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Journal articles on the topic 'Client-centered service'

Author: Grafiati

Published: 4 June 2021

Last updated: 1 February 2022

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1

Horrell, Jeffrey. "SERVICE IN THE CLIENT-CENTERED LIBRARY." Art Documentation: Journal of the Art Libraries Society of North America 5, no. 4 (1986): 149–50. http://dx.doi.org/10.1086/adx.5.4.27947657.

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Cohn, Ellen R., and Jana Cason. "Ethical Considerations for Client-Centered Telepractice." Perspectives of the ASHA Special Interest Groups 4, no. 4 (2019): 704–11. http://dx.doi.org/10.1044/2019_pers-sig18-2019-0001.

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Purpose This article addresses the ethical conduct of client-centered telepractice, with the following purposes: to define ethical communication, to describe state licensure requirements for practicing clinicians, and to provide examples of lawful and unlawful telepractice. Conclusions The hypothetical scenarios presented in this article employed examples from telespeech; however, the guiding ethical principles are similarly relevant to tele-audiology service delivery. The driving force for telepractice is to improve the quality of life of clients with communication disorders.

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Connor, Richard, and Jeffrey Davidson. "A strategic, client centered marketing approach for professional service firms." Services Marketing Quarterly 1, no. 1 (1985): 19–33. http://dx.doi.org/10.1080/15332969.1985.9984782.

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O'Connor, Richard A., and Jeffrey P. Davidson. "A Strategic, Client Centered Marketing Approach for Professional Service Firms." Journal of Professional Services Marketing 1, no. 1-2 (1985): 21–33. http://dx.doi.org/10.1300/j090v01n01_05.

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Fontein-Kuipers, Yvonne, Elise van Beeck, Liesbeth Kammeraat, and Fleur Rutten. "The Woman-Centeredness of Various Dutch Maternity Service Providers During Antenatal and Postnatal Care." International Journal of Childbirth 9, no. 2 (2019): 92–101. http://dx.doi.org/10.1891/2156-5287.9.2.92.

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AIMSTo examine the woman-centeredness of maternity care providers from the woman's perspective. To investigate the validity and reliability of the Client Centered Care Questionnaire among a childbearing population.DESIGNA cross-sectional study.METHODSThe self-report Client Centered Care Questionnaire was administered to evaluate women's one-on-one antenatal and postnatal care appointments with various Dutch care providers: community and hospital-based midwives, General Practitioners, (registrar) obstetricians, sonographers, and maternity care nurses.RESULTSEight-hundred and fifteen completed q

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Gill, Leisa, Vikkie McCarthy, and David Grimmett. "Voice of the Customer: Creating Client Centered Cultures in Accounting Firms for Retaining Clients and Increasing Profitability." Journal of Accounting, Business and Management (JABM) 26, no. 2 (2019): 46. http://dx.doi.org/10.31966/jabminternational.v26i2.412.

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Client satisfaction and retention books line the shelves of library business sections and are frequently the subjects at conferences and online blogs. The relationship between client satisfaction and profitability is often assumed, yet not prioritized or measured. Instead, industries and companies are continuously developing new clients by selling their goods and services. The ability to compete simply on product or service no longer exists, and with the evolution of technology, customers are continuously inundated with noise. However, one could argue the greatest voice to take cues from is th

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Walsh, Caitlyn, and Jessica Tice. "Service-Specific Surveying to Support Person-Centered HCBS for Older Adults and Their Caregivers." Innovation in Aging 4, Supplement_1 (2020): 75–76. http://dx.doi.org/10.1093/geroni/igaa057.247.

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Abstract The Florida Department of Elder Affairs (DOEA) annually surveys clients receiving state funded home and community-based services (HCBS) to measure their satisfaction with services. Historically, the same survey instrument was used each year, to afford question-level comparisons across time. However, in 2015 internal contradictions were identified between individual-level satisfaction ratings and qualitative statements made by the respondents later in the survey. The high rates of satisfaction typical in survey responses were also contradicted by findings from a comprehensive program e

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Levenson, Jill. "Translating Trauma-Informed Principles into Social Work Practice." Social Work 65, no. 3 (2020): 288–98. http://dx.doi.org/10.1093/sw/swaa020.

