Relevant bibliographies by topics / Call center/centre

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Call center/centre'

Author: Grafiati
Published: 11 September 2021
Last updated: 30 July 2025

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Journal articles on the topic "Call center/centre"

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Chaudhary, Sana, Nadia Nasir, Saif Ur Rahman, and Salman Masood Sheikh. "Impact of Work Load and Stress in Call Center Employees: Evidence from Call Center Employees." Pakistan Journal of Humanities and Social Sciences 11, no. 1 (2023): 160–71. http://dx.doi.org/10.52131/pjhss.2023.1101.0338.

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The study investigates the Impact of Workload and Technologies on the Performance of Call Centre Employees." Single-way ANOVA is used for analysis. In this study, we use questionnaires to gather data on the variables Gender, Age Group (In Years), Education, Experience (In Yrs.), Daily Practice, Relational Uncertainty, Relational Distance, Opportunism, and Inter-partner incompatibility. The outcomes of the study confirm that the study observe that the significant and positive effect of workload and technologies on the performance of Call Centre Employees. It implies that when departments use th
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Iwu, Chux Gervase, Abdullah Promise Opute, Olayemi Abdullateef Aliyu, Chukuakadibia Eresia-Eke, Tichaona Buzy Musikavanhu, and Afeez Olalekan Jaiyeola. "A Structural Equation Modelling Evaluation of Antecedents and Interconnections of Call Centre Agents’ Intention to Quit." Journal of Risk and Financial Management 14, no. 4 (2021): 179. http://dx.doi.org/10.3390/jrfm14040179.

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Call centers play a significant role in the operational dynamics of different types of businesses. This is especially the case because a call center agent’s demeanor can impair or engender customer satisfaction, which has ramifications for business patronage. Unfortunately, the pressures associated with the role of the call center agent have made staff attrition a norm in the industry. While this does not augur well for the call center or the organizations that they serve, the role of possible antecedents in the equation of staff attrition in South African call centers remains largely unexplor
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S, Hossain, Hossain Q, Singh S, and Samdarshi N. "A Cross-sectional Study on the Level of Perceived Stress and Self-reported Morbidity among Call Handlers Working in Call Centers in Gurgaon, Haryana." Research in Pharmacy and Health Sciences 2, no. 2 (2016): 103–8. http://dx.doi.org/10.32463/rphs.2016.v02i02.19.

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Objective: To study prevalence of self reported mental health problems among call center employees and to determine the risk factors associated with them. Setting and Design: Study design: Descriptive cross sectional study. Study period: 3months (September – November 2014). Sampling technique: Purposive sampling method. Material and methods: 200 Call centre employee working in a call centre of Gurgaon. Statistical measures: Percentage, proportions, Chi-square test Results: Among all 200 call centre employees, 140(70%) were suffering from mental health problems. Anxiety 178(89%) was most common
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Petitta, Laura, Simona Manno, and Anna Concetta Rinaldi. "Job burnout in ambito socio-sanitario e produttivo: I call center sono i piů bruciati?" RISORSA UOMO, no. 4 (February 2013): 467–82. http://dx.doi.org/10.3280/ru2011-004005.

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This contribution has investigated job burnout and interpersonal strain by administering a self-report questionnaire to 1032 subjects from healthcare (503) and productive organizations (529), and, within the latter, 159 from a call centre. Two ANOVAs investigated the differences related respectively to the type of organization: (a) healthcare and productive organizations; (b) healthcare, call centres and other productive organizations. Surprisingly, healthcare organizations display lower levels of job burnout and interpersonal strain as compared to the productive organizations. Nevertheless, c
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Treglown, Luke, and Adrian Furnham. "Predicting Performance of Call Center Staff: The Role of Cognitive Ability and Emotional Intelligence." Psychology International 6, no. 4 (2024): 903–16. http://dx.doi.org/10.3390/psycholint6040058.

