Relevant bibliographies by topics / CLIENT SERVICES

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'CLIENT SERVICES'

Author: Grafiati
Published: 4 June 2021
Last updated: 8 February 2022

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Journal articles on the topic "CLIENT SERVICES"

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Aliakbarlou, Sadegh, Suzanne Wilkinson, and Seosamh B. Costello. "Rethinking client value within construction contracting services." International Journal of Managing Projects in Business 11, no. 4 (2018): 1007–25. http://dx.doi.org/10.1108/ijmpb-07-2017-0076.

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Purpose The purpose of this paper is to improve the understanding of what clients value from contractors’ services. Understanding client values and the way by which clients perceive value will contribute to client-perceived value within contracting services. Design/methodology/approach A literature review was conducted to understand how clients perceive value in the construction industry. In addition, conducting expert interviews and document analysis helped in achieving the research purpose. Findings The findings show that values associated with time, cost and quality can be considered as imp
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O'Donnell, Maryanne, Gordon Parker, Miriam Proberts, et al. "A Study of Client-Focused Case Management and Consumer Advocacy: The Community and Consumer Service Project." Australian & New Zealand Journal of Psychiatry 33, no. 5 (1999): 684–93. http://dx.doi.org/10.1080/j.1440-1614.1999.00629.x.

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Objective: The study investigated the provision of client-focused services to community-based clients with schizophrenia and bipolar disorder. It hypothesised that the delivery of more client-focused services would improve client outcome in terms of functioning, disability and satisfaction with services. Client-focused services were developed using an empowerment model of case management and by the addition of consumer advocates. Method: Clients referred for case management were randomly allocated to one of three groups: standard case management (n = 35), client-focused case management (n = 39
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Herda, David N., and James J. Lavelle. "How the Auditor-Client Relationship Affects the Extent of Value-Added Service Provided to the Client." Current Issues in Auditing 7, no. 1 (2012): P9—P14. http://dx.doi.org/10.2308/ciia-50343.

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SUMMARY This article summarizes our recent study, “Auditor Commitment to Privately Held Clients and its Effect on Value-Added Audit Service” (Herda and Lavelle 2013), which examines how the relationship between individual auditors and their clients affects the extent of value-added services that clients receive. Based on a survey of 204 auditors at two public accounting firms, we find that the auditor-client relationship, measured in terms of the auditor's commitment to the client (i.e., client commitment), develops in response to auditor perceptions of fair treatment and support received from
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Weiste, Elina, Sari Käpykangas, Lise-Lotte Uusitalo, and Melisa Stevanovic. "Being Heard, Exerting Influence, or Knowing How to Play the Game? Expectations of Client Involvement among Social and Health Care Professionals and Clients." International Journal of Environmental Research and Public Health 17, no. 16 (2020): 5653. http://dx.doi.org/10.3390/ijerph17165653.

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Contemporary social and health care services exhibit a significant movement toward increasing client involvement in their own care and in the development of services. This major cultural change represents a marked shift in the client’s role from a passive patient to an active empowered agent. We draw on interaction-oriented focus group research and conversation analysis to study workshop conversations in which social and health care clients and professionals discussed “client involvement”. Our analysis focuses on the participants’ mutually congruent or discrepant views on the topic. The profes
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White, Antony R. "Characteristics of Three Consumer Cohorts in Vocational Rehabilitation: A Comparison of Consumers with Dual-Diagnosis, Psychiatric, or Substance Use Related Disorders." Journal of Applied Rehabilitation Counseling 42, no. 1 (2011): 15–24. http://dx.doi.org/10.1891/0047-2220.42.1.15.

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Longitudinal data were analyzed to evaluate prevalence, client demographics, services utilized, and vocational outcomes for persons with co-occurring substance use and psychiatric disorders within the state-federal vocational rehabilitation (VR) services system. Findings indicate that clients with dual-diagnoses were equally likely to complete vocational services, tended to utilize similar types of services, and had similar service outcomes compared to clients with either a substance use or psychiatric diagnosis. However, the results also suggest possible disparities in the types of services u
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Asmoredjo, Jolanda, Mariëlle D. Beijersbergen, and Judith R. L. M. Wolf. "Client Experiences With Shelter and Community Care Services in the Netherlands." Research on Social Work Practice 27, no. 7 (2016): 779–88. http://dx.doi.org/10.1177/1049731516637426.

