Relevant bibliographies by topics / Citizens' satisfaction

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  1. Dissertations / Theses

Academic literature on the topic 'Citizens' satisfaction'

Author: Grafiati
Published: 4 June 2021
Last updated: 8 February 2022

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Dissertations / Theses on the topic "Citizens' satisfaction"

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Reher, Stefanie. "The role of congruence in policy priorities between citizens and elites in citizens' political attitudes and behaviour." Thesis, University of Oxford, 2014. http://ora.ox.ac.uk/objects/uuid:7b5b33d6-e60c-4333-b582-59358c523a4a.

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This thesis shows that citizens whose policy concerns are higher on political elites' agendas are more likely to be satisfied with democracy and to vote in elections. It develops a theoretical framework to explain the influence of the previously neglected variable priority congruence on democratic satisfaction and turnout and provides empirical evidence for it. The thesis thereby makes significant contributions to our knowledge about the ingredients of democratic legitimacy. Previous research shows that political representation, as measured by proximity between citizens' and elites' policy pos
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Brown, Cindy Ann. "Self-esteem and life satisfaction of aged individuals with and without access to computer training." Diss., Texas A&M University, 2004. http://hdl.handle.net/1969.1/1367.

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Research indicates that today’s aging population may obtain various benefits from using computer technology. These benefits include increased self-esteem, decreased depression, increased life satisfaction, and decreased loneliness; however, few of these studies have employed quantitative measures to quantify these results. This study focused on the possible benefits related to self-esteem and life satisfaction of older computer users. Participants belonged to either a control group or an experimental group. The experimental group participated in an eight-week computer training course. The cont
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Mahmood, Mohamed. "Does digital transformation of government lead to enhanced citizens' trust and confidence in government?" Thesis, Brunel University, 2017. http://bura.brunel.ac.uk/handle/2438/15391.

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Over the years, citizens' trust and confidence in their governments has continued to decline and digital government is expected to reverse this trend. An enormous amount of money has been spent, worldwide, on electronic government initiatives that are focused on improving performance, reducing costs and enhancing citizens' trust and confidence in their governments. Yet, of the many initiatives that have been implemented, very few have achieved real transformation of government (i.e. fundamental changes to the way core functions of government are performed to achieve noticeable gains in perform
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Alzahrani, Latifa. "The critical factors influencing citizens' trust in e-government adoption : citizens' aspects perspective." Thesis, Brunel University, 2017. http://bura.brunel.ac.uk/handle/2438/14612.

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Despite the importance of citizens’ trust toward the successful adoption of e-government, the majority of the extant research focuses only on two dimensions to investigate the role of citizens’ trust in e-government which are, trust in technology and trust in government. Hence, there is an absence of research into the multi-dimensional nature of trust and in particular how demographic aspects such as citizens’ personality, culture, gender, experience, education level, beliefs and value systems influence citizens’ trust in e-government. This research particularly aims to investigate and analyse
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Wu, Wei-Ning. "Determinants of Citizens’ 311 Use Behaviors: 311 Citizen-initiated Contact, Contact Channel Choice, and Frequent Use." Thesis, University of North Texas, 2015. https://digital.library.unt.edu/ark:/67531/metadc801912/.

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Facing increasingly complex policy issues and diminishing citizen satisfaction with government and service performance, managing the quality of citizen relationship management has become a main challenge for public managers. Solutions to complex policy problems of service performance and low level of citizen participation often must be developed by encouraging citizens to make their voices heard through the various participation mechanisms. Reflecting on this need, the municipal governments in the U.S. have developed centralized customer systems for citizen relationship management. 311 central
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Alruwaie, Mubarak. "A framework for evaluating citizens' continued intention to use public sector online services." Thesis, Brunel University, 2014. http://bura.brunel.ac.uk/handle/2438/12870.

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The increasing use of the Internet over recent years has forced governments and individuals to utilise Information & Communication Technology (ICT) in the form of electronic government (e-government), more specifically Public Sector Online Services (PSOS) as a subset of egovernment. However, the success of PSOS delivery is dependent on usage and on the growing concerns about the perceived information and service quality of PSOS and their influence on self-efficacy, satisfaction and personal outcome expectation towards ‘continuance intention’ to use the PSOS systems. Retaining current PSOS user
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Jamerson, Russell. "Satisfaction with Police Services among Residents of Washington County, Tennessee: A Survey of Citizens' Attitudes and Opinions." Digital Commons @ East Tennessee State University, 2005. https://dc.etsu.edu/etd/1086.

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Police executives must be responsive to the needs of the citizens in order to receive their cooperation. This study used survey responses from 190 residents of the unincorporated part of Washington County, Tennessee, to measure citizens' satisfaction with the services provided by the Washington County TN Sheriff's Office, and to determine what services and special components of the Sheriff's Office were important to them. A significant difference was found in satisfaction with police services when compared by race, polite treatment by the police, type of contact with police, and night walking
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Santiago, Deborah A. "Citizens' housing solution preferences in two communities : Esperanza Andina, Chile and Cayo Hueso, Cuba /." Thesis, This resource online, 1994. http://scholar.lib.vt.edu/theses/available/etd-01102009-063910/.

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Medina, Ana Paula Gomes Pereira. "A satisfação dos idosos com a prestação de serviços institucionais: estudo de caso do centro comunitário de Refoios." Bachelor's thesis, [s.n.], 2013. http://hdl.handle.net/10284/3891.

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Projecto de Graduação apresentado à Universidade Fernando Pessoa como parte dos requisitos para obtenção do grau Licenciada em Serviço Social<br>O envelhecimento não é um problema, mas uma parte natural do ciclo de vida, sendo desejável que constitua uma oportunidade para viver de forma saudável e autónoma o quotidiano. Isto implica uma ação integrada ao nível da mudança de comportamentos e atitudes da população em geral e da formação dos profissionais de saúde e de outros campos de intervenção social. O presente projeto de graduação teve como objetivo verificar o nível de satisfação dos
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10

Passos, Filipe Alexandre das Neves. "Citizen relationship management : o que falta à administração pública em Portugal." Master's thesis, Instituto Superior de Economia e Gestão, 2019. http://hdl.handle.net/10400.5/19520.

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Mestrado em Gestão de Sistemas de Informação<br>A descrença nas instituições públicas, prestadoras de serviços quase sempre necessários ao dia a dia do cidadão, tem contribuído para a dificuldade na condução normal e satisfatória da vida pessoal e profissional de quem a estes serviços recorre. Quando tais serviços não são prestados de forma eficaz, as entidades públicas correm o risco de, à semelhança do que acontece com o setor privado, serem classificadas pelos seus ?clientes? como más prestadoras de serviços, incapazes de satisfazer as suas necessidades e consequentemente deixam de ser uma
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