Dissertations / Theses on the topic 'Business writing English language-Business English Business communication'

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1

Peake, Katharine Louise. "Composition heuristics and theories and a proposed heuristic for business writing." CSUSB ScholarWorks, 2007. https://scholarworks.lib.csusb.edu/etd-project/3282.

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Weitzel, Larry. "Assessing business writing: An examination of scoring methods, writing sample complexity, and rating variability." CSUSB ScholarWorks, 2000. https://scholarworks.lib.csusb.edu/etd-project/1750.

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3

Bosley, Deborah S. Neuleib Janice. "A national study of the uses of collaborative writing in business communication courses among members of the ABC." Normal, Ill. Illinois State University, 1989. http://wwwlib.umi.com/cr/ilstu/fullcit?p9004080.

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Thesis (D.A.)--Illinois State University, 1989.
Title from title page screen, viewed October 17, 2005. Dissertation Committee: Janice Neuleib (chair), Maurice Scharton, Ron Fortune, Gail Hawisher, Laura E. Berk. Includes bibliographical references (leaves 153-163) and abstract. Also available in print.
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4

Pettersson, Lena. "Writing Business Emails in English as a Lingua Franca - how informal can you be? : An analysis of formality in BELF emails." Thesis, Stockholms universitet, Engelska institutionen, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-118100.

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As a result of globalisation, the number of companies working globally is increasing at an unprecedented pace. Consequently, the need to communicate with people from other countries is getting bigger. In such intercultural communication, a common language must be used to interact. The language of choice is most often English, which is the business lingua franca (BELF) today. Furthermore, email has become the obvious choice of medium when interacting with foreign business associates. The present study was conducted through intensive and extensive analyses, investigating BELF emails written by 21 individuals with 14 different native languages. The data consists of 209 emails. The study follows Bjørge’s (2007) work on formality in emails written in academic settings. The aim of the study was to determine how formal the participants were in greetings and closings and whether they accommodated their language to the respondent. The results suggest that the level of formality mainly depends on the purpose of the email and, to some extent, how formal the correspondent is. The accommodation to the correspondent seems to be individual. The present study wishes to extend knowledge on email communication in BELF settings. The results are likely to be relevant for teachers and students of Business Communication and English as a Second or Foreign Language along with managers in internationally functioning companies, especially as regards what should be considered in BELF communication.
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5

D\'Elia, Carla Cruz. "O inglês para negócios no Brasil: um estudo de caso do uso da escrita por e-mail." Universidade de São Paulo, 2014. http://www.teses.usp.br/teses/disponiveis/8/8147/tde-30092014-161630/.

