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1
Vlahović, Marko, Milan Nikolić, Marko Ivaniš, Ivan Tasić, and Edit Terek. "The impact of communication models of public relations and organization–public relationships on company credibility and financial performance." Communications 45, no. 4 (November 26, 2020): 479–502. http://dx.doi.org/10.1515/commun-2019-2053.
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AbstractThe paper presents the results of the study of the impact and effects of communication models of public relations and organization–public relationships on company credibility and financial performance in companies in Serbia. The data were obtained by interviewing 415 respondents (PR managers, PR practitioners and marketing experts) working in 93 companies in Serbia. The dimensions of the organization–public relationships have stronger positive influences and effects on company credibility and financial performance than the dimensions of communication models of public relations. The influence of the dimensions of trust, commitment, satisfaction and communal relationship is particularly emphasized. Of the four communication models, the strongest positive impact on company credibility and financial performance is achieved by the two-way symmetrical dimension, and then the two-way asymmetrical dimension. The dimensions of communication models of public relations and organization–public relationships have the greatest influence and predictive effect on the dimension of trustworthiness, followed by the dimension of expertise, and finally the dimension of financial performance. Therefore, a greater impact exists on company credibility than on financial performance.
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Qomari, Ika Nurul, and Afrizal Rahman. "ANALISIS PENGARUH TOTAL SERVICE QUALITY MANAGEMENT TERHADAP KEPUASAN PELANGGAN JASA TRANSPORTASI." MAKSIMUM 1, no. 2 (March 12, 2012): 115. http://dx.doi.org/10.26714/mki.1.2.2011.115-127.
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Abstract This research was conducted to analyze the influence of Total Service Quality Management to the customers satisfaction (the customers in this research were the user servicing Persada Tour & Travel of Yogyakarta agency) by using 5 dimensions of TSQM: physical quality dimension, supporting physical Quality, company/institution quality, technical Quality dimension, and interactive quality dimension. The method used for data collecting was survey method by giving question naires to the respondents. The technique used to take the samples of the research was purposive sampling. In this research validity and Reliability tests were conducted to ensure the validity and reliability of the research instruments. Data Analyzed used in the research were multiple linear regression, t test, and F test. The result of the research shows that there is an influence of Total Service Quality Management to the customers satisfaction on the dimensions of physical quality, supporting physical quality", company/institution quality, technical quality, and interactive quality dimension forward the business class train passengers, both partially and simultaneously of all dimension. The most influential dimensions to the Customers satisfaction is the company/institution quality'. Keyword : Service Quality, Satisfaction
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Thi Duc Nguyen, Nguyen, Tran Thi Huong Giang, and Ngo Kim Hao. "Leanness assessment: a study on JVN company." Science & Technology Development Journal - Economics - Law and Management 3, SI (April 11, 2020): First. http://dx.doi.org/10.32508/stdjelm.v3isi.612.
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This study focuses on reviewing, analyzing, comparing lean assessment methods/tools from previous researches, and selecting an appropriate method/tool, and then applying the selected one to evaluate the leanness level in the specific company. Literature review and case study research at JVN-Company are conducted in this study. The result finds that: (a) LAT developed by Pakdil & Leonard (2014) is the effective tool to measure efforts in implementing Lean and identify wastes from Lean perspective within an enterprise; and (b) By applying LAT to assess the leanness level at JVN company, the results show that JVN company has achieved the leanness level at 68,58%; while Customer dimension has the highest LAT score showing that JVN has high customer satisfaction and loyalty. However, the delivery dimension, particularly late delivery, is in special need of improvement in comparison with other dimensions. Accordingly, a few proposals have been recommended for JVN to consider and adopt the appropriate ones to improve its performance. Overall, the results of this study provide helpful references for manufacturing companies in Vietnam to self–assess their leanness comprehensively, thereby developing the proper and effective roadmap for Lean transformation.
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Chung, Sunghun, and Jooyoung Park. "Effects of Social and Temporal Distance on Evaluation of Corporate Ambivalent Behavior." Social Behavior and Personality: an international journal 41, no. 7 (August 1, 2013): 1219–24. http://dx.doi.org/10.2224/sbp.2013.41.7.1219.
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Based on construal level theory and subadditivity effect, in this study we examined the joint impacts of multiple dimensions of psychological distance (i.e., social and temporal distance) on consumer evaluations of a company in which the behavior was ambivalent in terms of morality or competence. The findings indicated that consumers perceiving the company as both socially and temporally close evaluated it more favorably when ambivalence concerned morality. However, when 1 or more dimensions of psychological distance extended, consumers tended to evaluate the company more favorably when the source of ambivalence concerned competence. These findings suggest that consumer evaluations of a company are influenced by not only which aspect of company behavior is ambivalent, but also by whether or not it is a single dimension or multiple dimensions of psychological distance being considered. Theoretical and practical implications are also discussed.
