Relevant bibliographies by topics / Chatbotar / Dissertations / Theses
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Dissertations / Theses on the topic 'Chatbotar'

Author: Grafiati
Published: 15 June 2021
Last updated: 29 July 2025

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1

Özpolat, Aykut, and Kim Berglund. "Jämförande studie inom ordförståelse för chatbotar." Thesis, KTH, Hälsoinformatik och logistik, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-278053.

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Sammanfattning Under de senaste åren har intresset ökat för så kallade chatbot-agenter som nyttjar mönsterigenkänning. Tjänsten används inom kundtjänstområdet och genererar affärsnyttagenom att minska personalkostnader och samtidigt säkerställa en hög tillgänglighetför kunder. För att optimera kundnytta krävs frekventa arbetsinsatser från förvaltarens sida, dåsystemets precision ökas genom anpassning av chatbotens svar utifrån tidigare konversationer.I syfte att undersöka ytterligare förbättringsåtgärder inom mönsterigenkänningför chatbotsystem, genomförs i detta arbete en jämförande studie me
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Anderson, Elise, and Isabelle Strömsrud. "Användbarhet av chatbotar i medelstora företag." Thesis, Linköpings universitet, Institutionen för datavetenskap, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-171280.

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Combitech is aiming to develop their own intraweb and they are investigating if it ispossible to implement a bot that handles menial task to make daily tasks easier on their employees. This thesis investigates whether a chatbot which handles the booking of me-etings will be useful to the company. After implementing the chatbot and testing it with 5 employees the conclusion was made that a chatbot for meetings was not very useful.However, the testers were very positive about having a chatbot on the intraweb if it isimplemented for tasks which are timely or complicated to solve.<br>Combitech hål
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Nilstomt, Martin. "Utvärdering av upplevd effektivisering vid användandet av chatbot : Hur upplever supportpersonal chatbotar ur en effektivitetssynpunkt?" Thesis, Karlstads universitet, Handelshögskolan (from 2013), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-73272.

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Detta är en kvalitativ intervjustudie med syfte att undersöka hur supportpersonal upplever chatbotar ur en effektivitetssynpunkt. Fem testdeltagare med erfarenhet av supporthantering intervjuades i studien. Före intervju fick deltagarna genomföra testscenarion med två chatbotar. Testerna genomfördes med data ifrån verkliga och ofta återkommande supportärenden. Därefter intervjuades testdeltagarna om deras upplevelse av effektivisering vid supporthantering med en chatbot. Följande faktorer belystes: tid, kostnad, produktivitet, effektivitet och implementation. Intervjudata antyder at
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Persson, Jesper, and Måns Sandberg. "Bakomliggande intelligens i Bot Framework : En undersökning av Microsofts ramverk för att skapa chatbotar." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Datateknik och informatik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-46541.

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Purpose The purpose of the project was to investigate how a chatbot, based on the swedish version of Microsoft Bot Framework handles language based varieties of the users questions. This is to provide an overview of how Microsoft Bot Framework works. Method In order to answer the issues and thereby fulfill the purpose of the report, a case study based on the information on parts of the information that was available on the web page for The Courts of Sweden.. A qualitative, experimental study was made where the intelligence in Microsoft Bot Framework’s chatbot technology was tested within the c
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Svenningsson, Nina. "What’s up AI?! : En undersökning kring människoliknande beteende hos chatbotar och dess påverkan på användarupplevelsen." Thesis, Högskolan Kristianstad, Fakulteten för ekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-19854.

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Artificiell intelligens (AI) sprider sig genom samhället och används mer och mer inom flera olika områden. Chatbotar är en populär form av social AI som använder sig av naturligt språk för att kommunicera med användare. Det finns olika åsikter kring huruvida en chatbot ska prata och bete sig människolikt eller inte. Den ena sidan argumenterar att chatbotar ska fortsätta utvecklas för att kunna simulera mänskligt beteende och intelligens, å andra sidan argumenteras att chatbotar ska vara tydliga med att de är maskiner och att det även kan vara positivt för användarupplevelsen om chatbotar inte
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Gustafsson, Rickard, and Oskar Lindfors. "Hello, I'm an AI. What can I help you with? : En explorativ studie som undersöker användares attityder gentemot AI-drivna chatbotar." Thesis, Mittuniversitetet, Institutionen för medie- och kommunikationsvetenskap, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-42233.

