Relevant bibliographies by topics / Business service management

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Business service management'

Author: Grafiati
Published: 4 June 2021
Last updated: 18 February 2022

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Journal articles on the topic "Business service management"

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Kotliarov, Ivan. "Monetization Management in Restaurant Business." Food Processing: Techniques and Technology 51, no. 1 (2021): 146–58. http://dx.doi.org/10.21603/2074-9414-2021-1-146-158.

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Introduction. The traditional model of restaurant business demonstrates an asymmetry between the structure of the complex service provided by restaurants and the structure of the customer payments, as restaurants normally charge only the price of meals while providing customers with a place for eating and offering them waiter services. This asymmetry creates mutual misunderstanding between restaurants and customers and undermines the performance of restaurants. Therefore, it creates a demand for a new model of monetization of restaurant service that would take into account the complex nature o
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Katzan, Harry. "Foundations Of Service Science Management And Business." Journal of Service Science (JSS) 1, no. 2 (2008): 1–16. http://dx.doi.org/10.19030/jss.v1i2.4291.

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This paper continues with the conspectus of Service Science for academicians and practitioners. It follows the previous paper, entitled Foundations of Service Science: Concepts and Facilities, with the express purpose of defining the scope of the discipline. A thriving flexible service economy has emerged through globalization and digitization, and as a direct result, the modern enterprise has a dynamically changing boundary based on a portfolio of services obtained through make, buy, or rent decisions. Through the application of information and communications technology (ICT), many organizati
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Dorn, Jürgen. "Business Service Scheduling." International Journal of Applied Logistics 1, no. 4 (2010): 52–63. http://dx.doi.org/10.4018/jal.2010100104.

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The management and predictive planning of the processes to create business services is more difficult than the planning of production processes, because services cannot be produced in stock and customers are involved in their creation. In this paper, the author proposes a method for service scheduling and optimization based on an ontology to describe business services and related concepts. The author schedules operations required to create a service. With each service process and its operations, soft and hard constraints on the execution of operations and the required resources are posted. The
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Spreng, Richard A., Linda Hui Shi, and Thomas J. Page. "Service quality and satisfaction in business‐to‐business services." Journal of Business & Industrial Marketing 24, no. 8 (2009): 537–48. http://dx.doi.org/10.1108/08858620910999411.

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Wirtz, Jochen, Sven Tuzovic, and Michael Ehret. "Global business services." Journal of Service Management 26, no. 4 (2015): 565–87. http://dx.doi.org/10.1108/josm-01-2015-0024.

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Purpose – The purpose of this paper is to explore the contribution of global business services (GBS) to improve productivity and economic growth of the world economy, which has gone largely unnoticed in service research. Design/methodology/approach – The authors draw on macroeconomic data and industry reports, and link them to the non-ownership concept in service research and theories of the firm. Findings – Business services explain a large share of the growth of the global service economy. The fast growth of business services coincides with shifts from domestic production toward global outso
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Badidi, Elarbi, and Mohamed El Koutbi. "Towards Automated SLA Management for Service Delivery in SOA-based Environments." International Journal of Adaptive, Resilient and Autonomic Systems 7, no. 1 (2016): 26–40. http://dx.doi.org/10.4018/ijaras.2016010102.

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The services landscape is changing with the growing adoption by businesses of the Service Oriented Architecture (SOA), the migration of business solutions to the cloud, and the proliferation of smartphones and Internet-enabled handheld devices to consume services. To meet their business goals, organizations increasingly demand services, which can satisfy their functional and non-functional requirements. Service Level Agreements (SLAs) are seen as the means to guarantee the continuity in service provisioning and required levels of service. In this paper, we propose a framework for service provi
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CHENG, COLIN C. J., ERIC C. C. SHIU, and JOHN A. DAWSON. "SERVICE BUSINESS MODEL AND SERVICE INNOVATIVENESS." International Journal of Innovation Management 18, no. 02 (2014): 1450013. http://dx.doi.org/10.1142/s1363919614500133.

