To see the other types of publications on this topic, follow the link: CLIENT SERVICES.

Journal articles on the topic 'CLIENT SERVICES'

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Select a source type:

Consult the top 50 journal articles for your research on the topic 'CLIENT SERVICES.'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Browse journal articles on a wide variety of disciplines and organise your bibliography correctly.

1

Aliakbarlou, Sadegh, Suzanne Wilkinson, and Seosamh B. Costello. "Rethinking client value within construction contracting services." International Journal of Managing Projects in Business 11, no. 4 (2018): 1007–25. http://dx.doi.org/10.1108/ijmpb-07-2017-0076.

Full text
Abstract:
Purpose The purpose of this paper is to improve the understanding of what clients value from contractors’ services. Understanding client values and the way by which clients perceive value will contribute to client-perceived value within contracting services. Design/methodology/approach A literature review was conducted to understand how clients perceive value in the construction industry. In addition, conducting expert interviews and document analysis helped in achieving the research purpose. Findings The findings show that values associated with time, cost and quality can be considered as imp
APA, Harvard, Vancouver, ISO, and other styles
2

O'Donnell, Maryanne, Gordon Parker, Miriam Proberts, et al. "A Study of Client-Focused Case Management and Consumer Advocacy: The Community and Consumer Service Project." Australian & New Zealand Journal of Psychiatry 33, no. 5 (1999): 684–93. http://dx.doi.org/10.1080/j.1440-1614.1999.00629.x.

Full text
Abstract:
Objective: The study investigated the provision of client-focused services to community-based clients with schizophrenia and bipolar disorder. It hypothesised that the delivery of more client-focused services would improve client outcome in terms of functioning, disability and satisfaction with services. Client-focused services were developed using an empowerment model of case management and by the addition of consumer advocates. Method: Clients referred for case management were randomly allocated to one of three groups: standard case management (n = 35), client-focused case management (n = 39
APA, Harvard, Vancouver, ISO, and other styles
3

Herda, David N., and James J. Lavelle. "How the Auditor-Client Relationship Affects the Extent of Value-Added Service Provided to the Client." Current Issues in Auditing 7, no. 1 (2012): P9—P14. http://dx.doi.org/10.2308/ciia-50343.

Full text
Abstract:
SUMMARY This article summarizes our recent study, “Auditor Commitment to Privately Held Clients and its Effect on Value-Added Audit Service” (Herda and Lavelle 2013), which examines how the relationship between individual auditors and their clients affects the extent of value-added services that clients receive. Based on a survey of 204 auditors at two public accounting firms, we find that the auditor-client relationship, measured in terms of the auditor's commitment to the client (i.e., client commitment), develops in response to auditor perceptions of fair treatment and support received from
APA, Harvard, Vancouver, ISO, and other styles
4

Weiste, Elina, Sari Käpykangas, Lise-Lotte Uusitalo, and Melisa Stevanovic. "Being Heard, Exerting Influence, or Knowing How to Play the Game? Expectations of Client Involvement among Social and Health Care Professionals and Clients." International Journal of Environmental Research and Public Health 17, no. 16 (2020): 5653. http://dx.doi.org/10.3390/ijerph17165653.

Full text
Abstract:
Contemporary social and health care services exhibit a significant movement toward increasing client involvement in their own care and in the development of services. This major cultural change represents a marked shift in the client’s role from a passive patient to an active empowered agent. We draw on interaction-oriented focus group research and conversation analysis to study workshop conversations in which social and health care clients and professionals discussed “client involvement”. Our analysis focuses on the participants’ mutually congruent or discrepant views on the topic. The profes
APA, Harvard, Vancouver, ISO, and other styles
5

White, Antony R. "Characteristics of Three Consumer Cohorts in Vocational Rehabilitation: A Comparison of Consumers with Dual-Diagnosis, Psychiatric, or Substance Use Related Disorders." Journal of Applied Rehabilitation Counseling 42, no. 1 (2011): 15–24. http://dx.doi.org/10.1891/0047-2220.42.1.15.

Full text
Abstract:
Longitudinal data were analyzed to evaluate prevalence, client demographics, services utilized, and vocational outcomes for persons with co-occurring substance use and psychiatric disorders within the state-federal vocational rehabilitation (VR) services system. Findings indicate that clients with dual-diagnoses were equally likely to complete vocational services, tended to utilize similar types of services, and had similar service outcomes compared to clients with either a substance use or psychiatric diagnosis. However, the results also suggest possible disparities in the types of services u
APA, Harvard, Vancouver, ISO, and other styles
6

Asmoredjo, Jolanda, Mariëlle D. Beijersbergen, and Judith R. L. M. Wolf. "Client Experiences With Shelter and Community Care Services in the Netherlands." Research on Social Work Practice 27, no. 7 (2016): 779–88. http://dx.doi.org/10.1177/1049731516637426.

