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1

Bloom, Nicholas, Renata Lemos, Raffaella Sadun, and John Van Reenen. "Healthy Business? Managerial Education and Management in Health Care." Review of Economics and Statistics 102, no. 3 (2020): 506–17. http://dx.doi.org/10.1162/rest_a_00847.

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We investigate the link between hospital performance and managerial education by collecting a large database of management practices and skills in hospitals across nine countries. We find that hospitals closer to universities offering both medical education and business education have lower mortality rates from acute myocardial infarction (heart attacks), better management practices, and more MBA-trained managers. This is true compared to the distance to universities that offer only business or medical education (or neither). We argue that supplying bundled medical and business education may b
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Stefanelli, M. "Knowledge and Process Management in Health Care Organizations." Methods of Information in Medicine 43, no. 05 (2004): 525–35. http://dx.doi.org/10.1055/s-0038-1633911.

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Summary Objective: Medical knowledge management and care process management have become to be considered as valuable strategic assets that can lead to sustained increase in Health Care Organization (HCO) performance. Thus, it is essential to investigate which are the enablers for promoting knowledge-based organizations (people, organization, process, and system perspectives). Although they are essential for a HCO to manage knowledge effectively, it is still unclear how to employ them in more principled fashion. This requires innovative management strategies to determine effective ways of utili
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Casson, Catherine, and Mark Casson. "“To Dispose of Wealth in Works of Charity”: Entrepreneurship and Philanthropy in Medieval England." Business History Review 93, no. 3 (2019): 473–502. http://dx.doi.org/10.1017/s0007680519000874.

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While entrepreneurs are increasingly recognized as important participants in the medieval economy, their philanthropic activities have received less attention than those of the gentry and nobility. This article identifies the contribution that the study of medieval entrepreneurs can make to broader business history debates surrounding the identity of philanthropists and their beneficiaries, the types of causes they supported, and their impact on wider society. Philanthropic entrepreneurs used the profits of commerce to provide infrastructure, health care, and education to their local communiti
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Che-Ani, Adi Irfan, and Roslan Ali. "Facility management demand theory." Journal of Facilities Management 17, no. 4 (2019): 344–55. http://dx.doi.org/10.1108/jfm-09-2018-0057.

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Purpose This study aims to confirm the inverse relationship between scheduled corrective maintenance (SCM) and corrective maintenance (CM) in health-care facility management. That is, the higher the SCM, the lower the demand for CM, and the lower the SCM, the higher the demand for CM. Furthermore, the study shows the importance of SCM as compared with CM in healthcare facilities. Design/methodology/approach This study investigated 28 services in facility engineering services for an exploratory study by using the open-ended approach of the grounded theory. Five years of data with a total of 20,
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Klein, Rudolf. "Joan Higgins, The Business of Medicine: Private Health Care in Britain, Macmillan, 1988. 260 pp. £20.00, paper £6.95." Journal of Social Policy 18, no. 3 (1989): 441–43. http://dx.doi.org/10.1017/s0047279400017657.

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Asjad, Mohammad, Azazullah Alam, and Faisal Hasan. "A comparative study of classifier techniques for lift index data analysis." Benchmarking: An International Journal 25, no. 2 (2018): 632–41. http://dx.doi.org/10.1108/bij-09-2016-0137.

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Purpose A classifier technique is one of the important tools which may be used to classify the data or information into systematic manner based on certain criteria pertaining to get the accurate statistical information for decision making. It plays a vital role in the various applications, such as business organization, e-commerce, health care, scientific and engineering application. The purpose of this paper is to examine the performance of different classification techniques in lift index (LI) data classification. Design/methodology/approach The analyses consist of two stages. First, the ran
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Hinrichs, Saba, Deepa Jahagirdar, Céline Miani, Benoit Guerin, and Ellen Nolte. "Learning for the NHS on procurement and supply chain management: a rapid evidence assessment." Health Services and Delivery Research 2, no. 55 (2014): 1–132. http://dx.doi.org/10.3310/hsdr02550.

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BackgroundProcurement of clinical and non-clinical goods has been identified as one area for efficiency savings for the NHS. There is a need for robust evidence to help the NHS make informed decisions about how to make such savings and there is potential for lessons to be learned from activities and initiatives implemented elsewhere to enable the adoption of good practice. The work presented in this report seeks to contribute to this process by advancing our understanding of the evidence on procurement and supply chain management (SCM) in sectors within and outside health care that can inform
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Douthit, Brian J., Guilherme Del Fiol, Catherine J. Staes, Sharron L. Docherty, and Rachel L. Richesson. "A Conceptual Framework of Data Readiness: The Contextual Intersection of Quality, Availability, Interoperability, and Provenance." Applied Clinical Informatics 12, no. 03 (2021): 675–85. http://dx.doi.org/10.1055/s-0041-1732423.

