Dissertations / Theses: 'Communication managers'

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Hansson, Noreke Helena, and Jonathan Wirödal. "Managers' communication : how cultural intelligence affects communication." Thesis, Högskolan Kristianstad, Sektionen för hälsa och samhälle, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-9802.

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As the world becomes more global and companies become internationalized there is a growing urge for companies to work more efficiently. A problem that might rise when people from different cultures work together, is the risk for misunderstandings when managers communicate with people from other cultures. For that reason, managers of internationalized companies need to be culturally intelligent to avoid misunderstandings. Hence, our aim with this dissertation is to see how managers’ Cultural Intelligence (CQ) affects their Communication. In order to see how managers’ Cultural Intelligence affects their Communication we used a quantitative study (survey), where Swedish managers from international companies were target population. In the end though, we found no relation between CQ and managers communication skills. The number of responses from the survey was too small to in order to make any general conclusions. The dissertation may however have some contribution and value for Swedish managers. For companies in general, the dissertation can give some indications that they should consider employees’ CQ and not only managers’ CQ. Communication however, is one of the most prominent factors when it comes to social interaction. Therefore, companies today should consider, when hiring, the new employees’ ability to adapt into new environments.

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Hale, Patricia. "Manager Training: Professional Development Content for New and Newly Promoted Managers." Ohio University Honors Tutorial College / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=ouhonors1461322913.

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Boyes, Maria. "A decent writer: professional environmental communication among environmental managers." Title page, table of contents and abstract only, 2004. http://hdl.handle.net/2440/37949.

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The study explores a set of genre-hybrid reviews, 1999-2001, characterised by a standpoint of ecological rationality, and produced by a professional writer for a professional environmental management organisation. The interaction between such managers has not been studied before in terms of professional communication and was delineated as a new field of enquiry. The issues of tact and Face were important for this organisational community, which shared characteristics of contact communities and Communities of Practice. Methods used derive from studies of text in context, and organisational communication. The assembly of theoretical material is one outcome of the study, which tackled three questions: 1 To assess in what way the reviews made a contribution to the organisation, Weick's equivoque and the notion of the Fractal were combined to explain the text as an active organ for collaborative organisational learning and knowledge management. Thereby the texts are presumed to have contributed to the organisation's goal to enhance knowledge and practice in environmental management among managers drawn from diverse intellectual backgrounds. 2 To address the question of the technical characteristics of the reviews, narrative polyphony concepts provided suspension dialogia, which complemented the notion of translation suspension. 3 To address how the reviewer had managed to reproduce organisational patterns despite his inconsistent moral standpoint, the search for a theoretical position travelled through code-switching, pragmatics and translation, emerging with a concept similar to intersemiosis, labelled 'codehandling'. The combination of questions produced complex answers. Translation constructs, such as dynamic equivalence, increasingly emerged as productive and suitable to complement emerging endogenous approaches in environmental management literature. The genre-hybrid is argued to have altered the social function of the review. In prioritising interaction, it put at risk the organisation's strategic tact 10 structure. Nevertheless, the reviewer managed the risk within acceptable limits and produced popular and successful reviews.
Thesis (Ph.D.)--School of Humanities, 2004.

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Salas, Nikki M. "Exemplary City Managers Leading Through Conversation." Thesis, Brandman University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10828554.

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Purpose: The purpose of this phenomenological research study was to identify and describe the behaviors that exemplary city managers practice to lead their organizations through conversation using Groysberg and Slind’s (2012b) 4 elements of conversation leadership (intimacy, interactivity, inclusion, and intentionality).

Methodology: This qualitative research study was used to describe the behaviors of exemplary Southern California city managers. The counties included in the study were San Luis Obispo, Los Angeles, Riverside, and San Bernardino. The researcher selected 10 exemplary city managers that met 4 of the 6 criterion identified as exemplary. The phenomenological research design was selected to explain how these city managers lead through conversation. Data collection included semistructured interviews, observation, and collection of pertinent artifacts. The researcher used the NVivo software to provide analysis of the data and show the emerging themes. The themes were then examined to identify behaviors that the exemplary city managers practice to lead through conversation.

Findings: Examination of qualitative data from the 10 city managers, collected through in-depth interviews, observational data, and review of artifacts produced 20 themes and 299 frequencies within the conversational leadership elements. Ten key findings supported the conversational leadership elements of intimacy, interactivity, inclusion, and intentionality.

Conclusions: The study supported Groysberg and Slind’s (2012b) 4 elements of conversational leadership and identified specific behaviors that exemplary city mangers practice to lead their organizations. The culmination of research identified four conclusions. City managers must (a) engage in conversations that promote trust and listening attentively to engage stakeholders in honest communication, (b) focus development strategies to cultivate a culture of open dialogue and a two-way exchange of information, (c) use strategies to gain active contributors to ensure a member’s commitment to organizational goals, (d) use conversation to create clarity of message, provide focus, and elicit feedback on goals and directions. Recommendations: Further research is needed on city managers practicing conversational leadership in different regions of the United States. Additionally, research is needed on for-profit, publicly traded companies and professional sports organizations and the use of conversational leadership.

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Halsey, Jane Gassert. "Purposes for talk in nurse managers' meetings /." Thesis, Connect to this title online; UW restricted, 1991. http://hdl.handle.net/1773/8213.

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Zheng, Yumai. "Internal Communication from a Managerial Perspective." Thesis, Halmstad University, School of Social and Health Sciences (HOS), 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-2283.

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The objective of this thesis is to conduct a research on Eleiko Sport AB’s internal communication from a managerial perspective. The focus of this analysis is to look at how the management and organisation are structured in Eleiko, how the members of the management team view and perceive internal communication, how the internal communication within this small organisation is organised, and which communication channels are being used and why.

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Mmope, Phumzile Pheladi. "The role of senior managers at the North-West University in internal communication and employee engagement / P.P. Mmope." Thesis, North-West University, 2010. http://hdl.handle.net/10394/3138.

