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1

McKernan, Mary. 7 million questions: An appraisal of the Citizen Advice Bureau. The Author], 1992.

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2

Bureau, Drumchapel Citizens Advice. Drumchapel Citizens Advice Bureau: Annual report. [The Bureau], 1986.

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3

Scotland, Citizens Advice. Demands on bureaux: Report. Citizens Advice Scotland, 1993.

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4

Richards, Jean. Inform, advise and support: The story of fifty years of the Citizens Advice Bureau. Lutterworth, 1989.

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5

McAllister, Janetta T. Provision and participation: The Citizens Advice Bureau service in wales. University College ofNorth Wales, Centre for Social Policy Research and Development, 1988.

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6

Childs, Di. Citizens' advice: A study of who uses London's Citizens Advice Bureaux and the service they receive. Greater London Citizens Advice Bureaux, 1985.

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7

Childs, Di. Citizens' advice: A study of who uses London's Citizens Advice Bureaux and the service they receive. The Bureaux, 1985.

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8

Bureau, Leeds Citizens Advice. A guide to Citizens Advice Bureau services in the Leeds area. Leeds Citizens Advice Bureau, 1993.

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9

Galvin, Kathleen. Citizens Advice Bureaux in general practice: A pilot project evaluation. Institute of Health & Community Studies, Bournemouth University, 1996.

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10

Bureaux, National Association of Citizens Advice. A report on the 1984/85 coal dispute and the CAB service. NACAB, 1985.

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11

Clark, Ann. After the Social Fund: Citizens Advice Bureaux' experience in the first year. Citizens Advice Scotland, 1989.

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12

Reed, Felicity. Listen for a change: Summary : a report of the Advocacy Project : Gateshead Citizens Advice Bureau. Gateshead Citizens Advice Bureau, 1994.

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13

National Association of Citizens Advice Bureaux. Charging into the new tax: Lessons from Citizens Advice Bureaux' experience of the community charge. NACAB, 1992.

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14

Ambrose, Peter. Eleven [plus] to one: The value of the Brighton and Hove Citizens' Advice Bureau to the local economy. University of Brighton, Health and Social Policy Research Centre, 2004.

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15

Braniff, P. L. Debt in West Belfast: A pilot study : a report on aspects of current debt cases dealt with by the Citizens' Advice Bureau at Andersonstown. Suffolk and Andersonstown Citizens' Advice Bureau, 1989.

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16

Rainbow, Heather. No money? Who cares ...: A report on work carried out jointly between Finsbury Citizens Advice Bureau and Finsbury Social Services Area Team in the London borough of Islington. Home and Community Welfare Rights Project, Finsbury Citizens Advice Bureau, 1985.

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17

Inform, Advise and Support: Fifty Years of the Citizens Advice Bureau (Stories of Faith & Fame). Lutterworth Press, 1989.

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18

National Association of Citizens Advice Bureaux., ed. Homelessness: a national survey of Citizens Advice Bureau clients. National Association of Citizens Advice Bureaux, 1988.

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19

Citizens' Advice Bureaux: For the Community, by the Community. Pluto Pr, 1989.

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20

Glasper, Edward Alan, Gillian McEwing, and Jim Richardson, eds. Reference section. Oxford University Press, 2010. http://dx.doi.org/10.1093/med/9780198569572.003.0033.

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Types of communication 984Action for Sick Children 986The role of the Citizen's Advice Bureau (CAB) 988Common investigations 990• Communication is a transfer of information, and the flow of communication will be hindered if the non-verbal cues and the spoken message are incongruous....
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21

National Association of Citizens Advice Bureaux., ed. Hard labour: Citizens Advice Bureaux experience on low pay and poor working conditions. National Association of Citizens Advice Bureaux, 1990.

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22

National Association of Citizens Advice Bureaux., ed. Hard labour: Citizens advice bureaux experience on low pay and poor working conditions. National Association of Citizens Advice Bureaux, 1990.

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23

National Association of Citizens Advice Bureaux., ed. Citizens advice bureaux: Debt and the courts : NACAB's response to the Civil Justice Review of Enforcement of Debt. National Association of Citizens Advice Bureaux, 1987.

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24

National Association of Citizens Advice Bureaux., ed. Citizens advice bureaux and small claims in the county court: NACAB's response to the Civil Justice Review's report. NationalAssociation of Citizens Advice Bureaux, 1987.

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25

Building businesses... or barriers?: Citizens Advice Bureaux respond to the Department of Employments's White Paper, "Building businesses... not barriers". National Association of Citizens Advice Bureaux, 1986.

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26

National Association of Citizens Advice Bureaux., ed. On the road to recovery: Citizens advice bureaux respond to "Primary health care: an agenda for discussion" (Cmnd. 9771). National Association of Citizens Advice Bureaux, 1987.

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