Dissertations / Theses: 'Business Process Reengineering (BPR)'

1

Moltu, Berit. "BPR på norsk. Managementkonseptet Business Process Reengineering (BPR) som kulturell praksis." Doctoral thesis, Norwegian University of Science and Technology, Department of Interdisciplinary Cultural Studies, 2004. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-218.

Full text

Abstract:

Denne avhandlinga handlar om forflytting og bruk av managementkonseptet Business Process reengineering (BPR), også kalla prosessorganisering, og korleis dette konseptet har vandra på si reise frå USA til Noreg og inn i norske bedrifter. Avhandlinga handlar ikkje like mykje om heile reisa og alle stoppa undervegs. Først og fremst handlar denne avhandlinga om den praktiske bruken av mangementkonseptet Business Process Reengineering, m.a.o. hovudvekt på siste del av reisa; konseptet i møte med ei norsk bedrift. I avhandlinga er vi òg innom første del av reisa, litteraturen om konseptet BPR, i tillegg eit av stoppa undervegs, konsulentbransjen.

Når det gjeld studie av managementkonsept er det ein del litteratur på spreiing av mangementkonsept. Ein analogi til denne litteraturen har vi i teknologi- og innovasjonsstudiar der innføring av ny teknologi vert sett på som eit spørsmål om diffusjon eller spreiing av innovasjonar som allereie er gjort. Diffusjon er ein metafor lånt frå fysikk og kjemi der det er snakk om forflytting av partiklar i tid og rom. Ein mykje nytta modell knytt til diffusjon av innovasjonar er den såkalla sentrum-periferi modellen (Schön 1973 i Sørensen 1987:10). Den byggjer på ein føresetnad om at innovasjonen som skal spreiast, er ferdig utvikla før spreiinga tek til. Diffusjon er korleis innovasjonen flyttar seg frå senteret til den endelege brukar, og dirigert diffusjon er ein sentralt styrt prosess av spreiing, opplæring og framskaffing av ressursar og incitament. Den prototypiske ”spreiaren” er ein seljar av t.d. nye legemiddel. Det finst dessutan to variantar av sentrum-periferimodellen: i den eine består sentrum av ein slags emissær som dreg rundt på kryss og tvers i sitt område og spreier ”den gode bodskap”. Vi kan lett sjå for oss mangementkonsulenten eller ”gurukonsulenten” i ei slik rolle når det gjeld managementkonsept. Og i den andre er det snakk om eit magnetisk sentrum som trekkjer potensielle diffusjonsagentar frå periferien til seg, slik t.d. universitet har gjort i lang tid. Denne sentrum-periferimodellen kan utviklast og nyanserast til ein sentrum-satelittsentrum-periferimodell.

Ein kan lett lese historia om BPR ut frå eit slikt perspektiv, om eit mangementkonsept som har blitt utvikla til eit ferdig produkt i Boston og som har blitt selt inn av konsulentar og regionale "gurukonsulentar”, og når sluttbrukaren i form av ei implentering av konseptet. Det er då ei typisk ovanfrå og ned innføring. Dette perspektivet handlar først og fremst om ei kvantitativ forflytting av eit konsept med eit ferdig innhald som ikkje endrar seg undervegs. Spreiinga sitt forløp vert gjerne presentert i form av S- og Gauss-kurver. Til eit visst punkt kan denne førestillinga ha noko for seg i form av at det er noko med BPR som vert forflytta. Alle perspektiv løfter fram noko og gjer andre ting usynleg, men kva som vert forflytta og korleis denne forflyttinga skjer, seier perspektivet ikkje noko om.

Utgangspunktet for denne avhandlinga er at denne førestillinga er mangelfull når det gjeld managementkonsept, på same måten som ho er mangelfull eller feilaktig for teknologiske innovasjonar. Sørensen (1987:3) peikar på at ved innføring av ny teknologi krevst eit minimum av tekniske såvel som organisatorisk tilpasning, og at det difor er rimeleg å sjå på innføring av ny teknologi som ein innovasjon. Han kallar dette innovasjon ”nedanfrå”. Dette skil seg frå innovasjonar ”ovanfrå” ved å legge vekt på dei meir kreative aspekta i innføring, og legg avstand til den litt mekanistiske forståinga av teknologioverføring eller forflytting som ofte følgjer av eit slikt ”ovanfrå” perspektiv.

For å analysere mitt empiriske materiale har eg nytta konstruktivistiske teknologi- og vitskapssttudiar (Science and Technology Studies, STS) for å forstå forflyttinga og bruken av managementkonseptet Business Process Reengineering (BPR). Dette er teoriar som er utvikla spesielt for å forstså spreiing av teknologi. Like fullt er det òg spesifikk kritikk av å sjå teknologisk spreiing som ein lineær diffusjonsmodell som nemt ovanfor. Meir spesifikt gjer eg bruk av aktørnettverksteori (ANT). Her ser ein på teknologioverføring som ein kontinuerleg nyskapingsprosess. Latour (1986) ser utbreiinga av ein innovasjon som ein forhandlingsorientert transformasjon, eller for å nytte hans eige omgrep, ein translasjonsprosess. Innanfor dette perspektivet vert ein innovasjon utbreidd etter kvart som fleire vert overtalte til å nytte han, men gjennom desse overtalingane/forhandlingane vert innovasjonen transformert, slik at han i aukande grad kan framstå som attraktiv for fleire brukarar. ”Spreiing”, eller for å nytte ein annan term, forflyttinga eller utbreiinga handlar dermed om mobilisering og samankjeding av interesser. På denne måten vert innovasjonen nytta av stadig fleire. Forflyttinga eller utbreiinga handlar òg om tilpasing av innovasjonen til nye interesser, slik at han kan nyttast som grunnlag for ei slik samankjeding av interesser, og dermed bruk av stadig fleire. Oppsummert kan ein seie at innovasjonar ikkje er konstante. Dei er under stadig utvikling og omdanning. Av mangel på denne innsikta har ein i diffusjonsstudiar ofte hatt korrelasjonsstudiar som har studert eigenskapar ved individ, organisasjonar eller produkt som påverkar spreiingshastigheita (Sørensen 1987:21). Diffusjonsforskinga er og harmoniorientert ved ikkje å sjå kva konfliktar, strategiar, interessemobiliseringhar å seie for korleis innovasjonar utviklar seg og vert brukte, med unntak av ”irrasjonelle” innslag som motstand mot endring som ein må overvinne. I sum kan ein seie at dei prosessuelle aspekta ved innovasjon/utbreiing/ibruktaking ikkje vert forstått innan ein diffusjonsmodell. I denne avhandlinga vil vi legge vekt på dei prosessuelle aspekta.

APA, Harvard, Vancouver, ISO, and other styles

2

Dell'Aquila, Mary Elizabeth. "Factors Contributing to Business Process Reengineering Implementation Success." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3291.

Full text

Abstract:

Organizational leaders continue to use business process reengineering (BPR) as a process improvement methodology even though BPR implementations have had low success rates. To increase BPR success rates, organizational leaders must understand what specific factors contribute to successful BPR implementations. Grounded in Lewin's field theory, the purpose of this nonexperimental, cross-sectional study was to examine the impact of gender and education on BPR. Data collection consisted of nonprobability convenience sample of 122 members from the professional networking website LinkedIn and the professional organizational website American Society for Quality. Data were gathered from a 6-point Likert-type scale survey instrument based on Hammer and Stanton's pre-identified BPR failure factors. The MANOVA results indicated no significant gender, education, or gender and education interaction effect on a linear combination of perception of BPR success factors, F (33.00, 318.00) = .591, p > 0.05, partial eta squared =.058. The results of this study might contribute to social change by helping organizational leaders understand factors that do not appear to be related to successful BPR implementations. The elimination of these factors could allow organizational leaders to focus on other factors for successful BPR implementations. Successful BPR implementations might lead to increased organizational profits, which could allow organizational leaders more opportunity and increase corporate social responsibility, all of which may directly affect the quality of life in a community.