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The rationale that effective internal communication plays a crucial role in aligning employees to organisational goals, and in so doing, inculcate employee engagement and help an organisation to succeed, is remodelling internal communication management within organisations. At the core of the preceding rationale lies the fundamental realisation and acknowledgement that effective internal communication is not the function of the communication department, but in effect a basic prerequisite that must be understood, embraced and practiced by all levels of management. Managers without effective internal communication and employee engagement cannot execute the responsibility of strategic alignment. The challenge is now to ensure that the internal communication process is approached as a properly structured and efficiently managed system, rather than a collection of fragmented messages that often cause confusion among employees and compel disengagement. This study explores to what extent the senior managers at the North-West University understand their fundamental role in facilitating effective internal communication and employee engagement. An extensive literature study revealed that there is a correlation between effective internal communication and understanding of organisational strategy and objectives among employees. In addition, a strong correlation between effective internal communication, employee engagement, employee performance and organisational profitability has been identified in literature. The empirical findings were obtained by means of a qualitative research method in the form of semi-structured interviews with senior and middle managers. The semi-structured interviews explored and described how the managers perceive the nature of their role in facilitating and sustaining effective internal communication and employee engagement. In comparing the actual role of senior managers at the University in internal communication and employee engagement with the ideal state related to D'Aprix's (1996) manager's communication model, as well as the principles of a convergence model of communication, information richness of communication channels, a leadership communication framework and the impact of highest scoring manager activities and attributes, it was concluded that this communication role is still misunderstood by senior managers and not properly structured and executed. Consequently, internal communication is not adequately fulfilling its strategic potential as a means to establish positive relationships, diffuse information, motivate, and align employees' actions and behaviour to the set goals of the University. It is suggested that future studies measure and determine whether the engagement levels of employees at the North-West University have increased as a result of managers fulfilling their internal communication role effectively. Another study could also assess and measure the effectiveness of internal communication channels, with the view to develop an internal communication channel guide or toolkit for managers at the North-West University. The key drivers of employee engagement and related effect on the North-West University's performance could also be explored and measured in future research studies.
Thesis (M.A. (Communication Studies))--North-West University, Potchefstroom Campus, 2010.

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Bragg, Eileen Mary. "College managers' strategies for learning and using computer communication technologies." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1999. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape7/PQDD_0020/NQ45667.pdf.

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Wani, John Rubena. "Project Managers’ Communication Strategies for Team Collaboration in Software Development." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7769.

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Effective communication among team members in software development projects is increasingly significant for the success of the project. Successful software projects are the catalyst for achieving profitability objectives and creating shareholder value in organizations. The purpose of this single case study was to investigate communication strategies information technology (IT) project managers used for successful team collaboration in software development. The population for this study comprised senior IT project managers. The project managers had supervision responsibilities from a midsized IT company in Alberta, Canada. The sociotechnical theory guided this study as the conceptual framework. Data were collected from semistructured interviews with 13 senior IT project managers on their experiences using effective communication strategies for team collaboration. A review of 11 company documents was conducted. Using methodological triangulation and member checking of original interview transcripts served to establish the trustworthiness of final interpretations. Through thematic analysis, 4 significant themes emerged from the study: effective communication, attributes of communication, the importance of social and emotional intelligence, and the impact of postwork activities for team collaboration. The findings of this study might bring about positive change by supporting senior project managers use of communication strategies for team collaborations in midsize IT companies to increase job satisfaction and project completion.

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Winkelhake, Brett. "Verbal argumentativeness| A study of retail store managers." Thesis, University of Phoenix, 2015. http://pqdtopen.proquest.com/#viewpdf?dispub=3731745.

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The introduction includes the present quantitative study that addressed the potential benefits verbal argumentativeness could relate to the retail industry and determined the perception of verbal argumentativeness by retail store managers. The data collection method was a survey of retail store managers within San Diego County. A chi-square univariate analysis was conducted of these participants. The results of the study indicated verbal argumentativeness was somewhat of a healthy strategy to incorporate into business acumen as a new approach to contribute to the body of research for possible behaviors and plans retail store managers could adopt in relationships with employees. The discussion section shows an untapped source from the retail industry and how this industry can use this study to further research within the retail industry.

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Bok, Hai Suan. "Managers communication media : a field study of choice, use, and richness." Thesis, Henley Business School, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.387834.

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Cox, Stephen A. "The communication strategies managers and coworkers use to encourage employee exit /." free to MU campus, to others for purchase, 1996. http://wwwlib.umi.com/cr/mo/fullcit?p9712797.

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Grytsaieva, Tetiana, and Johan Strandberg. "Communication in family businesses : Relationships between family and non-family managers." Thesis, Högskolan i Jönköping, Internationella Handelshögskolan, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-31118.

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Problem: Family firms often comprise of a complex web of relationships between family and non-family managers that are active within the business. Family enterprises are also known for their closed communication and decision-making practices. It often occurs that families do not include non-family managers into important business-related discussions and do not consult their decisions with managers from outside of the family. At the same time, research in the area of family business defines that the relationships between family and non-family managers are highly linked to the success of a business. With these considerations in mind, this study investigates how family and non-family managers communicate in family businesses. Purpose: The purpose of the thesis is to create an understanding of the phenomenon of communication and information-sharing between family and non-family managers in small and medium-sized family firms in Sweden. In particular, we are investigating the distinctive characteristics of communication, the barriers to effective communication, and what business-related information that is not shared between family and non-family managers. Method: This study is conducted qualitatively, utilising multiple case studies. For the collection of empirical data, we conducted twelve semi-structured interviews with both family and non-family managers in three small and medium-sized family companies located in Sweden. Findings: Our findings show that there are multiple distinctive characteristics of communication in family firms. Additionally, we uncovered several groups of barriers that hinder effective communication between family and non-family managers in family companies. Additionally, we found out that there is numerous business-related information that is not shared between family and non-family managers. Contributions: Our findings contribute to the managerial and theoretical understanding of communication and information-sharing between family and non-family managers in family businesses. This thesis is of interest to any individual working in or with family companies, as well as, academics, who investigate the field of family business.

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Campagnola, Michelle. "Examining the Relationship Between Communication Apprehension and Individual Innovativeness in Managers." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4504.

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Communicative challenges that hinder managerial engagement in social networks can impede innovation adoption and thereby damage the financial performance and competitiveness of a firm. The purpose of this correlational study was to examine the relationship between communication apprehension (CA) and individual innovativeness in managers. The focus of the research questions was determining if a relationship exists between these variables before and after controlling for demographic characteristics. With diffusion of innovation theory as the theoretical framework, this research involved an attempt to address how adoption categories relate to varying degrees of CA. One hundred and five American-based owner-executives, senior managers, and middle managers completed 2 preexisting survey instruments on the Internet measuring individual perceptions of CA and individual innovativeness. Results from a Pearson correlation analysis indicated that a significant negative correlation existed between CA and individual innovativeness. A multiple regression analysis showed that CA and individual innovativeness were negatively correlated after controlling for gender, age, and education level. Furthermore, participants' level of education was negatively related to both total CA score and public speaking CA score. Leaders may apply these findings to achieve positive social change by using tools to reduce CA in managers. Such initiatives could lead to greater social confidence in managers, improved organizational performance, and more meaningful social engagement in the innovations that continue to shape the world.

