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Caufield, Kristopher. "Analyzing the effects of brand mascots on social media: Johnson City Power Board case study." Digital Commons @ East Tennessee State University, 2012. https://dc.etsu.edu/honors/40.
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This paper examines the effects of a brand character or mascot on the brand and social media interactions. A case study was conducted on the recent introduction of Johnson City Power Board's new mascot Will Power. Facebook statistics were used to determine the amount of interaction certain posts received on the Johnson City Power Board's Facebook Page. Will Power posts received more interactions than any other topic for the Power Board.
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Botros, Shadi, and Yacoub Said. "LUXURIOUS BRAND AND SOCIAL MEDIA : Luxurious brands marketing strategies in social media." Thesis, Mälardalens högskola, Industriell ekonomi och organisation, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-54454.
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Date: 2021/06/03 Level: Master Thesis in Business Administration, 15 cr Institution: School of Business, Society and Engineering, Mälardalen University Authors: Shadi Botros, Yacoub Said (87/07/24) (95/01/01) Title: LUXURIOUS BRAND AND SOCIAL MEDIA Tutor: Edward Gillmore Keywords: Luxury brands, Social media marketing activities, Brand perceptions, Brand awareness, Purchase intention. Research questions: What are the outcomes of social media marketing used by luxury brands, brand awareness and brand perception, on purchase attention? Purpose: The purpose of this research is to study if social media marketing can have an effect on luxuries brands perception in consumers mind and if social media can influence consumers purchase intention. Method: This study is following a quantitative approach by using statistical methods to test the hypothesis. Conclusion: Luxury brands are considered as exclusive and expensive brands. Social media is a mass communication tool that is usually used to reach a broad segment of consumers. The authors found out through the gathered data that consumers are aware about the brand and they perceive the brand as a luxury brand. However, consumers were not only relying on the official home page of the brand to obtain information.
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Jaber, Julia, and Gabriella Lundvall. "Social media marketing - An insight on companies’ brand communities on social media." Thesis, Högskolan i Halmstad, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-31257.
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Bengtsson, Therese, and Daniel Håkansson. "Real-time marketing effects on brand in social media." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-28628.
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Purpose: The purpose of this research is to investigate whether RTM-advertising is a more effective and attractive way of creating social media content compared to traditional social media marketing, and if so, provide insights on what makes it successful. The objective is also to get a greater understanding if such real-time marketing may affect the consumers’ perception of a brand due to the lack of time to consider the content of the marketing message. Further we wish to research if and what kind of impact events have on the real-time marketing effectiveness. Lastly we provide recommendations on how to, according to us, best practice RTM-advertising on social media today. Theoretical framework: The theoretical framework consists of the essentials of brand equity and the importance of having a strong brand, as well as the emerging of a digital marketing platform and how it affect how companies perform marketing activities today. Further the theoretical framework covers the basic of social media and development of RTM. Considering RTM being a new phenomenon, previous scientific theories on the subjects are limited. Method: The research is based on a triangulation, a combination of both qualitative and quantitative research methods. This was made to get a broad perspective on the subject with viewpoints from both experts and consumers. The qualitative part consisted of five interviews with experts in the field of marketing as well as online observations of real-time marketing activities. The quantitative part consisted of a survey with 296 responses. Conclusions: The conclusions made in this research is that RTM is an effective and attractive way of creating social media marketing if made according to the following guidelines: 1) Build content on up-to-date news, so called newsjacking, 2) Be selective on what events to work on to make sure they are in alignment with your brand personality, 3) Use weather related happenings to build real-time content that is relevant and geographically on target, and 4) Interact with other brands and start a two way conversation. However, advertising in real-time may jeopardize how the brand is perceived by its consumers, since it may 1) Confuse the consumers, a luxury brand may for example come off as too mainstream, 2) Be misunderstood, considering the lack of time to plan and reconsider, and 3) Have the brand come out as Page 3 of 76 unauthentic, if the real-time content fail to reach high engagement, making it look dull and unattractive. Lastly, events have shown to have an impact on the effectiveness of the real-time advertisement, since 1) It provides brand with a short-cut to creating content that people are talking about, 2) Events are easy to plan beforehand, and 3) Events often open up to unpredicted happenings that consumers want to talk about, creating a so called opportunistic real-time opportunity.
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Pitt, Christine. "B2B brand engagement in social media: The employee's perspective." Master's thesis, University of Cape Town, 2017. http://hdl.handle.net/11427/25061.
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Brand engagement, or the process of how customers and other stakeholders form emotional or rational attachments to brands has garnered considerable attention in the marketing literature in recent years. Brand engagement is important because it is a construct strongly related to brand equity, or in simple terms the "value of the brand". Recently, the nature of brand engagement has also changed significantly because of the advent of social media. Not only do users of these social media share personal information with each other, they also comment on, contribute to, and share opinions on the brands that engage them. While the literature is extensive on brand engagement and social media, most of the emphasis is on customers, rather than other stakeholders such as employees, suppliers, and investors. Moreover, the research focuses almost entirely on consumers, the customers of business-to-consumer firms, rather than on the industrial and organizational customers of business-to-business (B2B) firms or their stakeholders. Only very recently have scholars begun to explore both customer and employee engagement and their effects on firm performance in both the business-to-consumer and business-to-business arenas. The research presented in this dissertation attempts to grow the literature in two ways. First, it focuses on brand engagement in business-to-business firms rather than business-to-consumer; second, it does this by studying a stakeholder group other than customers, namely, employees. Moreover, it does this through the employee lens, rather than the lens of the firm; in other words it explores how employees engage with firms rather than how firms engage with their employees. The study utilizes an exploratory research design focusing on qualitative data. The data consist of job reviews posted by employees of B2B firms on the social medium Glassdoor.com. Glassdoor.com collects company reviews and real salaries from employees of a range of organizations and displays them anonymously, and users are also able to rate their employees on a five-star scale. The firms chosen were based on a ranking study by the research firm Brandwatch, and were split into two groups, namely the 30 top ranked firms, and the 30 bottom ranked firms. These reviews were then analyzed, using Hart's theory of word choice and verbal tone, in DICTION, the content analysis software. The results indicate that there are significant differences between top ranked and bottom ranked firms, and also between top rated and bottom rated firms. Employees of top ranked firms are significantly more optimistic in their reviews, while employees of bottom ranked firms express significantly more certainty, activity and realism. There are no significant differences with regard to commonality. With regard to firm ratings, the employees of highly rated firms are significantly more optimistic, while employees of low rated firms score significantly more on all the other dimensions of word choice and verbal tone. The employees of top ranked firms are significantly less insistent in their reviews but display significantly more embellishment, variety and complexity. Similarly, in the case of firm ratings, highly rated reviews are significantly less insistent, but exhibit significantly more embellishment, variety and complexity. The thesis contributes to academic knowledge in four ways. First, it is the first study to consider brand engagement in the business-to-business environment from an employee perspective. Second, the study contributes by providing a perspective on brand engagement from two sides, namely highly ranked B2B companies and low ranked B2B companies, as well as highly rated B2B companies and low rated B2B companies. It highlights the differences between these two groups with regard to brand engagement. Furthermore, it permits a focus on the differences between employees who rate an employer brand high versus those that rate it low, regardless of how the brand is ranked independently. Stated differently, in a brand engagement context, the study identifies specific dimensions or calculated variables that distinguish high and low rankings and ratings. Third, this is the first study that examines employee brand engagement using Hart's theory of word choice and verbal tone. This means that it employs a robust means of comparing pieces of text, or in this particular case, the text resulting from an employee's review and rating of an employer, as a proxy for employee brand engagement. Fourth, this study is the first to use the DICTION content analysis software to examine employee brand engagement in a business-to-business context. It demonstrates DICTION's ability to operationalize Hart's five dimensions of text, and the calculated variables, as well as confirming DICTION's capacity to handle very large text files. The study also has implications for marketing managers, and for brand executives in the business-to-business arena specifically. First, it enables managers to identify the most important dimensions of brand engagement according to Hart's theory, when employee reviews are posted on social media. When managers are able to discern which dimensions figure prominently in the most highly regarded brands according to employees, they can begin to formulate strategies that might enable them to develop these dimensions in their own environment. Likewise, when they are able to distinguish the dimensions that mark the least highly regarded brands, or the dimensions that occasion negative reviews, they will be able to develop strategies that enable their firms to overcome these effects. Second, the use of data such as that available on Glassdoor will allows managers to compare the nature of their brand engagement to others, such as competitors or firms they wish to benchmark against, and to develop strategies that will enable them to shift their level of brand engagement over time. Third, the results of the study reinforce the notion that brands and human capital are more important and interlinked than most managers acknowledge. The management of these two assets therefore requires more than occasional attention; rather, they should become part of regular organizational brand strategy.
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Kljucanin, Nermin, Said Shahbazi, and Pouyan Pourjanekikhani. "Social Media Marketing : Social media impact on brand awareness in the case of Husqvarna Sverige's customers." Thesis, Högskolan i Jönköping, Internationella Handelshögskolan, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-18413.
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The purpose of this thesis is to understand how brand awareness among customers is created and maintained through the use of social media as a marketing tool.The web does not only provide people to socialize and share and receive information among friends and family online, it is also a powerful marketing tool and marketing place where the customer can interact with other customers and firms. Social media has made it possible for customer to choose on their own when and where they want to receive information. The customers do not have to visit a firm's homepage; they can instead interact withother customers that have experienced a specific product or brand via the social media channels. Hence social media channels are environments where the customers set the rules and WOM makes or breaks the product.We used a mixed method approach. To gather our empirical data we used a questionnaire which we did send out to Facebookusers whom likes Husqvarna Sverige's page to answer about their perceptions of Husqvarna and their social media activity. We did also an interview with Anna Lindman, project manager at Husqvarna.Social media marketing is successful when online activities, relationship marketing and brand awareness are used in conjunction. All these parts are connected to each other and haveto be fulfilled if a firm wants to be successful in social media. This will influence the customer’s purchasing behavior andcould lead to an increase of sales (Miller & Lamas, 2010). The respondents answer from the questionnaire show that Husqvarna needs to be more active and participating online.
