Academic literature on the topic 'Client Perceptions of Coordination Questionnaire'

A construction project delay can result in financial losses to various parties involved both to the Contractor, Client and Project Management Consultant (PMC). This paper presents the results of a survey questionnaire conducted among Contractors, Clients and PMC. Data was analyzed with statistical tools to rank factors that influenced construction delays. From the results of the analysis there were 58 project delay factors that affected the delay of construction projects based on previous research. The project delay factors ranked so as to produce a project delay ranking sequence. Project delay factors will be grouped based on the perception of the Contractor, Client and PMC. Each project delay factor will be analyzed based on the type of delay factor, namely: Finance; Technical; and Coordination. It is concluded that the type of delay factor "finance" is a problem causing the project delay according to the perception of the "Client". While the type of "Technical" delay factor is the dominant cause of involvement according to the Contractor and PMC. For the type of delay factor "Coordination" is the main consideration for the cause of the project delay for the Contractor.

AbstractStatistical reliability of the Treatment Perceptions Survey (TPS) questionnaire was examined using data from 19 California counties. The 14-item TPS was designed for clients receiving substance use disorder services at publicly funded community-based programs. The TPS is being used for evaluation of the State’s 1115 Medicaid Waiver, external quality review of county-based systems of care, and quality improvement efforts. The survey addresses four domains of access to care, quality of care, care coordination, and general satisfaction that each include multiple items, plus a single item focused on self-reported outcome. Reliability test results of the four domains as composite measures were statistically significant. General satisfaction ratings were the best predictor of self-reported outcome in a path analysis model, followed by ratings of care coordination and quality of care. Separate analyses of TPS data from clients receiving specialty mental health services suggest the questionnaire can also be used reliably in mental health settings.

ObjectivesActive rehabilitation involving subsymptom threshold exercise and education/support promotes recovery among adolescents with concussion, but is typically delivered in-person, which limits accessibility. This study explored the feasibility of a remotely delivered Tele-Active Rehabilitation (Tele-AR) intervention for adolescents with concussion.MethodsA precase–postcase series design was used. Three adolescents (ages 14–17 years) experiencing postconcussion symptoms ≥2 weeks postinjury participated with a parent. The Tele-AR intervention was a 6-week programme supervised by a rehabilitation clinician through weekly videoconferencing appointments and included (1) aerobic exercise, (2) coordination drills and (3) comprehensive education and support. Feasibility indicators included rates of recruitment, retention, adherence, as well as adolescent and parent ratings of technology usability using an adapted Telehealth Usability Questionnaire and satisfaction using the Client Satisfaction Questionnaire-8. Prechanges to postchanges in postconcussion symptoms, illness perceptions, and occupational performance and satisfaction were also assessed.ResultsRates of recruitment (n=3/4) and retention (n=3/3) achieved success criteria. Adherence was high among all participants (77%–100%), and there were no adverse events. Participant ratings of technology usability and satisfaction approached 90%. All participants reported improvements in postconcussion symptoms and illness perception. Clinically significant positive changes were also observed in occupational performance and satisfaction.ConclusionsThe Tele-AR intervention appears feasible in a small group of adolescents with concussion, and positive changes were observed in postconcussion symptoms, illness perception and occupational performance. Further study is warranted to evaluate the efficacy of this approach, which may enable access to care that supports recovery in adolescents with concussion.

This study documents the development of a new tool to measure the quality of community case management for elderly clients. Information obtained from literature review, client focus groups, and pilot surveys with clients served as the basis for the development of a Case Management Quality Questionnaire (CMQQ). This measure, along with satisfaction, health status, and demographic questions, was administered to 174 home care clients and 78 family members of long term care residents for evaluation of case management services that clients had received in the last 2 to 6 months. Principal components analysis with oblique (Oblimin) rotation identified three subscales of the CMQQ: (1) accessibility, (2) efficiency, and (3) assessment/coordination skill. Study findings suggest that the CMQQ is reliable, valid, and of value in understanding satisfaction with case coordination. Based on client feedback and analysis of the results, some future modifications to the measure are worthy of study. Others interested in measuring and improving case management may similarly benefit from the use of the CMQQ.