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Esta dissertação insere-se no contexto de estudos do inglês como língua franca para negócios, em um cenário de expansão da comunicação internacional com o aumento do acesso à Internet e às suas ferramentas (LOUHIALA-SALMINEN & KANKAANRANTA, 2009). No Brasil, grande parte dos estudos na área de inglês para negócios é realizada sob a ótica da Abordagem Instrumental, com enfoque na elaboração de cursos de inglês para fins profissionais e na criação de material didático. Poucas contribuições foram encontradas sobre a escrita em inglês, parte integrante da comunicação corporativa que nos permite compreender como os indivíduos e instituições se organizam (BAZERMAN, 2005). Desta forma, com o intuito de contribuir para uma melhor compreensão sobre a realidade de uso da escrita corporativa em inglês no Brasil, esta pesquisa realizou um estudo de caso sobre o uso de e-mails em uma empresa brasileira de pequeno porte que oferece serviços de TI. A fundamentação teórica deste trabalho englobou conceitos da Teoria da Atividade Sócio-Histórico-Cultural (VYGOTSKY, 1996; LEONTIEV, 1981; ENGESTROM, 1987) e o conceito de gênero textual como ação social da Escola Nova Retórica (BAZERMAN, 2005). Como metodologia de coleta, foi solicitado o acesso à comunicação escrita em inglês por e-mail em dois projetos realizados pela consultoria de TI. Para proceder à análise dos dados coletados, utilizei os conceitos de atividade e contradições (ENGESTROM, 1987) e de gênero textual (BAZERMAN, 2005). Para a análise de questões de pragmática intercultural que surgiram no decorrer da pesquisa, foi utilizado o conceito de ato de fala (SEARLE, 1989) e a teoria da polidez (BROWN & LEVINSON, 1978; BLUM-KULKA & OLSHTAIN, 1984). A partir da análise da comunicação escrita por e-mail, foram realizadas entrevistas com participantes com o intuito de preencher lacunas encontradas. Os resultados deste trabalho indicaram evidências sobre (1) a relação instrumental entre a atividade de comunicação escrita e a atividade de consultoria de TI, sendo a primeira imprescindível para a segunda; (2) a necessidade de conhecimento de pragmática intercultural por parte dos integrantes para a redação de e-mails em um contexto multicultural; e (3) a caracterização do e-mail como suporte por meio do qual circulam diversos gêneros textuais. O estudo aponta para a necessidade de maior investigação sobre o ensino de pragmática intercultural em cursos de inglês para negócios, de forma a capacitar o mundo corporativo para enfrentar a cada vez mais frequente comunicação intercultural. Além disso, este trabalho busca refletir sobre o que é e-mail e como profissionais de negócios que interagem com o uso dessa ferramenta se comportam
In the Information Age (BRANDT, 2005), English is considered to be the lingua franca for corporate communication. Its use has become more frequent in companies due to the growth of international communication and the expansion of access to the Internet and its tools (LOUHIALA-SALMINEN & KANKAANRANTA, 2009). In Brazil, most studies in the field, developed through the widely recognized ESP (English for Specific Purposes) perspective, have been restricted to investigating the design of English language courses and material. Few contributions have been dedicated to the study of English writing, which plays a central role in corporate communication and allows the understanding of how individuals and institutions are organized (BAZERMAN, 2005). Thus, aiming at contributing to a better view of the reality of corporate writing in English in Brazil, the present research has developed a case study on e-mail use in a small Brazilian Information Technology company. As a theoretical framework, this research has adopted the Cultural-Historical Activity Theory approach (VYGOTSKY, 1996; LEONTIEV, 1981; ENGESTROM, 1987) as well as the New Rhetorics concept of genre as a social action (BAZERMAN, 2005). For data collection, the technology consultancy company granted access to the written communication exchanged in English by e-mail in two different projects. In order to proceed with the analysis of the collected data, the concepts of activity and contradiction (ENGESTROM, 1987) as well as writing genre (BAZERMAN, 2005) were used. To further investigate intercultural pragmatics issues raised during analysis, this study relied on the concept of speech act (SEARLE, 1989) and politeness theory (BROWN & LEVINSON, 1978; BLUM-KULKA & OLSHTAIN, 1984). Questions raised during the written communication analysis were answered through interviews with participants in the projects. Our findings revealed that (1) the written communication activity is part of the technology consultancy activity, playing the role of a tool which is used by the participants towards the realization of the object; (2) that the lack of intercultural pragmatics knowledge by the e-mail writers became a barrier in a context of multicultural communication and also that (3) e-mails can be considered vehicles through which several different writing genres can be delivered, contradicting the idea that e-mail is a writing genre itself. This study suggests the need of further investigation on the teaching of cultural pragmatics in business English courses in order to enable participants in the corporate world to face the increasingly frequent intercultural communication. In addition, this research attempts to reflect on what e-mail is and also on how language is used in it in a business scenario
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6

Komori-Glatz, Miya. "Conceptualising English as a business lingua franca." Inderscience, 2018. http://dx.doi.org/10.1504/EJIM.2018.10009389.

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Though a popular and somewhat controversial topic in discussions on language in IB, the notion of English as a (business) lingua franca/(B)ELF still lacks clear conceptualisation. This paper argues that research in IB and linguistics can be mutually complementary and supportive in conceptualising BELF, and that it is important to separate the concept of BELF from that of a common corporate language. The paper synthesises key works from both disciplines to conceptualise BELF as an emergent, multilingual use of English that adapts to the demands and resources of the specific context. It further argues that Wenger's concept of Communities of Practice offers a useful bridge between the disciplines, and that there is a need for more empirical research.
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7

Chiu, Lai-wan Hazel. "Consciousness-raising and the acquisition of grammar." Hong Kong : University of Hong Kong, 1999. http://sunzi.lib.hku.hk/hkuto/record.jsp?B21161823.

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8

Cheung, Ching Yi. "A comparison of business correspondence writing conducted in two contexts : the classroom and the workplace." HKBU Institutional Repository, 1995. http://repository.hkbu.edu.hk/etd_ra/88.

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9

Melendy, Galon Anthony. "Professional English communication training for English for specific purposes." CSUSB ScholarWorks, 2001. https://scholarworks.lib.csusb.edu/etd-project/1872.

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10

Su, Donna. "Bureaucratic Writing in America: A Preliminary Study Based on Lanham's Revising Business Prose." Thesis, University of North Texas, 1993. https://digital.library.unt.edu/ark:/67531/metadc500638/.