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Detta är en explorativ studie som undersöker användares attityder gentemot AI-drivna chatbotar. Genom metoden fokusgrupper införskaffade vi empiriskt material som vi kategoriserade och analyserade med hjälp av en tematisk analys. Resultatet visade att användares inställning till chatbotar som kommunikationsverktyg är positiv, men de hade en bestämd uppfattning om vilka typer av uppgifter som lämpar sig för en chatbot och inte.
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Aljadri, Sinan. "Chatbot : A qualitative study of users' experience of Chatbots." Thesis, Linnéuniversitetet, Institutionen för datavetenskap och medieteknik (DM), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-105434.

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The aim of the present study has been to examine users' experience of Chatbot from a business perspective and a consumer perspective. The study has also focused on highlighting what limitations a Chatbot can have and possible improvements for future development. The study is based on a qualitative research method with semi-structured interviews that have been analyzed on the basis of a thematic analysis. The results of the interview material have been analyzed based on previous research and various theoretical perspectives such as Artificial Intelligence (AI), Natural Language Processing (NLP)
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Lönnqvist, Izabella, and Filiph Wallsten. "Chatboten Sally : Skillnader i förväntningar och resultat efter införandet av en chatbot hos Helsingborgs kommun." Thesis, Uppsala universitet, Informationssystem, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-376779.

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Chatbotar används idag på en mängd olika sätt. Det är vanligt att chatbotar implementeras som kundservice i olika företag, men att använda sig av en chatbot i en kommun är inte lika förekommande. Chatboten Sally är den första i sitt slag som en servicebot i Helsingborgs kommun och svarar på frågor om Vuxenutbildningen. Denna uppsats är ett resultat av en kvalitativ studie vars syfte har varit att ta reda på vilka förväntningar som fanns på chatboten innan införandet och vad resultat blev. Intervjuerna har gjorts med utvecklarna av chatboten på Helsingborgs kommun, chef samt kommunvägledare på
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Kottorp, Max, and Filip Jäderberg. "Chatbot As a Potential Tool for Businesses : A study on chatbots made in collaboration with Bisnode." Thesis, KTH, Industriell ekonomi och organisation (Inst.), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-210768.

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The investigation aims to provide an answer to if a chatbot is a potential complement to an internal service desk of a company. The work has centered around developing a chatbot able to handle simple Q&amp;A-interaction of the internal service desk of Bisnode, the company in question. The chatbot acted as an proof of concept, which then was tested by 15 individuals. The testing was done with pre- defined user scenarios, where the test person ultimately had to fill in a questionnaire with statements related to the overall experience. By summarizing the user evaluations from the questionnaires,
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Hultman, Anna, and Mikaela Zarki. "Do you mind talking to a chatbot? : A quantitative study about how chatbots affect the digital customer experience within Swedish banks." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-104863.

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This bachelor's degree thesis aims to increase the understanding of how chatbots affect the digital customer experience within Swedish banks. Furthermore, this study examines how bank chatbot's technical quality affects the digital customer experience. In this thesis, the authors have chosen to use a deductive approach and a quantitative research strategy. Moreover, the authors used the Statistical Package for Social Sciences (SPSS) program to process the collected quantitative data from the questionnaires. The thesis empirical findings were analyzed and discussed in correlation to previous re
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Bartenberger, Martin, Sven Galla, and Alexander Kosak. "Legal chatbots." Universität Leipzig, 2018. https://ul.qucosa.de/id/qucosa%3A21215.

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This article introduces the idea of legal chatbots and how legal chatbots might affect the legal market in the near future. We define chatbots as computer programs that automatically chat with users and assess their potential for legal consultation. We identify four potential strengths of legal chatbots: providing access to justice, serving as contact points for customers, reducing the knowledge gap between lawyer and client and automatically generating documents and taking further actions. In the concluding section we briefly discuss ethical aspects of legal chatbots and possible future devel
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Ted, Jallow, and Nilsson Olle. "Tillit till chatbottar : En studie om tillit inom kundservice." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-449978.