Full text
Abstract:
Purpose: To gain insight into client experiences with shelter or community care services for homeless people, homeless youth, and abused women and identify priority improvement areas. Methods: Seven hundred and forty-four clients rated their experiences and 116 clients rated the services’ importance. Results: Clients had most positive experiences with the client–worker relationship and least positive experiences with the results of services. Abused women’s service providers scored higher than homeless adults and youth service providers. Day and night shelters scored lowest, followed by crisis
APA, Harvard, Vancouver, ISO, and other styles
7

Brewington, Vincent, Sherry Deren, Lorinda Arella, and Joan Randell. "Obstacles to Vocational Rehabilitation: The Clients' Perspectives." Journal of Applied Rehabilitation Counseling 21, no. 2 (1990): 27–37. http://dx.doi.org/10.1891/0047-2220.21.2.27.

Full text
Abstract:
The research literature indicates that vocational rehabilitation services are underutilized in many drug treatment programs. This study explored the perceptions of drug treatmentclients concerning use of vocational/educational (V/E) services. Clients from four methadone maintenance treatment clinics were Interviewed regarding: (a) types of VIE services received and desired by clients, (b) perceived obstacles to the use of clinic V/E services, and (c) client/clinic characteristics that may affect service utilization. Although Individuals generally reported receiving vocational counseling, many
APA, Harvard, Vancouver, ISO, and other styles
8

Ikerionwu, Charles, David Edgar, and Edwin Gray. "The development of service provider’s BPO-IT framework." Business Process Management Journal 23, no. 5 (2017): 897–917. http://dx.doi.org/10.1108/bpmj-10-2015-0146.

Full text
Abstract:
Purpose The decision to operate BPO-IT organisational model by a business process outsourcing (BPO) service provider has far reaching benefits. The purpose of this paper is to develop a service provider’s BPO-IT framework that provides in-house IT function (software) required to process client services. Design/methodology/approach The multi-case study adopted an exploratory sequential mixed method research approach. In the first instance, seven BPO service provider organisations were investigated in the qualitative phase and 156 in the quantitative phase, respectively. Findings The adoption of
APA, Harvard, Vancouver, ISO, and other styles
9

Goeman, Dianne, Jane Howard, and Rajna Ogrin. "Implementation and refinement of a community health nurse model of support for people experiencing homelessness in Australia: a collaborative approach." BMJ Open 9, no. 11 (2019): e030982. http://dx.doi.org/10.1136/bmjopen-2019-030982.

Full text
Abstract:
ObjectiveTo implement, refine and evaluate an assertive community health nurse (CHN) model of support for people experiencing or at risk of homelessness that aims to improve their access to health and social care services.MethodsParticipants were recruited between 30 August 2013 and 31 October 2015, including clients residing in a Victorian southern Melbourne metropolitan suburb, who registered with the CHN and stakeholders from local service provider organisations engaging with the CHN. A collaborative approach using demographic data collected from client records to identify need and measure
APA, Harvard, Vancouver, ISO, and other styles
10

Akinyinka, Modupe Rebekah, Esther Oluwakemi Oluwole, and Olumuyiwa Omotola Odusanya. "Predictors of Client Satisfaction Among Recent Users of Health Services in Lagos, Nigeria." Health Services Insights 13 (January 2020): 117863292093449. http://dx.doi.org/10.1177/1178632920934499.

Full text
Abstract:
Client satisfaction is an important measure of quality of care as it provides information on how well health service providers meet clients’ values and expectations. The study was cross-sectional and analytical in nature. Data were obtained with the use of an interviewer-administered questionnaire. Respondents (n = 994) were a subset of a larger group of community members recruited for a study on quality of health care who had used a health facility for care within 3 months prior to data collection. A total of 94% of clients were satisfied with services received although client satisfaction ra
APA, Harvard, Vancouver, ISO, and other styles
11

Ainsworth, Frank. "Program evaluation for child and family services: What can be done?" Children Australia 23, no. 2 (1998): 39–43. http://dx.doi.org/10.1017/s1035077200008622.

Full text
Abstract:
This article is about program evaluation for child and family services. It sets out to offer some basic frameworks for thinking about program evaluation and about the issue of program effectiveness. A rationale for the emphasis on effectiveness is identified and then linked to three areas of possible measurement. These areas, changes in user/client condition, quality of services provided and user/client satisfaction, are then considered in more detail. Finally, it is argued that service users/clients will gain from program evaluation exercises. The evaluation of services contributes potentiall
APA, Harvard, Vancouver, ISO, and other styles
12

Grierson, Stuart, and Ross Brennan. "Referrals for new client acquisition in professional services." Qualitative Market Research: An International Journal 20, no. 1 (2017): 28–42. http://dx.doi.org/10.1108/qmr-04-2016-0039.