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Purpose: To gain insight into client experiences with shelter or community care services for homeless people, homeless youth, and abused women and identify priority improvement areas. Methods: Seven hundred and forty-four clients rated their experiences and 116 clients rated the services’ importance. Results: Clients had most positive experiences with the client–worker relationship and least positive experiences with the results of services. Abused women’s service providers scored higher than homeless adults and youth service providers. Day and night shelters scored lowest, followed by crisis
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Brewington, Vincent, Sherry Deren, Lorinda Arella, and Joan Randell. "Obstacles to Vocational Rehabilitation: The Clients' Perspectives." Journal of Applied Rehabilitation Counseling 21, no. 2 (1990): 27–37. http://dx.doi.org/10.1891/0047-2220.21.2.27.

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The research literature indicates that vocational rehabilitation services are underutilized in many drug treatment programs. This study explored the perceptions of drug treatmentclients concerning use of vocational/educational (V/E) services. Clients from four methadone maintenance treatment clinics were Interviewed regarding: (a) types of VIE services received and desired by clients, (b) perceived obstacles to the use of clinic V/E services, and (c) client/clinic characteristics that may affect service utilization. Although Individuals generally reported receiving vocational counseling, many
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Ikerionwu, Charles, David Edgar, and Edwin Gray. "The development of service provider’s BPO-IT framework." Business Process Management Journal 23, no. 5 (2017): 897–917. http://dx.doi.org/10.1108/bpmj-10-2015-0146.

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Purpose The decision to operate BPO-IT organisational model by a business process outsourcing (BPO) service provider has far reaching benefits. The purpose of this paper is to develop a service provider’s BPO-IT framework that provides in-house IT function (software) required to process client services. Design/methodology/approach The multi-case study adopted an exploratory sequential mixed method research approach. In the first instance, seven BPO service provider organisations were investigated in the qualitative phase and 156 in the quantitative phase, respectively. Findings The adoption of
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Goeman, Dianne, Jane Howard, and Rajna Ogrin. "Implementation and refinement of a community health nurse model of support for people experiencing homelessness in Australia: a collaborative approach." BMJ Open 9, no. 11 (2019): e030982. http://dx.doi.org/10.1136/bmjopen-2019-030982.

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ObjectiveTo implement, refine and evaluate an assertive community health nurse (CHN) model of support for people experiencing or at risk of homelessness that aims to improve their access to health and social care services.MethodsParticipants were recruited between 30 August 2013 and 31 October 2015, including clients residing in a Victorian southern Melbourne metropolitan suburb, who registered with the CHN and stakeholders from local service provider organisations engaging with the CHN. A collaborative approach using demographic data collected from client records to identify need and measure
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Akinyinka, Modupe Rebekah, Esther Oluwakemi Oluwole, and Olumuyiwa Omotola Odusanya. "Predictors of Client Satisfaction Among Recent Users of Health Services in Lagos, Nigeria." Health Services Insights 13 (January 2020): 117863292093449. http://dx.doi.org/10.1177/1178632920934499.

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Client satisfaction is an important measure of quality of care as it provides information on how well health service providers meet clients’ values and expectations. The study was cross-sectional and analytical in nature. Data were obtained with the use of an interviewer-administered questionnaire. Respondents (n = 994) were a subset of a larger group of community members recruited for a study on quality of health care who had used a health facility for care within 3 months prior to data collection. A total of 94% of clients were satisfied with services received although client satisfaction ra
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Dissertations / Theses on the topic "CLIENT SERVICES"

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Blackburn, Claire. "Client Attachment to Services, Satisfaction with Services and their Predictors." Thesis, Lancaster University, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.524745.

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Kendall, Sally. "An analysis of the health visitor-client interaction : the influence of the health visiting process on client participation." Thesis, King's College London (University of London), 1991. https://kclpure.kcl.ac.uk/portal/en/theses/an-analysis-of-the-health-visitorclient-interaction--the-influence-of-the-health-visiting-process-on-client-participation(f8c15627-cbdf-4c34-a681-b27df3cff770).html.

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Beavers, Karen. "Client Satisfaction and Kentucky Adult Day Care Services." TopSCHOLAR®, 1995. http://digitalcommons.wku.edu/theses/929.

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Adult day care is a new and rapidly growing alternative to long term care for the burgeoning population of frail and disabled elderly. A review of the literature regarding adult day care services revealed a limited number of studies addressing client satisfaction. The current study of 68 participants of nine Kentucky adult day health and social model adult day care centers assessed client satisfaction with services and explored variables related to satisfaction. It was hypothesized that clients who preferred to be at the adult day care center rather than in another location would report higher
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Lim, Roslyn Beth. "Career Counselling Services: Client Expectations and Provider Perceptions." Queensland University of Technology, 2005. http://eprints.qut.edu.au/16048/.

