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Favaretto, José Eduardo Ricciardi. "Stage level measurement of information and communication technology in organizations." reponame:Repositório Institucional do FGV, 2015. http://hdl.handle.net/10438/13580.
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In the modern Knowledge Economy, in the Big Data Era, properly understand the use and management of Information and Communication Technology (ICT) based on the academic field of the studies of Information Systems (IS), becomes increasingly important and strategic for organizations who seek: to remain active, to be able to meet new demands (internal and external) and to face the complex changes in market competition. This research uses the theory of stages of growth, substantiated by the studies of Richard L. Nolan in the 70s. The academic literature related to stages of growth models and the context of IS study field, provide the conceptual bases for this study. The research identifies a framework with its constructs related to the growth stages of the organizational initiatives of ICT/IS, starting from Nolan´s second level of benchmark variables, and proposes its implementation with the creation and development of a scale. With exploratory and descriptive characteristic, the research brings theoretical contribution to the paradigm of the stages of growth theory, adding a new growth process in its conceptual structure. As a result, it is provided a bilingual scale instrument (Portuguese and English), as well as, recommendations and rules for application of a survey type research instrument, to the continuity of this study. As a general implication of this research, it is expected that its use and application in measuring the stage level assessment of ICT/IS in organizations, can assist two types of individuals: academicians who study this thematic, as well as, practitioners seeking answers to their practical actions in organizations where they work.
Na moderna Economia do Conhecimento, na Era do Big Data, entender corretamente o uso e a gestão da Tecnologia de Informação e Comunicação (TIC) tendo como base o campo acadêmico de estudos de Sistemas de Informação (SI), torna-se cada vez mais relevante e estratégico para as organizações que pretendem: permanecer em atividade, estar aptas para atender novas demandas (internas e externas) e enfrentar as complexas mudanças na competição de mercado. Esta pesquisa utiliza a teoria dos estágios de crescimento, fundamentada pelos estudos de Richard L. Nolan nos anos 70. A literatura acadêmica relacionada com modelos de estágios de crescimento e o contexto do campo de estudo de SI, fornecem as bases conceituais deste estudo. A pesquisa identifica um modelo com seus construtos relacionados aos estágios de crescimento das iniciativas da TIC/SI organizacional, partindo das variáveis de benchmark de segundo nível de Nolan, e propõe sua operacionalização com a criação e desenvolvimento de uma escala. De caráter exploratório e descritivo, a pesquisa traz contribuição teórica ao paradigma da teoria dos estágios de crescimento, adicionando um novo processo de crescimento em sua estrutura conceitual. Como resultado, é disponibilizado além de um instrumento de escala bilíngue (português e inglês), recomendações e regras para aplicação de um instrumento de pesquisa do tipo survey, na continuidade deste estudo. Como implicação geral desta pesquisa, é esperado que seu uso e aplicação ao mensurar a avaliação do nível de estágio da TIC/SI em organizações, possam auxiliar dois perfis de indivíduos: acadêmicos que estudam essa temática, assim como, profissionais que buscam respostas de suas ações práticas nas organizações onde trabalham.
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Gallagher, Erin Beth. "The flip side of organizational encounter deveoping [sic] and testing a model of veteran employee uncertainty and information seeking about new employees /." Pullman, Wash. : Washington State University, 2010. http://www.dissertations.wsu.edu/Dissertations/Summer2010/e_gallagher_052710.pdf.
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Thesis (Ph. D.)--Washington State University, August 2010.Title from PDF title page (viewed on July 23, 2010). "Edward R. Murrow College of Communication." Includes bibliographical references (p. 127-130).
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Shackleton, Celeste. "Developing key performance indicators for corporate communication in the information technology industry." Pretoria : [s.n.], 2006. http://upetd.up.ac.za/thesis/available/etd-05162007-140318/.
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Hall, Calvin. "Effective Information Interchange Within Virtual Organizations." Thesis, Högskolan i Borås, Institutionen Handels- och IT-högskolan, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-20452.
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The innovative advancements of information communication technology (ICT) combinedwith a globalized economy have given rise to organizational forms that manipulate timeand distance. Today, competitive advantages are more elusive than tangible as a result ofdynamically complex environments motivating organizations to adjust in structure andfunctional capacity. New emergent forms of organizational structures have resulted inthe virtual organization (VO), which employs a network structure and allowsorganizations the flexibility to perform core processes amongst distributed teams, units,departments, and/or organizations. In essence the virtual organization may be viewed asa strategic response to dynamic environmental forces that have encouragedorganizations to rethink the concept of competitiveness. Virtual organizations havegained popularity throughout the last decade as a more effective way of managing andcommunicating information within and across organizations. Information communicationtechnology (ICT) has aided in the globalizing effect of informationalism. Theinformational flows within a virtual organization have direct bearing on individual andgroup efforts to obtain and employ information essential to organizational objectives.This thesis investigates the information interchange within virtual organizations througha theoretical study, which converges identified relevant subject areas and introduces theMedia Rich Social Information Interchange (MERiSii) model. The empirical study isdesigned to further investigate the validity of theoretical concepts employed in theMERiSii model and to expand its development to facilitate the function of informationinterchange. VGR-IT is an IT infrastructure provider, for hospitals and healthcarefacilities in the Västra Götaland region of Sweden. Interviews conducted with an accountmanager for VGR-IT and an IT strategist for Borås Hospital give insight into thecommunicative tasks of information interchange that must be effective to support the coreprocesses within VGR-IT and the service VGR-IT provides to Borås hospital. The resultsof a comparative analysis between the theoretical and empirical studies support a revisedMERiSii model that may be implicated in future research to further verify itseffectiveness.Program: Magisterutbildning i informatik
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Madlock, Paul E. "The development of technological management model a conceptualization of computer technology in the workplace /." Morgantown, W. Va. : [West Virginia University Libraries], 2009. http://hdl.handle.net/10450/10455.
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Thesis (Ph. D.)--West Virginia University, 2009.Title from document title page. Document formatted into pages; contains vi, 167 p. : ill. Includes abstract. Includes bibliographical references (p. 106-134).
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Mashile, Lordwick. "The link between effective communication and implementation of corporate strategy in an information and communication technology firm." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/18573.
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While many executives and senior managers believe that formulating a unique corporate strategy is critical for sustainability and success of an organisation; that alone is not enough. Making sure that the strategic vision is effectively communicated down to lower-level managers and employees is equally as important as formulating corporate strategy. Not only does employees need to understand and believe that senior managers know where they are taking the company to; employees are unlikely to rally behind managerial efforts to get the organisation moving in the intended direction if they do not understand the strategic plans of the organisation. When senior managers articulate a vivid and compelling case for where the company is headed, employees begin to want to be part of the journey, and involve themselves in the implementation of the corporate plans. By effectively communicating the strategic vision of the organisation down to the lower-level managers and employees, senior managers derive support of employees and their commitment to get the company moving in the intended direction. Many organisations or companies in the business world fail, not because they do not have financial resources, not because they do not have a unique and innovative corporate strategy, but because of enforcing or imposing the corporate plans to the employees without selling the company’s plans to its employees, so as to have buy-in from them. This will not only let them be part of the solution, but also feel part of the organisation and take ownership of the organisation’s strategic plans. Strategic plans plays an important role in preparing business organisations to meet their current and future challenges. Research carried out in to both large, medium, small and micro sized-firms constantly emphasise a positive relationship between successful implementation of corporate strategies and its performance. This is because it is often mentioned that well implanted strategies produce outstanding organisational performance. The primary objective of the study was to look at effective communication of corporate strategy in a business organisation and the impact it has on successful implementation of corporate strategy in an Information and Communication Technology (ICT) firm. Various number of studies have been carried out with regard to corporate strategy, but the impact effective communication can have on successful implementation of corporate strategy has never been studied. The study was conducted within an Information and Communication Technology (ICT) firm based in Centurion, Gauteng. It was conducted within an enterprise division of the firm rather than the entire organisation, which employs 400 people. Out of the 400 respondents invited to participate in the study, 98 managed to complete the questionnaires. The study followed a positivistic research paradigm which made use of questionnaires. It made use of an on-line survey where the respondents were invited to participate in the study via e-mails. The study established that certain variables are more critical than other when coming to strategy implementation such as strategic leadership and effective communication.
