Relevant bibliographies by topics / Communication in public administration

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Communication in public administration'

Author: Grafiati
Published: 4 June 2021
Last updated: 31 July 2024

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Journal articles on the topic "Communication in public administration"

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Krynychko Liliia, Krynychko Liliia, and Vatanov Andrii Vatanov Andrii. "ESTABLISHMENT OF INFORMATION AND COMMUNICATION RELATIONS IN THE PUBLIC ADMINISTRATION OF THE HEALTHCARE SYSTEM." Socio World-Social Research & Behavioral Sciences 03, no. 01 (January 14, 2021): 76–91. http://dx.doi.org/10.36962/swd0301202176.

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The article identifies approaches to communication models and the formation of communication theory considers modern theories and communication models as a basis for the formation of public administration decisions in the health care system. Approaches to the essence of communications in public administration are described. The views of domestic and foreign scholars on the composition of communication functions in public administration are studied. Information flows in public administration are classified. Elements of the information and communication system of public administration in the field of health care have been studied. The levels of information and communication system of public administration of the health care system are analyzed. Keywords: information and communication relations, public administration, health care system, communication, communicative space, communicator, communicator.
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Antonova, Yu, and I. Savchenko. "Research Communication Processes in Public Administration." Bulletin of Science and Practice 5, no. 10 (October 15, 2019): 263–73. http://dx.doi.org/10.33619/2414-2948/47/30.

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Mirlina, Līga. "DEVELOPMENT OF COMMUNICATION IN LATVIAN PUBLIC ADMINISTRATION: TRENDS AND CHALLENGES." SOCIETY. INTEGRATION. EDUCATION. Proceedings of the International Scientific Conference 4 (May 26, 2016): 411. http://dx.doi.org/10.17770/sie2016vol4.1567.

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Along with the decrease of administrative influences, the effective functioning of contemporary public administration needs the support and partnership of society. The necessity to consider the reaction of society obliges to inform and to create public understanding on decisions made by the public administration, as well as to ensure an opportunity for individuals to get involved in the decision making process. Thus, the role of communication in public administration performance increases. The regulation of the state needs increasingly greater public acceptance and approval both by responding to the public’s position and wishes and by creating common values and standards that are often achieved by the communication process. In order to understand the role of communications in public administration processes, the author has studied the development of the public administration communication during several state reform stages in Latvia. Using qualitative research methods – interviews, document analysis and comparative analysis and quantitative content analysis –, the trends and challenges in the development of Latvian public administration communication were identified. It is possible to stress two important changes – firstly, the goal of public communications is not just to increase the awareness of the public, but also to involve the public in the state’s development, and secondly, the transformation of communication changes the methods and the way of public administration communication.
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Makarov, D. V. "Communications in the Public Administration of the Russian Federation." Communicology 8, no. 2 (June 30, 2020): 135–44. http://dx.doi.org/10.21453/2311-3065-2020-8-2-135-144.

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The article considers the concept, value and features of communications in the public administration of the Russian Federation in the context of national specificity. The main problem is the involvement of wide groups of citizens in the development of policies and the transition to communication technologies as an instrument of indispensable success. The author shows all the difficulties and features of the issue of communications in a state society, politics, and socio-economic field. By solving this problem, the author proposes the development of implemented technologies for the communication of citizens and authorities by virtual interaction using the Internet and social networks in modern conditions. Thus, we can conclude that communication in the political sphere requires constant dynamic development based on the basic mechanisms and blocks of communication, but the transition to communicative activity, which is possible with a legislative approach to this problem.
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Gavrilechko, Y. V. "Marketing communications complex of subjects of public administration." Public administration aspects 6, no. 11-12 (February 20, 2019): 5–12. http://dx.doi.org/10.15421/151868.

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The article defines the essence and features of the system of marketing communications (SMC) of the subjects of public administration. It is proposed to introduce this concept as a complex of interpersonal dialogue communications in small groups, public, organizational and mass communications, which is an element of the system of public administration and provides communication of subjects of management with their target audiences.The author justifies the classification of marketing communications in public administration. Among the main classification criteria of distribution are the following: type of communication subjects, communication goals and types of media marketing communications.The basic principles of formation of information flows in the system of public administration are determined. The main of them recognized: openness of state information; guarantee of the right to receive information; openness and accessibility of information, freedom of information exchange; authenticity and completeness of information; guarantee of freedom of expression and beliefs; the lawfulness of receiving, using, storing, distributing and protecting information, etc.The article identifies the most important reasons for the ineffective information and communicative policy of government departments. Among them: organizational; historical; resource and personnel-professional.The author substantiates the directions of improvement of the system of marketing communications of the subjects of state administration and raising the level of its efficiency. It is determined that for today, public relations, direct marketing, sales promotion and public advertising should be considered among the main means of SMC. Practice shows that at present the most effective element of SMC of public administration is public relations. First of all, this is explained by the fact that they contribute to the formation and development of well-developed and effective mechanisms of social feedback and their priorities.
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Farkas, Jean-Pierre. "Communication publique et médias." Revue française d'administration publique 58, no. 1 (1991): 275–77. http://dx.doi.org/10.3406/rfap.1991.2896.

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Public Communication and the Media A joint effort is required to improve the relations between the press and the administration and, thus, the administrations’ communication with the citizenry. This should make it possible to identify and overcome the inhibitions of each in order to reach a common goal : to involve the public.
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Istrate, George-Alexandru. "Principles of communication used in public administration." Journal of Financial Studies 7, no. 12 (May 15, 2022): 134–42. http://dx.doi.org/10.55654/jfs.2022.7.12.09.