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Bedón, Salazar Andrea Jimena, and Guzmán Ariana Dora Ríos. "Elementos del social media marketing, el brand awareness y su relación con el brand loyalty." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2021. http://hdl.handle.net/10757/655792.
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El objetivo de esta investigación es analizar los elementos del social media marketing, el brand awareness y su relación con el brand loyalty en el Perú. La población de interés para la investigación consistirá en mujeres y hombres millennials de 20 a 25 años que son usuarios regulares de la red social Facebook, además estos deberán interactuar frecuentemente con las publicaciones de las páginas que siguen.
El método de investigación para el presente trabajo tendrá un enfoque cuantitativo de carácter concluyente y los datos de la investigación se obtendrán a través de cuestionarios en línea compartidos en las redes sociales. Para el análisis de estos datos se utilizará el programa SPSS haciendo análisis bivariados desde correlaciones y multivariados a partir de ecuaciones estructurales.The objective of this research is to analyze the elements of social media marketing, brand awareness and its relation with brand loyalty in Peru. The population of interest for the research will consist of millennial women and men between the ages of 20 and 25 who are regular users of the social network Facebook, and they must also frequently interact with the publications of the pages they follow. The research method for this work will have a conclusive quantitative approach and the research data will be obtained through online surveys shared on social networks. For the analysis of these data, the SPSS program will be used, making bivariate analyzes from correlations and multivariates from structural equations.
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Hunsicker, Adam M. "Small Business Owners' Consumer Brand Engagement Strategies in Social Media." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7391.
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Since 2004, the economic relevance of small to medium-sized enterprises (SMEs) in the United States has steadily declined while large-scale enterprises' contributions have increased. Large-scale enterprises have maximized opportunities to engage consumers through social media and have created competitive advantages compared to SMEs. The purpose of this multiple case study was to explore the social media consumer brand engagement strategies leaders of SMEs used to positively affect their brands' equity. Relationship marketing and customer relationship management provided the conceptual framework for the study. Data were collected through interviews with 8 craft brewery business owners in the Southeastern United States and content collected from the social media pages of each business. Data were analyzed using within-case and cross-case techniques. Themes that emerged from data analysis included the cost-benefit of social media over traditional marketing platforms, the significance of establishing and maintaining relationships, and the importance of constant and continuous contact with customers. SME leaders may benefit from the results of this study by furthering their knowledge and understanding of social media consumer engagement strategies that positively impact brand equity. Findings may provide owners of small businesses with strategies that may result in social and economic benefits including new employment opportunities, increased revenue, and economic stability in local communities.
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Gårlin, Pehr, Max Johansson, and Rickard Rehnström. "Marketing a brand in social media : A case study with Hide-a-lite." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-16108.
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Visser, Ilze. "Impact of social media on the brand image of a higher education institution." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1011274.
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Social media is an unexplored and new area, for both businesses and academia. Many institutions are not confident on how to improve their business through the use of social media, neither for internal or external purposes. Social media is nevertheless immense among private persons (Wikström & Wigmo 2010:1) and to ignore this would be a critical mistake by marketing communicators, regardless of the economic sector in which they operate. Therefore, this study intended to expand on the current limited knowledge and information available relating to the use of social media by Higher Education Institutions (HEIs) to improve their brand image. The primary objective of this research was to evaluate and empirically test the impact of selected Brand identity variables (Brand reputation, Brand relevance, Brand personality, Brand performance and Brand relationship) on the Brand image of a HEI, through the use of social media. The focus was on the impact of social media (Facebook) on the brand image of a Higher Education Institution (HEI), namely the Nelson Mandela Metropolitan University (NMMU), which was used as the sample for this study.
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Ergeer, Gustaf, and Fredrik Sigfridsson. "Brand new knowledge : how knowledge-intensive startups use social media to build their corporate brand." Thesis, Högskolan Kristianstad, Fakulteten för ekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-18672.
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Building a corporate brand is as a crucial resource for the survival of companies. Social media as a tool for branding practices has been emphasized in research about startups. In such research, less focus is on certain groups of startups, such as Knowledge-intensive startups (KI Startups). This is peculiar as such startups differ in societal contributions and how they are constituted. Thus, as social media branding practices might enhance the survival rate, it is important to extend this research about KI startups. The purpose of this thesis is to understand how and why KI startups in Sweden use social media to build their corporate brands in regards of four different branding elements. The thesis has an exploratory and interpretivist philosophy with an abductive approach. A qualitative method was chosen to collect the empirical data. Firstly, a pilot study which contained a questionnaire was sent to a sample of KI startups to attain an initial understanding of the field. Secondly, semi-structured interviews with six KI startups were conducted for a main study. The findings indicate that the interviewed KI startups use social media to build brand awareness, influence and engage customers, attract new employees, and to build reputation. The findings also indicate that some KI startups use social media to attain a credible and knowledgeable brand perception. Our findings may help other KI startups when choosing a social media channel, and what content to post in the brand building process. Suggestions for further research are a similar, but more extensive study in Sweden, or a study in a country that is different to Sweden.
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Ye, Lingyu, and Mingze Gao. "How does social media marketing affect mobile game companies’ brand equity in China?" Thesis, Jönköping University, Internationella Handelshögskolan, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-48887.
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Background: The widespread use of social media has offered brands a great opportunity to engage with their customers and promote sales. In China’s mobile gaming market, the huge user base of social media marketing provides companies with an excellent opportunity to develop their brand image and cultivate further awareness. However, the research regarding social media marketing’s influence on mobile game’s brand equity is still limited from a literary perspective. Purpose: Firstly, the research aims to identify the factors of social media marketing that influencing mobile game companies’ brand equity. Secondly, this research will evaluate the importance of identified impact factors. Method: In order to investigate the research subjects and answer research question properly, the positivism research paradigm has been implemented in this research. In addition, the deductive reasoning approach is applied to formulate and test hypotheses to generate reliable results with a high level of generalization and prediction. The theoretical foundation of this research has been formulated through the frame of reference. Then, the quantitative research methods were applied to the collection and analysis of the data. The primary data has been collected through a survey and the samples have been randomly selected. The main method for the data analysis was regression analysis. Conclusion: In general, the research has demonstrated that social media marketing is a useful tool to develop brand equity for mobile game companies in the Chinese consumer market. Brand popularity and information quality are considered the most important influential factors of social media marketing on mobile game company’s brand equity in China.
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Kallur, Martin. "Queer Love in Social Media Marketing : A Case Study of Same-Sex Couple Representations in Watch Brand Daniel Wellington’s Social Media Channels." Thesis, Linköpings universitet, Tema Genus, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-152000.
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On Valentine’s day 2018, Swedish watchmaker Daniel Wellington posted a photo of a gay male couple followed by a caption celebrating the love between the two subjects. The photo was posted to the brand’s Instagram account reaching an audience of four million followers. The brand’s followers responded with great amounts of engagement ranging from excitement and support for featuring a same-sex couple, to almost equal amounts homophobic disapproval. This thesis, a case study of Daniel Wellington’s social media and social media staff, examines the effects of including same-sex couples in social media marketing. Previous research on LGBTQ+ representation in advertising has identified the polarizing reactions same-sex couples in marketing usually evoke. Using existing literature on the subject as a theoretical framework, this thesis analyzes the effects of including two photos of same-sex couples, one male-male couple and one female-female couple, in Daniel Wellington’s Instagram account. A statistical analysis of the reactions to these photos on Instagram will be followed by interviews with the brand’s social media staff in order to explore the corporate response to the reactions to the social media representations of same-sex couples. This thesis will suggest, partially in line with previous research, that the social media content featuring same-sex couples created a lot of engagement among its followers, with comparatively high levels of polarization. The data identified a significant difference between how the gay male couple and the same-sex female couple were evaluated. Additionally, the interviews with the social media staff suggest that, despite the high levels of negative reactions, including same-sex couples in their social media channels did not have a deterring effect on their commitment to include more types of diversity in the brand’s social media feeds. The interviews with the social media staff indicate that the experience of including same-sex couples in the brand’s social media marketing efforts had the effect of raising awareness of issues of homophobia among the staff members.
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Wu, Weixian. "Popularity of Brand Posts on Sina Weibo: A Correlation Analysis of the Influential Factors on Tuborg’s Brand Community." Thesis, Uppsala universitet, Medier och kommunikation, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-303825.
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Social media continues to serve as vehicles for fostering relationships with customers. One specific way to implement this is to create and operate brand fan communities on social networking sites. Brands can place posts (including videos, messages, quizzes, information, and other material) in these brand communities. By customer’s reposting or commenting on the posts, it subsequently reflects the brand post popularity. In order to investigate the possible drivers for brand post popularity in the Chinese social media context, this thesis selects Tuborg’s Green Fest as the case, its official account on Weibo as the platform, and analyzes the correlation between six driven factors and brand post popularity pairwise. Results show that interactivity is the most important factor for popularity; a higher level of interactivity would help boost popularity. Followed by entertaining content and vividness are also two factors that positively related to brand post popularity. Moreover, the post theme of Fans interaction is most popular with fans, while the theme of Green Fest information would have negative impact on post popularity. Nevertheless, informational content is not welcome by the fans either, which may have a negative influence on popularity. Managers of brands that operate brand fan communities can be guided by this research with regards to deciding which characteristics or content to place in their brand posts.
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Kotenová, Lenka. "Analýza komunikace influencerů z pohledu brand marketingu." Master's thesis, Vysoká škola ekonomická v Praze, 2017. http://www.nusl.cz/ntk/nusl-359837.
