Dissertations / Theses: 'Business Information Systems ; Business and Management'

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Box, Debra. "Business process security maturity: a paradigm convergence." Thesis, Nelson Mandela Metropolitan University, 2008. http://hdl.handle.net/10948/722.

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Information technology developments in software and hardware have enabled radical changes in information systems, culminating in the paradigm Business Process Management. There has been a concomitant rise in the importance of information security and security engineering due to the increased reliance by society on information. Information is seen as a critical success factor which needs protection. Information security is the response to increased hazards created through recent innovations in Web technology and the advent of intra and inter enterprise-wide systems. Security engineering is based on a variety of codes of practice and security metrics which aim at ameliorating these increased security hazards. Its aim is to produce a balanced set of security needs which are integrated into the system activities to establish confidence in the effectiveness of the security counter-measures. It is generally accepted that security should be applied in an integrated approach, for example, in Information Systems development. This has proved to be a noble thought but is the exception to the rule. Security, historically, is generally applied as an after-thought in an Information Technology implementation. This motivated the concept of formulating a model of integrating security inherently within the paradigm of BPM. The overarching requirements of the model are to align the overall organisational security initiatives and ensure continuous improvement through constant evaluation and adaptation of the security processes. It is the intention of this research to show that these requirements are achievable through aligning the process management methodology of BPM, with the security paradigms of Information Security Management (using the ISO 17799 standard) and security engineering (using the Systems Security Engineering Capability Maturity Model – SSE-CMM). The aim of the Business Process Security Maturity model as the output of this research, is to link the SSE-CMM, as the security metric and appraisal method, to the ISO 17799 security standard, which provides the guidance for the information security management framework and security control selection, within the Business Process Management environment. The SSE-CMM, as the security version of the Capability Maturity Model, provides the necessary strategy to control the security engineering processes that support the information systems and it maintains that as processes mature they become more predictable, effective and manageable. The aim of the model is to provide an integrated, mature security strategy within the business process and monitor and correct the security posture of the implemented counter-measures.

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Munir, Muhammad, Faisal Rahim, and Abrara-ud-Din. "Problems during Implementation of Business Information Systems." Thesis, Högskolan i Borås, Institutionen Handels- och IT-högskolan, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-20451.

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In today‟s computerized society every organization need a sophisticated “Information System” to compete in the business world. Some of the organizations outsource their Information Systems and some implements their own custom designed information Systems. Business information systems implementation has been historically bothered by failures for which users resistance has been identified as an important reason. Users‟ satisfaction can be achieved by solving the psychological problems and technical issues which are creating psychological problems during the implementation of IS. Some important aspects during implementation of business information systems like, interdepartmental relationship, knowledge management, independence of tasks and user satisfaction importance is highlighted for organizations. To find the Psychological problems during implementation of business information system and how the resistance from the users can be tackled is the aim of the study. This study also presents suggestions to organizations for enhancing users‟ satisfaction and making the Implementation process of “BIS” a success.
Program: Magisterutbildning i informatik

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Lo, Yuet Mei. "Business process atomicity analysis supporting late task property bindings /." View abstract or full-text, 2005. http://library.ust.hk/cgi/db/thesis.pl?COMP%202005%20LO.

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Hu, Jiangxia S. M. Massachusetts Institute of Technology. "Business models of information aggregators." Thesis, Massachusetts Institute of Technology, 2008. http://hdl.handle.net/1721.1/43171.

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Thesis (S.M.)--Massachusetts Institute of Technology, System Design and Management Program, 2008.
Includes bibliographical references.
This thesis identifies the specific characteristics of information aggregators, and proposes nine business models appropriate for information aggregators. These nine models are: advertising, brokerage, subscription, licensing, infomediary (information intermediaries), referral/click-through, customized/personalized service, professional service/consulting, and application service provider. The thesis then looks into various companies who base their businesses on information aggregation and analyzes the development of their business models in the context of competition. The financial and social performances of these companies are studied and reasons are explored. In the end, the thesis summarizes findings from case studies, lists the widely used business models and the rarely used ones, and explores reasons for this phenomenon. The conclusion of this research is that information aggregation is a start point for a company to develop differentiated product or services. Companies can develop into an independent information aggregators; they can use information aggregation as a platform; they can partner with aggregatees or customers to provide customized information. Eventually, many will be integrated into end-to-end solutions, or penetrate into traditional businesses by leveraging information aggregation. The research can be used by companies who develop information aggregation products or services. It can also be used to evaluate the viability of information aggregation initiatives.
by Jiangxia Hu.
S.M.

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Ikram, N. "The management of risk in information systems development." Thesis, University of Salford, 2000. http://usir.salford.ac.uk/26725/.

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Despite impressive advances in technology and a plethora of Information Systems development methods there remain plentiful stories of Information Systems project failure. Risk Management promises a positive impact on Information Systems Development and has raised hopes of alleviating such problems This thesis summarises the earlier literature on the topic of Risk and Risk Management. It reports the results of an empirical study into the Management of Risk in Information Systems Development and provides both a better understanding of Risk Management in Information Systems Development and suggestions for the improvement of the theory and practice of Risk Management in Information System Development. In the review of the relevant literature about Risk, Risk Management, and Information Systems Risk Management, the thesis describes the essential concepts of the notion of Risk The suggested methods and practices of Risk Management in Information Systems Development are reviewed and critiqued and this lays down the basis for an empirical exploration, which includes a questionnaire survey. The empirical study undertaken investigates the nature of risks, current risk management practices, and their effect on Information Systems Development in the UK The study shows that there is a lack of rigorous research into Risk Management. The current literature provides useful knowledge and guidelines on Risk Management, but many of the claims made in the literature have no empirical validation. According to the empirical findings, the application of Risk Management to Information Systems Development is not a common practice. Furthermore, the positive effect of Risk Management on Information Systems Development is not very high and practitioners hold

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Chasalow, Lewis. "A MODEL OF ORGANIZATIONAL COMPETENCIES FOR BUSINESS INTELLIGENCE SUCCESS." VCU Scholars Compass, 2009. http://scholarscompass.vcu.edu/etd/1723.

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Business intelligence (BI) systems comprise one of the largest and fastest growing areas of IT expenditure in companies today. Companies’ experiences with deriving benefits from these systems are still mixed. One of the differences between BI and other types of information systems is that how BI systems are used, not just whether they are used, can have a major impact on the benefits derived. Therefore the characteristics of BI users and the organizations within which they work can have a disproportionate impact on the benefits derived from investments in BI. Organizational competence is one way to evaluate the characteristics of individuals and organizations relative to their ability to achieve organizational goals. This dissertation examines the characteristics of BI users and their organizations within the framework of organizational competences. Models representing those competences at both the individual and organizational level are presented. A combined competency model and resulting emerging competences are proposed that, if adopted, can improve the likelihood of organizations realizing benefits from their BI investments.

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Broadbent, Marianne. "The alignment of business and information strategies." Connect to thesis, 1990. http://repository.unimelb.edu.au/10187/2428.

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The aim of this study was to explore the nature and extent of the alignment of business and information strategies, and organisational factors which might be related to that alignment. The study was undertaken in two parts: an extensive literature analysis to identify possible factors and models of alignment, followed by empirical case study based research examining factors which might be related to the alignment of business and information strategy in some large information intensive organizations. The conceptual frameworks for the study were drawn from the literatures of strategy development, organizational design, and theories and practices of information systems and services. The literature review and analysis for this study was purposely extensive in order to encompass a wide range of conceptual and research based literatures about the management of information systems and services which inform the study. the literature review revealed burgeoning interest in the area of business and information strategy alignment from different, though often narrow, paradigms. At the same time there was plenty of rigorous, empirically based and cumulative studies of direct relevance to the research question. Areas of potential importance to the alignment of business and information strategy, drawn from the conceptual and research based literature, were examined in a hypothesis-generating empirical case study analysis of four of Australia’s five largest firms in the financial services sector.

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Sissing, Donovan. "Information technology architecture and related strategic factors supporting business advantage." Thesis, University of the Western Cape, 2007. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_1476_1255527907.

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"
Information Technology (IT) architecture is not restricted to technology, but may also address the views of business activities
their processes
data sets and information flows
applications and software
and technology. The objective of this study is to understand the role of IT Architecture and related factors that support competitive business advantage. This study investigates the null hypothesis: IT architecture enhances the competitive advantage of business. This study sets out to explore IT architecture and strategic factorsthat support business advantage. The study findings indicated that business advantage is supported by a sound architecture, by IT and business alignmentand by the enablers of organisations..."

