Academic literature on the topic 'Citizens information service'
Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles
Consult the lists of relevant articles, books, theses, conference reports, and other scholarly sources on the topic 'Citizens information service.'
Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.
You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.
Journal articles on the topic "Citizens information service"
1
Paul, Anindita. "Assessing the Value of a Government Call Centre in India: A Case Study." IIM Kozhikode Society & Management Review 8, no. 1 (January 2019): 23–33. http://dx.doi.org/10.1177/2277975218817403.
Full textAbstract:
Integrated information systems enable governments to provide better services to citizens. With the aid of such systems, citizens and service agents are able to communicate and resolve issues faster and with ease. The present study looks at an integrated information system employed in a government call centre in South India to gauge its value for the government and citizens. A holistic evaluation of the integrated information system was made in order to identify the impact on governance-centric values for citizen services. Analysis of call logs, process flows, citizen feedback and web-presence led to an understanding of aspects that disable better utilization of the integrated information systems for citizen-centric services. The call centre lagged in efficient resource allocation, agent utilization and process flow that are essential for creating value for the government by improving operations and processes. Citizen-centric values that were affected emerged mainly from the inadequateness in service quality and paucity of digital access. Resource utilization, process efficiency, higher participation by citizens through the digital medium and citizen satisfaction were seen as areas that could impact services offered to the citizens positively.
2
Pareek, Urvashi, and Nagendra Ambedkar Sole. "Delivery of Time-Bound Public Services to Citizens: Indian Experience." Indian Journal of Public Administration 66, no. 3 (September 2020): 343–55. http://dx.doi.org/10.1177/0019556120953806.
Full textAbstract:
The delivery of public services to the citizens is the most critical function of the government, among the other functions being development and regulation. The three essential pillars of public service delivery are timelines, quality and grievance redressal. The concept of public service delivery emerged in the 1990s, with New Public Management and Citizen Charter’s evolution in the UK. With the shift in the role of the state from provider to facilitator and regulator of public services, the focus is to ensure transparency, accountability and citizen centricity in administration and maintain citizen’s satisfaction and trust in the government. This article highlights the concept of public service delivery, and time-bound delivery practices, adopted internationally and nationally. The article concludes that India needs to look beyond Information and Communications Technology and capitalise on other options as listed in suggestions.
3
Emmanouil, Dimitrios, and Antonia Mourtzikou. "A Follow up to Semi-Automatic Systems for Exchanging Health Information." International Journal of Reliable and Quality E-Healthcare 4, no. 1 (January 2015): 45–61. http://dx.doi.org/10.4018/ijrqeh.2015010104.
Full textAbstract:
The present research is an attempt to explore the applicability of the best possible service in the area of organized health care services, at fixed predefined points of service. The suggestion is that there should be a system that will receive and provide information about health matters of general public concern. Thus following the lead of Citizen Service Centers in Greece, it can be extended conveniently to mobile devices. The main survey was conducted on a sample of Municipalities and Citizens in the year 2013. The results indicate that the new proposed system could be more secure for citizens for future use, based on supervising procedure by proper employee who will provide more help to the users, instead of a fully automatic system.
4
Sorn-in, Kanda, Kulthida Tuamsuk, and Wasu Chaopanon. "Factors affecting the development of e-government using a citizen-centric approach." Journal of Science & Technology Policy Management 6, no. 3 (October 5, 2015): 206–22. http://dx.doi.org/10.1108/jstpm-05-2014-0027.
Full textAbstract:
Purpose – The purpose of this paper is to study the factors affecting the development of e-government by using a citizen-centric approach. Design/methodology/approach – This paper is a mixed-methods study consisting of qualitative and quantitative research. Data were collected from government agencies using a structured interview and questionnaire about e-government services. The research was collected from the people responsible for the management of an e-government project in 75 government agencies. In addition, the researcher collected data from 1,400 citizens by using an e-Survey questionnaire that grouped participants by age. Findings – By using a citizen-centric approach, the paper identified the factors affecting the development of e-government. There were five factors from the viewpoint of government agencies and citizen groups: quality of e-government services, policy and governance, information technology infrastructure, organization and economy and society. Research limitations/implications – The research covered the development patterns of e-government for services from government to citizens only. Practical implications – Seeing the importance of environmental factors for both service providers and service users would facilitate continuous improvement of e-government service provision by government agencies. Social implications – The results reflect citizens’ need for e-government services; quality is their priority. Hence, government agencies must consider the quality of the delivery of information and e-government services as they relate to the lifestyles and needs of citizens. Originality/value – The creation of knowledge from merging e-government concepts with citizen-centric principles is a modern government sector management theory. This research stresses the need for the government sector to see the need for e-government and to recognize the factors for its successful development. This means the design and development of e-government services should respond to the increasing needs of the citizens.
5
Ma, Liang, and Yueping Zheng. "National e-government performance and citizen satisfaction: a multilevel analysis across European countries." International Review of Administrative Sciences 85, no. 3 (July 15, 2017): 506–26. http://dx.doi.org/10.1177/0020852317703691.
Full textAbstract:
Are citizens more satisfied with e-government ranked higher in league tables? In this article, we empirically examine the relationship between objective e-government performance on the supply side and the perceptions of citizens on the demand side. A multilevel analysis of over 28,000 respondents across 32 European countries reveals that highly ranked e-government is warmly welcomed by citizens, suggesting that the supply and demand sides of e-government are, in part, consistent. Specifically, the e-government performance–satisfaction correlations in e-service and e-participation are more prominent than that of e-information. The results also show that citizens’ perceived e-government benefits are mainly from using online services. While e-government rankings are reasonably predictive of citizen satisfaction, they should be referred to with caveats in e-government policies. Points for practitioners The empirical findings reveal that objective e-government performance is partially congruent with citizens’ satisfaction and perceived benefits. While e-government rankings may not be good predictors of citizen use, they do coincide, in part, with citizen satisfaction. Ubiquitous e-government benchmarks can be referred to as reliable gauges of citizen satisfaction, though their susceptibility varies across the purposes of e-government use. The various benefits that citizens perceived from e-government are primarily derived through online services instead of electronic information or participation, and the government should pay more attention to e-service development in order to bring more benefits to its users.
6
R. Al-Soud, Anas, Hussein Al-Yaseen, and Saheer H. Al-Jaghoub. "Jordan’s e-Government at the crossroads." Transforming Government: People, Process and Policy 8, no. 4 (October 14, 2014): 597–619. http://dx.doi.org/10.1108/tg-10-2013-0043.
