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Zdražil, Ondřej. "Business Process Engineering." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-3221.
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V této diplomové práci se zabývám problematikou návrhu business architektury s důrazem na možnost její implementace v reálném tržním subjektu. Práce obsahuje teoretickou část, která poskytuje metodická východiska, a část praktickou, ve které nejprve konstruuji vlastní metodiku návrhu a podle této metodiky pak provádím návrh business architektury subjektu realitního trhu za využití nástroje ProVison. Součástí práce jsou grafické výstupy a jejich popis.
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Layne, Sylvia M. "Business Process Re-engineering (BPR) of the Navy's Information Professional (IP) Community's Continuing Education Unit (CEU) tracking process." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2006. http://library.nps.navy.mil/uhtbin/hyperion/06Mar%5FLayne.pdf.
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Thesis (M.S. in Information Technology Management)--Naval Postgraduate School, March 2006.Thesis Advisor(s): Dan Boger, Reese Zomar. "March 2006." Includes bibliographical references (p.255-257). Also available online.
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Hamid, Mass Hareeza Ali. "Business process re-engineering (BPR) implementation in Malaysian service organisations : a study from the perspectives of customers and employees." Thesis, University of Huddersfield, 2008. http://eprints.hud.ac.uk/id/eprint/11390/.
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The present study investigated the important factors of communication, training, rewards and incentives, information technology and the role of the BPR team in the implementation of BPR in Malaysian service organisations, namely, Bank Islam Malaysia Berhad (BIMB), TELEKOM(telecommunication organisation) and Universiti Putra Malaysia (UPM). The present study seeks to address the following objectives; (1) to examine the employees' and customers' perceptions of the implementation of BPR in three service organisations, (2) to identify and analyse the relative importance of factors contributing to resistance to BPR and its acceptance by employees, (3) to explore similarities and differences in the adoption and impact of BPR in the three service organisations and (4) to develop and test a model of internal and external customer satisfaction as a means of judging the important factors of BPR in service organisations. The first stage of the present study started with interviews with managers of BIMB, TELEKOM and UPM. Secondly, survey method was used in order to collect quantitative data on customers' and employees' perceptions towards BPR implementation in the three organisations since customers and employees are among the essential sources of indicators of the success BPR implementation. 53 employees and 63 customers of BIMB, 48 employees and 60 customers of TELEKOM and 58 employees and 65 customers of UPM participated in the present study. Findings suggested that all the dimensions discussed were particularly relevant with different level of rank order and difference among the three organisations as perceived by their customers. They were: (1) assessment of specific requirement mean dimension, (2) the importance of service characteristics, (3) customers' satisfaction levels and (4) service-encounter. Interestingly, there exist differences in employees' perceptions towards the (1) organisation's BPR goals, (2)effect of the changes in work tasks and (3)clarity and acceptance of the different aspects of BPR communicated by management. The third stage of the present study also used analytical survey design approach to analyse the factors influencing the implementation of BPR in the three organisations. Three different types of questionnaire were developed in order to collect data on team members', customers' and employees' perceptions towards the factors influencing the BPR implementation. Statistical analysis of the responses by the employees suggested that: (1) UPM scored the highest in `efficiency of management communication', (2) TELEKOM scored the highest in `salience of information', (3) TELEKOM scored the highest in `initiative in communication', (4) BIMB scored the highest in `effective communication channel', (5) TELEKOM scored the highest in `training within the organisation', (6) `rewards and incentives' showed a small difference in scores among the three organisations, (7) TELEKOM scored the highest in `information technology' and (8) all three organisations perceived that the reengineering team played as an important factor to the success of BPR implementation. Statistical analysis of the customers' responses showed that: (1) TELEKOM scored the highest in `the overall employees' performance', (2) BIMB customers scored the highest in `satisfaction levels' and `areas of improvement', (3) surprisingly, customers showed negative perceptions towards TELEKOM in terms of `encounter service' and (4) interestingly, TELEKOM customers rated a negative composite index of weighted importance of the BPR implementation.
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Gabellini, Andrea. "Business process reengineering: soluzioni ingegneristiche in ottica di re-layout, riorganizzazione del processo "service" ed attività di vendor rating in HSD S.p.A." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2014. http://amslaurea.unibo.it/6521/.
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L'attività svolta in HSD S.p.A. si è concentrata sulle seguenti tematiche: progettazione di un nuovo layout con annessa pianificazione delle attività necessarie e valutazione economica dell'investimento, audit focalizzato ad individuare le criticità legate al processo di logistica inversa e proporne soluzioni migliorative ed infine implementazione di un sistema di controllo specifico e comparato dei fornitori.
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Al-Shihi, Badria. "Conceptual design of deoiling processes : business process reengineering (BPR) and computer support tools." Thesis, Loughborough University, 2001. https://dspace.lboro.ac.uk/2134/24447.
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Deoiling of petroleum wastewater is a major concern in petroleum process engineering. The conventional design procedure for deoiling systems consists of nine consecutive stages involving different people or groups. This thesis considers reengineering the conventional procedure, with the aim of increasing the efficiency of the process and productivity of people involved. The thesis then investigates the development of the appropriate computer support tools for the new procedure. The reengineering of the procedure is based on concepts proposed by Hammer (1990). The resulting procedure consists of four stages, where parallelism of the different tasks in the conventional procedure is explicitly considered. A model of the new procedure is described in UML (Unified Modelling Language). The advantage of using UML instead of using just natural language description is that UML uses graphical representation that is easy to use and less prone to ambiguity. Based on the new procedure, a decision support system called CODES (Conceptual DEsign of deoiling Systems) was designed and implemented. CODES supports the stages of wastewater assessment, equipment options at different locations, treatment disposal options and recommendations for final process configuration. Two Case Studies using operating field data are reported. The Case Studies using CODES proved to be straightforward to use and produced appropriate comments on the performance of the existing designs and proposed alternatives to satisfy the design requirements. CODES results agreed with knowledge from previous plant trials. The contribution of this thesis to the deoiling design process is twofold. Firstly, a critical review of the conventional procedure has resulted in a new one, which has potential benefits of improving a company's efficiency by reducing the number of people and activities involved, and shortening the design time. Secondly, the feasibility of applying the new procedure and CODES is successfully demonstrated through the case studies. Limitations and areas of extensions are also identified.
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Ansari, Umair Azeem, and Syed Umair Ali. "Application of LEAN and BPR principles for Software Process Improvement (SPI) : A case study of a large software development organization." Thesis, Blekinge Tekniska Högskola, Institutionen för industriell ekonomi, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-6085.
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Abstract ------------- Background ---------------- Like other businesses, the failures and problems faced by the software development industry over the time have motivated experts to look for software process improvement to create quality software rapidly, repeatedly, and reliably. Objective ------------ The purpose of this study is to evaluate if and how Lean thinking and principles primarily associated with auto manufacturing industry can be applied to software development lifecycle for Software Process Improvement (SPI). The secondary aim is to analyze how BPR can be integrated with Lean software development for process improvement. Method ---------- A derived Lean-BPR adoption pattern model is used as a theoretical framework for this thesis. The seven Lean software development principles along with four-step BPR process are selected as process improvement patterns, which effects the KPIs of a software organization. This research study incorporates both Qualitative and Quantitative methods and data to analyze the objectives of this study. The methodological framework of Plan-Do-Check-Act is used in the case study to implement process re-engineering incorporating Lean and BPR principles. The impact of adopting the Lean and BPR principles is assessed in terms of cost, productivity, quality of products and resource management. Results ---------- Application of Lean and BPR principles for software process improvement in the organization under study resulted in 79% improvement in test coverage, 60% reduction in time for test execution and analysis and 44% reduction in cost for fixing defects that were being passed to customer in past. Conclusion ------------- Based on case study results, it can be concluded that Lean, a bottom up approach, characterized by empowerment of employees to analyze and improve their own working process can be effectively combined with IT centric traditionally top down BPR approach for improving KPI’s and software processes.+45 40968458
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Höffl, Marc. "A new programming model for enterprise software : Allowing for rapid adaption and supporting maintainability at scale." Thesis, KTH, Elkraftteknik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-215103.