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Winter, Mervyn. "Investigation into project management failure within information technology systems projects." Thesis, Stellenbosch : Stellenbosch University, 2006. http://hdl.handle.net/10019.1/20837.

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Thesis (MBA)--Stellenbosch University, 2006.
ENGLISH ABSTRACT: Information technology systems are an integral part of many sectors of business and the application of information technology in new sectors of business is increasing continually. Businesses believe that by applying information technology systems in their business processes they will ultimately improve on the profits through increased operational efficiency, reduction of costs and improved ability to make informed decisions. However implementing an information technology system is usually a complex affair involving the technology supplier, client organisation and other stakeholders. The common method of implementing information technology systems is to set up a project in an attempt to manage the cross organisational and cross departmental issues as best as possible. Industry reports that the success of information technology project implementation is low. This study project has analysed 16 sources of literature pertaining to failures in information technology projects, in order to ascertain how the various authors define a project failure and whether project management failure is a major contributor to these failures. Also to examine areas within project management which are deemed to make the most significant contribution to project failure. The study concludes that most of the authors examined define project failure in terms of project management criteria, being cost, time and function (quality). Furthermore it concludes that project management failure is a significant factor in information technology project failure and that the facets of project management failure encountered with information systems implementation projects are not that different from other forms of projects. The main contributing factors being lack of executive support, lack of business case or user requirements, lack of project management expertise, lack of planning, lack of user involvement and changing requirements. The study recommends that organisations need to be aware of the cross functional and cross organisational requirements of information technology project management and that all levels of management in stakeholder organisations need to have the relevant knowledge and experience to deal with these requirements.
AFRIKAANSE OPSOMMING: Inliglings legnologie slelsels inlegrale uil menigle besigheids seklore en die loepassing daarvan (ITS) in nuwe seklore voorldurend Besighede mel loepassing van ITS in hulle besigheids prosesse dil aanleiding sou gee 101 die graei doellreffenheid, die afname in bedryfskosle en ook verbelerde besluitneming . Die daarslelling van 'n ITS is gewoonlik 'n baie moeilike proses wal onder andere insluil die verskaller van legnologie, die klienlorganisasie asook ander deelnemers. Die algemene melode van implemenlering van ITS kan geskied deurmiddel van 'n projek in die poging om kruisorganisasie en kruisdeparlemenlele funksies/werkings Ie beharlig. Terugvoering van bedryf dui aan dal die implemenlerings sukses van inligling legnologie projekle eintiik baie laag is. Hierdie sludie hel in lolaal lileraluur mel belrekking 101 inliglings legnologie projekle, ontieed om sodoende Ie bepaal hoe verskeie skrywers 'n projek mislukking definieer en of die mislukking projek besluur enigsins 'n bydraende faklor kon wees. Asook die ondersoek van areas binne die beslek van projek besluur wal wei 'n noemenswaardige inwerking kon he 101 die mislukking van projekle. iv Opsemming Inligtings tegnologie stelsels (ITS) maak 'n integrale deel uit van menigte sektore toepassing sektore is voortdurend aan die groei. 8esighede glo met die toepassing prose sse dit tot greei van wins. Laasgenoemde as gevolg van verhoogde bedryfs doeltreffenheid, bedryfskoste verbeterde vermoens vir insiggewende besluitneming. daarstelling wat insluit verskaffer tegnologie, klientorganisasie metode implementering kruisdepartementele te behartig . dat implementerings in li gting tegnologie projekte studie het totaal 16 literatuur bronne, met betrekking tot die faal/mislukking van inligtings tegnologie projekte, te van bestuur faktor bestek bestuur wat tot projekte. As gevolg van die navorsing kom hierdie studie tot die slotsom dat skrywers projek-mislukking definieer in terme van projek bestuur kriteria wat 5005 volg lui; koste, tyd en funksie (gehalte). Verder is ook gese dat projek bestuur mislukking 'n groot bydraende faktor uitmaak aangaande inligtings tegnologie projek- mislukking en dat faseUe van projek bestuur mislukking gesien met inligtings stelsel implementering projekte, nie te vee I verskil van ander vorms van projekte nie. Die hoof bydraende faktore kan toegeskryf word aan die gebrek van uitvoerende bestuur ondersteuning, gebrek aan besigheids saak of verbruikers vereistes, gebrek aan projek bestuur kennis, gebrek aan beplanning, gebrek aan deelname van verbruikers asook die voortdurende verandering van vereistes. Hierdie studie beveel aan dat organisasies bewus moet raak van die kruiswerking/kruisfunksionering en kruisorganisie vereistes van inligtings tegnologie projek bestuur en dat aile bestuurs vlakke van deelnemende organisasies ook genoegsaam toepaslike kenn is en ondervinding moet he om sodoende die vereistes te behartig .

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Forsberg, Niclas, Lars-Åke Wahlberg, and Johan Bengtsson. "Chief Information Officer : A business strategy resource?" Thesis, Jönköping University, JIBS, Business Informatics, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-728.

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This thesis aims at describing the CIO role from the perspective of two interviews and the literature on the subject. Our research questions mainly focus on the actual work of a CIO and are answered by providing a framework on how to view the CIO and the influence of the CIO. Influence meaning both on business and IT strategy. We have answered what the CIO role implies and how it is used in different organizations. To do this we have scanned current literature and also conducted two interviews with CIO’s from completely different organizations and resources. A framework for understanding how the IT strategy and business strategy is linked with the CIO as a resource has been created and our interview findings are presented in this framework. We have also found that the CIO with little involvement in overall business strategy decisions has less influence on the IT strategy. This is ex-plained by the nature of the organization and the view of IT.

A CIO’s primary function could be to strategically align IT with business or to make sure that the IT systems runs flawless. These can be viewed as counterpoints but since the role today is changing from being operative to working more with strategic questions it is not a strange finding. The influence a CIO has in business strategy questions ranges from none to a lot, based on how the CIO role is defined by the organization. This is also well in line with the view of IT. When viewing IT as something that has the possibility to gain competitive advantage, IT gain more credibility, hence the CIO gains more influence on business strategy decisions. We also found that the CIO not only has the overall responsibility of IT in the organization, but also that s/he is supposed to work with questions of concern to the business. This forces the CIO to have an understanding of the end-customer, which in itself creates a better understanding for the business strategy. The CIO should work with questions that not only meet the current demand of the organization they support, but also future needs and potential opportunities where IT can be of specific interest.

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De, Wet Jacques Milne. "Information systems adoption in small business firms in the Western Cape." Thesis, Stellenbosch : Stellenbosch University, 2003. http://hdl.handle.net/10019.1/53466.

