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1

International Council of Shopping Centers., ed. Shopping centers and the media: Crisis communication. International Council of Shopping Centers, 1994.

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2

1972-, Atkins-Sayre Wendy, ed. The communication centers and oral communication programs in higher education: Advantages, challenges, and new directions. Lexington Books, 2012.

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3

Babler, Susan. Communication station: Learning center projects for language. Totline Publications, 1998.

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4

Comins, Jayne. Communication activities with adults. Speechmark, 2005.

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5

Comins, Jayne. Communication activities with adults. Speechmark, 2005.

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6

Comins, Jayne. Communication activities with adults. Speechmark, 2005.

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7

National Research Council (U.S.). Cross-Disciplinary Engineering Research Committee. Workshop Steering Group. Information and technology exchange among engineering research centers and industry: Report of a workshop. National Academy Press, 1985.

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8

Broome, Oringdulph, O'Toole, Rudolf, Boles & Associates. Biomedical Information Communication Center, Oregon Health Sciences University. Broome, Oringdulph, O'Toole, Rudolf, Boles & Associates, 1987.

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9

Molo, Thioune Ramata, International Development Research Centre (Canada), and Codesria, eds. Information and communication technologies for development in Africa. International Development Research Centre, 2003.

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10

University, Oregon Health Sciences. Oregon Health Sciences University, Biomedical Information Communication Center implementation plan. Oregon Health Sciences University, 1988.

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11

Architects, Garfield Hacker. Biomedical Information Communication Center, Oregon Health Sciences University: Interview summary. Garfield Hacker Architects, 1987.

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12

Barbara, Bertani, and Ciceri Rita, eds. Contatti sul filo: Call center tra moderne e tradizionali modalità di comunicazione. FrancoAngeli, 2009.

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13

Barbara, Bertani, and Ciceri Rita, eds. Contatti sul filo: Call center tra moderne e tradizionali modalità di comunicazione. FrancoAngeli, 2009.

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14

Jurgens, Giffin Bolte. Architectural services proposal: Biomedical Information Communication Center, Oregon Health Sciences University. Giffin, Bolte, Jurgens, 1987.

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15

Rebekah, Willett, Robinson Muriel, and Marsh Jackie, eds. Play, creativity, and digital cultures. Routledge, 2009.

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16

C, Williams John. Getting retail right!: Improving productivity with the right communication, training, merchandising, marketing, and tenant-mix/leasing strategies. International Council of Shopping Centers, 2004.

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17

University, Oregon Health Sciences. Grant application for the Biomedical Information Communication Center, Oregon Health Sciences University. Oregon Health Sciences University, 1985.

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18

Partnership, Zimmer Gunsul Frasca. Biomedical Information Communication Center, Oregon Health Sciences University: A statement of qualifications. Zimmer, Gunsul, Frasca Partnership, 1987.

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19

Ronald, Lally J., Mangione Peter L, Young-Holt Carol Lou, Center for Child and Family Studies (Far West Laboratory for Educational Research and Development)., and California Child Development Division, eds. Infant/toddler caregiving. A guide to language development and communication. California Dept. of Education, 1992.

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20

Schweiger, Carol L. Review of an preliminary guidelines for integrating transit into transportation management centers: Final report. U.S. Dept. of Transportation, Federal Transit Administration, Office of Technical Assistance and Safety, 1994.

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21

Architects, Garfield Hacker. Biomedical Information Communication Center, Oregon Health Sciences University: Proposal to provide architectural services. Garfield Hacker Architects, 1987.

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22

Schweiger, Carol L. Review of an [sic] preliminary guidelines for integrating transit into transportation management centers: Final report. U.S. Dept. of Transportation, Federal Transit Administration, Office of Technical Assistance and Safety, 1994.

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23

Grzegorz, Ptaszek, ed. "W czym mogę pomóc?": Zachowania komunikacyjnojęzykowe konsultantów i klientów call center. Wydawnictwo Naukowe "Semper", 2009.

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24

Kaniyaraseril, Jacob. Divine experiences: An inquiry into the charismatic renewal. Media House, 2006.

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25

ACM-SIGUCCS, User Services Conference (17th 1989 Bethesda Md ). ACM SIGUCCS User Services Conference XVII: SIGUCCS'89, Capitalizing on communication, the Bethesda Hyatt Regency, Bethesda, Maryland, October 1-4, 1989. Association for Computing Machinery, 1989.

