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Relevant bibliographies by topics / ChatGPT for Library Services

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Academic literature on the topic 'ChatGPT for Library Services'

Author: Grafiati

Published: 5 June 2025

Last updated: 16 July 2025

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Journal articles on the topic "ChatGPT for Library Services"

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Zakaria, Norizan, and Mad Khir Johari Abdullah Sani. "Implications of ChatGPT in Library Services: A systematic review." Environment-Behaviour Proceedings Journal 9, SI18 (2024): 263–70. http://dx.doi.org/10.21834/e-bpj.v9isi18.5487.

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Libraries play a crucial role in delivering reliable information using emerging technologies like artificial intelligence (AI), specifically ChatGPT. This study systematically reviews 11 articles from Scopus and Web of Science, focusing on ChatGPT's implications for library services. The identified themes include information retrieval, reference assistance, language support, user engagement, personalization, information literacy, collection development, and cataloging and classification. While ChatGPT offers various benefits, challenges such as intellectual property, privacy, bias, accuracy, and reliability limitations exist. This article underscores the need for in-depth qualitative or quantitative studies to explore ChatGPT's potential in library services.

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Iman Wahyudi, Phillips. "ChatGPT: Opportunities or Obstacles in College Library Services." JPUA: Jurnal Perpustakaan Universitas Airlangga: Media Informasi dan Komunikasi Kepustakawanan 13, no. 2 (2023): 115–22. http://dx.doi.org/10.20473/jpua.v13i2.2023.115-122.

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ChatGPT merupakan teknologi AI, yang dapat diintegrasikan kedalam kegiatan operasional perpustakaan seperti layanan informasi dan processing koleksi seperti katalogisasi. ChatGPT tidak bisa menggantikan peran pustakawan dan perpustakaan sebagai sumber informasi. ChatGPT belum bisa dikatakan sebagai sumber informasi yang valid, maka hasil tanggapannya pun harus diverifikasi kesahihannya.

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Yang, Sharon Q. "ChatGPT: Unleashing the Power of Conversational AI for Library Reference Services." International Journal of Librarianship 9, no. 1 (2024): 109–15. http://dx.doi.org/10.23974/ijol.2024.vol9.1.375.

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Purpose-Explore the impact of AI and ChatGPT on library information services; Design/methodology/approach-A sample of twenty-two reference questions are fed to ChatGPT and the answers are evaluated for quality and accuracy; Findings-ChatGPT are excellent in information retrieval in some areas, but it is not comparable to a reference librarian in others; Research limitations/implications-The findings may not be conclusive due to small sample size; Practical implications-Understand AI and ChatGPT and their behavior; Social implications -The knowledge from the study can assist librarians to adjust their services to better serve users; Originality/value-No research has been done in this area.

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Lv, Fenghua, Xiaohong Shan, Jianing Ma, and Jianfeng Huo. "SWOT Analysis of Library Industry Development under the Background of Intelligent Dialogue Tool Application." Journal of Statistics and Economics 1, no. 2 (2024): 1–7. http://dx.doi.org/10.62517/jse.202411201.

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The popularization and application of ChatGPT intelligent dialogue tools provide more possibilities and options for library knowledge service intelligence. With the help of GPT technology, libraries can embed digital avatars in the library service system, utilize intelligent tools to generate cross-modal functions between text, images, and videos, establish associations and clustering between collection data, and upgrade knowledge services. SWOT analysis is a common business strategy tool that helps organizations understand their strengths, weaknesses, opportunities and threats. This paper adopts SWOT analysis to analyze in detail the four aspects of the library in the context of the application of ChatGPT-like intelligent conversation tools, and puts forward the corresponding development proposals. ChatGPT can bring many advantages in library applications, including improving service efficiency, increasing librarians' productivity, and providing personalized services. With the continuous development and application of technology, the application of ChatGPT in the library field will also be expanded and deepened. However, it should also be seen that due to the limitations of ChatGPT's own technology and the defects of the database used for training, the application of intelligent dialog software will inevitably have certain difficulties and information security problems. Libraries need to provide high-quality text, big data and corpus for AI applications on a safe and controllable basis. With the help of intelligent dialog software, the transition to intelligent libraries can be accelerated.

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Ramabina, Maropene. "Exploring the utilisation of ChatGPT in academic libraries: a self-reflection perspective." Regional Journal of Information and Knowledge Management 9, no. 1 (2024): 47–60. http://dx.doi.org/10.70759/3ysrmw78.