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Artificiell intelligens inom kundtjänst blir allt vanligare med chatbottarnas framfart. Företagen använder sig allt mer av chatbottar för att hantera sina konsumenters ärenden vilket ställer höga krav på en bra implementation av ny teknik för att kunderna ska ta till sig denna. Tidigare forskninghar visat på att accepterandet av ny teknik i stor grad beror av den förväntade nyttan personen ser sig ha utav tekniken samt hur användarvänlig den är. När det gäller just chatbottar och system som hanterar personlig information bör det även finnas ett inslag av hur pass mycket personen litar på tekni
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Gerleman, Bettina. "Den kommunicerande chatboten och dess uppfattning bland kommunikationsansvariga : En kvalitativ studie om kommunikationsansvarigas uppfattning av chatboten." Thesis, Stockholms universitet, JMK, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-165532.

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The purpose of this study is to form an understanding for communication managers acceptance of the chatbot. This understanding could be useful if the usage of the chatbot at various companies increases. This study also aims to study the relevance of Davis (1989) Technology Acceptance Model, which is one of the most frequent used theories in acceptance studies.  Hence, this study is based on the following questions: <ul type="disc">How can communication managers' perception of the chatbot be understood? Is the Technology Acceptance Model (TAM) a useful model for understanding the acceptance lev
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Joigneau, Axel. "Utterances classifier for chatbots’ intents." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-233362.

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Chatbots are the next big improvement in the era of conversational services. A chatbot is a virtual person who can carry out a conversation with a human about a certain subject, using interactive textual skills. Currently, there are many cloud-based chatbots services that are being developed and improved such as IBM Watson, well known for winning the quiz show “Jeopardy!” in 2011. Chatbots are based on a large amount of structured data. They contains many examples of questions that are associated to a specific intent which represents what the user wants to say. Those associations are currently
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Jusko, Ján. "Chatbot pro Smart Cities." Master's thesis, Vysoké učení technické v Brně. Fakulta informačních technologií, 2019. http://www.nusl.cz/ntk/nusl-403204.

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The aim of this work is to simplify access to information for citizens of the city of Brno and at the same time to innovate the way of communication between the citizen and his city. The problem is solved by creating a conversational agent - chatbot Kroko. Using artificial intelligence and a Czech language analyzer, the agent is able to understand and respond to a certain set of textual, natural language queries. The agent is available on the Messenger platform and has a knowledge base that includes data provided by the city council. After conducting an extensive user testing on a total of 76
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Jonsson, Sofia, and Jenny Bredmar. "Chatbot - Magic in a box? : A study of a chatbot in a Swedish bank." Thesis, Uppsala universitet, Institutionen för informatik och media, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-355381.

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Artificial Intelligence (AI) is a topic, which is widely discussed around the globe. One branch of AI is Chatbot (CB) technology that uses Natural Language Processing to understand, reply and communicate with humans. Increasingly, CB has gained more popularity in many companies because of its contribution to productivity and efficiency. However, less is said about organizations expectations, use, and challenges of the CB. This exploratory research tries to get a more organizational perspective of this new phenomenon. To do so, we conducted interviews with project members in a large banking org
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Ahlström, Sara, and Patricia Jansson. "Chatbot den digitalakundtjänstmedarbetaren : En kvalitativ studie kring hur lojalitetsfaktorernapåverkas av konsumentmötet med en chatbot." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-42440.

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Titel: Chattbot den digitala kundtjänstmedarbetaren: En kvalitativ studie kring hur lojalitetsfaktorerna påverkas av konsumentmötet med en chattbot. Ämne: Kandidatuppsats i företagsekonomiinriktning marknadsföring, 15hp Författare: Sara Ahlström &amp; Patricia Jansson Nyckelord: Varumärkeslojalitet, artificiell intelligens, chattbot   Syfte: Syftet med studien är att ur ett business-to-consumer perspektiv genomföra en djupgående undersökning av hur faktorerna bakom varumärkeslojalitet påverkas av konsumentmötet med en chattbot. Genom den ökade förståelsen eftersträvas att utveckla ett teoretis
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Lotze, Netaya [Verfasser]. "Chatbots : Eine linguistische Analyse / Netaya Lotze." Frankfurt a.M. : Peter Lang GmbH, Internationaler Verlag der Wissenschaften, 2016. http://d-nb.info/1122003781/34.