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The career counselling services industry is currently being challenged by a unique set of conditions which has resulted in calls for a greater client orientation in the delivery of career services. The current study takes up this challenge by using marketing concepts to explore the relationship between the expectations (desired) people in career transition have of a career counselling service and the perceptions career counselling service providers have of client expectations. In the process, it also examines variables (career transition group membership, career decision-making self-efficacy
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Wichmann, Amy L. "Client utilization study for comm5 web systems." Menomonie, WI : University of Wisconsin--Stout, 2006. http://www.uwstout.edu/lib/thesis/2006/2006wichmanna.pdf.

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Marion, Frédéric. "La participation du client à la réalisation du service en milieu interorganisationnel." Lyon 3, 1996. http://www.theses.fr/1996LYO33001.

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Les questions de recherche auxquelles cette thèse essaie de répondre sont les suivantes : - pourquoi un client adopte un complément en matière de coproduction d'un service plutôt qu'un autre ? - comment peut-on mieux gérer ce comportement ? En partant de la littérature service, l'auteur a élabore un corps d'hypothèses articule autour des concepts de coopération, apprentissage et disponibilité du client. Une analyse qualitative de seize cas de réalisation d'un service dans un contexte inter organisationnel a permis d'explorer ces conditions de la participation dans trois entreprises de services
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Anderson, Lela Ann. "What factors influence client participation in mental health services." CSUSB ScholarWorks, 2002. https://scholarworks.lib.csusb.edu/etd-project/2216.

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The purpose of the study is to develop a foundation of knowledge that could improve the current policies and procedures with regards to their implementation within the mental health services provided by the Children's Bureau.
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Ghaly, Marina Adele. "Client outcomes in a community health setting." Thesis, The University of Arizona, 1990. http://hdl.handle.net/10150/277274.

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A descriptive design was used to describe five client outcome scales as potential measures of quality care in home health care: discharge status, client satisfaction, medication adherence, general symptom distress and caregiver strain. The conceptual model used necessitated three separate samples: a discharged sample of 20 clients, an active client sample of 14 subjects and a caregiver sample of three subjects for a total of 37 subjects. Structured interviews and questionnaires were used; descriptive statistics were applied to scores. The most notable indicator of quality of care, the medicati
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Thio, Niko. "Provider recommendation based on client-perceived performance." Connect to thesis, 2009. http://repository.unimelb.edu.au/10187/5773.

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In recent years the service-oriented design paradigm has enabled applications to be built by incorporating third party services. With the increasing popularity of this new paradigm, many companies and organizations have started to adopt this technology, which has resulted in an increase of the number and variety of third party providers. With the vast improvement of global networking infrastructure, a large number of providers offer their services for worldwide clients. As a result, clients are often presented with a number of providers that offer services with the same or similar functionalit
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Hefner, Wayne. "A Java based client server database web application." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2000. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.S.)--Kutztown University of Pennsylvania, 2000.<br>Source: Masters Abstracts International, Volume: 45-06, page: 3187. Typescript. Abstract precedes thesis as preliminary leaf. Includes bibliographical references (leaves 75-76).
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Books on the topic "CLIENT SERVICES"

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Hospital, Royal (Dick) School of Veterinary Studies Small Animal Clinic and. Client services. [s.n.], 2000.

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LeBrun, Andrée. Client services charter. Régie des rentes du Québec, 1996.

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Managing client care. 3rd ed. Mosby, 2004.

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Schmidt, Faye Nella. Client satisfaction surveying. Canadian Centre for Management Development, 1998.

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Engineers, International Federation of Consulting. Client/consultant model services agreement. Fe de ration Internationale des Inge nieurs-Conseils, 1990.

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International Federation of Consulting Engineers. Client/consultant model services agreement. 2nd ed. Fédération Internationale des Ingénieurs-Conseils (FIDIC), 1991.

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Finch, Lloyd C. Telephone courtesy & client service. Crisp Publications, 1987.

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Patel, Vina. Client perceptions of the caring services. The University, 1994.

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Schell, Charles. Professional services relationships and client loyalty. Manchester Business School, 1998.

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Manitoba. Dept. of Government Services. Government services' client survey feedback report. s.n., 1987.

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Book chapters on the topic "CLIENT SERVICES"

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Kleinwächter, Rolf, and Stefan Brecour. "Optimierung des Client-Betriebs durch Virtualisierung der Arbeitsplätze." In Managed Services. Gabler, 2009. http://dx.doi.org/10.1007/978-3-8349-8290-2_15.

