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Harrison, Paula. "Campaign Apologia as Process: Dan Quayle's Defense of his National Guard Service." TopSCHOLAR®, 1990. https://digitalcommons.wku.edu/theses/2436.
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This thesis contains an analysis of apologia from the 1988 national presidential campaign which resulted from Republican vice-presidential candidate Dan Quayle's disclosure that he served in the National Guard during the Vietnam War. Quayle's revelation created a "gaffe sequence" played out in the media over a period of approximately two weeks. The rhetorical situation dictated the use of an eclectic methodology to evaluate apologia generated in response to media questions about Quayle's avoidance of active military service.
Quayle's defense included minimalizing the issue through avoidance and denial during staged and spontaneous contact with the media, and also the rhetorical support of other Republicans. Ultimately, he overcame the issue by turning questions about his competence and character into questions about the media's ethos. Notwithstanding, the media's investigation of the relatively unknown Quayle pointed to the larger issue of his qualifications for national office. Although Quayle's strategy was successful, the initial gaffe raised questions about Quayle's ethos which persist to this day.
The study yielded three important insights about apologia: (1) apologia is not a single response, nor responses given in a single setting; (2) not only does apologia repair an ethos, it can also help construct an ethos in cases where the public knows little or nothing about a political figure; (3) apologia includes the rhetorical support of others. Additionally, critics must continue refining existing methodologies as they seek to understand rhetorical phenomena.
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Chandra, Smita, and Vivek Patkar. "ICTS: A catalyst for enriching the learning process and library services in India." Elsevier, 2007. http://hdl.handle.net/10150/106060.
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The advances in ICTs have decisively changed the library and learning environment. On the one hand, ICTs have enhanced the variety and accessibility to library collections and services to break the barriers of location and time. On the other, the e-Learning has emerged as an additional medium for imparting education in many disciplines to overcome the constraint of physical capacity associated with the traditional classroom methods. For a vast developing country like India, this provides an immense opportunity to provide even higher education to remote places besides extending the library services through networking. Thanks to the recent initiatives by the public and private institutions in this direction, a few web-based instruction courses are now running in the country. This paper reviews different aspects of e-Learning and emerging learning landscapes. It further presents the
library scene and new opportunities for its participation in the e-Learning process. How these ICTs driven advances can contribute to the comprehensive learning process in India is highlighted.
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Slabbert, Meggan. "Three's a crowd: the process of triadic translation in a South African psychiatric institution." Thesis, Rhodes University, 2010. http://hdl.handle.net/10962/d1002565.
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Mental health care in South Africa has long been governed by inequalities (Foster & Swartz, 1997). During apartheid, those who did not speak English and Afrikaans could not access mental health services in the same way as those who did (Foster & Swartz, 1997). One main reason for this is the majority of mental health practitioners could not, and were not required to speak languages other than English and Afrikaans (Swartz, 1991). The South African mental health literature suggests that language and communication must be prioritised if there is to be an improvement in mental health care services for those individuals who do not speak English and Afrikaans (Bantjes, 1999; Drennan & Swartz, 1999; Swartz & Drennan, 2000; Swartz & MacGregor, 2002). Drawing on Prasad's (2002) interpretation of Gadamer's critical hermeneutic theory and utilising thematic networks analysis (Attride-Stirling, 2001), this study investigated the process of translated clinical assessment interviews within a psychiatric hospital in the Eastern Cape Province within South Africa. Results of the study revealed that contextual factors, issues concerning linguistic and cultural heritage, clinicians' role expectations regarding translators' role performance, as well as relational dynamics regarding individual levels of control and influence within the translation triad, all impacted on the effectiveness of communication, translation and service provision. These fmdings are supported by literature on the theory and practice of translation that identifies these issues as prominent (Robinson, 2003). Specific recommendations regarding the formalisation of translation practices within the hospital setting, as well as the familiari~ation of clinical practitioners and psychiatric nurses with the intricacies of translation processes are offered.
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Marr, Shuna A. "Work process knowledge in Scottish visitor attractions." Thesis, University of Stirling, 2007. http://hdl.handle.net/1893/254.
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Work process knowledge (WPK) is a concept for systems-level knowledge of the workplace and has been shown to be most important in organisations requiring multi-functional working. Most of the previous body of knowledge on WPK has focussed mainly on manufacturing industries; there has been less investigation of WPK in the service sector and none in the visitor attraction (VA) industry, an important employer in Scotland. The VA industry is extremely dynamic and many businesses are rapidly moving towards multi-functional team working, driven by an urgent need to develop quality, customer-focussed strategies to survive in an over-supplied and very competitive market. This study identifies the nature of WPK in Scottish VAs, what relationship WPK has to customer service, how WPK in this service sector differs from selected published studies in manufacturing and other service sector contexts and what factors affect the development of WPK in VAs. Following recruitment of a number of VAs using an online questionnaire and subsequent site visits, six sites were selected for case study, on the basis that they demonstrated most evidence of multi-functional working and staff with developed WPK. The research design was comparative case studies of the work processes and knowledge within these six VAs, based on a social constructivist framework, using the methods of key informant interviews and shadowing. Although these six sites represent a cross-spread of attractions in terms of types, location and size, they nonetheless show strong similarities in their basic business structure. The data show that WPK is an essential element of workers’ roles and a vital requirement in providing good customer service. Although VA managers do not use the term ‘work process knowledge’, they nonetheless recognise the importance of having staff with a wider view of their business and are actively encouraging its rapid development. Multi-functionality and job rotation are main ways of developing WPK but sites also use key workers with job roles that help develop high levels of WPK, who are then used as a staff resource. The main factor contributing to the development of WPK is communication, especially of systems-level information. Cultural information-sharing is an essential pre-condition for the development of WPK in this context. Other determining factors are flexibility, employee biographies, seasonality issues, how weddings and functions are handled on-site and the size and complexity of the site. WPK is the foundation on which good customer service is based and elements of it deliver customer service. It is the closely integrated nature of the employee-customer relationship that has such a profound effect on WPK development in this service sector industry and is essentially what differentiates it from previously published studies. The identification of the customer as a hitherto unrecognised key driver of WPK is the most important contribution to knowledge made by this work.
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Rana, Juwel. "Improving group communication by harnessing information from social networks and communication services." Licentiate thesis, Luleå tekniska universitet, Datavetenskap, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-26239.
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On-line social networking and communication services are increasingly popular methods to communicate with friends, family and communities. Statistics shows that users of services like Facebook and Twitter stretches across geographical locations, professions, age groups and habits. Smart mobile devices with Internet connectivity simplifies access to these services at anytime and from almost anywhere. However, the huge amount of user-generated content makes it difficult to identify useful information. A challenge is to create micro-communities where users may join in from heterogeneous social networks using proper user and identity management. The increasing number of social networks and communication services are also creating new challenges in social media content filtering, micro-community discovery, automatic group communication initialization.This licentiate thesis proposes to utilize social graphs for improving group communication. It therefore presents a framework that manages information harnessed from social-networking services and personal devices such as mobile phones and laptops. The framework can identify individual communication patterns and use these to calculate a social strength between users expressed as a weighted social graph.The central component of the framework is a social recommendation engine for social content filtering, group management and communication pattern discovery. The engine harness personalized social data (both content and contact) from the social-networking services and personal devices. The framework also contains methods for social strength calculation based on a unified interaction model that supports communication pattern discovery. A comparison study is presented together with the framework, which evaluates different social strength computation methods based on a simulated interaction dataset. The feasibility of social data collection from social networks and communication services are also discussed to illuminate potential benefits of the framework for the next generation of communication tools (such as mobile video conferencing).Evaluation of the framework is initially done by proof-of-concept prototypes that illustrate functional feasibility. Two prototypes are presented in this thesis, a presence information viewer that filters and prioritizes contacts and a real-time photo sharing application utilizing calendar data for initiation of group communication. In conclusion, improving group communication by offering services for micro-communities, based on our communication habits, personal interests and context (such as activity and location) is technically realistic and feasible.Godkänd; 2011; 20110217 (mjrana); LICENTIATSEMINARIUM Ämnesområde: Medieteknik/Media Technology Examinator: Professor Arkady Zaslavsky, Institutionen för system- och rymdteknik, Luleå tekniska universitet Diskutant: Professor Mikael Wiberg, Ekonomikum, Uppsala universitet Tid: Torsdag den 24 mars 2011 kl 13.00 Plats: A109, Luleå tekniska universitet
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Cuesta, C. de la. "Marketing the service : basic social process in health visiting." Thesis, University of Liverpool, 1992. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.316547.
