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Dissertations / Theses on the topic 'Clients service'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Knutsen, Johannes. "Web Service Clients on Mobile Android Devices : A Study on Architectural Alternatives and Client Performance." Thesis, Norwegian University of Science and Technology, Department of Computer and Information Science, 2009. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-9857.

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<p>This paper studies Android, a new open source software stack initiated by Google, and the possibilities of developing a mobile client for MPower, a service oriented architecture platform based upon SOAP messaging. The study focuses on the architectural alternatives, their impacts on the mobile client application, Android’s performance on SOAP messaging, and how Web services’ design can be optimized to give well performing Android clients. The results from this study shows how different architectures directly impacts properties, like off-line usage support, of a SOAP client application on

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2

Abdelsalam, Wegdan Ahmad Elsay Fouad. "Maintaining Quality of Service for Adaptive Mobile Map Clients." Thesis, University of Waterloo, 2001. http://hdl.handle.net/10012/1195.

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Mobile devices must deal with limited and dynamically varying resources, in particular, the network quality of service (QoS). In addition, wireless devices have other constraints such as limited memory, battery power, and physical dimensions. Applications that execute in such environments need to adapt to the dynamic operating conditions in order to preserve an acceptable level of service as close to 100% of the time as possible. Viewing and downloading digital spatial data on mobile devices has become more popular, especially with the availability of <i>location-aware</i> applications

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Zhao, Pengran. "Inter-Application Communications Between IPTV Clients." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-186272.

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The master thesis: Inter-application communication in IPTV client was conducted at the Business Multimedia Unit in Ericsson. In the IPTV client side, there is a need to control another IPTV client remotely with a low latency. This functionality can be used in playing game and remote operation in IPTV. The current solution is that clients communicate through the portal (Ericsson’s Web based IPTV system) in remote location with high latency. The focus of this thesis work is designing, building and evaluating a communication mechanism among IPTV clients in a LAN. The major contribution of this th

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4

Lee, Choon-Hwa. "Context-aware, ubiquitous service discovery and delivery for mobile clients." [Gainesville, Fla.] : University of Florida, 2003. http://purl.fcla.edu/fcla/etd/UFE0000864.

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5

Showalter, Mandy. "Inequitable service delivery to African American clients in vocational rehabilitation." Online version, 2001. http://www.uwstout.edu/lib/thesis/2001/2001showalterm.pdf.

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6

Krolikowska-Adamczyk, Ewa. "Social bonds in clients' business relationships with professional service providers." Thesis, University of Greenwich, 2013. http://gala.gre.ac.uk/11945/.

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The emergence of Relationship Marketing around 40 years ago has led to an improvement in our understanding and management of business relationships through the study of relationship constructs such as loyalty. Researchers have also found a number of different bonds in business relationships. One of these is social bonds which develop between individuals and can impact positively on long-term client relationships at an organisational level. However social bonds have suffered from a lack of clarity in definition, identification and measurement. Scale development has been limited as most research

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7

Russek, Lisa Marie. "Social workers' responses to religious clients." CSUSB ScholarWorks, 1995. https://scholarworks.lib.csusb.edu/etd-project/1042.

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8

Libilbehety, Marie-Michelle. "« Client-centrisme » à Transilien SNCF : étude sur quelques dispositifs de captation des « clients » : vers une coproduction du service ?" Paris 5, 2010. http://www.theses.fr/2010PA05H026.

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En trente ans, un glissement sémantique de l’usager vers l’appellation de « client » s’est opéré dans les organisations publiques, révélateur d’une « orientation client ». Nous avons tenté de renouveler le champ d’investigation du « client-centrisme » par l’étude qualitative de quelques dispositifs de captation utilisés à Transilien SNCF, « marque du service public de la SNCF en Ile-de-France ». L’analyse transversale des différents dispositifs de captation observés montre qu’ils ne relèvent pas de la même orientation « clientcentrée ». Ces résultats s’expliquent par : l’historicité des dispos

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9

Sonsa-ardjit, Pitchaya, and Ramon Vejaratpimol. "Clients’ Perspectives Toward Audit Service Quality of the Big 4 inThailand." Thesis, Karlstad University, Faculty of Economic Sciences, Communication and IT, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-6198.