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"Undoubtedly, internal communication in public administration is the most sought after point of good management practices. The activity of public institutions based on principles such as the principle of face-to-face or online communication, the principle of information, the principle of motivation and the principle of unity of success are an integral part of public administrations. The implemented principles have the role of improving the activities of civil servants, which can increase the level of efficiency. The lack of an efficient communication within the public institution will lead to unproductiveness, misunderstandings, frustrations and non-fulfillment of work tasks, implicitly of the job description. Time, planning work tasks, clear setting of priorities; self-discipline, punctuality, perseverance, are an essential pillar in labor productivity. This study aims to reflect and understand the nature of communication as an activity and as a process in the context of the present transformations and how important the principles of communication are in the performance of employees. "
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Angova, Stella, Maria Nikolova, and Ivan Valchanov. "Professional Profile of Communication Experts in the Public Administration in Bulgaria." Postmodernism Problems 12, no. 2 (August 5, 2022): 263–75. http://dx.doi.org/10.46324/pmp2202263.

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This paper presents the results of a study of the professional profile of communication experts in the public administration in Bulgaria. It is part of a project focused on public communications in the public administration in the country. A review of previous local studies of the public communications of the state administration was carried out. The research was conducted in 2021 in a survey filled out by 182 respondents who work as communication experts in state structures such as the Council of Ministers, ministries, state agencies, state commissions, regional administration, municipal administration, and state medical institutions, state universities, etc. The results summarize the skills of PR experts in the state administration in the following main directions: strategic competencies, narrative competencies, and technological competencies.
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Yermolenko, Oksana. "Communication strategies in public administration: status of implementation and problems." Actual problems of innovative economy and law 2024, no. 3 (April 26, 2024): 20–24. http://dx.doi.org/10.36887/2524-0455-2024-3-4.

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The article defines the current state of implementation of communication strategies by public administration bodies in Ukraine and identifies systemic problems. An analysis of the positive aspects and shortcomings in the development and implementation of communication strategies in the field of public administration is provided, as well as the requirements and factors that have a more significant impact on the content of communication processes in public administration are determined. The favorable perception of the public sphere was influenced not only by the information space formed by the Ukrainian mass media and officials, but also by the informational messages of Russian propaganda. The author provides suggestions for improving the communication strategy in the public sphere. It was established that when developing communication strategies, public authorities should ensure the reduction of uncertainty and the risk of failure when making strategic management decisions. It was determined that the essence of the interaction of public authorities with target audiences is to ensure an effective state policy and adaptation of state reforms to possible future changes in the external environment. Achieving these tasks is possible by: increasing citizens’ trust in state institutions and improving their image; raising citizens’ awareness of the processes taking place in state institutions; ensuring active participation of citizens in the processes of making management decisions and establishing feedback; establishing cooperation with national and international mass media, it is emphasized that this is impossible without improving the public sector, strengthening the presence of public institutions at the international level, optimizing internal communication and information exchange in public institutions. The development of relations with the public as a new social institution for Ukrainian society, bodies of public authority and local self-government, that is, the creation of conditions for ensuring communication with the community and significant participation of the community in solving local problems, defining the conceptual apparatus, principles and rules of institutional analysis, and as well as identifying the rules used by local self-government bodies. Keywords: communications in public administration, information, strategic communications, communication risks, communication channels, communication policy, communication infrastructure.
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Virkar, Shefali. "Public Administration and Information and Communication Technologies." International Journal of Public Administration in the Digital Age 1, no. 2 (April 2014): 43–64. http://dx.doi.org/10.4018/ijpada.2014040103.

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This article critically examines the role of Information and Communication Technologies (ICTs) in governmental reform processes in development through a case study of the Greater Bangalore Municipal Corporation. The study explores the increasing use of ICTs for property taxation and its impact on municipal government reform processes within a developing world context. Attracted by the ‘hype and hope' of such technologies and related platforms, development actors across the world have adopted computer-based systems and related ICTs for use in government as a means reforming the inefficiencies in public service provision. Much has been written about e-governance within a growing stream of literature on ICT for development, generating countervailing perspectives where optimistic, technocratic approaches are countered by far more sceptical standpoints on technological innovation. This paper will examine not only the interplay of local contingencies and external influences acting upon the project's implementation but also aim to offer an insight into disjunctions in these relationships which inhibit the effective exploitation of ICTs in the given context. The research on which this paper is based focus on an empirical case study surrounding the implementation and use of an electronic property tax collection system in Bangalore, India between 1998 and 2008. Drawing on the theoretical perspectives of the ‘Ecology of Games' and ‘Design-Actuality Gaps' which recognise the importance of a multitude of diverse motives and individualistic behaviour as key factors influencing organisational reform and institutional change, the article contributes not just to an understanding of the role of ICTs in administrative reform in development, but towards that emerging body of research which is critical of managerial rationalism for an organization as a whole, and sensitive to an ecology of actors and their various motivations within the organisation.
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Dissertations / Theses on the topic "Communication in public administration"

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Gavega, Anastasia Sergeevna, and Анастасія Сергіївна Гавега. "Digital communication in the system of public administration: Ukrainian experience." Thesis, National Aviation University, 2021. https://er.nau.edu.ua/handle/NAU/51715.