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Bridges, Douglas M. "Exploring of wireless technology to provide information sharing among military, United Nations and civilian organizations during complex humanitarian emergencies and peacekeeping operations /." Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2003. http://library.nps.navy.mil/uhtbin/hyperion-image/03Mar%5FBridges.pdf.
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Thesis (M.S. in Information Technology Management)--Naval Postgraduate School, March 2003.Thesis advisor(s): Alex Bordetsky, Nancy Roberts. Includes bibliographical references (p. 65-71). Also available online.
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Bornhofen, Robert J. "How Organizations Adapt Social Media Capabilities as a Competitive Advantage." Thesis, University of Maryland University College, 2013. http://pqdtopen.proquest.com/#viewpdf?dispub=3565897.
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This paper is a systematic review of scholarly studies that examines how organizations enhance their ability to generate value through social media. It explores why some organizations are able to adopt and benefit from social media while others cannot. Specifically, it examines: (i) how people and social networks are essential to create value at the organizational level, (ii) how leadership sets the vision and convinces others on the need for change, and (iii) what types of strategy can be implemented to enable knowledge creation through social networks. Argument is made on the vital importance of two variables in particular—leadership and strategy—and their role in moderating how the organization accepts and incorporates change to enhance overall effectiveness and efficiency. Evidence-based research is used to describe relevant theory and practice through qualitative and quantitative sources. It examines how organizations overcome the hurdles associated with change, and how individuals learn to accept new methods to connect, share knowledge, and create value through Web 2.0 technology.
Social media challenges an organization’s ability to manage individuals and information. It requires a shift in the way people work and think; it requires a culture adjustment in how people collaborate in new, more inclusive ways other than relying on the same imbedded methods and inner core of co-workers for answers.
Keywords: Social Media, Social Networks, Leadership, Strategy, and Organizational Culture.
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Ghaderi, Najafabadi Mina. "Health Information Exchange Problems within Different Health Organizations, Introducing Super Clinic." Thesis, Högskolan i Borås, Institutionen Handels- och IT-högskolan, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17339.
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The growth of e-health system has influenced the way health organizations conducttheir business. Communication between these systems is one of the most significantfactors since a more efficient communication system can improve an organizationperformance. Nowadays the health organizations make a lot of investments to deploya suitable information and communication technology to meet their goals.This study investigates the health information exchange within different healthinformation systems. We first carried out a theoretical study to find out the relevantconcepts by reviewing the related literature and analyzing them. As a result of ourtheoretical study we investigate and redesign the basic model of the “Super Clinic” asa new model for health information exchange system. Then we conducted anempirical study to validate the result from the theoretical study which helped us tonarrow down our research area. We revised our proposed theoretical model by thelesson learnt from our empirical study results. Three interviews were conducted withexperts and the outcomes were analyzed using comparative analysis. These interviewsallowed us to outline the most important factors of successful health informationexchange systems (i.e. “Super Clinic”).They also helped us to design a central hub (i.e. “health Hub”) for communicationand information exchange between different information systems. This revised modelof Super Clinic (with the central hub) could be going under more investigation infuture works.Program: Masterutbildning i Informatik
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Bridges, Douglas M. Jr, and Adonis R. Mason. "Exploring of wireless technology to provide information sharing among military, United Nations and civilian organizations during complex humanitarian emergencies and peacekeeping operations." Thesis, Monterey, California. Naval Postgraduate School, 2003. http://hdl.handle.net/10945/1141.
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Approved for public release; distribution in unlimited.Natural as well as man-made disasters have become commonalities of daily life in recent decades for a large portion of the world's population. This growing trend reflects the worldwide proliferation in recent years of Complex Humanitarian Emergencies (CHEs) and peace operations. Humanitarian emergencies and peace operations are a complex mix of related activities that require the combined efforts of the UN, military, International Organizations (IOs) and Non-Governmental Organizations (NGOs). Given the nature and similarities of their missions, there is an ongoing need for these organizations to have access to accurate, current, and comprehensive information about field conditions and each other's movements. In several of the CHEs and peacekeeping operations of recent years, a recurring problem has been poor communication due to inadequate equipment, non-compatibility of equipment and a non-standardized communications infrastructure. This thesis explores the impact and possible benefits that wireless technology can provide to help bridge the communication gap that exists among the UN and the NGOs who participate in CHEs and peacekeeping operations.
Lieutenant Commander, Supply Corps, United States Navy
Lieutenant, United States Navy
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Cilliers, Berdine. "The Internet as a medium in the achievement of corporate communication and marketing goals a descriptive study /." Diss., Pretoria : [s.n.], 2003. http://upetd.up.ac.za/thesis/available/etd-03092004-134931.
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Howell, Gwyneth Veronica James. "Using the informational processing paradigm to design commercial rumour response strategies on the World Wide Web." UWA Business School, 2006. http://theses.library.uwa.edu.au/adt-WU2007.0024.
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[Truncated abstract] Rumours can lead to unpredictable events: the manner in which an organisation responds to a commercial rumour can alter its reputation, and can affect its profitability as well as, ultimately, its survival. Commercial rumours are now a prominent feature of the business environment. They can emerge from organisational change, pending workforce layoffs, mergers, and changes to management, in addition, commercial rumours can lower morale and undermine productivity. There are several well-known examples of commercial rumours that have been, or continue to be, circulated. Commercial rumours are typically either about a conspiracy or contamination issue. Conspiracy rumours usually target those organisational practices or policies which are identified as undesirable by the stakeholders. This form of rumour is often precipitated by situations where people do not have all the information about a situation, for example the rumour about Proctor & Gamble being run by the Moonies. Snapple, the soft drink company, was rumoured in 1992 to be supporting the Ku Klux Klan in closing abortion clinics. Contamination rumours are wide-ranging and typically have revulsion theme, such as McDonald’s "worms in the burger", Pop Rock’s candies which exploded in the stomach, and poison in Herron’s paracetamol . . . Marketers suggest that web sites Commerical Rumour Responses on the Web represent the future of marketing communications on the Internet. The key implication of this study for organisations is when faced with a negative rumour, specific and selected Web pages can be used manage company’s stakeholders recall the rumour and organisational stakeholders can be persuaded by the company’s rumour response strategies.
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Leontescu, Mihai. "ePM: Project Management transposed online : The use of information communication tools to support inter-organizational project work." Thesis, Jönköping University, JIBS, Business Informatics, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-12460.
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The purpose of this bachelor paper is to analyze the different technologies used for supporting inter-organizational project work and how these technologies influence the project’s overall success. The results of this research have proved that the main impact ePM tools (e-Project Management tools) have upon inter-organizational projects are in terms of time-savings and easiness of communication when in need for communicating abroad with different business partners. Various types of collaboration tools can help the communication process between organizations and provide the project participants with the means of creating and supporting a collaborative environment. Other perceived benefits of ePM tools have been resulted including: reduce project costs due to time-savings and quality of information which lowers the risks for deficiency occurrences; improve the decision-making process; improve internal and external communication; facilitate knowledge sharing and expertise exchange; and create an agile business environment characterized by innovation, flexibility, faster market reaction and ability to work efficiently. Global time zones and communication skills are challenges to creating an efficient collaborative inter-organizational environment.
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Taghizadeh, Ghasem. "L'évaluation de l'impact des systèmes d'information sur les organisations gouvernementales iraniennes : le cas du Ministère des Technologies de l'Information et de la Communication." Thesis, Bordeaux 4, 2011. http://www.theses.fr/2011BOR40067.
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De nos jours les organisations publiques ont compris que les systèmes d'information sont devenus un atout stratégique. Dans ce cadre les organisations publiques gouvernementales ont recours massivement aux SI pour améliorer leur fonctionnement interne et les services qu'elles offrent aux usagers? Cependant le montant des investissements en SI s'avère élevé. Ces investissements comprennent certes le coût des technologies de l'information mais aussi des coûts immatériels liés à l'impact organisationnel des TI et le changement de nombreuses procédures en matière de management de l'informationOwadays public organizations have realized that information systems have become a strategic asset. Within this framework governmental public organizations rely heavily on SI improve their internal operations and the services they provide to users? However the amount of investment in IS is high. These investments do include the cost of information technology but also the intangible costs associated with the organizational impact of IT and change many procedures for information management
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Methawut, Elena. "The effect of computer mediated communication to communication patterns." CSUSB ScholarWorks, 2004. https://scholarworks.lib.csusb.edu/etd-project/2644.