APA, Harvard, Vancouver, ISO, and other styles

3

Tan, Kia Miang Richard. "Application of information systems development methodologies to business process reengineering." Thesis, Henley Business School, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.302576.

Full text

APA, Harvard, Vancouver, ISO, and other styles

4

Strand, Mattias. "En objektorienterad tillämpning inom Business Process Reengineering." Thesis, University of Skövde, Department of Computer Science, 1999. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-340.

Full text

Abstract:

Utvecklingen inom IT-området har under de senaste åren varit explosionsartad. Allt fler branscher har börjat att leta efter nya sätt att tillämpa de olika framsteg som skett inom området

Detta arbete behandlar en kombinerad litteraturstudie och intervjuundersökning kring objektorientering och Business Process Reengineering. Problemställningen för detta arbete har varit:

- På vilka sätt kan objektorientering tillämpas för att utveckla de synsätt och de metoder som används inom Business Process Reengineering

Syftet med arbetet var att hitta ett antal generella tillämpningsområden utifrån problemställningen, samt att hitta ett antal fördelar, som dessa generella tillämpningar skulle kunna medföra.

Resultatet av detta arbete visar att det finns områden inom Business Process Reengineering, där en objektorienterad tillämpning skulle kunna medför stora fördelar. Som exempel på detta kan nämnas förbättrade möjligheter att skapa och anpassa de informationssystem som skall stötta verksamhetsprocesserna. Även möjligheterna att skapa dynamiska metoder, där varje metodsteg utgörs av färdiga moduler som sedan kombineras, bör nämnas som en fördel.

APA, Harvard, Vancouver, ISO, and other styles

5

Vacek, Antonín. "Business Process Reengineering in public sector." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-72462.

Full text

Abstract:

The main goal of this work is to create some kind of simple methodology that can help to improve effectiveness of public organizations. There're a lot of theories and methodologies focused on this topic and there is a good chance many new ones will be presented in the future. These came mainly from management field and sometimes from other fields as well. This work focuses mainly on Business Process Reengineering and combines it with other methodologies hoping, it will help in a process improvements in the public sector. Focus is on Czech Republic but this work should be useful to other countries as well, if necessary changes are made in order to shape things that are different between the countries. In this work, a whole project cycle of the public organization processes improvement project can be found, but some project phases will be explained in more detail then the other. Focus is on the analytic parts of the project (strategy creation, use of UML, BSC and other models and methodologies like that) rather than the project management parts of the project. All the practical examples are from public sector organization -- namely the administrative office of one of the city districts of Prague. After reading this work, reader should have moderate understanding of the application of a BPR methodology in the public sector and how it can be supported by other methodologies. There is also big portion of models and diagrams in this work showing pieces of reality from chosen public organization. Their meaning is to show what is usually done in this kind of project and how to understand the models. This works goal isn't creation of a guideline to UML or any other modeling principles.

APA, Harvard, Vancouver, ISO, and other styles

6

Chamberlin, John. "Reengineering Corporation Street : an empirical study of business process reengineering (BPR) in two local authorities." Thesis, University of Derby, 2008. http://hdl.handle.net/10545/194871.

Full text

APA, Harvard, Vancouver, ISO, and other styles

7

Choudrie, Jyoti. "Investigating reengineering teams in the context of business process change." Thesis, Brunel University, 2000. http://bura.brunel.ac.uk/handle/2438/5145.

Full text

Abstract:

This research is concerned with investigating reengineering teams in the context of business process change, or more widely known, business process reengineering (BPR). Business Process Change, on the one hand, is still considered as being an approach that is required in recent times. Reengineering teams (teams that are involved with the planning, analysis and design of the approach) on the other hand, have been viewed to be essential for the development and implementation of BPR. Bearing these points in mind, it was discovered that although the reengineering teams area warrants attention, there has been little attention paid to it. In the reengineering area, specifically, this research aims to address two main issues: first, the role of reengineering teams in business process change and second, the human and organisational aspects that surround the teams. For this, the research applied several steps and they are described in the following paragraphs. To discover the role of the reengineering teams in the context of business process change, it was initially assumed that the foundations of the BPR lie in organisational change. Using this assumption, it became simpler and clearer to determine the exact role of teams. With regards to the human and organisational aspects, a strategy unique to the topic was adopted. At the outset, some human and organisational aspects that are more commonly found in the organisational behaviour and psychology areas were revealed and research with regards to these particular aspects was described. Whilst that was the theoretical side of the research, the research then had to determine whether the deductions formed from the theoretical side were evident in practice. For the empirical results, the research used a combination of approaches in order to obtain the desired results. A qualitative approach that has its foundations in Interpretivism was the methodology used in the research. The ontology assumed then that subjective meanings could be assumed to reconstruct reality. Evidence from practice was obtained using initially, two pilot studies. Further, a multiple case study strategy and the research techniques of mainly, interviews and referring to archival documents were utilised. Once the data was analysed, a theory that could be used for future research in the reengineering teams area was developed. This was arrived at using a combination of certain grounded theory techniques, particularly, the forming of categories and coding. The findings suggested that reengineering teams are imperative for BPR and that some of the selected human and organisational aspects are evident in the newly formed theory.

APA, Harvard, Vancouver, ISO, and other styles

8

Sockalingam, Sivamalar. "Discontinuity in change : an exploration of the role of conflict in business process reengineering." Thesis, Glasgow Caledonian University, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.340620.

Full text

APA, Harvard, Vancouver, ISO, and other styles

9

Al-Shihi, Badria. "Conceptual design of deoiling processes : business process reengineering (BPR) and computer support tools." Thesis, Loughborough University, 2001. https://dspace.lboro.ac.uk/2134/24447.

Full text

Abstract:

Deoiling of petroleum wastewater is a major concern in petroleum process engineering. The conventional design procedure for deoiling systems consists of nine consecutive stages involving different people or groups. This thesis considers reengineering the conventional procedure, with the aim of increasing the efficiency of the process and productivity of people involved. The thesis then investigates the development of the appropriate computer support tools for the new procedure. The reengineering of the procedure is based on concepts proposed by Hammer (1990). The resulting procedure consists of four stages, where parallelism of the different tasks in the conventional procedure is explicitly considered. A model of the new procedure is described in UML (Unified Modelling Language). The advantage of using UML instead of using just natural language description is that UML uses graphical representation that is easy to use and less prone to ambiguity. Based on the new procedure, a decision support system called CODES (Conceptual DEsign of deoiling Systems) was designed and implemented. CODES supports the stages of wastewater assessment, equipment options at different locations, treatment disposal options and recommendations for final process configuration. Two Case Studies using operating field data are reported. The Case Studies using CODES proved to be straightforward to use and produced appropriate comments on the performance of the existing designs and proposed alternatives to satisfy the design requirements. CODES results agreed with knowledge from previous plant trials. The contribution of this thesis to the deoiling design process is twofold. Firstly, a critical review of the conventional procedure has resulted in a new one, which has potential benefits of improving a company's efficiency by reducing the number of people and activities involved, and shortening the design time. Secondly, the feasibility of applying the new procedure and CODES is successfully demonstrated through the case studies. Limitations and areas of extensions are also identified.