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The present study was undertaken to provide an understanding of the processes underlying health visiting practice. The research strategy selected was grounded theory (Glaser and Strauss 1967, Strauss 1987, Strauss and Corbin 1990). A total of 21 female health visitors from a District Health Authority in the North West of England participated in the study. Data was collected by means of 20 formal interviews and 41 days of participant observation in four different health centres. To recognize the basic social process in any interaction is one of the major aspects of grounded theory. This requires the identification of the "Phenomenon" which motivates the development of a process and the conditions under which it operates. The basic problem or phenomenon in health visiting uncovered in the data was "Securing Life Trajectories". This forms the core of the health visitor's work. The general set of conditions that influence health visiting work was identified as "Working Between Two Worlds". This is used to describe the health visitor's position between the policy agenda and the client's agenda. The process revealed in the data that health visitors use to respond to this overall problem was "Marketing Health Visiting". This refers to the different tactics that they use to introduce the policy agenda into the client's domain. During this process the policy agenda is adjusted to fit the client's circumstances. Three major strategies are identified in this process: 1) Promoting the service, 2) Adjusting delivery and 3) Tailoring the content. This study found that "Marketing Health Visiting" is a gradual process in which the health visitor wins grounds as time passes. As marketing strategies are implemented the conditions influencing the interaction change. Hence it moves from taking place in what is labelled in this study as "Dissociated Context", to a "Convergent Context" and finally to a "Shared Context". The final consequence of implementing marketing strategies is that of constructing "A Common Agenda" with clients. This agenda is basically the personalisation and contextualization of health visiting services. To build this common agenda it is of crucial importance that the client should see and feel the need for the health visiting service as well as the development of trust between the professional and the client. Hence the relationship that is developed between them acts as an enabling factor for reaching mutual collaboration. The discussion of the study focuses on its significance within the actual debate on health visiting about introducing new ways of practice. The health visitor's overall role is examined and the importance of developing relationships with clients is also highlighted.
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Li, Hong Ping. "Secure proximity queries in mobile geo-social services." HKBU Institutional Repository, 2013. https://repository.hkbu.edu.hk/etd_ra/1551.
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Denby, Ramona Woods. "Targeting families for family preservation services : the decision-making process." The Ohio State University, 1995. http://rave.ohiolink.edu/etdc/view?acc_num=osu1232116597.
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Mitchell, Ryan A. "Bisexual Identity Development| A Social Cognitive Process." Thesis, Southern Illinois University at Edwardsville, 2015. http://pqdtopen.proquest.com/#viewpdf?dispub=1600585.
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This study explored how bisexual individuals used media and other frames of reference to understand their own sexuality. It also sought to understand how bisexual individuals felt about the representation in the media and if they had a preferred image in mind. Semi-structured interviews were conducted with six individuals recruited from universities and LGBT-oriented groups and their answers were analyzed through social cognitive theory and sexual identity development models. The study found that, for the participants interviewed, media examples of bisexuality and bisexual individuals were not completely accepted and other representations were preferred. For this sample, an educational setting played an important role in acquiring the language used to describe their sexuality. Also, the participants mostly agreed that the media did not often portray bisexuality in ways that resonated with them.
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Teare, Richard Edward. "A study of the consumer decision process for hospitality services." Thesis, City University London, 1989. http://openaccess.city.ac.uk/6598/.
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The purpose of the study was to investigate the consumer decision process for hospitality services, with particular reference to the interactions occuring between the consumer and the producer during service delivery. As the hospitality industry is very diverse, the hotel short break product was selected as the locus for the study. At the outset, a hypothetical model of the consumer decision process was constructed, drawing on the characteristics of hospitality services and the differing perspectives of the consumer and the producer. In order to generate a grounded theory which would help to explain the consumer decision process, data was collected by personal interview prior to, during and after the hotel short break. The interview data was then transcribed and analysed using the constant comparative method developed by Glaser and Strauss. Following this, a secondary method of analysis derived from Kelly's personal construct theory was used to elaborate the theoretical framework. To identify decision-making similarities and differences more clearly, each interview was re-constructed in the form of an interactive computerbased cognitive model using- a software program called Cognitive Policy Evaluation (COPE). The output from the models, in the . form of cognitive maps depicting themed relationships, was used to illustrate decision process relationships and distinguish between consumers with extensive and limited prior product experience. The hypothetical model was supported by the study findings which showed that prior experience of the product category and the perceived importance of the purchase occasion influence the level of consumer involvement in the decision process, and thereby the range and type of decision-making activities which are undertaken. The findings also illustrate the value of prior product experience and involvement as segmentation variables by revealing sub-group characteristics relating to the selection, assessment and evaluation of hospitality services. They include notable differences in the operation of personal category systems during pre-purchase and the personal rating systems used by consumers during the consumption and postconsumption evaluation stages of the decision process.
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Van, Rensburg Liezl. "Business to business process integration : technical and social implementation considerations." Pretoria : [s.n.], 2006. http://upetd.up.ac.za/thesis/available/etd-01232008-155050.
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Tafvelin, Susanne. "The Transformational Leadership Process : Antecedents, Mechanisms, and Outcomes in the Social Services." Doctoral thesis, Umeå universitet, Institutionen för psykologi, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-79335.
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Social service organizations have changed dramatically during the last decade in an effort to increase effectiveness and control. This has placed new demands on those in leadership roles, and the need for knowledge of how to lead these transformed organizations has increased. Transformational leadership is a leadership model based on vision and empowerment, one suggested to increase both employee effectiveness and well-being, but the usefulness of this model in the public sector has been questioned. The general aim of this thesis is therefore to increase our understanding of the transformational leadership process in the context of social service organizations by investigating factors that explain when and why transformational leadership emerges and is effective. Questionnaire data from social service employees as well as interview data from managers were used in three empirical studies. Results from Studies 1 & 2 show that transformational leadership is positively associated with employee outcomes including commitment, role clarity, and well-being. Factors that might influence the effectiveness of transformational leadership were addressed in Study 1. It was found that leader continuity enhanced the effect of transformational leadership on role clarity and commitment, indicating that it takes time before transformational leaders actually have an effect on employees. Furthermore, co-worker support enhanced the effect on commitment, reflecting the role of followers in the transformational leadership process. The way in which transformational leaders influence employees was examined in Study 2, and climate for innovation mediated the relationship between transformational leadership and well-being both cross-sectionally and one year later. Finally, organizational factors that may hinder the emergence of transformational leadership were addressed in Study 3, and newly recruited managers were interviewed during their first year of leadership. Eight hindering factors in the organization to exhibit transformational leadership were identified, including the organizational structure, ongoing change, and the leaders’ working conditions. In all, this thesis has demonstrated the usefulness of transformational leadership in social services in terms of being associated with employee positive attitudes and well-being, and has also identified factors that may both help and hinder the transformational leadership process in this context.
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McGhee, Lydia M. "The Art of Corporate Social Narrative| Promoting Social Change While Building Markets for Products and Services." Thesis, Gonzaga University, 2013. http://pqdtopen.proquest.com/#viewpdf?dispub=1540897.