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Rationale of Study – Exploring the utilisation of ChatGPT in academic libraries, with a focus on ChatGPT's views, not only addresses immediate concerns within the library community but also advances an understanding of the evolving relationship between artificial intelligence and information services in contemporary society.Methodology – The study focused on the unique perspectives or viewpoints of ChatGPT itself. The main objective of the study was to explore ChatGPT's selfawareness and understanding of its role within the academic library context, including its perception of challenges, limitations, and contributions in facilitating information access and user support. The principal theory for this research study was grounded in the Technology Acceptance Model (TAM), which proposed that the perceived ease of use and perceived usefulness of technology are critical determinants of users' intentions to adopt and use that technology.Findings – The findings revealed that ChatGPT demonstrated an understanding of its function in this context, enhancing the user experience, addressing information queries, and navigating the diverse needs of library patrons. It acknowledged both its contributions and limitations. It recognised challenges in facilitating information access and user support, indicating a nuanced understanding of its role in assisting library patrons.Implications – This research contributes to the field of library and information science and offers insights into the broader implications of incorporating AI in information service settings.Originality – The study is one of the few exploring the perspectives on how it can help improve library services.

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Abhishek, Parashar, and Anil Sharma Dr. "M-TECH. AND AI-GPTs IN ACADEMIC LIBRARIES: A COMPREHENSIVE STUDY." SANGAM International Journal of Multidisciplinary Research 2, no. 1 (2024): 14–18. https://doi.org/10.5281/zenodo.13865741.

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<em>Libraries play an important role in disseminating information, supporting research and fostering a learning environment M-Tech. and AI- GPTs, a state-of-the-art language model, offer promising solutions to create dynamic and interactive library environments. This paper explores the integration of M-Tech. and ChatGPT in libraries to enhance user engagement and information access, discusses the current landscape of M-Tech. and ChatGPT applications in libraries, analyzes their benefits, impact on user experiences, and aiming to provide insight about potential challenges and future directions of library services.</em> Keywords— Mobile technology, Artificial Intelligence, AI-based GPTs, ChatGPT, BharatGPT, chatsonic, SWOT analysis, GitaGPT, ChatGPT for Library Services, , KissanGPT.

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Sen, Shampa. "AI in action: boost your information skills training promotion with ChatGPT integration." Journal of EAHIL 20, no. 2 (2024): 20–25. http://dx.doi.org/10.32384/jeahil20621.

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The integration of ChatGPT into library promotions has transformed promotional efforts for the library team at King's. With its adaptability, ChatGPT enables the creation of personalised, dynamic email content tailored to specific interests swiftly. This not only enhances promotional effectiveness but also saves considerable time, allowing the team to focus on other services like literature search support. Consistently, ChatGPT has increased attendance and service uptake, showcasing its potential to enrich promotional activities, amplify impact, and strengthen connections with patrons. This technological advancement is instrumental in advancing the role of library professionals in the digital age, demonstrating the profound impact of AI integration in library services.

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Wahyuni, Nur, and Nabila Yasmin. "Peran Teknologi ChatGPT dalam Optimalisasi Layanan Referensi bagi Mahasiswa di Perpustakaan Universitas Prima Indonesia." Tik Ilmeu : Jurnal Ilmu Perpustakaan dan Informasi 8, no. 2 (2024): 163–70. https://doi.org/10.29240/tik.v8i2.10840.

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The rapid development of information and communication technology provides recommendations for libraries to optimize reference services to remain relevant and effective for users. One of the latest technologies that can be utilized is ChatGPT. ChatGPT is a large language model developed by OpenAI. This research aims to explore the role of ChatGPT technology in optimizing reference services for students at Prima Indonesia University Library. This study also seeks to identify the factors influencing the utilization of ChatGPT technology by students in accessing reference services. This research uses a qualitative approach with a case study method involving in-depth interviews with librarians and students, participatory observation, and document analysis. Thematic analysis will be used to analyze the collected data, ensuring data validity through source triangulation and member checking. This research is expected to provide insights into the potential of ChatGPT in enhancing reference services for students at Prima Indonesia University and offer recommendations for libraries to leverage the latest technology in optimizing their services. ChatGPT plays an important role in optimizing reference services for students at the Prima Indonesia University library. This technology offers easy access to information, search efficiency, and practicality which really helps students in meeting their reference needs.

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Stepanov, V. K., M. S. Madzhumder, and D. D. Begunova. "Application of the big language model – ChatGPT in the librarianship and bibliographical work." Scientific and Technical Libraries, no. 4 (April 22, 2024): 86–108. http://dx.doi.org/10.33186/1027-3689-2024-4-86-108.

