Dissertations / Theses: 'Communication in public administration'

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Gavega, Anastasia Sergeevna, and Анастасія Сергіївна Гавега. "Digital communication in the system of public administration: Ukrainian experience." Thesis, National Aviation University, 2021. https://er.nau.edu.ua/handle/NAU/51715.

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1.INNOVATION AND DIGITALISATION OF PUBLIC ADMINISTRATION [електронний ресурс] – електронні текстові дані – режим доступу: https://www. joeducation.eu/innovation-and-digitalisation-of-publicadministration/ 2.Digital Modernization of the System of Public Administration: Prerogatives and Barriers [електронний ресурс] – електронні текстові дані – режим доступу: https://www.e3s-conferences.org/articles/e3sconf/pdf/2020/19/e3sconf_ btses2020_05003.pdf 3. Логвінов В.Г. Цифрові платформи як складова моделі публічного управління. Інституціоналізація публічного управління в Україні в умовах євроінтеграційних та глобалізаційних викликів : матеріали щоріч. Всеукр. наук.практ. конф. за міжнар. участю (Київ, 24 трав. 2019 р.) : у 5 т. Київ, 2019. Т. 4. C. 57–59
In the modern world, the digital communication is beginning to play an increasingly significant and comprehensive role. This is particularly important when information becomes one of the means of solving geopolitical problems and is used as a means of forming a certain socio-political platform to promote the interests of regional and global players in world politics on the territory of other countries. The use of electronic signatures, the digital release of documents and information, or the electronic invoicing both in the public sector and in the private sector are no longer news. Nowadays, citizens can actively participate in the life of society through online tools, and it represents the digital transformation of citizenship. Considering the importance of this issue, it is necessary to educate people to digital citizenship. The effectiveness of Public Administration due to the use of digital communications is: • the level of openness and accessibility of the activities of public authorities; • the level of trust of citizens in these bodies; • the degree of public involvement in making public power decisions; • the level of corruption of public authorities.
У сучасному світі цифрова комунікація починає грати все більш значущу і всеосяжну роль. Це особливо важливо, коли інформація стає одним із засобів вирішення геополітичних проблем і використовується як засіб формування певної суспільно-політичної платформи для просування інтересів регіональних і глобальних гравців світової політики на території інших країн. Використання електронних підписів, цифровий випуск документів та інформації, електронне виставлення рахунків як в державному, так і в приватному секторі вже не новина. В даний час громадяни можуть брати активну участь в житті суспільства за допомогою онлайн-інструментів, і це є цифровою трансформацію громадянства. З огляду на важливість цього питання, необхідно навчити людей цифровий громадянськості. Ефективність державного управління завдяки використанню цифрових комунікацій - це: - рівень відкритості та доступності діяльності органів державної влади; - рівень довіри громадян до цих органів; - ступінь залученості громадськості в прийняття державних владних рішень; - рівень корумпованості органів державної влади.

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Kelly, Michael T. "Effective communication, its significance to organizational decision-making in public agencies." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1986. http://www.kutztown.edu/library/services/remote_access.asp.

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Scott, Jessica B. "Tweeting in Public: How Florida's Public Information Officers use Twitter to Engage the Publics They Serve." UNF Digital Commons, 2019. https://digitalcommons.unf.edu/etd/897.

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This study expands Twitter interactivity research in the area of public relations. A content analysis of tweets from public information Twitter accounts in Florida counties examines the degree to which county public information officers interact with the publics on Twitter. Engagement on Twitter is examined using a coding scheme adapted from previous research (McMillan, 2002; Otterbacher, Shapiro, & Hemphill, 2012; Parmelee & Deeley, 2017), which is a more sophisticated measure of interactivity than merely counting the presence of replies and retweets. Findings indicate that when public information officers engage in mutual discourse, or the exchange of information in two-way communication, it is primarily with citizens. However, the findings indicate that mutual discourse is the type of communication least likely to be employed on Twitter.

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Campbell, Kelly A. "Looking Inward| Higher Education Public Relations and Internal Communication." Thesis, Western Michigan University, 2019. http://pqdtopen.proquest.com/#viewpdf?dispub=13877001.

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There has been a decline in public good will toward institutions of higher education for nearly four decades. Resultantly, the public, media, and politicians call for greater transparency. It would be beneficial for institutions of higher education to utilize strategic means to communicate their stories, successes and brand directly to various publics. A critical, albeit often an overlooked public, are the employees of the university. They can serve as ambassadors for the university interacting with outside publics. In this capacity, not only do employees need to know information about their organization to function well at their positions, they also need to understand the strategic direction of the organization. Strategic communication of this nature can be accomplished with them via internal communication, and that falls under the domain of the public relations entity on campus.

This study seeks to examine how senior level public relations practitioners in higher education develop and carry out their internal communication responsibilities to employees. Understanding was sought regarding the practitioners’ beliefs and practices regarding: (a) public relations as a strategic management function; (b) the role of relationship management within public relations; and (c) whether symmetrical communication is used for cultivating relationships while maintaining a feedback mechanism to adjust public relations strategies based on publics and environment.

This study also looked at common and unique elements of practice, how higher education public relations practitioners define best practices, and whether they coordinate internal communication with other entities within their college or university and analyzes some demographic data regarding the career paths and education of the practitioners. It concludes that, while the participants in the study were operating with direct reporting to the president of their respective universities, and that all participants demonstrated working in a strategic capacity, none had documented communication processes with respect to internal audiences, and few had formal methods in place to evaluate the success of their efforts. In addition, none had well-formulated and strategic processes in place with respect to whether symmetrical communication is used for cultivating relationships while maintaining a feedback mechanism to adjust public relations strategies based on publics and environment.

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Larsson, Tatiana. "Communication in Organizational Change : Case of a public organization." Thesis, Linnéuniversitetet, Institutionen för organisation och entreprenörskap (OE), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-96613.

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Communication is usually seen as a tool for success with organizational change. What makes communication so important is that it lays the foundation for the understanding and perception of the organization and the process of change. This study is about communication between the manager and the employee at times of change. The purpose of this study is not primarily to streamline communication in organizational change, but first and foremost to understand how communication works, what perceptions and reactions create communication between both the manager and the employee. The most important lessons come from six people: three managers and three employees' experiences and perceptions of communication in organizational change in a public organization. In this study, I explore how managers and employees perceive organizational change, what roles they have in change itself, how their communication works. Here I also discuss what it means to lead change for a manager and to follow the leader for an employee. The results of this study show that there are uncertainties in communication and the desire to improve it. Thanks to this study, it is possible to understand how a lack of communication affects the employee in organizational change, while good communication creates the conditions for successful organizational change.

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Beauvais, Grégory. "Téléservice public et service public." Lille 2, 2008. http://www.theses.fr/2008LIL20011.

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L’administration française connaît, depuis quelques années, une accélération de l’utilisation des technologies de l’information et de la communication. Celles-ci ont pour but d’améliorer l’organisation interne et externe de l’administration et des services publics. Dans ce cadre, se mettent en place des prestations d’intérêt général d’un genre nouveau : les téléservices publics. Un téléservice public est une activité d’intérêt général, mise en œuvre directement ou indirectement par une personne publique, qui utilise les outils de télécommunication. Cette définition rappelle celle du service public qui désigne une activité d’intérêt général, assumée ou assurée par une personne publique. Le téléservice public constitue pourtant, du fait des règles qui lui sont applicables, une notion juridique émergente qui s’automatise par rapport à celle du service public. Les règles relatives aux téléservices publics comprennent des dispositions ad hoc, dont la valeur normative n’est pas toujours claire, et des concepts et catégories juridiques applicables aux services publics qui connaissent, par leur adaptation aux téléservices publics, une redéfinition
French administration experiences and acceleration of new technologies uses. Tpublic services and administration’s internal organisation so the relationships with users. Inside this frame, new general interest services are provided : public teleservices. A public teleservice is a general interest activity, directly or inderectly applied by a public entity, wich uses telecommunication tools. This definition recalls the public services’ one which points out a general interest activity, assumed or endorsed by a public entity. Public teleservice constitutes, due to applicable rules, an emergent legal notion which is acquirring his autonomy from the public service’ definition. Rules applicable to public teleservices contain ad hoc legal notions whose normative value is not always clear. Some concepts and legal categories applicable to public services which know, by their adaptation to public teleservices, a redefinition

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Fuentes, Graciela. "Constitutional guarantees and normative limits to free communication." Thesis, McGill University, 1994. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=26444.

