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Books on the topic 'Business process outsourcing (BPO)'

Author: Grafiati

Published: 4 June 2021

Last updated: 1 February 2022

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1

Kumar, V. Anand. Business process outsourcing: Oh! BPO--structure and chaos, fun and agony. New Delhi: Sage Publications, 2008.

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2

Halvey, John K., and Barbara M. Melby, eds. Business Process Outsourcing. Hoboken, NJ, USA: John Wiley & Sons, Inc., 2012. http://dx.doi.org/10.1002/9781119197256.

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3

Lacity, Mary Cecelia, and Leslie Willcocks. Advanced outsourcing practice: Rethinking ITO, BPO and cloud services. Houndmills, Basingstoke, Hampshire: Palgrave Macmillan, 2012.

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4

Duening, Thomas N., and Rick L. Click. Essentials of Business Process Outsourcing. Hoboken, NJ, USA: John Wiley & Sons, Inc., 2005. http://dx.doi.org/10.1002/9781118386279.

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5

Murphy, Melby Barbara, ed. Business process outsourcing: Process, strategies, and contracts. New York: John Wiley, 2000.

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6

Gross, Ju rgen. Business-process-Outsourcing: Grundlagen, Methoden, Erfahrungen. Wiesbaden: Gabler, 2006.

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7

Business process outsourcing, data protection & information security: With draft outsourcing agreements/arrangements. New Delhi: Wadhwa & Co., 2007.

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8

author, Willcocks Leslie, ed. Nine keys to world-class business process outsourcing. London: Bloomsbury, 2015.

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9

Dole, Richard D. A case-study guide to business process outsourcing. Morristown, NJ: Financial Executives Research Foundation, 1998.

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10

Ashish, Malik, ed. Human capital in the Indian IT/BPO industry. Houndmills, Basingstoke, Hampshire: Palgrave Macmillan, 2015.

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11

Sharda, Kirti. Configurations of business process outsourcing firms and organizational performance. Ahmedabad: Indian Institute of Management, 2009.

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12

Associated Chambers of Commerce & Industry of India., ed. Doing LPO business in India: 8th July, 2006, Mumbai. New Delhi: The Associated Chambers of Commerce and Industry of India, 2006.

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13

1967-, Nicholson Brian, ed. Sustainable global outsourcing: Achieving social and environmental responsibility in global IT and business process outsourcing. New York, NY: Palgrave Macmillan, 2012.

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14

Seidl, Roman. Business process outsourcing relationships in Swiss banking: An exploratory study. Göttingen: Cuvillier, 2007.

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15

Galang, Roberto N. Finance and accounting services business process outsourcing in the Philippines. Makati City, Philippines: Gov. Jose B. Fernandez Jr. Center for Banking and Finance, 2006.

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16

Seidl, Roman. Business process outsourcing relationships in Swiss banking: An exploratory study. Göttingen: Cuvillier, 2007.

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17

Seidl, Roman. Business process outsourcing relationships in Swiss banking: An exploratory study. Göttingen: Cuvillier, 2007.

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18

Nadeau, Lisa. Business process offshore outsourcing: Will Canadian businesses sink or swim? [Ottawa]: Conference Board of Canada, 2005.

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19

V.V. Giri National Labour Institute., ed. Labour in business process outsourcing: A case study of call centre agents. NOIDA: V.V. Giri National Labour Institute, 2004.

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20

Galang, Roberto N. Promoting competitiveness in the finance and accounting services business process outsourcing industry. Makati City, Philippines: Gov. Jose B. Fernandez Jr. Center for Banking and Finance, 2006.

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21

Thite, Mohan, and Bob Russell. The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry. B-42, Panchsheel Enclave, New Delhi 110 017 India: SAGE Publications India Pvt Ltd, 2009. http://dx.doi.org/10.4135/9788132101260.

