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Dissertations / Theses on the topic 'CLIENT SERVICES'

Author: Grafiati

Published: 4 June 2021

Last updated: 8 February 2022

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1

Blackburn, Claire. "Client Attachment to Services, Satisfaction with Services and their Predictors." Thesis, Lancaster University, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.524745.

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2

Kendall, Sally. "An analysis of the health visitor-client interaction : the influence of the health visiting process on client participation." Thesis, King's College London (University of London), 1991. https://kclpure.kcl.ac.uk/portal/en/theses/an-analysis-of-the-health-visitorclient-interaction--the-influence-of-the-health-visiting-process-on-client-participation(f8c15627-cbdf-4c34-a681-b27df3cff770).html.

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3

Beavers, Karen. "Client Satisfaction and Kentucky Adult Day Care Services." TopSCHOLAR®, 1995. http://digitalcommons.wku.edu/theses/929.

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Adult day care is a new and rapidly growing alternative to long term care for the burgeoning population of frail and disabled elderly. A review of the literature regarding adult day care services revealed a limited number of studies addressing client satisfaction. The current study of 68 participants of nine Kentucky adult day health and social model adult day care centers assessed client satisfaction with services and explored variables related to satisfaction. It was hypothesized that clients who preferred to be at the adult day care center rather than in another location would report higher

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4

Lim, Roslyn Beth. "Career Counselling Services: Client Expectations and Provider Perceptions." Queensland University of Technology, 2005. http://eprints.qut.edu.au/16048/.

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The career counselling services industry is currently being challenged by a unique set of conditions which has resulted in calls for a greater client orientation in the delivery of career services. The current study takes up this challenge by using marketing concepts to explore the relationship between the expectations (desired) people in career transition have of a career counselling service and the perceptions career counselling service providers have of client expectations. In the process, it also examines variables (career transition group membership, career decision-making self-efficacy

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5

Wichmann, Amy L. "Client utilization study for comm5 web systems." Menomonie, WI : University of Wisconsin--Stout, 2006. http://www.uwstout.edu/lib/thesis/2006/2006wichmanna.pdf.

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6

Marion, Frédéric. "La participation du client à la réalisation du service en milieu interorganisationnel." Lyon 3, 1996. http://www.theses.fr/1996LYO33001.

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Les questions de recherche auxquelles cette thèse essaie de répondre sont les suivantes : - pourquoi un client adopte un complément en matière de coproduction d'un service plutôt qu'un autre ? - comment peut-on mieux gérer ce comportement ? En partant de la littérature service, l'auteur a élabore un corps d'hypothèses articule autour des concepts de coopération, apprentissage et disponibilité du client. Une analyse qualitative de seize cas de réalisation d'un service dans un contexte inter organisationnel a permis d'explorer ces conditions de la participation dans trois entreprises de services

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7

Anderson, Lela Ann. "What factors influence client participation in mental health services." CSUSB ScholarWorks, 2002. https://scholarworks.lib.csusb.edu/etd-project/2216.

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The purpose of the study is to develop a foundation of knowledge that could improve the current policies and procedures with regards to their implementation within the mental health services provided by the Children's Bureau.

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8

Ghaly, Marina Adele. "Client outcomes in a community health setting." Thesis, The University of Arizona, 1990. http://hdl.handle.net/10150/277274.

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A descriptive design was used to describe five client outcome scales as potential measures of quality care in home health care: discharge status, client satisfaction, medication adherence, general symptom distress and caregiver strain. The conceptual model used necessitated three separate samples: a discharged sample of 20 clients, an active client sample of 14 subjects and a caregiver sample of three subjects for a total of 37 subjects. Structured interviews and questionnaires were used; descriptive statistics were applied to scores. The most notable indicator of quality of care, the medicati

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9

Thio, Niko. "Provider recommendation based on client-perceived performance." Connect to thesis, 2009. http://repository.unimelb.edu.au/10187/5773.

