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Journal articles on the topic 'Business service management'

Author: Grafiati

Published: 4 June 2021

Last updated: 18 February 2022

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1

Kotliarov, Ivan. "Monetization Management in Restaurant Business." Food Processing: Techniques and Technology 51, no. 1 (2021): 146–58. http://dx.doi.org/10.21603/2074-9414-2021-1-146-158.

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Introduction. The traditional model of restaurant business demonstrates an asymmetry between the structure of the complex service provided by restaurants and the structure of the customer payments, as restaurants normally charge only the price of meals while providing customers with a place for eating and offering them waiter services. This asymmetry creates mutual misunderstanding between restaurants and customers and undermines the performance of restaurants. Therefore, it creates a demand for a new model of monetization of restaurant service that would take into account the complex nature o

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Katzan, Harry. "Foundations Of Service Science Management And Business." Journal of Service Science (JSS) 1, no. 2 (2008): 1–16. http://dx.doi.org/10.19030/jss.v1i2.4291.

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This paper continues with the conspectus of Service Science for academicians and practitioners. It follows the previous paper, entitled Foundations of Service Science: Concepts and Facilities, with the express purpose of defining the scope of the discipline. A thriving flexible service economy has emerged through globalization and digitization, and as a direct result, the modern enterprise has a dynamically changing boundary based on a portfolio of services obtained through make, buy, or rent decisions. Through the application of information and communications technology (ICT), many organizati

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Dorn, Jürgen. "Business Service Scheduling." International Journal of Applied Logistics 1, no. 4 (2010): 52–63. http://dx.doi.org/10.4018/jal.2010100104.

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The management and predictive planning of the processes to create business services is more difficult than the planning of production processes, because services cannot be produced in stock and customers are involved in their creation. In this paper, the author proposes a method for service scheduling and optimization based on an ontology to describe business services and related concepts. The author schedules operations required to create a service. With each service process and its operations, soft and hard constraints on the execution of operations and the required resources are posted. The

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Spreng, Richard A., Linda Hui Shi, and Thomas J. Page. "Service quality and satisfaction in business‐to‐business services." Journal of Business & Industrial Marketing 24, no. 8 (2009): 537–48. http://dx.doi.org/10.1108/08858620910999411.

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Wirtz, Jochen, Sven Tuzovic, and Michael Ehret. "Global business services." Journal of Service Management 26, no. 4 (2015): 565–87. http://dx.doi.org/10.1108/josm-01-2015-0024.

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Purpose – The purpose of this paper is to explore the contribution of global business services (GBS) to improve productivity and economic growth of the world economy, which has gone largely unnoticed in service research. Design/methodology/approach – The authors draw on macroeconomic data and industry reports, and link them to the non-ownership concept in service research and theories of the firm. Findings – Business services explain a large share of the growth of the global service economy. The fast growth of business services coincides with shifts from domestic production toward global outso

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Badidi, Elarbi, and Mohamed El Koutbi. "Towards Automated SLA Management for Service Delivery in SOA-based Environments." International Journal of Adaptive, Resilient and Autonomic Systems 7, no. 1 (2016): 26–40. http://dx.doi.org/10.4018/ijaras.2016010102.

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The services landscape is changing with the growing adoption by businesses of the Service Oriented Architecture (SOA), the migration of business solutions to the cloud, and the proliferation of smartphones and Internet-enabled handheld devices to consume services. To meet their business goals, organizations increasingly demand services, which can satisfy their functional and non-functional requirements. Service Level Agreements (SLAs) are seen as the means to guarantee the continuity in service provisioning and required levels of service. In this paper, we propose a framework for service provi

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CHENG, COLIN C. J., ERIC C. C. SHIU, and JOHN A. DAWSON. "SERVICE BUSINESS MODEL AND SERVICE INNOVATIVENESS." International Journal of Innovation Management 18, no. 02 (2014): 1450013. http://dx.doi.org/10.1142/s1363919614500133.