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Thesis (MBA)--Stellenbosch University, 2003.
ENGLISH ABSTRACT: With the advent of low priced and easy to use computing capability, information systems have become more accessible to smaller business. Despite the increased availability and affordability, the perception exists that many small businesses are reluctant to adopt technology that might enhance their operations. Besides the opportunities brought about by information systems, this exposes businesses to additional risks and confusions. The purpose of this study was to identify the state of use of various information systems, the perception held about the business value of information systems and the factors that influence the adoption of these systems by small businesses in the Western Cape. Based on previous research in information systems adoption and theories from the technological innovation literature, ten variables under the four broad categories of decision-maker characteristics, organisational characteristics, information systems characteristics and external influences were specified as primary determinants of adoption. These variables are the decision makers' innovativeness, information systems knowledge and computer self-efficacy, the business size, the availability of slack financial resources, employees' information systems knowledge, the importance of information to the business, the perceived relative advantage of using information systems, the social expectations about information systems use, and competitive pressure. A distinction was made between the initial adoption decision and the extent of adoption. Data for the study was collected by means of a survey of 89 small businesses with less than 60 employees. Discriminant analysis was used to identify determinants for the initial decision to adopt information systems, while structural equation modelling was used to identify the factors that influence the extent of adoption. The findings in this study suggest that the computer self-efficacy, information systems knowledge and innovativeness of the decisionmaker, business size, perceived relative advantage and competition are important determinants of the decision to adopt information systems. Once adopted, the decisionmaker's innovativeness, business size, employee's information systems knowledge and competition were found to further influence the extent of adoption. Although small businesses generally have a very positive view about the advantages of using information systems, there is still scope for growth in information systems use in this sector. The most common use for information systems is at an operational level. Very few small businesses make strategic use of information systems.
AFRIKAANSE OPSOMMING: Die ontwikkeling van relatief goedkoop en gebruikersvriendelike rekenaartegnologie het inligtingstelsels meer toeganklik vir kleinsakeondernemings gemaak. Ten spyte hiervan, bestaan 'n persepsie dat klein besighede traag is met die ingebruikneming van inligtingstelsels om hulle operasionele metodes te verbeter. Inligtingstelsels ontwikkel nuwe geleenthede vir kleinsakeondernemings, maar dit veroorsaak ook addisionele risikos en verwarring. Hierdie studie poog om die omvang van inligtingstelselgebruik, die persepsies omtrent die gebruik daarvan, en die faktore wat die ingebruikneming van inligtingstelsels in kleinsakeondernemings beïnvloed in die Wes Kaap te ondersoek. 'n Model wat gebaseer is op vorige studies van inligtingstelsel gebruik in kleinsakeondernemings, asook die teorie van tegnologiese innovasie, word opgestel en getoets. Die model identifiseer en omskryf tien veranderlikes in vier kategorieë wat die ingebruikneming van inligtingstelsels beïnvloed. Die vier kategorieë is die eienskappe van die besluitnemer in die onderneming, eienskappe van die onderneming, eienskappe van die inligtingstelsels self en eksterne faktore. Die besluitnemereienskappe wat ondersoek is, is innovasie, kennis van inligtingstelsels, en rekenaarselfvertroue. Vier sakeondernemingseienskappe, te wete grootte, beskikbaarheid van spaar finansiële bronne, inligtingstelselkennis van personeel en die belangrikheid van inligting vir die onderneming, is ondersoek. Onder die inligtingstelseleienskappe is die persepsie van die relatiewe voordeel wat inligtingstelsels aan kleinsakeondernemings bied gemeet, en die eksterne faktore wat ondersoek is, was die status wat geassosieer word met die gebruik van inligtingstelsels asook druk as gevolg van kompetisie. Onderskeid is getref tussen die besluit om inligtingstelsels te gebruik en die vlak van penetrasie van inligtingstelsels in die kleinsakeonderneming nadat die aanvanklike besluit geneem is. Data is ingesamel deur middel van 'n vraelys, wat deur 89 klein besighede voltooi is. Die grootte van die kleinsakeondernemings het gewissel tussen eenmansake en sakeondernemings met maksimaal sestig werknemers. Multiveranderlike statistiese metodes is gebruik om die data te ontleed. Daar is bevind dat die besluitnemer se rekenaarselfvertroue, sy inligtingstelselkennis, sy innovasie, die grootte van die sakeonderneming, relatiewe voordeel, en kompetisie belangrike invloede is ten opsigte van die besluit om inligtingstelsels aan te neem. Nadat die besluit geneem is om wel inligtingstelsels te gebruik, word die mate van gebruik bepaal deur die innovasie van die besluitnemer, die grootte van die sakeonderneming, die werknemers se kennisvlak van inligtingstelsels en kompetisie. Oor die algemeen beskou kleinsakeondernemings inligtingstelsels as voordelig, maar dit lei nie noodwendig tot die ingebruikneming daarvan nie. Daar is steeds heelwat moontlikhede vir groei in die gebruik van inligtingstelsels in hierdie bepaalde sektor. Kleinsakeondernemings maak hoofsaaklik gebruik van stelsels om hulle bedryf te verbeter maar wend dit selde strategies aan.

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Phan, Dien Dean. "Information systems project management: An integrated resource planning perspective model." Diss., The University of Arizona, 1990. http://hdl.handle.net/10150/185063.

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A major goal of information systems management is to improve the efficiency of the software development process. However, the history of software development is filled with failures, late deliveries, cost overruns, and user dissatisfaction. Ongoing efforts are being made to enhance the processes and techniques used in the management of software projects, but despite the gains that have been made in the past decade, we still lack an understanding of the modern software development process, especially in the area of management and control of environmental resource dependence. The objective of this research has been to study and model the general management strategies, processes, and techniques used in managing software projects from a resource dependence perspective. A survey of the literature and a survey of computer professionals were conducted to gain insight into the problems and opportunities in managing software development projects. Based on the literature and the survey findings, an integrated model for software project management was developed. This model was tested against data collected from a large software development project at a major corporation. Software project management trends were further explored by reviewing the latest development in software project management tools. From the findings of the model test and the review of software tools, a set of opportunities for future research in software project management were suggested.

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Ng, Wai-yan Vivian. "Impact on developing knowledge ecology for business subjects in secondary schools /." Hong Kong : University of Hong Kong, 2002. http://sunzi.lib.hku.hk/hkuto/record.jsp?B25148400.

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Blenkinsop, S. A. "Organisational aspects of information processing systems." Thesis, Loughborough University, 1993. https://dspace.lboro.ac.uk/2134/7517.

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This thesis sets out to investigate the organizational aspects of information processing systems at a macro organizational level of analysis, using both static and dynamic modelling techniques. Chapter 1 validates the use of organizational taxonomies for small and medium sized manufacturing firms and highlights the importance of the dynamic nature of organizational variables. Chapter 2 models each of the ten Miller configurations using Beer's Viable System Model, enabling the strengths and weaknesses in each of the five information processing systems to be identified. Chapter 3 introduces a dynamic element into what would otherwise be static models. The Viable System Model is used once again, in this instance to highlight the information processing properties of organizational transition states. Chapter 4 investigates the concept of configuration at the System 3 level of analysis, i. e. the existence of internal information system archetypes. The results suggest distinct clusters amongst existing management accounting and control systems, but fail to link them to the organizational configuration identified by Miller and Friesen's 31 variable questionnaire. Chapter 5 studies the System 4 function, validating its role within the Viable System Model and developing a measure of Perceived Environmental Uncertainty. Chapter 6 looks at the System 5 policy-making function in more detail, introducing the concept of delta to account for softer issues such as personality traits, locus of control and culture, all of which prove to be of significant importance in small and medium sized manufacturing firms.

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Fan, Shaokun. "Three Case Studies On Business Collaboration And Process Management." Diss., The University of Arizona, 2012. http://hdl.handle.net/10150/242374.

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The importance of collaboration has been recognized for more than 2000 years. While recent improvement in technology creates vast opportunities for collaboration, effective collaboration remains challenging as ad hoc teams work across time, geographical, language, and technical boundaries, and suffer from process inefficiency. My dissertation addresses part of these challenges by proposing theoretical frameworks for business collaboration and process management. Case study is used as a research strategy for this thesis and it consists of three studies. The first study proposes a process modeling framework to support efficient process model design via model transformation and validation. First, we divide process modeling into three layers and formally define three layers of workflow models. Then, we develop a procedure for transforming a conceptual process model into its corresponding logical process model. Third, we create a validation procedure that can validate whether the derived logical model is consistent with its original conceptual model. The second study proposes a framework for analyzing the relationship between interaction processes and collaboration efficiency in software issue resolution in open source community. We first develop an algorithm to identify frequent interaction process structures referred to as interaction process patterns. Then, we assess patterns' impact through a time-dependent Cox regression model. By applying the interaction process analysis framework to software issue resolution processes, we identify several patterns that are significantly correlated with collaboration efficiency. We further conduct a case study to validate the findings of pattern efficiency in software issue resolution. The third study addresses the issue of suitability of virtual collaboration. Virtual collaboration seems to work well for some cases, but not for others. We define collaboration virtualization as the suitability for a task to be conducted virtually and propose a Collaboration Virtualization Theory (CVT) to explain collaboration virtualization. Three categories (i.e., task, technology, and team) of constructs that determine the suitability of collaboration virtualization are derived from a systematic literature review of related areas. In summary, this dissertation addresses challenges in collaboration and process management, and we believe that our research will have important theoretical and practical impacts on the development of collaboration management systems.

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Zheng, Haoran. "Contextual Affordances of Social Media, Clinical Prosess Changes and Health Service Outcomes." FIU Digital Commons, 2018. https://digitalcommons.fiu.edu/etd/3852.

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Never had consumers been empowered by information technologies such as social media-enabled portals that permit them to access and conduct all aspects of life and work activities through a mobile phone at any time from anywhere. WeChat, with over 963 million active monthly users, represents such a revolutionary platform. In healthcare, patients can use WeChat to make doctor appointments, access health and lab results, consult with doctors, and check on the queuing status and parking conditions in the health clinics and hospitals. Such social-media-enabled systems have transformed the relationships between consumers and businesses into a new paradigm in which the supply-side is driven by the demand-side. As a result, the new technology is fundamentally changing; not only the context in which business is conducted but also the business itself. The extant literature on technology acceptance, however, has mostly focused on technical functionalities and user characteristics without adequately considering the specific context in which the technology is used. Although these affordance concepts have advanced our knowledge about the interactions between technology and users, the specific contexts in which such interactions occur have been largely ignored. There is a critical literature gap that hinders our ability to understand and provide guidelines to help organizations deal with the complex challenges they face in managing social mediaenabled technologies in today’s changing environment. Our research attempts to bridge this critical literature gap by conceptualizing the concept of contextual affordance, and by examining its determinants and consequences in healthcare services. We use a combination of qualitative method and quantitative method. Research sites are in China across multiple healthcare facilities. The anticipated findings include validated dimensions of contextual affordance and relationships between contextual affordance and its determinants and impacts on clinical process changes and health service outcomes. Theoretically, this study extends the current understanding of affordance by considering contextual dimensions of affordance, and by examining the relationships between contextual affordance and its determinants and consequences. Practically, this study sheds new lights on how organizations should go beyond the out-of-context interactions between technologies and users by considering users’ perceived affordance of technology within the specific contexts of use.