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In this study, I examine two writing samples using a heuristic based on Richard A. Lanham's definition of bureaucratic writing in Revising Business Prose: noun-centered, abstract, passive-voiced, dense, and vague. I apply a heuristic to bureaucratic writing to see if Lanham's definition holds and if the writing aids or hinders the information flow necessary to democracy. After analyzing the samples for nominalizations, concrete/abstract terms, active/passive verbs, clear/unclear agents, textual density, and vague text/writers' accountability, I conclude that most of Lanham's definition holds; vague writing hinders the democratic process by not being accountable; and bureaucratic writing is expensive. Writers may humanize bureaucracies by becoming accountable. A complete study requires more samples from a wider source.
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11

Siu, Chun Yu. "Fund commentary : exploring its structure and use of evaluative lexis by fund managers of good- and bad-performing funds." HKBU Institutional Repository, 2010. https://repository.hkbu.edu.hk/etd_ra/1218.

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12

Lupo, Marian. "Incorporating ability rhetorics of early modern English business and administrative communication /." Columbus, Ohio : Ohio State University, 2006. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=osu1149093694.

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13

Niestepski, Michelle Jean. "Grammatical errors : perceptions and responses of students, first-year composition instructors, and business coomunication instructors /." View online ; access limited to URI, 2008. http://0-digitalcommons.uri.edu.helin.uri.edu/dissertations/AAI3314446.

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14

Watson, Rose E. (Rose Elliott). "Active or Passive Voice: Does It Matter?" Thesis, University of North Texas, 1993. https://digital.library.unt.edu/ark:/67531/metadc501082/.

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This thesis reports on the use of active and passive voice in the workplace and classroom through analysis of surveys completed by 37 employees and 66 students. The surveys offered six categories of business writing with ten sets of two sentences each, written in active and passive voice. Participants selected one sentence from each set and gave a reason for each selection. The participants preferred active over passive 47 to 46 percent of opportunities, but they preferred mixed voice over both, 49 percent. The participants preferred active only for memos to supervisors; in the other five categories they preferred passive or mixed voice. Both males and females preferred mixed voice, and age appeared to influence the choices. They cited context as the most common reason for using passive.
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15

Chiu, Lai-wan Hazel, and 趙麗雲. "Consciousness-raising and the acquisition of grammar." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1999. http://hub.hku.hk/bib/B31945004.

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16

Alali, Shatha Abdulmohsen. "BUSINESS COMMUNICATION IN GLOBAL CONTEXTS: STUDYING THE EXPERIENCES OF NATIVE ENGLISH SPEAKING (NES) AND NON-NATIVE ENGLISH SPEAKING (NNES) PROFESSIONALS IN MULTILINGUAL, MULTICULTURAL ORGANIZATIONS." Miami University / OhioLINK, 2019. http://rave.ohiolink.edu/etdc/view?acc_num=miami1556203981889352.

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17

Hollis-Turner, Shairn Lorena. "Higher education business writing practices in office management and technology programmes and in related workplaces." Thesis, [S.l. : s.n.], 2008. http://dk.cput.ac.za/cgi/viewcontent.cgi?article=1072&context=td_cput.

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Perl, Madeleine R. "COMMUNICATION APPREHENSION, ORGANIZATIONAL ORIENTATION." NSUWorks, 2011. http://nsuworks.nova.edu/hsbe_etd/91.

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Communication Apprehension (CA) pertains to levels of fear or anxiety people experience in relation to real or anticipated communication with other people. Decades of research on CA has focused on college students. This research explored levels of oral CA in an organizational environment. The purpose of this research was threefold. First, this study examined the communication apprehension profiles of native-language (English) and second-language (non-English) employees in a midsized South Florida service organization to understand if the levels of communication anxiety differ between the two groups as well as if demographic variables played a part in managing levels of communication anxiety. Second, this study examined the difference of perception credibility in supervisors between same-language and opposite-language employees to examine and analyze the relationship between the two groups and their supervisors in order to identify if communication problems exist that could affect an amicable working relationship or constructive feedback. Third, this study compared organizational personality types of upward mobile and indifferent to levels of communication apprehension in native-language (English) and second-language (non-English) employees in a sample of culturally diverse office personnel in two separate corporate locations in a midsized management organization located in South Florida. The findings were found not to be statistically significant; however, it was learned that CA levels do exist and that anxiety levels vary between respondents. Further investigation into the effects of CA on workplace production remains a challenge. Additional studies using randomly selected populations from similarly diverse organizations more representative of the diversity of the region rather than a convenience sample is recommended.
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Lindeberg, Ann-Charlotte. "Promotion and politeness conflicting scholarly rhetoric in three disciplines /." Åbo : Åbo akademis förlag, 2004. http://catalog.hathitrust.org/api/volumes/oclc/56061914.html.