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Rabogadi, Thulaganyo Arnold. "Strategies Information and Communication Technology Managers Use to Build Employee Competencies." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3573.

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The World Economic Forum (WEF) found that Botswana's information and communication technology (ICT) networked readiness index (NRI) had declined from position 89 in 2012 to 104 in 2015. A decline in Botswana's ICT NRI resulted in a modest gross domestic product (GDP) growth increasing from 4.2% in 2012 to 5.0% in 2015. The purpose of this qualitative multiple case study was to explore strategies ICT service provider managers use to build employee competencies to address ICT infrastructure performance deficiencies. The target population for this study consisted of over 120 managers from 2 ICT service providers located in Gaborone and Francistown in Botswana. The conceptual framework for this study was information technology (IT) competency model. Face-to-face interviews with 15 managers and a review of 12 company documents were gathered and all interpretations from the data were subjected to member checking to ensure the trustworthiness of the study findings. The thematic analyses of participants' interviews and company documents resulted in the emergence of 3 common themes: developing professional employee competencies through training, promoting knowledge acquisition and skills transfer, and developing budgets for funding the development of employee competencies. Participants cited training and professional development as a reason for ICT infrastructure performance deficiencies. Social implications from this study include developing strategies business managers can use to build employee competencies to improve ICT infrastructure performance, which could result in improved services to citizens and enhanced national development, social transformation, and economic diversification.

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Serhan, Ahmad, and Asen Draganov. "Project managers’ communication skills and stakeholder engagement in sustainable construction projects." Thesis, Malmö högskola, Fakulteten för kultur och samhälle (KS), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-22559.

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Birch, Peter. "Forum conversations : an organisational theatre method for improving managers' interpersonal communication." Thesis, University of Manchester, 2014. https://www.research.manchester.ac.uk/portal/en/theses/forum-conversations-an-organisational-theatre-method-for-improving-managers-interpersonal-communication(35a23abe-457b-432f-99af-cfeb31e97e45).html.

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Forum Conversations is an organisational theatre method for helping individuals to deal with their difficult conversations in the workplace. It uses professional actors to simulate participants’ ‘difficult others’ and to play out confrontational conversations from participants’ own experience. This study adds to the empirical base of research into organisational theatre. It further conceptualises organisational theatre methods as reflective or refractive. This qualitative, interpretive study examines the perspectives of both participants and actors through a dramatistic lens and also assesses if and how the Forum Conversations method has affected changes in behaviour and approach in the ways individual participants communicate with others in the workplace. In this assessment a novel, methodological approach based on attributions made by participants was used to make comparisons between individuals’ pre- and post- Forum Conversations views about their difficult conversations. Outcomes included improvements in confidence and awareness but also of agency in participants’ dealings with others. The interaction between actors and participants is discussed in terms of a partial dialogism that dwells in the moment of exchange between interactants. From the actors’ side the study highlights the subtly layered reflexivity of the actors in process and also of their tendency to accentuate performance skills. In this context, the interaction is seen to compare with the way professional actors might use rehearsal to prepare for theatre performance. Overall, it is concluded that Forum Conversations is a powerful learning method that enables participants to embody their learning experience and leads to sustained individual change that occasionally includes personal transformation both at work and at home.

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Olney, Cynthia Ann. "THE EFFECT OF COMMUNICATOR GENDER, NONVERBAL COMMUNICATION STYLE, AND RESPONDENT GENDER ON MANAGERS' TASK AND SOCIAL ATTRACTIVENESS (WORKING WOMEN)." Thesis, The University of Arizona, 1985. http://hdl.handle.net/10150/275426.

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Ofe, Hosea Ayaba. "IT-Business Alignment:Challenges and Strategies by IT Managers." Thesis, Umeå universitet, Institutionen för informatik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-79718.

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This thesis examines the challenges and strategies to IT-Business alignment from the perspective of IT managers. The increasing importance of Information technology (IT) to organizations in areas such as joint research and development (R&D), Open innovation, and the ever-changing business environment means that organizations need to reassess their IT and business strategies so as to remain competitive. This implies that organizations in general and business and IT professionals in particular would have to work together more often than before in strategic planning. This is not easy because these professionals with diverse viewpoints may understand IT and business quite differently. Using a qualitative research design in the form of semi-structure interviews with open-ended questions, findings indicate that communication, partnership, governance, and skills are major challenges and strategies to alignment. This study contributes to ongoing research in IT-Business alignment by indicating that challenges to aligning business and IT strategies such as communication should not be narrowly thought of to exist just between IT and business professionals, it is equally a main concern among IT professionals.

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Waldschmidt, Nathalie. "Rethinking Engagement: How Managers Frame and Make Sense of Communication Strategies, Practices, and Challenges." Thesis, Université d'Ottawa / University of Ottawa, 2020. http://hdl.handle.net/10393/41225.

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This study analyzes how some managers frame and make sense of engagement within organizational contexts. It aims to comprehend how their lived experiences of engagement shape their reflexive thoughts, perspectives, and strategies on a daily basis. To generate relevant data, this study used a qualitative approach by conducting semi-structured interviews with ten managers in Ontario, Canada. It made use of a thematic analysis to develop patterns and better understand common perspectives. The results showed a variety of approaches to engagement with no unanimous way of framing it as well as some paradoxes when looking at how managers make sense of this concept. Some managers seem to put forward more tangible words such as care, involvement, and success instead of explicitly evoking engagement. More specifically, from a communication perspective, this study has found that framing and communicating engagement seems to be a complex challenge for managers. They seem to make up their own meaning of engagement, which can greatly vary among individuals.

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Nordström, Johannes. "To Talk the Walk : A study of top-managers' use of communication." Thesis, Umeå universitet, Handelshögskolan vid Umeå universitet, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-38970.

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The purpose of this thesis is to shed some light on the topic of top-managers' awareness and use of communication in organizations with hopes of increasing awareness and understanding of communication use in an organizational context for managers and students alike. Interviews were conducted and questionnaires e-mailed to respondents. Findings pointed towards great awareness of many aspects of communication, channels and barriers and an understanding of its impact in listeners. Use of verbal communication channels also seemed to be favored among the respondents. However, questions are raised as to the efficiency of value building when using communication channels with a low degree of personal contact between sender and receiver and what the possible influences it can have on employee cynicism and identification towards the organization. An increased use of personal contact is recommended, but as managers' communication is largely controlled by time and a daily schedule, use of rhetoric seems more likely as a means of circumventing some of the possible negative aspects.