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Cruz, Erik, and Anton Svanborg. "RCS Chatbots vs. Single- purpose Apps." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-302024.

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The Rich Communication Service (RCS) aims to be the default messaging protocol in mobile devices. The native integration of RCS opens up the possibility of RCS chatbots replacing single-purpose apps. This report analyzes this possibility through in-depth experimentation of the chatbot functionality, followed by user testing of the chatbot features. The report found that the RCS chatbot could replace mobile applications since many solve a specific task and follow a closed-loop system. The report also identified RCS as a solution to the accumulated unused apps users have on their mobile devices.
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Roghult, Alexander. "Chatbot trained on movie dialogue." Thesis, KTH, Skolan för datavetenskap och kommunikation (CSC), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-157637.

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A chatbot is a computer program that engages in written or spoken conversation with a human user. This project aims to investigate the possibility of training a chatbot in using movie dialogue in generating the response. Movie dialogue can be found in both movie scripts as well as subtitles, though using subtitles is much easier as they follow a special formatting. Using one subtitle as a response to each word found in the preceding subtitle, the implemented chatbot links together subtitles. The responses are stored in a frequency distribution table that maps each word to all responses found.
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Amilon, Mattias. "Chatbot with common-sense database." Thesis, KTH, Skolan för datavetenskap och kommunikation (CSC), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-166745.

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In 1950 Alan Turing introduced the famous “Turing test” which tests if a machine can be as intelligent as a human by testing if it can communicate with a person in a “human” way. Inspired by this test, numerous so called chatbots, in the form of computer programs, that manage a written dialogue have been created. A so called commonsensedatabase consists of data that most humans would know andconsider as common knowledge, something that computers generally do not know very muchabout. This report describes the process of an attempt to implement a simple chatbot using the common-sense database Co
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Krantz, Amandus, and Petrus Lindblom. "Generating Topic-Based Chatbot Responses." Thesis, Blekinge Tekniska Högskola, Institutionen för datalogi och datorsystemteknik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-14800.

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With the rising popularity of chatbots, not just in entertainment but in e-commerce and online chat support, it’s become increasingly important to be able to quickly set up chatbots that can respond to simple questions. This study examines which of two algorithms for automatic generation of chatbot knowledge bases, First Word Search or Most Significant Word Search, is able to generate the responses that are the most relevant to the topic of a question. It also examines how text corpora might be used as a source from which to generate chatbot knowledge bases. Two chatbots were developed for this
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Tor, Kjäll. "Visualization of Chatbot Survey Results." Thesis, Uppsala universitet, Människa-datorinteraktion, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-414841.

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Chatbots are an increasingly popular technique that has seen recent steps in development thanks to artificial intelligence. There is research conducted about chatbots in different areas, but one area that is overlooked is the presentation of data collected by the chatbot. This study aimed to explore what to think about in terms of visualizations when designing an interface in order to present chatbots results to novice users. Conducting a user study with several iterations of design, the research question was: How do you visualize the results of a chatbot survey for novice users to facilitate
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Novák, Miroslav. "Chatbot v podnikovém informačním systému." Master's thesis, Vysoké učení technické v Brně. Fakulta informačních technologií, 2019. http://www.nusl.cz/ntk/nusl-403114.

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This diploma thesis deals with problems of development of chatbots. The theoretical part of the thesis introduces the concept of the conversational interface in general and analyzes available technologies for its development. The practical part deals with the design and implementation of a particular chatbot, whose goal is to be a virtual assistant in the process of selecting and purchasing goods. This is accomplished by connecting the chatbot to the product information management system using OData web services. One of the biggest problems was to determine the order of questions asked about p
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Choque, Díaz Marilyn Lizet. "Chatbot académico utilizando tecnologías cognitivas." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2018. http://hdl.handle.net/10757/624418.

