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Journal articles on the topic 'Call-center market'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Schaal, Thomas, and Andreas Krensel. "The call center market in South Africa." CallCenter INTERNATIONAL 1, no. 2 (2008): 16–18. http://dx.doi.org/10.1007/bf03252426.

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Terenteva, Alexandra, Antonina Ukhova, and Irina Okolnishnikova. "IMPROVING THE OPERATION OF A CALL CENTER IN THE PAID MEDICAL SERVICES MARKET FROM THE PERSPECTIVE OF MARKETING." Bulletin of the South Ural State University series "Economics and Management" 15, no. 4 (2021): 164–70. http://dx.doi.org/10.14529/em210417.

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In this article, the authors have substantiated the importance of the role of a call center in the activities of paid medical clinics as the first point of contact of patients with a medical institution. The authors have presented a marketing analysis of the work of a call center of a paid medical clinic on the example of OOO Medical Clinic “FMC”. In order to analyze and develop directions for improving the work of the call center employees of the paid medical clinic, quantitative per-formance indicators and emotional intelligence of call center employees have been assessed, and the key succes

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Xia, Yu, Bintong Chen, Vaidyanathan Jayaraman, and Charles L. Munson. "Competition and market segmentation of the call center service supply chain." European Journal of Operational Research 247, no. 2 (2015): 504–14. http://dx.doi.org/10.1016/j.ejor.2015.06.027.

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Andini, Trisnawati, and Gatot Yudoko. "Business process improvement in call center operations at XYZ Malaysia through the implementation of Lean Six Sigma methodologies." Journal of Multidisciplinary Academic Business Studies 1, no. 4 (2024): 719–35. http://dx.doi.org/10.35912/jomabs.v1i4.2309.

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Purpose: This study explores the application of Lean Six Sigma methodologies to improve the business process in call center operations at XYZ Malaysia to enhance service quality and increase customer satisfaction. This study emphasizes the importance of adopting Lean Six Sigma. Research Methodology: This study employed a mixed-method approach that utilized both qualitative and quantitative data. Qualitative data explores challenges and customer satisfaction levels, while quantitative data assesses the impact of Lean Six Sigma on specific metrics used by the call center. Results: The study conc

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Pali, Lalita, and Geeta Pal. "Impact of GST in Indian Market-A Literature." International Journal of Research in Informative Science Application & Techniques (IJRISAT) 1, no. 1 (2022): 19–26. http://dx.doi.org/10.46828/ijrisat.v1i1.19.

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Indian market, new tax reformed scheme was introduced to generate government’s revenue equally between the state and center. This scheme was introduced by the center government because of the conflicts made by state governments between the state and center tax were implemented by the state governments which varies one state to another state of the country. Earlier policy was like a tax upon tax implemented on the goods and services and it was again between producer and consumers, which we call it as one type of monopoly, broken by the center government. But due to this Goods and Service Tax in

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Roșca, Vlad. "Perceptions of third country migrants about secondary labor market concentration. A case of call center jobs in Romania." Revista Calitatea Vieții 33, no. 3 (2022): 168–84. http://dx.doi.org/10.46841/rcv.2022.03.02.

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This article sets to investigate the perceptions of migrants about call center labor in Romania. Narrative evidence was gathered from six oral history interviews conducted between June 2021 and January 2022 with third country nationals who lived in Romania. All of them had call[1]center labor experiences in this country. Narrative research is employed in order to analyze and interpret the lived experiences recalled by the migrants. Results show that the lack of destination language skills, of sufficient professional experience, and the unrecognition of home society qualifications are among the

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Andini, Trisnawati, and Gatot Yudoko. "Business Process Improvement in Call Center Operations at XYZ Malaysia Using Lean Six Sigma." Jurnal Bisnis dan Pemasaran Digital 3, no. 2 (2024): 137–53. https://doi.org/10.35912/jbpd.v3i2.4515.

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Purpose: This study explores the application of Lean Six Sigma methodologies to improve the business process in call center operations at XYZ Malaysia to enhance service quality and increase customer satisfaction. This study emphasizes the importance of adopting Lean Six Sigma. Research Methodology: This study employed a mixed-method approach that utilized both qualitative and quantitative data. Qualitative data explores challenges and customer satisfaction levels, while quantitative data assesses the impact of Lean Six Sigma on specific metrics used by the call center. Results: The findings s

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Alarcón, Amado, and Josiah McC Heyman. "Bilingual call centers at the US-Mexico border: Location and linguistic markers of exploitability." Language in Society 42, no. 1 (2013): 1–21. http://dx.doi.org/10.1017/s0047404512000875.

