Journal articles on the topic 'Client of Probation and mediation service'

The article addresses to the analysis of the content of ethical norms that underlie the activities of the Swedish Prison and Probation Service. The content of the Code of Ethics of the Swedish Prison and Probation Service is analyzed and also its compliance with the model European Code of Ethics for prison personnel is established and the possibility of its involvement as a model for creating an updated version of the Code of Ethics and Service Conduct of the State Penitentiary Service of Ukraine is determined. The main task of the Swedish Prison and Probation Service is taking care of prisoners and enforcing sanctions, which, in addition to general values, set the most specific requirements for managers and personnel in both prisons and probation. These requirements are based on the moral values that most fully characterize the work of the Service. It is noted that the penitentiary administration`s actions help in reducing the risk of recidivism and thus increase the level of security in prisons and in the community. The necessary actions are based on fundamental values that apply to the entire Swedish government. The Swedish Prison and Probation Service is a government agency responsible for prisons, correctional facilities and probation. Their mission is to work with the police, prosecutors and courts to reduce crime and increase human security. The Swedish Prison and Probation Service is accountable to the government and is the responsibility of the Ministry of Justice. In its daily activities, the Swedish Prison and Probation Service work to persuade its clients not to commit new crimes. Its personnel guarantee humane treatment of clients, as well as honesty towards them and their legal security. Any client serving a sentence must do so safely and must not be able to commit a crime while registered with the Swedish Prison and Probation Service. It has been established that one of the ways to increase safety in the community is to reduce the recurrence rate. To this end, the Swedish Prison and Probation Service conducts motivational interviews, implements treatment and employment programs, and provides clients with the opportunity to attend school. The management of the Service is convinced that convicts and probation clients should be better prepared so that they can live without crimes and drugs when they are released from a closed institution (prison) or from the probation service. Key words: client, personality, professionalism, knowledge, moral values, legal certainty, predictability.

This article utilizes a multi-method case study of the probation service of England and Wales to explore the perspectives of practitioners and their union on how restructuring/privatization affected the probation profession. Professionals perceived restructuring/privatization as ideologically and politically motivated, rather than evidence-based in relation to service goals. Against this context, the article outlines the probation union’s organized resistance, but ultimately its inability to halt the reform. The findings highlight practitioners’ concept of ‘the death of probation’ created by philosophical opposition to privatization, but also by the splitting of their profession and the resultant assault on professionalism. The study underlines the unique aspects of restructuring/privatization in the specific service domain, in particular those linked to working with a socially stigmatized client group, but it also has resonance for other public service professions facing the actuality or prospect of restructuring/privatization.

Purpose Corporate communication practices are becoming ever more important for business service clients, as they signal quality and hence are related to client-perceived value. The purpose of this paper is to examine the interplay between corporate social responsibility (CSR), corporate reputation and client-perceived value, and to assess the moderating role of strategic orientation in business service relationships. Design/methodology/approach The conceptual framework based on the corporate communication framework, signaling theory and relationship marketing theory has been tested on a survey sample of 228 client firms, using covariance-based SEM and additional procedures for assessment of mediation and moderated mediation. Findings This paper reveals that communication practices concerning CSR positively and significantly influence client-perceived value. The authors show that reputation fully mediates the effect of CSR on client-perceived value. Finally, the effect of CSR on value is stronger if the client firm has a short-term strategic orientation, while long-term strategic orientation boosts the effect of corporate reputation on customer-perceived value. Research limitations/implications Further research on the topic may involve developing links between other elements of the corporate communication framework and client-perceived value. Originality/value The originality of the paper lies in better understanding the effects of CSR and corporate reputation on client-perceived value. The authors provide empirical evidence of the mediating role of reputation between the CSR (seen as “actions”) and client-perceived value.

Warning letters may be issued to probation service users in the community on licence as an alternative action to recalling them to prison, when the risk of serious harm can be managed safely. Template-based, formalized warning letters may inadvertently increase or compound risk when working with high-risk clients with personality difficulties. As an alternative, psychologically-informed warning letters can be used. The aim of the letters is to facilitate joint meaning-making of violations and breaches of licence conditions between a client and an offender manager, whilst reinforcing boundaries in a thoughtful, empathic way. Practical guidelines are provided for writing and issuing psychologically-informed warning letters in probation when working with high-risk clients with personality difficulties, along with a case study. Finally, possible barriers to using these letters are identified and potential ways to overcome them are suggested.

Web service is actually a collection of functions and methods contained on a server that can be called by the client remotely, then to call those methods we are free to use applications that will be created with any programming language that run on any platform. The existence of web service technology can bridge the technological differences of each source. The purpose of this system design is to build a mediation system that can integrate different information systems platforms, databases and functions, so that can communicate between systems. Software development methods used include three main parts of the method of analysis, design and literature study. Methods of analysis include the collection of data using samples, learning on existing systems, and analysis of the results of interviews aimed at the parties concerned. Design method using Unified Modeling Language (UML) approach. The result is a system-based mediation system design using the SOAP (Simple Object Access Protocol) protocol. Index Terms— Web Service, Mediation

Objective: This study explores the effect of groups in client trust violation and consequent recovery. Moreover, the group polarization effect is examined as the mechanism to explain this effect.Method: Two experimental studies were used to test four hypotheses. Each experiment used a different context. Study 1 was based on hotel service, while Study 2 was based on taxi service. We used ANOVA to test the main effects and a mediation analysis to test the role of group polarization.Main results: The presence of a group will enhance the erosion of a client’s trust in cases of failure and increase the effectiveness of the trust recovery attempt. Moreover, the results demonstrate that the manipulation of the number of individuals has a significant effect on the trust violation and recovery and that these relationships are mediated by a group polarization effect.Theoretical contribution: Most trust violation and recovery studies have addressed individual subjects. However, in consumption situations, clients are frequently found to be in groups. Thus, this study highlights how the presence of a group can influence trust violation and recovery.Managerial implications: In the case of client groups, service failure can be expected to have a greater impact on client trust and can be more decisive in creating negative behaviors. To restore trust, it was found that client groups have a higher positive variation of trust than when they are alone, which influences in the efficacy of recovery tactics.

Purpose The purpose of this paper is to develop a conceptual model of carnivalization. The paper aims to widen the understanding of client initiated attempts to break away from a conflict of motives between conventional models and new ways of acting in service provision. Carnivalization emerges when the standard script falls apart and the actors start to construct unexpected meanings for the activity and create innovative solutions for the conflict of motives, which leads to new mode of collaboration. Design/methodology/approach The study analyzed the key features and significance of carnivalization in home care service encounters. The theoretical–methodological framework of the study draws on Bakhtin’s dialogical theorizing and cultural–historical activity theory. The analysis traces the processual movement from standard script toward carnivalization. Findings The key features of carnivalization involve conflict of motives between the actors, client initiatives, multiple chronotopes, artifact and role mediation, different modes of collaboration and the intertwinement of seemingly disconnected objects of collaboration. The findings indicate that carnivalization can enhance a new type of client–service provider collaboration. It can become an especially significant mode of collaboration for transforming an activity in which a historically established, stabilized script dominates the interaction. This paper suggests that the carnivalization type of collaboration should be deliberately fostered via organizational interventions to develop client-centered services. Originality/value As a consequence of the study, a new conceptual model is proposed for the analysis and promotion of carnivalization that can be applied in different organizational contexts.