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In recent years the service-oriented design paradigm has enabled applications to be built by incorporating third party services. With the increasing popularity of this new paradigm, many companies and organizations have started to adopt this technology, which has resulted in an increase of the number and variety of third party providers. With the vast improvement of global networking infrastructure, a large number of providers offer their services for worldwide clients. As a result, clients are often presented with a number of providers that offer services with the same or similar functionalit

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10

Hefner, Wayne. "A Java based client server database web application." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2000. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.S.)--Kutztown University of Pennsylvania, 2000.<br>Source: Masters Abstracts International, Volume: 45-06, page: 3187. Typescript. Abstract precedes thesis as preliminary leaf. Includes bibliographical references (leaves 75-76).

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11

Elliott, Teresa. "Service organisation, staff performance and client outcomes in services for people with learning disabilities." Thesis, University of Kent, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.399603.

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12

Dorin, Casey Shane. "A client evaluation of the personal support and development network." Thesis, University of British Columbia, 1990. http://hdl.handle.net/2429/28713.

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In recent years, there has been a trend in Canada towards a model of social assistance which is pro-active in getting people off social assistance and into the labour force. Despite the proliferation of supply-side focussed programs emphasizing training and employment-counselling, however, there has been little research and evaluation of workfare models in the Canadian context. The purpose of this study is to explore the primary and secondary effects, as perceived by the clients, of a three month employment-counselling program (PSDN) that serves long-term unemployed social assistance recipien

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13

Lange, Nicholas D. "A survey of client geolocation using Wi-Fi positioning services." Thesis, Monterey, California: Naval Postgraduate School, 2014. http://hdl.handle.net/10945/41409.

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Approved for public release; distribution is unlimited.<br>Wi-Fi positioning systems (WPS) utilize a location's set of Wi-Fi access point (AP) media access control (MAC) addresses and received signal strength pairs as input to an algorithm that resolves location referencing a database of spatially labeled AP data. WPS are particularly useful in urban canyons where Global Positioning System (GPS) satellite views are often blocked. WPS can provide a quicker result than GPS with more accuracy than Internet Protocol (IP) or cellular geolocation. In this work, we present the design and construction

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14

Medjkane, Menad. "Automation of the Client Side of Web Services Using PHP." ScholarWorks@UNO, 2009. http://scholarworks.uno.edu/td/1096.

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Web Services have been the dominant technology in business integration and implementation of service oriented architectures. PHP is a server-side language popular for development of applications. A significant advantage of PHP is its light weight development for feature-rich web applications. Typically, PHP is used for making good-looking front end user interfaces; Java or other programming languages are used to develop the back end application. A secure and robust way for PHP programs to call back-end services is by Web Services. However, when the Web Service operations have complex interface

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15

Ernst, Kelly Patrick. "Development of a human services program evaluation model, relating client and human service business factors." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1998. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape11/PQDD_0017/NQ38466.pdf.

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16

Quiroz, Jose de Jesus. "A survey of client satisfaction with agency services provided by Trinity Children and Family Services." CSUSB ScholarWorks, 2001. https://scholarworks.lib.csusb.edu/etd-project/1997.

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The study explores and describes the satisfaction that clients placed at Trinity Children and Family Services have with the agency's therapeutic services. Therapeutic services in this case refers to the therapy that the residents receive from their individual and group therapists, and their interactions with the unit case manager/dorm supervisor and unit counselors.

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17

Westmacott, Robin. "Reasons for Terminating Psychotherapy: Client and Therapist Perspectives." Thèse, Université d'Ottawa / University of Ottawa, 2011. http://hdl.handle.net/10393/20228.

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Given the high prevalence of client unilateral termination from psychotherapeutic services, elucidating client reasons for ending therapy is an important activity for researchers. Three studies were designed to shed light on reasons for both premature and appropriate termination from the perspective of adult clients and therapists: 1) In Study 1, I examined data from the Canadian Community Health Survey, Cycle 1.2, to establish base rates of client reasons for psychotherapy termination in Canada, along with their demographic and clinical correlates, 2) In Study 2, I used training clinic data t

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18

Juleff, Donna. "Client satisfaction survey of in-home family therapy." Online version, 2001. http://www.uwstout.edu/lib/thesis/2001/2001juleffd.pdf.

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19

O'Donnell, Dianne Maureen. "Client and Caregiver Perceptions of Adult Day Services: A Program Evaluation." Digital Archive @ GSU, 2008. http://digitalarchive.gsu.edu/gerontology_theses/12.

