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1
Kang, Doo Syen, and SYNG POM CHOY. "The layers of relational communication in evaluating health care services." International Journal of Pharmaceutical and Healthcare Marketing 9, no. 4 (November 2, 2015): 349–68. http://dx.doi.org/10.1108/ijphm-09-2014-0048.
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Purpose – This study aims to determine communication factors in various social settings that influence a comprehensive evaluation process ranging from information search before selecting a service organization to a service value assessment after using healthcare services. Design/methodology/approach – An empirical study using structural equation modeling tests the relationships among factors of the social environment in pre- and post-consumption evaluations with a sample of over 400 outpatients. Findings – The results indicate that service value evaluations are influenced by health-related communications with family before being diagnosed, opinions from family and friends in the decision-making process and interaction with other patients after choosing a hospital. The level of evaluation is mediated by how willing consumers are to exchange thoughts and ideas with others. Research limitations/implications – Future studies could consider the differences in gender and culture, and include more various resources such as patients from different hospitals and geographical areas for better generalizability. Practical implications – The paper identifies the importance of understanding how social relationships are involved in creating satisfied customers who will be loyal, generate good news and recommend services to others. The findings are conducive to planning and executing public relations strategies throughout the pre- and post-purchase process. Originality/value – Unlike the previous research that focused on service provider-oriented factors influencing customer satisfaction, the study investigates the effect of consumer-oriented social elements on service value evaluation to extend the horizon of public relations planning.
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Dikov, A. V. "SOCIAL INFOGRAPHIC SERVICES FOR SCHOOL EDUCATION." Informatics in school, no. 8 (November 9, 2019): 39–46. http://dx.doi.org/10.32517/2221-1993-2019-18-8-39-46.
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Informatization of school education in Russia is experiencing another round of development, teachers of all subjects use information and communication technologies in the educational process. There are more and more free Internet services, the tools of which allow you to present educational information in a graphic and interactive way, contributing to a better perception of educational material. The article discusses a number of these services interesting for school education.
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Каргин, Nikolay Kargin, Щадилова, and I. Shchadilova. "Informational Services for Communicative Social Structures." Modern Communication Studies 5, no. 5 (October 17, 2016): 8–14. http://dx.doi.org/10.12737/21925.
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Paper considers methodological basis which provides a forming of a overall
theoretical knowledge about communication processes in social-economy
structure of a modern society. As a basic structure is taken natural science
law – which describes process of the internal informational interaction of a
systems differing in their structure type and complexity value. Paper considers
evolutional processes of interactions between systems of different
grades from simply and determinate to thin and probabilistic (which uses
different types of informational resources). Justifies key differences of interaction
process of a person to person type of social structures, in dealing
with different types and complexity scale problem solving.
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Costa, Ramon Bezerra. "The economy of trust: communication technologies and social bonding process." Intexto, no. 47 (August 6, 2019): 268–87. http://dx.doi.org/10.19132/1807-8583201947.268-287.
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The objective of this work is to present the economy of trust as a social bonding process, which would characterize, in the perspective adopted in this study, a communication process. The practices that individualizes the so-called economy of trust remember the customary exchanges and borrows between neighbors, family members and acquaintances that start to happen among strangers and requiring trust in someone completely unknown, constituting, in that way, experiences of exchange of goods and services starting from unusual relations. This study uses bibliographical review and the results of a research carried out over four years by the author of this article, whose methodology used for data collection mainly participant observation and in-depth interviews. The text begins by analyzing the economy of trust as a communicational phenomenon. It then approaches the context in which the phenomenon exists to finally present the proposal of the economy of trust, which according to the results obtained in the research concerns a particular process of social bonding that presupposes three characteristics: the peer-to-peer dynamics, driven by digital technologies of communication; the construction of trust between strangers and the perception that there is an abundance of resources and not scarcity.
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Rodríguez, Felipe, Sergio F. Ochoa, and Francisco J. Gutierrez. "Seamlessly Mediation of Social Interaction Services Respecting Communication Preferences." Proceedings 2, no. 19 (October 18, 2018): 1249. http://dx.doi.org/10.3390/proceedings2191249.
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The diversification and evolution of social media tools conveys users to adopt new systems and use new features of existing ones. Although this dynamism is suitably addressed by digital natives, it usually limits the technology adoption capability of digital immigrants, e.g., older adults, who react more slowly and with less confidence to the introduction of new computing systems. In order to support digital immigrants to deal with such a challenge, this paper proposes a ubiquitous system that mediates the communication supported by client applications and regular social interaction media such as, Gmail, WhatsApp, and Telegram. The system, named Social Message Translator, translates social media messages in both directions and self-adapts the process according to the behavior of end-users. Thus, it deals with the digital diversification of the former and also with the changes in the social media preferences of end-users. Consequently, digital immigrants are able to perceive as useful the supporting technology for longer time spans. The correctness of the message translation system was evaluated using a laboratory case study. The obtained results were highly positive, opening several opportunities to use this translator in several social interaction scenarios.
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Cumiskey, Lydia, Micha Werner, Karen Meijer, S. H. M. Fakhruddin, and Ahmadul Hassan. "Improving the social performance of flash flood early warnings using mobile services." International Journal of Disaster Resilience in the Built Environment 6, no. 1 (February 9, 2015): 57–72. http://dx.doi.org/10.1108/ijdrbe-08-2014-0062.
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Purpose – The purpose of this study is to provide recommendations for improving the social performance of warnings using mobile services in flash flood prone communities. A warning cannot be considered effective until it is received, understood and responded to by those at risk. This is defined as the social performance of warning communication techniques. Mobile services offer opportunities for improving this, particularly in Bangladesh, but have been underutilised. In this research, characteristics of the warning, mobile services and community are found to influence the social performance. Design/methodology/approach – A framework on the factors affecting the social performance was developed and applied using data collected through interviews at the national and regional level along with focus-group discussions (FGDs) and key informant interviews at the local level in the Sunamganj District, Bangladesh. Findings – The study demonstrated that mobile services are the preferred means of warning communication. Communities strongly preferred voice short messaging service (SMS) and interactive voice response (IVR) because of easier accessibility and understanding of the message. Text-based services [SMS and cell broadcasting service (CBS)] were still found to be acceptable. These should be simple, use symbols and refer to additional sources of information. Further recommendations include mixing push (e.g. SMS and CBS) and pull-based (e.g. IVR) mobile services, utilising local social networks, decentralising the dissemination process and raising awareness. Research limitations/implications – A limited sample of interviews and FGDs were used. Practical implications – Concrete recommendations are made for overcoming obstacles related to the effective use of mobiles services. Social implications – The suggestions made can contribute to improving the social performance of flood early warning communication. Originality/value – The conceptualisation of mobile services’ contribution to social performance of flood warning and field-level application.
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Rizki, Ayu Mulyana. "Advertising as A Marketing Communication." International Research Journal of Management, IT & Social Sciences 2, no. 5 (May 1, 2015): 36. http://dx.doi.org/10.21744/irjmis.v2i5.65.
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Theoretically delivering the concept and design of marketing and management, serving our clients with the most innovative techniques and ideas essential in today’s competitive market for the success of any brand or product. At Abstract, we believe in superior customer service that is second to none, creating an unforgettable brand value with cutting-edge solutions and connecting your products to the right audience. Advertising as a marketing communication. The most basic concept underlying marketing is a human need. With the changing times, the need developed into a desire to consume a product with certain characteristics. Definition of marketing according to Kotler (2002, 10) marketing is a social process with the process of individuals and groups obtain what they need and want by creating, offering and freely exchanging goods and services of value with others.