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Companies are under constant pressure to adapt and improve their processes to staycompetitive. Since most of their processes are handled by software, it also needs toconstantly change. Those improvements and changes add up over time and increase thecomplexity of the system, which in turn prevents the company from further adaption.In order to change and improve existing business processes and their implementation withinsoftware, several stakeholders have to go through a long process. Current IT methodologies arenot suitable for such a dynamic environment. The analysis of this change process shows thatfour software characteristics are important to speed it up. They are: transparency, adaptability,testability and reparability. Transparency refers to the users capability to understand what thesystem is doing, where and why. Adaptability is a mainly technical characteristic that indicatesthe capability of the system to evolve or change. Testability allows automated testing andvalidation for correctness without requiring manual checks. The last characteristic is reparability,which describes the possibility to bring the system back into a consistent and correct state, evenif erroneous software was deployed.An architecture and software development patterns are evaluated to build an overall programmingmodel that provides the software characteristics. The overall architecture is basedon microservices, which facilitates decoupling and maintainability for the software as well asorganizations. Command Query Responsibility Segregation decouples read from write operationsand makes data changes explicit. With Event Sourcing, the system stores not only the currentstate, but all historic events. It provides a built-in audit trail and is able to reproduce differentscenarios for troubleshooting and testing.A demo process is defined and implemented within multiple prototypes. The design of theprototype is based on the programming model. It is built in Javascript and implements Microservices,CQRS and Event Sourcing. The prototypes show and validate how the programmingmodel provides the software characteristics. Software built with the programming model allowscompanies to iterate faster at scale. Since the programming model is suited for complex processes,the main limitation is that the validation is based on a demo process that is simpler and thebenefits are hard to quantify.ör att fortsatt vara konkurrenskraftiga är företag under konstant press att anpassa ochförbättra sina processer. Eftersom de flesta processer hanteras av programvara, behöveräven de ständigt förändras. Övertiden leder dessa förbättringar och förändringar till ökadsystemkomplexitet, vilket i sin tur hindrar företaget från ytterligare anpassningar. För attförändra och förbättra befintliga affärsprocesser och dess programvara, måste idag typiskt fleraaktörer vara en del av en lång och tidskrävande process. Nuvarande metoder är inte lämpade fören sådan dynamisk miljö. Detta arbete har fokuserat på fyra programvaruegenskaper som ärviktiga för att underlätta förändringsprocesser. Dessa fyra egenskaper är: öppenhet, anpassningsförmåga,testbarhet och reparerbarhet. Öppenhet, hänvisar till förmågan att förstå varför, var ochvad systemet gör. Anpassningsbarhet är huvudsakligen en teknisk egenskap som fokuserar påsystemets förmåga att utvecklas och förändras. Testbarhet strävar efter automatisk testning ochvalidering av korrekthet som kräver ingen eller lite manuell kontroll. Den sista egenskapen ärreparerbarhet, som beskriver möjligheten att återhämta systemet till ett konsekvent och korrekttillstånd, även om felaktig programvara har använts. En programmeringsmodell som rustarprogramvara med de ovan beskrivna programegenskaperna är utvecklad i detta examensarbete.Programmeringsmodellens arkitektur är baserad på diverse micro-tjänster, vilka ger brafrånkopplings- och underhållsförmåga för en programvara, samt användarorganisationerna.Command Query Responsibility Segregation (CQRS) frånkopplar läsoperationer från skrivoperationeroch gör ändringar i data explicita. Med Event Sourcing lagrar systemet inte endastdet nuvarande tillståndet, utan alla historiska händelser. Modellen förser användarna medett inbyggt revisionsspår och kan reproducera olika scenarion för felsökning och testning. Endemoprocess är definierad och implementerad i tre olika prototyper. Designen av prototypernaär baserad på den föreslagna programmeringsmodellen. Vilken är byggd i Javascript och implementerarmicro-tjänster, CQRS och Event Sourcing. Prototyperna visar och validerar hurprogrammeringsmodellen ger programvaran rätt egenskaper. Programvara byggd med dennaprogrammeringsmodell tillåter företag att iterera snabbare. De huvudsakliga begränsningarna iarbetet är att valideringen är baserad på en enklare demoprocess och att dess fördelar är svåraatt kvantifiera.
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MacBryde, Jillian Catherine. "Business process re-engineering in UK universities." Thesis, University of Strathclyde, 1998. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=21395.
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The thesis starts by examining the environment surrounding UK universities and concludes that external pressures are forcing universities to change. Internal pressures, largely resulting from rapid growth and lack of business systems are also adding to the argument for change. Having concluded that UK universities do indeed need to become more: customer focused; flexible; and efficient - the thesis then puts forward the hypotheses that: • Business Process Re-engineering (BPR) may provide UK universities with a methodology for change; but that the contextual differences between UK universities and business enterprises are so great that existing BPR methodologies couldn't be easily adopted by universities in the UK; • yet, existing methodologies may be used as a basis for creating a methodology designed specifically for UK universities. On reviewing existing BPR methodologies in light of the contextual differences between UK universities and business enterprises, it was concluded that existing methodologies were indeed inappropriate for the university context. The remainder of the thesis documents work carried out in order to develop a more appropriate methodology for the UK university sector. Firstly the results of a quantitative survey aimed at establishing how many UK universities have tried to use Business Process Re-engineering are reported. Secondly the results of a more in-depth, qualitative, investigation are documented. The qualitative research took the form of in-depth interviews with personnel involved in "BPR" exercises in ten UK universities. The drivers for change, the methodologies employed, the problems and the success factors are documented in this thesis. Having analysed the results of this research, a methodology for Business Process Re-engineering in UK universities is developed and documented. Based on feedback received from academics, practitioners and consultants alike, the thesis concludes that the methodology represents a contribution to current knowledge.
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Buscaroli, Filippo. "Cambiamento Organizzativo E Dei Sistemi Informativi: Il Caso Di Minardi Piume Srl." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2016.
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Tra il 2015 e il 2016 Minardi Piume, una media azienda manifatturiera, decide di attivare un progetto di aggiornamento del proprio sistema informativo, con al centro il cambiamento di Enterprise Resource Planner (ERP).
L’utilizzo di sistemi ERP ha ormai raggiunto una vasta diffusione nelle imprese italiane, rappresentando un aspetto strategico nella creazione di valore. Un progetto di questo tipo non è da ricondursi alla sola installazione di un pacchetto software, ma comporta spesso interventi infrastrutturali e organizzativi: si rende perciò necessario un intervento che coinvolga l’impresa nella sua globalità.
Questo lavoro si propone di documentare le scelte specifiche fatte nel caso in esame, dal suo principio alla sua conclusione, e di darne un’interpretazione, confrontando le azioni intraprese con le best practices indicate dalla letteratura.
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Fraser, Catherine. "The use of statistics in business process re-engineering." Thesis, University of Newcastle Upon Tyne, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.408468.
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Homa, Peter. "Re-engineering the Leicester Royal Infirmary heathcare process." Thesis, Brunel University, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.241646.
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Stapley, Jonathan Scott. "Standards-based model repository support for business process re-engineering." Diss., The University of Arizona, 1995. http://hdl.handle.net/10150/187283.
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Business Process Re-Engineering is a challenging, complex task requiring a carefully orchestrated environment of visionary leadership, skillful management and facilitation techniques which are supported by powerful enabling technologies. Taken together, these constitute a Business Process Re-Engineering Environment (BPRE). This dissertation explores a case of the development of a standards-based prototype repository (Pro Rep ) to support a Business Process Reengineering Environment (BPRE). It is a case study of the part standards-based repository technologies play In the on-going evolution of a BPRE at the University of Arizona. Standards-based repositories are juxtaposed to proprietary technologies or other defacto repository paradigms such as Object Oriented Data Bases (OODBs) and Relational Data Base Management Systems (RDBMSs). Repositories are the integration framework which supports various BPRE tools used in a Business Process Reengineering methodology which is evolving in parallel at the University. The research approach is an amalgam of case study and systems development research methodologies. Data sources for the case study are the Pro Rep development, questionnaires and interviews from key informants in the repository community. The questionnaires and interview data help explain the technical and business context for ProRep. These three data sources are analyzed to help answer the research question, "how do standards-based repository frameworks support the creation, function, and maintenance of Business Process Re-Engineering Environments (BPREs)?" The two repository standards explored during this case are the Information Resources Dictionary (lRDS) and the Portable Common Tool Environment (PCTE). The former is the U.S. Federal Information Processing Standard (FIPS) 156 while the later is an International Standards Organization (ISO) 13719. Repository-based integration represents only one approach to integration. It assumes that there will be a central concern for data sharing and compatibility among tools and users. There is very little published on the business implications of standards-based repository technologies compared to other integration technologies. Even the term "repository" has become a confusing and overloaded term in MIS. This case study shows how a PCTE-based model repository offers some unique advantages over proprietary and other defacto repository standards. Because of its unique architecture, PCTE provides tool messaging features, data integration, and security features that rival technologies are not designed to address. While cost and complexity are the potential downside of PCTE, the robustness and completeness of its approach make it the most full-featured of repository technologies currently available. Its value and success will be largely dependent on the support and diffusion that the technology experiences within the CASE and Business Process Re-Engineering Community.
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Cameron, Neville Stuart. "An investigation into the standardisation of business process re-engineering." Thesis, University of Newcastle Upon Tyne, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.275505.
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Runde, Sharon M. "An analysis of business process re-engineering for government micro-purchasing." Thesis, Monterey, California: Naval Postgraduate School, 2014. http://hdl.handle.net/10945/43990.
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Approved for public release; distribution is unlimitedThis project examines the current business processes for micro-purchases within the government and analyzes the current processes with a potential to be system by utilizing business process re-engineering (BPR). The methodology includes a comparative analysis of BPR methodologies and tools, analysis of the current as is processes for the Naval Postgraduate School (NPS) micro-purchases, and the development of an improved to be processes. Data was gathered from various stakeholders in the purchasing process. BPR software was used to create use cases to study the process flow of the as is and to be systems. The implementation of the process flow, workload, and information systems is highly individual to each agency. The efficiency, effectiveness, and transparency of procurements within individual agencies are highly dependent on leadership, experience, skill sets, training, information technology solutions, and human resources. This research shows working models of improved cost, turn-around-time, and performance. The ultimate goal is to decrease the amount of time that it takes to complete the processes within the workflow system thus improving the turn-around-time for an end user to receive a product or service. Upon completion of the analysis of the as is model and the to be model, savings in both cost and schedule were demonstrated. Re-engineering a few activities that were causing bottlenecks improved the total duration from approximately 20.96 days to 10.4 days. While the changes made are unique to the processes in place at NPS, the structure of BPR can be broadly applied across the government.