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Influencer marketing passed through a significant development toward social media in last few years. Influencers, who are in power to influence through their channels, grew into more important part of brand marketing communication. The purpose of this thesis is an analysis of typical signs, tendencies and measurements of campaigns on certain current examples of biggest czech influencers.
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Oreski, Mario, and Adrian Dilaveri. "Good vibes? The effect Brand Experience has on Attitudinal Brand Loyalty through Social Media. : A Quantitative Study." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65110.
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Authors: Adrian Dilaver and Mario Oreski Tutor: Urban Ljungquist Examiner: Anders Pehrsson Purpose: The purpose of this study the relationship between brand experience, brand trust and brand loyalty. Research questions: What type of relationship does brand experience have with brand loyalty? How does brand trust affect the relationship between brand experience and brand loyalty? Methodology: A descriptive research design with a quantitative approach was conducted, utilizing an online questionnaire with a total of 113 respondents. Conclusion: The findings of this research partially supports that sensory-, intellectual- and behavioral experience have a positive- and direct relationship with brand loyalty. Affective experience did not have a positive relationship with brand loyalty, not even when tested separately. The mediating variable in this study (brand trust), also partially mediated the relationship between sensory-, intellectual- and behavioral experience and brand loyalty. However, brand trust did not mediate the relationship between affective experience and brand loyalty.Acnkowledgments
This study could not have been conducted without the help of several people. Firstly, we would like to thank Urban Ljungquist for his guidance and assistance throughout this process. We would also like to thank Anders Pehrsson for giving us valuable feedback and input during the seminars. Further, we want to thank all of the respondents who participated in our survey and made it possible for us to conduct our research. Lastly, the researchers would like to thank each other for supporting and encouraging one another during this process.
Linnaeus University
Växjö 26th of May 2017
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Bern, Elin, and Linnéa Nilsson. "Brand it, Post it, Build it. : En studie om varumärkesuppbyggande på Sociala medier." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-42428.
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The purpose of this study is to gain more understanding of how companies use social media to strengthen and personalize their brand. This through the following questions: How do companies use social media to personalize and strengthen their brand? How is the brand affected by being available on social media? This study is a qualitative research with a deductive approach. The empirics are collected through case studies and semi-structured interviews. The companies in this study all had the aspiration to personalize their brand through their communication with their customers, by being personal and informal. They use Facebook for brand awareness and advertising, while Instagram is their channel for brand-building to portrait their own brand image.
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Folgado, Filipe Martins Pereira. "Influência que as atividades de marketing nas redes sociais têm no marketing relacional do consumidor." Master's thesis, Instituto Superior de Economia e Gestão, 2019. http://hdl.handle.net/10400.5/20642.
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Mestrado em MarketingNo decorrer dos últimos anos temos assistido a uma evolução da web, que está a alterar o comportamento dos consumidores. Uma das evoluções tecnológicas que se tem vindo a destacar são as redes sociais e suas aplicações, como por exemplo o Facebook, Twitter, Instagram entre outros. Tendo em conta este cenário é necessário compreender como estas aplicações estão a alterar os mercados dando novas possibilidades aos seus utilizadores e às empresas de recorrer ao social media marketing. Neste sentido, através desta investigação pretende-se compreender a relação existente entre consumidores e empresas nas redes sociais e qual a influência dessas relações, ou seja, se é possível trabalhar o marketing relacional. As conclusões deste estudo em termos académicos contribuem para a melhor compreensão destes tópicos onde ainda houve muito pouca investigação assim como a elaboração de um novo modelo conceptual. A nível empresarial, este estudo contribui para compreender melhor como podem os empresários, gestores e marketers recorrer às redes sociais e melhorar a sua relação com os clientes assim como melhorar a confiança e lealdade na marca.
Over the last few years we have witnessed an evolution of the web, which is changing consumer behaviour. One of the technological developments are social networks and their applications, such as Facebook, Twitter, Instagram and others. Given this scenario, it is necessary to understand how these applications are changing markets by giving new possibilities to their users and businesses to resort to social media marketing. In this sense, this research aims to understand the relationship between consumers and businesses in social networks and what is the influence of these relationships, in other words, whether it is possible to enhance the relationship marketing. The findings of this study in academic terms contribute to a better understanding of these topics where there has been very little research as well as the elaboration of a new conceptual model. At the business level, this study helps to better understand how entrepreneurs, managers and marketers can use social networks and improve their customer relationships as well as improve brand trust and loyalty.
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Vu, Thi Phuong Quynh, and Thi Thu Trang Vu. "The Impact of Social Media Marketing on Brand Loyalty : Case Study of Samsung Smartphones in Vietnam." Thesis, Jönköping University, Internationella Handelshögskolan, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-52718.
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Background: Social media marketing has been used to facilitate communications and interactions between customers and brands and is considered as the effective driver to influence the customers’ buying behaviours and loyalty. Since its emergence in Vietnam market, Samsung smartphone brand has secured a considerable market share in this country and has activated some social media platforms to stay connected with its customers. Though the social media marketing activities and their impacts on brand loyalty have been studied by a number of researchers, the specific case of the smartphone industry has not been eyed enough. Purpose: The purpose of this study is to investigate how social media marketing activities influence brand loyalty with the specific case of Samsung smartphones in Vietnam. Method: The chosen approach to address the purpose of this study is deductive. Descriptive design and quantitative technique are purposefully selected to form a structure of methodology of this study. Specifically, the data collected via the tool of survey questionnaires which were delivered to respondents through social media platforms to yield out 197 usable answers. Conclusion: The results show that the six elements of social media marketing activities, namely: Entertainment, Interaction, Trendiness, Customization, Word of Mouth and Promotion have positive correlations with Brand loyalty. With some differences in terms of responses from different age groups and genders in each category towards the dimensions being utilized on social media sites, the brand is suggested to give a better focus on the importance of Entertainment and Promotion. Also, the platforms of Instagram and Youtube should be better managed to attract and satisfy a larger number of followers.
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Aurimas, Mickus, Zhou Pengshuo, and Guo Xiang. "The Role of Paid and Earned Social Media on Consumer Behavior for Apparel Brands in China’s Market." Thesis, Jönköping University, Internationella Handelshögskolan, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-48901.
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Social media marketing is gradually replacing traditional marketing and becoming the primary marketing strategy for businesses. Paid and earned media have emerged as two major social media marketing forms that are important in business development research. China has more social media users than any other country in the world and is housing platforms such as Weibo, WeChat or Xiaohongshu, thus with an ever-increasing demand for social interaction between a company and a customer, the search for the optimal marketing strategies in a hyper-competitive apparel market in China is in effect. With there being a lack of research in the field, the main purpose of this study is to examine how paid and earned social media channels impact apparel customer behavior in China. Firstly, the study aimed to see to what degree paid and earned media influences apparel consumption, and, secondly, it intended to see how social media marketing strategy impacts consumers' views on brand loyalty, brand awareness and purchasing behavior. In order to do this, a quantitative study has been conducted - nine hypotheses were formulated after an extensive literature review, from which a research model has been derived and a questionnaire used to gather the opinions of local Chinese social media users has been employed. Convenience with a non-probability sampling method was adopted to collect quantitative data. A total sample of 400 respondents participated in an online questionnaire, ranging from the age of 18 to 34 and having a relatively high education level. The SPSS program was applied to analyze the collected data with multiple statistical analysis methods: Cronbach alpha reliability test, factor analysis, and linear regression analysis to test internal consistency - Cronbach alpha, construct validity, and the relationship between dependent and independent variables. The study revealed that both social media marketing types have a positive effect on apparel consumer behaviors, however, paid media only mostly influences brand awareness of apparel brands, and earned media is very effective when it comes to influencing purchasing behavior and brand loyalty of apparel brands. Moreover, the utmost importance of Word-of-Mouth marketing has come to light, as the need for increased social value urges Chinese to promote products by sharing.
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Johansson, Frida, and Miranda Hiltula. "The effect of social media marketing activities on brand image and brand loyalty : A quantitative study within the sportswear industry." Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-85386.
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Purpose: The purpose of this thesis is to gain further understanding of how social mediamarketing activities can affect a firm's brand loyalty and brand image. The study was conductedwithin the sportswear industry. Design/Methodology/approach: This study was of explanatory nature and had a quantitativeapproach where it gathered its data through questionnaires that was posted in communitygroups on Facebook for the brands Oner Active, Gymshark and Better Bodies. These chosenbrands are an active part of the chosen industry to investigate, the sportswear industry. Findings: The findings of this study showed that social media marketing activities have apositive effect on brand image as well as brand loyalty. The social media marketing activitiesthat had the overall highest impact were entertainment and word of mouth. Furthermore, thefindings of this study concluded that increased brand image has a positive effect on brandloyalty. Implications: The findings of this study contributes to the growing knowledge of social mediamarketing activities and how they effect brand image and brand loyalty of sportswear brands.The findings of this study contributes to practitioners as well, it showcases the importance of social media marketing activities but also provides insight of what activities might be of mostimportance to develop in regards to brand image and brand loyalty (based on the circumstancesand limitations to this study).
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Källbäck, Joel. "Examines the benefits of social media marketing in contrast to traditional advertising." Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-74324.
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In the recent year’s internet have grown rapidly, and the digital world have grown along with it. This have led to new marketing methods such as social media marketing has developed which have shown to be good tool for building relationship with consumers and increase brand awareness. In the same time traditional advertising, which is a good tool for creating brand awareness, is losing its effectiveness for it. The purpose with this study is therefore to examine why companies continue using traditional advertising for brand awareness when the digital world is growing, and more people spend their time on internet and social media. This study was an exploratory with a qualitative and deductive approach. Expert interviews were chosen as research strategy and the candidates that was interviewed had a marketing manager position or similar that was from different branches and hade much knowledge about the topic. The findings in this study gave some interesting insights and new knowledge regarding social media marketing and traditional advertising. Like one of the big advantages with social media marketing have shown not be true anymore. In this study’s findings it is shown that traditional advertising can still be an effective marketing method to use if companies want to reach the older generation. But the findings also show that it is maybe more important to have advertising that is of high quality in order to not annoy consumers instead of finding the best marketing channel. This study’s theoretical contribution is more knowledge on the advantages and disadvantages between social media marketing and traditional advertising. The study also contribute how companies can work with the challenge of decreasing consumers annoyance of advertising. Another theoretical contribution is the knowledge that advertising annoyance is happening both in traditional advertising and social media marketing and that it is not only important to know the best marketing channel. The practical contribution that this study have is the knowledge to companies that are struggling with the decision to start using social media marketing or not. This study also give knowledge on why social media marketing is good and how companies can use social media marketing to establish brand awareness.