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22

Cvetkov, Kalin. The impact of business process outsourcing on privacy and data protection: A thorough risk analysis. Oisterwijk, The Netherlands: Wolf Legal Publishers, 2014.

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23

Bragg, Steven M. Outsourcing: A guide to-- selecting the correct business unit-- negotiating the contract-- maintaining control of the process. New York: Wiley, 1998.

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24

Outsourcing: A guide to-- selecting the correct business unit-- negotiating the contract-- maintaining control of the process. 2nd ed. Hoboken, NJ: John Wiley, 2006.

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25

Round Table Discussion on the Present Status of Business Process Outsourcing Industry in the Philippines (2009 Ermita, Manila). The present status of business process outsourcing industry in the Philippines: A round table discussion, 25 November 2009, Azure Room, The Pearl Hotel, General Luna Street, Ermita, Manila : proceedings. Taguig City: National Research Council of the Philippines, Dept. of Science and Technology, 2009.

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26

Dressler, So ren. Shared Services, Business-process-Outsourcing und offshoring: Die moderne Ausgestaltung des Back-Office ; Wege zu Kostensenkung und mehr Effizienz im Unternehmen. Wiesbaden: Gabler, 2007.

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27

Associated Chambers of Commerce & Industry of India. Dept. of Communications & I.T., ed. BPO, business process outsourcing: Trends & insights. New Delhi: The Dept. of Communications & I.T., The Associated Chambers of Commerce and Industry of India, 2003.

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28

1945-, Nakkiran S., and Franklin D. John, eds. Business process outsourcing (BPO): Concept, current trends, management, future challenges. New Delhi: Deep & Deep Publications, 2004.

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29

Economic Times (Firm). Economic Times Intelligence Group., ed. The Economic Times BPO industry in India: Business process outsourcing revealed. [Mumbai]: Economic Times, 2008.

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30

Petrovici, Norbert, Codruța Mare, and Darie Moldovan. Economia Clujului. Municipiul Cluj-Napoca și Zona Metropolitană Cluj:Dezvoltarea economiei locale în deceniul 2008-2018. Presa Universitară Clujeană, 2021. http://dx.doi.org/10.52257/9786063710452.

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În ultima decadă s-au intensificat procesele de globalizare care localizează procesele secundare ale organizațiilor globale către noi spații specializate în operațiuni (Peck 2018; Oshri, Kotlarsky, and Willcocks 2015). Cea mai mare parte din procesele care fac obiectul externalizărilor de outsourcing și offshoring sunt cele de Business Process Outsourcing (BPO) și Information Technology Outsourcing (ITO) (Oshri, Kotlarsky, and Willcocks 2015).

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31

Petrovici, Norbert, Codruța Mare, and Darie Moldovan. The Economy of Cluj. Cluj-Napoca and the Cluj Metropolitan Area: The development of the Local Economy in the 2008-2018 decade. Presa Universitară Clujeană, 2021. http://dx.doi.org/10.52257/9786063710445.