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Service innovativeness has been hailed as a key success factor in being able to differentiate a new service from its competing offerings. In spite of a number of literatures suggesting the impact that a service business model can have on service innovativeness, no comprehensive and empirical study has examined the relationship between the distinctive design themes of a service business model and service innovativeness. This paper fills the research gap by conducting a series of pilot tests and then the subsequent questionnaire survey on top service firms in Taiwan. Results based on 211 respond
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JENNINGS, N. R., P. FARATIN, M. J. JOHNSON, T. J. NORMAN, P. O'BRIEN, and M. E. WIEGAND. "AGENT-BASED BUSINESS PROCESS MANAGEMENT." International Journal of Cooperative Information Systems 05, no. 02n03 (1996): 105–30. http://dx.doi.org/10.1142/s0218843096000051.

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This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realized and demonstrate how this was applied to the BT (British Telecom) business process of providing a customer quote for network services.
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Akkucuk, Ulas, and Behcet Teuman. "Assessing service quality in online banking services." Problems and Perspectives in Management 14, no. 2 (2016): 183–91. http://dx.doi.org/10.21511/ppm.14(2-1).2016.07.

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Service quality and the effective measurement of service quality on the Internet have been drawing much attention lately with the increasing use of the World Wide Web. Researchers and managers focus on the construction of scales to measure electronic service quality, which assess customer satisfaction and loyalty as an ultimate goal. E-S-Qual is the most recently developed and popular e-service quality measurement technique on which there are quite a number of research studies. In this study, existing literature on service quality scales and the E-S-Qual scale is reviewed. A modified scale is
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Hollman, Kenneth W., and Jack E. Forrest. "Risk Management in a Service Business." International Journal of Service Industry Management 2, no. 2 (1991): 49–65. http://dx.doi.org/10.1108/09564239110144993.

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Dissertations / Theses on the topic "Business service management"

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Sofela, Olaolu. "Service identification for business process management." Thesis, Bournemouth University, 2017. http://eprints.bournemouth.ac.uk/29902/.

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Over the years Service Oriented Architecture (SOA) has gained momentum and is becoming the standard for providing systematic business solutions. Likewise, the requirements for identifying business services are fast changing and a solution to the service identification problem needs a robust approach. It is known that this task of identifying candidate services is the first and the most important step in developing service-oriented business systems. The recent approaches of identifying candidate services have some shortcomings (defined data type size, unrepeatable approach, inapplicable to all
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Wilson, Steven L. "Antecedents to business succession planning in small relationship-dependent service businesses." Thesis, Oklahoma State University, 2016. http://pqdtopen.proquest.com/#viewpdf?dispub=10142120.

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<p> As the baby boom generation approaches and enters traditional retirement ages, the owners of small professional service firms are being inundated with advice concerning how to implement a business succession plan. While much of the advice may be valuable and sound, a significant portion of this advice appears to be derived from a one-size-fits-all approach that ignores, or fails to address, the needs, desires, and personal characteristics of the business owner. Small business succession planning advice often involves growing the business into a self-perpetuating organism. However, many sma
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Obidallah, Waeal. "Business Process and Service Change Management in Service Oriented Virtual Organizations." Thèse, Université d'Ottawa / University of Ottawa, 2013. http://hdl.handle.net/10393/30199.

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Service Oriented Virtual Organizations (SOVOs) business processes and services are subject to change to meet the internal and external requirements of the competitive, complex and rapidly changing environment they operate in. More practical and efficient ways of change management are needed to allow different partners to initiate changes to their business process and services in a faster and user-transparent manner. This thesis proposes a Change Management Framework for service oriented virtual organizations including a structural and a procedural framework. The structural framework categoriz
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Mattson, Paul Robert 1959. "Application service provider : a business plan." Thesis, Massachusetts Institute of Technology, 2000. http://hdl.handle.net/1721.1/9225.