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Computer mediated communication (CMC) fundamentally influences the function of communication. It influences the organization's management and administration, but it most affects the dynamics of middle and lower level employees. The most simplistic model is that of an electronic office in which its employees need to know and understand the role of CMC. The purpose of this study is to investigate the performance and satisfaction of co-workers who use CMC to communicate within their organization, and to check employees' performance when using CMC.
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Molefe, Moyahabo Walter. "Supervisory communication and its effect on employee satisfaction at the Central University of Technology, Welkom campus." Thesis, Bloemfontein : Central University of Technology, Free State, 2013. http://hdl.handle.net/11462/179.
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Thesis (M. Tech. (Language Practice)) -- Central University of Technology, free State, 2013Many large organisations tend to focus on their external communication in order to project a positive image to potential clients. However the role of internal communication with employees has often been overlooked, although it remains one of the most important areas of organisational communication. Employees‟ views about their own organisation impact on how external clients view that particular organisation. In order for employees to become advocates of their own organisation, supervisors of different operational units should develop and manage their internal communication activities in a way that motivates and stimulates employees‟ enthusiasm for meeting the organisational goals. Once employees are satisfied with the state of supervisory communication in their respective units, they should be able to identify with their organisation and endeavour to attain its organisation‟s goals. The researcher investigated supervisory communication and its effect on employee satisfaction at the Central University of Technology, Free State, Welkom Campus (CUT, W). The study was conducted through a combination of quantitative and qualitative research methods. A questionnaire was distributed among the forty employees, whereas interviews were conducted with the five remaining employees at the CUT, W. The researcher used purposive sampling to select the respondents and participants of the study. The reliability of the questionnaire was determined by calculating the Cronbach Alpha coefficient (CAc) of the constructs. All the Communication Satisfaction Questionnaire constructs indicated CAc of .0974 which is consistent with a high level of internal stability. The study (quantitative research method) indicated that the majority of the respondents showed overall satisfaction on all CSQ constructs, except Personal Feedback. However, the study has revealed that the Schools of Government Management and Human Resources as well as the School of Accounting have revealed communication deficiencies on constructs such as Supervisory Communication, Divisional Information, Communication Climate, Co-Worker Communication and Personal Feedback. The qualitative findings have revealed communication deficiencies in four categorical themes, namely, lack of: * Communication and commitment to institutional values and policies by Supervisors. * Consultation and openness to ideas. * Performance standards and career-pathing. * Co-worker communication. * Downward flow of information. The researcher recommends that the Schools1 of Government Management, Human Resources and Accounting put more effort into improving their Schools‟ communication climate and giving personal feedback to their subordinates. The CUT, W should develop a Performance Management Plan to appraise their staff. The researcher further recommends that meetings should be held regularly to provide the necessary platform for the employees to raise concerns related to their specific jobs. The researcher also believes that Supervisors should consult with employees in their specific units before making any important decisions.
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PONNA, CHAITANYA, and BODEPUDI RAKESH CHOWDARY. "HOW ENABLE EFFICIENT INFORMATION INTERCHANGES IN VIRTUAL." Thesis, Högskolan i Borås, Institutionen Handels- och IT-högskolan, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-20865.
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The Internet is a collection of computer networks; it is the most important networkingenvironment in the world, it used for information interchanges in virtual network. Wirelesstechnologies, such as Wi-Fi, WiMAX etc, can suggest more suitable and cooler way forinformation interchanges in virtual network.The most well-known ongoing wireless city projects are counting Wireless Philadelphia, GoogleWi-Fi Mountain View, Wireless Taipei City, and San Francisco Tech Connect project. Web haslimits of interactivity and presentation. The Web’s client-server architecture blocks informationexchange. Furthermore, most Web applications are only intended for conservative computers,not for mobile handheld devices. In period of information exchange on the Web, the new Web2.0 is suggested. Web 2.0 refers to a perceived or planned second generation of Internet-basedservices, such as public networking sites, wikis, communication tools, which highlight onlineteamwork and sharing among users.A virtual network or online community is a collection of people that may or may not chiefly ororiginally connect or interact via the Internet. Virtual network have also become an additionalform of communication amid people who know each other in actual life. Today, virtual networkcan be used insecurely for a diversity of social collections interacting via the Internet. It does notunavoidably mean that there is a solid bond between the members.The validation methods like internal validity, external validity and Reliability for this researchand how it affects these methods for our research. We also use interview method has beenconsidered for this research. We will use diagrams, models, prototypes, and texts, to illuminate our result. We will define allthe diagrams and models and prototypes in my own text. We will give the reference of theoriginal data collected from various sources where as from Internet, websites, books andJournals.Program: Magisterutbildning i informatik
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Börjesson, Lisa. "Resources for scholarly documentation in professional service organizations : A study of Swedish development-led archaeology report writing." Doctoral thesis, Uppsala universitet, Institutionen för ABM, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-306157.
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This information studies dissertation deals with the problem that results from research outside academia risk to receive little or no attention if communicated through reports, instead of in mainstream academic genres like research journal articles. The case in focus is Swedish development-led (DL) archaeology, i.e. state regulated archaeology preceding land development. Swedish DL archaeology is organized as a semi-regulated market. The organizations competing on the market are professional service organizations selling research services to land developers. Regional government departments, county administrative boards, function as intermediaries setting up procurement-like processes. In previous research on archaeological documentation, the problem with non-use of reports has been described as depending on cultural issues of access, possible to solve if individuals make efforts to communicate and use extra-academic results. This dissertation offers an alternative definition of the problem, highlighting a different set of solutions. The aim is to further the understanding of how the distribution of research duties to professional service organizations affects the scholarly documentation in Swedish archaeology. The aim is met through identification, operationalization and analysis of resources available to report writing DL archaeology practitioners, and an analysis of how practitioners draw on these resources. The results further the understanding of how reports are shaped within the DL archaeology institution. In view of these results, efforts to solve issues of access should target the organization of research in the archaeology discipline, and specifically how scholarly documentation is governed on the archaeology market. The dissertation draws on science and technology studies, practice theory, and document theory for the design of the study of documentation resources and contexts in extra-academic research. A mixed methods approach is applied to capture regulative, institutional, and infrastructural resources, and practitioners’ use thereof. Dissertation papers I-III contain analyses of concrete instantiations of the resources: information policy, documentation ideals, and information source use. The fourth paper presents an analysis of how practitioners draw on these resources in their everyday report writing. The dissertation concerns archaeology specifically, but serves as grounds to inquire into the premises for scholarly documentation in other areas of extra-academic research and knowledge-making as well.Archaeological Information in the Digital Society (ARKDIS)
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Rognes, Jon. "Telecommuting : organisational impact of home-based telecommuting." Doctoral thesis, Stockholm : Economic Research Institute, Stockholm School of Economics (EFI), 1999. http://www.hhs.se/efi/summary/509.htm.
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Arbex, Rodrigo Mendes. "Comunicação, organizações e controle do fluxo de informação." Universidade Federal de Juiz de Fora, 2014. https://repositorio.ufjf.br/jspui/handle/ufjf/836.
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A proposta desta dissertação está em demonstrar as mudanças ocorridas nas relações de propagação e consumo da informação em decorrência do advento das novas tecnologias da comunicação, como no caso da Internet. O objetivo geral está em verificar as referidas mudanças na comunicação empresarial, sobretudo na parte mercadológica . A pesquisa gira em torno da descrição das novas formas de comunicação no contexto das organizações, e consequentemente, a avaliação da exposição e monitoramento de informações de seus públicos-alvo. Para tanto, é preciso refletir sobre as alterações sociais e administrativas, bem como a importância da gestão do conhecimento como pilar essencial para esta suposta mudança. A escolha do tema se justifica uma vez que atualizações nas relações de comunicação e marketing surgem, dada a inserção da interatividade propiciada pela internet e o valor dado atualmente à informação. Paralelamente, é importante destacar a questão da vigilância e exposição e sua aplicabilidade no contexto da sociedade e das organizações, observando-as à luz da análise da empresa Google.