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The purpose of this work is to analyze the principles of human rights theory underlying the protection of freedom of expression and the normative limits imposed on communication. The analysis involves those principles argued in American and Canadian judicial review.
The curtailment of sexual expression is at the core of the discussion of the nature of human beings and their relationship with the state power. By analyzing the way in which governments ban sexual messages, one can infer with a great degree of accuracy how they will react toward other forms of expression. This connection can be established because arguments justifying restrictions on pornography may be extended to justify prohibitions on other form of communication.
Inasmuch as freedom of expression meets the basic need for communication inherent to autonomous and morally responsible individuals, any restriction on it must stem from the principle that rights-protection is the highest value as supreme law rather than from a majority assertion of what is good for the individual and society as a whole.

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Myers, Mindy. "Democratic Communication| Lessons from the Flint Water Crisis." Thesis, Wayne State University, 2019. http://pqdtopen.proquest.com/#viewpdf?dispub=10977572.

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This dissertation develops an approach to institutional critique that re-works Porter, Sullivan, Blythe, Grabill, and Miles’ foundational configuration. This project argues that John Dewey’s concept of democratic communication articulated in his debate with Walter Lippmann provides a useful heuristic for developing democratic communicative practices that allow citizens and experts to communicate with one another about technical issues such as water quality and safety. Through an analysis of Michigan’s emergency manager law, the relationship between citizens and experts that exposed the crisis, and the Flint Water Advisory Task Force’s Final Report, this dissertation establishes that citizens must participate in technical decision-making and makes pragmatic suggestions to increase citizens’ meaningful participation. This project concludes with theoretical and pedagogical implications of a participatory institutional critique.

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Liu, Juan. "The Role of Media in Promoting Good Governance and Building Public Perception about Governance| A Comparison of China and the United States." Thesis, Wayne State University, 2017. http://pqdtopen.proquest.com/#viewpdf?dispub=10266095.

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The media plays three key roles in promoting good governance: watchdog, civic forum and agenda-setter. Despite decades of scholarship, there is little systematic effort to examine the empirical relationship between the media and governance. Moreover, scholars conceptualized governance with their interests and scope of work. Regardless of political system, this dissertation puts forth a new definition of good governance, and explores how controversies or issues framed by the media can be employed to initiate debates among citizens to enhance their own understanding of the political process, in particular the performance of the government.

The first study utilized framing theory to identify media frames in portraying four U.S. and Chinese governance issues which address the different dimensions of good governance. Results from the content analysis suggest that both Chinese and U.S. newspapers employed three major mechanisms to frame governance issues, i.e. thematic framing, responsibility framing and heavy reliance on official sources. The second study employed an experimental method by integrating the theories of framing and the spiral of silence, in particular, to investigate the effect of media framing governance issues on public perception and evaluation of U.S. good governance, especially the way that U.S. government handled two governance issues such as the Flint water crisis and the Syrian refugee crisis.

The core research question of this dissertation is: can media framing of governance issues influence one’s perception and evaluation of good governance? Based on two studies, this dissertation has found news framing of governance issues does have an effect on individuals’ opinion and evaluation on the performance of government. In particular, how media frame the governance issues influences the way individuals perceive and evaluate the U.S. government. Additionally, issue attention moderates the governance framing effects. Individuals who pay less attention to governance issues are more likely to evaluate the performance of U.S. government in a positive manner than people who pay more attention. At the same time, the more people are willing to self-censor, the more they will perceive the performance of U.S. government in a positive way. Implications for future trajectory of research are discussed.

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Ferraro, Andrea Marie. "Exploring An Alternative Public Relations Framework for the Public Sector." University of Akron / OhioLINK, 2015. http://rave.ohiolink.edu/etdc/view?acc_num=akron1429033839.

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Jackson, Nigel. "Online political communication : the impact of the Internet on MPs 1994-2005." Thesis, Bournemouth University, 2008. http://eprints.bournemouth.ac.uk/12339/.

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Existing research on MPs using the Internet (Halstead 2000, Perrone 2002, Ward and Gibson 2003, Jackson 2003, Ward and Lusoli 2005, Ward et al. 2005, Jackson 2005, Auty 2005, Jackson 2006b) has tended to be too reliant on content analysis; restricted to one part of the Internet, and involved limited research on the views of actual users of an MP.s online presence their views of it. This thesis seeks to identify the impact of the Internet on MPs through: their campaigning abilities; the impact on their role as representatives and how MPs communicate. The research triangulates data on the impact of websites, email, e-newsletters and weblogs through content analysis, questionnaires and interviews. The data collated has helped develop a theoretical understanding of how MPs campaign, represent and communicate. First, there is evidence that e-newsletters can be used as effective vote- winners by encouraging constituents to switch votes. This „incumbency effect. (Krasno 1994) suggests that existing research (Curtice and Steed 1997, Butler and Collins 2001) has under-estimated the effect of a personal vote (Cain et al. 1987). Second, websites and e-newsletters are helping MPs develop a new representative role, by providing an „information portal. which encourages local participation. Third, there is evidence that we are on the threshold of a new model of e-representation. MPs. use of e-newsletters appears to be developing a parallel of e-constituency which enhances the relationship geographical constituents have with their MP. At the same time, weblogs are creating a separate e-constituency whose online link to an MP is based on interest not geography. Fourth,a typology has been created for explaining how MPs use the Internet, with four different characteristics:technophobes; bandwagoners; mapie; and pioneers. The Internet is creating a new architecture of representation with both a territorial axis, and an issue axis accessible from the computer keyboard.

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Galvin, Maureen. "Innovative communication trends in the Public Administration – a democratic marketing tool or just another fallacy." Doctoral thesis, Universita degli studi di Salerno, 2011. http://hdl.handle.net/10556/244.

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2009 - 2010
Institutional communication has been a controversial issue for many years now in Italy; at least as concerns the difficult challenge of putting effective communication on a national scale between the citizenship and the State in place. Most likely what is lacking is a well defined policy of strategic planning to rectify in part what Rolando (1998) sees as "institutional communication activities conceived as random initiatives rarely destined for structured balance sheets or as part of constituted professional nuclei" and which Faccioli considers "no longer the exception but still not the rule" (F. Faccioli, 2001). We are not yet verge on the verge of a communicational revolution although over ten years have passed since Italian Legislation (the so-called Bassanini, Law no.59/97, Law no.241/1990 and Law no.150/2000 which specifically regulates Public Communication and is considered both the point of arrival and at the same time, departure point of the transformation process.) was passed with the aim of putting communication at the core of the evolution in act in the public administration (PA), communinication considered as "a strategic resource capable of drastically redirecting the pathway in evolution of the PA in order to build a tight network of relations with the community of reference, based above all on trust and consensus" (Cuomo et al, in Metallo et Al, 2009)...[a cura dell'Autore]
IX n.s.