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<p>Purpose</p><p>The purpose of this thesis is, firstly, to investigate clients’ perspective toward the Big 4’s financial audit service quality. Secondly, the gaps between clients’ perceptions and expectations of audit service quality provided by the Big 4 audit firms will be studied. Finally, factors influencing clients’ expectations of audit service quality will be categorised.</p><p>Method</p><p>A combination of qualitative and quantitative approach is used in the form of a web-based self-completion questionnaire. A qualitative approach is used in one section of the questionnaire which is a

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10

Woolley, Jessica. "Clients' and carers' experiences of an Early Intervention for Psychosis Service." Thesis, Cardiff University, 2012. http://orca.cf.ac.uk/38257/.

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Early Intervention Services (EISs) for Psychosis have developed rapidly over the past decade. They offer support to people aged between 14-35 years of age with a first presentation of psychotic symptoms or during the first three years of psychotic illness. A plethora of research has explored the effectiveness of the EIS approach in terms of clinical outcomes, but few studies have explored clients’ and carers’ experiences of such services. This study focussed on clients’ and carers’ views and experiences of an EIS. Semi-structured interviews were conducted with 13 participants (8 clients and 5

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11

Stewart, Heather Margaret. "The evaluation of legal services by commercial and corporate clients : implications for service design and delivery." Thesis, University of Bradford, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.521595.

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12

Hugol-Gential, Clémentine. "Le service au restaurant : analyse linguistique et multimodale des interactions entre personnel de service et clients." Thesis, Lyon 2, 2012. http://www.theses.fr/2012LYO20011.

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Le service, basé sur de nombreuses ressources verbales et multimodales, est déterminant dans l’organisation de la prise de repas au restaurant. Dans le cadre de ce travail de recherche, nous nous sommes particulièrement intéressée aux interactions se déroulant entre le personnel de service et la clientèle grâce à la collecte d’un corpus d’enregistrements vidéo réalisée en situation naturelle, au sein de plusieurs restaurants. Ce travail empirique, mené dans une perspective praxéologique et interactionnelle, nous a permis de dégager plusieurs phénomènes interactionnels constitutifs des pratique

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Ebedo, Sousan. "Le rôle de l'orientation relationnelle des clients dans le perception de la valeur et de la qualité de la relation banque-client : une application au secteur bancaire français." nice, 2010. http://www.theses.fr/2010NICE0027.

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Au cours de ces dernières années, le domaine bancaire a connu de profonds bouleversements: dérégulation, concurrence accrue, crise financière et modification des activités face à une clientèle plus exigeante, mieux formée et informée. Le but de cette recherche est de présenter un nouvel outil de segmentation des clients selon leur orientation relationnelle dans le contexte du marché bancaire des particuliers. De plus, cette recherche tente d’identifier les principaux déterminants de la valeur perçue des services bancaires et montrer le rôle stratégique de l’orientation relationnelle des client

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Douglass, Carolinda. "Diagnostic assessment and treatment service utilization among Alzheimer's disease clients in California." Santa Monica, CA : Rand, 1994. http://books.google.com/books?id=wPfaAAAAMAAJ.

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Herbert, Abigail Z. "The response of a learning disability service to clients' HIV risk sexual behaviour." Thesis, University of Surrey, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.362637.

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Poll, Ray. "Non-attendance at drug service hepatitis C outreach clinics : clients and staff experiences." Thesis, Sheffield Hallam University, 2014. http://shura.shu.ac.uk/8756/.