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Based on the conducted research, the possibilities of applying the artificial intelligence system ChatGPT to enhance and automate traditional library and bibliographic processes such as acquisition, cataloging, indexing, and reference services are considered. The methodology is based on evaluating the language model's capabilities in the context of these processes and provides detailed recommendations for the effective use of ChatGPT in library practice. The authors describe the ChatGPT existent information), differences in the accuracy of AI system responses across different languages, and the lack of real-time information updates. Methods for addressing potential issues associated with these limitations are proposed. Additionally, general recommendations for formulating queries are provided to maximize the effective utilization of ChatGPT in library practice. The importance of fact-checking to verify the accuracy of information obtained from the language model is emphasized. Recommendations are developed to optimize and automate acquisition, cataloging, indexing, and reference services processes. The authors conclude that ChatGPT can become a powerful tool in library work and has significant potential to improve and streamline traditional processes.

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Grams, Mary-Kathleen. "Students’ Perspective of the Advantages and Disadvantages of ChatGPT Compared to Reference Librarians." Evidence Based Library and Information Practice 19, no. 2 (2024): 130–32. http://dx.doi.org/10.18438/eblip30518.

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A Review of: Adetayo, A. J. (2023). ChatGPT and librarians for reference consultations. Internet Reference Services Quarterly, 27(3), 131–147. https://doi.org/10.1080/10875301.2023.2203681 Objective – To investigate students’ use of ChatGPT and its potential advantages and disadvantages compared to reference librarians at a university library. Design – Survey research. Setting – A university library in Nigeria. Subjects – Students familiar with ChatGPT (n=54) who were enrolled in a library users’ education course. Methods – A survey was conducted in a sample of undergraduate students enrolled in a library users’ education course, who had previously used ChatGPT. Participants were asked questions based on six categories that reflected frequency of use, types of inquiries, frequency of reference consultations, desire to consult reference librarians despite the availability of ChatGPT, and potential advantages and disadvantages of ChatGPT compared to reference librarians. A 4-point Likert scale was used to measure the responses from often to never, strongly agree to strongly disagree, and rarely to frequently. Main Results – The sample of students who participated (n=54) were a diverse group whose age varied from below 20 (35.2%) to above 30 years (31.5%) and represented a variety of fields of study, such as engineering, business and social sciences, arts, law, sciences, basic and medical sciences. Regarding frequency of use, the author reported that 40.7% of participants occasionally used ChatGPT, and 26.1% and 16.7% used it frequently or very frequently, respectively. Of the five options that represented types of inquiries (religious, political, academic, entertainment, and work), academic and work-related inquiries were topics most often searched in ChatGPT. Participants indicated that they consulted reference librarians occasionally (40.8%), frequently (37%), or rarely (22.2%). Most students (87%) would continue to consult reference librarians despite the availability of ChatGPT. For questions that compared ChatGPT to reference librarians, four options were provided to describe potential advantages and four options were provided to describe potential disadvantages. Most students agreed or strongly agreed that ChatGPT is more user friendly (83.4%), that it includes a broad knowledge base (90.7%), is easily accessible (83.3%), and saves time by responding to questions quickly (98%) compared to reference librarians. Fewer than half of the students agreed or strongly agreed that ChatGPT’s knowledge base is not up to date (47.2%). Most agreed or strongly agreed that it cannot comprehend some questions (72.3%), that it cannot read emotions as a librarian would (74.1%), and that responses to questions may be incorrect (66.6%). The potential advantage with the strongest response score was that ChatGPT saves time by responding to questions quickly (mean 3.52). The potential disadvantage with the strongest response score was ChatGPT could not read emotions as a librarian would (mean 2.91). Conclusion – Students from an academic institution acknowledged the potential advantages and disadvantages of ChatGPT over reference librarians, yet the majority of students would continue to utilize reference librarian services. The author suggests that ChatGPT is a versatile and useful tool as a supplement rather than a replacement for knowledgeable and personable reference librarians. Based on the results of the study, the author emphasizes the importance of interpersonal skills and enhanced accessibility of reference librarians outside of typical work hours.

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Dissertations / Theses on the topic "ChatGPT for Library Services"

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Brunner, Paul J. "Public library services to senior patrons /." Full text available online, 2006. http://www.lib.rowan.edu/find/theses.

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Sergiadis, Ashley D. R. "Using Websites to Study Library Resources, Services, and Organizations." Digital Commons @ East Tennessee State University, 2020. https://dc.etsu.edu/etsu-works/6424.

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Libraries rely on websites to inform patrons of their resources, services, and organizations. Consequently, these websites are a rich source of research data to discover library trends, whether it is determining which databases are most commonly offered or which departments have the most employees. Content from library websites not only allow researchers to explore these types of questions, but they also indicate how libraries communicate information to patrons. Come to this session to learn when and how to conduct a content analysis of library websites. It will begin with an overview of the types of research questions that can be explored using this method, including examples from research projects within the library and information science literature. Then, the presenter will delve into the process of conducting a content analysis of library websites, breaking down the general steps and providing helpful tips along the way. These steps will be demonstrated with an example of a study conducted by the presenter that used information from library websites to determine which academic library departments (collections/technology, research/instruction, etc.) manage institutional repositories. Lastly, the session will conclude with an activity that will walk attendees through thinking of a research question and how to design a content analysis for that question.

