Journal articles: 'Characteristics of services'

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Järvinen, Raija, and Uolevi Lehtinen. "Service Characteristics in Transition." International Journal of E-Services and Mobile Applications 7, no. 4 (October 2015): 1–16. http://dx.doi.org/10.4018/ijesma.2015100101.

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The main objective of this article is to study the influence of transition in service characteristics. The transition occurs from traditional health services to e-health services. The theoretical roots of the article rely on service characteristics and new service development (NSD). Four empirical case examples serve as an exploratory examination of service characteristics in transition. In this examination, interpretative analysis and comparative methodology were used. The case examples show that the level of manifestation of service characteristics varies from service to service regardless of them being e-services or traditional services. In both traditional services and e-services process nature and non-ownership seem to be the most representative characteristics, but all the studied characteristics are important. Interaction and perishability seem to materialise much less in the connection of e-services than in the context of traditional services.

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Malska, Marta. "Geographical, social, economic characteristics of services." Visnyk of the Lviv University. Series Geography, no. 42 (October 15, 2013): 243–49. http://dx.doi.org/10.30970/vgg.2013.42.1864.

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The contemporary social, economic and geographic characteristics of services are analyzed. The role of tourism services in the national system of services is highlighted. The different definitions of the term “service” by Ukrainian and foreign scientists are explained. The main features of services and factors influencing them are described. The special attention is paid to the peculiarities of the objective evaluation of the service provision. The main elements of this evaluation are submitted. Key words: social geography, economic geography, service.

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Taherdoost, Hamed, Shamsul Sahibuddin, and Neda Jalaliyoon. "Features’ Evaluation of Goods, Services and E-services; Electronic Service Characteristics Exploration." Procedia Technology 12 (2014): 204–11. http://dx.doi.org/10.1016/j.protcy.2013.12.476.

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РОЗУМНАЯ, Наталья, and Natalia ROZUMNAYA. "ASSESSING THE SERVICES COMPETITIVENESS PROVIDED BY SERVICE ORGANIZATIONS." Services in Russia and abroad 11, no. 4 (July 4, 2017): 114–23. http://dx.doi.org/10.22412/1995-042x-11-4-9.

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The article is dedicated to the improving the methodical approach to the assessment of service competitiveness provided by service organizations. The author considers the concept of service competitiveness and quality, analyzes the scientific literature and existing methods for assessing competitiveness grouped into three groups. The article substantiates the use of the scale of pairwise comparisons and rating scales for determining the significance of characteristics, and gives result of their comparative analysis. The formulas for determining the importance of characteristics are given. The author offers to use marketing scales for the assessment of relationships, when surveying respondents. For example, the Likert scale, the semantic differential, the Stepel scale, and the graphic scales should be used for evaluating the qualitative indicators of services. The article gives the sequence of determining the relative level of each characteristic of the service in question in comparison with the selected basic service. A new element is the methodology of scaling norms proposed in the article, which makes it possible to evaluate the parameters of the service more accurately. The author makes the values of the characteristics of service competitiveness comparable in the normalization of scales. The purpose of rating scales is that the ranges of possible variation of each characteristic should be the same, and accordingly the change in each characteristic relative to the base services should be perceived equivalent. The article gives and justifies the computational formulas of the competitiveness coefficient by non-economic indicators or the service rating. The author offers estimation of economic parameters of service provided by company, and calculation of the competitiveness coefficient by economic indicators. The integral coefficient of competitiveness is given.

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Svitlychnyi, O. P. "PUBLIC SERVICES: ESSENTIAL CHARACTERISTICS." Juridical scientific and electronic journal, no. 2 (2021): 199–202. http://dx.doi.org/10.32782/2524-0374/2021-2/47.

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van der Burg, Robbert-Jan, Kees Ahaus, Hans Wortmann, and George B. Huitema. "Investigating the on-demand service characteristics: an empirical study." Journal of Service Management 30, no. 6 (December 2, 2019): 739–65. http://dx.doi.org/10.1108/josm-01-2019-0025.

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Purpose Technological developments and new customer expectations of immediacy have driven businesses to adopt on-demand service models. The purpose of this paper is to study the characteristics of a range of on-demand services in order to better understand the meaning of “on-demand” and its implications for service management. This enables the on-demand service logic to be applied to other service contexts, where it may add value for customers. Design/methodology/approach The study starts with a focused literature review and continues with a multiple case study methodology, as the on-demand service concept is in the early stages of theory development. Seven cases were studied, based on a maximum variation sampling strategy. Findings The results show that on-demand services are characterized by three interrelated characteristics: being highly available, responsive and scalable. Analysis further reveals that on-demand services display differences within the conceptual boundaries of these characteristics, i.e. they vary in terms of their availability, responsiveness and scalability. Originality/value Drawing on these findings, the study contributes to the service literature by being the first to specifically conceptualize and define the on-demand services concept and reveal three key characteristics that clarify the distinctive nature of this service type. Accordingly, on-demand services are clearly differentiated from other services. Additionally, the paper discusses the variety within on-demand services and develops an on-demand service continuum that gives detailed insights into the conceptual variations within such services.

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Batley, Richard, and Claire Mcloughlin. "The Politics of Public Services: A Service Characteristics Approach." World Development 74 (October 2015): 275–85. http://dx.doi.org/10.1016/j.worlddev.2015.05.018.

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Iwankiewicz-Rak, Barbara, and Agnieszka Rak. "Leisure Services Fitness ‒ Service Characteristics as Value for Customers." Marketing i Zarządzanie 48 (2017): 347–55. http://dx.doi.org/10.18276/miz.2017.48-32.

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Appel-Meulenbroek, Rianne, Mike van de Kar, Pauline van den Berg, and Theo Arentze. "Employees’ preferences for services and facilities offered in serviced offices." Facilities 37, no. 1/2 (February 4, 2019): 3–20. http://dx.doi.org/10.1108/f-10-2017-0098.