The offender personality disorder (OPD) pathway was implemented in 2012 to help improve services for people with personality difficulties within the criminal justice system. The OPD pathway acknowledges the importance of supervision, training and reflective practice for staff working with this client group and such activities have therefore been embedded within this initiative. Despite the research from this pathway identifying benefits to both staff and service users, there is a gap in knowledge about the impact of reflective practice. This study aims, therefore, to increase this knowledge base by exploring staff’s experience and perception of reflective practice as part of the OPD pathway programme. Focus groups and semi-structured interviews were completed with 32 members of National Health Service and National Probation Service staff within offender management teams and approved premises in the North East of England. Thematic analysis was used to analyse the data, resulting in the emergence of four key themes relating to the utility of reflective practice sessions. The findings suggest that reflective practice is useful, however, there are some barriers to attending sessions. The findings have implications for service delivery and workforce development within the OPD pathway programme and more widely within NPS.

AbstractIn 2001, the Legal Services Commission (LSC) introduced a new pilot, the Family Advice and Information Network (FAInS), which recognised that family law clients typically face a cluster of legal and non-legal issues. Family lawyers involved in FAInS were encouraged to address a client’s legal problems, and then refer the client to other services for assistance with non-legal issues. In this way, family law clients were to be offered a holistic service, with the lawyer acting as a ‘case manager’ who helped match services to their client’s individual needs. This article presents data drawn from an evaluation of FAInS, and shows that lawyers did not regularly refer their clients to other services, with referrals largely being limited to mediation. We conclude that family lawyers are not necessarily the most appropriate gatekeepers, and propose a number of alternatives for providing a multi-agency approach to resolving family law issues.

Talent management (TM) is a fundamental issue for both private and public sector companies. This study analyzes the impact of TM on service performance (SP) and the mediating role of affective organizational commitment (AOC). We analyze a sample of 104 local government employees with three measures of TM, AOC and SP. The mediation hypothesis of AOC was also raised in the study using Baron and Kenny’s methodology and Hayes PROCESS. The results reveal how AOC is a total mediating variable in the causal relationship TM → SP. This study is cross-sectional. Common-method bias is controlled in the study. The results involves a concern for improving services through the professionals who provide them, which in turn entails managing people in a way that is different, more flexible, less bureaucratic, and more client- or citizen-oriented. Given the scant research exploring the role of talent management in public services, this article offers valuable insights for scientific literature and practitioners in the public administration.

This article presents the results of a study of the implementation of an intensive aftercare probation (IAP) program developed in Philadelphia. In addition to presenting program design and standards, the article discusses issues involved in effecting a successful innovation. These include (a) the transition from the old to the new model of supervision, (b) evolution of the IAP's mission and philosophy, (c) applications of the evolved model, (d) unanticipated conditions affecting program operations, and (e) client responses to the IAP program. The program experienced difficulties in several areas. A critical period occurred in which there was a breakdown in service delivery, officers apparently had difficulty understanding and adjusting to the new organizational norms implicit in the program's mission, and program goals and philosophy were not articulated clearly by program planners. Nevertheless, over the course of the implementation period, a successful model incorporating social control and rehabilitative elements was developed and stabilized.

Purpose – This study aims to examine the concepts of trait emotional intelligence (EI), emotional labour strategies and burnout among internal human resources (HR) service providers. It proposes a model to deepen our understanding of the processes explaining the protective effects of trait EI on employee burnout. Design/methodology/approach – The present study comprises a sample of 143 HR professionals from a large Malaysian financial institution. Findings – Results suggest that trait EI predicted personal- and work-related burnout but not client-related burnout. Trait EI was also found to be partly related to emotional labour (EL), exhibiting a negative relationship with surface acting but not with deep acting. While surface acting exhibited a significant relationship on all three forms of burnout, deep acting was only significantly related to client burnout. Moreover, mediation analyses revealed that surface acting partly mediated the relationship between EI and burnout. Originality/value – This study examines the relationship between EI, EL and burnout in HR professionals. This study is the first in the literature to examine these relationships in the context of internal service providers and in a non-Western context. Our study enhances our understanding of the processes explaining the protective effects of trait EI on employee burnout in a non-Western context.

Purpose This paper aims to draw from intimacy theory in examining the mediating effects of interactive communication and social bonds on the trust–commitment relationship. Design/methodology/approach The study is conducted in the professional services context. Qualitative and quantitative data are gathered from respondents engaged in attorney–client and real estate–client relationships. Unstructured, in-depth interviews are first conducted for use in model development. Study hypotheses are examined and mediation tests are conducted utilizing the serial multiple mediator model proposed by Hayes (2013). Findings Study findings indicate that intimate relationships in the professional services context are characterized by interactive communication and social bonds, and that the variables act as full mediators of the trust–commitment relationship. Though trust has a positive and significant effect on commitment in isolation, this relationship becomes nonsignificant when simultaneously accounting for the effects of the two variables. Practical/implications Study findings suggest a need for programs designed to assist professional service providers in the development of intimate customer relationships. The importance of interactive communications and social bonding should be emphasized in these programs. Originality/value The study is one of the few empirical papers to investigate the role of intimacy in service relationships and the first to illustrate its mediating effects on the trust–commitment relationship.

The Offender Personality Disorder (OPD) pathway is a national initiative which co-commissions health and probation to work in partnership to enhance the criminal justice management of high risk offenders with personality disorder. Psychologically informed support is expected to augment the current provision for this client group alongside workforce training. The impact of training offender managers (OM) is uncertain and previous research has indicated training may be limited in its effectiveness. This paper examines the impact of a training and supervision model on the quality of formulations produced by offender managers and suggests that a model which teaches formulation through repeated consultation or the live supervision of practice leads to enhanced competencies in completing case formulations. The paper evaluates the quality of formulations produced by offender managers who have had their practice developed through repeated consultation with the OPD pathway (OPDOMs) in comparison with a generic group of offender managers. OPDOMs who have had the longest period of supervision with the project produced the highest quality formulations. The paper acknowledges a number of limitations but suggests that the model under scrutiny may usefully inform service delivery within the Offender Personality Disorder pathway.