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Non-attendance in the drug service hepatitis C outreach clinic means clients miss essential components of care: being offered lifestyle advice such as limiting their alcohol intake (to prevent further progression of liver disease);a discussion about ways to avoid transmission to others; and referral for hospital treatment, which can be curative. In the absence of much empirical evidence many suggestions have been given for missed appointments by hepatitis C patients. For example, they forget, lead ‘chaotic lifestyles’, the infection is ‘not a priority’ to them and they are ‘hard-to-reach’. Thi

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Burton, Elissa. "Physical activity for older home care clients receiving a restorative home care service." Thesis, Curtin University, 2014. http://hdl.handle.net/20.500.11937/1551.

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This was a three stage study. Stage one identified the physical activity levels and barriers and motivators to activity for older people who had received a restorative or ‘usual’ home care service. Stage two was a pilot study to establish that it was feasible to deliver a lifestyle exercise program (LiFE) within a restorative home care service. Stage three then evaluated the effectiveness of LiFE within the restorative service, comparing it to a structured exercise program.

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Beauquier, Sophie. "Enjeux, contraintes et potentialités des organisations "orientées clients" : le cas de deux entreprises de service : ASSUR et la RATP." Phd thesis, Ecole des Ponts ParisTech, 2003. http://tel.archives-ouvertes.fr/tel-00005756.

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Depuis plus d'une dizaine d'années, les notions de service(s) et de relation(s) de service prennent une importance croissante dans les entreprises et les administrations. C'est le cas dans les deux entreprises de services que nous avons étudiées (une entreprise d'assurance et une entreprise de transport) qui s'efforcent désormais de placer le client-usager au centre de leur fonctionnement organisationnel et de leurs processus, avec pour objectif la mise en place d'organisations « orientées client ». Cette nouvelle orientation se traduit par une modification des situations et des conditions de

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Lima, Maria Rita Queiró Pedroso de. "A reputação da CP - Comboios de Portugal e a sua relação com a qualidade do serviço, a satisfação e a lealdade." Master's thesis, Instituto Superior de Economia e Gestão, 2016. http://hdl.handle.net/10400.5/12948.

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Mestrado em Marketing<br>O interesse na reputação corporativa tem crescido, pois a reputação traduz a posição de uma empresa internamente e nos mercados, através dos seus stakeholders (Fombrun, Gardberg e Sever, 2000). A reputação é um "termo coletivo referindo-se às visões de todos os stakeholders" (Davies, Chun, da Silva e Roper, 2001, p. 114) sobre a empresa. Este estudo aborda a reputação no setor dos transportes ferroviários. Tem como objetivos (1) a avaliação da reputação, (2) a avaliação da qualidade do serviço e análise da sua relação com a reputação, (3) a análise da relação entre a

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Matthias, Olga. "Developing a customisation blueprint for management consultancies to better serve their clients." Doctoral thesis, University of Bradford, 2013. http://hdl.handle.net/10454/6412.

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The purpose of this DBA is to develop a Customisation Blueprint so that consultancies can provide a more tailored, responsive service to clients. This study seeks to find out what matters to clients when purchasing consultancy, how clients substantiate this and how it affects their decision-making. This study also seeks to establish if the factors influencing buyer¿s evaluation of the consultant can be favourably influenced by the consultants. By fulfilling client requirements more precisely and effectively, consultants are able to better serve their clients. In this way they are also able to

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Lage, Freitas André. "Autonomous service execution driven by service-level agreements." Rennes, INSA, 2012. http://www.theses.fr/2012ISAR0003.

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Des services numériques sont utilisés pour concevoir des applications reparties en abstrayant des logiciels et ressources virtuelles. La relation entre les services est définie par des accords au niveau de service (SLA) qui décrivent la Qualité de Service (QoS). Dans ce contexte, le défi est de gérer l'exécution des services en respectant la QoS. En premier lieu, ces services s'exécutent sur des environnements dynamiques et distribués. Ensuite, des buts de haut-niveau tels que la QoS et le prix du service doivent être traduits afin de configurer le système. Cette thèse propose une solution aut

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Perera, Annie M. "Psychological factors associated with service utilisation in clients fulfilling diagnostic criteria for borderline personality disorder." Thesis, Coventry University, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.368835.