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Anger, Isabel, and Christian Kittl. "Encouraging User-Generated Content with a Conceptional Social Media Communication Process Model." International Journal of E-Entrepreneurship and Innovation 3, no. 1 (January 2012): 33–41. http://dx.doi.org/10.4018/jeei.2012010103.
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Internet phenomena like Facebook or Twitter hold great potential for companies. The 21st century’s social networks are platforms for the (semi) public exchange of information that is produced and consumed by users alike. For an organisation, taking an active part in these conversations can support the efforts to gain more trust, co-shape the organisation’s image and obtain knowledge from user-generated content. User-generated content can help optimise processes and act as a testimonial for the organisation’s services and products. This work offers an outline of motivation for, types and use of user-generated content in Social Media and provides a conceptional process model facilitating external knowledge management within organisational communication measures in Social Media.
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Oya, Makoto, and Taku Okuno. "A Middleware Framework for Loose Robot Communication over the Internet." Journal of Robotics and Mechatronics 17, no. 1 (February 20, 2005): 11–16. http://dx.doi.org/10.20965/jrm.2005.p0011.
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Paralleling with the expansion of robot technology to social activities such as home use, community work, and entertainment, robot communication technology must expand from closed networks to the Internet. Unlike closed networks, robot communication over the Internet must be based on loose process coupling between robots. Web Services technology fits this requirement, but requires middleware supporting Web Services for robot communication to implement robot application software in this environment. Most existing middleware does not fully conform to this requirement because it mainly targets enterprise systems rather than robot applications. We propose a middleware framework for loose robot communication over Web Services based on OpenSOAP, an open-source middleware for Web Services. The framework realizes several essential features for loose robot communication, including bidirectional communication, a new concept called task service, asynchronous messaging, and task forwarding. The results of this study, while based on OpenSOAP, are applicable to other middleware technologies.
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Abu-Shanab, Emad, and Heba Al-Quraan. "Factors Influencing Electronic Government Social Sustainability." International Journal of Information Communication Technologies and Human Development 7, no. 2 (April 2015): 42–56. http://dx.doi.org/10.4018/ijicthd.2015040103.
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The diffusion of the Internet and other ICT tools has participated successfully to increasing the interaction between citizens, businesses, and governments. Citizens became active participants in both political as well as social reform process. Efforts should be exerted towards sustaining e-government projects to gain the benefits from such initiatives in facilitating work, improving quality of services, enhancing the process of service provision, saving cost, reducing errors, and encourage the communication with political bodies in country. This study tried to explore the factors that influence the sustainability of e-government projects through an empirical study that utilized 248 surveys collected randomly within the educational sector. Results indicated that participation, awareness, and availability were significant predictors of such construct, while trust was not a significant predictor.
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Rahm, Dianne, and Christopher G. Reddick. "Information and Communication Technology (ICT) for Emergency Services." International Journal of E-Politics 4, no. 3 (July 2013): 30–43. http://dx.doi.org/10.4018/jep.2013070103.
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While most would suggest that more effective use of ICT bodes well for emergency services, there are issues associated with the introduction of such use. To explore these issues in Texas, the authors administered a survey of Texas Emergency Services Districts (ESDs). These districts are charged with delivery of emergency and medical services throughout the state and receive modest tax revenue to fund operations. The results show that in Texas ESDs political and organizational factors are important. Budgets are closely related to the political process in the ESDs, so politics plays a central role. Organizational culture and prevailing sentiments in Texas ESDs are generally supportive of ICT adoption and use. While ICT is seen as essential to service delivery, survey results show that problems of interoperability of communication systems is an issue. The most commonly used ICTs include email, GPS, Google Maps, standard web pages, Wi-Fi networks, smart phones, reverse 911, emergency alerts, Facebook, and database management. GIS, You Tube, VOIP, Cloud Computing, Twitter, LinkedIn, Digital Billboards, 311 for non-emergency disaster, 3D mapping, blogs, podcasts, and Wikis were used by few ESDs. When social media are used, they are not used in such a way as to encourage wider participation of the community in information gathering rather they are used only as an alternative traditional delivery service from the ESDs to the community. Data analysis of past events is used to improve performance. Data management issues of significant concerns include privacy and security.
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Chatchalermpol, Achara, Wuttipong Pongsuwan, and Leelavadee Vajropala. "Social Media Perception Affecting the Business of PTT Public Company Limited." Information Management and Business Review 8, no. 3 (July 31, 2016): 58–64. http://dx.doi.org/10.22610/imbr.v8i3.1332.
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The social media perception affecting the business of PTT Public Company Limited (PTT) aims for three purposes. Firstly, to study customers’ behavior via social media’s perception. Secondly, to study interaction between social media and customers. Finally, to study the impact of any information channels via social media that affects to user of products, related services, and company’s images. Social media has been played a vital role rapidly in communication and transferring a huge of information in the manner of videos and contents widespread, which persuade many companies to promote their company via social media to acquire customers’ attentions even related services including the public relation for the company’s image. PTT has adjusted to a new era of social media comply with organizational communication plan. However, social media has affects both positive and negative impact at the same time. The company is rumored a negative issue in society and triggered by social media such as FB’s page “Pay back PTT†is a web page for whom anti PTT. The company must handle these impact of negative information that can transfer to the customer of company in term of goods and service or any attitude that affect to company’s image after receiving any information that derived from social media. Therefore, it is necessary to manage social media contents to create two ways of understanding about any issues and also prevent social media disaster from company’s communication in term of attitude, image and decision making process to consume goods and service. This study is to provide recommended policy for PTT to improve their communication process and enhance trust for customer and investor in the future.
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Stefanović, Nenad, and Jelena Plašić. "Digital transfrmation model of education processes through cloud services." Zbornik radova Pedagoskog fakulteta, Uzice, no. 22 (2020): 213–32. http://dx.doi.org/10.5937/zrpfu2022213s.
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Education in the 21st century is confronted with many challenges - it needs to be personalized, adaptive to user needs, collaborative, social, multimedial, and technologically supported. The development of information technologies such as cloud computing, mobile technologies, platforms for social networking and collaboration, and intelligent systems, has created enormous opportunities for improvement of the education processes. In order to ensure required quality level, educational institutions are forced to enter the digital transformation process. In this paper, the analysis of the existing state of the education system and overview of the existing results in the digital transformation are given. Process model for digital transformation of education that encompasses the entire lifecycle, as well as the framework for implementation of cloud digital services with basic phases and steps is presented. The concrete use cases of application of the digital services in teaching and learning are shown. The results obtained show efficiency and effectiveness of the proposed process model and the framework, as well as the cloud-based digital platform. The main benefits include a higher satisfaction level of students and teachers, better exam results, more intensive collaboration and communication, knowledge exchange, lower costs, as well as a better reliability and security of the system. Service for monitoring and data analysis enable more efficient decision making and taking actions for improvements.
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KYSIL, T., and M. NECHUYVITER. "INFORMATION TECHNOLOGY FOR COMPARING DISTANCE LEARNING SERVICES." Computer Systems and Information Technologies 2, no. 2 (November 3, 2020): 59–63. http://dx.doi.org/10.31891/csit-2020-2-9.
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We will remember 2020 with the coronavirus pandemic. This terrible disease has caused a long-term quarantine and therefore the whole planet, including Ukraine, has switched to distance learning. In the age of the Internet, there are many different services for distance learning, so all schools, universities, and other educational institutions have begun to use a variety of services. But after long use, it became clear that all services have their drawbacks and do not cover all the needs of teachers or students. The distance form of education opens access to education for a wide range of people who for some reason cannot study traditionally. However, in distance learning, there is a problem of lack of communication with teachers and classmates, which is the most important information channel in the learning process. Not all distance learning services are the same. An important issue for both teachers and students is the choice of a distance learning service. The article provides a brief overview of the functional features of the most popular educational tools that use the power of social media to help students in the learning process, and teachers to interact with each other, and students who are able to minimize the lack of direct communication with their social group. The article proposes an approach to the assessment of the integrated indicator, which would take into account the needs of both parties to the educational process. According to the proposed method, a comparison of the most used services that support distance learning.
