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Journal articles on the topic 'Business of services'

Author: Grafiati

Published: 3 June 2025

Last updated: 31 July 2025

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1

Sadeghi, Kianoosh. "Virtualization and encapsulation dynamic e-business services in a service-oriented architecture." International Academic Journal of Science and Engineering 05, no. 01 (2018): 163–69. http://dx.doi.org/10.9756/iajse/v5i1/1810015.

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2

Bell, David, Sergio De Cesare, and Mark Lycett. "Business grid services." International Journal of Internet and Enterprise Management 5, no. 1 (2007): 23. http://dx.doi.org/10.1504/ijiem.2007.011589.

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3

Wirtz, Jochen, Sven Tuzovic, and Michael Ehret. "Global business services." Journal of Service Management 26, no. 4 (2015): 565–87. http://dx.doi.org/10.1108/josm-01-2015-0024.

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Purpose – The purpose of this paper is to explore the contribution of global business services (GBS) to improve productivity and economic growth of the world economy, which has gone largely unnoticed in service research. Design/methodology/approach – The authors draw on macroeconomic data and industry reports, and link them to the non-ownership concept in service research and theories of the firm. Findings – Business services explain a large share of the growth of the global service economy. The fast growth of business services coincides with shifts from domestic production toward global outso

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4

Fitzsimmons, James A., Jeonpyo Noh, and Emil Thies. "Purchasing business services." Journal of Business & Industrial Marketing 13, no. 4/5 (1998): 370–80. http://dx.doi.org/10.1108/08858629810226672.

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5

Gordon, Geoffrey L. "Communicating Value for Business-to-Business Services." Journal of Promotion Management 2, no. 3-4 (1995): 141–58. http://dx.doi.org/10.1300/j057v02n03_08.

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6

Szmigin, Isabelle T. D. "Managing Quality in Business‐to‐business Services." European Journal of Marketing 27, no. 1 (1993): 2–21. http://dx.doi.org/10.1108/03090569310024512.

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7

DINTEREN, JACQUES, JOËL BONAMY, CATHARINE SAUVLAT, and PETER WOOD. "BUSINESS SERVICES AND NETWORKS." Tijdschrift voor Economische en Sociale Geografie 85, no. 4 (1994): 291–93. http://dx.doi.org/10.1111/j.1467-9663.1994.tb01339.x.

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8

Shigematsu, Takaaki, Toshio Okamoto, Mizue Kayama, et al. "Business Applications and Services." Journal of the Institute of Image Information and Television Engineers 57, no. 5 (2003): 560–77. http://dx.doi.org/10.3169/itej.57.560.

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9

MacPherson, Alan. "Book Review: Business Services." Local Economy: The Journal of the Local Economy Policy Unit 18, no. 2 (2003): 184–85. http://dx.doi.org/10.1080/02690940210161351.

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10

James, Sylvia. "Valuing Business Information Services." Business Information Review 21, no. 3 (2004): 157–64. http://dx.doi.org/10.1177/0266382104046919.

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11

James, Sylvia. "Valuing business information services." Business Information Review 22, no. 2 (2005): 107–13. http://dx.doi.org/10.1177/0266382105054768.

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12

Thi, Thanh Thoa Pham, Thang Le Dinh, and Markus Helfert. "Modelling collaborative business services." International Journal of Services Sciences 5, no. 1 (2013): 19. http://dx.doi.org/10.1504/ijssci.2013.057649.

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13

Mien, Mien, and Chrisanty Victoria Layman. "Business Innovation Intensity within Creative Services Businesses in Indonesia." JURNAL AKUNTANSI, EKONOMI dan MANAJEMEN BISNIS 9, no. 1 (2021): 65–76. http://dx.doi.org/10.30871/jaemb.v9i1.2797.

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In Indonesia’s New Normal era, creativity is an important aspect for businesses. Previous research suggests the relationship between team support, individual perceptions, the intensity of team and company innovation on students who have entered the world of work. This study explores the effect of individual perceptions, perceptions of team support on the intensity of service business innovation which is mediated by the intensity of team innovation. Data collection was carried out by distributing online questionnaires to 204 employees who work in creative industry service businesses in Indonesi

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14

Akkucuk, Ulas, and Behcet Teuman. "Assessing service quality in online banking services." Problems and Perspectives in Management 14, no. 2 (2016): 183–91. http://dx.doi.org/10.21511/ppm.14(2-1).2016.07.