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This study examined the relationship between cognitive ability (IQ) and emotional intelligence (EQ) in predicting a range of different performance metrics from a call centre environment. In all, 303 call centre staff completed multi-dimensional measures of both EQ and IQ. We also had recorded nine performance data measures for each individual over a 12-month period. There were a few significant correlations with IQ (4/35) and a few more with EQ (4/28), though all EQ measures were related to “Errors Made over the year”. The performance metric that had most correlates was Average Handling Time (
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Konyuhova, S. G., D. A. Orlov, E. O. Chuykova, and A. V. Solov’yeva. "A research of the impact of the call routing strategy on the call-centre work efficiency as a medical organisation providing primary hospital health care." Manager Zdravoochranenia, no. 2 (February 1, 2022): 42–48. http://dx.doi.org/10.21045/1811-0185-2022-2-42-48.

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The article provides an estimation of the efficiency of a call-centre work when using two different strategies of targeting incoming calls. The authors clearly demonstrate a reduction in the waiting time for communication with the operator and the frequency of call cancellations, an increase in the number of processed requests and an increase in the level of service when using the strategy of interactive navigation of incoming calls, which generally creates favorable conditions for increasing the availability of medical care to the population. The purpose of the study is to study the effect of
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Yadav, Vishal, R. K. Doharey, Jyoti Vishwakarma, N. R. Meena, Manoj Kumar, and Yogesh Kumar. "Cultivating Solutions: Farmer-Driven Constraints and Suggestions for Kisan Call Centre Advisories." Journal of Experimental Agriculture International 46, no. 2 (2024): 141–46. http://dx.doi.org/10.9734/jeai/2024/v46i22316.

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The timely availability of relevant information along with effective communication have been critical factors for boosting agricultural productivity. Despite an enormous amount of information, identifying its relevance, application, and delivery methods to people in need has been a considerable difficulty. Farmers require a wide range of information throughout the agricultural process, including enhanced cultivation procedures, weather forecasts, hybrid seeds, cultivation inputs, pest and disease management storage facilities, and produce pricing. The Kisan Call Centre is projected to narrow d
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Tahir, Dr Muhammad, Dr Premkumar Arul, Dr Mallesh Tummala, Mr Mudasir Rahim Shagoo, and Dr Mohammed Kutpudeen. "High performance work practices and turnover intentions: A case of call Centre employees." International Journal of Multidisciplinary Research and Growth Evaluation 5, no. 5 (2024): 608–14. http://dx.doi.org/10.54660/.ijmrge.2024.5.5.608-614.

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Staff turnover is a major problem in call centers due to various factors leading to unfavorable outcomes including operational problems, poor customer service, higher training costs, and lack of competitiveness. In the present study, we investigated this issue by using the High-Performance Work System (HPWS) as a theoretical lens. We hypothesized that the extent of HPWS can negatively influence the staff turnover intention which we used as a proxy measure for actual turnover. The data is collected from selected call center employees (n=159). The results indicate that participants perceive a mo
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van Antwerpen, Sumei. "Managing Service Quality And Efficiency In Call Centers: A Tautology Or Contradiction?" International Journal of Business & Management Studies 03, no. 12 (2022): 63–75. http://dx.doi.org/10.56734/ijbms.v3n12a5.

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This article reports on the experiences of managers in outsourcing telecommunications call centers in South Africa on service quality and efficiency, and whether service quality is sacrificed for service efficiency. This qualitative case study collected data from eight participants through semi-structured face-to-face interviews. Inductive reasoning was applied in this study. Participants were purposively selected through criterion sampling based on their experience within the call centre industry. Thematic analysis were conducted whereby themes and sub themes were identified. Call center mana
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Vučković, Vojko. "CUSTOMER RETENTION ANALYSIS - AN EXAMPLE OF A FITNESS CENTER." Kinesiologia Slovenica 28, no. 2 (2022): 162–70. http://dx.doi.org/10.52165/kinsi.28.2.162-170.

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In present research we attempted to find out what influences fitness centre users' decisions to prolong fitness membership. We called users whose tickets had expired (n=57). We were interested in what factors influence a user to purchase a membership again and whether we could influence this decision with a phone call. Using logistic regression, we found that user age and experience with the receptor did not influence the decision to retain and repurchase. We found that we can influence a user's intention to repurchase if we call them less than 30 days after the membership expires. After 30 da
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Dissertations / Theses on the topic "Call center/centre"

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Miller, Noleen Bonita. "The impact of the workplace environment on the emotional and physical wellbeing of call centre agents in the Cape Metropole." Thesis, Cape Peninsula University of Technology, 2014. http://hdl.handle.net/20.500.11838/1004.