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Thesis (S.M.M.O.T.)--Massachusetts Institute of Technology, Sloan School of Management, Management of Technology Program, 2000.<br>Also available online at the MIT Theses Online homepage <http://thesis.mit.edu>.<br>Includes bibliographical references (leaves 92-95).<br>An Application Service Provider (ASP) provides a contracted service, which offers to deploy, host, manage and rent access to popular packaged software applications. Customers, primarily enterprises, are served from centrally managed facilities. Clients access the service through Internet technologies. The ASP is responsible for
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Nie, Yong [Verfasser]. "Transforming Leadership for Service Business / Yong Nie." Munich : GRIN Publishing, 2017. http://d-nb.info/1137265140/34.

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Hogg, Gillian. "Service quality in business advisory services : the case of the public relations industry in Scotland." Thesis, University of Stirling, 1996. http://hdl.handle.net/1893/2583.

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The thesis concerns quality of service in the context of business advisory services. The economic rationale for improving any quality standard is based on the theory that by creating customer satisfaction and a perception of service quality, an organisation can retain its existing customers and attract new business, thus improving market share. This argument is based on the assumption that by improving the quality of the service delivered to customers, product offerings can be differentiated in such a way as to improve customer value. This is a customer defined approach to quality and assumes
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Forkmann, Sebastian. "Challenges of change in business-to-business markets." Thesis, University of Manchester, 2013. https://www.research.manchester.ac.uk/portal/en/theses/challenges-of-change-in-businesstobusiness-markets(ef771ed7-8d31-45c8-b8f3-4e17b54dc159).html.

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This dissertation is structured around three original studies that offer unique insights into the challenges of change in business-to-business markets. All three studies share as an important starting point that firms rely on other firms to achieve strategic flexibility in volatile business environments. This means that firms source critical resources from business relationships in order to reduce long-term investments in times of change. From this perspective, firms' competitive advantages cross the boundaries of the firm and are embedded in their business partner networks. Thus, firms' busin
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Jain, Swati. "PsychWeb online mental health service| Business plan." Thesis, California State University, Long Beach, 2016. http://pqdtopen.proquest.com/#viewpdf?dispub=10124519.

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<p> Over the past several years, mental healthcare system in United States has evolved tremendously, however majority of people are still struggling with various forms of mental illness and find it difficult to get appropriate treatment at the right time due to barriers like lack of providers, poor access, high cost and, social stigma. This business plan proposes an online mental health service company PsychWeb, offering telemental health services, with the aim of improving access to mental healthcare in the comfort of one&rsquo;s own living environment.</p><p> Chapter 1 of this business pla
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Skelton, Orlando. "Exploring Knowledge Management Practices in Service-Based Small Business Enterprises." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/272.

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Small business enterprises (SBEs) are significant contributors to business growth and employment in the United States, but despite governmental support, the failure rate of SBEs is high. Some small business leaders lack the critical management skills to detect or discover when underperformance in revenue-generation is due to gaps in organizational knowledge or business practices associated with managing knowledge assets. Guided by the knowledge-based view of the firm, the purpose of this multiple case study was to address that gap by exploring the skills needed by leaders to understand how def
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Hoontrakool, Thitiporn. "The effect of bank advertising on customer responses : the role of service communications as part of service quality of the financial services industry." Thesis, University of Surrey, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.361809.

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Books on the topic "Business service management"

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Service management: Strategy and leadership in service business. 2nd ed. Wiley, 1991.

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Service management: Strategy and leadership in service business. 3rd ed. Wiley, 2000.

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Service management and marketing: Customer management in service competition. 3rd ed. J. Wiley & Sons, 2007.

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Metters, Richard. Successful service operations management. South-Western, 2003.

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Tinnilä, Markku. Division of service and business processes. Helsinki School of Economics and Business Administration, 1997.

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M, Knod Edward, ed. Operations management: Improving customer service. 4th ed. Irwin, 1991.

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Ian, Graham. Business Rules Management and Service Oriented Architecture. John Wiley & Sons, Ltd., 2007.