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Purwalaksana, Ida Bagus, Sumartono, Bambang Santoso Haryono, Wike, and Bambang Slamet Riyadi. "Implications of Social Inequality for Soldiers in Health Services of the Indonesian National Armed Forces Managed by the Social Security Agency." Journal of Southwest Jiaotong University 56, no. 3 (June 30, 2021): 307–17. http://dx.doi.org/10.35741/issn.0258-2724.56.3.26.
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This scientific journal research analyzes Law No. 24 of 2011 on health services for the Indonesian National Armed Forces (TNI) sector along with their families included in the national health insurance managed by the Healthcare and Social Security Agency (BPJS) and its implementation regulated in the Presidential Regulation and Health Minister Regulation. However, the implementation of the BPJS health insurance at the TNI institutions does not show effective results, and it tends to decline. Therefore, it is necessary to interpret various factual factors affecting the success of the implementation process of health service delivery policies, which will be useful for finding synergies in the implementation of health services in the TNI. This research on the implementation of policies in the TNI health services was a scientific activity prepared using certain types and strategies and at the same time viewed from certain aspects which had several types and strategies. Therefore, this research used the descriptive qualitative method. Six factors should be interpreted to know the implementation of the TNI health service policy under Law No. 24 of 2011, namely; 1) policy standards and objectives, 2) resources, 3) characteristics of the implementing organization, 4) attitudes of the implementers, 5) communication among organizations related to implementation activities, 6) social, economic and political environments. All these factors synergize with each other and affect health services to TNI, which are administered by BPJS.
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Rodríguez-Díaz, Manuel, Rosa Rodríguez-Díaz, and Tomás Espino-Rodríguez. "Analysis of the Online Reputation Based on Customer Ratings of Lodgings in Tourism Destinations." Administrative Sciences 8, no. 3 (September 2, 2018): 51. http://dx.doi.org/10.3390/admsci8030051.
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This study analyzes customers’ online social communication to rate lodgings and tourist destinations. A practical methodology is proposed to analyze the online reputation of lodgings as well as the main concepts rated by customers in their online social communication process. To this end, an empirical study was carried out by analyzing the online opinions expressed by customers on the Booking.com tourist lodging website. Based on the information available, three new variables were created and analyzed that represent clearly defined concepts in the minds of consumers. This includes “service quality,” “perceived value,” and “added value.” This study shows that perceived value and service quality are concepts evaluated by customers that are able to differentiate between lodgings in tourist destinations. Therefore, the results show that the online social communication that takes place through this portal has the capacity to guide potential customers by differentiating between the services offered by lodging companies.
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Best, Stephanie. "Facilitating integrated delivery of services across organisational boundaries: Essential enablers to integration." British Journal of Occupational Therapy 80, no. 5 (March 17, 2017): 302–9. http://dx.doi.org/10.1177/0308022616688019.
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Introduction Integrating services is a key tenet to developing services across the United Kingdom. While many aspects of integration have been explored, how to facilitate integration of services remains unclear. Method An exploratory qualitative study was undertaken in 2015 to explore occupational therapists’ perceptions on integrating service provision across health and social care organisational boundaries. The views of practitioners who had experienced integration were sought on a range of aspects of integrating services. This paper focuses on the facilitators for delivering integration and the essential enablers are identified. Findings Numerous factors were noted to facilitate integration and three essential enablers were highlighted. Leadership, communication and joint education were recognised as playing a central role in integrating services across organisational boundaries; without these three essential enablers, integration is liable to fail. Conclusion Integration is a process rather than an event; continued emphasis will be required on leadership, communication and joint education to progress integration achievements made to date.
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Горошко, Олена, and Тетяна Полякова. "Education 2.0: Psycholinguistic Analysis." PSYCHOLINGUISTICS 26, no. 2 (November 12, 2019): 27–45. http://dx.doi.org/10.31470/2309-1797-2019-26-2-27-45.
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Introduction. The article presents the results of the investigation of the impact of new information and communication technologies, namely Internet technologies of the social web, on the linguistic consciousness in the learning environment. The term covers a certain concept of the Global Web development, when the main functional task of a web service is aimed at maintaining interaction between network users.
The method of a free and directional associative experiment was chosen as main research technique. It allows most accurately identifying the meaning of the word, seeing what is behind this word in the linguistic consciousness of a person. Associative series were identified for a number of concepts – the most popular social web services and Internet technologies (Internet, Instagram, social media, communication, Twitter, Telegram, WhatsApp, Youtube, Pinterest, Google, selfie).
Results. The associative experiment showed that information, communicative and functional components of the Global net are actualized in the linguistic consciousness of the participants of the educational process most of all. Almost all social media services have both positive and negative connotations. The educational component of social media has been marked little, if at all, in the linguistic consciousness of the recipients which indirectly indicates that their use in the educational process has not become an institutional practice yet.
Conclusions. The results of the research will contribute to the development of a new direction in modern linguistics – psycholinguistics 2.0 which studies psychological and linguistic aspects of human speech in social media, social and psychological aspects of using language in speech communication using web 2.0 platforms and services, and in individual verbal and thinking activity. The study is characterized by an interdisciplinary nature, being at the interface of psycholinguistics 2.0 and education 2.0, which contributes to a better understanding of the polyparadigmatic way of the development of humanitarian knowledge under the influence of technologies in general.
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Korhonen, Vesa A., and Ritva Pyykkönen. "Utilizing Context in Location-Aware Short-Range Wireless Communication." International Journal of Digital Multimedia Broadcasting 2010 (2010): 1–12. http://dx.doi.org/10.1155/2010/417213.
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We discuss how a short-range wireless communication service implemented for modern mobile communication devices can provide additional value for both the consumer and the service/product provider. When used as an information search tool, such systems allow services and products being promoted at the location they are available. For the customer, it may provide a “digitally augmented vision”, an enhanced view to the current environment. With data filtering and search rules, this may provide a self-manageable context, where the user's own personal environment and preferences to the features available in the current surroundings cooperate with a direct connection to the web-based social media. A preliminary design for such service is provided. The conclusion is that the method can generate additional revenue to the company and please the customers' buying process. In addition to the marketing, the principles described here are also applicable to other forms of human interaction.
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Cevallos, Stefany. "Social impact of e-Government in urban marketing." Central and Eastern European eDem and eGov Days 338 (July 15, 2020): 245–50. http://dx.doi.org/10.24989/ocg.338.19.
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The New Technologies of the Information and Communication (ICT) bet by a new model of city in function of the new social needs and the construction of an image for their own countries and the international arena. This research questions and describe the social impact of eGovernment in the construction of the cities to attract Foreign Direct Investment (FDI). Public management plays a fundamental role in the development of different programs in the field of the digitalization of services to generate viable solutions to improve the quality of life of its inhabitants. Urban marketing and the ICT are a fundamental support for these. Citizens, businesses, governments and employees are a policy priority because cities are key factors for the new industrial scenario to converge all segments of society for ICT deployment and use. In addition, the paper presents the progress on e-government service development to understand that social impacts on social groups within a community in advance of the decision making process such as quality of housing, local services, living environment, cultural and political inclination, transportation condition, etc.