An evaluation was performed of weekly psychological formulation meetings with nursing staff on acute inpatient wards over a year. Twenty-three staff completed a questionnaire. Staff viewed meetings as positive and helpful and reported increased client understanding and psychological knowledge.

This study aims to determine the quality, the importance of service attributes and the appropriate effort to improve the quality of public services provided by the Client Coordinator at the Direktorat Jenderal Bea dan Cukai. This study uses SERVQUAL questionnaire, Kano Model and Quality Function Deployment. SERVQUAL questionnaire is used to assess customer satisfaction (quality of service) by comparing customer expectations and the actual quality of service received by the customer. KANO model is used to determine which service attributes are important based on the perception of the customer. Moreover, the important service attributes identified by customer is analyzed in the house of quality (Quality Function Deployment method) to determine appropriate effort by government. A blend of these methods can be replicated in other efforts to improve public services so that the improvement will match with the needs of customers (community).

Management Advisory Services (MAS) are an increasingly important part of the service mix for CPA firms. The growth of MAS relative to audit has been phenomenal over the past two decades. However, little research has been conducted on MAS provided by CPA firms. The primary purpose of this study was to examine the determinants of MAS quality from the client's perspective. To achieve this objective, 305 controllers of U.S. companies responded to a questionnaire regarding MAS provided by CPA firms. The questionnaire was designed using determinants from marketing and audit literature. Using these client perception dimensions, two types of MAS engagements were compared: those with an increase in cost during the engagement, and those with no increase in cost. Descriptive and statistical results indicate that a 13-item service quality scale significantly differentiates client perceptions of MAS quality. The results also reflect dimensions of service quality that are similar to existing marketing and auditing studies. In addition, in the presence of cost overruns and intentional underbidding, clients perceive lower MAS quality. The implications of these results for the accounting profession are discussed.

This study was conducted to find out answers to sub-questions of the aim to ineasure a coordination abilities and management processes of faculty administrators at private Near East University. To this aim, a questionnaire was distributed to 120 teachers in total who were randomly selected within nine existing faculties at Near East University in 2010-1012 · academic years. The questionnaire was. a 5-point Likert scale type consisting of 59 items and having eight measurement types was prepared to identify teachers' gender, age, marital status, education status, based on criteria of seniority, management course and participation course seminars. The questionnaire was administered to 120 teachers in nine faculties. However, 13 questionnaires did not return. Perceptions of 107 teachers were included in the research in total. Obtained data was coded into data tables and analyzed by using SPSS 17 program, T- test, ANOV A, and LSD test was applied for Multiple Comparison Statistical Analysis Results. Findings were discussed by presenting them in tables. According to the analysis of the thesis, important differences were found the perceptions of teachers related to management processes of management profession and acceptance of the level of this profession in terms of gender, type of school, age, carrier seniority, area of position, and perceptions of academicians related to school type, age, carrier seniority and area of position in terms of physical structure oft.he school arid organizational environment of teaching and learning.

Purpose – Temporary agency workers (TAWs) have a double employment relationship: one with the agency that hires them with a formal contract, either temporary or permanent; and another with the client organization where they actually perform their work. As the social-exchange theory assumes that TAWs respond to the support they receive from both organizations with affective commitment toward the respective organization. The purpose of this paper is to propose that the type of contract with the agency moderates these relationships, specifically that permanent TAWs present a stronger relationship between perceived organizational support (POS) and affective organizational commitment (AOC) toward the agency and, to the contrary, that temporary TAWs show a greater relationship between POS and AOC toward the client. Design/methodology/approach – The hypotheses were tested with a sample of 522 Portuguese TAWs, of which 265 were temporaries and 257 were permanents. Data were collected with a self-report questionnaire and analyzed with multigroup analysis using the AMOS program. Findings – The authors verified that POS from both the employment agency and the client organization were related to the TAWs’ affective commitment to each respective organization. Furthermore, the relationship between POS from the employment agency and the affective commitment to this organization was stronger in permanent than in temporary TAWs. However, contrary to the expectations, the contract with the agency did not moderate the relationship with client organizations: temporary and permanent TAWs showed a similar relationship between POS from this organization and their affective commitment toward it. Practical implications – These findings show the important organizational role of both the employment agency and the client in supporting their TAWs and attending to the type of contract they have with the employment agency. Originality/value – This paper contributes to the analysis of the TAWs’ double employment relationship and highlights the role of the agency contract in the explanation of these relationships.

