Relevant bibliographies by topics / Client-veterinarian Communication

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  1. Journal articles
  2. Dissertations / Theses
  3. Books

Academic literature on the topic 'Client-veterinarian Communication'

Author: Grafiati
Published: 9 March 2023
Last updated: 11 March 2023

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Journal articles on the topic "Client-veterinarian Communication"

1

Stivers, Tanya. "Prediagnostic Commentary in Veterinarian-Client Interaction." Research on Language & Social Interaction 31, no. 2 (April 1998): 241–77. http://dx.doi.org/10.1207/s15327973rlsi3102_4.

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2

Cornell, Karen K., and Michelle Kopcha. "Client-Veterinarian Communication: Skills for Client Centered Dialogue and Shared Decision Making." Veterinary Clinics of North America: Small Animal Practice 37, no. 1 (January 2007): 37–47. http://dx.doi.org/10.1016/j.cvsm.2006.10.005.

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3

Kanji, Noureen, Jason B. Coe, Cindy L. Adams, and Jane R. Shaw. "Effect of veterinarian-client-patient interactions on client adherence to dentistry and surgery recommendations in companion-animal practice." Journal of the American Veterinary Medical Association 240, no. 4 (February 15, 2012): 427–36. http://dx.doi.org/10.2460/javma.2400.4.427.

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Objective—To explore the relationship between veterinarian-client-patient interactions and client adherence to dental and surgery recommendations and to test the a priori hypotheses that appointment-specific client satisfaction and relationship-centered care are positively associated with client adherence. Design—Cross-sectional study. Sample—A subsample of 19 companion-animal veterinarians and 83 clients from a larger observational study consisting of 20 randomly recruited veterinarians and a convenience sample of 350 clients from eastern Ontario. Procedures—Videotaped veterinarian-client-patient interactions containing a dentistry recommendation, surgery recommendation, or both were selected for inclusion from the larger sample of interactions coded with the Roter interaction analysis system. Client adherence was measured by evaluating each patient's medical record approximately 6 months after the videotaped interaction. The clarity of the recommendation, appointment-specific client-satisfaction score, and relationship-centered care score were compared between adhering and nonadhering clients. Results—Among the 83 veterinarian-client-patient interactions, 25 (30%) clients adhered to a dentistry recommendation, surgery recommendation, or both. The odds for adherence were 7 times as great for clients who received a clear recommendation, compared with clients who received an ambiguous recommendation from their veterinarian. Moreover, adhering clients were significantly more satisfied as measured after the interview. Interactions resulting in client adherence also had higher scores for relationship-centered care than did interactions leading to nonadherence. Conclusions and Clinical Relevance—Veterinarian use of a relationship-centered care approach, characterized as a collaborative partnership between a veterinarian and a client with provision of clear recommendations and effective communication of the rationale for the recommendations, has positive implications for client adherence.
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Clark, James J., and Cassandra M. Linder. "Evaluation of a novel communication and consultation skills model (WISE COACH) on dog owner perceptions of veterinarians and projected spending on veterinary care." Journal of the American Veterinary Medical Association 260, no. 2 (January 15, 2022): 257–68. http://dx.doi.org/10.2460/javma.21.02.0096.

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Abstract OBJECTIVE To assess the impact of a novel communication and consultation skills model (WISE COACH [WC]) on dog owner perceptions of veterinarians and projected spending on veterinary care. SAMPLE 1,200 US dog owners who had visited a veterinarian within the prior 18 months. PROCEDURES Video recordings of 2 staged client consultations were made, with the veterinarian following the WC recommendations in one video and not following them in the other (control). Participants were randomly assigned to view one of the videos and completed an online survey to assess their perceptions and projected spending. Qualitative responses were coded to identify themes. RESULTS The veterinarian was rated significantly higher in the WC video than in the control video for the characteristics first impression, skilled and knowledgeable, cares about me, cares about my pet, and communicates clearly, and was rated significantly lower for the characteristic rushed or abrupt. Participants who viewed the WC video were significantly more likely to follow the veterinarian’s recommendations, return to see the veterinarian, and recommend the veterinarian. They were also approximately 1.4 times as likely to approve the full recommended treatment plan, and their projected total spending was approximately 15% higher than projected spending for participants who viewed the control video. CLINICAL RELEVANCE Results showed improved client perceptions, client retention, quality of patient care, and financial metrics when the veterinarian followed the WC recommendations. Further study is needed to determine whether this model may also improve veterinarian well-being by improving client relationships and decreasing resistance to recommendations.
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Babcock, Sarah L., and Christine Pfeiffer. "Laws and regulations concerning the confidentiality of veterinarian-client communication." Journal of the American Veterinary Medical Association 229, no. 3 (August 2006): 365–69. http://dx.doi.org/10.2460/javma.229.3.365.

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Blaxter, Alison. "Improving veterinarian‐client communication in companion animal preventive healthcare consultations." Veterinary Record 190, no. 7 (April 2022): 282–84. http://dx.doi.org/10.1002/vetr.1653.

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Shaw, Jane R., Brenda N. Bonnett, Debra L. Roter, Cindy L. Adams, and Susan Larson. "Gender differences in veterinarian-client-patient communication in companion animal practice." Journal of the American Veterinary Medical Association 241, no. 1 (July 2012): 81–88. http://dx.doi.org/10.2460/javma.241.1.81.