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1.INNOVATION AND DIGITALISATION OF PUBLIC ADMINISTRATION [електронний ресурс] – електронні текстові дані – режим доступу: https://www. joeducation.eu/innovation-and-digitalisation-of-publicadministration/ 2.Digital Modernization of the System of Public Administration: Prerogatives and Barriers [електронний ресурс] – електронні текстові дані – режим доступу: https://www.e3s-conferences.org/articles/e3sconf/pdf/2020/19/e3sconf_ btses2020_05003.pdf 3. Логвінов В.Г. Цифрові платформи як складова моделі публічного управління. Інституціоналізація публічного управління в Україні в умовах євроінтеграційних та глобалізаційних викликів : матеріали щоріч. Всеукр. наук.практ. конф. за міжнар. участю (Київ, 24 трав. 2019 р.) : у 5 т. Київ, 2019. Т. 4. C. 57–59
In the modern world, the digital communication is beginning to play an increasingly significant and comprehensive role. This is particularly important when information becomes one of the means of solving geopolitical problems and is used as a means of forming a certain socio-political platform to promote the interests of regional and global players in world politics on the territory of other countries. The use of electronic signatures, the digital release of documents and information, or the electronic invoicing both in the public sector and in the private sector are no longer news. Nowadays, citizens can actively participate in the life of society through online tools, and it represents the digital transformation of citizenship. Considering the importance of this issue, it is necessary to educate people to digital citizenship. The effectiveness of Public Administration due to the use of digital communications is: • the level of openness and accessibility of the activities of public authorities; • the level of trust of citizens in these bodies; • the degree of public involvement in making public power decisions; • the level of corruption of public authorities.
У сучасному світі цифрова комунікація починає грати все більш значущу і всеосяжну роль. Це особливо важливо, коли інформація стає одним із засобів вирішення геополітичних проблем і використовується як засіб формування певної суспільно-політичної платформи для просування інтересів регіональних і глобальних гравців світової політики на території інших країн. Використання електронних підписів, цифровий випуск документів та інформації, електронне виставлення рахунків як в державному, так і в приватному секторі вже не новина. В даний час громадяни можуть брати активну участь в житті суспільства за допомогою онлайн-інструментів, і це є цифровою трансформацію громадянства. З огляду на важливість цього питання, необхідно навчити людей цифровий громадянськості. Ефективність державного управління завдяки використанню цифрових комунікацій - це: - рівень відкритості та доступності діяльності органів державної влади; - рівень довіри громадян до цих органів; - ступінь залученості громадськості в прийняття державних владних рішень; - рівень корумпованості органів державної влади.
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Kelly, Michael T. "Effective communication, its significance to organizational decision-making in public agencies." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1986. http://www.kutztown.edu/library/services/remote_access.asp.

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Scott, Jessica B. "Tweeting in Public: How Florida's Public Information Officers use Twitter to Engage the Publics They Serve." UNF Digital Commons, 2019. https://digitalcommons.unf.edu/etd/897.

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This study expands Twitter interactivity research in the area of public relations. A content analysis of tweets from public information Twitter accounts in Florida counties examines the degree to which county public information officers interact with the publics on Twitter. Engagement on Twitter is examined using a coding scheme adapted from previous research (McMillan, 2002; Otterbacher, Shapiro, & Hemphill, 2012; Parmelee & Deeley, 2017), which is a more sophisticated measure of interactivity than merely counting the presence of replies and retweets. Findings indicate that when public information officers engage in mutual discourse, or the exchange of information in two-way communication, it is primarily with citizens. However, the findings indicate that mutual discourse is the type of communication least likely to be employed on Twitter.
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Campbell, Kelly A. "Looking Inward| Higher Education Public Relations and Internal Communication." Thesis, Western Michigan University, 2019. http://pqdtopen.proquest.com/#viewpdf?dispub=13877001.

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There has been a decline in public good will toward institutions of higher education for nearly four decades. Resultantly, the public, media, and politicians call for greater transparency. It would be beneficial for institutions of higher education to utilize strategic means to communicate their stories, successes and brand directly to various publics. A critical, albeit often an overlooked public, are the employees of the university. They can serve as ambassadors for the university interacting with outside publics. In this capacity, not only do employees need to know information about their organization to function well at their positions, they also need to understand the strategic direction of the organization. Strategic communication of this nature can be accomplished with them via internal communication, and that falls under the domain of the public relations entity on campus.

This study seeks to examine how senior level public relations practitioners in higher education develop and carry out their internal communication responsibilities to employees. Understanding was sought regarding the practitioners’ beliefs and practices regarding: (a) public relations as a strategic management function; (b) the role of relationship management within public relations; and (c) whether symmetrical communication is used for cultivating relationships while maintaining a feedback mechanism to adjust public relations strategies based on publics and environment.

This study also looked at common and unique elements of practice, how higher education public relations practitioners define best practices, and whether they coordinate internal communication with other entities within their college or university and analyzes some demographic data regarding the career paths and education of the practitioners. It concludes that, while the participants in the study were operating with direct reporting to the president of their respective universities, and that all participants demonstrated working in a strategic capacity, none had documented communication processes with respect to internal audiences, and few had formal methods in place to evaluate the success of their efforts. In addition, none had well-formulated and strategic processes in place with respect to whether symmetrical communication is used for cultivating relationships while maintaining a feedback mechanism to adjust public relations strategies based on publics and environment.

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Larsson, Tatiana. "Communication in Organizational Change : Case of a public organization." Thesis, Linnéuniversitetet, Institutionen för organisation och entreprenörskap (OE), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-96613.

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Communication is usually seen as a tool for success with organizational change. What makes communication so important is that it lays the foundation for the understanding and perception of the organization and the process of change. This study is about communication between the manager and the employee at times of change. The purpose of this study is not primarily to streamline communication in organizational change, but first and foremost to understand how communication works, what perceptions and reactions create communication between both the manager and the employee. The most important lessons come from six people: three managers and three employees' experiences and perceptions of communication in organizational change in a public organization.  In this study, I explore how managers and employees perceive organizational change, what roles they have in change itself, how their communication works. Here I also discuss what it means to lead change for a manager and to follow the leader for an employee. The results of this study show that there are uncertainties in communication and the desire to improve it. Thanks to this study, it is possible to understand how a lack of communication affects the employee in organizational change, while good communication creates the conditions for successful organizational change.
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Beauvais, Grégory. "Téléservice public et service public." Lille 2, 2008. http://www.theses.fr/2008LIL20011.