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Glynn, Melissa Sue 1969. "Successful behaviors in information systems development teams." Diss., The University of Arizona, 1998. http://hdl.handle.net/10150/282674.

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This dissertation research examines the impact of leadership, cohesion, and information sharing, and the application of group support systems on information design systems (ISD) project quality and project team satisfaction. Research has identified that after 40 years of developing information systems, there are still widespread difficulties in delivering systems on time and on budget. The research objective of this study is to examine the group level processes to understand how ISD team behavior can impact quality issues. A group support system was introduced to act as a sensemaking treatment to increase team performance. The following research questions were identified: (1) What is the impact of cohesion on project quality? (2) What is the impact of leadership on project quality? (3) What is the impact of information sharing on project quality? (4) What is the impact of cohesion on team satisfaction? (5) What is the impact of leadership on team satisfaction? (6) What is the impact of information sharing on team satisfaction? (7) Is there a relationship between group support systems use and project quality? (8) Can group support systems enable sensemaking activities? A longitudinal experiment was conducted with subjects who were enrolled in four sections of an upper-division Management Information Systems course in Systems Analysis and Design in consecutive semesters. Lectures and class-activities were identical in all four sections except that group support systems technology (GSS) was used by the second-semester classes, the treatment group. Student teams in all sections completed a semester-long ISD project.

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Goulielmos, Markos. "Organisation development and successful information systems development." Thesis, Sheffield Hallam University, 1998. http://shura.shu.ac.uk/3096/.

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This thesis represents a qualitative study of the Information Systems Development (ISD) process and puts forward the argument that IS development leads to Organisation Development (OD). The thesis argues that an OD perspective should be incorporated into the main ISD paradigm and provide the basis for transformation in the field which is plagued by failure. The thesis reviews both the IS development and Organisation Development literature and makes connections between the two fields, as in practice they are both comparable activities. With the qualitative framework, Grounded Theory Methodology was used to guide research and analytical activities. We conducted research in 6 large and largemedium sized consultancy firms and in 5 large organisations that utilised non-traditional approaches to ISD. Fieldwork and analysis resulted in the emergence of an ISD process theory that explains how information systems are developed within the organisational context. The theory provided the basis from which we could more rigorously understand the true nature of IS development and determine the nature of a suitable OD contribution. In this thesis, the superiority of an OD-informed solution is argued in detail and contrasted to other proposals from the ISD field. The OD contribution is distinguished in: a) formulating an OD-informed ISD approach, we have termed the Total Systems Development Approach (TSD), b) defining a diagnostic model of ISD practice, c) and providing an extensive collection of OD improvement programmes and techniques that have direct application to ISD. The contribution the thesis makes is also multi-level. At one level we have contributed in rectifying the lack of research in the area of "process" in IS development. In doing so we have provided the basis from which the aspects of the ISD process can be explored in detail. The emergent ISD process theory itself confirms arguments that ISD is a complex socio-technical and organisational process. It highlights aspects of development that have been traditionally outside the ISD paradigm. Our theory helps readdress and challenge a number of elements in the ISD process. The notion of approach emerges as much more suitable for solving ISD problems than methodology. The role of the ISD consultant also emerges as requiring a range of appropriate consultation modes to deal with intervention complexity. Our results also show that the role of the client is much more involving and demanding than previously assumed. Another area of contribution is the formulation of the TSD approach which focuses on the development of the total system: the organisation, through IS or system development activities. It is holistic, iterative, it allows flexible problem-solving, collaboration and focuses on change, intervention and reflection. A final area of contribution is in establishing a link between OD content and IS development. With the advent of new types of development, OD "interventions" have an increasing applicability to ISD situations. The diagnostic model of ISD practice also utilizes an OD-perspective to facilitate diagnosis of organisational failure that leads to IS failure.

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Wainwright, David W. "A framework for prototyping manufacturing information systems." Thesis, University of Newcastle Upon Tyne, 1991. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.291614.

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Noble, Faith. "Implementation strategies for integrated office information systems." Thesis, Sheffield Hallam University, 1993. http://shura.shu.ac.uk/19360/.

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This thesis is an investigation into the implementation of computer-based office information systems in organizations. The research methods employed are both qualitative and quantitative, and include fifteen case studies and a postal survey. A review of the literature and the case study research indicated that organizations are taking advantage of the integrative capacity of new technology in order to implement integrated office systems, but generally with little strategic focus or organizational change. A framework for the identification of strategic uses, based on information-processing theory, is presented, together with a discussion of their implications for organizational change. Implementation is both a rational and a political process. The thesis covers both aspects, reviewing the literature on the relationship between information technology and organizations to show that many of the consequences of implementation for the organization are non-deterministic and emerge fromn the process itself. Structuration theory is shown to be a means of unifying rational and interpretative perspectives on implementation. This analysis indicates the nature of the managerial problem and forms the basis for assessing prescriptive approaches to implementing office systems and managing change. An implementation strategy for integrated office systems is outlined, and the use of IT and office systems to design new organizations and the use of new approaches to implementing second- and third-order change are flagged up as areas requiring further empirical research.

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Dyer, Shirley. "Adoption of business information systems in an automotive manufacturing environment: a case study." Thesis, Nelson Mandela Metropolitan University, 2008. http://hdl.handle.net/10948/892.

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Dorbyl Automotive Technologies (DAT) is a manufacturing company that supplies parts and components to the local and international motor vehicle market. The automotive components’ market is very competitive and customers require more from the industry to stay competitive. Customers require full integration throughout the supply chain. DAT and its Information Systems Department have ensured that the necessary business information systems are available to assist the company in staying competitive. One problem, though, is that the users of these systems are not using and adopting the technologies available. This research examines the reasons for this by making use of a technology acceptance model called the UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY (UTAUT), which is an integrated model based on eight different available acceptance models. The aim is to understand which factors influence the use of systems. The research also proposes a way forward by suggesting a model to assist DAT in new system implementations as well as correcting the current situation. The only way DAT will stay competitive is by ensuring that the company becomes lean. Customers demand this as more and more are moving to just-in-time delivery. This implies that the suppliers must react to changes real-time. The use of business information systems will become the main focus area to react to changes quickly and correctly. Effective and accurate systems depend on users making good use of these systems. Remaining competitive will depend on how effectively Information and Communication Technologies (ICT) are used.

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Budree, Adheesh. "A Conceptual Model for determining the Value of Business Intelligence Systems." University of the Western Cape, 2014. http://hdl.handle.net/11394/8376.