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For over four decades, the outdoor clothing company Patagonia has promoted environmentalist ideologies though essays and photographs published in their print media. This strategy offers an eco-friendly narrative that resonates with many brand consumers, but the art of constructing and publicizing a corporate narrative with social purpose (i.e. corporate social narrative) has yet to be explored. In this thesis, Patagonia's corporate social narrative is reviewed in light of Fisher's narrative paradigm theory, the principals of corporate social marketing, social exchange theories, and the idea that visual imagery holds significant power in consumer markets. Major themes in Patagonia's environmental narrative are identified and explored via narrative analysis of promotional material published by the company between the years of 1972-2013, with a focus on product catalogs published after 1991. The narrative research delves into how the themes of journey, calculated risk, minimalist struggle, and a connectedness to nature help Patagonia create a self-proclaimed uncommon culture and explores how this culture is used to promote behavioral change in outdoor enthusiasts who purchase from the company. Lastly, lessons from Patagonia's social narrative are detailed along with recommendations on how corporate social narrative can be used effectively in other consumer markets.
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Dornhaus, Anna. "The role of communication in the foraging process of social bees." Doctoral thesis, [S.l. : s.n.], 2002. http://deposit.ddb.de/cgi-bin/dokserv?idn=966204484.
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Van, der Linde Jeannie. "The identification process in early communication intervention followed by primary health care personnel in Ditsobotla sub-district." Pretoria : [s.n.], 2008. http://upetd.up.ac.za/thesis/available/etd-10212009-112246.
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Shanmugalingam, Sivasothy. "Convergence of web and communication services." Phd thesis, Institut National des Télécommunications, 2012. http://tel.archives-ouvertes.fr/tel-00997697.
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Different communication services from delivery of written letters to telephones, voice/video over Internet Protocol(IP), email, Internet chat rooms, and video/audio conferences, immersive communications have evolved over time. A communication system of voice/video over IP is the realization of a two fundamental layered architecture, signaling layer and media layer. The signaling protocol is used to create, modify, and terminate media sessions between participants. The signaling layer is further divided into two layers, service layer and service control layer, in the IP Multimedia Subsystem (IMS) specification. Two widely used communication systems are IMS, and Peer-to-Peer Session Initiation Protocol (P2P SIP). Service providers, who behave as brokers between callers and callees, implement communication systems, heavily controlling the signaling layer. These providers do not take the diversity aspect of end users into account. This dissertation identifies three technical barriers in the current communication systems especially in the signaling layer. Those are: I. lack of openness and flexibility in the signaling layer for end users. II. difficulty of development of network-based, session-based services. III. the signaling layer becomes complex during the high call rate. These technical barriers hinder the end-user innovation with communication services. Based on the above listed technical barriers, the first part of this thesis defines a concept and architecture for a communication system in which an individual user becomes the service provider. The concept, My Own Communication Service Provider (MOCSP) and MOCSP system is proposed and followed by a call flow. Later, this thesis provides an analysis that compares the MOCSP system with existing communication systems in terms of openness and flexibility. The second part of this thesis presents solutions for network-based, session based services, leveraging the proposed MOCSP system. Two innovative services, user mobility and partial session transfer/retrieval are considered as examples for network-based, session-based services. The network-based, sessionbased services interwork with a session or are executed within a session. In both cases, a single functional entity between caller and callee consistently enables the media flow during the call initiation and/or mid-call. In addition, the cooperation of network call control and end-points is easily achieved. The last part of the thesis is devoted to extending the MOCSP for a high call rate and includes a preliminary comparative analysis. This analysis depends on four factors - scalability limit, complexity level, needed computing resources and session setup latency - that are considered to specify the scalability of the signaling layer. The preliminary analysis clearly shows that the MOCSP based solution is simple and has potential for improving the effective usage of computing resources over the traditional communication systems
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Faskunger, Johan Torsten. "An investigation of the process used to develop and evaluate an interactive health communication application using exercise behaviour in students as a context." Thesis, University of Bristol, 2001. http://hdl.handle.net/1983/dcba0ca9-3d44-4561-9519-d164f4e5d145.
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Hosio, S. (Simo). "Leveraging Social Networking Services on Multipurpose Public Displays." Doctoral thesis, Oulun yliopisto, 2014. http://urn.fi/urn:isbn:9789526205274.
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Abstract This thesis focuses on integrating multipurpose public displays with online social networking services. Modern public displays are capable of much more than the early digital billboards used for promoting brand awareness in urban areas. Currently, smaller, interactive displays are proliferating and starting to offer a variety of services for their users. A network of such displays is located in the northern City of Oulu, Finland, for example, where it is used by the general public. As such, it forms a realistic test bed for studying novel public display services in an authentic urban setting. This thesis examines how to leverage online social networking services in creating services for interactive public displays. A key difference to most related research is that the displays simultaneously offer multiple services to their users. The thesis first provides general purpose software components, which together allow creating services that take advantage of online social networking services. These include a distributed user interface framework, a login mechanism for displays that relies on the developed framework, and a social networking service API for public displays, relying on the login mechanism. Then, the thesis presents a number of prototype services that use the developed components. The services are discussed in the contexts of user generated content, public displays for enabling communication between users, and the role of smart phones in enabling these services. The key findings of this thesis illustrate how consuming and producing user generated content directly on public displays provide compelling use cases. Also, while leveraging online social networking services can be useful in supporting casual communication between users, the anonymity of public display users is likely to cause problems in official communications. Mobile phones are found as suitable for enabling the integration of social networking services and public displays by de-anonymizing the users. However, we are still far from a situation in which mobile phones are a natural part of the interface between humans and public displays, and more research and development towards this vision are neededTiivistelmä Tämä väitöskirja keskittyy monikäyttöisten julkisten näyttöjen ja yhteisöpalvelujen yhdistämiseen. Uudenaikaiset julkiset näytöt kykenevät paljon muuhunkin kuin ensimmäiset suuret mainostaulut joilla mainostettiin suuria tavaramerkkejä. Pienemmät, interaktiiviset näytöt yleistyvät ja alkavat tarjoamaan uudenlaisia palveluita. Yksi verkko tällaisia näyttöjä sijaitsee Oulussa, Suomessa, missä se on yhteisön käytössä. Se muodostaa aidon ja totuudenmukaisen testialustan julkisten näyttöjen palveluille aidossa kaupunkiympäristössä. Tämä väitöskirja tutkii Internetin yhteisöpalveluiden käyttämistä interaktiivisten julkisten näyttöjen palveluiden luomisessa. Yksi työn tärkeimmistä eroista olemassaolevaan kirjallisuuten on se, että käytetyt näytöt tarjoavat yhtäaikaa useita palveluita. Väitöskirja esittelee ensin yleiskäyttöisiä ohjelmistokomponentteja, joiden avulla voidaan luoda näytöille palveluita, jotka käyttävät hyväkseen Internetin yhteisöpalveluita. Nämä ovat hajautettu käyttöliittymäratkaisu, sisäänkirjautumismekanismi, mikä rakentuu kehitetyn käyttöliittymäratkaisun varaan sekä yhteisöpalvelurajapinta, mikä taas rakentuu sisäänkirjautumismekanismin varaan. Seuraavaksi väitöskirja esittelee prototyyppipalveluita, mitkä rakentuvat mainittujen komponenttien varaan. Nämä palvelut analysoidaan eri viitekehyksissä: käyttäjien luoma sisältö, julkisten näyttöjen mahdollistama kommunikaatio eri käyttäjien välillä sekä älypuhelinten rooli näiden palveluiden luomisessa. Väitöskirjan löydökset havainnollistavat, kuinka käyttäjien luoma sisältö sekä sen tuottaminen suoraan julkisella näytöllä ovat mieleisiä käyttötapoja. Lisäksi, vaikka yhteisöpalvelujen hyödyntäminen julkisilla näytöillä voikin tukea arkipäiväistä kommunikaatiota käyttäjien välillä, käytön anonymiteetti voi kuitenkin aiheuttaa ongelmia virallisemmassa kommunikaatiossa. Matkapuhelimet todetaan sopiviksi yhteisöpalvelujen ja julkisten näyttöjen yhdistämisessä etenkin käyttäjien tunnistamistuen vuoksi. Olemme kuitenkin vielä kaukana tilanteesta, missä matkapuhelimet ovat osa luonnollista käyttöliittymää ihmisten ja julkisten näyttöjen välillä, ja lisää tutkimusta on tehtävä tämän vision suuntaan
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Hagadorn, Emily Josephine. "Tamil asylees and U.S. social workers : intercultural communication in the context of refugee services." Scholarly Commons, 2004. https://scholarlycommons.pacific.edu/uop_etds/592.