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Teng, Cheng-Lein. "Product design management : the importance of communication between managers and industrial designers." Thesis, Manchester Metropolitan University, 1994. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.359913.

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Hallak, Lilian Issa Anton. "An investigation of how design managers in organisations in Bahrain manage and evaluate visual communication design for strategic advantage." Thesis, De Montfort University, 2015. http://hdl.handle.net/2086/11118.

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The role of visual communication design continues to increase in importance around the world. In Bahrain, organisations are increasingly considering visual communication design as a means of accomplishing organisational goals. The research aims to understand the process by which design managers in organisations in Bahrain manage and evaluate visual communication designs to gain strategic advantage. Even though the management of visual communication design has not yet been recognised as a separate category of design management in Bahrain, its processes and approaches may differ from other management applications. This research opens with a contextual overview of the visual communication design management field, before presenting an understanding of how visual communication design can be utilised as an innovative approach to the strategic structuring organisational thinking. Methods have been developed for investigating how Bahraini client design managers manage visual communication design projects. Observational studies and interviews with client design managers and creative directors have been conducted to obtain an understanding of the visual communication design process, together with evaluation procedures in the Bahraini context. These empirical investigations have led to the development of a conceptual framework that describes the visual communication design management process and the evaluation procedure that is carried out by client design managers in Bahrain. The remainder of this thesis explains the outcomes of each phase of the research. The unique contributions of this study are embodied in a discussion of the findings together with reflections and recommendations for those involved and interested in design management in Bahrain.

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Ali, Yousaf. "The Impact of ICT in the Eyes of Hotel Managers (Cyprus)." Thesis, Södertörns högskola, Institutionen för ekonomi och företagande, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-14788.

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The impact of ICT (Information Communication Technology) hotel and hospitality industries has been widely recognised as one of the major changes in the last decade: new ways of communicating with guests. Little attention has been paid to the role played by the various General Managers. This research paper seeks to find out impact of ICT on the business aspects of hotel administration in the eyes of the General Managers, its impact on service delivery and the future impact of ICT.
Master Thesis

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Matveev, Alexei V. "The Perception of Intercultural Communication Competence by American and Russian Managers with Experience on Multicultural Teams." Ohio University / OhioLINK, 2002. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1014904559.

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Allein, Marine. "Les enjeux symboliques et organisationnels de la communication portée par les managers : sens, consensus et dissensus dans la communication managériale." Thesis, Paris 4, 2017. http://www.theses.fr/2017PA040015.

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Cette recherche étudie les enjeux symboliques et organisationnels de la communication managériale, envisagée comme un phénomène « composite ». En mobilisant une heuristique de l’interstice, elle interroge les rapports de pouvoir mis en jeu autour de l’unification et de l’orientation du sens dans ce projet d’encadrement de la parole des managers. Il s’agit, grâce à une approche compréhensive dans une perspective critique, d’analyser les enjeux traversant les médiations de cette méthode, des discours d’escorte aux pratiques en situations des acteurs. Cette mise en tension a permis de montrer que la rhétorique qui a pu contribuer à la fortune de cette méthode est également ce qui peut expliquer certaines des « manières de faire », voire des difficultés pragmatiques qu’elle pose aux acteurs en organisations. Ainsi, l’idéologie aconflictuelle qui travaille la communication managériale se trouve actualisée en situations par les pratiques autour de la communication portée par les managers. Ce faisant, se pose la question des conditions de représentations et d’expressions du dissensus dans des organisations tendues vers un idéal de consensualité marginalisant l’écart
This research focuses on the symbolic and organizational stakes of managerial communication as a “composite” phenomenon. By using a heuristic of the interstice, it questions the power dynamics surrounding unification and meaning orientation in a project meant to give a frame to managers’ words. Through a comprehensive approach and in a critical perspective, we will analyze what is at stake in the mediations of this method, from appendant speech to actual practices of the participants. Applying this voluntary tension allowed us to demonstrate that the same rhetoric which contributed to the fortune of this method can also explain the way some things are done, or even the pragmatic difficulties encountered by the participants in organizations. Thus, the un-contentious ideology behind managerial communication is updated in practice by customs surrounding communication as carried out by the managers. This raises the question of how the “dissensus” is represented and expressed in organizations reaching for an ideal of “consensuality” that marginalizes difference

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Graham, Jennifer Lyn. "An analysis of sport managers' interpersonal communication skills in selected Ontario amateur sport organizations." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1998. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape10/PQDD_0009/MQ52559.pdf.

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Kittelberger, Tess. "The relationship between hotel managers' communication styles and subordinate employee attitudes and personal relationships /." Online version of thesis, 2009. http://hdl.handle.net/1850/8481.

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Wang, Gongping. "Organisational and cross-cultural challenges facing expatriate hotel managers in China." Thesis, Cape Peninsula University of Technology, 2009. http://hdl.handle.net/20.500.11838/981.

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Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2009
Within China's the hotel industry, they are known as expatriate managers and. on behalf of parent multinational hotel corporations, provide an element of control and co-ordination within local operating units. On average, organisations spend over two and a half times more money to send an employee on an expatriate assignment than they would if they hired employees locally. Expatriate managers have been faced with new and complex organisational cultures and work practices. In order to avoid expensive failure costs and to manage suci:essfuJly, an exploration of the issues that face international hotel managers in China. is both timely and relevant A qualitative case study approach was used for this thesis, while secondaIy dala was obtained from private, as well as public sources. Primary data was collected via questionnaires from hotel managers comprising both locals and expatriates. whilSt specific questions were exclusively posed to expatriate managers. Through collection and analysis of infonnation and data, and a thorough understanding of the research problem, this study provides a useful reference for expatriate hotel managers who are confronled with the issues of managing Chinese employees, as well as basic Chinese cultural, ethical and business valUes. Primarily this research examines challenges, which mostly arise from cross-cuIturaI differences between Westem and Chinese values, as well as a range of diverse organisational cultures and management styles within China's hotel industry. South Africa has become China's the biggest trading partner within Africa, while an increasing number of South African companies invest in China. The research is paramount to any foreign organisation that wants to conduct business in China.

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Wong, Ho. "Middle managers' trust in supervisors and turnover intention during organizational socialization period." HKBU Institutional Repository, 2020. https://repository.hkbu.edu.hk/etd_oa/892.