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L’administration française connaît, depuis quelques années, une accélération de l’utilisation des technologies de l’information et de la communication. Celles-ci ont pour but d’améliorer l’organisation interne et externe de l’administration et des services publics. Dans ce cadre, se mettent en place des prestations d’intérêt général d’un genre nouveau : les téléservices publics. Un téléservice public est une activité d’intérêt général, mise en œuvre directement ou indirectement par une personne publique, qui utilise les outils de télécommunication. Cette définition rappelle celle du service public qui désigne une activité d’intérêt général, assumée ou assurée par une personne publique. Le téléservice public constitue pourtant, du fait des règles qui lui sont applicables, une notion juridique émergente qui s’automatise par rapport à celle du service public. Les règles relatives aux téléservices publics comprennent des dispositions ad hoc, dont la valeur normative n’est pas toujours claire, et des concepts et catégories juridiques applicables aux services publics qui connaissent, par leur adaptation aux téléservices publics, une redéfinition
French administration experiences and acceleration of new technologies uses. Tpublic services and administration’s internal organisation so the relationships with users. Inside this frame, new general interest services are provided : public teleservices. A public teleservice is a general interest activity, directly or inderectly applied by a public entity, wich uses telecommunication tools. This definition recalls the public services’ one which points out a general interest activity, assumed or endorsed by a public entity. Public teleservice constitutes, due to applicable rules, an emergent legal notion which is acquirring his autonomy from the public service’ definition. Rules applicable to public teleservices contain ad hoc legal notions whose normative value is not always clear. Some concepts and legal categories applicable to public services which know, by their adaptation to public teleservices, a redefinition
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Fuentes, Graciela. "Constitutional guarantees and normative limits to free communication." Thesis, McGill University, 1994. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=26444.

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The purpose of this work is to analyze the principles of human rights theory underlying the protection of freedom of expression and the normative limits imposed on communication. The analysis involves those principles argued in American and Canadian judicial review.
The curtailment of sexual expression is at the core of the discussion of the nature of human beings and their relationship with the state power. By analyzing the way in which governments ban sexual messages, one can infer with a great degree of accuracy how they will react toward other forms of expression. This connection can be established because arguments justifying restrictions on pornography may be extended to justify prohibitions on other form of communication.
Inasmuch as freedom of expression meets the basic need for communication inherent to autonomous and morally responsible individuals, any restriction on it must stem from the principle that rights-protection is the highest value as supreme law rather than from a majority assertion of what is good for the individual and society as a whole.
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Myers, Mindy. "Democratic Communication| Lessons from the Flint Water Crisis." Thesis, Wayne State University, 2019. http://pqdtopen.proquest.com/#viewpdf?dispub=10977572.

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This dissertation develops an approach to institutional critique that re-works Porter, Sullivan, Blythe, Grabill, and Miles’ foundational configuration. This project argues that John Dewey’s concept of democratic communication articulated in his debate with Walter Lippmann provides a useful heuristic for developing democratic communicative practices that allow citizens and experts to communicate with one another about technical issues such as water quality and safety. Through an analysis of Michigan’s emergency manager law, the relationship between citizens and experts that exposed the crisis, and the Flint Water Advisory Task Force’s Final Report, this dissertation establishes that citizens must participate in technical decision-making and makes pragmatic suggestions to increase citizens’ meaningful participation. This project concludes with theoretical and pedagogical implications of a participatory institutional critique.

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Liu, Juan. "The Role of Media in Promoting Good Governance and Building Public Perception about Governance| A Comparison of China and the United States." Thesis, Wayne State University, 2017. http://pqdtopen.proquest.com/#viewpdf?dispub=10266095.

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The media plays three key roles in promoting good governance: watchdog, civic forum and agenda-setter. Despite decades of scholarship, there is little systematic effort to examine the empirical relationship between the media and governance. Moreover, scholars conceptualized governance with their interests and scope of work. Regardless of political system, this dissertation puts forth a new definition of good governance, and explores how controversies or issues framed by the media can be employed to initiate debates among citizens to enhance their own understanding of the political process, in particular the performance of the government.

The first study utilized framing theory to identify media frames in portraying four U.S. and Chinese governance issues which address the different dimensions of good governance. Results from the content analysis suggest that both Chinese and U.S. newspapers employed three major mechanisms to frame governance issues, i.e. thematic framing, responsibility framing and heavy reliance on official sources. The second study employed an experimental method by integrating the theories of framing and the spiral of silence, in particular, to investigate the effect of media framing governance issues on public perception and evaluation of U.S. good governance, especially the way that U.S. government handled two governance issues such as the Flint water crisis and the Syrian refugee crisis.

The core research question of this dissertation is: can media framing of governance issues influence one’s perception and evaluation of good governance? Based on two studies, this dissertation has found news framing of governance issues does have an effect on individuals’ opinion and evaluation on the performance of government. In particular, how media frame the governance issues influences the way individuals perceive and evaluate the U.S. government. Additionally, issue attention moderates the governance framing effects. Individuals who pay less attention to governance issues are more likely to evaluate the performance of U.S. government in a positive manner than people who pay more attention. At the same time, the more people are willing to self-censor, the more they will perceive the performance of U.S. government in a positive way. Implications for future trajectory of research are discussed.

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Ferraro, Andrea Marie. "Exploring An Alternative Public Relations Framework for the Public Sector." University of Akron / OhioLINK, 2015. http://rave.ohiolink.edu/etdc/view?acc_num=akron1429033839.

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Books on the topic "Communication in public administration"

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1942-, Lane Frederick S., ed. Current issues in public administration. 4th ed. New York: St. Martin's Press, 1990.

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Uganda. Office of the President. Government communication strategy. Kampala: Government of Uganda, Office of the President, 2011.

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Cohen, Cary. Effective communication in contract administration: Course manual. [Washington, D.C.] (1120 20th St., N.W., Washington 20036): Federal Publications, 1990.

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Fowlie, Les. Communication at TPL: A discussion paper. [Toronto, Ont: Toronto Public Library, 1989.

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Moatti, Daniel. De l'administration au citoyen, une communication perturbée. [Nice]: Association des publications de la Faculté des lettres de Nice, 1996.

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Thijn, Ed van. De informatieparadox: Een blinde vlek in het openbaar bestuur. Utrecht: LEMMA, 2004.

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Thijn, Ed van. De informatieparadox: Een blinde vlek in het openbaar bestuur. Utrecht: LEMMA, 2004.