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Ogara, Solomon Omondi. "Design for Social Presence and Exploring Its Mediating Effect in Mobile Data Communication Services." Thesis, University of North Texas, 2011. https://digital.library.unt.edu/ark:/67531/metadc68026/.
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The mobility, flexibility, convenience, and ubiquity of mobile data services (MDS) have contributed to their enormous growth and popularity with users. MDS allow users to communicate through mobile texting (mTexting), mobile Instant Messaging (mIM), multimedia messaging services (MMS), and email. A unique feature of MDS that enhances its popularity among its users is the awareness capability, which is revolutionizing the way MDS is being used to communicate today. It allows potential communication partners to socialize through these technologies. This dissertation explored the relationship between user experience, perceived richness, perceived social presence and satisfaction with MDS. A research model for examining the antecedent conditions that influence social presence, richness, social interaction and satisfaction with MDS was developed. Partial least square analysis showed that user experience influenced both social presence and richness. Also supported was the relationship between richness, social presence and satisfaction with MDS. Social presence mediated the relationship between user experience and richness. However, only one dimension of interactivity influenced social presence.
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Fay, Nicholas. "The effect of group size upon influence and process in group communication." Thesis, University of Glasgow, 2000. http://theses.gla.ac.uk/7006/.
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Motivated by field work (Chapter 1), this thesis investigates how current models of interpersonal communication, based on dyadic (or pairwise) communication (Chapter 2), apply to different sized discussion groups. Following a pilot study (Chapter 3), a series of five and ten person experimental discussion groups were compared (Chapter 4).Consistent with the Collaborative Model of communication, in the five person groups participants' understanding of what was agreed in their discussion was influenced by who they spoke with. In the ten person groups, as predicted by the Autonomous Models of communication, participants were influenced by the group's dominant speaker. Next, the communication taking place in the different sized discussions was compared (Chapter 5). This revealed that the communication taking place in the five person group resembled a dialogue, whereas in the ten person group it resembled a monologue. Finally, the difference in mode of communication is explained in terms of how speakers in the two sizes of group design their utterances for different audiences (Chapter 6).
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Bernhard, Dominik, and Mohidin Abukar. "Social media utilization in the communication process of small and medium-sized enterprises." Thesis, Högskolan i Halmstad, Sektionen för ekonomi och teknik (SET), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-18996.
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This dissertation examines the role of social media in the communication process of small and medium-sized enterprises (SMEs). Based on communication and social media theories, this study examines how small and medium-sized enterprises incorporate social media in their marketing and communication strategy. As a result, this study concludes that social media has an important role in the communication process of SMEs. The study shows, that to increase a two-way communication via social media, SMEs must focus more on enabling interactions, to collect responses and feedback. A professional appearance on the platforms has been considered as crucial. The results additionally show that SMEs recognize space and need for improvement of their social media skills. The integration of social media into the overall concept differs among the cases. A major obstacle can be found regarding the detection of target groups on social media. Moreover, a lack of strategic orientation can be found in terms of social media goals and budgets, as well as performance measurement.
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Stephansen, Hilde. "Making global publics? : communication and knowledge production in the world social forum process." Thesis, Goldsmiths College (University of London), 2011. http://research.gold.ac.uk/6570/.
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This thesis provides an in-depth empirical analysis of the character and significance of media and communication in the World Social Forum (WSF), focusing on their relationship to processes of knowledge production. Using the concept of publics as a theoretical tool, it explores how, through mediated communication, forum organisers and communication activists seek to extend the WSF in time and space and thereby make it public. Engaging critically with the idea of the WSF as a global process, the thesis considers how mediated communication might contribute to making the WSF global, not so much in absolute terms as by creating a sense of globality, and how the idea of the global relates to other scales. It develops an understanding of the WSF as an epistemic project that seeks both to affirm the existence and validity of multiple knowledges and to facilitate convergence between them, and considers how different communication practices might further this project. Based on ethnographic research carried out in connection with the WSF 2009 in Belém, complemented by fieldwork at other social forums, the thesis is structured as a series of case studies of different communication practices, ranging from efforts to engage with conventional mass media to various initiatives that seek to strengthen movement-based communication infrastructures and enable WSF participants to communicate on their own terms. These demonstrate that there are many different approaches to making the WSF 'public' and 'global', which beyond facilitating the circulation of media content also involve mobilising new actors to participate in media production and generating a sense of identification with a global WSF process. They also show that mediated communication can contribute to knowledge production not only by facilitating information sharing, but also through the more subtle processes of empowerment, network-building, and translation across difference it can stimulate when embedded in movement dynamics.
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LAGHARI, Khalil Ur Rehman. "On quality of experience (QoE) for multimedia services in communication ecosystem." Phd thesis, Institut National des Télécommunications, 2012. http://tel.archives-ouvertes.fr/tel-00873612.
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Today, the fulfillment of customer demands and user experience requirements are becoming the main differentiators for gauging the effectiveness of telecom operators and service providers. In this competitive market, the poor Quality of Experience (QoE) leads to a chain reaction of negative word of mouth, pushing customers into the arms of waiting competitors. Therefore it is important for service providers to ensure superior quality of experience in order to avoid customer disloyalty and negative reputation. QoE is a fast emerging multi-disciplinary field focused on understanding overall human quality requirements from different angles such as technology, business and context of use. The first and foremost challenge is to understand how different influencing characteristics related to business, technology, and context influence human behavior. In this thesis, initial work addresses this challenge of understanding the influence of disparate domains over QoE. A consolidated QoE interaction model is proposed which links disparate domains (human, business, technology, and context) to understand overall human quality of experience requirements. Then taxonomy is presented for QoE interaction model. Second contribution in this thesis is based on the first and its main objective is to capture and analyze QoE data through user studies. Based on user data, the influence of technological, contextual and business parameters over QoE are evaluated. Different multimedia services were selected for user study such as video streaming service, telephony (VoIP and PSTN), and 3D audio teleconferencing service. Depending upon multimedia service, different aspects were considered during each user study such as types of multimedia service parameters (QoS, content, context), the types of QoE metrics (subjective, objective cognitive or both), human characteristics (age, gender etc), and human roles (user, or customer). These findings help in understanding the link between QoE and other influencing domains. The third contribution is based upon ongoing work of developing QoE based tools for video streaming services. Two QoE based tools for the assessment of multimedia services have been presented in this thesis, their main functions are to capture, analyze and report QoE metrics in real time. These QoE tools are useful for real time measurement of QoE metrics
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Flatley, Ailish Shona. "Social knowledge and communication in children with traumatic brain injury & research portfolio." Thesis, University of Glasgow, 2007. http://theses.gla.ac.uk/19/.
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Kidney, Colleen Anne. "Rethinking Autism, Communication, and Community Involvement: Exploring Involvement in Online Communities, Communication Preference, Autistic Identity, and Self-Determination." PDXScholar, 2015. https://pdxscholar.library.pdx.edu/open_access_etds/2224.
