Dissertations / Theses on the topic 'Civil service reform – Botswana'
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Monnaesi, Timothy Tiro. "A description of whether the objectives of the performance management system of the Botswana Department of Tribal Administration are being realised." Thesis, Stellenbosch : University of Stellenbosch, 2011. http://hdl.handle.net/10019.1/6761.
Full textENGLISH ABSTRACT: Public sector organisations have to deliver quality services to the people amid budgetary cuts and public disenchantment with the public sector. Delivering these services in the face of dwindling resources has led public sector organisations to introduce performance improvement initiatives in an endeavour to do more with less. The government of Botswana introduced a raft of performance improvement initiatives such as WITS, O & M and Job Evaluation in the public sector with the sole objective of improving performance and driving public service delivery. However, despite the implementation of these initiatives, there was increasing concern that the quality of the delivery of public services was declining. These performance improvement initiatives were criticised for failing to make any meaningful impact on organisational performance, as the problems of poor service delivery remained unchanged. The failure of these earlier public sector reforms to improve organisational performance led the government to introduce a more comprehensive and holistic reform programme, PMS, guided by the national vision – Vision 2016 – in 1999. PMS was seen as the overall framework within which all previous reform initiatives could be integrated. This research sought to determine whether the objectives of PMS of DTA were being realised, given that previous public sector reforms had been deemed to have failed to actually raise organisational performance. A case study of DTA was therefore undertaken to describe the extent to which PMS had delivered on its objectives. Data collection was through structured self-administered questionnaires, comprising 14 closed-ended questions, one ranked question and one open-ended question. This was also augmented by documentary analysis of official reports such as the Annual Statements of Accounts (ASA). The research found that PMS had succeeded only in so far as communicating DTA’s vision, mission and values across the department. There was awareness of PMS within DTA. However, the system had not succeeded in improving DTA’s organisational performance, as it was hampered by various challenges such as lack of leadership commitment, the difficulty in implementing the system and lack of feedback on organisational performance. Recommendations are also made for enhancing DTA’s PMS to actually realise its objectives of improving organisational performance.
AFRIKAANSE OPSOMMING: Daar word van openbare sektor organisasies verwag om kwaliteit dienste aan die publiek te lewer te midde van ingekorte begrotings en openbare ontnugtering rakende die openbaresektor. In ‘n poging om hierdie dienste te lewer ten spyte van beperkte hulpbronne stel openbaresektor organisasies inisiatiewe in om werkverrigting te verbeter en sodoende meer koste-doeltreffend te werk. Die regering van Botswana het ‘n aantal inisiatiewe, byvoorbeeld Werk Verbetering Spanne (WITS), Organisering en Metodes (O&M) en Posevaluering, in die openbaresektor geïmplementeer met die uitsluitlike doel om werkverrigting te verbeter en openbare dienslewering te dryf. Ten spyte hiervan was daar egter toenemende kommer dat die kwaliteit van dienslewering toenemend verswak. Bogenoemde inisiatiewe is gekritiseer dat hulle gefaal het om enige noemenswaardige impak op organisatoriese prestasie te toon, aangesien probleme rakende swak dienslewering onveranderd was. Die versuim van hierdie aanvanklike hervormings in die openbaresektor om organisatoriese prestasie te verbeter, het daartoe aanleiding gegee dat die regering in 1999 ‘n meer omvattende en holistiese hervormingsprogram, die Prestasie Bestuur Stelsel (PMS), ingestel het, gelei deur die nasionale visie – ‘Vision 2016’. Die PMS is gesien as die omvattende raamwerk waarbinne al die vorige hervormingsinisiatiewe geïntegreer kon word. Hierdie navorsing het gepoog om vas te stel of die doelstellings van die PMS in die Departement van Stam Administrasie realiseer, siende vorige openbaresektor hervormings nie geslaag het om organisatoriese prestasie te verbeter nie. ‘n Gevallestudie van die departement is onderneem om die mate waarin die PMS se doelstellings bereik is te beskryf. Dataversameling is gedoen deur gestruktureerde, selfgeadministreerde vraelyste, bestaande uit 14 geslote vrae, een ranglysvraag en een oopvraag. Dit is aangevul deur dokumentêre analise van amptelike verslae soos Jaarlikse Rekeningstate. Die navorsing het gevind dat die PMS slegs in dié mate geslaag het dat mense dwarsdeur die departement bewusgemaak is van die departement se visie, missie en waardes. Hoewel mense bewus was van die prestasiebestuurstelsel, bevind die navorsing geen daadwerklike verbetering in organisatoriese prestasie nie, aangesien dit belemmer word deur verskeie uitdagings, soos gebrekkige toewyding deur leiers, probleme met die implementering van die sisteem en die tekort aan terugvoer rakende organisatoriese prestasie. Die navorsing stel sekere aanbevelings voor om die departement se prestasiebestuursisteem te verbeter om die doelstelling om organisatoriese prestasie te verwesenlik.