APA, Harvard, Vancouver, ISO, and other styles

10

Belmiro, Tania Regina. "BPR change programmes in the UK and Brazil : a case study investigation with consideration of employee communication and other factors." Thesis, Heriot-Watt University, 1997. http://hdl.handle.net/10399/1276.

Full text

APA, Harvard, Vancouver, ISO, and other styles

11

Alessandrini, Davide. "Business Process Reengineering di una società di servizi: il caso Yourbusiness." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2017. http://amslaurea.unibo.it/13839/.

Full text

Abstract:

Sin dall'antichità l'innovazione ha rappresentato un concetto fondamentale per l'evoluzione della specie umana. Capire quando il cambiamento è necessario e come questo impatta sulla situazione attuale, è fondamentale e determina spesso la differenza tra il successo o l'insuccesso di molti progetti. Innovare rappresenta quindi un processo evolutivo che può riguardare prodotti, servizi, modelli organizzativi, sociali ed economici. A partire dalla seconda metà del '900 l'innovazione è stata spesso supportata da un altro fattore chiave: la tecnologia. Il progresso tecnologico è stato, e continua ad essere oggigiorno, il motore che ha permesso un rapido sviluppo dei moderni sistemi arrivando, a parlare di Industria 4.0 come quarta rivoluzione industriale e di "tecnologie abilitanti" come temi di attuale interesse del mercato globale. Due di queste ad esempio, Cloud e Big Data, rappresentano le principali innovazioni degli ultimi anni in campo tecnologico, e stanno modificano le nostre abitudini quotidiane sia in ambito lavorativo che privato. Questi nuovi approcci hanno portato allo sviluppo di nuovi modelli sia organizzativi che di business; questi, supportati dal sufficiente grado di maturità della tecnologia, rendono oggigiorno necessaria la presenza di figure esperte in grado di supportare enti ed aziende nell'organizzazione dei processi aziendali e dei sistemi informativi secondo le attuali esigenze. Il lavoro presentato in questa tesi è il risultato di un progetto di reingegnerizzazione organizzativa svolto per Yourbusiness srl, società del gruppo Computer Office operante nel settore IT del territorio marchigiano ed emiliano-romagnolo. Il cambiamento del mercato e l'affacciarsi di nuovi player ha reso necessario un radicale processo di riorganizzazione, lo sviluppo di nuovi piani strategici e l'introduzione di nuove tecnologie con l'obiettivo di migliorare le performance aziendali.

APA, Harvard, Vancouver, ISO, and other styles

12

Layne, Sylvia M. "Business Process Re-engineering (BPR) of the Navy's Information Professional (IP) Community's Continuing Education Unit (CEU) tracking process." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2006. http://library.nps.navy.mil/uhtbin/hyperion/06Mar%5FLayne.pdf.

Full text

Abstract:

Thesis (M.S. in Information Technology Management)--Naval Postgraduate School, March 2006.
Thesis Advisor(s): Dan Boger, Reese Zomar. "March 2006." Includes bibliographical references (p.255-257). Also available online.

APA, Harvard, Vancouver, ISO, and other styles

13

Denysenko, Stanislava. "THEORY OF BUSINESS PROCESS REENGINEERING AS ONE OF THE EFFECTIVE MANAGERIAL TOOL IN TIMES OF ECONOMIC DOWNTURNS." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-73916.

Full text

Abstract:

Business process reengineering (BPR) was analyzed as one of the approaches to considerably improve the performance of the enterprise. The actuality of BPR in times of economic downturn was evaluated. The historic evolution of the concept was examined and findings about the economic nature of BPR emergence were made. The dependence of BPR actuality and simplicity of BPR usage on the level of enterprise business process maturity was shown. A conclusion about optimal point was made via depicting the interrelations graphically. Advantages of BPR usage for enterprises of different sizes were proved and specified. Benefits of BPR were compared with benefits of other related methods like ERP, JIT, TQM and Continuous Improvement. The future possible development of the BPR was analyzed. There offered possible further directions of research in the area of BPR based on current limitations of the concept. Results of the research may be used in companies of maturity level one to three, taking into account size of the company and current state of business process maturity.

APA, Harvard, Vancouver, ISO, and other styles

14

Malík, Jan. "Optimalizace servisních procesů." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-114051.

Full text

Abstract:

The theme of the diploma thesis deals with the description and improvement of business process inside of the service company. The Goal is to formalize current state of business processes in the Czech division of international hardware producer and provide overall view on the processes for the company management. In the first section there is a company profile described by organisation chart, strategy, SWOT analysis and brief description of the internal information system. The middle part contains descriptive tables and Event-driven process chains of three main processes and their subprocesses. In the all processes there are identified few weaknesses that are the base for the last section. The final part suggests specific improvements to the weaknesses. It is author's proposals for solving difficulties inside of the processes. In conclusion all of the plans are grouped by every single role in the process.

APA, Harvard, Vancouver, ISO, and other styles

15

Gabellini, Andrea. "Business process reengineering: soluzioni ingegneristiche in ottica di re-layout, riorganizzazione del processo "service" ed attività di vendor rating in HSD S.p.A." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2014. http://amslaurea.unibo.it/6521/.

Full text

Abstract:

L'attività svolta in HSD S.p.A. si è concentrata sulle seguenti tematiche: progettazione di un nuovo layout con annessa pianificazione delle attività necessarie e valutazione economica dell'investimento, audit focalizzato ad individuare le criticità legate al processo di logistica inversa e proporne soluzioni migliorative ed infine implementazione di un sistema di controllo specifico e comparato dei fornitori.

APA, Harvard, Vancouver, ISO, and other styles

16

Vyleťal, Petr. "Procesní model obchodní společnosti." Master's thesis, Vysoká škola ekonomická v Praze, 2006. http://www.nusl.cz/ntk/nusl-161663.

Full text

Abstract:

Process management is frequently used term these days. The aim of this diploma thesis is to explain, what „process“ actually means, what has been the historical evolution, what are its alternatives, but mainly what are the benefits for the company. Even though the title of this thesis is „Process model of trading company“, its content goes further than that. Creation of company’s process model is only one part, even though important, of the process- based management of the company (Business Process Management, BPM). Moreover, the methods and procedures described in this thesis can be used almost in any company, not only in the trading one. The main contribution of this thesis is in its broad view of process management. This thesis deals with some topics, which at the first sight don’t even relate to BPM (ISO standards or Change Management). Nevertheless, after closer examination the link becomes obvious. Most of the methods described in the theoretical part of this document are later used in its practical part for the BPM implementation proposal in the concrete company. The read is thus given an option to immediately confront theory with reality and visualize sometimes very general theoretical procedures. This document is structured in 5 chapters. The first chapter introduces a reader to this thesis topic, reasons for its selection and the aims, benefits and limitations. The second chapter shows the meaning of process management in the broader context of related concepts. The aim of the third chapter is to show practical use of process management. The fourth chapter is dedicated to implementation proposal of BPM in specific company. First, the company is described and its main aspects analyzed, which enables to present the company strategy. Then, the most important company processes are modeled and described, together with their evaluation and optimization proposal. The benefits and advantages of BPM are outlined in the closing chapter.