Full text
Abstract:
Purpose The purpose of this paper is to address the following research question: What are the perceptions of professionals and consumers regarding the antecedents of client referrals in the financial advice sector? Design/methodology/approach A total of 61 qualitative interviews were conducted, with the following three key groups: independent financial advisers (IFAs; 20 interviews), clients of IFAs (26 interviews) and consumers who manage their own financial affairs and do not use the services of an IFA (15 interviews). Findings The financial advisers interviewed believe that client referrals
APA, Harvard, Vancouver, ISO, and other styles
13

Espinosa, Judith M., Matthew R. Baca, Amy D. Estelle, et al. "Client Referral, Ridership, and Financial Tracking [CRRAFT] Transit Management System: CRRAFTing a Bridge to Coordinated Interagency Transportation." Transportation Research Record: Journal of the Transportation Research Board 1841, no. 1 (2003): 62–72. http://dx.doi.org/10.3141/1841-07.

Full text
Abstract:
From the 1990s on, a growing number of federal and state human service programs have identified transportation as an allowable, often vital, support service for clients. State human services agencies in New Mexico are improving clients’ transportation options either by funding the expansion of local transit operators’ service areas and hours, or the starting up of new transit systems. Agencies providing this new transportation funding require specific reports based on the human service delivery model. Because services are client-based, the reports include the number of unique clients served, n
APA, Harvard, Vancouver, ISO, and other styles
14

Bishop, Malachy. "Decision Making in Client-Directed Rehabilitation Counseling: An Adlerian Approach." Journal of Applied Rehabilitation Counseling 30, no. 2 (1999): 32–37. http://dx.doi.org/10.1891/0047-2220.30.2.32.

Full text
Abstract:
There is currently a recognized trend in the provision of vocational rehabilitation services toward more direct client involvement in rehabilitation planning and services. As a result of this trend there is a need for specific and practical counseling approaches for increasing client participation in the rehabilitation process. Further, counselors often encounter clients who, for various reasons, do not have a vocational or rehabilitation goal in mind. In these instances, it can be challenging for counselors to balance guiding the client's goal development with client autonomy. This paper pres
APA, Harvard, Vancouver, ISO, and other styles
15

Jolley, Gwyneth, Libby Kalucy, and Joanne McNamara. "Obtaining and Using Client Feedback in Community Health Services." Australian Journal of Primary Health 4, no. 4 (1998): 105. http://dx.doi.org/10.1071/py98066.

Full text
Abstract:
Client feedback is an important component of two primary health care strategies: participation and evaluation. Workers need feedback from clients to ensure that their practice meets the criterion of providing affordable, accessible and appropriate services to enhance the health of their communities. Telephone interviews were conducted with thirty staff and thirty clients from women's and community health services in South Australia, to identify current practice in obtaining and using feedback from users of one-to-one services and group health promotion and community development activities. Fac
APA, Harvard, Vancouver, ISO, and other styles
16

Aliakbarlou, Sadegh, Suzanne Wilkinson, Seosamh B. Costello, and Hyounseung Jang. "Client values within post-disaster reconstruction contracting services." Disaster Prevention and Management: An International Journal 26, no. 3 (2017): 348–60. http://dx.doi.org/10.1108/dpm-03-2017-0058.

Full text
Abstract:
Purpose The purpose of this paper is to explore and prioritize the key client values within contracting services for reconstructing the built environment in post-disaster situations. Design/methodology/approach A literature review, semi-structured interviews and questionnaire survey were included in this study. A comparative analysis was used to obtain different perspectives between public and private sectors. Findings A total of 39 client values were identified in this study. Clients for disaster reconstruction services put more emphasis on values such as timeliness, availability of resources
APA, Harvard, Vancouver, ISO, and other styles
17

Almohri, Hussain M. J., Mohammad Almutawa, Mahmoud Alawadh, and Karim Elish. "A Client Bootstrapping Protocol for DoS Attack Mitigation on Entry Point Services in the Cloud." Security and Communication Networks 2020 (July 23, 2020): 1–12. http://dx.doi.org/10.1155/2020/8873258.

Full text
Abstract:
This paper presents a client bootstrapping protocol for proxy-based moving target defense system for the cloud. The protocol establishes the identity of prospective clients who intend to connect to web services behind obscure proxy servers in a cloud-based network. In client bootstrapping, a set of initial line of defense services receive new client requests, execute an algorithm to assign them to a proxy server, and reply back with the address of the chosen proxy server. The bootstrapping protocol only reveals one proxy address to each client, maintaining the obscurity of the addresses for ot
APA, Harvard, Vancouver, ISO, and other styles
18

Skjølsvik, Tale, and Karl Joachim Breunig. "Picking professionals: a client-centric knowledge assessment framework." Measuring Business Excellence 22, no. 4 (2018): 333–45. http://dx.doi.org/10.1108/mbe-01-2018-0001.

Full text
Abstract:
Purpose This paper aims to explore how professional competences are defined and assessed by clients of professional service firms (PSFs). Extant research has studied the knowledge base of professionals, but limited research has been conducted to develop an understanding of how clients value this knowledge. Design/methodology/approach The study is based on in-depth qualitative research design, which is suitable for inductive theory building. The collected data consist of interviews with 80 clients and sellers of professional services. Findings The authors offer a framework detailing the interre
APA, Harvard, Vancouver, ISO, and other styles
19

Wambua, Jonesmus Mutua, Regina Mbayaki, Paul Musya Munyao, et al. "Client satisfaction determinants in four Kenyan slums." International Journal of Health Care Quality Assurance 28, no. 7 (2015): 667–77. http://dx.doi.org/10.1108/ijhcqa-12-2014-0110.