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Buchhofer, Beth. "New Jersey public library services for homeschoolers /." Full text available online, 2008. http://www.lib.rowan.edu/find/theses.

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Tolley, Rebecca. "A Trauma-Informed Approach to Library Services." Digital Commons @ East Tennessee State University, 2020. https://dc.etsu.edu/etsu_books/202.

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We are only now coming to terms with how common trauma really is; a landmark Kaiser study that surveyed patients receiving physicals found that almost two-thirds had experienced at least one form of abuse, neglect, or other trauma as a child. Though originating in the fields of health and social services, trauma-informed care is a framework that holds great promise for application to library work. Empathetic service, positive patron encounters, and a more trusting workplace are only a few of the benefits that this approach offers. In this important book Tolley, experienced in both academic and public libraries, puts these ideas into the library context. Library administrators, directors, and reference and user services staff will all benefit from learning the six key principles of trauma-informed care; characteristics of a trusting and transparent library organization, plus discussion questions to promote a sense of psychological safety among library workers; how certain language and labels can undermine mutuality, with suggested phrases that will help library staff demonstrate neutrality to patron ideas and views during information requests; delivery models that empower patrons; advice on balancing free speech on campus with students’ need for safety; how proper furniture arrangement can help people suffering from PTSD feel safe; guidance on creating safe zones for LGBTQIA+ children, teens, and adults; and self-assessment tools to support change toward trauma-responsive library services. Using the trauma-informed approach outlined in this book, libraries can ensure they are empathetic community hubs where everyone feels welcomed, respected, and safe.<br>https://dc.etsu.edu/etsu_books/1222/thumbnail.jpg

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Kelapure, Rohit Dilip. "Scenario-Based Generation of Digital Library Services." Thesis, Virginia Tech, 2003. http://hdl.handle.net/10919/33634.

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With the enormous amount of information being created digitally or converted to digital formats and made available through Digital Libraries (DLs), there is a strong demand for building tailored DL services to attend the preferences and needs of diverse targeted communities. However,construction and adaptation of such services takes significant effort when not assisted by methodologies, tools, and environments that support the complete life cycle of DL development,including requirements gathering, conceptual modeling, rapid prototyping, and code generation/reuse. With current systems, these activities are only partially supported, generally in an uncorrelated way that may lead to inconsistencies and incompleteness. Moreover, such existing approaches are not buttressed by comprehensive and formal foundations and theories. To address these issues we describe the development, implementation, and deployment of a new generic digital library generator yielding implementations of digital library services from models of DL â societiesâ and â scenariosâ . The distinct aspects of our solution are: 1) an approach based on a formal, theoretical framework; 2) use of state-of-the-art database and software engineering techniques such as domain-specific declarative languages, scenario-synthesis, and componentized and model-driven architectures; 3) analysis centered on scenario-based design and DL societal relationships; 4) automatic transformations and mappings from scenarios to workflow designs and from these to Java implementations; and 5) special attention paid to issues of simplicity of implementation, modularity, reusability, and extensibility. We demonstrate the feasibility of the approach through a number of examples.<br>Master of Science

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Brogan, Martha L. "A Survey of Digital Library Aggregation Services." Digital Library Federation, 2003. http://hdl.handle.net/10150/106263.

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This 105-page report is deposited with permission of the Digital Library Federation which retains copyright. It is freely available in html and pdf formats at the DLF Web site or may be purchased in softcover edition for $20 from DLF.<br>This report, commissioned by DLF, provides an overview of a diverse set of more than thirty digital library aggregation services, organizes them into functional clusters, and then evaluates them more fully from the perspective of an informed user. Most of the services under review rely wholly or partially on the Protocol for Metadata Harvesting of the Open Archives Initiative (OAI-PMH). Each service is annotated with its organizational affiliation, subject coverage, function, audience, status, and size. Critical issues surrounding each of these elements are presented in order to provide the reader with an appreciation of the nuances inherent in seemingly straightforward factual information, such as "audience" or "size." Each service is then grouped into one of five functional clusters: open access e-print archives and servers; cross-archive search services and aggregators; from digital collections to digital library environments; from peer-reviewed "referratories" to portal services; specialized search engines. This publication was deposited with permission of the publisher (Digital Library Federation Council on Library and Information Resources Washington, DC.).

