Relevant bibliographies by topics / Client-centered service

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Client-centered service'

Author: Grafiati
Published: 4 June 2021
Last updated: 1 February 2022

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Journal articles on the topic "Client-centered service"

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Horrell, Jeffrey. "SERVICE IN THE CLIENT-CENTERED LIBRARY." Art Documentation: Journal of the Art Libraries Society of North America 5, no. 4 (1986): 149–50. http://dx.doi.org/10.1086/adx.5.4.27947657.

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Cohn, Ellen R., and Jana Cason. "Ethical Considerations for Client-Centered Telepractice." Perspectives of the ASHA Special Interest Groups 4, no. 4 (2019): 704–11. http://dx.doi.org/10.1044/2019_pers-sig18-2019-0001.

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Purpose This article addresses the ethical conduct of client-centered telepractice, with the following purposes: to define ethical communication, to describe state licensure requirements for practicing clinicians, and to provide examples of lawful and unlawful telepractice. Conclusions The hypothetical scenarios presented in this article employed examples from telespeech; however, the guiding ethical principles are similarly relevant to tele-audiology service delivery. The driving force for telepractice is to improve the quality of life of clients with communication disorders.
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Connor, Richard, and Jeffrey Davidson. "A strategic, client centered marketing approach for professional service firms." Services Marketing Quarterly 1, no. 1 (1985): 19–33. http://dx.doi.org/10.1080/15332969.1985.9984782.

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O'Connor, Richard A., and Jeffrey P. Davidson. "A Strategic, Client Centered Marketing Approach for Professional Service Firms." Journal of Professional Services Marketing 1, no. 1-2 (1985): 21–33. http://dx.doi.org/10.1300/j090v01n01_05.

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Fontein-Kuipers, Yvonne, Elise van Beeck, Liesbeth Kammeraat, and Fleur Rutten. "The Woman-Centeredness of Various Dutch Maternity Service Providers During Antenatal and Postnatal Care." International Journal of Childbirth 9, no. 2 (2019): 92–101. http://dx.doi.org/10.1891/2156-5287.9.2.92.

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AIMSTo examine the woman-centeredness of maternity care providers from the woman's perspective. To investigate the validity and reliability of the Client Centered Care Questionnaire among a childbearing population.DESIGNA cross-sectional study.METHODSThe self-report Client Centered Care Questionnaire was administered to evaluate women's one-on-one antenatal and postnatal care appointments with various Dutch care providers: community and hospital-based midwives, General Practitioners, (registrar) obstetricians, sonographers, and maternity care nurses.RESULTSEight-hundred and fifteen completed q
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Gill, Leisa, Vikkie McCarthy, and David Grimmett. "Voice of the Customer: Creating Client Centered Cultures in Accounting Firms for Retaining Clients and Increasing Profitability." Journal of Accounting, Business and Management (JABM) 26, no. 2 (2019): 46. http://dx.doi.org/10.31966/jabminternational.v26i2.412.

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Client satisfaction and retention books line the shelves of library business sections and are frequently the subjects at conferences and online blogs. The relationship between client satisfaction and profitability is often assumed, yet not prioritized or measured. Instead, industries and companies are continuously developing new clients by selling their goods and services. The ability to compete simply on product or service no longer exists, and with the evolution of technology, customers are continuously inundated with noise. However, one could argue the greatest voice to take cues from is th
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Walsh, Caitlyn, and Jessica Tice. "Service-Specific Surveying to Support Person-Centered HCBS for Older Adults and Their Caregivers." Innovation in Aging 4, Supplement_1 (2020): 75–76. http://dx.doi.org/10.1093/geroni/igaa057.247.

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Abstract The Florida Department of Elder Affairs (DOEA) annually surveys clients receiving state funded home and community-based services (HCBS) to measure their satisfaction with services. Historically, the same survey instrument was used each year, to afford question-level comparisons across time. However, in 2015 internal contradictions were identified between individual-level satisfaction ratings and qualitative statements made by the respondents later in the survey. The high rates of satisfaction typical in survey responses were also contradicted by findings from a comprehensive program e
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Levenson, Jill. "Translating Trauma-Informed Principles into Social Work Practice." Social Work 65, no. 3 (2020): 288–98. http://dx.doi.org/10.1093/sw/swaa020.