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The MJCCA Weinstein Center for Adult Days Services provides social activities and medical services to older adults, including individuals with memory loss. Center administrators requested a program evaluation to explore attraction and retention of clients, beneficial effects of Center activities, and the current case management program. Regular members of the Center’s Traditional Group (n=14) and family caregivers of Memory Loss program attendees (n=10) participated in open-ended interviews in focus groups. Content analysis revealed that clients consider Center activities, staff, and social en

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20

O'Donnell, Dianne M. "Client and caregiver perceptions of adult day services a program evaluation /." unrestricted, 2008. http://etd.gsu.edu/theses/available/etd-11202008-155814/.

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Thesis (M.A.)--Georgia State University, 2008.<br>Ann M. Pearman, committee chair; Candace L. Kemp, Elisabeth O. Burgess, committee members. Title from file title page. Description based on contents viewed Sept. 4, 2009. Includes bibliographical references (p. 101-103).

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21

Hackett, Stacey Lynn Hyten Cloyd. "Improving administrative operations for better client service and appointment keeping in a medical/behavioral services clinic." [Denton, Tex.] : University of North Texas, 2008. http://digital.library.unt.edu/permalink/meta-dc-9099.

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22

Seck, Anne Marianne. "Qualité de service et satisfaction du client dans un contexte de distribution multi canal des services." Aix-Marseille 3, 2009. http://www.theses.fr/2009AIX32040.

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Cette recherche s’inscrit dans le cadre d’une meilleure compréhension de l’évaluation du client de son expérience de service dans un contexte multi canal. Nous avons cherché à comprendre comment l’utilisation par le client de plusieurs canaux, dans sa relation avec l’entreprise de service influence l’évaluation de son expérience globale. L’hypothèse centrale de notre recherche est que la satisfaction globale du client multi canal dépend à la fois de la qualité de service perçue dans l’ensemble des canaux utilisés et de la manière dont ces canaux sont intégrés. La démarche méthodologique s’appu

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23

Hackett, Stacey Lynn. "Improving administrative operations for better client service and appointment keeping in a medical/behavioral services clinic." Thesis, University of North Texas, 2008. https://digital.library.unt.edu/ark:/67531/metadc9099/.

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Appointment no-shows are a problem in healthcare organizations. It is important that appointment intake and scheduling processes are effective in both meeting client needs and efficient in meeting organizational business requirements. This study examined baseline levels of appointment keeping in a not-for-profit medical/behavioral pediatric services clinic, analyzed existing administrative processes, introduced additional appointment keeping reminders, and presented systematic, performance management tutorials for clinic employees. Results indicate an increase in percentage of appointments

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24

Brown, Susan Lee. "Client outcomes in the adult protective service system." CSUSB ScholarWorks, 2001. https://scholarworks.lib.csusb.edu/etd-project/1736.

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This study examined the outcomes that clients are experiencing with the Adult Protective Services System in the County of San Bernardino. The study was exploratory and discriptive. Data were extracted from closed case records from the period of September 1, 1999 until August 31, 2000.

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25

Ebedo, Sousan. "Le rôle de l'orientation relationnelle des clients dans le perception de la valeur et de la qualité de la relation banque-client : une application au secteur bancaire français." nice, 2010. http://www.theses.fr/2010NICE0027.

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Au cours de ces dernières années, le domaine bancaire a connu de profonds bouleversements: dérégulation, concurrence accrue, crise financière et modification des activités face à une clientèle plus exigeante, mieux formée et informée. Le but de cette recherche est de présenter un nouvel outil de segmentation des clients selon leur orientation relationnelle dans le contexte du marché bancaire des particuliers. De plus, cette recherche tente d’identifier les principaux déterminants de la valeur perçue des services bancaires et montrer le rôle stratégique de l’orientation relationnelle des client

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26

Gandaho, Tchéouénou Patient. "La mise sous surveillance du "client roi" : analyse sociologique des dispositifs et pratiques d'encadrement des clients-usagers dans les centres commerciaux." Thesis, Evry-Val d'Essonne, 2010. http://www.theses.fr/2010EVRY0003.