The purpose of this research is to demonstrate the changes in the relations of propagation and use of information by the advent of new communication technologies , such as the Internet . The overall objective is to verify those changes in business communication , especially in the marketing part . The research revolves around the description of new forms of communication in the context of organizations, and consequently, exposure assessment and monitoring information of its target audiences. Therefore, it is necessary to think about of the social and administrative changes as well as the importance of information and knowledge as essential pillars for this supposed change . The theme is justified since it updates the relations of communication and marketing arise , given the inclusion of interactivity afforded by the internet and the amount currently given to information. In parallel , it is important to highlight the issue of surveillance and exposure and its applicability in the context of society and organizations , observing them according of the analysis of the Google company.
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Rafferty, Kevin. "An investigation of the response of entities in the South African JSE ICT sector in 2005 to environmental sustainability reporting." Thesis, Rhodes University, 2007. http://hdl.handle.net/10962/d1003874.
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Pressure is on organisations the world over to report to their stakeholders, not only on their economic performance, but also on their environmental and social performance. In South Africa the King II code of corporate governance provides the guidance and impetus for this integrated “triple bottom line” sustainability reporting. The ICT sector in South Africa has been cited as lagging behind other sectors with regards to sustainability reporting, particularly in environmental sustainability reporting. Many ICT organisations would appear to be using their office and service based existence as reasons for having little or no impact on the environment. The study of the impacts of ICT on environmental sustainability in this research suggests that this is not necessarily the case. An assessment tool based on the internationally recognised Global Reporting Initiative Guidelines was developed in this research to investigate the level of environmental sustainability reporting in the South African ICT sector. The investigation showed the level of environmental sustainability reporting in the sector’s 2005 annual reports to be low. To get an indication of the level of reporting in more developed countries, a small sample of international ICT and service organisations was assessed using the tool, which showed significantly higher levels of environmental sustainability reporting. A set of ICT specific environmental sustainability performance indicators are proposed to enhance and encourage more significant levels of environmental sustainability reporting in South Africa.
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Hernández, Wilnelia. "An Empirical Assessment of Employee Cyberslacking in the Public Sector." NSUWorks, 2016. http://nsuworks.nova.edu/gscis_etd/955.
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With the increasing use of the Internet, new challenges are presented to employees in the workplace. Employees spend time during work hours on non-work related activities including visiting e-commerce Websites, managing personal email accounts, and engaging in e-banking. These types of actions in the workplace are known as cyberslacking. Cyberslacking affects the employees’ productivity, presents legal concerns, and undermines the security of the organization’s network. This research study addressed the problem of cyberslacking in the public sector, by assessing the ethical severity of cyberslacking activities, as well as how employees perceived that the frequency of such activities occurred by their co-workers. Participants from public sector agencies were asked to report about their amount of time spent and frequency of cyberslacking, what they report about their co-workers’ amount of time spent and frequency of cyberslacking, as well as their perceived ethical severity of cyberslacking in the workplace. First, an expert panel, of 10 cybersecurity subject matter experts, was used to initially validate the instrument, followed by quantitative data collection. This study assessed the measures via a Web-based anonymous survey. Following pre-analysis data screening, this study used a combination of descriptive statistics, analysis of covariance (ANCOVA), as well as Ordinal Logistics Regression (OLR) and Multiple Linear Regression (MLR) analyses to address the research questions (RQs). Comparisons of the measures were also conducted. Results from 183 participants indicate that employees report their co-workers to engage in cyberslacking significantly higher than what they reported about themselves, and ethical severity of cyberslacking was not reported to be high.
The problem of personal misuse of the Internet in the workplace was the focal point of this research study. The Internet facilitates productive communication in the workplace. However, it also poses a significant challenge to employees given its availability to enable non-work related activities. As such, it was necessary to examine both the perceptions about the ethical severity of IS misuse in the workplace and the actual self reported amount of cyberslacking by employees, compared to what they claim their co- workers are engaged in, especially in the public sector. Finally, this research study attempted to contribute to the Information Systems body of knowledge by empirically identifying the aforementioned relationships. Discussions and implications for future research are provided.
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Melón-Ramos, Eliel. "A Study of the Success of Group Formation in Virtual Teams Using Computer-Mediated Communications." NSUWorks, 2016. http://nsuworks.nova.edu/gscis_etd/954.
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In the digital domain, virtual teams within organizations and corporations are becoming common. Restructuring an organization or corporation is vital because competition and globalization are increasing. In this era of globalization, distributed working groups need to develop a competitive advantage in these ever-changing environments. Historically, teams had experienced problems stemming from geographical and temporal limitations. With the increase of technology in telecommunications, organizations are increasingly forming virtual teams, which have become critical to the survival of nearly any corporate entity.
Virtual teams have some of the same problems that regular teams have. One of the key challenges is the method of forming teams, while such challenge is exacerbated in digital environments. Despite the difficulties, the digital environment has made successful team development all the more challenging. The variation in people's skills makes the formation of teams even more difficult. This is why organizations cannot determine in advance if a virtual team will be a success.
To evaluate the success of team formation in a virtual setting, this research study assessed the role of different computer-mediated communications (CMC) levels employed (no-CMC/face-to-face, online learning system, online learning system + social networking site) on the success of team formation measured by the level of task performance (TP), team cohesiveness (TC), computer skills (CS) and social bond (SB), while assessing the differences on such relationships when controlled for demographic information such as gender, age, education level, academic major, as well as academic year. Empirical data was collected from students at the Medical Sciences Campus in the University of Puerto Rico with 140 usable records.
Using three teams and 140 participants, the results indicated that there is a statistically significance difference in the role of CMC levels employed (no-CMC/face-to-face, online learning system, online learning system + social networking site) on the level of perception of CS in team formation. Significant differences were also found in the role of CMC levels employed on the levels of TP, when controlled for gender. In addition, there is a significance difference in the role of CMC levels employed (no-CMC/face-to-face, online learning system, online learning system + social networking site) on the levels of CS, when controlled for education, academic major and academic year. The outcomes of the study contributed to the body of knowledge for both practice and research, to help organizations identify ways to support effective team formations in virtual environments.
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Saoutal, Amina. "Amélioration de l'awareness informationnelle dans la collaboration inter-organisations pendant la gestion de crise." Thesis, Troyes, 2015. http://www.theses.fr/2015TROY0036/document.
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Des verrous technologiques et sociaux importants sont identifiés lors du soutien de la collaboration entre acteurs d’une crise : en particulier, souvent la conception de systèmes informatiques dans ce but ne répond pas aux besoins des utilisateurs et les systèmes trop rigides ne permettent pas de supporter des situations dynamiques où les évènements sont imprévus et font appel à des mesures émergentes. Pour s’affranchir de ces verrous, notre travail se positionne dans le domaine du travail collaboratif assisté par ordinateur (TCAO) focalisé sur les systèmes sociotechniques. Cette recherche s’inscrit dans la problématique d’un système flexible d’information et de communication qui supporte l’awareness informationnelle dans un contexte précis : la collaboration inter-organisationnelle dans des situations émergentes et complexes. Celles-ci ajoutent au travail collaboratif plusieurs contraintes, notamment le stress, l’imprévision, la multitude des acteurs et les frontières organisationnelles. Dans ce contexte, les différentes organisations – SAMU, pompiers, gendarmerie et autres - doivent acquérir et percevoir les informations qui leur sont utiles pour accomplir leurs activités inter-organisationnelles. Certes, les acteurs rencontrent des problèmes qui entravent l’atteinte de leurs objectifs. Avec l’aide des sciences sociales, cette étude apporte une contribution de recherche en informatique ouverte sur l’interdisciplinarité. Un apport important en est l’étude de l’aspect organisationnel et de l’aspect informationnel à partir des pratiques réelles des utilisateursIn order to overcome the technological and social locks that are identified in supporting collaboration - for instance, the computer systems design problems that do not meet the needs of users and/or systems that are rigid and do not allow to deal with dynamic situations where events are unexpected and appeal to emerging measures - our work is positioned in the field of Computer-Supported Cooperative Work (CSCW) characterized by the dualistic social and technical aspects.This research proposes flexible information and communication system that supports the information awareness in the inter-agency collaboration in emerging and complex situations as crisis. These situations add to a collaborative work several constraints such as stress, lack of foresight, the multitude of actors and organizational boundaries. In crisis management, the various organizations – emergency medical service, firefighters, police and others - need to perceive useful information to them to complete their inter-agency activities. However, actors encounter problems that prevent them to reach their goals. This study brings to its scale, a contribution in computer sciences opened to interdisciplinary with the help of social sciences which rely on study of current practices to understand and analyze the users, their activities and the work environment
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Bianchi, Francisco. "?Proposta de modelo te?rico e conceitual para recupera??o de informa??o e conhecimento em organiza??es, apoiado por tecnologias de rede Intranet." Pontif?cia Universidade Cat?lica de Campinas, 2008. http://tede.bibliotecadigital.puc-campinas.edu.br:8080/jspui/handle/tede/816.