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PurposeServiced offices are popular, offering many services and facilities to attract tenants. As research showed that most business centres occupy similar buildings, services are important to differentiate. All kinds of people use them (from freelancers to employees of large corporates) and their characteristics are likely to influence how they value different services. This study aims to identify which services/facilities are perceived as most important and whether end-user characteristics explain differences between users regarding these preferences. Serviced office owners and operators can use the insights obtained from this study to differentiate their product offer from competitors and aim for specific tenant market segments.Design/methodology/approachData were collected through a questionnaire among 137 end-users in 13 serviced offices in The Netherlands. With principal component analysis, 31 services and facilities could be reduced to six independent factors and four additional services. Multiple regression analysis was used to determine effects of user characteristics (employee demographics, job characteristics and reasons for using serviced offices) on perceived importance of each service/facility (factor).FindingsResults showed that organisational characteristics had little effect on perceived importance of services and facilities. Especially the time spent at the office and the reasons for using it showed effects on importance of different services and facilities. Amenities like a gym and childcare were not deemed important by most of the respondents.Originality/valueSo far, research on office users focused largely on single-tenant offices and large corporates. Serviced offices have only been studied from the supply side until now.

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Wirtz, Jochen, Jonas Holmqvist, and Martin P. Fritze. "Luxury services." Journal of Service Management 31, no. 4 (June 30, 2020): 665–91. http://dx.doi.org/10.1108/josm-11-2019-0342.

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PurposeThe market for luxury is growing rapidly. While there is a significant body of literature on luxury goods, academic research has largely ignored luxury services. The purpose of this article is to open luxury services as a new field of investigation by developing the theoretical and conceptual underpinnings to build the luxury services literature and show how luxury services differ from both luxury goods and from ordinary (i.e. non-luxury) services.Design/methodology/approachThis paper uses a conceptual approach drawing upon and synthesizing the luxury goods and services marketing literature.FindingsThis article makes three contributions. First, it shows that services are largely missing from the luxury literature, just as the field of luxury is mostly missing from the service literature. Second, it contrasts the key characteristics of services and related consumer behaviors with luxury goods. The service characteristics examined are non-ownership, IHIP (i.e. intangibility, heterogeneity, inseparability, and perishability), the three additional Ps of services marketing (i.e. people, processes, and physical facilities) and the three-stage service consumption model. This article derives implications these characteristics have on luxury. For example, non-ownership increases the importance of psychological ownership, reduces the importance of conspicuous consumption and the risk of counterfeiting. Third, this article defines luxury services as extraordinary hedonic experiences that are exclusive whereby exclusivity can be monetary, social and hedonic in nature, and luxuriousness is jointly determined by objective service features and subjective customer perceptions. Together, these characteristics place a service on a continuum ranging from everyday luxury to elite luxury.Practical implicationsThis article provides suggestions on how firms can enhance psychological ownership of luxury services, manage conspicuous consumption, and use more effectively luxury services' additional types of exclusivity (i.e. social and hedonic exclusivity).Originality/valueThis is the first paper to define luxury services and their characteristics, to apply and link frameworks from the service literature to luxury, and to derive consumer insights from these for research and practice.

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Osborne, Anwar, John Weston, Matthew Wheatley, Rachel O’Malley, George Leach, Stephen Pitts, Justin Schrager, Kay Holmes, and Michael Ross. "Characteristics of Hospital Observation Services." Critical Pathways in Cardiology 12, no. 2 (June 2013): 45–48. http://dx.doi.org/10.1097/hpc.0b013e318285c2b9.

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Bellavista, Paolo, Antonio Corradi, Luca Foschini, and Domenico Scotece. "Differentiated Service/Data Migration for Edge Services Leveraging Container Characteristics." IEEE Access 7 (2019): 139746–58. http://dx.doi.org/10.1109/access.2019.2943848.

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Brennan, DS, M. Balasubramanian, and AJ Spencer. "Diagnostic services in Australia: service rates and characteristics of patients." Australian Dental Journal 61, no. 3 (August 2, 2016): 298–303. http://dx.doi.org/10.1111/adj.12373.

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de Chernatony, Leslie, and Susan Segal-Horn. "Building on Services' Characteristics to Develop Successful Services Brands." Journal of Marketing Management 17, no. 7-8 (August 2001): 645–69. http://dx.doi.org/10.1362/026725701323366773.

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Song, Chee-Yang, and Eun-Sook Cho. "A service-oriented cloud modeling method and process." International Journal of Electrical and Computer Engineering (IJECE) 10, no. 1 (February 1, 2020): 962. http://dx.doi.org/10.11591/ijece.v10i1.pp962-977.

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The transition of software development from web to cloud has been accelerated. The development of cloud services requires a modeling method that reflects the characteristics of cloud including personalized service, resource sharing service, grouped and distributed services, and cross-platform operability. This study aimed to suggest a method of developing UML-based cloud services suitable for the characteristics of cloud services. A cloud service metamodel was defined using cloud applications’ characteristic modeling elements, and after that, how these cloud modeling elements are expressed into UML modeling elements was defined with an integrated metamodel between cloud and UML. By applying this hierarchical cloud metamodel, an MDA and MVC-based service-oriented cloud modeling process was established. By doing so, it will be possible to easily design services (applications) and solutions that are suitable for cloud computing environments, and in particular, to create hierarchical reuse models by the level of the abstraction of model-driven development.

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Vidor, Gabriel, Janine Fleith de Medeiros, Flavio Sanson Fogliatto, and Mitchel M. Tseng. "Critical characteristics for the implementation of mass-customized services." European Business Review 27, no. 5 (August 10, 2015): 513–34. http://dx.doi.org/10.1108/ebr-03-2013-0066.

