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Dissertations / Theses on the topic 'Catering services'

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1

Borrêga, Raquel Diniz da Gama Bento. "Inovação em catering aeronáutico." Master's thesis, Universidade de Lisboa, Faculdade de Arquitetura, 2018. http://hdl.handle.net/10400.5/16646.

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Dissertação de Mestrado em Design, com a especialização em Design de Produto apresentada na Faculdade de Arquitetura da Universidade de Lisboa para obtenção do grau de Mestre.<br>Perspectiva do Design de Produto e Serviços, teve como objecto de estudo a procura de inovação em equipamento destinado a Catering Aeronáutico. Observado o equipamento actualmente existente (à escala internacional) para o serviço de refeições em diferentes companhias aéreas, especificamente em voos de Longo-Curso e em Classe Económica, considerou- se um conjunto de melhorias que possibilitariam: uma maior pratici
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Zrcková, Kateřina. "Analýza možnosti stravování zaměstnanců." Master's thesis, Vysoká škola ekonomická v Praze, 2007. http://www.nusl.cz/ntk/nusl-4899.

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The thesis characterizes the catering services. Especially the purpose catering and its largest part, which is - employee's catering. It shortly describes its development and present condition. It describes the possibilities of catering services at the Prague Ruzyne airport / particularly concentrating on the two biggest companies CSA a.s. and Prague airport/. The conclusion of the diploma work is focused on the satisfaction of the employees with offered catering services at the airport Prague.
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Dinhová, Lan. "Analýza spotřebního chování v etnické restauraci." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-136284.

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The dissertation is about position of gastronomy services in tourism. It conductes a survey of catering services in the Czech Republic. It describes the relation between marketing and catering services. The aim of the dissertation was a research of consumer behaviour in ethnic restaurant. On the basis of results of marketing research were made suggestions to improvement.
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Junior, Gilberto Dias da Rosa. "Hotelaria hospitalar: um estudo de caso no Hospital Divina Providência." reponame:Repositório Institucional da UCS, 2008. https://repositorio.ucs.br/handle/11338/327.

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Atualmente, percebe-se que alguns hospitais procuram transformar sua imagem, deixando de ser um espaço de doença e sim um ambiente de saúde. Existem similaridades de serviços entre hotel e hospital e a implantação dos conceitos de serviços de hotelaria hospitalar pode ser relevante. Com o objetivo de verificar se as condições de estrutura e atendimento dos setores relacionados à hotelaria hospitalar são determinantes na escolha de um hospital pelo paciente, foi realizado um estudo de caso no Hospital Divina Providência. Para tal, estas condições foram analisadas através de aplicação de questio
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Nováková, Kateřina. "Specifika stravování seniorů v cestovním ruchu." Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-206010.

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The main goal of this diploma thesis is to perform an analysis on how dining needs of mature travellers are accomodated by chosen service providers. Based on the analysis the thesis evaluates the ability of the providers to individually tailor their services to mature guests. Subsequently, certain proposals for improvement are formulated. The analysis is performed on the four providers: an international cruise line specialised in elderly travels and three hotels situated in Prague. The thesis is composed of four parts. The first two parts serve as an introduction to the segment of mature trave
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Hong, Wai-fong Kuby. "From the chef's table : a case study on the TQM journey of the largest inflight caterer in Hong Kong /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19872409.

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Brychtová, Adéla. "Návrhy na zlepšení služeb hotelu." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2018. http://www.nusl.cz/ntk/nusl-377623.

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This diploma thesis deals with suggestions for improving the services of Hotel U Labutě in Žďár nad Sázavou. It is a small hotel with a number of competitive hotels. An important part of the work is an analysis of the current condition of the hotel and proposals for solving specific shortcomings found during the analysis. The purpose of the proposals is mainly to improve the quality of the services provided and increase the attendance of the hotel restaurant.
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Strassburger, Nândri Cândida. "Hotelaria hospitalar : um estudo sobre a gestão da qualidade dos serviços." reponame:Repositório Institucional da UCS, 2009. https://repositorio.ucs.br/handle/11338/552.

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Atualmente, percebe-se que algumas unidades hospitalares, preocupadas com as constantes mudanças no mundo globalizado, onde a demanda está em constante evolução, aplicam em suas organizações os procedimentos da organização hoteleira, com o objetivo de atender o paciente com maior qualidade. Este estudo teve por objetivo avaliar o modelo de gestão da hospitalidade hospitalar implantado em um Hospital localizado em uma cidade da Serra Gaúcha, e descrever o nível de satisfação dos pacientes em relação aos serviços prestados nessa organização. O método de pesquisa aplicado, face ao problema e aos
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Kumbárová, Ludmila. "Návrhy na zlepšení služeb hotelu U Hraběnky." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2016. http://www.nusl.cz/ntk/nusl-234798.

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The thesis deals with the issue of enhancing the quality of providing services at a real hotel in Telč, the Vysočina Region. The hotel is in need of certain adjustments in purpose to improve current services. When processing this thesis I delt with factual economic, operating and technical figures connected to the latest economic activity of the hotel. In the proposal part I presents series of suggestions that could recondition provided services, and therefore, draw attention of more customers. It is indisputable that a considerable amount of money would be necessary to invest first. However,
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Izák, Filip. "Návrhy na zlepšení služeb hotelu Myslivna." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2017. http://www.nusl.cz/ntk/nusl-316867.

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This diploma thesis deals with the issue of enhancing quality of services provided in the Myslivna Hotel. It is necessary to increase the level of current services by a number of measures. When working on my thesis, I based on real economic, operational and technical data carried out within full operation of the Myslivna Hotel. In the innovation section I present measures that can lead to an increasing trend of occupancy and the quality ot the services provided there. There is a need to spend a considerable amount of money on the realization of all the proposals, but their return shoud definit
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Králová, Andrea. "Marketingová strategie vybrané firmy." Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-197093.

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This diploma thesis deals with the marketing strategy of a selected company. The selected company is a catering facility called Labyrint CBR (a restaurant, a café and a bar), which was situated at the square of Přemysl Otakar II. in České Budějovice. The theoretical part consists of two chapters. The first one deals with the term strategic marketing and the phases of the process of the design of the marketing strategy. The second chapter deals with the specific features of the services and the sector of catering and hospitality, which affect the design of the marketing strategy, and then it de
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Gil, Raquel Maria Carvalho Teixeira de Sousa. "Plano de marketing para a empresa Pizzamóvel." Master's thesis, Instituto Superior de Economia e Gestão, 2017. http://hdl.handle.net/10400.5/14729.

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Mestrado em Marketing<br>Este projeto tem como objetivo planear a estratégia de marketing e a sua implementação para a empresa de restauração Pizzamóvel, através da elaboração de um plano de marketing a um ano. A metodologia utilizada é a action research, com o intuito de desenvolver um trabalho de pesquisa em estreita colaboração com a empresa. Realiza-se a recolha de dados primários e secundários. Para avaliar a perceção dos clientes relativamente à qualidade do serviço, aplica-se a 50 clientes um questionário de avaliação da qualidade de serviço no contexto da restauração, com base no mod
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Riškutė, Vaida. "Vartotojų elgsena renkantis maitinimo įmonę Skuodo rajone." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2011. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2011~D_20110802_165010-80457.

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Šio darbo tikslas yra išnagrinėti vartotojų elgseną renkantis maitinimo įmonę Skuodo rajone. Magistro darbe yra išanalizuoti ir susisteminti įvairių Lietuvos ir užsienio autorių teoriniai bei praktiniai vartotojų elgsenos tyrimai, pateikti vartotojų elgsenos modeliai, vartotojų klasifikacija, išsamiai atskleisti vartotojų elgseną lemiantys veiksniai, taip pat aptarti maitinimo paslaugų rinkos ypatumai. Atlikta Skuodo rajono maitinimo įmonių vartotojų ir savininkų apklausa bei analizė, kuria siekta ištirti Skuodo rajono teikiamų maitinimo paslaugų būdingus bruožus, identifikuojant vartotojų elg
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14

Ho, Lai-chu, and 何麗珠. "Waste management in in-flight catering service industry." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2000. http://hub.hku.hk/bib/B42575394.

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Ho, Lai-chu. "Waste management in in-flight catering service industry." Click to view the E-thesis via HKUTO, 2000. http://sunzi.lib.hku.hk/hkuto/record/B42575394.

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Vaňková, Jana. "Design služeb Zátiší Catering Group, a.s." Master's thesis, Vysoká škola ekonomická v Praze, 2014. http://www.nusl.cz/ntk/nusl-191749.

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The thesis "Service Design of Zátiší Catering Group, a.s." is focused on the management of innovations and service design. The aim is to analyse and identify possible potential and opportunities for improvement of catering services in Zatiší Catering Group, a.s. Content of the thesis includes research of service design and innovation process, study based on application of the design service approaches, introduction of the study outputs, actual project of a new service design and recommendations. Following methods and techniques were used in research: persona, contextual interview, service safa
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Kosová, Michaela. "Hodnocení kvality gastronomických služeb." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-12359.

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The thesis is focused on gastronomic services quality evaluation. The theoretical section characterizes gastronomy, its particularities and gives an overview of legal regulations covering this area. Furthermore, it explains the concept of quality, outlines the basic quality management systems, specifies the particularities of quality in gastronomic services and elucidates possible attitudes towards gastronomic services quality evaluation and recognition. The analytical section presents an analysis of the situation in the field of gastronomic services quality evaluation in Germany and in the Cz
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許潤詒 and Yun-yee Encon Hui. "Strategic development of inflight catering in the Asia Pacific." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B31267956.

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Hwang, Li-Jen Jessica. "An investigation of the quality of meal service in NHS Acute Trusts." Thesis, University of Surrey, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.365140.

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Hsueh, Ching-Tsu. "A duty/task analysis survey for carterers [sic] in the University of Wisconsin-Stout dining service." Online version, 2002. http://www.uwstout.edu/lib/thesis/2002/2002hsuehc.pdf.

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Quispe, Tocto Francisca Jeannet, and Tocto Francisca Jeannet Quispe. "La calidad del servicio de catering, en el sector social, de la ciudad de Chiclayo, 2014." Bachelor's thesis, Universidad Católica Santo Toribio de Mogrovejo, 2015. http://tesis.usat.edu.pe/jspui/handle/123456789/422.

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Trabajo de suficiencia profesional<br>El servicio de catering se ha vuelto muy solicitado en los eventos sociales, la importancia que tiene para resaltar los diferentes eventos, pone de manifiesto el impacto que tienen las empresas de servicio de catering. Esta investigación se realizó en el ámbito de la ciudad de Chiclayo. La investigación tuvo como objetivo conocer la calidad del servicio de catering en el sector social, de la ciudad de Chiclayo, durante el año 2014, para saber si se ofreció un buen servicio a los clientes, no obstante con esta investigación también se identificó a las empre
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Prindiville, Paula. "A business plan and strategy for TASTE ST LOUIS catering and vending." Thesis, Kansas State University, 2008. http://hdl.handle.net/2097/4603.

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Master of Agribusiness<br>Department of Agricultural Economics<br>Arlo Biere<br>This thesis is the plan used to outline a business plan for a prospective business, TASTE ST LOUIS. While working toward my MAB Degree, I realized there were many things I could implement from the program into the business that would help this new business venture to succeed. I was able to research the food service industry to gain a better understanding of how to market and plan for the success of this venture. After I started the research on this business venture, I soon found that we needed a business plan th
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Oliva, Marfull Simone Vivian. "Análisis económico, técnico y estratégico para una Empresa de Catering a Instituciones de Educación Superior en Santiago." Tesis, Universidad de Chile, 2016. http://repositorio.uchile.cl/handle/2250/140386.

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Magíster en Gestión y Dirección de Empresas<br>La presente tesis contiene un análisis económico, técnico y estratégico de crear una empresa de catering a instituciones de educación superior en Santiago. El mercado potencial en la Región Metropolitana asciende a MM$20.219 anuales por servicios de catering en programas postgrado y cóctel para eventos de titulación. Dentro de este mercado, se identificaron tres segmentos de clientes: centros de formación técnica junto a institutos profesionales, universidades estatales y las universidades privadas. Los atributos más relevantes para los clientes
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Lau, Kit-ling Rossana, and 劉潔齡. "Strategy for information management in the airline catering business." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1995. http://hub.hku.hk/bib/B31266605.

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Quispe, Tocto Francisca Jeannet. "La calidad del servicio de catering, en el sector social, de la ciudad de Chiclayo, 2014." Bachelor's thesis, Universidad Católica Santo Toribio de Mogrovejo, 2015. http://hdl.handle.net/20.500.12423/265.

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El servicio de catering se ha vuelto muy solicitado en los eventos sociales, la importancia que tiene para resaltar los diferentes eventos, pone de manifiesto el impacto que tienen las empresas de servicio de catering. Esta investigación se realizó en el ámbito de la ciudad de Chiclayo. La investigación tuvo como objetivo conocer la calidad del servicio de catering en el sector social, de la ciudad de Chiclayo, durante el año 2014, para saber si se ofreció un buen servicio a los clientes, no obstante con esta investigación también se identificó a las empresas de Catering solicitadas. El diseño
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Stržinek, Daniel. "Podnikatelský záměr - Společnost poskytující cateringové služby." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2018. http://www.nusl.cz/ntk/nusl-386758.

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The diploma thesis is focused on the business plan, which deals with catering services. The thesis is composed of two parts – theoretical and practical. The theoretical part focuses on the structure of the business plan, necessary analyses, sources of financing, and legal forms of business. The practical part comprises of knowledge gained from specialised literature and experience in this field. The conclusion involves a comprehensive choice of one most suitable option which is completed from a wide range of possibilities in separate chapters.
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Campos, García Jesús del Carmen, and Osores Lucia Stefani Flores. "Servicio de catering para bodas religiosas de las iglesias Santa María Catedral y Nuestra Señora de la Consolación de la ciudad de Chiclayo, 2014." Bachelor's thesis, Universidad Católica Santo Toribio de Mogrovejo, 2016. http://tesis.usat.edu.pe/handle/usat/776.

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Esta investigación indagó sobre las particularidades de los clientes del servicio de catering, y buscó determinar las características de este servicio para bodas religiosas en las iglesias Santa María Catedral y Nuestra Señora de la Consolación, ubicadas en la ciudad de Chiclayo. Con el fin de obtener conocimientos sobre las características principales que los novios tienen en cuenta para contratar los servicios. La hipótesis de la investigación fue que con el paso de los años las características del servicio de catering para bodas religiosas en las iglesias en mención, han cambiado debido a l
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Šliužas, Pranas. "Paslaugų kokybės gerinimas viešojo maitinimo sferoje." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2014. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2009~D_20140626_184520-53805.

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Vartotojų aptarnavimo kokybės gerinimas paslaugų sferoje yra labai svarbus dalykas kiekvienai šiuolaikines rinkos įmonei. Bet kuri įmonė siekia pelno, ir dalies paslaugų rinkos, dėl to yra priversti vykdyti savo mikro ir makro aplinkos bei marketingo komplekso elementų analizę. Kadangi daugelis paslaugų įmonių yra mažos, jos neturi išteklių, reikalingų siekiant pagerinti klientų aptarnavimo kokybę, ko pasekoje, prarandamas potencialius klientus, kas vėliau labai ryškiai atsispindi jos finansiniuose pasiekimuose. Mūsų tyrimui suteikia svarbą ir tai, kad paslaugų veikla Lietuvoje yra pakankamai
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Du, Toit Linda Dorothea. "Food safety practices and dietary intake of female students in self-catering residences at the Cape Technikon." Thesis, Cape Technikon, 2004. http://hdl.handle.net/20.500.11838/767.

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Thesis (MTech (Consumer Science: Food and Nutrition))--Cape Peninsula University of Technology, 2004<br>Concems have been voiced regarding the food practices and dietary intake of students since residences changed from a catered to a self-catering food provision system. In this study, the purchasing, storage, food preparation practices and dietary intake of female students living in self-catering residences at the Cape Technikon in Cape Town, South Africa, were investigated. A sample of 60 students, representative of the female students living in self-catering residences, participa
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Fuentes, Pinedo Javier Ernesto. "Diagnóstico y mejora del proceso de producción en una empresa dedicada al catering aéreo." Bachelor's thesis, Pontificia Universidad Católica del Perú, 2016. http://tesis.pucp.edu.pe/repositorio/handle/123456789/7825.

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El presente trabajo de tesis tiene como objetivo analizar y proponer mejoras en los procesos de una empresa de catering aéreo del mercado nacional. El crecimiento económico experimentado en los últimos años, en promedio un 6 % se traduce en la apertura de nuestro mercado para la inversión extranjera y del turismo. Para las empresas de catering aéreo, este crecimiento económico representa una gran oportunidad para seguir creciendo, y esta vez con un análisis a nivel profesional. La empresa en análisis ha crecido desordenadamente, utilizando métodos de trabajo desactualizados o basados
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Sihvonen, Mikko. "Public service priorities in transition : catering for minority interests in the public service media environments of the UK and Finland." Thesis, Manchester Metropolitan University, 2014. http://e-space.mmu.ac.uk/332962/.

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This thesis examines the impact of neo-liberal marketisation on the provision of two types of minority interest content; children’s and religious programmes, in the terrestrial broadcasting environments of the UK and Finland between 1986 and 2009. Utilising a customised explanatory model devised for this study: the Industrial Equilibrium Model, which combines elements of historical institutionalism and the Structure-Conduct-Performance Paradigm, the thesis provides an empirical record of marketisation-driven changes in broadcasting institutions and their impact on the provision of children’s a
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Pei, Tsai Ching, and 蔡靜佩. "Analysis and design of Service Robotics import for Catering Services." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/h26z73.

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碩士<br>國立勤益科技大學<br>流通管理系<br>105<br>The purpose of this study was to analyze and plan the import of service robotics, Pepper for catering services. Service blueprint analyzes and expert interview were conducted in the study. First, the service process of a certain restaurant, ikki, was analyzed and the current service blueprint was developed. Then, a series of in-depth interviews respectively with the information expert, brand developer, and customers to find out how experts in different sections feel and how much they know about service robots, to discuss their perspectives of the proper timing
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Tsai, Ming-Chi, and 蔡銘豈. "Key Factors for Airline Catering Quality–A Case Study of China Pacific Catering Services." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/94d233.

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碩士<br>中原大學<br>企業管理研究所<br>103<br>ABSTRACT With the adoption of the two-day weekend, the increment of GDP, and longer leisure time, tourism market shows a stable growth trend and traveling abroad has become a major option in people’s leisure activity plans. Under the situation of increasing competition in the aviation industry, airline companies have to show their uniqueness of service quality to catching consumers’ attention and loyalty. Also, airline catering is one of the main aspects and some airline companies take it as a selling point to drawing customers. Food catering is one of the top t
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meei, Huang ann, and 黃恩美. "Research of Space Management and Service Quality of College On-Campus Catering Services." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/44128801545527643680.

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碩士<br>大葉大學<br>設計研究所碩士在職專班<br>95<br>ABSTRACT With the quality of life of a request to upgrade the campus of the University of space requirements, not only is the dissemination of knowledge-based teaching room. students on campus living space is a balanced attention to the trend of the future, especially in the current oversupply of the University environment, schools must provide more characteristics of the various types of campus facilities to serve the students. The campus facilities, the campus restaurants are students daily use and attaches great importance to space to understand how the s
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Tang, ching-lin, and 唐慶麟. "The Triangular Testing Method to Explore Quality Hotel’s Catering Services." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/90017227642900849272.

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碩士<br>育達科技大學<br>休閒事業管理系碩士班<br>102<br>ABSTRACT In This Study, According to The Triangular Testing Method to Explore Quality Hotel’s Catering Services. Studying Purposes Are to Understand Each Hotel’s Catering Service Quality Procedure & Each Hotel How to Promote Their Food & Beverage Service Operational Strategy. The Studying Results Showed That These Hotels Catering Services Are Completely Qualify International Hotel Standard, Suitable for 4 or 5 Stars Hotel. All of Them Are Very Respect Customer’s Satisfaction, about Customer’s Complaints Can Be Settled Immediately and Report to The M
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Li, Pei-Yu, and 李珮瑜. "Services Sector Mass Customization Research: The Catering Industry as an Example." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/36g9zd.

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碩士<br>健行科技大學<br>經營管理研究所<br>101<br>Worldwide competition in global economies has posed significant challenges to companies wanting to fulfill the continuously changing requirements of the market; they place increasing emphasis on mass customization (MC) strategy. The decoupling point (DP) determination of postponement differentiation is a significant solution for mass customization strategy. The DP determination for MC is a decision-making problem at the strategic management level. Taiwan’s industrial structure have transformed gradually from manufacturing to services. Due to the change of dini
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Chen, Hsiao Han, and 陳筱涵. "Fading images: redesigning catering services in the crisis of shifting cohorts." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/79c79u.

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碩士<br>國立政治大學<br>科技管理與智慧財產研究所<br>104<br>In heightened competition, service innovation is a key to success in the catering industry, and the focus should be pivoted on users. Most literature tends to analyze segmented users and employ persona method to examine behavioral patterns, thereby distilling insights for innovation. However, we seem to pay insufficient attention to the issue of ‘shifting cohorts’ – that means examining different segments based on user generations. Services industry often faces the crisis of shifting cohorts. Every sector, including the press, banking, publishing or enter
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Marques, Mara Tatiana Gomes. "Reducing food waste : demand forecasting in catering services using data analytics." Master's thesis, 2020. http://hdl.handle.net/10400.14/33960.

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Flutuações e imprevistos na procura por refeições traduzem-se em problemas para as organizações, levando a custos e/ou desperdício alimentar. Atualmente, os gestores de cantinas tendem a prever, principalmente através da intuição, a procura por determinado menu, sendo que esta abordagem de previsão poderá levar a sobrestimação ou subestimação. Assim, de forma a solucionar estes problemas e a prever com rigor a procura por determinado menu numa data específica, este projeto propõe o desenvolvimento de um sistema de previsão. Para prever a procura, vários fatores foram tidos em consideração, tai
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LIN, HSIN-HUI, and 林欣慧. "The Study of Service Recovery and Satisfaction about Chain Catering Services-Wowprime Group's Restaurant as Example." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/79zhm6.

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碩士<br>中華大學<br>企業管理學系<br>104<br>Taiwan's service industry like mushroomed rapid growth in the recent years and began to be as an increasingly important role in Taiwan. Today, the service industry has become the focus of government support to the industry; the economic development of the country has become consider able degree of importance. Services industry creates its value increased year by year; also raise the employment opportunities rate. As long as involving any "people" dimension, it must be the service industry. Moeller (2010) mentioned that the service including the Intangibility, Ins
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KO, HUI-CHUN, and 葛惠君. "Actual Situation Passage Wisdom Catering Services Research on the Information Management System." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/wzg847.

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Borges, Patrícia dos Santos. "Qualidade dos serviços de catering nos eventos sociais na região oeste: aplicação do modelo CATERINGQUAL." Master's thesis, 2013. http://hdl.handle.net/10400.26/8779.

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A qualidade dos serviços no setor da restauração é um dos fatores chave para o sucesso de qualquer empresa desta área. No entanto, a aferição da qualidade dos serviços, em particular na área do Catering, não é uma prática comum, sendo necessário a realização de estudos neste sentido. Esta dissertação visa desenvolver uma metodologia que procura investigar a influência de determinados atributos, na qualidade dos serviços e satisfação dos clientes das empresas de Catering da Região Oeste. Assim sendo, desenvolvemos um protótipo designado por CATERIGQUAL, que pretendeu por um lado, testar o model
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Mogashoa, Moloti Aaron. "Expected food service outputs in an outsourced catering outlet : a student perspective." 2014. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001548.

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M. Tech. Business Administration<br>Tshwane University of Technology (TUT) is an institution of higher learning that was established in 2004 as a result of merger of three independent institutions. TUT Directorate of Accommodation Residence Life and Catering has outsourced the entire university student catering division which includes its restaurants, dining halls, tuck-shops, kiosks and a sports bar. Due to the many and recent student protests against the services delivered by contracted firms, there is a need to gain a better understanding of what, specifically, the students are unhappy abou
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Yeh, Lin-Ching, and 葉琳竫. "A case study of Workplace Bullying Behaviors and Coping Strategies for Catering services." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/9cfs3y.

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碩士<br>義守大學<br>管理碩博士班<br>104<br>Workplace bullying, or workplace violence, refers to that a worker encounters conflicts against and maintained a long-term unfriendly relationship with others in the workplace. Workplace bullying has become an emerging psychological hazard at work. Most of the bullies are supervisors; thus, staff often restrain themselves from disclosing bullying behavior. In addition, if the bullied staff respond to bullying, they are likely to be described as people who lack the ability to deal with stress. Bullies justify their behavior through such an excuse. Once bullying co
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Wei, Yih-Jiun, and 尉毅君. "Flight Catering industry’s response to the challenges of international financial crisis and skyrocketing crude oil price - The Case of China Pacific Catering Services Ltd." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/87208005753432327089.

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碩士<br>國立中山大學<br>高階經營碩士班<br>98<br>Airlines’ Catering Industry, known as Flight Kitchen, holds an indispensable position for providing cabin service to Airlines. Prepared meals within the kitchen then uploaded the meals to the aircraft galley for flight attendants reheat meals before serving passenger. Quite a few larger food industries have developed their own central kitchens recently. People understand more about how the central kitchen works and you also can find some research papers studied about it, but not about the flight kitchen. The main operation procedures between central kitchen and
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"Managing customer for value in catering industry (fast food) in Hong Kong." 2003. http://library.cuhk.edu.hk/record=b5891385.

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by Tam Wing-Yi, Yung Nga-Lai Anna.<br>Thesis (M.B.A.)--Chinese University of Hong Kong, 2003.<br>Includes bibliographical references (leaves 88-90).<br>ABSTRACT --- p.i<br>TABLE OF CONTENTS --- p.ii<br>LIST OF CHARTS --- p.v<br>LIST OF FIGURES --- p.v<br>CHAPTER<br>Chapter I. --- INTRODUCTION --- p.1<br>Chapter II. --- THE BUSINESS ENVIRONMENT OF CATERING INDUSTRY --- p.3<br>Demographic Environment --- p.4<br>Economic Environment --- p.5<br>Social-cultural Environment --- p.7<br>Chapter III. --- THE INDUSTRY ENVIRONMENT OF CATERING MARKET IN HONG KONG --- p.8<br>Rivalry
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Wang, Ciou-Huei, and 王秋惠. "Food safety, corporate social responsibility, brand image, Involvement versus Perceived Value -Exquisite Chain store Catering Services." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/ce8rxf.

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碩士<br>遠東科技大學<br>行銷與流通管理系碩士班<br>107<br>With the advancing of social-economic structure,dining demand of consumers is not only just for eating but putting more importance on quality, balance diet and healthy improving. Recently, we faced food safety scandal so many times. It strikes against our chain restaurant and also shocks our society. With the rise of consumer awareness in recent years, catering must take the social responsibility and raise the image of the brand if they want to run the long-tern business. Also with the explosion of information and the popularity of smart phone, people can
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Lin, Chao-Ching, and 林昭慶. "A Study on the Franchisor the Obligation to Expose Information to Franchisees - A Case of Catering Services." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/h2pv28.

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碩士<br>輔仁大學<br>法律學系碩士在職專班<br>103<br>In general, the franchisees are mostly first-time entrepreneurs or those who lack working skills or midway career-changers, their economic status is relatively low, therefore, the legal norms of the special protection for them is necessary, such as taking obligations of Information Disclosure as important measure to strengthen security and freedom of maintaining the order of competition in contract, is an important developing issue in recent years on the Civil Law and the Fair Trading Act. The Fair Trade Act requires the franchisor to disclose information to
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ŠIMANOVÁ, Michaela. "Inovace služeb ve vybraném podniku." Master's thesis, 2013. http://www.nusl.cz/ntk/nusl-153491.

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The main aim of the thesis was the analysis of the services provided in the spa home TOSCA in Karlovy Vary. After that the evaluation of customer satisfaction with the services provided. and it was ascertained their interest in the expansion of services. The thesis was based on the study of literature, the practical part of this thesis was based on the survey and direct interviews on their basis was proposed service innovation.
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Торжинська, Ю. В. "Шляхи упровадження нових послуг на підприємстві ресторанного господарства". Thesis, 2018. http://dspace.oneu.edu.ua/jspui/handle/123456789/8620.

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Мета роботи полягає у дослідженні ринку послуг ресторанного господарства, проведення організаційного та фінансового аналізу діяльності ресторанного закладу; аналізу асортименту послуг; профілю споживачів; та розробка нової послуги; її обгрунтування та упровадження у гастрономічну кав’ярню Traveler’s Coffee Odessa.<br>The purpose of the work is to study the market of restaurant services, the organizational and financial analysis of the restaurant; analysis of the range of services; Consumer profile; and developing a new service; its rationale and introduction to the gastronomic cafe Traveler's
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Lee, Pei-Hsuan, and 李沛璇. "In Wu Hua Ma Case to Explore the Issue of Taiwan Small Catering Services on Localize Expansion in China." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/cfg5g8.

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碩士<br>中原大學<br>企業管理研究所<br>103<br>Taiwan small catering services face the competition in domestic and international markets recently. It makes small-scale catering services are facing international demand in Taiwan, but almost all the output of the industry are facing difficulties during the process in the implementation of international export. In this study, we would like to solve the above problems and give the effective suggestion. Then there are three processes to develop the internationalization such as "Expansion Conditions", "the process of the development " and "The response on localiza
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