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El presente proyecto “Chatbot académico utilizando tecnologías cognitivas” tiene como objetivo principal implementar un modelo de tecnología cognitiva para mejorar los servicios de soporte académico con chatbots en instituciones universitarias. La diferencia entre los modelos convencionales y el modelo propuesto en este proyecto radica, aparte de basarse en computación cognitiva, en adicionar patrones Customer Experience, los cuales mejoran sustancialmente la interacción que se tiene con el estudiante, así como la experiencia y satisfacción con su institución universitaria. El surgimiento d
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Pittaro, Giulio <1996&gt. "Artificial Intelligence Marketing: il caso dei Chatbots." Master's Degree Thesis, Università Ca' Foscari Venezia, 2021. http://hdl.handle.net/10579/20340.

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L’oggetto della mia tesi scaturisce da un forte interesse riguardo l’AI (Artificial intelligence) implementata nell’ambito del Marketing. Ciò che mi ha spinto a voler approfondire questo tema parte dal libro di Alessio Semoli “AI Marketing, Capire l’intelligenza artificiale per coglierne le opportunità” attraverso il quale ho potuto comprendere quanto il modo di fare business non sia più lo stesso a cause delle innovative tecnologie che rinnovano gli ambienti e la mentalità. Le nuove dinamiche economiche e sociali stanno rivoluzionando gli stili di vita e i comportamenti di acquisto, per ques
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Astistova, T. I., and O. B. Typa. "Chatbot development for Telegram social network." Thesis, Київський національний університет технологій та дизайну, 2021. https://er.knutd.edu.ua/handle/123456789/19330.

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Dinh, Kevin Hoang. "Chatbot : The future of customer feedback." Thesis, Högskolan i Halmstad, Akademin för informationsteknologi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-42990.

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This is a study about how to convert a survey to a chatbot and distribute it to various communication channels to collect feedback to improve themselves. What would be the most convenient way to gather feedback? Our daily lives are becoming more and more dependent on digital devices every day. The rise in digital devices leads to a wider range of communication channels. Is it not a good opportunity to use these channels for several purposes. This study focuses on chatbots, survey systems, communication channels, and their ability to gather feedback from respondents and use it to increase the q
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Desai, Krutarth. "California State University, San Bernardino Chatbot." CSUSB ScholarWorks, 2018. https://scholarworks.lib.csusb.edu/etd/775.

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Now-a-days the chatbot development has been moving from the field of Artificial-Intelligence labs to the desktops and mobile domain experts. In the fastest growing technology world, most smartphone users spend major time in the messaging apps such as Facebook messenger. A chatbot is a computer program that uses messaging channels to interact with users using natural Languages. Chatbot uses appropriate mapping techniques to transform user inputs into a relational database and fetch the data by calling an existing API and then sends an appropriate response to the user to drive its chats. Drawbac
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Arvidsson, Ebba, and Lovisa Kullman. "Chatbot som verktyg inom kundtjänst : Kan en chatbot effektivisera kommunikationen mellan företag och kund vid en orderbeställning?" Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-281315.

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Rapporten syftar till att svara på frågan om en chatbot kan effektivisera kommunikationen mellan företag och kund vid en orderbeställning. Arbetet innefattade utvecklandet av en prototyp av en chatbot, med förmågan att hantera specifika ärenden; Boka bud, Våra tjänster, Beräkna pris, Frågor. Chatbottens användbarhet testades senare av 15 testpersoner. I kombination med Think Aloud-metoden utfördes testerna som uppgiftsbaserade scenarion, följt av ett formulär baserat på System Usability Scale (SUS). Medelvärdet av SUS-undersökningen beräknades till 75, vilket antydde att chatbotten är godkänd
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Ramsten, Christoffer, and Ahmet Jallow. "Skillnaden mellan open source och closed source chatbottar : En undersökning av två chatbotsplattformar." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Datateknik och informatik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-46943.

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Syfte –Svenska myndigheter, framförallt Domstolsverket, är intresserade av att implementera en chatbot för att kunna informera allmänheten om sina tjänster samt även besvara frågor på ett lättare sätt. Studier inom kundtjänst har tidigare visat tecken på att förbättra kundupplevelsen med hjälp av den härtekniken. Myndigheternas kunskaper om denna teknik är begränsad och därför måste en studie om vilket det mest lämpade alternativet är göras. Hur avgör myndigheterna vilken mjukvara som är att föredra? För att besvara frågan behöver myndigheterna granska en mjukvaras arkitektur utifrån en eller
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Silva, João Quirino Machado e. "Desenvolvimento de Chatbots para responder a perguntas frequentes." Master's thesis, Universidade de Évora, 2021. http://hdl.handle.net/10174/29039.