Purpose The purpose of this study is to examine the association between additional audit efforts and clients’ future equity value. The study hypothesizes that auditors’ additional audit efforts directly increase clients’ stock return performance. Additionally, this study expects that the additional audit effort lowers the likelihood of audit failure and improves accounting information quality, thereby indirectly increasing clients’ future equity return performance. Design/methodology/approach The regression and portfolio return tests are conducted using observations from 2003 to 2016. This study uses the abnormal audit hours as a proxy for additional audit effort using mandatorily disclosed audit hour data from Korean listed firms. The study also conducts mediation analyses to examine the causal intermediate steps that link audit effort to client equity return performance. Findings The paper documents a significant and positive association between abnormal audit hours and clients’ subsequent years’ stock return performance and Tobin’s Q. This finding is accentuated for clients audited by Big N auditors or with greater demand for superior audit service. This finding is robust after controlling for various proxies of accounting quality. The portfolio return tests also find evidence that investors cannot fully perceive the value of audit efforts. A battery of additional tests does not alter the main findings. Practical implications The results provide implications for investors and policymakers by emphasizing the importance of audit efforts in value-creation. Moreover, this study’s findings suggest that auditors’ assurance, insurance and information roles are all the important drivers of this value-creation. Originality/value This study highlights a prominent feature of audit effort that enhances the value of auditees.

British imperial administration in Africa and Asia has originally been characterized as “indirect rule,” but the concept of “indirect rule” has been faulted for several shortcomings, including its inadequacy in explaining relations between the limited number of European officials and the predominance of indigenous personnel in government. Recent research has rather identified political clientage as a suitable model for examining the structures and dynamics of British rule in the non-European world from the eighteenth to the twentieth centuries. Clientage denotes a mutually beneficial relationship and solidarity between individuals or groups of unequal status and influence in society. It is characterized by dependency between a client and a patron, with varying command over resources and values. This system of cultivating relations of personal loyalty developed as a principle of political activity in many social formations.Clientage operation necessarily involved brokerage. As a medium for political interaction, clientage in indigenous hierarchies embodied agency and linkage between ruling élites and subjects. Accordingly, clientage involved political mediation, which required brokerage or intermediary service. Similarly, clientage in the colonial context essentially involved interaction between hierarchies of imperial rulers and those of the subordinate indigenous government. Mediation and brokerage between governing officials and indigenous rulers also constituted a vital element in imperial governance and administration.

Purpose – The information technology (IT) industry has grown owing to the increase in IT outsourcing prompted by the need for cost reductions in organizations. The IT industry contracts are based on pricing models, which establish the terms and conditions of payment to be made to vendors by clients. The pricing models followed in the industry are mainly Fixed Time Fixed Price (FTFP) and Time and Material (TnM) and the remaining are mostly variations of these. Using the information collected from vendors, the purpose of this paper is to draw a comparison between these pricing models to see which one is more acceptable to vendors along with researching on the reasons behind that. The outsourcing engagement is also based on a set of processes to be used during the contract time and that is known as the Outsourcing Model (OM) being used. This research also derives how pricing models, OMs and Client Vendor Relationship (CVR) being developed are related. Design/methodology/approach – Hypothesis have been formulated on the basis of the literature survey conducted by the authors, subsequently questionnaire was formulated and data were collected from – a total of 500 people were targeted, out of which 70 people responded. Out of these 70 only 50 were usable responses. The respondents were at the manager and above level in different organizations classified on the basis of number of employees. Statistical tests were conducted on these data to check the reliability, prove the hypothesis and establish the mediation and moderation relationships between the pricing model, OM and CVR. Findings – The following paper has established through statistical analysis which pricing model is more befitting to the IT service outsourcing industry and has also demonstrated the moderation and mediation relationship between pricing model, OM and CVR variables. Research limitations/implications – The major reserach limitation is that it is for only IT vendors in Indian geography. The research can be extended to different businesses and geographies. Practical implications – The paper has practical implications for the IT service outsourcing industry in India and for their clients to understand the comparison between the pricing models and to study the impact of pricing and OMs on the CVRs. Originality/value – The research presented is original as no similar work has been found to be published in the journals so far specifically in the Indian context.

Purpose This study argues that knowledge management (KM) by itself has only limited effects on client–vendor relationship (CVR) of global providers of highly customised services. Rather, it is the ability of top management to properly evaluate and utilise a vast array of complex knowledge which allows global firms to develop and maintain superior CVR. The paper tests the proposition that global mindset (GM) of top management mediates the effects of KM on CVR quality. Design/methodology/approach The paper uses survey data from a sample of 68 international service providers (ISPs) in the information technology sector in India and partial least squares approach to structural equation modelling to test the hypotheses. Findings The results show that both KM and GM have positive and statistically significant effects on the quality of CVRs. The results also confirm that the GM of top management has significant and substantive mediation effects on the relationship between KM and CVR quality. Research limitations/implications The small size of the sample and the focus on ISPs in a single country constitute the main limitations of the study. Future research should ideally draw from a larger sample of ISPs from multiple countries and sectors in order to allow for greater generalisation of the findings. Practical implications ISPs will benefit from developing the GM of their top management teams to enhance their CVRs. Originality/value The paper provides new insights into how, in an international context, firms can transform their KM into superior CVR quality through the development of GM.

Objectives The objective of this follow-up study was to investigate associations between individual, occupational and work environment factors and burnout among both uniformed and non-uniformed personnel working in the Danish Prison and Probation Service. Methods The participants (N = 4808) with client contact received a questionnaire in 2010 and again in 2011. In 2010, 2843 participants responded to the questionnaire (59.1%), and in 2011, 1741 responded to the questionnaire, yielding a response rate of 61.2% of the baseline population, and 36.2% of the invited population. Burnout and work characteristics were measured with validated scales from the Copenhagen Psychosocial Questionnaire, and data was analysed by logistic regression. Results Risk factors with the highest impact on burnout were work environmental factors: quantitative demands, emotional demands, involvement in and meaning of work. Role conflict, role clarity, social support and demands for hiding emotions had borderline significance. Besides cohabitation, there was no association between individual factors and burnout or between occupational characteristics and burnout. Moreover, there was no association between exposure to threats and violence and burnout. Conclusions: Efforts for preventing burnout ought to be concentrated on reducing the quantitative job-demands, on easing and improving staff–inmate relationships, but also on involvement in and meaning of work. Most work in prison is invisible and the overall goals are in conflict with each other. Management must provide solutions to problems of role conflict and support groups for social support. There is a risk of burnout among both uniformed personnel and non-uniformed personnel working in both open and closed facilities.

PurposeTo propose a model of a privacy‐enhanced catalogue search system (PECSS) in an attempt to address privacy threats to consumers, who search for products and services on the world wide web.Design/methodology/approachThe model extends an agent‐based architecture for electronic catalogue mediation by supplementing it with a privacy enhancement mechanism. This mechanism introduces fake queries into the original stream of user queries, in an attempt to reduce the similarity between the actual interests of users (“internal user profile”) and the interests as observed by potential eavesdroppers on the web (“external user profile”). A prototype was constructed to demonstrate the feasibility and effectiveness of the model.FindingsThe evaluation of the model indicates that, by generating five fake queries per each original user query, the user's profile is hidden most effectively from any potential eavesdropper. Future research is needed to identify the optimal glossary of fake queries for various clients. The model also should be tested against various attacks perpetrated against the mixed stream of original and fake queries (i.e. statistical clustering).Research limitations/implicationsThe model's feasibility was evaluated through a prototype. It was not empirically tested against various statistical methods used by intruders to reveal the original queries.Practical implicationsA useful architecture for electronic commerce providers, internet service providers (ISP) and individual clients who are concerned with their privacy and wish to minimize their dependencies on third‐party security providers.Originality/valueThe contribution of the PECSS model stems from the fact that, as the internet gradually transforms into a non‐free service, anonymous browsing cannot be employed any more to protect consumers' privacy, and therefore other approaches should be explored. Moreover, unlike other approaches, our model does not rely on the honesty of any third mediators and proxies that are also exposed to the interests of the client. In addition, the proposed model is scalable as it is installed on the user's computer.