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Over the last decade, globalization processes have intensified, and as such, global organizations relocated their secondary processes to new spaces specialized in operations (Peck 2018; Oshri, Kotlarsky, and Willcocks 2015). Most of the processes that are being externalized are Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO) (Oshri, Kotlarsky, and Willcocks 2015). The global outsourcing hotspots are India, China and the Philippines, that concentrate over 80% of outsourced processes. At European level, Central and Eastern Europe has capitalized most of the outsourcing in the West, particularly in regards to German capital (Marin 2018; Dustmann et al. 2014). Almost half (45.4%) of the total foreign investments of German companies is outsourced to Central and Eastern Europe. In Romania 63.7% of the German foreign investments are processes that were outsourced to our country (Marin, Schymik, and Tarasov 2018). As Peck (2018) points out, the logic behind the process is finding the cheapest labor force pools. Initially, outsourcing was focused on industrialized labor, however, now it is mostly skilled and highly skilled workforce that is being outsourced (Pavlínek 2019). Even if it is work performed by white collars, it has a high level of repetitiveness; however, in sectors such as IT there are also R&D operations (Oshri, Kotlarsky, and Willcocks 2015). Cluj is an example of a city whose local economy and workforce composition changed dramatically after the 2008-2010 financial crisis. The city is one of the Central and Eastern European hubs that benefited from the globalization of outsourcing operations. In particular, Cluj-Napoca excels in four transnational fields: Information & Communications Technology, Business Support Services, Engineering, Research & Development and Financial Services. In 2018, Cluj-Napoca was one of the most developed cities in the European Union in the GDP per capita group 19.000 – 27.000 at Purchasing Power Parity, cities that made a credible commitment at European level to promote knowledge, culture and creativity. In particular, participation in global production chains has generated the emergence of two types of internal markets: An internal market for the well-paid labor force employed in internationalized sectors that consumes a series of dedicated products and services: hospitality (restaurants, cafes, bars), food stuffs (meat products, pastries, premium alcoholic products), lifestyle services (hair salons , spas, gyms), cultural services (festivals, theatres, operas), location services (real estate services, interior design services, furniture manufacturing services). A set of markets that serve the global capital in reproducing their location (cleaning services, security, construction of type A office buildings, human resources). Both domestic and internationalized markets are responsible for the impressive development of the city between 2008 and 2018. The GDP of the Cluj Metropolitan Area and the private revenues of companies have doubled in the last decade.

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32

Business Process Outsourcing. New York: John Wiley & Sons, Ltd., 2007.

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33

Business Process Outsourcing. New York: John Wiley & Sons, Ltd., 2004.

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34

Business Process Outsourcing. Wiesbaden: Gabler, 2006. http://dx.doi.org/10.1007/978-3-8349-9088-4.

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35

Business Process Outsourcing. Berlin, Heidelberg: Springer Berlin Heidelberg, 2007. http://dx.doi.org/10.1007/978-3-540-71445-3.

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36

Kulkarni, Sarika. Business Process Outsourcing. Jaico Publishing House, 2006.

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37

MBA, Ade Asefeso MCIPS. Business Process Outsourcing Unleashed. CreateSpace Independent Publishing Platform, 2014.

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38

Duening, Thomas N., and Rick L. Click. Essentials of Business Process Outsourcing. Wiley & Sons, Incorporated, John, 2008.

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39

Essentials of Business Process Outsourcing. New York: John Wiley & Sons, Ltd., 2005.

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40

Blokdyk, Gerardus. Business process outsourcing: Standard Requirements. CreateSpace Independent Publishing Platform, 2018.

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41

Human Resources Business Process Outsourcing. New York: John Wiley & Sons, Ltd., 2004.

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42

Business Process Outsourcing: Process, Strategies, and Contracts. Wiley, 2007.

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43

Mehrotra, Nitin. Business Process Outsourcing - The Indian Experience. Icfai University Press, 2007.

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44

Duening, Thomas N., and Rick L. Click. Business Process Outsourcing: The Competitive Advantage. Wiley & Sons, Incorporated, John, 2008.

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45

Melby, Barbara, and John K. Halvey. Business Process Outsourcing: Cumulative Supplement 2001. John Wiley & Sons Inc, 2005.

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46

Business Process Outsourcing: The Competitive Advantage. Wiley, 2004.

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47

Kett, Ingo, and Gerhard Schewe. Business Process Outsourcing: Geschäftsprozesse kontextorientiert auslagern. Springer, 2007.

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48

Melby, Barbara Murphy, and John K. Halvey. Business Process Outsourcing: Process, Strategies, and Contracts (with disk). Wiley, 1999.

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49

Melby, Barbara Murphy, and John K. Halvey. Business Process Outsourcing: Process, Strategies, and Contracts (with disk). John Wiley & Sons, 2006.

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50

Essentials of Business Process Outsourcing (Essentials Series). Wiley, 2005.

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