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1
Van, Aswegen Dawid Titus. "A proposed service quality framework for multi-national supply logistics providers in the South African automotive industry." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/21307.
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Managing a sustainable service business rests on two critical customer perceptions: Firstly, the perceived sufficiency of the value of the service, and secondly the level of value differentiation between the current service provider other service providers in the market. (DeSarbo, Ebbs, Fong & Snow, 2010; Parasuraman & Grewal, 2000) The direction for this study was prompted by the limited research available around service quality for Supply Logistics within the global automotive industry. The study identified the key factors that logistics service providers need to focus on when aligning their perceptions of service quality to that of their customers. The service gaps between customer and service provider perceptions are uncovered. Particular focus was given to: The definition gaps in service quality, The perceived level of service quality, and The size of service quality differentiation between service providers. The key finding of the study is that service differentiation is influenced by the ability of the Logistics Service Provider (LSP) to deliver a quality of service in line with the level of importance the various elements hold to the customer. The causal relationships offered a step wise understanding of improving the perceptions of customers. This perception forming process is outlined as follows: Firstly, create a common understanding of the definition of service quality and establish the comparative importance of the various elements. Having an understanding of how customers’ value service quality is a critical first step in delivering superior service. A proposed Service Quality Framework for multi-national Supply Logistics providers in the South African automotive industry Secondly, align efforts to achieve in accordance to the level of importance of the service elements. If this is achieved, LSP’s will retain positive differentiation to its competitors irrespective of the actions of those competitors. Lastly, LSP’s need to regularly review if their own perception of the service level (per element) is in line with that of the customer. The study created a service quality framework of 22 different service elements grouped in four service factors. The relative importance of these elements were uncovered. This offered insight for organizing the business around key service elements. Within Supply Logistics the operational-management-tools, engineering-skills, processes-stability and management-structure are typical elements around which customers form their perceptions. The quality of the direct staff holds the key to sustained customer satisfaction, much more so than the commercial arrangements, industry innovations and the prestige of the brand behind the service. This study laid a foundation from which future research can deeper explore the unique slant that geographical, organisational designation or customer brand lines hold on the service quality perception.
2
Mnguni, Nombuyiselo. "To investigate and evaluate the implementation of the supply chain management in service delivery with specific focus on procurement processes of goods and services in the head office of the Eastern Cape department of health." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/1599.
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Supply Chain Management is a well recognized managerial tool and government initiative, primarily aimed at improving all the aspects of the procurement activities in government organizations or any type of the sector. It focuses on meeting the needs of the service providers as well as of the customers. In 1994, South African Government came up with new initiatives to manage its budget and finance resources to meet the needs of the people. One of the new initiatives that the new Government introduced was the Supply Chain Management (SCM). The Constitution of the Republic of South Africa, Act No.108 of 1996, as amended regulates procurement through Section 217. The statutes states that “217(1) when an Organ of State in the national, provincial or local sphere of government, or any institution identified in national legislation, contracts for goods or services, it must do so in accordance with a system which is fair, equitable, transparent, competitive and cost-effective The procurement reform processes were supported by the introduction of a number of legislative measures, including the adoption of the Public Financial Management Act (PFMA) and the Preferential Procurement Policy Framework Act (PPPFA). Public Finance Management Act (PFMA) is a financial act that was developed in 1999 to reform the public financial management of South Africa. The Act promotes the objective of good financial management in order to maximise delivery through the efficient and effective use of limited resources. Public Financial Management Act (PFMA) emphasizes on efficiency, transparency and economic utilization of public funds. The Treasury Regulations 16.5.3 states that, ‘when procuring goods and services, the procurement procedures must be in accordance with a system that is fair, equitable, transparent, competitive and cost-effective. Even though government departments have started implementing the Supply Chain Management strategies, there are still some challenges and deficiencies that hinder appropriate implementation. There are some deficiencies in tender award systems, ineffectiveness of SCM training materials, lack of communication between management and SCM or implementing staff as a result the implementing staff is not aware of the organization’s goals regarding supply chain management activities. Lack of monitoring, evaluation and reporting is also another challenge. Due to these challenges, the Head Office of the Eastern Cape Department of Health had incurred some expenses in trying to address these yet the Supply Chain Management has little impact in improving the service delivery. The key research objective of this study is to investigate and evaluate the implementation of Supply Chain Management in service delivery with specific focus in procurement processes of goods and services in Head Office of Eastern Cape Department of Health. The study intends to establish and highlight the challenges that the Head Office of the Eastern Cape Department of Health is presently faced with in regard to implementation of the Supply Chain Management and the impact it has in service delivery. Data gathering techniques which include interviews and questionnaires had been used. The objectives, methodology and results of the study are presented. The conclusions and recommendations had been made with the basis that they will assist the department in improving the implementation of the Supply Chain Management which will have a positive impact in the service delivery. Further steps needs to be taken by the Provincial Treasuries in assisting department to improve in the implementation of the Supply Chain Management. Further research conduct is recommended for all the institutions of the department of Health as this study was focusing on Head Office only.
3
Crafford, Johannes. "The strategic sourcing value proposition : a Sasol case study." Thesis, Stellenbosch : University of Stellenbosch, 2010. http://hdl.handle.net/10019.1/8257.
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Thesis (MBA)--University of Stellenbosch, 2010.<br>The value-add of a functional department in the corporate environment is continuously being challenged. Functions regularly find themselves in a state of restructuring in order to reduce cost structures which speaks volumes about an organisation’s view of its functions.
What is however extremely important to take into account, is that functions can in fact add a great deal of value to the business, but before a function can be recognised as a value-adding partner, it needs to transform itself from a traditional transaction-driven service to a strategic value-adding function which contributes to the business on a strategic level. If this does not happen, the function risks becoming redundant, as most transactional activities today are or at least can be executed in an automated manner.
Such a transformation is, however, no easy task, and requires a considerable amount of time to be achieved. It further requires substantial investments, enduring commitment from senior management and specific skills to enable a function to operate at a strategic level.
Commitment, investments and new skills on the other hand, do not automatically acquire a seat at the boardroom table for such a function and a place must be earned through accurate proof of the functions value-add in the organisation – the difficult task being expressing that value-add in terms of financial numbers.
A function that was confronted with the same predicament was the procurement function of Sasol around 1999, during a time when the commodity prices were under severe pressure and the organisation was looking into alternative ways of improving its cost structure. At this point a decision, to shift the focus of the procurement department from a traditional transactional environment to a value-adding business partner, laid the foundation to re-engineer the function into becoming a value-adding strategic function.
A decision was taken to implement strategic sourcing in Sasol as the basis for procurement. This decision required substantial investment and the help of consulting firm McKinsey and Company. The Sasol Board were very confident in its decision, and requested continuous feedback on the actual value that was released through implementation of this new process. This required of the procurement function to develop a model by which the value-add of the process could be measured in real terms.
The purpose of this study is to investigate the transformation of the procurement function in Sasol from a traditional transactional function to a strategic value-adding business partner by specifically focusing on the function’s ability to prove its value-add to the organisation, and in so doing, gain respect for being a true strategic value-adding function.
4
Marokana, Matsobane David. "The impact of implementation of supply chain management policy in the Department of Local Government and Housing in Limpopo Province." Thesis, University of Limpopo (Turfloop Campus), 2012. http://hdl.handle.net/10386/707.
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Thesis (MPA.) --University of Limpopo (Turfloop Campus), 2012<br>This study focused on the impact of implementation of Supply Chain Management Policy
(SCM) in Limpopo Department of Local Government and Housing (The Department of
Local Government and Housing is officially known as the Department of Co-operative
Governance, Human Settlements and Traditional affairs as from the 16 August 2011).The
study analyzed the impact of implementation of SCM policy including the implications of
non-compliance with this policy. The study also provides an analysis of the perceptions of
officials of the Department of Local Government and Housing with regard to the impact of
implementation of Supply Chain Management policy. The study also looked at Supply
Chain Management in a public sector context including mechanisms that can be employed
in order to improve implementation of Supply Chain Management policy.
Qualitative research methods were used in this study. This means that primary data was
collected using interviews and questionnaires. The findings from the study indicated that
the Department experienced challenges in implementing the SCM policy and that there was
a significant change in the behavioural patterns of the certain employees after the SCM
policy was implemented. The study also revealed that the implementation of SCM policy
had both positive and negative effects on the employees of the Department, service
providers as well as the public. Furthermore, the research revealed that violation of SCM
policy has a negative impact on service delivery. The study has provided answers to both
the main research question and sub-questions. From the findings made, the study concluded
that the implementation of Supply Chain Management policy has both the negative and
positive impact on the Department.
5
Madzimure, Jeremiah. "E-Procurement, supplier integration and supply chain performance in small and medium enterprises in Gauteng Province." Thesis, Vaal University of Technology, 2018. http://hdl.handle.net/10352/436.
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D. Tech. (Department of Business, Faculty of Management Sciences), Vaal University of Technology.<br>The purpose of this study was to investigate the relationship between e-procurement, supplier integration and supply chain performance in Small and Medium Enterprises (SMEs) in the Gauteng Province of South Africa. Most studies on e-procurement, supplier integration and supply chain performance have focused on large companies. Current knowledge involving SMEs and e-procurement is still limited. This study, therefore, was conducted to fill this gap. With rapid changes in technology and globalisation of markets, firms, especially SMEs, need support to adapt to technology and make use of e-procurement functions to compete with larger firms.
The paradigm used in this study was post-positivism. A quantitative research approach was adopted in this study. The target population for this study consists of all owners and managers who are currently employed in SMEs in the Gauteng Province, South Africa.
To measure the study constructs, the survey material was designed in the form of a structured questionnaire. Participants were asked to complete three test instruments, namely, an e-procurement questionnaire, supplier integration questionnaire and supply chain performance questionnaire as well as their profile and SME profile. A total number of 350 questionnaires was distributed to the identified sample of SME owners and managers of which 294 responded and finally 283 questionnaires were usable and used for data analysis.
The confirmatory factor analysis (CFA) was performed to establish scale accuracy. All measures conformed to acceptable model fit and composite reliability (CR) and revealed that the scales used in this study are reliable. The reliability results confirmed that all constructs reached the generally agreed upon minimum scale range for Cronbach’s alpha of 0.70. Finally, the structural model was tested; four out of seven hypotheses were supported. Validity in this study was achieved through face, content, convergent and discriminant validities.
The principal finding of this study reveals that e-design has a positive and significant linear relationship with supplier integration. In addition, the results showed that e-sourcing has a positive and insignificant linear relationship with supplier integration. The insignificant relationship could be indicative of the fact that enterprises are not fully utilising the e-procurement systems in selecting their suppliers to effectively improve their collaboration with supply chain member firms. The findings further reveal that e-negotiation has a positive and significant linear relationship with supplier integration. The study’s empirical findings also indicate that e-evaluation has a negative and insignificant relationship with supplier integration. Further, e-informing was also found to have a negative relationship with supplier integration. The study additionally revealed that supplier integration has a positive and significant linear relationship with tangible supply chain performance. Lastly, the SEM findings show that supplier integration has a positive and significant relationship with the intangible supply chain performance.
After reviewing the results, the conclusion was drawn that theoretically, this research has contributed to literature by providing additional information on supply chain management, e-procurement, supplier integration and supply chain performance. The results presented provide useful information about the relationship between e-procurement, supplier integration and supply chain performance in SMEs, with implications for supplier firms and other relevant stakeholders. These results contribute to the expanding body of knowledge on supply chain aspects. The current study added practical value by developing an integrative model which might be used by SME practitioners in South Africa. The study recommends that the collaborating firm owners and managers consider increasing the levels of supplier collaboration by having regular meetings, training workshops or courses and conferences to improve their supply chain performance. Furthermore, it is recommended that SME owners and managers must effectively implement e-design systems to increase the chance of integrating with their suppliers, thereby increasing the chance of improving performance as well as cutting supply chain costs. Areas for further research and limitations for this study have also been highlighted.
6
Makubalo, Gcobisa. "Improving indirect purchasing competitiveness in manufacturing firms through strategic purchasing." Thesis, Nelson Mandela Metropolitan University, 2011. http://hdl.handle.net/10948/1653.
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The advent of the global financial recession, its impact on the economy with respect to market turbulence and the increase in customer demands have put organisations under intense pressure to increase the efficiency and effectiveness of their operations. By virtue of it not being business as usual in the business arena, organisations are forced to constantly devise strategies that are geared towards growth, transformation and continuous improvement. This cuts across all spheres of organisational structures, which means that every division has a role to play.
7
Sandler, Jeanette Louise. "A formative evaluation of the implementation process of the supply chain management policy framework in Eastern Cape Provincial Administration." Thesis, Rhodes University, 2011. http://hdl.handle.net/10962/d1003867.
Full textAbstract:
The Eastern Cape Provincial Administration has, since the promulgation of the Supply Chain Management Policy Framework in 2003, been challenged with the implementation of the said Policy.Some departments have progressed better than others, but all of the provincial departments have been challenged in one way or another.It was therefore, necessary to research the reasons for the erratic implementation process by the different departments. An analysis, based on answers provided by senior officials of the Eastern Cape Provincial Administration in an interviewing process, was needed to get an understanding of the challenges the departments are faced within the implementation process. In order to provide quality goods and services, this dissertation aims to evaluate the implementation process, provide insight to the challenges that the departments are faced with and offer recommendations on how to remedy these challenges. The lessons learned from this research study will assist the provincial departments to re-engineer their implementation processes and move forward to greater success and embracement of the Supply Chain Management policy Framework.
8
Van, Graan J. S. "Procurement of grapes for KWV from South African suppliers." Thesis, Stellenbosch : University of Stellenbosch, 2010. http://hdl.handle.net/10019.1/6440.
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9
Snyman, Johannes Hendrick. "A strategic overview of the potato supply chain in South Africa." Pretoria : [S.n.], 2009. http://upetd.up.ac.za/thesis/available/etd-12142009-134649/.
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10
Gebhardt, Albertus Johannes. "Ensuring sufficient capacity of logistical infrastructure for future growth." Thesis, Stellenbosch : Stellenbosch University, 2014. http://hdl.handle.net/10019.1/86539.
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Thesis (MComm)--Stellenbosch University, 2014.<br>ENGLISH ABSTRACT: This study explore how forecasting techniques can be combined in linear programming (LP) as a tool to optimise the parameters of forecasting methods in order to ensure sufficient capacity of logistic infrastructure exist for future growth. This study will use greenfield and brownfield projects from Sasol, a petrochemical company from South Africa, to test the methodology on.
