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Journal articles on the topic 'Classification of services'

Author: Grafiati

Published: 10 September 2021

Last updated: 18 February 2022

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1

Serohina, Tetiana. "Public services: modern approaches to classification." Public administration aspects 8, no. 3 (August 27, 2020): 5–15. http://dx.doi.org/10.15421/152065.

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The aim of the study is to analyze the existing approaches to the classification of the public services system and to develop an approach that would meet modern domestic requirements. The urgency is due to the insufficient level of theoretical organization of the general array of public services, hence the practical need for the effective functioning of all areas of the system. The results of the study reveal the relationship between the lack of a proper approach to the classification of the public service system and the heterogeneity of changes that occur in different areas of this system. The existing approaches to the concept of "classification" are considered and the author's definition is offered, it is established that classification acts as an important tool of the theory of public administration. The level of complexity of the "service" category as an object of scientific research and the "public service" category is outlined. Modern approaches to classifications of public services are given, among which it is necessary to allocate (by subjects of service rendering, subjects of reception, by groups of services, by types of services, etc.), but it is established that existing approaches do not allow to organize the whole array of public services. Therefore, the author's approach that meets the requirements of this study is proposed. The conclusions are to substantiate the impossibility of establishing a modern system of public services without the development of adequate approaches to classification. The study clarifies the concept of classification, reveals that existing approaches to the classification of public services do not allow them to properly systematize and organize, resulting in the proposed author's approach to the classification of public services by area of provision, but deserves special attention to the criterion of delegation possibility of public service.

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Salegna, Gary. "Classification model and e-loyalty implications for online services." International Journal of Quality and Service Sciences 10, no. 1 (March 19, 2018): 72–83. http://dx.doi.org/10.1108/ijqss-12-2016-0084.

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Purpose The majority of past classification models for services have failed to account for the different nature of online services, and therefore, they are not helpful in classifying online services. This paper aims to present a new model for classifying online services, and managerial implications for creating customer loyalty to online service organizations are discussed. Design/methodology/approach This paper presents an overview of the research in service classifications and a classification model for online services based on a review of the services literature. Findings The model for online services presented in this paper classifies online services into four categories: online mass services, online mass e-tailing services, online professional and personal services and online service shops. Originality/value The classification of online services has received very limited research attention; yet, online services represent a rapidly growing area. The model presented in this paper provides a foundation for the further study and research of online services.

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Jarocka, Marta, and Hao Wang. "Definition and classification criteria of logistics services for elderly." Engineering Management in Production and Services 10, no. 4 (December 1, 2018): 65–75. http://dx.doi.org/10.2478/emj-2018-0023.

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Abstract An ageing population is a natural and inevitable phenomenon that constitutes an opportunity for the development of the logistics services industry. This is related to the fact that a new demographic profile of the world is determined by a growing number of customers — seniors – with special needs that generate the demand for services such as carriage and home delivery of food and medicines. Therefore, considering the growing demand for logistics services intended for older adults, there is a justified need to develop theoretical knowledge in this area. The paper aims to define a logistics service dedicated to an elderly person as the ultimate recipient as well as to identify the classification criteria of such services. The first part of the article is based on a literature review and presents definitions of a service and a logistics service according to various researchers. It also identifies different classifications of logistics services. These theoretical aspects provided a basis for authors to propose the notion of a logistics service and a catalogue of criteria for systemising logistics services dedicated to older adults. Logistics services for the elderly may be grouped according to classification criteria applicable to what is widely understood as logistics services in source literature. The classification criteria are the type of service, the immateriality of service, the frequency of contacting the customer, the type of purchaser market, the degree of service customisation, the type of a relationship between the service enterprise and the customer, and the place of service provision. Nonetheless, due to the customer-oriented approach in logistics, the authors proposed the classification criteria of these services with regard to age, financial situation, needs, health, expectations, hobby, skills and problems of older adults. Such an approach to classification is determined by considerable inherent diversification of the discussed group of customers as well as a specialised catalogue of logistics services. The classification of logistics services may contribute to the improved design of such services.

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AlHadid, Issam, and Evon Abu-Taieh. "Web Services Composition Using Dynamic Classification and Simulated Annealing." Modern Applied Science 12, no. 11 (October 29, 2018): 376. http://dx.doi.org/10.5539/mas.v12n11p376.

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Service Oriented Architecture (SOA) introduced the web services as distributed computing components that can be independently deployed and invoked by other services or software to provide simple or complex tasks. In this paper we propose a novel approach to solve the problem of the business processes execution engine web service selection and services composition in the Service Oriented Architecture (SOA) related to the Synchronous mode.  The paper provides a mechanism to improve the web services selection and service composition, using dynamic web services and service composition classification and Simulated Annealing (SA) to satisfy services' requirements expressed as the Service Level Agreement (SLA). The results show that the proposed approach enhanced the services composition by increasing the availability and decreasing the response time to the service composite.

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AlHadid, Issam, and Evon Abu-Taieh. "Web Services Composition Using Dynamic Classification and Simulated Annealing." Modern Applied Science 12, no. 11 (October 29, 2018): 395. http://dx.doi.org/10.5539/mas.v12n11p395.