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26

Committee, Educating Future Physicians for Ontario Project Component 1. Community Advisory. A model of community-medical school academic health sciences centre communication. EFPO Co-ordinating Centre, McMaster University, 1992.

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27

Toigo, Jon William. Disaster recovery planning: For computers and communication resources. John Wiley, 1996.

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28

1952-, Williams Jo, and American Speech-Language-Hearing Association, eds. Effective communication in convention centers and places of assembly: Guidelines for compliance with the Title III regulation of the Americans with Disabilities Act. American Speech-Language-Hearing Association, 1994.

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29

Steve, Jones. Communication @ the center. Hampton Press, 2012.

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30

United States. Government Accountability Office, ed. Medicare Advantage: CMS actions regarding plans' health reform communications. U.S. Govt. Accountability Office, 2010.

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31

Háblová, Anna Beata. Města zdí: Život a smrt obchodních center. Dokořán, 2017.

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32

Skidmore, Owings & Merrill. OHSU/BICC: A statement of qualifications. Skidmore, Owings & Merrill, 1987.

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33

Love, Kyle Anne, Theodore F. Sheckels, Kathleen J. Turner, Marlene M. Preston, and Linda Bartlett Hobgood. Communication Centers. Lexington Books/Fortress Academic, 2015.

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34

Turner, Kathleen J., Theodore F. Sheckels, Kyle Anne Barnett Love, Marlene M. Preston, and Linda Bartlett Hobgood. Communication Centers. Rowman & Littlefield, 2015. https://doi.org/10.5040/9781666988376.

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Communication Centers: A Theory-Based Guide to Training and Management offers advice based on extant research and best practices to both faculty who are asked to develop a communication center and for directors of established centers. Broken into easily understood parts, Turner and Sheckels begin with the development of communication centers, offering guidance on the history of centers, how to start a center, and, in a contribution by Kyle Love, creative approaches to marketing. They provide a communication perspective on selecting and training tutors, and then address how to train the tutors
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35

Essid, Joe, and Brian McTague. Writing Centers at the Center of Change. Taylor & Francis Group, 2019.

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36

Essid, Joe, and Brian McTague. Writing Centers at the Center of Change. Taylor & Francis Group, 2021.

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37

Essid, Joe, and Brian McTague. Writing Centers at the Center of Change. Taylor & Francis Group, 2019.

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38

Essid, Joe, and Brian McTague. Writing Centers at the Center of Change. Taylor & Francis Group, 2019.

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39

Writing Centers at the Center of Change. Taylor & Francis Group, 2019.

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40

Madigan, Maura. Learning Centers for School Libraries. American Library Association, 2021.

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41

Parent-staff communication in early childhood centers. 1989.

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42

Yook, Eunkyong Lee, and Wendy Atkins-Sayre. Communication Centers and Oral Communication Programs in Higher Education: Advantages, Challenges, and New Directions. Lexington Books/Fortress Academic, 2012.

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43

Communication Centers and Oral Communication Programs in Higher Education: Advantages, Challenges, and New Directions. Rowman & Littlefield Publishers, Incorporated, 2013.

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44

Sheckels, Theodore F., Kathleen J. Turner, Kyle Anne Barnett Love, Marlene M. Preston, and Linda Bartlett Hobgood. Communication Centers: A Theory-Based Guide to Training and Management. Rowman & Littlefield Publishers, Incorporated, 2019.

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45

Communication Centers: A Theory-Based Guide to Training and Management. Lexington Books/Fortress Academic, 2015.

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46

Turner, Kathleen J. Communication Centers: A Theory-Based Guide to Training and Management. Lexington Books/Fortress Academic, 2015.

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47

Emergency Communication: The Organization of Calls to Emergency Dispatch Centers. Springer International Publishing AG, 2023.

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48

Stolletz, Raik. Performance Analysis and Optimization of Inbound Call Centers. Springer London, Limited, 2012.

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49

Llewellyn, Felicity, Jayne Comins, and Judy Offiler. Communication Activities with Adults. Taylor & Francis Group, 2017.

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50

Llewellyn, Felicity, Jayne Comins, and Judy Offiler. Communication Activities with Adults. Taylor & Francis Group, 2017.

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