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Luzuka, Charlie. "The impact of social media engagement on a city s brand : social networking sites influence on citizen satisfaction." Diss., University of Pretoria, 2015. http://hdl.handle.net/2263/52432.
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Local government faces a challenge of servicing a wide range of customers with different
backgrounds, varying access to income, information and privileges. Yet they are
expected to meet each constituencies needs. The private sector has found success in
servicing their customers whilst improving their brand through social media campaigns.
Social media does not promise to resolve this conundrum, but rather to afford local
government a different avenue to deliver the appropriate service to their constituencies,
whilst affording them a platform to engage with their City. Literature suggests that
through active social media engagement, and in particular social networking sites, local
governments can positively influence their citizens perceptions of the local governments.
Whilst studies exist around City Branding and Social Media engagement, these fall short
of understanding how engagement on Social Networking Sites interplay with a resident s
or visitor s perception of a City. Thus using engagement on the social networking sites,
Facebook and Twitter, an explanatory study was conducted using Factor Analysis and
Kruskal-Wallis to test the relationship, which revealed that a relationship does exist
between SNS engagement and a City s brand, but the variables influenced, whilst
expected, did not have the strongest influence on the citizen s satisfaction.Mini Dissertation (MBA)--University of Pretoria, 2015.
pa2016
Gordon Institute of Business Science (GIBS)
MBA
Unrestricted
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Meyer, San-Marie. "Social media and corporate brands : a study of how the top 10 corporate brands in South Africa utilise social media content to strengthen their brand." Thesis, Stellenbosch : Stellenbosch University, 2014. http://hdl.handle.net/10019.1/96219.
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Thesis (MBA)--Stellenbosch University, 2014.Social media has become one of the marketing tools corporate organisations cannot ignore anymore. Organisations are forced to adjust, and in certain cases replace, traditional marketing methods. The reason why this study was undertaken was to determine the type of content successful corporate brands use on social media platforms to attract new customers and retain their existing brand communities. The South African top ten most valuable brands of 2013, identified by Brand Finance, was the focus of the study and their social media activity was monitored over a pre-determined period on Facebook, Twitter and Youtube. The analysis results indicated that the majority of brands use promotional content to strengthen their brand, followed by competitions and informative and educational content. Interesting findings included that each brand, within a specific industry, followed a specific online strategy. Among other brands, four banks were analysed namely Standard Bank, Absa, Nedbank and FNB. It was clear that Standard Bank and FNB focused on promoting their products and services. The focus of Absa’s strategy was helping customers to save money effectively. Nedbank placed major emphasis on the community and corporate social responsibility.
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Lu, Xuan, and Laura Woo. "Creating Engaging Brand Posts on Social Media : A quantitative study on brand post characteristics and consumer engagement." Thesis, Linköpings universitet, Företagsekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-157983.
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Background: Over the past two decades, the media landscape has undergonesubstantial changes. Social media is increasingly replacing traditionalmedia, which has influenced the way of advertising. Social mediaplatforms enable a two-way communication between brands and itsconsumers. However, it remains a challenge for brands to create relevantand attractive content in order to market themselves and build strongrelationships with consumers on social media. Purpose: The aim of the study is to investigate what should be taken into accountin order to generate a higher level of consumer engagement when brandspublish posts on social media. Method: This study is conducted with a quantitative research design. It employsa content analysis of brand posts by a selection of worldwide fast foodand beverage brands on the social media platform Instagram. Eightinternational brands are selected based on the size of their businessaround the world and the variation of their brand posts. A total of 287brand posts from the brands’ international accounts are collected andexamined in order to investigate what leads to higher levels of consumerengagement. Findings: The results of the study reveal that image posts lead to higher levels ofconsumer engagement compared to video posts. However, content type,emotions, source of content, presence of hashtags and posting time donot create significant differences in engagement levels.
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Al, Daghstani Asem, Husam Imran Mousa, and Mohammad Rastegari. "Social media marketing in B2B : Can customer engagement help increase brand awareness? A Mixed Methods Study." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-87302.
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As social media platforms are increasingly becoming more popular and a part of everyday life, Business-to-Business (B2B) marketers from different industries are realizing social media’s potential for achieving marketing purposes. However, scientific literature regarding social media usage in B2B contexts is still filled with gaps in knowledge; especially when compared to literature about social media usage in Business-to-Customer (B2C) contexts. One of these research gaps is the lack of niched information about each effect of using social media. This paper aims at contributing to filling this research gap by presenting an extensive literature review about social media marketing in B2B; followed by an analysis of empirical data gathered from 11 different cases of B2B companies engaged in social media marketing. Moreover, this is to answer the research questions; how are B2B companies using social media to increase brand awareness? Which types of content inspire the most customer engagement? And how can B2B companies amplify their chances of succeeding in increasing brand awareness through social media? This paper will further contribute to this research topic, by identifying further research gaps and present suggestions for future research.
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Mousa, Husam Imran, Daghstani Asem Al, and Mohammad Rastegari. "Social media marketing in B2B : Can customer engagement help increase brand awareness? A Mixed Methods Study." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-87485.
Full textAbstract:
As social media platforms are increasingly becoming more popular and a part of everyday life, Business-to-Business (B2B) marketers from different industries are realizing social media’s potential for achieving marketing purposes. However, scientific literature regarding social media usage in B2B contexts is still filled with gaps in knowledge; especially when compared to literature about social media usage in Business-to-Customer (B2C) contexts. One of these research gaps is the lack of niched information about each effect of using social media. This paper aims at contributing to filling this research gap by presenting an extensive literature review about social media marketing in B2B; followed by an analysis of empirical data gathered from 11 different cases of B2B companies engaged in social media marketing. Moreover, this is to answer the research questions; how are B2B companies using social media to increase brand awareness? Which types of content inspire the most customer engagement? And how can B2B companies amplify their chances of succeeding in increasing brand awareness through social media? This paper will further contribute to this research topic, by identifying further research gaps and present suggestions for future research.
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Carhuallanqui, Rashuamán Andrea Juana, and Díaz Flor Mishell Leandro. "Construcción del brand equity a través del social media marketing en Mypes del sector textil confecciones." Bachelor's thesis, PE, 2020. http://hdl.handle.net/20.500.12404/19431.
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El presente trabajo de investigación tiene como objetivo conocer la relación entre el
social media marketing y la construcción de brand equity para micros y pequeñas empresas
(Mypes) del sector textil confecciones. En efecto, este estudio busca ahondar en el análisis de
estudios académicos de relevancia que permitan mejorar la competitividad de las Mypes.
La investigación se basó en la revisión de literatura teórica y empírica especializada,
encontrándose modelos de social media marketing y brand equity en diferentes industrias y
estructuras empresariales para definir un modelo adecuado para el caso de Mypes. Con relación
al social media marketing, se emplea el modelo de Kim & Ko (2012) donde las dimensiones
más representativas son: personalización, entretenimiento, interacción, tendencia y boca a boca
(WOM) al cual se le ha adicionado la dimensión “publicidad” siguiendo las consideraciones de
Bilgin (2018). En cuanto al brand equity, los modelos se enfocan en medición y construcción
de valor de marca; siendo la perspectiva de construcción de brand equity de Keller (2001) la
que resulta de mayor utilidad para el presente estudio.
Adicionalmente, el análisis del contexto nacional nos permite resaltar que las Mypes
del sector textil confecciones presentan limitaciones que restringen su crecimiento, así como la
importancia y necesidad de hacer uso de nuevas tendencias del social media para la generación
de marca que también está siendo impulsado por organizaciones públicas y privadas. De la
misma manera, se evidenció empresas interesadas en desarrollar estrategias digitales para el
impulso de su marca, transformándose en casos de éxito.
La principal conclusión fue encontrar modelos que estudian la vinculación entre estos
dos conceptos, luego se analizó y adaptó al contexto de una Mype del sector textil confecciones.
Estas podrían emplearse para una futura investigación que permita analizar los efectos del social
media marketing en la construcción del brand equity a través de las plataformas más apropiadas
para este sector.
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Kainat, Kainat, and Patrizi Jennifer. "Challenges SMEs Face when Adopting Social Media Marketing to Increase Brand Awareness : A Multiple-Case Study." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-96051.
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As the use of the internet increases, so does the use of social media channels. These channels have become a part of everyday life and are changing the way of communication and information exchange. Today, more and more business-to-business (B2B) companies are adopting social media marketing (SMM) to communicate with their customers. Although small and medium-sized enterprises (SMEs) have also started adopting SMM to increase their brand awareness, the existing literature is very limited on this subject. Therefore, the purpose of this thesis is to identify and describe challenges SMEs face adopting social media marketing in order to increase their brand awareness. In order to achieve the purpose of this thesis a qualitative research method was selected and four semi-structured interviews with marketing directors and coordinators at three SMEs were conducted. The result of this thesis shows that SMEs face some common challenges like financial and human resources, lack of time and expertise in SMM, customer satisfaction, channel selection, global crisis and bad reviews. Further, this thesis found that SMEs also face some individual challenges like cultural issues, measuring brand awareness, language, influential content, communication issues, promotion costs and outsourcing.