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Chiu, Chi-Hsun. "Multimedia technology enhances library services : creating an interactive DVD for Muncie Public Library." Virtual Press, 2006. http://liblink.bsu.edu/uhtbin/catkey/1345334.

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This creative project is to create a DVD as an interactive tool for Muncie Public Library librarians, introducing the library's environment and promoting programs to local residents. The DVD provides a friendly interface and utilizes the latest technology, such as Quick Time movies, 360° Virtual pictures and animations in introducing the library's facilities and guiding Muncie residents visually around the library. Additionally, the DVD provides a new method instead of a traditional flyer for residents to access the library's services and programs.<br>Department of Telecommunications

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Saravani, Sarah-Jane. "Delivering mobile library services : competency implications for vocational education and training library staff." Thesis, Curtin University, 2013. http://hdl.handle.net/20.500.11937/903.

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In a rapidly-changing technology environment, the library professional needs to demonstrate competence in the implementation of mobile technologies and resultant service delivery. The preparedness of vocational education and training sector library staff in Australasia to leverage the potential of mobile technologies has been investigated to determine the factors and relationships that influence technology acceptance. Library staff were keen to master mobile devices, believing competency to be crucial to working effectively in the mobile environment.

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Heeks, Peggy. "School library services after ERA : an investigation of the effect of the 1988 Education Reform Act on school library services." Thesis, Loughborough University, 1992. https://dspace.lboro.ac.uk/2134/7312.

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This study has addressed three core questions: What is the current state of School Library Services? How is the Education Reform Act affecting these services? Why are specific choices being made by School Library Services from the options available post-ERA? Information was gathered from questionnaires, consultation, seminars etc., and also by contact 1989-91 with 14 authorities in England and Wales. Specific matters investigated over the two-year period were: Structures; Policies; Service range and level; Relationships. The study found evidence that ERA had a significant effect during this period on library support services to schools, but that other influences on change were at work, most notably the community charge and its repercussions. All the School Library Services in the contact authorities changed between 1989 and 1991, although in different degrees, and it was observed that the effect of national legislation was being mediated by local cultures. The hypothesis that 'The Education Reform Act is leading to new perceptions of School Library Service effectiveness' was upheld, and factors making for effectiveness were identified.

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Wallace, Rick L., and Nakia J. Cook. "Rethinking Ways to Provide Library Services to Rural Clinicians." Digital Commons @ East Tennessee State University, 2012. https://dc.etsu.edu/etsu-works/8725.

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Books on the topic "ChatGPT for Library Services"

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United States. Equal Employment Opportunity Commission, ed. Library services. EEOC, 1991.

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International Development Research Centre (Canada). Library services. International Development Research Centre, 1989.

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United States. Dept. of Commerce., ed. Library & information services. U.S. Dept. of Commerce, 1996.

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United States. Dept. of Commerce, ed. Library & information services. U.S. Dept. of Commerce, 1996.

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United States. Dept. of Commerce, ed. Library & information services. U.S. Dept. of Commerce, 1996.

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United States. Dept. of Commerce., ed. Library & information services. U.S. Dept. of Commerce, 1996.

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Aamot, Gordon. Library services in non-library spaces. Association of Research Libraries, Office of Leaderhip and Management Services, 2004.

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Batt, Fred. Academic library reference services. ERIC, 1987.

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1938-, Chernik Barbara E., ed. Introduction to library services. Libraries Unlimited, 1992.

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Herring, James E. Managing school library services. Robert Gordon Institute of Technology, 1985.

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Book chapters on the topic "ChatGPT for Library Services"

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Syah, Gusnaldi Kristiadi, Athanasia Octaviani Puspita Dewi, and Heriyanto Heriyanto. "ChatGPT Potential for Improving Library Services." In Advances in Social Science, Education and Humanities Research. Atlantis Press SARL, 2024. https://doi.org/10.2991/978-2-38476-313-9_36.

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Kubek, Mario. "Library Services." In Studies in Big Data. Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-23136-1_2.

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Cawasjee, Anne-Marie, and Maureen Forrest. "Costing Library Services." In Health Information Management: What Strategies? Springer Netherlands, 1997. http://dx.doi.org/10.1007/978-94-015-8786-0_17.

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Michold, U., M. Cummins, J. M. Watson, J. Holmquist, and R. Shobbrook. "Library Information Services." In Information & On-Line Data in Astronomy. Springer Netherlands, 1995. http://dx.doi.org/10.1007/978-94-011-0397-8_20.

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Ali, Mohd Akhter, and M. Kamraju. "Ecosystem Services." In Earth and Environmental Sciences Library. Springer Nature Switzerland, 2023. http://dx.doi.org/10.1007/978-3-031-46720-2_4.