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Bussert, Leslie. "Several Factors of Library Publishing Services Facilitate Scholarly Communication Functions." Evidence Based Library and Information Practice 7, no. 4 (December 11, 2012): 108. http://dx.doi.org/10.18438/b87w31.
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Objective – To identify and examine the factors of library publishing services that facilitate scholarly communication.
Design – Analysis of library publishing service programs.
Setting – North American research libraries.
Subjects – Eight research libraries selected from the signatories for the Compact for Open-Access Publishing Equity (COPE) Cornell University Library’s Center for Innovative Publishing; Dartmouth College Library’s Digital Publishing Program and Scholars Portal Project; MIT Libraries’ Office of Scholarly Publishing and Licensing; Columbia University Libraries’ Center for Digital Research and Scholarship; University of Michigan Library’s Scholarly Publishing Office; Duke University Library’s Office of Scholarly Communications; University of Calgary Libraries and Cultural Resources’ Centre for Scholarly Communication; and Simon Fraser University Library’s Scholarly Publishing.
Methods – The authors used Roosendaal and Geurt’s (1997) four functions of scholarly communication to analyze and categorize library publishing services provided by libraries included in the study. The four functions of scholarly communication include registration, certification, awareness, and archiving.
Main Results – Analysis of the registration functions provided by library publishing services in this study revealed three types of facilitating factors: intellectual property, licensing, and publishing. These include services such as repositories for digital scholarly work and research, ISBN/ISSN registration, and digital publishing. Analysis of archiving functions demonstrated that most programs in the study focus on repository-related services in support of digital content preservation of papers, datasets, technical reports, etc. Analysis of certification functions provided by these services exposed a focus on expert review and research support. These include services like professional assessment of information sources, consultation on appropriate literature and information-seeking tools, and writing or copyright advisory services. Analysis of awareness function showed search aids and knowledge-sharing platforms to be the main facilitating factors. These include services like metadata application, schema, and standards or scholarly portals enabling knowledge-sharing among scholars.
Conclusion – This study identified several services offered by these library publishing programs which can be categorized as facilitators under Roosendaal and Geurt’s (1997) four functions of scholarly communication. The majority of the libraries in the study treated library publishing services as part of broader scholarly communication units or initiatives. Digital publishing (registration function) was offered by all programs analyzed in the study, while traditional peer-review services (certification function) were not. Widely adopted among programs in the study were the use of social networking tools (awareness function) and self-publishing (archiving function). The authors recommend developing services that facilitate peer review and assert the need to provide a knowledge-sharing mechanism within the academic community that facilitates the scholarly communication process.
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Pinchuk, Olga P. "ПЕРСПЕКТИВНИЙ АНАЛІЗ ВИКОРИСТАННЯ СОЦІАЛЬНИХ МЕРЕЖ ЯК ЗАСОБУ НАВЧАННЯ В НАВЧАЛЬНОМУ СЕРЕДОВИЩІ." Information Technologies and Learning Tools 54, no. 4 (September 30, 2016): 83. http://dx.doi.org/10.33407/itlt.v54i4.1482.
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Didactic value of electronic social networks is determined by capabilities to provide group interaction. It is proved that ESN can act as means of collaborative training activities, means of social contacts deployment, extension of all participants’ social interaction in educational process. Attention is paid to emphasis change from network communication to productive discussion and from collaboration to cooperative learning methods for students. The problem of improving of information and communication competence of all learning process partners is described. Possible changes in teaching methodology, when new objects, electronic social networking services appear in the system of education, are examined.
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Tsai, Ming-Ten, Shuang-Shii Chuang, and Wei-Ping Hsieh. "An integrated process model of communication satisfaction and organizational outcomes." Social Behavior and Personality: an international journal 37, no. 6 (July 1, 2009): 825–34. http://dx.doi.org/10.2224/sbp.2009.37.6.825.
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The relationship of communication satisfaction to job performance and turnover intention among employees was examined. Most communication satisfaction research has been conducted in relation to job satisfaction. However, there is a growing interest in the relationships between communication satisfaction, job performance, and turnover intention. The population examined in this study were employed in the top 500 service industries in Taiwan. The sample consisted of 1,260 individuals. A total of 467 valid responses were collected for a usable response rate of 37.1%. The results suggest that employees' perceptions of a high communication satisfaction are positively associated with their job performance, and negatively related to turnover intention.
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Pérez, Andrea, and Ignacio Rodríguez del Bosque. "Extending on the Formation Process of CSR Image." Social Marketing Quarterly 19, no. 3 (May 15, 2013): 156–71. http://dx.doi.org/10.1177/1524500413489287.
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In this article, the authors aim to clarify the process that leads customers to form a certain corporate social responsibility (CSR) image of their banking service providers. The authors analyze whether the proposals of associative learning theory, attribution theory, and persuasive communication are adequate to anticipate CSR image in a banking services context. A causal model is positively tested that allows the researchers to anticipate CSR image based on three variables: the coherence between the company and its CSR policy, the attribution of altruistic motivations for the company to implement CSR activities, and corporate credibility in developing CSR initiatives. Two new contributions to literature are made. First, the process is accepted in a context where CSR is a broad corporate strategy that includes significantly more initiatives than just cause-related marketing or the sponsorship of social causes. Second, the role of both company–CSR coherence and altruistic motivations is better explained in this article. Their influence on CSR image seems to be dependent upon the current situation of the international banking industry.
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Kaczorowska-Spychalska, Dominika. "Social networking sites in a customer communication based on author’s own research." Journal of Intercultural Management 6, no. 1 (March 1, 2014): 111–25. http://dx.doi.org/10.2478/joim-2014-0007.
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Abstract A role of social media in a communication process with a contemporary customer is systematically increasing, which is reflected in a size of marketing budgets allocated to this objective. Hence, people have always shared their opinions, remarks, and feelings, and social networking sites are perfect space for that purpose. Brands, which will understand the social media essence and lead a narration with their customers in a creative way, have an opportunity to last longer in their awareness. However, it is worth to consider what the customers expect and what they are inspired by which makes them active in social networking services.
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Santos Corrada, Maria, Jose A. Flecha, and Evelyn Lopez. "The gratifications in the experience of the use of social media and its impact on the purchase and repurchase of products and services." European Business Review 32, no. 2 (January 2, 2020): 297–315. http://dx.doi.org/10.1108/ebr-12-2017-0236.
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Purpose The purpose of this paper is to examine the use of social media and its impact on information search, communication with a company, and purchase and re-purchases of products and services. Using use and gratification theory as a starting point, it also examines the impact of satisfaction of use of social media in the process of purchasing and re-purchasing products and services. Design/methodology/approach An online survey was conducted with 444 participants, and the data were analyzed using the partial least squares structural equation modeling technique to observe the effects between the variables of social media use, search information, communication with the company, purchase, re-purchase and satisfaction of use of social media. Findings The results reflect how the use of social media generates significant rewards that significantly impact the search for information and the communication with the company. The data also show how communication with the company has an impact on the purchase and re-purchase of products and services. Finally, it was empirically confirmed that the gratification received by users through social media use impacts satisfaction with social media use. Originality/value The results contribute to how social media impacts alternative evaluations through the gratification of user needs, resulting in motives and behaviors leading to the purchase of goods and services, as established by Use and Gratification Theory. In its contributions to the Academy, Use and Gratification Theory (U&G) explains why individuals use and share information using social media. First, it justifies the purchase and re-purchase of products and services due to user satisfaction according to users’ experience using social media. Second, it presents a vision of how the use of social media is a significantly important result in the gratification of consumer needs.