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Bryson, J. R. Business service firms, service space and the management of change. ESRC Centre for Business Research, 1997.

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Miner, Tom. The business chef. Van Nostrand Reinhold, 1989.

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Miner, Tom. The business chef. Van Nostrand Reinhold, 1989.

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Book chapters on the topic "Business service management"

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Bryson, John R., Jon Sundbo, Lars Fuglsang, and Peter Daniels. "Business Models and Service Strategy." In Service Management. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-52060-1_3.

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Malaval, Philippe. "Business to Business Service Brands." In Strategy and Management of Industrial Brands. Springer US, 2001. http://dx.doi.org/10.1007/978-1-4615-1737-5_14.

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Richter, Herbert Michael, Magdalena Brunnhofer, Clemens Fischer, and Martin Tschandl. "Management Roadmap zur Strategiefindung von neuen Services." In Service Business Development. Springer Fachmedien Wiesbaden, 2018. http://dx.doi.org/10.1007/978-3-658-22426-4_7.

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Chaston, Ian. "Service Marketing." In Small Business E-Commerce Management. Macmillan Education UK, 2004. http://dx.doi.org/10.1007/978-1-137-09559-6_10.

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Grunwald, Iris Q., Klaus Fassbender, and Ajay K. Wakhloo. "Strategic/Business Management." In How to set up an Acute Stroke Service. Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-21405-9_11.

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Stark, Carsten. "Compliance Management in Civil Service?" In SpringerBriefs in Business. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-94087-8_4.

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Hantry, Francois, Mike Papazoglou, Willem-Jan van den Heuvel, et al. "Business Process Management." In Service Research Challenges and Solutions for the Future Internet. Springer Berlin Heidelberg, 2010. http://dx.doi.org/10.1007/978-3-642-17599-2_2.

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Grover, Kenneth C. "Standards of Service." In Foundations of Business Telecommunications Management. Springer US, 1986. http://dx.doi.org/10.1007/978-1-4613-2193-4_10.

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Gaubinger, Kurt, Michael Rabl, Scott Swan, and Thomas Werani. "Service Engineering and Management." In Springer Texts in Business and Economics. Springer Berlin Heidelberg, 2014. http://dx.doi.org/10.1007/978-3-642-54376-0_12.

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Dumas, Marlon, and Thomas Kohlborn. "Service-Enabled Process Management." In Handbook on Business Process Management 1. Springer Berlin Heidelberg, 2010. http://dx.doi.org/10.1007/978-3-642-00416-2_20.

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Conference papers on the topic "Business service management"

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Skačkauskienė, Ilona, Asta Radzevičienė, and Povilas Švogžlys. "CONCEPTUAL NEW SERVICE DEVELOPMENT MODEL." In Business and Management 2018. VGTU Technika, 2018. http://dx.doi.org/10.3846/bm.2018.34.

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In order to stand out in a competitive environment, companies are forced to consider the develop-ment of new services. In the context of globalization changes, the development of new services is be-coming an effective tool for adapting to the changing needs of consumers through the introduction of technological innovations or management solutions. By using service development models, compa-nies create favourable environment for generating and selecting ideas, and can prepare more effec-tively for the deployment of a new service. After the critical evaluation of the new service develop-ment mod
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Ferguson, Donald F. "Autonomic business service management." In the 6th international conference. ACM Press, 2009. http://dx.doi.org/10.1145/1555228.1555230.

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Ingaldi, Manuela. "METHODS OF SERVICE QUALITY ASSESSMENT – PRELIMINARY RESULTS OF SURVEY FOR ENTERPRISES." In Business and Management 2018. VGTU Technika, 2018. http://dx.doi.org/10.3846/bm.2018.46.