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Thesis submitted in fulfilment of the requirements for the degree Master of Technology: Business Administration in the Faculty of Business at the Cape Peninsula University of Technology 2014<br>Call centres have become an important source for organisations to provide efficient information to their customers through cost-effective communication channels. Call centres are defined as a work environment in which the main business is mediated by computer- and telephone-based technologies that allow the effective distribution of incoming calls to available staff, and permit customer–employee com
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Nohejl, Karel. "IT podpora v prostředí call center." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-17416.

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This diploma thesis aims to generally describe IT governance in contact centers. In Czech language, there is no general model or methodology (except internal corporate rules). In first half, the thesis will concentrate on theoretical models. To be explained clearly, there is need to describe basic technology and architectures first, which is being used in contact centers. In next part, concrete models will be characterized, and there will be argumentation among them. In next part, the concrete components of IT area in contact centers will me described. Part will deal mostly with HW and SW equi
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Fernandes, Joaquim Márcio Sousa. "A liderança no Call Center: o caso da TMN/PT Contact." Master's thesis, Instituto Superior de Ciências Sociais e Políticas, 2013. http://hdl.handle.net/10400.5/5171.

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Dissertação de Mestrado em Sociologia das Organizações e Trabalho<br>A liderança é um tema muito importante a nível das organizações, pois é vital para o seu sucesso. Pode ser definida como um processo de influência social através do qual o líder procura obter a participação voluntária dos outros elementos do grupo no sentido de atingirem a causa comum. O enquadramento deste trabalho orientou-se para a definição das várias teorias da liderança e conceitos correlatos, no sentido de permitir contextualizar a liderança num ambiente organizacional particular: o call center, ambiente que já foi soc
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Silva, Maria de Fátima da. "As práticas de recursos humanos e o resultado operacional do Call Center." Pontifícia Universidade Católica de São Paulo, 2007. https://tede2.pucsp.br/handle/handle/1201.

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Made available in DSpace on 2016-04-25T16:44:53Z (GMT). No. of bitstreams: 1 Maria F Silva.pdf: 809554 bytes, checksum: 80422605344e4376d8b3606d0fd7e09a (MD5) Previous issue date: 2007-04-04<br>This present Dissertation analyzes the human resources practices in Call centre and their impacts in an unit of business. The understanding of this Call centre Industry it wakes up national and international researcher s interest, for being a sector in great expansion in the last decade, besides being one of the sectors of services that employs most of professional. Therefore, the dimensions of the or
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Baldon, Nicoló. "Time series Forecast of Call volume in Call Centre using Statistical and Machine Learning Methods." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-265002.

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Time series is a collection of points gathered at regular intervals. Time series analysis explores the time correlations and tries to model it according to trend and seasonality. One of the most relevant tasks, in time series analysis, is forecasting future values, which is considered fundamental in many real-world scenarios. Nowadays, many companies forecast using hand-written models or naive statistical models. Call centers are the front end of the organization, managing the relationship with the customers. A key challenge for call centers remains the call load forecast and the optimization
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Carvalheiro, Jorge Miguel Nunes. "Análise da satisfação com o sistema de incentivos na realidade de um Call Center." Master's thesis, Instituto Superior de Economia e Gestão, 2012. http://hdl.handle.net/10400.5/10733.

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Mestrado em Gestão de Recursos Humanos<br>Os call centre são uma opção cada vez mais difundida pelas empresas com necessidade de estabelecer comunicação com o cliente. Contudo debatem-se com diversas dificuldades, nomeadamente a elevada taxa de rotatividade e absentismo. Muitas vezes são reportados por parte dos trabalhadores poucos incentivos ao seu desenvolvimento pessoal e profissional. O objectivo deste estudo é o de compreender a satisfação com o sistema de incentivos num call centre e a receptividade à introdução de novos itens num modelo bastante focado nos benefícios pecuniários. A am
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Pillay, Jayde. "The relationship between work-family conflict and burnout amongst call center employees: Optimism and a moderator." Master's thesis, Faculty of Commerce, 2021. http://hdl.handle.net/11427/32975.