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Guan, Miaoyin. "A study on effect of Durex social media marketing on Chinese consumer’s purchase intention and Durex’s brand equity." Thesis, Högskolan i Halmstad, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-40067.
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China as the world’s largest social-media marketing place, its way of marketing is dramatically different from its counterpart in the western countries. This is greatly influenced by China’s special social environment and traditional culture. This study focus on the social marketing methods adopted by Durex and applied in China context. Durex use its official weibo account as the main channels to promote its product, corporate image and interact with consumers. The purpose of the study is to appraise the effect of Durex’s way of social marketing on Chinese consumer’s perceived brand image and consumer purchase intention and to what extent help build their brand equity. The mixed qualitative and quantitative methods are employed in this research. The findings demonstrate that consumers are very acceptable to Durex’s creative way of social marketing and it does help Durex to shape a valuable company brand image.
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Barnard, Marieka Helen. "An investigation of the use of social media news releases to create dialogue around brands." Thesis, Nelson Mandela Metropolitan University, 2010. http://hdl.handle.net/10948/1264.
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This study aimed to provide South African public relations professionals with insights into the use of the Social Media News Release (SMNR) as a PR 2.0 tool that has the potential to elicit consumer-driven dialogue in social media channels about information, a brand, product or service advocated by the particular social media news release. Drawing on literature from fields such as public relations, new media studies, marketing, and consumer studies, an analysis of two South African SMNR case studies was conducted including the Samsung Omnia i900 SMNR and the Standard Bank Pro20 2008 and 2009 SMNRs. An in-depth content analysis applying limited designations analysis and detailed assertions analysis techniques was performed on selected content from the dedicated social media platforms linked to in the SMNRs to determine the origins, tone and thematic nature of communications on the platforms. A total of 2071 messages was analysed by means of content analysis across six social media platforms in the two case studies. In order to triangulate and support data, an online survey was conducted with 43 social media users as respondents in order to determine social media users’ interactions with the social media platforms and SMNRs. The study found that the social media platforms linked to the SMNRs in the two case studies largely successfully elicited and hosted social media user-generated conversations about the themes advocated by the SMNR. The Blog, Facebook and YouTube platforms proved to be most successful in generating social media conversation, while the Flickr, Twitter and Delicious platforms were less effective among South African consumers. It was found that social media news releases are likely to elicit consumer-driven dialogue on the dedicated social media platforms linked to by the SMNRs if the platforms are managed correctly. Factors that were identified as important management considerations include ensuring the relevancy and timeliness of content on the social media platforms, the involvement by the platform creator in stimulating and encouraging participation from social media users where necessary, as well as the swift response to user comments, deleting of spam comments and pro-active management of negative perceptions that may arise from user comments on the platforms.
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Yamawaki, Melissa Akemi Casagrande. "The millennials luxury brand engagement on social media: a comparative study of Brazilians and Italians." reponame:Repositório Institucional do FGV, 2017. http://hdl.handle.net/10438/19628.
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A invenção da internet criou uma nova dimensão de engajamento do consumidor com marcas. Durante as últimas décadas, mídias sociais se tornaram uma das atividades mais populares entre consumidores ao redor do mundo, levando empresas a se adaptarem e desenvolver novas estratégias para engajar seus consumidores nessas plataformas. O engajamento do consumidor é um conceito novo de pesquisa de marketing, porém vêm se tornando um fator importante para o desenvolvimento da estratégia de marketing empresarial. Sua importância é devido a diversos fatores, como: fidelidade do consumidor, confiabilidade da marca, satisfação e compromisso do consumidor perante a marca. Considerando o ambiente online, mídias sociais têm um papel fundamental na construção do engajamento do consumidor e este, por sua vez, pode possuir três papeis principais nessa situação: consumidor de conteúdo, contribuinte ou criador. Dessa maneira, esse estudo tem como objetivo entender e comparar o engajamento do consumidor em marcas de luxo nas mídias sociais entre Brasil e Itália, definindo como a cultural pode impactar na consumação, contribuição ou criação de conteúdo online. As marcas escolhidas para a pesquisa foram Louis Vuitton, Chanel e Prada: as mídias sociais foram Facebook, Twitter, YouTube e Instagram. O estudo usou uma abordagem quantitativa, com um questionário quantitativo para obter respostas. Dessa forma, 671 questionários foram coletados, sendo 438 válidos. Os resultados sugerem que não há uma relação entre cultura e engajamento do consumidor em marcas de luxo nas mídias sociais.
Internet has created a new dimension of consumer involvement with brands. During the last decades, social media has became one of the most popular online activity among consumers worldwide, leading companies to adapt and evolve their strategies in other to engage the consumer through new medias. The Consumer Brand Engagement is a new concept in marketing research and has increasingly becoming an important topic when developing a brand strategy by businesses. It is importance is due to many factors, such as the close relationship of consumer brand engagement with brand loyalty, trust, satisfaction, and commitment from the client. Considering the online environment, the social media has a key participation when building consumer brand engagement; moreover, consumers can develop three roles in this situation: consumer, contributor or creator of content. Thus, this empirical study aims to understand and compare the consumer brand engagement in luxury brands on social media between Brazil and Italy, defining if culture can impact on the consummation, contribution, and creation of content on social media. The luxury brands chosen are Louis Vuitton, Chanel, and Prada; the social media studied are Facebook, Twitter, YouTube and Instagram. The study used a quantitative research design, with a questionnaire survey in order to collect the responses. Furthermore, 671 questionnaires were collected, being 438 valid questionnaires. The results suggest that there is not a relationship between culture and consumer brand engagement on luxury brands through social media.
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Gharakhani, Sam, Henrik Svensson, and Vincent Larsson. "Can firms get away with questionable content marketing? : An explanatory research about questionable content marketing on social media and its relationship with brand image." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-76072.
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The development of social media has increased the usage and prevalence of content marketing. This have enhanced the pressures on marketers to manage and leverage this tool. Also, consumers interaction with valuable content leads to a stronger relationship with the brand which further might enhance the brand image. Hence, this paper carries out a quantitative research with the purpose to explain if questionable content marketing on social media have a negative impact on brand image. The researchers used questionnaires as their method for collection of empirical data. The respondents were gathered based on a convenience sampling. The questionnaires were out sent out to 204 participants, were the aim was to investigate if the respondents view of a brand changes negatively, after being exposed to scenarios that were constituted by questionable content marketing. It was analyzed through an ANOVA test. The overall conclusions after gathering and analyzing the data, implicate that questionable content marketing have a negative effect on brand image. Therefore, it becomes important for managers to carefully evaluate their content marketing strategy on social media in order to avoid questionable content marketing.
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Shi, Si. "Investigating trust and commitment on brand pages in social networking sites: the antecedents and outcomes." HKBU Institutional Repository, 2014. https://repository.hkbu.edu.hk/etd_oa/21.
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As the growing popularity of social networking sites (SNS) in recent years, many companies have recognized the potential of SNS as a competitive tool to connect with their customers and help them to achieve better business performance. The brand page is a popular product of SNS that allows companies to create their own profiles in SNS and provides companies with a platform to engage with their customers. The brand page can create added values for both companies and customers because it can help companies to increase brand awareness and also help customers to gain more brand knowledge. Past studies consider that increasing customers’ commitment and trust on the brand page are central to improving companies’ performance on the brand page. The aim of this thesis is to gain a better understanding of customers’ commitment and trust on the brand page based on the Commitment-Trust Theory, and use customer values based on the Customer Value Theory to explain the antecedents of customers’ commitment, trust, and relationship outcomes on the brand page. In particular, the thesis focuses on three customer values, namely, functional value, social value, and emotional value. This thesis focuses on four customer relationship outcomes: relationship durability, electronic word of mouth, continued interaction, and functional conflict. To examine the above objectives, this thesis proposes a theoretical model which includes three model components: relationship antecedents (i.e., customer values), relationship mediators (i.e., brand page commitment and trust), and relationship outcomes (i.e., relationship durability, electronic word of mouth, continued interaction, and functional conflict). We propose positive relationships between relationship antecedents and relationship mediators, and between relationship mediators and relationship outcomes. We conceptualized functional value, social value, emotional value, brand page commitment, and brand page trust as second-order constructs. We identify their respective first-order constructs through an extensive literature review. We verify our research model by using a data set collected in a Chinese social networking site – Sina Microblog. A total of 375 questionnaires are collected from users in Sina Microblog who have followed at least one brand page. We adopt established measurement items in previous studies to measure the constructs in this thesis. All measurement items undergo vigorous tests of factor analysis and construct validity. We also assessed the validity of second-order constructs by using theoretical and statistical analysis. We test our proposed model by using statistical technique of structural equation modelling (SEM). Partial least square (PLS) software package is used for data analysis. Our analysis confirms that social and emotional values significantly influence both brand page commitment and trust. Functional value is significantly related to brand page trust but not brand page commitment. In term of relationship outcomes, our findings show that both brand page commitment and trust significantly affect customers’ relationship durability, electronic word of mouth intention, continued interaction, and functional conflict. Our results also confirm the key mediating roles of brand page commitment and trust on the relationships between each of customer values and each of relationship outcomes. In conclusion, this thesis makes two main contributions. First, it provides empirical evidence regarding the process of customer relationship development on the brand page. Our results reveal that customer values are salient drivers of customers’ commitment, trust, and relationship outcomes on the brand page. Second, it contributes to the Commitment-Trust Theory and the Customer Value Theory by exploring the content of each customer values, commitment, and trust in the context of SNS brand pages.
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Šimonytė, Vilma. "Prekės ženklo stiprinimo galimybės socialinėse medijose." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2014. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2011~D_20141223_184338-95121.