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Purpose – This paper aims to propose a method to determine which mass customization (MC) characteristics should be prioritized in mass-customized service design. Design/methodology/approach – Looking at manufacturing MC systems and conducting a literature review, it is not possible to observe a methodological step to define customized service design as the one we propose in this work. Results show a systematic classification of MC characteristics based on MC enablers and service enablers. These enablers are related by a quality function deployment (QFD) matrix and rewritten using a reverse QFD procedure. Findings – In the end, it was possible to determine which characteristics should be prioritized in mass-customized services. Research limitations/implications – Two case studies were performed: one with an electric power supplier and another one with a university. Practical implications – It shows that despite easy customization, organization is not always interest in service features customization. The explanation in these two cases is customization cost, which compared to the benefit does not seem advantageous for the organization. Originality/value – This paper creates a methodology to design a first phase in customized services in Latin American services and that is the original contribution.

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Silander, Katariina, Paulus Torkki, Paul Lillrank, Antti Peltokorpi, Saara A. Brax, and Minna Kaila. "Modularizing specialized hospital services." International Journal of Operations & Production Management 37, no. 6 (June 5, 2017): 791–818. http://dx.doi.org/10.1108/ijopm-06-2015-0365.

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Purpose Modularity promises to relieve problems of complexity in service systems. However, limited evidence exists of its application in specialized hospital services. The purpose of this paper is to identify enablers, constraints, and outcomes of modularization in specialized hospital services. Design/methodology/approach A qualitative comparative study of a hematology unit with modular service architecture and an oncology unit with integral service architecture in a university hospital is performed to analyze the service architectures, enablers and constraints of modularization, and outcomes. Findings A framework and five propositions combining the characteristics of specialized hospital services, enabling activities, and outcomes of modularization were developed. Modular service architecture was developed through limiting the number of treatment components, reorganizing production of standardized components into a separate service unit, and standardizing communication and scheduling in interfaces. Modularization increased service efficiency but diluted ownership of services, decreased customization, and diminished informal communication. This is explained by the specific characteristics of the services: fragmented service delivery, professional autonomy, hierarchy, information asymmetry, and requirement to treat all. Research limitations/implications Modularization can increase efficiency in specialized hospital services. However, specific characteristics of specialized care may challenge its application and limit its outcomes. Practical implications The study identifies enabling activities and constraints that hospital managers should take into account when developing modular service systems. Originality/value This is the first empirical study exploring the enablers, constraints, and outcomes of modularization in specialized hospital services. The study complements literature on service modularity with reference to specialized hospital services.

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Blinda, Kristina, Oliver Schnittka, Henrik Sattler, and Jan-Frederik Gräve. "Implementing effective customer participation for hedonic and utilitarian services." Journal of Services Marketing 33, no. 3 (June 10, 2019): 316–30. http://dx.doi.org/10.1108/jsm-07-2018-0196.

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Purpose A distinct view of customer participation in services classifies the characteristics of the participation process as experience- versus outcome-oriented, each of which affects customer participation success uniquely for different types of services (utilitarian vs hedonic). This study aims to investigate if service managers should differentiate and focus on distinct characteristics according to the service types. Design/methodology/approach Two consumer experiments serve to assess the potential moderating effect of service type on consumer preferences for experience- versus outcome-oriented forms of customer participation. Findings The two empirical studies affirm the proposed moderating effect of service type on the effect of experience- and outcome-oriented customer participation characteristics. Experience-oriented characteristics work better for hedonic than for utilitarian services, and one study confirms a stronger positive effect of outcome-oriented characteristics for utilitarian services. Research implications Further research should replicate the experimental findings with a field study. Furthermore, continued research could analyze the mediators of the interaction of co-production characteristics with the service type in greater detail. Practical implications Managers can design the characteristics of the customer participation processes according to the nature of the service (hedonic vs utilitarian) and, thus, maximize customers’ willingness to pay. Originality/value This study offers a new perspective on customers’ reactions to customer participation in services: depending on the service type or situation in which a service is being consumed, different customer participation characteristics lead to (financial) success.

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Quaggio, Frederico Medeiros, and Marcia Terra Silva. "PROFESSIONAL SERVICES REDESIGN: A CHALLENGE TO NEW SERVICE DEVELOPMENT MODELS." Brazilian Journal of Operations & Production Management 12, no. 1 (June 30, 2015): 40. http://dx.doi.org/10.14488/bjopm.2015.v12.n1.a4.

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Service industry researchers argue that one of the core competences for a successful service company consists in its ability to change, innovate and incorporate new technologies in its production process. Most of the studies developed in theses area are focused mainly in mass service or service-shop industries. It’s not very well discussed that some of the NSD challenges are related to the difficult to anticipate and incorporate in the NSD process and in the new service’s specifications the influences of its own characteristics: intangibility, heterogeneity, inseparability and perishability. For instance, the users’ role as co-producer of service process can result in additional variability and unpredictability of demands and tasks that may affect significantly the delivery process; front-line personnel may be empowered to change some services’ specification to achieve specific client’s need. These paper aims to discuss how a new professional service can be affected by it own characteristics and it reveals the main obstacles that hinder the redesign of professional services.

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Marquardt, Katrin. "Smart services – characteristics, challenges, opportunities and business models." Proceedings of the International Conference on Business Excellence 11, no. 1 (July 1, 2017): 789–801. http://dx.doi.org/10.1515/picbe-2017-0084.