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Hoje em dia, seja qual for o sítio que visitamos na Internet, dificilmente não nos deparamos com um Chatbot: desde as pequenas caixas de diálogo que nos assistem em compras online, até aos agentes virtuais que executam os pedidos que fazemos através de comandos de voz. Nesta dissertação, o objetivo principal é a implementação de um Chatbot para responder a perguntas frequentes. Para tal, foi realizado um estudo sobre o Processamento de Linguagem Natural, formas de preparar o texto para que fique pronto a ser utilizado pelo computador, distâncias que podem ser aplicadas a texto, similaridade se
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Strigér, Amanda. "End-to-End Trainable Chatbot for Restaurant Recommendations." Thesis, KTH, Skolan för datavetenskap och kommunikation (CSC), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-213982.

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Task-oriented chatbots can be used to automate a specific task, such as finding a restaurant and making a reservation. Implementing such a conversational system can be difficult, requiring domain knowledge and handcrafted rules. The focus of this thesis was to evaluate the possibility of using a neural network-based model to create an end-to-end trainable chatbot that can automate a restaurant reservation service. For this purpose, a sequence-to-sequence model was implemented and trained on dialog data. The strengths and limitations of the system were evaluated and the prediction accuracy of t
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Asher, Natali. "A Warmer Welcome : Application of a Chatbot as a Facilitator for New Hires Onboarding." Thesis, Linnéuniversitetet, Institutionen för medieteknik (ME), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-65887.

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Despite being explored and constantly improved through the years, onboarding of new hires in corporate organizations has remained a challenge. Many of the issues can be linked to a lack of communication between the organization and the new employee, as well as the common nature of these environments where information is spread across job titles and sources. This thesis discusses the feasibility of implementing a basic chatbot that will allow new hires to ask questions and request varied information at all times, using an interface such as a messaging app. This research explores the way chatbot
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Lindblad, Fredrik, and Oskar Andersson. "Chatbot som verktyg för kundtjänst inom larmbranschen." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-301953.

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The purpose of the report is to investigate whether a chatbot can both answer the questions that an employee would otherwise have answered and whether it is strategic and financially profitable. The work included the development of a chatbot prototype and an analysis of the economic elements and how well this prototype was considered to function. The chatbot was designed to be able to answer the same type of questions that a new employee is expected to be able to answer with the help of a script, the chatbot also provides the user links to the company’s website in some cases. The background th
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Siemon, Dominik, and Susanne Robra-Bissantz. "Bedürfniserhebung durch Chatbots an ausgewählten Touchpoints innerhalb der Kundenkommunikation." TUDpress, 2019. https://tud.qucosa.de/id/qucosa%3A36565.

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Aufgrund eines bedeutenden technologischen Fortschritts im Bereich der künstlichen Intelligenz (KI) sind eine Vielzahl neuer Systeme und Anwendungen entstanden, die eine künstliche Interaktion und Kommunikation mit Nutzern ermöglichen (Gnewuch, Morana, & Maedche, 2017; Maedche, Morana, Schacht, Werth, & Krumeich, 2016). Neben spezifischen Anwendungen in Form von virtuellen Assistenten (VA), wie Apples Siri oder Amazonas Alexa, entwickeln Unternehmen zunehmend Chatbots und Enterprise Bots für die Interaktion mit Kunden. Im Jahr 2016 hat Facebook ihren Messenger für Chatbots geöffnet wodurch mit
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Lidén, Alexander, and Karl Nilros. "Percieved benefits and limitations of chatbots in higher education." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-96327.

