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1

Florida. Legislature. Joint Committee on Information Technology Resources. Service to the citizens: Using information technology to improve service delivery. Tallahassee, Fla: The Committee, 1994.

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2

Richards, Jean. Inform, advise and support: The story of fifty years of the Citizens Advice Bureau. Cambridge: Lutterworth, 1989.

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3

commission, European. Europe direct: Dialogue with citizens and businesses. [Luxembourg: Office for Official Publications of the European Communities, 1998.

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4

Gahan, Chris. Future citizens: Engaging public services across the information superhighway. London: British Telecom, 1996.

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5

Bonham, Gordon Scott. Effectiveness of child protective service intake information. [Frankfort]: Kentucky Criminal Justice Statistical Analysis Center, 1988.

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6

commission, European. Access to Commission documents: A citizen's guide. Luxembourg: Office for Official Publications of the European Communities, 1997.

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7

Coulter, Philip B. Political voice: Citizen demand for urban public services. Tuscaloosa, Ala: Published for the Institute for Social Science Research by the University of Alabama Press, 1988.

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8

Montana, Governor's Conference on Library and Information Services (1991 Helena Mont ). That every citizen be information rich: Final conference report. [Helena, Mont.]: The Conference, 1991.

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9

Teuteberg, Frank. Corporate environmental management information systems: Advancements and trends. Hershey PA: Business Science Reference, 2010.

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10

Committee of the Regions. Access to Committee of the Regions documents: A citizen's guide. Luxembourg: Office for Official Publications of the European Communities, 2004.

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11

Wald, David J. Did you feel it?: Citizens contribute to earthquake science. Golden, CO: Earthquake Hazards Program, U.S. Geological Survey, 2005.

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12

Wald, David J. Did you feel it?: Citizens contribute to earthquake science. Golden, CO: Earthquake Hazards Program, U.S. Geological Survey, 2005.

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13

Wald, David J. Did you feel it?: Citizens contribute to earthquake science. Golden, CO: Earthquake Hazards Program, U.S. Geological Survey, 2005.

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14

Rifkin, Susan B. Partners in planning: Information, participation and empowerment. London: Macmillan Education Ltd., 2001.

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15

Office, General Accounting. Tax administration: Nonfiling among U.S. citizens abroad : report to the Chairman Committee on Ways and Means, House of Representatives. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): The Office, 1998.

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16

P, Lovrich Nicholas, ed. Water resources, democracy, and the technical information quandary. Millwood, N.Y: Associated Faculty Press, 1986.

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17

Dean, Jo. Models of practice in housing advice. London: Stationery Office, 1996.

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18

Richard, Becker, ed. Save Oregon: An environmental resource directory. San Francisco: Chronicle Books, 1991.

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19

Walthers, Catherine. A greener Boston: An environmental resource directory for the greater Boston area. San Francisco: Chronicle Books, 1992.

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20

Mathews, Virginia H. Libraries, citizens & advocacy: The lasting effects of two White House Conferences on Library and Information Services. [Washington, D.C.?]: White House Conference on Libraries and Information Services Taskforce, 2004.

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21

California. Legislature. Senate. Committee on Insurance. Informational hearing on how can the state protect senior citizens from dwindling prescription drug benefits? Sacramento, CA (1020 N Street, Sacramento): Additional copies, Senate Publications, 2000.

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22

Insurance, California Legislature Senate Committee on. Informational hearing on how can the state protect senior citizens from dwindling prescription drug benefits? Sacramento, Calif: Senate Publications, 2000.

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23

Digital governance: New technologies for improving public service and participation. New York: Routledge, 2012.

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24

Vasil, Adria. Ecoholic: Your guide to the most environmentally friendly products, information and services in Canada. Toronto: Vintage Canada, 2007.

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25

Schurer, Kevin. Better access to electronic information for the citizen: The relationship between public administration and archives services concerning electronic documents and records management. Luxembourg: Office for Official Publications of the European Communities, 2001.

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26

Services, Evergreen Legal, and United States. Congress. House. Select Committee on Aging., eds. Insurmountable barriers: Lack of bilingual services at Social Security Administration offices : a report from the National Senior Citizens Law Center and Evergreen Legal Services to the chairman of the Select Committee on Aging, House of Representatives, One Hundred Second Congress, second session. Washington: U.S. G.P.O., 1992.

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27

Hance, Billie Jo. Improving dialogue with communities: A risk communication manual for government : submitted to New Jersey Department of Environmental Protection, Division of Science & Research. Trenton, N.J. (CN 409, Trenton 08625): The Division, 1988.

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28

Corporate governance after Citizens United: Hearing before the Subcommittee on Capital Markets, Insurance, and Government Sponsored Enterprises of the Committee on Financial Services, U.S. House of Representatives, One Hundred Eleventh Congress, second session, March 11, 2010. Washington: U.S. G.P.O., 2010.