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Previous issue date: 2008-05-29The present study proposes a model for conceptual and theoretical access to information and knowledge, with an emphasis on ownership and access to the tacit knowledge in organizations productive. The architecture of the model is based on the metaphor of the road maps that guide the individual to the sources of information and knowledge, previously mapped in the organization. In terms of technology, the model takes into account the strong support of information and communications technologies (ICTs), particularly those related to the recovery and presentation of information on environment network Intranet, making it comprehensive and easily accessible not only by specialists, but mostly by individuals with little or neither ability to use computers. Although the strong point of the proposed model is the present stage of ICTs, its main focus isn t the technology but the people who will interact with the model and take advantage of its features. Faced applicable, it is recognized the importance of motivation, both for individuals seeking information to satisfy their needs cognitive, as for the information of professionals responsible for the processes of management of information and knowledge in organizations, as critical factor for success of the proposed model. For theoretical validate of the model proposed in this study, looking up in the Information Science, Administration and Computer Science, important concepts on the management of information and knowledge, business organization and information technologies. This work is concluded presenting a theoretical and conceptual model for access to information and knowledge, supported by technology Intranet network.
O presente estudo prop?e um modelo conceitual e te?rico para acesso ? informa??o e conhecimento, com ?nfase na apropria??o e acesso ao conhecimento t?cito, em organiza??es produtivas. A arquitetura do modelo esta baseada na met?fora dos mapas rodovi?rios, que guiar? o indiv?duo at? as fontes de informa??o e conhecimento, previamente mapeadas na organiza??o. Em termos de tecnologias, o modelo leva em considera??o o forte apoio das tecnologias de informa??o e comunica??o (TICs), principalmente aquelas relacionadas com a recupera??o e apresenta??o da informa??o, em ambiente de rede Intranet, tornando-o abrangente e de f?cil acesso n?o somente por especialistas, mas principalmente por indiv?duos com pouca ou nenhuma habilidade de uso de computadores. Embora o ponto forte do modelo proposto seja o est?gio atual das TICs, seu foco principal n?o s?o as tecnologias, mas as pessoas que ir?o interagir com o modelo e se beneficiar das suas funcionalidades. Diante disso, reconhece-se a import?ncia da motiva??o, tanto dos indiv?duos que buscam informa??es para satisfazer suas necessidades cognitivas, quanto dos profissionais da informa??o respons?veis pelos processos de gest?o da informa??o e do conhecimento nas organiza??es, como sendo fator cr?tico de sucesso do modelo proposto. Para fundamenta??o te?rica do modelo proposto neste trabalho, buscam-se nas Ci?ncias da Informa??o, Administra??o e Computa??o, os conceitos importantes sobre gest?o da informa??o e do conhecimento, organiza??o empresarial e tecnologias da informa??o. Conclui-se este trabalho apresentando um modelo te?rico e conceitual para acesso ? informa??o e conhecimento, apoiado por tecnologias de rede Intranet.
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Hamel, Stephanie Alodie Lewis Laurie K. "Receivers' reactions to dissonant use of communication technology in the workplace effects on communication strategies and the perceived usefulness of technology /." 2005. http://repositories.lib.utexas.edu/bitstream/handle/2152/1561/hamels34171.pdf.
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Hamel, Stephanie Alodie. "Receivers' reactions to dissonant use of communication technology in the workplace: effects on communication strategies and the perceived usefulness of technology." Thesis, 2005. http://hdl.handle.net/2152/1561.
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Liao, Wen-Chen, and 廖文楨. "The Influence of Organization Communication, Information Technology and Employees Training on the Knowledge Sharing in Hospital." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/76268332754066373478.
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碩士義守大學
管理科學研究所
92
Hospital industry is a highly knowledge intensive and technology intensive industry. In the basic structure of overall knowledge management flow, the total knowledge sharing and dissemination as well as the subsequent organizational operation efficiency are closely related with the working efficiency. This is the point of major concern. This paper covered mainly the effects of organization communication, information technology, employee education and training on the knowledge sharing in medical institutions, and used the method of path analysis to test the hypothesized intervening effects. The study took medical institutions appraised by Department of Health in 2002 as specialist hospital or higher as the target of study, excluding psychiatric hospitals, and conducted investigation through questionnaire via mailing services. The level targeted was the head of the institution, the unit studied was the organization and the time was set from the time of lump-sum payment system was implemented, i.e. July 2002, till April 2004. Total 479 copies of questionnaire were posted and 133 copies were recovered after 3 repeated urges. 119 valid copies questionnaire were analyzed. The findings of the study are listed below. It is may be helpful for subsequent study and practical uses. 1. The horizontal communication in the organization communication has the most interpreting ability in the value and speed of knowledge sharing. 2. The oral, vertical communication in organization communication has the most interpreting ability in knowledge sharing controllability. The written form vertical communication in organization communication is partially supported only in the value of knowledge sharing, but still with interpreting ability. 3. The internal network of information technology has the most interpreting ability in the speed of knowledge sharing, and database has certain level of interpreting ability in the knowledge sharing value. Furthermore, the database has the most interpreting ability in the horizontal communication. 4. Intra-institution inservice training has the most interpreting ability in the value and speed of knowledge sharing. Extra-institution continuing education has the most interpreting ability in the knowledge sharing controllability. Furthermore, the Intra-institution inservice training has the most interpreting ability in the written form vertical communication. 5. The data approved the indirect effects of organization communication on information technology and knowledge sharing. 6. The data approved the indirect effects of organization communication on employees training and knowledge sharing.
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Ferreira, João André Nogueira. "Communication Patterns in Project-Oriented Organizations." Dissertação, 2017. https://repositorio-aberto.up.pt/handle/10216/102499.
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A comunicação representa uma vertente absolutamente fulcral dentro das Organizações. Nesse sentido, a presente Dissertação aborda esta temática com dois objetivos principais. O primeiro passa pela identificação de padrões de comunicação existentes entre os colaboradores numa Organização Orientada a Projeto. Tendo por base a análise efetuada a este fluxo de informação, o segundo objetivo principal passa pela implementação de um módulo de comunicação que permita suportar os diferentes padrões identificados. Desta forma, espera-se validar um conjunto de conceitos abordados na Dissertação através da integração do módulo desenvolvido na plataforma de gestão de trabalho empresarial uONE desenvolvida pela empresa Dreamo.
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Ferreira, João André Nogueira. "Communication Patterns in Project-Oriented Organizations." Master's thesis, 2017. https://repositorio-aberto.up.pt/handle/10216/102499.
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A comunicação representa uma vertente absolutamente fulcral dentro das Organizações. Nesse sentido, a presente Dissertação aborda esta temática com dois objetivos principais. O primeiro passa pela identificação de padrões de comunicação existentes entre os colaboradores numa Organização Orientada a Projeto. Tendo por base a análise efetuada a este fluxo de informação, o segundo objetivo principal passa pela implementação de um módulo de comunicação que permita suportar os diferentes padrões identificados. Desta forma, espera-se validar um conjunto de conceitos abordados na Dissertação através da integração do módulo desenvolvido na plataforma de gestão de trabalho empresarial uONE desenvolvida pela empresa Dreamo.
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LAI, MENG HUI, and 賴孟慧. "The Impact of Different Communication Media on Job Stress and Performance of Information Technology Employees." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/j6j7x9.