The aim of this study is to examine the perceived level of importance with respect to each pre-suggested determinant of audit fees in Egypt. In particular, the perceptions about auditor related attributes and client-related attributes according to external auditors and client’s representatives (auditee). This study is based on the results of a survey conducted in Egypt. A questionnaire is designed to request the opinions of external auditors and client representatives about 28 audit fees determinant. The questionnaire was sent to 150 participants out of whom 63 responses are found usable. Data is analyzed using SPSS program and Mann-Whitney U test is performed. The results reveal that the perception of all attributes is greater than 3, implying that all pre-suggested determinants are perceived as relatively important, important or highly important. The most three important attributes are: the good reputation of the audit firm, the fact of being one of the Big Four and the level of complexity of the auditee. Furthermore, the results show that there is no significant difference in perceptions of both group of participants regarding the importance of each audit fees determinant. It is also evident that auditor-related attributes are perceived to be of higher importance than client-related attributes. This is the first study conducted in Egypt examining the determinants of audit fees, knowing that audit fees figures are neither available nor publically disclosed. Moreover, the study takes into account the Egyptian revolution which started in 2011 by adding two new determinants to the questionnaire; economic and political stability. This is in order to cope with the country’s situation and to check the extent of such environmental attributes’ effect on audit pricing.

Despite the many interventions and trials aimed at improving coordination of health care, there is currently no accepted measurement of coordination. My professional interests and an opportunity provided by the Care Plus (Coordinated Care) Trial in the ACT led me to consider client perceptions as a potentially appropriate measure. My research question is “can coordination of health care be usefully measured through client perceptions?” ¶ I addressed this question by developing and testing an instrument to measure perceptions of coordination called the Client Perceptions of Coordination Questionnaire (CPCQ). In the thesis I describe the processes of developing the instrument, testing it through use in several studies and considering how useful such an instrument may be for health services research. In addition to the Coordinated Care Trial, I conducted two validation studies - in a chronic pain population and a general practice sample. ¶ In Part 1 of the results I demonstrate good face, content and discriminant validity, and reliability of the instrument. Psychometric analysis of the CPCQ did not support scaling, and identified areas were the instrument could be improved. Nevertheless the underlying construct of client perception of coordination as a measure is entirely new, and it is therefore worthwhile to explore its associations with other health outcome data. In Part 2 I use a single item from the CPCQ, “how often did you feel the care you received was well-coordinated?” to explore this construct. I explore the influences upon on client perceptions of coordination, and examine its associations with service utilisation and health outcome data. ¶ The construct of ‘perceived coordination’, and the capacity of the CPCQ to measure it accurately show considerable promise as measures of health care. Consistent trends were found that suggested coordination was a complex construct, and that a stronger theoretical base was needed to interpret this complexity. Theory is the first of the ‘phases’ of instrument development, and so I revisit these in order to summarise the strengths and weaknesses of the current CPCQ. Overall, the perceptions of coordination have surprisingly plausible associations with other health data, the effort to improve the instrument should be worthwhile for a wide range of health service evaluation and research.

Despite the many interventions and trials aimed at improving coordination of health care, there is currently no accepted measurement of coordination. My professional interests and an opportunity provided by the Care Plus (Coordinated Care) Trial in the ACT led me to consider client perceptions as a potentially appropriate measure. My research question is “can coordination of health care be usefully measured through client perceptions?” ¶ I addressed this question by developing and testing an instrument to measure perceptions of coordination called the Client Perceptions of Coordination Questionnaire (CPCQ). In the thesis I describe the processes of developing the instrument, testing it through use in several studies and considering how useful such an instrument may be for health services research. In addition to the Coordinated Care Trial, I conducted two validation studies - in a chronic pain population and a general practice sample. ¶ ...