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Service innovativeness has been hailed as a key success factor in being able to differentiate a new service from its competing offerings. In spite of a number of literatures suggesting the impact that a service business model can have on service innovativeness, no comprehensive and empirical study has examined the relationship between the distinctive design themes of a service business model and service innovativeness. This paper fills the research gap by conducting a series of pilot tests and then the subsequent questionnaire survey on top service firms in Taiwan. Results based on 211 respond

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JENNINGS, N. R., P. FARATIN, M. J. JOHNSON, T. J. NORMAN, P. O'BRIEN, and M. E. WIEGAND. "AGENT-BASED BUSINESS PROCESS MANAGEMENT." International Journal of Cooperative Information Systems 05, no. 02n03 (1996): 105–30. http://dx.doi.org/10.1142/s0218843096000051.

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This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realized and demonstrate how this was applied to the BT (British Telecom) business process of providing a customer quote for network services.

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Akkucuk, Ulas, and Behcet Teuman. "Assessing service quality in online banking services." Problems and Perspectives in Management 14, no. 2 (2016): 183–91. http://dx.doi.org/10.21511/ppm.14(2-1).2016.07.

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Service quality and the effective measurement of service quality on the Internet have been drawing much attention lately with the increasing use of the World Wide Web. Researchers and managers focus on the construction of scales to measure electronic service quality, which assess customer satisfaction and loyalty as an ultimate goal. E-S-Qual is the most recently developed and popular e-service quality measurement technique on which there are quite a number of research studies. In this study, existing literature on service quality scales and the E-S-Qual scale is reviewed. A modified scale is

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10

Hollman, Kenneth W., and Jack E. Forrest. "Risk Management in a Service Business." International Journal of Service Industry Management 2, no. 2 (1991): 49–65. http://dx.doi.org/10.1108/09564239110144993.

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Adams, Elizabeth, and Keith Willetts. "When service management is your business." Journal of Network and Systems Management 4, no. 4 (1996): 349–53. http://dx.doi.org/10.1007/bf02283159.

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Mora, Manuel, Rory O’Connor, Mahesh S. Raisinghani, Jorge Macías-Luévano, and Ovsei Gelman. "An IT Service Engineering and Management Framework (ITS-EMF)." International Journal of Service Science, Management, Engineering, and Technology 2, no. 2 (2011): 1–15. http://dx.doi.org/10.4018/jssmet.2011040101.

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There is a rich amount of literature on services from Information Technology (IT) (Management view) and IT System Engineering (ITSE) (Engineering view) domains. However, such a variety has produced disparate views. Furthermore, given that IT and ITSE service-based systems must be linked to business services (the User view), conceptual interrelationships are increased, causing yet more diversity. This paper identifies that this generates a lack of theoretical conceptual cohesion and leads to multiple practical confusions. To address these issues and to reduce such conceptual gaps, an IT Service

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Katzan, Harry. "Foundations Of Service Science Concepts And Facilities." Journal of Service Science (JSS) 1, no. 1 (2008): 1–22. http://dx.doi.org/10.19030/jss.v1i1.4297.

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This paper gives a conspectus of Service Science for academicians and practitioners with the express purpose of defining the scope of the discipline. The subject of services is the up and coming discipline for the 21st century, and it encompasses technology, entrepreneurship, business growth, and innovation four subjects that are generally of interest to most managers and scientists, alike. Services are important to people in business, government, education, health care and management, religion, military, scientific research, engineering, and other endeavors that are too numerous to mention, b

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van der Valk, Wendy, and Finn Wynstra. "Variety in business-to-business services and buyer-supplier interaction." International Journal of Operations & Production Management 34, no. 2 (2014): 195–220. http://dx.doi.org/10.1108/ijopm-12-2010-0423.