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This study examined work-family conflict as a predictor of burnout as well as the moderating role that optimism and pessimism may have had on this relationship. Participants were call centre employees from a financial institution in Cape Town (N = 94). Cross-sectional data was collected via electronic self-report questionnaires. Exploratory factor analysis demonstrated the unidimensionality of work-to-family conflict despite the two-dimensional model that was expected. Bivariate regression analysis showed that work-to-family conflict explained a significant proportion of the variance in both d
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Čabrádková, Jana. "Získávání a výběr zaměstnanců do call center v bankovnictví (Specifika České republiky vs. Nový Zéland)." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-11071.

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This diploma thesis deals with the process of recruiting and selecting staff from the personnel management point of view. The thesis describes the Czech Republic and New Zealand, characterizes their banking systems, analyses the process of recruiting and selecting for the position of Customer Service Representative, Phone Assist and Cards Inbound into the Call Centre Group at two international banks operated on the different parts of the world and on the different labour markets. At the end, it indicates strengths and weaknesses and suggests some recommendation for more efficient process by us
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Ianeva, Maria. "La restructuration du travail chez Santé Info : du développement de l’activité d’un centre de contact spécialisé à ses incidences sur les pratiques situées." Thesis, Lyon 2, 2012. http://www.theses.fr/2012LYO20085.

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Notre thèse s’intéresse à la restructuration du service social d’une plate-forme téléphonique de santé – Santé Info. Au moment de l’étude le service social de ce centre de contact venait de faire l’objet d’une importante réorganisation, qui s’est concrétisée par la création d’une équipe de télé-opérateurs spécialisés. Dans ce contexte de changement organisationnel, notre travail vise à comprendre les incidences du développement de l’activité sur les pratiques situées des acteurs et saisir comment celles-ci nourrissent ce développement en retour. Nos réflexions autour de cette question sont ins
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Magoqwana, Babalwa Mirianda. "The call centre labour process : a study of work and workers’ experiences at Joburg Connect, South Africa." Thesis, Rhodes University, 2015. http://hdl.handle.net/10962/d1018569.

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This thesis is an investigation of the call centre labour process focusing on both the way work is organised and experienced by the operators and the management of employee relations inside a local government workplace – The City of Johannesburg (COJ) Call Centre. The City of Johannesburg is used to understand labour process dynamics in local government. Johannesburg was recently named the ‘World’s Second Most Inspiring City’ (by Global City Index, 2014) possessing economic and political influence within and around South Africa. Johannesburg is the economic hub of the country, contributing nin
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Books on the topic "Call center/centre"

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Fojut, Simone, ed. Call Center Excellence. Gabler Verlag, 2004. http://dx.doi.org/10.1007/978-3-322-88966-9.

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Meyer, Anton, and Roland Kantsperger, eds. Call Center Benchmarking. Gabler Verlag, 2005. http://dx.doi.org/10.1007/978-3-322-89041-2.

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Cleveland, Brad, Julia Mayben, and Günter Greff. Call Center Management. Gabler Verlag, 1998. http://dx.doi.org/10.1007/978-3-322-93006-4.

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Böse, Bodo, Erhard Flieger, and Matthias Temme. Call Center-Steuerung. Vieweg+Teubner Verlag, 2001. http://dx.doi.org/10.1007/978-3-322-90828-5.

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Heny, Grace. Government call center. Indonesia Menulis, 2013.

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Sharon, Rowan, ed. Call center continuity planning. Auerbach, 1999.

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CUNA & Affiliates. Center for Professional Development., ed. Credit union call center handbook. Kendall/Hunt Pub. Co., 1999.

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Aksin, O. Z. Staffing an inbound call center. INSEAD, 1997.

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Books, Stefan Steven. Agent Call Center - Agents du Centre d'appels - Centre D'appels: DIN A5 Call Agents Centre d'appel Centre d'appel Centre d'appel Avec 120 Pages. Independently Published, 2022.

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Tel, Dt. Perles du Standard: Notez les Phrases Cultes du Standard, du Plateau T�l�phonique, du Centre d'appel, Ou Encore du Call Center. Independently Published, 2019.

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Book chapters on the topic "Call center/centre"

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de Zoeten, Robert, and Jörg Rohmann. "Call Center." In Handbuch Electronic Business. Gabler Verlag, 2002. http://dx.doi.org/10.1007/978-3-322-96349-9_16.