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Service quality and the effective measurement of service quality on the Internet have been drawing much attention lately with the increasing use of the World Wide Web. Researchers and managers focus on the construction of scales to measure electronic service quality, which assess customer satisfaction and loyalty as an ultimate goal. E-S-Qual is the most recently developed and popular e-service quality measurement technique on which there are quite a number of research studies. In this study, existing literature on service quality scales and the E-S-Qual scale is reviewed. A modified scale is

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15

KIRK, ROBERT. "Are Business Services Immune to the Business Cycle?" Growth and Change 18, no. 2 (1987): 15–23. http://dx.doi.org/10.1111/j.1468-2257.1987.tb00452.x.

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16

Venkatesh, Ramamurthy, and Tarun Kumar Singhal. "Innovating Managed Services Business Models." Indian Journal of Science and Technology 10, no. 29 (2017): 1–10. http://dx.doi.org/10.17485/ijst/2017/v10i29/117205.

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17

Eriksson, CarinaI, Thomas Kalling, Maria Åkesson, and Tobias Fredberg. "Business Models for M-Services." Journal of Electronic Commerce in Organizations 6, no. 2 (2008): 29–57. http://dx.doi.org/10.4018/jeco.2008040103.

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18

Burgess, Stephen, John Breen, and Regina Quiazon. "Business to Consumer E-Services." International Journal of E-Services and Mobile Applications 1, no. 1 (2009): 38–51. http://dx.doi.org/10.4018/jesma.2009010103.

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19

Nummelin, Johanna. "BUSINESS POTENTIAL IN SENIOR SERVICES." International Journal of Strategic Property Management 9, no. 3 (2005): 191–200. http://dx.doi.org/10.3846/1648715x.2005.9637536.

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Europe and generally the western societies are aging rapidly. Public sector in many countries is facing difficulties to keep up the same level of social and health care services as before. The size of younger generations diminishes and the amount of people that need to be supported will increase in relation to working population. Still the challenges that aging society bring are not fully recognized. Beside negative challenges, aging society raises new kinds of opportunities, new business potential. The change will be so rapid that new construction cannot fulfil the need for specialised housin

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20

Szukalski, Stanisław M. "Business consultancy services consultants reflections." Ekonomiczne Problemy Usług 121 (2015): 165–78. http://dx.doi.org/10.18276/epu.2015.121-10.

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21

Brooks, Martin. "Business use of information services." Aslib Proceedings 40, no. 10 (1988): 273–75. http://dx.doi.org/10.1108/eb051111.

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22

Tas, Jeroen, and Shyam Sunder. "Financial services business process outsourcing." Communications of the ACM 47, no. 5 (2004): 50. http://dx.doi.org/10.1145/986213.986238.

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23

O'Farrell, Patrick N. "Manufacturing demand for business services." Cambridge Journal of Economics 19, no. 4 (1995): 523–43. http://dx.doi.org/10.1093/oxfordjournals.cje.a035329.

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24

Peinel, Gertraud, Matthias Jarke, and Thomas Rose. "Business models for eGovernment services." Electronic Government, an International Journal 7, no. 4 (2010): 380. http://dx.doi.org/10.1504/eg.2010.035722.

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25

Dănăiaţă, Doina, Camelia Margea, Luminiţa Hurbean, and Adela Suzana Artene. "Electronic Services for Business Environment." Procedia - Social and Behavioral Sciences 124 (March 2014): 351–60. http://dx.doi.org/10.1016/j.sbspro.2014.02.496.

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26

Olson, David L. "Data mining in business services." Service Business 1, no. 3 (2006): 181–93. http://dx.doi.org/10.1007/s11628-006-0014-7.

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27

Matsumoto, Mitsutaka, Nubuo Nakamura, and Takeshi Takenaka. "Business Constraints in Reuse Services." IEEE Technology and Society Magazine 29, no. 3 (2010): 55–63. http://dx.doi.org/10.1109/mts.2010.938104.

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28

Hermelin, Brita. "Location of Professional Business Services." European Urban and Regional Studies 5, no. 3 (1998): 263–75. http://dx.doi.org/10.1177/096977649800500305.

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29

Chergui, Mohamed El Amine, and Sidi Mohamed Benslimane. "Services Derivation from Business Process." International Journal of Adaptive, Resilient and Autonomic Systems 7, no. 1 (2016): 59–74. http://dx.doi.org/10.4018/ijaras.2016010104.