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Temos aktualumas Prekės ženklas yra ilgaamžiškiausias įmonės turtas, sukuriantis pridėtinę vertę ir padedantis įgyti konkurencinį pranašumą rinkoje. Tačiau sukurti sėkmingą prekės ženklą nėra lengva. Tam reikia ne tik originalių idėjų, bet ir nemenkų investicijų, kadangi prekės ženklo stiprinimas yra nuolatinis procesas. Kitaip tariant, vien sukurti sėkmingą prekės ženklą neužtenka. Nuolatinė konkurencija, vartotojų poreikių pokyčiai verčia nuolatos peržiūrėti prekės ženklo struktūrą ir priimti tam tikrus sprendimus dėl prekės ženklo stiprinimo. Šiais laikais televizija, radijas, žurnalai, internetas ir kt. masinės informacijos priemonės gali apimti didelę auditoriją vartotojų, tačiau reklaminės kampanijos kainuoja dideles pinigų sumas. Tačiau vis dėlto įmonės nevisuomet sulaukia tokio grįžtamojo rezultato, kurio tikėjosi. Taigi, kyla poreikis išsiaiškinti kaip teisingai parengti prekės ženklo stiprinimo programą, skatinančią vartotoją rinktis būtent šį prekės ženklą, bei kaip pasitelkti naujausių informacinių technologijų galimybes ir taip minimaliomis išlaidomis pasiekti kuo didesnę auditoriją ir gauti norimus rezultatus. Darbo objektas- prekės ženklas socialiniuose tinklapiuose. Darbo tikslas - išnagrinėti ir įvertinti prekės ženklo stiprinimo galimybes socialinėse medijose. Darbo tikslui pasiekti numatomi tokie uždaviniai: 1. Išanalizuoti prekės ženklą ir jo stiprinimo metodus. 2. Išnagrinėti integruotąsias marketingo komunikacijas. 3. Išanalizuoti socialinių medijų... [toliau žr. visą tekstą]The Relevance of the paper. The brand name is the most durable of company‘s assets creating added value and helping to gain a competitive advantage in the market. Though creating a successful brand is not as easy as it seems. This requires not only original ideas but also a considerable investment because the brand-building is a continuous process. In other words, it is not enough only to create a brand name of the product. Constant competition and changes in consumer demands force the analysis of brand name structure and makes it take certain decisions on the enforcement of the brand building. Nowadays television, radio, magazines, the internet and other mass media can cover a large audience of consumers, though commercial campaigns cost a fortune. However companies do not ussually receive an expected feedback. Thus, there is an increasing demand to find out the right way of brand name building program which encourages choosing exactly this brand name for the consumer and also how to use the opportunities of new infomational technologies and in this way to reach as wider audience as possible with minimal cost and to acquire desired rezults. The object of the paper- the brand name in social networks. The aim of the paper- to examine and evaluate the opportunities of brand name strengthening in social media. Set goals in order to achieve the aim of the paper: 1. To analyze the brand and the methods of the brand strengthening. 2. To analyze the communications of the integrated... [to full text]
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Chang, Chia Yu. "Visualizing brand personality and personal branding : case analysis on Starbucks and Nike's brand value co-creation on Instagram." Thesis, University of Iowa, 2014. https://ir.uiowa.edu/etd/1304.
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This general purpose of this qualitative study is to investigate how businesses and consumers are co-creating brand value on social media by sharing photos on Instagram. The main focus is two-fold, one is to look at how corporations like Nike and Starbucks are utilizing Instagram to engage customers; another is to look at how customers presenting brand images and identify with brand personalities. This research analyzed 238 customer-created images and 62 corporate-created Instagram images using a hybrid method of qualitative content analysis and thematic analysis as an empirical way to explore the big picture of this new and understudied topic. The data was collected through Keyhole and Statigram, two online social media analytical tools. The analysis of the data shows overall positive brand image sharing among customers, implicit, indirect tactics in companies' official image sharing, and customers' use of brand as a way to promote and express themselves. Overall, customers' brand value co-creation practice on Instagram focus heavily on the individuals' self expression rather than brand community building. The study also discovered valuable themes of the use of selfies and the self-directed sarcasm among Instagramers who share brand images. The findings showed an overall decentralizing brand value co-creation process and that marketers today will face more and more challenges in controlling and managing a consistent brand image. The study contributes to the understanding of visual communication and the new marketing paradigm in a visual centric digital culture.
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Ferrari, Victor Candeloro. "Content marketing and brand engagement on social media: a study of Facebook´s posts in the ecommerce industry in Brazil." reponame:Repositório Institucional do FGV, 2016. http://hdl.handle.net/10438/15939.
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Content marketing refers to marketing format that involves the creation and sharing of media and publishing content in order to acquire customers. It is focused not on selling, but on communicating with customers and prospects. In today world´s, a trend has been seen in brands becoming publishers in order to keep up with their competition and more importantly to keep their base of fans and followers. Content Marketing is making companies to engage consumers by publishing engaging and value-filled content. This study aims to investigate if there is a link between brand engagement and Facebook Content Marketing practices in the e-commerce industry in Brazil. Based on the literature review, this study defines brand engagement on Facebook as the numbers of 'likes' 'comments' and 'shares' that a company receives from its fans. These actions reflect the popularity of the brand post and leads to engagement. The author defines a scale where levels of Content Marketing practices are developed in order to analyze brand posts on Facebook of an ecommerce company in Brazil. The findings reveal that the most important criterion for the company is the one regarding the picture of the post, where it examines whether the photo content is appealing to the audience. Moreover, it was perceived that the higher the level of these criterion in a post, the greater the number of likes, comments and shares the post receives. The time when a post is published does not present a significant role in determining customer engagement and the most important factor within a publication is to reach the maximum level in the Content Marketing Scale.
Marketing de Conteúdo refere-se a qualquer ação de marketing que envolva a criação e o compartilhamento de meios de comunicação e publicação de conteúdo, afim de adquirir clientes. Essa ação não consiste em vender, mas em se comunicar com os clientes. No mundo de hoje, há surgido a tendência de marcas se tornarem editores afim de acompanharem a concorrência e, mais importante, para manter a sua base de fãs e seguidores. O Marketing de Conteúdo está fazendo com que as empresas se envolvam com os consumidores através da publicação de um conteúdo atraente e com valor. Este estudo tem como principal objetivo investigar se existe uma ligação entre engajamento da marca e as práticas de marketing de conteúdo do Facebook no setor de ecommerce no Brasil. Com base na revisão literária, o estudo define engajamento da marca no Facebook a partir da quantidade de número de "curtidas", "comentários" e "compartilhamentos" que uma empresa recebe de seus fãs. Estas ações refletem a popularidade da marca e leva ao engajamento. O autor define uma escala onde os níveis da prática de marketing de conteúdo são desenvolvidos a fim de analisar as mensagens da marca no Facebook de uma empresa de comércio eletrônico no Brasil. Os resultados revelam que o critério mais importante para a empresa é o que diz respeito à imagem do post, onde é examinado se o conteúdo da foto é atraente para o público. Além disso, percebeu-se que quanto maior o nível desse critério em um post, maior será o número de "curtidas", "comentários" e "compartilhamentos" que o post recebe. A hora em que um post é publicado não é significativa na determinação do envolvimento do cliente e o fator mais importante dentro de uma publicação é o alcance do nível máximo na escala de Marketing de Conteúdo.
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MIchaelsen, Abigail. "Brand Obama: How Barack Obama Revolutionized Political Campaign Marketing in the 2008 Presidential Election." Scholarship @ Claremont, 2015. http://scholarship.claremont.edu/cmc_theses/990.
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In 2008, President Barack Obama was named Advertising Age’s marketer of the year, the first time a politician won such an award. While presidential candidates have always employed marketing tactics in order to communicate their platform and persuade voters to support them, candidate Obama’s marketing campaign completely revolutionized the field. Through an innovative marketing strategy, candidate Barack Obama transformed himself from a mere political unknown in 2004 to a worldwide sensation by the time the general election started in 2008. His calls for “hope and change” and “post-partisanship” captured the hearts of Americans frustrated with failed Bush policy and constant gridlock in Washington. His inspirational speeches and words inspired a nation ready for a fresh and modern leader prepared to tackle twenty-first century problems. And, his innovative use of online and social media tools allowed millions of supporters to easily get involved in the campaign, igniting a movement never seen before in American elections. This paper analyzes how Barack Obama transformed political campaign marketing, utilizing both traditional and new ways to communicate and engage with the masses. This is accomplished by first illustrating a general framework for political marketing. Then, I examine the history of political campaign marketing, with a special emphasis on how technology has transformed the field over time. Lastly, I analyze how online and social media tools helped Obama win the election and how the internet has transformed the nature of political elections.
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Miller, Zachary Anderson. "Like and Shout: Brand Loyalty, Framing, and Fan Interactions on the BYU Football Facebook Page." BYU ScholarsArchive, 2018. https://scholarsarchive.byu.edu/etd/6922.
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This research is intended to provide the stewards of social media for Brigham Young University's football program with information that will allow them to make better decisions on what kind of content will maximize engagement and enhance brand loyalty among fans and consumers on Facebook. Using several variables, including the type or theme of content, post frequency, and sponsorship, content was compared against that from the University of Oregon's football program for the 2017 season. The results, found using quantitative data analysis, reveal that some variables have a significant impact on the quantity of engagement from viewers for both programs and provide valuable insights that will allow the universities to improve how and what they deliver on their Facebook pages.
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Song, Silbi. "Becoming a Fan of Social Media Marketers : Uses and Gratifications of Facebook Brand Pages." Thesis, Stockholms universitet, Institutionen för mediestudier, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-104490.