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Aula, Heppy Ridhatul, Dewi Kurniasih, and Farizi Rachman. "Psychological Capital Impacts on Safety Behavior of Contractor Workers using the SEM Method." Indonesian Journal Of Occupational Safety and Health 10, no. 2 (July 30, 2021): 180. http://dx.doi.org/10.20473/ijosh.v10i2.2021.180-187.
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Introduction: A steam power plant company is an electric energy production company, utilizing main energy sources such as coal, biomass, and other energies that are related to production process. This company is a big industry that operates 24 hours and have many various steps of production process. It is also supported by a variety of high-risk system equipment such as confined spaces, working at height, hot work, ergonomics, mechanics, and others. This type of work can lead to workers’ unsafe conditions and unsafe acts. One of the causes is the psychological aspects of workers, namely the lack of workers’ awareness and understanding in implementing occupational safety aspects. Workers’ psychology in this study is Psychological Capital (PsyCap) with self-efficacy, hope, optimism, and resilience dimensions. This study aims to analyze PsyCap impacts on safety behavior of contractor workers. Methods: this study was an observational analytic research using cross-sectional approach. The population was all workers in a steam power plant company in units 7&8, totalling 400 contractors. This study was conducted by distributing questionnaires to 101 respondents of contractor workers. The questionnaires consisted of items about self-efficacy, hope, optimism, and resilience dimension of PsyCap and safety compliance and safety participation dimension of safety behavior. The analysis used a Structural Equational Modeling (SEM) method and AMOS software. Results: PsyCap dimensions that impacted on safety behavior was optimism. Conclusion: optimism dimension was the factor that had the strongest impact on safety behavior especially workers’ safety compliance. Meanwhile, other PsyCap dimensions which did not have not impact on safety behavior were safety compliance and safety participation dimensions.Keywords: contractor worker, psychological capital, safety behavior, steam power plant company, structural equational modelling
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Grušovnik, Damjan, Alenka Kavkler, and Duško Uršič. "Dimensions of Decision-Making Process Quality and Company Performance: A Study of Top Managers in Slovenia." Naše gospodarstvo/Our economy 63, no. 4 (December 1, 2017): 66–75. http://dx.doi.org/10.1515/ngoe-2017-0024.
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AbstractThis paper investigates the relationship between the dimensions of the decisionmaking process quality and company performance of top managers’ in Slovenia. We found out that companies whose managers exhibit an above-average dimension of openness of spirit in the quality of the decision making process, on average, have a higher stance on foreign markets as companies in which managers show a below-average open spirit. For the managers who work in companies that are present in foreign markets, we could confirm that there is a low/weak correlation between the dimension of effort of the decision-making process quality and the number of employees in a company.
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Bangsawan, Try Adhi, Caroline Paskarina, and Arry Bainus. "VILLAGE ELITE AND CEMENT COMPANY: POWER RELATION OF VILLAGE HEADS ASSOCIATION OF BAYAH AND CEMENT COMPANY IN LEBAK, BANTEN." JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) 5, no. 1 (March 31, 2021): 22–26. http://dx.doi.org/10.33751/jhss.v5i1.3200.
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This research started from industrial construction in rural area, which is the construction of a cement company in Bayah that give the impact on the environment and social of society, this study used a qualitative descriptive method, the data of research were obtained through interview and documentation study, with the aim to describe how the power relation took place in the village between the head of village and the cement company. To describe this power relation, this research used Gaventa's Power Cube theory, that look at the power from three dimensions of the power cube. These dimensions are the form of power, power space, and power level. The three dimensions above are seen separately, but each other has relationship like rubik cube, which if one dimension is changed, it will have the impact on the others. From this study, there are several findings, that the power relation based on three dimensions of the power cube, the power relation between the village heads and the cement company is related each other when illustrated in a rubik cube.
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Maradona, Agus Fredy. "Eksplorasi dimensi spiritual dalam praktik pelaporan akuntansi sosial dan lingkungan di Bali." Indonesia Accounting Journal 2, no. 2 (February 11, 2020): 118. http://dx.doi.org/10.32400/iaj.27990.
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Social and environmental accounting has attracted growing attention from companies in Indonesia as these companies face an increasing pressure to report their social and environmental responsibilities to the public. Despite this trend, however, Indonesia lacks a social and environmental reporting model that is relevant to its business environment, i.e., a model that incorporates the spiritual dimension, and not merely the economics, social, and environmental dimensions. The main aim of this study was to explore the spiritual dimension of the social and environmental reporting practices of a tourism company in Bali. The exploration was based on Tri Hita Karana, a local societal value held by the people of Bali. This study employed a two-phase research approach, where the first phase focused on exploring the social and environmental reporting practices of the company, while the second phase centered on refining and assessing the applicability of this reporting model in other companies. The results of this study show that the appropriate model of social and environmental accounting for Indonesian companies should consist of four dimensions: economic, environmental, social, and spiritual. Among these dimensions, the implementation of the spiritual dimension in social and environmental accounting faces the greatest challenges.