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Abstract Background Data readiness is a concept often used when referring to health information technology applications in the informatics disciplines, but it is not clearly defined in the literature. To avoid misinterpretations in research and implementation, a formal definition should be developed. Objectives The objective of this research is to provide a conceptual definition and framework for the term data readiness that can be used to guide research and development related to data-based applications in health care. Methods PubMed, the National Institutes of Health RePORTER, Scopus, the Co
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Lewis, Shirley, Chythra R. Rao, Padmaja Ananth Shenoy, et al. "Is hackathon in oncology a plausible way to foster innovation? An experiential narrative account of conducting Hacking Cancer." BMJ Innovations 7, no. 1 (2020): 164–74. http://dx.doi.org/10.1136/bmjinnov-2020-000464.

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BackgroundHackathons are a popular trend in the technology domain and is considered a powerful tool to spur creativity and innovation. In a health hackathon, an interdisciplinary team of health, technology and management experts work collaboratively to solve a common problem. Health hackathon can be one of the quickest means to derive technology or process-based solutions to the challenges faced by clinicians.MethodsA 2-day hackathon: Hacking Cancer was conducted at a tertiary cancer centre in India to develop quick, cost-effective solutions in cancer care. Twelve oncology-related problem stat
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Hughes, David. "Bob Hudson, Making Sense of Markets in Health and Social Care, Business Education Publishers, Tyne and Wear, 1994, 108 pp., paper £9.95." Journal of Social Policy 24, no. 1 (1995): 150–51. http://dx.doi.org/10.1017/s0047279400024739.

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11

Weismann, Miriam, Sue Ganske, and Osmel Delgado. "Cleveland Clinic Florida “pay-for performance” reimbursement: why the best care does not always make the happiest patients." CASE Journal 16, no. 5 (2020): 625–63. http://dx.doi.org/10.1108/tcj-02-2019-0011.

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Theoretical basis The assignment is to design a plan that aligns patient satisfaction scores with quality care metrics. The instructor’s manual (IM) introduces models for designing and implementing a strategic plan to approach the quality improvement process. Research methodology This is a field research case. The author(s) had access to the Chief Operating Officer (COO) and other members of the management team, meeting with them on numerous occasions. Cleveland Clinic Florida (CCF) provided the data included in the appendices. Additionally, relevant hospital data, also included in the appendi
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Latha.P and Dr. Rincy.V. Mathew. "Influence Of Stress Management On Women Empowerment-Detailed Study Of Women Micro Entrepreneurs." GIS Business 15, no. 1 (2020): 409–14. http://dx.doi.org/10.26643/gis.v15i1.18793.

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Women constitutes the family, which leads to society and nation. Social and economic development of women is necessary for overall economic development of any society or a country. Woman has competed with man and successfully stood up with him in every walk of life and business. Women managed to survive and succeed in this competititon with their hard work, diligence and perseverance. This paper of women entrepreneurship has been discussed the effective stress management of women micro entrepreneurs for the change of them from care taker of the family to economic supporter of the family. Here
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Mombeuil, Claudel, and Anestis K. Fotiadis. "Assessing the effect of customer perceptions of corporate social responsibility on customer trust within a low cultural trust context." Social Responsibility Journal 13, no. 4 (2017): 698–713. http://dx.doi.org/10.1108/srj-02-2017-0032.

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Purpose Many research findings depicted corporate social responsibility (CSR) as a strategic tool for influencing customer behavior, especially customer trust. Nevertheless, rare is research that considered a business ecosystem infested by a low level of cultural trust, political and economic problems, perceived corruption and low level of CSR awareness and engagement as obstacles that may prevent companies from influencing their customers’ behavior. Therefore, this study aims to evaluate whether CSR activities positively influence consumer/user trust toward companies operating within a low-cu
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Trisolini, Michael G. "Applying business management models in health care." International Journal of Health Planning and Management 17, no. 4 (2002): 295–314. http://dx.doi.org/10.1002/hpm.683.