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Anwar, Abeer. "Cultural Perspectives on Communication in Community Leadership." Thesis, Walden University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10747804.

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Effective communication is important, particularly for the over 26 million immigrant workers with non-English speaking backgrounds who have entered the U.S. workforce. The research problem addressed the disillusion of non-English speakers in the workplace because of the communication gap. The purpose of this study was to explore and describe the experiences of non-English speaking immigrant workers in overcoming language and cultural communication challenges at work. The research question focused on how non-English speakers or English as a Second Language (ESL) speakers describe their communication experiences in the workplace. The theoretical framework was based on the cultural approach to organizations and the transactional model of communication. A qualitative narrative inquiry design was used that employed sources of information including an interview questionnaire and existing literature. The target population was immigrant employees who are managers, assistant managers, and supervisors in New York City and Long Island who work in accounting, banking, finance, information technology, and marketing with at least 5 years’ experience. A purposive sampling procedure was used to select 20 participants for semistructured interviews. The qualitative data were subjectively analyzed by using member checking and triangulation. Key findings indicated 6 themes: miscommunication, lack of appropriate terms, delays in work completion, loss of respect, inability to express oneself clearly, and the need to use alternative means of communication. Opportunity for contributions to social change can include increased understanding and utilization of effective management and communication strategies for dealing with non-English-speaking and ESL workers. This can also help to bridge cultural and language gaps.

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Zhao, Ke, and 赵珂. "Fostering learning and collaboration through computer-supported collaborative inquiry among Chinese tertiary business Englishstudents." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2010. http://hub.hku.hk/bib/B44901926.

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Chen, Kuang-Je. "Registers of supplication and demand in English-as-a-foreign-language technical writing." CSUSB ScholarWorks, 2004. https://scholarworks.lib.csusb.edu/etd-project/2457.

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This project introduces theoretical discussion on five aspects of writing: register, genre, pragmatics, functional writing, and social function the goal of this project aims at improving business peoples' technical writing competence.
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Murray, Sean. "Composition incorporated turbo capitalism, higher education, and the teaching of writing /." Diss., Online access via UMI:, 2007.

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Bausser, Jaye. "The role of language in international business and technical communication : a case study of a non-native speaker of English in the United States workplace /." The Ohio State University, 2000. http://rave.ohiolink.edu/etdc/view?acc_num=osu1488195154357425.

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Bausser, Janet Jayne. "The role of language in international business and technical communication : a case study of a non-native speaker of English in the U.S. workplace." The Ohio State University, 2000. http://rave.ohiolink.edu/etdc/view?acc_num=osu1282744446.

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Vongo, Mthuthuzeli Rubin. "A case study of the goals of the business communication course at Technikon Witwatersrand." Thesis, Rhodes University, 2006. http://hdl.handle.net/10962/d1003949.

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At Technikon Witwatersrand, Business Communication is offered as a service subject, which is compulsory for a variety of diplomas and the majority of students are obligated to do the course. Its broad intention is to assist students in developing their proficiency in English, enabling them to cope with studying at Technikon and preparing them for the workplace. Despite the fact that the course is designed to assist them, many students question why they have to do the course and whether it is simply a repetition of high school work. The study attempts to examine the implicit and explicit goals of Business Communication, to explore the process through which the goals have been developed and changed over the years (i.e. how the goals have been constructed), and to elicit and compare the perspectives of the different stakeholder groups as to the goals. Both a qualitative and a quantitative approach are used in the research design. Interviews with four fulltime lecturers were conducted and a self-designed questionnaire was administered to students. These were the main means of data collection. The data reveals that the goals of Business Communication are implied rather than explicit. Despite this, students and lecturers see the course as important. Recommendations are made to help the Department of Business Communication to reflect on their practice with particular emphasis given to material development and the application of OBE principles.
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27

Ingram, Darren. "Exploratory investigation into the practice of communicating to publics using English as a Lingua Franca (ELF) by Finnish companies." Thesis, Malmö högskola, Fakulteten för kultur och samhälle (KS), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-21650.

