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Books on the topic 'Call center/centre'

Author: Grafiati

Published: 11 September 2021

Last updated: 30 July 2025

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1

Fojut, Simone, ed. Call Center Excellence. Gabler Verlag, 2004. http://dx.doi.org/10.1007/978-3-322-88966-9.

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2

Meyer, Anton, and Roland Kantsperger, eds. Call Center Benchmarking. Gabler Verlag, 2005. http://dx.doi.org/10.1007/978-3-322-89041-2.

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3

Cleveland, Brad, Julia Mayben, and Günter Greff. Call Center Management. Gabler Verlag, 1998. http://dx.doi.org/10.1007/978-3-322-93006-4.

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4

Böse, Bodo, Erhard Flieger, and Matthias Temme. Call Center-Steuerung. Vieweg+Teubner Verlag, 2001. http://dx.doi.org/10.1007/978-3-322-90828-5.

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5

Heny, Grace. Government call center. Indonesia Menulis, 2013.

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6

Sharon, Rowan, ed. Call center continuity planning. Auerbach, 1999.

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7

CUNA & Affiliates. Center for Professional Development., ed. Credit union call center handbook. Kendall/Hunt Pub. Co., 1999.

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8

Aksin, O. Z. Staffing an inbound call center. INSEAD, 1997.

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9

Books, Stefan Steven. Agent Call Center - Agents du Centre d'appels - Centre D'appels: DIN A5 Call Agents Centre d'appel Centre d'appel Centre d'appel Avec 120 Pages. Independently Published, 2022.

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10

Tel, Dt. Perles du Standard: Notez les Phrases Cultes du Standard, du Plateau T�l�phonique, du Centre d'appel, Ou Encore du Call Center. Independently Published, 2019.

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11

Bücher, Stefan Steven. Call Centre Agent - Call Centre Agents - Call Centre: Din A5 Call Centre Agents Notizbuch Call Centre Geschenk Mit 120 Seiten. Independently Published, 2022.

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12

Mithras, Laran. Call Center. Independently published, 2019.

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13

Basso, Mauro. Call Center. Independently Published, 2018.

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14

Call Center Agent - Call Center Agents - 2022 Call Center Agent: DIN A5 Call Center Agents NoteBuch 2022 Call Center Agent Geschenk Mit 120 Seiten. Independently Published, 2022.

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15

Fojut, Simone. Call Center Excellence: Erfolgreiche Call Center Im Porträt. Westdeutscher Verlag GmbH, 2013.

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16

Fojut, Simone. Call Center Excellence: Erfolgreiche Call Center Im Porträt. Springer Gabler. in Springer Fachmedien Wiesbaden GmbH, 2004.

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17

Pereira, H. M. S., and Amy Vieira. Call Centre Operator. Babelcube Inc, 2021.

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18

Call Center Representative. National Learning Corporation, 2006.

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19

LEARNING, CRISP. Call Center Success. Crisp Learning, 2000.

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20

Call Center Success. Crisp Learning, 2000.

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21

Call Center Lexikon. Gabler, 2008. http://dx.doi.org/10.1007/978-3-8349-9600-8.

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22

Call Center Controlling. Gabler, 2006. http://dx.doi.org/10.1007/978-3-8349-9150-8.

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23

Call Center Operation. Elsevier, 2003. http://dx.doi.org/10.1016/b978-1-55558-277-7.x5000-1.

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24

Dawson, Keith. Call Center Savvy. CRC Press, 1999. http://dx.doi.org/10.1201/9781482294576.

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25

Mayben, Julia, Günter Greff, and Brad Cleveland. Call Center Management. Dr. Th. Gabler Verlag, 1998.

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26

Dawson, Keith. Call Center Handbook. Taylor & Francis Group, 2007.

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27

Jahnke, Jennifer, and Georg Rabbe. Praxishandbuch Call Center. Books on Demand GmbH, 2001.

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28

Call Center Representative. National Learning Corporation, 2016.

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29

production, peileppe. Call-Centre Grinder. Lulu Press, Inc., 2011.

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30

KARRINGTON, Kaylha. Call Center Freak. Kensington Publishing Corporation, 2024.

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31

Call Center handbook. Digital Press/Elsevier Science, 2003.

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32

Böse, Bodo, Erhard Flieger, and Matthias Temme. Call Center-Steuerung. Springer, 2012.

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33

Giere, Nancy M. Call Center Training. American Society for Training & Development, 2000.

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34

Giere, Nancy M. Call Center Training. American Society for Training & Development, 2000.

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35

Grassi, Marisa. call center news. lulu.com, 2015.

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36

Call Center Success. Crisp Learning, 2000.

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37

Stagfield, Andrew. Call Center Hell. Independently Published, 2019.

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38

WADE, E. THE CALL CENTER. Independently Published, 2019.

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39

Change, Opportunities For. Call Center Training. Createspace Independent Publishing Platform, 2016.

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40

Dawson, Keith. Call Center Handbook. Taylor & Francis Group, 2007.

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41

Dawson, Keith. Call Center Handbook. Elsevier Science & Technology Books, 2007.

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42

Call Center Representative. National Learning Corporation, 2019.

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43

Call Centre Services. Emerald Publishing Limited, 2009.

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44

Call Centre Chaos. Lulu Press, Inc., 2014.

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45

Call Center Benchmarking. Purdue University Press, 2005.

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46

Call Center Solutions. GRIN Verlag GmbH, 2007.

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47

Projektarbeit Call Center. GRIN Verlag GmbH, 2010.

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48

Bergevin, Real. Call Center Für Dummies. Wiley-VCH, 2007.

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49

Laird, Mr Thomas Anthony. Advice from a Call Center Geek: Rethinking Call Center Operations. Expivia Press, 2018.

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50

Rowan, Jim. Call Center Continuity Planning. Auerbach Publishers, Incorporated, 2019.

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