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Plugge, Albert G., Gerard M. Wijers, and René W. Wagenaar. "IT outsourcing from a client perspective: exploring client developments and their impact on supplier capabilities." In Outsourcing Global Services. Palgrave Macmillan UK, 2008. http://dx.doi.org/10.1057/9780230227415_4.

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Malik, Sahil. "Client Object Model, ADO.NET Services, and Custom Services." In Microsoft SharePoint 2010. Apress, 2010. http://dx.doi.org/10.1007/978-1-4302-2866-0_5.

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Abts, Dietmar. "Web Services mit JAX-WS." In Masterkurs Client/Server-Programmierung mit Java. Vieweg+Teubner, 2010. http://dx.doi.org/10.1007/978-3-8348-9724-4_9.

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Baun, Christian, Günther Bengel, Marcel Kunze, and Karl-Uwe Stucky. "Client-Server-Modell und Web-Services." In Masterkurs Parallele und Verteilte Systeme. Springer Fachmedien Wiesbaden, 2015. http://dx.doi.org/10.1007/978-3-8348-2151-5_3.

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Lampesberger, Harald, and Mariam Rady. "Monitoring of Client-Cloud Interaction." In Correct Software in Web Applications and Web Services. Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-17112-8_6.

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Abts, Dietmar. "REST-basierte Web Services mit JAX-RS." In Masterkurs Client/Server-Programmierung mit Java. Springer Fachmedien Wiesbaden, 2015. http://dx.doi.org/10.1007/978-3-658-09921-3_10.

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Abts, Dietmar. "SOAP-basierte Web Services mit JAX-WS." In Masterkurs Client/Server-Programmierung mit Java. Springer Fachmedien Wiesbaden, 2015. http://dx.doi.org/10.1007/978-3-658-09921-3_9.

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Abts, Dietmar. "REST-basierte Web Services mit JAX-RS." In Masterkurs Client/Server-Programmierung mit Java. Springer Fachmedien Wiesbaden, 2019. http://dx.doi.org/10.1007/978-3-658-25925-9_10.

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Abts, Dietmar. "SOAP-basierte Web Services mit JAX-WS." In Masterkurs Client/Server-Programmierung mit Java. Springer Fachmedien Wiesbaden, 2019. http://dx.doi.org/10.1007/978-3-658-25925-9_9.

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Conference papers on the topic "CLIENT SERVICES"

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Uppuluri, Sreemanth M., Xianfan Xu, and Karthik Ramani. "RLSM: Remote Excimer Laser Micro-Machining Services Model." In ASME 2003 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2003. http://dx.doi.org/10.1115/detc2003/cie-48181.

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In this paper, we discuss an Internet based excimer-laser-micro-machining services model that allows multiple users to collaboratively design and fabricate laser micromachining features. This model implements the client-server architecture to support design and editing of features by multiple clients. The client side needs minimum software installation and is made intelligent by incorporating feature verification algorithms to ensure speed and efficiency of the design process. The server side supports solid modeling, solving of geometric constraints, data management and synchronization of clie
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El-Bayoumi, Janice G. "Client services work planning." In the 35th annual ACM SIGUCCS conference. ACM Press, 2007. http://dx.doi.org/10.1145/1294046.1294065.

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Orphanos, G. "Client-server computing requirements of networked multimedia services." In International Seminar on Client/Server Computing. IEE, 1995. http://dx.doi.org/10.1049/ic:19951130.

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Bosse, Tibor, Fiemke Both, Mark Hoogendoorn, and Jan Treur. "Specification of Adaptive Client-Tailored Product Models." In 2007 IEEE Congress on Services (Services 2007). IEEE, 2007. http://dx.doi.org/10.1109/services.2007.60.

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Wolf, Eric B., and Kevin Howe. "Web-Client Based Distributed Generalization and Geoprocessing." In Web Services. IEEE, 2009. http://dx.doi.org/10.1109/geows.2009.32.

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El Ioini, Nabil, Alberto Sillitti, and Giancarlo Succi. "Using Rules for Web Service Client Side Testing." In 2013 IEEE World Congress on Services (SERVICES). IEEE, 2013. http://dx.doi.org/10.1109/services.2013.63.

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Minjun Wang, G. Fox, and M. Pierce. "Thin Client Collaboration Web Services." In Advanced Int'l Conference on Telecommunications and Int'l Conference on Internet and Web Applications and Services (AICT-ICIW'06). IEEE, 2006. http://dx.doi.org/10.1109/aict-iciw.2006.194.