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Ahn, Michael Ji-Sung. "The role of political environment and the adoption of new information technology for citizen participation and communication by United States municipal government." Related electronic resource: Current Research at SU : database of SU dissertations, recent titles available, full text:, 2007. http://wwwlib.umi.com/cr/syr/main.

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Jordan, Sara Rene. "The public interest in public administration: an investigation of the communicative foundations of the public interest standard." Diss., Texas A&M University, 2003. http://hdl.handle.net/1969.1/5977.

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The public interest is the highest standard for bureaucratic action in American government. While the importance of this standard ebbs and flows in the literature, the eminence of it remains unquestioned as the North Star for the American ship of state. As the highest standard in American politics and policy, this standard must be formed democratically. In this dissertation, I examine the formation of the public interest standard through the lens of citizen-bureaucratic communication, using the theory of communicative action advanced by the contemporary German social and political philosopher, JÃÂ¼rgen Habermas. I support the use of such a theoretical framework in America by examining the importance of communication for the American pragmatist philosopher, John Dewey. I examine the ramifications of communication in the American democratic state as foundational for the formation and continued expression of the public interest throughout the institution of the American executive branch.

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Massey, Joseph Eric 1964. "Maintaining legitimacy through public organizational discourse: Crisis and communication in the United States airline industry." Diss., The University of Arizona, 1997. http://hdl.handle.net/10150/282482.

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Organizations are beginning to realize the importance of consistent communication with their constituencies. Several organizations have experienced negative consequences for producing inconsistent messages to their publics. This dissertation provides an investigation of the effects of message consistency on perceptions of organizational legitimacy. Legitimacy is the perception that an organization is good and has a right to continue operations. Legitimacy is viewed as an important variable in the study of organizations, since organizations that are not perceived as being legitimate face internal and external threats that could lead to the demise of the organization. Image management theory, crisis management theory, and niche-width theory are relied on in this investigation to examine the effects of message consistency on organizational legitimacy. Image management theory holds that organizations have images in much the same way that people do, and it is therefore incumbent on organizations to engage in strategic communication behaviors designed to influence perceptions of their image. The end goal of image management is the production and maintenance of legitimate organizational status. During crisis events organizational image is threatened, and therefore at no time is the legitimacy of the organization more salient. Crisis management theory provides the explanatory calculus and the context in which to study consistent discourse and perceptions of legitimacy. Finally, niche-width theory argues that different organizational forms are developed in response to different environmental conditions. Two particular types of organizations, generalists and specialists, are found in most organizational fields. Generalist organizations are ones that have many resources and are equipped to deal with much variety in their environment. Specialist organizations, on the other hand, have few resources, and are better equipped to deal with particular aspects of their environment. Niche-width theory is incorporated into the dissertation to determine whether the type of organization (specialist vs. generalist) affects perceptions of organizational legitimacy. These theories provide the foundation for the empirical investigation in this dissertation. Several hypotheses were generated from these theories. Support was found for all but one hypothesis. Results suggest that organizations experiencing crisis should produce consistent messages to both internal and external publics to be perceived as being legitimate.

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Culver, Kallie Jae. "New horizons for media framing analysis and military spouse employment." Thesis, University of Colorado at Denver, 2016. http://pqdtopen.proquest.com/#viewpdf?dispub=10112589.

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Media framing analysis has developed in theory and application as a subset of political communication theory for the past several decades. Recent efforts among its scholars have sought to identify and create generalizable frames that can be applied across numerous social and political issues for the purposes of further examining the impact media coverage has on public opinion and policy development. This study utilizes previously established frames to examine media coverage of military spouse employment over the past twenty years, in order to better identify what role media coverage has played in the development of employment policy and support programs for military spouses.

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Crawford, Angela-Janine C. "A Study of Rural Nonprofit Board Communication and Collaboration." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7282.

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This case study explored the perceptions, experiences, and significant internal communication and collaboration problem(s) faced by a rural nonprofit board of directors experiencing a growth transition. Specifically, this study addressed (a) how a rural nonprofit's board members perceived their communication and collaboration skills and practices, and (b) the training needed to improve board communication and collaboration policies and practices. Ten rural area study participants shared their experiences and made recommendations for board communication and collaboration training. Exploring the perceptions, understandings, and capacities of the rural nonprofit board members revealed how specific communication and collaboration policies and practices affected their organization's success. Using the conceptual framework of board governance, data were collected from participant interviews, which were then analyzed and coded using the eclectic coding method. Four themes related to the board's communication and collaboration practices emerged indicating a need for board restructuring and changes in members passion for and commitment to their mission, communication and collaboration skills, and training activities. This study provides information to the rural board members that may enable them to improve their communication and collaboration policies and practices and offers a plan of action to be taken. The findings of this study might bring about social change by adding to the understanding of approaches to improve rural nonprofit board governance effectiveness.

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Miller, Sharron. "Exploring Incivility Toward Employee Absenteeism, Productivity, and Effective Communication: Veterans Health Administration." ScholarWorks, 2015. http://scholarworks.waldenu.edu/dissertations/1704.

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Uncivil behavior in the workplace can cause absenteeism or low job performance among employees, yet little academic literature addresses this relationship, particularly in the public sector. The purpose of this phenomenological study was to use the transactional analysis of communication (TAC) model to explore the ramifications of incivility in the Veterans Health Administration (VHA). The central research questions focused on employee perceptions of incivility and effective communication within the VHA. Twelve VHA employees were recruited for participation through a snowball sampling technique. Data were collected through in-depth interviews with the participants along with some VHA archived video training. Data were inductively coded and analyzed for emergent themes. Key findings revealed that VHA lacked effective communication, and malingering occurred due to workplace incivility. It was concluded that TAC curtailed misunderstandings of social dysfunctions in communicating. Another theme that emerged is that although workplace relationships were highly esteemed by employees, they believed that communication issues hindered those professional relationships and suggested training could be a valuable tool to improve workplace communication and reduce incivility. It was recommended that similar studies of this phenomenon be conducted for greater understanding and knowledge to the discipline. TAC served to effect positive social change by educating VHA leadership and their employees on how to thwart incivility in the workplace.

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Knazko, Jana. "Understanding government Web communication strategy as applied within the Public Health Agency of Canada." Thesis, University of Ottawa (Canada), 2008. http://hdl.handle.net/10393/27698.

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The research examines the components that make up the Web communication strategy of the Public Health Agency of Canada (PHAC). The thesis focuses on the extent to which PHAC's Web site reflects its mandate and implements the Government of Canada's public policies that regulate its Web presence. The Web communication strategy is analyzed from the perspective of Johnson's conceptualization model which separates a discourse into the stages of production, text, and context. The methodology employs content analysis and interviews to illustrate to which extent the democratic rights of the public were taken into account when the Web strategy was elaborated and how the public and PHAC stakeholders benefit from the implementation of this strategy. The research finds that although the general public is considered to be an important audience segment of the PHAC Web site, the emphasis of Web policy is to reinforce health care, education, and government sector stakeholder relationships. Keywords. public health agency, health Web site, Web analytics, communications policy, e-communications, accessibility, stakeholders, government Web.

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Leong, I. Mei. "Models of communication & China's public diplomacy : performance, problems, and prospects." Thesis, University of Macau, 2012. http://umaclib3.umac.mo/record=b2595546.

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Auzinger-Hotzel, Kathrin Michaela. "Information and Communication Technologies (ICTs) and Citizenship." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3334.