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Galjaard, J. M. Wie bekommert zich om de overheid?: Menselijke omgang tussen politici, bestuurders, ambtenaren en allerlei andere personen. Utrecht: LEMMA, 1999.

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Hamburg (Germany). Senatsamt für den Verwaltungsdienst. and Hamburg (Germany) Organisationsamt, eds. Telekommunikation in der hamburgischen Verwaltung. Hamburg: Freie und Hansestadt Hamburg, 1993.

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Cunha, Ira de. El discurso del ámbito de la administración: Una perspectiva lingúística. Granada: Editorial Comares, 2020.

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Book chapters on the topic "Communication in public administration"

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Gervais, Bryan T. "Political Communication." In Global Encyclopedia of Public Administration, Public Policy, and Governance, 4660–69. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-20928-9_2531.

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Gervais, Bryan T. "Political Communication." In Global Encyclopedia of Public Administration, Public Policy, and Governance, 1–9. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-31816-5_2531-1.

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Gervais, Bryan T. "Political Communication." In Global Encyclopedia of Public Administration, Public Policy, and Governance, 9587–95. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-66252-3_2531.

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Sheep, Mathew L. "Effective Communication and Persuasion." In Global Encyclopedia of Public Administration, Public Policy, and Governance, 1586–91. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-20928-9_2257.

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Hoffmann, Jochen. "Communication Within the Nonprofit." In Global Encyclopedia of Public Administration, Public Policy, and Governance, 857–63. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-20928-9_2781.

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Sheep, Mathew L. "Effective Communication and Persuasion." In Global Encyclopedia of Public Administration, Public Policy, and Governance, 1–6. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-31816-5_2257-1.

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Hoffmann, Jochen. "Communication Within the Nonprofit." In Global Encyclopedia of Public Administration, Public Policy, and Governance, 1–7. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-31816-5_2781-1.

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Hoffmann, Jochen. "Communication Within the Nonprofit." In Global Encyclopedia of Public Administration, Public Policy, and Governance, 1885–91. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-66252-3_2781.

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Sheep, Mathew L. "Effective Communication and Persuasion." In Global Encyclopedia of Public Administration, Public Policy, and Governance, 3639–44. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-66252-3_2257.

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Ziekow, Jan. "Administrative Procedures and Processes." In Public Administration in Germany, 163–83. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-53697-8_11.

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AbstractA process-oriented approach sees public administration as an interconnection of information, communications, interactions and decisions. It establishes the process organisation that shows the state ‘in action’ and complements the administrative and personnel side of public administration. While the term administrative processes can be understood as a generic term for this procedural side of the administration, according to the German understanding, procedures are processes with which the administration works towards citizens and companies and in which these face the administration with their own rights. Characteristic of these procedures vis-à-vis persons outside the administration is a high degree of juridification by administrative procedure law. The legal status of the citizen vis-à-vis the administration is very strong in Germany. In recent years, also influenced by New Public Management thought, great efforts have been made to optimise the procedural side of public administration. The chapter presents significant tools and approaches of this process thinking.
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Conference papers on the topic "Communication in public administration"

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Mar, Špela, Maruša Bizjak Ferjan, and Janez Stare. "Nekatere značilnosti e-poslovnega komuniciranja v javni upravi." In Interdisciplinarity Counts. University of Maribor, University Press, 2023. http://dx.doi.org/10.18690/um.fov.3.2023.48.

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One of the basic principles of administrative operation in public administration is that every work of public administration organs is documented with a suitable record. Documentary material must be recorded as a document, note or clerical order. The purpose of documentation is to provide the possibility of later review and proving facts. The development of technology brought significant changes related to written communication in public administration, especially development of e-business communication, which we understand as all ewritten communication, including e-administrative communication. The purpose of this paper is to present some characteristics of e-business communication in public administration in Slovenia. Based on this, the goals are to describe some characteristics of e-business communication in public administration, to present the changes that affect ebusiness communication in public administration and to provide guidelines for e-business communication in accordance with the principles of business communication.
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Rezer, Tatiana. "Nonverbal Communication In Public Administration: Modern Challenges." In International Scientific Congress «KNOWLEDGE, MAN AND CIVILIZATION». European Publisher, 2021. http://dx.doi.org/10.15405/epsbs.2021.05.373.

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Jovicic, Davor, and Renato Barisic. "Enterprise architecture for public administration." In 2018 41st International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO). IEEE, 2018. http://dx.doi.org/10.23919/mipro.2018.8400089.

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Kuzmina, Anna M. "Transmedia Digital Communications in Public Administration System." In 2024 Communication Strategies in Digital Society Seminar (ComSDS). IEEE, 2024. http://dx.doi.org/10.1109/comsds61892.2024.10502081.

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Braginа, Elvira. "Strategic Communications In Public Administration." In Joint Conferences: 20th Professional Culture of the Specialist of the Future & 12th Communicative Strategies of Information Society. European Publisher, 2020. http://dx.doi.org/10.15405/epsbs.2020.12.03.69.

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Polkowski, Zdzislaw, and Marcin Jozwiak. "Internet of Things in Public Administration." In 2021 Fourth International Conference on Computational Intelligence and Communication Technologies (CCICT). IEEE, 2021. http://dx.doi.org/10.1109/ccict53244.2021.00070.

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Glavas, Jerko, Ivan Uroda, and Bruno Mandic. "Managing Digital Transformation in Public Administration." In 2021 44th International Convention on Information, Communication and Electronic Technology (MIPRO). IEEE, 2021. http://dx.doi.org/10.23919/mipro52101.2021.9596775.

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Chae, Eun Sun, Dong Seok Kang, Jong Yik Si, Sangoh Yun, Pilwoon Jung, Soyoung Park, Haewon Lee, and Kyoungjin Choi. "Automating Public Administration in the Digital Age." In 2020 22nd International Conference on Advanced Communication Technology (ICACT). IEEE, 2020. http://dx.doi.org/10.23919/icact48636.2020.9061426.