The methodology followed in the study was to firstly look at previous literature studies on logistical infrastructure and how to create sufficient capacity. Secondly, understandings of supply chain planning principles in general as well as supply chain planning in context of Sasol were investigated. Thirdly, different forecasting methods like; qualitative include judgemental, life cycle, Delphi method, market research etc. and quantitative methods including time series and causal methodologies had been investigated. Fourthly, decision making tools to incorporate multiple forecasts were investigated to understand why Sasol decided to use i2. Fifthly, the current capital project approach in Sasol had been investigated to fully understand where room for improvements would be possible. Finally the theory from the study was applied on two different projects in Sasol, one greenfield and one brownfield project. The results found that by using sound supply chain planning methodologies, sound supply chain design principles and multiple forecasts being combined by using LP decision making tools a better decision can be made with regards to logistical infrastructure investment as well as ensuring sufficient logistical infrastructure capacity. The two case studies have shown that this approach is flexible enough, apart from a few minor changes and can be adopted for both scenarios and that great results can be achieved. Logistical infrastructure could be optimised due to collaboration and the overall costs and performance of a supply chain improved.<br>AFRIKAANSE OPSOMMING: Hierdie studie ondersoek hoe lineêre programmering ( LP ), as n hulpmiddel, gebruik kan word om vooruitskattingstegnieke te kombineer om sodoende die vooruitskattingsmetodes te optimaliseer en te verseker dat voldoende kapasiteit van logistieke infrastruktuur bestaan vir toekomstige groei. Hierdie studie se metodes sal getoets word op groenveld- en bruinveldprojekte van Sasol , 'n petrochemiese maatskappy van Suid –Afrika.
Die metode gevolg tydens die studie, was eerstens om te kyk na vorige literatuurstudies oor logistieke infrastruktuur en hoe om voldoende kapasiteit te skep. Tweedens, om ‘n breë oorsig van die beginsels van voorsieningsketting-beplanning te bekom sowel as voorsieningsketting-beplanning in die konteks van Sasol te ondersoek. Derdens, verskillende vootuitskattingsmetodes soos kwalitatiewe metodes (insluitend veroordelende-, lewensiklus- en Delphi-metode en marknavorsing) en kwantitatiewe metodes (insluitend die tydreeks- en oorsaaklike metodes) is geondersoek. In die vierde plek is besluitnemingshulpmiddels, wat verskeie vooruitskattings kombineer, geondersoek om te verstaan waarom Sasol besluit het om i2 aan te koop. In die vyfde plek is die metode van Sasol se kapitaalprojekte geondersoek om te verstaan of daar nie moontlik ruimte vir verbeterings sou wees nie. Laastens is die studie se metode op twee projekte van Sasol toegepas, een groenveld- en een bruinveldprojek. In die studie is gevind dat beter besluite geneem kan word aangaande beleggings in logistieke infrastruktuur en om te verskere daar is voldoende logistieke infrastruktuur kapasiteit - deur gebruik te maak van optimale metodes in voorsieningsketting-beplanning en voorsieningskettingontwerp. Die twee gevallestudies het getoon dat hierdie benadering buigsaam genoeg is, afgesien van 'n paar klein veranderinge, om vir beide moontlikhede gebruik te kan word en goeie resultate te behaal. Deur die samewerking van verskeie besigheidseenhede kon logistieke infrastruktuur geoptimaliseer word terwyl die kostes en algehele prestasie van voorsieningsketting verbeter kon word.
11
Naicker, Kosalin Ganasen. "Optimising the material distribution process for the southern region of Telkom SA." Thesis, Nelson Mandela Metropolitan University, 2005. http://hdl.handle.net/10948/407.
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Most government owned telecommunication operators across the world have to deal with a number of regulatory, technology and service challenges, as the industry is liberalised in co-ordinance with worldwide trends. Telkom SA will be facing a number of strategic challenges that will test its ability to survive as a telecommunications company over the next number of years. To remain competitive, Telkom must develop strategies to assure survival in a competitive environment. To assure the long-term survival of Telkom SA when moving into a competitive environment, the organisation must build a sustainable competitive advantage. In the face of increasingly fierce competition, the adoption of collaborative alliances between firms is becoming more and more common and the adoption of a world-class supply chain will be an ideal scenario for Telkom SA. A worldclass supply chain goes beyond the scope of the internal operations of an organisation, therefore the material distribution process was chosen for this study, which involved the internal operations in the organisation. The study included the availability of material up to the transportation of the material to the staging areas. The aim of this research was to identify the inefficiencies of the material distribution process of the Southern Region of Telkom SA to become worldclass. A quantitative technique was used to identify the inefficiencies. It was found that the availability and transportation of material were the inefficient categories, preventing the customer to receive the product or service on time. Communication, inaccurate forecasting and inefficient transportation of material were some of the reasons for not delivering material on time. Some of the recommendations included developing a model that could overcome the current inefficiencies in transportation, improving the communication channels, training and the development of employees at all levels.
12
Malongwe, Pamela. "Business and information strategic alignment of project and procurement management processes in the railway organisation in South Africa." Thesis, Cape Peninsula University of Technology, 2018. http://hdl.handle.net/20.500.11838/2741.
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Thesis (MTech (Business Information Systems))--Cape Peninsula University of Technology, 2018.<br>Railway organisations in South Africa are government parastatals. These organisations have embarked on mega modernisation programmes. Project and procurement process alignment is crucial to the successful implementation of such programmes, as the disconnect between the two processes may result in project cost overruns and escalations. Projects in the parastatal organisations are not completed on or executed according to the planned schedules. The two main research questions are stated as follows:
i) What factors affect the alignment between procurement and project management processes in the South African railway organisation? ii) How can the parastatal organisation align the procurement and project management processes? For the research methodology, a subjectivist ontological and interpretivist epistemological stance was followed. The research approach is inductive, with a case study as strategy. Data collection was done on a non-random, purposively selected unit of analysis and observation. Purposive sampling allows the researcher to rely on his or her own judgement when choosing to participate in the study. Participants were selected based on characteristics of a population and the objectives of the study. The participants belong to three departments, namely IT, SCM, and the Project Management Office (Project Managers). These three departments were selected because of their relevance to the study. Interviews were conducted using semi-structured questionnaires. The instrument used was interview guide. Data was analysed by firstly transcribing the interviews. To confirm the correctness of the interviews, the data was validated. Data was further analysed by means of summarising, categorising, and conducting a thematic analysis. Ethical principles were followed in accordance with the policies and procedure of CPUT. The study revealed that project and procurement process misalignment in the railway sector in South Africa does exists. A detailed discussion of factors contributing to this misalignment are discussed further in chapter five and chapter six is recommendations.
13
Ehlers, Renier. "The development of a logistics management model for a growing timber company in South Africa." Thesis, Stellenbosch : Stellenbosch University, 2007. http://hdl.handle.net/10019.1/85166.
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Thesis (MBA)--Stellenbosch University, 2007.<br>ENGLISH ABSTRACT: HM Timber operates five formal sawmills in South Africa, situated around the towns of
Tzaneen, Sabie, Mthatha and Kokstad. The Mills in the Kokstad area experience unacceptable
lead times during the months of April/May and November/December, when the demand for
timber increases and the availability of transport in the area decreases. This problem is expected
to intensify with the addition of HM Timber’s new Plywood plant just outside the town of
Kokstad.
The plywood also adds another dimension to the distribution problem in that the market
generally demands smaller deliveries more often. With only one Distribution Centre in Cape
Town, HM Timber is not geared to service this market in the rest of South Africa.
The main objective of this research report is to determine and define the key success factors in
the transport and distribution of timber products and how these factors can be integrated into
various strategic options that will address HM Timber’s current distribution problems.
A review of the literature summarises the latest trends in modern supply chain management.
Supply chains consist of various businesses that aim to optimise all their operations and supply
customers with good quality products and excellent service at affordable prices. Competition in
modern day business increasingly occurs at supply chain level and the success of individual
organisations therefore depends on the success of the entire supply chain. The focus is thus on
collaboration and jointly developing supply chain strategies. The literature review ends with a
summary of the most important aspects in the effective and efficient management of Distribution
Centres.
Analyses of HM Timber’s logistics operations reveal that various factors contribute to their
transport problems during the months of April/May and November/December. These include the
payment of rates that are not market-related, loading problems at the mills, a lack of coordination
and the fact that HM Timber is not a contracted client and therefore not regarded a priority. The
analysis also includes a discussion on the Western Cape Distribution Centre and the problems
this facility is having with general administration, inventory management and the effective use of
IT systems. A range of strategic options is available to HM Timber that will allow the company to improve
its overall management of logistics. The options investigated include own operations as well as
outsourced 3PL and 4PL solutions. To assist HM Timber in selecting the best logistics option,
three models are presented to evaluate the various alternatives and to assist in deciding on the
best option.
The first model evaluates the costs associated with different transport options, while the second
model allows the user to compare the costs of different Distribution Centre options. Finally, a
multi-criteria decision model is presented that will assist HM Timber in selecting the best option
for each mill and region.
With the VISA transport model, Manline is rated the best option for all Weza and Singisi’s
deliveries. Manline is also rated the best for Langeni’s long-distance deliveries, while
HM Timber’s own fleet is rated the best option for Langeni’s local deliveries.
Results from the Distribution Centre (DC) models indicate the cost structures to be sensitive to
changes in the premiums achieved and changes in the market e.g. the customer base, product
types, and volumes sold. The Johannesburg and Port Elizabeth DCs show acceptable EBIT
margins based on the projected sales, but the projected EBIT margins for Durban are less than
2 %, making the Durban DC a less than attractive business proposition. A direct distribution
solution is proposed for the KwaZulu-Natal area, whereby multiple deliveries are made directly
from the mills as well as the new plywood plant in Kokstad.
In conclusion, eight factors are identified as key to the successful transportation and distribution
of timber products. HM Timber rates very well against the majority of these factors, but needs to
focus on a number of issues to be able to maintain their high levels of customer service. These
include investing in a dedicated logistics department, improving internal and external
collaboration and coordination efforts and improving the efficiency of a number of operational
and information technology systems.<br>AFRIKAANSE OPSOMMING: HM Timber bedryf vyf formele saagmeulens in Suid-Afrika wat geleë is in die omgewings van
Tzaneen, Sabie, Mthatha en Kokstad. Die meulens in die Kokstad omgewing ondervind
onaanvaarbare vertragings in aflewerings gedurende April/Mei en November/Desember wanneer
die aanvraag na houtprodukte toeneem en die beskikbaarheid van vervoer in die Kokstad area
afneem. Hierdie probleem gaan na verwagting groter word namate die laaghoutvolumes
toeneem.
‘n Verdere uitdaging in die verspreiding van laaghout is die feit dat kliënte oor die algemeen
kleiner hoeveelhede, meer gereeld aankoop. HM Timber bedryf slegs een Verspreidingsentrum
in Kaapstad en is dus nie gereed om ander dele van Suid-Afrika te bedien nie.
Die hoofdoelwit van hierdie navorsingsverslag is om te bepaal watter faktore noodsaaklik is om
suksesvol te wees in die vervoer en verspreiding van houtprodukte. Die doel is verder om te
bepaal hoe hierdie faktore in verskillende strategiese opsies geïntegreer kan word ten einde
HM Timber se huidige verspreidingsprobleme aan te spreek.
‘n Studie van die literatuur gee ‘n opsomming van die nuutste tendense in die bestuur van
moderne verskaffingskettings. Verskaffingskettings bestaan uit verskeie besighede wat ten doel
het om al hul aktiwiteite te optimiseer en teen bekostigbare pryse uitstekende diens aan hulle
kliënte te lewer en produkte van hoë gehalte te voorsien.
Kompetisie in die moderne besigheid vind meer en meer plaas tussen die verskillende
verskaffingskettings en die sukses van enige individule organisasie is dus afhanklik van die
sukses van die algehele verskaffingsketting. Die fokus is dus op samewerking en om
gesamentlik strategieë vir die verskaffingsketting te ontwikkel. Die literatuurstudie eindig met
‘n opsomming van die mees belangrike aspekte in die effektiewe en doeltreffende bestuur van
verspreidingsentrums.
Ontleding van HM Timber se logistieke aktiwiteite toon dat verskeie faktore verantwoordelik is
vir die maatskappy se vervoerprobleme tydens April/Mei en November/Desember. Dit sluit in
die betaling van nie-markverwante tariewe, laaiprobleme by die meulens, ‘n tekort aan
koördinasie en die feit dat HM Timber nie ‘n kontrak met enige vervoermaatskappy het nie. Die analise sluit verder ‘n bespreking van die Verspreidingsentrum in Kaapstad in en die
probleme wat hierdie fasiliteit ondervind met algehele administrasie, voorraadbeheer en die
doeltreffende gebruik van inligtingstelsels.
‘n Reeks strategiese opsies is beskikbaar wat HM Timber instaat sal stel om algehele logistieke
bestuur binne die maatskappy te verbeter. Opsies wat ondersoek word sluit in eie operasies
sowel as die uitkontrakteer van die logistieke funksies aan 3PL en 4PL organisasies. Ten einde
HM Timber te help om die beste opsie te kies, word drie modelle voorgestel wat gebruik kan
word om die onderskeie alternatiewe te evalueer en die beste opsie te selekteer.
Die eerste model evalueer die kostes wat geassosieër word met elk van die verskillende
vervoeropsies. Die tweede model stel die gebruiker instaat om die kostes van verskillende
Verspreidingsentrums te vergelyk. Die derde model is ‘n multi-kriteria besluitnemingsmodel
wat HM Timber kan help om die beste opsie vir elke meul en elke streek te selekteer.
Die VISA vervoermodel dui aan dat Manline die beste opsie is vir alle aflewerings vanaf Weza
en Singisi. Manline word ook aangedui as die beste opsie vir Langeni se langafstand
aflewerings, terwyl HM Timber se eie vloot steeds die beste opsie is vir Langeni se plaaslike
aflewerings.
Resultate van die Verspreidingsentrum-model dui aan dat die kostestrukture baie sensitief is vir
veranderinge in die premies wat behaal word asook veranderinge in die houtmark, insluitend
veranderinge in die kliëntebasis, die tipe produkte en die volumes wat verkoop word. Die model
toon aanvaarbare winsgrense vir Verspreidingsentrums in Johannesburg en Port Elizabeth, maar
die geprojekteerde winsgrens vir Durban is minder as 2 %, wat beteken dat ‘n
Verspreidingsentrum in Durban nie ‘n goeie opsie is nie. ‘n Direkte verspreidingsoplossing
word eerder vir die KwaZulu-Natal streek voorgestel. Hierdie opsie behels meervoudige
aflewerings wat direk vanaf die verskillende meulens gemaak sal word.
Agt faktore word uiteindelik geïdentifiseer as noodsaaklik vir die suksesvolle vervoer en
verspreiding van houtprodukte. HM Timber vaar baie goed met die meeste van hierdie faktore,
maar enkele punte moet aangespreek moet word ten einde huidige diensvlakke te handhaaf.
Hierdie punte sluit in investering in ‘n toegewyde logistieke afdeling, verbetering van interne en
eksterne samewerking en die verbetering van ‘n aantal operasionele- en inligtingstelsels.
14
De, Jager Daniel. "The assessment of improvements made in the freight logistics costing methodology in South Africa from a macroeconomic perspective." Thesis, Theses -- Logistics, 2008. http://hdl.handle.net/10019.1/1765.