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Autistic individuals experience marginalization and stigmatization, and are often not connected to mainstream services or organizations fostering peer relationships (Boundy, 2008; Jaarsma & Welin, 2012; Robertson, 2010). Therefore, the accomplishments of the online Autistic community in building a community for self-advocacy, peer-support, friendships, and identity development (Brownlow & O'Dell, 2006; Kidney, 2012) are important to recognize, empirically examine, and promote (Blume, 1997a; Davidson, 2008). Utilizing a community-based participatory research approach (CBPR; Israel, Schulz, Parker, & Becker, 1998) the Academic Autistic Spectrum Partnership in Research and Education (AASPIRE; www.aaspire.org) conducted the AASPIRE Internet Use, Community, and Well-Being Study, and collected data from 151 autistic adults and 173 non-autistic adults. The current study utilized data from the AASPIRE Internet Use, Community, and Well-Being Study on involvement in the online Autistic community, communication preferences, Autistic identity, and self-determination. The aims and rationale for the study were to contribute to the small body of quantitative literature on the online Autistic community, including expanding on findings that support positive outcomes of involvement in the online Autistic community (Kidney, 2012), and whether communication preference influences the relationships. The study also sought to examine the fit of an integrated model of associations among involvement in the online Autistic community, Autistic Identity, and self-determination in autistic adults who do and do not prefer online communication. Additionally, the study aimed to promote positive Autistic research and the voices of autistic participants and CBPR partners by challenging common misperceptions about autistic individuals and community/social interactions, understand the impact of communication preference, and inform policy and education designed for autistic individuals.
The study used data to develop a multi-dimensional construct of involvement in the online community as well as explore the Autistic Identity Scale. The main findings included positive relationships between involvement in the online Autistic community and Autistic identity (r=.33, p<.01), as well as between involvement and self-determination (r=.38, p<.01) in autistic adults. Exploratory analyses yielded mixed results in the cross-sectional sample that was relatively limited in demographic diversity and small considering the number and type of analyses (n=324). Main findings include no moderating impact of preference to communicate online or population type (autistic or non-autistic) on the significant relationships between (1) involvement in the online community and self-determination or (2) involvement in the online community and Autistic identity. However, exploring the relationships among the variables with structural equation modeling, analyses indicated that no significant relationship exists between involvement in the online Autistic community and self-determination in autistic adults who do not prefer online communication.
Findings indicate the need for further research on the complex impact of communication preference in larger samples of autistic adults. Despite sample limitations and mixed results from exploratory analyses, the findings mostly support the associations of involvement in the online Autistic community with Autistic identity and self-determination. The discussion addresses implications of the findings for theory, research, and action. For example, findings may influence how autistic individuals are provided education about and access to new media for fostering community, or lead to the development of online interventions or techniques for the promotion of positive outcomes in autistic individuals.
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Silver, Richard. "The Right to English health and social services in Quebec : a legal and political analysis." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1999. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape9/PQDD_0015/MQ46796.pdf.
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Morris, Desiree Lin. "MENTAL HEALTH INTERVENTION: DOES AN EXPEDITED PROCESS INCREASE ACCESS TO MENTAL HEALTH SERVICES FOR CHILDREN?" CSUSB ScholarWorks, 2018. https://scholarworks.lib.csusb.edu/etd/640.
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Child maltreatment negatively impacts physical, emotional, and the health and well-being of a person, often with lifelong implications. The importance of this study derives from the very necessity of mental health services for children who have suffered trauma. Children’s Assessment Centers (CAC) assess and refer children who have experienced abuse to a therapist in the community. This study examines the use of an enhanced referral process used to connect some CAC clients more quickly to therapeutic services in the community. The study examined whether children who received this expedited referral service were more likely than children who received the standard referral process to see a therapist within three months. The study used data provided by one CAC in California. The CAC provided information on clients who received either the expedited or standard referral process within a 3-month period in 2017. The researcher then contacted the clients’ caregivers to ask whether the child saw a therapist within 3-months of the child’s referral from the CAC. The study used a Chi-square test to analyze whether children who received an expedited referral to mental health services were more likely than children who received the standard referral to receive mental health services within three months. Results indicated no statistically significant difference in access to mental health services for the two groups. However, during data collection, the researcher learned that some children were already engaged in therapy at the time they received the referral, perhaps rendering the referral unnecessary. Implications for social work practice, policy, and research are discussed.
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Atabong, Fossung Gerard, and Vovas Vasileios Chatzis. "Impact of Geopolitical Risk on U.S. equities in the Information Technology & Communication Services Sectors." Thesis, Blekinge Tekniska Högskola, Institutionen för industriell ekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-19859.
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Wingate, Deborah. "Accessing Children's Mental Health Services In A Rural Northern California County." CSUSB ScholarWorks, 2019. https://scholarworks.lib.csusb.edu/etd/819.
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When children are detained and enter the foster care system, social workers screen them to determine if mental health services are needed. Formal referrals to mental health providers are made, however there is a significant wait time between referral and service delivery.
The focus of this study was to explore these barriers to mental health services in an effort to identify approaches that might improve service access. Qualitative face-to-face interviews were conducted with key stakeholders using an Ecological Systems Theory to fashion a hermeneutic dialect and a joint construct toward a shared action plan. Data was collected from the interviews and thematically analyzed.
The project informs service delivery systems of mental health for children and adults, both for micro and macro practice, by highlighting the need for increased collaboration between agencies and growing family engagement and empowerment to reduce stigma. These efforts will improve communication, define expectations, and diminish silos. The project also contributes to child welfare practices and policies for referrals of children’s mental health services by noting the need for an embedded mental health therapist within child welfare to accept referrals for services; the addition of one study site contractual children’s mental health service provider in the rural county that will accept referrals for children and families. In summary, the study identifies strategies to reduce wait time for service delivery, how those services are best accessed, as well as efforts to better engage families in treatment.
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Pflugrath, Gary Accounting Australian School of Business UNSW. "Assurance reporting and the communication process: impacts on report users' perceptions and decision-making." Publisher:University of New South Wales. Accounting, 2008. http://handle.unsw.edu.au/1959.4/41270.
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This thesis investigates the effectiveness of communication between assurors and assurance report users, and the role that assurance reports play in this process. It comprises two behavioural experiments undertaken in the context of: (i) wording changes to the audit report (developed product) using shareholders as participants; and (ii) the role of assurance and type of assurance provider for corporate social responsibility reporting (evolving product), using financial analysts as participants. In both studies effectiveness of communication is examined in terms of report users?? perceptions and investment decision-making. The theoretical framework used in these studies is adapted from a communications model developed by Shannon and Weaver (1949), and supplemented by psychology research focused on source credibility (Birnbaum and Stegner, 1979). Two key elements of the communication process are recognised; the: (i) message transmitted; and (ii) source of the message. The first element is considered in the first experiment; the second element in the second study. Useful feedback is provided to standard-setters. From the first study, report users?? perceptions are not impacted by changes to the wording of the audit report. However, in the second experiment they are affected by differences in the source of the message. In terms of trustworthiness, financial analysts perceive the credibility of the source of corporate social responsibility information to be significantly greater when assured. For a company in an industry with stronger incentives to report positive corporate social responsibility information, they perceive the credibility (trustworthiness, overall credibility) of the source of the information to be significantly greater when assured. They also discern differences between types of assuror whereby the credibility (trustworthiness, expertise, overall credibility) of the source of information is perceived to be greater when assured by a professional accountant than a sustainability expert. A contribution of these experiments is the analysis of report users?? investment decision-making, as well as their perceptions. Differences in the message and source of the message for assurance reporting have no impact on report users?? investment decisions. Differences in characteristics of report users (familiarity with reports, extent to which reports are understandable) appear to impact report users?? perceptions and merits further examination.