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8

McDermott, Michael P., Victoria A. Tischler, Malcolm A. Cobb, Iain J. Robbé, and Rachel S. Dean. "Veterinarian–Client Communication Skills: Current State, Relevance, and Opportunities for Improvement." Journal of Veterinary Medical Education 42, no. 4 (December 2015): 305–14. http://dx.doi.org/10.3138/jvme.0115-006r.

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9

Janke, Natasha, Jason B. Coe, Theresa M. Bernardo, Cate E. Dewey, and Elizabeth A. Stone. "Pet owners’ and veterinarians’ perceptions of information exchange and clinical decision-making in companion animal practice." PLOS ONE 16, no. 2 (February 1, 2021): e0245632. http://dx.doi.org/10.1371/journal.pone.0245632.

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One of the most complex aspects of the veterinarian-client-patient interaction is the clinical decision-making process. Research suggests that the approach to communication used by veterinarians can impact veterinary clients’ involvement in the decision-making process and their ultimate satisfaction. Using different approaches to the decision-making process may affect how information is exchanged and consequently how decisions are made. The objective of this study was to determine pet owners’ expectations with respect to information exchange and decision-making during veterinarian-client-patient interactions and to compare veterinarians’ perceptions of those expectations and the challenges they face in meeting them. Five pet owner focus groups (27 owners) and three veterinarian focus groups (24 veterinarians) were conducted with standardized open-ended questions and follow-up probes. Thematic analysis of the transcribed data was conducted to identify trends and patterns that emerged during the focus groups. Three pet owner-based themes were identified: 1) understanding the client; 2) providing information suitable for the client; and 3) decision-making. In addition, three barriers for veterinarians affecting information exchange and decision-making were identified: 1) time constraints; 2) involvement of multiple clients; and 3) language barriers. Results suggest that pet owners expect to be supported by their veterinarian to make informed decisions by understanding the client’s current knowledge, tailoring information and educating clients about their options. Breakdowns in the information exchange process can impact pet owners’ perceptions of veterinarians’ motivations. Pet owners’ emphasis on partnership suggests that a collaborative approach between veterinarians and clients may improve client satisfaction.
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10

Nogueira Borden, Leandra J., Cindy L. Adams, Brenda N. Bonnett, Carl S. Ribble, and Jane R. Shaw. "Comparison of veterinarian and standardized client perceptions of communication during euthanasia discussions." Journal of the American Veterinary Medical Association 254, no. 9 (May 2019): 1073–85. http://dx.doi.org/10.2460/javma.254.9.1073.

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Dissertations / Theses on the topic "Client-veterinarian Communication"

1

Cipolla, M. "ONE COMMUNICATION AND ONE HEALTH: COMMUNICATION IN VETERINARY MEDICINE TO IMPROVE HUMAN HEALTH." Doctoral thesis, Università degli Studi di Milano, 2014. http://hdl.handle.net/2434/232569.

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Health communication has become recently an essential and powerful tool for public health. Its role has been largely recognized in human medicine, but it has been less considered in veterinary medicine even if this latter field is not less decisive for the human health. The One Health concept unified the two medicines recognizing that human health is inextricably connected to animal health and environment. Within this framework, we design this study to investigate the relationship between health communication and One Health. Particularly, we focused on the role of communication in veterinary medicine and how it has the potential to improve human health. Veterinary medicine competences include a broad spectrum of aspects, which can’t be covered in a single study. Moreover, we were interested in investigate if communication has a role also in the veterinary areas traditionally considered less linked to public health. Therefore, this study was focused on clinical communication, both in companion and in food-producing animals practice. This study confirmed the outcomes from previous surveys and showed the importance of communication in veterinary medicine in improving human health. Communication in veterinary medicine is not less important for human health, and is not different from what is usually considered health communication. Indeed, both of them cover the same issue (zoonoses, food safety etc.) and use the same strategies. Therefore, a “One Communication” approach appear to be the most helpful tool in improving human health in the One World-One Health-One Medicine.
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Books on the topic "Client-veterinarian Communication"

1

The art of veterinary practice: A guide to client communication. Philadelphia: University of Pennsylvania Press, 1995.

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2

Boss, Nan. Educating your clients from A to Z: What to say and how to say it. 2nd ed. Lakewood, Colo: AAHA Press, 2011.

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3

Klingborg, Jon. Exam room communication: A quick guide for veterinarians. Lakewood, Colo: AAHA Press, 2011.

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4

Association, American Animal Hospital, ed. Client satisfaction pays: Quality service for practice success. 2nd ed. Lakewood, Colo: AAHA Press, 2009.

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5

Smith, Carin A. Client satisfaction pays: Quality service for practice success. 2nd ed. Lakewood, Colo: AAHA Press, 2009.

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Smith, Carin A. Team satisfaction pays: Organizational development for practice success. Peshastin, WA: Smith Veterinary Consulting, 2008.

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Smith, Carin A. Team satisfaction pays: Organizational development for practice success. Peshastin, WA: Smith Veterinary Consulting, 2008.

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8

Durrance, Dana. Connecting with clients: Practical communication for 10 common situations. 2nd ed. Lakewood, Colo: American Animal Hospital Association Press, 2009.

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9

Clients, Pets, and Vets: Communication and Management. Iowa State Press, 2000.

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10

Connecting with Clients: Practical Communication Techniques for 15 Common Situations. American Animal Hospital Association, 1998.

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You might also be interested in the extended bibliographies on the topic 'Client-veterinarian Communication' for particular source types:
Journal articles
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