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Purpose – The paper aims to empirically validate a recently developed typology to demonstrate that services that are similar in terms of technical content, but different with regard to how they are used by the buying company, require different buyer-supplier interaction processes. Design/methodology/approach – The paper conducts an embedded case study based on dyadic data collection to investigate the purchase of cleaning services by Netherlands Railways (NS) from two suppliers. These services differ with regard to how they are used by NS: as part of the value-proposition to customers (train a

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Chang, Victor, Robert John Walters, and Gary Wills. "Business Integration as a Service." International Journal of Cloud Applications and Computing 2, no. 1 (2012): 16–40. http://dx.doi.org/10.4018/ijcac.2012010102.

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This paper presents Business Integration as a Service (BIaS) which enables connections between services operating in the Cloud. BIaS integrates different services and business activities to achieve a streamline process. The authors illustrate this integration using two services; Return on Investment (ROI) Measurement as a Service (RMaaS) and Risk Analysis as a Service (RAaaS) in two case studies at the University of Southampton and Vodafone/Apple. The University of Southampton case study demonstrates the cost-savings and the risk analysis achieved, so two services can work as a single service.

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Zhiyuan, Fang, and Wei Li. "Cloud Service Platform." International Journal of Information Systems in the Service Sector 5, no. 3 (2013): 54–62. http://dx.doi.org/10.4018/jisss.2013070104.

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Health Information eXchange (HIX) is a part of Happiness Cloud Service Platform of Happiness Guangdong in Guangdong Province of China based on innovation of cloud-based business model. This article illustrates the hospital health care business services system based on cloud computing. major business functions of HIX includes integrated mobile medical information services, and mobile health information services. Key cloud service platform capabilities include appointment of HIX registration, doctor-patient interaction and Health Manager System, medical statistical analysis, and the other integr

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Kiely, Julia A. "Emotions in business-to-business service relationships." Service Industries Journal 25, no. 3 (2005): 373–90. http://dx.doi.org/10.1080/02642060500050517.

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Žilinskienė, Inga, and Justinas Norkus. "Improving IT Service Management in Customer Service Business: A Case Study." Informacijos mokslai 91 (April 14, 2021): 8–25. http://dx.doi.org/10.15388/im.2021.91.48.

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Organisations that provide information technology services mostly set goals for improving the quality and management of services. The ability to remain competitive is one of the most critical factors in any modern organisation's success. For business processes to be successful, it is necessary to rely on rational and well-thought-out solutions. In many cases, data-based solutions create conditions to avoid or reduce significant risks. The article examines the possibilities of applying IT processes to improve customer service and presents its improvement outcomes. Customer satisfaction with the

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Riemann, Ute. "Benefits and Challenges for Business Process Management in the Cloud." International Journal of Organizational and Collective Intelligence 5, no. 2 (2015): 80–104. http://dx.doi.org/10.4018/ijoci.2015040104.

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Business processes are not only variable they are as well dynamic. A key benefit of Business Process Management (BPM) is the ability to adjust business processes accordingly in response to changing market requirements. In parallel to BPM, enterprise cloud computing technology has emerged to provide a more cost effective solution to businesses and services while making use of inexpensive computing solutions, which combines pervasive, internet, and virtualization technologies (). Despite the slow start, the business benefits of cloud computing are as such that the transition of BPM to the cloud

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Et al., Jenasama Srihirun. "Guidelines for the Development of Restaurant Businesses: Providing Online Food Delivery Services in Khon Kaen, Thailand." Psychology and Education Journal 58, no. 1 (2021): 1412–17. http://dx.doi.org/10.17762/pae.v58i1.922.

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This research aims to find the guidelines for developing the restaurant businesses providing online food delivery services in Muang District, Khon Kaen Province, Thailand. Qualitative research was utilized to conduct the research. There were two techniques: namely, Documentary research and In-depth interviews (IDI) with seventeen key informants with at least five years of business experience. The study found that 9 M (Man, Money, Materials, Management, Morale, Message, Marketing, Menu, and Mindset) led to the business-critical successes. Place or distribution channel was an important factor fo

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Kabzeva, Aneta, Joachim Götze, and Paul Müller. "Model-Based Relationship Management for Service Networks." International Journal of Systems and Service-Oriented Engineering 5, no. 4 (2015): 104–32. http://dx.doi.org/10.4018/ijssoe.2015100105.