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Li, Xiang, and 李想. "Risk factors for all-cause mortality in the elderly health service clients in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2011. http://hub.hku.hk/bib/B46940169.

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Dubé, Étienne. "Conception et développement d'un service Web de constitution de mini cubes SOLAP pour clients mobiles." Thesis, Université Laval, 2008. http://www.theses.ulaval.ca/2008/25804/25804.pdf.

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Les applications d’aide à la décision spatiale telles que SOLAP (Spatial OLAP) sont traditionnellement conçues pour les environnements informatiques de bureau. L’adaptation des applications SOLAP aux contextes d’utilisation mobile (e.g. PDA et téléphones mobiles) pose certains problèmes dus à la nature et aux contraintes de ces environnements. Ce projet de recherche vise à apporter une solution, basée sur une architecture orientée services (SOA), pour l’adaptation des cubes de données SOLAP aux environnements mobiles. Il s’agit d’un service Web capable de transformer les cubes SOLAP des entrep

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Pillay, Dhanashree. "Geriatric audiology : clients' perspectives of service delivery in an affluent, urban area in South Africa." Diss., University of Pretoria, 2009. http://hdl.handle.net/2263/27116.

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Current research in the field of geriatric audiology focuses on the audiological assessment and management. However there is a lack of published work describing the perspectives of the geriatric individuals with a hearing loss regarding the audiological service delivery received. This study aimed to determine the perspectives of the geriatric individuals with a hearing loss in this regard. Convenience sampling was utilised to recruit 50 geriatric individuals who wore hearing aids, in Gauteng. A two phase methodology was employed in this study. Phase one included a questionnaire aimed to determ

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Naidoo, Nevania. "Monitoring and Evaluation Practices of Corporate Clients of an External Employee Assistance (EAP) Service Provider." Diss., University of Pretoria, 2017. http://hdl.handle.net/2263/58522.

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This study explores monitoring and evaluation as a critical element in the success of any EAP. This forms part of Standard 27 in the EAPA-SA standards document. The monitoring and evaluation of the EAP in an organisation refers not only to the individual employee but also to the work organisation and the impact, success, and value of the programme within these two spheres. In recent years, EAPs have been recognised for returning employees to higher levels of efficiency and productivity as a result of the brief therapy offered. In order to maintain this recognition, it is critical for EAPs to d

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Ramos, Liliana Patrícia Ferreira. "A qualidade do serviço e a satisfação do cliente : aplicação prática a uma clínica médica dentária." Master's thesis, Instituto Superior de Economia e Gestão, 2018. http://hdl.handle.net/10400.5/16416.

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Mestrado em Ciências Empresariais<br>Perante um mundo cada vez mais globalizado e competitivo, torna-se essencial para as empresas apostarem na qualidade como forma de sobrevivência. Promover a satisfação constante dos clientes aumenta vantagem competitiva de qualquer organização independentemente do setor de atividade. O presente estudo tem por objetivo perceber a qualidade do serviço de uma clínica médica dentária designada Flexsmile Clinic LDA, através das expetativas e perceções dos seus clientes. Nesta investigação foi aplicado o modelo SERVQUAL, considerado um dos métodos mais utilizad

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Pettersson, Terés, Ylva Hultén, and Maria Beradovic. "Customer Satisfaction and Loyalty : A study of Swedbank's small corporate clients in Gothenburg." Thesis, Jönköping University, JIBS, Business Administration, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-659.

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<p>The customer satisfaction and loyalty for Swedbank have in a recent study shown to be among the lowest for all banks in relation to corporate customers. Since there is not much interaction with small enterprises compared to mediumsized and large enterprises and a vast majority of customers are small corporations, there was a need to focus on this seg-ment and find what they believed was in need of improvement. This study was conducted in cooperation with Swedbank in Gothenburg. The authors worked as consultants with the base of the satisfaction and loyalty study conducted by SKI in October

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Martel, Eric. "Au nom de, pour et avec les clients, la résistance des salariés au contact autour de la relation de service." Thesis, Université Paris-Saclay (ComUE), 2015. http://www.theses.fr/2015SACLS087/document.

