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1

Ferguson, Alan. How are CBDs recruited?: Report of a study into the recruitment process and social networking of volunteers in the DPHC-GTZ community-based distribution of Family Planning Programme in Kenya. Nairobi: GTZ Family Planning Project, Division of Primary Health Care, Ministry of Health, 1997.

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2

The library and its users: The communication process. New York: Greenwood Press, 1992.

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3

L, Plough Alonzo, ed. Environmental hazards: Communicating risks as a social process. Dover, Mass: Auburn House, 1988.

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4

Krimsky, Sheldon. Environmental hazards: Communicating risks as a social process. Dover, Mass: Auburn House, 1988.

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5

E, Bowes John, ed. The mass communication process: A behavioral and social perspective. Dubuque, Iowa: Kendall/Hunt Pub. Co., 1990.

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6

The social work process: Development to empower people. [South Africa]: Prentice Hall South Africa, 1998.

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7

McTavish, Donald G. Social research: An evolving process. 2nd ed. Boston: Allyn and Bacon, 2002.

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8

Brill, Naomi I. Working with people: The helping process. 7th ed. Boston: Allyn and Bacon, 2002.

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9

Working with people: The helping process. 3rd ed. New York: Longman, 1985.

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10

Working with people: The helping process. 4th ed. New York: Longman, 1990.

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11

Brill, Naomi I. Working with people: The helping process. 5th ed. White Plains, N.Y: Longman Publishers USA, 1995.

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12

Brill, Naomi I. Working with people: The helping process. 6th ed. New York: Longman, 1998.

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13

J, Schenck C., ed. Person-centred facilitation: Process, theory and practice. 3rd ed. Cape Town: Oxford University Press Southern Africa, 2009.

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14

Working with people: The helping process. 9th ed. Boston: Pearson, 2013.

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15

W, Wright David, ed. Communication in small groups: Theory, process, skills. 4th ed. Minneapolis/St. Paul: West Pub. Co., 1995.

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16

W, Wright David, ed. Communication in small groups: Theory, process, skills. 5th ed. Belmont, CA: Wadsworth Pub., 1999.

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17

W, Wright David, and Kasch Chris R, eds. Communication in small groups: Theory, process, skills. 7th ed. Boston, MA: Cengage Learning - Academic and Professional Group, 2008.

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18

W, Wright David, and Kasch Chris R, eds. Communication in small groups: Theory, process, skills. 6th ed. Belmont, CA: Wadsworth/Thomson Learning, 2004.

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19

Nunnally, Elam W. Communication basics for human service professionals. Newbury Park, CA: Sage Publications, 1989.

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20

Gellatly, Guy. Understanding the innovation process: Innovation in dynamic service industries. Ottawa, Ont: Statistics Canada, 1999.

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21

Sublet, Virginia H. Scientific Uncertainty and Its Influence on the Public Communication Process. Dordrecht: Springer Netherlands, 1996.

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22

Sidell, Nancy. Professional communication skills in social work. Boston: Allyn & Bacon/Pearson, 2008.

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23

Group theory/process for nursing practice. Bowie, MD: Brady Communications Co., 1985.

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24

Montana. Legislature. Office of the Legislative Auditor. Performance audit, Department of Social and Rehabilitation Services, Medicaid eligibility determination process. Helena, Mont. (Rm. 135, State Capitol, Helena 59620): The Office, 1985.

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25

Gantzias, George K. The info-communication industry: Digital services, global markets : a dynamic regulatory model : Product and Process Regulation. London: Loizou Publications, 1998.

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26

Caroline, Roaf, ed. Multiprofessional communication. Maidenhead: Open University Press, 2008.

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27

1941-, Dologite D. G., ed. Multinational cross-cultural management: An integrative context-specific process. Westport, Conn: Quorum Books, 1997.

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28

Bashin, Yuriy, Gennadiy Grinev, and Yuliya Dremova. Economics of the information society. ru: INFRA-M Academic Publishing LLC., 2020. http://dx.doi.org/10.12737/1039916.

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The textbook presents modern ideas about the development and formation of the economy of the information society. Scientific concepts of transformation of the modern post-industrial society into an information society based on information and communication technologies and knowledge are highlighted. The basic concepts of technological processes of the information society, as well as definitions and dynamics of development of information resources, products and services in the economy of the information society, and a number of other topical issues are presented. The structure of the manual helps to identify the main aspects of the studied socio-economic processes, organize and specify the educational process. Questions for self-control and tasks are offered to activate the assimilation of the material. Meets the requirements of the Federal state educational standards of higher education of the latest generation. It is intended for students of higher educational institutions studying in the field of training 38.03.05 "Business Informatics".
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29

Groups that work: Structure and process. 2nd ed. New York, NY: Columbia University Press, 2004.