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Reiter, Joachim. "Fallstudie Call-Center." In Statistik-Fallstudien mit Excel. Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-16040-1_5.

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Keel, Jonathan. "Call Center Application." In Salesforce.com Lightning Process Builder and Visual Workflow. Apress, 2016. http://dx.doi.org/10.1007/978-1-4842-1691-0_6.

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Kouraklis, John. "Call Center Application." In Introducing Delphi ORM. Apress, 2019. http://dx.doi.org/10.1007/978-1-4842-5013-6_3.

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Mockus, Jonas. "Call Center Model." In Applied Optimization. Springer US, 2000. http://dx.doi.org/10.1007/978-1-4615-4671-9_15.

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Lautenbacher, Markus E. "Web Call Center." In Kommunikation in Verteilten Systemen (KiVS). Springer Berlin Heidelberg, 1999. http://dx.doi.org/10.1007/978-3-642-60111-8_30.

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Karlsson, Jan Ch. "Call Centre Vocabulary." In Organizational Misbehaviour in the Workplace. Palgrave Macmillan UK, 2012. http://dx.doi.org/10.1057/9780230354630_55.

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J. Buckley, James. "Call Center Model." In Simulating Fuzzy Systems. Springer Berlin Heidelberg, 2005. http://dx.doi.org/10.1007/978-3-540-32375-4_10.

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Böse, Bodo, and Erhard Flieger. "Begriffsdefinition Call Center." In Call Center — Mittelpunkt der Kundenkommunikation. Vieweg+Teubner Verlag, 1999. http://dx.doi.org/10.1007/978-3-322-89836-4_1.

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Böse, Bodo, and Erhard Flieger. "Call Center — Trends." In Call Center — Mittelpunkt der Kundenkommunikation. Vieweg+Teubner Verlag, 1999. http://dx.doi.org/10.1007/978-3-322-89836-4_11.

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Conference papers on the topic "Call center/centre"

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Sherstneva, A., and O. Sherstneva. "Simulation of Call Center Performance." In 2024 International Ural Conference on Electrical Power Engineering (UralCon). IEEE, 2024. http://dx.doi.org/10.1109/uralcon62137.2024.10718894.

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Segarceanu, Svetlana, Maria Niculae, Theodor Pintilie, et al. "NLP-Based Solutions for Call Center Optimization." In 2024 IEEE 30th International Symposium for Design and Technology in Electronic Packaging (SIITME). IEEE, 2024. https://doi.org/10.1109/siitme63973.2024.10814797.

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Park, Youngja. "Automatic call section segmentation for contact-center calls." In the sixteenth ACM conference. ACM Press, 2007. http://dx.doi.org/10.1145/1321440.1321459.

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Sherstneva, A. "The call-center. Development of algorithm routings of calls." In 2012 IEEE 11th International Conference on Actual Problems of Electronics Instrument Engineering (APEIE). IEEE, 2012. http://dx.doi.org/10.1109/apeie.2012.6629102.

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Sherstneva, A. "The Call-center. Development of algorithm routings of calls." In 2012 IEEE 11th International Conference on Actual Problems of Electronics Instrument Engineering (APEIE). IEEE, 2012. http://dx.doi.org/10.1109/apeie.2012.6629175.

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Ducic, Aleksandra, Gordana Savic, and Milena Popovic. "EFFICIENCY MEASUREMENT OF CUSTOMER SERVICE CALL CENTER." In Economic and Business Trends Shaping the Future. Ss Cyril and Methodius University, Faculty of Economics-Skopje, 2020. http://dx.doi.org/10.47063/ebtsf.2020.0026.

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Customer feedback has become an important policy instrument in the business company, and it is essential for the customer base and policy development. One of the evaluation methods of customer satisfaction and loyalty can be the reports that are created in the company's customer support center. Therefore, companies must maintain a high number of customers to be efficient and successful. Data Envelopment Analysis (DEA) is a linear programming based technique for measuring the relative efficiency of decision-making units (DMUs) where the presence of multiple inputs and outputs makes comparisons
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Chuchual, Panichapat, Narissa Chongpravatisakul, Teerasarn Kusolmanomai, and Somrote Komolavanij. "Inbound and outbound calls assignment for an efficient call center." In 2010 7th International Conference on Service Systems and Service Management (ICSSSM 2010). IEEE, 2010. http://dx.doi.org/10.1109/icsssm.2010.5530196.