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The advent of social media has witnessed a transformation in how audiences interact with marketers online. While previous research has shown that media consumers generally hold a negative view of advertising, today’s media consumers are engaging with brands more than ever. This study examines what it means to be an active fan of marketers in social media to the modern media consumer through an investigation of how audiences relate to brands in the social media space. Centered around audiences’ uses and gratifications of three successful brand communities within Facebook through qualitative (field observations and individual interviews) and quantitative (surveys) methods, this study intends to gain further knowledge about the role of social media and its impact on forming new cultural trends. The findings suggest that while the uses and gratifications of Facebook brand pages and what becoming a fan of a brand on Facebook signifies to social media users vary, the prevailing motivation for and function of brand community membership is the construction of one’s digital identity in association with the brands of one’s choosing. Furthermore, despite being aware that Facebook brand communities are marketing platforms, fans were largely receptive to and held a positive attitude towards the brands. This critical study of brand fans on Facebook presents the importance of studying social media’s uses and implications in order to better understand new audience cultures within the interactive media landscape.
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Bylock, Caroline, and Tove Lidberg. "#Incollaborationwith : The importance of using influencer marketing in order to create brand awareness in international markets for e- commerce companies." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-76857.
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The purpose of this thesis is to provide a deeper understanding of the reasons why ecommerce companies work with influencer marketing in order to create brand awareness in international markets. In order to conduct this research, relevant aspects of the phenomenon have been identified and consequently analysed in relation to traditional marketing strategies and international markets. By following a qualitative research method, a deeper understanding of the phenomenon and how companies use influencer marketing vs traditional marketing strategies can thereby be acquired. This was done by acquiring primary data from four different e-commerce companies that works with influencer marketing. The companies are all located in Sweden and active in international markets. The thesis has followed a deductive research approach, due to that the research area was considered to be rather unexplored, and thus a better pre understanding of the research area seemed warranted. Furthermore, the literature review that has been done includes theories related to international marketing, social media, word of mouth, brand awareness and influencer marketing. The literature review has resulted in a conceptual framework, which demonstrates the relations between the different theories. The conceptual framework has thereafter been used in order to analyse the empirical data, which has been derived from the interviews with representatives from four companies. The empirical findings are then presented together with analysis and discussion in the following chapter. Moreover, the empirical findings/analysis chapter visualizes the similarities and the dissimilarities between the theory and the findings. The analysis chapter additionally involves a discussion and is structured in accordance with the conceptual framework and the questions asked. The following and final chapter of the thesis presents the conclusions that have been derived from the analysis. The main theoretical implications that this thesis has resulted in, involves filling the research gap as well as providing a definition of the phenomenon of influencer marketing in a context of international business. The main practical implication is that an understanding of influencer marketing creates word of mouth and brand awareness. This in a combination with being active on social media can consequently help e-commerce companies to internationalize into new markets. As this thesis introduces the phenomenon of influencer marketing in a new context, it provides new information about the topic. Furthermore, the research can be valuable for e-commerce companies that have entered, or plan to enter an international market. The authors furthermore present the theoretical and practical implications and provide recommendations and suggestions for future research.
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Nuñez, Michelle N. "Womenpreneurs in a Digital Environment: Utilizing Instagram to Build a Personal Brand." Scholar Commons, 2019. https://scholarcommons.usf.edu/etd/7874.
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Personal branding on social media is a growing and expanding field. The present research works to uncover the processes and practices of womenpreneurs and the ways in which they utilize social media, specifically Instagram, to build and maintain their personal brands. Grounded theory is used to underpin the research and provide a basis of which the study is conducted. The review of literature provides the context necessary to support the methods of a content analysis and semi-structured interviews. There is a gap in research as it pertains to the conceptualization of personal branding practices on Instagram and the present study works to build a bridge to understanding these practices. Online presentation of the self is an expanding body of research in academia, and the present research works to contribute new knowledge surrounding the exploitation of the most popular visually based social media platform Instagram to create and maintain successful personal brands.
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Costa, Bustamante Gianfranco, and Loyola Mario Elias Sánchez. "Las acciones de social media marketing por parte de los supermercados de Lima Metropolitana en relación al brand awareness." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/653519.
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En el presente trabajo de investigación explicaremos las acciones de social media marketing que aplican los supermercados de Lima Metropolitana para incrementar su conocimiento de marca. Las acciones que se trabajarán son las siguientes: “customization”, la cual consiste en personalizar el contenido que ofrecen para diferenciarlo de su competencia. “Entertainment”, la cual consiste en publicar contenido de carácter lúdico en sus perfiles. “Interaction” permite intercambiar opiniones sobre productos o marcas. El “eWOM” se refiere a las comunicaciones realizadas por clientes potenciales, reales o anteriores sobre un producto, marca o empresa. Y “trendiness” que se refiere a la medida en que una marca comunica la información más reciente y actualizada. También, se desarrollarán cada una de las acciones que ellos aplican y los beneficios que traen para la empresa, no solo en el ámbito publicitario, también en el económico porque se ha demostrado que los medios digitales permiten un mayor alcance a un precio más accesible, si se compara con las campañas publicitarias masivas que tienen un costo elevado. Además, se realizará una breve acotación sobre la importancia de mantener el contacto con los clientes en las redes sociales y de cómo estas facilitan la comunicación entre las empresas y los consumidores. Por último, se mencionará que acciones de social media marketing aplicaron algunos supermercados de Lima durante la pandemia mundial por el COVID-19 para poder seguir incrementando sus clientes en épocas de crisis.In this research paper we will explain the social media marketing actions applied by the supermarkets of Metropolitan Lima to increase their brand awareness. The actions that will be developed are the following: “customization”, which consists of personalizing the content they offer to differentiate it from its competition. "Entertainment", which consists of publishing content of a playful nature on their profiles. "Interaction" allows you to exchange opinions about products or brands. "eWOM" refers to the communications made by potential, actual or former customers about a product, brand or company. By last, “trendiness” refers to the extent to which a brand communicates the most recent and up-to-date information. Also, each of the actions that they apply and the benefits they bring to the company will be explained, not only in the advertising field, but also in the economic field because it has been shown that digital media allows a greater reach at a more accessible price, when compared to massive advertising campaigns that have a high cost. In addition, a brief statement will be made about the importance of maintaining contact with customers on social networks and how these facilitate communication between companies and consumers. Finally, it will be mentioned which social media marketing actions were applied by certain supermarkets in Lima during the worldwide pandemic due to COVID-19 in order to continue increasing their customers in times of crisis.
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Barcelos, Renato Hübner. "A intimidade da marca nas mídias sociais : a influência de uma interação próxima e pessoal no comportamento dos clientes online." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2015. http://hdl.handle.net/10183/127216.
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Esta tese explora um aspecto social específico da interação entre consumidores e marcas em mídias sociais, que é o nível de intimidade da marca. Este fator é entendido como o grau em que a marca interage como um ator social psicologicamente próximo aos seus consumidores, sendo operacionalizado na forma de um construto latente formado pela autorrevelação, pela expressividade de emoções, pela transmissão de sentimentos positivos e de calor humano e pela informalidade. Embora as mídias sociais já tenham se tornado um componente importante para as estratégias de relacionamento das empresas com seus clientes, ainda há uma falta de construtos específicos de relacionamento social na maior parte dos modelos tradicionalmente empregados em branding e comércio eletrônico. Assim, o objetivo geral desta tese foi o de entender como este nível de intimidade da marca influencia o comportamento dos consumidores nas mídias sociais e quando pode ser mais vantajoso para as marcas buscarem maior ou menor intimidade, dependendo do contexto de consumo em que atuam. Mais especificamente, o efeito da intimidade da marca foi analisado em duas variações de contextos de consumo: no caso de serviços de objetivo hedônico ou utilitário; e no caso de serviços de alto ou baixo envolvimento situacional. Quatro estudos experimentais foram usados, apresentando reproduções de páginas de marca no Facebook para participantes selecionados através do Amazon MTurk. Através do Estudo 1, foram oferecidas evidências de suporte ao efeito positivo da intimidade da marca nas respostas dos consumidores – intenção de compra, intenção de uso da página de marca, aceitação e fornecimento de boca a boca online – em função do aumento do valor hedônico da experiência dos consumidores na mídia social. Os resultados do Estudo 1 também ofereceram suporte à hipótese de moderação deste efeito positivo da intimidade da marca pelo tipo de consumo buscado pelos consumidores. A intimidade da marca teve um efeito maior quando os consumidores buscavam um objetivo hedônico do que um objetivo utilitário. O Estudo 2 foi projetado para testar o efeito moderador da valência geral das postagens sobre a marca na mídia social. Os resultados deste estudo demonstraram que, com o maior número de opiniões negativas sobre a marca na mídia social, o efeito positivo da intimidade da marca deixa de se manifestar em todas as variáveis dependentes. O Estudo 3 analisou a possibilidade de que a intimidade da marca pudesse tornar as respostas dos consumidores menos favoráveis à marca, no caso do aumento do risco percebido. Confirmando esta hipótese, o risco percebido foi verificado como um mediador do efeito negativo da intimidade da marca e o nível de envolvimento situacional como um moderador desta relação. Por fim, o Estudo 4 foi projetado para verificar a possibilidade de influência da valência geral das postagens sobre a marca no efeito da intimidade da marca nas variáveis dependentes. Porém, os resultados deste estudo não indicaram nenhuma interação entre a intimidade da marca e a valência geral das postagens, mas apenas um efeito direto da valência geral das postagens na intenção de compra e de boca a boca. De uma forma geral, os resultados desta tese podem contribuir não apenas para a literatura sobre marketing e comércio eletrônico, mas também podem ser úteis para informar os gerentes de marketing sobre como e quando eles deveriam abordar seus clientes de uma forma mais (ou menos) próxima. Em especial, os resultados indicam ser possível obter melhores respostas em termos de intenção de compra, uso da página de marca e boca a boca online, aumentando o nível de intimidade de marca se esta está mais relacionada a produtos/serviços mais hedônicos e de baixo envolvimento situacional, mas diminuindo o nível de intimidade se o produto/serviço está associado a um alto risco e a um elevado envolvimento situacional.This thesis explores a specific aspect of social interaction between consumers and brands on social media, which is the level of brand intimacy. This factor is defined as the degree to which the brand interacts as a psychologically close social actor to its consumers, and it is operated as a latent construct composed of self-disclosure, emotion expressivity, transmission of positive feelings, human warmth and informality. Although social media have already become an important component in the relationship strategies of companies with their customers, there is still a lack of specific constructs of social relationship in most models traditionally used in online branding and ecommerce. Thus, the general purpose of this thesis was to understand how this level of brand intimacy influences consumer behavior on social media and when it may be more advantageous for brands to seek greater or lesser intimacy, depending on the consumption context in which they operate. More specifically, the effect of brand intimacy was examined under two variations of consumption contexts: in the case of hedonic or utilitarian services; and in the case of services of high or low situational involvement. Four experimental studies were applied to participants selected through Amazon MTurk, with reproductions of Facebook brand pages. The first study provided evidence supporting the positive effect of brand intimacy in consumer responses (purchase intention, intention to use brand page, acceptance and delivery of e-WOM) – due to the increased hedonic value the experience of consumers on social media. The results of Study 1 also offered support to the hypothesis that this positive effect of intimacy brand is moderated by the consumers’ goal type. Brand intimacy had a greater effect when consumers had a hedonic goal than when they had a utilitarian goal. Study 2 was designed to test the moderating effect of the overall valence of posts about the brand on social media. The results confirmed this effect and showed that the positive effect of brand intimacy in all dependent variables ceased to exist due to the number of negative opinions on the brand page. The third study analyzed the possibility that the level of brand intimacy could make consumers’ responses less favorable to the brand in the case of increased perceived risk. Confirming this hypothesis, the perceived risk was observed as a mediator of this negative effect of brand intimacy. Additionally, the study verified that the level of situational involvement was a moderator of this relationship. Finally, the fourth study was designed to test the possibility that the overall valence of the posts about the brand could moderate the effect of brand intimacy on the dependent variables. However, the results of this study indicated no interaction between brand intimacy and the overall valence of the posts, but only a direct effect of the overall valence of posts on purchase intention and e-WOM. In a general way, the results of this thesis can contribute not only to the literature on online marketing and e-commerce, but may also be useful to inform marketing managers on how and when they should address their customers in a more (or less) close way. in order to get better responses in terms of purchase intention, brand page usage and e-WOM. In particular, the results indicate possible best responses in terms of purchase intention, brand page usage intention and e-WOM, by increasing the level of brand intimacy if it is more related to hedonic products/services with low level of situational involvement and risk, or decreasing the level of intimacy for products/services with high levels of situational involvement and risk.