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With the broad adoption of service-orientation for the realization of business applications and their provisioning and usage over cloud infrastructures, the topology of the resulting service networks is becoming extremely complex. Due to the composition of services for value-added business capabilities and the reusability of a service in multiple compositions, the execution of one service often depends on other services and changes in its provisioning can affect the health of large parts of the service network. The lack of insight on the relationships between the network components makes the m

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Sun, Chang-ai, Zhen Wang, Ke Wang, Tieheng Xue, and Marco Aiello. "Adaptive BPEL Service Compositions via Variability Management." International Journal of Web Services Research 16, no. 1 (2019): 37–69. http://dx.doi.org/10.4018/ijwsr.2019010103.

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Service-Oriented Architectures are a popular development paradigm to enable distributed applications constructed from independent web services. When coordinated, web services are an infrastructure to fulfill dynamic and vertical integration of business. They may face frequent changes of both requirements and execution environments. Static and predefined service compositions using business process execution language (BPEL) are not able to cater for such rapid and unpredictable context shifts. The authors propose a variability management-based adaptive and configurable service composition approa

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Vidgen, Richard, and Xiaofeng Wang. "From Business Process Management to Business Process Ecosystem." Journal of Information Technology 21, no. 4 (2006): 262–71. http://dx.doi.org/10.1057/palgrave.jit.2000076.

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New technologies, notably service-oriented architectures and Web services, are enabling a third wave of business process management (BPM). Supporters claim that BPM is informed by complexity theory and that business processes can evolve and adapt to changing business circumstances. It is suggested by BPM adherents that the business/IT divide will be obliterated through a process-centric approach to systems development. The evolution of BPM and its associated technologies are explored and then coevolutionary theory is used to understand the business/IT relationship. Specifically, Kauffman's NKC

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R. Bryson, John. "Business service firms, service space and the management of change." Entrepreneurship & Regional Development 9, no. 2 (1997): 93–112. http://dx.doi.org/10.1080/08985629700000005.

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Strandvik, Tore, Kristina Heinonen, and Sanna Vollmer. "Revealing business customers’ hidden value formation in service." Journal of Business & Industrial Marketing 34, no. 6 (2019): 1145–59. http://dx.doi.org/10.1108/jbim-11-2017-0259.

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Purpose This paper aims to identify how, in contrast to a provider-oriented stance where customer value is conceptualised as being controlled by the provider, customer value is formed for business customers beyond what is visible to the provider. Design/methodology/approach This paper builds on the primacy of the customer. Customer-dominant logic (CDL) is used as the conceptual underpinning, meaning that the customer, rather than the service provider or the service system, is at the centre. A case study was conducted with seven key users from three customer companies of an information and comm

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Kans, Mirka, and Anders Ingwald. "Business Model Development Towards Service Management 4.0." Procedia CIRP 47 (2016): 489–94. http://dx.doi.org/10.1016/j.procir.2016.03.228.

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Pau, L. F. "Privacy management service contacts as business opportunity." IEEE Technology and Society Magazine 28, no. 3 (2009): 55–63. http://dx.doi.org/10.1109/mts.2009.934145.

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Chan, Nicole K. Y. "Business intelligence for service parts logistics management." International Journal of Internet Manufacturing and Services 6, no. 3 (2019): 245. http://dx.doi.org/10.1504/ijims.2019.10022455.

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Morling, Peter, and Steve Tanner. "Benchmarking a public service business management system." Total Quality Management 11, no. 4-6 (2000): 417–26. http://dx.doi.org/10.1080/09544120050007724.

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Rubio-Loyola, Javier, Gregorio Toscano-Pulido, Marinos Charalambides, et al. "Business-driven policy optimization for service management." International Journal of Network Management 25, no. 2 (2015): 113–40. http://dx.doi.org/10.1002/nem.1886.