Full textAbstract:
Thesis (MComm (Logistics)) University Of Stellenbosch, 2008.<br>AFRIKAANSE OPSOMMING: In 2006 het F.J. Botes, C.G. Jacobs en W.J. Pienaar van die Universiteit van
Stellenbosch artikel gepubliseer oor die Logistieke Koste Model getitel “A model to
calculate the cost of logistics at a macro level: a case study for South Africa”. Die
Logistieke Koste Model was op daardie stadium al baan breek werk gewees in Suid
Afrika en het gelei na die publikasie van die eerste “State of Logistics Survey for
South Africa” deur die Wetenskaplike en Nywerheidsnavorsingsraad (WNNR).
Sedertdien is die metodologie in die Logistieke Koste Model oor die jare verbeter,
veral in 2008 toe nuwe metodes van padvervoer koste berekening op baie
gedetailleerde vlak toegepas is, asook nuwe metodes van voorraad drakoste. Dit is
hierdie en ander verbeteringe in die Logistieke Koste Model sedertdien die vorige
publikasie deur Botes et al wat in hierdie tesis uitgelig word. Tekortkominge en
moontlike metodes om die model te verbeter word ook uitgewys. Dit is van mening
dat hierdie dokumentasie belangrik van aard is aangesien die Logistieke Koste
Model deur die Sentrum vir Voorsieningskettingbestuur (Universiteit van
Stellenbosch) gebruik word om te konsulteer aan Transnet, die WNNR en ander
vragvervoer diens leweransiers. Die “State of Logistics Survey for South Africa”
publikasie deur die WNNR word ook deur publieke asook private ondernemings
gebruik in die maak van makro-ekonomiese strategiese besluite.
Hierdie navorsing lig ook die uitkomste van die 2008 Logistieke Koste Model
opdatering uit. Maniere waarop hierdie uitkomste geïnterpreteer kan word deur
industrie om wyse strategiese investeringsbesluite te neem van makro-ekonomiese
aard word ook uitgewys.<br>ENGLISH ABSTRACT: In 2006 F.J. Botes, C.G. Jacobs and W.J. Pienaar from the University of
Stellenbosch published an article on the Logistics Cost Model titled “A model to
calculate the cost of logistics at a macro level: a case study for South Africa”. Back
then already the model proved to be groundbreaking work in South Africa, and led to
the publication of the first State of Logistics survey for South Africa through the
Centre for Scientific and Industrial Research (CSIR).
Since then the methodology of the Logistics Cost Model has been improving every
year, especially during 2008 update when new ways of modelling the road transport
costs of the country on a highly detailed level were applied, as well as new ways of
modelling inventory carrying costs like never before. It is these and other
improvements made in the Logistics Cost Model since the previous publication by
Botes et al that is highlighted in this research, as well as the shortcomings in the
current methodology, coupled with ways of possibly improving it in future. It is felt that
this is important work to document since the Logistics Cost Model outcome is used
by the Centre for Supply Chain Management (University of Stellenbosch) for
consulting to Transnet, the CSIR, and other freight logistics service providers. The
State of Logistics survey for South Africa publication is also read by public and
private industry and is used in making strategic business decisions.
This research also highlights the outcome of the 2008 Logistics Cost Model update,
as well as how the outcome can be interpreted by industry in making key strategic
decisions in future on a macroeconomic scale.
15
Kanguru, Rutendo Melody. "Inventory management practices of small, medium and micro enterprises in the Cape Metropole, South Africa." Thesis, Cape Peninsula University of Technology, 2016. http://hdl.handle.net/20.500.11838/2431.
Full textAbstract:
Thesis (MTech (Cost and Management Accounting))--Cape Peninsula University of Technology, 2016.<br>Small, medium and micro enterprises (SMMEs) in South Africa are perceived to be failing partly due to ineffective management practices. Using a questionnaire survey, this study sought to determine the inventory-management practices of SMMEs operating in the Cape Metropole, and to evaluate the effectiveness of the inventory-management practices currently used by these entities. In addition, the study sought to determine the challenges, if any, that are experienced by SMMEs from the inventory-management practices currently used. This study was motivated by a dearth of research on inventory-management practices of SMMEs.
The findings of the study revealed that most of the SMMEs used ‘Rule of Thumb’ as an inventory-management practice. Regarding the effectiveness of the practices used, the study revealed that the SMMEs investigated were perceived to be moderately effective, with SMMEs practising good inventory management techniques such as warehousing, stocktaking, budgeting, good ordering habits and segregation of warehouse duties. In relation to the challenges faced by SMMEs from the inventory-management practices currently used, the findings suggested that theft, shortage of inventory, errors due to incompetent staff, physical inventory not matching up with records and an inability to keep up with the demand of the customers were some of the main challenges faced. This study contributes to the literature on inventory-management practices of SMMEs and fills the gap of knowledge in this neglected area of research. The findings of this study are of significance to the decision-makers of SMEs as they will be enlightened on the best practices and different inventory-management practices that are vital for their businesses’ survival and that have been adopted by their competitors. This should enable them to evaluate their own inventory-management practices and to decide whether to improve, change or continue with their current practice. The South African Government could also draw on the findings of this research to inform its future intervention strategies meant to improve the survival rates of these entities. This could be in the form of the creation of short courses meant to assist SMMEs to improve their inventory-management practices.
16
Fourie, Quinton. "The influence of inbound and outbound logistics on the competitiveness of the South African automobile industry." Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/d1020217.
Full textAbstract:
The South African automotive industry has been identified as an important influence on the economy of South Africa. In particular, it plays a role in job creation in a country with high unemployment rates. However, being linked to a global industry, its competitive position and future relevance have come into question on numerous occasions. After a period of isolation and protection, the local industry had to enter global competition. The competitive playing field had suddenly widened from companies competing locally amongst each other for local market share, to competing globally for international sales. In addition it was found that competition was not only limited to opposing brands but also existed within the subsidiaries of the same brand. The reason for this was the existence of overcapacity in the manufacturing facilities internationally. Coupled with this, most of the dominant vehicle manufacturers were creating more capacity in developing markets to support demand as well as to benefit from cheaper resources. There are of course many influencing factors on the competitive position of such an important industry. The value chain has been identified as a tool to analyse and compare the activities within rival businesses or industry role players. Two primary activities within the value chain are inbound logistics and outbound logistics. The objective of the research was to investigate the influence of inbound and outbound logistics on the competitiveness of the South African automotive industry. A literature review created the conceptual framework for the research. It was necessary to discuss the automotive industry in a global sense to understand the history and trends of the development within the industry. It was also necessary to understand the South African automotive industry within this context to identify its place and relevance in global terms. It was found that, although important to the local economy, the local industry was not a dominant force to be reckoned with and was in fact being over taken by many of its competitors. Part of this investigation was spent on the development of the local industry in a protected environment and what it meant for the growth of local content and exports. This was also important as the component manufacturers based in South Africa need critical mass to create an efficient platform to be globally competitive. It was found that historic development programmes did not do much to improve this aspect but there is optimism about the latest programme which promotes an increase in production volumes. The state of logistics in South Africa was critically analysed to understand the influence it has on the automotive industry. It was found that although the logistics infrastructure within South Africa is the best in Africa, it is behind the standards of its competitors. This is influencing the automotive industry as a result of inadequate rail infrastructure. The reason for this was that most of the freight which was being transported by road would be more efficiently transported by rail. The cost of logistics was also found to be high in South Africa and skills were also a concern to improve the current situation. A research questionnaire was created from the findings of the literature review. The questionnaire formed the primary research tool for this study. The sample was identified as respondents from vehicle assemblers and component manufacturers who would have sufficient knowledge of this topic. It was found that inbound and outbound logistics costs formed a relatively large component of total costs. The high levels of imported parts being used as well as export levels added to the logistics costs. This also caused uneconomical inventory levels as stock needed to be kept for longer periods before being replenished. The respondents were also aware of the fact that rail would improve the situation if the infrastructure was sufficient. The respondents seemed to be of the opinion that the skills of the employees responsible for logistics were not a major influencing factor and that logistics service providers were in addition, not creating an overwhelming cost improvement. The incentive programmes were also not seen to be doing much to address the influence of logistics on the automotive industry.
17
Emuze, Fidelis Abumere. "The impact of construction supply chain management on value on projects." Thesis, Nelson Mandela Metropolitan University, 2009. http://hdl.handle.net/10948/1209.
Full textAbstract:
Much research work has assessed the construction process and discovered that the process is ineffective and besieged with problems. Analysis of these problems has shown that a major part of them are related to the state and workings of the supply chains. Prior research justifies that waste and problems in construction supply chains are extensively present and persistent. This anomaly may be ascribed to the nature of the industry. Horizontal integration that is common place in the construction industry tends to fragment the supply chain, resulting in an unstable production environment occasioned by high unpredictability, much rework, low profits and eventual low level of value creation in the process. Therefore, an increased level of integration of interfaces and processes has been canvassed. The purpose of supply chain management is to achieve the expected increased level of integration of the whole supply chain. Supply chain management is a concept that has flourished in the manufacturing industry through Just in Time production and logistics. Supply chain management represents an autonomous managerial tool, though still largely dominated by logistics. Supply chain management has long been advocated as a means of improving the performance of supply chains in construction. This research study reports on an investigation into the impact of supply chain management on value creation in the South African construction industry. The research discovered that collaborative working is already in the industry and contractors consider supply chain management important for project success. Here construction supply chains were approached from the relationship view point. All issues are encouraged to be viewed and resolved in the supply chain from the relationship perspective.
18
Botha, Maria. "Tshwane logistics hub : an integration of freight transport infrastructure." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/2656.
Full textAbstract:
Thesis (MComm (Logistics))--Stellenbosch University, 2008.<br>One of the results of globalisation is that supply chains are getting longer, in both
time and distance. For example, the local bookstore around the corner now
competes with the bookstore in the USA. Logistics ties together geographically
distant sources and markets. The implications of this are that there is a greater need
for efficiency in specifically transportation and distribution networks. The integration
of transport infrastructure into a logistics hub is seen as an enabler of distribution on
a global basis.
A solution to overcome the above complications is the development of logistics hubs
as a means to simplify supply chain processes. Logistics hubs are generally defined
as integrated centres for transhipment, storage, collection and distribution of goods
(Jorgenson, 2007). Universally logistics hubs have intermodal or multi-modal
solutions to abridge transportation difficulties and creating seamless movement of
goods and in doing so optimising general operations. Freight shipments now have
the ability to be consolidated at a central point and distributed from that point to its
final destination. This creates added value for freight products. Customers now
receive products at the right time, at the right place and in the right quantity, but with
the benefit of paying less as a result of economies of scale created by the value
added at the logistics hub.
Logistics hubs are very well established internationally and many examples exist
where these have been successfully built and implemented. This does not suggest
that there is one specific recipe to success. Each region has its own demands which
need to be satisfied. There are however numerous common characteristics which
were identified during the course of the study. It is important for South Africa to
integrate existing transport infrastructure to optimise logistics in the country and in
doing so, ascertaining itself as a regional logistics hub.
19
Havenga, Jan Hendrik, and W. J. Pienaar. "The development and appliction of a freight transport flow model for South Africa." Thesis, Stellenbosch : University of Stellenbosch, 2007. http://hdl.handle.net/10019.1/16041.
Full textAbstract:
Thesis (PhD (Logistics))--University of Stellenbosch, 2007.<br>ENGLISH ABSTRACT: South Africa currently experiences the double jeopardy problem of catching
up to global economic competitiveness whilst at the same time feeling the
pressures of sustainability management spearheaded by a global agenda.
Global sustainability is defined as growth that is shared without depleting
natural resources or damaging the environment. Academic disciplines are
challenged to make a contribution and economics as such should contribute
by providing the lead and lag indicators for the planning and measurement of
scarce resources usuage. This integrative view includes economic subdisciplines,
such as logistics. This integrative view is an acknowledged part of the economics discipline,
except that the macro-economic context of some sub-disciplines, such as
logistics, often receives less attention during the course of academic activities.
The distribution of resources and outputs in the economy is a logistics
controlled cross-cutting factor, but suffers from a lack of macro-economic
perspective, and lead and lag orientated measurement. This state of the
affairs is a historic backlog of logistics and its specific position within
economics. During the primary economic era the world began to configure networks and
markets, which became more pronounced and settled with the dawn and
settling of the industrial era. Logistics then was a “given” and did not receive
much thought even as industrial, market economies developed. Transport
was regarded as an administered cost, i.e. inefficiencies in logistics systems
were evenly distributed between competitors, not giving any specific entity an
advantage. With the advent of global competition and the diminishing returns
on other cost saving measures, companies began to collaborate and integrate
logistics functions within value chains, but the administered part of transport
costs failed to receive the attention it required. In this way, global competitors
did begin to experience disadvantages on a national level as whole economies suffered from inefficiencies in logistics and specifically transport
systems.
20
Joubert, Christo. "Application of commodity management principles in the restructuring of the procurement function at Iscor Steel." Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/49849.
Full textAbstract:
Mini-study project (MBA)--University of Stellenbosch, 2004.<br>ENGLISH ABSTRACT: The traditional role of the procurement functions within large organizations has changed
significantly over the last couple of years. Moving away from a function purely directed at
rendering a supply of material service to the relevant plants, the procurement departments are
now a vital link in the chain to improve global competitiveness. In this changing role,
procurement is expected to work closely with the organization's internal operations, as well
as with suppliers to ensure that opportunities for gaining competitive advantages are fully
explored. The procurement manager and his team will have to focus on building links to
ensure that the organization's goals and objectives are met.
This paper serves to describe the changes made by Iscor Steel to ensure that its procurement
department is adequately equipped to manage these new challenges. The changing face of the
department, its organizational structure, the operational methodology and focus are
explained. The methodology of modem supply chain cost reduction initiatives undertaken by
Iscor and its suppliers is explained and the results thereof are presented. The paper highlights
the successes achieved by Iscor in transforming the traditional service orientated procurement
function into a world class, continuous business improvement orientated department.
The success revolves around changing the organizational structure in such a way as to equip
the procurement function with the commercial and technical expertise to focus on specific
commodities in such detail that maximum cost and efficiency advantages are realized.
As an example, the latter part of the paper gives a detailed explanation of one of the tools
used by the procurement department to minimize cost and maximize efficiency, and describes
in general the considerable success achieved by using these tools.<br>AFRIKAANSE OPSOMMING: Die tradisionele rol van die aankopefunksie binne groot organsisasies het geweldig verander
oor die laaste aantal jare. Dit het wegbeweeg van 'n funksie wat uitsluitlik gemik was op die
verskaffing van materiaal aan betrokke aanlegte. Die aankope departement speel vandag 'n
belangrike rol in die verbetering van 'n maatskappy se internasionale kompeteringsvermoê.
In hierdie veranderende rol word van die aankopefunksie verwag om baie nou met die interne
bedrywighede van die maatskappy, sowel as met die verskaffers saam te werk om te verseker
dat geleenthede vir die benutting van kompeterende voordele ten volle ontgin word. Die
aankopebestuurder en sy span moet fokus daarop om bande te bou wat kan verseker dat die
organisasie sy doelwitte bereik.
