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1

Stoviak, Julie M. "Development of customer service work instructions centered on obtaining ISO 90001 [sic] certification." Online version, 1998. http://www.uwstout.edu/lib/thesis/1998/1998stoviakj.pdf.

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Mok, In Fan. "An exploratory study on ISO 9001 certification in the Macau SAR Government : a case study of University of Macau." Thesis, University of Macau, 2010. http://umaclib3.umac.mo/record=b2555225.

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3

Contecha, Christian Narvaez. "Analysis of benefits of the process of certification on international standars: ISO 9001-2008 for Mapfre Assistencia Portugal." Master's thesis, NSBE - UNL, 2012. http://hdl.handle.net/10362/9597.

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A Work Project, presented as part of the requirements for the Award of a Masters Degree in Finance from the NOVA – School of Business and Economics<br>This report provides a preliminary analysis and evaluation of the current situation of Mapfre Assistance Portugal in terms of productivity, performance, processes and need of implementing the ISO 9001:2008 standards for the assistance service (call-center). The decision about focusing on this part of the group of activities that compound the whole services and products is mainly addressed to the fact that this process is vital when talking a
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Pavelková, Kateřina. "Zlepšování procesů služeb stravování a ubytování." Master's thesis, Vysoké učení technické v Brně. Fakulta strojního inženýrství, 2009. http://www.nusl.cz/ntk/nusl-228624.

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This thesis is deal with improvement of processes services dining and accomodation for organization Halls of Residence and Dining Services of Brno University of Technology with the focus in the area dining according to ISO 9001 Standard.
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Serhan, Hiam. "Pratiques d’appropriation et dynamique des connaissances de la norme ISO 9001 : outil de conformation et creuset d'innovation." Thesis, Université Paris-Saclay (ComUE), 2017. http://www.theses.fr/2017SACLA031.

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Cette recherche s’inscrit dans l’approche évolutionniste de la firme. A travers ses deux parties, conceptuelle et empirique, nous tentons de combler une lacune dans la littérature consacrée à la mise en œuvre des exigences de la norme ISO 9001, à travers les questions suivantes : la norme est-elle un outil de gestion qui a pour objectifs stratégiques, la conformation des pratiques opérationnelles aux exigences introduites (fonction exploitation des bonnes pratiques/standardisation), et l’exploration de nouvelles connaissances et opportunités (fonction d’innovation)? Quelles sont les pratiques
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Duarte, Alexandra Silva. "Transição da norma ISO 9001:2008 para a norma ISO 9001:2015." Master's thesis, Instituto Superior de Economia e Gestão, 2018. http://hdl.handle.net/10400.5/16639.

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Mestrado em Gestão e Estratégia Industrial<br>As organizações implementam cada vez mais os padrões de gestão desenvolvidos pela International Organization for Standardization (ISO) para se manterem competitivas. Ao longo dos anos, a investigação na área da certificação da qualidade pela norma ISO 9001 tem vindo a aumentar. No entanto, ainda existem poucos estudos que abordam as transições da norma, particularmente da norma ISO 9001:2008 para a norma ISO 9001:2015. Com base em 356 respostas recolhidas através de um questionário enviado via e-mail para as empresas portuguesas certificadas pela
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Ryšková, Simona. "Jakost v rámci obchodního útvaru firmy." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2013. http://www.nusl.cz/ntk/nusl-223814.

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The thesis is focused on improving quality control in the sales department of the company. First describes established processes and quality systems based on ISO 9001. The next part deals with proposals for improving the operation of established processes change some of them and the introduction of completely new processes.
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Adamson, Julie M. "Analysis of ISO 9000 quality standards management certification instruction in California undergraduate engineering programs." Thesis, California State University, Dominguez Hills, 2013. http://pqdtopen.proquest.com/#viewpdf?dispub=1524283.