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There are many service enterprises on the market, which offers different type of services practically every day. Quality assessment of such services is very difficult. There are many methods that can be used in such a situation, but it should be emphasized that in such researches customers’ opinions are usually used. The purpose of the paper is to present a survey on the use of methods of service quality assessment. In the paper preliminary results of the survey from point of view of the service enterprises are presented. The enterprises were asked to indicate what methods they used, what info
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Vlckova, Vladimira, and Lucie Podskubkova. "CUSTOMER SERVICE QUALITY IN B2B MARKET FROM THE BUYER’S PERSPECTIVE." In Business and Management 2018. VGTU Technika, 2018. http://dx.doi.org/10.3846/bm.2018.40.

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The importance of services for companies is significant and still increasing. Customers expect fulfil-ment of their requirements concerning not only the product, but also the quality of services relating to this product. The core of competitiveness is thus moving from the product itself to the supplier abili-ties created by the entire supply system with a dynamic structure. Therefore, it is necessary to under-stand the specific needs of each single customer concerning services within the entire supply system. On the basis of a comparison of the outcomes of a targeted literature review and an a
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Debkowska, Katarzyna. "THE VALUE OF CUSTOMER SERVICE AS A FUNDAMENTAL DIMENSION OF THE BUSINESS MODEL OF COMPANIES IN THE TFL SECTOR, FOCUSED ON SALES REVENUE." In Business and Management 2016. VGTU Technika, 2016. http://dx.doi.org/10.3846/bm.2016.74.

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This article aims to examine the relationship between the fundamental dimension of the business model and the amount of sales revenue. The study was conducted using data from the TFL sector companies. The research task was performed with the use of statistical methods. In order to identify services significantly differentiating the revenues of companies from the researched sector, non-parametric Mann- Whitney test was used. The article also makes an attempt on predicting, with the use of regression trees, the amount of sales revenues, depending on the type of the offered service. The study all
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Tripathi, Arun Kumar, Apoorv Jain, Naresh Chandra, Akash Rajak, and Ajay Kumar Shrivastava. "Business Service Management using Blockchain." In 2019 International Conference on Issues and Challenges in Intelligent Computing Techniques (ICICT). IEEE, 2019. http://dx.doi.org/10.1109/icict46931.2019.8977710.

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"SERVICE-ORIENTED BUSINESS PROCESS MANAGEMENT." In International Conference on Knowledge Management and Information Sharing. SciTePress - Science and and Technology Publications, 2009. http://dx.doi.org/10.5220/0002299302840287.

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Dong, Liang, Xianghua Lu, and Lihua Huang. "Exploring the new ASP Business Model: Business Circles Oriented ASP Platform." In 2006 International Conference on Service Systems and Service Management. IEEE, 2006. http://dx.doi.org/10.1109/icsssm.2006.320511.

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Nagaoka, Haruko. "Service business design method utilizing business dynamics." In 2010 7th International Conference on Service Systems and Service Management (ICSSSM 2010). IEEE, 2010. http://dx.doi.org/10.1109/icsssm.2010.5530247.

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Poh-Hean Yap, Kok-Leong Ong, and Xungai Wang. "Business 2.0: A novel model for delivery of business services." In 2008 International Conference on Service Systems and Service Management (ICSSSM 2008). IEEE, 2008. http://dx.doi.org/10.1109/icsssm.2008.4598499.

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Reports on the topic "Business service management"

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Wilson, D. Unit billed services for HANDI 2000 business management system. Office of Scientific and Technical Information (OSTI), 1998. http://dx.doi.org/10.2172/10154418.

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Wilson, D. DOE Hanford request for services for HANDI 2000 business management system. Office of Scientific and Technical Information (OSTI), 1998. http://dx.doi.org/10.2172/10154434.

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Gettings, M., and J. MacDonald. Expansion of electric utility DSM (demand side management) services to small businesses. Office of Scientific and Technical Information (OSTI), 1989. http://dx.doi.org/10.2172/5226735.

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PRACTICAL TOOLS FOR LOGISTICS OPTIMIZATION BY INVENTORY MANAGEMENT OF SERVICE BUSINESSES. LJournal, 2016. http://dx.doi.org/10.18411/d-2016-010.

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