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This thesis examines public relations (PR) communications that use English as a Lingua Franca (ELF) from leading Finnish companies. It analyses a corpus of 90 press releases from 15 export-active companies for linguistic usage, drawing on elements of linguistic theory. In addition, a limited narrative is based on personal interviews to determine typical procedures that are involved in PR content creation. It should have relevance to all who use ELF in a business context, but be of special interest to those involved with PR and marketing. It may also have some relevance to internal international business communications and linguistics.The study was motivated by three factors: how English is a dominant global language that is being used by companies in other countries as an intermediary language, prior research of how Finnish companies use PR and communications within their export activities, and extensive observation obtained whilst working as a journalist, dealing with companies from all around the world.It is believed that many companies may not be communicating efficiently and effectively when using ELF. Even when they do communicate and content may appear to be grammatically correct, its efficacy may be muted, inhibiting audience comprehension and other consequential actions. The research noted that certain linguistic elements were over-represented, which could potentially inhibit communication and comprehension. The resolution is not necessarily drastic and could only deliver wider benefits where implemented.Recommendations include closer attention is made concerning linguistic construction, broader additional research is conducted into the global phenomena and the possible creation of an operational framework to assist deployment of ELF-friendly textual communications, especially within the PR/marketing field.
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Zielonka, Alexander M. [Verfasser]. "Data-Driven Problem-Solving in International Business Communication : Examining the Use of Bilingual Web-Based Tools for Text Production with Advanced English as a Foreign Language Professionals / Alexander M. Zielonka." Frankfurt a.M. : Peter Lang GmbH, Internationaler Verlag der Wissenschaften, 2017. http://d-nb.info/1138919993/34.

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Dragana, Gak. "Izrada kursa poslovnog engleskog jezika sa ciljem razvoja pragmatičke kompetencije značajne zaunapređenje poslovne komunikacije." Phd thesis, Univerzitet u Novom Sadu, Filozofski fakultet u Novom Sadu, 2016. http://www.cris.uns.ac.rs/record.jsf?recordId=101435&source=NDLTD&language=en.

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kursa poslovnog engleskog jezika koji ima za cilj razvoj pragmatičkekompetencije polaznika i unapređenje poslovne komunikacije na engleskom jeziku.Uspostavljanje i održavanje uspešne poslovne komunikacije koja uključuje poslovneljude kojima je engleski jezik zajedničko sredstvo komunikacije zavisi od njihovesposobnosti da koriste jezik na odgovarajući način u odgovarajućem poslovnomkontekstu.Istraživanje za disertaciju sastojalo se iz dva dela. U uvodnom deluistraživanja učestvovali su predavači poslovnog engleskog jezika, studenti koji slušajukurs poslovnog engleskog jezika i zaposleni polaznici koji pohađaju kurs poslovnogengleskog jezika u školama stranih jezika. Cilj ovog dela istraživanja je bio da seprikupe podaci o nastavi poslovnog engleskog jezika kod nas – na koji način se onaorganizuje i šta bi trebalo uključiti u nastavu kako bi polaznici bili što uspešniji uposlovnoj komunikaciji na engleskom jeziku.Nakon toga usledilo je glavno istraživanje u kome je učestvovalo dvadesetzaposlenih polaznika koji su pohađali kurs poslovnog engleskog jezika. Oni su bilipodeljeni u dve grupe, kontrolnu i eksperimentalnu, sa po deset polaznika. Obe grupesu pohađale kurs poslovnog engleskog jezika. Kontrolna grupa je kurs slušala samona osnovu odabranog udžbenika, a eksperimentalna grupa je pohađala kurs koji jeizrađen na osnovu analize potreba i u skladu sa poslovnim situacijama u kojima onikoriste engleski jezik. Pre početka kursa obe grupe su popunile upitnik sa opštimpodacima o njima i upitnik za analizu potreba, ulazni test opšteg engleskog jezika iulazni test poslovnog engleskog jezika. Podaci dobijeni upitnikom za analizu potrebaupotpunjeni su pitanjima u prvom intervjuu. Napredak u sposobnosti korišćenjaengleskog jezika u poslovnoj komunikaciji obe grupe, posebno u pogledu korišćenjagovornih činova, praćen je tokom kursa pomoću pet testova nakon svake obrađeneteme.Istraživanjem su dobijeni kvantitativni podaci (pomoću testa i upitnika) ikvalitativni podaci (pomoću upitnika i intervjua) koji su detaljno analizirani. Naosnovu analize svih podataka može se zaključiti da su polaznici iz eksperimentalnegrupe ostvarili primetno bolji napredak na testovima koji su pratili kurs, ali i usposobnosti poslovne komunikacije, što je bio i cilj kursa.Značaj ovog istraživanja je višestruk jer ukazuje na potrebu da se veća pažnjaposvećuje izradi kurseva poslovnog engleskog jezika za zaposlene polaznike,detaljnoj analizi poslovnog konteksta u kome rade i njihovih stvarnih potreba. Takvikursevi omogućavaju polaznicima da lakše i uspešnije razviju svoju pragmatičkukompetenciju i unaprede poslovnu komunikaciju.
This thesis in applied linguistics and language teaching focuses on designing abusiness English course for the purpose of the development of pragmatic competenceof business English learners in order to improve their business communication in theEnglish language. Establishing and maintaining successful business communicationinvolving business people who use English as a common communication languagedepends on their ability to use the language in an appropriate way in an appropriatebusiness context.The research for this thesis consisted of two parts. The first part of the researchinvolved teachers of business English, students who attended business Englishcourses and employed learners who attended business English courses in privatelanguage schools. The purpose of this part of the research was to collect the data onbusiness English language teaching, the way the courses are organized and whatshould be included in the courses so that the learners are able to participate inbusiness communication in the English language.This was followed by the main part of the research, which involved twentyprofessionals attending a business English course. They were divided into two groups,control and experimental, with ten learners in each group. Both groups attended abusiness English course, however, the control group had a course based only on theselected course book, and the experimental group had a course designed on the basisof needs analysis and in accordance with the business situations in which they useEnglish language daily. Prior to the course learners in both groups completed ageneral data questionnaire, a needs analysis questionnaire, general and businessEnglish language entrance tests. The data gathered by the needs analysis questionnairewere additionally clarified by the answers in the first interview. The learners' progressin using English in business communication in both groups, especially regarding theuse of speech acts, was monitored by five tests, one after each of the topics coveredduring the course.The data collected in the research, both quantitative (collected by tests andquestionnaires) and qualitative (collected by questionnaires and interviews), werethoroughly analyzed. The analysis led to a conclusion that learners from theexperimental group showed substantially better improvement in tests and their overallability to communicate in business related contexts.The significance of this research is manifold and suggests that greater attentionshould be paid to designing business English courses for professionals and to athorough needs and business context analysis. Such courses would enable learners todevelop their pragmatic competence more successfully and, consequently, improvetheir business communication.
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Frederiksen, Diana. "BELF in the workplace: a linguistic ethnographic study : An observation of English as a lingua franca used by employees at a Swedish company." Thesis, Stockholms universitet, Engelska institutionen, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-113418.