Full text
Abstract:
Purpose – In Kenya, gaps exist in health service provision to slum residents, especially service availability and access to quality care. There is also little information on the health status of people living in slums other than in Nairobi. The purpose of this paper is to generate evidence for use in designing interventions to improve health services in four mid-sized slums in Embu, Nyeri and Thika, Kenya. Design/methodology/approach – A cross-sectional survey of clients receiving services in health facilities was conducted in the targeted slums. Data were collected through face-to-face interv
APA, Harvard, Vancouver, ISO, and other styles
20

Pyatt, Alison Z., Keith Walley, Gillian H. Wright, and Emma C. L. Bleach. "Co-Produced Care in Veterinary Services: A Qualitative Study of UK Stakeholders’ Perspectives." Veterinary Sciences 7, no. 4 (2020): 149. http://dx.doi.org/10.3390/vetsci7040149.

Full text
Abstract:
Changes in client behaviour and expectations, and a dynamic business landscape, amplify the already complex nature of veterinary and animal health service provision. Drawing on prior experiences, veterinary clients increasingly pursue enhanced involvement in services and have expectations of relationship-centred care. Co-production as a conceptualisation of reciprocity in service provision is a fundamental offering in the services sector, including human medicine, yet the role of co-production in veterinary services has been minimally explored. Utilising a service satisfaction framework, semi-
APA, Harvard, Vancouver, ISO, and other styles
21

Eriksson, Päivi, Elina Henttonen, and Susan Meriläinen. "Managing Client Contacts of Small KIBS Companies." International Journal of Innovation in the Digital Economy 2, no. 3 (2011): 1–10. http://dx.doi.org/10.4018/jide.2011070101.

Full text
Abstract:
This article investigates how small companies providing new-technology-based services (T-KIBS) manage their client contacts. Many KIBS companies have extensive and close contacts with their clients, to the extent that their services can actually be co-produced together with the clients. This study analyzes data from four empirical cases and provides new knowledge on the relevance, forms and consequences of managing client contacts. The data was collected through ethnographic field work and qualitative interviews with the owner-managers of four Finnish software service companies, which can also
APA, Harvard, Vancouver, ISO, and other styles
22

Melville, Angela, and Karen Laing. "Personal Action Plans: evaluating self-management initiatives in family law." International Journal of Law in Context 4, no. 2 (2008): 149–67. http://dx.doi.org/10.1017/s1744552308002048.

Full text
Abstract:
AbstractPersonal Action Plans (PAPs) have been used to encourage client self-management within healthcare services, and are a novel innovation within legal services. This paper examines the use of PAPs by publicly funded family lawyers in England and Wales. It was intended that PAPs were written collaboratively between lawyers and clients in order to assist clients to clarify and resolve issues independently, and aid referrals to other service providers. Whereas self-management initiatives work best when service providers take a client-aligned approach, our research demonstrates that the PAPs
APA, Harvard, Vancouver, ISO, and other styles
23

Fontaine, Richard, Soumaya Ben Letaifa, and David Herda. "An Interview Study to Understand the Reasons Clients Change Audit Firms and the Client's Perceived Value of the Audit Service." Current Issues in Auditing 7, no. 1 (2013): A1—A14. http://dx.doi.org/10.2308/ciia-50476.

Full text
Abstract:
SUMMARY Audit firms are concerned that clients perceive the audit service as a commodity, with little value added, resulting in clients switching to firms that offer lower fees. However, the auditing literature lacks qualitative insight from clients on the reasons that they change audit firms and their perceptions of the value of audit services. To better understand the client's perspective, we conducted interviews with 20 financial managers who participate in audit firm appointment decisions. Our results suggest that the quality of the auditor-client relationship is the key determinant of aud
APA, Harvard, Vancouver, ISO, and other styles
24

Patterson, Paul. "Retrospective: tracking the impact of communications effectiveness on client satisfaction, trust and loyalty in professional services." Journal of Services Marketing 30, no. 5 (2016): 485–89. http://dx.doi.org/10.1108/jsm-05-2016-0190.

Full text
Abstract:
Purpose The purpose of this paper is to reflect on the motivation for the 1999 paper “The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services”. In doing so, it is argued that today, the importance and relevance of effective interpersonal communications to managing client relationship have never been greater. Further, this paper updates developments in this area, and importantly, offers directions for future research. Design/methodology/approach This paper reflects on the motivation and rationale of the original paper and bring
APA, Harvard, Vancouver, ISO, and other styles
25

Nikcy N M, Nikcy N. M., and Jenifer D’Souza. "Client satisfaction with Primary Health Care services." International Journal of Scientific Research 3, no. 6 (2012): 382–83. http://dx.doi.org/10.15373/22778179/june2014/128.