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Cant, Monica. "Supplementary Services." In School and College Library Practice. Routledge, 2021. http://dx.doi.org/10.4324/9781003230045-12.

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Abson, Claire, and Alastair Allan. "Information and Library Services." In Research Methods for Postgraduates: Third Edition. John Wiley & Sons, Ltd, 2016. http://dx.doi.org/10.1002/9781118763025.ch10.

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Adetayo, Adebowale Jeremy, Oluwaseun Odunayo Babalola, and Victoria Adeola Olukayode. "The Convergence of AI and Librarianship." In Advances in Computational Intelligence and Robotics. IGI Global, 2024. https://doi.org/10.4018/979-8-3693-4252-7.ch019.

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This chapter investigates the influence of AI-powered chatbots, specifically ChatGPT, Gemini, and Copilot, on library services. It examines their transformative role in user engagement, information access, and the future of librarianship. The study evaluates the unique capabilities of each chatbot, from ChatGPT's content generation to Gemini's engagement features to Copilot's information retrieval accuracy. It also explores the potential to generate hallucinatory answers and ethical concerns related to data privacy, bias mitigation, and transparency in AI implementation. The findings underscore the substantial potential of AI chatbots in revolutionizing library services, with ChatGPT, Gemini, and Copilot each contributing distinct strengths to user interactions and information dissemination, thereby enhancing library experiences for diverse user needs. This chapter emphasizes balancing technological innovation with ethical considerations in the library context.

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Cher, Patrick. "19 Empowering Library Services: Building a ChatGPT Chatbot." In New Horizons in Artificial Intelligence in Libraries. De Gruyter, 2024. https://doi.org/10.1515/9783111336435-020.

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Variant Anna, Nove E. "ChatGPT and the Future of Library Reference Services." In Handbook of Trends and Innovations Concerning Library and Information Science. De Gruyter, 2025. https://doi.org/10.1515/9783111443003-009.

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Conference papers on the topic "ChatGPT for Library Services"

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Kanjolia, Aryan, Anshu Tiwari, Bhishek Kumar, and Pawan Singh Mehra. "Harnessing ChatGPT in Financial Services: Opportunities and Challenges." In 2024 1st International Conference on Advanced Computing and Emerging Technologies (ACET). IEEE, 2024. http://dx.doi.org/10.1109/acet61898.2024.10730216.

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Wongabut, Thanatat, Unhawa Ninrutsirikun, and Chonlameth Arpnikanondt. "Automating Persona Generation: Leveraging ChatGPT-4 in Educational Digital Services." In 2025 Joint International Conference on Digital Arts, Media and Technology with ECTI Northern Section Conference on Electrical, Electronics, Computer and Telecommunications Engineering (ECTI DAMT & NCON). IEEE, 2025. https://doi.org/10.1109/ectidamtncon64748.2025.10962020.

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Tang, Kuotai, and Chujun Huang. "Bayesian algorithm in library information social services research." In 2023 11th International Conference on Information Technology: IoT and Smart City (ITIoTSC). IEEE, 2023. http://dx.doi.org/10.1109/itiotsc60379.2023.00011.

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Anjarwati, Lila, and Reza Masrurah. "User Satisfaction on e-Library Services in the Library of the University Campus B Airlangga." In 3rd International Conference on Record and Library. SCITEPRESS - Science and Technology Publications, 2018. http://dx.doi.org/10.5220/0008668400002300.

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Prihadini, Lika, and Dian Indriani. "Increasing User Independence to Maximize Library Services, UiTM Puncak Alam." In 3rd International Conference on Record and Library. SCITEPRESS - Science and Technology Publications, 2018. http://dx.doi.org/10.5220/0008669100002300.

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Zmeskov, Andrey I., and Alexandra Y. Telitsyna. "Hopes and concerns about ChatGPT." In Twenty Seventh International Conference and Exhibition «LIBCOM- 2023». Russian National Public Library for Science and Technology, 2024. http://dx.doi.org/10.33186/978-5-85638-269-2-2024-32-35.

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The authors generalize the benefits of ChatGPT (Generative Pre-trained Transformer), i.e. the higher performance in processing big data arrays, generation of personalized and relevant recommendations, reduced costs for essential resources. At the same time, the widespread concerns about promotion of ChatGPT are discussed, e.g. human views manipulations, misinformation, decrease of employment in several sectors of economy, and weakening human communications. The authors emphasize that the professionals are concerned about the negative consequences and potential ChatGPT misuse; they suggest how to prevent negative outcomes, in particular, to introduce government control of AI-systems development and application. The study is accomplished under the Government Order to RNPLS&T for 2023 No, 075-01235-23-00 of December 29, 2022, Unified State Information Control System (USICS) 1021062311368-2-5.8.3, USICS Theme: «1021062311368-2-5.8.3 Developing e-librarianship as a scientific and academic discipline in the circumstances of transforming library collections, reference, bibliographic and document services in digital environment (FNEG-2022-0004)» and within the Fundamental Studies Program of the Higher School of Economics University.