The article reveals the essence of social partnership and its role in the sphere of social and labor relations. The purpose and key elements of social partnership are identified. The peculiarities of the tripartite model of partnership, which operates in Ukraine, are analyzed. The psychological, pedagogical and socio-cultural conditions of relations between social partners, as well the basic principles to which the parties should adhere were noted. Key elements of social partnership include: an existing social problem that needs to be addressed as quickly possible; interests and values of partners; legal validity of the partnership; opportunities and strengths of partners; rules of interaction and mutual control. The essence of social partnership in the field of social work is covered. Social technologies that are used for establishing optimal cooperation between social partners are considered: mediation, extreme support, variations and cross-offers. The most popular of which in the field of social work is social mediation, which serves to establish relationships between the client and the organization. Theoretical knowledge and practical skills necessary for future social workers to build partnerships with clients as objects of social work, as well with representatives of state institutions and public organizations as subjects of social work. The necessity of teaching the discipline «Social Partnership» for future social workers is justified. Therefore, teaching the discipline «Social Partnership» for future social workers is especially important and necessary, because modern society requires from the higher education system a fully developed competitive professional, whose knowledge, skills and abilities will successfully serve the further social development of society. The success of such development is impossible without a highly qualified social worker, whose professionalism and dedication will improve the quality of social services and improve the welfare of the Ukrainian population as a whole. To strengthen the system of social partnership in Ukraine, it is necessary to observe some important aspects: the possibility of unimpeded receipt of social protection, social guarantee or social service; strengthening the socio-regulatory framework in order to bring it into line with international law; motivation of employers to participate in social dialogue; raising public awareness of social partnership.

Purpose Major developments in the management of and intervention for people with significant personality difficulties who have offended are continuing, most recently with the implementation of the Offender Personality Disorder (Department of Health/National Offender Management Service (DoH/NOMS), 2011) Pathway. Included in this, is the Psychologically Informed Planned Environment model, currently being implemented in Prisons and Probation Approved Premises. This model includes the provision of “socially creative activities” (Benefield et al., 2018), opportunities for social learning and relationship building. The purpose of this paper is to explore the rationale for and examples of the implementation of these. Design/methodology/approach The paper offers a narrative review of research around child development, personality, social learning and the policy context around the OPD Pathway. An overview of the socially creative sessions and a rationale for them is provided. Findings A conceptual understanding of the rationale for socially creative sessions is provided with a description of the sessions that focussed upon development of imagination, narrative/story making, social expression and relational experiences, i.e. singing, drama and reading with others. It is argued that the activities offered opportunities to engage in a different medium for expression, learning and relating, that may provide a catalyst for change in individuals with entrenched motivational and interpersonal difficulties. Research limitations/implications This is a conceptual paper that provides a rationale for socially creative sessions and describes the sessions. This paper does not feature outcome data which are outside the remit of this paper; however, future research into the impact of this approach to aid relational development and assist in emotional and behavioural stability is essential. Practical implications The complex needs of this client group emphasise the need for services to offer holistic ways to engage people who can have a positive impact upon relationships. Originality/value The work presented in this paper is valuable for professionals working within the personality disorder and criminal justice field, also for policy makers and commissioners.

The family is recognized in the international community as the best condition for the survival, protection and development of children, the main center of society, the natural environment for humans. As has been repeatedly noted, the efforts of the state and the public should be con-centrated at the well-being of the family, creating conditions for the protection of its rights in society and the rights of family members. Today, there is an urgent need not only for social support for a family that has certain problems in its life, but also for special work with families who find them-selves in difficult life circumstances and have more serious psychosocial problems, such as systematic violations of human rights. Such families are traditionally dealt with by law enforcement agencies, human rights are protected by law, but prosecution cannot be the only approach, since our main goal must be to preserve the integrity of the family (its family feelings, ties). First of all, long-term socio-pedagogical work aimed at re-education, training of its members in new techniques and methods of interaction should be carried out. International experience shows that majority of govern-mental social programs are focused on families. Existing family life adaptation programs in the United States are designed for families at different stages of development, each targeting different types of family issues. One more program - "Intensive course for adults on raising children”. In England there is a John Barnes program, which aims to work with children in families experiencing a crisis. The job of a social worker or a teacher is to study such a family, tosimulate the change in relations between its members, tohelp in adaptation, to train parents in self-control. Teach them and their children how to set strategic and supporting goals. Help to overcome obstacles without corporal punish-ment. In Croatia, children, who exhibit deviant behavior, are engaged in “peer-to-peer” school mediation programs, while specialists work with parents, revealing the shortcomings of family psycho-emotional and educational dynamics. Professional social activity is currently intensifying and improving in Ukraine. Therefore, the social education sys-tem must be flexible, mobile, respond quickly to changes in social policy and the social sphere, the needs of individuals and society as a whole. The education of students majoring in "Social Work" at the National University "Lviv Polytechnic" is determined by the Canadian-Ukrainian model of training of social workers, adapted to national conditions and needs. In terms of pro-fessional competencies in working with children and fami-lies, such training includes the acquisition of knowledge and practical experience. This further gives the opportunity to develop their own innovative programs, based on experi-ence gained on the problems and needs of the client. The most widely represented is the cycle of profession-ally oriented disciplines, which includes a 90-hour course "Social work with children and families." The content of the discipline covers all the main aspects of the social worker's work with this category of clients: from the concept of fami-ly, its functions and role in the child's life and identifying aspects of family risk of crisis, to the processes of interven-tion and improvement of children's social security. Particu-lar attention in the subject is paid to topics of deviantology, causes, manifestations and types of deviant behavior. The section "Interventions" covers such topics as: the functions of a social worker; theoretical principles of family counseling; methods and forms of family counseling; pro-fessional intervention focused on the family; institutional model of care for abused and neglected children; preventive measures. The study of the "Improvement of children's social security service" topic includes a mandatory study of possible changes in the system of services and possible ways of policy formation in the field of social security. A characteristic feature of the training of social workers according to the Canadian-Ukrainian model is the teaching of professionally-oriented disciplines in the form of integrat-ed classes, which are divided into two main categories: lecture-practical and lecture-laboratory. Students' educational activities are diversified by excur-sions to social services, video classes, participation in vol-unteer actions, educational conferences, trainings, work of the international scientific-practical seminar organized at the Department of SR, meetings with well-known experts in the field of social work, etc. According to the concept of training specialists in the field of social work, the leading place in this process is occupied by practical training of students. The cycle of practical training of students includes different types of practical educational activities of students: internships within the semesters, organized by "blocks", and educa-tional and research workshops conducted on the basis of social services, lasts 4 semesters (years of study 3rd and 4th) and occurs once a week during a full working day. The workshop aims, in particular, to develop students' skills to carry out scientific research, during which they have the opportunity to collect the necessary empirical material to perform individual tasks in professionally-oriented disci-plines that have a research nature, and writing term papers and dissertations. When performing the tasks of educational practice and educational-research workshop, students have a real oppor-tunity to apply the acquired knowledge, skills and abilities in professionally- oriented, fundamental and other disci-plines.