Full text
APA, Harvard, Vancouver, ISO, and other styles
26

Okeke, H. C., P. Bassey, O. A. Oduwole, and A. Adindu. "Client characteristics and satisfaction with the quality of primary health-care services in Calabar, Nigeria." Calabar Journal of Health Sciences 3 (February 4, 2020): 1–8. http://dx.doi.org/10.25259/cjhs_4_2019.

Full text
Abstract:
Different mix of clients visit primary health care (PHC) facilities, and the quality of services is critical even in rural communities. The study objective was to determine the relationship between socio-demographic characteristics and client satisfaction with the quality of PHC services in Calabar Municipality, Cross River State, Nigeria. Specifically to describe aspects of the health facilities that affect client satisfaction; determine the health-care providers’ attitude that influences client satisfaction; and determine the socio-demographic characteristics that influence client satisfacti
APA, Harvard, Vancouver, ISO, and other styles
27

Melville, Angela, and Karen Laing. "Closing the gate: family lawyers as gatekeepers to a holistic service." International Journal of Law in Context 6, no. 2 (2010): 167–89. http://dx.doi.org/10.1017/s1744552310000066.

Full text
Abstract:
AbstractIn 2001, the Legal Services Commission (LSC) introduced a new pilot, the Family Advice and Information Network (FAInS), which recognised that family law clients typically face a cluster of legal and non-legal issues. Family lawyers involved in FAInS were encouraged to address a client’s legal problems, and then refer the client to other services for assistance with non-legal issues. In this way, family law clients were to be offered a holistic service, with the lawyer acting as a ‘case manager’ who helped match services to their client’s individual needs. This article presents data dra
APA, Harvard, Vancouver, ISO, and other styles
28

Brandl, Kristin. "Direct and indirect value creation in offshored knowledge-intensive services." International Journal of Physical Distribution & Logistics Management 47, no. 2/3 (2017): 137–55. http://dx.doi.org/10.1108/ijpdlm-09-2015-0239.

Full text
Abstract:
Purpose Despite increasing interest in offshoring of knowledge-intensive services, it is still undetermined as to whether the sourcing of services truly creates the anticipated value for clients. Moreover, even less is known about whether value is created for service providers in the process beyond the general service trade. This lack of knowledge is due to the challenges of capturing value creation, the unique production process of the services, and the impact of offshoring on both value creation and the production process. The purpose of this paper is to study offshored service production pr
APA, Harvard, Vancouver, ISO, and other styles
29

Swerissen, Hal, John Stanton, Sandra Marshall, Chris Peterson, and Linda Tilgner. "An Evaluation of a Shared Care Diabetes Project." Australian Journal of Primary Health 6, no. 2 (2000): 30. http://dx.doi.org/10.1071/py00016.

Full text
Abstract:
Shared care projects involve cooperation between general practitioners, specialist health professionals, and education and support services, to ensure clients receive optimal assessment, treatment and support. The Melbourne Division of General Practitioners Diabetes Service provided shared care to improve the care of patients with diabetes mellitus and reduce the incidence of complications. An evaluation of the Service was conducted using a database of 847 client records maintained by the Service and a survey of 35 GPs and 134 clients. Analysis of the client database indicated a positive trend
APA, Harvard, Vancouver, ISO, and other styles
30

P., Usha Rani S., Rashmi Kundapur, Anusha Rashmi, and Harsha Acharya. "Client Satisfaction among the clients attending tertiary care centers in Mangalore, South India." Journal of Health and Allied Sciences NU 07, no. 03 (2017): 003–6. http://dx.doi.org/10.1055/s-0040-1708716.

Full text
Abstract:
Abstract Background: Provision of services in line with the wishes and needs of patients is central to a human health care system .The hospital market has today as changed from a seller's market to a buyer's market and there is a need to improve the quality in the health care delivery. Client satisfaction is a key determinant of quality of care provided in health care centers. Objectives: To determine the client satisfaction among the patients attending tertiary care centers in Mangalore. Materials and Methodology: The study was a cross sectional study which was conducted among the clients att
APA, Harvard, Vancouver, ISO, and other styles
31

Chung, Hyeesoo, and Sanjay Kallapur. "Client Importance, Nonaudit Services, and Abnormal Accruals." Accounting Review 78, no. 4 (2003): 931–55. http://dx.doi.org/10.2308/accr.2003.78.4.931.

Full text
Abstract:
The economic theory of auditor independence (DeAngelo 1981b) suggests that auditors' incentives to compromise their independence are related to client importance. Using ratios of client fees and of nonaudit fees divided by the audit firm's U.S. revenues or a surrogate for the audit-practice-office revenues as measures of client importance, we investigate their association with Jones-model abnormal accruals. In a sample of 1,871 clients of Big 5 audit firms we do not find a statistically significant association between abnormal accruals and any of the client importance measures. Our theory deve
APA, Harvard, Vancouver, ISO, and other styles
32

Schwab, A. James, and Diana M. DiNitto. "Factors Related to the Successful Vocational Rehabilitation of Substance Abusers." Journal of Applied Rehabilitation Counseling 24, no. 3 (1993): 11–21. http://dx.doi.org/10.1891/0047-2220.24.3.11.