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Dans ce travail de recherche, nous analysons des phénomènes de connivence à caractère oppositionnel, désignés sous le terme de « résistance conjointe » impliquant des salariés au contact et des clients dans le cadre de la relation de service. Pour cela, nous explorons trois courants de la littérature que sont : la résistance des salariés, la résistance des consommateurs et la relation de service. Cette recherche qualitative est adossée à trois études de cas : une grande enseigne culturelle, une entreprise issue du service public et une organisation du secteur de la santé. Elle est principaleme

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Cekiso, N. A. (Neliswa Albertina). "Pricing models of employee assistance programmes : experiences of corporate clients serviced by a leading employee assistance program service provider in South Africa." Diss., University of Pretoria, 2014. http://hdl.handle.net/2263/41569.

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Pricing models of Employee Assistance Programmes: experiences of corporate clients serviced by a leading Employee Assistance Programme service provider in South Africa. Pricing models is one of the sub-standards in programme design amongst the standards outlined in the Employee Assistance Programme Association of South Africa (EAPA-SA). According to EAPA-SA (2010:5), costing an EAP should be based on sound financial principles. Such costing will ensure the best possible application of financial resources with the objective of justifying the balance between expenditure and benefits. However, p

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Mpunzana, Thandeka Deligence. "A critical analysis of communication and language practices prevalent between ABSA Bank (Empangeni) and their clients." University of Zululand, 2012. http://hdl.handle.net/10530/1264.

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A thesis submitted in fulfillment of the requirements for the degree of Master of Arts in Communication Science at the University of Zululand, South Africa, 2012.<br>Relationship in banking has become very competitive in the recent past, more especially in the aftermath of the recent global economic meltdown. Most of the major banks in South Africa are not only striving to improve the quality and quantity of their clientele but also to maintain their survival in the corporate market. Most relationship in banks focus on customer satisfaction and customer loyalty, however, the issue of langu

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Ryan, Moling. "Access to Justice. A Study of the Legal Needs of Clients of the Citizens Information Service." Thesis, Queen's University Belfast, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.492497.

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This study seeks to address the gap in research in the Republic of Ireland on the topic of access to justice. It is argued that in order to meaningfully address this topic there needs to be reliable and quantifiable data regarding the legal or justiciable needs of the public. This data is widely available in other jurisdictions. The research was undertaken through a legal needs survey the content of which was based extensively on similar surveys in neighbouring jurisdictions. Because of the cost and other resources involved, it was decided to take as the 'urvey population a national sample of

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Jansson, Lennart. "Needs of Support and Service in Mentally Disabled Clients : Population-Based Studies in a Swedish County." Doctoral thesis, Uppsala : Acta Universitatis Upsaliensis : Univ.-bibl. [distributör], 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-4841.

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Sitte, De Longueval Oriane. "Composer avec les violences des clients en situations : le cas des employés de service SNCF-Transilien." Thesis, Paris Sciences et Lettres (ComUE), 2018. http://www.theses.fr/2018PSLED077.

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Les violences des clients à l’endroit des employés de service sont nombreuses, multiformes et systématiques. Pour autant, en sciences de gestion, elles restent peu étudiées et sont encore plus rarement explorées de façon compréhensive. Une conception dominante consiste à les envisager comme des évènements, à les distinguer selon leur nature verbale ou physique, à recueillir les actes des employés pour y faire face ou à identifier les variables de conception et d’état qui régissent le phénomène. En contrepoint, cette thèse propose d’explorer la violence des clients à partir de l’écologie de ses

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Bergeron, Aimée. "Les motifs de l'abandon du suivi psychosocial chez la clientèle ayant des troubles mentaux majeurs : le point de vue des clients et des intervenants." Thesis, Université Laval, 2009. http://www.theses.ulaval.ca/2009/26254/26254.pdf.