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Philosophiae Doctor - PhD
Business Intelligence refers to the use of Information Systems to enable raw data to be collated into information that can be reported, with the end goal of using this information to enhance the business decision-making process. Business Intelligence is enabled by making use of information that is complete, relevant, accurate, timely and accessible. There are currently a number of documented perspectives that can be used to gauge the value of Business Intelligence systems; however, from an overall business value perspective the most robust method would be to identify and analyse the most commonly identified factors that impact the value assigned to Business Intelligence Systems by a company, and the correlation of each of these factors to calculate the overall value. The importance of deriving a conceptual model, representing the major factors identified from literature and moderated by the quantitative research conducted, lies in its enabling companies and government bodies to assess the true value addition of Business Intelligence systems, and to understand the return on investment of these systems for organisations. In doing so, companies can justify or reject any further expenditure on Business Intelligence. The quantitative research for this thesis was conducted together with a project that was run between the University of the Western Cape and the Hochschule Neu-Ulm University of Applied Sciences in Germany. The research was conducted simultaneously across organisations in South Africa and Germany on the use of BI Systems and Corporate Performance Management. The respondents for the research were Chief Executive Officers, Chief Information Officers and Business Intelligence Managers in selected organisations. A Direct Oblimin-factor analysis was conducted on the online survey responses. The survey was conducted on a sample of approximately 1500 Business Intelligence specialists across South Africa and Germany; and 113 responses were gathered. The factor analysis reduced the key factors identified in the literature to a few major factors, namely: Information Quality, Management and Accessibility, Information Usage, and Knowledge-sharing Culture. Thereafter, a Structural-Equation-Modelling analysis was completed using the Partial-least-Squares method. The results indicate that there is a strong relationship between the factor-Information Quality, Management and Accessibility, and the Value of Business Intelligence. It was found that while there was no strong impact from Information Usage and Culture, there was a strong correlation between Information Usage and Culture and Information Quality, Management and Accessibility The research findings are significant for academic researchers, information technology experts, Business Intelligence specialists and Business Intelligence users. This study contributes to the body of knowledge by bringing together disparate factors that have been identified in academic journals; and assessing the relationship each has on the value of Business Intelligence, as well as the correlations that exist between these factors. From this, the final conceptual model was derived using factors that were identified and tested through the Factor Analysis and the PLS-SEM. The following conclusions can be drawn from the research: (1) The assurance of quality information in the form of complete, accurate, relevant and timeous information that is efficiently managed is the most paramount factor to an organisation deriving value from Business Intelligence systems; (2) information accessibility is key, in order to realise the value of Business Intelligence systems in organisations; and (3) Business Intelligence systems cannot add value to an organisation if a culture of information use and sharing is absent within that organisation. The derived model can be practically implemented as a checklist for organisations to assess Business Intelligence system investments as well as current implementations

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Nel, Petrus Abel. "A competitive advantage through information management." Thesis, Stellenbosch : Stellenbosch University, 2000. http://hdl.handle.net/10019.1/49667.

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吳維欣 and Wai-yan Vivian Ng. "Impact on developing knowledge ecology for business subjects in secondary schools." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2002. http://hub.hku.hk/bib/B31256430.

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Munson, P. "The social construction of management information systems in a hospital." Thesis, Nottingham Trent University, 1990. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.254403.

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Mosig, Benjamin [Verfasser], and Marco C. [Akademischer Betreuer] Meier. "Information Requirements Analysis for Business Intelligence Systems using System Dynamics / Benjamin Mosig. Betreuer: Marco C. Meier." Augsburg : Universität Augsburg, 2014. http://d-nb.info/1077703856/34.

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Pouloudi, Athanasia. "Stakeholder analysis for interorganisational information systems in healthcare." Thesis, London School of Economics and Political Science (University of London), 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.298621.

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This thesis defines an interpretive stakeholder analysis approach for studying interorganisational systems and demonstrates its value in the healthcare domain. It is argued that the complex and political nature of these systems implies that the issues affecting their development and implementation go well beyond the primarily commercial concerns on which current research in interorganisational systems focuses. This thesis is based on the assumption that this broader range of issues can be better investigated and understood through a systematic and comprehensive study of their stakeholders. It is argued that this can be achieved by adopting an interpretive research epistemology, not least because of some common assumptions that stakeholder analysis approaches and interpretive research share. The thesis unveils these common assumptions and uses them to define an interpretive approach to the identification and analysis of stakeholder perceptions on interorganisational systems and their context. Using previous research in the stakeholder literature this work examines descriptive, instrumental and normative implications of the stakeholder approach in interorganisational systems use in healthcare, a domain where interorganisational systems development is less likely to be driven by commercial concerns. The descriptive aspect is made explicit with the study of interorganisational systems used in the drug use management domain whereas instrumental and normative aspects are investigated in the context of the NHSnet, a controversial system pertaining the electronic exchange of information in the healthcare domain in the United Kingdom. The thesis contributes to interpretive information systems research with the systematic study of the stakeholder concept in an interorganisational context and its grounding within the interpretive epistemology. It emphasises the importance and interrelation between the different aspects of stakeholder theory and demonstrates the value of each aspect in the healthcare domain thus also contributing to a rich insight in the particular empirical research context.

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Tschirch, Victoria. "Web 2.0 and it's implications for business with case studies from Germany and new Zealand : a dissertation submitted in partial fulfilment of the requirements for the degree of Master of Business (Information technology), 2009." Click here to access this resource online, 2009. http://hdl.handle.net/10292/653.

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Smuts, Martin Bradley. "A framework for the design of business intelligence dashboard tools." Thesis, Nelson Mandela Metropolitan University, 2016. http://hdl.handle.net/10948/12941.

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Vast amounts of data are collected on a daily basis, making it difficult for humans to derive at valuable information to make effective decisions. In recent years, the field of Business Intelligence (BI) and Information Visualisation (IV) have become a key driver of an organisation’s success. BI tools supporting decision making need to be accessible to a larger audience on different levels of the organisation. The problem is that non-expert users, or novice users, of BI tools do not have the technical knowledge to conduct data analysis and often rely on expert users to assist. For this reason, BI vendors are shifting their focus to self-service BI, a relatively new term where novice users can analyse data without the traditional human mediator. Despite the proliferation of self-service BI tools, limited research is available on their usability and design considerations to assist novice users with decision making and BI analysis. The contribution of this study is a conceptual framework for designing, evaluating or selecting BI tools that support non-expert users to create dashboards (the BI Framework). A dashboard is a particular IV technique that enables users to view critical information at a glance. The main research problem addressed by this study is that non-expert users often have to utilise a number of software tools to conduct data analysis and to develop visualisations, such as BI dashboards. The research problem was further investigated by following a two-step approach. The first approach was to investigate existing problems by using an in-depth literature review in the fields of BI and IV. The second approach was to conduct a field study (Field Study 1) using a development environment consisting of a number of software components of which SAP Xcelsius was the main BI tool used to create a dashboard. The aim of the field study was to compare the identified problems and requirements with those found in literature. The results of the problem analysis revealed a number of problems in terms of BI software. One of the major problems is that BI tools do not adequately guide users through a logical process to conduct data analysis. In addition, the process becomes increasingly difficult when several BI tools are involved that need to be integrated. The results showed positive aspects when the data was mapped to a visualisation, which increased the users’ understanding of data they were analysing. The results were verified in a focus group discussion and were used to establish an initial set of problems and requirements, which were then synthesised with the problems and requirements identified from literature. Once the major problems were verified, a framework was established to guide the design of BI dashboard tools for novice users. The framework includes a set of design guidelines and usability evaluation criteria for BI tools. An extant systems analysis was conducted using BI tools to compare the advantages and disadvantages. The results revealed that a number of tools could be used by non-experts, however, their usability hinders users. All the participants used in all field studies and evaluations were Computer Science (CS) and Information Systems (IS) students. Participants were specially sourced from a higher education institution such as the Nelson Mandela Metropolitan University (NMMU). A second field study (Field Study 2) was conducted with participants using another traditional BI tool identified from the extant systems analysis, PowerPivot. The objective of this field study was to verify the design guidelines and related features that served as a BI Scorecard that can be used to select BI tools. Another BI tool, Tableau, was used for the final evaluation. The final evaluation was conducted with a large participant sample consisting of IS students in their second and third year of study. The results for the two groups revealed a significant difference between participants’ education levels and the usability ratings of Tableau. Additionally, the results indicated a significant relationship between the participants’ experience level and the usability ratings of Tableau. The usability ratings of Tableau were mostly positive and the results revealed that participants found the tool easy to use, flexible and efficient. The proposed BI Framework can be used to assist organisations when evaluating BI tools for adoption. Furthermore, designers of BI tools can use the framework to improve the usability of these tools, reduce the workload for users when creating dashboards, and increase the effectiveness and efficiency of decision support.

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Betancourt, Carlos. "An Information Systems Design Theory Proposal for Knowledge Management Systems : A Business-to-Customer System in a Swedish Textile Agency." Thesis, Växjö University, School of Mathematics and Systems Engineering, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:vxu:diva-6281.

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Knowledge has become one of the most important assets for companies nowadays. Knowledge Management (KM) uses organizational knowledge as a resource to make companies more competitive. Knowledge Management Systems (KMS) are gaining popularity, however, the failure rate remains high, with many projects not achieving their goals or being shut down early. KMS are often underestimated and treated as normal systems. IS practices do not cover certain aspects specific to KMS, aspects that do not show in other IS (e.g. socio-cultural issues). There are many studies concerning the KMS failures but they just focus on the symptoms and do not provide a solution to the problem. The goal of this master’s dissertation is to generate a preventive tool that will help the KM field. With The experience gained by working in a real KMS project within a textile agency in Sweden and relevant literature, an Information Systems Design Theory (ISDT) for KMS was developed. As some authors suggest, KM needs an ISDT of it’s own. An ISDT will guide practitioners through the process by restricting practices and features of the system to a more effective set. It will also encourage the academia to work on this theory for its improvement, completion, and validation

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Chimbuya, Andrew Toendepi. "Business and IT alignment, a literature review of measurement and execution." Thesis, Stellenbosch : Stellenbosch University, 2013. http://hdl.handle.net/10019.1/95625.