Full text
Abstract:
This study compared vocational rehabilitation clients with substance abuse disabilities to clients with other disabilities, and it compared successfully and unsuccessfully rehabilitated substance abuse clients in order to identify factors which might further promote successful outcomes. Comparisons suggest that substance abusers may have greater obstacles to employment, such as more criminal involvement. Substance abusers received slightly more services, were nearly as likely to be successfully rehabilitated, were less costly to rehabilitate, and received services for shorter periods than othe
APA, Harvard, Vancouver, ISO, and other styles
33

Wilson, Andrew. "Audiovisual services at Loughborough." Industry and Higher Education 2, no. 2 (1988): 121–22. http://dx.doi.org/10.1177/095042228800200213.

Full text
Abstract:
Loughborough University's audiovisual services unit works extensively with outside clients. This has many advantages for the client, but there are major problems that units considering this sort of work have to overcome.
APA, Harvard, Vancouver, ISO, and other styles
34

Asuncion, Vernon, Khaled M. khan, Abdelkarim Erradi, and Saleh Alhazbi. "Reasoning About Policies in Security-Aware Service Discovery Using Answer Set Programming." International Journal of Cooperative Information Systems 25, no. 01 (2016): 1650003. http://dx.doi.org/10.1142/s0218843016500039.

Full text
Abstract:
In order to enable a secure interaction between dynamically discovered software services and the client’s application in a cooperative information system such as service oriented system, one of the pre-requisites is the reconciliation of service-specific security policies of all stakeholders. Existing service discovery research does not address the issue of enormous search space in finding security-aware services based on preferred security policy alternatives of the client of software services. In this paper, we propose an answer set programming (ASP) approach, drawn from the field of artific
APA, Harvard, Vancouver, ISO, and other styles
35

Damashek, Amy, David Bard, and Debra Hecht. "Provider Cultural Competency, Client Satisfaction, and Engagement in Home-Based Programs to Treat Child Abuse and Neglect." Child Maltreatment 17, no. 1 (2011): 56–66. http://dx.doi.org/10.1177/1077559511423570.

Full text
Abstract:
Home-based programs to treat child abuse and neglect suffer from high rates of attrition, limiting their impact. Thus, research is needed to identify factors related to client engagement. Using data ( N = 1,305) from a statewide family preservation program, this study investigated the role of program type (i.e., SafeCare® [SC] vs. Services as Usual [SAU]) and client perceived provider cultural competence on client satisfaction and engagement with services. Families in SC completed more treatment goals than those in SAU. In addition, provider cultural competence and client satisfaction were hig
APA, Harvard, Vancouver, ISO, and other styles
36

Raičević, Milica, and Dijana Medenica Mitrović. "Satisfaction and loyalty of clients towards banking products and services." Economic Analysis 51, no. 3-4 (2018): 115–24. http://dx.doi.org/10.28934/ea.18.51.34.pp115-124.

Full text
Abstract:
Transformation of the banking sector has led to today's banks providing a complete service - financial service both on the domestic and international level. The focus of their business is the client whose loyalty depends on the operations of the bank. The aim is to indicate that there is a direct link between the quality of the banking product and the service that affects the client's satisfaction and loyalty, which directly affects the bank's business and its competitive advantage in the financial market. The paper gives a theoretical and practical overview of the quality of service, satisfac
APA, Harvard, Vancouver, ISO, and other styles
37

Tchernichovski, Ofer, Marissa King, Peter Brinkmann, et al. "Tradeoff Between Distributed Social Learning and Herding Effect in Online Rating Systems." SAGE Open 7, no. 1 (2017): 215824401769107. http://dx.doi.org/10.1177/2158244017691078.

Full text
Abstract:
We investigated how social diffusion increased client participation in an online rating system and, in turn, how this herding effect may affect the metrics of client feedback over the course of years. In a field study, we set up a transparent feedback system for university services: During the process of making service requests, clients were presented with short-term trends of client satisfaction with relevant service outcomes. Deploying this feedback system initially increased satisfaction moderately. Thereafter, mean satisfaction levels remained stable between 50% and 60%. Interestingly, at
APA, Harvard, Vancouver, ISO, and other styles
38

Edwards, A. G. "OUTSOURCING—A GLOBAL PERSPECTIVE." APPEA Journal 37, no. 1 (1997): 575. http://dx.doi.org/10.1071/aj96036.

Full text
Abstract:
The global business community is experiencing a massive shift towards adoption of outsourced 'back office' transaction services.Called 'strategic outsourcing', it is driven by the desire of global companies to focus on core activities, and to outsource non-core business processes to specialist global service organisations. It is a significant new market for these organisations, expected to be worth US$40 billion globally, by the year 2000.While cost reduction is a major benefit, the outsource service provider offers value-added service by its ability to re-engineer business processes to world
APA, Harvard, Vancouver, ISO, and other styles
39

Kopelman, Todd, Diane L. Huber, Robin Kopelman, Mary Vaughan Sarrazin, and James A. Hall. "Client Satisfaction With Rural Substance Abuse Case Management Services." Care Management Journals 7, no. 4 (2006): 179–90. http://dx.doi.org/10.1891/cmj-v7i4a003.