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Livadiotakis, Georgia. "The impact of continuing care reforms to home support service on former senior clients, a regional assessment." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2001. http://www.collectionscanada.ca/obj/s4/f2/dsk3/ftp04/MQ61580.pdf.

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Guarino, Honoria M. "AIDS and identity construction: The use of narratives of self-transformation among clients of AIDS service organizations." Diss., The University of Arizona, 2003. http://hdl.handle.net/10150/280477.

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The central objective of this paper is to investigate how the experience of living with HIV/AIDS in the U.S. impacts an individual's sense of identity and to what extent this identity is influenced by the institutional ideologies of AIDS service organizations and the "dominant discourse" of AIDS these organizations help produce. My analysis is based upon three years of participant-observation at Gay Men's Health Crisis (GMHC), a major AIDS service organization in New York City, as well as in-depth semi-structured interviews with 34 HIV positive individuals, all of whom are clients of either GM

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Leung, Wing-yee James, and 梁永宜. "An exploratory study of the work attitudes of school dropout clients in an outreaching social work setting." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1987. http://hub.hku.hk/bib/B31247891.

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Roux, Xavier. "Vitrines et coulisses des relations bancaires : enquêtes sur des professionnels de l'argent et leurs clients." Versailles-St Quentin en Yvelines, 2006. http://www.theses.fr/2006VERS019S.

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Combinant plusieurs méthodes, la thèse explore la manière dont le point de rencontre entre sujets sociaux et institutions de l'argent a été redéfini au nom de l'orientation client. Pris entre le nom de vitrine (conseiller), l'image traditionnelle du banquier et les contraintes commerciales, les professionnels construisent des styles mettant en scène plusieurs formes de rationalité, plus ou moins distantes par rapport au travail prescrit. De forts enjeux de reconnaissance sociale traversent les relations bancaires, qui apparaissent comme des montages composites, parfois conflictuels. Dans le fa

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Boustany, Samir Mahfuz. "Serviços ao cliente como estratégia de relacionamento: um estudo sobre a satisfação e a lealdade do consumidor em uma rede supermercadista." Universidade Federal de Santa Maria, 2006. http://repositorio.ufsm.br/handle/1/4568.

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In the last twenty years there have been an increasing number of companies that chose strategies to establish a relationship with their clients. In consequence, several studies concerning the Relationship Marketing have been developed with the purpose to identify which type of strategy is more accepted by the clients and to evaluate the efficiencies of these actions in obtaining the loyalty at clients. Therefore, this study intends to analyze the effects of the level of the service satisfaction and costumer loyalty within a supermarket company. The SERVQUAL (Parasuraman et al. 1988 e 1991) mod

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Leung, Wing-yee James. "An exploratory study of the work attitudes of school dropout clients in an outreaching social work setting /." [Hong Kong : University of Hong Kong], 1987. http://sunzi.lib.hku.hk/hkuto/record.jsp?B12341708.

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Honcharuk, Anastasiya, and Анастасія Максимівна Гончарук. "Customization and logistics." Thesis, National Aviation University, 2021. https://er.nau.edu.ua/handle/NAU/50533.

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1. Maya E. Dollarhide Mass Customization term URL: https://www.investopedia.com/terms. 2. LAMPEL, J., and MINTZBERG, H. Customizing customization. Sloan Management Review. Vol. 38, 1996, p. 21-30. 3. Guixiu Qiao, Roberto F. Lu, and Charles McLean, (2004), “Process control and logistics management for mass customization manufacturing”, IIE Annual Conference and Exhibition, p 1517-1522<br>Customization is one of the most important processes in each industry in the modern world. The logistics industry uses it for the growth of business, to get profit, and customer loyalty. Customization as a

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Sangare, Mariam. "La microfinance : quels liens entre les modèles de financement des institutions et la qualité des services offerts aux clients ?" Thesis, Toulouse 1, 2013. http://www.theses.fr/2013TOU10021/document.