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Abstract Trauma-informed social work is characterized by client-centered practices that facilitate trust, safety, respect, collaboration, hope, and shared power. Many agencies have adopted trauma-informed care (TIC) initiatives and many social workers are familiar with its basic principles, but it is challenging to infuse these ideals into real-world service delivery. This article offers 10 trauma-informed practices (TIPs) for translating TIC concepts into action by (a) conceptualizing client problems, strengths, and coping strategies through the trauma lens and (b) responding in ways that avo

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Novotná, Gabriela, Karen A. Urbanoski, and Brian R. Rush. "Client-Centered Design of Residential Addiction and Mental Health Care Facilities." Qualitative Health Research 21, no. 11 (2011): 1527–38. http://dx.doi.org/10.1177/1049732311413782.

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In this article we discuss the findings from a series of focus groups conducted as part of a 3-year, mixed-method evaluation of clinical programs in a large mental health and substance use treatment facility in Canada. We examined the perceptions of clinical personnel on the physical design of new treatment units and the impact on service delivery and the work environment. The new physical design appeared to support client recovery and reduce stigma; however, it brought certain challenges. Participants reported a compromised ability to monitor clients, a lack of designated therapeutic spaces,

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Kajamaa, Anu, and Päivikki Lahtinen. "Carnivalization as a new mode of collaboration." Journal of Workplace Learning 28, no. 4 (2016): 188–205. http://dx.doi.org/10.1108/jwl-11-2015-0084.

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Purpose The purpose of this paper is to develop a conceptual model of carnivalization. The paper aims to widen the understanding of client initiated attempts to break away from a conflict of motives between conventional models and new ways of acting in service provision. Carnivalization emerges when the standard script falls apart and the actors start to construct unexpected meanings for the activity and create innovative solutions for the conflict of motives, which leads to new mode of collaboration. Design/methodology/approach The study analyzed the key features and significance of carnivali

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Jindani, Shinaz G., and Vicki Murdock. "Toward Client-Centered Service: Asking Clients for Their Views of TANF, Food Stamps, Child Care, and Medicaid Services." Journal of Social Service Research 35, no. 4 (2009): 364–79. http://dx.doi.org/10.1080/01488370903132666.

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Hsu, Ling-Hsin, and Yu-Hsiang Hsiao. "Facilitating Green Supply Chain in Dental Care through Kansei Healthscape of Positive Emotions." International Journal of Environmental Research and Public Health 16, no. 19 (2019): 3507. http://dx.doi.org/10.3390/ijerph16193507.

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Dentistry is highly energy- and resource-intensive with a significant environmental impact. To consolidate green dentistry supply chains, delivering the care of highest quality that meets client value should not be neglected. This study emphasized the importance of client-centered healthscape design for facilitating a green dentistry supply chain. A client-centered healthscape design, which promotes clients’ positive emotions and increases willingness to revisit the dentist, plays a critical role in realizing green dentistry supply chains in the long run. For this purpose, the relationship amo

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Xavier, E. M. A., F. J. Ariza-López, and M. A. Ureña-Cámara. "WEB SERVICE FOR POSITIONAL QUALITY ASSESSMENT: THE WPS TIER." ISPRS Annals of Photogrammetry, Remote Sensing and Spatial Information Sciences II-3/W5 (August 20, 2015): 257–62. http://dx.doi.org/10.5194/isprsannals-ii-3-w5-257-2015.

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In the field of spatial data every day we have more and more information available, but we still have little or very little information about the quality of spatial data. We consider that the automation of the spatial data quality assessment is a true need for the geomatic sector, and that automation is possible by means of web processing services (WPS), and the application of specific assessment procedures. In this paper we propose and develop a WPS tier centered on the automation of the positional quality assessment. An experiment using the NSSDA positional accuracy method is presented. The

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Bazzoli, Gloria J., Patricia Carcaise-Edinboro, Lindsay M. Sabik, Priya Chandan, and Spencer Harpe. "Integrated Case Management: Does It Reduce Health Service Disparities Across African American and White Medicaid Beneficiaries?" Medical Care Research and Review 74, no. 4 (2016): 486–501. http://dx.doi.org/10.1177/1077558716649879.

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Evidence of persistent racial and ethnic disparities in health service use is substantial. Even among Medicaid beneficiaries, minority individuals may have lower use of specific health services relative to Whites due to varying degrees of trust in the health system, beliefs about the usefulness of medical treatment, provider stereotyping, or geographic service availability. Prior research demonstrated that a Florida Medicaid disease management program led to reductions in service disparities between Whites and African Americans. We study a Medicaid Integrated Case Management program implemente

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Alston, Reginald J., and Simphiwe Mngadi. "The Interaction Between Disability Status and the African American Experience: Implications for Rehabilitation Counseling." Journal of Applied Rehabilitation Counseling 23, no. 2 (1992): 12–16. http://dx.doi.org/10.1891/0047-2220.23.2.12.