APA, Harvard, Vancouver, ISO, and other styles

17

Anderson, Filip. "Användandet av RPA-verktyg : En studie om hur medarbetarnas förväntningar inför ett införande påverkar RPA användningen." Thesis, Karlstads universitet, Handelshögskolan (from 2013), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-84624.

Full text

Abstract:

Syftet med uppsatsen är att identifiera vilka uppfattningar som har identifierats efter införandet av RPA i förhållande till de förväntningar som fanns hos medarbetarna. För att undersöka det har följande frågeställning utformats; vilka skillnader, om några, finns mellan medarbetarnas uppfattningar efter införandet och deras förväntningar före? Vilka uppfattningar har medarbetarna om RPA-s nytta? och vilka lärdomar kan man ta med sig till framtida RPA-projekt? Undersökningen gjordes genom en kvalitativ datainsamlingsmetod där det förekom att undersökningsdeltagarna fick svara på formulär som sedan följdes upp med en form av diskussion med personen i fråga. Intervjufrågorna är byggda på den analysmodell som är gjord utifrån den litteratur som ligger till grund för mitt arbete. I undersökningen deltog det fem personer som på något sätt kommer i regelbunden kontakt med RPA på sin arbetsplats. Resultatet visar att undersökningsdeltagarna, inför införandet, var positiva till att RPA skulle införas, men också att de var positiva till RPA efter införandet. Resultatet visar också att undersökningsdeltagarna ser värdet i att använda RPA. Slutsatserna från undersökningen visar att de förväntningarna som medarbetarna har på RPA, inte har förändrats efter att RPA har införts. Undersökningsdeltagarna var positiva före införandet och efter införandet är de fortsatt positiva. En annan slutsats visar att undersökningsdeltagarnas uppfattningar om RPA är positiva. Undersökningsdeltagarna ser att RPA tar bort en viss arbetsbelastning. Den sista slutsatsen visar att tydlig och bra information från ledningen och att användarmedverkan krävs för att lyckas bra med kommande projekt

APA, Harvard, Vancouver, ISO, and other styles

18

Hagos, Samuel. "Assessment of Business Process Reengineering Implementation and Result within Ethiopian Ministry of Health and Gambella Regional Health Bureau Contexts." Thesis, Blekinge Tekniska Högskola, Sektionen för datavetenskap och kommunikation, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-5312.

Full text

Abstract:

For many years, the tight bureaucratic and task centered approaches of civil service institutions of Ethiopia led to fragmentation, overlap and duplications of efforts than being responsive, flexible and customer focus. To this end, Business Process Reengineering (BPR) has been considered as a government sector technique to help organizations fundamentally rethink how they do their work in order to dramatically improve customer service, cut operational costs, become responsive, flexible and customer focus. BPR has great potential for increasing productivity through reduced process time and cost, improved quality, and greater customer satisfaction, but it often requires a fundamental organizational change. Despite the numerous advantages of BPR in terms of responsiveness, flexibility and customer focus, its implementation is perceived to be a difficult task and also many unsuccessful experiences have been reported in the literature. In fact, there are very few survey researches that attempt to highlight the kinds of activities that the organizations should pursue to ensure a reasonable transition to the new process; manage the human and technical issues surrounding implementation of the new process; and assess the results of its reengineering efforts. But these researchers saw the issues from private cooperative organizational perspectives and contexts. Besides, most of the discussions and findings were stretched up to showing that successful BPR implementations process are mainly associated with the organizations capability in managing changes. The researches paid no attention to other factors, like the issues of enabler, tools and techniques which can be utilized to build momentum. Hence, the present research investigated the factors associated with successful implementations of BPR projects in the contexts of public institutions. Based on a case study conducted in Ethiopian Ministry of Health and Gambella Regional Health Bureau; this research attempted to provide guidelines and best practices in public service providing institutions that will help them to achieve dramatic performance gains while implementing BPR projects. A cross sectional, qualitative and quantitative study was conducted taking 90 respondents and 20 interviewees as study subjects. Data were collected from June 1 to July 31 2010. A structured questionnaire was filled by 90 respondents where 43.3 % of them from Gambella Peoples’ National Regional State Health Bureau and 56.7% of them were from Ethiopian Federal Ministry of Health. The questionnaire was employed to collect data on change management and factors associated with the attainment of performance goals whereas in-depth interviews were utilized to substantiate the findings of questionnaire and investigate the use of information technology as enabler. The in-depth interviews included planners, core process owners and directors. Cross tabulation results imply that there is significant associations between attainment of performance goals and availability of written comprehensive plan for pilot test, refinement and implementation of change management plan, availability of communication strategy, placement of performance measures, motivation to take new roles and responsibilities, Use of information technology as enabler and pilot testing to evaluate new process. Hence, the findings of this research suggest that reengineering project implementation is complex, involving many factors. To succeed, it is essential that change be managed and that balanced attention be paid to all identified factors, including those that are more contextual (e.g., management support and technological competence), performance management, availability of comprehensive implementation plan, communication strategies, refinement and implementation of change management plan, use of pilot testing to evaluate new process, motivation to take new roles and responsibilities and usage information technology as enabler.
+251911436197, Gambella, Ethiopia, P.o.box. 90

APA, Harvard, Vancouver, ISO, and other styles

19

Rossi, Manuela. "Business process reengineering e project management: La creazione del sistema di gestione dei progetti in ICS Italia - Aspiag Service S.R.L." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2014. http://amslaurea.unibo.it/6786/.

Full text

Abstract:

L’obiettivo dell’elaborato è mostrare come, partendo da una robusta base teorica nelle discipline del Project Management e del Business Process Reengineering, sia possibile ridefinire un sistema di gestione dei progetti (a livello singolo e di aggregato) e sviluppare, presso il personale coinvolto, le competenze necessarie a sostenere autonomamente ed a migliorare il sistema così creato. La reingegnerizzazione della progettazione nell’azienda in esame si è sviluppata nell’arco di un quadriennio: nel 2010 è stata concretizzata la prima release dei processi di gestione del progetto singolo e dell’aggregato, nel 2011 è maturata la seconda release, mentre nel biennio 2012-2013 si sono “congelati” i risultati ottenuti e si è sviluppata l’autonomia dei Project Manager interni e del Project Management Office. Dall’analisi è emersa l’importanza di un solido approccio metodologico negli interventi di innovazione organizzativa.

APA, Harvard, Vancouver, ISO, and other styles

20

Eshetu, Messay Shiibre, and Semahegn Woldesemaet Kebede. "Imapct of Business Process Reengineering(BPR) On Customer Satisfaction, Employee Empoerment and Service Quality: Case Study On Commercial Bank Of Ethiopia." Thesis, Karlstads universitet, Avdelningen för företagsekonomi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-14244.

Full text

APA, Harvard, Vancouver, ISO, and other styles

21

Othman, A. R. M. "The relevance of adopting business process reengineering (BPR) and service quality management (SQ) in Islamic bank management : a case study in Kuwait." Thesis, University of Wales Trinity Saint David, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.503577.

Full text

APA, Harvard, Vancouver, ISO, and other styles

22

Dai, Jingya. "Implement BPR and CPI to optimize the process of getting medicine in pharmacy : a comparison between Sweden and China." Thesis, Växjö University, School of Mathematics and Systems Engineering, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:vxu:diva-1610.