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Xiu, Pengbo, Jian Yang, and Weiliang Zhao. "Change management of service-based business processes." Service Oriented Computing and Applications 13, no. 1 (2018): 51–66. http://dx.doi.org/10.1007/s11761-018-0250-4.

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Vaittinen, Eija, Miia Martinsuo, and Roland Ortt. "Business customers’ readiness to adopt manufacturer’s new services." Journal of Service Theory and Practice 28, no. 1 (2018): 52–78. http://dx.doi.org/10.1108/jstp-03-2017-0053.

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Purpose For successful servitization, manufacturing firms must understand how their customers adopt new services. The purpose of this paper is to explore customers’ readiness for a manufacturer’s new services to complement its goods. The goal is to increase knowledge of the aspects that manufacturers should consider when bringing new kinds of services to market. Design/methodology/approach A qualitative case study design is used to analyze readiness for services and interest in service adoption in three customer firms of a manufacturer. The interview data were collected from 14 persons at cust

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DEMIRKAN, HALUK, and MICHAEL GOUL. "SERVICE ORIENTED TECHNOLOGY MANAGEMENT TO IMPROVE ORGANIZATIONAL AGILITY." International Journal of Innovation and Technology Management 06, no. 01 (2009): 1–16. http://dx.doi.org/10.1142/s0219877009001509.

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The service orientation — coupled with dynamic choreography of business processes, service oriented architectures and service oriented infrastructures — is a developing structure that carries with it the potential to improve agility in today's complex business environments. But because of the newness of the concept and the limited number of large-scale organizations ready or willing to be "early adopters," it is difficult to predict the organizational and technical impacts, understand the critical issues, or perform rigorous research on services computing. So, how should a company begin assess

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Galinec, Darko. "Procurement Business Service Modeling in Service-Based Process Architecture of Equipping System." International Journal of Information Systems in the Service Sector 1, no. 4 (2009): 50–60. http://dx.doi.org/10.4018/jisss.2009062904.

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The procurement as business discipline and function of equipping process has started the process of transformation from an administrative competence and necessity to a strategic capability (Kyte, 2006). To be efficient its processes have to be interoperable in the processing, semantic and technological way with other functions and processes of the business system; end to end process integration of the business system should be obtained. It is important to fully understand and document user requirements before development of the procurement (business) process. This results in the need for the d

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Davies, Mark. "Service quality tolerance in creative business service relationships." Service Industries Journal 29, no. 1 (2009): 91–110. http://dx.doi.org/10.1080/02642060802134720.

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Yatsenko, Roman, and Oleksii Balykov. "Optimization of a service it company’s business processes functional structure." Development Management 17, no. 1 (2019): 35–50. http://dx.doi.org/10.21511/dm.5(1).2019.04.

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The paper proposes an approach to optimizing the functional structure of the business processes of a service IT company based on the business process management system as an active self-organized, viable system that takes into account the peculiarities of the information technology industry development. This allows to optimize the structure of business processes through adequate positioning and formal description of the whole set of complex hierarchical interconnections with the aim of transition from hierarchical to functional structure of enterprise’s business processes taking into considera

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Guzman, Gonzalo Maldonado, Sandra Yesenia Pinzon Castro, and Ruben Michael Rodriguez Gonzalez. "Brand Management, Competitiveness and Business Performance in Mexican Small Service Businesses." International Journal of Asian Social Science 8, no. 10 (2018): 898–908. http://dx.doi.org/10.18488/journal.1.2018.810.898.908.

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Vicente, Marco, Nelson Gama, and Miguel Mira da Silva. "A Business Motivation Model for IT Service Management." International Journal of Information System Modeling and Design 5, no. 1 (2014): 83–107. http://dx.doi.org/10.4018/ijismd.2014010104.