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L’objectif de cette thèse est d’éclairer les liens éventuels entre le financement de la microfinance et la qualité des services définie comme l’adaptation de l’offre aux divers besoins de la clientèle. En nous appuyant sur une approche de la « qualité » dans l’appréciation de l’efficacité de la microfinance, ce travail nous mène à un double questionnement. Le premier concerne la définition des critères de qualité des services de microfinance. Le second porte sur la relation entre la gouvernance des institutions et la qualité des services pour les clients. En combinant l’analyse théorique avec

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Portillo, Carmen Julieta 1955. "RESOURCES AND OBSTACLES TO MENTAL HEALTH SERVICE UTILIZATION: INTERVIEWS WITH CHRONICALLY MENTALLY ILL MEXICAN AMERICAN CLIENTS AND SIGNIFICANT FAMILY MEMBERS." Thesis, The University of Arizona, 1986. http://hdl.handle.net/10150/291716.

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The intent of this study was to examine the perceived resources and obstacles which were related to the utilization of mental health services by chronically mentally ill Mexican American clients. Specifically, the study identified resources and obstacles encountered by six chronically mentally ill clients and six family members as they accessed various mental health services. The study was conducted in the fall of 1985 from clients currently receiving services from La Frontera Center, Inc., Tucson, Arizona. Data were interpreted through content analysis to conceptualize and categorize client a

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Mahendiran, Suraba. "What are the perceptions of Sri Lankan Tamil clients accessing a mental health service in a Hindu temple?" Thesis, University of Surrey, 2012. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.576168.

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Waggoner, Katherine Jane. "Bread and roses : clinical social work with clients living in poverty : a project based upon an independent investigation /." View online, 2008. http://hdl.handle.net/10090/5942.

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Sookraj, Dixon. "Factors related to human service delivery to underserved clients by private sector nonprofit social service organizations : an ecological study of national outpatient substance abuse treatment units /." The Ohio State University, 1995. http://rave.ohiolink.edu/etdc/view?acc_num=osu1487864986609544.

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Lamont, Neil. "Is time of the essence? : experiential accounts from clients of time-limited existential therapy at an HIV counselling service." Thesis, Middlesex University, 2015. http://eprints.mdx.ac.uk/17131/.

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This was an idiographic investigation capturing the first-hand experiential accounts of four participants who had recently received existential time-limited therapy (ETLT) at a counselling service for people affected by HIV. To date there has been little research of ETLT practice which is particularly notable since major service providers are increasingly offering only time-limited contracts, reflective of pervasive resource constraints. Further, this research was conducted at a time when we are witnessing the increasing homogenisation of counselling psychology; a profession characterised by a

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Kaiser, Lena Katharina, and Anna Federika Würthner. "Keeping SaaS business clients loyal : An exploratory multi-case study on how to design loyalty initiatives." Thesis, Internationella Handelshögskolan, Jönköping University, IHH, Företagsekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-48974.

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Business-to-business customer loyalty management is an essential and long-standing theme in business research and practice. Loyal clients are of great importance within Software-as-a-Service (SaaS), as the business model relies strongly on long-term business relationships, e.g. due to subscription models. Nevertheless, to the best of our knowledge, there is no study on how to design loyalty initiatives used in business-to-business SaaS relationships yet. Therefore, our thesis asks the question “How can loyalty initiatives be designed to improve the loyalty of SaaS business clients?”. By applyi

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Philippe, Jean. "Satisfaction du client et qualité des interactions de service : l'ordinateur au guichet." Aix-Marseille 3, 1996. http://www.theses.fr/1996AIX32023.

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Cette thèse propose et teste un modèle d'analyse de l'interaction de service en distinguant les formes de l'interaction. La plupart des analyses de l'interaction considèrent la rencontre de service comme une interaction individuelle, un face-à-face, une dyade où les rôles du client et du personnel sont bien définis pour produire le résultat du service. A contrario, elles servent de point d'appui pour évaluer les situations de libre-service où le client est seul face aux machines à service : absence d'interaction humaine, communication digitale, caractère interactif du support physique des serv

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