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<p>The purpose of this thesis was to study how and to what extent ISO 9000 quality standards management certification is taught on the undergraduate level in courses in California ABET-accredited 4-year engineering programs. The level of knowledge of the standard among graduates is of concern because well-educated engineers are important to the future of businesses in the global economy, and the ISO 9000 series is an enduring standard of global significance. An email survey was conducted of over 2000 undergraduate engineering professors who are currently teaching in public and private Californ
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Dase, Bonginkosi. "Impact of ISO 9000 certification on quality management practices among SMEs in the Western Cape, South Africa." Thesis, Cape Peninsula University of Technology, 2016. http://hdl.handle.net/20.500.11838/2383.

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Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2016.<br>The study has been carried out on impact of implementing ISO standards on SMEs to seek general evaluation of its benefits. The purpose of this paper is to outline the benefits of ISO implementation on South African small- and medium-sized enterprises (SMEs). The SME sector is the backbone of developed economies, which is regarded as the engine of growth for economies all over the world. For developing countries, SMEs often offer the only realistic prospects for increases in employment since they employ the largest perc
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Braun, Paul A. "How organizations will meet the ISO 9001:2000 training requirement." Online version, 2003. http://www.uwstout.edu/lib/thesis/2003/2003braunp.pdf.

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Chu, Kai-kun. "The impact of ISO quality system (ISO 9001:2000) on property services companies in Hong Kong /." View the Table of Contents & Abstract, 2008. http://sunzi.lib.hku.hk/hkuto/record/B40988296.

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Lérat-Pytlak, Jérôme. "Le passage d'une certification ISO 9001 à un management par la qualité totale." Phd thesis, Université des Sciences Sociales - Toulouse I, 2002. http://tel.archives-ouvertes.fr/tel-00011414.

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Le nombre toujours croissant d'entreprises certifiées ISO 9001, le souhait de plusieurs d'entre elles de s'engager dans un management par la qualité totale (TQM), et la nouvelle édition 2000 des normes ISO 9000, qui intègre explicitement plusieurs des principes du TQM, soulèvent un questionnement très actuel : une certification ISO 9001 prédispose-t-elle l'organisation à une mise en oeuvre du TQM, et sous quelles conditions ? Pour les entreprises certifiées, cette mise en oeuvre soulève en fait une double problématique : celle des dilemmes managériaux auxquels sont confrontées les firmes lors
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Bassett, Kimberley S. "Bassett mechanical a case study of implementation of ISO-9001:2000 /." Online version, 2002. http://www.uwstout.edu/lib/thesis/2002/2002bassettk.pdf.

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Teplanová, Lucie. "Příprava společnosti 3E Praha Engineering, a.s. na certifikaci podle ČSN EN ISO 9001:2009." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-16575.

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Diploma thesis in theoretical part deals with the quality, quality management systems and also deals with a set of standards ISO 9000, particularly the standard ISO 9001:2009. The practical part is dedicated to analysis of management system in society 3E Praha Engineering, a.s. and changes which are necessary to ensure that the company was prepared for certification of management system according to ISO 9001:2009. At the same time there are given recommendations for further improvement of the quality management system.
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Lérat-Pytlak, Jérôme. "Le passage d' une certification ISO 9001 à un management par la qualité totale." Toulouse 1, 2002. https://tel.archives-ouvertes.fr/tel-00011414.

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Le nombre toujours croissant d' entreprises certifiées ISO 9001, le souhait de plusieurs d' entre elles de s' engager dans un management par la qualité totale (TQM), et la nouvelle édition 2000 des normes ISO 9000 soulèvent un questionnement très actuel : sous quelles conditions une certification ISO 9001 prédispose-t-elle l'organisation à une mise en oeuvre du TQM ? Au moyen d'un cadre conceptuel issu des théories des organisations et du paradigme de la stratégie centrée sur les ressources, et sur la base d' une étude de cas, cette thèse conduit à proposer un modèle pour une transition réussi
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Ptáčková, Magda. "Zhodnocení zavedené normy ISO 9001 v oblasti direct marketingu ve společnosti Wunderman s.r.o." Master's thesis, Vysoká škola ekonomická v Praze, 2007. http://www.nusl.cz/ntk/nusl-7939.