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Leggat, Sandra G. "The real business of health care." Australian Health Review 32, no. 2 (2008): 203. http://dx.doi.org/10.1071/ah080203.

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THIS ISSUE CONTAINS papers that consider some of the complex issues within human resource management (HRM) in health care. In health systems the care provided has tended to be craftbased production ? a trained health professional provides his or her craft for individual patients, with little need for management. Influencing the relationship between practitioner and patient has been limited by professional autonomy and the different cultures that exist among the specialised health professional groups. These differences are illustrated by Perkins et al by the results of a survey of starting and
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Bakirova, E. A., and E. N. Mingazova. "Improving rural health care through business process management." Manager Zdravoochranenia, no. 8 (2020): 20–26. http://dx.doi.org/10.37690/1811-0185-2020-8-20-26.

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Meeting the needs of the rural population in all types of primary health care (pre-medical and general medical care), as well as specialized medical care, improving the quality of medical care for the rural population is an important public health problem that is difficult to solve and is of particular concern to government structures at all levels of government. The article presents an analysis of the literature on the use of business processes in modern healthcare, the main tasks of which are the creation and development of effective models for the provision of medical care that increase not
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Carmichael, B. Donald. "Business Process Reengineering: A Remedy for Health Care." Healthcare Management Forum 7, no. 4 (1994): 44–50. http://dx.doi.org/10.1016/s0840-4704(10)61077-0.

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Health care organizations are facing significant economic constraints that threaten to dismantle core services. The perceived need for reform is great. Business process reengineering may be the strong medicine required to achieve dramatic productivity improvement without jeopardizing the quality and scope of core health care services. Reengineering challenges health care organizations to eliminate functions that do not contribute to a flattened organization structure in which fewer care providers deliver a wider range of health care services. Information technology is used to displace manual c
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Sorell, Tom. "FOCUS: Health Care as Business Introduction." Business Ethics: A European Review 5, no. 4 (1996): 195. http://dx.doi.org/10.1111/j.1467-8608.1996.tb00159.x.

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Garrett, Thomas M., Richard J. Klonoski, and Harold W. Baillie. "American business ethics and health care costs." Health Care Management Review 18, no. 4 (1993): 44–45. http://dx.doi.org/10.1097/00004010-199301840-00006.

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Garrett, Thomas M., Richard J. Klonoski, and Harold W. Baillie. "American business ethics and health care costs." Health Care Management Review 18, no. 4 (1993): 44–50. http://dx.doi.org/10.1097/00004010-199323000-00006.

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Weber, Leonard J. "Health Care Management Ethics: Business Ethics with a Difference." Business Ethics Quarterly 10, no. 4 (2000): 975–82. http://dx.doi.org/10.2307/3857843.

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22

NEWBOLD, DAVID. "Conference Report. Building better business in health care." Journal of Nursing Management 15, no. 5 (2007): 556–68. http://dx.doi.org/10.1111/j.1365-2834.2007.00786.x.

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Gilmartin, Mattia J., and R. Edward Freeman. "Business Ethics and Health Care: A Stakeholder Perspective." Health Care Management Review 27, no. 2 (2002): 52–65. http://dx.doi.org/10.1097/00004010-200204000-00006.

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Lambert, Susan. "Chronic Condition Self-Management: A primary health care change management problem." Australian Journal of Primary Health 11, no. 2 (2005): 70. http://dx.doi.org/10.1071/py05024.

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Australian general practitioners are recognising the need to implement some form of chronic condition management program to better service and cope with the ever-increasing number of patients presenting with chronic conditions. Chronic Condition Self-Management (CCSM) is one such program. In this paper it is argued that the basis of CCSM is a multi-disciplinary, care-team approach, and that implementation of such an approach represents a paradigm shift in primary health care service delivery. This equates to a significant innovation in primary health care service that, in economic terms, aims
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Hassan, Mohsen M. D. "An Application of Business Process Management to Health Care Facilities." Health Care Manager 36, no. 2 (2017): 147–63. http://dx.doi.org/10.1097/hcm.0000000000000149.

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Knickman, James R., Frank B. McArdle, Joshua M. Wiener, Woodrow Wilson Jones, Mitchell F. Rice, and Grace Budrys. "Health Care: Big Business and Public Policy." Journal of Policy Analysis and Management 7, no. 3 (1988): 573. http://dx.doi.org/10.2307/3323739.

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27

Yaokumah, Winfred. "Information security governance implementation within Ghanaian industry sectors." Information Management & Computer Security 22, no. 3 (2014): 235–50. http://dx.doi.org/10.1108/imcs-06-2013-0044.