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Abstract “Industry 4.0”, “Digitalization”, “Internet of Things” and “Smart Services” are the today’s buzzwords when tracking economic news. It is to ask about the meaning of those phrases. The world has changed over the last decade from a mainly physical to software controlled economy and the information technology has become an integral part of our industry and society in its entirety. Nowadays it is no longer the product that matters it is the data that are generated by using the product or service. Those usage data collected and analyzed commence new business models and services. The economic future of a company will much more rely on the ability to collect and use the data to generate Smart Services for their customers and to transform from a simple product supplier to an entertainment provider. However there are not only opportunities there are also challenges on the way to that new services which needs to be known and considered. For instance the development cycles need to be faster, the business models need to be adjusted and the positive financial results will not come into the picture on the first day. Based on those thoughts and while there only a handful of researches about that new services exists, the main purpose of the present study is at first, to gain a common understanding about the meaning and the characteristics of Smart Services and their adjacencies. Secondly, the study summarizes the identified challenges and opportunities in relation to them. Thirdly, the author introduce and explain the main business models usable for those Smart Services and the requirements for starting the transformation towards those services. The aim of this paper is to set a basis for this exciting and relatively unsought topic and to produce an interest in further empirical and practical researches in this area. The methodologies used for this research are a systematic literature review and an evaluation of existing studies with the subjects “Industrie 4.0”, “Digitization”, “Internet of Things” and “Smart Services”. Additional national initiated programs and best-practice of transformations where analyzed and interpreted. The outcome of the study is always focused on service providers.

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Eftekhar, Sara Moazzezi, and Witold Suryn. "A Proposition of Modifications and Extensions of Cloud Computing Standards for Trust Characteristics Measures." Computer and Information Science 12, no. 3 (July 25, 2019): 27. http://dx.doi.org/10.5539/cis.v12n3p27.

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In recent years, we have witnessed a marked rise in the number of cloud service providers with each offering a plethora of cloud services with different objectives. Gaining confidence for cloud technology adoption as well as selecting a suitable cloud service provider, both require a proper evaluation of cloud service trust characteristics. Hence, the evaluation of cloud services before used by the customer is of utmost importance. In this article, we adapt the extracted trust characteristics from both system and software quality standards and cloud computing standards, for evaluating cloud services. Moreover, we derive measures for each trust characteristics to evaluate the trustworthiness of different cloud service providers, and generalize these trust measures for any type of cloud services (e.g. Software as a Service, Platform as a Service, and Infrastructure as a Service). Our work thereby demonstrates a way to apply generalized trust measures for cloud services and therefore contributes to a better understanding of cloud services to evaluate their quality characteristics. As part of our ongoing research, the results of this study will be used to develop a comprehensive cloud trust model.

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Djumabaevich, Nurumov Dilshodbek. "Characteristics Of Providing Legal Services To Business Entities By Legal Consultancy Organisations." American Journal of Political Science Law and Criminology 03, no. 07 (July 14, 2021): 27–34. http://dx.doi.org/10.37547/tajpslc/volume03issue07-05.

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This article highlights certain aspects of the provision of legal services to business entities by legal consulting organizations in the Republic of Uzbekistan. The author notes that in addition to lawyers, legal consulting structures are also involved in the provision of legal services. Also, the views of Uzbek and foreign researchers and scientists on the positive and negative aspects of competition in the legal services market are analyzed. In particular, established that at the moment there is no single procedure for the provision of legal services to business entities, in this regard, the problems existing in practice and in the doctrine have been considered in detail. The author comes to the conclusion that in order to improve the quality of the provision of legal services by lawyers and other structures, in particular, to establish their professional ethics, civil liability and uniform standards for the provision of services, a special law should be adopted.

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Gibbs, Deborah, Richard P. Barth, and Renate Houts. "Family Characteristics and Dynamics among Families Receiving Postadoption Services." Families in Society: The Journal of Contemporary Social Services 86, no. 4 (October 2005): 520–32. http://dx.doi.org/10.1606/1044-3894.3457.

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Postadoption services are an expanding service sector. This study determined the characteristics of families and children using a postadoption services program in New England. On average, children were 11 years of age at case opening and had been adopted for 6 years. Most had a history of maltreatment (57%), were adopted domestically (67%), and lived in adoptive families with married parents (82%). Almost all had received at least 1 other postadoption service (90%) and many (47%) had received 4 or more. Families' greatest concerns were child development and family relationships, with fewer concerns about culture, race, or birth parents. Although managing their children's behavior was a concern, families reported feeling effective and expressed considerable closeness to their child.

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Gaans, Deborah Van, Neil Coffee, Mark Daniel, and David Roder. "Breast Screen Service Characteristics as a Measure of Accessibility." Research in Health Science 3, no. 4 (November 29, 2018): 103. http://dx.doi.org/10.22158/rhs.v3n4p103.

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<p><em>Breast Screen Australia is a national breast cancer screening program which aims to reduce illness and death from breast cancer through early detection using mammography. Through this program women aged 40 and over in Australia are eligible for a free mammogram every two years. Around 55% of the target population participate in the program. Understanding the accessibility of breast screen services has the potential to improve the uptake of screening services. Spatial analysis of individual breast screen services: opening hours, disability and accessibility infrastructure, parking and transport data can be used to describe the accessibility of breast screen services. Through highlighting regional accessibility to breast screen services it is possible to identify regions where accessibility to services could be increased to improved equity in health service provision.</em></p>

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Yang, Xin Gang. "Study on Spatial Planning Pattern of Urban Producer Services." Applied Mechanics and Materials 253-255 (December 2012): 106–9. http://dx.doi.org/10.4028/www.scientific.net/amm.253-255.106.

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As producer services have the characteristics of cluster development in the urban space, rational guidance on spatial patterns of producer services by means of urban planning is able to promote the industrial structure readjustment and spatial structure optimization, and enhance the development of urban modern service industry. Based on characteristics, composition, added value and industrial chain links of producer services, this article has presented that spatial distribution of urban producer services has two patterns: cluster area and supporting center, which respectively belong to two study areas: urban master planning and detailed planning. On the basis of different cluster scales and correlations, this article also has proposed three spatial patterns: industrial parks, characteristic blocks and industrial neighborhood center.

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Carpenter, Linda L., Jordan M. Schecter, Jody A. Underwood, Audrey R. Tyrka, and Lawrence H. Price. "Service Expectations and Clinical Characteristics of Patients Receiving Psychiatric Emergency Services." Psychiatric Services 56, no. 6 (June 2005): 743–45. http://dx.doi.org/10.1176/appi.ps.56.6.743.