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AbstractBilingual call centers in El Paso, Texas, an extensively bilingual US-Mexico border setting, provide a valuable opportunity to examine empirically what occurs with respect to language shift reversal of Spanish in the context of new information economy. Interviews were conducted with thirty-nine call center operators and managers, and twelve translators and interpreters. Call centers provide an important occupational performance of and recognition to the Spanish language. Nevertheless, bilingual call centers mainly rely on uncompensated, socially provided language skills in Spanish, a f

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Keenan, Katherine, Katharine Footman, Munnaf Sadekin, et al. "Using a Call Center to Reduce Harm From Self-Administration of Reproductive Health Medicines in Bangladesh: Interrupted Time-Series." JMIR Public Health and Surveillance 5, no. 3 (2019): e12233. http://dx.doi.org/10.2196/12233.

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Background Annually, there are approximately 25 million unsafe abortions, and this remains a leading cause of maternal morbidity and mortality. In settings where abortion is restricted, women are increasingly able to self-manage abortions by purchasing abortion medications such as misoprostol and mifepristone (RU-486) from pharmacies or other drug sellers. Better availability of these drugs has been shown to be associated with reductions in complications from unsafe abortions. In Bangladesh, abortion is restricted; however, menstrual regulation (MR) was introduced in the 1970s as an interim me

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Chen, An-Che, and Hau-Wei Huang. "Analysis Approach of User Centered Innovation for Call Center Services in Telecommunication." International Journal for Innovation Education and Research 4, no. 12 (2016): 190–96. http://dx.doi.org/10.31686/ijier.vol4.iss12.74.

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The growing global market of telecommunication services continuously promotes expanding customer needs and customer cares. Despite the efforts to facilitate Web-based services for customer contacts, Call Center Services (CC) with Interactive Voice Response Systems (IVR) currently remain the primary channel for customer services in telecommunication industries. In reality, the development of the system structure for IVR and the subsequent Call Center Information System are mainly based on the perspectives from the internal function processes on the provider side, i.e., a rather technical- or bu

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BUDACH, GABRIELE, SYLVIE ROY, and MONICA HELLER. "Community and commodity in French Ontario." Language in Society 32, no. 5 (2003): 603–27. http://dx.doi.org/10.1017/s0047404503325011.

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Linguistic minority movements have long adopted dominant discourses linking language and community. Analysis of two sites of discursive production in francophone Canada (literacy centers and a call center workplace in Ontario) shows that current socioeconomic changes challenge those discourses. Language and community are uncoupled and redefined as commodities with exchange value in the globalized market for services and information. “Community” serves mainly to legitimize struggles for privileged access to newly commodified linguistic and cultural resources.

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Ismael, Samira, and Mohammad Shehada. "The Impact of Job Satisfaction on Turnover Rate in the Contact Center Environment in the Jordanian Labor Market." INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE AND BUSINESS ADMINISTRATION 6, no. 5 (2020): 44–55. http://dx.doi.org/10.18775/ijmsba.1849-5664-5419.2014.65.1006.

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The Jordanian economy is declining due to the political and economic conditions in the region, which caused more scarcity of resources and lowering the investment rate. Therefore, the services sector has become more important in the Jordanian labor market and the Contact Center Environment has become even more important. Yet, one of the most brilliant goals for the Contact Center is to lower the turnover rate and deliver the best service to the clients. This paper measured the impact of job satisfaction on turnover rate in the Contact Center Environment. Service providers at inbound call cente

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Ndour, Mamour, and Birahim Gueye. "Mlouma: to connect the agricultural products market players." Emerald Emerging Markets Case Studies 6, no. 3 (2016): 1–18. http://dx.doi.org/10.1108/eemcs-10-2016-0276.

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Subject area Social entrepreneurship/social innovation. Study level/applicability This real case targets license and master’s students as part of an ongoing course on social entrepreneurship, social innovation, in one word, on entrepreneurship. Case overview Mlouma is a platform based on Web, SMS, USSD, mobile application and call center. This social enterprise keeps farmers in contact with food buyers by displaying real-time market prices and localizations. The service will improve the efficiency of the agriculture supply chain, helping farmers to get a better price for their product. By intr

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Handijono, Ardijan, and Zaldy Suhatman. "Merancang Data Mining untuk Mendukung Strategi Cross-Selling." Jurnal Teknologi Sistem Informasi dan Aplikasi 6, no. 2 (2023): 72–80. http://dx.doi.org/10.32493/jtsi.v6i2.29245.