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Vakola, M. "Business process re-engineering and organisational change : evaluation of implementation strategies." Thesis, University of Salford, 1999. http://usir.salford.ac.uk/14793/.
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This thesis is based on research carried out within the CONDOR project funded under the European ESPRIT programme, which is a partnership between English, French, and Swedish construction companies. The thesis aims at presenting empirical evidence and discussion that moves toward a theory of successful implementation of change initiatives such as business process re-engineering trying to identif' its main components. The thesis challenges the concept of business proàess re-engineering trying to add to the body of knowledge in this area through the development of a new business process re-engineering methodology applied and evaluated in the three case studies which were participated in the research. The research methodology used is a combination of quantitative and qualitative research methods (triangulation technique). A major element of the thesis is the empirical work carried out, in which the researcher was actively involved using the new business process re-engineering methodology. The analysis of both qualitative and quantitative results showed that the basis of a successful business process re-engineering should concern the development of some organisational characteristics, which would prepare the organisation for a more holistic form of organisational change. Finally, the thesis draws together the different problems and questions that arise in order to develop a business process re-engineering strategy, based upon the literature and empirical findings, in order to improve organisational effectiveness and help the organisations to survive in a continuously changing environment.
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Beebe, Larry E. "A Model for Cultural Resistance in Business Process Re-engineering Failure." NSUWorks, 1997. http://nsuworks.nova.edu/gscis_etd/408.
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The need for a new way of conducting organizational business has been identified as essential to remaining competitive. Increasingly, businesses and organizations have turned to redesigning or re-engineering operational business processes to improve performance and competitiveness. Business process re-engineering (BPR) has become a methodology that management uses when radical change is required in organizations practices. Despite the widespread implementation of BPR, most projects have failed. A major reason for reengineering failure is cultural resistance.
The evidence about the culture in re-engineering suggests that the majority of BPR projects are implemented by cross-functional, multi-disciplined teams so that was the focus of the research. A review of the literature failed to provide a significant guideline that management could use to address cultural resistance. Accordingly, it was necessary to examine social issues in order to determine what management could do to reduce cultural resistance in BPR teams.
The hypothesis was that cultural resistance in BPR implementations can be reduced and that a model can be developed that will effectively guide management intervention into the implementation of BPR. Findings suggested that cultural resistance could be reduced, if the correct combination of team characteristics are present, such as: openness and candor, leadership that does not dominate, decisions by consensus, understood and accepted goals, progress and results assessed, comfortable atmosphere, common access to information, a win-win approach to conflict. Results indicate that these characteristics can be measured and relationships established using the Myers Briggs Temperament Index, the Belbin Leadership Model, and the Motivational Potential Score. The QFD Matrix has been demonstrated to provide a sound approach for assessment and relationships. Committees and a Pilot Group provided feedback during the development of the model.
It seems clear that BPR methodology, with a credible plan for social re-engineering implementation, can play a significant role in gaining competitive advantage in the modem organization. BPR without consideration of the social or cultural factors is likely to meet significant resistance. This resistance will result in disappointing re-engineering implementation results, wasting vital organizational resources.
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Berrey, Linda G. "Re-engineering the proposal process using parametric cost models." Master's thesis, This resource online, 1992. http://scholar.lib.vt.edu/theses/available/etd-03302010-020222/.
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Barnum, Usher L. "Business process re-engineering: application for littoral combat ship mission module acquisition." Monterey, California. Naval Postgraduate School, 2006. http://hdl.handle.net/10945/10121.
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MBA Professional ReportThe purpose of this MBA Project is to investigate the possibility/feasibility of re-engineering the Littoral Combat Ship Mission Module (PMS-420) business process to function more efficiently. The Defense Acquisition system is designed to support the National Security Strategy by managing the technologies and programs that produce weapons system for the United States Armed Forces. Although the overall acquisition system functions well as designed, the purpose of this paper is to investigate the business process within PMS-420, and whether another design is more efficient. This paper will review the genesis of PEO LMW and its basic functionality as well as discuss in detail the unique business process of PMS-420 and its varied inter-agency relationships. This paper will discuss the efficient business processes of two other acquisition programs within PEO LMW; 1) Naval Special Warfare (PMS-340) and 2) Explosive Ordnance Disposal (PMS-408). While discussing these other acquisition programs this paper will note the particular business processes and management policies that promote efficiency, and whether these attributes can be applied to PMS-420. The final portion of this paper will be a summary of the findings and recommendations to PMS 420 in order for it to function more efficiently.
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Husein, T. "Evaluating developments in electronic communication technologies and their influence on business process re-organisation." Thesis, University of Wolverhampton, 2002. http://hdl.handle.net/2436/110014.
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Nel, Maria Elizabeth. "An approach to business process management at a higher education institution / Maria Elizabeth Nel." Thesis, North-West University, 2009. http://hdl.handle.net/10394/4314.
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Chang, Jeffrey Lih-Jen. "Exploring the links between business process re-engineering and small and medium-sized enterprises." Thesis, University of Warwick, 2000. http://wrap.warwick.ac.uk/4026/.
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Despite a growing literature on business process re-engineering (BPR) principles and prospects, there is little empirical research evaluating the success or failure of BPR initiatives. This is especially so in small and medium-sized enterprises (SMEs) where the potential for BPR benefit may differ significantly from that in their larger counterparts. An examination of the literature on process re-engineering reveals that BPR guidelines derived from the experiences in large organisations are inadequate for SMEs given the different characteristics of SMEs in terms of size, structure, culture, resources and technology. The objective of this research is to develop an appropriate basis of BPR guidelines for SMEs. A pluralistic research method is used due to the exploratory nature of the study and the absence of existing rigorous research in the area. This consists of a questionnaire survey of 116 Taiwan-based SMEs, followed by case studies of eight chosen organisations. The findings from the survey enable the researcher to modify the proposed framework of BPR implementing for SMEs, and the case studies explore the factors that facilitate/inhibit BPR success in SMEs in greater detail. The study reveals an opportunity for SMEs to benefit from BPR efforts, although their BPR initiatives are mainly inter-functional. Re-engineering in SMEs is often a response to positive trends, and is largely dependent upon the owner-manager's perceived benefits and risk-taking attitudes. A strategic vision as well as sound external relations may leverage SMEs' re-engineering efforts to higher business integration, while a lack of financial support and non-standardised IS infrastructure may restrict SMEs' BPR initiatives to functional areas. Employee empowerment, dedication to R&D, and innovative use of IT are intertwined and significantly related to BPR success. The study concludes by outlining the principles of BPR guidelines for SMEs based on a modified framework detailing the BPR environment in SMEs. These include a holistic and strategic view towards BPR, the roles of owner-managers and employees, change issues, and implementing BPR as a process change project.
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Jackson, S. "Development of a self-assessment model of organisation readiness for business process re-engineering." Thesis, Cranfield University, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.245551.
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Hayes, Maria. "Engineering work, identity and the role of information systems : two case studies of business process re-engineering." Thesis, University of Cambridge, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.396098.
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Ruikar, Kirti. "Business process implications of e-commerce in construction organisations." Thesis, Loughborough University, 2006. https://dspace.lboro.ac.uk/2134/2395.
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The need for construction to change its traditional working practices has been repeatedly expressed in government, industry, and academic publications. The Internet has been a major catalyst for change in most industry sectors, including the construction sector. The implementation of Internet-based technologies, such as ecommerce for achieving business targets, bring about changes in an organisation, its current practices, systems, processes and workflows. It is therefore important to evaluate the business process implications of adopting e-commerce in construction organisations. This was the focus of this study. The early stages of the research established the possible benefits, barriers, and drivers for the adoption of e-commerce technologies within construction. This was done by conducting an industry-wide survey that explored attitudes, current usage, barriers and enablers of IT and e-commerce within the UK construction sector. Survey results indicated that the exact benefits of using e-commerce within the construction industry were not known and more needed to be done to establish the effects of incorporating e-commerce applications into construction business processes and to demonstrate the opportunities of e-commerce for construction. To address this need a typical business process model that used the principles of business process re-engineering and demonstrated opportunities for e-commerce, was developed. Using this model it was possible to illustrate how, with the use of ecommerce applications, different members of the construction supply chain could derive business benefits and overcome traditional process inefficiencies. In order to effectively adopt e-commerce technologies in construction, companies may have to reengineer their current working methods, which could lead to a step change in current work practices. To facilitate such a step change it was essential to study and document the impact of specific e-commerce applications on their current end-user business processes. Case studies were conducted for this purpose. The case study findings showed that the end-user companies had accrued several business benefits from using e-commerce tools. Issues related to management buy-in and organisational culture were the main barriers to the wider use of e-commerce within the construction industry. The case studies and earlier findings indicated that e-commerce is 'here to stay' and it will not be long before it becomes an industry norm. Taking this into account, construction companies who are currently using, and those who have yet to use, e-commerce tools need to take measures to successfully adopt and benefit from these tools. It is important for companies that seek to adopt ecommerce to assess their 'e-readiness' for adopting e-commerce tools to ensure a productive and beneficial implementation of these tools. To address this need an ereadiness model for construction organisations and a prototype application, VERDICT, that assess e-readiness were developed and implemented. The model is based on the premise that for any company to be e-ready, its management, people, process and technology have to be e-ready in order to derive maximum business benefits. The research findings indicate that the use of e-commerce is still in its infancy within the construction industry. The current use of e-commerce has resulted in process automation, however, there is no evidence of process re-engineering. Such practices, although beneficial in the short-term, can have long-term implications in that the end-users are not necessarily making full use of the technology and hence not deriving full benefits from it. The model and e-readiness assessment prototype developed as part of this study will enable construction organisations to successfully adopt e-commerce and exploit its potential.