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This article provides information that is useful to rehabilitation counselors and human service professionals providing services to African Americans with disabilities. The potential double bias of being African American and disabled is examined in the article. Special focus is on the similarities in stigmas experienced by persons with disabilities and members of the African American community and how the interaction between minority race status and disability status effects the delivery of rehabilitation services to African Americans. The client-centered approach is described and suggested as

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Hodge, David R. "Differences in Worldviews between Social Workers and People of Faith." Families in Society: The Journal of Contemporary Social Services 84, no. 2 (2003): 285–95. http://dx.doi.org/10.1606/1044-3894.97.

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Worldview conflicts between social workers and clients are widely understood to inhibit the provision of client-centered services. One of the most influential theories that has been advanced for understanding conflicting worldviews in contemporary society is Hunter's (1991) epistemologically based distinction between progressive and orthodox worldviews. Based upon Hunter's work, two interrelated hypotheses are examined using nationally representative samples: first, that social workers (n = 145) affirm a progressive worldview and associated value positions and, second, that their value positio

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Bruce, Melissa C., Nancy DiVenere, and Cathy Bergeron. "Preparing Students to Understand and Honor Families as Partners." American Journal of Speech-Language Pathology 7, no. 3 (1998): 85–94. http://dx.doi.org/10.1044/1058-0360.0703.85.

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As service providers, speech-language pathologists are in the midst of a transition from the “expert” model of intervention to forming partnerships with families and serving as resources. Although the shift from client-centered to family-centered service delivery is underway, little information has been made available on steps being taken at the pre-service training level to accomplish this change and the success of such efforts. This paper describes an innovative approach to preparing speech-language pathology students to be family centered in their professional interactions and service deliv

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Kuntsevska, A. "MODELS OF SOCIAL RECOVERY WITHIN THE CONTEXT OF PERSONAL-ORIENTED PARADIGM." Bulletin of Taras Shevchenko National University of Kyiv. Social work, no. 5 (2019): 47–51. http://dx.doi.org/10.17721/2616-7786.2019/5-1/10.

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This paper analyzes main features of social recovery models, developed within the frameworks of Person-centered paradigm. Person- centeredness is an increasingly common public health and social care concept, that is used to describe a standard of care that ensures that the patient / client is at the center of care delivery. There is no single definition of person-centered care, rather we can find such terms as patient- centered, family-centered, user-centered, individualized. But irrespective of the terms used, a lot of research has looked at what matters to patients and how to provide persona

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Hey, David W., Lynne A. Slivovsky, Brian P. Self, James Widmann, and J. Kevin Taylor. "Learning Design through the Lens of Service: A Qualitative Study." International Journal for Service Learning in Engineering, Humanitarian Engineering and Social Entrepreneurship 9, no. 1 (2014): 1–23. http://dx.doi.org/10.24908/ijsle.v9i1.5257.

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Twenty-four senior-level capstone engineering design projects were completed at a large, public, primarily undergraduate university involving 85 students (70 male and 15 female). All projects involved the design of equipment to facilitate physical activity for people with disabilities. The effects on: i) learning design, ii) attitude towards people with disabilities, iii) motivation to complete team design projects and iv) interdisciplinary collaboration were analyzed through 24 one-hour focus groups. We explored the student experience using a constructivist approach and grounded theory. Four

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Kim, Myung Ja, and Eunhee Lee. "How to Reduce Excessive Use of the Health Care Service in Medical Aid Beneficiaries: Effectiveness of Community-Based Case Management." International Journal of Environmental Research and Public Health 17, no. 7 (2020): 2503. http://dx.doi.org/10.3390/ijerph17072503.

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Community-based case management for medical aid beneficiaries was implemented in Korea to promote the rational use of medical care and stabilize the financial system. This study investigated the economic impact of community-based case management on reductions in healthcare utilization and costs. This was a program study using a national database to evaluate the effectiveness of community-based case management in changing not only healthcare utilization and costs but also client-centered outcomes using the NHI database and 198 regional databases. A total of 1741 case management clients were inc

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McNicholas, F., Udo Reulbach, Sarah O. Hanrahan, and Manas Sakar. "Are parents and children satisfied with CAMHS?" Irish Journal of Psychological Medicine 33, no. 3 (2015): 143–49. http://dx.doi.org/10.1017/ipm.2015.36.