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Prior to 2012 artificial intelligence, the study of intelligent agents, followed Moore’s law which states that compute is doubling every two years. Post 2012 it has been doubling every 3.4 months. However, intelligent agents are focusing on human language, and conversation is rarely developed for education. This study investigates a student’s perceived benefits and limitations of chatbots in higher education, by exploring the relative advantage, complexity, and compatibility of a different chatbot functionality. By interviewing students the authors could establish four different themes that pe
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Lundell, Vinkler Mikael, and Peilin Yu. "Conversational Chatbots with Memory-based Question and Answer Generation." Thesis, Linköpings universitet, Medie- och Informationsteknik, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-171927.

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The aim of the study is to contribute to research in the field of maintaining long-term engagingness in chatbots, which is done through rapport building with the help of user and agent specific memory. Recent advances in end-to-end trained neural conversational models (fully functional chit-chat chatbots created by training a neural model) present chatbots that converse well with respect to context understanding with the help of their short-term memory. However, these chatbots do not consider long-term memory, which in turn motivates further research. In this study, short-term memory is develo
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Kuylenstierna, Elsa, and Hanna Trägårdh. "Customers perception of Artificial Intelligence as Chatbots in CRM." Thesis, Högskolan i Halmstad, Akademin för företagande, innovation och hållbarhet, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-44538.

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ABSTRACT  Title: Customers perception of Artificial Intelligence as Chatbots in CRM  Subject: Bachelor thesis in business administration, 15 hp  Authors: Hanna Trägårdh &amp; Elsa Kuylenstierna  Supervisor: Klaus Solberg Söilen  Examiner: Ulf Aagerup  Keywords: Artificial intelligence, Chatbots, Customer Relationship Management, Generation Z, Generation Y  Purpose: The purpose of this study is to determine the perception Swedish customers from Gen Z and Gen Y have of companies using chatbots in customer relationship management. Furthermore the study will analyze if the different generationa
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Olausson, Oskar. "Usability of Chatbots in Firs tand Second Time Use." Thesis, Umeå universitet, Institutionen för datavetenskap, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-163971.

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People interact through language and conversation everyday, children learn from an early age to express a variety of intents and responses in an understandable way. But the interaction form most commonly used in systems today is nothing like this. Instead, it is dominated by interactions such as button presses, scrolling, drag and drop, swipe gestures etc. What benefits and drawbacks can be observed when transforming such an application to one where users can use their natural inclination towards conversation to converse directly with the system. This exploratory study compares the usability o
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Sheehan, Benjamin T. "Customer service chatbots: Anthropomorphism, adoption and word of mouth." Thesis, Queensland University of Technology, 2018. https://eprints.qut.edu.au/121188/1/Benjamin_Sheehan_Thesis.pdf.

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Chatbots can be configured to provide customer service. This thesis submits two quantitative studies to support the idea that a chatbot's perceived humanness is important to consumers. Preliminary results suggest that the anthropomorphism of a chatbot leads to increases in adoption and recommendation intent. Furthermore, the source of the anthropomorphic perceptions appears linked to a chatbot's use of specific linguistic stratagems which can be manipulated by practitioners and researchers.
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Hansson, Oskar. "Exploring users perception of chatbots in a bank environment - A critical view on chatbots and how to design for a positive user experience." Thesis, Malmö universitet, Fakulteten för kultur och samhälle (KS), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-22362.

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Chatbots have been around for decades but haven’t really gained a lot of attention until very recently. With new advancements in the technologies of artificial intelligence and natural language processing, chatbots have very quickly gained the interest of commercial businesses. What seems to be lacking, though, is a user perspective on the subject of chatbots. This thesis explores how customers of Swedbank in the segment of 18 – 35 perceives Swedbanks current chatbot service, Nina, and the perception of the resulting concept that was developed based on empirical findings, Nina 2.0. The finding
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Östman, Robin, and Marcus Olofsson. "Artificiell Intelligens inom kundtjänst : Med chatbot i centrum." Thesis, Uppsala universitet, Institutionen för informatik och media, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-378911.

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Rönnberg, Sofia. "Persuasive Chatbot Conversations : Towards a Personalized User Experience." Thesis, Linköpings universitet, Institutionen för datavetenskap, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-166354.