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The Enterprise Architecture (EA) approach usually considers a set of motivational concepts that are used to model the reasons and motivations that underlie the design and change of organizations, which corresponds to their Business Motivation Model (BMM). Likewise, this BMM is also present in organizations that provide IT services. However, although ITIL has become a standard for performing IT Service Management (ITSM), there is not one holistic solution to integrate EA and ITIL. Therefore, we propose to join both approaches through the definition of a specific Enterprise Architecture to desig

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Gupta, Anchal, Rajesh K. Singh, and P. K. Suri. "Sustainable Service Quality Management by Logistics Service Providers: An Indian Perspective." Global Business Review 19, no. 3_suppl (2018): S130—S150. http://dx.doi.org/10.1177/0972150918758098.

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Due to advancement of technology and globalization, the organizations are giving more importance to the supply chain integration, taking support from logistics service providers (LSPs) and practice several initiatives in direction of sustainability. The assets, processes and performance capabilities of LSPs can be used as an indicator to comprehend and evaluate effective and sustainable service quality management. In this article, there is an attempt to understand and analyse all important components required by LSPs to serve their customers with best quality of services. A comprehensive frame

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Ojasalo, Jukka, and Katri Ojasalo. "Service Logic Business Model Canvas." Journal of Research in Marketing and Entrepreneurship 20, no. 1 (2018): 70–98. http://dx.doi.org/10.1108/jrme-06-2016-0015.

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Purpose The purpose of this study is to develop a service logic oriented framework for business model development. “Service logic” covers the basic principles of the three contemporary customer value focused business logics: service-dominant logic, service logic and customer-dominant logic. Design/methodology/approach This study is based on an empirical qualitative research and deployed the focus group method. The data are generated in a series of interactive co-creative focus group workshops involving both practitioners and academics. Findings As the outcome, a new tool was developed, called

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Xin, Hai Tao. "Application of Workflow Management Systems in E-Services." Applied Mechanics and Materials 182-183 (June 2012): 906–9. http://dx.doi.org/10.4028/www.scientific.net/amm.182-183.906.

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Workflow management systems, a relatively recent technology, are designed to make work more efficient, integrate heterogeneous application systems, and support inter-organizational processes in electronic commerce applications. This paper presents an infrastructure and a mechanism for achieving dynamic Inter-enterprise workflow management using e-services provided by collaborative e-business enterprises. E-services are distributed services that can be accessed programmatically on the Internet, using SOAP messages and the HTTP protocol. In this work, we categorize e-services according to their

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Daradkeh, Mohammad, and Radwan Moh'd Al-Dwairi. "Self-Service Business Intelligence Adoption in Business Enterprises." International Journal of Enterprise Information Systems 13, no. 3 (2017): 65–85. http://dx.doi.org/10.4018/ijeis.2017070105.

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Despite the growing popularity of self-service business intelligence (SSBI) tools, empirical research that investigates their acceptance by business professionals is still scarce. This paper presents and tests an integrated model of the antecedents of users' acceptance of SSBI tools in business enterprises. The proposed model is developed based on the technology acceptance model (TAM) and incorporating information and system quality from DeLone and McLean IS success model. It also includes an important factor from the business intelligence literature called analysis quality. To test the model,

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Roscitt, Rick, and I. Robert Parket. "Strategic service management." Journal of Business & Industrial Marketing 5, no. 1 (1990): 27–40. http://dx.doi.org/10.1108/eum0000000002735.

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Athanasopoulou, Pinelopi, and Elena Sarli. "The development of new sponsorship deals as new business-to-business services." Journal of Business & Industrial Marketing 30, no. 5 (2015): 552–61. http://dx.doi.org/10.1108/jbim-08-2012-0127.

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Purpose – The purpose of this paper is to analyse the process followed by sponsors and sport properties in developing their sponsorship deals as seen from a new service development (NSD) perspective. Sponsorships are expensive and can be a source of sustainable competitive advantage if managed appropriately. Therefore, the authors need to approach sponsorship strategically and formalise sponsorship decision-making. Sponsorships are considered to be complex, relationship-based, business-to-business services, and the development of such services has been analysed in the NSD literature. As past r

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Eggert, Andreas, Eva Böhm, and Christina Cramer. "Business service outsourcing in manufacturing firms: an event study." Journal of Service Management 28, no. 3 (2017): 476–98. http://dx.doi.org/10.1108/josm-11-2016-0306.