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This paper was aimed at researching the use of English as a lingua franca (ELF) in a business context by the use of linguistic ethnography (LE). Previous research has been primarily either survey- or interview-based or strictly qualitative in its investigation. Using shadowing observations of three employees at a Swedish multinational company and subsequently interviewing the participants about their use of Business English as a lingua franca (BELF), the present study set out to investigate for what kinds of functions and how often these employees use English on an everyday basis. English was shown to be the default language of the multinational company and the findings suggest that employees’ use of language is not only determined by the nature of their work and the business setting, but also by their personal backgrounds. Their education, upbringing, and social experiences since moving to Sweden have come to shape their language use at work and in everyday life. Moreover, there could be subsequent implications for them not only in work-related functions and activities at the company but also in their integration and immersion in Swedish society. Using LE to investigate language choice and use in a corporate setting allows for a more nuanced collection of data, providing a context to linguistic research.
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31

Ruiz, Garrido Miguel F. "Aplicaciones pedagógicas del informe empresarial en el aula del inglés de los negocios: implementación de recursos discursivos escritos en contextos de especialidad." Doctoral thesis, Universitat Jaume I, 2003. http://hdl.handle.net/10803/10434.

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La competencia comunicativa exigida en el mundo empresarial actual y el papel que el inglés juega como lengua de comunicación internacional constituyen la base de la proliferación investigadora en los géneros del inglés académico y profesional (IPA), y en especial del inglés de los negocios (IN). Este desarrollo también tiene su efecto en la producción de materiales docentes, y en menor medida en lo referente a la investigación aplicada al aula del IN. Nuestra aportación a dicho campo se fundamenta en el estudio de un género discursivo escrito particular del mundo de los negocios: el informe empresarial. Pretendemos explicar su concepción como género, así como su relevancia y aportaciones en el aula del inglés de especialidad. Demostraremos cómo este género incluye múltiples características del discurso escrito del IN y observaremos a través del estudio empírico que su implementación en el aula ayuda a desarrollar de forma pertinente ciertos elementos (macro)estructurales y discursivos.
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32

Huang, Hsiao-Fang, and 黃曉芳. "Gender Differences in Nonliteral Language Use in Business English Communication." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/9vr5u8.