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Purpose – The purpose of this study is to assess the levels of information security governance (ISG) implementation among major Ghanaian industry sectors. The intent is to benchmark inter-industry sector ISG implementation and to identify areas that may require improvement. Design/methodology/approach – Random sampling strategy was used, and data were collected via Web survey. The data analysis utilized a one-way analysis of variance to determine the differences in means of the levels of implementation of ISG focus areas among five main industry sectors. Findings – The results showed that, as
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Kinoti, Dr Mary Kathambi, and Luke Mwiti Kinoti. "SOCIAL ENTREPRENEURIAL SUPPORT AND ITS IMPACT ON SOCIAL ECONOMIC EMPOWERMENT OF HOUSEHOLDS." International Journal of Sociology 2, no. 1 (2020): 1–24. http://dx.doi.org/10.47604/ijs.1041.

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Purpose: The study aimed to establish the impact of social entrepreneurial support on social-economic empowerment of households and a case study of Riziki Kenya was taken.
 Methodology: The study used a descriptive survey design and the target population for this study was Riziki managers and staff as the key informants, the 230 supported entrepreneurs (households) and 22 supported micro-enterprises groups in Kibra Sub-County. The study employed multi-stage sampling which included purposive and simple random sampling. The study collected primary data using questionnaires. Key Informants i
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Chatfield, Mary. "Buying Smart: Business Strategies for Managing Health Care Costs." Health Care Management Review 12, no. 4 (1987): 92. http://dx.doi.org/10.1097/00004010-198701240-00018.

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Ilin, Igor, Oksana Iliyaschenko, and Alexandra Konradi. "Business model for Smart Hospital health organization." SHS Web of Conferences 44 (2018): 00041. http://dx.doi.org/10.1051/shsconf/20184400041.

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Modern trends in the society development such as population growth, increase of longevity, development of medical technologies and trend of business digitalization require adaptation of the services offered by health organizations to the new conditions. The health organizations management shall form a development strategy, and therefore, form and continuously improve the business model taking into account the dynamically changing environment, new technologies, legislation, etc. for successful positioning in the market, saving and developing the value of the services offered in the health care
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Wicks, Andrew C. "Introduction: Special Issue on Health Care and Business Ethics." Business Ethics Quarterly 12, no. 4 (2002): 409–12. http://dx.doi.org/10.5840/beq200212429.

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Health care has been a hot topic within the United States for over a decade. Despite the many changes that have taken place, health care—and more specifically, versions of what have been termed “managed care”—continues to be a subject of intense debate and ongoing change. Whether the discussion is about access to care, quality of services, costs of care, or strains in the health care provider-patient relationship, a wide variety of stakeholders (e.g., patients, health care providers, health care organizations) have expressed frustration with the health care system. One of the central rallying
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Sherer, Susan A. "St. Luke’s University Health Network." Journal of Cases on Information Technology 14, no. 2 (2012): 1–17. http://dx.doi.org/10.4018/jcit.2012040101.

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The VP and CIO of St. Luke’s University Health Network wants to ensure that IT is a partner with the business in enabling new health care delivery models while controlling rapidly increasing costs. They face the challenge of maintaining existing resources while keeping up with rapid advances in information technology that provide opportunities to transform health care delivery. The VP/CIO wants to insure that new applications are in line with the strategic objectives of the health network. Instituting appropriate project management and governance strategies are critical to achieving this goal
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Ricciardi, Carlo, Giovanni Balato, Maria Romano, Ida Santalucia, Mario Cesarelli, and Giovanni Improta. "Fast track surgery for knee replacement surgery: a lean six sigma approach." TQM Journal 32, no. 3 (2020): 461–74. http://dx.doi.org/10.1108/tqm-06-2019-0159.

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Purpose The reduction of costs has a more and more relevant role in the healthcare context, therefore, a large effort is done by health providers to this aim, for example, by reducing the length of hospital stay (LOS) of patients undergoing surgery. Fast track surgery fits perfectly this issue and was applied to patients undergoing knee replacement surgery due to Osteoarthritis, one of the most common diseases of aged population. The paper aims to discuss these issues. Design/methodology/approach Lean six sigma was applied to analyze the implementation of fast track surgery through the define,
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Swensen, Stephen J., James A. Dilling, Patrick M. Mc Carty, Jeffrey W. Bolton, and Charles M. Harper. "The Business Case for Health-Care Quality Improvement." Journal of Patient Safety 9, no. 1 (2013): 44–52. http://dx.doi.org/10.1097/pts.0b013e3182753e33.