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Horii, Tsubasa, Yoshitaka Sakurai, Eriko Sakurai, et al. "More General Evaluation of a Client-Centered Counseling Agent." In 2019 IEEE World Congress on Services (SERVICES). IEEE, 2019. http://dx.doi.org/10.1109/services.2019.00052.

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Keen, T. F. "Client/server trends in on-line services, conference systems and bulletin boards." In International Seminar on Client/Server Computing. IEE, 1995. http://dx.doi.org/10.1049/ic:19951131.

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Sridhar, S., M. Venkatesh, V. Sarveswaran, and P. Varalakshmi. "Client centric multitenancy for cloud services." In 2012 International Conference on Recent Trends in Information Technology (ICRTIT). IEEE, 2012. http://dx.doi.org/10.1109/icrtit.2012.6206807.

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Reports on the topic "CLIENT SERVICES"

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Ferrari, D. Client requirements for real-time communication services. RFC Editor, 1990. http://dx.doi.org/10.17487/rfc1193.

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He, Congchun, and Vijay Karamcheti. Oriented Overlays for Clustering Client Requests to Data-Centric Network Services. Defense Technical Information Center, 2006. http://dx.doi.org/10.21236/ada444044.

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Bennis, Jerry. Client/Server Guidelines to the Defense Information Technology Services Organization. Version 1.0. Defense Technical Information Center, 1992. http://dx.doi.org/10.21236/ada262634.

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Tapsoba, Placide, Dalomi Bahan, Emily Queen, Gisele Kaboré, and Sally Hughes. Quality of care and client willingness to pay for family planning services at Marie Stopes International in Burkina Faso. Population Council, 2013. http://dx.doi.org/10.31899/rh3.1018.

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Glista, Danielle, Robin O’Hagan, Danielle DiFabio, et al. Virtual Hearing Aid Care – Clinical Practice Guidance Document. Western Libraries, Western University, 2021. http://dx.doi.org/10.5206/0820211097.

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This document was informed by literature reviews conducted in accordance with the Joanna Briggs Institute’s guide to evidence synthesis (Aromataris &amp; Munn, 2017; https://joannabriggs.org) and includes evidence related to client candidacy, delivery models, modalities of delivery, and outcomes of virtual hearing aid fitting and management. This document provides clinical practice guidance for virtual hearing aid fitting and management processes and technological requirements in the delivery of such services (herein referred to as virtual hearing aid care). Virtual hearing aid care can includ
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Miller, Carolyn, David Carroll, Jacqueline Berger, Colleen Driscoll, and Bruce Edward Tonn. National Weatherization Assistance Program Impact Evaluation - Client Satisfaction Survey: WAP Service Delivery from the Client's Perspective. Office of Scientific and Technical Information (OSTI), 2015. http://dx.doi.org/10.2172/1223641.

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Saavedra, Lissette M., Antonio A. Morgan-Lopez, Anna C. Yaros, Alex Buben, and James V. Trudeau. Provider Resistance to Evidence-Based Practice in Schools: Why It Happens and How to Plan for It in Evaluations. RTI Press, 2019. http://dx.doi.org/10.3768/rtipress.2019.rb.0020.1905.

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Evidence-based practice is often encouraged in most service delivery settings, yet a substantial body of research indicates that service providers often show resistance or limited adherence to such practices. Resistance to the uptake of evidence-based treatments and programs is well-documented in several fields, including nursing, dentistry, counseling, and other mental health services. This research brief discusses the reasons behind provider resistance, with a contextual focus on mental health service provision in school settings. Recommendations are to attend to resistance in the preplannin
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Behn, Joan. An observational study of service provider client dyadic interactions. Portland State University Library, 2000. http://dx.doi.org/10.15760/etd.880.

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Dudley, James. Testing of a Design for Client Evaluation of a Conciliation Service. Portland State University Library, 2000. http://dx.doi.org/10.15760/etd.1578.

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Foreit, James R. Postabortion family planning benefits clients and providers. Population Council, 2005. http://dx.doi.org/10.31899/rh16.1006.

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A woman’s fertility can return quickly following an abortion or miscarriage, yet recent data show high levels of unmet need for family planning (FP) among women who have been treated for incomplete abortion. This leaves many women at risk of another unintended pregnancy and in some cases subsequent repeated abortions and abortion-related complications. It is thus vital for programs to provide a comprehensive package of postabortion care (PAC) services that includes medical treatment, FP counseling and services, and other reproductive health services such as evaluation and treatment for sexuall
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