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30

Ephross, Paul H. Groups that work: Structure and process. New York: Columbia University Press, 1988.

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31

Lenaghan, M. J. An evaluation of treatment process and outcome in child sexual abuse. [Craigavon: Southern Health and Social Services Board], 1997.

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32

Campinha-Bacote, Josepha. The process of cultural competence in the delivery of healthcare services: A culturally competent model of care. [Cincinnati, Ohio?]: Transcultural C.A.R.E. Associates, 2003.

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33

Katy, FitzGerald, ed. Writing clearly for clients and colleagues: The human service practitioner's guide. Chicago, Ill: Lyceum Books, Inc., 2015.

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34

Gesellschaftliche Information: Philosophische Analyse. Budapest: Akadémiai Kiadó, 1991.

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35

Buceta, Luis. Fundamentos psicosociales de la información. Madrid: Editorial Centro de Estudios Ramón Areces, 1992.

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36

Campinha-Bacote, Josepha. The process of cultural competence in the delivery of healthcare services: The journey continues. Cincinnati, Ohio: Transcultural C.A.R.E. Associates, 2007.

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37

The process of cultural competence in the delivery of healthcare services: The journey continues. Cincinnati, Ohio: Transcultural C.A.R.E. Associates, 2007.

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38

Stapleton, John. The process of establishing disability under social assistance in Ontario: Problems and solutions. Toronto, Ont: Social Assistance Review Committee, 1987.

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39

'Race', communication, and the caring professions. Buckingham [England]: Open University Press, 1998.

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40

Hughes, Lynette. Staff supervision in a turbulent environment: Managing process and task in front-line services. London: Jessica Kingsley Publishers, 1997.

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41

Barnes, Marian. The internal dissemination and impact of inhouse research in social services departments. Sheffield: CRUS, Dept. of Information Studies, University of Sheffield : Published in association with the Social Services Research Group, 1986.

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42

National Seminar on Role of Mass Communications in Nation Building Process (1990 United Writers' Association). Proceedings of National Seminar on Role of Mass Communication in Nation Building Process. Madras: United Writers' Association, 1990.

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43

Lahtinen, Riitta M. Haptices and haptemes: A case study of developmental process in social-haptic communication of acquired deafblind people. Frinton on Sea, Essex, England: A1 Management UK, 2008.

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44

Lord, John. Lives in transition: The process of personal empowerment. [Ottawa]: Disabled Persons Participation Program, 1991.

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45

Janosik, Ellen Hastings. Family life: Process and practice. Boston: Jones and Bartlett, 1992.

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46

Packard, Thomas. Organizational Change for the Human Services. Oxford University Press, 2021. http://dx.doi.org/10.1093/oso/9780197549995.001.0001.

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This book presents an evidence-based conceptual framework for planning and implementing organizational change processes specifically focused on human service organizations (HSOs). After a brief discussion of relevant theory and a review of key challenges facing HSOs that create opportunities for organizational change, a detailed conceptual framework outlines an organizational change process. Two chapters are devoted to the essential role of an organization’s executive or other manager as a change leader. Five chapters cover the steps of the change process, beginning with identifying a problem or change opportunity; then defining a change goal; assessing the present state of the organization (the change problem and organizational readiness and capacity to engage in change); and determining an overall change strategy. Twenty-one evidence-based organizational change tactics are presented to guide implementation of the process. Tactics include communicating the urgency for change and the change vision; developing an action system that includes a change sponsor, a change champion, a change leadership team and action teams; providing support to staff; facilitating the development and approval of ideas to achieve the change goal; institutionalizing the changes within organizational systems; and evaluating the change process and outcomes. Four case examples from public and nonprofit HSOs are used to illustrate change tactics. Individual chapters cover change technologies and methods, including action research; team building; conflict management; quality improvement methods; organization redesign; organizational culture change; using consultants; advancing diversity, equity, inclusion, and social justice; capacity building; implementation science methods; specific models, including the ARC model; and staff-initiated organizational change.
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47

Schuetz, Janice, and Jean M. Civikly. Participating in the Communication Process. Kendall/Hunt Publishing Company, 1994.

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48

Value Systems and Social Process. Routledge, 2001.

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49

Bowes and Stamm. The Mass Communication Process: A Behavioral and Social Perspective. Kendall/Hunt Publishing Company, 1988.

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50

Brenegan, Lynne Patricia. Dialogue and process consulting. 2000.

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