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Thesis (MBA)--Stellenbosch University, 2013.
ENGLISH ABSTRACT: Research into Business and IT alignment and the critical success factors is quite vast and diverse. Many studies have been carried out on specific industries and companies of a certain size. Other studies have dissected strategic IT alignment into different dimensions, intellectual and social. Yet other studies have taken different approaches, such as process-oriented, cognitive approaches, and resource-based approaches. All these were done in the quest to find the factors that influence the attainment of strategic alignment in organisations. There has, however, not been a study that sought to bring all these different factors together and provide one collective view on them, which this study seeks to do. There also have been some studies on how to measure alignment. Several different approaches were made in an effort to discern the way in which alignment can be measured and what criteria should be used. These efforts have been varied and no particular study has tried to bring them all together to assist practitioners in their attempts to determine the level of alignment in organisations. The purpose of this literature review is to collect all the different critical success factors as well as all the common success measures, and formulate a collated list for both. This research report seeks to give an integrated view of the factors required to bring about alignment as well as the measures practitioners–use to determine the level of alignment once these factors are in place. The findings show that there are commonalities among the factors that influence alignment. These have been tabulated into one list, bringing together all common factors from the pertinent literature to date. They were grouped into seven main categories based on similarity, which are shared knowledge, planning processes, executive commitment, communication, clarity of business goals, prior success of IT, and user involvement. These common factors are presented in Table 4.1. The measures for success are more varied and a separate list for the common success measures was also tabulated. The common measures of alignment had a total of 15 criteria, which are shown in Table 4.1.These lists can be used by the practitioner who needs guidance on which factors are important for the realisation of strategic alignment and which criteria to measure once the factors have been implemented.

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Coertze, Jacques Jacobus. "A maturity grid-based method for assessing communication in business-IT alignment." Thesis, Nelson Mandela Metropolitan University, 2016. http://hdl.handle.net/10948/6740.

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This thesis reports on the research undertaken to develop a method for organisations to assess human communication between their business and IT personnel as part of business–IT alignment. The research described in this thesis involves (i) a literature review in business–IT alignment and related fields, such as management studies and communication science; (ii) a Delphi study conducted among industry members, practitioners, and academics operating in the IT advisory, auditing and communication disciplines; and (iii) a case study of a public sector organisation in South Africa. By adopting a system-theoretic perspective on communication, this thesis proposes that communication in business–IT alignment can be seen as coordinating behaviour and a series of learning and reflection events, consequently culminating in increased mutual understanding. Various conceptualisations of communication are explored and, together with several industry elicited factors that influence communication in business–IT alignment, are incorporated into a conceptual model informing the assessment method. This research developed, applied, and tested a method whereby organisations can assess the quality of the human communication between their business and IT personnel as part of the business–IT alignment endeavour. The aim of this method is to trigger reflection on communication by considering communication philosophy and practices in business–IT alignment. The method, termed the ‘Business-IT Communication Alignment Maturity Improvement Communication Alignment Maturity Improvement (CAMI) method’, is based on a maturity grid-based approach, which stems originally from process improvement in software development and quality management. This thesis is most closely aligned with the research performed by Maier, Eckert, and Clarkson (2004, 2006), who successfully applied the maturity grid-based approach to investigate, audit and assess communication within the engineering design process. The question addressed in this thesis is whether this approach can be successfully extrapolated to the business–IT alignment context and whether it would yield similar benefits. Furthermore, the issue of whether it would offer a practical method for use in organisations is also addressed. Having applied the CAMI method at a public sector organisation, this thesis proposes that the maturity grid-based approach can indeed be extrapolated to iv the business–IT alignment context, consequently offering a viable and practical method for assessing communication in organisations. In particular, the CAMI method allows organisations to capture both their current and their desired communication situations and to expose discrepancies between the perceptions held by their business and IT personnel. These results form a basis for action planning, strategizing, and, ultimately, interventions for improvement. In conclusion, the thesis discusses further application and extension possibilities for the assessment method.

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Al-Barrak, Saad Hamad. "Information systems success and failure : a socio organisational perspective." Thesis, Royal Holloway, University of London, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.248452.

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Waema, Timothy Mwololo. "Information systems strategy formation in financial services sector organizations." Thesis, University of Cambridge, 1990. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.292174.

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Karabatak, Pinar, Anyinke Nkongtendem Ndobegang, and Kingsley Kwabena Amankwaah. "E-Business Modeling : A Case Study with IKEA." Thesis, Jönköping University, Jönköping International Business School, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-455.

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E-business modeling is a concept that has several components and can be designed based on different combinations of them. Furthermore, it is a concept that is vulnerable to changes as it is associated with technology, which is developing rapidly day by day. By con-ducting this research on 1) how the companies are managing changes in a competitive envi-ronment by means of adjusting their e-business models, and 2) if there are any compo-nent(s) of e-business model(s) that has more importance than the others for the competi-tiveness of the company, the thesis intends to define the change management procedures that the organizations involved in e-business are using, and to compare the components of the e-business models in order to find out if there is any component that is more important than the others for the competitiveness of the organization.

We conducted the research through a combination of qualitative and quantitative methods. A semi-structured interview method was chosen for the collection of qualitative data with the aim of acquiring in-depth information from our respondents. On the other hand, quan-titative data, which we gathered via questionnaire, provided us with the opportunity to make statistical inferences about the data.

According to our report, there are four components of e-business models; product innova-tion, customer relationship, infrastructure management, and financials. Each component has three elements. By asking the respondents to state the degree of importance of each element in each component, this thesis aims to compare the degree of importance of each component via statistical measures. Furthermore, by combining the statistical inferences with the qualitative data and theories related to the components of the e-business model, financials component is found to be more important than the other components for the competitiveness of the organization.

Additionally, this report uses several change management models and procedures from books and articles from the library and the Internet. In comparing those theories with the answers gathered from the respondents, we found out that being proactive towards the changes, applying changes without modifying the basic strategy of the organization, stress-ing on the training and involvement of the users, communication with users and stake-holders, and early commitment of the stakeholders were found to be important issues for the change management in an e-business environment. Besides, the utilization of external parties in the areas where organizations lack expertise concerning change was found to be important for a successful change in an e-business environment.

When we reviewed the research questions, we observed that the purpose has been fulfilled and the research questions have been properly answered. By considering the conclusion that has been derived, organizations could successfully design their e-business models and experience competitive advantage, and successfully manage changes that could take place in their e-business environment.

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Weerakkody, Vishanth. "Identifying potential barriers to business process and information systems reengineering in Sri Lanka." Thesis, University of Hertfordshire, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.391364.

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Matsumoto, Isao T. "A structured approach to improving organisational knowledge, business processes and management systems." Thesis, Loughborough University, 2006. https://dspace.lboro.ac.uk/2134/2752.

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In a commercial environment that is ever changing, organisations have to constantly adapt to remain competitive. To ensure the benefits of change are achieved a coherent and structured approach to implementing change is essential, as disconnected initiatives often fail. This thesis presents a series of eight continuous improvement projects undertaken by a leading engineering design consultancy. The projects use a range of process management and knowledge management techniques to improve specific aspects of the sponsor's business, in particular how it manages its organisational knowledge, business processes and management systems. To better understand the strengths and weakness of process and knowledge management techniques, in order to see how they can be combined, the techniques are first applied separately on six projects. Based on the lessons learnt from these projects, key aspects of the process and knowledge management techniques used are then combined to create two robust business solutions that have the potential to significantly benefit the sponsor's business. In developing and implementing the solutions, to the eight specific business issues covered in this thesis, a number of key issues relating to the architecture of successful systems and the organisational change management process involved with implementing these systems are captured. These key points are summarised into recommendations focused at both academic and commercial organisations.

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Hearn, Anthony Michael. "Management information systems : a proposal for an integrated system for a Ferroalloy production facility." Thesis, Stellenbosch : University of Stellenbosch, 1996. http://hdl.handle.net/10019.1/5681.