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Latkovska, Inga. "Strategic Communication and Its Application in Public Administration in Latvia." In International scientific conference of the University of Latvia. University of Latvia Press, 2024. http://dx.doi.org/10.22364/ms23.05.

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Strategic communication research has received increased attention during the last 10–15 years, predominantly viewing the it as an interdisciplinary concept and employing various theoretical concepts as a basis for research – communication and media theories, organizational and management theories, as well as sociological and political science theories. Strategic communication is still used in different senses and meanings, however, most frequently it is applied as a synonym for purposeful management of the communication process in general, or management of specific communication disciplines. The most important aspect in this is being purposeful and tied to the strategic goals of the organization. Public sector organizations manage, lead and ensure the functionality of the public sector and provide services to citizens, including supplying the information process. In the tense situation of today, strategic communication is especially important for public administration in the context of ensuring national security. Latvia has a relatively good experience in this regard due to “The National Concept on Strategic Communication and Security of the Information Space 2023–2027” approved by the Cabinet of Ministers of Latvia in early 2023. The concept has been approved, but, of course, it is impossible to fully implement the concept in less than a year. Nevertheless, the Department of the Strategic Communication Coordination of the State Chancellery is actively working to make strategic communication an understandable, valued and professionally performed public administration function.
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Vatra, Nicusor. "Public Key Infrastructure for public administration in Romania." In 2010 8th International Conference on Communications (COMM). IEEE, 2010. http://dx.doi.org/10.1109/iccomm.2010.5509037.

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Reports on the topic "Communication in public administration"

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Occhiali, Giovanni, Doris Akol, and Philip M. Kargbo. ICT and Tax Administration in Sub-Saharan Africa: Adopting ITAS in Uganda and Sierra Leone. Institute of Development Studies, October 2022. http://dx.doi.org/10.19088/ictd.2022.014.

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The adoption of information and communication technologies (ICTs) in the public sector, including for tax administration, has been hailed as potentially transformational over the last few decades. Its impact has been less far-reaching than imagined. A literature examining the determinants of – and obstacles to – ICT adoption arose as a result, almost exclusively focusing on the experience of high-income countries. However, understanding the experience of adoption in low-income countries is equally important, especially given the potential role that ICTs can play in tackling various development issues, including increasing mobilisation of domestic revenue. To help fill this gap, we present two in-depth case studies of the process of adopting an integrated tax administration system (ITAS) in Uganda and Sierra Leone, based on a series of semi-structured interviews with members of the respective revenue authorities and ministries of finance. Our analysis shows that many of the factors that facilitate and impede the adoption process are the same as those identified in high-income countries. However, we also identify some factors that are more likely to be relevant for low-income countries. These include the impact of the timeline for disbursing donor funding, the processes donors require to be used for procurement, and the quality of legacy data to be migrated into the new system. The need to embark on change management and re-engineering business processes was also recognised more fully than might have been expected in countries with relatively little prior experience in e-government services.
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Khan, Mahreen. Public Financial Management and Transitioning out of Aid. Institute of Development Studies, September 2022. http://dx.doi.org/10.19088/k4d.2022.145.

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This rapid review found an absence of literature focused specifically on measuring the impact of PFM and governance systems in countries that have transitioned from aid, by moving up the income ladder. However, there are a few academic publications and a limited number of studies by multilateral, such as the World Bank, that examine the role of PFM and governance systems in countries that are transitioning or have moved away from aid. However, the importance of public financial management (PFM) and governance systems in development is well established and seen as a pre-requisite for economic growth. To effectively transition from aid, most low-income countries (LICs) need to upgrade their PFM and governance systems to meet the different scale, resources, accountability mechanisms, and capacity-building requirements of a middle-income country (MIC). The absence of the above empirical evidence may be due to the complexity of measuring the impact of PFM reforms as the results are non-linear, difficult to isolate from other policies to establish causality, and manifest in a longer time frame. However, through comparative country studies, the consequences of deficient PFM and governance have been well documented. So impaired budgetary planning, implementation, and reporting, limited fiscal transparency, weak accountability mechanisms, resource leakage, and inefficient service delivery are well recognised as detrimental to economic growth and development. The literature on transitioning countries focuses predominantly on the impact of aid withdrawal on the social sector, where comparative qualitative data is easier to obtain and the effects are usually more immediate, visible, and may even extend to global health outcomes, such as in AIDS prevention programmes. Thus, tracking the progress of donor-assisted social sector programmes is relatively easier than for PFM and governance reforms. The literature is more abundant on the overall lessons of transitions from aid both for country governments and donors. The key lessons underscore the importance of PFM and governance systems and mechanisms to a successful transition up the income ladder: Planning for transition should be strategic, detailed and specifically geared to mitigate against risks, explicitly assessing the best mix of finance options to mitigate the impact of aid reduction/withdrawal on national budgets. The plan must be led by a working group or ministry and have timelines and milestones; Where PFM and governance is weak transition preparation should include strengthening PFM especially economic and fiscal legislation, administration, and implementation; Stakeholders such as donor partners (DPs) and NGOs should participate in the planning process with clear, open, and ongoing communication channels; Political and economic assessments in the planning and mid-term phases as well as long-term monitoring and evaluation should be instituted; Build financial, technical, and management capacity throughout the plan implementation This helpdesk report draws on academic, policy, and grey sources from the previous seven years rather than the usual K4D five-year window, to account for the two-year disruption of COVID-19. As cross-country studies on PFM and governance are scarce, a few older studies are also referenced to ensure a comprehensive response to the query. The report focuses on low-income countries transitioning from aid due to a change in status to lower-middle-income countries.
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Bourrier, Mathilde, Michael Deml, and Farnaz Mahdavian. Comparative report of the COVID-19 Pandemic Responses in Norway, Sweden, Germany, Switzerland and the United Kingdom. University of Stavanger, November 2022. http://dx.doi.org/10.31265/usps.254.