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La seconde moitié du 20e siècle a été marquée par le développement accéléré des agences privées de sécurité, principales organisatrices d’un marché très florissant, qualifié à tort ou à raison de «marché de la peur». Partant de ce constat d’une part, et celui d’une élévation sans précédent des dépenses et des moyens privés mobilisés par les activités de protection et surveillance d’autre part, cette recherche se propose d’en interroger les raisons et d’en décrire les formes en se situant dans une perspective ancrée dans la sociologie du travail. Le terrain de recherche privilégié ici est le ce

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27

Virtue, Tony. "Towards the sustainability of microfinance services: the role of client impact monitoring." University of Southern Queensland, Faculty of Business, 2008. http://eprints.usq.edu.au/archive/00006289/.

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[Abstract]: Over the last few decades microfinance has become an integral part of the economic development of the less developed countries with regional governments, themultilateral donor agencies such as the World Bank and the Asian Development Bank and other donor organisations investing in the industry to build its capacity andwiden the outreach. Further, the World Bank has highlighted the need to help the poor achieve self-sustainability as much more than just a social issue. In fact, in their view, the long-term financial growth of the Developed countries will be largely determined by the

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28

Nicod, Lionel. "L'influence de l'aide au client sur sa participation en marketing des services." Thesis, Aix-Marseille, 2014. http://www.theses.fr/2014AIXM1050.

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Dans un contexte de croissance des tâches du client lors des expériences de service, cette thèse étudie qualitativement et quantitativement la relation entre l'aide au client, la motivation à participer et l'efficacité de la participation du client. La thèse adopte le point du prestataire de service. La partie qualitative se fonde sur deux études complémentaires, la première reposant sur les avis clients laissés en sortie de magasin, la deuxième sur l'analyse de parcours clients. La partie quantitative se déroule en deux temps. D'abord la relation entre l'aide au client (présence, nature, vect

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29

Zhao, Bo. "An enriched Web services client architecture for management and sharing of context." Thesis, University of Ottawa (Canada), 2005. http://hdl.handle.net/10393/27099.

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The rapid growth of the Internet has brought us endless choice, but it is also difficult to find items according to personal interests. Nowadays, a website is more like an island. In order to find useful information, you need to jump from one page to another page through the links. A web based system for managing context would give users the ability to manage personal context, collect interesting links, and attach notes, so that only one or two clicks would be required to reach the useful information. Such context is valuable, so it would also be useful if it could be shared with others. We su

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30

Turner, Eugenia Arlene. "Interdisciplinary team perceptions of efficacy in the workplace and with client families." CSUSB ScholarWorks, 2001. https://scholarworks.lib.csusb.edu/etd-project/1989.

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This constructivist study examined the perceptions that an interdisciplinary team has about themselves in the work setting and during fieldwork interactions while working with client families. Twelve staff members of a program that provides supportive services for the families of severely handicapped children responded to a bank of fifteen questions in an effort to examine the relationship between team members perceptions of their roles and how those perceptions affect their job performance and satisfaction.

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31

Yalamanchili, Priyanka. "UNDERSTANDING REHABILITATION COUNSELORS CULTURAL COMPETENCE THROUGH CLIENT PERCEPTIONS." OpenSIUC, 2014. https://opensiuc.lib.siu.edu/dissertations/925.

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The phenomenon being explored in this study was the understanding of minority clients' perceptions in relation to their rehabilitation counselors' cultural competence. A descriptive qualitative research methodology consisting of eight participants was used. Hycner's (1985) phenomenological analysis was used to investigate the in-depth interviews. The investigation revealed seven different themes that comprised of the essence of the phenomenon. The themes include: clients' understanding of the term cultural competence, self, attitudes, advocacy, understanding culture is important, role of c

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32

Chavez, Michael, and Victor Manuel Garrido. "A client satisfaction survey at Central City Lutheran Mission." CSUSB ScholarWorks, 2002. https://scholarworks.lib.csusb.edu/etd-project/2369.

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This study focused on the association between clients satisfaction with services and the length of time utilizing them. The participants surveyed within this study were from surrounding communities of Central City Lutheran Mission (CCLM) in San Bernardino.