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Thesis (MBA (Business Management))--University of Stellenbosch, 1996.
ENGLISH ABSTRACT: The ferroalloy industry is, in contrast to the operationally complicated chemical industry, very reliant on the wealth of experience that has been built up by the operating personnel over a long period of time. The industry has not been at the forefront of technical development and has, in many respects, lagged behind in technological development. Information technology is one such area that has not received its fair share of attention. This study resulted from the requirement that the control systems of the submerged arc furnaces at the Samancor Meyerton Works be integrated in such a way that the plant subsystem controllers could operate off a single database. This would ensure that the reliance of the operation on the experience of personnel could be reduced by the judicious application of data from the process. The integration was expanded to include the control of the electricity generation plant that will utilize the waste gasses from the submerged arc furnaces to generate the electricity. The boundaries of the study were subsequently expanded to include a proposal for the integration of the control systems into a management information system for the Meyerton Works. The study gives consideration to the theory underlying management information systems after the strategic issues of the Manganese Division of Samancor are discussed. The theoretical aspects of management information systems together with the strategic issues of the Manganese Division are brought together to form the practical proposal of the integrated control and management information system. The case studies considered are based on two incidents that occurred on one of the submerged arc furnaces where the resulting financial losses were substantial. An integrated control system would have reduced the financial losses significantly. Finally, the recommendations of the study are firstly, that the management information system as proposed be expanded to include the furnaces that were not originally envisaged to have their control systems integrated, secondly that the maintenance management function be integrated with the control systems and management information system, and finally that the production planning system be included in the management information system so as to give substance to the control and optimization of the flow of manganese units from the mines to the customer. This will entrench the position of Samancor as a world class supplier of manganese units.
AFRIKAANSE OPSOMMING: Die ferroallooi industrie is, in teenstelling met die chemiese nywerheid wat 'n ingewikkelde bedryf het, afhanklik van die ondervinding van personeel wat oor 'n lang tyd opgebou is. Die industrie was nie 'n baanbreker ten opsigte van tegniese ontwikkeling nie en het ook grotendeels agtergebly op die gebied. Inligting tegnologie is een van die gebiede wat nie die gewensde hoeveelheid aandag gekry het nie. Hierdie studie het sy oorsprong gehad in die behoefte om die beheer sisteme van die dompelboog oonde van die Meyerton Werke van Samancor te integreer sodat die beheerders van die subsisteme van aanleg vanaf 'n enkele databasis kon funksioneer. Dit sou die resultaat gehad het om die afhanklikheid van die bedryf op die ondervinding van die personeel te verminder. Die integrasie gedagte was uitgebrei om die beheer van die elektrisiteits opwekkings aanleg, wat die afgase van die oonde gebruik, in te sluit. Die afbakening van die studie was later verbreed om te dien as 'n voorstel vir die integrering van die beheersisteme in 'n bestuursinligting stelsel vir die Meyerton Werke. Nadat die strategiese aangeleenthede van die Mangaan Afdeling aandag geniet, word die teorie aangaande bestuursinligting stelsels bespreek. Die teorie van die bestuursinligting stelsels en die strategiese aangeleenthede van die Mangaan Afdeling word bymekaar gebring om die voorstel van die geintegreerde beheer sisteem en bestuursinligting stelsel te vorm. Die gevallestudies wat bespreek is, is gebaseer op twee insidente wat op een van die oonde gebeur het waar daar geweldige finansiele verliese was. Geintegreerde beheer stelsels sou die verliese beperk het. Die aanbevelings wat gemaak is, is eerstens dat die bestuursinligting stelsel soos voorgestel is uitgebrei word om die oonde waar die beheerstelsels nie oorspronlik geintegreer sou wees in te sluit, tweedens dat die instandhouding bestuursstelsel geintegreer word met die bestuursinligting stelsel, en derdens dat die produksiebeplanning stelsel in die bestuursinligting stelsel gesluit word. Hierdeur sal die beweging van mangaan eenhede vanaf die myne na die kliente geoptimiseer word om Samancor se posisie as 'n wereld klas verskaffer van mangaan eenhede te verstewig.

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Williams, Henry. "Black Business Owners Overcoming Barriers in Texas." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5958.

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Black entrepreneurs in the state of Texas reported that they did not achieve the same level of success as nonminority enterprises. Many Black entrepreneurs have obtained education from top tier institutions and have the managerial experiences, skills, and working knowledge that facilitate business success, but they are not able to sustain business growth. The purpose of this phenomenological study was to explore the lived experiences of Black Texan entrepreneurs. This research was established using the conceptual framework of human capital. The overarching research question concerned the lived experiences of Black Texas entrepreneurs who were not as successful in business as their counterparts. Data were collected in the form of semistructured face-to-face interviews with 14 Black participants, using the African American Chamber of Commerce to facilitate networking among Black entrepreneurs. NVivo 11 software was used for data codification and thematic reduction. Emergent themes included (a) feeling good about being in business, (b) resourcefulness in business, (c) network advertising systems, (d) education, (e) having alternative plans if business closes, (f) feeling independent, and (g) activeness in business. The implications for positive social change include the potential for advising researchers on barriers confronted by Black entrepreneurs and potential steps to overcome those barriers. Additionally, scholars have recognized the need for greater understanding of how businesses are structured and managed by Black business-owners because this knowledge is vital to creating business prosperity for Black entrepreneurs who have dreams of becoming business owners.

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Boonstra, Albert. "Information management in professional organisations : alternative approaches to the application of information systems in professional organisations." Thesis, University of Glasgow, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.318211.

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Bharadwaj, Ragu. "Business models for information commons in the pharmaceutical industry." Thesis, Massachusetts Institute of Technology, 2009. http://hdl.handle.net/1721.1/47865.

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Thesis (S.M.)--Massachusetts Institute of Technology, System Design and Management Program, 2009.
Includes bibliographical references (leaves 57-59).
The pharmaceutical industry needs new modes of innovation. The industry's innovation system - based on massive investments in R&D protected by intellectual property rights - has worked well for many years, providing incentives for pharmaceutical firms to invest in developing drugs across a wide variety of major medical needs. However, this traditional drug development process is subject to decreasing productivity and increasing costs. In addition, it encourages pharmaceutical firms to focus on "blockbuster" drugs, and to neglect meeting needs in small potential markets such as "orphan" diseases and diseases primarily found in third world countries. This thesis focuses on new modes of innovation, specifically the sharing of safety information prior to clinical trials. To inform this analysis, I first discuss the data that informs why the industry is in need of new modes of innovation. I then proceed to outline the potential promise of some new modes of pharmaceutical development that are emerging. I then explore a specific novel innovation mode in more detail: the sharing of non-competitive safety information prior to clinical trials, leading to significant reductions in both costs and chances of failure in drug discovery and development. I propose that this new innovation mode offers the potential of significant benefit to both drug developers and medical patients.
by Ragu Bharadwaj.
S.M.

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Fei, Qi. "Operation models for information systems /." View abstract or full-text, 2009. http://library.ust.hk/cgi/db/thesis.pl?IELM%202009%20FEI.

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Buchanan, Darryl Vaughn. "Towards a better understanding of information systems strategy options and its link with business strategy." Thesis, Port Elizabeth Technikon, 2004. http://hdl.handle.net/10948/267.

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There is considerable evidence that the strategic use of Information Systems can lead to a competitive advantage. There is however, a marked lack of understanding of the options available, as well as the smooth coordination of Information Systems strategy with Business strategy. This paper provides insight into the role of Information Systems and its link with business strategy. It focuses on Information Systems strategy options, and explores the criteria needed for successful Information Systems strategy and Business strategy alignment. The paper presents and examines the results of a study of strategic alignment at Volkswagen of South Africa. Data was obtained from business and Information Technology executives. The result of the study enables Volkswagen not only to benchmark themselves, but also provides direction to enable successful business/IT alignment. It identifies specific actions necessary to ensure that IT is being used to appropriately enable or drive the business strategy.

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Karas, Lois L. "Information systems and technology leaders in merger and acquisition integrations." Thesis, University of Phoenix, 2017. http://pqdtopen.proquest.com/#viewpdf?dispub=10254792.

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Mergers and acquisitions are a common form of inorganic growth for many companies; however, the failure rate of those activities remains high with IS&T integration noted as one of the causes of failure. The purpose of this narrative inquiry study was to explore the experience of the IS&T leaders during an M&A IS&T integration to understand how to reduce future failures. Interviews were conducted with eight IS&T leaders who have been involved with M&A IS&T integrations at technology companies. Seven themes emerged from the data analysis of the transcribed interviews. The themes resulting from the study are: incomplete or incorrect technology integration and technology architecture, identification and adherence to technology standards, employee uncertainties and conflict caused as a result of the M&A, a lack of agreement on the M&A strategy across leadership, identification of the end state goals of the IS&T integration, development and consistent use of an M&A IS&T integration process playbook, and communication process across leadership and employees. The recommendations from the findings for IS&T leadership provide three areas of focus. First, the findings reflect the issues impacting M&A IS&T integration failures. Second, the rich experiences of the participants provide leadership with recommendations on how leaders can prepare for M&A integrations to reduce the potential for failures. Third, the findings provide recommendations on performing an M&A IS&T integration resulting in a reduction of failures including gaining an understanding of previous failures, preparing for, planning, and executing an M&A integration.