Customer service has recently become an important subject with significant consequences for academic institutions. However, there is a lack of research in this area and relevant, scientifically justifiable studies should assist in determining what is required for the provision of good quality service to students. The purpose of this study was to determine the difference between the expectations of service and the perceptions of actual service provided by the Human Resources Department at the University of Pretoria. The respondent group included students from a variety of disciplines who chose Industrial and Organisational Psychology as subject. Based on the survey method a questionnaire was used to gather the relevant information. The literature study identified five important dimensions of customer service namely tangibles, reliability, responsibility, security and empathy. The expectations and perceptions of the students (n=255) of actual service in terms of the above dimensions were determined and weighed against each other. The results of this study showed that although there is room for improvement, the level of customer service provided by the department was proven to be satisfactory. The following conclusions were made regarding the perceptions of the research group in terms of current and expected levels of service. Aspects that appeared to be most satisfactory, were appearance of employees, reliability of lecturers, safety of interaction, time spent with students and keeping of accurate records. There is room for improvement in the following areas: spending time with individuals, current working and consulting hours, efficiency of available facilities and attention given to students' needs. Field of study, age, language, residence, academic and historical year did not have any effect worth mentioning on the perceptions of current levels of service. Biographical variables did have an impact on the expectations of levels of service.
Thesis (MCom)--University of Pretoria, 2004.
Human Resource Management
unrestricted

Human interactions with the trainer during physical training can be highly engaging and motivating [1] and are based on rapport as a dynamic structure of mutual attentiveness and coordination [2]. Human-Agent interaction in virtual reality (VR) aims to establish interaction patterns and rapport with virtual agents similar to real life. Research shows that users react towards virtual agents similar to real people [3] and that rapport is established similar to human rapport [4]. Therefore, rapport with virtual trainers in exergames is used to enhance an engaging and motivating user experience.In this paper we report on the results from an evaluation study on perceptions and interactions with the virtual trainer “Anna” after a 6-week exergame training for senior patients with hypertension. The human-like “Anna” is the key element of interaction design in a gamified series of exergames developed in the bewARe project. Anna was developed as a realistic, full body, female figure (silhouette) to motivate participation in the VR training. The primary goal of our research was to evaluate to what extent senior users can establish rapport with the virtual trainer as a factor contributing to positive user experience and training outcomes. The evaluation was conducted with 23 participants aged 65 and older with diagnosed hypertension. The virtual trainer Anna facilitated user participation in both exergames by giving instructions, modeling movements and providing feedback during the exergames in the HTC Vive Pro Headset. We used the 15-item rapport scale by [5] to measure rapport. The study also applied further research instruments to explore perceptions of the virtual trainer such as the trait list with 9 items describing selected features of the virtual trainer, and the bipolar uncanniness questionnaire with 40 adjectives used to assess possible Uncanny Valley effects described by [6]. The results of the rapport scale indicate that the design of the virtual trainer was effective for establishing rapport especially in terms of building a relationship with the virtual trainer and enhancing the engagement of senior users to participate in the VR training. However, the design was less effective in creating a positive perception of the trainer as a warm, caring and respectful agent. The overall median of the rapport scale was 6 (Min:1,Max:8). The results of the evaluation of the trait list revealed that voice quality, speech pauses and bodily movements were rated highest, followed by head and hand movements. The lowest values were researched for face expression. In the Uncanny Valley questionnaire, the median value for the humannes scale was 1 (Min:-3,Max:3), for the attractiveness 1 (Min:0,Max:3) and for the eeriness 0 (Min:-1,Max:0). Furthermore, the paper explores the relationships between the rapport scores and the perception of senior trainees of selected characteristics of the virtual agent and the uncanniness scale. Finally, given the diverse results from the study, the paper discusses possible design options for enhanced rapport and motivational effects of a virtual trainer based on the analysis of literature in related areas.References1. Ghosh, P., Satyawadi, R., Prasad Joshi, J., Ranjan, R. & Singh, P.: Towards more effective training programmes: a study of trainer attributes, In: Industrial and Commercial Training, vol. 44, pp. 194-202 (2012).2. Tickle-Degnen, L. & Rosenthal, R.: The Nature of Rapport and Its Nonverbal Correlates. In: Psychological Inquiry, vol. 1, pp. 285-293 (1990).3. Garau, M., Slater, M., Pertaub, D. P. & Razzaque, S. The responses of people to virtual humans in an immersive virtual environment. Presence. 14, pp. 104–116 (2005).4. Huang, L., Morency, L., & Gratch, J.: Virtual Rapport 2.0. In: Vilhjálmsson H. H., Kopp S., Marsella S., Thórisson K.R. (eds.) Intelligent Virtual Agents. IVA 2011. Lecture Notes in Computer Science, vol. 6895, pp. 68--79. Springer, Berlin, Heidelberg (2011).5. Gratch J., Wang N., Gerten J., Fast E. & Duffy R.: Creating Rapport with Virtual Agents. In: Pelachaud C., Martin JC., André E., Chollet G., Karpouzis K., Pelé D. (eds) Intelligent Virtual Agents. IVA 2007. Lecture Notes in Computer Science, vol 4722. Springer, Berlin, Heidelberg, (2007).6. Ho, C., & MacDorman, K.F.: Revisiting the uncanny valley theory: Developing and validating an alternative to the Godspeed indices. Comput. Hum. Behav., 26, pp. 1508-1518 (2010).