Hierdie studie ondersoek en illustreer die veranderinge wat deur Iscor Staal gemaak is om te
verseker dat die aankopefunksie toegerus is om hierdie nuwe uitdagings te hanteer en te
bestuur. Die veranderende funksie van die aankopedepartement, die organsisasiestruktuur,
die bestuursmetodologie en die nuwe fokus word beskryf in die studie. Die metodologie van
moderne kosteverminderings inisiatiewe binne die verskaffingsketting van Iscor en sy
verskaffers word verduidelik en die resultate daarvan weergegee. Hierdie studie reflekteer
die suksesse wat Iscor behaal het deur die verandering van die tradisionele diensgeorienteerde
aankopefunksie na 'n wêreldklas aaneenlopende besigheidsverbeterings georienteerde
funksie.
Die sukses wentel rondom die verandering van die organisasiestruktuur op so 'n wyse dat die
aankopefunksie toegerus is met kommersiële en tegniese kundigheid om te fokus op
spesifieke kommoditeite sodat maksimum koste en effektiwiteitsvoordele verwesenlik word.
'n Gedeelte van die studie gee 'n gedetaileerde verduideliking van een van die metodes wat
deur die aankopefunksie gebruik word om koste te verminder en effektiwiteit te verbeter en
beskryf in die algemeen die sukses wat behaal is deur hierdie metodes te gebruik.
21
Steyn, H. J. "Advanced analytics strategy formulation." Thesis, Stellenbosch : Stellenbosch University, 2014. http://hdl.handle.net/10019.1/96091.
Full textAbstract:
Thesis (MCom)--Stellenbosch University, 2014.<br>ENGLISH ABSTRACT: Despite the high potential impact of advanced analytics on the performance of businesses around
the world, its uptake and application in an integrated and strategically aligned manner has been
limited. This problem is more pronounced with specific reference to optimization. Optimization
methods lag behind other analytical methods such as data visualization and predictive models
in terms of their level of adoption in organizations.
This research suggests that part of the problem of limited application and integration lies in an
overall inability of companies to develop and implement an effective advanced analytics strategy.
The primary objective of this research is therefore to establish an approach for the development
of an advanced analytics strategy for a company. Due to the absence of well described examples
or published research on the subject it was necessary to generate insight and knowledge using
a research approach that allowed for the development, testing, and improvement of a strategy
over multiple cycles. Such a research approach presented itself in the form of action research.
An initial advanced analytics strategy was developed for one of the subsidiary companies in
a group of companies. The subsidiary company specializes in the importation, distribution,
and marketing of industrial fasteners and has branches throughout South Africa. The strategy
document was presented to the senior decision makers in the holding company for evaluation.
The feedback from the evaluation was used to formulate changes to the initial strategy aimed at
improving its alignment with the decision makers’ thinking on advanced analytics and increasing
the probability of its implementation. The suggested changes from the first research cycle
were used to define the second cycle strategy framework. The second cycle strategy framework
included a strategy development process that consisted of three main steps:
• Establishing business focus and relevance which included an assessment of the value creating
potential of the business, identifying and prioritizing of value creating opportunities,
and an assessment of key underlying decision processes,
• Developing business relevant concept applications which included determining their potential
value impact and creating a ranked pipeline of decision optimization applications.
• Selecting concept applications and moving them into production. The strategy development process was informed by a number of different models, methods and
frameworks. The most important model was a detailed valuation model of the company. The
valuation model proved to be invaluable in identifying those aspects of the business where an
improvement will result in the highest potential increase in shareholder value.
The second cycle strategy framework will be used to develop an improved version of the advanced
analytics strategy for the researched company. Moreover, the generic nature of the
framework will allow for it to be used in the development of advanced analytics strategies for
other companies.<br>AFRIKAANSE OPSOMMING: Ten spyte van die potensieel omvangryke impak van gevorderde analitiese tegnieke op die
prestasie van besighede wˆereldwyd, is die toepassing en strategiese integrasie daarvan beperk.
Hierdie probleem is nog meer sigbaar wanneer die aanwending van optimeringsmetodes oorweeg
word. Die mate waarin optimeringsmetodes deur besighede aangewend word, is heelwat laer as
ander analitiese metodes soos data visualisering en vooruitskattingsmodelle.
Hierdie navorsing plaas ’n groot gedeelte van die probleem voor die deur van besighede se onvermo
¨e om effektiewe gevorderde analitiese strategie¨e te ontwikkel en te implementeer. Die
primˆere doel van die navorsing is gevolglik om ’n benadering tot die ontwikkeling van ’n analitiese
strategie vir ’n maatskappy voor te stel. In die lig van die afwesigheid van gepubliseerde
voorbeelde of soortgelyke navorsing op hierdie onderwerp moes insig en kennis gevolglik bekom
word deur die aanwending van ’n navorsingsbenadering wat die navorser in staat gestel het om
’n voorgestelde strategie te ontwikkel, te toets en te verbeter oor verskeie navorsingsiklusse. Die
navorsingsbenadering wat gebruik is staan bekend as aksienavorsing.
Die eerste gevorderde analitiese strategie is onwikkel vir een van die filiaalmaatskappye in ’n
maatskappygroep. Die filiaalmaatskappy spesialiseer in die invoer, verspreiding, en bemarking
van industri¨ele hegstukke en het takke regoor Suid Afrika. Die strategie dokument is voorgelˆe aan
die senior besluitnemers van die houermaatskappy vir oorweging. Op grond van hul terugvoer is
veranderings aan die strategie aangebring ten einde hul benadering tot gevorderde analitiese tegnieke
te akkommodeer en om die waarskynlikheid van implementering daarvan te verhoog. Die
voorgestelde veranderings is gebruik om ’n strategiese raamwerk vir die tweede navorsingsiklus
te definieer. Hierdie raamwerk sluit ’n strategiese ontwikkelingsproses in wat bestaan uit drie
hoofstappe:
• Vestiging van besigheidsfokus en relevansie wat insluit ’n oorweging van die waardeskeppingsvermo
¨e van die maatskappy, identifisering en prioritisering van waardeskeppingsgeleenthede
en die oorweging van die onderliggende besluitnemingsprosesse,
• Ontwikkeling van besigheidsrelevante konsep oplossings wat insluit die bepaling van die
potensi¨ele waarde impak en die skepping van ’n ranglys van besluitoptimeringsoplossings,
en
• Die verskuiwing van geselekteerde oplossings na ’n produksie omgewing. Die strategiese ontwikkelingsproses maak gebruik van verskeie modelle, metodes en raamwerke.
Die belangrikste model was ’n gedetaileerde waardasiemodel van die maatskappy. Die waardasiemodel
was instrumenteel in die idenfikasie van die aspekte van die maatskappy waar ’n
verbetering die grootste bydrae kan maak tot die skepping van aandeelhouerswaarde.
Die tweede siklus strategiese raamwerk sal aangewend word om ’n verbeterde analitiese strategie
vir die nagevorsde maatskappy te ontwikkel. Die generiese aard van die raamwerk sal ’n gebruiker
daarvan in staat stel om ’n gevorderde analitiese strategie vir ander maatskappye te ontwikkel.
22
Kulondi, Muela Arthur Claude. "Effects of outsourcing on the logistics performance of selected small and medium manufacturing enterprises in Cape Town, South Africa." Thesis, Cape Peninsula University of Technology, 2018. http://hdl.handle.net/20.500.11838/2786.
Full textAbstract:
Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2018.<br>South Africa for more than three decades has been described as the economic capital of Africa because of its level of industrialization, production, interactions and business transactions with other companies locally, nationally, regionally and globally. This situation goes hand in hand with the continual emergence in South Africa of business organizations, notably major international groups or their subsidiaries, other foreign or national large corporations, as well as small and medium enterprises (SMEs). The SME sector has significantly emerged in industries such as retail and manufacturing that produce a wide variety of consumer goods and related services. They produce services and goods that are destined for both local and international consumption. Similarly, they are also sourcing goods and services from local or international suppliers. Consequently, SMEs are involved in a complex supply chain management challenges and are exposed to the chain’s intense logistics activities. The main objective of this study was to determine how outsourcing can improve effectively the logistics performance of wine producing SMEs in the manufacturing sector. The findings from the interviews conducted with 16 personnel responsible for logistics performance from selected small and medium wine producers in Constantia, Stellenbosch, and Paarl, offer support for the assumption that outsourcing is a key to logistics performance in SMEs. The general outcome of the study suggests that logistics performance of SMEs is dependent on their ability to manage outsourcing of logistics services. Thus, knowing beforehand the “what for” of outsourcing is very important determinant for driving logistics performance, especially defining, assessing and measuring the performance objectives the SMEs expect from outsourcing and choosing logistics partners that can meet these objectives.
23
Funke, Thomas Bernhard. "From farm to retail : costs and margins of selected food industries in South Africa." Pretoria : [s.n.], 2007. http://upetd.up.ac.za/thesis/available/etd-09162008-172432.
Full text
24
Carter, Bruce. "A commodity management process for the South African Navy." Thesis, Cape Peninsula University of Technology, 2005. http://hdl.handle.net/20.500.11838/2053.
Full textAbstract:
Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2005.<br>Transformation brought many changes to the South African Navy (SAN). The
"old way" of provisioning, which involved spending enormous amounts of
money on maintaining high stock levels and running supply processes
through an overly large staff component, is over. The new Navy will have to
survive with fewer funds and a reduced staff. This changed circumstance calls
for a more efficient and effective provisioning process.
The current provisioning process handed down from pre-transformation days
is outdated and totally obsolete. The result is that Commodity Managers
(CMs) do not have an adequate process for the planning, decision-making
and control functions of their supply support activities. This absence of an
updated, clearly defined provisioning process is causing poor end-user
service delivery. This research project starts with a literature survey (Chapter 2) in which
published practices are reviewed to substantiate the need for and importance
of a process that includes planning, decision-making and control. This
research concentrates on government and military practices and investigates
processes that support operational planning and sustainability levels. It also
includes the principles of logistics and articles on lessons learnt by other
military organisations.
The second step involves interviews with provisioning managers of similar
organisations to the SAN (Chapter 3). The result of these interviews identifies
new and interesting concepts that may assist in achieving a more effective
provisioning system within the SAN.
A statistical investigation (Chapter 4) involving provisioning data provides
insight into the bottlenecks and highlights the need for a provisioning-package
process-smoothing capability. Interviews with SAN members (Chapter 5) provides insight into the input
interface challenges and identifies the need for a tracking system that gives a
real-time indication of requirement progress.
The findings of this research provides recommendations (Chapter 6) at
national strategic, military strategic, operational and tactical levels regarding
the planning, decision-rnaking and control functions that will lead to the
establishment of a valid provisioning process for the Commodity Management
subsection of the SAN. This will ensure that a standard process is followed
enabling the effective provisioning of SAN end users using fewer funds and
with a reduced staff.
25
Njokweni, Thobela. "Increasing competitiveness through the enhancement of logistics processes in the South African automotive industry." Thesis, Port Elizabeth Technikon, 2005. http://hdl.handle.net/10948/418.
Full textAbstract:
Logistics has become one of the automotive industry's most crucial sub-sectors. Previously, logistics had to step aside to make way for production considerations. Today it is regarded as being every bit as crucial as production in the global village. Advancement of logistics in South Africa is crucial because original equipment manufacturers are producing to developed world standards but are having to cope with low developing world logistics standards. The logistics processes that need to be enhanced in order for the South African automotive industry to be more competitive were investigated. To examine the main problem, three sub-problems were identified. The first sub-problem that has been identified dealt with logistics processes that will enhance the competitive advantage of the South African automotive industry. The second sub-problems looked at key logistics opportunities and threats to the environment in which South African motor manufactures trade. They were investigated by assessing the nature of the South African motor manufacturing industry. Finally, the third sub-problem investigated conclusions that can be arrived at concerning the appropriateness and strategic value of the analysis.
26
Emuze, Fidelis Abumere. "Performance improvement in South African construction." Thesis, Nelson Mandela Metropolitan University, 2011. http://hdl.handle.net/10948/1642.
Full textAbstract:
In general, dreams are conceived, ideas are conceptualised, and initiatives are embarked upon in order to alter the state of realities. Dreams change realities; when mechanisms are put in place to realise them, dreams succeed. However, anecdotal evidence as well as empirical findings has continued to reiterate the difficulties associated with realising dreams related to construction projects. Extending the „dream‟ analogy to the South African construction industry context therefore paints an uninspiring picture. Dreams associated with construction do not have a 100% chance of becoming realities as evident in reported poor project performance in the industry. Shattered dreams in the form of poor performing projects, poorly implemented construction processes, or worst, projects delivered at the expense of unexpected cost to the client as a direct result of poor H&S or time overruns, negate the intent of dreams. This thesis is primarily concerned with project performance related bottlenecks in South African construction. After an extensive review of related literature that entails the analysis of publications related to non-value adding activities (NVAAs), supply chain management (SCM), and system dynamics (SD) in the construction project management realm, an exhaustive mixed-mode quantitative survey was conducted among key participants in the South African infrastructure sector. Public sector clients, consulting engineers and contractors that were involved in civil engineering projects were surveyed repeatedly with approximately five survey instruments at convenient intervals. Results arising from the study, inter-alia, indicate that: an appreciable amount of NVAAs occur in South African construction; these NVAAs become further compounded when propagated into other value adding activities (VAAs) in the construction process; the identified NVAAs equally perpetrate the menace associated with poor performance to the detriment of the achievement of cost, H&S, quality, and time project targets, and the root cause of these NVAAs that often contribute to poor performance is not far from the much reported „shortage of skills‟ in South Africa. Notable contributions to the body of knowledge include SD models are extendable regardless of the source of their empirical data as evident in the qualitative models proposed in this study; within the SD domain, it is advisable to consider the „competence‟ of individuals assigned to tasks especially in a developing country as this study revealed that human resources issues predominate among the sources of NVAAs that eventuate in a range of poor project performance; the NVAAs that occur, and their causes on projects are perceived to be due to lapses and / or inadequacies that involved the entire construction supply chain; there is no single construction process / task that is immune from being affected by NVAAs; and within the South African, and by implication construction context generally iii in developing countries, the adequacy of required knowledge among project stakeholders is the most crucial determinant of project performance. As opposed to what is obtainable in developed countries, the construction industry in developing countries, particularly in South Africa, should take advantage of knowledge management (KM) techniques such as brainstorming, communities of practices, and face-to-face interactions. These techniques can be driven through appropriate mentorship programmes, industry focused built environment education, and other human resources driven avenues that do not necessarily require substantial investment in technologies, so that to a large extent organisations in the industry can prioritise KM, and thereafter, continually engage in it for future performance improvement. Using inferential statistical methods for hypotheses testing, and SD concepts for creating qualitative models led to a range of recommendations which, inter-alia, propose that halting the tide of NVAAs and poor performance requires the management of both tacit and explicit knowledge gained in construction; and most importantly, it requires the assurance that „competence‟ is the overriding criteria for selecting project partners, and also, for assigning either design or construction related activities to responsible parties involved in project realisation in South Africa. In effect, in order to engender a culture of continuous improvement in South African construction, other considerations should be subservient to „competence‟ in the construction supply chain. Competence must be located among everyone involved in project realisation, that is, enhancing the competence of all involved in project realisation is as good as ensuring performance improvement, which in turn, equates to the acceleration of project delivery in South Africa.