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Baiao, Manuel Mazanga. "Open Source Verktyg Stöd för Centrala Egenskaper hos Business Process Management (BPM) System." Thesis, Högskolan i Skövde, Institutionen för informationsteknologi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-15662.
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Sammanfattning I en komplex informationsteknologisk värld behöver företag och organisationer flexibla affärssystem som följer den tekniska utvecklingen. Av denna anledning har kommersiella BPMS-verktyg (Business Process Management System) blivit populära på grund av sin höga förmåga att snabbt integreras med affärssystemen i nya arbetsmiljöer. Ett alternativ till kommersiella BPMS-verktyg är de OSS-baserade (Open Source Software) BPMS-verktygen med öppen källkod som är tillgänglig för allmänheten att vidareutveckla. På grund av att de OSS-baserade BPMS-verktygen ofta är unga på marknaden och behöver vidareutvecklas blev syftet med denna uppsats att genomföra en granskning av de open source-baserade BPMS-verktygen vad gäller deras skilda egenskaper. En sådan granskning ökar förståelsen för hur verktygen fungerar och underlättar därför vidareutvecklingen av dem. Genom att utgå från en etablerad analysmodell av Delgado et al. (2015) genomfördes en tematisk innehållsanalys för att jämföra egenskaperna i dessa verktyg. Närmare bestämt analyserades insamlade dokument som beskriver BPMS-verktygens egenskaper. Den vägen jämfördes 6 olika BPMS-verktyg utifrån 13 egenskaper. Analysresultatet visade att Bonitasoft, jBPM och JMPM5 var de mest välutvecklade BPMS-verktygen som gav stöd för flest egenskaper. Resultatet visade även att verktyg med färre egenskaper ändå kunde vara ett bra alternativ för vissa företag, beroende på vilka egenskaper och funktionaliteter som prioriteras inom företaget.Abstract In a world of developing complex information technologies, companies and organizations need flexible and updated business systems that and match these technological developments. For this reason, commercial BPMS (Business Process Management System) tools have become popular because of their high ability to quickly integrate with business systems in new work environments. An alternative to commercial BPMS tools are the OSS-based (Open Source Software) open source BPMS tools that are available for the public to develop. Since the OSS-based BPMS tools are often new on the market and need further development, the purpose of this paper was to conduct an analysis of open source-based BPMS tools with respect to their various features. Such an analysis increases the understanding of the tools’ functionality and therefore facilitates further development of them. Based on an established analysis model by Delgado et al. (2015), a thematic option for some companies, depending on the characteristics and functionalities that are prioritized within the company. Content analysis was conducted to compare the characteristics of these tools. More specifically, collected documents were analyzed describing the properties of BPMS tools. That way, 6 different BPMS tools were compared based on 13 properties. The analysis showed that Bonitasoft, jBPM and JBPM5 were the most well-developed BPMS tools that supported most of the features. In addition, the analysis demonstrated that tools with fewer features could still be a good option for some companies, depending on the characteristics and functionalities that are prioritized within the company.
Nej
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Meiring, Nico Francois. "Developing and implementing a succession planning process which contributes to business objectives as part of a re-engineering process : a case study." Thesis, Stellenbosch : Stellenbosch University, 2000. http://hdl.handle.net/10019.1/49674.
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Thesis (MBA)--Stellenbosch University, 2000.Some digitised pages may appear illegible due to the condition of the original hard copy
ENGLISH ABSTRACT: Since 1994 the world has been opening up for South Africa, leading to the consequent issue of globalisation of trade. Not only have many of the old political orders gone but also so too have many of the old trade groupings. With the coming of globalisation the days of limited competition are over and the new business environment is far more open and dynamic. Since the world and its commercial activities are different, a different organisation needs to be created, the traditional ones simply do not survive the new circumstances. The resurgent interest in developing executive talent has been stimulated in recent years by various events and a lot of wishful thinking. It was not lost on corporate America that the leadership styles that had seemed so effective in the twenty or so years after World War II were inadequate in a later, convulsive era characterized by global competition, deregulation, economic upheaval, technological revolution, the end of the Cold War and other developments that ended the seemingly halcyon days. Wherever one looked, it seemed, there was a shortage of leaders who could navigate the storms, and company after company, legend after legend, stumbled, floundered, and sometimes died altogether. Many factors determined the success and failure of corporate struggles, only one of which was the quality of leadership. But it did seem that the inability of many companies to adapt was abetted by inadequate leadership, and it was at least plausible to assume that a different kind of leader was needed. Wisely or not, in times of crisis we want leaders to take charge, then we hold them perhaps more responsible for events, good and bad, than is actually merited. The massive dislocations of the last thirty years, driven by deregulation, globalisation, and competitive pressures, led to a widely perceived shortage of leaders who had the skills to handle change effectively. lscor embarked on a process of re-engineering (Project Apollo) towards the end of 1997, primarily to identify and redesign the core processes to enable Iscor to become a competitive player in the international markets. During the reengineering project various project teams worked on various core processes. Succession Planning referred to as Organisational Planning in this project, was one of the Human Resources (HR) core processes. The design was completed during 1998 and the implementation has now been in progress for a period of one year. The focus of this study project is to document the implementation of the model and the problems experienced while implementing a theoretical model as a case study.
AFRIKAANSE OPSOMMING: Die wêreld het vanaf 1994 oopgegaan vir Suid Afika wat daartoe gelei het dat Suid Afrika deel geword het van die wêreld handel. Die vorige politieke dispensasie en sekere handels blokke bestaan nie meer nie. Met die koms van wêreld handel is daar nie meer beperkte kompetisie nie en is die nuwe besigheidsomgewing baie meer oop en dinamies. Omdat die wêreld en die handelsomgewing verander het, moet 'n nuwe organisasie geskep word. Die tradisionele organisasie sal nie oorleef in die nuwe omstandighede nie. Die hernude belangstelling in die ontwikkeling van bestuurstalent is gestimuleer deur verskeie gebeure en 'n klomp denkbeeldige denke. Korporatiewe Amerika het besef dat die leierskapstyle wat so effektief was in die twintig of so jaar na die tweede wêreld oorlog, nie meer so relevant is in die huidige era wat gekenmerk word deur internasionale kompetisie, deregulasie, ekonomiese opbou, tegnologiese revolusie, die einde van die koue oorlog en ander ontwikkelings wat 'n einde gebring het aan die goeie ou dae. Waar 'n mens ook al kyk is daar 'n tekort aan leiers wat die pad kan vind deur die storms en organisasie na organisasie, legende na legende het gekwyn, gestruikel en partykeer heeltemal verdwyn. Daar is baie faktore wat die sukses of mislukking van organisasies bepaal, waarvan slegs een die kwaliteit van leierskap is. Dit wil egter voorkom of die onvermoë van organisasies om aan te pas tot 'n mate veroorsaak is deur onvoldoende leierskap en is dit logies om aan te neem dat 'n ander tipe leier nodig is. Wyslik of nie, in tye van krisisse wil ons hê dat leiers moet beheer neem en hou ons hulle somtyds vir meer verantwoordelik as wat regverdig is. Die massiewe hestruktuerings die afgelope dertig jaar wat gedryf is deur deregulasie, globalisering en kompeterende druk het gelei tot 'n wyd waargenome tekort aan leiers wat die vaardighede het om verandering effektief te hanteer. Iscor het teen die einde van 1997 begin met 'n proses van herstruktuering (Projek Apollo) ten einde die kern prosesse te identifiseer wat lscor in staat sal stel om kompeterend in die internasionale markte te wees. Gedurende hierdie herstruktuerings proses het daar verskeie spanne gewerk aan die verskillende kern prosesse. Opvolgbeplanning, wat bekend staan as Organsisasie Beplanning in hierdie projek, was een van menslike hulpbronne se kern prosesse. Die ontwerp was voltooi gedurende 1998 en die implementasie is nou in proses vir een jaar. Die fokus van hierdie studie projek is om die implementering van hierdie model asook die probleme wat ondervind word met die implementering van 'n teoretiese model te dokumenteer in 'n gevalle studie.