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Eun, Jonghwan. "Innovative Behavior in Public Sector Services Public Service Motivation and Private Sector Experience." Korean Journal of Policy Studies 35, no. 3 (December 31, 2020): 67–86. http://dx.doi.org/10.52372/kjps35303.

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The demand for innovation in public organizations is increasing. In this study, I explore factors that contribute to the innovative behavior of civil servants at the individual level. The theoretical distinction between public and private organizations has long been a subject of debate, and certain characteristics of innovation in public organizations mimic innovation in the private sector, even though the purpose of innovation in public organizations is to secure public goods. In order to examine the innovative behavior of public employees who face such contradictory circumstances, I parameterized the characteristics of each sector, using whether or not the employee had worked in the private sector prior to entering the public service as the characteristic for the private sector and the effect of public service motivation on innovative behavior as the characteristic for the public sector and found that at the individual level, the two are not mutually exclusive.

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Byun, Wanhee, Jung-Beom Lee, Hoyoung Kee, and Myungsik Do. "Characteristics of closed car-sharing services for urban public housing residents." Journal of Science and Technology Policy Management 8, no. 1 (March 13, 2017): 16–31. http://dx.doi.org/10.1108/jstpm-09-2015-0031.

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Purpose The purpose of this paper is to analyze the characteristics of closed car-sharing services and present the relevant factors to provide reasonable service locations. Car-sharing service locations have been arranged to allow customers to easily access locations. However, the particular car-sharing service in this study, enforced through an agreement between residents of the House of Commons, is operated as a closed service, limited to public housing residents. This closed car-sharing service in the House of Commons differs from typical services in that, after use, the users return the vehicle to the same parking location. In addition, determination of the general car-sharing locations is based on the profits of the service operator. The service can be stopped as there are a number of other alternatives for mobility. However, if the closed car-sharing service in the House of Commons is canceled, there is no other alternative for existing users. Therefore, the site selection for the initial introduction of the House of Commons in a closed car-sharing service is a very important issue. Design/methodology/approach This study uses nine months of data from 39 complexes for location analysis for public housing residents in urban areas. The LH Happy Carsharing is a closed private service, used by people residing within approximately 50 rental LH-apartment complexes. As closed car sharing is unfavorable in comparison to other car-sharing services, it is important to demonstrate that the service can succeed in securing a sufficient amount of users. To analyze the viability and usage of the service, the authors have considered ten potential variables. Findings On the basis of the regression analysis result, the adopted significant variables are the number of households, the percentage of residents in the 40’s age group and the number of households with registered vehicles. Originality/value In general, for car-sharing research, specific user groups are not generally identified. However, LH Happy Carsharing is specifically targeted to residents in rental apartments. The LH Happy Carsharing is a private service, used by people residing within approximately 50 rental LH Apartment complexes. Since closed carsharing is unfavorable in comparison to other carsharing services, it is important to demonstrate that the service can succeed in securing a sufficient amount of users. Therefore, this study aims to analyze the characteristics of private carsharing and present the relevant factors to provide reasonable service locations.

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Durán Encalada, Jorge Alberto, and François Bernard Duhamel. "Logistics service characteristics and supply chain priorities for freight management." Academia Revista Latinoamericana de Administración 27, no. 2 (July 29, 2014): 236–66. http://dx.doi.org/10.1108/arla-09-2013-0133.

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Purpose The purpose of this paper is to examine how the type of logistics services required by firms is related to the freight characteristics, and to the cost and other dimensions of the services in Mexico. Design/methodology/approach The authors conducted an exploratory study using Anova analysis and correlations, on the basis of a sample of 266 freight movements in Mexico, in order to test two main hypotheses. Findings The authors found an association between some logistics services, according to their level of customization, with the freight characteristics, and a positive relation of those customized services with security and reliability, on the one hand, and a negative relation with cost of the services, on the other hand. Research limitations/implications Size of the sample and some subjective measures of logistics services performance. Practical implications For shipping companies to be aware of existing limitations of Mexican logistics service providers in relation to customizing their services and the attributes associated with these services. This knowledge will contribute to firms' better planning of their freight movements. Originality/value Authors extend the supply chain analysis considering logistics variables variables such as freight characteristics, logistics services requirements, and the firms’ priorities for contracting these services, such as cost and other attributes.

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Cash, Scottye J., and Marianne Berry. "Family Characteristics and Child Welfare Services: Does the Assessment Drive Service Provision?" Families in Society: The Journal of Contemporary Social Services 83, no. 5 (October 2002): 499–507. http://dx.doi.org/10.1606/1044-3894.49.

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A process study was performed on a program that was designed to prevent ineffective foster placement, to determine the match between family problems identified during assessment and subsequent services provided to the family. The individualization and “fit” of services to specific family needs is the foundation of assessment practice, but little research has documented the extent to which fit occurs. This study of 115 families and their services found that fit is best when concrete, rather than clinical, services are provided, but that parenting issues continue to drive the provision of all services.

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Kim, Giyeong. "Characteristics of the Library Services Market." Journal of the Korean Society for information Management 32, no. 3 (September 30, 2015): 183–97. http://dx.doi.org/10.3743/kosim.2015.32.3.183.

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Potashova, Irina Yu, and Larisa V. Charhifalakjan. "Revisiting the Specific Characteristics of Services." European Journal of Economic Studies 10, no. 4 (December 1, 2014): 247–51. http://dx.doi.org/10.13187/es.2014.4.247.

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Choudhary, Ali Iftikhar, Muhammad Asif ., Rashid Mehmood Choudhry ., Zafarullha Siddique ., and Asif Mughal . "Impact Of After Sale Service Characteristics on Customer Satisfaction." Information Management and Business Review 3, no. 6 (December 15, 2011): 360–65. http://dx.doi.org/10.22610/imbr.v3i6.952.