27
Rantseli, Palesa. "The role of preferential procurement in promoting historically disadvantaged SMMEs : evidence from Ekurhuleni Municipality." Thesis, Stellenbosch : Stellenbosch University, 2011. http://hdl.handle.net/10019.1/18212.
Full textAbstract:
Thesis (MDF)--Stellenbosch University, 2011.<br>Small, medium and micro enterprises (SMMEs) play an important role in the economic growth and
development of any economy. They contribute to the goals of growth, equity, job creation and
poverty reduction in different ways. Given the importance of the SMME sector, governments
throughout the world including the South African government, have focused their attention on the
development of this sector to promote economic growth, income distribution and employment
opportunities.
Most SMMEs in South Africa fail due to a variety of reasons, including a lack of access to markets,
which is one of the critical factors for the survival and growth of SMMEs. The government of South
Africa has introduced the Preferential Procurement Policy Framework Act (Act 5 of 2000) to
address the challenge of market access for SMMEs. The Act is aimed at utilising the purchasing
power of government as an instrument of SMME development. SMMEs, especially those owned by
historically disadvantaged individuals, are afforded an opportunity to access markets they would
otherwise find difficult to penetrate.
Given the importance of access to markets to SMMES, the study seeks to analyse the role of
preferential procurement in Local Government with specific reference to Ekurhuleni Metropolitan
Municipality (EMM), as an instrument of promoting the development of historically disadvantaged
SMMEs in South Africa.
28
Havenga, Jan H. "The development and application of a freight transport flow model for South Africa." Thesis, Stellenbosch : University of Stellenbosch, 2007. http://hdl.handle.net/10019.1/1175.
Full textAbstract:
Thesis (DPhil (Logistics))--University of Stellenbosch, 2007.<br>South Africa currently experiences the double jeopardy problem of catching up to global economic competitiveness whilst at the same time feeling the pressures of sustainability management spearheaded by a global agenda. Global sustainability is defined as growth that is shared without depleting natural resources or damaging the environment. Academic disciplines are challenged to make a contribution and economics as such should contribute by providing the lead and lag indicators for the planning and measurement of scarce resources usuage. This integrative view includes economic sub-disciplines, such as logistics.
This integrative view is an acknowledged part of the economics discipline, except that the macro-economic context of some sub-disciplines, such as logistics, often receives less attention during the course of academic activities. The distribution of resources and outputs in the economy is a logistics controlled cross-cutting factor, but suffers from a lack of macro-economic perspective, and lead and lag orientated measurement. This state of the affairs is a historic backlog of logistics and its specific position within economics.
During the primary economic era the world began to configure networks and markets, which became more pronounced and settled with the dawn and settling of the industrial era. Logistics then was a “given” and did not receive much thought even as industrial, market economies developed. Transport was regarded as an administered cost, i.e. inefficiencies in logistics systems were evenly distributed between competitors, not giving any specific entity an advantage. With the advent of global competition and the diminishing returns on other cost saving measures, companies began to collaborate and integrate logistics functions within value chains, but the administered part of transport costs failed to receive the attention it required. In this way, global competitors did begin to experience disadvantages on a national level as whole economies suffered from inefficiencies in logistics and specifically transport systems.
29
Makapela, Nobuntu Unathi B. "A critical evaluation of the preferential procurement strategy and enterprise development strategy of a major motor manufacturer in the Eastern Cape." Thesis, Rhodes University, 2005. http://hdl.handle.net/10962/d1007274.
Full textAbstract:
This research is born out of recognition of the challenges Black Economic Empowerment (BEE) in the private sector faces in South Africa, with preferential procurement being one of the components of South Africa's Broad Based Black Economic Empowerment Strategy. Over the past years, South Africa has witnessed the birth of a new economy, one that allows for investment in its people, makes provision for sustainable growth through skills transfer and development, and ensures economic empowerment. The focus of this research is the Preferential Procurement strategy implemented at DaimlerChrysler South Africa (DCSA) as part of its overall Black Economic Empowerment strategy, the perceptions and expectations of how the current BEE preferential procurement strategy should work versus the perceived performance of how it is working. An official definition of Black Economic Empowerment is presented in the study, followed by barriers to growth of BEE suppliers. The aim of defining Black Economic Empowerment is to provide a good reference point against which an organization like DaimlerChrysler can assess the implementation of its preferential procurement programmes. Having discussed the above, there will be a reflection on government scorecard and a brief discussion of the two charters namely, mining and financial services charter. The study also presents the following requirements for a successful BEE corporate strategy: Strategic intent; External Balanced Scorecard; Financial Assistance; Skills development; Communication. A research methodology for conducting this study and data analysis is presented, followed by limitations of the study and recommendations for further research. It is expected that the knowledge gained from this study will help to I. Demonstrate the need to change perceptions and behaviour regarding Black Economic Empowerment. 2. Assist procurement officials to include BEE objectives into their procurement strategy. 3. Identify policy implications and assist in improving DCSA's Black Economic Empowerment Procurement strategy.
30
Mussmann, Charl. "Supply chain finance : improving the efficiency of the table grape industry : a case study." Thesis, Stellenbosch : Stellenbosch University, 2015. http://hdl.handle.net/10019.1/97061.
Full textAbstract:
Thesis (MCom)--Stellenbosch University, 2015.<br>ENGLISH ABSTRACT: “Within the context of the current market conditions, SCF may be one of the most attractive tools for
companies to diversify funding basis, enrich and solidify their relationships with suppliers and their
core banks.” – Michiel Steeman (Executive Director – Supply Chain Finance Community). (ING Group,
2013b).
Insufficient cash flow is one of the major reasons for business failure in the current business
environment. The spotlight is on collaboration between supply chain management and finance to
release tied up cash in supply chains. Supply Chain Finance is a financial tool to help improve cash
flow and optimise working capital to operate more efficiently. South Africa is one of the leading fruit
exporters in the world with complex supply chains and even more complex financial arrangements.
The need for Supply Chain Finance is aggravated by the long distances to overseas markets, and thus
the long delay in payments after goods have been shipped. Supply Chain Finance is beneficial to the
supplier, buyer and the financial service provider, creating a win-win-win situation. During this
research the table grape export supply chain of Denau Farming is investigated to develop an
explorative case study to implement Supply Chain Finance into their business model.
During the research the problem of late payment received by buyers is explored by means of
interviews and existing literature. A Concept Model is developed by adapting the Supply Chain
Operations Reference Model (SCOR®) and the Management for Supply Chains (M4SC™) framework
to identify the supply chain strategy during the current as-is physical and financial flow and to
identify the gap in the supply chain. Two Supply Chain Finance solutions are identified based on
Denau Farming’s financial needs in order to develop the to-be physical and financial supply chains
and the resource changes required to facilitate the respective implementation. The final result
determines how the proposed Supply Chain Finance solutions affect the expected cash-to-cash cycle
time and the expected Economic Value Added (EVA®) in the case study.<br>AFRIKAANSE OPSOMMING: “Within the context of the current market conditions, SCF may be one of the most attractive tools for
companies to diversify funding basis, enrich and solidify their relationships with suppliers and their
core banks.” – Michiel Steeman (Executive Director – Supply Chain Finance Community). (ING Group,
2013b).
Onvoldoende kontantvloei is een van die vernaamste redes waarom besighede in die huidige sakeomgewing
misluk. Die kollig val op samewerking tussen voorsieningskettingbestuur en finansiering
om kontant wat vasgevang is in voorsieningskettings te kan vrystel. Voorsieningsketting-finansiering
is ‘n finansiële instrument wat kan help om kontantvloei verbeter en bedryfskapitaal te optimeer om
meer doeltreffend te bedryf. Suid Afrika is een van die voorste vrugte-uitvoerders in die wêreld met
komplekse voorsieningskettings en nog meer komplekse finansiële reëlings. Die behoefte vir
voorsieningskettingbestuur-finansiering word vererger deur die lang afstande na oorsese markte, en
dus die lang vertraging vir betaling nadat goedere reeds verskeep is. Voorsieningsketting-finansiering
is voordelig vir die verskaffer, koper, en die finansiële diensverskaffer deur die skep van ‘n wen-wenwen
situasie. As deel van hierdie navorsing is die tafeldruif-uitvoer voorsieningsketting van Denau
Boerdery ondersoek as deel van die ontwikkeling van ‘n verkennende gevallestudie om sodoende
voorsieningsketting-finansiering in hul sake-model te implementeer.
Tydens die navorsing is die problem van laat betaling ontvang vanaf kopers in oorsese markte verder
ondersoek deur middel van onderhoude en bestaande literatuur. ‘n Konsep model is ontwikkel deur
die toepassing en aanpassing van die Supply Chain Operations Reference Model (SCOR®) en die
Management for Supply Chains (M4SC™) raamwerk beginnende met die identifisering van ‘n
voorsieningskettingstrategie tydens die huidige fisiese en finansiële vloei en die begin van ‘n
gapings-identifisering vir die voorsieningsketting. Twee voorsieningsketting-finansiering oplossings is
geidentifiseer gebaseer op Denau Boerdery se finansiële behoeftes en die ontwikkeling van ‘n
verwagte toekomstige fisiese en finansiële voorsieningsketting asook die hulpbronveranderinge
benodig wat die onderskeie implementerings kan help fasiliteer. Die finale navorsingsresultate
bepaal tot watter mate die voorgestelde voorsieningsketting-finansiering oplossings die verwagte
kontant-tot-kontant siklustyd asook die verwagte Ekonomiese Waarde Toevoeging (EVA®) in die
gevallestudie beïnvloed.
31
Piderit, Roxanne. "A model for enhancing trust in South African automotive supply chains through information technology." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1011851.
Full textAbstract:
The South African automotive industry is recognised as an important sector for the economy and has thus been prioritised by the South African government. The success of the automotive manufacturers depends on the efficiency and effectiveness of their supply chain. Due to the large number of suppliers involved in these supply chains, enhancing trust in the inter-organisational relationships can ensure the competitiveness of the supply chain. Additionally, insufficient trust can disrupt information sharing between supply chain partners which further impacts on supply chain operations and hence supply chain competitiveness. Thus, both insufficient trust and insufficient information sharing are viewed as contributing factors to the inefficiency and ineffectiveness of a supply chain’s operations. The use of Information Technology to facilitate inter-organisational relationships, in particular in terms of improving information sharing, is an important consideration in this research project. As in the Prisoner’s Dilemma, when supply chain members share information freely, trust levels are increased, hence supply chain effectiveness and efficiency is achieved and therefore the competitiveness of the supply chain is optimised. This study addresses the problem of enhancing trust in automotive supply chains using Information Technology. Previous studies have recognised the importance of trust and information sharing in supply chain relationships. These previous studies have also considered the effect of trust on information sharing, or the effect of information sharing on trust in a single direction. Thus, to address this research problem, a cyclical relationship between trust and information sharing is proposed. In this respect, Information Technology should be used to nurture this cyclical relationship between trust and information sharing. A model for the enhancement of trust in automotive supply chains through Information Technology is proposed to achieve the objectives of this research project. This model includes risk perception; information sharing as a means of enhancing trust; a trust area that consists of both supply chain partner trustworthiness and system trust; the resultant trusting behaviour; and the resultant improved information sharing. As this study is concerned with the use of IT to enhance trust, the inclusion of system trust as a component of the model is a significant contribution of this study which is complementary to the proposed cyclical relationship between trust and information sharing.
32
Aplom, Busisiwe. "Perceptions in the implementation of supply chain management processes : the case of the Department of Local Government and Traditional Affairs in the Eastern Cape." Thesis, Nelson Mandela Metropolitan University, 2014. http://hdl.handle.net/10948/d1020781.
Full textAbstract:
When the African National Congress (ANC) took office in 1994 it introduced various policies that would govern budgetary and financial reforms in South Africa. The main objective was to modernize the management of the public sector. Even though government Departments have started implementing the Supply Chain Management strategies, there are still some challenges and deficiencies that hinder appropriate implementation. The key research objectives of the study is to investigate and evaluate the implementation of Supply Chain Management in service delivery with specific focus in procurement processes of goods and services in the Eastern Cape Department of Local Government and Traditional Affairs This study has demonstrated perceptions in the implementation of Supply Chain Management (SCM) within the Department of Local Government and Traditional Affairs in the Eastern Cape Province, South Africa. The overwhelming majority of participants have shown dissatisfaction with the implementation of SCM. Service providers argue that there is no opportunity for them to develop as Small, Micro and Medium Enterprises (SMMEs) and only those service providers who are fully developed benefit from SCM. The study intends to establish and highlight the challenges that the Eastern Cape Department of Local Government and Traditional Affairs is presently faced with in regard to implementation procurement processes among staff members, managers and service providers This study is mainly qualitative but also exposes the reader to the quantitative research method
33
Visser, Riaan. "Operational-cost optimisation and cost management in the sourcing and supply chain : a conceptual framework for a medium-sized service company without a central procurement function." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/997.
Full textAbstract:
Thesis (MBA (Business Management))--Stellenbosch University, 2009.<br>ENGLISH ABSTRACT: A typical medium-sized service company in South Africa faces definite challenges and misses
opportunities in optimising and managing its operational expenses in its sourcing and supply
chain. Medium-sized companies generally do not have the benefit of sophisticated in-house
procurement divisions and extensive buying power but they still have to optimise their
expenses in order to ensure maximum profitability and business longevity.
The study addresses these challenges and opportunities by developing and proposing a
framework for a typical medium-sized service company that does not have a central
procurement function related to the cost optimisation and management of the identified
sourcing and supply-chain elements.
The research process entails the development of a conceptual framework developed from
literature analysis and a representational practical environment as well as the testing,
reviewing and validating of the test implementation of the framework. The results flowing
from the testing and implementation of the framework are excluded from the research project.
The results are displayed in the form of a summary of specific relevant information around
each framework element as well as a conceptual framework. Recommendations are made in
relation to the implementation and practical adaptation of the framework.
It is concluded that a medium-sized service company can successfully optimise and manage
its costs in the sourcing and supply-chain elements in the absence of a central procurement
function. This requires the effective implementation of the developed framework, which was
adapted from sophisticated larger companies. Implementation and the measurement process
need to be driven or, preferably, conducted by the medium-sized company owner or
management. Buy-in of the framework and the processes around it needs to be obtained from
employees, suppliers and other stakeholders.<br>AFRIKAANSE OPSOMMING: ’n Tipiese mediumgrootte diensverskaffingsonderneming in Suid-Afrika staar spesifieke
uitdagings in die gesig en ontbeer geleenthede met betrekking tot die optimalisering en
bestuur van die bedryfsuitgawes in sy aankoop- en verskaffingsketting. Mediumgrootte
ondernemings beskik in die algemeen nie oor die voordeel van ’n gesofistikeerde interne
aankoopafdeling en groot aankoopkrag nie, maar hierdie ondernemings moet nog steeds hulle
koste-uitgawes optimaliseer in die nastreef van maksimale wins en besigheidsukses.