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Anas, Aswar, Iskandar Iskandar, and Zulfah Zulfah. "EFEKTIVITAS KETERAMPILAN KOMUNIKASI KONSELOR TERHADAP KETERBUKAAN DIRI SISWA DI SMA NEGERI 3 PAREPARE." KOMUNIDA : MEDIA KOMUNIKASI DAN DAKWAH 8, no. 2 (December 21, 2018): 220–39. http://dx.doi.org/10.35905/komunida.v8i2.635.
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This study examines the effectiveness of counselor communication on the self-disclosure of students in SMA Negeri 3 Parepare. Counselors in high schools get a clear role and position or place, where counselors as a component of student support services (student support services) to help the development of personal, social, career, and academic aspects of students through guidance and counseling programs to students in plan (individual student planning), responsive service delivery and system development (system support). Therefore, counselors are highly required to have effective communication skills to support counseling, so counseling communication skills can make students open themselves.
This type of research is descriptive qualitative using observation, interview, and documentation methods. The subject in this study was the BK teacher of SMA Negeri 3 Parepare as the school counselor using data analysis techniques namely interpretation data analysis techniques and triangulation analysis techniques.
The results of this study indicate that the stages of counseling can be seen based on the stages of effective communication conducted by counselors, including; 1) Fact finding, 2) Planning, 3) Communicating, 4) Evaluating. The communication skills applied by counselors in the implementation of counseling are (attending), empathy, summarizing, asking, and honesty. By using the communication model, in this study found that the counselor's communication achieved students' self-disclosure as evidenced by giving their trust to the counselor, expressing honest statements in the counseling process, and students feeling relieved after the counseling. Based on some of the results obtained by researchers, the communication skills conducted by counselors to achieve students' self-disclosure are effective.
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Gudnadottir, Margret, Kristin Bjornsdottir, and Sigridur Jonsdottir. "Perception of integrated practice in home care services." Journal of Integrated Care 27, no. 1 (February 11, 2019): 73–82. http://dx.doi.org/10.1108/jica-07-2018-0050.
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PurposeAs a result of demographic changes, older people are increasingly living at home, with multi-morbidity and complex care needs. This calls for enhanced integration of homecare nursing and social services. The purpose of this paper is to describe the clinical collaboration, scope and impact of integration from the perspective of staff in a setting identified as fully integrated.Design/methodology/approachIn this qualitative study, data consisted of interviews with managers and care workers in social services and homecare nursing (n=14) in daily clinical collaboration, followed by five focus group discussions (n=28). Data were analysed using framework analysis.FindingsAlthough the homecare services studied were ostensibly fully integrated, the study showed that the process of integration was incomplete. Interdisciplinary coordination between nursing and social services team managers was described as strong and efficient, but weaknesses were identified in collaboration between care workers. They lacked acquaintance with one another, opportunities for communication and knowledge of the contribution of members of other teams. They felt unclear about their own role in coordinated teamwork and lacked a shared vision.Originality/valueThis paper’s originality lies in the model of integrated care studied and its focus on actual care practices. The findings highlight that integration does not automatically permeate between different levels of service. Time and space must be allowed for conversations between health and social service teams to promote integration.
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Xia, Xiaona, Jiguo Yu, Shanshan Zhang, and Shu Wu. "Trusted Service Scheduling and Optimization Strategy Design of Service Recommendation." Security and Communication Networks 2017 (2017): 1–9. http://dx.doi.org/10.1155/2017/9192084.
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More and more Web services raise the demands of personalized service recommendation; there exist some recommendation technologies, which improve the qualities of service recommendation by using service ranking and collaborative filtering. However, privacy and security are also important issues in service scheduling process; social relationships have been the key factors of interpersonal communication; service selection based on user preferences has become an inevitable trend. Starting from user demand preferences, this paper analyzes social topology and service demand information and obtains trusted social relationships; then we construct the fusion model of service historical preferences and potential ones; according to social service recommendation demands, TSRSR algorithm has completed designing. Through experiments, TSRSR algorithm is much better than the others, which can effectively improve potential preferences’ learning. Furthermore, the research results of this paper have more significance to study the security and privacy of service recommendation.
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Bashir, Ayisha. "Stroke and Telerehabilitation: A Brief Communication." JMIR Rehabilitation and Assistive Technologies 7, no. 2 (July 17, 2020): e18919. http://dx.doi.org/10.2196/18919.
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This rapid communication highlights stroke telerehabilitation, a health care service that provides daily monitoring of the care of patients recovering from stroke, delivering convenient and immediate feedback for patients, family, and caregivers. The delivery, management, and coordination of nursing care services, provided via telecommunications technology, is a convenient method of delivering health care to patients recovering from stroke. It is important to assess the service quality of the telehealth process and to establish the role of telehealth nursing and related technologies in the care of patients recovering from stroke. Studies show that even though both health professionals and participants have reported high levels of satisfaction and acceptance of telerehabilitation interventions, the quality of the evidence on telerehabilitation in poststroke care remains low. Conducting a quality study of telehealth rehabilitation for patients recovering from stroke will help assess if home health agencies with telehealth capabilities caring for patients recovering from stroke and patients with chronic diseases can provide quality care to patients in their home and fill this health care gap. Patients that are severely handicapped and impaired and unable to reside in their home environment are not included in telerehabilitation services provided by the home care agency. It would be informative to study the benefits of telerehabilitation and the care provided to patients recovering from stroke within nursing homes, given the need for social distancing to reduce disease transmission during the current coronavirus disease (COVID-19) global health pandemic. Using telerehabilitation would mean that patients have a lower risk of exposure to infectious agents. Further research into telehealth interventions and stroke management in home care is crucial.
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Mora, Higinio, Raquel Pérez-delHoyo, José Paredes-Pérez, and Rafael Mollá-Sirvent. "Analysis of Social Networking Service Data for Smart Urban Planning." Sustainability 10, no. 12 (December 12, 2018): 4732. http://dx.doi.org/10.3390/su10124732.
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New technologies are changing the channels of communication between people, creating an interconnected society in which information flows. Social networks are a good example of the evolution of citizens’ communication habits. The user-generated data that these networks collect can be analyzed to generate new useful information for developing citizen-centered smart services and policy making. The aim of this paper is to investigate the possibilities offered by social networks in the field of sport to aid city management. As the novelty of this research, a systematic method is described to know the popular areas for sport and how the management of this knowledge enables the decision-making process of urban planning. Some case studies of useful actions to make inclusive cities for sport are described and the benefits of making sustainable cities are discussed.
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Gorbunovs, Aleksandrs, Atis Kapenieks, and Velta Lubkina. "HUMAN BALANCE FUNCTION DIAGNOSTIC AND IMPROVEMENT MODEL WITHIN SOCIAL TELEREHABILITATION SYSTEM." SOCIAL WELFARE: INTERDISCIPLINARY APPROACH 1, no. 7 (July 29, 2017): 76. http://dx.doi.org/10.21277/sw.v1i7.287.
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Very often persons with disabilities are faced with several obstacles such as lower level of services, limitations and inadequate access to education, health care, information and communication technology resources, unsuitable buildings entrance and workplaces equipment. Existing e-health models are rather general. The aim of this paper is to propose new social telerehabilitation system supportive human balance function diagnostic and improvement model which would enhance inclusion process
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Ferdiansyah, Reinaldy, Andre Noevi Rahmanto, and Yulius Slamet. "The implication of organizational culture for building organizational identity strategy (Case study of PPID Ministry of Finance)." Informasi 51, no. 1 (July 4, 2021): 1–26. http://dx.doi.org/10.21831/informasi.v51i1.29668.