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Service Oriented Architecture (SOA) introduced the web services as distributed computing components that can be independently deployed and invoked by other services or software to provide simple or complex tasks. In this paper we propose a novel approach to solve the problem of the business processes execution engine web service selection and services composition in the Service Oriented Architecture (SOA) related to the Synchronous mode.  The paper provides a mechanism to improve the web services selection and service composition, using dynamic web services and service composition classification and Simulated Annealing (SA) to satisfy services' requirements expressed as the Service Level Agreement (SLA). The results show that the proposed approach enhanced the services composition by increasing the availability and decreasing the response time to the service composite.

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6

Gibson, Terry L. "Classification of Human Services." Administration in Social Work 10, no. 2 (July 18, 1986): 39–51. http://dx.doi.org/10.1300/j147v10n02_04.

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7

Lopes, Adriano, Kleber Cavalcanti Nóbrega, and Luciana Gondim de Almeida Guimarães. "Interfaces between servant processes and service classification." Independent Journal of Management & Production 9, no. 1 (March 2, 2018): 045. http://dx.doi.org/10.14807/ijmp.v9i1.680.

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In this paper, a theoretical approach was developed to analyze servant processes’ characteristics in different types of services, as professional, shop and mass services. Facilitator, responsiveness, flexibility, customer focus and tend to be higher in professional services. Responsiveness and simplicity tend to be higher in mass services while only responsiveness is highlighted on service shops.

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Ningna, Sun, and Peng yue. "Study on Strategies of Optimizing Service Contact for New Rural Waste Classification System." E3S Web of Conferences 236 (2021): 03001. http://dx.doi.org/10.1051/e3sconf/202123603001.

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This paper studied the rural waste classification system to find out practical strategies to optimize service encounter involved in rural waste classification system. It identified and analyzed the encounter points affecting each link of service and user experience. The paper proposed to construct service procedures to simplify waste classification service in an effort to provide guided services accessible to villagers, optimize collaborative services aiming at accurate delivery, offer incentives to village households for accurate waste classification and give instructions on the blueprint of services.

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Omatu, Sigeru, Tatsuyuki Wada, and Pablo Chamoso. "Odor Classification using Agent Technology." ADCAIJ: Advances in Distributed Computing and Artificial Intelligence Journal 2, no. 4 (March 10, 2014): 41–48. http://dx.doi.org/10.14201/adecaij2013174148.

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In order to measure and classify odors, Quartz Crystal Microbalance (QCM) can be used. In the present study, seven QCM sensors and three different odors are used. The system has been developed as a virtual organization of agents using an agent platform called PANGEA (Platform for Automatic coNstruction of orGanizations of intElligent Agents). This is a platform for developing open multi-agent systems, specifically those including organizational aspects. The main reason for the use of agents is the scalability of the platform, i.e. the way in which it models the services. The system models functionalities as services inside the agents, or as Service Oriented Approach (SOA) architecture compliant services using Web Services. This way the adaptation of the odor classification systems with new algorithms, tools and classification techniques is allowed.

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Li, Jun Rong, Wen Bo Zhou, Li Wen Mu, Tong Yu Yin, and Yuan Li Feng. "Automatic Classification Method of Web Services in Cloud Environment." Applied Mechanics and Materials 543-547 (March 2014): 2933–36. http://dx.doi.org/10.4028/www.scientific.net/amm.543-547.2933.

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Different cloud services need different resources, how to use the resources efficiently has become one of the hot research topics about cloud computing. In order to improve the utilization of resources in cloud, this paper proposes an automatic cloud service classification method, which uses an artificial neural network to predict the type of service resource requirements, and classifies services based on the predicting result. In this paper, we do classification experiments on three groups of Web services on Web service site. The experiment results show that, the method is effective and can predict the type of resource requirements for Web services automatically.

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Melnyk, Maryana, and Ivan Zalutskyy. "Modern aspects of law-economic regulations of service classification and identification for unshadowing the economy of Ukraine." Regional Economy, no. 2(96) (2020): 112–30. http://dx.doi.org/10.36818/1562-0905-2020-2-10.

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The article deals with the modern aspects of “shadowing” economy as socio-economic fact. The definition of “shadowing economy” is revealed not to be regulated by the legislative acts of Ukraine. Retrospective analysis of the legal regulation of the term “service” proves a diversity of modern interpretation of this category in the legal documents of Ukraine. Currently, the essence of the term “commerce service” is not regulated by any document. The results of the official integrated estimation of the size of the shadow economy do not show its real state and development tendencies by the types of economic activity differentiated according to the specific areas and types of services. The absence of a clear definition of the object of procurement, primarily the service sector, which leads to manipulation and inefficient use of funds is established to be one of the main factors determining the corruption risks in the system of public and sub-procurement. Nowadays, the State Classifier of Products and Services DK 016:2010 (SCPS) defined as the potential basis for industrial classification of products/services is a systematized summary of product names and services with their coding according to the hierarchical system of classification. The peculiarities and problems of implementing SCPS and the other classifications in the service sector are analyzed. The article proves that the State Statistics Service of Ukraine ignores methodologically SCPS as the ground for statistical classifications named “base for classifier conflicts” under stagnation of the national classification system, which preserves the risks of increased ‘shadowing’ in accounting and procurement and blocks the potentially transparent commercialization of services and their cumulative impact on socio-economic growth by different types of economic activity. The paper suggests the range of elements to be defined as integral elements of the legislative mechanism for the economy unshadowing in the service sector.

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YAMAMOTO, Chizuko, and Yoko TOMIKI. "Technical Services: Cataloging and Classification." Igaku Toshokan 44, no. 1 (1997): 29–35. http://dx.doi.org/10.7142/igakutoshokan.44.29.

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Fisher, Brendan, and R. Kerry Turner. "Ecosystem services: Classification for valuation." Biological Conservation 141, no. 5 (May 2008): 1167–69. http://dx.doi.org/10.1016/j.biocon.2008.02.019.

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Preciado-Velasco, Jorge E., Joan D. Gonzalez-Franco, Caridad E. Anias-Calderon, Juan I. Nieto-Hipolito, and Raul Rivera-Rodriguez. "5G/B5G Service Classification Using Supervised Learning." Applied Sciences 11, no. 11 (May 27, 2021): 4942. http://dx.doi.org/10.3390/app11114942.

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The classification of services in 5G/B5G (Beyond 5G) networks has become important for telecommunications service providers, who face the challenge of simultaneously offering a better Quality of Service (QoS) in their networks and a better Quality of Experience (QoE) to users. Service classification allows 5G service providers to accurately select the network slices for each service, thereby improving the QoS of the network and the QoE perceived by users, and ensuring compliance with the Service Level Agreement (SLA). Some projects have developed systems for classifying these services based on the Key Performance Indicators (KPIs) that characterize the different services. However, Key Quality Indicators (KQIs) are also significant in 5G networks, although these are generally not considered. We propose a service classifier that uses a Machine Learning (ML) approach based on Supervised Learning (SL) to improve classification and to support a better distribution of resources and traffic over 5G/B5G based networks. We carry out simulations of our proposed scheme using different SL algorithms, first with KPIs alone and then incorporating KQIs and show that the latter achieves better prediction, with an accuracy of 97% and a Matthews correlation coefficient of 96.6% with a Random Forest classifier.

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Homer, Caroline S. E., Janice Biggs, Geraldine Vaughan, and Elizabeth A. Sullivan. "Mapping maternity services in Australia: location, classification and services." Australian Health Review 35, no. 2 (2011): 222. http://dx.doi.org/10.1071/ah10908.

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Objective. To describe maternity services available to Australian women and, in particular, the location, classification of services and support services available. Design. A descriptive study was conducted using an online survey that was emailed to eligible hospitals. Inclusion criteria for the study included public and private maternity units with greater than 50 births per year. In total, 278 maternity units were identified. Units were asked to classify their level of acuity (Levels 2–6). Results. A total of 150 (53%) maternity units responded. Those who responded were reasonably similar to those who did not respond, and were representative of Australian maternity units. Almost three-quarters of respondents were from public maternity units and almost 70% defined themselves as being in a rural or remote location. Maternity units with higher birth rates were more likely to classify themselves as providing higher acuity services, that is, Levels 5 and 6. Private maternity units were more likely to have higher acuity classifications. Interventions such as induction of labour, either using an artificial rupture of membranes (ARM) and oxytocin infusion or with prostaglandins, were common across most units. Although electronic fetal monitoring (EFM) was also widely available, access to fetal scalp pH monitoring was low. Conclusion. Maternity service provision varies across the country and is defined predominately by location and annual birth rate. What is known about the topic? In 2007, over 99% of the 289 496 women who gave birth in Australia did so in a hospital. It is estimated that there are more than 300 maternity units in the country, ranging from large tertiary referral centres in major cities to smaller maternity units in rural towns, some of which only provide postnatal care with the woman giving birth at a larger facility. Geographical location, population and ability to attract a maternity workforce determine the number of maternity units within a region, although the means of determining the number of maternity units within a region is often unclear. In recent years, a large number of small maternity units have closed, particularly in rural areas, often due to difficulties securing an adequate workforce, particularly midwives and general practitioner obstetricians. There is a lack of understanding about the nature of maternity service provision in Australia and considerable differences across states and territories. What does this paper add? This paper provides a description of the geographic distribution and level of maternity services, the demand on services, the available obstetric interventions, the level of staffing (paediatric and anaesthetic) and support services available and the private and public mix of maternity units. The paper also provides an exploration of the different interventions and discusses whether these are appropriate, given the level of acuity and access to emergency Caesarean section services. What are the implications for practitioners? This study provides useful information particularly for policy-makers, managers and practitioners. This is at a time when considerable maternity reform is underway and changes at a broader level to the health system are planned. Understanding the nature of maternity services is critical to this debate and ongoing planning decisions.

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Khan, Mahmood A. "Technological Disruptions in Restaurant Services: Impact of Innovations and Delivery Services." Journal of Hospitality & Tourism Research 44, no. 5 (February 26, 2020): 715–32. http://dx.doi.org/10.1177/1096348020908636.

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This qualitative exploratory study assesses the technological disruptions in restaurant services caused by innovations in food delivery. A systematic review of the restaurant classification for the past two decades showed that the use of the term “restaurant delivery service” increased significantly since 2014 and is now used as often as “fast food service.” An improved typology of services as affected by technology is presented. A hypothetical model was developed to show the hierarchical progression of restaurant services as affected by technological innovations. Technological disruptions were categorized at different stages. The theory of disruptive innovation was assessed, and a hypothesis is presented to relate the impact on delivery services. Major disruptions identified are in the restaurant terminology/classification, widening of the distance between the service provider and customer contact points, and the potential collateral disruption to the service quality. Opportunities and challenges related to disruptions are identified.

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Поворина, Елена, and Elena Povorina. "Contemporary Approaches to Classification of Organization- and Company-Consumed Services." Servis Plus 8, no. 2 (June 3, 2014): 57–64. http://dx.doi.org/10.12737/3894.

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With the establishment of a set of activities whose agents function as contractors and providers of service facilitating and promoting the service consumers´ entrepreneurial, managerial, financial and economic, as well as industrial, processes, contemporary economy has seen the interaction between companies and organizations going beyond purely industrial co-operation. The inter-business-entity relationship is gaining economic momentum. However, scientists differ as regards the classification of organization- and company-consumed services. It is only a limited number of services, such as business, professional, and intellectual, that have attracted high research effort and are relatively well-explored, with the totality of company- and organization-oriented services still under-researched. The author has conducted an analysis of service-grouping classification criteria, the results of which serve to emphasize the expediency of major classification criteria identification and of working out a classification based on the principles of the differentiated approach to defining the company- and organization-consumed service market with the view to identifying the common properties and shared characteristics of various services.

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Halgren, Douglas W., and Harvey F. Clarizio. "Categorical and Programming Changes in Special Education Services." Exceptional Children 59, no. 6 (May 1993): 547–55. http://dx.doi.org/10.1177/001440299305900607.

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Special education students (N = 654) were studied to determine what proportion had a categorical or programming change and what factors (child, school, and home) were associated with change. The study included all students with disabilities from preschool through secondary school in a tricounty rural district. Data were gathered through a record review and parent survey. Change was found to be more common than is generally perceived: 38.2% of the students had a classification change (21.9% by termination and 16.3% by reclassification). Rates of change varied significantly among classifications and the student's initial classification, grade level, and comorbidity were significantly predictive of change in classification.

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Sonnenberg, Michael, Stefan Kühne, and Michael Becker. "Classification of Technical Operation Services for Renewable Energy Power Plants." International Journal of Service Science, Management, Engineering, and Technology 4, no. 2 (April 2013): 92–101. http://dx.doi.org/10.4018/jssmet.2013040107.

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In the rapidly growing market for renewable energy, a generally accepted classification of renewable energy services is still absent. In the context of this article, a classification for technical operation services is developed. Starting from a basic structuring of renewable energy services and a comprehensive evaluation of service portfolios of the providers, a classification scheme is derived. This scheme can generate added value for the industry for example in the area of portfolio presentation and structured development of services.

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V, Manu. "A Study On The Growth And Performance Of Service Sector In Kerala-With Special Refeernce To Kollam." Think India 22, no. 2 (October 31, 2019): 61–76. http://dx.doi.org/10.26643/think-india.v22i2.8674.

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This study attempts to review, the growth and performance of service sector in Kerala. The service sector usually covers a wide range activities from the most sophisticated information technology (IT) to simple services provided by the unorganized sector like the services of the plumber, mason, barber etc. National Accounts classification of the services sector incorporates trade, hotels, and restaurants; transport, storage and communication, financing, insurance, real estate, and business services; and community, social and personal services. In World Trade Organization (WTO) and Reserve Bank of India (RBI) classification, construction is also included in services sector.

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Punitha, K. "A Novel Mixed Wide and PSO-Bi-LSTM-CNN Model for the Effective Web Services Classification." Webology 17, no. 2 (December 21, 2020): 218–37. http://dx.doi.org/10.14704/web/v17i2/web17026.

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In software technology, over the diversified environment, services can be rendered using an innovative mechanism of a novel paradigm called web services. In a business environment, rapid changes and requirements from various customers can be adapted using this service. For service management and discovery, the classification of Web services having the same functions is an efficient technique. However, there will be short lengthened Web services functional description documents, having less information, and sparse features. This makes difficulties in modelling short text in various topic models and leads to make an effect in the classification of Web services. A Mixed Wide and PSO-Bi-LSTM-CNN model (MW-PSO-Bi-LSTM-CNN) is proposed in this work for solving this issue. In this technique, the Web service category‟s breadth prediction is performed by combining Web services description document‟s discrete features, which exploits the wide learning model. In the next stage, the PSO-Bi-LSTM-CNN model is used for mining Web services description document word‟s context information and word order, for performing the Web service category‟s depth prediction. Here, particle swarm optimization (PSO) is integrated with the Bi-LSTM-CNN network for computing various hyper-parameters in an automatic manner. In third stage, Web service categories, results of depth, and breadth prediction are integrated using a linear regression model as final service classification result. At last, MW-PSO-Bi-LSTM-CNN, Wide&Bi-LSTM, and Wide&Deep web service classification techniques are compared and a better result with respect to web service classification accuracy is obtained using the proposed technique as shown in experimental results.

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Muqorobin, Muqorobin, Siti Rokhmah, Isnawati Muslihah, and Nendy Akbar Rozaq Rais. "Classification of Community Complaints Against Public Services on Twitter." International Journal of Computer and Information System (IJCIS) 1, no. 1 (May 18, 2020): 7–10. http://dx.doi.org/10.29040/ijcis.v1i1.6.

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Abstract— Information on public services is an important part of increasing community satisfaction with government policies. Complaints and Complaints of the community become mediators to improve public services according to community needs.Twitter is one of the most widely used social media in the community to post activities, experiences, and complaints about public services through the internet easily and realtime.The amount of information on Twitter is mixed between satisfaction and extensibility of public services, making it difficult for the government to make decisions in public policy. The role of Big Data can be a solution to classifying data to predict satisfaction or extensibility of public services with parameters: markets, transportation and hospitals.Data sources taken from Twitter are 700 data texts. The twitter classification of public service complaints is built using the Naïve Bayes Algorithm Method, because the algorithm can classify based on probability values. Text processing is done by filtering text and selecting text to be ordered.The results of this study indicate that the Naïve Bayes Method is able to properly classify public service complaints based on 3 parameters, transportation, markets and hospitals. System testing using 700 data obtained the best results accuracy value: 86%, and precision: 72%, recall 81% and f-measure: 83%.

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Prince, Thomas L., Harry K. Tayama, and John R. Grabner. "Description of Florists' Cognitive Structure and Perceived Performance of Supplier Services through Second-order Factor Analysis." Journal of the American Society for Horticultural Science 116, no. 1 (January 1991): 161–65. http://dx.doi.org/10.21273/jashs.116.1.161.

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Retail florists' performance ratings of services provided by wholesale growers, wholesale florists, and grower-shippers/brokers were factor-analyzed to yield a hierarchical classification of customer service in floral distribution. Nine customer service factors were identified and three major independent classes of customer service were defined, including 1) physical distribution, 2) marketing, and 3) product quality services. Florists rated the performance of suppliers' physical distribution services higher than marketing and product quality services. Florists' perception of physical distribution and product quality services did not vary across type of supplier, but for marketing services, florists rated wholesale growers higher in performance than wholesale florists. The hierarchical classification of customer service and service performance profiles provide the floral industry with relevant market information for the successful development and effective implementation of customer service programs.

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Okorokov, Roman, Anna Timofeeva, Evgeniya Filyanina, and Mohamed Lamine Benchabane. "Institutional approach to classification of sustainable digital technologies in service logistics." E3S Web of Conferences 258 (2021): 02018. http://dx.doi.org/10.1051/e3sconf/202125802018.

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Industrial revolution is the trigger of the growing demand from households for consumer services, and from the other institutional units for services improving the quality of production processes. The quality of services is the factor of the competitiveness of objects at different levels of the country’s economy. In turn, logistics mediates all the processes of building a service as an intangible product. The nowadays trend of digitalization of all economic spheres is particularly relevant for logistics of the service sector. The article shows the direct and cyclical inverse role of the service sector in the modern economy in terms of its impact on the competitiveness of objects of different levels. The classification of services relevant to the research goals is given. Features of factors of competitiveness of non-material production are revealed. The role of logistics forming the competitiveness of enterprises in the non-material sphere is shown. Criteria for the classification of digital technologies of industry 4.0 in logistics of the service sector are proposed. Digital technologies involved in the sector of consumer and non-consumer services of material impact on property are presented and justified.

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Johnson, S., and L. Salvador-Carulla. "Description and classification of mental health services: a European perspective." European Psychiatry 13, no. 7 (November 1998): 333–41. http://dx.doi.org/10.1016/s0924-9338(99)80699-3.

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SummaryWhilst steady progress has been made in the development and dissemination of valid and reliable instruments for evaluation of patient outcomes, progress in establishing standard methodologies for description and classification of mental health services has been limited. Valid and reliable methods of describing and classifying services are needed in mental health services research for purposes including; i) comparison of levels of provision between catchment areas and countries; ii) reaching an understanding of the relationship between socio-demographic indicators and service use; iii) investigation of the degree to which one service may be substituted for another; iv) evaluating programme implementation; and v) understanding why different outcomes are observed from apparently similar treatment programmes. Where programmes of research encompass different countries, the need for methods of comparing the local service contexts is particularly acute. In this paper, the various contributions which have been made to the somewhat fragmented body of research in this area are reviewed, and the problems which have hampered the development of satisfactory instruments are discussed. A set of criteria for satisfactory service measurement methodologies is proposed: these include development of standard nomenclature and operational definitions of service types; clear demonstration of validity and reliability; comprehensiveness; and applicability and similar interpretation in a range of countries.

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Dvorkina, Margarita Y. "Library and Information Services on the Websites of National Libraries of Russia: Classification and Presentation Issues." Bibliotekovedenie [Library and Information Science (Russia)] 68, no. 1 (March 25, 2019): 41–47. http://dx.doi.org/10.25281/0869-608x-2019-68-1-41-47.

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The purpose of this study is to identify and analyse services on the websites of national libraries of Russia. The author presents definition of the concept “library (library and information) service” and highlights the essence of these services. The article analyses how the services are presented on the official websites of national libraries: the Russian State Library (RSL), the National Library of Russia (NLR) and the Presidential Library named after B. Yeltsin (PL). The author uses the following methods: analysis of texts of library sites, comparison, generalization, classification analysis. RSL names the services on the main page of the website and provides the list of fee-based services. NLR also demonstrates services twice, but more complete list presents on the main page of the site. PL does not provide the full list of services on the website, but lists some services in the section “Access to Resources” (also, the site presents “The Price List of fee-based services (works)”. Electronic services of national libraries of Russia are allocated.The author characterizes classification of services on the website of each national library. Analysis of these services shows that they are not presented comprehensively (most fully in the RSL), and the services are called and classified by libraries in different ways. Users accessing different national libraries are not always able to understand exactly what services are described there.The article proposes classification of library and information services developed by the author. The classification is based on two attributes: the object that is requested by the user (document, reference, etc.), and the place of service. This classification can be used by both national and other libraries.

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Tinnilä, Markku. "A Review of Service Frameworks Analyzing Strategic Repositioning." International Journal of Information Systems in the Service Sector 3, no. 1 (January 2011): 21–38. http://dx.doi.org/10.4018/jisss.2011010102.

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In manufacturing operations it is important to recognise the capabilities of the firm and established ways to position the current and expected manufacturing capabilities. The most recognised tool is the Product-Process matrix of Hayes and Wheelwright. Similarly, in service business there is a growing need to position the capabilities of firms. Many tools analysing services have also been proposed, but no generally accepted framework has so far emerged as a basis for service classification and strategic service positioning. This paper focuses on strategic positioning of services with special focus on analyzing and measuring the repositioning of services. Banking services are used as the main example, which have been analyzed in several studies of service repositioning. The author reviews the service classifications proposed and the dimensions used. Strategic repositioning and its dimensions are illustrated in banking services, and some trends in services are recognized and discussed. Some elements of a more generic service positioning framework are presented for the purpose of summarizing and consolidating the findings of reviewed frameworks.

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Mustafa, A. Syed. "Performance Evaluation of Web-Services Classification." Indian Journal of Science and Technology 7, no. 10 (October 20, 2014): 1674–81. http://dx.doi.org/10.17485/ijst/2014/v7i10.24.

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Stauss, Bernd. "Internal services: classification and quality management." International Journal of Service Industry Management 6, no. 2 (May 1995): 62–78. http://dx.doi.org/10.1108/09564239510146915.

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Mohanty, Ramakanta, V. Ravi, and M. R. Patra. "Web-services classification using intelligent techniques." Expert Systems with Applications 37, no. 7 (July 2010): 5484–90. http://dx.doi.org/10.1016/j.eswa.2010.02.063.

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Prushkovsky, L. V., and O. A. Glazunova. "CRITERIA AND CLASSIFICATION OF SERVICE IN THE SPHERE OF LOGISTICS SERVICES." Herald of the Belgorod University of Cooperation, Economics and Law 3, no. 70 (2018): 252–63. http://dx.doi.org/10.21295/2223-5639-2018-3-252-263.

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Liu, Yang, Zhikui Chen, Feng Xia, Xiaoning Lv, and Fanyu Bu. "An integrated scheme based on service classification in pervasive mobile services." International Journal of Communication Systems 25, no. 9 (March 22, 2012): 1178–88. http://dx.doi.org/10.1002/dac.2330.

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Kolumbet, Alexander M., and N. Maximovich. "PHYSICAL CULTURE AND SPORTS SERVICES CONTENT: CRITERIA AND COMPONENTS." Management 26, no. 2 (April 24, 2018): 16–27. http://dx.doi.org/10.30857/2415-3206.2017.2.2.

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Introduction. The analysis of the research has established the lack of a clear internal logic in the construction of a set of criteria for classification services in the field of physical culture and sports. A large variety of criteria, on the one hand, provides an opportunity to get acquainted with the various components of the content of services, which is important for solving practical problems, for example, for the development of a strategy of marketing by sports organizations, the definition of target markets, or for the formation of social standards of consumption of services by the state. On the other hand, relying on such approaches to the classification of sports and sports services, it is extremely difficult to solve the tasks of scientific research. First of all, this relates to the scientific analysis of the system of market relations in the field of physical culture and sports, the nature of the functioning of subsystems or individual components of which is determined by the specific features of this or that kind of physical culture and sports services.The purpose of the study is theoretical and methodological justification of the classification of physical culture and sports services in the context of determining the indicators of the impact of the results of professional activities on the field of physical culture and sports.Results. The article analyzes the main approaches to the classification of sports services in order to determine the economic indicators of influence on the industry. The criteria of the classification of physical culture and sports services have been determined, which made it possible to establish a classification of physical culture and sports services, where all services are divided into physical education, physical culture and health, sports training, sports-entertainment, physical education and rehabilitation, which form these services.Conclusions1. It has been considered that the criteria for classification of sports services are: the social significance of needs that are satisfied as a result of the consumption of a particular service; a way of compensation for the use of services; the form of the existence of a particular service; regularity of consumption of services.2. The classification of physical culture and sports services is defined, where all services are distributed to physical education, physical culture, health, sports and fitness, sports training, sports-entertainment, physical education and rehabilitation, and the indicators that form these services.

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Заичко, Валерий, Valeriy Zaichko, Александр Жиганов, Aleksandr Zhiganov, Александр Максимов, and Aleksandr Maksimov. "Methodological approach to the cosmic products and services classification." Services in Russia and abroad 8, no. 4 (June 26, 2014): 176–87. http://dx.doi.org/10.12737/4863.

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The methodical approach is offered to categorizations of the cosmic products and services for using in practical person of the modernizations of the branches of the economy to Russia and estimations to applicability to product organization Roskosmosa, as well as enterprise of the service of the different property categories.

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Dong, Beibei, and K. Sivakumar. "A process-output classification for customer participation in services." Journal of Service Management 26, no. 5 (October 19, 2015): 726–50. http://dx.doi.org/10.1108/josm-01-2015-0005.

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Purpose – The purpose of this paper is to propose a classification for customer participation (CP) in services. Furthermore, it develops research propositions examining the moderating role of the proposed classification on the link between the magnitude of CP and service outcomes. Design/methodology/approach – Building on the process-output framework, the paper explores the contingent nature of the effect of CP magnitude on service outcomes (satisfaction and efficiency). Findings – The research propositions suggest that specific output enhances the positive effect of CP magnitude on satisfaction but also intensifies the negative effect of CP magnitude on efficiency; conversely, generic output diminishes the positive effect of CP magnitude on satisfaction but mitigates the negative effect of CP magnitude on efficiency. The effect of CP magnitude on satisfaction is stronger for a structured participation process than for an unstructured process; while the negative effect of CP magnitude on efficiency is stronger for an unstructured participation process than for a structured process. Further, process structure has an asymmetric enhancing effect on the negative link between CP magnitude and efficiency such that the enhancing effect of process structure is stronger for specific output than for generic output; likewise, process structure has an asymmetric enhancing effect on the positive link between CP magnitude and satisfaction such that the enhancing effect of structure is stronger for generic output than for specific output. Research limitations/implications – The research provides a conceptual approach to classify CP. Further research can focus on empirical validation as well as expanding the scope and variables examined. Practical implications – The research points to guidelines to structure CP activities based on the nature of the participation process and the type of service output to achieve the competing goals of customer satisfaction and efficiency. Originality/value – The proposed classification offers a new method to visualize CP in services. The framework is applicable to a wide variety of services, service contexts, and resources contributed by customers during their participation.

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Patterson, Paul G., and Muris Cicic. "A Typology of Service Firms in International Markets: An Empirical Investigation." Journal of International Marketing 3, no. 4 (December 1995): 57–83. http://dx.doi.org/10.1177/1069031x9500300409.

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Globalization of markets and competition has created unlimited opportunities for marketers of services internationally. Service providers, with a wide range of products ranging from professional services to services embedded with tangible goods, have responded to these opportunities. In view of the limited empirical knowledge of service marketers internationally, this article reports on a study of actual experience in serving international customers. In particular, it proposes a classification framework of services as a means of differentiating various marketing practices. The empirical results confirm, for the first time, the usefulness of this classification framework in generating new insights into both strategic and operational activities of international service marketers. Implications for future research and management are also offered.

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Rogers, Helen, Norbert Baricz, and Kulwant S. Pawar. "3D printing services: classification, supply chain implications and research agenda." International Journal of Physical Distribution & Logistics Management 46, no. 10 (November 7, 2016): 886–907. http://dx.doi.org/10.1108/ijpdlm-07-2016-0210.

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Purpose The purpose of this paper is to identify and classify the available types of 3D printing services, with the scope of determining the potential implications that such services could have on the supply chains of manufacturing firms and creating a research agenda for future studies. Design/methodology/approach The authors review the current literature on the potential supply chain impacts of 3D printing and evaluate the 3D printing services provided by 404 firms in selected European markets. Findings The results show that 3D printing services form a rapidly evolving industry, with new service providers entering the market on a regular basis. Evidence from the European markets investigated suggests that services can be classified into three distinct categories: generative, facilitative and selective services. Research limitations/implications This paper represents an attempt to take stock of a fast-moving and potentially paradigm-shifting market. The implications are dynamic as new applications, business models and techniques are continually being developed. Further studies are required to substantiate the findings. Practical implications Three categories of 3D printing services that could significantly impact supply chain configurations of the future are proposed. Several issues specific to 3D printing services raised in the research agenda require further scrutiny and substantiation before services can reach their full potential. Originality/value This paper provides an overview of the growing 3D printing services industry, highlighting how the market might change as additive manufacturing technology matures.

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Kvasnicova, Terezia, Iveta Kremenova, and Juraj Fabus. "From an Analysis of e-services Definitions and Classifications to the Proposal of New e-service Classification." Procedia Economics and Finance 39 (2016): 192–96. http://dx.doi.org/10.1016/s2212-5671(16)30282-9.

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Žemgulienė, Jolanta. "PRODUCTIVITY IN THE SERVICE SECTOR: A SERVICE CLASSIFICATION SCHEME FOR PRODUCTIVITY MEASUREMENT." Ekonomika 86 (January 1, 2009): 81–88. http://dx.doi.org/10.15388/ekon.2009.0.1053.

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The problem of service productivity discussed in the paper focuses on productivity measurement issues. The aim of the article is to elaborate criteria for the grouping of services as the reasoning for a deeper analysis of service productivity measurement. The research method is logical analysis of scientific literature. The criteria of customisation and tangibility of services have been suggested as a framework for productivity measurement interpretation.

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Safi'i, Imam. "Klasifikasi Atribut Pelayanan Mobile Banking dengan Kano Model Berdasarkan Dimensi E-Servqual." Jurnal Sistem dan Manajemen Industri 2, no. 2 (December 26, 2018): 77. http://dx.doi.org/10.30656/jsmi.v2i2.696.

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This study aims to determine the classification of mobile banking services that improve customer satisfaction based on the dimensions of E-Servqual using the Kano Model method. The classification is needed so that the banks were able to make improvements and innovations in the performance of the quality of their mobile banking services. From the results of data processing using Kano, it is known that the service attributes that need to be improved are the m-banking facility, which features a cash withdrawal service via ATM. This will have a major impact on customer satisfaction because these attributes have the highest satisfaction coefficient value of 0.67 in one-dimensional classification. Furthermore, service attributes that need to be improved and innovated are m-banking has a fast application reactivation service with a satisfaction coefficient of 0.61 in the attractive classification

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Wang, Shun Yan, You An Ke, and Yan Wen Wang. "Research on Active Services Component Library Based on Ontology." Applied Mechanics and Materials 20-23 (January 2010): 1034–39. http://dx.doi.org/10.4028/www.scientific.net/amm.20-23.1034.

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Active service is a kind of Web service which can be customized by customer’s requirement. The development of component technology provides foundation for the implementation of active services. Based on UCDL, the key technology of Local Component Resource Warehouse (LCRW) is expounded, the model of component library based on active service is constructed, the organization method by facet classification combined with ontology information classification is proposed, and the component retrieval based on Ontology Information is also proposed in view of facet retrieval.

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Lee, Mi Jung, Sergio Romero, Ickpyo Hong, and Hae Yean Park. "Evaluating Korean Personal Assistance Services Classification System." Annals of Rehabilitation Medicine 42, no. 5 (October 31, 2018): 758–66. http://dx.doi.org/10.5535/arm.2018.42.5.758.

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Mirtalibov, T. A., and A. V. Konichenko. "Classification of Information Systems in Telecommunication Services." Telecommunications and Radio Engineering 64, no. 4 (2005): 291–97. http://dx.doi.org/10.1615/telecomradeng.v64.i4.40.

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Silva, Jesús, Alexa Senior Naveda, José Solórzano Movilla, William Niebles Núñez, and Hugo Hernández Palma. "Neural Networks for the Web Services Classification." Journal of Physics: Conference Series 1432 (January 2020): 012076. http://dx.doi.org/10.1088/1742-6596/1432/1/012076.

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Mohanty, Ramakanta, V. Ravi, and M. R. Patra. "Classification of Web Services Using Bayesian Network." Journal of Software Engineering and Applications 05, no. 04 (2012): 291–96. http://dx.doi.org/10.4236/jsea.2012.54034.

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Kim, Jong-Hyeong, and Jamieson Lynn. "Classification of Asian Complainers in Restaurant Services." Asia Pacific Journal of Tourism Research 12, no. 4 (December 2007): 365–75. http://dx.doi.org/10.1080/10941660701761035.

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Jónsson, Jón Örvar G., and Brynhildur Davíðsdóttir. "Classification and valuation of soil ecosystem services." Agricultural Systems 145 (June 2016): 24–38. http://dx.doi.org/10.1016/j.agsy.2016.02.010.

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Wiseman, Simon R. "Classification services in the SWORD secure DBMS." Computers & Security 14, no. 4 (January 1995): 307–21. http://dx.doi.org/10.1016/0167-4048(95)00004-r.

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Wallace, Ken J. "Classification of ecosystem services: Problems and solutions." Biological Conservation 139, no. 3-4 (October 2007): 235–46. http://dx.doi.org/10.1016/j.biocon.2007.07.015.

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Costanza, Robert. "Ecosystem services: Multiple classification systems are needed." Biological Conservation 141, no. 2 (February 2008): 350–52. http://dx.doi.org/10.1016/j.biocon.2007.12.020.

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