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This work describes separate requirements of the Standard ISO 9001:2001 and implementation of these requirements in Wunderman Company. The evaluation of questionnaire, which was fulfilled by employees, is one part of this work.
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Chu, Kai-kun, and 朱奇根. "The impact of ISO quality system (ISO 9001:2000) on property services companies in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2008. http://hub.hku.hk/bib/B45009247.

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Namara, Sarah Joy. "Do Companies Value Maintaining ISO 9000 Certification? 2009 Case Study of 41 US Companies First Certified in 2000." TopSCHOLAR®, 2009. http://digitalcommons.wku.edu/theses/143.

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The costs of obtaining and maintaining ISO certification are high. Moreover, studies have shown mixed results on the benefits of the certification. Consequently, the objective of this research was to verify whether or not companies do value maintaining the ISO 9000 certification. The empirical study was conducted on 41 U.S. companies that were first certified in 2000. The companies formed an existing database as they were used by Dr. Arbuckle in 2004 in his doctoral dissertation. Of the 41 companies, 12 were found to be out of business, leaving a final sample size of 29. Data were gathered fr
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Andersson, Molly, and Lovisa Andersén. "SVÅRIGHETER VID CERTIFIERING AV KVALITETSLEDNINGSSYSTEMET ISO 9001:2015 FÖR SMÅ FÖRETAG." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Industriell organisation och produktion, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-31556.

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Studien syftar till att upptäcka svårigheter vid implementering av kvalitetsledningssystemet ISO 9001:2015 på små företag. För att uppnå studiens syfte samlades teorier om kvalitetsledningssystemet ISO 9001 och dess implementerings- och certifieringsprocess in. En fallstudie genomfördes på två analysenheter för att sedan jämföras mot det teoretiska ramverket och erhålla ett resultat. De mest bidragande faktorerna till icke-certifiering av ISO 9001 hos små företag visade sig vara tidsbrist, resursbrist samt kompetensbrist.
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Lourenço, Cláudia Sofia Rodrigues de Azevedo. "O impacto da ISO 9001 no desempenho das empresas portuguesas do sector hoteleiro." Master's thesis, Instituto Superior de Economia e Gestão, 2012. http://hdl.handle.net/10400.5/4494.

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Mestrado em Gestão e Estratégia Industrial<br>A difícil conjuntura económica actual tem vindo a promover um maior foco na Qualidade no sector hoteleiro. Para além disso, assiste-se a uma crescente procura da certificação da ISO 9001. No entanto, os efeitos da implementação desta norma não são consensuais. Assim, o presente estudo pretende: analisar o impacto da implementação da ISO 9001 no desempenho global das Organizações neste sector; verificar se os benefícios diferem de acordo com a classificação dos estabelecimentos hoteleiros e se tendem a surgir a longo prazo; verificar se a versão mai
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Abouzaid, Badr. "Les incidences de la certification ISO 9001 sur la qualité de l’enseignement supérieur : l'expérience du Maroc." Thesis, Toulon, 2013. http://www.theses.fr/2013TOUL2005/document.

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La qualité dans l'enseignement supérieur revêt un intérêt indubitable à l’échelle internationale. Face au constat du manque de consensus sur la définition de ce concept et à la diversité des référentiels utilisés, nous proposons une étude qui vise à comprendre les incidences de la certification ISO 9001 sur la qualité dans l'enseignement supérieur. À cette fin, nous avons élaboré un cadre conceptuel fondé sur la littérature consacrée à ce sujet. Ce cadre est une modélisation des dimensions de la qualité dans l'enseignement supérieur et constitue, suivant la méthode qualitative par études de ca
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Dvorská, Terézia. "Analýza plnenia požiadaviek normy ISO 9001 v logistickej spoločnosti." Master's thesis, Vysoká škola ekonomická v Praze, 2014. http://www.nusl.cz/ntk/nusl-193237.