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Kuwaiti, M. E. "The role of performance measurement systems in the design and implementation of business process re-engineering." Thesis, Cranfield University, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.340872.
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Baiao, Manuel Mazanga. "Open source verktygs stöd för centrala egenskaper hos Business Process Management (BPM) system." Thesis, Högskolan i Skövde, Institutionen för informationsteknologi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-15732.
Full textAbstract:
I en komplex informationsteknologisk värld behöver företag och organisationer flexibla affärssystem som följer den tekniska utvecklingen. Av denna anledning har kommersiella BPMS-verktyg (Business Process Management System) blivit populära på grund av sin höga förmåga att snabbt integreras med affärssystemen i nya arbetsmiljöer. Ett alternativ till kommersiella BPMS-verktyg är de OSS-baserade (Open Source Software) BPMS-verktygen med öppen källkod som är tillgänglig för allmänheten att vidareutveckla. På grund av att de OSS-baserade BPMS-verktygen ofta är unga på marknaden och behöver vidareutvecklas blev syftet med denna uppsats att genomföra en granskning av de open source-baserade BPMS-verktygen vad gäller deras skilda egenskaper. En sådan granskning ökar förståelsen för hur verktygen fungerar och underlättar därför vidareutvecklingen av dem. Genom att utgå från en etablerad analysmodell av Delgado et al. (2015) genomfördes en tematisk innehållsanalys för att jämföra egenskaperna i dessa verktyg. Närmare bestämt analyserades insamlade dokument som beskriver BPMS-verktygens egenskaper. Den vägen jämfördes 6 olika BPMS-verktyg utifrån 13 egenskaper. Analysresultatet visade att Bonitasoft, jBPM och JMPM5 var de mest välutvecklade BPMS-verktygen som gav stöd för flest egenskaper. Resultatet visade även att verktyg med färre egenskaper ändå kunde vara ett bra alternativ för vissa företag, beroende på vilka egenskaper och funktionaliteter som prioriteras inom företaget.In a world of developing complex information technologies, companies and organizations need flexible and updated business systems that and match these technological developments. For this reason, commercial BPMS (Business Process Management System) tools have become popular because of their high ability to quickly integrate with business systems in new work environments. An alternative to commercial BPMS tools are the OSS-based (Open Source Software) open source BPMS tools that are available for the public to develop. Since the OSS-based BPMS tools are often new on the market and need further development, the purpose of this paper was to conduct an analysis of open source-based BPMS tools with respect to their various features. Such an analysis increases the understanding of the tools’ functionality and therefore facilitates further development of them. Based on an established analysis model by Delgado et al. (2015), a thematic option for some companies, depending on the characteristics and functionalities that are prioritized within the company. Content analysis was conducted to compare the characteristics of these tools. More specifically, collected documents were analyzed describing the properties of BPMS tools. That way, 6 different BPMS tools were compared based on 13 properties. The analysis showed that Bonitasoft, jBPM and JBPM5 were the most well-developed BPMS tools that supported most of the features. In addition, the analysis demonstrated that tools with fewer features could still be a good option for some companies, depending on the characteristics and functionalities that are prioritized within the company.
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Thamae, Katiso V. "The role of leadership during business process re-engineering in organisations : 'evaluation of the restructuring process at the Lesotho National Development Corporation'." Thesis, Stellenbosch : Stellenbosch University, 2003. http://hdl.handle.net/10019.1/53680.
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Mini-study project (MBA)--University of Stellenbosch, 2003.ENGLISH ABSTRACT: Business Process Re-engineering (BPR) has been undertaken by many organisations with the hope of dramatically improving their competitive position. In most cases however, this undertaking has been a failure. For the success of the BPR, organisational and people issues are of critical importance and cannot be overlooked, as often is the case. Many organisations have not recognised the fundamental need of fully addressing the "soft people issues" during their re-engineering exercises. The ability of the Management team and Management Consultants to filter through these soft issues is of critical importance to the success of the BPR. This study discusses leadership as the first topical issue. Within the parenthesis of LNDC, it then explores the leadership skills required by management of this institution. Leadership is intensely studied from the traits models, situational, consistency models to the transformational leadership styles. Change leadership forms an important basis of the discussions. Organisational culture is one important aspect that has to be considered during change initiative. Crafting and creating appropriate organisational culture forms the centrepiece of leaders' consideration during organisational change. The ability of a leader to create shared values within the organisation leads to building a strong corporate culture that distinguishes between organisations. The McKinsey's seven S model provides a firm framework for most changing organisations. This model illustrates how the soft, yet important issues powerfully impact the BPR process. All of these namely, strategy, structure, systems, style, skills, staff and shared values, are equally important and if any one of them is not properly aligned with the rest, the whole change process may become a failure. This model impacts all seven S's of the organisational dimension and is driven by strategy. Communication on the other hand forms another important element of the discussions. This study shows that without proper communication during organisational change, the whole change process can become a complete failure. The ability of a leader to disseminate intended information appropriately to the employees requires one to have skills and communication methods that are applicable to that particular organisational setting. After undertaking a survey at the LNDC, the researcher concluded that management, at this corporation lacks leadership skills necessary for managing change in an organisation. Recommendations have been made suggesting that the either the CEO be replaced or trained in leadership skills. This would help the organisation to successfully implement the intended change process.
AFRIKAANSE OPSOMMING: geen opsomming
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Gharib, Ali Jalal Ibrahim, and Ali Abdulbasit Abdulaziz. "The Sustainability related opportunities and challenges with various transformer insulation fluids and business case on re-refining." Thesis, KTH, Skolan för kemivetenskap (CHE), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-222015.
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Transformers are electrical devices used in practice to increase or decrease voltages. Transformers are of various sizes and used mainly in power distribution. To provide cooling and insulation, transformer oils are used together with cellulose that acts as a solid insulation. The most common type of transformer oil is mineral oil and is a product derived from the refining of crude oil. Its low cost and good compatibility with cellulose are two factors that have led to its predominant position as the common transformer oil. There are also synthetic ester based transformer oils, and following an increased interest in environmentally friendly products, transformer oils made from natural esters such as sunflower, soybean and rapeseed. Mineral oil is not biodegradable and is deemed as hazardous waste. The ester based oils are biodegradable and promoted as a more environmentally friendly alternative to mineral oil. In this thesis, the possibility of re-refining used mineral transformer oil is assessed from a financial perspective in the form of a business case and an LCA study has been done to compare the environmental impacts between ester based transformer oils and mineral based transformer oil. The results from the LCA study showed that from a cradle-to-gate perspective, mineral oil has a lower environmental impact than ester-based transformer oils. The re-refining of used mineral transformer oil further reduces the environmental impact. The results from the business case showed that a small scale re-refining facility is financially feasible but highly dependent on the supply and demand of used transformer oil. It is recommended to pursue further studies before making any decision. There is lack of data regarding the re-refining market in Eastern Europe and the accuracy of the LCA study can be further improved by having emissions data from re-refining used mineral transformer oil.Transformatorer är elektriska komponenter som tillämpas vid spänningsregleringar. Dessa transformatorer har olika storlekar och används i eldistribution. Transformatorolja tillsammans med cellulosa används som elektrisk isolering och kylning av transformatorer. Den vanligaste typen av transformatorolja är mineralolja och är en produkt som erhålls vid raffinering av råolja. Dess låga kostnad och goda kompatibilitet med cellulosa är två faktorer som har lett till dess dominerande ställning. Det finns också syntetisk esterbaserad transformatorolja och efter ett ökat intresse för miljövänliga produkter så tillverkas även transformatoroljor av naturliga estrar så som solros, soja och raps. Mineralolja är inte nedbrytbar och anses vara farligt avfall. De esterbaserade oljorna är nedbrytbara och anses vara ett mer miljövänligt alternativ till mineralolja. I denna rapport utvärderades möjligheten till att återraffinera använd mineralolja ur ett ekonomiskt perspektiv i form av en affärsplan och en LCA-studie där esterbaserad olja och mineralolja har jämförts ur ett miljöperspektiv. Resultaten från LCA-studien visade att mineralolja från ett ”cradle-to-gate” perspektiv har en lägre miljöpåverkan än esterbaserade transformatoroljor. Återraffinering av använd mineralolja minskar dess miljöpåverkan ytterligare. Resultatet från affärsplanen visade att en småskalig återraffineringsanläggning är ekonomiskt hållbar men samtidigt väldigt beroende av utbud respektive efterfrågan på använd mineralolja. Det rekommenderas att göra en djupare analys innan man fattar ett beslut. Det finns brist på information med avseende på återraffineringsmarknaden i Östeuropa. Noggrannheten på LCA-studien kan förbättras ytterligare genom att emissionsdata från en återraffineringsanläggning är tillgänglig.
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Fragapane, Rita. "Sviluppo di un sistema informatico per la riconciliazione incassi attraverso metodologie di Business Process Management." Bachelor's thesis, Alma Mater Studiorum - Università di Bologna, 2015. http://amslaurea.unibo.it/8361/.
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L'argomento trattato in questo elaborato riguarda le teorie, metodologie e motivazioni che hanno portato allo sviluppo di un'applicazione web per la riconciliazione incassi, funzione peculiare della contabilità di un'azienda.