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Democracy depends on the civic and political engagement of individuals. Despite a growing body of research analyzing political engagement in the United States, little attention has been paid to the relationship between information and communication technologies (ICTs) and perceptions of citizens concerning civic participation. The purpose of this quantitative study was to examine the relationship between ICTs, perceptions of citizenship, and participatory preferences for 18- to 35-year-olds in the United States. Applying Olson's theory of collective action, the goal of the study was to understand how ICT use influenced changes in perceptions of citizenship between 2004 and 2014. A repeated cross-sectional design, pooling secondary data retrieved from the U.S. General Social Survey database, was used to answer the research questions on the effect of ICT use on perceptions and actions concerning citizenship and participation. The hypotheses were tested using multiple linear regression analysis. Study findings suggested that ICT use had no notable effect on changes in perceptions of citizenship. More specifically, results indicated that changes in perceptions and actions between 2004 and 2014 were not the result of ICTs, despite increasing ICT usage over the period. These findings indicate that ICTs are just tools, rather than agents of change. Acknowledging ICT use as a form of expression permits practitioners to deploy ICTs as tools to support civic engagement. Benefits from leveraging them as tools are likely to accrue individuals, society, and practitioners alike. The resulting implications for positive social change include increased participation as well as the adoption of democratic practices reflective of modern participatory demands and behaviors.

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Schneider, Stephanie K. "INFORMATION AND COMMUNICATION TECHNOLOGIES IN PUBLIC CHILD WELFARE: A SYSTEMATIC LITERATURE REVIEW." CSUSB ScholarWorks, 2017. https://scholarworks.lib.csusb.edu/etd/473.

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This systematic literature review synthesizes findings from empirical studies published between 1989 and 2016 to examine types, use, purpose and implementation of information and communication technology in public child welfare to determine if there are thematic reoccurrences in these arenas. Study results yielded information to the field of social work and public child welfare by determining themes in successful usage, purpose and implementation of information and communication technology in public child welfare to better serve those vulnerable populations. This systematic literature review contextualizes and identifies these themes across the literature. Studies included in this review were analyzed and categorized to determine reoccurring themes in information and communication technology use, purpose and implementation.

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Snoodgrass, Anthony Michael. "Overcoming communications barriers in local government: Establishing networks through the public management forum." CSUSB ScholarWorks, 1992. https://scholarworks.lib.csusb.edu/etd-project/618.

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Hunter, Lawrence Crittenden. "Public Relations: Its Importance in the Public School System." TopSCHOLAR®, 1990. http://digitalcommons.wku.edu/theses/1690.

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Literature was reviewed to determine the importance of a public relations program in the public school system. Information was retrieved from various published sources, including materials from the National School Public Relations Association, professional journals, books relating to public relations and a variety of other educational reports. An analysis of the literature reveals the following components of a successful public relations program: A plan of action benefits the public relations program. Staff participants benefit the public relations program. Parent involvement is an important aspect of the public relations program. Community involvement is essential to a successful public relations program

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Harris, Bertha J. "Veteran Administration Disease Model to an Interdisciplinary Healthcare Model." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/6574.

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There is a growing need for healthcare teams within the Veterans Administration (VA) healthcare system to effectively collaborate and communicate to improve patient outcomes. The need to improve patient care in the Patient Aligned Care Team (PACT) has been well established. The scholarly literature does not provide evidence whether using the primary care PACT model on communication and teamwork by an interdisciplinary medical team ameliorates these communication breakdowns. Bronstein's design for interdisciplinary collaboration provided the overarching framework for this study. The purpose of this qualitative case study was to investigate the use of the PACT model on communication and teamwork by an interdisciplinary medical team as well as the perceived processes and results that the interdisciplinary collaborative approach has on production data. 18 participants consisted of licensed medical professionals and other licensed and non-licensed support personnel who were part of the PACT team. There were several challenges associated with the model, such as (a) a lack of clearly defined roles, (b) lack of communication and collaboration, and (c) division between the clerical and medical staff that created a hostile work environment. Other participants felt there were benefits associated with the PACT model, included (a) improved communication between team members, (b) increased collaboration among team members, and (c) enhanced care for patients using a comprehensive team approach. These findings may help leaders create policies, improve patient care, and create perceived processes to affect successful long-term programs for the future implementation of the PACT model.

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Paul, Baer April. "Muted Groups and Public Discourse| The Web of Sexual Violence and Social Media." Thesis, Frostburg State University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10686048.

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Formative research cite nearly 20% of women and 6% of men will experience attempted or completed sexual assault while enrolled in college (Ali, 2011; Koss, 1988/1989; Krebs, Lindquist, Warner, Fisher, & Martin, 2007). Largely, narratives of college sexual violence are hidden, as reports to college administrators and law enforcement agencies are low and stigma surrounding such crimes often place fault upon survivors (Carrington Wooten & Mitchell, 2016; Fisher, Diagle, & Cullen, 2010). However, stories of college sexual violence have become trending topics via social media outlets (Gringberg, 2014; Kingkade, 2013; Rennison & Addington, 2014). This research study investigates the use of social media by sexual violence survivors. Through rhetorical analysis, public tweets associated with #CarryThatWeight, #IStandWithJackie, and #SurvivingCostMe are analyzed. Data reveal that Millennial college students, referred to as digital natives, use social media to raise awareness and promote hashtivism, shorthand for “online activism” (Blay, 2016; Burkhalter, n.d.; Dookhoo, 2015). However, while seeking to challenge rape culture, these narratives are also open to public speculation and criticism, by lay persons, media outlets, and internet trolls (Phillips, 2015). Hashtivism through computer-mediated communication (CMC) allows survivors to forge communities, provide support, and share strategies as to how to file federal formal complaints while also navigating public shaming, online harassment, and doxxing (Blay, 2016; Boux & Daum, 2015; Boyd, 2008; Dookhoo, 2015; Java, Song, Finin, Tseng, 2009; Parkin, 2016; Ziering & Dick, 2015; Walther, 2011).

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Van, Jaarsveldt Liza Ceciel. "Web-based training in Public Administration in South Africa principles and considerations /." Diss., Pretoria : [s.n.], 2003. http://upetd.up.ac.za/thesis/available/etd-03092004-135653.

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Coffey, Harold E. "Guidelines for Planning Future Public School Facilities: A Trends-oriented Approach." Digital Commons @ East Tennessee State University, 1992. https://dc.etsu.edu/etd/2895.

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The purpose of this descriptive qualitative study was to establish guidelines for planning future public school facilities based upon identified global, societal, and educational trends that would most likely highly impact upon the types of public school facilities that will be built in the future. Based upon an extensive literature review, interviews with educational practitioners and facility specialists, and on-site visits to 15 schools in four states, 66 guideline elements were developed. These elements were submitted in a questionnaire/rating sheet format to a researcher-selected jury of 13 national educational facility planning specialists (100% Response Rate) for their evaluations. The five sections for which the final set of guidelines were established were: (1) Planning, Design, and Site Selection; (2) Environmental Enhancement Factors; (3) Space Utilization; (4) Technology; and (5) School and Community Service Areas. The findings were that all 66 guidelines were rated as essential, highly desirable, or significant by the jurors. The major conclusions reached from the study were several: (1) Educational practitioners advocated systematic, proactive, long- and short-range facility planning. This planning should be broad-based and pluralistic with flexibility, mobility, and adaptability as the cornerstones of the school design process. All planning should be based on both "hard" and "soft" data. Planning should also be both bottom-up and top-down with maximum information shared with the stakeholders. (2) Aesthetic, psychological, and behavioral environmental enhancement factors were key areas in future school designs. Facilities should be student-centered and "user-friendly" with an external welcoming appearance. The selection of the school site was extremely important, also. (3) Schools should be designed to offer optimal comfort to all inhabitants with flexible spaces where teachers and students can learn, relate, and explore. Schools and communities should share resources if possible.

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Schoenberger-Orgad, Sehai. "How can we help you? Communicating Social Welfare." The University of Waikato, 2009. http://hdl.handle.net/10289/2763.