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碩士世新大學
資訊管理學研究所(含碩專班)
105
This research discusses the variety of communication media utilized by Information Practitioners, and the influence of communication apprehension to working pressure and performance.Through literature review, the theoretical structure of this thesis was firstly established. In order to facilitate sampling, a method of questionnaire survey via internet was utilized,. Narrative statics, differentiation analysis, and regression analysis were applied to the raw data in order to test the hypotheses. The results are listed as below: 1. For internal business communication, business meetings, hardware/software maintenance, and connection with vendors and customers, most IT professionals who completed the interview incline to use face-to-face communication or telephony service to tackle business affairs in order to obtain real-time response and to enhance mutual understanding. Email system is frequently used because the history of communication can serve as a memorandum. 2. The functional diversity in each kind of communication media, real time response, accessibility to the communication media and communication apprehension can have significant connection with working stress, and working stress also has a significant impact on working efficiency and the accomplishment of assignment.
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Aliyu, Kabiru Mohammed. "Information and communication technology outsourcing : the determinacy of service level rating (SLR) on customer satisfaction rating (CSR)." Thesis, 2014. http://hdl.handle.net/10210/12458.
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M.Com. (Business Management)Its seems that Information and Communication Technology (ICT) Outsourcing is now a major business for Information Technology Outsourcing Providers (ITOPs) and all their focus is on client retention and new business acquisition. Variables like Employee Satisfaction, Customer Loyalty, and Financial Performance and how they relate to Customer Satisfaction seem to have received ample research attention. The way the client perceives and rates the service, can be influenced by a couple of factors and Service Level Rating (SLR) is one of the factors under study. The main aim of the research was to investigate the relationship between Service Level Rating and Customer Satisfaction Rating (CSR) in Information and Communication Technology Outsourcing. Other variables like competency of the engineer, size of company and type of industry were also used to see if this relationship between SLR and CSR depends on these variables. A quantitative research approach is followed. Secondary data is used in the study as it is considered the most suitable given the variables under investigation. The main variables are Service Level Rating (SLR) and Customer Satisfaction Rating (CSR). Pre-testing was done to ensure reliability which solidifies the foundation for the analysis and results. The research showed that there is a strong negative relationship between Service Level Rating (SLR) and Customer Satisfaction Rating (CSR). However the results showed that client rates do not depend on the level of competency of the engineer providing the service. During SLA negotiations, managers need to be able to balance the effect of Customer Satisfaction and at the same time save the client on cost of delivery at a high Service Level after careful considerations of the factors that influence Customer Satisfaction. Although it is important to maintain customer satisfaction ratings, managers must understand the implications of the human elements of customer satisfaction. The results may not be generalised but are limited to the organisation under study. This research can open further areas of research in future across the ICT sector. More avenues need to be researched on the relationship between the two variables. In future the research could further investigate if the relationship between SLR and CSR is affected by level of the client within the organisation. The research could be extended across the ICT industries in South Africa, the developing and developed economies.
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De, Wet Johannes Willem. "Exploring the role of information and communication technology on employees' work and family domains / Johannes Willem de Wet." Thesis, 2015. http://hdl.handle.net/10394/15177.
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Technology has become part of society’s everyday functions, changing rapidly and providing
widespread mobility. In South Africa alone, the amount of internet users grew from 8,5
million to 24,9 million in only three years (2011-2014). Currently 90% of these users access
this facility from their mobile devices. This statistic illustrates the trend that South Africans
are moving towards a continually connected lifestyle, a situation in which information and
communication technology (ICT) seems to have become omnipresent. Due the rapid growth
of ICT technology and its adoption into people’s lives (both personally and professionally)
the influence of such a phenomenon needed to be investigated to understand its impact on
individuals and society. Thus, the objective of the present research was to explore the role
ICT plays in employees’ work and family domain.
The research followed a qualitative research approach and made use of snowball sampling.
The sample of participants (N=25) were mostly employees from a professional organisation.
Semi-structured interviews were conducted to collect data and the interviews were recorded,
transcribed and processed through thematic analyses. The analyses revealed the following
four main themes with sub-themes flowing from it: 1) the usage of ICT; 2) the role of ICT
usage; 3) the challenges relating to ICT usage; and 4) managing work-life interaction by
using ICT. Theme 2 lend itself to be sub-divided into four minor subthemes namely: 1) the
positive role of ICT usage; 2) the negative role of ICT usage; 3) the role ICT plays in
relationships; and 4) the increased expectations brought about by ICT usage.
The current research was not without certain limitations, which should be noted. The
researcher only investigated the employees themselves and did not extend the unit of analysis
to include the household of employees (esp. the partner or spouse). In addition, the majority
of the participants were Afrikaans-speaking males, which is not a true reflection of the
multicultural society of South Africa promoting gender equality in the work place. Based on
the findings of the present research, various recommendations could be made.
Future research could firstly enlarge the sample to be more representative of South Africa’s
multicultural and diverse society, and secondly, to include the partner or spouse of
employees. Organisations should also consider the implementation of various policies on ICT
usage. These directives could include the following: a policy to ensure across the board ICT
implementation; an after-work hours policy to ensure as little as possible infringement on
employees work-life interaction; and a hierarchical policy ensuring the correct
communication channels are followed.
Lastly, future research could also do multiple comparative studies on the differences between
the degree of ICT adoption, or the amount of ICT devices employees utilise and the impact
this has on their work-life interaction. Such research can also investigate how the decrease in
face-to-face communication impacts social interaction in both the work and nonwork domains
and thereby affects employees’ work-life interaction.MCom (Industrial Psychology), North-West University, Potchefstroom Campus, 2015
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Zhao, Yanan Jennifer. "The effects of the Web as a form of stakeholder communication an empirical case study of a co-operative /." 2007. http://adt.waikato.ac.nz/public/adt-uow20070312.033912/index.html.
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Naidoo, Ramona. "Relationship between personality traits, psychological capital and job performance among sales employees within an information, communication and technology sector." Diss., 2016. http://hdl.handle.net/10500/22153.
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This research explores the relationship between personality traits, Psychological Capital and job performance amongst sales employees within an Information, Communication and Technology (ICT) sector in South Africa. The study was conducted through quantitative research. The study used the Basic Traits Inventory short form (BTI) to measure personality traits; the Psychological Capital questionnaire (PCQ) to measure the Psychological Capital; and the Job Performance questionnaire (JBQ) to measure individual performance. A biographical
questionnaire was also used. The questionnaires were administered to a population of 145 sales employees, 85 of whom were based in the company’s Johannesburg office, with the rest dispersed in the company’s Cape Town, Durban, Port Elizabeth, Bloemfontein, wider Free State and Mpumalanga offices. In view of the fact that the sample was small, 100% of the population was included in the study. A theoretical relationship between the constructs was determined and an empirical study provided
evidence of the degree of relationship that existed between them. The results reveal significant relationships to exist between some sub-scales; however, statistical significance could not be reached for some correlations.Industrial and Organisational Psychology
M. Com. (Industrial and Organisational Psychology)
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"The impact of information and communication technology on service design and operations at ArcelorMittal South Africa." Thesis, 2015. http://hdl.handle.net/10210/13798.
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M.Tech. (Operations Management)The South African manufacturing sector is considered the main driver of economic growth, but is falling behind in adopting and adequately using information and communication technology (ICT) to improve productivity and competitiveness. This is creating a constraint that hinders the manufacturing sector, adversely affecting its ability to access the global market and produce high value-added goods, and also to compete globally. Thus, the main objective of this dissertation is to gain an in-depth understanding of the impact of ICT on service design and operations to address barriers to manufacturing sector growth and to improve productivity and competitiveness. This study proposes an ICT-based service design model to increase productivity and competitiveness in the South African manufacturing sectors. It argues that the challenges faced can be addressed and that some of the solutions lie in the integration of ICT into service design and operations processes. The research adopted an interpretive approach through qualitative methods and, was carried out as a single case study using ArcelorMittal South Africa for which a purposive sampling technique was considered appropriate. Qualitative data were collected through semi-structured interviews, and tape recorded and analysed through descriptive procedures. The findings suggest that ICT diffuses rapidly, creating opportunities and challenges for manufacturing companies. In addition it was found out that the adoption and adequate use of ICT depends on the implementation phase. This is when most challenges and impacts are experienced: for example, technological capability, technical skills, resources and ICT infrastructure capabilities. In addition, the findings suggest that a more educated workforce possesses the capability to acquire the necessary skills, in the form of self-education to overcome any challenges encountered. Evidence also shows that companies are facing challenges in relation to the selection and integration of the right technologies due to lack of ICT expertise. Therefore, this research proposes an ICT-based service design model to increase productivity and global competitiveness in the manufacturing sectors in South Africa.