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The purpose of this report is to compare the risk communication strategies and public health mitigation measures implemented by Germany, Norway, Sweden, Switzerland, and the United Kingdom (UK) in 2020 in response to the COVID-19 pandemic based on publicly available documents. The report compares the country responses both in relation to one another and to the recommendations and guidance of the World Health Organization where available. The comparative report is an output of Work Package 1 from the research project PAN-FIGHT (Fighting pandemics with enhanced risk communication: Messages, compliance and vulnerability during the COVID-19 outbreak), which is financially supported by the Norwegian Research Council's extraordinary programme for corona research. PAN-FIGHT adopts a comparative approach which follows a “most different systems” variation as a logic of comparison guiding the research (Przeworski & Teune, 1970). The countries in this study include two EU member States (Sweden, Germany), one which was engaged in an exit process from the EU membership (the UK), and two non-European Union states, but both members of the European Free Trade Association (EFTA): Norway and Switzerland. Furthermore, Germany and Switzerland govern by the Continental European Federal administrative model, with a relatively weak central bureaucracy and strong subnational, decentralised institutions. Norway and Sweden adhere to the Scandinavian model—a unitary but fairly decentralised system with power bestowed to the local authorities. The United Kingdom applies the Anglo-Saxon model, characterized by New Public Management (NPM) and decentralised managerial practices (Einhorn & Logue, 2003; Kuhlmann & Wollmann, 2014; Petridou et al., 2019). In total, PAN-FIGHT is comprised of 5 Work Packages (WPs), which are research-, recommendation-, and practice-oriented. The WPs seek to respond to the following research questions and accomplish the following: WP1: What are the characteristics of governmental and public health authorities’ risk communication strategies in five European countries, both in comparison to each other and in relation to the official strategies proposed by WHO? WP2: To what extent and how does the general public’s understanding, induced by national risk communication, vary across five countries, in relation to factors such as social capital, age, gender, socio-economic status and household composition? WP3: Based on data generated in WP1 and WP2, what is the significance of being male or female in terms of individual susceptibility to risk communication and subsequent vulnerability during the COVID-19 outbreak? WP4: Based on insight and knowledge generated in WPs 1 and 2, what recommendations can we offer national and local governments and health institutions on enhancing their risk communication strategies to curb pandemic outbreaks? WP5: Enhance health risk communication strategies across five European countries based upon the knowledge and recommendations generated by WPs 1-4. Pre-pandemic preparedness characteristics All five countries had pandemic plans developed prior to 2020, which generally were specific to influenza pandemics but not to coronaviruses. All plans had been updated following the H1N1 pandemic (2009-2010). During the SARS (2003) and MERS (2012) outbreaks, both of which are coronaviruses, all five countries experienced few cases, with notably smaller impacts than the H1N1 epidemic (2009-2010). The UK had conducted several exercises (Exercise Cygnet in 2016, Exercise Cygnus in 2016, and Exercise Iris in 2018) to check their preparedness plans; the reports from these exercises concluded that there were gaps in preparedness for epidemic outbreaks. Germany also simulated an influenza pandemic exercise in 2007 called LÜKEX 07, to train cross-state and cross-department crisis management (Bundesanstalt Technisches Hilfswerk, 2007). In 2017 within the context of the G20, Germany ran a health emergency simulation exercise with WHO and World Bank representatives to prepare for potential future pandemics (Federal Ministry of Health et al., 2017). Prior to COVID-19, only the UK had expert groups, notably the Scientific Advisory Group for Emergencies (SAGE), that was tasked with providing advice during emergencies. It had been used in previous emergency events (not exclusively limited to health). In contrast, none of the other countries had a similar expert advisory group in place prior to the pandemic. COVID-19 waves in 2020 All five countries experienced two waves of infection in 2020. The first wave occurred during the first half of the year and peaked after March 2020. The second wave arrived during the final quarter. Norway consistently had the lowest number of SARS-CoV-2 infections per million. Germany’s counts were neither the lowest nor the highest. Sweden, Switzerland and the UK alternated in having the highest numbers per million throughout 2020. Implementation of measures to control the spread of infection In Germany, Switzerland and the UK, health policy is the responsibility of regional states, (Länders, cantons and nations, respectively). However, there was a strong initial centralized response in all five countries to mitigate the spread of infection. Later on, country responses varied in the degree to which they were centralized or decentralized. Risk communication In all countries, a large variety of communication channels were used (press briefings, websites, social media, interviews). Digital communication channels were used extensively. Artificial intelligence was used, for example chatbots and decision support systems. Dashboards were used to provide access to and communicate data.
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Goeltz, R., S. Purucker, B. Tonn, T. Wiggen, and D. MacGregor. Bonneville Power Administration Communication Alarm Processor expert system:. Office of Scientific and Technical Information (OSTI), June 1990. http://dx.doi.org/10.2172/6662779.

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Rukundo, Solomon. Tax Amnesties in Africa: An Analysis of the Voluntary Disclosure Programme in Uganda. Institute of Development Studies (IDS), December 2020. http://dx.doi.org/10.19088/ictd.2020.005.