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BackgroundClient Satisfaction with services is an important predictor of health care seeking, treatment compliance and health status outcome. Given that both parents and young people may have different views of services offered, this study examines both perspectives with respect to Child and Adolescent Mental Health Services (CAMHS) in Ireland.MethodFollowing ethical approval, the Client Satisfaction Questionnaire-8 (CSQ-8) were sent to all open cases attending three urban CAMHS. Returned questionnaires were received from 426 (280 parents and 146 adolescents) giving a response rate of 49%.Resu

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Kaldenberg, Jennifer. "Low vision rehabilitation services: Perceived barriers and facilitators to access for older adults with visual impairment." British Journal of Occupational Therapy 82, no. 8 (2019): 466–74. http://dx.doi.org/10.1177/0308022618821591.

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Introduction The aim of this study is to describe the barriers and facilitators to accessing low vision rehabilitation services in Massachusetts, USA, and determine differences between communities with and without existing low vision rehabilitation services for older adults with visual impairment. Method A sample of older adults with visual impairment ( n = 64) from both communities participated in the study. Barriers and facilitators to accessing the services were explored through focus groups and prioritized during one-on-one interviews, which allowed for comparison between communities. Resu

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De Wilde, July, Sarah Van Hoof, Sofie Decock, Pascal Rillof, and Ellen Van Praet. "Shifting multilingual strategies in a Flemish public healthcare service." Multilingua 37, no. 4 (2018): 377–401. http://dx.doi.org/10.1515/multi-2017-0108.

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AbstractThis paper addresses the challenges service providers are facing amidst growing ethnolinguistic diversity in a neoliberal climate. We focus on the public service provider Kind & Gezin (K&G), the agency that monitors the wellbeing of young children on behalf of the Flemish authorities in Belgium. We demonstrate that the organisation has taken various multilingual measures that go against the government’s preference for monolingual service provision. This is particularly the case for ‘bottom-up’ bilingual practices, where bilingual family support workers and medical staff develop

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Harris, Joyce L., Valarie B. Fleming, and Cheryl L. Harris. "A Focus on Health Beliefs: What Culturally Competent Clinicians Need to Know." Perspectives on Communication Disorders and Sciences in Culturally and Linguistically Diverse (CLD) Populations 19, no. 2 (2012): 40–48. http://dx.doi.org/10.1044/cds19.2.40.

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Health beliefs influence a variety of health-related behaviors and should be regarded as an important dimension of cultural variability. Such variability may explain disparities in health-care access, compliance, and treatment outcomes for persons from culturally and linguistically diverse (CLD) backgrounds. Cultural competence and client-centered service delivery require recognition of the effects of divergent health beliefs during clinical encounters. Assumptions derived from the Health Beliefs Model (HBM) can inform research to uncover communication-specific health beliefs held by persons f

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Farisi, Hasan, Anang Muftiadi, and Iwan Sukoco. "Penggunaan Design Thinking pada perusahaan Sampul Kreatif Teknologi: Studi pembuatan aplikasi Psikolingua." Management and Business Review 5, no. 1 (2021): 70–84. http://dx.doi.org/10.21067/mbr.v5i1.5595.

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The existence of a design thinking methodology that focuses on users/clients as objects of attention in product creation has an important role in the Sampul Kreatif company. Design thinking is applied as a method to solve user/client problems from the user's perspective (human centered), if it is associated with the service business run by Sampul Kreatif then this is an advantage. The purpose of this study is to describe the use of design thinking in software development service companies Sampul Kreatif when implementing it in making a software application called Psikolingua. Using literature

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Korkutata, Abdulmenaf. "Determination of Customer Satisfaction by Staff Demographic Properties: A Research In Recreation Sports Business." Journal of Education and Training Studies 5, no. 6 (2017): 126. http://dx.doi.org/10.11114/jets.v5i6.2329.

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Sport managements supply consumers with services in a number of sport branches. In the same breath sport managements (facilities) should provide customer satisfaction due to the intuition of ‘client centered and service providing corporations’. In this regard, the purpose of the researcher is to analyze whether the pleasure of clients that prefer studios make them special to individual exercise training are satisfied or not according to demographic features. The research has been conducted in Private Training Studio as a case study. In this research, the questionnaire technique has been employ

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Spencer, J. William. "Making “Suitable Referrals”: Social Workers' Construction and Use of Informal Referral Networks." Sociological Perspectives 36, no. 3 (1993): 271–85. http://dx.doi.org/10.2307/1389246.