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This thesis examines the ways in which public sector organisations communicate with people from lower socio-economic communities. The study is guided by the research question: Do the existing communication strategies of public sector organisations serve the needs of low decile communities in New Zealand? The study looks at the communication strategies used by three public sector organisations - Ministry of Social Development, Inland Revenue and Hamilton City Council - to interact with residents of a low-decile neighbourhood in Hamilton. Positioned within the critical theoretical paradigm (e.g., Deetz, 2005; Mumby, 2000) which looks at issues of power, domination and asymmetry in terms of communication practices, the research shows how social policy is socially constructed in order to serve the political aims of the public sector but is not necessarily constructed in terms of the target publics of that organisation. The study uses a three dimensional discourse analysis - text, context, and social practices (Fairclough, 1992) - to analyse the formal communication and information dissemination structures, processes, and texts of these organisations and to examine the ways in which some of the intended target publics of these organisations make sense of them and respond to them. The study includes an analysis of public documents put out by the organisations as well as interviews with youth workers, social workers, and representatives of the specific neighbourhood community. Juxtaposing the textual analysis with the analysis of the interviews facilitates an evaluation of whether the communication strategies of the organisations relate to the context of the socio-cultural practices of lowdecile neighbourhoods.

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Alkhurayyif, Saad A. "Third-Party Perception: Implications for Governance and Communication of Health Risks during the Umrah in Saudi Arabia." Thesis, University of North Texas, 2020. https://digital.library.unt.edu/ark:/67531/metadc1703424/.

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The current study projects the third-person perception phenomenon into the area of emergency management, specifically regarding risk communication in the context of religious gatherings. This study utilized the Umrah religious gathering in Makkah, Saudi Arabia, during summer 2019 as a case study (N = 257). This study aimed to investigate whether pilgrims perceive there was a greater effect of health information on others than on themselves. Survey results were translated and then coded and analyzed statistically using SPSS software. The findings indicated that third-person perception existed among pilgrims. Specifically, the perception of pilgrims that the influence of news about MERS-CoV, believed to be undesirable in its effect on themselves, was greater on others than on themselves was found statistically significant. Further, the findings indicated that the more pilgrims watched, listened to, or read news about MERS-CoV, the larger the effect of the news they perceived on themselves and others was. Thus, exposure to MERS-CoV news did not increase, but rather decreased the perception of difference between self and others. Also, the empirical findings indicated that pilgrims who were knowledgeable about MERS-CoV could relate to the coverage. Moreover, if pilgrims believed they were affected by MERS-CoV news, they believed that the MERS-CoV news had a similar or greater effect on other pilgrims. The findings indicated socio-demographics had a partial effect on third-person perception, Finally, the stronger the perceived effect of MERS-CoV news on oneself, the more likely these pilgrims were to take protective actions against the MERS-CoV epidemic. However, the third-person perception anticipated in the use of impersonal communication (pamphlets, television, radio, newspapers, Internet, social media, text message, health clinics, mosques messages, public events, and billboards) and of interpersonal communication (friends, family member, or others you know) was not found significant. Moreover, the perceived effects of MERS-CoV news on others did not show third-person perception regarding behavior intention or consequences. These findings have implications for risk communication and its governance during religious gatherings as well as for the prepared individuals to promote preparation for risk and actions toward risk mitigation.

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Tumbare, Nina. "An internal communication assessment of the Lilongwe City Assembly." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/2509.

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Thesis (MA (Public and Development Management))--University of Stellenbosch, 2009.
Internal communication has the potential of improving the ability of local authorities to deliver effective and efficient basic services. Local authorities are the pillar upon which governments rely to champion the decentralisation process which has been widely hailed as enabling service delivery to the communities. The Lilongwe City Assembly recognises the need to address internal communication issues, but have neither carried out any meaningful analysis of its internal communication nor has it developed an internal communication plan or guidelines. The communication audit methodology is relatively unknown in the public sector in Malawi and it is hoped that this study brings to light the advantages of giving organisational communication its deserved role in activities of the public sector. It is hoped that this study would be replicated in the remaining 38 local assemblies with a view to improving service delivery. This study assessed the internal communication of the Assembly as part of a broader perspective of organisational communication. Specifically, it measured the effectiveness of internal communication at the Lilongwe City Assembly. The methodology involved measuring the perceived current and ideal amounts of information in eight fundamental areas of internal communication, namely receiving information from others, sending information to others, action on information sent, channels of communication, communication relationships, communication and work satisfaction, timeliness of information received from key sources and sources of information. Findings from a sample of 186 respondents of the Assembly indicated a great need to receive information and to interact with Assembly management more frequently than what is happening currently. The communication between subordinates and co-workers seems to be satisfactory. However, the majority of respondents expressed the need to engage with Assembly management on a number of key issues, including staff welfare, salaries and benefits. In addition, a concern about the inability of employees to master the English language was cited as reducing the capacity of the Assembly to fully implement its work activities.
cmc2010

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Viollet-Besançon, Marie-Claire. "La presse municipale et les enjeux de la communication institutionnelle dans l'espace public." Lyon 3, 2001. http://www.theses.fr/2001LYO33024.

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La communication municipale en tant que processus de circulation de l'information entre l'institution et les habitants de la commune s'est fortement développée en France depuis les années 70 ; phénomène amplifié depuis la décentralisation. Dans cet état d'une intense communication municipale, singulièrement dans les agglomérations urbaines, la montée de l'apathie démocratique apparaît comme paradoxale. L'hypothèse de recherche est de postuler que la communication municipale, loin de juguler le désengagement démocratique, contribue à celui-ci, dans sa forme actuelle, alors qu'elle détient une fonction déterminante dans la crise de la représentation qui traverse l'institution. L'euphémisation du discours et des choix politiques, la marchandisation des pratiques communicationnelles, en l'absence de règles instituant le discours de l'institution, caractérisent la publi-information municipale. Les pratiques de la communication municipale sont, tout d'abord, confrontées à un ensemble de contributions issu de la science politique et plus généralement des sciences humaines. La première partie détermine donc les fondements théoriques de la participation à la vie démocratique locale qui conditionnent les pratiques de communication. Dans une seconde partie, les pratiques communicationnelles municipales, dont le principal moyen est la revue destinée aux habitants, sont analysées en fonction d'un état des savoirs en sciences de l'information et de la communication. Le contenu, la forme et les effets observés de ces pratiques font l'objet d'un diagnostic en vue de la restauration d'un espace public local.

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Cartwright-Vanzant, Rachel Carla. "Influences of Provider-Patient Communication on Health Literacy and Public Policy Relevant Outcomes." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3755.

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Several artifacts of federal policy address the connection between health literacy of patients and health outcomes. These laws include The Plain Writing Act, Health Information Technology for Economic and Clinical Health, and the Health Insurance Portability and Accountability Act. Even with this policy structure, little is known about how nurses' knowledge of health literacy may influence patient understanding of medical information and health outcomes. Using Knowles' principles of effective communication, the purpose of this mixed-methods study was to concurrently examine the relationship between nurse knowledge of health literacy and communication techniques used by nurses to identify any causal relationships in the provider-patient-interaction linking health literacy and health outcomes. Quantitative and qualitative data were gathered from 47 registered nurses in south Florida using an online survey. These data were analyzed using descriptive statistics and a content analysis procedure. Descriptive statistics revealed that there is a lack of health literacy knowledge among nurses and nurses rarely or never use Knowles' communication techniques to relay health information to patients. By contrast, content analysis of qualitative data revealed that nurses have a basic understanding of the complexities of health literacy. No correlation existed between a nurse's knowledge of health literacy and the use of appropriate and varied communication techniques when the data sets were merged. This finding suggests that there may be another root cause of low health literacy that requires additional research to fully explore. The positive social change implications stemming from this study include recommendations to policy makers to encourages changes to existing law and policy that supports patient communication training to nurses in order to improve health outcomes for patients.