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Helping drivers improve their driving skills and become safer drivers is a problematic topic. Most drivers have a lacking self-assessment ability and consider themselves above average driving skills. This is believed to be related to the lack of continuous feedback after getting the driver’s license. This has led to initiatives to find alternative ways of coaching drivers toward better self-assessment and thereby toward safer driving. Chatbots and conversational interfaces has received increasing attention over the years and could be technologies that can solve these challenges. However, a maj
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Edlund, Paul, and Härgestam Axel Holmner. "Customer Relationship Management and Automated Technologies : A qualitative study on chatbots’ capacity to create customer engagement." Thesis, Umeå universitet, Företagsekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-172386.

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The digital age has brought many new technologies that are disrupting the way that companies interact with customers. Automated technologies are one aspect of technological development in recent days, and it has changed how regular business operations are performed. Chatbots, for instance, has changed the way that customers interact with companies. Facilitating interaction and being available around the clock to serve customers who have questions. This study investigated how automated technologies are used in CRM-activities of companies and how the implementation of such technologies can lead
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Malvisi, Filippo. "Development of a Framework for AIML Chatbots inHTML5 and Javascript." Thesis, Linköpings universitet, Interaktiva och kognitiva system, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-106270.

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Chatbots are software agents that interact with the user in a conversation. The main goal of their creation was to resemble a human being in the way they perform said interaction, trying to make the user think he/she is writing to another human being. This has been implemented with varying degrees of success. One of the most popular languages for the definition of a chatbot knowledge base is AIML.This thesis focuses on the implementation of an AIML interpreter written in Javascript to allow for a web-based client-side specific usage of AIML chatbots. The interpreter must guarantee the complian
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Sörensen, Ingrid. "Expectations on Chatbots among Novice Users during the Onboarding Process." Thesis, KTH, Skolan för datavetenskap och kommunikation (CSC), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-202710.

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In recent years a type of Conversational User Interface (CUI) called chatbots has been more common, these are integrated and used on various platforms such as Slack, Facebook and Skype. Chatbots are based on Artificial intelligence and are a written conversation between a human and an intelligent system. One example is Microsoft‘s chatbot Zo, a social chatbot aimed to entertain. As chatbots are becoming more commonly occurring, the need to study peoples expectations and demands is important in order to improve the user experience and usages of chatbots. In this paper, a study is presented, loo
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Leon, Kimberly A. "Chatbots and 3D maps : evaluating information retrieval across multiple mediums." Thesis, Massachusetts Institute of Technology, 2017. http://hdl.handle.net/1721.1/119532.

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Thesis: M. Eng., Massachusetts Institute of Technology, Department of Electrical Engineering and Computer Science, 2017.<br>This electronic version was submitted by the student author. The certified thesis is available in the Institute Archives and Special Collections.<br>Cataloged from student-submitted PDF version of thesis.<br>Includes bibliographical references (pages 57-59).<br>In this thesis, we present data retrieval accomplished through two extremes of affordance. First, a natural language understanding (NLU) driven chatbot, which has minimal affordance -- the only visual cue users ar
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Åberg, Jakob. "Chatbots As A Mean To Motivate Behavior Change : How To Inspire Pro-Environmental Attitude with Chatbot Interfaces." Thesis, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-135835.

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With an expanding access of decision supporting technologies and a growing demand for lowered carbon dioxide emissions, sustainable development with the help of modern interfaces has become a subject for discussion. There are different opinions on how to motivate users to live more pro-environmentally and to lower their carbon dioxide emissions with modern technology. This paper analyses the use of chatbots as a mean to motivate people to live more sustainable lives.  To evaluate the field, a literature study was conducted covering eco-feedback technology, recommender systems, conversational u
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Schmitt, Charlotte Rosa Maria. "Artificial intelligence in customer service : how chatbots reshape customer service strategies : a guidance for an AI-based chatbot integration." Master's thesis, 2020. http://hdl.handle.net/10400.14/29727.

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The extensive use of e-business interfaces has significantly changed the domain of customer service. Expectations regarding speed, scope and availability of customer service are forcing companies to revise outdated costly and resource intensive customer service strategies. AI-based chatbots, therefore, are gaining significant traction. These virtual assistants promise to serve large numbers of customers individually and efficiently, while being cheaper compared to human agents and scalable. Despite rapid development of the technology, there is limited literature addressing the integration pr
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