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The extant literature on the referral process in human service delivery has been examined as either a “micro,” intra-organizational activity or a “macro,” interorganizational phenomenon. The negotiated-order perspective is used to bridge this gap by examining how interorganizational and other contextual-level factors shape the routine accomplishment of the referral process. The data come from a case study of the referral-related activities of social workers in a human service agency serving homeless clients. Social workers' ***referral-related activities largely comprised the construction, mai

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Meijboom, Bert, Laurens Van den Bosch, and René Schalk. "Refining case management for dementia using insights from operations management." Quality in Ageing and Older Adults 15, no. 3 (2014): 162–70. http://dx.doi.org/10.1108/qaoa-04-2014-0005.

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Purpose – Providers of healthcare services face increasing performance demands in terms of cost-efficiency as well as client centeredness. Dementia care is an illustrative example in this respect. Due to the aging society, the number of dementia clients is expected to grow significantly, which implies increasing costs. At the same time, demands in terms of coherent and high-quality care for dementia clients are increasing, putting a stronger emphasis on demand driven, responsive care and service processes. Literature shows that case management in dementia care is beneficial for persons with de

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Khodyakov, Dmitry, Mienah Zulfacar Sharif, Felica Jones, et al. "Whole Person Care in Underresourced Communities: Stakeholder Priorities at Long-Term Follow-Up in Community Partners in Care." Ethnicity & Disease 28, Supp (2018): 371–80. http://dx.doi.org/10.18865/ed.28.s2.371.

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Objective: Depressed individuals may require help from different agencies to address health and social needs, but how such coordination occurs in under-resourced communities is poorly understood. This study sought to identify priorities of Latino and African American depressed clients, explore whether service providers understand client priorities, and describe how providers address them.Methods: Between October 2014 and February 2015, we interviewed 104 clients stratified by depression history and 50 representatives of different programs in health and social community agencies who participa

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Lee, Sang Jung, Eun Mi An, and Ick-Joong Chung. "Assessing Satisfaction of Children in out-of-Home Care: Development of Korean out-of-Home Care Satisfaction Scale." Child Indicators Research 13, no. 4 (2019): 1217–33. http://dx.doi.org/10.1007/s12187-019-09688-6.

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AbstractIn order to offer client-centered services, it is important to measure children’s service satisfaction and reflect their needs to out-of-home care practices and policies. However, a reliable measure that assesses children’s satisfaction about out-of-home care is not found in Korea. This study aimed to develop a Korean out-of-home care satisfaction scale. The study sample consisted of 484 children from institutional care, group homes, and foster homes in Korea. Half of the sample was chosen randomly for exploratory factor analysis (EFA) based on 16 items from the Korean Foster Care Impr

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Blackburn, Pippa, and Caroline Bulsara. "“You either need help…you feel you don't need help…or you don't feel worthy of asking for it:” Receptivity to bereavement support." Palliative and Supportive Care 17, no. 2 (2018): 172–85. http://dx.doi.org/10.1017/s1478951517001122.

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AbstractObjectiveAlthough the needs of the bereaved have been identified widely in the literature, how these needs translate into meaningful, appropriate, and client-centered programs needs further exploration. The application of receptivity to support is a critical factor in participation by the bereaved in palliative care bereavement programs. Receptivity is a complex multifactorial phenomenon influenced by internal and external factors that ultimately influences engagement in psychosocial support in bereavement. This study explored factors that influence receptivity to bereavement support f

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Baek, Da-Rae, and Hye-Rim Jung. "Effect of Client-Centered Home-Based Occupational Therapy Service on Activity Participation of Clients With a Special Dementia Ratings: A Case Study." Journal of Korean Society of Occupational Therapy 24, no. 2 (2016): 83–98. http://dx.doi.org/10.14519/jksot.2016.24.2.07.

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Patrickson Stewart, Sonia G., and Nadine Newman. "User services in the digital environment." Library Review 66, no. 4/5 (2017): 213–34. http://dx.doi.org/10.1108/lr-07-2016-0058.