Although studies point to a relationship between debt and crime, there is a limited understanding of their reciprocal relationship and possible mediating risk factors. Moreover, knowledge about the prevalence and scope of debt among offenders is lacking. Therefore, the present study analyzed 250 client files including risk assessment data from the Dutch probation service on the prevalence of debt and possibly related risk factors. The results show that debt is highly prevalent and complex, which underlines the importance of acquiring more knowledge about debt as a potential risk factor for relapse during supervision. It was found that problems with regard to childhood and living situation, education and work/daytime activities, and mental and physical health may be possible underlying risk factors in the relationship between debt and crime. These insights can help professionals adequately support clients with regard to debt in order to prevent recidivism.

AbstractAIMS – This article explores the meanings substance-abusing clients attach to family and friendships during motivational interviewing (MI) sessions in Probation Service. DATA – The analyses are based on videotaped and transcribed data consisting of 82 MI sessions. This database involves the first two counseling sessions of 41 client-counselor pairs. Sessions were videotaped in 12 Probation Service offices in Finland between 2007 and 2009. METHODS – The analysis relies on coding of client’s change talk utterances and qualitative semiotic framework. RESULTS – The meanings of the significant others were diverse from the point of view of the client’s motivation: family appeared as a support for change, an aspiration, a sufferer, or an obstacle to change; and friendship appeared as an obstacle to change, a surmounted obstacle, a cause to change, or a support to change. CONCLUSIONS - Significant others and their quality are important and diverse factors that promote or hinder change in substance abuser’ change talk. Thus, it is suggested that the meaning of significant others should not be overlooked in MI and other substance abuse treatment.

(Coping of Trauma Problem) - Trauma in an unpleasant empirical experience which is happened in someone life. Trauma is caused by unpleasant experience which always he/she remember in his/her mind so that he/she afraid that the bad experience will be happened again in his/her life. That feeling is comprehended by someone and that feeling can be distinguished by seeing how heavy or light that traumatic experience. The neediness of client to recover from trauma problem is having back the client's self esteem and dignity as individual human rights. Solution program to stop this problem are family therapy program and caunseling program. a social worker intervention is helping to stop problem by doing mediation service approach and individual counseling service approach.

Expertise by experience has become increasingly significant in the various fields of social work. This study examines narratives told by experts by experience who have undergone an educational expert-by-experience program for people with a history of crime and substance abuse, with the main focus on the participants’ accounts of their expertise and how it is created when working as a team with a professional. The stories create an image of the expert by experience as an agent who is both an interpreter and an advocate advancing the mutual understanding between the client and the professional as well as someone who promotes the client’s status within the service system. However, the experts’ dual role makes it difficult for them to fully recognize their status and roles in the professional organizations. All in all, the study shows that expertise by experience has much use in social and personal services, including probation.

The current study focused on the impact of meaningful work on employee identity with a mediating role for employee resilience. Data was collected from a sample of 154 employees currently working in the service sector (call centers) of Lahore, Pakistan. The study was quantitative and the data was analyzed using AMOS software. For this purpose, Confirmatory Factor Analysis (CFA) was used to check the model fit statistics and the mediation effect of employee resilience was analyzed using Preacher and Hayes’ (2004) median analysis. Convergent validity was measured through factor loading and AVE value verification of indices; whereas reliability was approved through Cronbach’s alpha. The findings of the current study revealed that meaningful work plays a significant role in enhancing employee resilience, which enables them to cope with challenging situations and thus maintaining their identity. In the service sector, where employees continuously deal with customers, resilience becomes the key to attract and retain potential customers, which allows them to deliver exceptional client service with confidence. This research is among a limited number of studies available on this topic and it will be an important addition to research literature highlighting the impact of meaningful work and employee resilience on employee performance in the context of call centers employees working in Lahore, Pakistan.

Abstract Background In the UK, according to the 1967 Abortion Act, all abortions must be approved by two doctors, reported to the Department of Health and Social Care (DHSC), and be performed by doctors within licensed premises. Removing abortion from the criminal framework could permit new service delivery models. We explore service delivery models in primary care settings that can improve accessibility without negatively impacting the safety and efficiency of abortion services. Novel service delivery models are common in low-and-middle income countries (LMICs) due to resource constraints, and services are sometimes provided by trained, mid-level providers via “task-shifting”. The aim of this study is to explore the quality of early abortion services provided in primary care of LMICs and explore the potential benefits of extending their application to the UK context. Methods We searched MEDLINE, EMBASE, Global Health, Maternity and Infant Care, CINAHL, and HMIC for studies published from September 1994 to February 2020, with search terms “nurses”, “midwives”, “general physicians”, “early medical/surgical abortion”. We included studies that examined the quality of abortion care in primary care settings of low-and-middle-income countries (LMICs), and excluded studies in countries where abortion is illegal, and those of services provided by independent NGOs. We conducted a thematic analysis and narrative synthesis to identify indicators of quality care at structural, process and outcome levels of the Donabedian model. Results A total of 21 indicators under 8 subthemes were identified to examine the quality of service provision: law and policy, infrastructure, technical competency, information provision, client-provider interactions, ancillary services, complete abortions, client satisfaction. Our analysis suggests that structural, process and outcome indicators follow a mediation pathway of the Donabedian model. This review showed that providing early medical abortion in primary care services is safe and feasible and “task-shifting” to mid-level providers can effectively replace doctors in providing abortion. Conclusion The way services are organised in LMICs, using a task-shifted and decentralised model, results in high quality services that should be considered for adoption in the UK. Collaboration with professional medical bodies and governmental departments is necessary to expand services from secondary to primary care.