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Researcher examines the impact of after sale service characteristics on customer satisfaction in home appliance industry of Pakistan. To what extent does characteristics like delivery time, installation of product, warranty time of product, feedback implementations and quality of service provided satisfies customers? In this globalized market, organizations try to differentiate themselves, so they tend to provide value added services to its customers; according their needs and wants. After detail and extensive review of literature researcher found that after sale service is essential in retaining and satisfying customers. Due to limited time, quantitative study is not possible. Practically our study benefitted for the manager of the organization that are mostly related to home appliances, so that they can check the customers trend towards after sale services characteristics i.e. delivery, installation, warranty, service quality and feedback.

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Sutcliffe, Caroline, Rowan Jasper, Jane Hughes, Michele Abendstern, and David Challis. "Care coordination in adult social care: Exploring service characteristics within the non-statutory sector in England." Journal of Social Work 18, no. 5 (June 20, 2016): 501–24. http://dx.doi.org/10.1177/1468017316654363.

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Summary As a result of national policy in respect of social care of adults in England, the non-statutory sector is increasingly more evident in the provision of care services previously undertaken by local government, including the delivery of care coordination for older people. However, little is currently known about the scope, content, or quality of services providing care coordination within this sector. This article reports the findings from a postal survey undertaken in January 2014 of non-statutory organisations in England providing care coordination services and investigates variations in their key attributes. Organisations providing care coordination services were identified using various strategies to create a database of services. Questionnaires encompassing several areas of enquiry were mailed to managers of care coordination services identified from the database. Findings There was similarity in the operation of the care coordination services sampled. Many were small-scale services, contract-funded, and providing short-term support. Volunteer staff were a feature of most services. All services worked to written protocols and standards and almost all levied no charge. Many shared information with healthcare or local authority staff with user consent. Service user satisfaction was measured and used for service improvement. Application This is one of the first studies undertaken in England to investigate the provision of care coordination by the non-statutory sector and to identify patterns of variation in key service attributes. Implications for commissioners, service providers, workforce, and social workers are further discussed. The findings provide baseline data against which future developments can be measured.

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Niu, Teng, Jiaxin Yu, Depeng Yue, Linzhe Yang, Xueqing Mao, Yahui Hu, and Qianqian Long. "The Temporal and Spatial Evolution of Ecosystem Service Synergy/Trade-Offs Based on Ecological Units." Forests 12, no. 8 (July 26, 2021): 992. http://dx.doi.org/10.3390/f12080992.

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“Two ecological barriers and three shelters” (TEBTS), which has the effect of relieving ecological pressure, is the national ecological security pattern in China. Calculating the value of TEBTS ecosystem services, clarifying the synergy/trade-off relationships between ecosystem services, and maximizing the value of regional ecosystem services are of great significance for maintaining the security of the ecological civilization. At present, the research on ecosystem service synergy/trade-off has become the frontier field of ecology and related disciplines at home and abroad, and many research results have been obtained. However, there is still room and significance for continuing research to think about the synergy/trade-off relationship of ecosystems from the perspective of temporal and spatial heterogeneity: clarifying the spatial scope and spatial transmission characteristics of ecosystem service synergy/trade-off; exploring the trend of ecosystem service synergy/trade-off, and simulating the dynamic characteristics of natural factors affecting ecosystem services; and analyzing the characteristics of different spatial attributes that lead to the synergy/trade-off of ecosystem services. In this study, the Songhua River Basin (SRB), where the NFB is located, is used as the research area, the ecosystem services are simulated through the ecosystem assessment model, ecological unit (EU) is constructed as a research carrier, which is used to define the spatial scope of ecosystem services, and the influence of spatial characteristics and attribute characteristics on the change trend of the ecosystem service synergy/trade-off relationship is analyzed. The research found that water retention, soil conservation, and biodiversity did not change much from 2000 to 2015, and these ecosystem services have a greater value in the NFZ. The amount of carbon sequestration increased rapidly from 2010 to 2015. Crop production showed an increasing trend year by year. As the main grain production area, the Songnen Plain provides the main crop production function, which is greatly affected by humans. In the spatial characteristic, water retention, soil sequestration, and biodiversity present a very significant synergistic relationship, which is manifested in the obvious high-value aggregation characteristics in the NFZ, and crop production and the other four types of ecosystem services are in a trade-off relationship. At the time scale, the four types of ecosystem services, including water retention, soil conservation, biodiversity, and carbon sequestration, are synergistic, and crop production and water retention are synergistic. The vegetation types exhibiting a synergy/trade-off relationship are mainly broad-leaved forests, and the soil types are mainly luvisols and phaeozems. These EUs are mainly distributed in the NFZ and have spatial topological characteristics: the area and circumference of these EUs are smaller, the radius of gyration is also significantly smaller than that of other EUs, and the shape is more regular. By focusing on the spatial aggregation characteristics and changing trends of the ecosystem service synergy/trade-off and clarifying the influencing factors of the ecosystem service synergy/trade-off, the ecosystem services can be integrated, and the ecosystem can be optimized. Thus, the value of regional ecosystem services can be maximized, and a certain data foundation and theoretical support can be provided for major projects, such as ecological restoration and ecological environment governance, which is of great significance for improving the pattern of ecological security.

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Millar, Michelle A., Ross A. Flett, Nikolaos Kazantzis, Nigel R. Long, and Carol MacDonald. "Physician Service Use by Older Adults in New Zealand." Australian Journal of Rehabilitation Counselling 5, no. 2 (1999): 126–35. http://dx.doi.org/10.1017/s1323892200001137.

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The paper presents data on the use of physician services by 354 older adults in New Zealand. Utilization of physician services and predisposing factors were ascertained by structured interview in a cross-sectional sample of men (n = 155) and women (n = 199) aged 60 years or over. Interview responses were used to test the hypothesis that a combination of predisposing, enabling, and need characteristics are better predictors of physician service use, than need characteristics alone. Hierarchical regression results predicting the use of medical services support our hypothesis, underscoring the importance of need and enabling characteristics for service use. Research applying the behavioral model to the use of services among older adults could be enriched by the inclusion of enabling and predisposing characteristics.