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Sokolova, Yulia V. "Sci-tech libraries in the context of modern chat-communication." In Eighth World Professional Forum Sudak-Gelendzhik-Transit «Gelendzhik-2024». Russian National Public Library for Science and Technology, 2024. http://dx.doi.org/10.33186/978-5-85638-276-0-122-126.

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The author examines the concepts of communication, distance library services, chatcommunication, and chat-bot. She reviews the history of chat-communication and chat-bots in the libraries, and develops the classification of chats. The author also analyzes the potential and functionality of chatbots used in the libraries, in particular, the sci-tech libraries, as well as that of ChatGPT. She introduces the instructional chat-bot for the libraries designed in the Russian National Public Library for Science and Technology. The paper is prepared in the framework of the Government Order to RNPLS&T for 2024, theme 1021062311368-2-5.8.3 “Development of e-librarianship as a scientific and academic discipline in the circumstances of transforming library collection, reference and bibliographic and document services in the digital environment” (FNEG-2022-0004).

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Borst, Timo, and Omid Ghiasvand. "Reconciling an AI-based chatbot with established library services." In JCDL '24: 24th ACM/IEEE Joint Conference on Digital Libraries. ACM, 2024. https://doi.org/10.1145/3677389.3702545.

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Thalaya, Nannaphat, and Kitti Puritat. "BCNPYLIB CHAT BOT: The artificial intelligence Chatbot for library services in college of nursing." In 2022 Joint International Conference on Digital Arts, Media and Technology with ECTI Northern Section Conference on Electrical, Electronics, Computer and Telecommunications Engineering (ECTI DAMT & NCON). IEEE, 2022. http://dx.doi.org/10.1109/ectidamtncon53731.2022.9720367.

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Gonçalves, Anna Paula Figueiredo, André Pimenta Freire, and Denilson Alves Pereira. "Accessibility Assessment in Banking Chatbots using Texts Written by Deaf People who use Portuguese as a Second Language." In Simpósio Brasileiro de Sistemas de Informação. Sociedade Brasileira de Computação, 2025. https://doi.org/10.5753/sbsi.2025.246536.

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Context: The study examines the ability of banking chatbots to understand and respond to interactions with deaf people who use Portuguese as a second language (L2), with a focus on digital accessibility in automated banking services. Problem: The hypothesis is that banking chatbots have difficulty interpreting requests in Portuguese as L2 and expressions based on the gloss of Brazilian Sign Language (Libras), resulting in digital exclusion and barriers in service. Solution: The proposal diagnoses the ability of chatbots, aiming at their understanding in the interactions of deaf users in order to improve accessibility. SI Theory: The research uses Inclusive Design and Task-Technology Fit (TTF), assessing whether chatbots are suitable for the needs of users who use Portuguese as L2. Method: A case study was carried out, with a qualitative approach. Ten banking activities were simulated in the chatbots of Banco do Brasil, Bradesco and Itaú, using inputs in formal Portuguese and as L2, with the help of ChatGPT for translations. Summary of Results: The results indicate error rates between 10% and 70%, with most errors in inputs that used Portuguese as L2 or colloquial language, evidencing the inadequacy of the chatbots for the deaf community. Contributions and Impact to the Field of IS: The study suggests the need for improvements in the language models of the chatbots to make them more inclusive for deaf users, generating impact in academia and in the technology industry.

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Reports on the topic "ChatGPT for Library Services"

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Finnell, Joshua Eugene. Data Services @ The Library. Office of Scientific and Technical Information (OSTI), 2016. http://dx.doi.org/10.2172/1254261.

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Brundy, Curtis, and Megan N. O'Donnell. Iowa State University Library Research Data Services Gap Analysis. Iowa State University Digital Repository, 2019. http://dx.doi.org/10.31274/cos_reports-20180813-000.

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Corbin, Brenda G., and Uta Grothkopf. LISA-The Library and Information Services in Astronomy Conferences. Defense Technical Information Center, 2007. http://dx.doi.org/10.21236/ada463045.

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Walker, Philip. Library Impact Practice Brief: Assessing Library Information Services and Demonstrating Value through the Tailored Design Method. Association of Research Libraries, 2022. http://dx.doi.org/10.29242/report.vanderbilt2022.