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In recent decades the increasing pressure on companies operating in different areas of the business to enhaced their competitive advantage, focus on continual improvement and maintain customer loyalty. One of the tools that achieve the desired state, is implementation of quality management system according to ISO 9001. The quality management system implementation in the company gives its customers a clear signal of the intention to continuously improve the company in relation to the requirements of continuous improvement and transparent negotiated. Due to these reasons, the thesis deals with t
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Li, Chung-yin Priscilla. "Environmental management standards and certification for property management : do they add value? /." View the Table of Contents & Abstract, 2006. http://sunzi.lib.hku.hk/hkuto/record/B35808937.

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Karr, Fred H. "Quality Management in Museum Information Systems: A Case Study of ISO 9001-2000 as an Evaluative Technique." Thesis, University of North Texas, 2005. https://digital.library.unt.edu/ark:/67531/metadc5571/.

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Museums are service-oriented information systems that provide access to information bearing materials contained in the museum's collections. Within museum environments, the primary vehicle for quality assurance and public accountability is the accreditation process of the American Association of Museums (AAM). Norbert Wiener founded the field of cybernetics, employing concepts of information feedback as a mechanism for system modification and control. W. Edwards Deming applied Wiener's principles to management theory, initiating the wave of change in manufacturing industries from production-dr
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Lopez, Roxane. "D' un système de management de la qualité basé sur l'amélioration à un système de management de la qualité basé sur les connaissances." Grenoble INPG, 2006. http://www.theses.fr/2006INPG0006.

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De nos jours les entreprises sont confrontées à une augmentation de la complexité et doiVent faire face à des changements constants dans leur environnement. Dans de telles circonstances, c'est un défi pour elles d'améliorer continuellement leurs performances. Le management de la qualité et le management des connaissances visent conjointement cet objectif. L'hypothèse de cette thèse est que l'efficacité du système de management de la qualité industrielle peut être améliorée par la création de nouvelles connaissances. Pour la vérifier, ce travail s'appuie sur une étude de cas déployée à l'usine
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Akinwale, Olusegun. "DuoTracker tool support for software defect data collection and analysis /." abstract and full text PDF (free order & download UNR users only), 2007. http://0-gateway.proquest.com.innopac.library.unr.edu/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqdiss&rft_dat=xri:pqdiss:1447633.

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Bacalhau, Tatiana Macedo. "Implementação do sistema de gestão da qualidade NP EN ISO 9001:2008 numa empresa de formação." Master's thesis, Instituto Superior de Economia e Gestão, 2015. http://hdl.handle.net/10400.5/11150.

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Mestrado em Gestão e Estratégia Industrial<br>O mundo atual onde vivemos está a passar por uma profunda transformação, onde o desenvolvimento está bastante acelerado e não dá espaço de manobra para as entidades que ficam para trás e demonstram relutância em mudar. O objetivo deste trabalho é analisar os benefícios da implementação de um sistema de gestão da qualidade num centro de formação, compreendendo se a norma ISO 9001:2001 é ou não benéfica para a empresa de estudo, a Master D. Foi realizado um estudo, com recurso a uma entrevista ao Diretor Geral, a questionários de resposta fechada
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Felin, Renata Saurin. "NORMA ISO 9001/2000 COMO MODELO DE GESTÃO: UM ROTEIRO DE IMPLANTAÇÃO PARA AS ORGANIZAÇÕES E SUA IMPLEMENTAÇÃO UM ESTUDO DE CASO." Universidade Federal de Santa Maria, 2007. http://repositorio.ufsm.br/handle/1/8047.

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In a global market with increasing demands of customers, the establishment and maintenance of quality management systems and their subsequent certification is in a critical factor of success for organizations wishing to improve their performance, optimizing their processes and resources and, therefore, by increasing their productivity and competitiveness. It should be emphasized that the deployment itself is a process of learning and therefore should not have very strict rules, but be adapted to the culture of the company. In this context, the present study proposes to develop a road map for i
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Hoss, Marcelo. "Análise das organizações certificadas e não certificadas ISO 9001:2000 na cadeia coureiro-calçadista brasileira : motivações, gestão e resultados." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2007. http://hdl.handle.net/10183/11171.