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33

Roberts, Nicola. "Using attachment theory within mental health community services to improve patient outcomes and reduce service utilisation costs." Thesis, University of Manchester, 2012. https://www.research.manchester.ac.uk/portal/en/theses/using-attachment-theory-within-mental-health-community-services-to-improve-patient-outcomes-and-reduce-service-utilisation-costs(78a9832e-0e8f-4d2b-a6a4-8d7ffdf5aa6d).html.

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This thesis follows the paper-based format and papers one and two have been prepared for submission to Attachment and Human Development and the British Journal of Clinical Psychology, respectively. The relevant submission guidelines are included in the appendices (Appendix A and B).Attachment theory (Bowlby, 1977a) has prompted a wealth of empirical research in its contribution to adult attachment patterns and subsequent psychopathology in mental health (Holmes, 2001; Wallin, 2007). More recently, attachment theory has been proposed as a suitable framework by which to inform the organisation,

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34

Nakka, Raja Sanjeev Kumar. "Performance evaluation of J2EE & .NET web services interacting with a .NET client." Manhattan, Kan. : Kansas State University, 2007. http://hdl.handle.net/2097/401.

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35

Bitter, James. "Seeing the Same Thing Differently: Changing Client Perceptions of Their History,”." Digital Commons @ East Tennessee State University, 2009. https://dc.etsu.edu/etsu-works/6116.

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36

Gillespie, Morna. "Clients engagement with assertive outreach services : a comparison of client and staff perceptions of engagement and its effect on later engagement." Thesis, University of Birmingham, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.269552.

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Volume I of the thesis comprises the research component, which consists of two papers: a review paper and a main empirical paper. The review paper explores to what extent engaging with services may be beneficial or detrimental to people with severe and enduring mental health problems. The paper examines the impact of therapeutic alliance, duration of untreated psychosis and assertive outreach services. The potential negative impact of engagement with services is also addressed by reviewing studies looking at stigma, labelling and racial discrimination. The paper concludes that engaging with se

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37

Hibbs, Julie Anne, and Stephen Michael Thomas. "Client functionality, filial abuse and agency interventions." CSUSB ScholarWorks, 2004. https://scholarworks.lib.csusb.edu/etd-project/2452.

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38

Vafeas, Mario. "Boundary spanner turnover in professional services : exploring the outcomes of client retention strategies." Thesis, University of the West of England, Bristol, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.445104.

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39

Munos, Annie. "L'interface client dans la distribution multi canal : implications pour le management des services." Aix-Marseille 2, 2003. http://www.theses.fr/2003AIX24002.

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40

Aubert-Gamet, Véronique. "Le design d'environnement commercial dans les services : appropriation et détournement par le client." Aix-Marseille 3, 1996. http://www.theses.fr/1996AIX32047.

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Cette recherche porte sur la conceptualisation du design d'environnement commercial dans les services afin de produire un cadre de compréhension sur les processus d'appropriation spatiale du consommateur. Elle se situe dans un paradigme alternatif constructiviste et dénonce la production de l'espace par le vécu expérientiel du client de ses pratiques spatiales déviantes, dites de détournement. Elle est de type exploratoire et est conduite selon une méthodologie issue de l'ethnologie et basée sur l'observation des parcours et des faits et des gestes. Elle aboutit à une reconsidération des éléme

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41

Smith, Malory Leanne. "Designer-client relationships : relevance of service quality during the designer selection process /." free to MU campus, to others for purchase, 2004. http://wwwlib.umi.com/cr/mo/fullcit?p1421160.

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42

Brinson, Joseph Ray, and Luis Hernandez. "HUMAN SERVICE PROVIDERS’ PERCEPTION OF THE QUALITY OF CLIENT SERVICES PROVIDED AS RELATED TO THEIR LEVEL OF SELF-CARE." CSUSB ScholarWorks, 2014. https://scholarworks.lib.csusb.edu/etd/71.

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This study explored human service providers’ perception of the quality of client services provided as related to the providers’ level of self-care. We utilized a quantitative research approach to survey 54 human service providers from three Southern California agencies. An independent t-test was conducted to analyze the difference between participants’ perceptions of self-care by age, gender, and level of education. This study revealed a significant difference was found between gender and social care. Females are more likely to maintain an open, trusting relationship with someone who they can

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43

Sanchez, Phyllis Nancy 1957. "CLIENT DEMOGRAPHICS AND FEE PAYMENT IN A PREDOMINANTLY MINORITY MENTAL HEALTH CENTER." Thesis, The University of Arizona, 1985. http://hdl.handle.net/10150/275461.