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Demonstrating the value of a biomedical library can be a daunting and somewhat ineffective task. The current literature base contains many articles attempting to achieve this goal by analyzing the collections through resource usage and citation analysis. However, with competing budgets across university campuses, it has become essential to investigate and develop methods in which libraries can correlate collections and services as it relates to their role as a partner across the scholarly, education, and service missions of our institutions. This practice brief discusses various methods and strategies in which the Annette and Irwin Eskind Family Biomedical Library and Learning Center sought to identify, compile, analyze, and disseminate relevant data to demonstrate its impact or added value to the research enterprise at Vanderbilt University and Vanderbilt University Medical Center. This work was done as part of the library’s participation in the ARL Research Library Impact Framework initiative.

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McDowall, Sue, Sally Boyd, Natalie Paterson, and Jessie Dong. School library spaces, resources, and services in Aotearoa New Zealand. NZCER, 2025. https://doi.org/10.18296/rep.0068.

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Mian, Anam, and Holly Gross. ARL Academic Law Library Statistics 2022. Association of Research Libraries, 2023. http://dx.doi.org/10.29242/lawstats.2022.

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This edition of the ARL Academic Law Library Statistics is a compilation of data that describes collections, expenditures, personnel, and services in law libraries at ARL member institutions in the US and Canada in 2022.

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Mian, Anam, and Holly Gross. ARL Academic Health Sciences Library Statistics 2022. Association of Research Libraries, 2023. http://dx.doi.org/10.29242/hslstats.2022.

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This edition of the ARL Academic Health Sciences Library Statistics is a compilation of data that describes collections, expenditures, personnel, and services in medical libraries at ARL member institutions in the US and Canada in 2022.

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Bass, Jordan, Emma Popowich, Andrea Szwajcer, and Sherri Vokey. Library Impact Practice Brief: Developing and Delivering New Research Services at the University of Manitoba Libraries. Association of Research Libraries, 2022. http://dx.doi.org/10.29242/brief.umanitoba2022.

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This practice brief provides an overview of lessons learned in developing and deploying the Research Services & Digital Strategies unit at the University of Manitoba Libraries. The brief reviews and assesses the initial delivery and outcomes of three existing research support services—research data management, digitization, and research impact—and discusses next steps for these services.

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Belton, Tom, Amanda Jamieson, Amanda Oliver, and Anne Quirk. Library Impact Research Report: Impact of Archival Collections and Services on the Western University Department of History. Association of Research Libraries, 2022. http://dx.doi.org/10.29242/report.westernuni2022.

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As part of ARL’s Research Library Impact Framework initiative, Western University Libraries conducted a study to examine the impact of archival collections and related services on teaching and research in Western University’s Department of History.

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Ali, Ibraheem, Thea Atwood, Renata Curty, et al. Research Data Services: Partnerships. Association of Research Libraries and Canadian Association of Research Libraries, 2022. http://dx.doi.org/10.29242/report.rdspartnerships2022.

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The Association of Research Libraries (ARL)/Canadian Association of Research Libraries (CARL) Joint Task Force on Research Data Services (RDS) formed in 2020 with a two-fold purpose: (1) to demonstrate and commit to the roles research libraries have in stewarding research data and as part of institution-wide research support services and (2) to guide the development of resources for the ARL and CARL memberships in advancing their organizations as collaborative partners with respect to research data services in the context of FAIR (findable, accessible, interoperable, and reusable) data principles and the US National Academies’ Open Science by Design framework. Research libraries will be successful in meeting these objectives if they act collectively and are deeply engaged with disciplinary communities. The task force formed three working groups of data practitioners, representing a wealth of expertise, to research the institutional landscape and policy environment in both the US and Canada. This report of the ARL/CARL RDS task force’s working group on partnerships highlights library RDS programs’ work with partners and stakeholders. The report provides a set of tools for libraries to use when assessing their RDS partnerships, including assessing partnerships using a partnership life cycle, defining the continuum of possible partnerships, and creating a catalog. Not all partnerships will last the entirety of a librarian’s career, and having clear parameters for when to continue or sunset a partnership can reduce ambiguity and free up resources. Recognizing the continuum of possible partnerships can provide the framework by which librarians can understand the nature of each group. From cyclical to seasonal to sporadic, understanding the needs of a type of partnership can help libraries frame their understanding and meet a group where they are. Finally, creating a catalog of partnerships can help libraries see the landscape of the organization, as well as areas for growth. This approach also aligns with OCLC’s 2020 report on Social Interoperability in Research Support: Cross-Campus Partnerships and the University Research Enterprise, which highlights the necessity of building and stewarding partnerships. Developing and providing services in a decentralized organization relies on the ability to build trusted relationships. These tools will help libraries achieve sustainable growth that is in concert with their partners, generating robust, clearly aligned initiatives that benefit all parties, their campuses, and their communities.

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