Full text

Abstract:

This report generally focuses on the process of getting medicine from the pharmacy in the hospital. The processes are different in Sweden and in China due to the different concrete conditions. Compared with the Swedish process the Chinese flow lags fairly far behind. To optimize the Chinese process by taking advantage of the Swedish process is the intention of this report; it also gives the advice on how to improve the performance for the Swedish process. By comparing the multiple theories for process improvement, I used Business Process Reengineering (BPR) theory to reengineer the Chinese process and used Continues Process Improvement (CPI) theory to ameliorate the Swedish process. The differences between BPR and CPI are also revealed in this report.

APA, Harvard, Vancouver, ISO, and other styles

23

Agyapong-Kodua, Kwabena. "Multi-product cost and value stream modelling in support of business process analysis." Thesis, Loughborough University, 2009. https://dspace.lboro.ac.uk/2134/5585.

Full text

APA, Harvard, Vancouver, ISO, and other styles

24

Qussisiya, Valantina 1971 Carleton University Dissertation Management Studies. "Using business process reengineering (BPR) to improve the operations management of cottage industries in developing countries; a case study of Bani Hamida project in Jordan." Ottawa.:, 1996.

Find full text

APA, Harvard, Vancouver, ISO, and other styles

25

Grando, Mattia. "Cambiamento organizzativo del processo dell' offerta di servizi informatici: il caso CINECA." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2019.

Find full text

Abstract:

La seguente tesi di laurea si sviluppa attorno ad un caso di cambiamento organizzativo, riferito in particolare ad una riprogettazione di un processo aziendale rivolta all’efficientamento delle attività ed alla riduzione degli sprechi. Tale intervento è stato attuato attraverso un progetto di reingegnerizzazione dei processi, avviato come parte integrante di un corso di formazione sui principi del Lean Thinking. Il percorso di cambiamento organizzativo considerato nel caso studio è stato intrapreso da Cineca, consorzio interuniversitario senza scopo di lucro le cui attività principali sono il supporto alla ricerca scientifica e la fornitura di servizi informatici gestionali alle università ed al MIUR. L’obiettivo di questa tesi di laurea è principalmente quello di descrivere ed analizzare il progetto di reingegnerizzazione di un processo organizzativo, mettendone successivamente in evidenza le modalità di svolgimento ed i risultati. Un ulteriore intento è quello di mostrare un esempio di applicazione dei principi del Lean Thinking al mondo dei servizi, mostrando le enormi potenzialità di questo approccio anche in contesti diversi da quelli manifatturieri. La struttura del lavoro è stata organizzata in due macro sezioni. La prima, di carattere teorico, è composta dai primi tre capitoli e definisce concetti e modelli che permetteranno di inquadrare ed analizzare il caso studio. In particolare si affrontano, sfruttando anche la letteratura di riferimento, tematiche quali il cambiamento organizzativo, la sua corretta gestione, il cambiamento radicale, il Business Process Reengineering, e l’utilizzo dei principi del Lean Thinking nel mondo dei servizi. La seconda, che si concretizza nel capitolo quattro, ha un carattere maggiormente pratico e si riferisce al progetto di reingegnerizzazione di un processo organizzativo, argomento su cui è incentrato questo elaborato ed attività a cui ho personalmente preso parte personalmente durante il mio tirocinio.

APA, Harvard, Vancouver, ISO, and other styles

26

Athanasiou, Christina Dimitri. "Reengineering BPR : a critical exploration." Thesis, University of Hull, 2000. http://hydra.hull.ac.uk/resources/hull:5583.

Full text

Abstract:

Purpose and aims of the thesis: This thesis critically reviews the current BPR literature through the perspective of the systemic/holistic management thinking, in such a way as to bring the study of BPR into a new era. Central to this holistic type of thinking are the concepts of Processes, Radicality, IT/IS, Culture and Human Element awareness: these concepts are used to explore core publications in reengineering literature. More specifically the aims of the thesis are to (i) explain why BPR needs redefining, (ii) redefine it as a holistic activity, (iii) provide guidelines to do that and also (iv) show the feasibility of this approach. Research Method: For the achievement of the above aims, a combination of research methodology strategies and techniquesw as used.T hesei nclude a documentary review approach and a comparative analysis for gathering and disseminating the data. These were complemented by case study material, which is used to assess the plausibility of the suggestions made in this particular thesis. Findings: While exploring the notion of BPR it was identified that (i) the notion has no universally accepted definition, (ii) largely the definitions and numerous core reengineering readings (Davenport 1993, Johansson et al.1993, etc.) give emphasis to different extreme orientations (e.g., IT oriented, processes oriented) and thereby attract negative criticism (Jones 1996, Case 1999), (iii) there is no code of practice (no formal guidelines) when practising reengineering, and largely (iv) there is a great amount of inconsistency between what the examined BPR authors say they do, and what they actually do in practice (e. g., Hammer and Champy 1993). Recommendations: Recognising the novel link between a number of major fields of activity (Processes, Radicality, IT/IS, Culture and Human Element), enabled a new holistic definition and a new form of guidelines to emerge, and be operationalised; that is, for this author to present a set of theoretical and practical ways of improving the BPR managerial tool. Such guidance, though, is not intended to be sterile and staid. Indeed, this guidance will itself incorporate critical thinking around the issues involved in an intervention like BPR, by the further enhancement of multi disciplinary discourse about organisational learning and awareness. It is concluded that this set of recommended guidelines could provide a framework for an enriched, holistic and successful BPR initiative.

APA, Harvard, Vancouver, ISO, and other styles

27

Choi, Chung For. "Enhancing business process reengineering success." HKBU Institutional Repository, 1996. https://repository.hkbu.edu.hk/etd_ra/59.

Full text

APA, Harvard, Vancouver, ISO, and other styles

28

劉濤 and Albert T. Liu. "先進客戶管理資訊系統之設計與實作—以出版產業為例—." 碩士, 中原大學, 1991. http://handle.ncl.edu.tw/11296/ndltd/83690197553565139691.

Full text

Abstract:

根據AMR Research的預估，全球的客戶關係管理(Customer Relationship Management，CRM)市場規模，從1998年23憶美元，預估西元2003年將達到168憶美元。以及由2002年底Siebel推出的解決方案來看，CRM的趨勢將針對各種應用系統如何做好整合。本研究之目的，旨在整合現有客戶關係管理相關文獻，與日商B公司多年來的經驗，以流程再造為出發點，從而設計出新的客戶管理資訊系統中之「銷售」、「行銷」以及「客戶服務」等機制，以解決舊系統不敷使用的問題，並且提供新商品線銷售與服務的機制，以及整合部份內外部系統。研究過程中實踐了系統開發生命週期(System Development Lifecycle)的理論進行新系統之分析、設計、開發、測試，並進一步分析與探討新系統實際上為B公司帶來的效益。以期對於國內企業因應快速發展的CRM趨勢，本系統的實現提供了國內其它產業進行CRM資訊系統建置過程的參考價值。
According to the prediction of AMR research, the marketing scale of global Customer Relationship Management will be expected to rise from 2.3 billions in 1998 to 16.8 billions in 2003. Viewing the CRM solution of Siebel in the end of 2002, the trend of CRM will focus on how to integrate other hundreds of applications. The objective of this study is to integrate the related references of present CRM and the publisher industry experiences within a Japanese company B. On the basis of Business Process Reengineering (BPR) theory, we design the Sales, marketing, and customer services in the new CRM system in order to solve the problems on the legacy system, to provide the new sale channels and services mechanism of new product line and to integrate parts of the inner and 3rd party information system. During the research process, we accomplished the theorem of System Development Lifecycle to analyze, design, develop, and test of the new system. And further analyze and discuss of the benefit to company B from the the new system. In order to match the trend of the rapid growth in the CRM market for local enterprises, this system supplied the referenced value during building the CRM information system for other local enterprises.
目錄摘要……..………………………………………………………… I 目錄………….…………………………………………………… II 表目錄……………………………………………………………. IV 圖目錄………………….………………………………………… V 第一章緒論………………….…………………………………... 1 1.1. 研究背景與動機……….……………………………… 1 1.2. 研究目的與範圍………………………………………. 3 1.3. 研究方法與論文結構………………………………….. 4 第二章文獻探討…………………………………………………6 2.1顧客關係管理系統………………………………………..……6 2.2企業資訊系統整合………………………………….…..…..…10 2.3企業策略委外…………………………………………….……12 2.4企業流程再造…………………………………………….........13 第三章案例背景與解決方案………………………………..….15 3.1案例背景分析…………………………………………………16 3.1.1 舊系統功能……………………………………….…...17 3.1.2 舊系統業務流程………………………………………25 3.1.3 舊系統流程分析………………………………………27 3.2 解決方案……………………………………………………...29 3.2.1 新系統流程分析………………………………………30 3.2.2 新系統功能設計重點…………………………………31 3.2.3 預期效益………………………………………………33 3.3 技術需求分析………………………………………………...34 3.3.1 系統分析與設計方法…………………………………34 3.3.2 技術選用………………………………………………41 第四章系統架構…………………………………..…………….44 4.1系統分析………………………………………………..……..44 4.1.1 業務流程圖……………………………………………45 4.1.2 Data Modeling………………………………………….50 4.2 系統設計……………………………………………………...57 4.2.1平行設計……………………………………………….58 4.2.2 MVC設計概念………………………………………...59 4.2.3 系統雛形……………………………………………....62 4.2.4其他系統整合介面…………………………………….68 4.2.5系統架構圖…………………………………………….69 4.3 系統開發………………………………………………….…..71 4.3.1 Web功能模組……………………………………….....72 4.3.2 批次模組………………………………………………74 4.4 系統測試……………………………………………………...76 4.4.1系統整合測試………………………………………….77 4.4.2使用者接受度測試…………………………………….81 4.5 系統上線……………………………………………………...82 4.5.1教育訓練……………………………………………….82 4.5.2上線計畫……………………………………………….82 4.6 系統開發相關技術…………………………………………...86 4.7 效益評估……………………………………………………...91 第五章結論與後續研究方向…………………………………..98 5.1 結論…………………………………………………………..98 5.2後續研究方向…………………………….…………………..99 參考文獻………………………………….………………….101 表目錄表2-1 四大巨人CRM解決方案的銷售與趨勢分析表…………………………...8 表3-1 銷售系統功能簡述………………………………………………………….17 表3-2訂戶資料管理功能簡述……………………………………………………..19 表3-3 契約(訂單)管理功能簡述…………………………………………………...20 表3-4 債權管理功能簡述………………………………………………………….22 表3-5催款管理功能簡述…………………………………………………………..22 表3-6發貨管理功能簡述…………………………………………………………..23 表3-7舊系統功能分析……………………………………………………………..24 表3-8新系統解決方案重點………………………………………………………..29 表3-9新系統各部門人員動作概要說明…………………………………………..30 表3-10流程分析策略分析表………………………………………………………36 表3-11軟體生命週期模式比較表…………………………………………………38 表 3-12 系統建構模式與軟體品質評析表………………………………………..42 表3-13 J2EE與 .Net比較表……………………………………………………….43 表4-1 Table Schema 範例…………………………………………………………..52 表 4-2 系統測試分類表……………………………………………………………76 表4-3 Unit Test測試案例…………………………………………………………...79 表4-4 SIT測試案例………………………………………………………………...80 表4-5 上線計畫表執行細項……………………………………………………….84 圖目錄圖1-1研究方法……………………………………………………………………….5 圖3-1舊系統功能架構圖一(依子系統) ……………………………………………18 圖3-2舊系統功能架構圖二(依部門) ………………………………………………18 圖3-3 舊系統訂購/出貨流程……………………………………………………….26 圖3-4 新系統訂購/出貨流程圖…………………………………………………….31 圖3-5 ERD範例……………………………………………………………………..35 圖3-6 應用系統平行開發的方……………………………………………………..40 圖3-7 系統雛形設計流程圖………………………………………………………..41 圖4-1 B公司整體業務流程圖………………………………………………………45 圖4-2 客戶註冊/訂購流程………………………………………………………….46 圖4-3個人資料變更流程……………………………………………………………46 圖4-4 訂單內容變更………………………………………………………………..47 圖4-5 信用卡入金流程……………………………………………………………..47 圖4-6 退款流程……………………………………………………………………..48 圖4-7 客戶服務……………………………………………………………………..48 圖4-8 物流再發送流程……………………………………………………………..49 圖4-9 名條列印與線上分析報表流程……………………………………………..49 圖4-10 Conceptual Data Model (E-R with Entity) ………………………………….51 圖4-11 Conceptual Data Model Sample(E-R with attributes)……………………….52 圖4-12 亞洲共通版系統設計概念圖………………………………………………58 圖4-13 各子系統功能概要圖……………………………………………………....59 圖4-14 i18n的技術應用範例……………………………………………………….60 圖4-15第一層級Prototype範例(訂單) ……………………………………………63 圖4-16第二層級Prototype範例(訂單) …………………………………………..64 圖4.17第三層級Prototype範例(訂單) …………………………………………..65 圖4-18新系統架構圖……………………………………………………………..69 圖4-19系統硬體部署圖…………………………………………………………..70 圖4-20 JDBC Connection Pooling Module………………………………………..88

APA, Harvard, Vancouver, ISO, and other styles

29

Fantini, Enrico. "Business Process Reengineering per una PMI." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2018. http://amslaurea.unibo.it/15727/.

Full text

Abstract:

La tesi si occupa del Business Process Reengineering per una piccola media impresa. Il lavoro parte analizzando la situazione dei processi di business e dei sistemi informativi e informatici dell’impresa. Per giungere ad una soluzione è gestito con particolare attenzione il procurement in ogni sua fase, le analisi di mercato, le valutazioni delle offerte pervenute ed infine la collaborazione con il fornitore scelto per svolgere il trasferimento dei dati dal vecchio al nuovo sistema informativo. Inoltre è stato sviluppato un prototipo di applicativo per il soddisfacimento di uno dei requisiti del progetto riguardante la fornitura di un calendario per la pianificazione degli interventi.

APA, Harvard, Vancouver, ISO, and other styles

30

Bartolomé, Rodriguez David. "Business Process Reengineering within the bicycle industry." Thesis, KTH, Industriell produktion, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-55494.

Full text

Abstract:

Bicycle leader brands have shift production overseas to reduce the cost of labor and to implement new technologies at lower cost. Bike manufacturer both in Asia and Europe employ a traditional way of production based on economics of scale that aims cost per unit reduction. Where MRP systems and forecasting are part of their day basis operations. This traditional way of operation offers room for innovation that must be seen as a business opportunity. Thus, alternative management approaches can strengthen strategic goals and improve responsiveness and flexibility. Bicycle brands producing locally should implement alternative management systems to remain competitive, to take the maximum advantage of their location, to improve customer service and to cut operational cost. The course of action followed was a market analys is to understand the nature of the bicyclemarket within European Union. Similarly, a Business Process Reengineering was conducted to identify with the current operational processes and opportunities within the bicycle industry. Based on the Business Process Engineering, an alternative business model was presented. The main proposed solution to improve the current operational processes: (a) Implementation of Just-‐in-‐time management system and relocation of assembly facilities. (b) Benchmark IKEA core methods, designing products for supply chain and that customer assemble the future themselves. (c) Benchmark Dell Computer business model of customization and supply chain. Finally, the fundaments for an alternative business concept were established regarding bicycle design concept, strategy planning and production system design.