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Up-Selling dan Cross-Selling adalah bagian dari strategi CRM (Customer Relationship Managemen). Up-Selling adalah cara untuk mendorong konsumen agar membeli produk yang lebih baik yang nilainya lebih tinggi dari yang sudah dibeli. Sedangkan Cross-Selling adalah metode untuk menawarkan produk pelengkap atau tambahan. Pada gerai yang besar dengan item produk yang bisa mencapai ribuan, adalah tidak mudah untuk dapat mengfidentifikasi produk-produk yang saling terkait secara otomatis dan cepat. Untuk dapat memberikan solusi masalah ini akan dilalukan studi pustaka pada beberapa jurnal mengenai CRM

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Goldberg, Allison. "RECIPROCITY OR REDISTRIBUTION: MUTUAL AID AS A MORALIZED MARKET IN GENTRIFYING BROOKLYN." Mobilization: An International Quarterly 29, no. 3 (2024): 353–74. http://dx.doi.org/10.17813/1086-671x-29-3-353.

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Mutual aid is an ancient practice repopularized during COVID-19. Generally defined as collective care for collective power, it is typically organized by people surviving and resisting a common injustice. In contrast, mutual-aid groups in this study are organized around a call to support your “neighbors,” a fraught term in gentrifying areas. Through fieldwork in Brooklyn, New York, during COVID-19, this study examines how mutual-aid group participants navigate discrepancies in their organizing principles and practices. I consider how they contest what they deem to be inequitable economic exchan

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Malik, Hasmat, Asyraf Afthanorhan, Noor Aina Amirah, and Nuzhat Fatema. "Machine Learning Approach for Targeting and Recommending a Product for Project Management." Mathematics 9, no. 16 (2021): 1958. http://dx.doi.org/10.3390/math9161958.

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Conventionally, a market research and strategy for a product depends on the interviews and an explicit cluster/society to identify the customer’s needs. Customer-created information (CCI), such as call-center data, online reviews, and social media posts, provides an opportunity to recognize the customer’s needs more efficiently. Moreover, developed conventional approaches are not compatible with large CCI datasets because most of the CCI-contents are repetitive and uninformative. In this paper, a machine learning approach for identifying the customer needs from the CCI dataset is proposed and

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Schiller, Anne. "How Do You Solve a Problem Like Saint Orsola?: Urban Space and Neighborhood Renewal in Florence's Historic Center." Human Organization 78, no. 4 (2019): 288–97. http://dx.doi.org/10.17730/0018-7259.78.4.288.

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Drawing upon results of fieldwork conducted from 2005 to 2018 in Florence, Italy, the article discusses renovation of a medieval convent and other urban renewal activities in the city center. It examines how the projects intersect with broader concerns regarding identity, change, and workways in the San Lorenzo neighborhood. San Lorenzo has deep associations with trade, including outdoor vending. Hundreds of men and women work in its homonymous open-air market. Notwithstanding vending's historical prominence, questions have arisen regarding whether the outdoor market today is an environment co

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Khan M. K., Amjad Hassan, and P. S. Aithal. "Identification of Customer Through Voice Biometric System in Call Centres." International Journal of Intelligent Systems and Applications 16, no. 5 (2024): 68–78. http://dx.doi.org/10.5815/ijisa.2024.05.06.

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In recent times, there has been a growing emphasis on adjusting communication strategies to foster strong customer relationships. This shift is driven by intensified competition, market maturation, and swift advancements in business technology. Consequently, companies have established call centers to efficiently handle customer support and fulfil customer inquiries. A pivotal aspect of enhancing service quality within these call centers involves accurately identifying customers during their interactions. The primary objective of this study is to introduce a methodology for identifying customer

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Markon, André O., Olivia E. Jones, Cecile M. Punzalan, Peter Lurie, and Beverly Wolpert. "Caffeinated energy drinks: adverse event reports to the US Food and Drug Administration and the National Poison Data System, 2008 to 2015." Public Health Nutrition 22, no. 14 (2019): 2531–42. http://dx.doi.org/10.1017/s1368980019001605.

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AbstractObjective:To describe and compare caffeinated energy drink adverse event (AE) report/exposure call data from the US Food and Drug Administration Center for Food Safety and Applied Nutrition’s Adverse Event Reporting System (CAERS) and the American Association of Poison Control Centers’ National Poison Data System (NPDS).Design:Cross-sectional.Setting:Data were evaluated from US-based CAERS reports and NPDS exposure calls, including report/exposure call year, age, sex, location, single v. multiple product consumption, outcome, symptom, intentionality (NPDS only), report type, product na

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Junaedi, Edy. "QUO VADIS MARKETING PERBANKAN SYARIAH DI ERA MILENIAL INDUSTRI 4.0." Asy-Syukriyyah 21, no. 1 (2020): 61–82. http://dx.doi.org/10.36769/asy.v21i1.99.

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Penelitian ini bertujuan untuk melakukan investigasi pengaruh aset industri bank syariah, sumber daya insani industri bank syariah dan non performing financing industri bank syariah terhadap market share bank syariah Indonesia. Sampel yang digunakan adalah populasi industri bank syariah dari Otoritas Jasa Keuangan (OJK) Republik Indonesia. Menggunakan analisis regresi F Test dan T Test dengan software SPSS versi 22. Hasil Uji F menunjukan bahwa aset bank syariah, sumber daya insani dan non performing financing secara simultan berpengaruh terhadap market share bank syariah. Hasil uji T menunjuk

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POPP, RICHARD K. "The Anywhere, Anytime Market: The 800-Number, Direct Marketing, and the New Networks of Consumption." Enterprise & Society 19, no. 3 (2018): 702–32. http://dx.doi.org/10.1017/eso.2017.68.

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This article explores how 800-service, or toll-free long-distance (In-WATS) lines, became an institutionalized part of direct marketing in the United States between the mid-1960s and early 1980s. Introduced by AT&T in 1967, 800-service attracted immediate attention in mail-order circles, where marketers saw it as means of automating long-distance selling and catering to an increasingly decentralized and credit-dependent populace. Although early initiatives, like that of catalog giant Aldens, fell flat, 800-service gained traction by the mid-1970s as a call-center industry developed and mai

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Hamp-Lyons, Liz, and Jane Lockwood. "THE WORKPLACE, THE SOCIETY AND THE WIDER WORLD: THE OFFSHORING AND OUTSOURCING INDUSTRY." Annual Review of Applied Linguistics 29 (March 2009): 145–67. http://dx.doi.org/10.1017/s0267190509090126.

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Workplace language assessment poses special issues for language testers, but also, when it becomes very large scale, it poses issues for language policy. This article looks at these issues, focusing on the offshore and outsourcing (O&O) industry as it is transitioning from native-speaking (NS) countries into nonnative-speaking (NNS) destinations such as India and the Philippines. This is obviously most impacted in call centers, where the ability of customer service representatives (CSRs) to communicate with ease with their native-English speaking customers is central to business success an

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Wei, Yifan. "Organizational Imprinting and Response to Institutional Complexity: Evidence from Publicly-Traded Chinese State-Owned Firms in Hong Kong." Management and Organization Review 13, no. 2 (2017): 345–73. http://dx.doi.org/10.1017/mor.2016.54.

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ABSTRACTThis study seeks to answer the following question: What are the organizational attributes that influence organizational responses to institutional complexity? Building on core ideas of organizational imprinting, I argue that organizational response is influenced by the imprint from the dominant logic of organizing during the founding period and from the institutional position an organization possessed at founding. Empirically, I examine the variation in board composition of Chinese state-owned firms listed in the Hong Kong Stock Exchange market. It is found that state-owned firms found

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Shelly, Joy S. Jungco, C. Agregado Leila, and Jane V. Esimos Mary. "The Use of Politeness Strategies and Respect Markers by Call Center Agents." International Journal of Social Science and HumanResearch 04, no. 08 (2021): 1989–95. https://doi.org/10.47191/ijsshr/v4-i8-04.

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Politeness is a basic verbal strategy that is commonly used by call center agents in handling customers, specifically when they encounter frustrated and irate customers, when they can hardly fix the problems of customers, or when they make mistakes in grammar and pronunciation. The aim of this study was to examine politeness strategies and respect markers employed by call center agents when transacting business with American customers. Data were gathered from interviews with 30 call center agents, and interview data were analyzed using words, phrases, clauses, and sentences as the unit of anal

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Markoulidakis, Ioannis, Ioannis Rallis, Ioannis Georgoulas, George Kopsiaftis, Anastasios Doulamis, and Nikolaos Doulamis. "A Machine Learning Based Classification Method for Customer Experience Survey Analysis." Technologies 8, no. 4 (2020): 76. http://dx.doi.org/10.3390/technologies8040076.

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Customer Experience (CX) is monitored through market research surveys, based on metrics like the Net Promoter Score (NPS) and the customer satisfaction for certain experience attributes (e.g., call center, website, billing, service quality, tariff plan). The objective of companies is to maximize NPS through the improvement of the most important CX attributes. However, statistical analysis suggests that there is a lack of clear and accurate association between NPS and the CX attributes’ scores. In this paper, we address the aforementioned deficiency using a novel classification approach, which

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Sallaz, Jeffrey J. "Exit Tales: How Precarious Workers Navigate Bad Jobs." Journal of Contemporary Ethnography 46, no. 5 (2016): 573–99. http://dx.doi.org/10.1177/0891241615625458.

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Why do some workers quit undignified “bad jobs,” while others persist in them? We know a great deal about how people find employment, along with what they do at work. But we have few studies documenting the lived experience of quitting a bad job. Recent structural transformations, such as the demise of Fordism and the curtailment of welfare, have surely recalibrated the strategies by which precarious individuals navigate the labor market. This article, an ethnography that follows a single cohort of call center employees over nine months, documents four main pathways through which such workers

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Gavina, Ekaterina М., Marina A. Zhulina, Liudmila V. Sotova, and Maksim I. Firstov. "Tour itinerary “The Call of Torama” for the development of ethnic tourism in the Republic of Mordovia." Finno-Ugric World 10, no. 4 (2018): 74–87. http://dx.doi.org/10.15507/2076-2577.010.2018.04.074-087.

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The rich cultural heritage of Finno-Ugric peoples is a self-important and an integral part of Russian and world culture. Tourism makes popular historical, cultural and natural monuments, folk crafts, national cuisine and parts of non-material culture, thus contributing to their preservation and development. Nowadays for many indigenous peoples of Russia (especially those, whose numbers are small) the development of ethnic tourism is an only way to preserve the traditions and customs. For that reason, the development of ethnic tourism, and in particular shaping a competitive tourism in Finno-Ug

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Suhardini, Didien, and Suci Lestari. "Pengukuran Kinerja Customer Relationship Management (CRM) CDMA Esia Menggunakan CRM Scorecard Pada PT Bakrie Telecom Tbk." JURNAL TEKNIK INDUSTRI 1, no. 2 (2011): 189–201. http://dx.doi.org/10.25105/jti.v1i2.7006.

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Bakrie Telecom realizes it is importance to know the customer needs that have not been fulfilled and the effectiveness of its CRM (Solusi Esia). The purpose of this study is to analyze the Importance-Performance Matrix and designing performance measurement systems and measure of Solusi Esia performance, then propose development program of Solusi Esia for the next year. Designing a CRM Scorecard start from cascading the vision, mission and strategy of the company to the vision, mission and strategy of Solusi Esia, then translate into fours CRM Scorecard perspective, setting strategic objectives

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Halim, Hasniati. "PENGARUH PRODUK ATRIBUT PADA PERILAKU PELANGGAN ORGANISASI PADA PUTUSAN PEMBELIAN JASA PAKET MEETING (MICE) DI HOTEL MALYA-BANDUNG." SEKRETARI 6, no. 1 (2019): 32. http://dx.doi.org/10.32493/skr.v6i1.2468.

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ABSTRAK Manajemen Hotel Malya saat ini melakukan repositioning dengan menambah segmen market baru yaitu MICE business (Meeting, Incentive, Convention and Exhibition), sehingga diperlukan suatu upaya untuk memahami karakteristik pelangggan MICE tersebut dengan cara mengetahui besarnya pengaruh atribut produk terhadap sikap pelanggan corporate meeting di Hotel Malya Bandung. Analisis kuantitatif berupa analisis jalur dipergunakan untuk menghitung besarnya pengaruh atribut produk terhadap sikap pembelian pelanggan. Teknik pengumpulan data menggunakan teknik sensus dengan alat bantu kuestioner dis

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Halim, Hasniati. "PENGARUH PRODUK ATRIBUT PADA PERILAKU PELANGGAN ORGANISASI PADA PUTUSAN PEMBELIAN JASA PAKET MEETING (MICE) DI HOTEL MALYA-BANDUNG." Jurnal Sekretari Universitas Pamulang 6, no. 1 (2020): 43. http://dx.doi.org/10.32493/skr.v6i1.5528.

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ABSTRAK Manajemen Hotel Malya saat ini melakukan repositioning dengan menambah segmen market baru yaitu MICE business (Meeting, Incentive, Convention and Exhibition), sehingga diperlukan suatu upaya untuk memahami karakteristik pelangggan MICE tersebut dengan cara mengetahui besarnya pengaruh atribut produk terhadap sikap pelanggan corporate meeting di Hotel Malya Bandung. Analisis kuantitatif berupa analisis jalur dipergunakan untuk menghitung besarnya pengaruh atribut produk terhadap sikap pembelian pelanggan. Teknik pengumpulan data menggunakan teknik sensus dengan alat bantu kuestioner dis

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Brei, Vinicius, and Mark Tadajewski. "Crafting the market for bottled water: a social praxeology approach." European Journal of Marketing 49, no. 3/4 (2015): 327–49. http://dx.doi.org/10.1108/ejm-03-2013-0172.

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Purpose – This paper aims to account for the crafting of the constellation of brand and consumer values around an everyday product, that of bottled water. This paper situates the exponential growth of this market in its historical and cultural context, paying particular attention to the fostering of the “social conditions of possibility” for this product in the French market. The socio-historical context and the interplay of stakeholders to the respondents’ understanding and uses of bottled water, highlighting the importance of a range of factors that made this market and product resonate with

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Azevedo, Kathryn, and Christopher Payne. "Scrutinizing the Clinical Trials Process for Improved Patient Protection—A New Role for Applied Anthropologists?" Practicing Anthropology 28, no. 1 (2006): 35–39. http://dx.doi.org/10.17730/praa.28.1.r7772661k07627k1.

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With the recent extraordinary move by pharmaceutical giant Merck to pull its top-selling drug Vioxx from the worldwide market, the importance of protecting the public from potentially serious drug related side effects has taken center stage. As the news media highlights the cardiac dangers for patients taking COX-2 inhibitors, it has become apparent that clinical research around the world is in need of more methodological rigor. Clinical research could be enhanced if the contributions and divergent thought processes of field based disciplines are included in the development of these research p

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Hu, Zhi-Hua, Chen Wei, Qing Li, and Fan Xiao. "Competition with Online and Offline Demands considering Logistics Costs Based on the Hotelling Model." Mathematical Problems in Engineering 2014 (2014): 1–12. http://dx.doi.org/10.1155/2014/160782.

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Through popular information technologies (e.g., call centers, web portal, ecommerce and social media, etc.), traditional shops change their functions for servicing online demands while still providing offline sales and services, which expand the market and the service capacity. In the Hotelling model that formulates the demand effect by considering just offline demand, the shops in a line city will locate at the center as a the result of competition by games. The online demands are met by the delivery logistics services provided by the shops with additional cost; the consumers’ waiting time af

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Khalil, Muhammad Imran Khan, Syed Adeel Ali Shah, Amer Taj, et al. "Renewable-Aware Geographical Load Balancing Using Option Pricing for Energy Cost Minimization in Data Centers." Processes 10, no. 10 (2022): 1983. http://dx.doi.org/10.3390/pr10101983.

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It is becoming increasingly difficult to properly control the power consumption of widely dispersed data centers. Energy consumption is high because of the need to run these data centers (DCs) that handle incoming user requests. The rising cost of electricity at the data center is a contemporary problem for cloud service providers (CSPs). Recent studies show that geo-distributed data centers may share the load and save money using variable power prices and pricing derivatives in the wholesale electricity market. In this study, we evaluate the problem of reducing energy expenditures in geograph

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Poriau, Pieter, Jan Van Emelen, San Segers, and Sven Beersmans. "Community-based COVID vaccination center ready for the switch towards a broad community-based prevention center: In Jan'21 the Flemish Region started the COVID vaccination in a public health mode, at 60 primary health care units." International Journal of Integrated Care 23, S1 (2023): 269. http://dx.doi.org/10.5334/ijic.icic23104.

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Framework: Each local “unit of care” has an average population of 100.000 people and is managed by local caregivers. Within two months (Jan-Feb'21), 80 vaccination centers were set up and launched. A central strategic center and logistic/financial support were created. A local team of municipal representatives and caregivers was composed. It resulted in a management team which launched the operational vaccination sessions. All citizens were invited by email, letter or SMS. An individual appointment was booked in the vaccination center matching the zip code of the citizen’s residence. Spe

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Vera, Jocelyn Sagun-De. "Employability of Beed (Bachelor of Elementary Education) Graduates from 2018-2020: Implication to Sustainable Development Goals." Journal of Lifestyle and SDGs Review 5, no. 1 (2024): e02984. https://doi.org/10.47172/2965-730x.sdgsreview.v5.n01.pe02984.

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Objectives: This paper examined the employability results of Bachelor of Elementary Education (BEED) graduates who specialized in Enhanced General Education from Pangasinan State University, Alaminos City Campus, from 2018 to 2020. Theoretical Framework: The study was guided by theories of employability and labor market dynamics, emphasizing the influence of educational credentials and skills acquisition on graduates' job prospects. Method: A descriptive survey methodology was utilized, including questionnaires disseminated via Google Forms and social media sites like Facebook and Messenger. I

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DR, BHADRAPPA HARALAYYA. "Employees Traning and Development at Mgssk Ltd Bhalki." Iconic Research And Engineering Journals 5, no. 9 (2022): 184–96. https://doi.org/10.5281/zenodo.6348613.

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Preparing might be viewed as a subsidizing in the association of human resources. Also, preparing is thought about a helpful gadget for the advancement of creative innovation, commercial center resistance, hierarchical construction, and segment exchange. Preparing and advancement comprises of three essential exercises: instruction, preparing, and improvement. Organizations that offer worker tutoring and advancement make a genuine venture for their representatives. Among the constructive outcomes, this financing will expand the amount of representatives predictable with specialist. In a quickly

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Warren, Robert E. "Telephone Service Center Call Duration Improvement." Proceedings of the Human Factors Society Annual Meeting 36, no. 3 (1992): 202–6. http://dx.doi.org/10.1518/107118192786751826.