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Chen, Lin, and Jinli Zhao. "A review of the transformation from traditional call center to internet call center." In Third International Conference on Electronics, Electrical and Information Engineering (ICEEIE 2023), edited by Xilong Qu. SPIE, 2023. http://dx.doi.org/10.1117/12.3008673.

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Chanpanit, Thanyawan, and Apinanthana Udomsakdigool. "Big Data Framework for Incoming Calls Forecasting in a Call Center." In 2020 International Conference on Electrical, Communication, and Computer Engineering (ICECCE). IEEE, 2020. http://dx.doi.org/10.1109/icecce49384.2020.9179432.

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Chanbunkaew, Sirithep, and Wipawee Tharmmaphornphilas. "Forecasting of Incoming Calls in a Commercial Bank Service Call Center." In the 10th International Conference. ACM Press, 2018. http://dx.doi.org/10.1145/3177457.3177498.

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Reports on the topic "Call center/centre"

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Phillips, Joseph A. Naval Hospital Pensacola Nurse Call Center. Defense Technical Information Center, 2005. http://dx.doi.org/10.21236/ada443984.

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Quinn, James M. Call-Center Based Disease Management of Pediatric Asthmatics. Defense Technical Information Center, 2004. http://dx.doi.org/10.21236/ada429099.

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Pitt, Edward. Economic Analysis of the Integrated Call Center Project. Defense Technical Information Center, 1997. http://dx.doi.org/10.21236/ada331004.

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Pitt, Edward. Economic Analysis of Customer Service Call Center Project. Defense Technical Information Center, 1997. http://dx.doi.org/10.21236/ada331093.

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Vogel, Whitney. "To Call or Not to Call?" The Impact of Supervisor Training on Call Center Employee Attitudes and Well-Being. Portland State University Library, 2000. http://dx.doi.org/10.15760/etd.7115.

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Armas, Elvira, Gisela O'Brien, Magaly Lavadenz, and Eric Strauss. Rigorous and Meaningful Science for English Learners: Urban Ecology and Transdisciplinary Instruction. CEEL, 2020. http://dx.doi.org/10.15365/ceel.article.2020.1.

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This article describes efforts undertaken by two centers at Loyola Marymount University—the Center for Equity for English Learners (CEEL) and the Center for Urban Resilience (CURes)—in collaboration with five southern California school districts to develop and implement the Urban Ecology for English Learners Project. This project aligns with the 2018 NASEM report call to action to (1) create contexts for systems- and classroom-level supports that recognizes assets that English Learners contribute to the classroom and, and (2) increase rigorous science instruction for English Learners through t
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Oster, Emily, and M. Bryce Millett. Do Call Centers Promote School Enrollment? Evidence from India. National Bureau of Economic Research, 2010. http://dx.doi.org/10.3386/w15922.

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Federspiel, C. C., G. Liu, M. Lahiff, et al. Worker performance and ventilation: Analyses of individual data for call-center workers. Office of Scientific and Technical Information (OSTI), 2002. http://dx.doi.org/10.2172/795377.

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Chang, Tom, Joshua Graff Zivin, Tal Gross, and Matthew Neidell. The Effect of Pollution on Worker Productivity: Evidence from Call-Center Workers in China. National Bureau of Economic Research, 2016. http://dx.doi.org/10.3386/w22328.

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Sequeira, Dora María, Ileana Alvarado V., and Félix Angel. Young Costa Rican Artists: Nine Proposals. Inter-American Development Bank, 2007. http://dx.doi.org/10.18235/0006438.

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Abstract:
Nine artists, all living in Costa Rica, were selected out of thirty-four who responded to an open call to present portfolios. The selection criteria is to be forty years of age or younger, have had at least one individual show, and have participated in a minimum of three group exhibitions. The exhibition has been organized by the IDB Cultural Center in collaboration with the Foundation of the Central Bank Museums of Costa Rica. Works include installations and interactive digital art, digital graphics, conventional photography, ceramics, painting, wire drawing and design objects manufactured wi
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