APA, Harvard, Vancouver, ISO, and other styles

31

文國鴻 and K. H. Man. "Business process reengineering and workflow management system." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1996. http://hub.hku.hk/bib/B31267622.

Full text

APA, Harvard, Vancouver, ISO, and other styles

32

Chen, Yih-Chang. "Empirical modelling for participative business process reengineering." Thesis, University of Warwick, 2001. http://wrap.warwick.ac.uk/4204/.

Full text

Abstract:

The purpose of this thesis is to introduce a new broad approach to computing - Empirical Modelling (EM) - and to propose a way of applying this approach for system development so as to avoid the limitations of conventional approaches and integrate system development with business process reengineering (BPR). Based on the concepts of agency, observable and dependency, EM is an experiencebased approach to modelling with computers in which the modeller interacts with an artefact through continuous observations and experiments. It is a natural way of working for business process modelling because the modeller is involved in, and takes account of, the real world context. It is also adaptable to a rapidly changing environment as the computer-based models serve as creative artefacts with which the modeller can interact in a situated and open-ended manner. This thesis motivates and illustrates the EM approach to new concepts of participative BPR and participative process modelling. That is, different groups of people, with different perceptions, competencies and requirements, can be involved during the process of system development and BPR, rather than just being involved at an early stage. This concept aims to address the well-known high failure rate of BPR. A framework SPORE (situated process of requirements engineering), which has been proposed to guide the process of cultivating requirements in a situated manner, is extended to participative BPR (i.e. to support many users in a distributed environment). Two levels of modelling are proposed for the integration of contextual understanding and system development. A comparison between EM and object-orientation is also provided to give insight into how EM differs from current methodologies and to point out the potential of EM in system development and BPR. The ISMs (interactive situation models), built using the principles and tools of EM, are used to form artefacts during the modelling process. A warehouse and logistics management system is taken as an illustrative case study for applying this framework.

APA, Harvard, Vancouver, ISO, and other styles

33

Man, K. H. "Business process reengineering and workflow management system /." Hong Kong : University of Hong Kong, 1996. http://sunzi.lib.hku.hk/hkuto/record.jsp?B21510878.

Full text

APA, Harvard, Vancouver, ISO, and other styles

34

Prokop, Jan. "Business Process Management - Methodologies." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-6276.

Full text

Abstract:

The main objective of this thesis is to map some of the business process management, business process reengineering methodologies and compare it according to several criteria. Part of this thesis is survey of the state of business process management in Czech Republic and Hungary.

APA, Harvard, Vancouver, ISO, and other styles

35

Zdražil, Ondřej. "Business Process Engineering." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-3221.

Full text

Abstract:

V této diplomové práci se zabývám problematikou návrhu business architektury s důrazem na možnost její implementace v reálném tržním subjektu. Práce obsahuje teoretickou část, která poskytuje metodická východiska, a část praktickou, ve které nejprve konstruuji vlastní metodiku návrhu a podle této metodiky pak provádím návrh business architektury subjektu realitního trhu za využití nástroje ProVison. Součástí práce jsou grafické výstupy a jejich popis.

APA, Harvard, Vancouver, ISO, and other styles

36

Bitzer, Sharon Marie. "Workflow reengineering : a methodology for business process reengineering with workflow management technology /." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 1995. http://handle.dtic.mil/100.2/ADA304322.

Full text

Abstract:

Thesis (M.S. in Information Technology Management) Naval Postgraduate School, September 1995.
Thesis advisor(s): Magdi Kamel, James C. Emery. "September 1995." Bibliography: p. 187-191. Also available online.

APA, Harvard, Vancouver, ISO, and other styles

37

Lee, James David. "Group data modeling support for business process reengineering." Diss., The University of Arizona, 1995. http://hdl.handle.net/10150/187368.

Full text

Abstract:

In the aggressive business environment of today, organizations are being forced to explore new opportunities for creating a competitive advantage. The call is going out for organizations to reengineer themselves and to become more lean. Information systems/technology is a critical enabler in the reengineering process. To fully take advantage of this technology, an organization must develop an accurate enterprise-wide data model. Data modeling is a challenging, complex task which requires a vast knowledge of an enterprise and a tremendous amount of effort to complete. This dissertation explores the development of a systems prototype to support the data modeling process in a group environment. Background literature is presented from many sources addressing the systems development process, different approaches to data modeling, strategies for involving users (subject matter experts) in the development process, and concepts relating to business process reengineering. The systems development research approach is applied to the domain. A prototype system is developed, based on the IDEF1X data modeling methodology, and tested in an Electronic Meeting Systems (EMS) environment. EMS provide an environment in which meetings are more effective by introducing structure and technology into the meeting process. The prototype system allows multiple participants to contribute to the modeling process in parallel. GroupSystems for Windows, from Ventana Corporation, is also used in the modeling activity. Additionally, the prototype provides a means to export data into an IDEF1X CASE tool for further analysis and development. The research blends methodology, techniques, and tools to assist subject matter experts in data model development in support of business process reengineering efforts. Research contributions include a prototype system for developing data models in a group setting that can be further enhanced and evaluated, insights into the prototype and evaluation process, and new knowledge of the group dynamics of developing data models with large groups of subject matter experts. Based on the perceptions and feedback from participants and systems analysts involved in the evaluation and testing of the prototype and the methods to support the modeling effort, the use of an EMS environment for data modeling results in shorter development times and more robust data models.

APA, Harvard, Vancouver, ISO, and other styles

38

Brewster, Rollin D. "Business process reengineering : a primer for the Marine Corps' process owner /." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 1997. http://handle.dtic.mil/100.2/ADA341010.

Full text

Abstract:

Thesis (M.S. in Management) Naval Postgraduate School, December 1997.
"December 1997." Thesis advisor(s): Kenneth J. Euske, William J. Haga. Includes bibliographical references (p. 119-123). Also available online.

APA, Harvard, Vancouver, ISO, and other styles

39

Geer, Ryan M. "Applying business process reengineering to the Marine Corps information assurance certification and accreditation process." Thesis, Monterey, California : Naval Postgraduate School, 2009. http://edocs.nps.edu/npspubs/scholarly/theses/2009/Sep/09Sep%5FGeer.pdf.

Full text

Abstract:

Thesis (M.S. in Information Technology Management)--Naval Postgraduate School, September 2009.
Thesis Advisor(s): Cook, Glenn ; Barreto, Albert. "September 2009." Description based on title screen as viewed on November 6, 2009. Author(s) subject terms: Business Process Reengineering, Information System, Department of Defense Information Assurance Certification and accreditation Process, Services Organization, BPR, DIACAP, TSO-KC. Includes bibliographical references (p. 101). Also available in print.

APA, Harvard, Vancouver, ISO, and other styles

40

Koller, Michael. "Procesní řízení - reengineering a jeho implementace." Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-206258.