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This article was made based on the changing needs of the community for information in the era of information and communication technology. To be able to communicate policies in the field of public information disclosure, the government must be able to realize transparently, effectively, efficiently and accountably. The communication process must be supported by a good and reliable organizational identity. This research was conducted to see the implications of how organizational culture changes in the digital era in the Ministry of Finance's public information service process since 2018. The organizational communication process is used as a liaison for the creation of good relations between organizations and the public. This study uses descriptive analytic research methods with results that explain that organizational culture is important in supporting changes in PPID Ministry of Finance's (PPID MoF) public information service activities in the digital age. The implication can be seen that changes in the PPID MoF organizational identity through the use of social media will depend on the organization's strategy and organizational cultural activities. Furthermore, it is expected that the use of social media can be used as a way to educate and increase public participation in the field of public information services
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Bakiler, Esra, and Halil Eksi. "A Phenomenological Analysis of the Spiritual Support Services in State Hospitals: The Case of Turkey." Journal of Pastoral Care & Counseling: Advancing theory and professional practice through scholarly and reflective publications 72, no. 2 (June 2018): 116–28. http://dx.doi.org/10.1177/1542305018766277.
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The purpose of this research is to examine the core and nature of spiritual support services experienced by Turkey's pioneer spiritual support specialists (SSSs). A phenomenological approach was used in this qualitative research in which six males, two females, and eight SSSs participated. It has been seen that as a result of face-to-face interviews with participants within the framework of the semi-structured interview protocol, the spiritual support service has been experienced as a process which changes the perception of life. In participants’ experience, spiritual support has a deeper and more positive impact than other psychosocial services. Research findings show the need for a more dynamic education process based on psychology and social sciences to enhance effective communication and interviewing skills.
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WILLIS, ROSALIND, PRIYA KHAMBHAITA, PATHIK PATHAK, and MARIA EVANDROU. "Satisfaction with social care services among South Asian and White British older people: the need to understand the system." Ageing and Society 36, no. 7 (June 1, 2015): 1364–87. http://dx.doi.org/10.1017/s0144686x15000422.
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ABSTRACTNational surveys show that people from minority ethnic groups tend to be less satisfied with social care services compared with the white population, but do not show why. Research indicates that barriers to accessing services include lack of information, perceptions of cultural inappropriateness and normative expectations of care. Less research has examined the experience of minority ethnic service users after they access services. This study conducted in-depth interviews with 82 South Asian and White British service users and family carers, the majority of whom were older people. Thematic analysis was used. The key theme was understanding the social care system. Participants with a good understanding of the system were more able to adapt and achieve control over their care. Participants with a poor understanding were uncertain about how to access further care, or why a service had been refused. More White British than South Asian participants had a good understanding of the system. There was more in common between the South Asian and White British participants' experiences than might have been expected. Language was an important facilitator of care for South Asian participants, but ethnic matching with staff was less important. Recommendations include better communication throughout the care process to ensure service users and carers have a clear understanding of social care services and hence a better experience.
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Bianchini, Devis, Valeria De Antonellis, and Michele Melchiori. "The role of developers’ social relationships in improving service selection." International Journal of Web Information Systems 12, no. 4 (November 7, 2016): 477–503. http://dx.doi.org/10.1108/ijwis-04-2016-0022.
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Purpose Modern Enterprise Web Application development can exploit third-party software components, both internal and external to the enterprise, that provide access to huge and valuable data sets, tested by millions of users and often available as Web application programming interfaces (APIs). In this context, the developers have to select the right data services and might rely, to this purpose, on advanced techniques, based on functional and non-functional data service descriptive features. This paper focuses on this selection task where data service selection may be difficult because the developer has no control on services, and source reputation could be only partially known. Design/methodology/approach The proposed framework and methodology are apt to provide advanced search and ranking techniques by considering: lightweight data service descriptions, in terms of (semantic) tags and technical aspects; previously developed aggregations of data services, to use in the selection process of a service the past experiences with the services when used in similar applications; social relationships between developers (social network) and their credibility evaluations. This paper also discusses some experimental results regarding the plan to expand other experiments to check how developers feel using the approach. Findings In this paper, a data service selection framework that extends and specializes an existing one for Web APIs selection is presented. The revised multi-layered model for data services is discussed and proper metrics relying on it, meant for supporting the selection of data services in a context of Web application design, are introduced. Model and metrics take into account the network of social relationships between developers, to exploit them for estimating the importance that a developer assigns to other developers’ experience. Originality/value This research, with respect to the state of the art, focuses attention on developers’ social networks in an enterprise context, integrating the developers’ credibility assessment and implementing the social network-based data service selection on top of a rich framework based on a multi-perspective model for data services.
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Carlos, Mariana, and Telmo Silva. "Seniors, iTV and content about Social Services: Clarifying the relationship." Networking Knowledge: Journal of the MeCCSA Postgraduate Network 10, no. 1 (March 24, 2017): 64–75. http://dx.doi.org/10.31165/nk.2017.101.497.
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Over the years, television has been seen as a means of enriching human development. The technological evolution of this means of communication has led broadcasters to deliver more attractive and diversified contents. Hence, traditional broadcasting has evolved from the traditional passivity to the granting of a participatory role for viewers, creating a new paradigm – Interactive Television. Senior citizen viewers are great consumers of television and represent a considerable portion of people, who can take advantage of the interactivity potentialities. Most of the time, changes in social services take too long to reach senior citizens due to their technological, sensory or cognitive limitations, which tend to occur with the aging process. In this exploratory study, the research team aims to find principles for the development of content about social services, considering iTV potential and the limitations of senior citizens’ viewers. To accomplish this goal, the research team developed audiovisual content, videos regarding social services with different approaches on technological aspects. The evaluation of its effectiveness was by means of inquiry with direct questions on the material that was showcased.
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Pluzhnikova, Natalia. "Digitalization of Education During the Pandemic Period: Social Challenges and Risks." Logos et Praxis, no. 1 (March 2021): 15–22. http://dx.doi.org/10.15688/lp.jvolsu.2021.1.2.
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The article analyses the digitalization process of education during the pandemic. Thepandemic has accelerated the digitalization process of education and has shown both positive and negative aspects. The key digitalization strategies of education are noted, the specifics of the digitalization model of education are considered. For a more complete consideration of the digitalization process of education, the author uses the analysis of its socio-economic context, represented by the digital economy. The author considers the digitalization of education as the result of a natural process of the digital economy development, where the key factor is not the subject, but digital services. The digital economy is a complex super-system formed by network interactions and feedbacks of its constituent elements. The key characteristic of the development of this super-system is the formal elimination of the subject as an active participant in real economic relations, which leads to alienated forms of human existence. The author examines the manifestation of these alienated forms on the example of distance learning during the pandemic, as well as the impact of information and communication technologies on human thinking and behaviour. The result of this process is a socio-anthropological crisis, which actualizes the social challenges and risks of education digitalization. The author highlights the wide access to educational services, flexibility and high speed of human adaptation to information and communication technologies as positive aspects of the digitalization process of education. The negative side of the digitalization of education is, according to the author, excessive formalization of the educational and training process, which significantly affects the content of educational material, as well as motivational factors for learning and teaching. Based on the results of the study, the author gives forecasts for the future development of the digitalization of education. Key words: education, digitalization, digital economy, pandemic, human.
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Lietz, Cynthia A., Kathleen L. Andereck, and Richard C. Knopf. "The Breakthrough Series Collaborative on Service Integration: A Mixed Methods Study of a Strengths-Based Initiative." Advances in Social Work 11, no. 2 (November 8, 2010): 248–66. http://dx.doi.org/10.18060/581.