Die navorsingstudie neem hierdie uitdagings en geleenthede onder die loep deur die
ontwikkeling en aanbeveling van ’n raamwerk vir ’n tipiese mediumgrootte
diensverskaffingsonderneming wat nie oor ’n sentrale interne aankoopafdeling beskik nie. Die
raamwerk is gebaseer op koste-optimalisering en -bestuur van die geïdentifiseerde aankoop- en verskaffingskettingelemente.
Die navorsingsproses behels die ontwikkeling van ’n konseptuele raamwerk deur
literatuuranalise en ’n verteenwoordigende praktiese omgewing, sowel as die toetsing,
hersiening en geldigverklaring van die raamwerk tydens die toets-implementering daarvan in
die praktiese omgewing. Die resultate van die toets en implementering van die raamwerk
vorm nie deel van hierdie studie nie.
Die navorsingsresultate word ten toon gestel in die vorm van ’n opsomming van die relevante
raamwerkelemente sowel as ’n ontwikkelde raamwerk. Aanbevelings ten opsigte van die
implementering en praktiese aanpassing van die raamwerk word dan gemaak.
Die gevolgtrekking word gemaak dat ’n mediumgrootte diensverskaffingsonderneming wel in
die afwesigheid van ’n sentrale interne aankoopafdeling sy kostes in die aankoop- en
verskaffingsketting suksesvol kan optimaliseer en bestuur. Dit kan gedoen word deur die
doeltreffende implementering en aanwending van die ontwikkelde raamwerk wat vanaf groter
ondernemings aangepas is. Die raamwerk se implementering- en metingsproses moet deur die
eienaar of bestuur van die mediumgrootte onderneming gelei, of verkieslik uitgevoer, word.
Die werknemers, verskaffers en ander belanghebbendes se ondersteuning vir die raamwerk en
gepaardgaande prosesse is baie belangrik vir die implementering en sukses van die raamwerk.
34
Visser, Daniel Pieter. "Structuring of breeding objectives in the pork supply chain in South Africa." Thesis, Pretoria : [s.n.], 2004. http://upetd.up.ac.za/thesis/available/etd-01142005-093429.
Full text
35
Koegelenberg, P. D. "A conceptual model to limit risk of raw material procurement in the South African wine industry." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/3149.
Full textAbstract:
Thesis (MBA (Business Management))--Stellenbosch University, 2008.<br>ENGLISH ABSTRACT: In the highly competitive international wine markets, effective procurement of raw material could prove the difference between success or failure for a wine company. Therefore the researcher embarked on this study to create a model that will assist procurement decision makers in the South African wine industry in the strategic procurement of raw material. In order to create a model for procurement of raw material in the South African wine industry, qualitative research was conducted that included a study of literature, available material, views from experts as well as a content analysis from sample interviews. Procurement officials need to ensure that marketing forecasts are aligned with contracted procurement volumes. Cost, quality and availability should be tightly managed to minimise losses due to unallocated inventory or lack of raw material with sufficient quality or quantity to serve a marketing need. Suppliers should be prioritised in terms of strategic importance and procurement decision-makers should be crystal clear on which strategy to pursue with each quality segment and supplier in order to obtain the right quantity at the desired quantity and most economical price. Procurement decision makers need to evaluate the procurement and market environment for opportunities and threats that might impact on their ability to procure raw material from their supply base, and put measures in place to take control of possible effects of those uncertainties. This includes differentiating between grape procurement and wine procurement to leverage the advantages from both. Procurement officials must establish an action plan to limit the risk of cost, availability and quality by engaging and investing in trusting, loyal relationships with proficient suppliers with capacity. The procurement function should operate in a professional manner, building a track record of pro-active procurement and focus on loyal supplier relationships.<br>AFRIKAANSE OPSOMMING: In die hoogs kompeterende internasionale wynmarkte kan effektiewe aankope van rou-materiaal die verskil beteken tussen sukses of mislukking vir 'n wynmaatskappy. Daarom het die navorser begin met hierdie studie om 'n model te skep wat besluitnemers van aankope kan bystaan met die strategiese aankoop van roumateriaal in die Suid-Afrikaanse wynbedryf. Om 'n model te skep vir die aankoop van roumateriaal in die Suid-Afrikaanse wynbedryf is kwalitatiewe navorsing gedoen, wat 'n literatuurstudie insluit, sowel as 'n studie van beskikbare materiaal, sienings van kenners en 'n inhoudsanalise van steekproefonderhoude. Aankoopsbeamptes moet verseker dat bemarkingsvooruitskattings en gekontrakteerde aankoopvolumes ooreenstem. Koste, kwaliteit en beskikbaarheid moet streng bestuur word om verliese te beperk wat kan ontstaan deur ongeallokeerde voorraad of 'n tekort aan roumateriaal met genoegsame kwaliteit of hoeveelheid om 'n bemarkingsbehoefte te bevredig. Verskaffers moet prioritiseer word in terme van strategiese belangrikheid en aankoop-besluitnemers moet kristalhelder dink oor watter strategie om te volg met elke kwaliteitssegment en verskaffer, sodat die regte hoeveelheid en volume teen die mees ekonomiese prys aangekoop word. Aankoopbesluitnemers moet die aankoop- en markomgewing evalueer vir geleenthede en bedreigings wat 'n invloed kan hê op hul vermoë om roumateriaal van hul verskaffingskorps aan te koop, en moet maatreëls in plek stel om beheer te neem oor die moontlike effek van daardie onsekerhede. Maatreëls sluit in die differensiasie tussen druifaankope en wynaankope om die voordele van elk maksimaal te benut. Aankoopsbeamptes moet 'n aksieplan vestig om die risiko van koste, beskikbaarheid en kwaliteit te beperk deur in verbintenisse te belê met lojale vertrouensverhoudings met vaardige verkaffers met kapasiteit. Die aankoopsfunksie moet op 'n professionele manier optree, om 'n beeld van pro-aktiewe aankope te bou en 'n fokus op lojale verskafferverhoudings te vestig.
36
Brink, Michal. "Development of a method to forecast future systems in the forest engineering value chain." Thesis, Stellenbosch : Stellenbosch University, 2001. http://hdl.handle.net/10019.1/52188.
Full textAbstract:
Dissertation (PhD (For))--University of Stellenbosch, 2001.<br>ENGLISH ABSTRACT: The objective of this study is to develop a new method which can be used to forecast
the Forest Engineering value chain. The method is then applied in the South African
context in order to validate the use thereof. Finally, the South African results are
used to propose strategies, which the industry should pursue in the future.
To forecast the future an understanding of the past is required. To this end, the
historical development of Forest Engineering is discussed, both globally and in South
Africa. The current status quo in Forest Engineering in South Africa was determined
through a national survey of plantations larger than 200 ha. The results are reflected
in Chapter 2. Because of the importance of globalisation and technology, Chapter 3
gives a literature review of relevance of technology in today's business world,
including various forecasting techniques that are relevant to the study. These
techniques are a combination of traditional forecasting methods, technology
forecasting methods and strategic planning methods. Various approaches to
financial analysis have also been discussed, in order to determine the soundest
method of comparing various forest engineering systems with each other. This
includes an overview of traditional machine cost calculations.
The core of the study lies in the combination of these methodologies into a useful
method, which is particularly suited to forecasting the Forest Engineering value
chain. Such a method is developed in Chapter 4, based on the literature review of
forecasting methodologies.
The method is then validated in Chapter 5, through the application thereof in the
South African forestry industry. Global trends are established with the use of a
Delphi study. This technique uses a panel of experts who give their views on future
developments on a multiple round basis. The study then evaluates 14 Forest
Engineering systems for pine sawtimber, pine pulpwood and Eucalyptus pulpwood,
based on various scenarios of the future. The scenario matrix is based on the future
cost of labour vs. the future cost of machinery.
Finally, a strategy is proposed on how the South African forestry industry should
prepare itself for the future.<br>AFRIKAANSE OPSOMMING: Die doelwit van die studie is om 'n nuwe metode te ontwikkel waarmee 'n
vooruitskatting van die Bosingenieurswese waardeketting gemaak kan word. Die
metode word dan in die Suid-Afrikaanse konteks toegepas om die geldigheid
daarvan te beproef. Die Suid-Afrikaanse resultate word voorts gebruik om 'n
nasionale Bosingenieurswese strategie voor te stel vir die bedryf.
Dit is nodig om die verlede te verstaan, voor die toekoms vooruitgeskat kan word.
Om dié rede is die historiese ontwikkeling van bosingenieurswese bespreek, in beide
'n internasionale, sowel as 'n Suid Afrikaanse konteks. Die huidige status quo van
Bosingenieurswese in Suid Afrika is vasgestel deur 'n nasionale opname waarby
plantasies van groter as 200 ha ingesluit is. Die resultate van die opname word
weergegee in Hoofstuk 2. As gevolg van die belangrikheid van beide globalisering
en tegnologie, is 'n literatuur studie ingesluit in Hoofstuk 3 oor die relevansie van
tegnologie in die besigheidswêreld van vandag, asook en 'n bespreking van verskeie
vooruitskattingstegnieke wat in die studie gebruik kan word. Hierdie vooruitskattinge
is 'n kombinasie van tradisionele vooruitskattings tegnieke, tegnologie
vooruitskattingstegnieke en tegnieke wat gebruik word vir strategiese beplanning.
Verskeie benaderinge tot finansiële analise is ook bespreek. Dit sluit tradisionele
masjienkoste berekening in. Die rede hiervoor is om vas te stel watter metode die
mees geskikte sou wees om verskeie Bosingenieurswese sisteme met mekaar te
vergelyk.
Die kern van die studie lê in die kombinasie van hierdie metodes om 'n bruikbare
metode te ontwerp om die Bosingenieurswese waardeketting vooruit te skat. Hierdie
ontwerp word in Hoofstuk 4 bespreek.
Die metode word in Hoofstuk 5 beproef, deur die toepassing daarvan op die Suid
Afrikaanse bosbedryf. Internasionale bosingenieurswese tendense is vasgestel deur
middel van 'n Delphi studie. Hierdie vooruitskatting maak gebruik van 'n paneel van
kundiges wat hulle siening oor die toekoms uitspreek deur verskeie rondtes van vrae
wat aan hulle gestel word. Die studie evalueer hierna 14 Bosingenieurswese sisteme vir denne saaghout,
denne pulphout en Eucalyptus pulphout, gebaseer op 'n scenario-analise van die
toekoms. Die scenario matriks is gefundeer op die toekomstige koste van arbeid
teenoor die toekomstige koste van masjinerie.
As 'n finale stap word voorgestel hoe die Suid Afrikaanse bosbedryf kan voorberei
om die toekoms tegemoet te gaan.
37
Qukula, Temba. "Analysis of the efficiency of the transport logistics supply chain with specific reference to liner shipping in South Africa." Thesis, Stellenbosch : Stellenbosch University, 2000. http://hdl.handle.net/10019.1/51585.
Full textAbstract:
Study project (MPhil)--University of Stellenbosch, 2000.<br>ENGLISH ABSTRACT: Liner shipping supplies a frequent scheduled transport service between designated ports
to meet the needs of importers and exporters. Those needs are becoming more specific
as a result of increasing competition attributable to globalisation of trade while
importers and exporters are requiring more exacting services from the liner operators.
The elements of service which most concern the importers and exporters are obviously
the costs they must bear for the conveyance of the cargo and the time taken for its
delivery. In order to meet the requirements of importers and exporters and at the same
time enable the operators of the services to remain in business in the face of increasing
competition within the industry, liner shipping worldwide is undergoing major changes.
These changes are intended to increase the economies of scale and to extend control of
the liner operators over the landside transport services. A discussion on liner shipping
and current developments is contained in Chapter 3.
Liner shipping plays an indispensable role in the economy of South Africa because
almost 50% by value of South African imports are containerised. That equates to 8% of
South African imports by volume (Moving South Africa: 1998), although it must be
borne in mind that some of the cargo moving through South African ports is ultimately
destined for countries in SADC (Southern African Development Community).
According to Drewry Shipping Consultants, containerised cargo worldwide has been
growing at the rate of about 8% per annum since 1980 and the South African trade has
experienced a similarly high growth.
The actual transport of containers, by sea is only one of the elements in the transport
logistics supply chain (TLSC) between exporters in one country and importers in
another with which liner operators must concern themselves. A conceptual background
explaining the entire TLSC is provided in Chapter 2. In that chapter, the TLSe is
defined and two models are used to identify key elements of the TLSC as well as
interaction between them.
Inefficiencies existing in individual elements of the TLSC as well as suggested solutions
to the underlying problems are discussed in Chapter 4. Emphasis is placed on the need
to use information technology as a vehicle to integrate the individual elements of the
TLSe and as a means of saving costs and time. A discussion of the economic benefits
of an efficient TLSe is contained in Chapter 5, while Chapter 6 includes a discussion on
local and regional developments that have a bearing on the efficiency of the TLSe. The
conclusions of the study together with recommended action are contained in Chapter 7.<br>AFRIKAANSE OPSOMMING: Lynvaart bied 'n gereeld geskeduleerde vervoerdiens tussen bepaalde hawens om in die
behoeftes van in- en uitvoerders te voorsien. Weens toenemende mededinging
voortspruitend uit die globalisering van handel, raak hierdie behoeftes egter al hoe
veeleisender, terwyl in- en uitvoerders ook al hoe meer eise begin stel aan die gehalte
van die diens wat deur lynvaartoperateurs gelewer word. Die elemente van hierdie diens
waarby in- en uitvoerders die grootste belang het, is uiteraard die koste en die tyd
verbonde aan vragverskeping. Om aan die vereistes van in- en uitvoerders te voldoen en
dit terselfdertyd vir operateurs moontlik te maak om hul besighede te midde van
toenemende mededinging in die industrie te bly bedryf, is die lynvaartbedryf wereldwyd
besig om groot veranderinge te ondergaan. Hierdie veranderinge is bedoel om
skaalvoordele te verbeter en lynvaartoperateurs se beheer oor vervoerdienste aan land
uit te brei. Lynvaart en huidige ontwikkelinge in die bedryf word in Hoofstuk 3
bepreek.
Lynvaart speel 'n onontbeerlike rol in Suid-Afrika se ekonomie omdat ongeveer 50%
van die waarde van Suid-Afrika se invoere in houers vervoer word. Dit is gelyk aan
8% van Suid-Afrika se invoere per volume (Moving South Africa: 1998), alhoewel daar
ook in gedagte gehou moet word dat 'n gedeelte van die vrag wat deur Suid-Afrikaanse
hawens beweeg, uiteindelik bestem is vir lande in die SAOG (Suider-Afrikaanse
Onwikkelingsgemeenskap). Volgense Drewry Skeepskonsultante, groei die vervoer
van houerverskeping sedert 1980 teen 'n tempo van ongeveer 8% per jaar, en het die
Suid-Afrikaanse handel 'n soortgelyke hoe groeikoers ondervind.