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Empirical studies have shown that employees' trust in their direct supervisors has a negative correlation with voluntary employee turnover. This thesis examines this effect among new managers in organizations. I propose a model in which trust in direct supervisors influences new managers' turnover intention during the organizational socialization period. Drawing on attachment theory and person-environment correspondence theory, I predict that job insecurity and person-organization fit are the key mechanisms through which cognition-based and affect-based trust in supervisors affect new managers' voluntary turnover. A three-phase longitudinal quantitative research is proposed to test the research model. The results from 162 participants in Hong Kong support the model, showing that job insecurity and person-organization fit mediate the relationship between trust in supervisors and turnover intention. In addition, the organizational socialization period and middle manager stage moderate the relationship between trust in supervisors and person-organization fit. The implications of the findings for future research and management practice are also discussed

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Becker, Ethan F. "Experience of a direct report when given performance review feedback by managers| A case study." Thesis, Capella University, 2016. http://pqdtopen.proquest.com/#viewpdf?dispub=10144305.

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Professional speech coaches, executive coaches, human resources professionals, industry and organizational psychologists, and others may work with managers and leaders to help them improve the quality of the feedback they provide during performance reviews. The presented research interviewed 11 people from 10 different organizations to learn how they experience feedback. The intent of this research is not to show how feedback works, how it is good or bad, or to correlate it with a specific approach. Instead, the results of this research will help a coach play the role of a direct report more accurately during a practice session with a manager. In addition, the results of this research show that direct reports experience feedback reviews in ways that relate to their emotions, attitudes, and expectations (EAE). Speech coaches working with managers on their management communication skills can use EAE to help the manager better understand the state of mind that the direct report has, which in turn may help in the framing of the conversation and choosing the most effective approach.

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Hinds-Smith, Sharmon. "Competency requirements of managers in hotels in Jamaica : the implications of soft skills /." Online version of thesis, 2009. http://hdl.handle.net/1850/12305.

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BAESHEN, NADIA MOHAMMED SALEH. "THE EFFECT OF ORGANIZATIONAL COMMUNICATION ON THE MIDDLE- AND LOWER-LEVEL MANAGERS' PARTICIPATION IN THE DECISION-MAKING PROCESS IN SAUDI ARABIA." Diss., The University of Arizona, 1987. http://hdl.handle.net/10150/184012.

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Managers spend seventy-five to eighty percent of their time communicating interpersonally. Ironically, communication skills are often listed as a major weakness of today's managers. The decision-making component of the managerial task requires the abilities to gather and analyze necessary information, consult with and involve the expertise of peers and subordinates in the decision-making process, and implement the final decisions through the aid of those effected by them. Communication, therefore, is the prerequisite for sound decisions and effective management. A strong and effective organizational communication system allows the "receiver" to express his needs and thoughts to the "sender." Renis Likert, echoed by numerous writers, considered communication a central key force in the decisional participation process. The hypothesis of this study was that the more effective the system of organizational communication is, the more involved the managers in middle- and lower-levels of the hierarchy will get. Communication effectiveness was measured through four components: Upward communication, downward communication, content of communication, and the sources of information. The impact of these components on the degree of decisional participation among the middle- and lower-level managers in Saudi Arabian governmental agencies was measured and analyzed. A multiple regression analysis was performed to assess this causal relationship between the four components of organizational communication and managers' decisional participation in strategic as well as operational decisions. The results indicated no significant relationship among the variables. Except for upward communication, the other three components of the organizational communication system did not seem to have a direct significant effect on the managers' reported participation in Saudi Arabia. The exploratory research suggested several implications for future research.

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Bernehjält, Matilda, and Isabella Carlbom. "How Global and Virtual Teams are Efficiently Managed by Project Managers : From a Construction Management Perspective." Thesis, KTH, Ledning och organisering i byggande och förvaltning, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-277050.

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The acceleration of globalisation has forced companies to cope with its propulsion in order to become more competitive and internationalised, an internationalisation that creates the importance of knowing how to manage global and virtual teams (GVT). The knowledge in the area today has shown to be vague, generalised and hard to grasp, especially for the unexperienced GVT-project manager. The purpose of this thesis is therefore to study whether the literature regarding how to manage a GVT corresponds with the perceptions in practice and how these findings can contribute to a more efficient project management approach. This study is examined using a qualitative method based upon literature and semi-structured interviews. This foundation is used to provide a deeper understanding of the subject as well as it puts this research questions into the proper context. The interview respondents are from the same organisation, however, from offices located in four different countries. The result shows that there are different perspectives on how GVTs should be managed efficiently, and that different leadership preferences exits. Furthermore, there exists a lot of possibilities, but also challenges that must be coped with in order to reach the team’s full potential. These challenges are connected to the virtual work settings and practical problems as well as the team's heterogeneity and communication structure. It was found that it is important to consider the purpose of the collaboration in order to strategically plan for its initiation and execution.
Globaliseringens acceleration har tvingat företag att hantera sin framdrift för att bli mer konkurrenskraftiga och internationaliserade, en internationalisering som vidare leder till vikten av att veta hur man ska hantera globala och virtuella team (GVT). Kunskapen i området idag har visat sig vara vag, generaliserad och svår att ta till sig, särskilt för den oerfarna GVT-projektledaren. Syftet med detta examensarbete är därför att studera huruvida uppfattningen om hur man ska hantera GVT skiljer sig mellan litteratur och i praktiken samt hur dessa upptäckter kan bidra till ett mer effektivt projektledningssätt. Denna studie undersöks med en kvalitativ metod baserad på litteratur och semi-strukturerade intervjuer. Grunden används sedan för att få en djupare förståelse av ämnet såväl som den sätter rapportens frågeställningar i rätt sammanhang. Intervjurespondenterna är från samma organisation, dock från kontor i fyra olika länder. Resultatet visar att det finns olika perspektiv på hur GVT ska ledas effektivt och att olika ledarskapspreferenser existerar. Dessutom finns det många möjligheter, men också utmaningar som måste hanteras för att nå teamets fulla potential. Dessa utmaningar är kopplade till virtuella arbetssätt och praktiska problem samt teamets heterogenitet och kommunikationsstruktur. Det konstaterades att det är viktigt att överväga syftet med samarbetet för att strategiskt planera för dess initiering och genomförande.

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Reeves, Lawrence A. "Supply Chain Managers' Reverse Logistics Strategies to Control Cost Through Risk Mitigation." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7068.