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碩士
國立彰化師範大學
英語學系
105
Communicating effectively with others has been a great skill that people want to master in order to perform well and survive in the business world. Nonliteral language use is a communicative method to reach easy and fast mutual understanding. Also, studies on gender differences in nonliteral language use are receiving contributions from different disciplines and slowly gaining more and more scholars’ attention. However, to date, studies on gender differences in nonliteral language use for achieving discourse goals in business transactions have not received much attention yet. The purpose of this study, therefore, is to investigate the preferred use among types of nonliteral language by professional males and females during the process of achieving discourse goals and maintaining successful communication in the business world. Results of this empirical study showed that males used more hyperbole, irony, metaphors, and understatement of nonliteral expressions to convey emotions and to achieve particular goals, and females used more indirect requests and rhetorical question to show polite, supportive, cooperative, affective orientation, and expressiveness to keep relationship and connection with people. The results of the present study showed that the styles of nonliteral language used by professionals in business were consistent with findings in previous research from other disciplines – such as psychology, linguistics, feminism, and pragmatics, even though the findings in the present study on hyperbole of nonliteral language showed an inverse pattern compared with the findings in the previous research. The results also suggested that professional males and females could adopt the types of nonliteral language to achieve discourse goals, which could be regarded as strategies used during successful communication in negotiation with counterparts for solving warranty claims of product lines or for undertaking price adjustments in the business world.
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33

Wu, Shu-jung Ruth. "A comparison of learners' beliefs about writing in their first and second language Taiwanese junior college business-major students studying English /." 2003. http://wwwlib.umi.com/cr/utexas/fullcit?p3116240.

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34

Naidoo, Suntharmurthy Kristnasamy. "The impact of communication skills as a subject in the programme Cost and management accounting at the Durban University of Technology." Thesis, 2014. http://hdl.handle.net/10321/955.

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Dissertation in compliance with the requirements for the Master's Degree in Technology: Cost and Management Accounting, Durban University of Technology, 2012.
The aim of this research is to evaluate the communication proficiency of students studying Cost and Management Accounting (CMA) and to assess whether the subject communication, as a course, is having any positive influence on students who are lacking critical thinking and literacy skills. It is necessary to analyse the factors affecting communication because of the diversity of the Durban University of Technology (DUT) students coming from different cultural, ethnic and geographic backgrounds before evaluating the communication proficiency of students. The field of accounting is broadly quantitative in nature, but Management Accounting, although a branch of this broad knowledge is more qualitative in nature. Data analysis, report writing and decision making are fundamental to Management Accounting. The target population for the study was CMA students. This population entails students enrolled for the first time in 2007 and current second and third year students. It was necessary to follow the progress of the 2007 cohort of students to establish whether students were achieving their qualification within the specified three year period as required by the CMA course and whether communication skills were an issue if they were unsuccessful. The objective to include second and third year students registered in the Department of Management Accounting at DUT in 2012 was to acquire current and pertinent information with regard to student perception on the subject relating to communication skills. An analytical type of research approach was used to conduct the study and quantitative data was collected using questionnaires and computer reports to gain an insight into the impact of communication skills as a subject in the CMA programme. The study confirmed that gender and the location of schools played a role in the academic performance of students. The overall performance between the genders revealed that female students performing slightly better than their male counterparts. English First Language (EFL) female students demonstrated much better academic performance than the EFL male students. Irrespective of language differences, if a student had an aptitude and performed well in the English Language at grade 12 or matric, the student has a better chance of being more successful with the CMA programme The number of EFL and English Second Language (ESL) students acknowledging that the English language affected them in obtaining better grades in CMA was fifty one per cent. Since the second and third year CMA students perceive that their lecturers were unaware of their poor understanding of the English language after completing the subject Communication Skills in the first year of study indicates that the subject is not having the desired affect. Both EFL and ESL students also acknowledged the vital role that Communication Skills play in education, social and economic development. This study, inter alia, recommends a screening of new students for English proficiency and providing academic support for students who have problem with literacy skills. It also recommends increasing the subject content of Communication Skills and extending the duration from one semester to two semesters.
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35

Vongo, Mthuthuzeli Rubin. "A case study of the goals of the business communication course at Technikon Witwatersrand /." 2005. http://eprints.ru.ac.za/301/.

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36

Van, Huyssteen Matthys Petrus. "Chat phases, disagreements and claim backing in simulated sales negotiations : an applied linguistics perspective." Diss., 1998. http://hdl.handle.net/10500/17726.