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Gandanhamo, Joseph Fungayi. "Knowledge and Information Communication Technology : perceptions of staff from selected Namibian banking institutions." Diss., 2016. http://hdl.handle.net/10500/22829.
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The integration of Information Communication Technology (ICT) into contemporary society
and business operations is observed as a clear reality in Namibia. While Namibia faces one of
the typical hurdles of developing nations, lack of a skilled knowledge workforce, literature
presents a contrasting face of ICT investment in the country, in particular the financial services
sector. This sector is considered a critical sector in the Namibian economy, embracing global
trends while boasting world class ICT infrastructure. This is despite the sector struggling with
a shortage of expertise. The situation in Namibia’s financial sector thus warrants a critical
review of knowledge development practices as research shows. As literature explains, the
financial institutions in Namibia are dependent on expertise from parent companies in the South
African financial sector. The result is a need to identify means to develop the knowledge of
Namibia’s workforce in the banking sector.
Although there is evidence from literature to suggest that ICT can be used to create a skilled
and knowledge based workforce mainly due to the promise of cost savings, and convenience,
there exists a critical gap in literature on the adoption of ICT for knowledge development in
the Namibian financial sector. This gap in knowledge as well as the high investment in ICTs
in the banking sector pose a problem that the research aimed to address. This study explored
the adoption of ICTs for knowledge development activities in the banking sector of Namibia
identifying the perceptions and factors influencing its adoption for knowledge development
purposes. Although adoption of ICT is influenced by various factors, this study focused on a
specific factor, namely the impact of perceptions on ICT adoption. ICT adoption models such
as the Theory of Planned Behaviour (TPB) or the Technology Adoption Model (TAM) and
more recently the Unified Theory of Adoption and Use of Technology (UTAUT) argue that
the perceptions of users are fundamental determinants for the adoption of the ICT. Driving,
thus, the need to understand the views of users of the ICTs in banks in order to understand the
potential it may yield in knowledge development. The study adopts the Activity Theory (AT)
as the means to uncover and clearly interpret the perceptions of banking staff, through its
theoretic underpinnings of naturalistic investigation and beliefs of “intentional human-action”.
This study thus set out to explore the perceptions of banking staff on the use of ICTs in
knowledge development and identify the critical factors in their adoption of ICTs in the
process.
Drawing from the Activity Theory the investigation used a multi-case qualitative study that
used semi-structured interviews that were administered on twenty-three respondents from three
of the biggest banks in Namibia (cases). The respondents comprised of managerial and nonmanagerial
staff with the three cases chosen based on their ties with South African banks. The
findings show that all three Namibian banks have advanced ICT infrastructure which they have
managed to adopt for knowledge development purposes. The Management of the banks in all
three cases were of the belief that the use of ICT supports knowledge development. Nonmanagerial
bank staff in all three cases likewise have a positive perception about the use of
ICT for knowledge development purposes. However, key concerns about the development of
ICT driven knowledge development initiatives which could affect adoption of the ICTs were
expressed by the non-managerial staff. These included, management support, consultation in
the development phase of the knowledge development initiatives, integration of knowledge
development strategies into the staff processes and increasing awareness activities among the
staff. The recommendations indicate a need for the institutions to drive knowledge management
in general in the institution, which will in turn help foster knowledge development initiatives
fully. Another recommendation concerning the design of knowledge development initiatives is
the need to involve the targeted staff more fully. Yet another strong recommendation was the
need to blend knowledge development initiatives into the work processes of staff and ensure
active support by management.Computing
M.A. (Computing)
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Boikhutso, Tryphosa Mathakadu. "Change management : the impact on systems implementation : a business application solutioncentre (BASC) case study." Diss., 2013. http://hdl.handle.net/10500/10196.
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The dissertation discusses the impact of change management during the implementation of an IT system. The theoretical part of the dissertation is aimed at gaining information about human performance, and the implications during the implementation of the system, and also post-implementation. Literature suggests that the human factor is the key to the successful implementation of system projects.
The study, which is qualitative in nature, makes use of face-to-face interviews for the collection of evidence, as well as questionnaires as add-on tools to support the underlying constructs and research questions posed within the study. The use of data obtained from the research interviews, as well as survey data, has provided the research study with the necessary validity, reliabilityand trustworthy data to support the research results, findings – and to be able to make some recommendations.
The reason for the failure of system implementation projects is often due to poor implementation during the project. It is important to place the importance of people on a par with technology and processes. A holistic approach would be the most likely to result in the acceptance – and the efficient and effective use of the implemented system. Communication, training and management participation are common means of addressingany fears of change, and to build trust.
This information should be utilised by project teams during implementation projects, as it should help to provide the necessary framework to ensure the success of the change initiatives.
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Kim, Ok-Kyong, and 金玉慶. "The Effect of Culture and Information Communication Technology on Knowledge Sharing: An Empirical Study of Comparison between Taiwan and Southern Korea Organizations." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/11452633167723818814.
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碩士國立成功大學
企業管理學系碩博士班
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In order for employees to be sufficiently encouraged to share and impart knowledge to co-workers in a willing manner, organizational motivation plays a most critical role in effective knowledge sharing. Empirical findings in the past had shown that the intention and rationale in sharing knowledge are essentially due to personal traits and culture. Furthermore, both the use of information communication technology and knowledge sharing capability form the basis of communication and collaboration among organizational employees. Therefore, this research delved into three main areas, namely employees motivation in knowledge sharing, cultural difference and the use of information communication technology, to investigate and compare the knowledge sharing behavior of employees in Taiwan and Southern Korea based on the theory of reasoned action (TRA). In adopting regression models in the subsequent research, the final analytical results had shown that in the organizations of Taiwan and Southern Korea: (1) Expected associations and the enjoyment of helping others have a positive effect on knowledge sharing attitude. (2) Knowledge sharing attitude has a positive effect on knowledge sharing intention. (3) Cultural difference has positive and direct effects on knowledge sharing intention, but does not have significant moderating effects on the interrelationship between knowledge sharing attitude and intention. Collectivist norms and long-term orientation have positive and direct effects on knowledge sharing intention in Taiwan, whereas in Southern Korea, power distance and long-term orientation have positive and direct effects on knowledge sharing intention. (4) information communication technology does not have significant moderating effects on the interrelationship between knowledge sharing attitude and intention, since unique knowledge characteristics can considerably impede the sharing and transfer of tacit knowledge with one another via information communication technology. Likewise, although information communication technology can serve as a channel for the acquisition of knowledge, access itself does not correlate or result in the actual use and implementation of the knowledge gained. That is, knowledge sharing requires social and human interaction which cannot be facilitated by information communication technology alone.
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Prinsloo, Carly Kim. "Determining employees' acceptance of electronic newsletters in an academic environment." Diss., 2016. http://hdl.handle.net/10500/20296.
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Internal marketing and internal communication are essential tools to align em-ployees’ mindsets with the necessary tasks which bring about employee satis-faction and organisational prosperity. Electronic newsletters serve as an internal marketing communication medium which can convey the necessary information to employees regarding the organisation’s goals and objectives. They also act as a medium to build relationships with employees and encourage improved service delivery and customer-oriented employee mindsets. Employees’ willingness to make use of electronic newsletters for the purpose of disseminating organisational information is an indication of employees’ acceptance of the organisational information and use thereof in performing organisational tasks successfully as the organisation intends. The purpose of the current study was to determine employees’ acceptance of electronic newsletters, as an internal marketing communication medium, in order to disseminate organisational information which contributes to the attainment of organisational goals, objectives and success.
An empirical study was conducted to determine employees’ acceptance of elec-tronic newsletters by means of an adapted technology acceptance model, self-administered, e-mail survey disseminated to employees of a higher education institution. The study followed a quantitative research approach, utilising re-gression in the analysis of the data.
Based on the research results, employees do accept the electronic newsletter for the dissemination of organisational information, albeit with suggestions on how it can be better utilised in future.Business Management
M. Com (Business Management)
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Rafferty, Kevin. "An investigation of the response of entities in the South African JSE ICT sector in 2005 to environmental sustainability report /." 2006. http://eprints.ru.ac.za/922/.
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Barrett, Ashley Katherine. "Change is inevitable but compliance is optional : coworker social influence and behavioral work-arounds in the EHR implementation of healthcare organizations." Thesis, 2015. http://hdl.handle.net/2152/30523.