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Supply chain managers in the food and beverage industry face significant challenges regarding the use of effective reverse logistics strategies to reduce supply chain disruptions, control risk, and reduce costs. Through the lens of resource dependence theory, the purpose of this multiple case study was to explore reverse logistics strategies used by supply chain managers in the United States to control cost through risk mitigation. Participants in this study included 5 supply chain managers in the food and beverage distribution industry in the state of Georgia who implemented successful reverse logistics strategies to control cost through risk mitigation. Data were collected using face-to-face, semi-structured interviews and a review of relevant company documents. Data were thematically analyzed using Yin's 5-step process of compiling, disassembling, reassembling, interpreting, and concluding the data. The 3 key themes that emerged from data analysis were a communication strategy, an inspection strategy, and a cost allocation strategy. Supply chain leaders may use the findings of this study to improve their communication flow with internal and external partners, implement an effective inspection strategy to reduce damaged goods, and implement a cost allocation strategy to reduce their financial exposure regarding products in need of return to the original source because of damage or spoilage. The implications of the research for positive social change include the potential for supply chain leaders to lower the cost of food and beverage products for consumers and avoid or reduce the flow of damaged or spoiled food and beverage products into consumer markets through effective implementation of reverse logistics strategies.

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Wade, Kristina Nicole. "Communication Strategies to Motivate Virtual Team Members in the Banking Industry." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7347.

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Frontline managers in the banking industry support geographically dispersed employees and face significant obstacles in communicating effectively to motivate their virtual team members. The purpose of this multiple case study was to explore communication strategies frontline managers in the banking industry used to motivate virtual team members. Vroom's expectancy theory was the conceptual framework for the study. Participants consisted of 5 frontline banking managers in Michigan who had successfully implemented communication strategies to motivate virtual team members. Data were collected using face-to-face semistructured interviews, a review of company documents, and a review of company websites. Data were analyzed using thematic analysis following Yin's 5-step process of compiling, disassembling, reassembling, interpreting, and concluding the data. The 3 emergent themes were a clarification strategy, a technology strategy, and a motivation strategy. Frontline banking managers leading virtual teams might use the findings from this study to improve the clarity of their communications with team members, make effective use of technology in their communication strategy, motivate team members through consistent messaging, and offer adequate rewards and facilitating peer competition among team members. The implications of this study for positive social change include the potential for frontline banking managers to improve job satisfaction and motivation among virtual team members, resulting in higher employment rates, improved local economic stability, and enhanced rapport and volunteerism within their local communities.

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Andersson, Oscar, and Tim Grödem. "Förenklade drama managers : Att producera emergenta narrativ medförenklade metoder." Thesis, Högskolan i Skövde, Institutionen för informationsteknologi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-17271.

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Det finns ett antal berättarmetoder inom datorspel. De vanligaste formerna som används är linjärt och förgrenat berättande, men det finns en metod som inte används i samma utsträckning, kallad emergent berättande. Detta är en typ av berättande där spelaren själv baserat på samspelet mellan spelets system kan forma sitt egna narrativ. Det är dock inte helt definierat vad emergent berättande innebär. Denna studie använder sig av en artefakt för att utforska emergent berättande med hjälp av system kallade Drama Managers som syftar till att kontrollera händelseförloppet i ett spel så det bildar ett narrativ. Syftet med studien var att utforska om en förenklad Drama Manager kunde åstadkomma ett emergent narrativ eller om den enbart skulle producera ett förgrenat narrativ. Artefakten prövades på personer insatta inom ämnena spel och narrativ och de intervjuades om deras uppfattningar av artefakten. Slutsatsen är att element av emergens kunde identifieras, men inte till den grad att artefakten upplevdes innehålla ett emergent narrativ. Kunskapen ifrån studien skulle kunna hjälpa till att definiera skillnaden mellan emergenta narrativ och förgrenade narrativ.
There are a few storytelling methods for video games. The most common forms are linear and branching narratives, but there is one method not used to the same extent, known as emergent narrative. This study uses and artifact to explore emergent narrative using systems known as Drama Managers that aim to control the sequence of events in a game to create a narrative. The purpose of the study was to explore if a simplified drama manager could produce emergent narratives. The conclusion is that elements of emergence could be identified, but the artifact could not be considered to contain an emergent narrative. This knowledge could be used to help define the difference between emergent and branching narratives.

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Tabuenca, Cuevas María Felicidad. "Methodologies for vitual communication: English language skills and cultural competences for international managers of on-line projects." Doctoral thesis, Universidad de Alicante, 2012. http://hdl.handle.net/10045/27342.

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The methodologies for English language teaching and the roles os ESP and EIL are discussed. Additionally, the role of culture and learning theories for prefessional training are presented. This framework is applied to two pilot programs and the results are debated. Consequently, a new framework is designed that includes new methodologies and places a greater importance on the role of EIL.

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Ingvarsson, Lovisa, and Robin Strömbäck. "Internal Communication in Organizational Changes : A study of how project managers can create an understanding for change." Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-74614.

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Purpose – The purpose of this study is to advance the understanding of how project managers in large organizations can create an understanding for organizational changes by internal communication. Method – This research study has an abductive approach and was conducted as a single case study. The empirical data has been chosen to be qualitative since it gives the ability to explain, describe and understand the research questions. Observations set the direction of the research, and 17 semi-structured interviews were further conducted at the case company. Findings – The findings show that 'System functionality', 'Organizational value', 'Individual value' and 'Project value', are four different types of information desired by involved employees to have an understanding for an organizational change. These types of information have shown to most effectively, for a project manager, be communicated through the use of 'Standardized communication methods', 'Direct communication methods' with a 'Distinct communication transfer', to reach involved employees by internal communication. Theoretical implications – The study provides a framework for how, what, and to whom a project manager can create an understanding for all affected employees by internal communication. The framework proposes that the project manager is in the center of a communication structure and therefore plays a key role in communicating change. Practical implications – Our framework contributes by presenting findings that are more defined and practically oriented compared to prior studies, as we combine several factors and suggest how information could be internally communicated by a project manager during change. It shows that a mix of both in-person communication and digital communication methods with distinct communication responsibilities are required to reach all involved employees, thus creating less resistance towards an organizational change.

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Åkerlind, Charlotta. "eHomecare – for safety and communication in everyday life : The perspectives of older users, relatives and care managers." Doctoral thesis, Mälardalens högskola, Hälsa och välfärd, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-36717.