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A globalização tem apresentado ameaças e oportunidades aos negócios das agroindústrias de países em desenvolvimento. Apesar das organizações da América Latina e da Ásia competirem no mercado mundial com baixos custos de produção, estas deveriam desenvolver outras vantagens competitivas como a flexibilidade, o tempo de atravessamento e a qualidade. Empresas não tradicionais, como as da cadeia coureiro-calçadista, estão sendo demandadas por seus clientes a implantarem a certificação ISO 9001:2000 para assegurar a qualidade. Contudo, reporta-se que a obtenção desta certificação por motivação exte
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García, Paucar Luis Hernán, Claude Y. Laporte, Yaylli Arteaga, and Marco Bruggmann. "Implementation and Certification of ISO/IEC 29110 in an IT Startup in Peru." American Society for Quality (ASQ), 2015. http://hdl.handle.net/10757/346851.

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This article presents the implementation of ISO/IEC 29110 in a four-person IT startup company in Peru. After completing the implementation of the ISO/IEC 29110 project management and software implementation processes using an agile approach, the next step was to execute these processes in a project with an actual customer: software that facilitates communication between clients and legal consultants at the second-largest insurance companies in Peru. Managing the project and developing the software took about 900 hours. Using ISO/ IEC 29110 software engineering practices enabled t
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Antunes, Luís David Nobre. "O controlo de gestão aplicado na certificação pela norma NP EN ISO." Master's thesis, Universidade de Évora, 2012. http://hdl.handle.net/10174/14843.

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O presente trabalho analisa e investiga a interligação entre o Controlo de Gestão da Organização e a certificação da mesma pela norma internacional NP EN ISO 9001:2008. A análise da norma, assim como dos seus requisitos, permitiram melhor compreender e satisfazer o cumprimento dos mesmos. Ao serem estabelecidos procedimentos simples e fáceis de aplicar, demonstramos como é feita a interligação entre o Controlo de Gestão e o Sistema de Gestão da Qualidade, como contributo direto para a certificação da organização tendo presente o princípio de valor acrescentado. O resultado encontrado evidencia
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Li, Chung-yin Priscilla, and 李頌妍. "Environmental management standards and certification for property management: do they add value?" Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2006. http://hub.hku.hk/bib/B45008553.

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Kvarda, Tomáš. "Analýza systému managementu vybrané společnosti a návrhy na zlepšení." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2021. http://www.nusl.cz/ntk/nusl-442994.

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This diploma thesis focuses on the analysis and improvement of quality management in chosen company. The theoretical part of the thesis describes several methodological analyzes evaluating the company's management. As main analysis was chosen the standard ČSN EN ISO 9001 and to whose requirements the company is assessed. In thesis’s conclusion are for selected identified insufficiencies created solutions for their fulfillmentt.
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Lisboa, Sílvia Lisete Teixeira. "Satisfação dos colaboradores e a gestão da qualidade: impacto da certificação ISO 9001 na satisfação global dos colaboradores da Câmara Municipal da Maia." Master's thesis, [s.n.], 2012. http://hdl.handle.net/10284/3334.

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Dissertação apresentada à Universidade Fernando Pessoa como parte dos requisitos para obtenção do grau de mestre em Gestão da Qualidade<br>A presente investigação versa sobre a satisfação global dos colaboradores e a sua relação com a gestão da qualidade. Mais especificamente, sobre a potencial relação entre a satisfação de colaboradores da Câmara Municipal da Maia e a certificação ISO 9001. Optou-se por efetuar este estudo na Câmara Municipal da Maia pelo facto de ser uma organização com serviços certificados e não certificados, o que possibilita a comparação da satisfação dos colaboradores
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Bastos, Carmen Rita de Almeida. "A qualidade dos cuidados de enfermagem e a Norma ISO 9001 : Aplicação empírica no Hospital CUF Infante Santo." Master's thesis, Universidade de Évora, 2009. http://hdl.handle.net/10174/18621.