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Ruijer, H. J. M. (Erna). "Proactive Transparency and Government Communication in the USA and the Netherlands." VCU Scholars Compass, 2013. http://scholarscompass.vcu.edu/etd/3233.

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Proactive government transparency has recently entered the spotlight. Examples of information made public at the initiative of the public body, without the need for filing a request, are: www.data.gov and www.recovery.gov. Transparency is an intrinsic value of democratic societies. In much of the literature an automatic link is assumed between transparency and increased accountability or trust. However, this link may not be as straightforward. Whether and how information is used to further public objectives also depends on the way information is incorporated into the complex communication chain of comprehension, action and response. Therefore, in this dissertation a communication approach was taken. The role of federal government communicators within the government transparency realm was studied in the USA and the Netherlands. More specifically, it was examined how the institutional (macro) and organizational (meso) embedding influences the way communicators value and implement proactive transparency (micro). A mixed method comparative case study consisting of process tracing, a web-based survey and semi-structured in-depth interviews showed that the institutional embedding in the USA can be characterized as a more rules-based approach while a principles-based approach prevails in the Netherlands. This study also showed that communicators working in an organization that supports proactive transparency provide more substantial information, use less spin and are more inclined to solicit feedback and participation from stakeholders. Finally, in both countries the majority of communicators valued proactive transparency highly and most communicators were actively involved in implementing proactive transparency. Communicators contributed to making information more findable, relevant and understandable for its users. At the same time some communicators indicated to sometimes leave out important details, give only part of the story or specifically highlight the positive elements in the information. Hence, communicators can play a role in both enhancing and constraining transparency. This study enhanced our understanding of proactive transparency and the value of communication. The project resulted in a conceptual framework for explaining similarities and differences in proactive transparency policy regimes from the perspective of the government communicator.

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Boateng, Joseph. "Complementarity in Politics-Administration Relationship: Interpersonal Trust Between Political Appointees and Career Public Managers in State Government." University of Akron / OhioLINK, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=akron1399993559.

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Gopeni, Amanda. "A feedback loop model to facilitate communication between citizens and local government in a smart city." Thesis, University of Fort Hare, 2016. http://hdl.handle.net/10353/2205.

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In recent years, an increasing number of people move into cities to search for better opportunities for themselves and their families. This movement is known as urbanisation and makes it difficult for the local government to fully understand citizens’ needs particularly pertaining to public safety matters. During the first phase of the Public Safety Smart City project, it was identified that there is a need for feedback loop to facilitate effective communication of public safety issues between citizens and local government. This means that EL citizens do not have a better channel in place to address their public safety issues to the local government. This could lead to the decisions made by the local government in public safety not fully communicated back to the citizens. The primary objective of the study is to develop a feedback loop model that will assist in more effective reporting of public safety issues between citizens and the local government. The study followed an interpretivism paradigm and the research methodology employed is the qualitative approach. This was influenced by the existing De Fleur model of communication, secondary data and also semi-structured interviews. The interviews were conducted with eleven citizens and four managers from the Department of Public Safety. It was ascertained that the lack of a feedback loop about public safety issues between citizens and local government is likely to increase public safety issues. Findings revealed that this is because citizens are not continuously updated about their reports and also about the state of public safety matters. Furthermore, the methods of communication utilised lead to poor communication of public safety issues. The study concludes that the introduction of an Information and Communication Technology enabled feedback loop between citizens and local government can help in reducing public safety issues and make public safety officials proactive rather than reactive.

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Jašková, Kristýna. "Komunikační strategie Magistrátu hl. m. Prahy." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-10871.

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This diploma thesis deals with communication of public administration. It is focused on communication ways of public administration. It presents them theoretically and practically. In the first part there are defined basic terms of communication. The author provides knowledge about communication tools and their usage in public administration. The importance of modern communication technologies is emphasized. Then the public administration and its aspects influencing its communication are presented. In the last part of this thesis the theoretical knowledge is applied to real practice and demonstrated on communication strategy of Prague' Magistrate.

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Adkins, Mark. "Using group support systems for strategic planning with the United States Air Force: The effects of a facilitator's using technology to structure verbal and electronic communication to increase quality output and improve group member satisfaction with the interaction process." Diss., The University of Arizona, 2000. http://hdl.handle.net/10150/284262.

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Strategic planning is a critical part of establishing an organization's direction. Although strategic planning is utilized throughout the United States Air Force today in various forms, group sessions can become time-consuming without structured planning and a focus on group communication. Computer-supported strategic planning is one way of making effective use of technology to improve the strategic planning process. This research implements a group support system (GSS) as a communication tool to facilitate the strategic planning process. The researcher investigates effects of a facilitator's using technology to structure verbal and electronic communication, with the goal of increasing quality output and improving group member satisfaction. This project was completed at Mountain Home Air Force Base with the support of the 366th Wing. As predicted, a GSS facilitator's structuring verbal and electronic communication improved the quality of the strategic plan, reduced time to complete a strategic plan, and increased satisfaction with the strategic planning process. The results did not indicate increased commitment to implement the strategic plans developed by a group using GSS facilitation.

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Davis, Lawrence. "Minorities' Perception of the Comprehensive Emergency Management Model of Distributing of Information." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/511.

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Failure to receive critical and timely information from emergency management professionals (EMPs) may lead to the loss of life during disasters and emergencies. Recent research and government reports have indicated that there may be communication failures between EMPs and minority community members, though little is known about how minority communities perceive EMP communication efforts. The central research questions and purpose of this study were designed to explore the experiences of minority community members in receiving and interpreting disaster-related communications from EMPs. Data for this phenomenological study were acquired through-in-depth interviews with 13 African Americans (7 males and 6 females) located in a southern state. The data were transcribed; inductively coded; and analyzed for trends, themes, and patterns. This study yielded 2 key findings. First, these 13 participants perceived a lack of dialogue and interaction from local EMPs; however, they were more open to communication through their church rather than through other official communication venues. Second, Kim's theory of interethnic communication offers relevant explanatory value for these participants because it discusses the attributes of the single communicator (emergency manager) engaging with another individual (citizen). These findings offer opportunities for positive social change and enhanced communication between EMPs and their minority constituents. Effective communication methods that EMPs might implement include creating strategic alliances with community cultural centers such as churches, civic organizations, and other places at which members of minority communities interact.

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Park, Hun Myoung. "How does information and communication technology affect civic engagement? an analysis focusing on electronic government and campaign websites /." [Bloomington, Ind.] : Indiana University, 2007. http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqdiss&rft_dat=xri:pqdiss:3274260.

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Thesis (Ph.D.)--Indiana University, School of Public and Environmental Affairs, 2007.
Source: Dissertation Abstracts International, Volume: 68-07, Section: A, page: 3141. Title from dissertation home page (viewed April 8, 2008). Adviser: James L. Perry.

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Dancho, Natalie. "Training Program Evaluation for a Prototype Command, Control & Communication System: Soldier Requirements, Performance & Feedback." TopSCHOLAR®, 1989. https://digitalcommons.wku.edu/theses/2243.