Full text
Abstract:
Although many substance abuse organizations offer case management services, little is known about clients’ satisfaction as consumers of case management services. The purpose of this study was to evaluate consumer preferences regarding the delivery of case management services in a rural substance abuse treatment program. For this study, 120 clients (30 in each of four research conditions) were interviewed about their experiences in the Iowa Case Management Project (ICMP), a field-based clinical trial evaluating a strengths-based model of case management for rural clients in drug abuse treatment
APA, Harvard, Vancouver, ISO, and other styles
40

Young, Ed, and Michael Jessopp. "How Thick Is Your Client?" International Journal of Web Portals 2, no. 2 (2010): 1–11. http://dx.doi.org/10.4018/jwp.2010040101.

Full text
Abstract:
Average Revenue Per User (ARPU) is a measure of the revenue generated by users of a particular business service. It is a term most commonly used by consumer communications and networking businesses. For mobile devices, they generate ARPU through network and content services (value-added services) that they make accessible to the user. The more accessible these services are the greater the ARPU generated. The harder something is to find, the less likely someone is to use it. This paper explores the potential continuum between ARPU and service discoverability for mobile services by comparing and
APA, Harvard, Vancouver, ISO, and other styles
41

Simpson, D. Dwayne, George W. Joe, Donald F. Dansereau, and Lois R. Chatham. "Strategies for Improving Methadone Treatment Process and Outcomes." Journal of Drug Issues 27, no. 2 (1997): 239–60. http://dx.doi.org/10.1177/002204269702700205.

Full text
Abstract:
Major findings are summarized for a program of research focused on therapeutic enhancements to methadone treatment. Cognitive, behavioral, and psychoeducational strategies for improving client engagement and counseling services are described. Evaluations focused on during-treatment performance and follow-up outcomes collected 1 year after discharge, with an emphasis on the impact of services delivered as well as client and counselor perceptions of one another. Interrelations were examined between treatment process components: therapeutic relationship between clients and counselors, service int
APA, Harvard, Vancouver, ISO, and other styles
42

Knott, David, and Seneca Block. "Virtual Music Therapy: Developing New Approaches to Service Delivery." Music Therapy Perspectives 38, no. 2 (2020): 151–56. http://dx.doi.org/10.1093/mtp/miaa017.

Full text
Abstract:
Abstract As the global Coronavirus disease (COVID-19) pandemic transforms our society, music therapists must adapt service delivery models that ensure client safety. Given the prevalence of COVID-19 in our communities and lack of personal protective equipment in many settings, music therapists are faced with the need to shift delivery models in order to provide safe and relevant services. Telehealth is one solution to these current service delivery challenges. Music therapists possess a depth of practice-based knowledge and understanding of client populations, which enables them to develop vir
APA, Harvard, Vancouver, ISO, and other styles
43

EVENS, EMILY, ROSE OTIENO-MASABA, MARGARET EICHLEAY, et al. "POST-ABORTION CARE SERVICES FOR YOUTH AND ADULT CLIENTS IN KENYA: A COMPARISON OF SERVICES, CLIENT SATISFACTION AND PROVIDER ATTITUDES." Journal of Biosocial Science 46, no. 1 (2013): 1–15. http://dx.doi.org/10.1017/s0021932013000230.

Full text
Abstract:
SummaryUnsafe abortion accounts for 35% of maternal mortality in Kenya. Post-abortion care (PAC) reduces maternal death and provides an opportunity to prevent unwanted pregnancies. Few studies have documented how the receipt of PAC services varies by client age. In this study, descriptive data were collected from clients, providers and eight health facilities in Kenya's Central and Nairobi provinces to examine receipt of PAC services by client age, client satisfaction and provider attitudes. Delivery of PAC treatment, pain management, HIV and STI services and violence screening did not vary by
APA, Harvard, Vancouver, ISO, and other styles
44

Clark, Carrie, Elizabeth Scott, and Terry Krupa. "Involving Clients in Programme Evaluation and Research: A New Methodology for Occupational Therapy." Canadian Journal of Occupational Therapy 60, no. 4 (1993): 192–99. http://dx.doi.org/10.1177/000841749306000405.

Full text
Abstract:
Eliciting client satisfaction with services has become common in mental health settings and in the planning of service delivery systems. It is also compatible with the client-centred practice of occupational therapy. The traditional approach to collecting satisfaction information involves staff interviewing clients using questionnaires developed by staff. However, there is often a lack of variability in responses and the vast majority of clients report being satisfied. A review of the literature reveals that these favourable reports may be a result of social desirability and of clients being i
APA, Harvard, Vancouver, ISO, and other styles
45

Blackwell, Christopher W. "Demonstrating Nursing Excellence Through Equality: The Relationship Between Magnet® Status and Organizational LGBTQ Client Services and Support." Journal of Transcultural Nursing 31, no. 2 (2019): 209–15. http://dx.doi.org/10.1177/1043659619865585.