Die werklike verskeping van houers is net een van die elemente in die vervoerlogistiekvoorsieningsketting
(VL VK) tussen uitvoerders in een land en invoerders in 'n ander
land waarmee lynvaartoperateurs rekening moet hou. 'n Konseptuele raamwerk wat die
VLVK in die geheel verduidelik, verskyn in Hoofstuk 2. Die VLVK word ook in hierdie
hoofstuk gedefinieer en twee modelle word gebruik om elemente daarvan asook die
interaksie tussen daardie elemente te identifiseer.
Die ontoereikendheid van individuele elemente van die VLVK asook moontlike
oplossings vir die onderliggende probleme word in Hoofstuk 4 bespreek. Klem word
geplaas op die noodsaaklikheid om informasietegnologie te gebruik om die individuele
elemente van die VLVK te integreer ten einde tyd en koste te bespaar. Die ekonomiese
voordele van 'n doeltreffende VLVK word in Hoofstuk 5 bespreek, terwyl Hoofstuk 6
handel oor plaaslike en streeksonwikkelinge wat die VLVK se doeltreffendheid
beinvloed. Die gevolgtrek
38
Widauer, Philipp. "The Business-Related and Logistical Challenges of Entering the African Solar Market." Master's thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-198222.
Full textAbstract:
The thesis evaluates the principal business-related and logistical opportunities and risks on the African solar market which is often associated to offer the last unexploited economic opportunities on this planet. For this purpose, the author examines three major African trade unions and reviews the strengths and weaknesses of each regional coalition. It becomes obvious that each respective trade bloc contains one dominant player, in this case Nigeria, Kenya and South Africa. The practical section starts with an analysis of the appropriate entry market for the Czech solar wholesaler Solarity. Subsequently, the author identifies South Africa as the best fitting market primarily because of good infrastructure, high purchasing power and a similar business culture. The author recommends that Solarity should apply an exporting entry mode due to its size and inexperience on the African market. Secondary research, first-hand experience and close cooperation with Solarity support the author in his final conclusions.
39
Terblanche, Lee-Anne. "Supply chain planning : processes of a sports retail company." Thesis, Stellenbosch : Stellenbosch University, 2015. http://hdl.handle.net/10019.1/97148.
Full textAbstract:
Thesis (MComm)--Stellenbosch University, 2015.<br>ENGLISH ABSTRACT: There are numerous supply chain planning processes and activities that need to take place to ensure efficiency and effectiveness in a company. For the case study retailer, these planning processes and activities contribute to the end goals and objectives of the company. In order to reach these goals and objectives, the importance and contribution of each of the planning processes and activities must be determined. Supply chain planning can provide a company with a competitive advantage, but it can also lead to catastrophic events when it is not fully utilised or poorly executed.
A case study was done on a South African sports retailer to determine to what extent the different supply chain planning processes and activities contribute to the end goals and objectives of this retailer and how these goals and objectives are tracked within the company. The implementation of planning processes and -activities were also investigated and what the consequences may be when the planning processes and activities are poorly executed. Goals and objectives which were given to the retailer‟s planners were investigated and thoroughly studied. Some of these goals included achieving effective stock policies, managing gross sales margins for products and accurate forecasting. A hybrid research method was used to gather both qualitative and quantitative data.
Interviews were conducted with planners in the company to explore their current planning methods as well as to highlight the shortcomings thereof. A job satisfaction questionnaire determined the motivators and hygiene factors (where hygiene factors refer to factors such as the employee‟s relationships with their supervisor, salaries and working conditions) of the employees in the company. A low level of motivators and hygiene factors may contribute to employee‟s responses at the workplace: exit, voice, loyalty and neglect.
The importance of supply chain planning in the sports retail industry and the shortcomings this retailer has on supply chain planning methods were determined and the crucial role planning plays in this retailer was effectively determined and comprehended. Areas for improvement include, realistic budgeting and planning, enhanced forecasting methods and investing in employee training. Results also show that the retailer is managing effective levels of planning to reach the goals and objectives of the company. However, there are key areas for improvement where focus should be placed upon.<br>AFRIKAANSE OPSOMMING: Daar is talle beplanningsprosesse en beplanningsaktiwiteite wat moet plaasvind om die effektiwiteit en doeltreffendheid van n maatskappy te verseker. Vir die kleinhandelaar in die gevallestudie dra hierdie beplanningsaktiwiteite, en -prosesse by tot die doelwitte en doelstellings van die maatskappy. Om hierdie doelwitte en doelstellings te kan bereik, moet die belangrikheid en bydrae van die beplanningsprosesse en beplanningsaktiwiteite bepaal en ten volle begryp word. Voorsieningskettingbeplanning kan aan „n maatskappy „n mededingende voordeel verskaf, maar kan ook lei tot katastrofiese gebeure indien die voosieningskettingbeplanning swak uitgevoer word of nie ten volle aangewend word nie.
„n Gevallestudie is gedoen op „n Suid-Afrikaanse kleinhandelaar in sporttoerusting om te bepaal watter tipe beplanningsprosesse en beplanningsaktiwiteite plaasvind in hierdie landswye kleinhandelaar. Die implementering van die beplanningsprosesse en beplanningsaktiwiteite is ook ondersoek en wat die nagevolge kan wees wanneer hierdie beplanningsprosesse en beplanningsaktiwiteite swak uitgevoer word. Doelwitte en doelstellings wat aan die beplanners van die besigheid deurgegee word, is deeglik bestudeer. Sommige van hierdie doelwitte sluit in die bereiking van effektiewe voorraadbeleide, handhawing van bruto verkope marges vir produkte en akkurate vooruitskattings. „n Hibriede navorsingsmetode is gebruik vir die insameling van kwalitatiewe en kwantitatiewe data.
Onderhoude is met die beplanners van die maatskappy gevoer om die huidige beplanningsmetodes te verken en om die tekortkomings in die beplanningsmetodes uit te wys. „n Werkstevredenheid vraelys het die motiveerders en higiëne faktore (waar higiëne faktore verwys na werknemers se verhouding met die toesighouer, salarisse en werksomstandighede) van die werknemers bepaal. Lae vlakke van motiveerders en higiëne faktore kan lei tot die volgende reaksies: ontrekking, stem, lojaliteit en verwaarlosing.
Die kritieke belangrikheid wat beplanningsprosesse en beplanningsaktiwiteite behels vir hierdie kleinhandelaar was vasgestel, asook die tekortkominge wat hierdie kleinhandelaar met voorsieningskettingbeplanningsmetodes het. Verbeteringsareas sluit in, realistiese beplanning en „n realistiese begroting, verbeterde vooruitskattingsmetodes en om in die werknemer se opleiding te investeer. Dit is bepaal dat hierdie kleinhandelaar handaaf effektiewe vlakke van beplanning om einddoelstellings en einddoelwitte te bereik. Daar is egter, sekere areas, waar fokus op geplaas moet word.
Sleutelwoorde: Voorsieningskettingbeplanning, beplanningsprosesse, beplanningsaktiwiteite.
40
Oppong, George. "The role of strategic supply chain management in liquor retail." Thesis, Nelson Mandela Metropolitan University, 2009. http://hdl.handle.net/10948/895.
Full textAbstract:
The underlying objective of this research was to assess the extent to which an efficient supply chain can help retail businesses; particularly liquor businesses to manage their business risks. The case study firm for the research was Big Daddy’s Group, one of the leading independent liquor distribution and retailing firms in South Africa. In order to achieve the objective of the research, a review of relevant literature was done. It began with literature review of retailing in general, highlighting on the major roles they play and the modern trends in the industry. Afterwards the literature was narrowed down to liquor retailing. This was done to ascertain the unique characteristics of that aspect of retailing including the regulations guiding the industry and the specific business risks in that business. The final part of the literature review was on specific concepts and management models such as value chain, supply chain as well as business risk and its management. The literature highlighted the means by which the retailer creates value for the customer and the inherent risks in the industry. There was the indication of supply chain being a key component of the value creating activities (value chain) of the business, and serving as a tool in mitigating possible risks. The literature provided the theoretical proposition (hypothesis) for the assessment of the case study findings from the Big Daddy’s Group. The data collection exercise was done by means of a questionnaire complimented by personal interview. Due to the nature of the firm, in terms of structure and operations, two persons, with considerable insight into the business, the director and the sales/area manager were interviewed for the exercise. The questions posed were categorised into seven key areas of retail operations such as product range, imports, customer awareness, marketing and advertising, supply chain and human resource. The findings were compared with the theoretical propositions developed in the literature review, and the pattern matching logic technique was used to determine the existence or not of any similar predictions or differences. The risks identified in the findings were analysed with the logic of an efficient supply chain as the mitigating tool. The conclusion was that supply chain management is key to the value creation activities and hence the survival of the business. The recommendation therefore is that the retailer should ensure the efficient management of the supply chain network since it has the potential to reduce the inherent risks in their operations.
41
Tabeni, Mvelo. "The impact of inbound logistics activities on the operational performance of the postal services organization in South Africa." Thesis, Rhodes University, 2006. http://hdl.handle.net/10962/d1004577.
Full textAbstract:
Introduction and Relevant Details: This research investigates the impact of inbound logistics' activities on the operational performance of the business within the branches of the South African Post Office (SAPO) in the Eastern Cape Province. The study basically hypothesises a statistically significant positive correlation between inbound logistics' activities and the operational performance of the business with regards to revenue generation and operational costs in particular. A sample of 100 branch offices was randomly selected. A 50-item questionnaire was administered by mail to the branches to collect the data during September 2005, and statistical tests for correlation were conducted on at least five dependent variables; stock procurement costs, effects on revenue, number of stock variation occurrences, order variation occurrences and the stock holding effects. Results of Data Analysis: The results of 88 respondents (88%) showed the existence of the significant positive relationship between the inbound logistics activities and the operational performance of the business at the South African Post Office branches as proposed by the study. The Spearman Rank Correlation tests were above 0.7 for most of the tested variables, showing a strong relationship. The inbound logistics' activities were also found to be positively correlated to revenue generation as well as to the operational expenses of the business. Conclusion and Recommendations: The findings allowed the researcher to conclude also that whatever improvements are made to the inbound logistics will also impact on the operational performance of the business, while failures in the inbound logistics will do so negatively. Business endeavours to maximise revenue and minimise costs are directly affected by the inbound logistics' activities. The branches of the SAPO seemed to be dissatisfied with most of the services rendered by the Supply Distribution Centre (SOC) of the SAPO, and such services have negatively affected the achievement of revenue targets at the branches as well as the operational costs. Holistic approaches to developing positive perceptions in the branches together with improving service activities at the SOC are recommended. Collaborative initiatives between branches and the SOC, reviewing the lead-times and the establishment of proper structures to handle supply chain queries, enhanced by information system technology to provide accurate and up-to-date information to branches and related parties about stock order issues are required . Areas of further research highlighted include the inbound logistics' activities of the SOC and the effectiveness of company policies as a guide to Supply Chain Management (SCM).
42
Erasmus, Bradley Quentin. "An assessment of the supplier development practices at Volkswagen of South Africa." Thesis, Nelson Mandela Metropolitan University, 2006. http://hdl.handle.net/10948/500.
Full textAbstract:
The underlying objective of the research is to assess the nature of the supplier training at Volkswagen of South Africa (VWSA). To achieve this objective, a theoretical study was conducted to establish what literature reveals to be the most important theory of supply chain management as well as supplier development geared towards lean manufacturing. The information obtained in the literature study was analysed to solve the main problem namely, an assessment of the nature of the supplier training at Volkswagen of South Africa (VWSA). The research was divided into two questionnaires: The first questionnaire is targeted at the suppliers. This questionnaire has two sections namely section A, the biographical data and section B attempts to determine the quality systems and manufacturing requirements. It further attempts to gauge training support and needs as compared to other OEM’s. The second questionnaire is targeted at the Supplier Development Manager. The aim of this questionnaire is to establish what the current training offerings are, the source of what VWSA teachers and the awareness of the Toyota Training College.
43
Timotheus, Francois. "Developing of a supply chain framework for civil engineering SMME's within the Nelson Mandela Bay Municipality." Thesis, Nelson Mandela Metropolitan University, 2014. http://hdl.handle.net/10948/11242.
Full textAbstract:
A lot of SMME development initiatives have been subsidised from the funds accumulated from taxpayers. In the promotion of sustainability and growth of SMMEs within developing countries particularly within the BRICS, South Africa is lagging despite its efforts over the past 17 years. According to STATS SA, SA’s unemployment rate for 2011 was between 24-36% and economic growth was 3.1%, the Eastern Cape Province is the poorest province within SA and therefore residence within the province is looking at start-up businesses to better their economic situation. The NMBM economic growth and employment is driven largely by its Integrated Development Plan (IDP) 2013/2014. Aims and objectives:To develop a supply chain management policy that addresses the challenges faced by infrastructure officials, supply chain management practitioners and ward councillors with regards to SMME engagement; and, Investigating the strengths, weaknesses and effectiveness of the current supply chain management policy employed within Nelson Mandela Bay Municipality with regards to SMME engagement. Research methodology: A questionnaire was used in this study to conduct quantitative research; the questionnaire was also used as a data collection tool. Valuable information was gathered from SMMEs residing in the Nelson Mandela Bay Municipal area who operate in the civil engineering field. These SMMEs formed the core research sample. Results: The findings suggest that the current supply chain management (SCM) policy of the Nelson Mandela Bay Municipality (NMBM) does not adequately address the challenges encountered by SMMEs. This suggests the SCM policy is inadequate and the policy must be amended to address its short falls:There is a need for a contractor development programme in the NMBM to assist the Potentially Emerging (PE) contractors within its boundaries;The NMBM is regulating the SMME market for competitiveness to some extent with its SCM policy;Even though the market is being regulated for competitiveness, it is not regulated with regards to new entries into the market; There is a need for the NMBM to provide business development services to SMME’s within its boundaries; The majority of SMME’s believed that there is no gender discrimination within the banking sector;The NMBM is an efficient government institution when it comes to settling their debt in a timely manner;The NMBM must appoint a committee to address the problems faced by SMME’s within its boundaries;South Africa’s National Credit Act (NCA) prevents SMME’s from acquiring an uncontrollable amount of debt. Conclusion: SMME’s within the NMBM enjoy a healthy credit record; these SMME’s also pay their suppliers in a timely fashion. Employees of these SMME’s are adequately compensated for their services. Some SMME’s service the equipment regularly and some do not. Some SMME’s are able to cover their overheads from the projects they undertake and some are not. SMME’s residing in the NMBM have experienced a growth in their business over the last financial year, even though they have not received substantial work over this period. The quality of the end product produced by some SMME’s meets the standard required by the NMBM. Recommendations: To address the development needs of the SMME’s the SCM policy needs to be amended to provide business development services and off-the-job training. To address the access to finance needs of the SMME’s the SCM policy needs to be amended to assist SMME’s in acquiring start-up capital, getting a reduced interest rate and creating work opportunities through micro-financing.