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A preocupação com a qualidade e normalização dos serviços de saúde é cada vez maior, verificando-se que, para responder às progressivas exigências dos utentes, aparecem entidades que criam normas universais, as quais pretendem a garantia da qualidade nos serviços de saúde. Contudo, a implementação de um sistema de gestão da qualidade, através da norma ISO 9001, nestas organizações, é um desafio pela dificuldade de avaliação da qualidade dos serviços prestados- cuidados de saúde. Estando presente num hospital profissional como médicos, enfermeiros e gestores, com características culturais que i
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Yau, Kam-fai. "A study of the service quality in property management companies." Click to view the E-thesis via HKUTO, 2003. http://sunzi.lib.hku.hk/hkuto/record/B4389558X.

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Padilla, Raul, and Talat Pekmezci. "A Framework for Designing a Lean Production System for SMEs, which eases the certification of ISO 9001 & 14001 : A Case Study: CombiQ AB." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Industriell organisation och produktion, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15493.

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In order to survive in highly competitive local and global markets, it is vital to satisfy the changing demand of the customers. Thus, the importance of competitive factors arises. The companies should provide sufficient amount of products or services on time with the most advantageous prices and best possible quality. Additionally, flexibility is crucial to deal with the change in demand. Therefore, a flexible production system for manufacturers is vastly required. The aim of this Master Thesis is to provide a framework for Small and Medium-sized Enterprises (SMEs) that seek ISO 9001 and 1400
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Morberg, Christin, and Sara Öhlin. "Byggstenar för Husmuttern inför en ISO 9001-certifiering : Ett underlag för hur små och medelstora företag ska kunna påbörja en implementering av kvalitetsledningssystemet." Thesis, Mälardalens högskola, Akademin för innovation, design och teknik, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-38085.

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Denna studie är en slutlig undersökning av ett examensarbete som skrevs under hösten 2017 på Mälardalens högskola av två ingenjörsstudenter. Studien berör hur ett fallföretag i framtiden ska kunna genomföra en ISO-certifiering, vilket kommer att ge byggstenar till företaget för hur en implementering skulle kunna genomföras. Med hjälp av ISO-standardens sju grundprinciper – kundfokus, ledarskap, medarbetarnas engagemang, processinriktning, förbättring, faktabaserade beslut och relationshantering – ger det företaget en stabil grund att stå på, samt förutsättningar för att kunna införa ett kvalit
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Čermáková, Alena. "Analýza a zhodnocení plnění požadavků normy ISO 9001 a návrh příručky kvality ve společnosti Prosport Praha s.r.o." Master's thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-197871.

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This Master's thesis analyses the company Prosport Praha s.r.o. from the perspective of Standard ISO 9001. Purpose of this study is to compare the current situation in the company with the individual requirements of Standard ISO 9001. The required changes to improve the present situation are proposed in all areas where the company does not meet ISO 9001 requirements to enable the company to achieve compliance with the standard. After the analysis the degree of present fulfilment of Standard ISO 9001 requirements is evaluated and the Quality manual of the company Prosport Praha s.r.o. is create
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Adamčíková, Lenka. "Zavedení systému managementu kvality ve společnosti LEDA Slovakia, spol. s r.o." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-76785.

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The aim of my graduation these is implementation of quality management system according to standard ISO 9001:2009 in company LEDA Slovakia spol. s r.o. At the beginning I attend to importance of quality and its control. Next parts acquaint reader with particular chapters of standard, with their interpretations and fullfilment of all requirements. Fundamental part is practical implementation in real company. Established documentation includes Quality manual, documented procedures required by the standard and other documents determined by the organization to be neccessary.
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Beholz, Sven. "Qualitätsmanagementsysteme in stationären Einrichtungen des Gesundheitswesens." Doctoral thesis, Humboldt-Universität zu Berlin, Medizinische Fakultät - Universitätsklinikum Charité, 2004. http://dx.doi.org/10.18452/13905.