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Costa, Sely Maria de Souza. "The impact of computer usage on scholarly communication among academic social scientists." Thesis, Loughborough University, 1999. https://dspace.lboro.ac.uk/2134/11951.
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The study aims to see whether there are differences in the nature and patterns of computer usage for communicating research between disciplines in the social sciences in Brazil and, if so, whether they can be related to factors which can affect the process of communication. The theory embedded in the research model states that pressures that accompany the introduction of information technologies into a university environment are significant factors in the use of such technologies. These pressures produce differences in the communication process itself. Furthermore, there may also be a relationship between individual factors and the use of IT for communication. The research data were collected via a survey using two instruments. Firstly, mailed questionnaires were sent to 760 academic researchers in sociology and economics in Brazil, working in post-graduate programmes. A response rate of 64.1 percent was achieved. Secondly, 36 interviews were carried out with a sample of the most productive researchers in the two subjects studied. The interview sample included both respondents and non-respondents to the questionnaire. A small sample of 1I British academic researchers was included in the interview survey, in order to allow comparisons and see whether Brazilian academics lag behind IT front-runners. Data collected revealed that there is an impact of computer usage on the scholarly communication process, especially in terms of informal communication. Such an impact can be related to changes in the social interactions that underlie knowledge creation among researchers, and also relates to differences in patterns and processes of computer usage between the chosen disciplines. Formal communication has experienced a gradually growing impact by electronic media on the well-established print environment, with the likely co-existence of the two media for some time to come. The results obtained showed that Brazilian researchers do not lag behind the British ones. Not many differences, but most similarities were found between economists and sociologists in both Brazil and the UK.
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Islam, Rakibul, and Suprim Timila. "Understanding the role of social networks in the process of internationalization." Thesis, Högskolan i Halmstad, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-45026.
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Petrisson, Adam. "Facing Barriers to Report. A qualitative study of professionals’ experience on the process of reporting child maltreatment." Thesis, Malmö högskola, Fakulteten för hälsa och samhälle (HS), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-24599.
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Tidigare forskning har visat att barn som far illa innan 18 års ålder är signifikant mer associerade med ett flertal olika mått på kriminalitet, t.ex. självrapporterad kriminalitet, officiella arresteringar, brottsfrekvens, våldsbrott samt droganvändning. Att reducera antalet barn som far illa kan därför ses som brottsförebyggande åtgärd. I Sverige har vissa yrkesprofessionella en lagstadgad skyldighet att anmäla till socialtjänsten vid misstanke om barn som far illa. Tidigare forskning har visat att yrkesprofessionella ofta misslyckas med att anmäla till myndigheter. Den här studien tar sikte på att fördjupa kunskapen och förståelsen av anmälningsprocessen. Den här studien använder kvalitativ analys och intervjuar skolpersonal om deras upplevelser av anmälningsprocessen. Intervjuerna analyseras genom kvalitativ innehållsanalys. Resultaten av denna studie återspeglar den tidigare forskningen i många aspekter. Analysen resulterade i fyra olika kategorier; utbildning, erfarenhet av socialtjänsten, rädsla för konsekvenser av att anmäla och anmälningsrutin. Vidare visar resultaten att skolpersonalen inte är tillräckligt utbildade om barn som far illa eller hur man ska anmäla det, att man har negativa erfarenheter av socialtjänsten, har rädsla för konsekvenserna av en anmälan samt att man har en rutin som inte underlättar anmälningsprocessen. Konklusionen av dessa resultat är att utbildningen bör förbättras samt att anmälningsrutinen bör förändras för att säkerställa att fler misstankar om barn som far illa når socialtjänsten i form av en anmälan. Vidare bör skolan och socialtjänsten samarbeta i en högre utsträckning än vad som sker idag.Previous research has shown that children suffering from abuse, neglect or maltreatment before turning 18 are significantly associated with several measurements of delinquency, such as self-reported and official incidence of arrest, offending frequency, violent crimes and drug-use. Thus, reducing child maltreatment can be seen as a crime prevention strategy. In Sweden, certain professionals have a mandatory responsibility to report child maltreatment to authorities. Previous research has shown that professionals often fail to report to authorities. This thesis aims at deepen the knowledge and understanding of the process of reporting and adopts a qualitative approach, interviewing school personnel about their experience, and their perceived barriers to report. The interviews are analyzed using qualitative content analysis. The results of this thesis mirrors in many aspects what have been found in previous research. The analysis found four main categories, education, experience of the social services, fear of consequences of making a report and reporting routine. The results indicate that school personnel are not sufficiently educated on child maltreatment or how to report it, have negative experience of the social services, holds fear about various aspects of reporting and deploy reporting routines that might not facilitate reporting. The implications drawn from this thesis is that school personnel need to be educated to facilitate reporting, but also that reporting routines need to be altered in order to increase reporting. Further, schools and the social services need to collaborate to a greater extent than today.
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Cynthia, Salkovic. "Esoko and WhatsApp Communication in Ghana : Mobile Services such as Esoko and WhatsApp in Reshaping Interpersonal Digital Media Communication in Ghana." Thesis, Blekinge Tekniska Högskola, Institutionen för teknik och estetik, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-10424.
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The predominant use of mobile media such as SMS and MIM across various sectors in Ghana is incontrovertibly influencing and reshaping interpersonal communications. This paper looked at the use of the Esoko SMS and WhatsApp MIM platforms and how the use of these two dominant platforms are enhancing and reshaping digital communication in the rural and urban Ghana respectively, as barriers of socioeconomic factors limits the use of sophisticated technologies in the rural setting. This is done by employing Madianou and Miller's notion of polymedia” to draw on the moral, social and the emotional use of mobile media in enacting interpersonal relationships and communications whilst keeping in focus the recursive repercussions.
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Kunjuzwa, Dumani Tau. "Exploring user-driven telephony services in an information and communication technology for development context." Thesis, University of Fort Hare, 2011. http://hdl.handle.net/10353/546.
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There is a great difference that exists between people who have access to Information and Communication Technologies (ICTs) and those who do not. As a developing nation, South Africa is badly affected by the so-called Digital Divide. Information and Communication Technology for Development (ICTD) interventions are rapidly increasing in marginalized and rural communities in striving to bridge this digital divide. This research project is undertaken within the context of the Siyakhula Living Lab (SLL) which is an ICTD intervention at Dwesa rural community. This research investigates how audio-based services can be applied locally for communication and information sharing. This research aims to develop a user-driven telephony framework which will enable users to construct customized audio-based services. This aims to empower the Dwesa community for skill development and supports the user-driven innovation. The Internet and Telephones are the most popular technologies that are widely used in our daily life for purposes of communication and information access. Voice over Internet Protocol (VoIP) integrates these two separate technologies (Internet and Telephones) to produce real-time multimedia communication services such as Interactive Voice Response (IVR) systems. In addition, the ability of VoIP presenting information through voice plays a crucial role, more especially to those who do not have web visual access or those who are computer illiterate.
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Berg, Alicia. "Empowering the Steel Industry as a Stakeholder : Environmental Management and Communication through a Social-Ecological Approach." Thesis, Stockholms universitet, Stockholm Resilience Centre, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-91102.
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This paper explores a case study of a Swedish tool steel company undergoing a transition from traditional environmental management practices to an enterprise identifying its place as part of a social-ecological system. The Corporate Ecosystem Services Review (ESR) was utilized by the company to begin this process by focusing on ecosystem services to determine how an ESR approach contributes to environmental management in practice. What resulted moved beyond the ESR to a tailored methodology, the internalization of a systems perspective, and a proposed new environmental management system. The results of the study provide a concrete, effective method for internalizing a systems perspective through a focus on ecosystems and presents a case for further analysis into what made it successful. It also provides an example of translating theory into practice, illustrating how a company can engage in sustainable development by valuing and managing the resilience of social-ecological systems through identifying their place in that system. The value of the results can be high for the case study company as well as for business in general.