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The overall aim of this thesis was to examine how eHomecare affects the daily lives of older users and their relatives, with a focus on safety and communication. A further aim was to explore care managers’ perspectives, expectations and experiences of eHomecare and its implementation. Methods: Participants in study one and two were older people with granted eHomecare and eight relatives and, care managers in study three and four. Data were collected through four qualitative studies, using individual interviews in the first and second studies before the introduction and after six months’ use of eHomecare, by individual vignette-based interviews in the third study, and with focus-group interviews in the fourth study. Data were analysed using different qualitative content analyses. Results: The participants described safety as a part of everyday life. eHomecare was found to facilitate a ‘new safety’ for older people and a ‘re-established safety’ for relatives, yet its use raised concerns about ethical considerations and reduced human contact. Participants could attain feelings of togetherness and affection through communication, although this was also considered a vulnerable activity due to physical changes and loss of other people. Used correctly, eHomecare increased communication and thus closeness and participation for the participants. For older participants unable to use the technology as hoped, eHomecare led to disappointment. Care managers expressed that eHomecare can increase older peoples’ everyday life-quality if they receive the right tools at the right time. Care managers, however, have difficulties with eHomecare’s management process. While they struggle with their own attitudes, lack of time and high workloads, their decisions are also influenced by surrounding organisations and the older people’s relatives. Care managers’ own organisations, work situations, relevant stakeholders and society in general can hinder them in managing eHomecare as a new homecare service. Widespread information about eHomecare and opportunities for relevant stakeholders to participate in its implementation are good preconditions for fulfilling the mission of care managers. Conclusions: The findings describe eHomecare from the perspectives of its older users, their relatives and the care managers responsible for managing the service. Used correctly, eHomecare increases possibilities for communication and provides safety. However, care managers have a complex mission when managing the service and they express a need for support and knowledge. The findings can be used clinically to develop older peoples’ utilization of eHomecare and to develop support for the fulfilment of care managers’ mission. Keywords: care managers, content analysis, communication, eHomecare, experiences, information and communication technology, older people, participation, perceptions, relatives, safety, welfare technology

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Sparks, Joe. "Leadership Styles Manufacturing Business Managers Use to Reduce Workplace Injuries." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5786.

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The cost of workplace injuries is a major concern for business managers. Business managers in the production, transportation, and material moving industries experience the highest injury rate with an annual average of 198.5 lost days away from work. The purpose of this single case study was to explore transformational leadership skills and strategies used by manufacturing business managers to reduce workplace injuries. The conceptual framework for this study was Bass and Burns's transformational leadership theory. Data collection included semistructured interviews to elicit narratives from 3 managers from a metal manufacturing company located in the southeastern United States about the leadership strategies they used to reduce workplace injuries. Data analysis consisted of coding and using Yin's 5-step data analysis technique to analyze interview data and information from relevant company documents to identify key themes and triangulate data. From the data analysis, the themes of communication, training, and equipment/tools emerged as methods to reduce workplace injuries. The findings and recommendations from this study might assist business managers who desire information to influence the safety culture of their organizations. Social change implications include helping business managers to improve their organizational safety reputation with the workers and the community. A positive reputation would lead to an increase in community and political support for the organization that will lead to new contracts creating future employment opportunities.

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Wardale, Dorothy. "Managers' and facilitators' perceptions of effective group facilitation." University of Western Australia. Graduate School of Management, 2006. http://theses.library.uwa.edu.au/adt-WU2007.0010.

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This research examines managers’ and facilitators’ perceptions of effective facilitation. A review of the literature revealed that practitioners have written much of the existing information regarding the practice of facilitation. There has been little validation of findings by independent researchers and little empirical research. None of the claimed outcomes on facilitation effectiveness had been confirmed by managers. Further, where research had been conducted it had focused on immediate, rather than longer term issues and outcomes. This research seeks to rectify the lack of robust research into perceptions of effective facilitation by both the facilitators involved and the managers who seek to use facilitators. In this research 40 people were individually interviewed: 20 managers and 20 facilitators. Interviewees were asked to comment on both their positive and negative experiences of facilitation. The data was transcribed and QSR NVivo was used to assist with the analysis. Combinations of a priori and inductive codes were used to analyse the data. The a priori model (Brinkerhoff, 1986) had six stages, namely: Goal Setting and Needs Analysis; Program Design; Intervention; Immediate Outcomes; Intermediate or Usage Outcomes; and Impacts on the Organisation. It was found that only four of the six stages were helpful in explaining perceptions of effective facilitation; and additional themes emerged that did not fit within this predetermined model.

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Dhaya, Jateen. "The role of experience in the development of bar managers' social competencies." Thesis, Rhodes University, 2008. http://hdl.handle.net/10962/d1002794.

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This research study analysed the role that experience played in the development of bar managers’ social competencies. Given the social nature of the bar environment, social competencies were perceived to be essential managerial competencies that enable bar managers to manage employees and consumers to ensure that employee and consumer satisfaction is maintained. The literature reviewed discussed the importance of managerial competencies and the composition of social competencies. Experience was conceptualized to develop an understanding of the informal learning method through which competency development occurs. Data was captured through face-to-face interviews, which were based on the Critical Incident Technique (CIT). The data was analysed using the open coding procedures of grounded theory. This research study proposed a process to explain how experience contributed to the development of social competencies. The proposed process, which is called the Social Competency Cache Development Process (SCCD Process), ultimately indicated that experience contributed to bar managers’ social competencies through a reflection process, the residues of experience, and through the familiarity of situations and results. This research study found that experience contributed to the development of bar managers’ social competencies within a process that established an awareness of unfamiliar social competencies or reinforced the effects of familiar effective social competencies. Experience was also found to promote the transition between novel situations and familiar situations, which in turn enabled bar managers to effectively assess social situations and select effective responses to social situations. Consequently, experience improved the probability of bar managers implementing effective social competencies to ensure employee and consumer satisfaction. In essence, experience shaped bar managers’ accumulation of social competencies by promoting the addition of new social competencies or the reinforcement of existing social competencies.

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Chachere, Felicia Latrice. "Communication Satisfaction of Charismatic Leaders in Virtual Teams." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/536.

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Over the last 2 decades of advances in technology, organizations have used virtual teams (VTs) as one way to expand globally. Strong leadership and communication skills with followers are essential qualities for successful VTs. It is important to conduct research related to charismatic leadership and communication satisfaction of team members as many organizations now use VTs. The purpose of the survey study was to examine the relationship of perceived charismatic leadership qualities in VT leaders and communication satisfaction in VT members. The research questions examined the association between charismatic leadership qualities and the subdimension of communication satisfaction. Charismatic leadership was the theoretical framework for the study, which posits that leadership and communication are contributing factors to successful VTs. Data were collected from property managers of a major student housing management company (n = 111) using convenience sampling. The Conger-Kanungo Charismatic Leadership Questionnaire and Communication Satisfaction Survey were e-mailed to the property managers through Survey Monkey. Multiple regression analysis showed that a number of charismatic leadership qualities were statistically associated with communication satisfaction. Inspiring strategic and organizational goals explained the most variance in conflict resolution (p < 0.001). The results may contribute to the body of knowledge on VTs, as the results suggest that a leadership-focused approach can transform VTs into highly communicative teams. Implications for positive social change are that management awareness of charismatic leadership qualities can have a positive effect on the enhancement of communication satisfaction and employee productivity.