Alla base delle scelte progettuali adottate, vi è una serie di studi sui processi e su come questi possano influenzare l'analisi e lo sviluppo dell'applicazione stessa.
Per poter effettuare una transizione di questo tipo, sono state adottate metodologie come il Business Process Management e inevitabilmente il Business Process Re-engineering, che consentono di modificare, migliorare, adattare e ottimizzare i processi.
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GOUVEIA, Carolina Nunes. "Investigação de abordagens de BPM para implantação dos controles de auditorias de TI: o caso da Lei Sarbanes-Oxley na CHESF." Universidade Federal de Pernambuco, 2009. https://repositorio.ufpe.br/handle/123456789/16262.
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No intuito de assegurar a transparência na gestão das empresas, novas regulamentações recomendam a adoção de modelos de referência, que facilitam a adaptação dos processos de negócio às novas exigências. Com a responsabilidade de encarar esses novos desafios, a auditoria encontra na área de TI uma aliada acostumada a lidar com ambientes adversos, e interessada em envidar esforços para construir soluções aderentes, com criatividade e inovação. Neste trabalho, inicialmente, são apresentados os alicerces metodológicos que fundamentaram a estruturação da área de TI da Chesf e prepararam o corpo técnico para lidar com o desafio da certificação na lei Sarbanes-Oxley. Em seguida, são apresentadas as abordagens de Business Process Management – BPM, utilizadas na construção de ferramentas de gestão dos processos de negócio da área de TI, a serem auditados na certificação. Três abordagens foram experimentadas e suas conclusões são comparadas e analisadas, a fim de justificar a escolha da abordagem efetivamente implantada. Este trabalho propõe apresentar a evolução do investimento da área de TI da Chesf em melhores práticas e demostrar como esse investimento vem contribuindo para o alcance dos objetivos de negócio da Empresa.
In order to ensure transparency in corporate management, new regulations used to recommend the adoption of reference models, which will allow users to adapt enterprise business processes to new demands. With the responsibility to face these new challenges, the Audit’s area find in IT area an ally used to dealing with adverse environments and interested in efforts to build solutions with both creativity and innovation. In this paper, initially, we present the methodological foundation that underlie the structuring of the CHESF’s IT area and prepared the staff to deal with the challenge of certification in Sarbanes-Oxley Act. Then, we present the approaches to Business Process Management - BPM used in the construction of tools for managing business processes in the IT area to be audited in the certification process. Three approaches have been tried and its findings are compared and analyzed in order to justify the choice of approach effectively deployed. This paper proposes to present the performance of CHESF’s IT area in best practices and demonstrate how it has been contributing to the achievement of the Company’s business objectives.
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Muhdi, Rani. "Re-Engineering the Operational System to Enhance the Customer Orientation of a Mid-Size Firm: A Field Study." [Johnson City, Tenn. : East Tennessee State University], 2002. http://etd-submit.etsu.edu/etd/theses/available/etd-0319102-195053/restricted/Muhdir041002a.PDF.
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Ng, Wai Kwan Stephen. "Re-engineering the semiconductors business process to focus on Total Service Quality development through people in the Customer Responsiveness Center : executive summary." Thesis, University of Warwick, 1998. http://wrap.warwick.ac.uk/4067/.
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The research work illustrates the setup of a new and unique cross-functional unit called "The Customer Responsiveness Center" or "the CRC". The objective of this center is to improve total service quality management through individual employees and teamwork. The ultimate objectives are employee satisfaction and customer loyalty. Forming the CRC in this way is an innovative approach for a traditionally technology focused organization where the fundamental objective is Total Customer Satisfaction. Before, not much work has been done in the organization to understand total service quality, to explore the power of people, and to demonstrate results from real teamwork. The author accepts this challenge. The Customer Responsiveness Center is a vehicle for promoting Total Service Quality and people involvement. It is crucial to making the company's Total Customer Satisfaction objective possible. The concept that employee satisfaction precedes customer satisfaction is expanded through this literature research. This is a different belief from the common saying: The customer always comes first. There is no doubt in the author's mind that when employees come first, they will develop happy customers. The author proves his belief correct with his own Total Service Quality Management (TSQM) model in the CRC. The Quality and Speed Team (QuST) process initiated by the author creates a positive environment for the CRC team to promote total service quality concepts. "QuST" is an innovative culture development process focusing on Total Quality, Speed of Execution and Teamwork. "QuST" is also a unique process derived from the Total Quality Management concept. The CRC team also attempts to break the traditional business cycle barriers to re-engineer for better results. This includes: making possible the shipment of China manufactured semiconductors to Taiwan; reducing the total logistics and distribution cycle time; and closing down the customer service department in Hong Kong (headquarters) for better synergy and productivity. While promoting the total service quality concept, the CRC team enhanced employee satisfaction and customer satisfaction. The team has started the total service quality drive for the Asia Pacific semiconductor products group in Motorola. However, these are the areas that also need additional attention and require further study. Times have changed. We no longer live in a manufacturing environment. Total service quality is critical to all service providers. Customers today demand a total-service- quality package and consider that the service quality component is as critical as if not more important than the physical product. We are literally customer-driven. We are moving into the 21st century. Organizations that fail to master the skill of total service quality management will face difficult times. The CRC TSQM is a change model that can be applied to other industries to benchmark and to master the skills and resources that give an organization competitive advantage in the 21st century.
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Broomé, Clason Agnes, and Maria Holmberg. "A Case Study of a Business Process Modeling in Mobile ERP System." Thesis, Malmö universitet, Fakulteten för teknik och samhälle (TS), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-20352.
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Utvecklingen inom informationssystem har lett till att allt fler verksamhet villdigitalisera deras arbetsprocesser. Det växande mobila användandet av EnterpriseResource Planning (ERP) på enheter såsom smartphones, tablets och handdatorer harlett till att verksamheter ställer större krav på sina system och leverantörer av dessa.Framtidens ERPsystemmåste fungera mobilt och underlätta arbetet för de anställdaistället för att vara ännu ett ITsystemsom ska lösa organisationens alla utmaningar.Denna fallstudie är gjord hos en grossistverksamhet i Skåne som var mitt iimplementationen av sitt ERPsystem,Microsoft Dynamics. Denna studie harundersökt hur arbetet med verksamhetens affärsprocesser såg ut före och underimplementationen av det nya systemet. Bakgrunden till fallstudien var att undersökaom det fanns korrelation mellan hur väl affärsprocesserna var evaluerade, anpassadeoch hur vällyckad verksamhetens ERPimplementationblev. Fallstudien villundersöka hur processmodellering och Business Process Management (BPM) kanstödja denna slags implementation av mobila ERPsystem.Verksamheten i studien är ett mellanstort säljochdistributionsföretag med kontor på4 svenska orter. Verksamheten påbörjade 2015 en digitalisering av helaorganisationen. ITsystemeti bestod då av flera olika system som anpassats underlängre tid för att integrera med varandra och dela information precis efterorganisationens önskan. Som en del av implementationen valde de att använda ettBusiness Process Modeling verktyg för att introducera och träna användarna avprocesserna i det nya systemet. Implementationsfasen i projektet började i februari2017 och i februari 2019 har verksamheten fortfarande inte fastställt ett Golivedatum.. Medeltiden för en ERPimplementationär 17,4 månader [5]. Då verksamhetenGolivedatum har flyttats räknas det nu som att verksamhetens implementation ärförsenade och över medeltiden.Arbetet med processerna före själva projektstart uppfattas som bristfälligt utifrån BPMdras slutsatsen att förseningen av “Go livedatumet”delvis beror det på att företagetoch organisationen inte har analyserat sina egna processer och har förlitat sig förmycket på att konsultbolaget och RapidValue BPM skulle sköta inlärning ochimplementationen.The development in information systems has led to an increasing number ofbusinesses wishing to digitize their work processes. The growing mobile use ofEnterprise Resource Planning (ERP) systems on devices such as smartphones andtablets has led businesses to place greater demands on their information systems andsuppliers of these. ERP system in the future must be able to function mobile andfacilitate the work for the employees instead of being another IT system that will solvethe organisation's all challenges.This case study was made at a wholesale company in Skåne, which was in the midstof an ERP implementation with Microsoft Dynamics. This study has investigated howthe work with business processes looked before and during the implementation of thenew system. The background to the case study was to investigate whether there wereany correlation between how well the business processes were evaluated, adapted andhow successful the business's ERP implementation was. The case study aims toinvestigate how process modeling and Business Process Management (BPM) cansupport this kind of implementation of mobile ERP systems.The activity in the study is a mediumsizedsales and distribution company withoffices in 4 Swedish locations. In 2015, the business began digitizing the entireorganization. The IT system consisted of several different systems that had beenadapted over time to fit the needs of the organisation. As part of the implementation,they chose to use a Business Process Modeling tool to introduce the system and trainthe users of the processes in the new system. The implementation phase of the projectbegan in February 2017 and in February 2019 the business still has not set a Golivedate. The average time for an ERP implementation is 17.4 months [5]. Since theGolivedate business has been moved, it is now considered that the operation'simplementation is delayed and over the average time.The work on the processes before the actual start of the project is perceived asinadequate from BPM, the conclusion is drawn that the delay of the "Go live date" ispartly due to the fact that the company and the organization have not analyzed theirown processes and have relied too much on the consulting company and RapidValueBPM to handle learning and implementation.