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Tax amnesties have taken centre stage as a compliance tool in recent years. The OECD estimates that since 2009 tax amnesties in 40 jurisdictions have resulted in the collection of an additional €102 billion in tax revenue. A number of African countries have introduced tax amnesties in the last decade, including Nigeria, Namibia, South Africa and Tanzania. Despite their global popularity, the efficacy of tax amnesties as a tax compliance tool remains in doubt. The revenue is often below expectations, and it probably could have been raised through effective use of regular enforcement measures. It is also argued that tax amnesties might incentivise non-compliance – taxpayers may engage in non-compliance in the hope of benefiting from an amnesty. This paper examines the administration of tax amnesties in various jurisdictions around the world, including the United States, Australia, Canada, Kenya and South Africa. The paper makes a cost-benefit analysis of these and other tax amnesties – and from this analysis develops a model tax amnesty, whose features maximise the benefits of a tax amnesty while minimising the potential costs. The model tax amnesty: (1) is permanent, (2) is available only to taxpayers who make a voluntary disclosure, (3) relieves taxpayers of penalties, interest and the risk of prosecution, but treats intentional and unintentional non-compliance differently, (4) has clear reporting requirements for taxpayers, and (5) is communicated clearly to attract non-compliant taxpayers without appearing unfair to the compliant ones. The paper then focuses on the Ugandan tax amnesty introduced in July 2019 – a Voluntary Disclosure Programme (VDP). As at 7 November 2020, this initiative had raised USh16.8 billion (US$6.2 million) against a projection of USh45 billion (US$16.6 million). The paper examines the legal regime and administration of this VDP, scoring it against the model tax amnesty. It notes that, while the Ugandan VDP partially matches up to the model tax amnesty, because it is permanent, restricted to taxpayers who make voluntary disclosure and relieves penalties and interest only, it still falls short due to a number of limitations. These include: (1) communication of the administration of the VDP through a public notice, instead of a practice note that is binding on the tax authority; (2) uncertainty regarding situations where a VDP application is made while the tax authority has been doing a secret investigation into the taxpayer’s affairs; (3) the absence of differentiated treatment between taxpayers involved in intentional non-compliance, and those whose non-compliance may be unintentional; (4) lack of clarity on how the VDP protects the taxpayer when non-compliance involves the breach of other non-tax statutes, such as those governing financial regulation; (5)absence of clear timelines in the administration of the VDP, which creates uncertainty;(6)failure to cater for voluntary disclosures with minor errors; (7) lack of clarity on VDP applications that result in a refund position for the applicant; and (8) lack of clarity on how often a VDP application can be made. The paper offers recommendations on how the Ugandan VDP can be aligned to match the model tax amnesty, in order to gain the most from this compliance tool.
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Arora, Sanjana, and Olena Koval. Norway Country Report. University of Stavanger, 2022. http://dx.doi.org/10.31265/usps.232.

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This report is part of a larger cross-country comparative project and constitutes an account and analysis of the measures comprising the Norwegian national response to the COVID-19 pandemic during the year of 2020. This time period is interesting in that mitigation efforts were predominantly of a non-medical nature. Mass vaccinations were in Norway conducted in early 2021. With one of the lowest mortality rates in Europe and relatively lower economic repercussions compared to its Nordic neighbours, the Norwegian case stands unique (OECD, 2021: Eurostat 2021; Statista, 2022). This report presents a summary of Norwegian response to the COVID-19 pandemic by taking into account its governance, political administration and societal context. In doing so, it highlights the key features of the Nordic governance model and the mitigation measures that attributed to its success, as well as some facets of Norway’s under-preparedness. Norway’s relative isolation in Northern Europe coupled with low population density gave it a geographical advantage in ensuring a slower spread of the virus. However, the spread of infection was also uneven, which meant that infection rates were concentrated more in some areas than in others. On the fiscal front, the affluence of Norway is linked to its petroleum industry and the related Norwegian Sovereign Wealth Fund. Both were affected by the pandemic, reflected through a reduction in the country’s annual GDP (SSB, 2022). The Nordic model of extensive welfare services, economic measures, a strong healthcare system with goals of equity and a high trust society, indeed ensured a strong shield against the impact of the COVID-19 pandemic. Yet, the consequences of the pandemic were uneven with unemployment especially high among those with low education and/or in low-income professions, as well as among immigrants (NOU, 2022:5). The social and psychological effects were also uneven, with children and elderly being left particularly vulnerable (Christensen, 2021). Further, the pandemic also at times led to unprecedented pressure on some intensive care units (OECD, 2021). Central to handling the COVID-19 pandemic in Norway were the three national executive authorities: the Ministry of Health and Care services, the National directorate of health and the Norwegian Institute of Public Health. With regard to political-administrative functions, the principle of subsidiarity (decentralisation) and responsibility meant that local governments had a high degree of autonomy in implementing infection control measures. Risk communication was thus also relatively decentralised, depending on the local outbreak situations. While decentralisation likely gave flexibility, ability to improvise in a crisis and utilise the municipalities’ knowledge of local contexts, it also brought forward challenges of coordination between the national and municipal level. Lack of training, infection control and protection equipment thereby prevailed in several municipalities. Although in effect for limited periods of time, the Corona Act, which allowed for fairly severe restrictions, received mixed responses in the public sphere. Critical perceptions towards the Corona Act were not seen as a surprise, considering that Norwegian society has traditionally relied on its ‘dugnadskultur’ – a culture of voluntary contributions in the spirit of solidarity. Government representatives at the frontline of communication were also open about the degree of uncertainty coupled with considerable potential for great societal damage. Overall, the mitigation policy in Norway was successful in keeping the overall infection rates and mortality low, albeit with a few societal and political-administrative challenges. The case of Norway is thus indeed exemplary with regard to its effective mitigation measures and strong government support to mitigate the impact of those measures. However, it also goes to show how a country with good crisis preparedness systems, governance and a comprehensive welfare system was also left somewhat underprepared by the devastating consequences of the pandemic.
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Vasilenko, L. A., and I. N. Rybakova. Information culture in the system of public administration. RAGS, 2004. http://dx.doi.org/10.18411/vasilenko-2-3.

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Amador, Manuel, and Pierre-Olivier Weill. Learning from Prices: Public Communication and Welfare. Cambridge, MA: National Bureau of Economic Research, August 2008. http://dx.doi.org/10.3386/w14255.

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Aguilar, Kirsten G. Public Affairs: A Strategic Communication Force Multiplier. Fort Belvoir, VA: Defense Technical Information Center, May 2011. http://dx.doi.org/10.21236/ada545961.

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Vasilenko, L. A. Sociology in Public Administration: The Use of Internet Research. Sociology and society: social inequality and social justice (Yekaterinburg, October 19-21, 2016) [Electronic resource], 2016. http://dx.doi.org/10.18411/vasilenko-3-8.

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