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Gresz, Miklós. "Characteristics of patient pathways in Hungary." Orvosi Hetilap 152, no. 9 (February 2011): 338–43. http://dx.doi.org/10.1556/oh.2011.29043.

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Over the past four years, there were nearly 250 million registered visits of insured patients in outpatient services in Hungary according to the database of the National Health Insurance Fund. In the process of renewal of health care system it is extremely important to analyze the characteristics of patient pathways. With the analysis of registered visits between 2007 and 2010 the author shows that 65%-96% (average 86%) of the insured patients used the services of outpatient care in the county of their living. This figure was the lowest (65%) in Pest County, which is the service area of several providers located in Budapest. Author presents and analyses the characteristics of patient pathways in different counties of Hungary. Orv. Hetil., 2011, 152, 338–343.

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Ramanathan, Jayasankar, and Sanal Kumar Velayudhan. "Comparing consumer evaluations of services-to-services brand extensions with services-to-goods." Marketing Intelligence & Planning 35, no. 7 (October 2, 2017): 877–91. http://dx.doi.org/10.1108/mip-02-2017-0026.

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Purpose The purpose of this paper is to examine the influences of parent brand characteristics and brand-extension fit on attitude towards the extension in the context of services-to-goods (SG) brand extension compared with services-to-services (SS) brand extension. Design/methodology/approach A survey design was used to collect data from 626 individual respondents. The respondents were selected using probability sampling from two cities in India. The data were analyzed using structural equation modeling (SEM). Findings The study indicated that context (SS or SG) moderated the influence of factors on attitude toward brand extension. A favorable attitude towards the parent brand had a greater positive influence on SS brand extension compared with SG brand extension. Quality variance among service types under the parent brand had a higher negative impact on attitude towards SG brand extension than on attitude towards SS brand extension. Practical implications Managers may prefer extending a service brand to another service rather than a good when consumers have a favorable attitude towards the brand. Furthermore, when the perceived quality of service types under a service brand varies substantially, extension of the brand to a good requires greater concern than extension to a service. Originality/value The unique contribution of this study is the examination of the moderating influence of the characteristics of an offering (SS vis-à-vis SG) on the link between brand extension attitude and its influencing factors.

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한상설 and Chul Jae Choi. "The Effect of Service Providers' Characteristics on Service Loyalty in a Beauty Services Setting." Journal of Product Research 31, no. 1 (February 2013): 79–91. http://dx.doi.org/10.36345/kacst.2013.31.1.007.

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Noh, Mi-Jin, and Myung-Seuk Kim. "Factors Influencing Wireless Internet Service Intention of the u-Services Characteristics by Service Type." Journal of the Korea Contents Association 9, no. 11 (November 28, 2009): 335–47. http://dx.doi.org/10.5392/jkca.2009.9.11.335.

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Root, Robert W., and Christopher R. Koster. "Experimental Evaluation of a Mnemonic Command Syntax for Controlling Advanced Telecommunications Services." Proceedings of the Human Factors Society Annual Meeting 30, no. 8 (September 1986): 809–13. http://dx.doi.org/10.1177/154193128603000818.

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We conducted an experimental evaluation of a mnemonic keypad interface for controlling telecommunications services. Users of the new interface remembered more services and commands than users of the standard interface. However, users did not change their patterns of service use as a result of the new interface. We conclude that the impact of interface design on service use depends partly on the characteristics of users and partly on the characteristics of services.

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Effiezal Aswadi Abdul, Wahab, Wan Zurina Nik Abdul Majid, Iman Harymawan, and Dian Agustia. "Characteristics of auditors’ non-audit services and accruals quality in Malaysia." Pacific Accounting Review 32, no. 2 (January 27, 2020): 147–75. http://dx.doi.org/10.1108/par-10-2018-0072.

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Purpose The purchase of non-audit services from incumbent auditors has generated considerable attention. This study aims to examine the relationship between characteristics of non-audit services, namely, the recurrence and types of services, and accruals quality in Malaysia. Design/methodology/approach This study analyzed hand-collected audit and non-audit fees of 1,117 observations from Malaysian firms from 2009 to 2011. This study used descriptive analysis, univariate tests and multivariate regression to investigate the potential effect of non-audit services on accruals quality. Findings Non-audit services are associated with lower accruals quality. Recurring and non-recurring non-audit service fees are detrimental to the quality of accruals, as are all types of recurring non-audit services. Only non-recurring audit-related services decrease accruals quality. The results demonstrate that provisions of non-audit services create economic bonding, and thus a threat to auditor independence. Results remain robust with the inclusion of corporate governance and institutional variables. Research limitations/implications The sample period might represent a limitation as it only covers three years of data. This limitation is mainly because of the nature of data collection of the non-audit services fees. Practical implications The findings could suggest a refinement on the Malaysian Institute of Accountants (MIA) by-laws focusing on auditor independence, and it could assist other regulative bodies such as the Securities Commission, the stock exchange (Bursa Malaysia) in ensuring better governance on the provision of non-audit services. Originality/value This study is the first that provides evidence on the relationship between non-audit services, types, and recurring and non-recurring non-audit services and accruals quality in Malaysia.

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Topacan, Umit, A. Nuri Basoglu, and Tugrul U. Daim. "Exploring the Adoption of Technology Driven Services in the Healthcare Industry." International Journal of Information Systems in the Service Sector 2, no. 1 (January 2010): 71–93. http://dx.doi.org/10.4018/jisss.2010093005.

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Recent developments in information and communication technologies have helped to accelerate the diffusion of electronic services in the medical industry. Health information services house, retrieve, and make use of medical information to improve service quality and reduce cost. Users—including medical staff, administrative staff, and patients—of these systems cannot fully benefit from them unless they can use them comfortably. User behavior is affected by various factors relating to technology characteristics, user characteristics, social environment, and organizational environment. Our research evaluated the determinants of health information service adoption and analyzed the relationship between these determinants and the behavior of the user. Health information service adoption was found to be influenced by service characteristics, user characteristics, intermediary variables, facilitating conditions, and social factors.