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Novotný, Lukáš. "Moderní přístupy v manažerské komunikaci." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-72839.

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The introductory part deals with the fundamental characteristics of communication, currently used communication models, analyze the communication process and describe social nature of communication using managers communication networks inside and outside the organization. After that, the work refers to specific forms of communication and their use with ICT technology. The practical part firstly examines the managers communication needs and then analyzes the claims and demands for communication strategy. The gained knowledge is then used to design specific management communications system.

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Carrozzino-Lyon, Amy L. "Characterization and communicative analysis of wildlife managers and recreational users of Virginiaâ s Wildlife Management Areas." Diss., Virginia Tech, 2012. http://hdl.handle.net/10919/27955.

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The Virginia Department of Game and Inland Fisheries (VDGIF) manages wildlife management areas (WMAs) to provide wildlife habitat and hunting and fishing opportunities, along with opportunities for compatible wildlife-related recreation. Despite having responsibility for managing 39 WMAs, comprising more than 200,000 acres, VDGIF had only anecdotal information about who recreated on Virginiaâ s WMAs, to what extent, and how they felt about management of the WMAs. My goals were to (1) determine the types and amount of recreational use WMAs receive, (2) describe and compare VDGIF managersâ and WMA usersâ current attitudes and perceptions toward land management, and (3) determine if a methods bias existed between surveys administered online and through U.S. mail. I observed diverse recreational use totaling > 90,000 annual recreational user days on the 10 WMAs included in the study. Most visitors were satisfied with their visit, agreed with the use of most land management practices presented, and were willing to continue to visit a WMA if an annual fee was imposed. Co-orientation analysis revealed low agreement and low accuracy, suggesting a need to improve awareness and recognition of managersâ and stakeholdersâ attitudes toward land management. Addressing areas where agreement already exists, but may not be recognized, should be a top priority. Areas of greater disparity will prove difficult to address, but attention is critical to successfully implement WMA management objectives. Wildlife value orientations differed between VDGIF managers and WMA users; VDGIF personnel were predominantly Utilitarian (54%, n=35), whereas WMA users were predominantly Pluralist (63%, n=381). Value orientations did not relate strongly to opinions of land management. Demographics differed between web and paper respondents, with slightly younger, more urban and more educated respondents electing to complete the web-based survey more often. Value orientations toward wildlife and attitudes toward land management did not differ between web and paper respondents, suggesting little influence of values and attitudes on the survey mode selected. Increasingly diverse stakeholders and limited funding sources continue to challenge state wildlife agencies. Specific engagement techniques should strengthen interpersonal relationships and collaboration between the agency and its stakeholders.
Ph. D.

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Whitcomb, Hilary Louise. "Bridging Post-Wildfire Communication Gaps between Managers, Researchers, and Local Communities, including a Biological Soil Crust Case Study." DigitalCommons@USU, 2017. https://digitalcommons.usu.edu/etd/5994.

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Following a wildfire, land management agencies act quickly to protect ecosystem services. We don't currently understand how post-wildfire managers make trade-off decisions in these tight timelines, or if these decisions reflect current science. Using Brunson’s (2014) social-ecological systems multi-scalar model, surveys assessed manager opinions about post-wildfire projects, perceptions of stakeholder opinions, and ability or willingness to consider new science results. Public surveys asked local citizens their opinions about post-wildfire projects. Manager perceptions were measured through semi-structured phone interviews (n = 8) and a structured online survey (n = 256). Public surveys were mailed to 1,000 (971 deliverable, n = 152 usable) residents in rural and urban Great Basin and Mojave Desert ZIP codes. We found coarse- and fine-scale social and political opinions were associated with all post-wildfire management decisions, often creating perceived barriers to project implementation. Conversely, local citizens were more supportive of projects than managers perceived them to be. While the majority of managers and citizens supported the concept of incorporating experimental research, managers were less able to consider more specific research incorporation into actual projects. Ecologically, biological soil crusts (BSC) are emerging as an important fine-scale component of semi-arid restorations. However, even when BSCs are assessed prior to a restoration plan, it is unclear how or if this knowledge has any impact. BSCs were evaluated both socially and ecologically: all manager surveys contained questions specifically related to BSC, and a pilot greenhouse study assessed a) if seed drilling simulations on different stages of BSC may affect restoration plant establishment and b) if BSC excluded the invasive species Bromus tectorum. Similar to other new science results, managers were unlikely to be able/willing to consider BSC status in post-wildfire projects. However, our results suggest the possibility that, even when lightly burned, seeding strategy may influence native plant establishment. In ideal greenhouse conditions, B. tectorum was able to establish readily on both burned and unburned BSC.

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Tama-Sweet, Isho. "Do managers alter the tone of their earnings announcements around stock option grants and exercises? /." Connect to title online (Scholars' Bank) Connect to title online (ProQuest), 2009. http://hdl.handle.net/1794/10242.

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Deal, Erin. "Organizational Conflict Styles of Managers: The Effect of Gender Role Orientations." University of Akron / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=akron1468248013.

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Johnson-Tate, Dawn Renita. "Effective Strategies Used by Restaurant Managers to Reduce Employee Absenteeism." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5089.

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Employee absenteeism costs organizations in the U.S. restaurant industry more than 15% of profits each year. Some restaurant managers lack strategies to reduce employee absenteeism. Using the expectancy theory, the purpose of this single case study was to explore effective strategies that restaurant managers use to reduce employee absenteeism. The target population was managers of a single restaurant, known for successfully implemented strategies to reduce employee absenteeism, located in the Baltimore-Washington, DC, metropolitan area. Data collection included semistructured face-to-face interviews with 3 managers and a review of company archival documents such as memorandums, training documents, employee records, and employee performance reviews. Data were analyzed using inductive coding of words and phrases from the interviews and noted from the company archival documents. The findings revealed themes that represented restaurant managers' strategies for reducing employee absenteeism including communication, consistent enforcement of management policies, and a positive environment. Managers who used the strategies of communication, consistent enforcement of management policies, and a positive work environment reduced employee absenteeism, which might increase productivity and profitability in the restaurant industry. The implication for positive social change is that restaurant managers might reduce employee absenteeism through implementation of these effective strategies and, in turn, encourage new or sustained employment opportunities, organizational sustainability in the community, and sustained financial well-being of employees and their families.

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Dissertations / Theses on the topic 'Communication managers'

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