The cases describe the demise of Arthur Andersen, a firm that had long set the industry standard for professionalism in accounting and auditing. Once an example of strong corporate culture with a commitment to public service and independent integrity, Andersen saw its culture and standards weaken as it grew explosively and changed its mode of governance. The (A) case describes a crisis precipitated by the admission of Waste Management, a major Andersen client, that it overstated its pretax earnings by $1.43 billion from 1992 to 1996. The resulting Securities and Exchange Commission (SEC) investigation ended with Andersen paying a $7 million fine, the largest ever levied against an accounting firm, and agreeing to an injunction that effectively placed the accounting giant on probation. Students analyze the causes of Andersen's problems and advise Andersen leadership. The (B) case covers Arthur Andersen's relationship with Enron, one of the great success stories of the “new economy” boom. When Enron's aggressive use of off-balance sheet partnerships became impossible to hide in autumn 2001, news reports stated that Andersen auditors had engaged in extensive shredding of draft documents and associated communications with Enron. Students are asked to act as crisis management consultants to Andersen CEO Joe Berardino. The (C) case details Andersen's collapse following its indictment and conviction on criminal charges of obstructing justice in the Enron case. Its conviction was later overturned by the U.S. Supreme Court on narrow technical grounds, but by then Andersen had ceased to exist, eighty-nine years after Arthur E. Andersen had taken over a small accounting firm in Chicago. Students can focus on the impact of media on a reputational crisis.Students will: Identify the teachable moment in a crisis that leaders can leverage as an opportunity to improve a firm's reputation or core identity, to reinforce values, and to drive change, Understand the impact on crisis management of the media landscape and regulatory decision-making, Realize the fragility of corporate cultures and the need to actively maintain them, especially during difficult times,

The cases describe the demise of Arthur Andersen, a firm that had long set the industry standard for professionalism in accounting and auditing. Once an example of strong corporate culture with a commitment to public service and independent integrity, Andersen saw its culture and standards weaken as it grew explosively and changed its mode of governance. The (A) case describes a crisis precipitated by the admission of Waste Management, a major Andersen client, that it overstated its pretax earnings by $1.43 billion from 1992 to 1996. The resulting Securities and Exchange Commission (SEC) investigation ended with Andersen paying a $7 million fine, the largest ever levied against an accounting firm, and agreeing to an injunction that effectively placed the accounting giant on probation. Students analyze the causes of Andersen's problems and advise Andersen leadership. The (B) case covers Arthur Andersen's relationship with Enron, one of the great success stories of the “new economy” boom. When Enron's aggressive use of off-balance sheet partnerships became impossible to hide in autumn 2001, news reports stated that Andersen auditors had engaged in extensive shredding of draft documents and associated communications with Enron. Students are asked to act as crisis management consultants to Andersen CEO Joe Berardino. The (C) case details Andersen's collapse following its indictment and conviction on criminal charges of obstructing justice in the Enron case. Its conviction was later overturned by the U.S. Supreme Court on narrow technical grounds, but by then Andersen had ceased to exist, eighty-nine years after Arthur E. Andersen had taken over a small accounting firm in Chicago. Students can focus on the impact of media on a reputational crisis.Students will: Identify the teachable moment in a crisis that leaders can leverage as an opportunity to improve a firm's reputation or core identity, to reinforce values, and to drive change, Understand the impact on crisis management of the media landscape and regulatory decision-making, Realize the fragility of corporate cultures and the need to actively maintain them, especially during difficult times,

The cases describe the demise of Arthur Andersen, a firm that had long set the industry standard for professionalism in accounting and auditing. Once an example of strong corporate culture with a commitment to public service and independent integrity, Andersen saw its culture and standards weaken as it grew explosively and changed its mode of governance. The (A) case describes a crisis precipitated by the admission of Waste Management, a major Andersen client, that it overstated its pretax earnings by $1.43 billion from 1992 to 1996. The resulting Securities and Exchange Commission (SEC) investigation ended with Andersen paying a $7 million fine, the largest ever levied against an accounting firm, and agreeing to an injunction that effectively placed the accounting giant on probation. Students analyze the causes of Andersen's problems and advise Andersen leadership. The (B) case covers Arthur Andersen's relationship with Enron, one of the great success stories of the “new economy” boom. When Enron's aggressive use of off-balance sheet partnerships became impossible to hide in autumn 2001, news reports stated that Andersen auditors had engaged in extensive shredding of draft documents and associated communications with Enron. Students are asked to act as crisis management consultants to Andersen CEO Joe Berardino. The (C) case details Andersen's collapse following its indictment and conviction on criminal charges of obstructing justice in the Enron case. Its conviction was later overturned by the U.S. Supreme Court on narrow technical grounds, but by then Andersen had ceased to exist, eighty-nine years after Arthur E. Andersen had taken over a small accounting firm in Chicago. Students can focus on the impact of media on a reputational crisis.Students will: Identify the teachable moment in a crisis that leaders can leverage as an opportunity to improve a firm's reputation or core identity, to reinforce values, and to drive change, Understand the impact on crisis management of the media landscape and regulatory decision-making, Realize the fragility of corporate cultures and the need to actively maintain them, especially during difficult times,

Med udgangspunkt i cases fra to feltstudier beskriver forfatterne, hvordan ADHD-diagnosen af flere forskellige grunde bliver attraktiv for professionelle og klienter med stofmisbrug i Kriminalforsorgens institutioner og i stofmisbrugsbehandlingsinstitutioner. Studierne fandt, at diagnosen bidrager med nye forklaringer til at forstå menneskers komplekse og vanskelige livsforløb og adfærdsmæssige problemstillinger. Det står centralt, at kriminel adfærd – ofte den udadreagerende og voldelige – samt stofbrug opfattes som symptomer på at have ADHD. Som en integreret del af dagligdagssproget indgår diagnosen som ressource og aktiv komponent i de indsattes identitetsarbejde, hvor stigma og afvigelser transformeres til sygdom, som kan behandles gennem brug af lovlig medicin fremfor illegale stoffer. ADHD-diagnosen giver de professionelle nogle særlige forståelser af de udfordringer, som de møder i deres klientrelaterede arbejde, da ADHD-diagnosen forskyder problematisk adfærd fra spørgsmål om moral eller jura til spørgsmål om psykisk sygdom. Afslutningsvist relateres fundene til Nikolas Roses teorier om livets politik og biologisering, og hvordan skellet mellem normalitet og patologi udviskes.The pursuit of an ADHD diagnosis: Analysis of situations and contexts in which it becomes advantageous to be mentally illBased on the cases of two field studies, the authors describe how, for several reasons, the ADHD diagnosis can become an advantageous diagnosis for professionals and clients with substance abuse in institutions under the Prison and Probation Service and in substance abuse treatment facilities. The studies found that the diagnosis contributes new explanations for understanding individuals’ complex and difficult life courses and behavioral issues. A crucial point is that criminal behavior – often of an outward reacting and violent kind – and drug use are seen as symptoms of having ADHD. As an integral part of everyday language, the diagnosis is drawn upon as a resource and an active component in prisoners’ identity work, in which stigma and deviations are construed as disease that is treatable using legal drugs rather than illegal drugs. The ADHD diagnosis provides professionals with a specific understanding of the challenges they face in their client-related work, since the ADHD diagnosis displaces problematic behavior from being a question of morality or law to a question of mental illness. Finally, the findings are related to Nikolas Rose’s theories about the politics of life and biologization and how the distinction between normality and pathology can be blurred.