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Purpose The purpose of this paper is to ascertain from literature, ways in which information technology is being utilized in the provision of user services in academic libraries in developed and developing countries; explore the implications of the under-utilization of information technology in offering user services to patrons in academic libraries in the English-speaking Caribbean; and offer suggestions regarding the acquisition of information technology to enhance user services in academic libraries in the English-speaking Caribbean. With the advent of new technology, user services in infor

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Rizvi, Rubina, Courtney VanHouten, Tiffani J. Bright, et al. "The Perceived Impact and Usability of a Care Management and Coordination System in Delivering Services to Vulnerable Populations: Mixed Methods Study." Journal of Medical Internet Research 23, no. 3 (2021): e24122. http://dx.doi.org/10.2196/24122.

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Background People with complex needs, such as those experiencing homelessness, require concurrent, seamless support from multiple social service agencies. Sonoma County, California has one of the nation’s largest homeless populations among largely suburban communities. To support client-centered care, the county deployed a Care Management and Coordination System (CMCS). This system comprised the Watson Care Manager (WCM), a front-end system, and Connect 360, which is an integrated data hub that aggregates information from various systems into a single client record. Objective The aim of this s

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Verdier, C., and A. Flory. "An Information System for Epidemiology based on a Computer-Based Medical Record." Methods of Information in Medicine 33, no. 05 (1994): 496–501. http://dx.doi.org/10.1055/s-0038-1635052.

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Abstract:A new way is presented to build an information system addressed to problems in epidemiology. Based on our analysis of current and future requirements, a system is proposed which allows for collection, organization and distribution of data within a computer network. In this application, two broad communities of users – physicians and epidemiologists – can be identified, each with their own perspectives and goals. The different requirements of each community lead us to a client-service centered architecture which provides the functionality requirements of the two groups. The resulting p

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Makkai, Kinga. "Evaluating the Level of Burnout among Healthcare Professionals." Acta Universitatis Sapientiae, Social Analysis 8, no. 1 (2018): 23–39. http://dx.doi.org/10.2478/aussoc-2018-0002.

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Abstract The professional staff in human service institutions are often required to spend considerable time in intense involvement with other people. Frequently, the staff–client interaction is centered around the client’s current problems (psychological, social, and/or physical) and is therefore charged with feelings of anger, embarrassment, fear, or despair. Solutions for these problems are not always obvious and easily obtained, thus adding ambiguity and frustration to the situation. For the helping professional who works continuously with people under such circumstances, the chronic stress

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Frank, David. "‘We’re Gonna Be Addressing Your Pepsi Use’." Journal of Extreme Anthropology 3, no. 2 (2019): 1–20. http://dx.doi.org/10.5617/jea.6737.

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Methadone Maintenance Treatment (MMT) in the United States has recently adopted an approach based on the principles of the Recovery movement — a view of treatment informed by addiction-as-disease models but also incorporating social, psychological, and spiritual components. Although organizations that administer drug treatment services claim that the shift represents a more client-centered, individualistic approach, it may not meet the needs of the many individuals who use MMT to reduce the harms of drug use, like overdose, rather than as a way to become abstinent. In this article, I use inter

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Schiariti, Verónica, Egmar Longo, Alexander Shoshmin, et al. "Implementation of the International Classification of Functioning, Disability, and Health (ICF) Core Sets for Children and Youth with Cerebral Palsy: Global Initiatives Promoting Optimal Functioning." International Journal of Environmental Research and Public Health 15, no. 9 (2018): 1899. http://dx.doi.org/10.3390/ijerph15091899.

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Background: The International Classification of Functioning, Disability, and Health (ICF) Core Sets for children and youth with cerebral palsy (CP) offer service providers and stakeholders a specific framework to explore functioning and disability for assessment, treatment, evaluation, and policy purposes in a global context. Objective: Describe global initiatives applying the ICF Core Sets for children and youth with CP, with a focus on contributions to clinical practice and challenges in their implementation. Methods: This is a descriptive cross-sectional study. Ongoing initiatives applying

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Asamrew, Nebsu, Abduilhafiz A. Endris, and Musse Tadesse. "Level of Patient Satisfaction with Inpatient Services and Its Determinants: A Study of a Specialized Hospital in Ethiopia." Journal of Environmental and Public Health 2020 (August 13, 2020): 1–12. http://dx.doi.org/10.1155/2020/2473469.