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Hassan, Eid Awad Abd El-Sayed. "A theoretical and empirical study of performance measurement : a challenge for management accounting information systems." Thesis, University of Hull, 2001. http://hydra.hull.ac.uk/resources/hull:5607.

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Management accounting information systems (MAISs) play an important role in supporting continuous improvement efforts and management decision-making activities. MAISs provide manufacturing companies with internal financial and some non-financial information required for the three essential functions of planning, controlling and performance measurement. According to Drury (2000), "management accounting systems accumulate, classify, summarize and report information that will assist employees within an organization in their decision-making, planning, control and performance measurement activities". Performance measurement is one of the most important aspects of MAISs. The development of the concept of performance measurement is the direct result of several dramatic changes in the way today's business environment is structured and how companies employ world class manufacturing (WCM) philosophies or techniques to compete for marketplace advantages. These changes have impacted on the way companies are organised and in skills required to manage, motivate, and empower the workforce to support continuous improvement. Other changes, especially in the Egyptian manufacturing environment, have come from the effect of international agreements, such as General Agreement on Tariffs and Trade (GATT) and World Trade Organisation (WTO), and organisational pressures, such as the ISO 9000 programme. This thesis presents a theoretical and empirical study to determine 'what', why', and 'how' performance measurement systems (PMSs) are changing, as a challenge for MAISs, with the adoption of Just in Time (JIT) and Total Quality Management (TQM) philosophies. A discussion of these questions is presented in Chapter 8. In order to investigate how PMSs can best be used to support the continuous improvement philosophy of JIT and TQM, a model for developing PMSs in a JIT and TQM environment was constructed (see Figure 8.1). This study has used a qualitative method of research. The research findings and the model for developing PMSs in a JIT and TQM environment have been obtained from a literature review and data collected from two Egyptian pharmaceutical companies. The model, as it stands, is exploratory in nature. It proposes a body of ideas that form a new theory formulated for developing PMSs in a JIT and TQM environment. The model could be applicable to manufacturing companies, which have started or plan to implement JIT and TQM philosophies, since it provides a framework for the development and use of PMSs, rather than prescriptive lists of measures and reports that should be used. Norreklit (2000) indicated that models are needed which deepen our understanding of how PMSs are created, and to this end MAISs research has to make its contribution.

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Wei, Chih-Ping 1965. "Schema management for large-scale multidatabase systems." Diss., The University of Arizona, 1996. http://hdl.handle.net/10150/290610.

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Advances in networking and database technologies have made the concept of global information sharing possible. A rapidly growing number of applications require access to and manipulation of the data residing in multiple pre-existing database systems, which are usually autonomous and heterogeneous. A promising approach to the problems of interoperating multiple heterogeneous database systems is the construction of multidatabase systems. Among all of the research issues concerning multidatabase systems, schema management which involves with the management of various schemas at different levels in a dynamic environment has been largely overlooked in the previous research. Two most important research in schema management have been identified: schema translation and schema integration. The need for declarative and extensible approach to schema translation and the support for schema integration are accentuated in a large-scale environment. This dissertation presents a construct-equivalence-based methodology based on the implications of semantics characteristics of data models for schema translation and schema integration. The research was undertaken for the purposes of (1) overcoming the methodological inadequacies of existing schema translation approaches and the conventional schema integration process for large-scale MDBSs, (2) providing an integrated methodology for schema translation and schema normalization whose similarities of problem formulation has not been previously recognized, (3) inductively learning model schemas that provide a basis for declaratively specifying construct equivalences for schema translation and schema normalization. The methodology is based on a metamodel (Synthesized Object-Oriented Entity-Relationship (SOOER) model), an inductive metamodeling approach (Abstraction Induction Technique), a declarative construct equivalence representation (Construct Equivalence Assertion Language, CEAL), and its associated transformation and reasoning methods. The results of evaluation studies showed that Abstraction Induction Technique inductively learned satisfactory model schemas. CEAL's expressiveness and adequacy in meeting its design principles, well-defined construct equivalence transformation and reasoning methods, as well as the advantages realized by the construct-equivalence-based schema translation and schema normalization suggested that the construct-equivalence-based methodology be a promising approach for large-scale MDBSs.

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Farahmand, Fariborz. "Developing a Risk Management System for Information Systems Security Incidents." Diss., Georgia Institute of Technology, 2004. http://hdl.handle.net/1853/7600.

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The Internet and information systems have enabled businesses to reduce costs, attain greater market reach, and develop closer business partnerships along with improved customer relationships. However, using the Internet has led to new risks and concerns. This research provides a management perspective on the issues confronting CIOs and IT managers. It outlines the current state of the art of information security, the important issues confronting managers, security enforcement measure/techniques, and potential threats and attacks. It develops a model for classification of threats and control measures. It also develops a scheme for probabilistic evaluation of the impact of security threats with some illustrative examples. It involves validation of information assets and probabilities of success of attacks on those assets in organizations and evaluates the expected damages of these attacks. The research outlines some suggested control measures and presents some cost models for quantifying damages from these attacks and compares the tangible and intangible costs of these attacks. This research also develops a risk management system for information systems security incidents in five stages: 1- Resource and application value analysis, 2- Vulnerability and risk analysis, 3- Computation of losses due to threats and benefits of control measures, 4- Selection of control measures, and 5- Implementation of alternatives. The outcome of this research should help decision makers to select the appropriate control measure(s) to minimize damage or loss due to security incidents. Finally, some recommendations for future work are provided to improve the management of security in organizations.

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Rosén, Nils. "Evaluation methods for procurement of business critical software systems." Thesis, University of Skövde, School of Humanities and Informatics, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-3091.

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The purpose of this thesis is to explore what software evaluation methods are currently available that can assist organizations and companies in procuring a software solution for some particular task or purpose for a specific type of business. The thesis is based on a real-world scenario where a company, Volvo Technology Corporation (VTEC), is in the process of selecting a new intellectual property management system for their patent department. For them to make an informed decision as to which system to choose, an evaluation of market alternatives needs to be done. First, a set of software evaluation methods and techniques are chosen for further evaluation. An organizational study, by means of interviews where questions are based on the ISO 9126-1 Software quality model, is then conducted, eliciting user opinions about the current system and what improvements a future system should have. The candidate methods are then evaluated based on the results from the organizational study and other pertinent factors in order to reach a conclusion as to which method is best suited for this selection problem. The Analytical Hierarchy Process (AHP) is deemed the best choice.

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Wood, Robin Lincoln. "Strategic alignment : the role of information and management systems in organisational performance." Thesis, London Business School (University of London), 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.362734.

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De, Ridder Ryan (Ryan James). "Business strategy of nucleic acid memory for digital information storage." Thesis, Massachusetts Institute of Technology, 2017. http://hdl.handle.net/1721.1/110132.

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Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, School of Engineering, System Design and Management Program, 2017.
Cataloged from PDF version of thesis.
Includes bibliographical references (pages 62-67).
Nucleic acid memory (NAM) is the storage of digital data by encoding the information into the medium of nucleic acids. This is often called DNA storage, as typically, but not necessarily, the information is stored in the nucleobases that comprise DNA. Baum first introduced this idea in 1995, but it wasn't until 2012 that Church proved the idea on a larger scale. NAM has a number of features that make it very promising as a data storage medium. The three typically highlighted are capacity density, data retention (i.e., durability), and energy usage. NAM should enter the data storage market, as a hardware product, through the ~$4.5B archiving market, by targeting large storage service providers and large data-intensive corporations with on-premise operations. A NAM product has the potential to reduce the capital and operational cost base of these companies, by millions of dollars per year. An architecture strategy should be employed to enter the market, relying on control over underlying ideas and partnerships to barricade the company from competition. NAM is a decade away from commercialization, making this a very risky early stage venture. The costs need to come down at least 100,000-fold before the technology is cost competitive with current solutions. Additionally, there are a number of scientific and engineering issues that need to be carefully resolved. Due to the risks, the only viable funding source is government grants. If early stage funding were secured, IP should be developed in the core NAM technology of storage and access and an interim revenue source established. This would allow the company a strong chance to thrive in the competitive storage industry, if and when NAM becomes cost competitive.
by Ryan de Ridder.
S.M. in Engineering and Management

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