Full textAbstract:
Purpose – The purpose of this paper is to assess the maturity level of the Jordanian electronic Government (e-Government) program from the citizen’s perspective. This assessment aims to help in determining whether the Jordanian e-Government strategy, set back in 2002, has achieved its main objectives which are delivering services to people across society, irrespective of location, economic status, education or ICT ability; improving the ICT readiness and infrastructure; and developing new service delivery channels and increase the involvement of citizens through the use of ICTs. Jordan started a national e-Government initiative aiming to streamline government procedures and provide government information and services to the public online. This paper reveals the levels of citizens’ awareness, acceptance, usage and willingness to use the e-Government services in Jordan. It investigates issues such as Jordan’s e-Government maturity level, citizen’s preferences when dealing with e-Government, citizen’s attitude toward using various e-services, citizen’s concerns and the required services. Design/methodology/approach – To achieve the research purposes, which needed a high rate of respondents to generalize the findings, we opted for quantitative research through questionnaires as an appropriate instrument base to address the citizens’ awareness and usage of e-Government services. In total, 7,238 distributed surveys were conducted across Jordan. The average of the responses rate in the three regions was 58.6 per cent. Findings – The citizen’s interest in e-Government services is declining, as the citizens’ level of awareness of e-Government and its services is still modest after more than ten years of the start of the e-Government program in Jordan. Citizens’ attitude toward using e-Government services is changing and determined by various factors and issues reported in the paper. Research limitations/implications – The selected governorates might not be the best governorates to represent the three regions of Jordan, the data took almost 15 months to be collected and analyzed which may have resulted in some changes to the reality. Finally, developing countries are not a homogenous group and, therefore, the results of this paper may not be generalizable. Originality/value – The findings present a number of key factors that hinder Jordan’s e-Government development. These findings can be useful for researchers and practitioners, as they provide rich insights on e-Government development. The findings can be also useful to other developing countries, as they can help them in understanding citizen related challenges when designing, planning and implementing their e-Government initiatives.
7
Gautam, Ajay. "Role of Coordination in Effective Public Service Delivery System." Journal of Public Administration and Governance 10, no. 3 (September 2, 2020): 158. http://dx.doi.org/10.5296/jpag.v10i3.17205.
Full textAbstract:
Governance and delivery of public services are aimed at managing limited available resources to effectively deliver services to the citizens of a country. However, due to lack of coordination management, personal political gains and inclusion of politics, citizens are deprived of the required information and infrastructure. This deprivation not only results in economic losses but also causes deterioration of the state of social well-being. Indian public administration has suffered from the problem of coordination due to which in many aspects the objective of benefitting the citizens is not fulfilled. This study is focused on examining the role of coordination in the public service delivery system. By comparing the Indian public delivery service system with those of Uruguay and Georgia, this study reveals that presence of coordination among the organizations, agencies, and departments improves transparency, accessibility of information, institutional capacity, and innovativeness of a country. Hence, for effective delivery of public services to citizens, maintenance of coordination is essential.
8
Biljohn, Maréve Inge, and Liezel Lues. "Social innovation and service delivery in Belgium and South Africa." Transforming Government: People, Process and Policy 13, no. 2 (May 20, 2019): 143–58. http://dx.doi.org/10.1108/tg-11-2018-0070.
Full textAbstract:
Purpose Social innovation (SI) remains a latent area in the South African local government (LG) sphere despite its growing use in public-sector service delivery globally. This paper aims to investigate the use of SI in the service delivery of LG through a comparison between the City of Ghent (CoG) (Belgium) and the Mangaung Metropolitan Municipality (MMM) (South Africa). Design/methodology/approach Through a comparative case study approach, qualitative research methods were used to both collect and analyze the data. Data collection instruments included document analysis (naturally occurring data), semi-structured interviews (generated data) and focus group discussions (generated data). Findings Although LG is obliged to collaborate with citizens, various factors influence citizens’ ability to make contributions, even when platforms are created. Collaborative initiatives aid in the realization of collective development visions and enhance citizen participation in a more responsive and inclusive approach to service delivery. Collaborations would require citizens and LG officials to be empowered by finding new ways of working together, as well as developing skills. Practical implications Citizens’ participation when SI is used to enhance service delivery should be meticulously planned. Co-producing services require a conducive internal organizational context that advances citizen participation in the governance and decision-making of service delivery, which is likewise optimal for enhancing the use of SI during the respective co-production service delivery stages. Achieving a conducive internal organizational context is influenced by the role of LG officials and politicians in understanding the value proposition of participation in service delivery to citizens. This value proposition is crucial to building and establishing a trust relationship between citizens, LG officials and politicians. Finally, consensus concerning the concept of SI and its use and implementation is important to ensure its consistent use and application by a municipality, and thus calls for further in-depth investigation. Originality/value SI is a nascent area for which the discourse is still under development, and it is a concept that is often the subject of debate in literature. This paper is justified by the fact that the use of SI in the South African LG sphere lags behind the growing use thereof in public-sector service delivery by LGs globally. In addition, the study presents novel insights regarding similarities and differences in the use of SI through a comparison between two LGs, namely, the MMM and the CoG.
9
Park, Hayan, and Muhammad Firdaus Samijadi. "Citizens Perception of E-Government in Korea: Importance-Performance Analysis on Users Satisfaction and Behavioral Intention." Journal of Public Administration and Governance 11, no. 2 (July 2, 2021): 357. http://dx.doi.org/10.5296/jpag.v11i2.18677.
Full textAbstract:
The implementation of technological developments in the field of Information and Communication Technologies (ICT) have been carried out by many countries to help make government service delivery to their citizens better. E-government initiatives are developed to try and attain a higher level of efficacy in government service provision by utilizing the latest developments in ICTs to innovate and promote the interactions with citizens. E-government initiatives should not only be about putting forms, websites and services online, but should also provide a framework of options on how the government continues to improve their services and how to bring adjustments based on the users' demand. A citizen-centric study of how citizens perceive e-government services should help governments and future researchers adjust their initiatives accordingly. This study explores the citizens' perception of e-government in Korea by utilizing an Importance-Performance Analysis method and also seeks to identify which attributes of e-government can influence citizens' satisfaction and behavioral intentions. The result of the IPA indicates that technical support/feedback and real-time service provision are the main areas where e-government should focus on. Overall, the IPA model indicates other factors that can influence satisfaction and behavioral intention, and a well-structured e-government plan based on the findings may as well enhance the specific aspect of e-government.
10
Miah, Shah Jahan. "The Role of End User in E-Government Application Development." Journal of Organizational and End User Computing 24, no. 3 (July 2012): 69–85. http://dx.doi.org/10.4018/joeuc.2012070104.
Full textAbstract:
This paper describes a new conceptual approach of e-government application development in which end users such as government managers, responsible officials and citizens at different levels can engage in effective service delivery, particularly in the agricultural sector. This approach provides end-user specific customizable provisions in which responsible government officials can design public services for the target end-user groups/local citizens such as primary producers. In the G2C (Government to Citizen) dimension, the author focuses on a hypothetical case of an e-government solution that provides various agricultural extension services such as training, awareness, consultation services, and knowledge sharing services provision, according to individual or farming requirements. This initiative reinforces a shift from the traditional information portal process to a new provision where citizens/primary producers can actively contribute in designing their useful services from the relevant government agencies. This paper presents a generic process model and identifies the critical interplaying roles between the end-user groups. The study argues that the process model may be operationalized in various other government service sectors.
Dissertations / Theses on the topic "Citizens information service"
1
Hedlund, Elin. "Citizen's Perspectives on Municipalities' E-Services : A Study about how a Municipality works with their E-Services and how they involve the Citizens." Thesis, Högskolan Väst, Avd för informatik, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hv:diva-15842.
