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Books on the topic 'Business service management'

Author: Grafiati

Published: 4 June 2021

Last updated: 18 February 2022

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1

Service management: Strategy and leadership in service business. 2nd ed. Wiley, 1991.

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2

Service management: Strategy and leadership in service business. 3rd ed. Wiley, 2000.

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3

Service management and marketing: Customer management in service competition. 3rd ed. J. Wiley & Sons, 2007.

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4

Metters, Richard. Successful service operations management. South-Western, 2003.

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5

Tinnilä, Markku. Division of service and business processes. Helsinki School of Economics and Business Administration, 1997.

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6

M, Knod Edward, ed. Operations management: Improving customer service. 4th ed. Irwin, 1991.

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7

Ian, Graham. Business Rules Management and Service Oriented Architecture. John Wiley & Sons, Ltd., 2007.

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8

Bryson, J. R. Business service firms, service space and the management of change. ESRC Centre for Business Research, 1997.

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9

Miner, Tom. The business chef. Van Nostrand Reinhold, 1989.

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10

Miner, Tom. The business chef. Van Nostrand Reinhold, 1989.

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11

Learning, Alberta Alberta. Service business 1: FIN 1020. Alberta Learning, 2001.

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12

Sadie, Shinkins, ed. Managing service operations. Sage Publications, 2006.

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13

Strategic management and public service performance. Palgrave Macmillan, 2012.

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14

Martin, Charles L. Owning and operating a service business. Crisp Publications, 1996.

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15

McKay, Robert. Opportunities in Your Own Service Business. McGraw-Hill, 2008.

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16

Clutterbuck, David. Inspired customer service: Strategies for service quality. Kogan Page, 1993.

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17

Business relationship manager: Careers in IT service management. BCS, 2014.

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18

Successful employee management for the horticultural service business. Park Place Publications, 1998.

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19

Alberta. Alberta Economic Development and Tourism. Operating a small service business. Alberta Economic Development and Tourism, 1994.

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20

David, Miller. Business-focused IT and service excellence. 2nd ed. BCS, 2008.

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21

Automotive service management series. Delmar Learning, 2003.

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22

Automotive service management series. Thomson/Delmar Learning, 2003.

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23

Automotive service management series. Thomson/Delmar Learning, 2003.

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24

Automotive service management series. Thomson/Delmar Learning, 2003.

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25

Automotive service management series. Delmar Learning, 2003.

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26

Schneider, Mitch. Automotive service management series. Thomson/Delmar Learning, 2003.

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27

Bloomberg, Jason. Service orient or be doomed: How service orientation will change your business. Wiley, 2006.

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28

Alan, Mühlemann, ed. Service operations management: Strategy, design, and delivery. Prentice Hall, 1997.

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29

Managing business and service networks. Kluwer Academic/Plenum Publishers, 2001.

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30

Lewis, Lundy. Managing Business and Service Networks. Kluwer Academic Publishers, 2002.

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31

Dominck, Georgi, ed. Services marketing: Managing the service value chain. Financial Times Prentice Hall, 2005.

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32

Service management and marketing: A customer relationship management approach. 2nd ed. Wiley, 2000.

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33

Jim, White, ed. People + service = success: A ceramic business guide. Scott Publications, 1991.

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34

Frisch, Wolfgang. Service-Management: Marktorientierung in der mittelständischen Unternehmenspolitik. Deutscher Universitäts-Verlag, 1989.

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35

Robert, McKay. Opportunities in your own service business. VGM Career Horizons, 1999.

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36

Service oriented enterprises. Auerbach Publications, Taylor & Francis Group, 2007.

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37

Pfannstiel, Mario A., and Christoph Rasche, eds. Service Business Model Innovation in Healthcare and Hospital Management. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-46412-1.

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38

(Heather), Dismore H., and Entrepreneur Press, eds. Start your own personal concierge service. 3rd ed. Entrepreneur Press, 2011.

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39

Wheeldon, David. Business and management skills: A handbook for the IT service management professional. Stationary Office, 1997.

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40

Marks, Eric A. Service-oriented architecture governance for the services driven enterprise. Wiley, 2008.

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41

Gerson, Richard F. Great customer service for your small business. Crisp Publications, 1996.

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42

Hanan, Mack. Profits without products: How to transform your product business into a service. American Management Association, 1992.

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43

Anne, Morriss, ed. Uncommon service: How to win by putting customers at the core of your business. Harvard Business Review Press, 2012.

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44

Allen, Linda. Out with customer service, in with people service. Mike French Pub., 2010.

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45

Karl, Albrecht. Service America!: Doing business in the new economy. Warner Books, 1990.

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46

Albrecht, Karl. Service America!: Doing business in the new economy. Dow Jones-Irwin, 1985.

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47

Albrecht, Karl. Service America!: Doing business in the new economy. Warner Books, 1990.

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48

Million Dollar Round Table (Park Ridge, Ill.), ed. Business management service. Million Dollar Round Table, 1993.

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49

Service management. Harvard Business School Press, 1991.

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50

Service Management Business Process Model. Network Management Forum, 1995.

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