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Arizona’s Department of Economic Security (DES) engaged in a strengths-based initiative to increase quality and integration of human services. Twenty teams including employees from state agencies, community leaders, and families were brought together to discuss and implement improvements to a variety of social services. A mixed methods study was conducted to explore the complex process of forming diverse teams to strengthen social services. Specifically, the research team conducted focus groups to collect qualitative data from a purposive sample of the teams to explore their experiences in greater depth. Analysis of the data led to the development of an online survey instrument that allowed all collaborative members an opportunity to participate in the study. Findings suggest that while the teams faced many challenges, a commitment to the process brought perseverance, communication, and creativity allowing this collaborative to initiate 105 activities to bring about positive changes in social services within their communities.
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Gerlak, Andrea K., Zack Guido, Catherine Vaughan, Valerie Rountree, Christina Greene, Diana Liverman, Adrian R. Trotman, et al. "Building a Framework for Process-Oriented Evaluation of Regional Climate Outlook Forums." Weather, Climate, and Society 10, no. 2 (February 13, 2018): 225–39. http://dx.doi.org/10.1175/wcas-d-17-0029.1.
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Abstract In many regions around the world, Regional Climate Outlook Forums (RCOFs) provide seasonal climate information and forecasts to decision-makers at regional and national levels. Despite having two decades of experience, the forums have not been systematically monitored or evaluated. To address this gap, and to better inform nascent and widespread efforts in climate services, the authors propose a process-oriented evaluation framework derived from literature on decision support and climate communication around the production and use of scientific information. The authors apply this framework to a case study of the Caribbean RCOF (CariCOF), where they have been engaged in a collaborative effort to integrate climate information and decision processes to enhance regional climate resilience. The authors’ examination of the CariCOF shows an evolution toward the use of more advanced and more diverse climate products, as well as greater awareness of user feedback. It also reveals shortfalls of the CariCOF, including a lack of diverse stakeholder participation, a need for better understanding of best practices to tailor information, undeveloped market research of climate products, insufficient experimentation and vetting of communication mechanisms, and the absence of a way to steward a diverse network of regional actors. The authors’ analysis also provides insight that allowed for improvements in the climate services framework to include mechanisms to respond to changing needs and conditions. The authors’ process-oriented framework can serve as a starting point for evaluating RCOFs and other organizations charged with the provision of climate services.
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Бородкина, Ольга Ивановна, and Владимир Анатольевич Сибирев. "The Digital Capital of Social Services Consumers: Factors of Influence and the Need for Investment." Journal of Social Policy Studies 19, no. 1 (March 31, 2021): 129–42. http://dx.doi.org/10.17323/727-0634-2021-19-1-129-142.
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Digitalization is one of the strategic directions taken in the reform of social services and a prerequisite for improving their quality and accessibility for various target groups in modern society. In recent years, the problems of digitalization occupy a significant place in social research; however, insufficient attention has been paid to the consideration of the digitalization process from the point of view of the social services clients themselves. The purpose of this article is to partially fill this gap. The article presents the results of a study aimed at developing the concept of the 'digital capital' of current and potential customers of social services, which comprised an analysis of their digital literacy, Internet use as well as the technical capabilities and willingness of Russian citizens to receive online social services. Our analysis of the digital capital of consumers of social services draws on data of the Federal Statistics Service and Unified Social Security Information System as well as on the results of a survey on social services conducted among residents of St. Petersburg and Yekaterinburg in 2019. The results of the study suggest the existence of various barriers to the development of the digitalization of social services provision. In addition to infrastructural problems, the existence/absence of digital communication tools and ICT competencies among citizens, primarily socially vulnerable sectors of the population, it is necessary to highlight the socio-psychological barriers: a lack of understanding and distrust among certain social groups – primarily among older age groups – towards digital technologies, i. e. insufficient digital capital. Overcoming the identified barriers can be achieved by investing in the digital capital of consumers of social services.
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Gander, Sarah, Sarah Campbell, Kate Flood, and Bryn Robinson. "118 Innovating Pediatric Behavioural Assessments and Care Pathways: Community Consultation Phase." Paediatrics & Child Health 25, Supplement_2 (August 2020): e49-e49. http://dx.doi.org/10.1093/pch/pxaa068.117.
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Abstract Background It is well-documented that children facing social disparities, trauma and toxic stress will experience a disproportionate number of negative physical and mental health outcomes across their lifespan. A common manifestation of this is the increasing prevalence of behaviour-related diagnoses in school-aged children. Regardless of whether a child suffers from a true behaviour disorder, or if they are displaying symptoms that relate to complex and challenging social conditions, they require a thoughtful, collaborative and inclusive approach to their care. Community Social Pediatrics adopts such an approach. Objectives The objective of the current study is to examine and understand the experiences of children and their families during the referral and treatment process for pediatric behavioural referrals in our local region. We will also explore the perspective of service providers on the challenges and strengths of the current system. Design/Methods A focus group (n=8) using semi-structured group interviews was conducted with caregivers whose children were in various stages of care/treatment regarding behavorial issues in the region surrounding Saint John, NB. Questions focused on: experiences in the system; efficacy of services; the child’s experience; wait times; and system cohesion. Qualitative thematic analysis was used to analyze the data. Through a strategic planning exercise (n=26), we were able to engage service providers and experts in this area to delineate the challenges and strengths that they perceive in the current system, and to provide insights they have into working with families. Results The major themes identified by families were defined by positive interactions, negative interactions, barriers, their own behavioural responses to the system and the impact on the child. Families’ positive experiences were associated with respectful and effective communication, integrated wrap-around services, assistance with navigation, and a child-centred approach. Negative experiences were rooted in feeling stigmatized by service providers, lack of communication between service providers, and inadequate mental health services for children. A number of system and personal barriers were identified. The service providers echoed these issues: provide equitable and efficient access to services; understand the needs of the family; strengthen relationships with partners and clients; and create a supportive working environment. Conclusion Consultation with families and service providers identified a number of issues in how children access and engage with community services. Community Social Pediatrics seeks to impact health at the community level and addresses the needs of children in a way that reflects the social context of their lives, community and society. Assessment and care procedures that are delivered through this model aim to remove barriers, reduce fragmentation and increase collaboration and communication across the entire care team.
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Makoza, Frank. "An Exploratory Study on Co-Locating Voter Registration in Telecentres Case of Malawi." International Journal of Public Administration in the Digital Age 6, no. 2 (April 2019): 1–19. http://dx.doi.org/10.4018/ijpada.2019040101.
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This article explores how co-locating voter registration at telecentres can address some of the challenges in the electoral process of a developing country. A case in Malawi was analysed using secondary data. A general inductive approach was used to analyse media reports on voter registration. The general inductive approach supported the development of themes for explaining the role of telecentres in addressing some of the challenges for voter registration. The study showed that the voter registration process has problems without obvious solutions including operational, social and political issues. Some of the problems can be mitigated utilising the services in telecentres. The services were mainly technical, logistical and communication. The study proposes a model for collaborative service delivery which suggests factors to be considered when co-locating voter registration in telecentres.
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Korenromp, Eline L., Opeyemi Adeosun, Femi Adegoke, Adekunle Akerele, Catherine Anger, Chimere Ohajinwa, Christine Hotz, Larry Umunna, and Francis Aminu. "Micronutrient powder distribution through Maternal, Neonatal and Child Health Weeks in Nigeria: process evaluation of feasibility and use." Public Health Nutrition 19, no. 10 (September 15, 2015): 1882–92. http://dx.doi.org/10.1017/s1368980015002499.