Safe and effective vaccines against COVID-19 are seen as a critical path to ending the pandemic. This synthesis brings together data related to public perceptions about COVID-19 vaccines collected between March 2020 and March 2021 in 22 countries in Africa. It provides an overview of the data (primarily from cross-sectional perception surveys), identifies knowledge and research gaps and presents some limitations of translating the available evidence to inform local operational decisions. The synthesis is intended for those designing and delivering vaccination programmes and COVID-19 risk communication and community engagement (RCCE). 5 large-scale surveys are included with over 12 million respondents in 22 central, eastern, western and southern African countries (note: one major study accounts for more than 10 million participants); data from 14 peer-reviewed questionnaire surveys in 8 countries with n=9,600 participants and 15 social media monitoring, qualitative and community feedback studies. Sample sizes are provided in the first reference for each study and in Table 13 at the end of this document. The data largely predates vaccination campaigns that generally started in the first quarter of 2021. Perceptions will change and further syntheses, that represent the whole continent including North Africa, are planned. This review is part of the Social Science in Humanitarian Action Platform (SSHAP) series on COVID-19 vaccines. It was developed for SSHAP by Anthrologica. It was written by Kevin Bardosh (University of Washington), Tamara Roldan de Jong and Olivia Tulloch (Anthrologica), it was reviewed by colleagues from PERC, LSHTM, IRD, and UNICEF (see acknowledgments) and received coordination support from the RCCE Collective Service. It is the responsibility of SSHAP.

Safe and effective vaccines against COVID-19 are seen as a critical path to ending the pandemic. This synthesis brings together data related to public perceptions about COVID-19 vaccines collected between March 2020 and March 2021 in 22 countries in Africa. It provides an overview of the data (primarily from cross-sectional perception surveys), identifies knowledge and research gaps and presents some limitations of translating the available evidence to inform local operational decisions. The synthesis is intended for those designing and delivering vaccination programmes and COVID-19 risk communication and community engagement (RCCE). 5 large-scale surveys are included with over 12 million respondents in 22 central, eastern, western and southern African countries (note: one major study accounts for more than 10 million participants); data from 14 peer-reviewed questionnaire surveys in 8 countries with n=9,600 participants and 15 social media monitoring, qualitative and community feedback studies. Sample sizes are provided in the first reference for each study and in Table 13 at the end of this document. The data largely predates vaccination campaigns that generally started in the first quarter of 2021. Perceptions will change and further syntheses, that represent the whole continent including North Africa, are planned. This review is part of the Social Science in Humanitarian Action Platform (SSHAP) series on COVID-19 vaccines. It was developed for SSHAP by Anthrologica. It was written by Kevin Bardosh (University of Washington), Tamara Roldan de Jong and Olivia Tulloch (Anthrologica), it was reviewed by colleagues from PERC, LSHTM, IRD, and UNICEF (see acknowledgments) and received coordination support from the RCCE Collective Service. It is the responsibility of SSHAP.