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Background. The health care industry is undergoing a rapid transformation to meet the ever-increasing needs and demands of its patient population. Level of patients’ satisfaction is an important health outcome, which is regarded as a determinant measure for quality of care. This study was performed with the aim of assessing the level of patient satisfaction with inpatient services and its determinants in Black Lion Specialized Hospital, Addis Ababa, Ethiopia. Methods. A facility-based cross-sectional study was conducted from November 25th to December 20th, 2015, using 398 randomly selected pat

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Lord, Sarah, Sarah K. Moore, Alex Ramsey, Susan Dinauer, and Kimberly Johnson. "Implementation of a Substance Use Recovery Support Mobile Phone App in Community Settings: Qualitative Study of Clinician and Staff Perspectives of Facilitators and Barriers." JMIR Mental Health 3, no. 2 (2016): e24. http://dx.doi.org/10.2196/mental.4927.

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Background Research supports the effectiveness of technology-based treatment approaches for substance use disorders. These approaches have the potential to broaden the reach of evidence-based care. Yet, there is limited understanding of factors associated with implementation of technology-based care approaches in different service settings. Objectives In this study, we explored provider and staff perceptions of facilitators and barriers to implementation of a mobile phone substance use recovery support app with clients in 4 service settings. Methods Interviews were conducted with leadership an

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Parmley, Lauren E., Kieran Hartsough, Oliver Eleeza, et al. "COVID-19 preparedness at health facilities and community service points serving people living with HIV in Sierra Leone." PLOS ONE 16, no. 4 (2021): e0250236. http://dx.doi.org/10.1371/journal.pone.0250236.

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After a decade of civil war and the 2014–2016 West African Ebola outbreak, Sierra Leone now faces the COVID-19 pandemic with a fragile health system. As was demonstrated during Ebola, preparedness is key to limiting a health crisis’ spread and impact on health systems and ensuring continued care for vulnerable populations including people living with HIV (PLHIV). To assess COVID-19 preparedness and inform interventions to ensure continuity of HIV services at health facilities (HFs) and community service points (CSPs), we conducted site readiness assessments in Freetown, the epicenter of COVID-

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Mustofa, Achmmad, and Desi Ramayanti. "Implementasi Load Balancing dan Failover to Device Mikrotik Router Menggunakan Metode NTH (Studi Kasus: PT.GO-JEK Indonesia)." Jurnal Teknologi Informasi dan Ilmu Komputer 7, no. 1 (2020): 139. http://dx.doi.org/10.25126/jtiik.2020701638.

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<p class="Judul2"><span lang="IN"> </span></p><p class="Abstrak"><span lang="IN">Perkembangan jaringan komputer dan internet yang begitu pesat pada sekarang khususnya internet sebagai media informasi tentunya harus memiliki kualitas koneksi yang baik. Begitu juga yang terdapat pada PT.Gojek Indonesia yang telah memakai dua ISP (internet service provider). Saat banyak permintaan dari pemakai maka perangkat jaringan akan terbebani karena harus melakukan banyak proses pelayanan terhadap permintaan dari pengguna. Solusinya adalah dengan membagi beban trafik yang

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Karra, Mahesh, and Kexin Zhang. "User-Centered Counseling and Male Involvement in Contraceptive Decision Making: Protocol for a Randomized Controlled Trial." JMIR Research Protocols 10, no. 4 (2021): e24884. http://dx.doi.org/10.2196/24884.

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Background To achieve informed choice within the framework of reproductive autonomy, family planning programs have begun to adopt user-centered approaches to service provision, which highlight the individual client as the focal point of interaction and key decision maker. However, little is known about how user-centered approaches to family planning, particularly family planning counseling, shape contraceptive preferences and choices. Objective We conducted a multiarmed randomized controlled trial to identify the causal impact of user-centered approaches to family planning counseling on women’

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Burnes, David, Jessica Hsieh, Clara Scher, et al. "WHAT DOES SUCCESS MEAN IN THE CONTEXT OF ELDER ABUSE INTERVENTION FROM THE PERSPECTIVE OF VICTIMS?" Innovation in Aging 3, Supplement_1 (2019): S864. http://dx.doi.org/10.1093/geroni/igz038.3173.

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Abstract Adult protective services (APS) and other community-based agencies respond to hundreds of thousands of elder abuse cases each year in the United States; however, little is known about what constitutes success in the context of elder abuse response intervention. This study explored the meaning of elder abuse intervention success from the perspective of victims themselves toward the development of a victim-centric taxonomy of outcomes. Guided by a phenomenological qualitative methodology, this study conducted in-person, semi-structured interviews with a sample of elder abuse victims (n

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Tam, Claudia Man-yiu. "Measuring Law Students’ Attitudes Towards and Experiences of Clinical Legal Education at The University of Hong Kong." International Journal of Clinical Legal Education 27, no. 1 (2019): 47–100. http://dx.doi.org/10.19164/ijcle.v27i1.890.