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Elnaghi, Marwan. "Exploring strategic leadership challenges in achieving an ICT enabled transformational government." Thesis, Brunel University, 2011. http://bura.brunel.ac.uk/handle/2438/9206.
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This empirical research focuses on exploring the role of strategic leadership in the shift from Electronic Government (eGovernment) to Transformational Government (tGovernment). Despite the fact that many countries have implemented eGovernment, the literature reports a number of themhave failed to reach the promised seamless transformation. Moreover, there is a dearth of research into the domain of tGovernment; the research which exists is limited in extent thus leaving scope for timely and novel research contributions. This thesis reveals that a valuable contribution to knowledge could be derived from exploring the domain of transformational government. The leadership motivationand incentives to conduct a radical government organisational change have become an area of great importance. There is limited research on the strategic role of leadership in achieving transformational government domain; hence, the implications of seamless integration for transformational government have yet to be explored. This research discusses transformational government by using a qualitative, multiple case study research strategy. Data is triangulated and analysed according to its explanatory properties and underlying structural context. This researchextends established norms in literature for tGovernment implementation by incorporating established theories in organisational change from other related disciplines. This is to explain the significance of the underlying philosophical nature of the emerging themes, thus enabling government leaders to create robust strategic proposals for tGovernment. This empirical research is conducted in a Middle Eastern cultural context based in Dubai, United Arab Emirates. The research arrives at several key findings and themesthat contribute to the body of knowledge. A primary finding is the need for a radical change and an innovative managerial approach in using ICT to enable radical change in government organisations. A related finding of this research is that many assumptions underlying the various tGovernment models for transformation fall short to empirically explain the transformational government domain. The government visionary leadership has been proven to be a powerful driver for change in terms of initiating and leading the process for transformational government.
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LABIYI, FEMI GBENGA. "How can parcel (package) delivery logistics company re-engineering their process to minimize the high send-again (returns) : A study based on UPS (United Parcel services) Delivery Logistic Company in Jönköping Sweden." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Centre of Logistics and Supply Chain Management (CeLS), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-43227.
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Fornabaio, Elvira. "Riprogettazione dei processi di produzione attraverso l’applicazione di tecniche della lean production: il caso Algotex." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2017.
Find full textAbstract:
Lo sviluppo industriale dell’epoca moderna è giunto al punto in cui le aziende non possono concentrarsi su una produzione che non tenga conto delle dinamiche esterne, ma devono porre sempre più attenzione ai processi che portano ad un efficiente funzionamento dell’azienda stessa. Nello stesso tempo i fruitori dei prodotti richiedono sempre più qualità, in minor tempo possibile e con un prezzo più competitivo. Questo è il contesto in cui le aziende attuali si trovano a dover competere. In soccorso a questa esigenza di produrre tutto bene, subito e a prezzi competitivi arriva la lean production la cui intera filosofia si basa su un principio cardine: “zero sprechi”.
La tesi proposta di seguito pone un focus sulle tecniche della lean production applicate ad un contesto aziendale. In particolare, l’obiettivo della tesi è quello di utilizzare gli strumenti conosciuti al fine di raggiungere degli obiettivi tangibili.
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Yee, Hon Weng (Jonathan). "Assessing the potential of inter-organisational shared services." Queensland University of Technology, 2009. http://eprints.qut.edu.au/26040/.
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Shared Services (SS) involves the convergence and streamlining of an organisation’s functions to ensure timely service delivery as effectively and efficiently as possible. As a management structure designed to promote value generation, cost savings and improved service delivery by leveraging on economies of scale, the idea of SS is driven by cost reduction and improvements in quality levels of service and efficiency. Current conventional wisdom is that the potential for SS is increasing due to the increasing costs of changing systems and business requirements for organisations and in implementing and running information systems. In addition, due to commoditisation of large information systems such as enterprise systems, many common, supporting functions across organisations are becoming more similar than not, leading to an increasing overlap in processes and fuelling the notion that it is possible for organisations to derive benefits from collaborating and sharing their common services through an inter-organisational shared services (IOSS) arrangement. While there is some research on traditional SS, very little research has been done on IOSS. In particular, it is unclear what are the potential drivers and inhibitors of IOSS. As the concepts of IOSS and SS are closely related to that of Outsourcing, and their distinction is sometimes blurred, this research has the first objective of seeking a clear conceptual understanding of the differences between SS and Outsourcing (in motivators, arrangements, benefits, disadvantages, etc) and based on this conceptual understanding, the second objective of this research is to develop a decision model (Shared Services Potential model) which would aid organisations in deciding which arrangement would be more appropriate for them to adopt in pursuit of process improvements for their operations. As the context of the study is on universities in higher education sharing administrative services common to or across them and with the assumption that such services were homogenous in nature, this thesis also reports on a case study. The case study involved face to face interviews from representatives of an Australian university to explore the potential for IOSS. Our key findings suggest that it is possible for universities to share services common across them as most of them were currently using the same systems although independently.
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Hussein, Ibrahim Mamma. "Assessment of the implementation of business processe-rengineering in the public sector in Ethiopia: the cases of the ministry of trade and industry and the ministry of works and urban development." Thesis, University of Western Cape, 2009. http://hdl.handle.net/11394/3280.
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Masters in Public Administration - MPAThe modern public sector and system of administration in Ethiopia began at the time of the imperial period, in the early 1960s. But this sector and the tradition of administration itself, compared with other countries, is not yet strong enough to play its role as a catalyst in the development and growth of the country. This study explores the wide array of public sector administration and reform practices in other countries and compares them with Ethiopia. More specifically, it looks into Business Process Re-engineering, a recently adopted type of reform, which originated in the private sector. Commonly termed BPR, Business Process Re-Engineering is a reform mechanism to uproot age-old systems of thinking and functioning in any organization and replace them with new paradigms and more efficient and lean systems that will lead to visible results. The literature reveals that it has had mixed results of improvement, both in the private sector and in the public sector in many countries. This study sets out to analyse whether this is just another fad of reform being adopted in order to fulfil a completely different objective of political reform, or whether it is a real effort to bring about changes in the way the public sector conducts its business. From its wide application in the country, two varying sectors have been chosen for this analysis. One is a service-giving institution in the Ministry of Trade and Industry, which has frequent interaction with citizens and, most importantly, investors and business organizations. The other sector is the policy, programming and legal framework designing institution in the Ministry of Works and Urban Development, an institution that depicts one of the core tasks of the public sector. As a result, the findings indicate mixed results in its application. In an institution where there are clearly defined tasks and deliverables, the BPR application seems to have generated visible results with potential continuity. On the other hand, in core public sector tasks, where government plays the regulatory and policy guiding roles, the initial outcomes of the re-engineering process do not look that promising. The newly designed and presented processes seem to be quite superficial, contrary to the principles of the BPR concept. In conclusion, re-engineering is not an across-the-board application when it comes to the public sector, as there are core functions of the government to which it does not apply. In addition, this leads the study to the conclusion that reforms are appropriate in the public sector, so long as they generate tangible results and changes.
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Karlsson, Hilda, Andersson Nathalie Lager, and Elin Wiberg. "Strategiarbete under en rådande kris : En intervjustudie av företag inom resturang- och hotellbranschen." Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-105570.
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Bakgrund: När covid-19 spred sig i Sverige under våren 2020 blev både samhället, näringslivet och andra samhällsfaktorer drabbade. Regeringen utformade flera restriktioner under årets gång och speciellt drabbad blev restaurang- och hotellbranschen. För företagen blev det snabbt viktigt att anpassa sig och tillämpa rätt strategi för att överleva. När covid-19 drabbade världen i modern tid skapade det ett unikt tillfälle att undersöka vilka faktiska strategival företag har tillämpat under en kris. Syfte: Syftet med studien är att nå en djupare förståelse i hur företag arbetat med strategiförändringar till följd av covid-19 och hur planering används i företags strategiarbete. Metod: I denna studie tillämpas en kvalitativ forskningsmetod med en abduktiv ansats. För att kunna undersöka forskningsfrågan har en intervjustudie gjorts. Data har samlats in genom semistrukturerade intervjuer från sex olika företag som ligger till grund för empirin. Slutsats: I studien framkommer det att samtliga företag har arbetet med att tillämpa nya strategiförändringar för att kunna fortsätta bedriva sin verksamhet till följd av covid-19. Företagen har inte använt någon långsiktig planering vid deras strategiarbete. Deras strategiarbete i covid-19 har istället handlat om kortsiktig planering, samarbete, kommunikation och kreativt entreprenörskap.Background: When covid-19 spread in Sweden in the spring of 2020, both society, business and other important societal factors were affected. The government designed several restrictions during the year and the restaurant and hotel industry was particularly affected. For companies, it quickly became important to adapt and apply the right strategy to survive. When covid-19 hit the world in modern times, it created a unique opportunity to examine strategy choices companies have applied during a crisis. Purpose: The purpose of this study is to gain a deeper understanding of how companies worked with strategy changes as a result of covid-19 and how planning is used in companies' strategy work. Method: In this study, a qualitative research method with an abductive approach is applied. In order to investigate the research question, an interview study has been conducted. Data have been collected through semi-structured interviews from six different companies that form the basis of the empirical data. Conclusion: The study shows that all companies have had to apply new strategy changes in order to stay in business due to the covid-19. The companies have not used any long-term planning in their strategy work. Their strategy work in covid-19 has instead focused on short-term planning, collaboration, communication and creative entrepreneurship.