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Abstract Trauma-informed social work is characterized by client-centered practices that facilitate trust, safety, respect, collaboration, hope, and shared power. Many agencies have adopted trauma-informed care (TIC) initiatives and many social workers are familiar with its basic principles, but it is challenging to infuse these ideals into real-world service delivery. This article offers 10 trauma-informed practices (TIPs) for translating TIC concepts into action by (a) conceptualizing client problems, strengths, and coping strategies through the trauma lens and (b) responding in ways that avo
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Novotná, Gabriela, Karen A. Urbanoski, and Brian R. Rush. "Client-Centered Design of Residential Addiction and Mental Health Care Facilities." Qualitative Health Research 21, no. 11 (2011): 1527–38. http://dx.doi.org/10.1177/1049732311413782.

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In this article we discuss the findings from a series of focus groups conducted as part of a 3-year, mixed-method evaluation of clinical programs in a large mental health and substance use treatment facility in Canada. We examined the perceptions of clinical personnel on the physical design of new treatment units and the impact on service delivery and the work environment. The new physical design appeared to support client recovery and reduce stigma; however, it brought certain challenges. Participants reported a compromised ability to monitor clients, a lack of designated therapeutic spaces,
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Kajamaa, Anu, and Päivikki Lahtinen. "Carnivalization as a new mode of collaboration." Journal of Workplace Learning 28, no. 4 (2016): 188–205. http://dx.doi.org/10.1108/jwl-11-2015-0084.

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Purpose The purpose of this paper is to develop a conceptual model of carnivalization. The paper aims to widen the understanding of client initiated attempts to break away from a conflict of motives between conventional models and new ways of acting in service provision. Carnivalization emerges when the standard script falls apart and the actors start to construct unexpected meanings for the activity and create innovative solutions for the conflict of motives, which leads to new mode of collaboration. Design/methodology/approach The study analyzed the key features and significance of carnivali
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Dissertations / Theses on the topic "Client-centered service"

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Brisco, Susan Anne, and S. Denise Christensen. "Project Success: Examining the impact of supported work programs on clients' self-esteem and quality of life." CSUSB ScholarWorks, 1996. https://scholarworks.lib.csusb.edu/etd-project/1204.

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Among the goals of recent supported work employment programs is improvement of competitive employment opportunities for individuals who suffer from chronic mental illness, and for whom competitive employment outcomes are poor. This study examined the effects of a vocational rehabilitation program, Project Success (Skills Upgrade: Client Centered Empowerment Supportive Services), on self esteem and quality of life for chronically mentally ill participants.
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Mouton, Michelle. "Studente se persepsie van kliëntediens deur 'n akademiese departement (Afrikaans)." Thesis, 1995. http://hdl.handle.net/2263/25387.

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Customer service has recently become an important subject with significant consequences for academic institutions. However, there is a lack of research in this area and relevant, scientifically justifiable studies should assist in determining what is required for the provision of good quality service to students. The purpose of this study was to determine the difference between the expectations of service and the perceptions of actual service provided by the Human Resources Department at the University of Pretoria. The respondent group included students from a variety of disciplines who chose
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Lu, Ying-Yu, and 盧盈妤. "Evaluation of Quality of Care in Home Services from Client-Centered Perspective: Example of Nantou County." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/68888393937981583381.

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碩士<br>國立暨南國際大學<br>社會政策與社會工作學系<br>100<br>The aim of the study was to investigate the related factors of the quality of care in home services from client-centered perspectives, and to understand the impacts of the users, caregivers, providers, and care workforces on the quality of care in home care services. This study used quantitative method by using face-to-face surveys to collect data to understand the perceptions of the quality of care in home services from users and caregivers of nine agencies in Nantou County. A total of 302 users’ samples used home services completed questionnaires, and
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Davidson, Colette Evelyn. "The perception of the professional self of social workers in private practice." Diss., 2005. http://hdl.handle.net/10500/1652.

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Social workers in private practice<br>Social work in South Africa appears to have low status and a negative ”welfare” image. The general public seems to regard social workers and the profession with disdain and for the most part is ignorant of what social workers do apart from handing out grants and removing children from their families. This exploratory research focuses on social workers in private practice - how they view their professional selves, the factors that contribute to the development of their professional selves and the factors that hinder or facilitate this development. The im
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Wade, Barbara Louise. "UNISA social work students' experiences of trauma : an exploratory study from a person-centred perspective." Thesis, 2009. http://hdl.handle.net/10500/3317.

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The purpose of this study is to describe trauma in the lives of social work students studying at Unisa South Africa. It explores how they describe trauma, what traumatic experiences they have gone through, the effect these experiences had on them, what they did to cope and how these experiences impacted their work as aspiring social workers. A case study was conducted with fourth-level students at Unisa South Africa. The theoretical framework adopted for the research was the person-centred approach. The research involved both focus group interviews and a survey. Both quantitative and qualitat
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Lintvelt, Rulene Annemie. "The personal contexts of undergraduate students in social work at UNISA." Diss., 2008. http://hdl.handle.net/10500/794.

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The Department of Social Work at UNISA places the emphasis on developmental social work and trains students according to the Person Centred Approach which emphasises the uniqueness of each client. The question thus arises if this Department is indeed working with their students in a person-centred way, and if students think the Department lives out a person-centred philosophy. Exploring the personal contexts of students would give the Department of Social Work the oppor-tunity to try and find a fit between the personal contexts of students and the national requirements of training. From a p
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Sedláková, Eliška. "Možnosti využití úkolově orientovaného přístupu v praxi OSPOD." Master's thesis, 2019. http://www.nusl.cz/ntk/nusl-398249.

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140 Abstract GOALS: Intention of my diessertation work was to answer the main research question: "What is the utilazation rate of TCA when working with involuntary clients of social workers from CPS in the capital city of Prague and selected CPS in Vysocina region?". Theoretical starting-points: Basic signs of TCA are partnerships and strenghten. In terms of TCA the success depends on How people can actively participate and understand the process of helping. Clients role is active and he is participating everything what has been happening in the whole process of helping. Task centered approach
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Moeketsi, Ramathabathe Rossy. "Exploring the involvement of children in the decisionmaking process about their future." Diss., 2009. http://hdl.handle.net/10500/3397.

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The researcher wanted to explore the experiences of children who removal by a social worker either to an institution or to foster homes. The researcher wanted to find out if the behaviour of absconding could be explained by using systems theory, contructivism, cybernetics and person- centered theory. The researcher hypothesized that children abscond from alternative care as a means of communicating with the social worker involved as well as any other person significant in their lives. The study wanted to explore how these children perceived their involvement in the decision making process of
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Books on the topic "Client-centered service"

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Martin, Bloom. Client-centered evaluation: New models for helping professionals. Allyn & Bacon, 2012.

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Client-centered service: How to keep them coming back for more. Wiley, 1990.

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Webster, Carol. No Wrong Door: Designs of integrated, client centered service plans for persons and families with multiple needs. Dept. of Social and Health Services, Research and Data Analysis Division, 2001.

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John, Poertner, ed. Social administration: A client-centered approach. Longman, 1992.

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Drucker, David J. Virtual-office tools for a high-margin practice: How client-centered financial advisers can cut paperwork, overhead, and wasted hours. Bloomberg Press, 2002.

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Diane, Grieder, ed. Treatment planning for person-centered care: The road to mental health and addiction recovery : mapping the journey for individuals, families and providers. Elsevier Academic Press, 2005.

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Good intentions overruled: A critique of empowerment in the routine organization of mental health services. University of Toronto Press, 1998.

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Hawaii. Department of Health. Report to the twentieth Legislature, State of Hawaii, 1999: Act 189, session laws of Hawaii 1995 requesting the Department of Health to submit annual reports to the Legislature describing the status of the plan to provide developmental disabilities services in the community and to ensure that the transition of Waimano Training School and Hospital residents to the community will be client-centered, taking into consideration the health, safety, and happiness of the residents and the concerns of their families. Dept. of Health, 1998.

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Hemmelgarn, Anthony L., and Charles Glisson. Relationship-centered versus Individual-centered Human Service Organizations. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780190455286.003.0013.

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The chapter explains that relationship-centered organizations place a priority on developing and sustaining a network of inter-organizational and intra-organizational relationships to serve clients. Case studies drawn from the authors’ experiences in human service organizations illustrate the application of this principle, including ensuring that strong networks are in place to serve clients and maintaining underlying beliefs, assumptions, and mindsets of service providers that support network development. Research and examples illustrate the importance of establishing effective relationships
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Poertner, John, and Charles A. Rapp. Social Administration: A Client-Centered Approach. Allyn & Bacon, 1991.

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Book chapters on the topic "Client-centered service"

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Dubord, Neil, Catherine Parent, and Rick Parent. "Client-Centered Policing: A Focus on Positive Community Contacts Within Canada." In Enhancing Police Service Delivery. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-61452-2_10.

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Jansen, Jurjen, Sjoerd de Vries, Thea van der Geest, Rex Arendsen, and Jan van Dijk. "The State of Client-Centered Public Service Delivery in the Netherlands." In Lecture Notes in Computer Science. Springer Berlin Heidelberg, 2009. http://dx.doi.org/10.1007/978-3-642-03516-6_25.

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"3. An Empowered Substance Abuse Service Delivery Process: Expanding the Client-Centered Continuum of Care." In Substance Abuse Intervention, Prevention, Rehabilitation, and Systems Change. Columbia University Press, 2001. http://dx.doi.org/10.7312/free10236-005.

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Trey, Margaret, and Cirecie West-Olatunji. "Use of Falun Gong to Address Traumatic Stress among Marginalized Clients." In Psychosomatic Medicine. IntechOpen, 2020. http://dx.doi.org/10.5772/intechopen.93301.

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Although mental health service providers have focused on the effects of trauma and related interventions for decades, little is known about pervasive and historic trauma, particularly for socially marginalized individuals. Thus, clinical issues associated with sociopolitical oppression have been under-investigated. Coupled with the lack of sufficient cultural competence when working with diverse clients, mainstream clinicians frequently lack adequate case conceptualization skills and culturally sensitive interventions to assist clients from diverse backgrounds. Using traumatic stress as a framework for exploring evidence-based interventions to address long-term, pervasive marginalization and its psychological effects, the authors propose that mindfulness techniques are particularly beneficial to this client population. The authors reviewed culture-centered interventions to address traumatic stress for marginalized client populations, focusing on the mindfulness practice of Falun Gong. Recommendations for practice include the inclusion of traumatic stress theory and techniques in pre-service training, professional development training for practitioners focusing on mindfulness techniques with clients assessed with historical trauma, and Web-based training for clinical faculty to enhance their knowledge about traumatic stress, historical trauma, and associated interventions for clients from marginalized communities. The authors offer recommendations for future research that focuses on studies exploring the usefulness of Falun Gong in working with clients with traumatic stress.
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Kattari, Shanna K., Héctor Torres, Kim Fountain, and Ing Swenson. "Providing Appropriate Health-Care Services to Transgender and Gender Nonconforming Survivors of IPV." In Transgender Intimate Partner Violence. NYU Press, 2020. http://dx.doi.org/10.18574/nyu/9781479830428.003.0007.

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Mental and medical health-care providers often serve as first responders and longer-term therapeutic support for transgender intimate partner violence (T-IPV) survivors. Mental health-care providers in particular are positioned to offer important, client-centered assistance in dealing with the intricacies of addressing IPV, and research finds they are among the most trusted and utilized sources of help by survivors. Likewise, due in part to the emergency medical needs of survivors of physical IPV, medical health-care providers can play a vital role in recognizing IPV victimization and guiding patients toward needed resources. Drawing on both the T-IPV and broader lesbian, gay, bisexual, transgender, and queer IPV literatures, this chapter provides a template for best practices in a multisystem approach with regard to developing culturally appropriate mental and medical health-care provider training programs, screening protocols, treatment modalities, and auxiliary service referrals when working with T-IPV survivor populations.
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Kram-Fernandez, Debra. "Barriers to Practitioners' Endorsement of a Recovery Perspective." In Research Anthology on Mental Health Stigma, Education, and Treatment. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-8544-3.ch050.

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This chapter is concerned with the impact of practitioner biases on the experience of a meaningful life for individuals who live with serious mental illness (SMI). Professional biases, systemic biases that originate in societal fear and lack of knowledge, and internalized stigma taken on by the consumer affect life decisions. Following a history of treatment initiatives experienced by consumers as abusive, it is important to understand how a system envisioned to protect and treat was often experienced as harmful. In the 1980s a movement emerged to transform the nature of mental health treatment to a client-centered, recovery-oriented model. In 1999, the Surgeon General proclaimed that all agencies serving this population should be recovery oriented. Yet, the shift to this approach to understanding people with SMI has not been complete. While there are many explanations why practitioners may not fully embrace this perspective, this chapter introduces the concept of “schemas” from cognitive behavioral theory as a way of examining professional biases in the field of SMI.
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Conference papers on the topic "Client-centered service"

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Sohn, Kiwon, Ethan Morris, Obioma Ulebor, Thomas Currier, and Shaun Merrill. "Service Robot Design for Uses in Human Centered Environments." In ASME 2018 International Mechanical Engineering Congress and Exposition. American Society of Mechanical Engineers, 2018. http://dx.doi.org/10.1115/imece2018-86479.

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This paper presents the development of a service robot platform for various assistive tasks in human-centered environment. The main design objective is to enable the robot to safely navigate indoor areas and to provide cross-platform accessibility to human-users. To accomplish the goal, two technical design requirements which include the rough-terrain locomotive mechanism and the web-server based operating system are addressed and explored in this study. First, the overall control system architecture of the robot which consists of three different layers (human-interaction, environment-interact
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Horii, Tsubasa, Yoshitaka Sakurai, Eriko Sakurai, et al. "More General Evaluation of a Client-Centered Counseling Agent." In 2019 IEEE World Congress on Services (SERVICES). IEEE, 2019. http://dx.doi.org/10.1109/services.2019.00052.

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Martinez, Clea, Marie-Laure Espinouse, and Maria Di Mascolo. "Continuity of care in home services: a client-centered heuristic for the home health care routing and scheduling problem." In 2018 5th International Conference on Control, Decision and Information Technologies (CoDIT). IEEE, 2018. http://dx.doi.org/10.1109/codit.2018.8394968.

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Reports on the topic "Client-centered service"

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Saavedra, Lissette M., Antonio A. Morgan-Lopez, Anna C. Yaros, Alex Buben, and James V. Trudeau. Provider Resistance to Evidence-Based Practice in Schools: Why It Happens and How to Plan for It in Evaluations. RTI Press, 2019. http://dx.doi.org/10.3768/rtipress.2019.rb.0020.1905.

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Evidence-based practice is often encouraged in most service delivery settings, yet a substantial body of research indicates that service providers often show resistance or limited adherence to such practices. Resistance to the uptake of evidence-based treatments and programs is well-documented in several fields, including nursing, dentistry, counseling, and other mental health services. This research brief discusses the reasons behind provider resistance, with a contextual focus on mental health service provision in school settings. Recommendations are to attend to resistance in the preplannin
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A client-centered approach to reproductive health: A trainer's manual. Population Council, 2005. http://dx.doi.org/10.31899/rh16.1015.

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This training manual grew out of a project to improve the quality of care rendered by public-sector providers of reproductive health services. Implemented by the Population Council in collaboration with the Ministries of Population, Welfare, and Health, in Pakistan, the project extended beyond improving the quality of care provided by family planning workers and incorporated health workers who provided maternal and child health services. The success of all efforts made by the service delivery system in attracting and keeping clients depends upon the content and quality of interaction when the
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