Full text

Abstract:

This thesis deals with business process management phenomena and its concept of business process reengineering in particular. Furthemore, the principles, chosen methods and critical success factors of business process reengineering implementation are discussed. This thesis also concerns itself with holistic conception of business process management which incorporates both hard factors (e.g. process modeling) and soft factors dealing with rather social aspects of any organizational change. All theoretical findings are applied in specific organization where the business processes are rethought.

APA, Harvard, Vancouver, ISO, and other styles

41

Svatoš, Oleg. "Business Process Modeling: Process Events and States." Doctoral thesis, Vysoká škola ekonomická v Praze, 2005. http://www.nusl.cz/ntk/nusl-110447.

Full text

Abstract:

This thesis focuses on modeling of business processes which are very sensitive on correct capturing of process details characterized as process events and states. At the beginning of the analysis are the process events and states classified into three types: activity related, object related and time related. Each type is analyzed in detail and there are formulated states and their transitions that form a lifecycle of each individual type of the process state. There are discussed contemporary process modeling languages starting from the very popular to relatively less known, all representing slightly different approach towards process modeling. The analysis of process events and states shows that the contemporary process modeling languages cover the defined lifecycles only partially. There are picked three popular process modeling languages and put through a test case, which is based on Czech regulation of a building process. This test case allows us to review their capabilities to capture the process events including the ways how they get along with their only partial support. Upon analysis of process events and states and the unsatisfying results of the con-temporary process modeling languages in the test case, there is introduced a new process modeling language which, as demonstrated, is capable of capturing many of the process events and states in the test case in much simpler and precise way that the three reviewed process modeling languages were able to.

APA, Harvard, Vancouver, ISO, and other styles

42

Bennett, Joseph F. "Inventory reduction using business process reengineering and simulation modeling." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 1996. http://handle.dtic.mil/100.2/ADA327519.

Full text

Abstract:

Thesis (M.S. in Management) Naval Postgraduate School, December 1996.
Thesis advisor(s): Keebom Kang and Jane Feitler. "December 1996." Includes bibliographical references (p. 63-64). Also available online.

APA, Harvard, Vancouver, ISO, and other styles

43

Fleischli, John S. (John Scott), and J. Brinton Davis. "Business process reengineering : a study in theory and practice." Thesis, Massachusetts Institute of Technology, 1994. http://hdl.handle.net/1721.1/66363.

Full text

APA, Harvard, Vancouver, ISO, and other styles

44

Haid, Josef. "Change Management zwischen Business Process Reengineering und organisationalem Lernen /." [Zürich] : [s.n.], 2004. http://aleph.unisg.ch/hsgscan/hm00151051.pdf.

Full text

APA, Harvard, Vancouver, ISO, and other styles

45

Tate, William R. Tharpe Gregory M. "Business process reengineering of the Department of Defense travel system /." Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 1995. http://handle.dtic.mil/100.2/ADA307313.

Full text

Abstract:

Thesis (M.S in Information Technology Management) Naval Postgraduate School, September 1995.
Thesis advisor(s): James Emery, Frank J. Barrett. "September 1995." Bibliography: p. 155-157. Also available online.

APA, Harvard, Vancouver, ISO, and other styles

46

Al-Amri, Ayed T. "Development of business process reengineering methodology for a commercial airline." Thesis, University of Huddersfield, 1998. http://eprints.hud.ac.uk/id/eprint/4603/.

Full text

Abstract:

Over the past few years, much attention has been given to the concept of Business Process Reengineering (BPR) and its implementation by various companies as a key strategy to regain or improve their competitive edge in the marketplace. BPR is a new business concept for organizational review that involves a fundamental rethinking and systematic redesign of core business processes supported by advance information technology to achieve sustainable step improvements in measures of performance . The aim of this research was to develop a BPR methodology for a commercial airline that could be used for the various levels and types of operation within the airline business today. The increasing complexity and variety of operations and processes within the airline industry and at the same time the increased interest in BPR as a way to change and improvement to meet current and future challenges are all facts that emphasis the need to tailor a generic BPR methodology to suit the particular requirements of a commercial airline. To achieve the research aim, an extensive review of literature was undertaken to understand the basics and roots of the BPR concept and to establish the need for a BPR methodology for airline companies. The research method also involved a review of current BPR practice and comparison of some famous BPR methodologies. This review and comparison had contributed to develop the basis for the proposed BPR methodology. A comprehensive review and comparative analysis of both American Airlines and Saudi Airlines BPR methodologies was undertaken to stress on their strengths and to overcome their shortcomings which used later to form the basis for the proposed BPR methodology for a commercial airline. In addition to the findings of each stage of this research, another factor was contributed to the development of the proposed methodology is the extensive experience gained by the author in managing and implementing the BPR projects in Saudi Airlines. The proposed BPR methodology represents a business process management model that ensures for the airline the achievement of process awareness, process ownership and process alignment with the airline vision and strategies. It helps to focus the airline effort on core business processes that add value to the end customer of the airline and maintain the required incremental improvement during the continuous improvement phase which is well defined and linked to the entire BPR effort . In addition, the proposed methodology was developed within the airline industry. This involves the application of the roots of this methodology in both American Airlines and Saudia in major BPR projects. Therefore, the proposed BPR methodology has the characteristic of being evolved and tested within airline industry which increase the probability of successful implementation of this methodology for any commercial airline. Indeed, this research has contributed a lot to the development and success of the BPR program within Saudi Arabian Airlines and produced many tangible benefits. Recommendations for further work with respect to some key tools and techniques that needed to support and facilitate the implementation of the proposed BPR methodology are provided.

APA, Harvard, Vancouver, ISO, and other styles

47

Se, Chao Catherine. "Implementing BPR projects in the US vs. in France." CSUSB ScholarWorks, 2000. https://scholarworks.lib.csusb.edu/etd-project/1703.

Full text

APA, Harvard, Vancouver, ISO, and other styles

48

Tam, Philomena Him-mui. "The impact of electronic data interchange implementation with business process reengineering." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1998. http://www.collectionscanada.ca/obj/s4/f2/dsk2/ftp01/MQ39468.pdf.

Full text

APA, Harvard, Vancouver, ISO, and other styles

49

Atefi, Katayoun. "Formal models of business process reengineering for design and design validation." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1997. http://www.collectionscanada.ca/obj/s4/f2/dsk2/ftp01/MQ29422.pdf.

Full text

APA, Harvard, Vancouver, ISO, and other styles

50

Sanders, Aaron Delano. "WAN optimization a business process reengineering and knowledge value added approach." Thesis, Monterey, California. Naval Postgraduate School, 2011. http://hdl.handle.net/10945/5788.

Full text

Abstract:

Approved for public release; distribution is unlimited.
Wide Area Networks (WAN) have become more prevalent with the expansion of global organizations. WANs have provided more geographical flexibility, shared resources, and have even eased the workload in most organizations when performing at optimal levels. Historically, however, such IT configurations have not been found to provide a measurable level of productivity despite the rapid advances in computing technology. This shortfall has prompted decision makers to explore the Knowledge Value Added (KVA) aspects of IT solutions to define the true return on investment associated with each adoption. The purpose of this study is to evaluate the impact of Cascade, a WAN optimization tool, within the context of the C4I helpdesk model. The actual repair portion of the WAN is beyond the scope of this research; however, the technical support process from notification to corrective action has been modeled and then reengineered to demonstrate the KVA benefits in optimizing the WAN with Cascade and Steelhead products made available through Riverbed Technology.

APA, Harvard, Vancouver, ISO, and other styles

Dissertations / Theses on the topic 'Business Process Reengineering (BPR)'

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles