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Books on the topic 'CEM - Customer Experience Management'

Author: Grafiati

Published: 10 September 2021

Last updated: 29 July 2025

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1

Horster, Eric. Customer Experience Management. Haufe, 2023. http://dx.doi.org/10.34157/978-3-648-16906-3.

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2

Walden, Steven. Customer Experience Management Rebooted. Palgrave Macmillan UK, 2017. http://dx.doi.org/10.1057/978-1-349-94905-2.

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3

Shaw, Colin. Revolutionize your customer experience. Palgrave Macmillan, 2004.

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4

Tiffert, Alexander. Customer Experience Management in der Praxis. Springer Fachmedien Wiesbaden, 2019. http://dx.doi.org/10.1007/978-3-658-27331-6.

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5

Spottke, Benjamin. Digital Customer Experience Management der Plattform Steam. Springer Fachmedien Wiesbaden, 2018. http://dx.doi.org/10.1007/978-3-658-22759-3.

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6

Tischer, Moritz. Customer Experience Management in Business-to-Business-Märkten. Springer Fachmedien Wiesbaden, 2022. http://dx.doi.org/10.1007/978-3-658-39727-2.

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7

Barnes, Cindy. Creating and delivering your value proposition: Managing customer experience for profit. Kogan Page, 2009.

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8

Ciarlone, Leonor. The global customer experience: Sun Microsystems' vision for the participation age. Gilbane, 2005.

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9

Schmitt, Bernd H. Customer Experience Management. Wiley & Sons, Incorporated, John, 2010.

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10

Seligman, James. Customer Experience Management. Taylor & Francis Group, 2019.

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11

Seligman, James. Customer Experience Management. Taylor & Francis Group, 2019.

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12

Customer Experience Analytics. MC Press, 2011.

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13

Shaw, Colin. Revolutionize Your Customer Experience. Palgrave Macmillan, 2004.

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14

Shaw, Colin. Revolutionize Your Customer Experience. Palgrave Macmillan, 2004.

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15

Shaw, Colin. Revolutionize Your Customer Experience. Palgrave Macmillan, 2016.

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16

Customer Experience Management: Enhancing Experience and Value Through Service Management. Kendall Hunt Publishing Company, 2014.

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17

Seligman, James. CUSTOMER EXPERIENCE MANAGEMENT - THE EXPERIENTIAL JOURNEY. Lulu.com, 2018.

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18

Mildred, Raeann. Journey Mapping : Ideas for Providing a Memorable Customer Experience: Customer Experience Management Strategy. Independently Published, 2021.

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19

Shaw, C., Q. Dibeehi, and S. Walden. Customer Experience: Future Trends and Insights. Palgrave Macmillan, 2010.

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20

Creating Customer Loyalty: Build Lasting Loyalty Using Customer Experience Management. Kogan Page, Limited, 2019.

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21

Daffy, Chris. Creating Customer Loyalty: Build Lasting Loyalty Using Customer Experience Management. Kogan Page, 2019.

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22

Managing Customer Experience And Relationships. 2016.

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23

Pereira, Filipe Antunes. Customer Experience Management. ein Überblick Inklusive Praxisbeispiel. GRIN Verlag GmbH, 2019.

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24

Simson, Oswaldo. Customer Experience Enhancement : How to Understand and Create Memorable Guest Experiences: Customer Experience Management. Independently Published, 2021.

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25

Handbook on the Experience Economy. Elgar Publishing Limited, Edward, 2013.

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26

Sathi, Arvind. Customer Experience Analytics: The Key to Real-Time, Adaptive Customer Relationships. MC Press Online, LLC, 2011.

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27

Sathi, Arvind. Customer Experience Analytics: The Key to Real-Time, Adaptive Customer Relationships. MC Press Online, LLC, 2011.

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28

Leading the Customer Experience: Inspirational Service Leadership. Taylor & Francis Group, 2015.

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29

Cook, Sarah. Leading the Customer Experience: Inspirational Service Leadership. Taylor & Francis Group, 2016.

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30

Marketing Experience Management: The Theory and Practice of the Customer Experience. Lulu Press, Inc., 2021.

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31

Pavlis, Markus. Customer Experience Management Als Baustein Für Exzellente Kundenzufriedenheit. GRIN Verlag GmbH, 2013.

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32

Creating Customer Loyalty: Using Customer Experience Management to Deliver Lasting Client Loyalty. Kogan Page, Limited, 2019.

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33

Villani, Isabella. Transform Customer Experience: How to Achieve Customer Success and Create Exceptional CX. Wiley & Sons, Incorporated, John, 2019.

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34

Villani, Isabella. Transform Customer Experience: How to Achieve Customer Success and Create Exceptional CX. Wiley & Sons, Incorporated, John, 2019.

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35

Villani, Isabella. Transform Customer Experience: How to Achieve Customer Success and Create Exceptional CX. Wiley & Sons Australia, Limited, John, 2019.

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36

Jarvis, Alka. Achieving Customer Experience Excellence Through a Quality Management System. Quality Press, 2016.

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37

Tiffert, Alexander. Customer Experience Management in der Praxis: Grundlagen – Zusammenhänge – Umsetzung. Springer Gabler, 2019.

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38

Blokdyk, Gerardus. Customer Experience Management Integration a Complete Guide - 2020 Edition. Emereo Pty Limited, 2020.

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39

Schleipfer, Alexander. Kundenzentrierte Unternehmensführung durch Customer Experience Management für mittelständische Unternehmen. Diplom.de, 2017.

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40

Frei, Brent, Kevin J. Corcoran, and Kevin Hoffberg. Firing Up The Customer : Aligning Brand, Strategy and Technology to Deliver the Extraordinary Customer Experience. McGraw-Hill Companies, 2003.

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41

Sundbo, Jon, and Flemming Sørensen. Handbook on the Experience Economy. Elgar Publishing Limited, Edward, 2013.

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42

Batat, Wided. Experiential Marketing: Case Studies in Customer Experience. Taylor & Francis Group, 2020.

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43

Batat, Wided. Experiential Marketing: Case Studies in Customer Experience. Taylor & Francis Group, 2020.

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44

Batat, Wided. Experiential Marketing: Case Studies in Customer Experience. Taylor & Francis Group, 2020.

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45

Walden, Steven. Customer Experience Management Rebooted: Are You an Experience Brand or an Efficiency Brand? Palgrave Macmillan, 2016.

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46

Walden, Steven. Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand? Palgrave Macmillan, 2018.

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47

Customer experience management rebooted: Are you an experience brand or an efficiency brand? Palgrave Macmillan, 2017.

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48

Schmitt, Bernd H. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. Wiley & Sons, Incorporated, John, 2010.

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49

Schmitt, Bernd H. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. Wiley & Sons, Incorporated, John, 2010.

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50

Schmitt, Bernd H. Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers. Wiley & Sons, Incorporated, John, 2003.

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