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Qualitätsmanagementsysteme haben ihren Stellenwert in allen Bereichen der Industrie, der Dienstleistung und der Verwaltung bewiesen. Mittlerweile stellt der Nachweis über Qualitätsmanagementsysteme neben der Verpflichtung zur externen Qualitätssicherung für alle stationären Einrichtungen des Gesundheitswesens eine gesetzliche Verpflichtung dar. Trotzdem ist das Bewusstsein über Notwendigkeit und Nutzen von Qualitätsmanagementsystem im medizinischen Bereich noch eher gering ausgeprägt. Mit der DIN EN ISO 9001:2000 steht nach ihrer Revision ein universeller Leitfaden für ein modernes prozess- u
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Silva, Junior Mauro Tomaz da. "Benef?cios e dificuldades na ado??o de um sistema de gest?o da qualidade no Rio Grande do Norte." Universidade Federal do Rio Grande do Norte, 2013. http://repositorio.ufrn.br:8080/jspui/handle/123456789/15085.

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Made available in DSpace on 2014-12-17T14:53:19Z (GMT). No. of bitstreams: 1 MauroTSJ_DISSERT.pdf: 4932527 bytes, checksum: bc76fd8df9a7fd69d59515ca07c4c4f3 (MD5) Previous issue date: 2013-12-02<br>Taking competitive advantage or satisfy the client are the reasons why companies have been implementing a Quality Management System (QMS). It brings benefits such as the improvement in the processes, products and services; an enhancement in the image of the company (marketing) and satisfaction of the clients. As a whole, this paper aims to evaluate the results obtained from the implementation of t
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Albanez, Altamar Urbanetz de Araújo. "Associação entre CMMI-DEV 1.2 e ISO/TS 16949." Universidade Tecnológica Federal do Paraná, 2012. http://repositorio.utfpr.edu.br/jspui/handle/1/558.

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O setor automotivo é um dos mais arrojados em termos de qualidade, demandando a certificação ISO/TS 16949. Apesar dessas empresas dominarem essa certificação, algumas a perdem em auditorias posteriores ou obtêm poucas melhorias além das existentes. Há indícios de que elas não possuam maturidade suficiente para obter ou manter essa certificação, nem diretrizes para melhorar continuamente. Em trabalhos anteriores, constatou-se que empresas certificadas possuíam, no mínimo, nível 2 de maturidade, sendo 1 (mínimo) e 5 (máximo), o que significa uma empresa com processo definido e gerenciável. Entre
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Rodrigues, Ângela Beatriz Cavalli. "As dramáticas de usos de si na atividade de tratamento da água em um contexto de intensificação de normas do setor público." Universidade do Vale do Rio dos Sinos, 2013. http://www.repositorio.jesuita.org.br/handle/UNISINOS/3394.

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Submitted by Maicon Juliano Schmidt (maicons) on 2015-04-28T19:25:22Z No. of bitstreams: 1 Ângela Beatriz Cavalli Rodrigues.pdf: 16031509 bytes, checksum: 3fb3084288d1655fea8b0bcae25fe60a (MD5)<br>Made available in DSpace on 2015-04-28T19:25:22Z (GMT). No. of bitstreams: 1 Ângela Beatriz Cavalli Rodrigues.pdf: 16031509 bytes, checksum: 3fb3084288d1655fea8b0bcae25fe60a (MD5) Previous issue date: 2013-02-27<br>CAPES - Coordenação de Aperfeiçoamento de Pessoal de Nível Superior<br>A presente tese é o resultado de uma pesquisa na área da Educação, especificamente no campo de conhecimento Tra
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Rodriguez, Enderson Aquilino Martinho. "Implementação do referencial IFS alimentar numa indústria de produtos pré-confeccionados e ultracongelados integração com a NP EN ISO 9001:2008." Master's thesis, Faculdade de Ciências e Tecnologia, 2012. http://hdl.handle.net/10362/8204.