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Ernst, Joy Swanson, and Charles A. Smith. "Adult Protective Services Clients Confirmed for Self-Neglect: Characteristics and Service Use." Journal of Elder Abuse & Neglect 23, no. 4 (October 1, 2011): 289–303. http://dx.doi.org/10.1080/08946566.2011.558800.

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Plazibat, Veljko, Maja Krčum, and Tomislav Skračić. "Tools of Quality in Determining the Characteristics of Services in Maritime Passenger Transport." Naše more 62, no. 2 (June 2015): 53–58. http://dx.doi.org/10.17818/nm/2015/2.2.

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Unrau, Yvonne A. "Predicting Use of Child Welfare Services after Intensive Family Preservation Services." Research on Social Work Practice 7, no. 2 (April 1997): 202–15. http://dx.doi.org/10.1177/104973159700700204.

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This study explored whether selected client and service characteristics could help predict families' use of other child welfare services after receiving intensive family presentation services (IFPS). Of 192 families, over three quarters did not use out-of-home child placement services for up to 6 months after receiving IFPS. Additionally, well over half of the families ended all service agreements with child welfare in the same period Polytomous logistic regression was used to develop prediction models. The findings of this study have implications for the development and service delivery of IFPS programs. Specifically, the role of IFPS needs to be re conceptualized to more accurately reflect its place on the child welfare services continuum.

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Chang, Soojung, and Kyeongsook Nam. "Smart Home Adoption: The Impact of User Characteristics and Differences in Perception of Benefits." Buildings 11, no. 9 (September 3, 2021): 393. http://dx.doi.org/10.3390/buildings11090393.

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Despite the various benefits offered by smart homes, they have not yet been widely adopted by mainstream users. This study was designed to identify user perceptions in the association between smart home service preference and adoption and to identify factors affecting the adoption and service preferences of smart homes. In order to achieve the goal of the study, an online survey was conducted among 400 potential users in the Republic of Korea. The main findings are as follows: First, there were considerable needs for the services that can support the independent lives of residents, such as safety and convenience services, among all age groups. Second, the study findings suggested that those who preferred environmental control service most were more likely to become relatively active adopters. Third, a significant association between the preference for smart home services and the intention to use was identified. Finally, the study findings suggested that the number of service preferences and adoption was not directly proportional. The findings reported in this study can improve the overall understanding of the process of adopting smart homes, and can provide important insights into user-centered strategies to promote the adoption of smart home services.

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Laureti, Tiziana, Michela Piccarozzi, and Barbara Aquilani. "The effects of historical satisfaction, provided services characteristics and website dimensions on encounter overall satisfaction." TQM Journal 30, no. 3 (April 9, 2018): 197–216. http://dx.doi.org/10.1108/tqm-07-2017-0080.

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Purpose The purpose of this paper is to study the real role of historical satisfaction (HSat), i.e., satisfaction only deriving from past experiences, excluding the most recent, in B2C service contexts when services are experienced offline, while the actual services are purchased online through the service providers’ website. Design/methodology/approach The proposed conceptual framework was tested by focusing on a particular travel industry firm which is responsible for providing travel services as well as managing the website where these services are purchased. The study population included customers who had purchased at least two travel tickets during the last 12 months online. In order to reduce possible self-selection bias and to improve the generalizability of the web survey findings, post-stratification was applied. The measurement model was evaluated by using confirmatory factor analyses. The direct and indirect effects of HSat on encounter overall satisfaction (EOS) were analyzed using structural equation modeling. Findings The direct effect of HSat on EOS was observed to be higher than its indirect effect through offline service dimensions and website dimensions. It was also observed that offline service dimensions have a direct impact on EOS, while they do not have an indirect impact since the website dimensions do not have a direct effect on EOS. Research limitations/implications Historical satisfaction is really important in building EOS for services purchased previously online but experienced offline. Practical implications The results could provide managers with useful tools for allocating resources and also build an even higher level of EOS. They also shed light on how HSat molds offline service perception for services sold online. Originality/value To the authors’s knowledge, only one empirical paper focused on “historical satisfaction,” while no studies have taken into consideration the fact that service offline dimensions and e-customer satisfaction could be indirectly linked by website quality dimensions, the issue studied in this paper.

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Cibulka, Dušan. "Performance Testing of Web Map Services tn three Dimensions – X, Y, Scale." Slovak Journal of Civil Engineering 21, no. 1 (March 1, 2013): 31–36. http://dx.doi.org/10.2478/sjce-2013-0005.

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Abstract The paper deals with the performance testing of web mapping services. The paper describes map service tests in which it is possible to determine the performance characteristics of a map service, depending on the location and scale of the map. The implementation of the test is tailored to the Web Map Service specifications provided by the Open Geospatial Consortium. The practical experiment consists of testing the map composition acquired from OpenStreetMap data for the area of southwestern Slovakia. These tests permit checking the performance of services in different positions, verifying the configuration of services, the composition of a map, and the visualization of geodata. The task of this paper is to also highlight the fact that it is not sufficient to only interpret a map service performance with conventional indicators. A map service’s performance should be linked to information about the map’s scale and location.

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Lorentsen, Øivind. "National Structures in the Delivery of Rehabilitation Technology Services." International Journal of Technology Assessment in Health Care 11, no. 2 (1995): 174–86. http://dx.doi.org/10.1017/s0266462300006814.

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AbstarctThe delivery of rehabilitation services requires an infrastructure if service provision is to be given any priority. This article discusses some characteristics of handicaps, technical aids, the service delivery process, and habilitation/rehabilitation, and recommends developments of national structures for service delivery based upon the characteristics of rehabilitation technology, user need, and the country frameworks.

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Journal articles on the topic 'Characteristics of services'

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