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An Army training program was evaluated in order to present recommendations for program refinement. The training program, developed as part of two larger Army combat development (CD) studies (DuBois & Smith, 1989a, 1989b), represents an attempt to define program design requirements for training tank commanders to use the Intervehicular Information System (IVIS). IVIS is a computer-based command, control, and communications system proposed for future M1A1 tank upgrades. Twenty-four Army tank commanders (TCs) participated in the research effort. TCs were of various rank and age. Training and testing were conducted over a 4 day period. Training lasted 1-1/2 days followed by 2-1/2 days of testing. The Biographical Questionnaire, the IVIS Knowledge Test, the IVIS Performance Test, the SIMNET Knowledge Test, the IVIS Survey, and the IVIS Training Reactions Questionnaire were administered to each TC. TC biographical data, reactions to training, post-training performance, and post-operational performance were evaluated. Scale reliability was evaluated for each IVIS instrument. Descriptive statistics were calculated for the soldier reaction and performance measures. Regression analyses were performed to assess the impact of TC background characteristics on commander performance. Results of the above analyses indicate: (a) the IVIS Performance and Knowledge tests are reliable, (b) the soldiers learn during training and the learning transfers to the operational setting (performance measured after two days of testing shows soldiers performance significantly increased from that of post-training performance), and (c) soldier biographical characteristics do not predict IVIS proficiency. The results call for more training time allotted to teaching IVIS skills with some IVIS functions deserving more attention. Additionally, it appears personnel requirements may not be an issue for selecting IVIS system users as the study found no correlation between biographical characteristics and IVIS proficiency. And finally, it is recommended that observational raters receive greater rater training as interrater reliability estimates were low.

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Taras, R. "Communications and Press Relations in Urban Government| A Study of Openness and Democracy." Thesis, University of Essex (United Kingdom), 2016. http://pqdtopen.proquest.com/#viewpdf?dispub=10294503.

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In her maiden speech in the House of Commons in February 1960, Mrs. Margaret Thatcher introduced a Public Bodies (Admission to Meetings) Bill whose purpose, she asserted, was 'that of guarding the rights of members of the public by enabling the fullest information to be obtained for them in regard to the actions of their representatives upon local authorities'. This private member's Bill was amended, then passed by Parliament and came into force in June 1961. Open government as envisaged by the 1960 Thatcher Act is the subject of this thesis. Its practice is studied in the early 1970s in four English boroughs - Ipswich, West Bromwich, Bolton and Preston. Each council had a different variant of holding council and/or committee meetings open to the public and/or press, and of appointing dedicated press relations officers to spotlight openness. The impact of Labour or Conservative Party control of the borough councils on open government is assessed. A total of 55 councilors, town clerks and other officers in the four boroughs were interviewed and 181 respondents serving as elected councilors returned mail questionnaires which explored the relationship between local authorities, the public and the press. Contrasting perceptions of participatory democracy and openness at the local level emerge, this study finds, consistent with the opaque character of Thatcher's 1960 Bill.

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Almendarez, Deborah Lee. "Exploring the Use of Texting within San Antonio Texas Police Emergency Reporting." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2632.

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The introduction of wireless device text messaging, as an alternative to a citizen placing a telephone call for police help, generates the need for new polices and processes relevant to police call-taker, police dispatcher, and police officer response to reported emergencies. Little scholarly research explores the policy issues around the use of text 9-1-1 within public safety answering point operations. Using systems theory as the foundation, the purpose of this qualitative case study was to explore the potential use of written communication via a wireless device text message for reporting a police emergency. Research questions focused on the reciprocal relationships in communication used to initiate an emergency call for service and police response. A maximum variation purposeful sampling technique was used to recruit 16 individuals with knowledge of placing, receiving, or responding to a police emergency request, for this study. Data collection methods also included police call-taker observations of four active 9-1-1 calls, 9-1-1 and police radio recordings of the calls, physical artifacts, and documentation. All data were inductively coded and then subjected to a thematic analysis procedure. Findings indicate that text messages may be a preferred option in certain types of situations, such as home invasions, where the victim may not be able to speak to call-takers as a matter of protecting personal safety. However, the use of text messages is also perceived as creating a potential for delayed police response due to the asynchronous nature of the process. Recommendations to police executives and policy makers include enhancing call-taker training and citizen instruction prior to the text messaging integration, thereby promoting positive social change through enhancing public safety by providing another mechanism for direct citizen-police communication.

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Geiselhart, Karin, and n/a. "Does democracy scale?: a fractal model for the role of interactive technologies in democratic policy processes." University of Canberra. Information Management and Tourism, 1999. http://erl.canberra.edu.au./public/adt-AUC20050628.122941.

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The development of interactive communication technologies, such as email and the Internet, has stimulated much discussion about their potential to assist in the renewal of democracy. Globalisation, intimately connected with technological advance, has likewise led to considerations of 'governance' that transcend the nation state. This thesis poses the general question: Can the efficiencies and economies which drive commercial applications of interactive technology be applied to democratic policy processes? What conditions will facilitate this? The perspective taken here views policy as a communication process between networks of actors who seek to use resources and decisions to promote their value systems (Considine 1994). Democracy is also seen as a communication process, with a set of criteria which ensure equal access to information and agenda setting among participants (Dahl 1989). These definitions and criteria have been chosen for their generality. They apply at all levels of analysis, and thus may be used for comparison across scales. These are aligned with concepts from complexity theory as applied to human nonlinear systems and organisational dynamics, drawing mostly on Kiel(1994) and Stacey (1996). The inherent unpredictability of these systems and their capacity for complex learning and adaptive self-organisation offers an alternative paradigm to linear, hierarchical management models. A combination of literature analysis and case study evidence leads to three extensions of complexity theory as applied to human systems: Firstly, interactive technology is proposed as a technique for the potential re-pluralisation of democratic processes in complex human systems. The possibility of adding many new non-elite voices, and of making these available to all others, relates to both chaotic forms of self-organisation and the benefits of electronic democracy. Secondly, evidence is presented for the existence of fractal, or self-similar patterns in the ways information technology is applied at different levels of governance. It is shown that instrumental approaches which emphasise efficiency dominate technology use at the global, national and organisational levels, and these are interdependent. Alternative patterns which encourage participation also exist at every level. Thirdly, it is argued that the values of the dominant actors are the main determinants of whether interactive technologies will be structured to favour democratic forms of communication at every level. Three theory chapters in Part I develop these arguments by extensive reviews of relevant literatures. On the global level, convergent media, telecommunications and technology conglomerates underpin a global 'nervous system' which discourages government intervention, promotes a global monoculture, inhibits pluralistic debate by minimising access to alternative forms of information, and emphasises individualism and consumption. Within nations, widespread uniformity of public sector reform is sympathetic and responsive to these globalising pressures. Deregulation, privatisation, retreat from public broadcasting, down-sizing and outsourcing have become standard approaches, and are reflected in Australian information technology policy and programs. Several exceptions demonstrate more participatory approaches. At the organisational level, instrumental approaches to management and computerisation also prevail. In each case, a shift towards globalising values corresponds to applications of information technology which dampen the complex interactivity required for democratic policy processes. Part II supplements this analysis with case study evidence. The organisational data were collected primarily during a two year qualitative study of interactive technology use in the Australian Department of Finance and Administration. The researcher found technology use was inseparable from other change processes, and these were found to have strong elements inhibiting participation in internal policy. An instrumental approach to interactive technology use reinforced hierarchical decision processes. Three minor case studies looked at an internal mailing list in a federal agency, a mostly national list on Internet and telecommunications policy, and an experiment in electronic democracy at the local level. These offered additional insights into the ways interactive technologies can contribute to complex but adaptive policy processes, if normative democratic values guide their design. The researcher proposes a set of communication protocols for the use of interactive technologies in democratic policy processes. These would enable the forms of communication necessary to reinvigorate democracy in an information age. It is also argued that these protocols, if applied at the organisational level, and particularly within the public sector, could become part of a reaffirmation of industrial democracy. This is necessary to ensure the integrity and accountability of the public sector, given the progressive intermingling of these institutions with private enterprise. Additional suggestions are made for research into government uses of information technology as an important focus for policy analysts.