44
Rothner, Donne. "Improving customer service through effective supply chain management in a pharmaceutical company." Thesis, Nelson Mandela Metropolitan University, 2010. http://hdl.handle.net/10948/1490.
Full textAbstract:
All organisations compete on the basis of service. In today‘s highly competitive world, organisations need to compete to retain their customers and to offer good customer service that will give them a competitive advantage. In the South African pharmaceutical market, the introduction of the Single Exit Price (SEP) and generic substitution have led to the price of equivalent medicines no longer being the differentiating factor in a customer deciding which manufacturer‘s product to purchase. The availability of generic medicines at the pharmacy or hospital has become the differentiating factor. Two types of customers exist in any organisation, namely, external customers and internal customers. Much has been written about the external customer, but less about the internal customer. Many managers do not perceive internal customer service as a priority. Any organisation attempting to deliver quality service to their external customers must begin by serving the needs of their internal customers. Internal service quality is characterised by the attitudes that people have towards one another and in the way that employees serve one another inside the organisation. By improving customer service, the organisation can improve its profitability, sustainability and customer retention. The aim of this study was to determine whether the levels of internal customer service between the three sections of Aspen Pharmacare are optimal. Determining the current performance levels between the staff of the sections will assist in highlighting the areas that require attention. The three sections of Aspen Pharmacare that are internal customers of one another and have been used in the study are: - production; - demand planning; and - distribution. The results of the study show that all three sections rate three service quality dimensions (communication, tangibles and reliability) as important. The results were used to develop an internal customer service model for Aspen Pharmacare.
45
Goche, Chiedza. "Impact of information and communication technology (ICT) on trust and information sharing in South African automotive supply chains." Thesis, University of Fort Hare, 2012. http://hdl.handle.net/10353/668.
Full textAbstract:
The Internet has made a considerable impact on how business is conducted. Empowered by technology consumers are using the Internet as a tool to communicate and transact online. E-commerce (electronic commerce) presents opportunities for business to gain a competitive advantage, however it also posses certain challenges. Small and Medium Hospitality Enterprises (SMHEs) sector within the tourism industry, is one of the sectors which stands to benefit from using the Internet for business. Researchers agree that the contribution made by the tourism sector in developing economies is substantial. However, SMHEs are noted for their failure to derive optimal benefits from using the Internet for business to improve their competitiveness. This study which seeks to develop a model for use by SMHEs as a guide when making the decision to adopt technology was necessitated by the importance of SMHE’s contribution in the economy of developing countries. This model is based on the examination of existing theories and models such as; the Delone and McLean IS success model (2004), and the ITGI’s (2007) IT governance focus areas model. To elicit the desired outcomes, additional data was collected using questionnaires, interviews, and observations. The collected data was analysed and resulted in the development of a model that can be used by SMHEs in order to derive value from IT and to gain a competitive advantage.
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Williams, Wafeeq. "Investigation into the critical success factors for the implementation of a quick response supply chain strategy in the South African fashion apparel sector." Thesis, Stellenbosch : Stellenbosch University, 2015. http://hdl.handle.net/10019.1/97371.
Full textAbstract:
Thesis (MBA)--Stellenbosch University, 2015.<br>ENGLISH ABSTRACT: This report details the critical success factors for consideration in developing a quick response
(QR) supply chain strategy for fashion apparel retailers in South Africa. Quick response is the
recent supply chain management development that supports a fast fashion business model most
evident within the North American and European fashion apparel market. A QR supply chain
strategy differs from previous supply chain management principles as it utilises consumer data to
create a demand driven network in order to co-ordinate functions through the supply chain. This
differs from the standard ‘push’ model evident within the normal fashion apparel cycle and follows
a more consumer-centric approach to product demand.
The continued success and growth of four of the global fashion apparel, retail organisations as
listed by Deloitte’s Global Powers of Retailing 2014 survey, is attributed to the ability of these
retailers to respond in season to consumer demand. These leading organisations have effectively
adapted and incorporated a QR strategy into their broader competitive offering.
South African fashion apparel retailers have recently begun introducing the philosophy and
operational strategy of QR to their overriding business strategy, however, current implementation is
limited and the full advantages of QR practises in comparison to the northern hemisphere markets
is not being realised.
Based on the limited amount of local retail and manufacturing QR information, limited availability of
sales data for statistical analysis, increasing levels of competition and slow economic growth, a
clear understanding of QR is needed. Critically, phased implementation of QR in South Africa
requires a clear understanding of the critical success factors (CSF) needed for upfront engagement
between retailers and manufacturers.
The primary research question was therefore, what are the critical success factors for QR
implementation in the South African fashion apparel sector?
The purpose of this research was to define a priority list of critical success factors for consideration
by defining the scope of QR thinking within business and clarifying the degree and level of
application in northern hemisphere markets as lessons for the local sector.
Three research aspects were conducted in determining the critical success factors for South Africa.
An academic literature review was used to describe the development of QR and identify those
factors within the field of supply chain management. This was used to define the scope of
questions and themes for interviews with local industry professionals. The results of these
interviews were then compared to insights from case studies of global, fast fashion retailers in
order to define the priority list of factors.
The primary findings for the South African retail sector were: that effective QR implementation
should be strongly aligned to the strategic positioning of retail and manufacturing cluster of organisations. Detailed consideration of the benefits for both supply chain members, as well as the
level of communication and exchange of information was critical in developing the responsiveness
required from the supply chain. Collaborative product design featured frequently within the
research and required new processes and organisational structures to be implemented effectively.
The findings of the research provide a concise, viable set of factors for retail and manufacturing
engagement. These factors can be used to structure long term, sustainable quick response
practises to enable greater adoption and implementation within the South African sector. This will
encourage more close-to-home product development and enable retailers to better utilise local
manufacturing resources while remaining competitive.
47
Francis, Merwin. "The viability of introducing radio frequency identification to the South African truck tyre market: a cross-sectional study." Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/21678.
Full textAbstract:
Radio Frequency Identification (RFID) is revolutionizing business practices across industries worldwide as means for its commercial application continue to be developed. It is surpassing barcoding as the preferred means of product identification due to its’ ability to identify goods at item-level as opposed to batch- or type identification, and with no line-of-sight requirements for item detection. Although many industries have successfully employed the technology and are reaping the rewards, RFID’s adoption in the truck tyre industry is still in its infant stage. A small number of documented cases discuss the limited roll-out and testing of RFID effectiveness in satisfying the demands and expectations associated with this specific application. This study is aimed at evaluating the viability of introducing RFID to the South African market. The market readiness is reflected in the perceptions of Continental Tyre South Africa’s (CTSA’s) customers regarding the perceived benefits of RFID. More importantly, it is revealed in how it affects customers’ buying behaviour and, by implication, the impact on CTSA’s sales. The results of the study also reveal critical aspects unique to the South African truck tyre market which could potentially be addressed through the introduction of RFID. These aspects form the basis of the conclusions and recommendations for future actions by CTSA.
48
Beja, Fezekile Sydwell. "An assessment of opportunities for implementing lean management in the healthcare supply chain of selected clinics in the East London area." Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/d1020958.
Full textAbstract:
When the current South African government came into power two decades ago they inherited a fragmented health care system whose main focus was on the tertiary care level. The strategy of the current government was to re-focus the whole health care system and prioritize primary health care system. That included setting up district health care systems and building primary health care centres in the areas within the communities in order to make health care accessible to everybody. Due to financial difficulties the majority of the people staying in these communities solely depend on these clinics as they cannot afford to buy health care services in the private sector. The study seeks to assess the current medication supply chain to these clinics with a view of coming up with recommendations that, when implemented, will ensure that the supply of medication by the clinics is able to meet the demands of their patients. Lean management is a system that was started in the manufacturing sector and because of its success there it was later adopted by the service industry. Lean is a system that seeks to eliminate all forms of waste and improve the quality of the service rendered to the satisfaction of the customer/patient. Literature review and discussion of lean implementation is discussed extensively. The findings of the study are presented, analyzed and discussed. In these findings it is noted that the system is functioning very well but there are challenges in these clinics that need to be addressed. Recommendations of how lean management can be implemented successfully to optimize the functioning of the current system are discusse The permission received from the Department of Health to conduct this study came with contractual obligations that the researcher promised to honour. One of those requirement stated clearly that the findings of the study should not be published anywhere without the permission of the Department (see addendums A & C). It is under that premise that the researcher wants to bring this to the attention of the relevant university departments, with the hope of ensuring that this contractual obligation is honoured.
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Fundira, Takudzwa. "A transaction cost analysis of the fruit supply chain in South Africa : a case study approach." Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/49864.
Full textAbstract:
Thesis (MScAgric)--Stellenbosch University, 2004.<br>ENGLISH ABSTRACT: The agro-food sector is swiftly moving towards an internationally interconnected
system with a large variety of complex relationships, due to year-round supply,
product differentiation and developments in information technologies, with the aim
of enhancing competitiveness. In this context, vertical linking in the agro-food
business especially, vertical coordination has gained attention.
A case study approach is used to analyse two fruit supply chains -the table grape
and citrus fruit chain. The study uses a transaction cost approach to analyse the
supply chain of the fruit industry in South Africa. Transaction cost analysis (TCA)
represents one possible approach to understanding and evaluating supply chain
management and has the potential to be combined in an interdisciplinary setting
with the insights provided by the marketing, logistics and organisational behaviour
literatures.
By means of literature study, constructs are identified that help explain the choices
made, with regard to governance structures and the sources of competitiveness of
supply chains. The question of governance structures is addressed in transaction
cost economics (TCE) where asset specificity is of major importance. The sources
of competitiveness are addressed both in the literature study and from discussions
undertaken with key industry representatives.
The empirical application of the TCE theory helped demonstrate the extent to
which the exporter has adapted to changes in the global environment. The study
revealed that for both supply chains, the role-players overcompensate to minimise
their risk. Hence vertical integration rather than outsourcing takes precedence.
Bilateral contracting and strategic alliances should be given priority to enhance
effective communication, commitment and collective decision-making. This growing
recognition of the competitive advantage that can be gained through improving
coordination in the supply chain is the starting point for SCM initiatives and, these
are important signals that in the long run will determine the sustainability and
competitiveness of the industry.<br>AFRIKAANSE OPSOMMING: Die landbou-voedsel sektor is vinnig besig om na 'n internasionale interafhanklike
stelsel met 'n groat verskeidenheid van ingewikkelde verhoudings te beweeg, as
gevolg van heel-jaar aanbod, produk differensiasie en ontwikkeling in tegnologie,
met die doel om meer mededingend te wees. In hierdie konteks geniet vertikale
skakelinge in die landbou-voedsel bedryf, en veral vertikale koordinasie, baie
aandag.
'n Gevalle studie benadering is gevolg om twee vrugte waardekettings te analiseer
-die tafeldruiwe en sitrus ketting. Die studie maak gebruik van 'n transaksie koste
benadering om die waardeketting van die Suid-Afrikaanse vrugte bedryf te
analiseer. Transaksie koste analiese (TKA) verteenwoordig een moontlike
benadering om waardekettingbestuur te verstaan en te evalueer. Dit het oak die
potensiaal om gekombineer te word in 'n interdissiplinere omgewing met insigte
wat deur bemarking, logistiek en organisatoriese gedrags literatuur verskaf word.
Konstruksies is met behulp van literatuur studies ge"identifiseer wat help om die
keuses wat gemaak is met betrekking tot bestuurstrukture en die bran van
mededingendheid van waardekettings. Die kwessie van bestuurstrukture word
aangespreek deur transaksie koste ekonomie (TKE) waarin bate-spesifiekheid van
groat belang is. Die bran van mededingendheid is aangespreek deur beide
literatuur te bestudeer en deur besprekings met sleutel-figure in die bedryf.
Die empiriese toepassing van die TKE teorie help om die mate waarin die
uitvoerder aangepas het tot veranderinge in die globale omgewing aan te toon. Die
studie bewys dat firmas in beide waardekettings oorkompenseer vir transaksie
koste deur vertikale integrasie in plaas van kontrakte.
Bilaterale kontrakterings en strategiese vennootskappe moet prioriteit geniet om
effektiewe kommunikasie, verpligtinge en kollektiewe besluitneming te verbeter.
Die groeiende erkenning wat gegee word aan mededingende voordeel wat gewen
kan word deur koordinasie in die waardeketting te verbeter is die begin punt vir
ketting initiatiewe en, dit is belangrike seine wat die volhoubaarheid en
mededingendheid van die bedryf in die lang termyn sal bepaal.
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Conybeare, Nabiel. "The role of GMSA to assist their suppliers with the successful implementation of lean practices." Thesis, Nelson Mandela Metropolitan University, 2007. http://hdl.handle.net/10948/763.
Full textAbstract:
Over the past couple of decades traditional manufacturing techniques have been replaced by lean production around the world. This change in production methodology brought about the opportunity for numerous companies to reduce costs and customer lead time through the application of this lean philosophy. The worldwide shift from traditional manufacturing to lean manufacturing can be ascribed to the success of Toyota Motor Company. Lean manufacturing refers to a manufacturing improvement process in order to minimize or eliminate waste while maximizing production flow (Tapping, et al., 2002:30). A value stream includes all the operations and processes to transform raw material into finished products or services. Value stream is a management tool used for the planning of a production process involving lean techniques through systematic data capturing and analysis (Tapping 2002 et al., 41). Value stream is a proven process for planning the improvements that will allow companies to develop lean practices. One key to Toyota’s success that GMSA and many other South African companies have not been able to emulate is the transformation of their suppliers to apply the lean philosophy. This lack of supplier transformation is due to various reasons including supplier proximity, supplier relationships, supplier performance levels, and the ordering policies used for supplied parts. Even though many manufacturing organizations realize the importance of practicing lean manufacturing techniques, few organizations apply lean techniques with the required knowledge and tools to transform their organization from traditional manufacturing to lean manufacturing. This research project is based purely on the lean manufacturing principles and philosophies. The aim of the study is to make GMSA’s suppliers aware of the principles and processes of lean manufacturing and to develop a lean implementation strategy to assist organizations with the successful implementation of lean practices. In order to correctly implement and sustain lean manufacturing practices this study will also focus on supplier support and development and the behavior an organization must exhibit to make this transformation a success. The research methodology comprised the following steps: • A literature study was performed by the researcher to get a better understanding of the principles and philosophies of lean manufacturing; • A second literature study was also performed to get a better understanding of the continuous improvement philosophies of lean manufacturing including supplier support & development; and • To accomplish the objectives of this study, interview sessions were conducted with four senior managers of General Motors South Africa. The researcher selected the interviewees from the following departments within General Motors South Africa: Global Purchasing and Supply Chain; Supplier Quality and Development; Vehicle Assembly Operations and Material Supply. The interviewees from General Motors South Africa were identified as qualified data sources for this research project, as their professional opinions and viewpoints could best address the research questions.