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44

Le, Roux Karle. "The relationship between corporate communication efforts, client communication satisfaction and –relationship satisfaction, and client economic contribution within a financial services organisation / K. le Roux." Thesis, North-West University, 2011. http://hdl.handle.net/10394/4856.

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After facing the economic recession, the South–African and global business sectors started revaluating their human capital and the positions they represent within an organisation. Each individual now had to prove that they contributed towards the organisation’s bottom line, as each and every cent had to be counted and accounted for. Some functions within organisations could easily prove their contribution towards the bottom line by providing production or sales outputs. The public relations practitioners and the corporate communication efforts they offered, however, faced a bleak future, as th

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45

Chatfield, Jon. "Investigating client dropout from psychotherapeutic treatments for personality disorders." Thesis, Canterbury Christ Church University, 2013. http://create.canterbury.ac.uk/12437/.

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Dropout from therapy for personality disorder (PD) represents a clinically-important but poorly understood phenomenon in the existing literature. The present grounded theory study explores the experiences of clients with PD, and their therapists, of treatment dropout from a National Health Service outpatient psychotherapy service, specialising in psychodynamic interventions for PD. Pre-therapy questionnaires for 20 clients were initially reviewed to generate hypotheses about the differences between treatment dropouts and completers, before a focus group was conducted with six therapists to exp

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46

Rostam, Beiktafreshi Sasan. "Userware : de l'intégration de l'usage à l'interfonctionnement des services /." Paris : École nationale supérieure des télécommunications, 2006. http://catalogue.bnf.fr/ark:/12148/cb40977539k.

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47

Rostam, Beiktafreshi Sasan. "Userware : de l'intégration de l'usage à l'interfonctionnement des services." Paris, ENST, 2005. http://www.theses.fr/2005ENST0054.

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Aujourd hui, avec la convergence du monde des services télécoms et des services Internet, une nouvelle génération de services est apparue. Ces nouveaux services (e. G. Les services de données, les services multimédia) peuvent être utilisés de diverses manières par différents usagers. La (les) personnalisation(s) de ces services dépend(ent) de différents éléments comme la localisation de l utilisateur, le moment de la requête, etc. En fait, pour pouvoir fournir « anytime, anywhere and anyhow », la connaissance des usages et de l environnement ambiant doit être prise en compte et exploitée afin

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48

La, Vinh Quang Marketing Australian School of Business UNSW. "An empirical investigation of client perceived value for professional B2B services in an international context." Awarded by:University of New South Wales. School of Marketing, 2005. http://handle.unsw.edu.au/1959.4/22426.

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In today???s highly competitive business environment, client perceived value has become increasingly important to practitioners and business researchers as it is believed to be central to client decision-making, satisfaction and client retention. However, there are few insights as to what constitutes client perceived value and what are its antecedents, especially in the context of international, professional business-to-business (B2B) services. This study thus addressed two key questions: (i) what are the antecedents of client perceived value in an international, professional B2B service setti

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49

Tomkinson, Katherine Lynn. "Client perceptions of therapy services at the University of Guelph's Couple and Family Therapy Centre." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1998. http://www.collectionscanada.ca/obj/s4/f2/dsk2/tape15/PQDD_0024/MQ33284.pdf.

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50

Halleen, Simone. "From life insurance to financial services : a historical analysis of Sanlam's client base, 1918-2004." Thesis, Stellenbosch : Stellenbosch University, 2013. http://hdl.handle.net/10019.1/85708.

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Thesis (PhD)-- Stellenbosch University, 2013.<br>ENGLISH ABSTRACT: Sanlam has long been stereotyped as an Afrikaans company. It has been positioned in Afrikaner nationalist historiography as one of a number of Afrikaner economic, cultural and political institutions that emerged alongside British ones in the early twentieth century as Afrikaners strove to assert their identity and independence. Much of the existing literature on the history of Sanlam has focused on the role that the company played in promoting this independence by mobilising savings for investment in Afrikaner businesses. This

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