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AbstractObjectiveTo determine the feasibility of distributing micronutrient powders (MNP) for home fortification during biannual Maternal, Neonatal and Child Health Week (MNCHW) events, as a strategy to improve young child nutrition.DesignWe evaluated the coverage, delivery, use and adherence of MNP, and associated behaviour change communication (BCC) materials and social mobilization, through cross-sectional surveys of caregivers attending health-service distribution events and health workers involved in MNP distribution, facility-based observations of MNP distribution activities and a repeated survey of caregivers in their homes who received MNP for their child.SettingFour Local Government Areas in Benue State, Nigeria.SubjectsCaregivers of children 6–59 months of age attending health-service distribution events.ResultsThe 8 million MNP delivered in this pilot during three distribution events were estimated to reach about one-third of eligible children in the area at each event. Programme fidelity was limited by shortages of MNP, BCC materials and inadequate social mobilization, with some limitations in health worker training and engagement. MNP use was consistent with the recommended two or three sachets per week among 51–69 % of caregivers surveyed at home.ConclusionsMNP coverage was low, but consistent with that typically achieved with other services delivered through MNCHW in Benue. Among caregivers who received MNP, acceptance and use among targeted children was high. While some weaknesses in knowledge and delivery of MNP by health workers were observed, health system strengthening and more extensive social mobilization would be key to achieving higher coverage with MNP and other health services provided through MNCHW.
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Shelomovska, Oksana, Maryna Romaniukha, and Natalia Sorokina. "Social Networks as a Constituent of Elearning Environment." International Journal of Information and Communication Technologies in Education 6, no. 4 (December 1, 2017): 4–14. http://dx.doi.org/10.1515/ijicte-2017-0015.
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Abstract The paper presents some results of the analysis of social networks as a constituent of e-learning environment. The paper defines the concept “social network”, the basic principles and characteristics of social networks are singled out. Based on the analysis of the results of sociological research, it was discovered that social networks are a common type of network communication that is used by both teachers and students. The advantages and peculiarities of using social networks for educational purposes are established. The authors analyze prospects of using such social networking options and services as exchange of messages, documents and news; ways of boosting teamwork by creating interest groups in social networks; improving teacher-student interaction via personal pages for public and mass communication. The most problematic questions about the use of social networks in the educational process are singled out.
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Madleňák, Adam. "Geolocation Services and Marketing Communication from a Global Point of View." SHS Web of Conferences 92 (2021): 02040. http://dx.doi.org/10.1051/shsconf/20219202040.
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Research background: Electronic communication fundamentally influences social behavior of the society. An unlimited virtual connection to the outside world and the minimal costs needed to reach out to a particular subject cause personal contact to become of marginal importance. The starting point may be, in certain cases, the ability of a mobile device to provide interested parties with relatively accurate geographical data mapping the distribution of objects in space. Therefore, localization of individual participants in the communication process becomes a prerequisite for establishing a contact in the real world. Moreover, localization also serves as a tool for creating highly personalized messages based on a combination of geographical, demographic, psychographic and behavioral characteristics. Purpose of the article: The aim of the paper is to research the peculiarities associated with the localization of portable electronic devices in the space and the associated efforts to improve the level of personalized communication in line with the right timing of wireless distribution of advertising content to the recipient. Methods: In order to achieve the stated goal, the author made use of several research methods to research the use of localization technologies in software products supporting social interaction between users of portable electronic devices. In particular, the author used analytical, inductive, deductive and comparative research methods. The paper also contains the results of several scientific studies presenting the latest market trends reflecting on research from abroad. Findings & Value added: The paper contributes to the definition of the specifics that characterize the various types of localization technologies which convey information to the target audience within SoLoMo marketing.
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Youssef, Adel Ben, Mounir Dahmani, and Adelina Zeqiri. "Do e-skills enhance use of e-services in the hospitality industry? A conditional mixed-process approach." International Journal of Data and Network Science 5, no. 4 (2021): 519–30. http://dx.doi.org/10.5267/j.ijdns.2021.8.015.
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Increasingly, e-skills are required to enable effective use of digital technologies. The present paper examines the influence of e-skills on use of e-services in the hospitality industry. We employ a conditional mixed-process approach and the results of a residential survey in Kosovo to investigate whether e-skills boost e-services in hospitality. Our findings suggest that e-skills are important to explain different behaviors related to use of e-services. The facilitating conditions, expected performance, social influences and perceived value of the services have a positive impact while perceived risks to privacy have a negative impact on behavioral intention. We also find that gender and income have a positive effect on both behavioral use and behavioral intention while age has no effect on either dimension.
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Bryndin, Evgeniy. "Collaboration Robots as Digital Doubles of Person for Communication in Public Life and Space." Budapest International Research in Exact Sciences (BirEx) Journal 1, no. 4 (October 27, 2019): 1–11. http://dx.doi.org/10.33258/birex.v1i4.473.
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Trans-sectoral digital research of man, nature, society and industrial communication allows to create digital twins of social services. Digital duplicates associated with the service sector are created for intelligent process management. Digital twins of man provide services in the social sphere and in space. Training of digital twins in professional competences is carried out on the basis of communicative associative logic of technological thinking by cognitive methods. The study of the effectiveness of machine learning techniques, allowed the use of an approach that allows the combination of artificial intelligence and cognitive psychology. This approach provided pre-preparation of neural networks from accumulated data using existing behaviors. The approach combines existing scientific theories of human behavior with the flexibility of neural networks to make better decisions made by humans in space and in extreme situations. From a practical point of view, this makes it possible to more accurately determine the behavior of the human digital twin in space and in extreme situations. There are a number of socio-economic issues related to human-machine interaction. Complex technologies are not credible on the part of citizens. The coming years will take to improve safety and standardize the creation, application of digital twins and behavior of robots.
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Gryshova, Inna, and Tetiana Shestakovska. "INSTITUTIONAL REGULATORS OF SOCIAL AND ECONOMIC PROVISION OF DISABLED PERSONS IN THE MARKET OF MEDICAL SERVICES OF UKRAINE." Economic Analysis, no. 27(3) (2017): 242–47. http://dx.doi.org/10.35774/econa2017.03.242.
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Social and economic provision of persons with disabilities should be considered as a process or result of the proper functioning of the institutional regulation mechanism in the context of the implementation of the rights, freedoms and legitimate interests of persons with disabilities in the market of medical services. These services are regulated and guaranteed by the state. The main criteria of life activities, which determine the establishment of a group of disability, can become the ability to self-service, movement, labour activity, orientation, communication, control over their behaviour and ability to study. The role of the state and public organizations, as institutions, which regulate social and economic provision of persons with disabilities in the market of medical services, is substantiated. The purpose and components of the institutional regulation of social and economic provision of persons with disabilities are determined. It is established that the institutional regulation of social and economic provision of persons with disabilities in the medical services market can be considered in two aspects: legislative action at the state and regional level (it can be mainly disclosed in health policy); determination of the level of financial support and quality of medical services for persons with disabilities. The problem of institutional regulation has been highlighted as the settlement of rights and opportunities regarding the availability of social and economic resources.
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Odame, Helen Hambly, and Natalie Oram. "Teaching and Learning Communication Process as Community-based Transdisciplinary Inquiry." Nordicom Review 33, Special-Issue (December 1, 2012): 177–88. http://dx.doi.org/10.2478/nor-2013-0034.
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Abstract This article discusses experiences in teaching and learning communication processes oriented towards social change and development, specifically, using the approach known as community service learning (CSL). The relevance of CSL is that it mobilizes university students as communicators and seeks to develop global consciousness through transdisciplinary inquiry with local communities. Using the case of an undergraduate course at the University of Guelph (Canada) involving 33 CSL individual and team projects, this article reinforces the importance of experiential learning for teaching and learning communication process. In light of policy-level calls for the reform of higher education to meet social change and development needs, CSL provides an interesting opportunity, but it also encounters distinct challenges within our academic institutions and for those of us who teach and mentor university students.