Full textAbstract:
Digitalization and e-services are a hot topic within the Swedish municipalities today. There are a lot of discussions about how the municipalities can improve their services with the help of digital tools. However, the one thing that is often missed is what the citizens or end users' needs and want from a service. Through a mixed method approach, this research is looking into how one municipality in the western part of Sweden are working with their e-services and what the citizens think about them. In the study, the results show that the municipality needs a general strategic position in relation to digitalization. The research also show that it is more about the process and journey for both the employees and citizens rather than a question about which digital tool or service that they should use. The municipality is in the initial phase of digitalization and they need to have both the employees and the citizens on board to be able to succeed.
2
Ryan, Moling. "Access to Justice. A Study of the Legal Needs of Clients of the Citizens Information Service." Thesis, Queen's University Belfast, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.492497.
Full textAbstract:
This study seeks to address the gap in research in the Republic of Ireland on the topic of access to justice. It is argued that in order to meaningfully address this topic there needs to be reliable and quantifiable data regarding the legal or justiciable needs of the public. This data is widely available in other jurisdictions. The research was undertaken through a legal needs survey the content of which was based extensively on similar surveys in neighbouring jurisdictions. Because of the cost and other resources involved, it was decided to take as the 'urvey population a national sample of people, totaling 191, attending the Citizens Information Service. Thus, the outcome of the survey is limited to that Service but it is argued that it is indicative of the general population. An extensive examination of comparative international findings is also undertaken. The areas addressed in the survey included the incidence of justiciable events, their variation among different segments of the population, the responses to experiencing such problems, the barriers to accessing justice and the outcome of strategies to resolve the problems. The survey Jund that over half the population set had experienced justiciable problems. The experience of these problems was not randomly distributed and certain socio-demographic elements were capable of predicting the occurrence of such problems. The extent of unmet needs was identified as 8 per cent or as high as 27 per cent, depending on whether a narrow or a wider definition is taken. It is argued that the evidence in this survey and in related research suggests that there continues to be a number of barriers to accessing justice and this is most marked in the most disadvantaged categories of the population. A range of strategies, with an emphasis on a coherent and holistic approach are proposed.
3
Mohele, I., and Beer K. J. De. "The use of information and communications technology (ICT) in e-service delivery and effective governance in South Africa." Interim : Interdisciplinary Journal, Vol 6, Issue 2: Central University of Technology Free State Bloemfontein, 2007. http://hdl.handle.net/11462/408.
Full textAbstract:
Published ArticleThe current debate within the ASGISA and NEPAD policy structures of the South African Government is to enhance E-service delivery via Information and Communication Technologies (ICT) for all citizens. This paper deals with the problem how ICT in governance may be constructed to facilitate greater accountability, transparency and reducing corruption through better financial, public information management, procurement and administrative systems. South Africans especially in rural areas have a limited access to ICT. The main barriers to ICT access relate to high cost of Internet access, connectivity problems, lack of technical skills to support maintenance and low number of computers with Internet connectivity at schools, libraries and other public places.
4
SANTOS, Mônica Augusta dos. "Análise do serviço de informação ao cidadão das instituições federais de ensino da Região Nordeste." Universidade Federal de Pernambuco, 2016. https://repositorio.ufpe.br/handle/123456789/18672.
Full textAbstract:
Submitted by Fabio Sobreira Campos da Costa (fabio.sobreira@ufpe.br) on 2017-04-27T15:28:06Z
No. of bitstreams: 2
license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5)
Analise-do-Servico-de-Informacao-ao-Cidadao-das-IFEs-NE.pdf: 2394599 bytes, checksum: ea406a81a2f85a1f7431c52401037aa1 (MD5)Made available in DSpace on 2017-04-27T15:28:06Z (GMT). No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) Analise-do-Servico-de-Informacao-ao-Cidadao-das-IFEs-NE.pdf: 2394599 bytes, checksum: ea406a81a2f85a1f7431c52401037aa1 (MD5) Previous issue date: 2016-02-29
Desde a implementação da Lei de Acesso à Informação (LAI), em 2012, percebese uma busca intensiva da sociedade por informações de domínio público e a maior participação nas decisões governamentais, em relação à aplicação dos recursos públicos. O cumprimento da LAI resulta em práticas de transparência nas instituições, por meio da cultura do acesso e da oferta de serviços de informação à sociedade. Nesse sentido, a Ciência da Informação pode contribuir tanto nos processos de organização, disponibilização e acesso à informação, assim como na identificação das necessidades de informação dos usuários e na criação de uma base dos dados mais relevantes. Diante desse contexto, essa pesquisa teve como objetivo analisar os Serviços de Informação ao Cidadão (SICs), com foco no seu funcionamento, estrutura organizacional e no fluxo de informações utilizado. Permitindo assim, identificar pontos positivos e dificuldades que esses órgãos possam vivenciar no seu papel de facilitadores do acesso à informação. A pesquisa quanto aos objetivos é descritiva e tem natureza qualitativa e quantitativa. Quanto às fontes de dados é bibliográfica. Quanto aos procedimentos de coleta de dados foram utilizadas as técnicas de pesquisa documental e de levantamento, por meio de aplicação de questionário e realização de entrevista semiestruturada com os respondentes do sistema e-SIC das instituições da amostra. Como amostra selecionou-se as Instituições Federais de Ensino Superior do Nordeste com mais pedidos de informação no SIC, o que resultou em nove instituições. Os resultados obtidos forneceram embasamento para considerações importantes, das quais se destaca que os anos de cultura do segredo vivenciados pelas instituições e muitos dos seus servidores, ainda são um empecilho para que o fluxo informacional (desde o pedido de informação pelo cidadão até sua respectiva resposta) ocorra sem atrasos ou dificuldades, de forma eficiente. Outro destaque é para a inexperiência dos agentes públicos responsáveis pelo atendimento no SIC, assim como a ausência de ferramentas e técnicas para facilitar a localização de pedidos já respondidos e a falta de organização das informações coletadas na instituição, o que poderia facilitar a resposta a pedidos de informações com assuntos recorrentes no SIC. Conclui-se que é necessária a adoção de medidas no sentido de conscientizar e deixar mais claro o teor da LAI a todos os envolvidos no fluxo informacional para resposta aos pedidos de informação ao SIC, o que já ocorre em algumas instituições. De fato, a informação é o caminho para a cidadania, uma vez que é por meio dela que os cidadãos podem conhecer e exercer seus direitos na sociedade em que vivem.
Since the implementation of the Access to Information Act (LAI), in 2012, one sees an intensive search of society for public information and greater participation in government decisions regarding the use of public resources. Compliance with the LAI results in transparency practices in institutions, through the culture of access and the provision of information society services. In this sense, information science can contribute both in organizational processes, availability and access to information, as well as the identification of users' information needs and the creation of a base of the most relevant data. This research aimed to analyze the Citizens Information Services (SICs), focusing on its operation, organizational structure and flow of information. Thus allowing to identify strengths and difficulties that these organs can experience in their role as facilitators of access to information. Related to the aims, this research is descriptive, qualitative and quantitative. The data source is literature. As data collection procedures were used the techniques of documentary research and survey through questionnaire and carrying out semi-structured interviews with respondents of SIC in the institutional sample. As sample were selected the Federal Institutions of Higher Education of the Northeast with more requests for information on the SIC, which resulted in nine universities representing each state. The results provided basis for important considerations, which can be noted that the years of secrecy culture experienced by institutions and many of its servers, is still a stumbling block for the information flow (from the request for information by the citizen to their response) occurs without delays or difficulties efficiently. Another highlight is also the lack of experience of public officials responsible for serving the SIC, as well as the lack of tools and techniques to facilitate the location of applications already answered and the disorganization of the information collected in the institution, which could avoid the registration of further requests for information with recurring issues in the SIC. It is concluded that it is necessary to adopt measures to raise awareness and make clearer the content of LAI to all involved in the information flow to the requests for information to the SIC, which already occurs in some institutions. In fact, information is the path to citizenship, since it is through it that citizens can know and exercise their rights in the society in which they live.