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Garbuio, Massimo, and Nidthida Lin. "Artificial Intelligence as a Growth Engine for Health Care Startups: Emerging Business Models." California Management Review 61, no. 2 (2018): 59–83. http://dx.doi.org/10.1177/0008125618811931.

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The future of health care may change dramatically as entrepreneurs offer solutions that change how we prevent, diagnose, and cure health conditions, using artificial intelligence (AI). This article provides a timely and critical analysis of AI-driven health care startups and identifies emerging business model archetypes that entrepreneurs from around the world are using to bring AI solutions to the marketplace. It identifies areas of value creation for the application of AI in health care and proposes an approach to designing business models for AI health care startups.
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Rooney, Edward, and Anne Keenan Widtfeldt. "Total Quality Management/Continuous Quality Improvement in Business and Health Care." AAOHN Journal 40, no. 7 (1992): 309–10. http://dx.doi.org/10.1177/216507999204000701.

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McCracken, Melody J., and Betty S. Coffey. "An Empirical Assessment of Health Care Management Journals: A Business Perspective." Medical Care Research and Review 53, no. 1 (1996): 48–70. http://dx.doi.org/10.1177/107755879605300103.

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Geelen-Baass, Briana NL, and Jade MK Johnstone. "Building resiliency: ensuring business continuity is on the health care agenda." Australian Health Review 32, no. 1 (2008): 161. http://dx.doi.org/10.1071/ah080161.

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In light of recent disasters and terrorist attacks, private and public organisations alike are becoming increasingly concerned with their ability to continue operating in spite of unforeseen events. This paper describes a project conducted at the Royal Victorian Eye and Ear Hospital to develop a Business Continuity Management (BCM) Framework, and outlines the learning experience. It provides a Framework and describes the key issues to be considered when initiating BCM in a health organisation, concluding that a project management approach can be used to establish a framework for BCM.
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Vadnjal, Jaka, Jurij Bernik, and Andrej Baričič. "Some Aspects of the Health-Care Institutions Management in Slovenia." Organizacija 42, no. 3 (2009): 95–102. http://dx.doi.org/10.2478/v10051-009-0007-0.

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Some Aspects of the Health-Care Institutions Management in SloveniaNot much has research has so far been done into the peculiarities of health-care organization management. The motivation was to explore the possible perspectives of the health-organization management system in comparison to other business forms. The hypotheses were tested through a questionnaire that was mailed to managers in health-care institutions. It has been confirmed to a certain degree that managers with a medical training background have different managerial scopes, oriented more to their own profession, including econo
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Lankford, Tina, Jason Lang, Brian Bowden, and William Baun. "Workplace Health: Engaging Business Leaders to Combat Obesity." Journal of Law, Medicine & Ethics 41, S2 (2013): 40–45. http://dx.doi.org/10.1111/jlme.12108.

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Worksites are an important setting to promote healthy behaviors as 143 million adults are employed full-time and spend 8-10 hours per day at the workplace. Participation in health promotion programs have been shown to have a “dose response” relationship with health care costs, meaning health care costs decrease as employee involvement in health promotion activities in the workplace increase. Also from the employer perspective, it is important to note that obesity is a risk factor for many other chronic conditions, diabetes, heart disease, and cancer and is known to be related to increase injur
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Szewieczek, Aleksandra. "BUSINESS MODEL TRANSFORMATION – CHALLENGES FOR THE MANAGEMENT OF THE HEALTH CARE ENTITY." Ekonomicko-manazerske spektrum 13, no. 2 (2019): 46–55. http://dx.doi.org/10.26552/ems.2019.2.46-55.

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Payton, Fay Cobb, and Michael J. Ginzberg. "Interorganizational Health Care Systems Implementations: An Exploratory Study of Early Electronic Commerce Initiatives." Health Care Management Review 26, no. 2 (2001): 20–32. http://dx.doi.org/10.1097/00004010-200104000-00003.

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Tekic, Jasmina, Vidosav Majstorovic, Dejan Markovic, Angelina Nikodijevic, and Dragoslav Stamenkovic. "Main criteria for models of excellence in health care." Serbian Dental Journal 58, no. 3 (2011): 147–55. http://dx.doi.org/10.2298/sgs1103147t.