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Purpose Many manufacturing firms entrust partners to provide services on their behalf. However, it is not clear whether and when firms can capture the potential value advantages of outsourcing business services. The purpose of this paper is to investigate the effects of different types of business service outsourcing on firm value. Design/methodology/approach The paper uses event study methodology to estimate the impact of business service outsourcing announcements on abnormal returns of publicly traded manufacturing companies in Europe. Findings External service outsourcing that directly affe

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Still, Johanna, Hanna Komulainen, and Satu Nätti. "Contextual layers of service experience in professional business services." Journal of Business & Industrial Marketing 33, no. 8 (2018): 1114–24. http://dx.doi.org/10.1108/jbim-10-2017-0255.

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Purpose This study provides us with new knowledge in the form of conceptual framework of the contextual layers of service experience within professional business services. This study aims to answer the following questions: What kinds of contextual layers can be identified influencing service experience? How specific characteristics of professional service context may influence customer experience at these different layers? Design/methodology/approach The framework is based on extensive literature review considering research in the fields of service and relationship perspectives, likewise profe

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Gebauer, Heiko, Mirella Haldimann, and Caroline Jennings Saul. "Competing in business-to-business sectors through pay-per-use services." Journal of Service Management 28, no. 5 (2017): 914–35. http://dx.doi.org/10.1108/josm-07-2016-0202.

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Purpose Despite the opportunities provided by pay-per-use (PPU) services, product companies in business-to-business sectors often fail to compete systematically by using them. The purpose of this paper is to explain how companies can avoid failures when it comes to PPU services. The paper describes the “seizing” capabilities needed to achieve the strategic objectives of PPU services. Design/methodology/approach The research process is divided into a pilot and an in-depth study. Altogether, 17 companies participated in the study. Findings The findings reveal that the seizing capabilities depend

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Wang, Ming Wei, Shu Sheng Zhang, and Jing Tao Zhou. "Semantic Web Service Based Framework for Inter-Organizational Business Process Management." Advanced Materials Research 156-157 (October 2010): 915–18. http://dx.doi.org/10.4028/www.scientific.net/amr.156-157.915.

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To support business and engineering collaboration in the diversified and global markets, enterprises are trying hard to continuously align their actual business processes to response customers’ demands. In this context, a flexible framework for inter-organizational process management is proposed, in which ontologies and semantic web service technologies are used throughout process modeling, implementation and execution. Heterogeneous manufacturing resources are encapsulated as uniform semantic web services, called manufacturing services, which are published, located and combined into executabl

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Wang, Shouhong, and Hai Wang. "Shared Services Management." International Journal of Information Systems in the Service Sector 7, no. 2 (2015): 37–53. http://dx.doi.org/10.4018/ijisss.2015040103.

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The cloud computing technology has accelerated shared services in the government and private sectors. This paper proposes a research framework of critical success factors of shared services in the aspects of strategy identification, collaborative partnership networking, optimal shared services process re-designing, and new policies and regulations. A survey has been employed to test the hypotheses. The test results indicate that clear vision of strategies of shared services, long term business relationships among shared services partners, business process re-design, human resource structure re

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Armi, Ariyadi, and Yeka Hendriyani. "PERANCANGAN APLIKASI PELAYANAN CLEANING SERVICE BERBASIS WEB." Voteteknika (Vocational Teknik Elektronika dan Informatika) 7, no. 3 (2019): 239. http://dx.doi.org/10.24036/voteteknika.v7i3.105687.

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Problems that occur in a service can be seen in a business process carried out. Customer service, management of orders, promotions, and other services, whether it is a main process or a supporting process. In service business this service still uses social media. In business reporting, running is still done manually. To provide good results on this service, the system requires web-based e-commerce to help all who will run the service business process. With the existence of e-commerce services can facilitate existing promotions. This e-commerce system service uses the MVC model (Model, View, Co

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