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As law schools in Hong Kong begin to integrate experiential learning into their educational models, clinical legal education (CLE) has symbiotically gained traction as an effective way for students to apply their legal knowledge in a skills-based and client-centered environment. This empirical study is the first of its kind to evaluate the impacts of CLE at The University of Hong Kong (HKU) over the past ten years, by analyzing the survey responses provided by 125 law students regarding their attitudes towards and experiences of CLE. The article traces the birth and development of CLE at HKU,

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Feeser, Karla, Nirali M. Chakraborty, Lisa Calhoun, and Ilene S. Speizer. "Measures of family planning service quality associated with contraceptive discontinuation: an analysis of Measurement, Learning & Evaluation (MLE) project data from urban Kenya." Gates Open Research 3 (May 2, 2019): 1453. http://dx.doi.org/10.12688/gatesopenres.12974.1.

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Introduction: Several measures to assess family planning service quality (FPQ) exist, yet there is limited evidence on their association with contraceptive discontinuation. Using data from the Measurement, Learning & Evaluation (MLE) Project, this study investigates the association between FPQ and discontinuation-while-in-need in five cities in Kenya. Two measures of FPQ are examined – the Method Information Index (MII) and a comprehensive service delivery point (SDP) assessment rooted in the Bruce Framework for FPQ. Methods: Three models were constructed: two to assess MII reported in hou

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Feeser, Karla, Nirali M. Chakraborty, Lisa Calhoun, and Ilene S. Speizer. "Measures of family planning service quality associated with contraceptive discontinuation: an analysis of Measurement, Learning & Evaluation (MLE) project data from urban Kenya." Gates Open Research 3 (January 29, 2020): 1453. http://dx.doi.org/10.12688/gatesopenres.12974.2.

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Introduction: Several measures to assess family planning service quality (FPQ) exist, yet there is limited evidence on their association with contraceptive discontinuation. Using data from the Measurement, Learning & Evaluation (MLE) Project, this study investigates the association between FPQ and discontinuation-while-in-need without switching in five cities in Kenya. Two measures of FPQ are examined – the Method Information Index (MII) and a comprehensive service delivery point (SDP) assessment rooted in the Bruce Framework for FPQ. Methods: Three models were constructed: two to assess M

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Nilsen, Micheline. "CLIENT-CENTERED SERVICES IN A BRANCH LIBRARY." Art Documentation: Journal of the Art Libraries Society of North America 5, no. 4 (1986): 151–53. http://dx.doi.org/10.1086/adx.5.4.27947658.

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Grossmann, Jessica, Rachel Shor, Karen Schaefer, and Lauren Bennett Cattaneo. "Development of a tool to assess client-centered practice on a domestic violence hotline." Journal of Social Work 19, no. 1 (2018): 102–20. http://dx.doi.org/10.1177/1468017318757395.

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Summary Client-centered practice, also termed survivor-centered practice in the context of domestic violence, has broad support as a set of strategies for working effectively with trauma survivors. However, research, evaluation and staff training are limited by a lack of measurement tools. This paper describes the process of developing an index of hotline caller reactions to practitioners’ client-centered practices. Findings The project was a collaborative effort between academic researchers and practitioners working in a community agency. To generate and refine the items, researchers consulte

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Hylviu, B., G. Cekodhima, M. Rista, B. Shehu, M. Vandewiele, and Y. Huang. "Saving Women's Lives From Cervical Cancer: Promoting a Cost-Effective Cervical Cancer Screening Tool in Rural Albania." Journal of Global Oncology 4, Supplement 2 (2018): 158s. http://dx.doi.org/10.1200/jgo.18.54400.

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Background and context: The WHO has presented that more than 90% of deaths from cervical cancer happened in low and middle-income countries. Albania is one of them. Albania has a national cervical cancer screening program. However, the program is not well-promoted and the service is not always available at the primary public health care level. The situation worsens when it comes to rural areas. In 2016, to bridge the gap and achieve health equity the Albanian Center for Population and Development (ACPD) initiated a series of activities to promote the utilization of visual inspection with aceti

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