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Business excellence models have a long history of development of sixty years. Today, the business excellence model can be essentially classified as world?s most famous models/awards for excellence (Japanese, American and European), the most popular national models of excellence (the Australian, British, German, French), as well as models of excellence companies (Siemens, Philips, Toyota). In the world today there are about 120 models of excellence. The best way to improve quality of health organizations that have systems of quality management is by application of the concept of total quality (
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DeMicco, Frederick J., and John La Forgia. "Hospitality Bridging Healthcare: Career Opportunities for The Future Hotel School Graduate." Journal of Hospitality & Tourism Research 44, no. 7 (2020): 1072–79. http://dx.doi.org/10.1177/1096348020940783.

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Hospitality Bridging Healthcare or H2H services can create a satisfying experience for the patient/guest, which can lead to long-lasting loyalty. Hospitality and health care services will play a critical role for success in the entirety of the process. University graduates of hotel and hospitality schools that focus on this intersection of H2H will be rewarded with challenging and lucrative careers. The path forward includes developing a core curriculum and courses for this promising new H2H career track. It will be an intersection of business management, health care administration, and hotel/
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Ratia, Milla, Jussi Myllärniemi, and Nina Helander. "The potential beyond IC 4.0: the evolution of business intelligence towards advanced business analytics." Measuring Business Excellence 23, no. 4 (2019): 396–410. http://dx.doi.org/10.1108/mbe-12-2018-0103.

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Purpose The private health care sector is seeking to improve their understanding of business processes to be able to improve their performance. The purpose of this paper is to understand the future needs of the private health care sector organizations in terms of business intelligence (BI) and business analytics (BA) to ensure value creation. Design/methodology/approach The four evolution stages of intellectual capital enriched by managerial data-driven approach are used as a framework to point out the future of BI or BA in the private healthcare sector. The research includes private health ca
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Samofalov, Dmytro. "Electronic health system implementation as a component of public health management: world experience." Public administration and local government 44, no. 1 (2020): 92–99. http://dx.doi.org/10.33287/102012.

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The article analyses foreign and domestic scientific and practical investigations on the e-Health system in countries with developed and developing Healthcare system. Different approaches to term «e-Нealth» are considered starting from the instruments, which make availability of medical care easier for a patient up to the system of medical information management and wider abilities of public management of healthcare. The level of trust and public perception of different elements of e-Health in different countries is determined. E-Health implementation risks are analyzed. Ways to implement e-He
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Angeli, Federica, and Anand Kumar Jaiswal. "Business Model Innovation for Inclusive Health Care Delivery at the Bottom of the Pyramid." Organization & Environment 29, no. 4 (2016): 486–507. http://dx.doi.org/10.1177/1086026616647174.

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This article investigates business models innovation for delivering health care at the base of the pyramid (BoP). The examination of six health care organizational cases suggests that co-creation of patient needs, community engagement, continuous involvement of customers, innovative medical technology, focus on human resources for health, strategic partnerships, economies of scale, and cross-subsidization are business model innovation strategies that enable inclusive health care delivery. Based on these findings, we propose a four-dimensional framework. A process of value discovery, leading Bo
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Corona, Marty, and Nadine M. Jacobson. "E-Commerce in Health Care: Can it Improve Access and Lower Cost?" Policy, Politics, & Nursing Practice 2, no. 1 (2001): 58–63. http://dx.doi.org/10.1177/152715440100200110.

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49

Tabrizi, Jafar Sadegh, Elaheh HaghGoshayie, Leila Doshmangir, and Mahmood Yousefi. "New public management in Iran’s health complex: a management framework for primary health care system." Primary Health Care Research & Development 19, no. 03 (2018): 264–76. http://dx.doi.org/10.1017/s1463423617000767.

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Abstract:
BackgroundNew public management (NPM) was developed as a management reform to improve the efficiency and effectiveness in public organizations, especially in health sector. Using the features of private sector management, the managers of health organizations may try to implement the elements of NPM with the hope to improve the performance of their systems.AimsOur aim in the present study was to identify the elements and infrastructures suitable for implementing NPM in the Iranian health complex.MethodIn this qualitative study with conventional content analysis approach, we tried to explore the
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Williams, Iestyn, and Ray Jones. "Social Care Management, Strategy and Business Planning." Health & Social Care in the Community 19, no. 3 (2011): 336. http://dx.doi.org/10.1111/j.1365-2524.2011.00995_2.x.

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