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Several approaches for services development in SOA (Service Oriented Architecture) suggest business processes as a starting point. However, there is a lack of systematic methods for services identification during business analysis. It is recognized that in service engineering, service identification plays a critical role as it lays the foundation for the later phases. Existing Service identification approaches are often prescriptive and mostly ignore automation principles, most are based on the architect's knowledge thus could result in non-optimal designs which results in complicated dependen

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30

Reid, Will. "Business information services since 1990." Business Information Review 23, no. 2 (2006): 135–39. http://dx.doi.org/10.1177/0266382106065735.

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31

Lynch, John. "Video‐based business support services." Work Study 41, no. 6 (1992): 16–18. http://dx.doi.org/10.1108/eum0000000002681.

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32

Ward, C., S. Agassi, K. Bhattacharya, et al. "Toward transforming business continuity services." IBM Journal of Research and Development 53, no. 6 (2009): 7:1–7:15. http://dx.doi.org/10.1147/jrd.2009.5429035.

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33

Dietrich, Brenda, Giuseppe A. Paleologo, and Laura Wynter. "Revenue Management in Business Services." Production and Operations Management 17, no. 4 (2008): 475–80. http://dx.doi.org/10.3401/poms.1080.0044.

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34

Polovoy, Carol. "Business Leaders Support CSD Services." ASHA Leader 13, no. 1 (2008): 1. http://dx.doi.org/10.1044/leader.otp.13012008.1.

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35

Dietrich, Brenda. "Resource planning for business services." Communications of the ACM 49, no. 7 (2006): 62–64. http://dx.doi.org/10.1145/1139922.1139950.

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36

De Bandt, Jacques. "Business services: Markets and transactions." Review of Industrial Organization 11, no. 1 (1996): 19–33. http://dx.doi.org/10.1007/bf00163595.

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37

Johansson, Börje, and Johan Klaesson. "Agglomeration dynamics of business services." Annals of Regional Science 47, no. 2 (2010): 373–91. http://dx.doi.org/10.1007/s00168-010-0377-5.

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38

Aulia, Ria, A. Harits Nu'man, and Hadi Susiarno. "Business Process Evaluation for Outpatient Pharmacy Services Business Process Evaluation for Outpatient Pharmacy Services." International Journal of Social Science And Human Research 06, no. 02 (2023): 876–83. https://doi.org/10.5281/zenodo.7680693.

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XYZ Hospital is a hospital that provides health services and provides pharmaceutical services. According to Regulation of the Minister of Health of the Republic of Indonesia No.129 of 2008 concerning Minimum Service Standards for Hospitals, the waiting time for ready-made drug is ≤ 30 minutes and the waiting time for concoction drug is ≤ 60 minutes. However, in 2019 and 2020 XYZ Hospital has not been able to achieve it, so it is necessary to evaluate the business processes of outpatient pharmacy services. This study aims to identify and evaluate business process gaps in outpatient pharma

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39

Watanabe, Yoshiaki. "Co-Creation Of Value In Business-To-Business Services." International Business & Economics Research Journal (IBER) 13, no. 6 (2014): 1483. http://dx.doi.org/10.19030/iber.v13i6.8936.

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Although marketing researchers pay increasing attention to the co-creation of value, switching costs and customer share, not much is known about their interrelationships. This study extracts prior research by developing a conceptual framework linking all of these constructs in the business-to-business (BtoB) service setting, including the detailed examination of the process of co-creation of value. On the basis of the achievements in services marketing and relationship marketing, this study hypothesises that co-creation of value mediates switching costs and that indirect customer values and co

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40

Roberts, Jane, and Bill Merrilees. "Multiple roles of brands in business‐to‐business services." Journal of Business & Industrial Marketing 22, no. 6 (2007): 410–17. http://dx.doi.org/10.1108/08858620710780172.

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41

Spreng, Richard A., Linda Hui Shi, and Thomas J. Page. "Service quality and satisfaction in business‐to‐business services." Journal of Business & Industrial Marketing 24, no. 8 (2009): 537–48. http://dx.doi.org/10.1108/08858620910999411.

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42

Truman, R. B. "Outsourcing Engineering Services: The Business Side of the Business." Journal of Petroleum Technology 48, no. 10 (1996): 915–18. http://dx.doi.org/10.2118/36572-jpt.

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Management Summary This paper provides guidelines for identifying, evaluating, and selecting the appropriate type of outsourcing personnel and estimating the costs associated with use of these resources. A description of available personnel resources (consulting companies, service companies, contractors, and semiretired) is provided along with their applicability to and usefulness in fulfilling outsourcing engineering requirements. Each of these classes of personnel also commands a different price. in the marketplace. A simple means of estimating these costs is provided. The rationale for thes

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43

Brown, Stephen W. "Opportunities for Business-to-Business Services Scholarship: A Commentary." Australasian Marketing Journal (AMJ) 10, no. 1 (2002): 10–12. http://dx.doi.org/10.1016/s1441-3582(02)70139-0.