5
Wu, Wei-Ning. "Determinants of Citizens’ 311 Use Behaviors: 311 Citizen-initiated Contact, Contact Channel Choice, and Frequent Use." Thesis, University of North Texas, 2015. https://digital.library.unt.edu/ark:/67531/metadc801912/.
Full textAbstract:
Facing increasingly complex policy issues and diminishing citizen satisfaction with government and service performance, managing the quality of citizen relationship management has become a main challenge for public managers. Solutions to complex policy problems of service performance and low level of citizen participation often must be developed by encouraging citizens to make their voices heard through the various participation mechanisms. Reflecting on this need, the municipal governments in the U.S. have developed centralized customer systems for citizen relationship management. 311 centralized customer system (named 311 in this study) has the functions of citizen-initiated contact, service-coproduction, and transaction, and many local governments launch 311 to maintain or enhance their relationship with the public. Using 311 is an easy and free technically for citizens, but ensuring some degree of citizen engagement and citizens’ 311 use has been challenging for local public managers of municipalities. Despite calls for the importance of 311 in the service and information delivery process, fair treatment and access to use of governmental information, citizen participation, government responsiveness, and citizen satisfaction, to the best of our understanding, no empirical studies explore citizens’ 311 behaviors in the micro and individual level in the field of public administration. This dissertation provides a comprehensive understanding of the 311 centralized customer system, helps local public managers know citizens’ perceived perspectives toward the operation of 311, and assists these managers to develop an effective 311 system in municipalities. The dissertation’s main purpose is to clarify the importance of 311 to citizen relationship management and provide insights into citizens’ 311 use behaviors. More specifically, this dissertation tries to answers the following questions: a. Why do citizens use 311? Do the various groups of the population access and use 311 in San Francisco equally? If not, what factors influence the citizens’ 311 citizen-initiated contact behaviors? b. Why do citizens choose the 311 digital channel to contact with local governments? c. Why do citizens use 311 frequently? This dissertation will address these questions and draws on data from the 2011 citizen survey of City of San Francisco to explore citizens’ 311 use behaviors by examining them from citizens’ perspectives. The main arguments of each question listed above are: 1. 311 citizen-initiated contact is different from traditional citizen-initiated contact, and exposure to governmental-ICT environment, gender, income, and race are the factors influencing 311 citizen-initiated contact. 2. The digital divide, including the social side of the digital divide and access-side of the digital divide, influences citizens’ 311 channel choice. 3. Citizens’ technology acceptance, citizen satisfaction, and frequent use of public services influence the frequency of citizens’ 311 use.
6
Wang, Xuyang. "Factors Influence Citizen Adoption for Government E-Tax Service." Thesis, Örebro universitet, Handelshögskolan vid Örebro Universitet, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-22959.
Full textAbstract:
E-tax is an important function of e-government since it is highly related to the life of citizens (Wu & Chen, 2005). So in this paper I have discussed the factors influence the citizen adoption of government e-tax service. I have used the decomposed TPB model as my research model. This model integrated two important theories – TAM model and TPB model. The taxpayers were divided into adopters who have used the e-tax service and non-adopter who has used the conventional method to pay their tax. And the effect of these factors for adopters and non-adopters are different. Therefore, understand the factors’ effect can help governments formulate the corresponding measures to promote more citizens to use the e-tax service and lead to better planning and implementation of e-tax service.
7
Sigwejo, Annastellah Obedi. "Evaluating e-government services : a citizen-centric framework." Thesis, Cape Peninisula University of Technology, 2015. http://hdl.handle.net/20.500.11838/2285.
Full textAbstract:
Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2015.In a quest to offer better services to both citizens and businesses throughout Africa, efforts to adopt e-government projects are gaining momentum. As a result of this, there is a need for effective measurement of delivery and quality of such e-services. Currently, there are several metrics applied to measure and rank the e-readiness of various African countries. However, while these measures have provided a source of comparative analysis between different e-government projects, they are far from being perfect. For example, most of these measures are diverse and difficult to compare, since they assume ‘one size fits all’ and ignore differing environmental, cultural and contextual factors of various countries. Further criticisms of these measures are that they are ‘first generation metrics’ designed for developed countries, as opposed to developing countries. Thus, the crux of the research problem was that there are no suitable evaluation strategies for understanding and measuring the effectiveness of e-government services in order to improve the management thereof, and thereby attain the best possible value for citizens. The objective of this study was to develop a framework, for evaluating the effectiveness of e-government services in a typical developing country. Tanzania’s mainland was chosen as the context for this study: as a typical developing African country, its early phase of e-government development provided an optimal case for this study concerned with the useful and effective evaluation of e-government services. I have chosen a qualitative research method paradigm, underpinned by an interpretive approach, to facilitate both research objectives: developing an evaluation framework after determining the necessary evaluation parameters. Empirical evidence was gathered via interviews with e-government practitioners in Tanzania and via focus groups with selected citizens. Other sources of data included government documentation (policies and strategies) and government websites. The data was analysed through the combined application of an adapted grounded theory method and interpretation. Using the latter analytical processes several effectiveness dimensions of e-government services were derived. Through further analysis these were synthesised into the main output of the study viz. an e-government citizen satisfaction framework (ECSF). This framework, a unique contribution to the existing body of knowledge, demonstrates how citizen and government imperatives should be amalgamated to evaluate the effectiveness of e-government services. The findings further support and advance Information Technology management within government, as this is the first comprehensive framework to ensure an integrated approach for monitoring and evaluating e-government programmes. This study also combines important ideas from two existing domains—service management and IS evaluation—to generate new foundations leading to further work by researchers.
8
Aham-Anyanwu, Nnanyelugo McAnthony. "Enhancing e-participation through a citizen-content engagement framework : the perspective of Nigerians." Thesis, Northumbria University, 2016. http://nrl.northumbria.ac.uk/31603/.
Full textAbstract:
Governments around the world are increasingly investing in the publication of data and information on the internet in a bid to promote transparency and public engagement. However, studies have found that there is a poor audience and citizens’ engagement with online contents in general, and with governments’ digital data and information in particular. Studies have also shown that it is important that governments who seek to engage the citizens in State’s decisionmaking process should first engage them with their informative online contents. But the challenge is that e-public engagement research has been predominantly techno-centric. Therefore, with an exploratory research design and a sequential-mixed methods approach, this study investigated the factors influencing citizens’ engagement with governments’ online contents based on the views of Nigerians. From the qualitative phase of the study, a citizen-content engagement (C-CE) model was developed. This model was then tested in the quantitative phase, and findings indicate that citizens’ engagement with governments’ online contents (CE) is directly influenced by the quality and ability of the contents in meeting the citizens’ information need (INPCQ), and by the citizens’ affinity for governments’ platforms (IVP). IVP is influenced by trust in the government (TGA), the ability to actively participate in information creation on governments platforms (CC), and the ability to interact and deliberate with other citizens and government’s officials on those platforms (IDelib). Governments’ platform-type and citizens’ level of political awareness also played a moderating role on IVP. Governments’ use of social media was found to be more important than the use of websites in the influence of TGA, CC, and IDelib on IVP. Poor level of political awareness was more important than the optimal level of political awareness in the influence of IVP on CE, which indicates that the more aware citizens are about the government, the less the affinity they have for their platforms. This research is important as the outcome may help governments that are interested in e-participation to shape their contents better in ways that would encourage citizencontent engagement and citizen participation.
9
Board, Barbara A. "Preference of selected Virginia citizens for information and education in personal financial management." Thesis, This resource online, 1992. http://scholar.lib.vt.edu/theses/available/etd-09292009-020022/.
Full text
10
Xie, Yun, and Hao Wang. "Utilization of M-Government Service in Rural China." Thesis, Örebro universitet, Handelshögskolan vid Örebro Universitet, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-23796.
Full textAbstract:
Electronic government (e-government) has developed rapidly, the Mobile Government service (m-government) as one of the import branches play a significant role in recent years, and it would be also an effective way to satisfy Chinese rural citizen’s information needs. Our research question is how the m-government service satisfies Chinese rural citizen’s information needs. The investigation is conducted with questionnaires in a rural town where in Guangdong Province. We find that the most needed information perceived or expresses by rural citizen are closely related to their basic survival. There is a big potential to develop m-government service in rural areas since most of rural citizen haven’t paid attention on it. Last we put forward some suggestions for improving m-government services for Chinese rural citizen.
Books on the topic "Citizens information service"
1
Florida. Legislature. Joint Committee on Information Technology Resources. Service to the citizens: Using information technology to improve service delivery. Tallahassee, Fla: The Committee, 1994.
Find full text
2
Richards, Jean. Inform, advise and support: The story of fifty years of the Citizens Advice Bureau. Cambridge: Lutterworth, 1989.
Find full text
3
commission, European. Europe direct: Dialogue with citizens and businesses. [Luxembourg: Office for Official Publications of the European Communities, 1998.
Find full text
4
Gahan, Chris. Future citizens: Engaging public services across the information superhighway. London: British Telecom, 1996.
Find full text
5
Bonham, Gordon Scott. Effectiveness of child protective service intake information. [Frankfort]: Kentucky Criminal Justice Statistical Analysis Center, 1988.
Find full text
6
commission, European. Access to Commission documents: A citizen's guide. Luxembourg: Office for Official Publications of the European Communities, 1997.
Find full text
7
Coulter, Philip B. Political voice: Citizen demand for urban public services. Tuscaloosa, Ala: Published for the Institute for Social Science Research by the University of Alabama Press, 1988.
Find full text
8
Montana, Governor's Conference on Library and Information Services (1991 Helena Mont ). That every citizen be information rich: Final conference report. [Helena, Mont.]: The Conference, 1991.
Find full text
9
Teuteberg, Frank. Corporate environmental management information systems: Advancements and trends. Hershey PA: Business Science Reference, 2010.
Find full text
10
Committee of the Regions. Access to Committee of the Regions documents: A citizen's guide. Luxembourg: Office for Official Publications of the European Communities, 2004.
Find full textBook chapters on the topic "Citizens information service"
1
Castelnovo, Walter. "Citizens Coproduction, Service Self-Provision and the State 2.0." In Lecture Notes in Information Systems and Organisation, 109–25. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-62636-9_8.
Full text
2
Beisser, Sally R. "Empowerment through Service-Learning: Teaching Technology to Senior Citizens." In Service-Learning in the Computer and Information Sciences, 297–310. Hoboken, NJ, USA: John Wiley & Sons, Inc., 2012. http://dx.doi.org/10.1002/9781118319130.ch14.
Full text
3
Jarke, Juliane. "Mobile Age: Co-creating Digital Public Services with and for Older Citizens." In Public Administration and Information Technology, 53–70. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-52873-7_4.
Full textAbstract:
Abstract This book describes and compares three co-creation projects that were conducted in two European cities as part of a larger EU-funded innovation project called Mobile Age. This chapter introduces Mobile Age and presents the project’s framework and methodology for co-creating digital public services. Part of the framework are seven streams of activity that need to be considered. These streams of activity are not sequential but run in parallel and inform each other: (1) governing and managing a co-creation process; (2) continuous recruitment and engagement of stakeholders; (3) co-creating a service concept; (4) working with (open) (government) data; (5) co-creating software; (6) evaluating the co-creation process and its results; and (7) exploiting and disseminating the co-created service. All three co-creation projects featured in this book are described along those streams of activity. In addition, for each project its specific problem focus, target audiences, value propositions and resources are provided.
4
Jarke, Juliane. "Co-Creation in Practice III: Co-Creating Age-Friendly Routes (Zaragoza)." In Public Administration and Information Technology, 167–78. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-52873-7_7.
Full textAbstract:
Abstract This chapter reports on the third co-creation project described in this book. The project was managed by two departments of Zaragoza city council: the Department of Elderly Care and the Technical Office of Participation, Transparency and Open Government. Several activities aiming to improve the lives older citizens have been conducted by the city administration since Zaragoza joined the Global Network of Age-Friendly Cities and Communities. In a consultation process, older citizens had expressed a demand for safe and well-equipped outdoor spaces. Thus, the broad problem focus of this co-creation project was on the improvement of an age-friendly city infrastructure. The co-creation project covered six walks in three different districts. In each district, groups of six to eight older residents defined two relevant routes and collected information (problems and improvements) about them. The data was integrated in a collaborative digital map provided by the city’s Technical Office. The result of the project is an enhanced map service, which allows (older) citizens to report problems in the public (road) infrastructure and/or propose improvements. Their suggestions for improvements enter a list of citizen proposals for a participatory budgeting process.
5
Zhilkina, Anna N., Oleg N. Zhilkin, and Vladimir K. Krylov. "Financial and Economic and Information Aspects of Smart City – AI at Citizens’ Service." In Artificial Intelligence: Anthropogenic Nature vs. Social Origin, 148–55. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-39319-9_16.
Full text
6
Votis, Konstantinos, Christos Alexakos, and Spiridon Likothanassis. "The Impact of a Service Oriented Approach as an Enabler for E-Government Educational Services for All Citizens." In The Open Knowlege Society. A Computer Science and Information Systems Manifesto, 659–68. Berlin, Heidelberg: Springer Berlin Heidelberg, 2008. http://dx.doi.org/10.1007/978-3-540-87783-7_84.
Full text
7
Fonseca, Luís, João Barroso, Miguel Araújo, Rui Frazão, and Manuel Au-Yong-Oliveira. "A Product and Service Concept Proposal to Improve the Monitoring of Citizens’ Health in Society at Large." In Trends and Innovations in Information Systems and Technologies, 3–14. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-45697-9_1.
Full text
8
Jarke, Juliane. "Learning from Co-creation Practice." In Public Administration and Information Technology, 179–201. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-52873-7_8.
Full textAbstract:
Abstract This chapter reflects on the learnings from the three co-creation projects featured in this book and attends to the central research questions posed in the introduction. In sum, the chapter presents nine learning points. These cover very different aspects of co-creation ranging from the different roles local government, social care service providers, intermediaries and older citizens may assume, to the implications of embedding co-creation processes in existing service portfolios and strategic policies. The chapter furthermore reflects on different types of co-creation methods (e.g. cultural probes, data tables, data walks) and how they allow for meaningful participation and sharing of knowledge. Ultimately the chapter considers to what extent the openness of a co-creation process impacts on the sustainability of its results and the ways in which co-creation may contribute to joint socio-technical future-making.
9
Ortegon-Cortazar, G., J. Samper-Zapater, F. Garcia-Sanchez, O. Garcia-Bedoya, and C. O. Diaz. "The Application of an Information System in the E-Government of Colombia to Improve Service to Citizens." In Lecture Notes in Electrical Engineering, 615–25. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-53021-1_62.
Full text
10
Ringold, Dena, Alaka Holla, Margaret Koziol, and Santhosh Srinivasan. "Channels for Using Information: Grievance Redress." In Citizens and Service Delivery, 69–91. The World Bank, 2011. http://dx.doi.org/10.1596/9780821389805_ch04.
Full textConference papers on the topic "Citizens information service"
1
Shahriar, Mohammad Adnan, Sadman Sakib, and Rajesh Palit. "CitizenConnect: Connecting Citizens with Public Service Providers." In 2016 IEEE International Conference on Computer and Information Technology (CIT). IEEE, 2016. http://dx.doi.org/10.1109/cit.2016.116.
Full text
2
Marques, Maria, Fabio Lopes, Ruben Costa, Carlos Agostinho, Pedro Oliveira, and Ricardo Jardim-Goncalves. "Innovative Product/Service for Personalized Health Management." In ASME 2019 International Mechanical Engineering Congress and Exposition. American Society of Mechanical Engineers, 2019. http://dx.doi.org/10.1115/imece2019-11711.
Full textAbstract:
Abstract Smart4Health project is a European project aiming to empower citizens with electronic health(care) record exchange, personal connected health services, and the ability of data donorship to the scientific community. The Smart4Health platform will enable citizens to manage, collect, store, access and share own health and healthcare data, at international level, through an easy-to-use, secure, constantly accessible and portable health data and services prototype within the EU and beyond. This shall also comprise self-quantified and citizen-generated data through IoT and wearables (e.g. smart watches, smart devices/textiles/shoes). Therefore, the citizen will not only be able to access data produced in the context of health systems, but become important contributor of health data more generally speaking. The information to be collected will feed the Smart4Health platform (4HealthPlatform – 4HP), enabling the Smart4Health user portal (4HealthNavigator – 4HN) services and applications to provide advanced personalised health services accessible whenever and wherever. In this paper we explore the work being developed for data integration coming from different smart devices aiming at enriching the citizen health and personal data as well as providing insight about citizen behaviour and support on how to modify/adapt postures and habits that may contribute for better health and wellbeing.
3
Alves, Ana Oliveira, Nuno Figueiredo, Hugo Gomes, Francisco Camara Pereira, Maria Jose Marcelino, and Carlos Bento. "The Ejaki Project: A Quality of Service Regulator for Citizens." In 2007 IEEE International Conference on Portable Information Devices. IEEE, 2007. http://dx.doi.org/10.1109/portable.2007.10.
Full text
4
Sanchez-Nielsen, Elena, and Francisco Chavez-Gutierrez. "MyLegislative information service: Closing the gap between the citizens and the democracy." In 2008 Third International Conference on Digital Information Management (ICDIM). IEEE, 2008. http://dx.doi.org/10.1109/icdim.2008.4746836.
Full text
5
Navarro Escudero, Miriam, Carolina Mateo Cecilia, Begoña Serrano Lanzarote, and Vera Valero Escribano. "Because people act, cities can be smart: Promoting social innovation in smart-city design-tools in the Mediterranean." In 24th ISUF 2017 - City and Territory in the Globalization Age. Valencia: Universitat Politècnica València, 2017. http://dx.doi.org/10.4995/isuf2017.2017.6936.
Full textAbstract:
Smart city is an innovative paradigm tackling a range of emerging problems associated with urbanization, massively understood from a technology-driven approach. Much of the focus of the smart city movement to date – city authorities and other organizations deploying sensors, networks, decision support tools and data analytics to improve the efficiency and effectiveness of urban systems (like transport, utilities, etc.) – is only half the story. In occasions, citizens struggle with a top-down managing city system that should help public administrators, service providers and citizens, but reports instead on personal frustration. To avoid this, an attempt to promote social innovation processes to the smart city paradigm is now taking place. In this paper, we analyze reactions to a smart city design-tool for energy strategy plans’ definition and implementation, in the three EU most populated Mediterranean countries (Spain, France, Italy). The research is based on the ACCENT study case. Interviews show common challenges with regard to ACCENT smartness, as the needs and dangers of sharing real energy consumption data of buildings, the low willingness of some energy suppliers to offer information, the user-unfriendly interfaces for citizens, the lack of linkage among public bodies, the dispersion of data, the requirement of disseminating mechanisms to make citizens aware of the benefits of the energy renovation, or the inaccessibility to existing information on the state of buildings. These challenges resulting from ACCENT study give rise to three recommendations to foster social innovation in further Mediterranean smart city design-tools: co-responsibility, hand-in-hand co-creation and citizens’ organizational empowerment.
6
Dubirova, Zhanat, and Birlik Mendybayev. "Managing the Transformation of Relations Between the State, the City And Citizens on the Example of iKomek109 - Digital Service Model of Nur-Sultan City." In 2021 IEEE International Conference on Smart Information Systems and Technologies (SIST). IEEE, 2021. http://dx.doi.org/10.1109/sist50301.2021.9465985.
Full text
7
Hilabi, Shofa Shofiah, Suhono Harso Supangat, Harco Leslie Hendric Spits Warnars, Harjanto Prabowo, and Tirta Nugraha Mursitama. "Model Technology Service E-Participation - Voting (E-PV) For Political Communication Between The Council Of Regional Representatives (DPRD) And The Citizens Using The Framework Information Technology Infrastructure Library (ITIL V.3) Transition Domain Service." In 2020 International Conference on ICT for Smart Society (ICISS). IEEE, 2020. http://dx.doi.org/10.1109/iciss50791.2020.9307578.
Full text
8
Velázquez Romera, Guillermo, and Andrés Monzón. "PUBLIC TRANSPORT USERS' PREFERENCES AND WILLINGNESS TO PAY FOR A PUBLIC TRANSPORTATION MOBILE APP IN MADRID." In CIT2016. Congreso de Ingeniería del Transporte. Valencia: Universitat Politècnica València, 2016. http://dx.doi.org/10.4995/cit2016.2016.3498.
Full textAbstract:
Today, smart cities are presented as a solution to achieve a more sustainable urban development while increasing the quality of life of its citizens through the use of new technologies (Neirotti, 2013). Smart Mobility is based on innovative and sustainable ways to provide transport for the inhabitants of cities, enhancing the use of fuels or vehicle propulsion systems that respect the environment, supported by technological tools and a proactive behaviour of citizenship (Neirotti, 2013). In urban mobility, the purpose of the Smart Cities is to develop flexible systems for real-time information to support decision-making in the use and management of different transport modes, generating a positive impact, saving users time and improving efficiency and quality of service. In this context, several solution types are being introduced in the world’s cities. They enable the improvement of the abovementioned factors acting on the demand side resulting in more efficient journeys for individual travelers, and improved satisfaction with the service. (Skelley et Al., 2013) with a lower level of investment than that of infrastructure deployment or an increase in the level of service. One of the most extended solutions is the use of mobile apps for providing the user with contextualized -static and real time- transport information. The study is based on a survey carried out among users of public transport in Madrid under the European OPTICITES project of the 7th Research Framework Programme. The survey contained items on their transportation habits, their level of skills and technological capabilities, and their main expectations about the possibility of using a new application, the main desired capabilities and willingness to pay for use. The study results show the preferences of users of public transport capacity, static, real-time search and in-app services for a multimodal real-time application and willingness to pay for this service, all analyzed by different Slicers users. The results also establish the basis for an estimate of the usefulness of these applications for users of public transport.DOI: http://dx.doi.org/10.4995/CIT2016.2016.3498
9
Oliveira, Alberto, and Eliane Souza. "Accessibility Model in Electronic Government: Evaluation of Brazilian Web Portals." In XIII Simpósio Brasileiro de Sistemas de Informação. Sociedade Brasileira de Computação, 2017. http://dx.doi.org/10.5753/sbsi.2017.6060.
Full textAbstract:
The Brazilian federal government has promoted several actions towards addressing digital accessibility in e-government systems once it is essential for all citizens to take part on participatory digital governance and have access to important information and online services. In this paper, we evaluate the main web portals of 28 federal agencies with ministry status to check whether they comply with the main laws and standards related to digital accessibility, namely the Accessibility Model in Electronic Government, also known in Portuguese as e-MAG; the Digital Government Identity; and the Accessibility Circumstantial Report. Unfortunately, most federal agencies fail to deliver acceptable levels of accessibility and to present a digital accessibility assessment along with a work plan to address the known issues. We also present an interview with a blind citizen to understand the Brazilian digital accessibility scenario from the perspective of a person with disability. The results of the interview confirmed that, even with the existence of e-MAG, the Brazilian federal government has yet a long way to walk to assure citizens the basic rights to access information, online services and take part in important decisions.
10
Jussila, Jari, Joni Kukkamäki, and Nina Helander. "Co-creating Digital Services for Citizens: Activity Theory Analysis." In 11th International Conference on Knowledge Management and Information Systems. SCITEPRESS - Science and Technology Publications, 2019. http://dx.doi.org/10.5220/0008349002850290.
Full textReports on the topic "Citizens information service"
1
Wiseman, Jane. Innovations in Public Service Delivery: Issue No. 5: Improving Service Delivery through Information Integration: Building a Single View of the Citizen. Inter-American Development Bank, March 2017. http://dx.doi.org/10.18235/0000657.
Full text
2
Vlaicu, Razvan. Trust, Collaboration, and Policy Attitudes in the Public Sector. Inter-American Development Bank, May 2021. http://dx.doi.org/10.18235/0003280.
Full textAbstract:
This paper examines new data on public sector employees from 18 Latin American countries to shed light on the role of trust in the performance of government agencies. We developed an original survey taken during the first COVID-19 wave that includes randomized experiments with pandemic-related treatments. We document that individual-level trust in coworkers, other public employees, and citizens is positively related to performance-enhancing behaviors, such as cooperation and information-sharing, and policy attitudes, such as openness to technological innovations in public service delivery. Trust is more strongly linked to positive behaviors and attitudes in non-merit-based civil service systems. High-trust and low-trust respondents report different assessments of their main work constraints. Also, they draw different inferences and prefer different policy responses when exposed to data-based framing treatments about social distancing outcomes in their countries. Low-trust public employees are more likely to assign responsibility for a negative outcome to the government and to prefer stricter enforcement of social distancing.
3
Gomez Garcia, Olga, Henry Mooney, David Rosenblatt, Maria Alejandra Zegarra, Gralyn Frazier, Ariel McCaskie, Victor Gauto, et al. Caribbean Quarterly Bulletin: Volume 10: Issue 1, May 2021. Inter-American Development Bank, May 2021. http://dx.doi.org/10.18235/0003265.
Full textAbstract:
Countries around the world have endured over a year of extreme uncertainty in the context of the COVID-19 crisis, and economies in the Caribbean have suffered more than most. But with the increasing availability of vaccines and prospects for a resumption of international travel, light is emerging at the end of the Pandemic tunnel. With this in mind, The Inter-American Development Bank Caribbean1 Departments most recent Quarterly Bulletin reviews the latest available information regarding the crisis impacts on citizens, their economies, and key factors that will determine the speed and depth of recovery. As also discussed in previous editions, prospects for tourism-dependent economies will depend heavily on vaccine penetration and border normalization in source countries particularly the United States and Western Europe, while commodity-intensive economies could benefit from upward revisions to global demand growth estimates. All countries in the region can do much to support a rapid recovery through forward-looking policies aimed at ensuring they are well positioned to take advantage of post-Pandemic preferences with respect to travel and tourism, services trade, and investment. Our latest report considers these issues, what may lie ahead, and how counties can best position themselves for a recovery in 2021 and beyond.
4
S. Abdellatif, Omar, Ali Behbehani, and Mauricio Landin. Luxembourg COVID-19 Governmental Response. UN Compliance Research Group, August 2021. http://dx.doi.org/10.52008/lux0501.
Full textAbstract:
The UN Compliance Research Group is a global organization which specializes in monitoring the work of the United Nations (UN). Through our professional team of academics, scholars, researchers and students we aim to serve as the world's leading independent source of information on members' compliance to UN resolutions and guidelines. Our scope of activity is broad, including assessing the compliance of member states to UN resolutions and plan of actions, adherence to judgments of the International Court of Justice (ICJ), World Health Organization (WHO) guidelines and commitments made at UN pledging conferences. We’re proud to present the international community and global governments with our native research findings on states’ annual compliance with the commitments of the UN and its affiliated agencies. Our goal as world citizens is to foster a global change towards a sustainable future; one which starts with ensuring that the words of delegates are transformed into action and that UN initiatives don’t remain ink on paper. Hence, we offer policy analysis and provide advice on fostering accountability and transparency in UN governance as well as tracing the connection between the UN policy-makers and Non-governmental organizations (NGOs). Yet, we aim to adopt a neutral path and do not engage in advocacy for issues or actions taken by the UN or member states. Acting as such, for the sake of transparency. The UN Compliance Research Group dedicates all its effort to inform the public and scholars about the issues and agenda of the UN and its affiliated agencies.
5
African Open Science Platform Part 1: Landscape Study. Academy of Science of South Africa (ASSAf), 2019. http://dx.doi.org/10.17159/assaf.2019/0047.
Full textAbstract:
This report maps the African landscape of Open Science – with a focus on Open Data as a sub-set of Open Science. Data to inform the landscape study were collected through a variety of methods, including surveys, desk research, engagement with a community of practice, networking with stakeholders, participation in conferences, case study presentations, and workshops hosted. Although the majority of African countries (35 of 54) demonstrates commitment to science through its investment in research and development (R&D), academies of science, ministries of science and technology, policies, recognition of research, and participation in the Science Granting Councils Initiative (SGCI), the following countries demonstrate the highest commitment and political willingness to invest in science: Botswana, Ethiopia, Kenya, Senegal, South Africa, Tanzania, and Uganda. In addition to existing policies in Science, Technology and Innovation (STI), the following countries have made progress towards Open Data policies: Botswana, Kenya, Madagascar, Mauritius, South Africa and Uganda. Only two African countries (Kenya and South Africa) at this stage contribute 0.8% of its GDP (Gross Domestic Product) to R&D (Research and Development), which is the closest to the AU’s (African Union’s) suggested 1%. Countries such as Lesotho and Madagascar ranked as 0%, while the R&D expenditure for 24 African countries is unknown. In addition to this, science globally has become fully dependent on stable ICT (Information and Communication Technologies) infrastructure, which includes connectivity/bandwidth, high performance computing facilities and data services. This is especially applicable since countries globally are finding themselves in the midst of the 4th Industrial Revolution (4IR), which is not only “about” data, but which “is” data. According to an article1 by Alan Marcus (2015) (Senior Director, Head of Information Technology and Telecommunications Industries, World Economic Forum), “At its core, data represents a post-industrial opportunity. Its uses have unprecedented complexity, velocity and global reach. As digital communications become ubiquitous, data will rule in a world where nearly everyone and everything is connected in real time. That will require a highly reliable, secure and available infrastructure at its core, and innovation at the edge.” Every industry is affected as part of this revolution – also science. An important component of the digital transformation is “trust” – people must be able to trust that governments and all other industries (including the science sector), adequately handle and protect their data. This requires accountability on a global level, and digital industries must embrace the change and go for a higher standard of protection. “This will reassure consumers and citizens, benefitting the whole digital economy”, says Marcus. A stable and secure information and communication technologies (ICT) infrastructure – currently provided by the National Research and Education Networks (NRENs) – is key to advance collaboration in science. The AfricaConnect2 project (AfricaConnect (2012–2014) and AfricaConnect2 (2016–2018)) through establishing connectivity between National Research and Education Networks (NRENs), is planning to roll out AfricaConnect3 by the end of 2019. The concern however is that selected African governments (with the exception of a few countries such as South Africa, Mozambique, Ethiopia and others) have low awareness of the impact the Internet has today on all societal levels, how much ICT (and the 4th Industrial Revolution) have affected research, and the added value an NREN can bring to higher education and research in addressing the respective needs, which is far more complex than simply providing connectivity. Apart from more commitment and investment in R&D, African governments – to become and remain part of the 4th Industrial Revolution – have no option other than to acknowledge and commit to the role NRENs play in advancing science towards addressing the SDG (Sustainable Development Goals). For successful collaboration and direction, it is fundamental that policies within one country are aligned with one another. Alignment on continental level is crucial for the future Pan-African African Open Science Platform to be successful. Both the HIPSSA ((Harmonization of ICT Policies in Sub-Saharan Africa)3 project and WATRA (the West Africa Telecommunications Regulators Assembly)4, have made progress towards the regulation of the telecom sector, and in particular of bottlenecks which curb the development of competition among ISPs. A study under HIPSSA identified potential bottlenecks in access at an affordable price to the international capacity of submarine cables and suggested means and tools used by regulators to remedy them. Work on the recommended measures and making them operational continues in collaboration with WATRA. In addition to sufficient bandwidth and connectivity, high-performance computing facilities and services in support of data sharing are also required. The South African National Integrated Cyberinfrastructure System5 (NICIS) has made great progress in planning and setting up a cyberinfrastructure ecosystem in support of collaborative science and data sharing. The regional Southern African Development Community6 (SADC) Cyber-infrastructure Framework provides a valuable roadmap towards high-speed Internet, developing human capacity and skills in ICT technologies, high- performance computing and more. The following countries have been identified as having high-performance computing facilities, some as a result of the Square Kilometre Array7 (SKA) partnership: Botswana, Ghana, Kenya, Madagascar, Mozambique, Mauritius, Namibia, South Africa, Tunisia, and Zambia. More and more NRENs – especially the Level 6 NRENs 8 (Algeria, Egypt, Kenya, South Africa, and recently Zambia) – are exploring offering additional services; also in support of data sharing and transfer. The following NRENs already allow for running data-intensive applications and sharing of high-end computing assets, bio-modelling and computation on high-performance/ supercomputers: KENET (Kenya), TENET (South Africa), RENU (Uganda), ZAMREN (Zambia), EUN (Egypt) and ARN (Algeria). Fifteen higher education training institutions from eight African countries (Botswana, Benin, Kenya, Nigeria, Rwanda, South Africa, Sudan, and Tanzania) have been identified as offering formal courses on data science. In addition to formal degrees, a number of international short courses have been developed and free international online courses are also available as an option to build capacity and integrate as part of curricula. The small number of higher education or research intensive institutions offering data science is however insufficient, and there is a desperate need for more training in data science. The CODATA-RDA Schools of Research Data Science aim at addressing the continental need for foundational data skills across all disciplines, along with training conducted by The Carpentries 9 programme (specifically Data Carpentry 10 ). Thus far, CODATA-RDA schools in collaboration with AOSP, integrating content from Data Carpentry, were presented in Rwanda (in 2018), and during17-29 June 2019, in Ethiopia. Awareness regarding Open Science (including Open Data) is evident through the 12 Open Science-related Open Access/Open Data/Open Science declarations and agreements endorsed or signed by African governments; 200 Open Access journals from Africa registered on the Directory of Open Access Journals (DOAJ); 174 Open Access institutional research repositories registered on openDOAR (Directory of Open Access Repositories); 33 Open Access/Open Science policies registered on ROARMAP (Registry of Open Access Repository Mandates and Policies); 24 data repositories registered with the Registry of Data Repositories (re3data.org) (although the pilot project identified 66 research data repositories); and one data repository assigned the CoreTrustSeal. Although this is a start, far more needs to be done to align African data curation and research practices with global standards. Funding to conduct research remains a challenge. African researchers mostly fund their own research, and there are little incentives for them to make their research and accompanying data sets openly accessible. Funding and peer recognition, along with an enabling research environment conducive for research, are regarded as major incentives. The landscape report concludes with a number of concerns towards sharing research data openly, as well as challenges in terms of Open Data policy, ICT infrastructure supportive of data sharing, capacity building, lack of skills, and the need for incentives. Although great progress has been made in terms of Open Science and Open Data practices, more awareness needs to be created and further advocacy efforts are required for buy-in from African governments. A federated African Open Science Platform (AOSP) will not only encourage more collaboration among researchers in addressing the SDGs, but it will also benefit the many stakeholders identified as part of the pilot phase. The time is now, for governments in Africa, to acknowledge the important role of science in general, but specifically Open Science and Open Data, through developing and aligning the relevant policies, investing in an ICT infrastructure conducive for data sharing through committing funding to making NRENs financially sustainable, incentivising open research practices by scientists, and creating opportunities for more scientists and stakeholders across all disciplines to be trained in data management.