In 2011 The Economist alerted us to the claim that “digital data will flood the planet.” The exponential increase in data such as e-mails, Tweets and Instagram pictures underpins claims that we are living in an age of ‘infoglut’ (Andrejevic) and information superabundance (Internet Live Stats). Several years earlier, Shirky posed this as an issue not of “information overload” but of “filter failure” (Asay). Shirky’s claim suggests that we should not despair in the face of unmanageable volumes of content, but develop ways to make sense of this information – to curate. Reflecting on his experiences of curating the Meltdown Festival, David Byrne addressed the emergence of everyday curating practices: “Nowadays, everything and everyone can be curated. There are curators of socks, menus and dirt bike trails […] Anyone who has come up with a top-ten list is, in effect, a curator. And anyone who clicks ‘Like’ is a curator.” Byrne’s comments on socks and top ten lists captures how curating can be personal. In their discussion of curating as a new literacy practice, Potter and Gilje highlight how “as well as the institutional and professional contexts for such work through the centuries and across cultures, many people have made personal collections of texts and artefacts that have stood for them in the world” (123). The emergence of easily, and often freely, available content curating tools is linked to practices of accessible curating (Good). There has been a proliferation of content curating platforms and tools. Notwithstanding that accessibility and everyday usage are often the hallmark of content curating (for example, see Villi on social curating and user-distributed content), this article specifically focuses on content curating as a service. Defining the content curator as “someone who continually finds, groups, organizes and shares the best and most relevant content on a specific issue online”, Bhargava in 2009 described content curating as the next big social media job of the future. Popova stresses the importance of authorship and approaching curating as a “form of creative labor in and of itself” and identifies content curators as “human sense-makers” in a culture of “information overload”. By addressing curating ‘content for others’ rather than other curatorship practices such as ‘content for me’ and ‘content about me’, we aim to offer insights into the professional and commercial practices of content curating. Through connecting autoethnographic research with academic literature on the concept of ‘cultural intermediaries’, we identify two ways of understanding professional content curating - connected cultural intermediation, and curating literacies. Researching Content Curators as Creative Labour In his introduction to Curation Nation, Rosenbaum suggests that there is “both amateur and professional curation, and the emergence of amateur or prosumer curators isn’t in any way a threat to professionals” (3). Likewise, we do not see a threat or tension between amateur and professional curating. We are, though keen to address ‘professional’ strategic content curating for an intended audience as a notable difference and departure. To generate detailed insights into the role of the professional content curator we employed an autoethnographic approach. Holt’s review of the literature and his own experiences of autoethnography provide a helpful overview: “autoethnography is a genre of writing and research that connects the personal to the cultural, placing the self within a social context” (2). Specifically, we focus on Couzins’ personal experiences of content curating, his professional practices and his ‘cultural milieu’ (Reed-Danahay). Couzins was a business-to-business journalist for 17 years before starting a content and communications agency that: helps organisations tell their story through curated and created stories; runs a media brand for corporate learning, which features curated content and a weekly curated e-mail; designs and delivers massive open online courses on the Curatr platform (a social learning platform designed for curating content). The research and writing process for our analysis was informed by Anderson’s approach to analytical autoethnography, and from this we stress that Couzins is a full member of the research setting. Our focus on his experiences also resonates with the use of first-hand narratives in media industries research (Holt and Perren). Following preliminary exchanges, including collaborative note taking and face-to-face conversations, Ashton created an interview schedule that was then reviewed and revised with Couzins. This schedule was used as the basis for a semi-structured interview of around 90 minutes. Both authors transcribed and coded the interview data. Through thematic analysis we identified and agreed on five codes: industry developments and business models; relationships with technologies; identifying and sharing information sources; curating literacies; expertise and working with/for clients. This research paper was then co-written. As a conversation with only two participants, our account runs up against the widely stated concern associated with autoethnography of observing too few cultural members and not spending enough time with others (Coffey; Ellis, Adams and Bochner). However, we would argue that the processes of dyadic interviewing underpinned by self-analysis provides accessible and “useful stories” (Ellis, Adams and Bochner). Specifically, Anderson’s five features helped to guide our research and writing from documenting personal experience and providing insider perspectives, to broader generalisation and “theoretical development, refinement, and extension” (387). Indeed, we see this research as complementing and contributing to the large scale survey research undertaken by Liu providing excerpts on how “technology bloggers and other professionals explain the value of curating in a networked world” (20). The major theme emerging from the interview exchange, perhaps not unexpectedly, is how professional content curating revolves around making sense of specific materials. In acting as a bridge between the content and publications of some and its reception by others, literature on cultural intermediaries was identified as a helpful conceptual pointer. The relevance of this concept and literature for exploring professional content curators is illuminated by Smith-Maguire and Matthews’ comments that “cultural intermediaries impact upon notions of what, and thereby who, is legitimate, desirable and worthy, and thus by definition what and who is not” (552). The process of curating content necessarily involves judgements on what is deemed to be desirable and worthy for clients. Scholarship on cultural intermediaries was explicitly explored in the interview and co-writing stages, and the following covers some of the meeting points between our research and this concept. Content Curators as Cultural Intermediaries: Taste, Expertise and Value The concept of cultural intermediaries has been explored by academics in relation to a range of industries. This paper does not necessarily seek to add content curators to the expanding list of occupations analysed through the cultural intermediaries’ lens. There are though a range of questions and prompts from studies on cultural intermediaries helpful for understanding the ways in which content is made sense of and circulated. Smith-Maguire and Matthews’s 2012 article ‘Are We All Cultural Intermediaries Now?’ is particularly helpful for connecting content curating with debates on cultural intermediaries. They consider how cultural intermediaries “effect other’s orientation” (552), and the question they pose is directly relevant for thinking through distinctions in curating ‘for/about me’ and ‘for others’. The following statement by Couzins on a client relationship with a private membership network provides a useful account of what the job of content curating involves: Each week I curate a set of articles or videos on hot topics that have been identified by network members. Once I have identified suitable content I upload links to their website, including a reading time and a short summary. These two elements serve to help members decide whether or not to read it and when to read it. For example, if they have a short train journey they might have time to read a ten-minute article. All articles are tagged so that the curated links become a deeper resource over time and members are alerted by e-mail each week when new links have been published. The reference to “suitable content” highlights how the curator can shape a narrative by intentionally deciding what to keep in and what to leave out. Beyond this choice of what the client is directed to, there is also the importance of the “short summary” and thus how this curated content is packaged and made sense of by the curator for the client. McFall, in her contribution to the Cultural Intermediaries Reader, offers a specific lens for examining the distinctive filtering practice of content curators as acts of ‘economization’. McFall outlines how economization “involves the work of ‘qualifying’ behaviours, organizations and institutions as economic. This is positioned in contrast to the idea that there is some kind of mystery “x-factor” which defines things as inherently economic” (46). McFall explains how “things are rendered (i.e. they become) economic through the actions of producers, governments, research organisations, media, consumers, and so forth. Economization allows for the ways things may, throughout their life cycle, move in and out of being economic” (46). Whilst McFall’s comments recognise how things may be rendered economic through, for example, a ‘top ten list’, we want to specifically examine what this rendering looks like with the ‘professional’ content curator. The act of filtering is one of rendering, and the