Tsang, Lo-ming, and 曾路明. "The impact of civil service reform on civil service entry and exit." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2010. http://hub.hku.hk/bib/B46777878.
Full textPoon, Sau-yu Kerry. "Human resource management in Hong Kong Civil Service : a case study of the development of a multi-skilled general support service /." Hong Kong : University of Hong Kong, 1999. http://sunzi.lib.hku.hk/hkuto/record.jsp?B21036998.
Full textDavis, Jon Malcolm. "Prime ministers & civil service reform 1960-74." Thesis, Queen Mary, University of London, 2009. http://qmro.qmul.ac.uk/xmlui/handle/123456789/1656.
Full textO'Toole, John. "Civil Service reform in Ireland 1922 to 2012." Thesis, University of Liverpool, 2015. http://livrepository.liverpool.ac.uk/2013806/.
Full textKue, Mei-wah Karen. "Civil service reform in Hong Kong : new appointment policy /." Hong Kong : University of Hong Kong, 2001. http://sunzi.lib.hku.hk:8888/cgi-bin/hkuto%5Ftoc%5Fpdf?B23295387.
Full textKwok, Kai-chiu Jim. "The performance management system of the Customs & Excise Department." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18596137.
Full textTshukudu, Theophilus Tebetso. "A model for evaluating training and development initiatives in the Botswana public service." Thesis, Nelson Mandela Metropolitan University, 2009. http://hdl.handle.net/10948/879.
Full textSo, Mei-yee Nancy. "Civil service reform in Hong Kong pay determination system /." Click to view the E-thesis via HKUTO, 2003. http://sunzi.lib.hku.hk/hkuto/record/B31967310.
Full textSo, Mei-yee Nancy, and 蘇美儀. "Civil service reform in Hong Kong: pay determination system." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2003. http://hub.hku.hk/bib/B31967310.
Full textKue, Mei-wah Karen, and 葛美華. "Civil service reform in Hong Kong: new appointment policy." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2001. http://hub.hku.hk/bib/B30257062.
Full textKyarimpa, Genevieve Enid. "Comparative Administrative Reform: The Rhetoric and Reality of the Civil Service Reform Programs in Uganda and Tanzania." FIU Digital Commons, 2009. http://digitalcommons.fiu.edu/etd/196.
Full textMilne, Terry (Terrence Arthur) Carleton University Dissertation Public Administration. "Bureaucratic reform and state intervention; from Glassco to Public Service 2000." Ottawa, 1992.
Find full textGuebuza, Anchia Nhaca. "Civil service reform and human resources management priorities in Mozambique." Thesis, University of the Western Cape, 2006. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_6831_1264385573.
Full textThis study focused on the developments of Civil Service Reform (CSR) in Mozambique, and the priority issues pertaining to human resources management in the country. This research investigation performed an assessment of the human resources management priorities and its effectiveness in civil service reform in the Government of Mozambique.
Meyer-Sahling, Jan-Hinrik. "Governance by discretion : civil service reform in post-communist Hungary." Thesis, London School of Economics and Political Science (University of London), 2003. http://etheses.lse.ac.uk/2116/.
Full textMalee, Surapong. "Managing civil service reform in Thailand, 1980-1999 : analytic narratives." Thesis, London School of Economics and Political Science (University of London), 2004. http://etheses.lse.ac.uk/1865/.
Full textMichalak, Katja. "Civil Service Reform and the Quality of Governance in Romania." The Ohio State University, 2008. http://rave.ohiolink.edu/etdc/view?acc_num=osu1222181181.
Full textMak, Yin-chun. "Improving service delivery in the Urban Services Department." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1859654X.
Full textKwok, Kai-chiu Jim, and 郭啓釗. "The performance management system of the Customs & Excise Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B31965258.
Full textWai, In-fun Perseus, and 衛彥勳. "Reforming the civil service: the impact of HKSAR's 'Downsizing' policies to the civil service employees." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2004. http://hub.hku.hk/bib/B45012672.
Full textChou, Kwok-ping, and 仇國平. "Conflict and ambiguity in the implementation of civil service reform in China, 1993-2000." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2003. http://hub.hku.hk/bib/B29822294.
Full textSo, Kam-tong Bernie. "The Hong Kong police as a new paradigm of policing in a post colonial city : an analysis of reform achievement /." Hong Kong : University of Hong Kong, 1999. http://sunzi.lib.hku.hk/hkuto/record.jsp?B21036408.
Full textDlamini, M. P. "Development, administrative reform and the civil service : the case of Swaziland." Thesis, University of Manchester, 1988. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.233428.
Full textYeung, Sau-kuen Sammy, and 楊秀權. "Case study of electrical and mechanical services trading fund." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1999. http://hub.hku.hk/bib/B31966068.
Full textYeung, Sau-kuen Sammy. "Case study of electrical and mechanical services trading fund." Hong Kong : University of Hong Kong, 1999. http://sunzi.lib.hku.hk/hkuto/record.jsp?B21037127.
Full textChan, Wing-kit Eric. "An analysis of human resource management in correctional homes of the Social Welfare Department : implications for change /." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18595753.
Full textPark, Soo-Young. "Who Is Our Master? -Debates during Civil Service Reforms-." Diss., Virginia Tech, 2005. http://hdl.handle.net/10919/28804.
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Sy, Mei-lee Janet. "Prison reform in Hong Kong issues and prospects /." Click to view the E-thesis via HKUTO, 2003. http://sunzi.lib.hku.hk/hkuto/record/B31967322.
Full textMaema, Mapule. "Unionism and public service reform in Lesotho: between legislative constraints and apathy." Thesis, Rhodes University, 2010. http://hdl.handle.net/10962/d1003094.
Full textLap-chung, Chan. "Productivity and efficiency improvement programmes of the Hong Kong Government /." Hong Kong : University of Hong Kong, 1996. http://sunzi.lib.hku.hk/hkuto/record.jsp?B17983046.
Full textCheng, Chit-sum, and 鄭哲琛. "The effectiveness of non-civil service contract staff in replacing civil servants." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2010. http://hub.hku.hk/bib/B46772509.
Full textWang, Xiaoqi. "China's civil service reform and local government performance : a principal-agent perspective /." View the Table of Contents & Abstract, 2006. http://sunzi.lib.hku.hk/hkuto/record/B36432854.
Full text王曉琦 and Xiaoqi Wang. "China's civil service reform and local government performance: a principal-agent perspective." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2006. http://hub.hku.hk/bib/B37327264.
Full textMakhova-Gregg, Anna Nikolaevna. "Russian civil service reform : a step toward democratic consolidation or bureaucratic authoritarianism? /." Available to subscribers only, 2008. http://proquest.umi.com/pqdweb?did=1605114471&sid=10&Fmt=2&clientId=1509&RQT=309&VName=PQD.
Full textNam, Ju Hyun. "The patterns and dynamics of the civil service pay reform in Korea." Thesis, London School of Economics and Political Science (University of London), 2016. http://etheses.lse.ac.uk/3377/.
Full textPang, Ka-fai. "Building an organizational culture under a trading fund operation : a case study of the land registry /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19709419.
Full textChang, Lai-yin. "An analysis of the impact of civil service reform on recruitment and retention in the Hong Kong police force." Click to view the E-thesis via HKUTO, 2008. http://sunzi.lib.hku.hk/hkuto/record/B41014327.
Full textChung, Wing-hong. "An evaluation of the role of highways infrastructural development policy in the 1990's." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18596848.
Full textTo, Wing-chow Raphael. "Emergency ambulance service in Hong Kong : a study of continuity and change /." Hong Kong : University of Hong Kong, 1999. http://sunzi.lib.hku.hk/hkuto/record.jsp?B21037899.
Full textSebastiao, Mario Manuel. "Quality service within the context of Mozambique’s developmental objectives and public service reform." Thesis, Cape Peninsula University of Technology, 2013. http://hdl.handle.net/20.500.11838/1641.
Full textInvestment Promotion Agencies act as economic development conduits which seek not only just to undertake promotion, but also to improve the wider environment for investors by liaising and initiating change. As a result, worldwide governments have set up Investment Promotion Agencies (IPAs) to advance investment goals and by extension economic development in the context of a dynamic and competitive environment. Yet, little empirical research is done, especially in the developing world with a view to enhance the working practices of IPAs. This study investigated the effectiveness and quality of services provided by Mozambique’s Centre for the Promotion of Investment (CPI) from the perspective of both local and foreign investors. A quantitative approach by way of an online questionnaire was employed in the study. The data generated was analysed with the assistance of a registered statistician. The study found that most of the participants (local and foreign investors in Mozambique) do not make use of the services which the CPI is mandated to offer such as company registration; registration with the Fiscal Department and the publishing of company constitution in the government gazette, to name but a few. Furthermore, investors who have accessed the above services indicated a lack of service quality by the CPI. In the wider environment, the study found areas of concern such as an inadequate accounting system and a lack of proper coordination among the stakeholders involved in the process of setting up a business in Mozambique.
Poon, Sau-yu Kerry, and 潘秀瑜. "Human resource management in Hong Kong Civil Service: a case study of the development of a multi-skilledgeneral support service." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1999. http://hub.hku.hk/bib/B31965994.
Full textal-Muharami, Saad Ali. "The reform and development of the civil service in the Sultanate of Oman." Thesis, University of Exeter, 1993. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.332852.
Full textMak, Yin-chun, and 麥燕珍. "Improving service delivery in the Urban Services Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B31965660.
Full textChan, Kwok-keung Kelvin. "An assessment of Hong Kong civil service pay system : lessons from reform measures of the OECD countries /." Hong Kong : University of Hong Kong, 1999. http://sunzi.lib.hku.hk/hkuto/record.jsp?B21038247.
Full textChu, Yim-ming. "The influence of trading fund operation mode on the training & development policy of HongKong Post." Click to view the E-thesis via HKUTO, 2007. http://sunzi.lib.hku.hk/hkuto/record/B38611788.
Full textTsang, Wa-chung. "A review of staff relations in relation to public sector reform in Hong Kong." Click to view the E-thesis via HKUTO, 2007. http://sunzi.lib.hku.hk/hkuto/record/B38701960.
Full textShiu, Kit-chi Kitty. "An analysis of training and development for executive officers in the Hong Kong civil service." Hong Kong : University of Hong Kong, 2002. http://sunzi.lib.hku.hk/hkuto/record.jsp?B25138613.
Full textLau, Mung-tin Godfrey. "Business process reengineering : an analysis of theory and practice in the Hong Kong Special Administrative Region Government /." Hong Kong : University of Hong Kong, 2002. http://sunzi.lib.hku.hk/hkuto/record.jsp?B25139927.
Full textLeung, Kit-mui Gladys. "Restructuring of the Housing Department : the merging of maintenance and management /." Hong Kong : University of Hong Kong, 1999. http://sunzi.lib.hku.hk/hkuto/record.jsp?B22359709.
Full textKhac-Anh-Dang. "Personalentwicklung im öffentlichen Dienst durch Aus- und Fortbildung : ein Beitrag zur Reform des öffentlichen Dienstes in Vietnam unter Berücksichtigung der deutschen Erfahrungen /." Frankfurt am Main [u.a.] : Lang, 2007. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=015460156&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA.
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