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This study compared simulated sales negotiations with authentic negotiations. Specifically, three areas of language were considered: (i) chat phases, (ii) mitigation in disagreements, and (iii) argumentation. Findings indicated that greatly reduced use of chat phases in the simulations led to an impoverishment of the interactional aspect of communication. A statistical analysis indicated that mitigation of disagreements was significantly reduced when compared to authentic negotiations. Finally, in spite of the difference noted between professional and non-professional negotiators in the simulated negotiations, a significant increase in the use of argumentation was found in the simulations. Even though further research would be required, it could be hypothesized that these differences may be attributed to the one-off nature of simulations, the absence of a surrounding business context and the intrinsic difficulty of using interactional language in simulations. These factors should be considered when simulations are used and designed for business and LSP training courses.
Linguistics and Modern Languages
M.A. (Linguistics)
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37

Kekana, Tebogo Johannes. "Workplace English writing needs : a case study of perceptions and experiences of police constables at selected police clusters in the Gauteng Province, South Africa." Thesis, 2015. http://hdl.handle.net/10500/19685.

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Writing proficiency in the English language is one of the critical workplace competencies required in the police workplace. The aim of this study was to investigate and determine the perceptions and experiences of South African police constables’ workplace English writing needs in selected police clusters in the Gauteng province, South Africa and recommend suitable strategies to address those needs. Therefore this thesis reports on workplace English writing needs from a professional perspective to determine how they impact on the workplace English writing competencies of police constables and also as a basis for the development of a language-integrated learning curriculum in SAPS police training academies. Data was collected through a questionnaire and interviews with selected sample of the respondents. This data was collected on: their perceptions of their workplace English writing competencies, the areas within English writing which they consider to be a challenge, their perceptions about the extent to which the SAPS training programme addresses police officers’ workplace English writing needs and their suggestions regarding the type of SAPS training programme which can enhance their workplace English writing competencies. This study was prompted by concerns from various research studies and media which reported that police officers have inadequate English writing competencies. Among other things, the study found that the absence of an English writing course in the Basic Police Development Learning Programme contributes significantly to the inadequate workplace English writing competency of police constables in South Africa. The lack of awareness of the importance of other writing sub-skills such as punctuation, word classification and correct capitalisation, contributes to police constables incompetence. This research underscores the importance of police constables’ workplace English writing research on a large scale. Such research can be used for improved pedagogy in police training academies in South Africa. Finally, the findings from this study can also be used as a basis for the development of language-integrated learning curricula in the South African police training academies and also to foster awareness about different factors impacting on the workplace English writing competencies of police constables in South Africa.
English Studies
D. Litt et Phil. (English)
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38

Dube, Shumirai. "The form and communicative impact of Shona advertisements: a discourse analytical approach." Diss., 2008. http://hdl.handle.net/10500/1897.

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This study sought to investigate and to record any recurring patterns in the form and communicative impact of Shona advertisements. Motivation to carry out the study came from a realisation of a growing interest in using the Shona language for advertising and the fact that very few studies have been done on Shona advertisements. For methodology, examples of Shona advertisements were qualitatively analysed using some communications and discourse analysis approaches of the speech act theory and text linguistics. A structured interview with advertising agencies randomly selected and a questionnaire on the impact of advertisements were also used. The findings of the research included that Shona was used in advertisements in order to reach out to the majority of the Zimbabwean population. In addition, Shona was also found to have been developed enough to handle formal issues like advertisements. This finding further shows that Shona advertisements reflect an instance of diglossia leakage from Shona L(ow) to Shona H(igh). Another finding is that Shona advertisements reflect some characteristics of the Shona speech community in form. These include code-switching, slang and word- division problems. An innovation in code-switching noted in some Shona advertisements is the use of three languages, namely, English, Shona and Ndebele in one advertisement. It was also established that everything about the elements of Shona advertisements communicate. For instance, the message may be visual, tactile and olfactory. It also emerged that the Shona commercial advertisements had a presenting and a hidden agenda at the same time. To achieve this the advertisements used persuasive techniques such as advertising claims, cultural hooks and personalities as spokespersons. It was also noted that most readers of advertisements do not interpret them up to the hidden persuaders but end with the direct meaning. On the other hand the Shona advertisements that gave information such as health issues have no hidden agenda. One recommendation made is that advertisements be read and studied to raise the level of awareness about the persuasive techniques used in order to distinguish between misleading advertising and those that give useful information. Some recommendations were made for future research such as carrying out similar studies of informal Shona advertisements, advertisements by n'angas/inyangas (traditional healers), prophets and political campaigns.
African Languages
M.A. (African Languages)
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