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The implementation of planned organizational change is ultimately a communication-related phenomenon, and as such, it is imperative that organizational communication scholars examine the interactions surrounding EHR implementation and understand how users (e.g. healthcare practitioners) utilize, evaluate, and deliberate this new technological innovation. Previous research on planned organizational change has called for researchers to adopt a more dynamic perspective that emphasizes the active agency of organizational members throughout implementation processes and focuses on informal implementers and change reinvention (work-arounds) as individuals actively reinterpret and personalize their work roles during implementation socialization. This dissertation seeks to fill this gap in research by demonstrating how communication between doctors, nurses, and other health professionals affects the adoption, maintenance, alternation, modification, or rejection of EHR systems within health care organizations. To delve into these inquiries and examine the intersecting domains of medical informatics and organizational communication research, this dissertation proceeds in the following manner: First, a literature review, capitalizing on Laurie Lewis’s work in planned organizational change and social constructionist views of technology use in organizations, outlines the assumptions that undergird this research. Next, this dissertation builds a model that predicts the communicative and structural antecedents of the study outcome variables, which include 1) organizational resistance to EHR implementation, 2) employees’ perception of EHR implementation success, 3) levels of change reinvention—or work-arounds—due to change initiatives and activities, and 4) employees’ perceptions of the quality of the organizational communication surrounding the change. Hypotheses guiding the model specification are provided and are followed by a description of the empirical methods and procedures that were utilized to explore the variable relationships. Results of the SEM model suggest that work-arounds could play a mediating role governing the relationship between informal social influence and the outcome variables in the study. In addition, one-way ANOVAs and multiple regression analyses reveal that physicians are the most resistant to EHR implementation and perceived change communication quality positively predicts perceived EHR implementation success and perceived relative advantage of EHR and negatively predicts employee resistance. A discussion of the expected and unexpected results is offered in addition to study limitation and future directions.text
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Krauss, Melanie. "Digitalization of the workplace: how openness of employees moderates the effects of technostress on job satisfaction." Master's thesis, 2020. http://hdl.handle.net/10362/107073.
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The present work project examines how opennessas one of the Big Five Personality Traits moderatesthe relationship between technostressors and job satisfaction. Technostress is defined as stress experienced by employees through the use of information and communication technologies (ICT).After conductinga surveya regression analysis was performed. The study suggests that openness positively moderates the relationship between techno-overload, -invasion, -complexity and -insecurity and job satisfaction, such that the corre-sponding technostressor affects job satisfaction weaker if the level of openness is high.No significant moderation could be found fortechno-uncertainty. From these results practical recommendations for managers and HR departments are derived.
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Okong'o, Brender Adhiambo. "Factors supporting the learning of retail banking information and communication technology systems : a western Kenyan region perspective." Diss., 2018. http://hdl.handle.net/10500/24841.
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This study identified and empirically investigated individual employee, organisational and information and communication technology (ICT) systems factors to determine the extent to which these factors support employees’ learning of the adopted retail banking ICT systems before undergoing training. Quantitative research approach was followed. A realised stratified random sample of 237 respondents consisting of tellers and customer care consultants (one group) and line managers (second group), working at branches of various retail banks in the western region of Kenya, participated in this study.
Descriptive, exploratory factor and inferential statistical analyses were conducted. The results showed: a high level of agreement with the identified factors; significant positive linear relationships between the factors; statistical significant differences (p<0.05) between the respondent groups and between the categories for each demographic variable with regard to the respondents’ level of agreement with each factor. Supportive and directive learning strategies were recommended for retail banking employees before training.Business Management
M. Com. (Business Management)
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Shah, Muhammad Umair. "Toward A Value Proposition of Digital Opportunity Trust." Thesis, 2011. http://hdl.handle.net/10012/6377.
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This study aims to advance the understanding of Digital Opportunity Trust’s (DOT) value proposition by characterizing the ‘modus operandi’ and to develop a method to explore the impact of entrepreneurship in the developing (or under-developed) regions of the world undertaken by Digital Opportunity Trust. DOT is an initiative to help reduce poverty, and to achieve greater social and economic stability by empowering people with skills and knowledge by utilizing new technologies in their communities. Prior research suggests the adaptation of ‘Information and Communication Technology’(ICT) and technological advancement as a means of addressing 500 million people worldwide, those residing at the ‘bottom of the pyramid’ (Prahalad, 2005) for an effective social transformation.
“Digital Opportunity Trust (DOT)” is one of the not-for-profit (NFP) / non-governmental organizations (NGO), which strives to accomplish this goal by blending ‘entrepreneurial’ education with ‘corporate social responsibility’ to foster new ventures that use digital communications technology. DOT is operating in eleven (11) countries for more than eight (8) years now, rendering it important to validate and evaluate the extent to which Information and Communication Technology ICT allows people in poor communities to exchange knowledge, and to compete with new enterprise.
Personal interviews (Case Study Methodology) with DOT’s executives, staff, interns and contractors were arranged to gather insightful information and to characterize the value proposition. The aim is to gather estimates of achievement for each of the defining attributes (‘as things are’ to reflect present achievement and ‘as things could be’ to reflect how far the attribute might be ‘pushed’).
While it must be the responsibility of DOT’s leaders to articulate formally its value proposition, evidence gathered in this case study points in possible directions. For example, DOT’s value proposition is based on a humanitarian goal and a win-win situation that benefits the people of underdeveloped regions as well as DOT itself. DOT does not merely advance monetary aid to the poor regions of the world; rather it creates a model of economical sustainability. It empowers people by imparting technical prowess and training to them. This not only keeps them abreast of the whole world, but also helps improve their quality of life.
DOT provides technological initiatives and programs in developing areas, while adhering effectively to accountability structure. Multinational companies and not-for-profit organizations can gain useful and practical knowledge from DOT’s experience. DOT brings an edge to entrepreneurship by advocating productivity and skill, especially in technological fields. The poor man’s plight turns into a healthy, industrious skill. An emerging paradigm for creating shared value suggests that this is precisely the model worldwide corporations should invest in and apply in these ever-challenging economic times.
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Ceza, Nomnqophiso Prudencia. "Challenges faced by staff members in information and communication training at a public university in the Eastern Cape." Diss., 2012. http://hdl.handle.net/10500/8833.
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The introduction of e-learning in teaching and learning has necessitated the training of staff members in Information and Communication Technology (ICT). This study focuses on the challenges that staff members, who are the facilitators of learning, experience when undergoing training in ICT. The research design employed a qualitative methodology which involved focus groups from a public university. Data was collected from the participants through semi-structured interviews. The findings indicate that the challenges that staff members experienced during ICT training are related to a lack of computer competence, lack of time, an information overload, the non-involvement of staff in the planning of their training, facilitation limitations, lack of technical support and institutional challenges that involve infrastructure. The study further revealed that the principles of adult learning play a reciprocal role in the staff’s professional developmental challenges. In view of these findings, this study offers recommendations for improving the ICT training of staff members.Educational Studies
M. Ed. (Adult Education)
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Makhanya, Lungile. "Knowledge sharing in Nkangala district municipality." Diss., 2018. http://hdl.handle.net/10500/25398.
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The purpose of the study was to investigate knowledge practices in Nkangala District Municipality (NDM), situated in the Mpumalanga Province, South Africa. The objective of the study was to discover NDM managers’ level of understanding participation and establish any challenges of knowledge sharing in NDM. This study employed qualitative research method. An interview guide was designed to collect data through in-depth interviews. To determine the number of participants for the interview, stratified and purposive sampling methods were used. The study established that there is little knowledge and understanding of the knowledge sharing concept by NDM managers, hence, it is not formally recognised by the institution. However, managers acknowledged that knowledge sharing could play a huge role in improving service delivery. The study recommends that NDM should consider introducing the knowledge sharing concept, through the establishment of a knowledge sharing section. A culture of knowledge sharing could be developed through the development of knowledge sharing policies, which should be aligned to the Integrated Development Planning (IDP) process of NDM. In addition, the study recommends an upgrade on the existing ICT infrastructure and internet connection, especially in rural municipalities. This will ensure that ICT fully supports knowledge sharing activities. The study suggested that an additional study is conducted to establish knowledge sharing practices among the lower level staff members of NDM.Information Science
M.A.(Information Science)