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44

Zhao, Junfeng. "A matching approach to business services and software services." International Journal of Computational Science and Engineering 1, no. 1 (2016): 1. http://dx.doi.org/10.1504/ijcse.2016.10009239.

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45

Zhao, Junfeng, Jiantao Zhou, and Hongji Yang. "A matching approach to business services and software services." International Journal of Computational Science and Engineering 16, no. 2 (2018): 123. http://dx.doi.org/10.1504/ijcse.2018.090458.

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46

Umiyati, Sri, M. Husni Tamrin, and Debby Gita Maharani. "Application of Licensing Services Electronic Based Construction Services Business." Advances in Social Sciences Research Journal 6, no. 11 (2019): 27–35. http://dx.doi.org/10.14738/assrj.611.7319.

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This research main goals are describring and analyzing service application based on electronic (Descriptive Study on Bussiness Permit Licensing for Construction Service in One-stop Integreted Service Unit in Surabaya). This research uses descriptive method with qualitative approachment. The theory that is used for analyzing on this research is e-Service Quality theory that consist of 7 dimension that are Website Design, Reliability, Responsiveness, Security/Privacy, Costumization, Information, and Ease of Use. The research result shows that application of Business Permit Licensing based on ele

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47

Danylevych, Olha, Dimka Karastoyanova, and Frank Leymann. "Service Networks Modelling: An SOA & BPM Standpoint." JUCS - Journal of Universal Computer Science 16, no. (13) (2010): 1668–93. https://doi.org/10.3217/jucs-016-13-1668.

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Services are quintessential in the current economical landscape. Enterprises and businesses at large rely on the consumption and providing of services to ensure their operations and to realize their business offers. That is, nowadays businesses all over the world are interconnected with each other by complex service-centric webs called service networks. The ubiquity and pervasiveness of service networks call for models, methods, mechanisms and tools to understand them and harness their potential. This paper investigates the modelling of the service networks with a focus on business relationshi

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48

Bivainis, Juozas, and Rolandas Drejeris. "Multicriteria Evaluation of New Service Technology Suitability." Business: Theory and Practice 10, no. (2) (2009): 93–106. https://doi.org/10.3846/1648-0627.2009.10.93-106.

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Business does not have unanimous methodologies for evaluation of new service technology suitability. There is argued necessity of new service technology suitability evaluation in the article, other conditions are talked over, 34 criteria are identified which are topical for service business, and also model based on modified COPRAS multicriteria evaluation is proposed. For reducing expenditure the offered evaluation is substantiated by two stages. There is a scheduled evaluation according to 7 essential criteria in the first stage. The technologies of new service, which do not meet at least one

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49

Rahayu, Sang Ayu Putu, and Dina Silvia Puteri. "Optimizing the Utilization of Online Business Licensing to Accelerate Business Licensing Services for Micro Businesses." Jurnal Abdimas 29, no. 1 (2025): 87–91. https://doi.org/10.15294/he8kh811.

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Micro business owners need legal permits, such as a Business Identification Number (NIB), which can be obtained through the OSS RBA (Online Single Submission Risk-Based Approach) system. However, many lack awareness of its importance and accessibility. To address this, a community service program in Kebojongan Village aims to educate and assist local entrepreneurs in using OSS, simplifying business licensing, and supporting economic growth. With an NIB, micro businesses can obtain additional permits like legal certification, Indonesian National Standards (SNI), and Halal Product Guarantee Cert

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50

Gebauer, Heiko, Mirella Haldimann, and Caroline Jennings Saul. "Competing in business-to-business sectors through pay-per-use services." Journal of Service Management 28, no. 5 (2017): 914–35. http://dx.doi.org/10.1108/josm-07-2016-0202.

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Purpose Despite the opportunities provided by pay-per-use (PPU) services, product companies in business-to-business sectors often fail to compete systematically by using them. The purpose of this paper is to explain how companies can avoid failures when it comes to PPU services. The paper describes the “seizing” capabilities needed to achieve the strategic objectives of PPU services. Design/methodology/approach The research process is divided into a pilot and an in-depth study. Altogether, 17 companies participated in the study. Findings The findings reveal that the seizing capabilities depend

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