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Meixner, Timothy. "The Role of Trust in Building Effective Virtual Teams: A Mixed Methods Study in a Large Public Sector Organization." Franklin University / OhioLINK, 2018. http://rave.ohiolink.edu/etdc/view?acc_num=frank1551994734525517.

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Kiniti, Sarah Nyambura. "A strategic analysis of e-government development among local governments in the Perth metropolitan area : a multi-case exploratory study." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2010. https://ro.ecu.edu.au/theses/1819.

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E- Government is defined as the use of information and communication technologies (ICT), particularly the Internet, to deliver government services. Potential benefits of E-Government include increased efficiency and effectiveness in government operations, empowerment of citizens and enhanced social and economic development leading to strengthened conditions for good governance. Governments worldwide have embraced E-Government and set up websites where they conduct their business online with citizens and other stakeholders. Due to the international significance of E-Government, methods and approaches for its development have therefore become an important area of research. Studies of E-Government have typically focused on E-Government at national level and there are few studies that have investigated the issues and challenges of E-Government at local level. This is unfortunate because research suggests that most local governments are struggling to develop effective E-Government initiatives. The problem is further compounded by the fact that the research literature on E-Government does not present clear strategies for local authorities to follow since it is often contradictory and emphasises models of maturity. The purpose of this research, therefore, was to investigate and critically analyse the development of E-Government among local governments. A qualitative research methodology was used to analyse how selected councils in the Perth Metropolitan Area plan for and develop E-Government including an assessment of their operational requirements, objectives, problems and opportunities. The results of the analysis would be used to inform local governments on the design of new ICT solutions that would improve business efficiency and productivity. The findings of this research revealed that local governments often fail to develop a strategy for the development of E-Government. Therefore, a framework for the development of EGovernment based on strategic planning is proposed. A strategic planning approach provides a framework for understanding and addressing all the complex issues in a particular organization. The findings of this research will help to extend important scholarly literature regarding the development of E-Government among local governments. Most studies of E-Government have focused on national level and there have been calls for studies that focus on local government level. Local government is described as the level of government closest to the citizens, providing majority of services and having the greatest level of interaction (Moon, 2002). Previous studies of local E-Government maturity have also been based on theoretical models which do not necessarily represent the reality on the ground. The findings in this study are based on empirical investigation and represent what is happening in practice. The cases selected have been identified as leaders in the use of ICT among local councils in the Perth metropolitan area. Their experiences (how they plan for and develop E-Government including barriers they face and the impacts of E-Government for their communities) can be useful to other local administrators involved in planning for the development of EGovernment.

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Srisarkun, Vilasinee. "Efficiency in utilizing ICT infrastructure in developing countries a case study of the Royal Thai Police's attitudes to the adoption of an image retrieval application for eyewitness identification /." Access electronically, 2004. http://www.library.uow.edu.au/adt-NWU/public/adt-NWU20050303.110027/index.html.

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Brooks-Harris, Nathasha Anita. "Generational Communications In The New York City Public Sector Workplace." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3388.

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Walden University College of Social and Behavioral Sciences This is to certify that the doctoral dissertation by Nathasha Brooks-Harris has been found to be complete and satisfactory in all respects, and that any and all revisions required by the review committee have been made. Review Committee Dr. Mark Gordon, Committee Chairperson, Public Policy and Administration Faculty Dr. Michael Knight, Committee Member, Public Policy and Administration Faculty Dr. Michael Brewer, University Reviewer, Public Policy and Administration Faculty Chief Academic Officer Eric Riedel, Ph.D. Walden University 2017 There is a digital divide between Baby Boomers and Millennials in the way they communicate and use technology in the New York City public sector workplace. The purpose of this empirical phenomenological study was to explore the phenomenon of generational communications between Baby Boomers and Millennials in the New York City workplace and to understand their lived experiences of how they communicate and use technology in their job. The conceptual framework consisted of two theories: Cameron & Quinn's competing values framework and Prensky's digital natives/digital immigrants. A total of 21 New York City workers (10 Baby Boomers and 11 Millennials) from various agencies participated in semi structured interviews and answered the DISC Classic Profile, an instrument that showed their communication styles. The data were analyzed using the Stevick-Colazzi method and Dedoose data analysis procedure to find groups of meaning and themes. Research found benefits and challenges of technology that impacted communications; how organizational culture impacted technology use and communications; fears about using and learning technology; differences in relationships affecting Baby Boomers and Millennials; and differences in communication styles affecting management and subordinates. Recommendations for future research include conducting a similar qualitative study on Generation X and a quantitative study on Baby Boomers and Millennials. The findings of this study will contribute to positive social change through the implementation of reverse mentoring, knowledge management and transfer, succession planning, and human resource management.

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Park, Jaehee. "Determinants of Turnover Intent in Higher Education: The Case of International and U.S. Faculty." VCU Scholars Compass, 2015. http://scholarscompass.vcu.edu/etd/3701.

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In spite of the increase in the number of the international academic workforce and their potential benefits, international status has been relatively under-studied in Public Management and Higher Education literature in comparison with studies of age, gender, and race. Given these realities, the present study identifies characteristics of internal and external variables that influence international and U.S. faculty turnover intentions in a large public South Eastern research university. To understand the variations in short-term and long-term turnover levels while controlling for various demographic, structural, and external variables, eight Ordinary Least Square (OLS) regression analysis were performed using turnover intentions as the dependent variables. Distributive justice has the strongest negative effect on short-term turnover, and communication openness has the strongest negative effect on long-term turnover. After controlling for job satisfaction and organizational commitment, the effect of communication openness on short-term turnover and the effect of distributive justice on long-term turnover are not statistically significant. This suggests that communication openness and distributive justice might affect turnover through job satisfaction and/or organizational commitment. Job satisfaction has the strongest negative effect on short-term turnover and organizational commitment has the strongest negative effect on long-term turnover after controlling for internal and external variables. In addition, this study aims to analyze the differences in internal and external factors that impact faculty turnover by international status. In achieving this aim, international faculty were compared to the U.S. faculty on the afore-mentioned internal and external factors that were shown in the literature to impact turnover. The result shows that structural variables such as autonomy, communication openness, and procedural justice play a bigger part in how international faculty evaluate their career with the current university than it does for U.S. faculty. On the contrary, kinship ties and job opportunity have stronger effects on U.S. faculty turnover than international faculty turnover. The implications of this study and areas of future opportunities are discussed.

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Manandhar, Rejina. "Return-Entry Risk Communication Following 2012 Hurricane Sandy." Thesis, University of North Texas, 2015. https://digital.library.unt.edu/ark:/67531/metadc848209/.

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Within risk communication, much is understood about pre-event warning related to evacuation and sheltering; however risk communication during the return-entry phase when ending evacuations has been largely under-studied in the disaster literature. Understanding of the return-entry risk communication process is important because returning early or prior to issuance of the all-clear message can make returnees susceptible to post-disaster risks, and also hamper post-disaster activities such as debris removal, traffic management, utility restoration and damage assessments. Guided by the Warning Components Framework and the Theory of Motivated Information Management, this dissertation focuses on risk communication as it pertains to organizational behavior during the return-entry process by examining how local emergency management organizations develop, disseminate and monitor return-entry messages. The data is collected through semi-structured telephone interviews with local emergency management organizations that managed return-entry following Hurricane Sandy. The findings of the study indicate that local emergency management organizations required information on post-disaster threats, damages, and utility and infrastructure condition in order to develop return-entry strategy for their community. Organizations improvised to their existing risk communication measures by adopting creative ways for information dissemination to the evacuees. They also utilized active and passive approach to monitor public response to the return-entry messages.

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Dissertations / Theses on the topic 'Communication in public administration'

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