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Meza, Donaciano O. "The impact of physical and social characteristics of cerebral palsy on the utilization of day program services." CSUSB ScholarWorks, 1995. https://scholarworks.lib.csusb.edu/etd-project/994.
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Varli, Daniella, and Adessa Basmaci. "Professionella samtal med barn i utsatta situationer : En kvalitativ studie om barnsamtal uitfrån socialsekreterarens perspektiv." Thesis, Södertörns högskola, Institutionen för samhällsvetenskaper, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-34295.
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The purpose of the study is to study social workers' experiences of communicating with children within the frame of child protection work. This includes the key factors that social workers experience in professional communication with children, how the conversations are designed and implemented, as well as the obstacles and opportunities that may arise in communication with children. The study is based on a qualitative approach, as the purpose of the study is to investigate the social worker's own experience and experiences of communication with children ´s. The empirical material of the study has been acquired through six semi structured interviews with qualified social worker in a children and family. The result shows that there are key aspects that play an important role in professional communication with children, one aspect was the importance of the circumstances and the environment of the conversation. The study shows that the social secretary uses different methods and tools in the implementation of child talks. The result identifies obstacles and opportunities in communication with children, an obstacle raised by social workers was situations where the child did not want to participate and an opportunity is a good conversation environment. Furthermore, the results of the study are discussed based on previous research and theoretical reference framework, which largely confirms what the social worker emphasized for the outcome of the study.
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Leblanc, Charline. "Représentations sociales et dispositifs socio-techniques : nouveaux services, nouveaux usages." Nice, 2007. http://www.theses.fr/2007NICE2021.
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L’écart entre l’accélération de la vitesse d’apparition des techniques et le temps nécessaire à leur appropriation (B. Stiegler , 1990) est l’un des enjeux essentiels de l’innovation. Compte tenu de l’importance des représentations sociales dans ce contexte, l’objectif central de cette recherche a été d’appréhender la façon dont l’individu donne sens à l’innovation à partir des représentations qu’il s’en fait ou qu’il en a. L’évolution des travaux sur les représentations sociales a souligné l’importance de la mise en mots de la réalité et des discours dans les processus de représentation face aux changements (S. Moscovici, 1976, D. Jodelet, 1989), et au Progrès (N. Witkowsky, 1991, P. Virilio, 1995) : nouveaux usages, nouveaux services, nouvel environnement matériel et humain. En référence à des sujets d’actualité particulièrement sensibles (économies d’énergie, handicaps et santé mentale), trois études différentielles de terrain d’une part ont permis une analyse qualitative montrant le rôle des représentations du déjà-existant, à partir de thèmes émergeant spontanément au cours d’entretiens semi-directifs. D’autre part, sur la base d’une analyse qualitative et quantitative (utilisation du logiciel Alceste) d’échanges sur un forum, ces travaux ont mis en évidence toute l’importance de la liberté d’une mise en mots de l’expérience vécue dans l’élaboration et l’éventuelle transformation des représentations sociales. L’ensemble de ces recherches engagent à approfondir davantage le pouvoir des langages et des discours dans l’actualisation, la transmission et la construction des représentations sociales, en particulier face aux innovations techniques et aux changements sociauxOne of the consequences of innovation is the huge difference between the acceleration in the speed of appearance of new technologies and the time needed to appropriate them. Social representations theories have underlined the importance of “putting into words” the reality and the role of discourses in representation processes in of the context of rapid changes: new services, new uses, new materials and human environments. The main topic of this research was to study the way that people give meaning to innovation through their own representations. Referring to very sensitive and current news (energy economy, handicap and mental health), three studies permitted a qualitative analysis stressing the importance of social representations about “still-there”, based on spontaneous emerging themes during semi-directive interviews. In addition qualitative and quantitative analyses (use of specific software: Alceste) of exchanges on a discussion forum on Internet. This research showed the importance of the freedom of a “putting into words” the experience of living in the elaboration and may be the transformation of social representations. The results engage different outlooks on the study of the power of languages and discourses describing the elaboration, transmission and construction of social representations, especially in the face of technical innovations and social changes
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Eriksson, Kristoffer, and Riad Yousef. "Process för byggservice : Att möta beställarens förväntningar." Thesis, KTH, Byggteknik och design, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-148800.
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Dipart Entreprenad AB har ett affärsområde som är specialiserat på byggservice och det är verkligen något som de satsar på. Byggserviceverksamhet är något som många företag ute i den svenska byggbranschen håller på med, men i olika stor uträckning och med skillnad i kvalité på utfört arbete. Affärsområde är under ständig utveckling, detta för att både klara beställarnas men även samhällets förväntningar. I och med detta måste företaget förbättra och kartlägga det nuvarande arbetet med olika ramavtalskunder, för att vara mindre känslig för uppsägningar och ge högre kundnöjdhet. Denna rapport kommer hjälpa Dipart att hitta utvecklingsmöjligheter och se saker från en ny synvinkel, men även för att kunna uppfylla beställarnas förväntningar inom byggservice. Vilket i sin tur skall ge företaget chansen att följa med i utvecklingen men även ge en förutsättning för att ligga i framkant i branschen. Syftet med denna rapport är att upprätta en grund för processer speciellt för SigtunaHem, kolla samarbetet mellan entreprenörer och beställare samt lyfta fram svaga aktiviteter inom byggservice. Arbetsmetoden vi använt för att ta fram denna rapport är granskning av dokumentation. Såsom förfrågningsunderlag och diverse handlingar från olika beställare som använder sig av tjänsten byggservice av Dipart. Det har även skett intervjuer med kunniga personer inom området, både inom Dipart och hos deras beställare men även utomstående aktörer har deltagit med deras kunskap. Resultatet av detta arbete är en grund till en process för SigtunaHem och en lathund med frågor till beställaren som skall underlätta samlararbetet mellan parterna. Analysen av arbetet där vi diskuterar olika faktorer som påverkar Diparts byggservice, är ett resultat i sig själv av det som undersökts. Slutsatsen är att detta examensarbete ska vara en hjälp för företaget Dipart att uppnå högre kundnöjdhet samt så ska företaget vara mindre känslig för uppsägningar.Dipart Entreprenad AB is a company that specializes in building services and it´s really something they are working hard with. Building Service is something that many companies, out there in the Swedish construction industry is doing, but in different large extent a difference in the quality of work performed. The construction business is under constant development, in order both to meet clients' but also the expectations of society. In doing so, the company needs to improve and identify the existing work with current clients , in order to be less vulnerable to layoffs and provide higher customer satisfaction. This report will help Dipart to find development opportunities and see things from a new point of view, but also to meet the client’s expectations in the building service. Which in turn will give the company the chance to keep up with developments but also give a condition for being at front of the industry. The purpose of this report is to establish a basis for processes specifically for Sigtunahem, check cooperation between contractors and clients as well as highlighting weak activities within building services. The work method we have used to develop this report is the examination of documentation. As specifications and various documents from different clients who use the building services of Dipart. There have also been interviews with knowledgeable individuals in the field, both within Dipart and with their clients but also external actors have participated with their knowledge. The result of this work is due to a process of SigtunaHem and a checklist of questions to the client to facilitate collects the work between the parties. The analysis of the work in which we discuss various factors that affect Diparts building services, is a result in itself of what is investigated. The conclusion is that this thesis will be a help to the company Dipart to achieve higher customer satisfaction and Dipart themselves will be less vulnerable to layoffs.
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Hong, Hwajung. "Specializing social networking services to support the independence of adolescents and adults with autism." Diss., Georgia Institute of Technology, 2015. http://hdl.handle.net/1853/53552.