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Call handling duration in a telephone service center was substantially improved by providing users easier access to mainframe data systems. Switching from a system that allowed access to only one system at a time to one that provided a separate window for each system produced an estimated 7% improvement in call handling duration. The improvement was most marked for those calls which required multiple system access.

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Witkop, Michelle L., Christine Guelcher, Margaret Hall, and Jennifer Maahs. "US haemophilia centre nurses and advanced practice providers: Demographics, roles/responsibilities, training, educational barriers and employment benefits." Journal of Haemophilia Practice 4, no. 1 (2017): 14–21. http://dx.doi.org/10.17225/jhp00101.

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Abstract Introduction: As the focus on personalised treatment is refined, more products are brought to market and the life expectancy of persons with haemophilia increases, there will be an expanded need of experienced and expert healthcare providers to ensure optimal patient outcomes. Aim: This survey describes the demographics, roles/ responsibilities, practice patterns, educational opportunities/barriers and employment benefits of nurses and advanced practices providers (APPs), including advanced practice registered nurses (APRNs) and physician assistants (PAs) employed by haemophilia treat

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Nuryanto, Carto. "RECONSTRUCTION OF THE CRIMINAL SANCTION POLICY AND ACTION (DOUBLE TRACK SYSTEM) IN LAW ENFORCEMENT FOR NARCOTIC CRIME PREVENTION REFFERED TO RELIGIOUS JUSTICE." Jurnal Pembaharuan Hukum 5, no. 3 (2018): 339. http://dx.doi.org/10.26532/jph.v5i3.3756.

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Narcotics abuse is a dangerous problem that can impede the progress of the Indonesian nation in implementing development in every sector of life. Where we know that Indonesia in the decade of the '70s had not yet become a lucrative area for drug marketing. At that time, this country is only a transit area for illicit goods to be shipped to Australia or to other Asia Pacific countries. But two decades later, Indonesia has become a lucrative market for the drug dealers. Even touted to be producers of goods that can make sense of hovering it. The problems faced today are related to the drug is th

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Campaner Miguel Ferrari, Sônia. "Cinema, Architecture and Conditions of Artistic Experience in Big Cities." AM Journal of Art and Media Studies, no. 21 (April 15, 2020): 108–19. http://dx.doi.org/10.25038/am.v0i21.362.

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In the first part of the paper, we take Walter Benjamin’s essay on cinema as a reference when thinking about his prognostic values. We are interested in these prognoses that affirm the transformation of art and its function, and which call our attention to the loss of transcendence and the decline of the aura of the work of art. At the same time, they show possibilities that affirm the continuity of art with a different role. The form of art that is suitable for this reflection is the cinema, and the parallel drawn by the philosopher between cinema and architecture. Our intention is to reflect

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Overbay, Allison, and Mark Hall. "Insurance Regulation of Providers That Bear Risk." American Journal of Law & Medicine 22, no. 2-3 (1996): 361–87. http://dx.doi.org/10.1017/s0098858800007875.

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The emerging king of the new health care order is capitation. “Whoever controls the capitated revenue stream will be poised to dominate the emerging health care delivery system— and to reap an enormous windfall that could total hundreds of billions of dollars.” Accordingly, we are witnessing a tremendous struggle over the locus of capitation. Once firmly ensconced in the insurance and HMO industry, capitation is now spreading to organizations controlled by doctors and hospitals.In a world littered with countless acronyms and organizational types—HMO, IDS, MCO, EPO, PHO, IPA, PSN, OWA—we are mo

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Gião, Paulo Roberto, and Moacir de Miranda Oliveira Júnior. "Offshoring call centers for emerging markets: findings from Brazil." Internext 2, no. 2 (2008): 295–318. http://dx.doi.org/10.18568/1980-4865.22295-318.

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Offshoring production and services is changing business models in many industries. Many manufacturing sectors and more recently service sectors are moving their plants or installations abroad, to affiliates or third-party companies in developing countries. This movement is also happening in the call center industry since India is the destination for many call centers, Brazil as well as presents good perspectives based on its multicultural society and the stage of the Brazilian call center industry. To understand and identify the potential capabilities and opportunities in this industry, a surv

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Sadovaya, E. "Social Challenges of the Digital Economy: Russia in a Global Context." World Economy and International Relations 65, no. 9 (2021): 14–24. http://dx.doi.org/10.20542/0131-2227-2021-65-9-14-24.