content that is curated and shared (whether it be articles, videos, links, etc.) becomes economic within this specific context. Whilst there are many organisations that would provide the regular service of producing curated content, two distinctive approaches were revealed in our exchange. The first approach we identify concerns content curating as connected cultural intermediation, and the second approach we identify concerns facilitating curating literacies and co-creation with clients. Connected Cultural Intermediation Connected cultural intermediation refers to how content curators can connect with their own clients and with producers of content. As the following explores, these connections are built around being explicit and open about the content that curators identify and how they filter it. Being open with producers of content was important as these connections could lead to future opportunities for Couzins to identify content for his clients. Couzins addresses the connections he makes in terms of transparency, stating: “you just need to have some more transparency around you as the curator, like who you are, who you represent, why you are doing it, and the scope of what you are looking at.” Part of this involves identifying his impact and influences as a taste-shaper. Couzins remarks, “I'm creating a story […] but my point of view will be based on my interest in what I bring to the curating process.” Transparency was further presented as a part of the process in which judgements and validations are made: “My reputation as a curator is based on what I curate, right? So therefore it has to be as sound as it can be, and I try to be as dispassionate as I can be about this.” These comments capture how transparency is integral for how Couzins establishes his reputation as a content curator. Couzins promotes transparency in content usage by alerting content producers to where content is curated: I also share on Twitter, so they [producers] know it's been shared because they are included in the retweets, for example. I would tell some people that I've linked to their stuff as well, and sometimes I would also say "Thank you," to so and so for linking to that. It's like thanking my supply chain, if you like. Because it's a network. The act of retweeting also operates as a means to develop connections with producers of content. As well as indicating to producers that content is being used, Couzins’ reference to the “supply chain” indicates the importance he invests in establishing connections and the wide circulation of curated content. One approach to content curating as a commercial practice could be to limit access and create a “pay wall” style scenario in which the curated content can only be accessed after a payment. Curated materials could be sent directly to e-mail or uploaded to private websites. For Couzins however, it is access to the flows of content and the connections with others that underpin and enable his content curating commercial practice. It is important for Couzins that curated content is available to the producers, clients and more publicly through his free-to-access website and Twitter feed. The earlier reference to reputation as a curator in part concerned being dispassionate and enabling verification through open and explicit acknowledgements and links. This comment also addresses generating a reputation for “sound” information. The following comments pick this up and point to the need for engaging with different sources: “I have got my own bubble that I operate in, and it's really challenging to get out of that bubble, bring new stuff in, or review what's in there. I find myself sharing stuff quite a lot from certain places, sometimes. You've got to work at that. It's hard.” Working hard to escape from the bubble was part of Couzins’ work to build his reputation. Acknowledging producers is both a way for Couzins to promote transparency around his filtering and a way to foster new sources of content to escape the bubble: “I do build some relationships with some of the producers, because I get to know them, and I thank them, and I say, ‘That's really good,’ so I have a lot of relationships with people just through their content. But it's not a commercial relationship.” Whilst Couzins suggests there may not be a commercial relationship with the producers of content, economic significance can be seen in two ways. Firstly, moving outside of the ‘bubble’ can help the content curator make more diverse contributions and establish a reputation for this. Secondly, these connections can be of benefit to content producers as their material further circulates. Whilst there is no payment to the content producer, Couzins directs this curated content to clients and does not restrict wider public access to it in this curated form. McFall’s comments on economization stress the role of cultural intermediaries in the life cycle of how things “move in and out of being economic.” With content curating there is a ‘rendering’ of content that sees it become significant in new contexts. Here, the obvious relationship may be between Couzins and his clients. The references to transparent relationships and thanking the ‘supply chain’ show that relationships with content producers are also crucial and that the content curator needs to be continually connecting. Curating Literacies and Co-Creation In the earlier discussion of cultural intermediaries we addressed framing and how judgements can shape legitimacy, desirability and worth. With the content curating cultural intermediary practices under discussion here, a different perspective is possible in which subject specialist knowledge and expertise may not necessarily be the primary driver behind clients’ needs. The role of the content curator as cultural intermediary here is still in the rendering of content. However, it does not specifically involve the selecting content but guiding others in the framing and circulation of content. Where the concern of the client is finding appropriate ways to share the materials that they identify, then the content curator may not need subject-specialist knowledge. Here the interest in the content curating service is on the curating processes and practices, rather than content knowledge. Couzins’ account revealed that in some cases the intermediary’s role is not about the selection of material, but in the framing of material already selected by clients for wider engagement: “People internally will decide what to share and tell you why it’s worth looking at. Basically, it’s making them look like they know what they’re talking about, building their credibility.” The content curator role here does not concern selecting content, but offering guidance on how to frame it. As such, there remains a crucial “rendering” role in which the content selected by clients becomes meaningful through the guidance and input of the professional content curator. Our interview exchange also identified another scenario of relationships in which the content curator has little involvement in either selecting or framing content. Part of the commercial activity explored in our interview included supporting staff within a client’s company to showcase their expertise and knowledge through both selecting and framing content. Specifically, as Couzins outlines, this could be undertaken as a bespoke face-to-face service with in-house training: I helped one client put a curation tool into their website enabling them to become the curators. I spent a lot of time talking to them about curation and their role as curators. We split curation into topics of interest – based on the client’s area of expertise - which would be useful both internally for personal/professional development and externally for business development by sharing content relevant for their customers. In this respect, the service provided by the content curator involves the sharing of their own curatorial expertise with clients in order that clients may undertake their own curatorial practice. There is for the client a similar concern with enhancing their social reputation and profile, but this approach stresses the expertise of clients in identifying and responding to their own content curating needs. In part this emphasis on the client’s selection of material is about the challenges of establishing and maintaining legitimacy as a content curator across several fields: “You can't begin to say you're an expert when you are not, because you'll be found out.” More than this though, it was an approach to content curating literacy. As Couzins state, “my view is that if people with the domain expertise have an interest in doing this […] then they should be doing it themselves. If you gave it to me I hold the keys to all your knowledge. Why would you want that?” The content curator and client exchange here is not restricted to gathering interests and then providing content. This scenario sees content curating as accessible, but also sees the curator in their continued role as cultural intermediary--where expertise is about mediation more than content. Returning to McFall’s comments on rendering as how things “move in and out of being economic”, our second understanding of content curating intermediaries directs attention away from what the things/content are to instead how those things move. Conclusion Set within debates and transformations around content and information abundance and filtering, this paper explored how the practices of filtering, finding, and sharing at the heart of content curating have much in common with the work of cultural intermediaries. Specifically, this paper identified two ways of understanding commercial content curating. Firstly, content curating involves the rendering of content, and the ability to succeed here relies on developing connections outside the curator-client dynamic. 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