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Many individuals with autism manifest problems in transitioning to adulthood due to social impairments, communication difficulties, and rigid behaviors. One of those challenges is developing a robust and sufficiently large network of people who can provide advice about a variety of everyday situations. In this dissertation, I investigate ways of supporting adolescents with high functioning autism in navigating their everyday life through specializing social networking services (SNSs). A series of studies were conducted to identify opportunities for the design and use of a specialized SNS to foster the independence. The results demonstrates SNS can support some adolescents and adults with autism in increasing the independence by 1) facilitating the asking of a variety of online networks beyond a primary caregiver; and 2) allowing acquisition of rapid, direct, and informational advice with crowdsourcing. Drawing on several formative studies and investigations, I synthesized design guidelines for inquir.us, a specialized hybrid social question-and-answer (Q&A) platform with features for scaffolding question creation and crowdsourcing answers. Through the initial evaluation of inquir.us, I examined the Q&A behavior of individuals with autism on this platform and identified both opportunities and barriers to adoption in the context of supporting transition skills for the independence. The contributions of this thesis are: (1) a rich description of challenges and opportunities related to attaining independent life using SNSs; (2) empirical studies of individuals with autism’s online Q&A behavior; (3) design implications for designing a specialized SNS facilitating the Q&A interactions; and (4) the design and exploratory study of a social Q&A platform in the real world.
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Tootell, Holly. "The social impact of using automatic identification technologies and location-based services in national security." Access electronically, 2007. http://www.library.uow.edu.au/adt-NWU/public/adt-NWU20080519.145309/index.html.
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Engwall, Therese. "Payment for ecosystem services in Vietnam : Perceptions of policy mobility on different levels." Thesis, Uppsala universitet, Kulturgeografiska institutionen, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-380621.
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Payment for Ecosystem Services (PES) has been seen as a strategy to reduce poverty while maintaining and increasing the supply of ecosystem services. Vietnam is the first country in Southeast Asia to implement PES as a law for forest protection. Several studies of PES in Vietnam have been done, where the positive results tend to come from provinces with higher payments. This also seem to correlate with the level of environmental awareness and engagement among local communities. In this study, interviews with NGOs and institutions were conducted with the purpose to investigate their perception of the understanding of PES on a local level, and how they are working for improvements. All interviewees recognized that there are problems with the top-down design of the policy and raised issues such as lack of communication, low and risky payments and low rates of engagement within local communities. The interviewees are working for improvements from different angles and levels. The effectivity approach has led to an overall higher understanding of PES in Vietnam, whilst a more fair approach might be needed to achieve a long-term change of behaviour.
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Johnson, Joan Delores. "Assertiveness as a Measure of Satisfaction in the Physician-Patient Communication Process." TopSCHOLAR®, 1992. http://digitalcommons.wku.edu/theses/1721.
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In recent years medical societies have begun to recognize the effects and benefits of good communication between physician and patient. Like any other relationship, the exchange of information with fluent understanding creates a stronger bond of trust. Most applied research conducted in the area of physician-patient communication concentrates on physician behaviors which the patient views as problematic. This thesis focuses on patient assertiveness and its relationship to physician-patient satisfaction in the consultation process. Specifically, the study focuses on the relationship between patient assertiveness and physician-patient satisfaction.
For the study the researcher developed a patient questionnaire and pre- and post-physician questionnaires to assess patient assertiveness. This factor relates to outcomes of satisfaction from the physician-patient consultation. Twenty doctors and two hundred patients participated in the study. The implications of these finding should provide insight into the patient-physician consultation process.
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Tandefelt, Max. "Web 2.0 and Network Society : -PR and Communication: The Challenge of Online Social Networks." Thesis, Uppsala University, Media and Communication, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-9187.
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Abstract
As online social network services are becoming one of the dominant media channels the importance of disseminating messages through them is of high importance for governments, organizations, companies etc. The online social network services are several and changes rapidly as they grow and evolve. Being networks, the services give the user the tools to send, as well as receive text and information. This proposes us with yet another obstacle in communication via online social network services since sender and receiver merges together.
Online social network services and the Blogosphere, which essentially also is a network, exist in the context of Web 2.0. The crucial feature of Web 2.0 is to a large degree the harnessing of collective intelligence i.e. the collection of individual knowledge and information. Many of the tools and sites within Web 2.0 are therefore of a network structure, hence further stressing the importance to communicate via networks in general.
Network Analysis is the discipline through which we can see and understand the larger patterns of networks. In this thesis I have looked into three key concepts of Network Analysis; Weak Links, Growth and Preferential Attachment. I have found that we can use the knowledge of Network Analysis to disseminate messages via online social network services since it provides us with the raw structures of how networks tend to grow, and how messages tend to disseminate.
Title: Web 2.0 and Network Society – PR and Communication: The Challenge of Online Social Networks
Number of pages: 34
Author: Max Tandefelt
Tutor: Else Nygren
Course: Media and Communication Studies C
Period: HT 07
University: Division of Media and Communication, Department of Information Science, Uppsala University.
Purpose/Aim: Facilitate message dissemination through online social network services, as they are becoming one of the dominant media channels
Material/Method: Network Analysis
Main results: I have presented crucial concepts of Network Analysis that can be used for message dissemination via online social network services
Keywords: Online Social Network Services, Network Analysis, Web 2.0, Message Dissemination
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Tan, Claire Lee-Fang. "The communication and management of career change a study of individuals' experiences or the social process of voluntary downward career change in Singapore /." Diss., Columbia, Mo. : University of Missouri-Columbia, 2008. http://hdl.handle.net/10355/6095.
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Thesis (Ph. D.)--University of Missouri-Columbia, 2008.The entire dissertation/thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file (which also appears in the research.pdf); a non-technical general description, or public abstract, appears in the public.pdf file. Title from title screen of research.pdf file (viewed on August 4, 2009) Vita. Includes bibliographical references.
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Prescott, Chris R. "Organizational decision-making and the group dynamic an examination of methods leadership, conflict, and diversity /." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2002. http://www.kutztown.edu/library/services/remote_access.asp.
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Hicks, Vernae Elaine. "MINORITIES' PERCEPTIONS OF CHILD PROTECTIVE SERVICES." CSUSB ScholarWorks, 2016. https://scholarworks.lib.csusb.edu/etd/347.
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The study examined minority persons’ views and experiences with Child Protective Services (CPS) in the community. This study used a qualitative design with face‑to‑face interviews with 12 participants in the community. This study used the “Post‑Positivist” data analysis, which is qualitative in evaluation and explained each participant’s subjective reality.
The study found that most participants were satisfied with the results and were dissatisfied with the process in and of itself. Overall the study found that most participants felt that there was some sort of a disconnect with social workers in reference to cultural competency. Miscommunication between the social workers at agencies and parents could have played a significant role in why participants had these experiences. However, most participants felt that the agency helped with services that ultimately left the participants feeling a sense of awareness about the purpose of the agency. The study suggests that implementing a program that would allow the community to be informed of all the programs that Child Protective Services can provide be critical in aiding and empowering the members of the community and in helping reduce CPS caseloads significantly.
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Ikeda, Kazuko. "A descriptive study of the relationship between cultural sensitivity in the acculturation process and the second language learning process." PDXScholar, 1985. https://pdxscholar.library.pdx.edu/open_access_etds/3442.
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This is a study to investigate the association between the cultural sensitivity in the acculturation process and the second language learning process. This study is also a partial replication of the study by William Acton (1979) who developed the Professed Difference in Attitudes Questionnaire (PDAQ), which is utilized as a measurement instrument in this study. Acton's concept of socio-cultural equidistant is interpreted from the intercultural communication point of view. The results of the hypothesis testing are inconclusive and incongruous with Acton's study.