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The subject of the research is the challenges of the digital economy for the employment sector in Russia. The need to reduce costs in the face of a deteriorating situation in the global economy is a factor in accelerating the digital transformation of employment in the country. The transformation is carried out through the automation of the main business processes, as well as through the development of platform employment formats. Specific features of the process of digital transformation of employment form the shape of the development of the Russian labor market in the post- Soviet period. It

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Yashabh, Naman, Asma Fayaz, and Munish Kaundal. "Leveraging Mobile Technology to Enhance Agricultural Extension Services: A Review." Archives of Current Research International 25, no. 7 (2025): 804–17. https://doi.org/10.9734/acri/2025/v25i71380.

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The accelerated growth of mobile technology and digital applications has initiated a revolutionary shift in agricultural extension services, especially in developing countries where agriculture is the pillar of rural economies. The conventional extension services, characterized by field visits and on-site consultations, were mostly hampered by time, distance, and resource limitations. This review examines the impact of mobile apps on Agriculture Extension Services. Mobile applications have become a game-changer by giving farmers real-time access to critical agricultural information directly on

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Jillella, Anand, Danielle Bradshaw, Mohammad Mian, et al. "A Highly Successful Model to Decrease Racial Disparities and Increase Access to Autologous Transplants Among African Americans with Multiple Myeloma - Outreach and Satellite Transplant Clinics." Blood 142, Supplement 1 (2023): 4969. http://dx.doi.org/10.1182/blood-2023-191069.

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Background It is well known that racial disparities exist between White and African Americans (AA) with multiple myeloma (MM) resulting in an inferior outcome among AA. It is believed that the disparities are due to socioeconomic barriers that limit access to timely, appropriate and high quality medical care. A Veterans Administration study of MM patients showed that with equal access, AA have superior survival compared to Whites. Autologous hematopoietic stem cell transplant (AHST) is a standard treatment for MM and improves survival but only 20% of AA receive AHST compared to 39% for Whites.

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Montgomery, Troy. "Cost Estimating - Make or Buy?" Muma Case Review 2 (2017): 1–24. http://dx.doi.org/10.28945/3657.

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Determining how a corporate real estate organization estimates its project costs is a big decision that impacts budgets, customers, and the bottom line. Our next management meeting is only a few days away. What recommendations should we make for improvement of cost estimating? Troy Montgomery, a consultant at Humana in April of 2015, was tasked with providing leaders of Humana’s corporate real estate group, Workplace Solutions (WPS), with an answer to how to provide early cost estimates on large construction projects. Should they create a solution internally, outsource development of a solutio

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Bosco, Musabe Jean, Rutarindwa Jean Pierre, Kwizera Jean Pierre, and Byiringiro eric. "Effective Virtual Call Center with Free PBX Technology." International Journal of Advanced Engineering Research and Science 11, no. 10 (2024): 094–115. http://dx.doi.org/10.22161/ijaers.1110.9.

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A call center manages new and existing client questions and issues with the help of skilled specialists. Existing customers answer new consumers' inquiries and concerns. These questions may come from new or existing clients. Call centers are important in Rwanda as they enable companies to monitor calls. Companies can also analyze their markets through data acquired through call centers. However, setting up a call center is expensive. The running costs of a call center are also large. Businesses that operate call centers spend a lot of money running them, consequently reducing their profits. Th

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Mohanty, Ipsita, K. N. V. Sree Devi, and M. V. S. Murali Krishna. "Investigations on exhaust emissions of aninsulated diesel engine with alternative fuels." Ecology, Environment and Conservation 29, no. 01 (2023): 298–308. http://dx.doi.org/10.53550/eec.2023.v29i01.044.

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In the context of depletion of fossil fuels, ever increase of pollution levels with fossil fuels and escalating prices of crude petroleum in International market, the search for alternative fuels has become pertinent. Alcohols (ethanol, methanol and butanol) and vegetable oils are important substitutes for diesel fuel. Alcohols renewable in nature, have low C/H (C=Number of carbon atoms and H=Number of hydrogen atoms in fuel composition and highly volatile. Butanol has higher calorific value than ethanol and methanol. Vegetable oils comparable cetane number and energy content when compared to

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Kim, Dongjo. "A Reflection on the Racism as an Impediment to Social Integration and Insufficient Anti-Discrimination Law in Germany." Asia Europe Perspective Association 18, no. 2 (2021): 75–93. https://doi.org/10.31203/aepa.2021.18.2.004.

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Compared to the criticism of the Nazi regime, its strength has weakened much, but the criticism of racial discrimination in Germany has not completely disappeared in the United Nations and the European Parliament. In recent years, there has been a call for reform of criminal law to strictly punish racially motivated acts, financial expansion of anti-discrimination departments in Germany. This paper first examines the implications of social integration and discrimination in Germany, and in particular the problems in the labor market, the main stage of discrimination. After reviewing the rationa

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