Full text
Abstract:
Introduction: Human Rights Campaign annually scores health care treatment of lesbian, gay, bisexual, transgender, and queer (LGBTQ) employees and clients among four measured dimensions in its Healthcare Equality Index (HEI). The purpose of this study was to determine if the score organizations earned on the 2018 HEI dimension measuring LGBTQ client services and support correlated with organizations’ American Nurses Credentialing Center Magnet® recognition status, a distinction of nursing excellence. Method: Using a secondary data analysis approach, data obtained from Human Rights Campaign that
APA, Harvard, Vancouver, ISO, and other styles
46

Harrison, Peta, Catriona Ooi, and Timothy E. Schlub. "An express sexual health service: in and out in a jiffy." Australian Health Review 40, no. 3 (2016): 273. http://dx.doi.org/10.1071/ah14255.

Full text
Abstract:
Objectives The aims of the present study were to assess client satisfaction with existing services, gauge the interest in an express service option and to compare waiting times before and after the introduction of an express service. Methods A survey evaluating satisfaction with existing services, waiting times and interest in an express service was offered to all clients attending the Western Sydney Sexual Health Centre in May 2013. A pilot of the express service ran from May to December 2013, and a follow-up survey was conducted in December 2013. Results There was a high level of interest in
APA, Harvard, Vancouver, ISO, and other styles
47

Ho, Angus, Piyush Sharma, and Peter Hosie. "Exploring customers’ zone of tolerance for B2B professional service quality." Journal of Services Marketing 29, no. 5 (2015): 380–92. http://dx.doi.org/10.1108/jsm-06-2014-0212.

Full text
Abstract:
Purpose – This paper aims to extend the current research on zone of tolerance (ZOT) and its antecedents, to the context of business-to-business (B2B) professional services from both client and service firms’ perspectives, with a modified ZOT framework including five client and service firms attributes as antecedents of desired (DSL) and adequate (ASL) service levels. Prior research on zone of tolerance (ZOT) and its antecedents mostly focuses on business-to-consumer services and customers’ perspective. The authors address these gaps with a modified ZOT framework with five attributes of client
APA, Harvard, Vancouver, ISO, and other styles
48

Barton, Elsa, Toby Freeman, Fran Baum, Sara Javanparast, and Angela Lawless. "The feasibility and potential use of case-tracked client journeys in primary healthcare: a pilot study." BMJ Open 9, no. 5 (2019): e024419. http://dx.doi.org/10.1136/bmjopen-2018-024419.

Full text
Abstract:
ObjectivesTo determine the feasibility of case-tracking methods in documenting client journeys at primary healthcare (PHC) services in order to investigate the comprehensiveness of service responses and the experiences of clients.DesignProspective pilot study. Quantitative and qualitative case management data were collected from staff via questionnaire or interview.SettingFive Australian multidisciplinary PHC services were involved including four South Australian state-managed and one Northern Territory Aboriginal community-controlled PHC service.ParticipantsClients using services for depressi
APA, Harvard, Vancouver, ISO, and other styles
49

N. Herda, David, Michael J. Petersen, and Richard Fontaine. "Does client participation in an external audit affect their satisfaction with the audit service?" Managerial Auditing Journal 29, no. 9 (2014): 818–36. http://dx.doi.org/10.1108/maj-08-2013-0916.

Full text
Abstract:
Purpose – The purpose of this paper is to determine if self-serving bias affects audit client satisfaction level with their audit firm. Design/methodology/approach – A 2×2 between-subjects design is used, where the authors experimentally manipulate the level of client involvement in the audit and the extent of value-added services the client received. Findings – Using a sample of 115 financial managers (audit clients), the authors find no evidence that self-serving bias exists among clients in the experimental setting. Rather, they find that clients appear to be more satisfied with their audit
APA, Harvard, Vancouver, ISO, and other styles
50

Black, Margaret E., and Dianna T. Kenny. "The Assessment Plus Program: An Alternative Approach to the Vocational Assessment Process." Australian Journal of Rehabilitation Counselling 7, no. 2 (2001): 74–84. http://dx.doi.org/10.1017/s1323892200000740.

Full text
Abstract:
Commonwealth Rehabilitation Services (CRS) Australia provides vocational assessment services to a client group whose rehabilitation is funded by Family and Community Services. Currently, the assessment of client skills, abilities and needs is based on the case management model. This model was expanded in the Assessment Plus study with the addition of a four-week assessment schedule and a series of educational group sessions. The program was conducted by a multi-disciplinary team at CRS Australia's Maroubra Unit, NSW. Forty-six CRS clients meeting inclusionary criteria formed the subject group
APA, Harvard, Vancouver, ISO, and other styles
We offer discounts on all premium plans for authors whose works are included in thematic literature selections. Contact us to get a unique promo code!