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Dissertação para a obtenção do Grau de Mestre em Tecnologia e Segurança Alimentar – Qualidade Alimentar<br>Ao longo dos anos, constatou-se que o elevado consumismo e a globalização dos mercados têm influenciado de forma significativa as exigências dos consumidores no que diz respeito à Qualidade e Segurança dos Alimentos. A crescente exigência dos clientes e a preocupação das empresas em garantir a Segurança dos Produtos por si fornecidos e comercializados, conduziu à necessidade das indústrias alimentares se certificarem de acordo com referenciais específicos. Neste sentido surge o objectivo
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González, Daniel, and Casper Wessén. "Kvalitetscertifiering i mindre företag - Interna, externa eller finansiella motiv?" Thesis, Högskolan i Gävle, Företagsekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-30749.

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Sammanfattning Titel: Kvalitetscertifiering i mindre företag – Interna, externa eller finansiella motiv? Nivå: Examensarbete på Grundnivå (kandidatexamen) i ämnet företagsekonomi Författare: Casper Wessén och Daniel González Handledare: Tomas Källquist och Pär Vilhelmson Datum: 2019 - juni Syfte:Syftet med denna studie är att öka förståelsen för de bakomliggande motiven till att ledningen i mindre företag väljer att kvalitetscertifiera verksamheten mot ISO 9001. Metod: Studien utgår från en socialkonstruktivistisk verklighetssyn och en hermeneutisk tolkande kunskapssyn. Källkritisk litteraturs
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Ferreira, Carlos Jorge da Silva. "O impacto dos sistemas de gestão da qualidade na competitividade das empresas." Master's thesis, Universidade Portucalense, 2015. http://hdl.handle.net/11328/1234.

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Dissertação de Mestrado em Gestão.<br>O trabalho foi realizado com o propósito de compreender os efeitos da norma ISO 9001 nas empresas, bem como os seus os impactos da sua evolução. Este trabalho foi realizado com o intuito de mostrar que as organizações deviam apostar na certificação como forma de evolução e inovação, visto que esta lhes traz vantagens em relação a concorrentes não certificados. O método utilizado para o desenvolvimento deste trabalho foi, numa primeira fase, analisar a evolução da qualidade, tanto em Portugal como a nível mundial. De seguida, foi feita uma abordagem à mediç
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Hajkrová, Romana. "Postup zavedení výrobního procesu v respektování normy ISO." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2009. http://www.nusl.cz/ntk/nusl-222048.

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My diploma theses describe the implementation of the production processes into the current infrastructure respecting the ISO 9001:2001 standards in the company ABC s.r.o. I analyse the existing structure and record the theoretical bases in my theses. I propose the procedure of implementation production process based on the principals.
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Bastiani, Jeison Arenhart de. "Mapeamento da gestão do conhecimento por meio das ferramentas da gestão da qualidade em micro e pequenas empresas." Universidade Tecnológica Federal do Paraná, 2013. http://repositorio.utfpr.edu.br/jspui/handle/1/931.

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Atualmente o Brasil é o país com o maior número de empresas certificadas ISO 9001 na América latina. A Gestão da qualidade e métodos de melhoria contínua como PDCA estão presentes nas empresas e são amplamente aceitos nos sistemas de gestão. As micro, pequenas e médias empresas são de fundamental importância no cenário nacional, uma vez que representam 99% do total de empresas brasileiras. Com o advento da gestão do conhecimento como estratégia de promoção da competitividade assim como os sistema de gestão da qualidade, este trabalho apresentou como ocorre gestão do conhecimento nas atividades
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Pulla, Aleksandër, and Antonela Bregu. "Evaluating the Compliance Re-Certification Efficiency Enabled by the AMASS Platform for Medical Devices." Thesis, Mälardalens högskola, Akademin för innovation, design och teknik, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-48580.

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The certification of systems in the medical domain aims to ensure that a system is acceptably safein order to bear the CE mark. Such process is exhaustive, expensive, time-consuming and safety-critical.Medical devices shall be re-certified under Medical Device Regulations. The first de-facto platform for re-certification is delivered by AMASS project. This thesis is expected to fill the specific gap: evaluate the compliance re-certification efficiency of the platform in the medical domain during the re-certification effort required as a consequence of a change in the normative space. Due to th
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