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Xie, Quan. "Youthful Users' Participation in Facebook Brand Communities: Motivations, Activities, and Outcomes." Ohio University / OhioLINK, 2015. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1420562909.
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Malanda, Ntabiso Brian. "The effect of social media marketing on brand awareness, engagement, and customer value in South Africa : a stimulus-response perspective." Diss., University of Pretoria, 2020. http://hdl.handle.net/2263/79607.
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With the rise of internet penetration and social media fast becoming one of the most popular online activities, the emergence of social commerce (SC) has become one of the most significant opportunities for marketers and brands. With more consumers using SC to purchase goods and services, socialise and seek information, it has become necessary for brands to understand those aspects within the SC environment and what attracts consumers to their brands. Leveraging those elements effectively will allow brands to remain appealing to their consumers and stay ahead of the competition. Brand awareness and brand engagement have long been used to drive purchase consideration, customer loyalty and innovation for business. However, little has been done to understand the levers that businesses can use to influence customer in the SC environment
The aim of the study is to understand which business levers are most effective in driving consumer engagement and brand awareness. This was done using the stimulus-organism-response (SOR) theory which mediates (organism) the relationship between the levers that businesses use (stimulus) and the resultant engagement and awareness of customers. A quantitative cross-sectional design was employed in the research study with users of SC as the unit of analysis. Data was collected via an online questionnaire. Structural equation modelling was used to analyse data from 230 respondents who are users of SC.
The main findings of the research were that some of the levers employed in the SC environment are effective at influencing perceived customer value. Even more significant was the considerable relationship between customer value on brand awareness and brand engagement. The research indicated that the more a business could improve its value offering within the SC environment, the more likely they are to drive brand awareness and brand engagement. The practical implications of this are that to drive the awareness and engagement that mobilises competitiveness, marketers should utilise those levers that are most likely to increase customer value. It is also important to understand consumers in the market to optimise on the value drivers that are relevant for those customers. The main limitation of the research was the limitedMini Dissertation (MBA)--University of Pretoria, 2020.
pt2021
Gordon Institute of Business Science (GIBS)
MBA
Unrestricted
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Babakr, Renaz, and Niklas Nordh. "Vet de att vi finns? : En studie om kommuners användning av marknadskanaler för ett starkare varumärke." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-60453.
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Syfte och Forskningsfråga:Syftet med studien är att klarlägga aktuella marknadsföringskanaler för kommuner i arbetet mot att stärka och bearbeta kommuners varumärken. En digital tid är här där många synsätt och tillvägagångssätt ständigt förändras vilket utgjort grund för följande forskningsfråga: Hur arbetar kommuner med olika marknadskanaler för att stärka sitt varumärke i en tid med digitala möjligheter? Metod: Denna studie har varit av kvalitativ karaktär där målet varit att få en djupare förståelse för kommuners arbete i att stärka sitt varumärke genom användningen av olika marknadskanaler. Utgångspunkten i studien har varit av deduktiv karaktär för att senare även tagit induktiva drag vilket gjort att den kan kategoriseras som en abduktiv ansats. Den empiriska delen utgörs av sju stycken djupintervjuer med respondenter som jobbar på olika sätt med kommuner och deras varumärkesutveckling och användning av marknadskanaler. Slutsatser: I studie har det framgått att kommuner ses som mer komplexa jämfört med vanliga varumärken. Ett samspel mellan kommun, invånare, näringsliv och besökare måste finnas för att kunna utveckla ett starkt varumärke för en kommun. De sociala medierna spelar en stor roll och är i tydligt fokus samtidigt som stora utvecklingsmöjligheter hittas för dessa kanaler. Med en ökad förståelse för de digitala kanalerna, ett tätare samarbete mellan samtliga delar hos kommuner samt ett helhetsperspektiv med samarbeten mellan regioner så hittar vi stora möjligheter inför framtiden. Detta i kombination med en utveckling av annonseringsverktygen för främst de sociala medierna så ges goda förutsättningar för kommuner i framtiden.
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Jenkins, Wanda Y. "Marketing Strategies for Profitability in Small Independent Restaurants." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/1407.
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The restaurant industry is the second largest employer in the United States; however, only 33% of restaurants are successful during the first 3 years of operation. The purpose of this exploratory multiple case study was to determine what marketing strategies small independent restaurant owners need for profitability. Aaker's brand equity model was the conceptual framework used to ground this study. Using a purposeful criterion sampling technique and semistructured interviews, 12 individuals (2 managers and 2 employees from 3 restaurants in Philadelphia) participated in the study. Data collected from interviews and archival business records were analyzed to generate themes, also allowing for triangulation. Five marketing strategy themes emerged from this study: word of mouth and social media marketing, limited financial resources, product differentiation and atmosphere, blogging and using the point of sale (POS) system, and employee engagement and upselling. Participants stated that word of mouth and social media marketing were powerful strategies that small independent restaurant owners should use to retain customers and gain new customers. Participants noted that product differentiation and atmosphere are unique characteristics that guide marketing strategies, brand positioning, and influence competitive advantage and profitability. Implications for positive social change include business development opportunities, opening resource centers for training programs, and free webinars associated with marketing and brand equity strategies. Communities, organizations, and new entrepreneurs will benefit from positive social change from the increase of social resources, community economic growth, employment opportunities, and sustainability.
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Okojie, Vanessa Omolivie. "Consumerism in the Digital Age: Exploring Innovative Commerce as a Design Strategy for Brand Creation and Implementation." Kent State University / OhioLINK, 2018. http://rave.ohiolink.edu/etdc/view?acc_num=kent1543254649845504.
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Santos, Cláudia Sofia Pereira. "O impacto das actividades de marketing nos social media, no Brand Equity e na relação dos consumidores com as marcas online." Master's thesis, FEUC, 2013. http://hdl.handle.net/10316/24780.
Full textAbstract:
Dissertação de mestrado em Marketing, apresentada à Faculdade de Economia da Universidade de Coimbra, sob a orientação de Arnaldo Coelho.Os social media têm um papel cada vez mais importante no estabelecimento das relações comerciais e na forma como os produtos e serviços são avaliados pelos consumidores. As marcas começam a aproveitar as novas plataformas no sentido de estreitar o relacionamento com os seus clientes procurando maximizar as suas acções nas páginas sociais. Sendo cada vez maior a preocupação em comunicar através das redes sociais, a elaboração deste estudo pretende averiguar se existe um maior envolvimento com as marcas, provocada pela forma como estas comunicam nos social media. Seguindo a linha de investigação de Kim e Ko (2010) procuramos perceber quais as actividades de marketing nas redes sociais que mais impacto têm nos consumidores. Estes têm um papel cada vez mais activo na internet e o Word of Mouth (e-WOM) passou a ser uma ferramenta com peso considerável que tem de ser gerida pelos marketeers. Os estudos de Yoo e Donthu (2001) serviram de base para perceber o impacto que as dimensões do brand equity têm na intenção de compra e no e-Wom. Pretende-se ainda perceber de que forma as actividades de marketing usadas pelos social media influenciam o sentimento de confiança e compromisso com a marca. Foi ainda analisada a relação do consumidor face ao chamado marketing de permissão, onde o consumidor é participante activo na estratégia de marketing da marca. Por tudo isto, percebe-se que as actividades de marketing tradicionais tem de ser reajustadas e novos desafios são propostos aos marketeers. Procuramos com este estudo ser um contributo para uma melhor compreensão os conceitos estudados.