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McLucas, Alan Charles Civil Engineering Australian Defence Force Academy UNSW. "An investigation into the integration of qualitative and quantitative techniques for addressing systemic complexity in the context of organisational strategic decision-making." Awarded by:University of New South Wales - Australian Defence Force Academy. School of Civil Engineering, 2001. http://handle.unsw.edu.au/1959.4/38744.
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System dynamics modelling has been used for around 40 years to address complex, systemic, dynamic problems, those often described as wicked. But, system dynamics modelling is not an exact science and arguments about the most suitable techniques to use in which circumstances, continues. The nature of these wicked problems is investigated through a series of case studies where poor situational awareness among stakeholders was identified. This was found to be an underlying cause for management failure, suggesting need for better ways of recognising and managing wicked problem situations. Human cognition is considered both as a limitation and enabler to decision-making in wicked problem environments. Naturalistic and deliberate decision-making are reviewed. The thesis identifies the need for integration of qualitative and quantitative techniques. Case study results and a review of the literature led to identification of a set of principles of method to be applied in an integrated framework, the aim being to develop an improved way of addressing wicked problems. These principles were applied to a series of cases in an action research setting. However, organisational and political barriers were encountered. This limited the exploitation and investigation of cases to varying degrees. In response to a need identified in the literature review and the case studies, a tool is designed to facilitate analysis of multi-factorial, non-linear causality. This unique tool and its use to assist in problem conceptualisation, and as an aid to testing alternate strategies, are demonstrated. Further investigation is needed in relation to the veracity of combining causal influences using this tool and system dynamics, broadly. System dynamics modelling was found to have utility needed to support analysis of wicked problems. However, failure in a particular modelling project occurred when it was found necessary to rely on human judgement in estimating values to be input into the models. This was found to be problematic and unacceptably risky for sponsors of the modelling effort. Finally, this work has also identified that further study is required into: the use of human judgement in decision-making and the validity of system dynamics models that rely on the quantification of human judgement.
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Hart, Peter Bartholomew. "A plm implementation for aerospace systems engineering-conceptual rotorcraft design." Thesis, Georgia Institute of Technology, 2009. http://hdl.handle.net/1853/28278.
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The thesis will discuss the Systems Engineering phase of an original Conceptual Design Engineering Methodology for Aerospace Engineering-Vehicle Synthesis. This iterative phase is shown to benefit from digitization of Integrated Product&Process Design (IPPD) activities, through the application of Product Lifecycle Management (PLM) technologies. Requirements analysis through the use of Quality Function Deployment (QFD) and 7 MaP tools is explored as an illustration. A "Requirements Data Manager" (RDM) is used to show the ability to reduce the time and cost to design for both new and legacy/derivative designs. Here the COTS tool Teamcenter Systems Engineering (TCSE) is used as the RDM. The utility of the new methodology is explored through consideration of a legacy RFP based vehicle design proposal and associated aerospace engineering. The 2001 American Helicopter Society (AHS) 18th Student Design Competition RFP is considered as a starting point for the Systems Engineering phase. A Conceptual Design Engineering activity was conducted in 2000/2001 by Graduate students (including the author) in Rotorcraft Engineering at the Daniel Guggenheim School of Aerospace Engineering at the Georgia Institute of Technology, Atlanta GA. This resulted in the "Kingfisher" vehicle design, an advanced search and rescue rotorcraft capable of performing the "Perfect Storm" mission, from the movie of the same name. The associated requirements, architectures, and work breakdown structure data sets for the Kingfisher are used to relate the capabilities of the proposed Integrated Digital Environment (IDE). The IDE is discussed as a repository for legacy knowledge capture, management, and design template creation. A primary thesis theme is to promote the automation of the up-front conceptual definition of complex systems, specifically aerospace vehicles, while anticipating downstream preliminary and full spectrum lifecycle design activities. The thesis forms a basis for additional discussions of PLM tool integration across the engineering, manufacturing, MRO and EOL lifecycle phases to support business management processes.
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Wu, Yi-ting, and 吳依庭. "A Study on the Influence Factors for the Business Process Re-engineering (BPR) Project Success." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/86873280363556002894.
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碩士國立中央大學
企業管理研究所
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Business Process Reengineering is the fundamental reconsider and radical redesign of the organization processes, in order to achieve drastic improvement of current performance in cost, service and speed. This study investigated the effectiveness of business process reengineering project impact factors by empirical analysis.
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Mothobi, Mohlomi. "Business process re-engineering: improving business operations." Thesis, 2009. http://hdl.handle.net/10210/2618.
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Lodesso, Solomon Lemma. "Stakeholder perceptions of service quality improvement in Ethiopian public higher education institutions." Thesis, 2012. http://hdl.handle.net/10500/9484.
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The study identifies how different stakeholders perceive service quality improvement initiatives in public higher education institutions in Ethiopia. For this purpose, a mixed research methodology was employed. Furthermore, secondary data were collected from a variety of literature and primary data were collected from academic staff and final year students at public higher education institutions using the SERVQUAL scale and through focus group interviews. The collected data were analysed using both descriptive and inferential statistics.
The research findings indicated that all dimensions of the service quality improvement initiatives were perceived by academic staff and studentsto be verypoor. The reasons for these poor or low perceptions were: the high expectationsof the stakeholders, the government’s intention to expand, lack of adequate knowledge regarding the implementation of the BPR process, the lack of motivation by service providers, poor management and the lack of good governance by the universities, inexperienced workers, non-empowered and task specific frontline employees, the low quality of the infrastructure, non-value adding hierarchical structures and approval systems, ethical problems with some service providers, the high staff turnoverand the lack of experienced staff. In addition, at all new universities, construction is underway and as a result,there are problems such as the poor state of the dormitories, classes,bathrooms, recreation areas, lounges, TV rooms, sport fields and internet connectivity, while the libraries are not well stocked with books and periodicals either. This study has recommended that the institutions should have standardised instruments that can be used to measure the status of service quality improvement and deliveryperiodically and to identify the areas that have the highest perceived performance gap scores in order to redeploy some of the resources. It also needs to be pointed out that the service providers lack sufficient knowledge and skillsconcerning the implementation of BPR, thus training is recommended in this regard.It is further recommended that for effective implementation of the BPR process, the importance of the provision of different guiding documents, continuous monitoring of activities and top
management support should be kept in mind.Educational Leadership and Management
D. Ed. (Educational Management)
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"EDI: an enabler for business process re-engineering." Chinese University of Hong Kong, 1995. http://library.cuhk.edu.hk/record=b5888291.
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Liu Chi Foo.Thesis (M.B.A.)--Chinese University of Hong Kong, 1995.
Includes bibliographical references (leaves 45-46).
TABLE OF CONTENTS --- p.IV
LIST OF FIGURES --- p.V
LIST OF TABLE --- p.VI
ACKNOWLEDGEMENT --- p.VII
Introduction --- p.1
Literature review --- p.3
Electronic data interchange --- p.3
Business process reengineering ( BPR) --- p.8
EDI and Reengineering --- p.11
Methodology --- p.15
Literature Review --- p.15
Case Study --- p.15
Analysis --- p.16
Case study --- p.17
Philips Consumer Electronics Corporation (PCFC) - Distribution revolution --- p.17
Tradelink in Hong Kong --- p.29
Analysis --- p.36
EDI as Enabler for BPR --- p.36
EDI lead to BPR --- p.38
EDI and Re- engineering --- p.41
Conclusion --- p.43
REFERENCES : --- p.45
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Groenewald, Ewald. "Business process re-engineering : a South African experience." Thesis, 2014. http://hdl.handle.net/10210/9187.
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M.Comm. (Business Management)The objective of this research can be summarised as follows: To understand the fundamental concepts of BPR To demonstrate the importance of people in the successful implementation of BPR To highlight the most common errors that lead to failure at re-engineering Business Process Re-engineering (Chapter two) is designed to bring about a drastic change in the way a companyconducts business. This is achieved by identifying core business processes and re-engineer them to gain competitive advantage. The kind of organisation that is most likely to be successful at BPR is one that already has a high degree of leadership (Chapter three) that can create a vision, articulate values, and create a climate in which business executives, managersand line personnel can all grow, flourish and have an impact on the way work is done. Chapter four is a case study to illustrate through a practical example how common errors lead to BPR failure.
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Akhavan, Ashkan. "Business process re-engineering using sharepoint in a consulting company." Dissertação, 2015. https://repositorio-aberto.up.pt/handle/10216/101684.
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Akhavan, Ashkan. "Business process re-engineering using sharepoint in a consulting company." Master's thesis, 2015. https://repositorio-aberto.up.pt/handle/10216/101684.
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