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29

S. 803, E-government Act of 2001: Hearing before the Committee on Governmental Affairs, United States Senate, One Hundred Seventh Congress, first session on S. 803, to enhance the management and promotion of electronic government services and processes by establishing a Federal Chief Information Officer within the Office of Management and Budget, and by establishing a broad framework of measures that require using Internet-based information technology to enhance citizen access to government information and services, and for other purposes, July 11, 2001. Washington: U.S. G.P.O., 2002.

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30

Affairs, United States Congress Senate Committee on Governmental. E-government Act of 2001: Report of the Committee on Governmental Affairs, United States Senate, to accompany S. 803, to enhance the management and promotion of electronic government services and processes by establishing a federal Chief Information Officer within the Office of Management and Budget, and by establishing a broad framework of measures that require using Internet-based information technology to enhance citizen access to government information and services, and for other purposes. Washington: U.S. G.P.O., 2002.

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31

E-government Act of 2001: Report of the Committee on Governmental Affairs, United States Senate, to accompany S. 803, to enhance the management and promotion of electronic government services and processes by establishing a federal Chief Information Officer within the Office of Management and Budget, and by establishing a broad framework of measures that require using Internet-based information technology to enhance citizen access to government information and services, and for other purposes. Washington: U.S. G.P.O., 2002.

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32

United States. Congress. Senate. Committee on Governmental Affairs. E-government Act of 2001: Report of the Committee on Governmental Affairs, United States Senate, to accompany S. 803, to enhance the management and promotion of electronic government services and processes by establishing a federal Chief Information Officer within the Office of Management and Budget, and by establishing a broad framework of measures that require using Internet-based information technology to enhance citizen access to government information and services, and for other purposes. Washington: U.S. G.P.O., 2002.

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33

United States. Congress. Senate. Committee on Governmental Affairs. E-government Act of 2001: Report of the Committee on Governmental Affairs, United States Senate, to accompany S. 803, to enhance the management and promotion of electronic government services and processes by establishing a federal Chief Information Officer within the Office of Management and Budget, and by establishing a broad framework of measures that require using Internet-based information technology to enhance citizen access to government information and services, and for other purposes. Washington: U.S. G.P.O., 2002.

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34

Office, Illinois Attorney General's. Sugerencias para evitar fraude al consumidor. Springfield, Ill: Illinois Attorney General, 2005.

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35

Wskazówki dla konsumenta przeciwko oszustwom. Springfield, Ill: Illinois Attorney General, 2004.

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36

Office, Illinois Attorney General's. Tips to prevent consumer fraud. Springfield, Ill: Illinois Attorney General, 2004.

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37

O'Malley, Michael F. Education plan. [Olympia, Wash.?]: Washington Dept. of Fish and Wildlife, 1999.

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38

Ontario. Esquisse de cours 12e année: Le droit canadien et international cln4u cours préuniversitaire. Vanier, Ont: CFORP, 2002.

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39

Ontario. Esquisse de cours 12e année: Étude de l'alimentation et de la nutrition hfa4m cours préuniversitaire. Vanier, Ont: CFORP, 2002.

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40

Ontario. Esquisse de cours 12e année: Atelier d'écriture fae4o cours ouvert. Vanier, Ont: CFORP, 2002.

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41

Ontario. Esquisse de cours 12e année: Histoire de l'Occident et du monde chy4u. Vanier, Ont: CFORP, 2002.

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42

Ontario. Esquisse de cours 12e année: Géométrie et mathématiques discrètes mga4u cours préuniversitaire. Vanier, Ont: CFORP, 2002.

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43

Ontario. Esquisse de cours 12e année: Français des affaires faf4o. Vanier, Ont: CFORP, 2002.

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44

Ontario. Esquisse de cours 12e année: L'église et la culture hre4m. Vanier, Ont: CFORP, 2007.

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45

Ontario. Esquisse de cours 12e année: Politique canadienne et mondiale cpw4u cours préuniversitaire. Vanier, Ont: CFORP, 2002.

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46

Ontario. Esquisse de cours 12e année: The writer's craft eac4c cours précollégial. Vanier, Ont: CFORP, 2002.

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47

Ontario. Esquisse de cours 12e année: Études interdisciplinaires un monde sans frontières idc4o cours ouvert. Vanier, Ont: CFORP, 2002.

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48

Ontario. Esquisse de cours 12e année: Grandes oeuvres de la littérature flo4u cours préuniversitaire. Vanier, Ont: CFORP, 2002.

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49

Ontario. Esquisse de cours 12e année: Littérature du Canada français flc4m. Vanier, Ont: CFORP, 2002.

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50

Ontario. Esquisse de cours 12e année: Sciences de la Terre et de l'espace ses4u cours préuniversitaire. Vanier, Ont: CFORP, 2002.

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