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Prasetya, Syarief Gerald. "PENGARUH PELAYANAN PINJAMAN KREDIT TERHADAP KEPUTUSAN MEMBELI PADA PT. BESS FINANCE CABANG LEUWILIANG BOGOR." Jurnal Ilmiah Binaniaga 9, no. 1B (June 21, 2019): 75. http://dx.doi.org/10.33062/jib.v9i1b.333.
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Quality of care is the central point for service companies because it will mempengruhi customer satisfaction. It is intended that all the goods or services being offered will have a good place in the eyes of society. Customer satisfaction will occur if service quality is good, where good service quality includes five dimensions of service quality, namely: physical evidence (tangible), reliability (realibility), responsiveness (responsiveness), assurance (assurance), several benefits, including relationships between the company and its customers to be harmonious, allowing repurchase and creation of customer loyalty and member recommendation by word of mouth (word of mouth) that benefit the company. Provide the best services, responsiveness dimension includes the willingness of employees to help customers and provide prompt delivery, assurance dimension includes courtesy of employees and their ability to evoke a sense of trust and confidence of consumers, as well as the dimensions of empathy that includes a sense of caring and concern given to the customer. The fifth dimension beyond so-called SERVQUAL (service quality), which is an instrument measuring the quality of service.Keyword:Service quality
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Purnamasari, Devi. "PENGARUH PERSEPSI DOWNLINE TENTANG KUALITAS JASA UPLINE PADA MULTI LEVEL MARKETING TIANSHI TERHADAP LOYALITAS DOWNLINE DI MALANG (Studi pada jaringan Akhmad Fidzan)." Jurnal Ilmiah Komunikasi Makna 4, no. 2 (August 14, 2013): 149. http://dx.doi.org/10.30659/jikm.4.2.149-163.
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Good service quality dimensions will provide an incentivite to customers to establish a strong bond with company.Reverse poor service means the company�s reputation will go down, so the company leaders must know what the most influential variable on the dimension of service quality in a Multi Level Marketing company to rise the reputation of a company. A satisfaction who have received referrals effect on loyality, which it is suitable with statement Lam et.al (2002:31) who proved that service quality has an impact on satisfaction and satisfaction on loyalty.This study aims to identify and analyze the influence of service quality dimensions upline downline loyality either simultaneously or partially and to investigate and analyze the variables of service quality dimensions dominate the downline. An examination loyalty is done sub Stockists Uno Tianshi Business Center in Malang Jl.Griya Santa Malang by using a sample population of 60 respondents.The type of analysis is explanatory research with survey method. A technics of taking over a sampling using purposive sampling. A source premire data using the result of qestionaire and secondary data is literature and data from internet. An analysis implements used is multiple liniear regression.Result of multiple regression analyze is the dimension of service quality (X) consisting of physical evidence (X1),reliability (X2), responsiveness (X3), collateral (X4), and empathy (X5) is significant and simultaneous downline loyality (Y). While the effects is partially downline loyality (Y) just empathy variables(X5),while the four other variables that influence but do not significant. Except can also be shown that the variable of empathy (X5) is significantly dominant downline loyality (Y).Keywords: dimension of service quality, consisting of physical evidence, reliability, responsiveness, collateral, empathy and downline loyality.
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Zarei, Behrouz, Flora Amanati, and Kasra Amanati. "Privatization and corporate entrepreneurship in telecommunication companies." Journal of Entrepreneurship and Public Policy 6, no. 1 (April 10, 2017): 60–71. http://dx.doi.org/10.1108/jepp-05-2016-0019.
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Purpose The purpose of this paper is to investigate the effect of privatization on corporate entrepreneurship in Telecommunication Company of Iran (TCI). The study examines the five dimensions of entrepreneurial orientation including innovativeness, risk taking, proactiveness, competitive aggressiveness and autonomy, before and after privatization. Design/methodology/approach Using a “descriptive-survey” method, the required data were collected from a sample of 32 senior and middle managers with over ten years of management and work experience, who were project team members for business transformation working in TCI before and after privatization. Findings The results show that after privatization, the company acts more entrepreneurially. The most considerable dimension is its aggressive competition through entering competitive markets and increasing risk taking to develop new services, products and processes. Originality/value Although many studies have been performed on privatization and entrepreneurship in the past, to the best of the authors’ knowledge, the effect of privatization on every dimension of entrepreneurial orientation has not been investigated in a large company.
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Passaro, Pierluigi. "Market and Company Dimension in the Internet Age." European Scientific Journal, ESJ 13, no. 25 (September 30, 2017): 12. http://dx.doi.org/10.19044/esj.2017.v13n25p12.
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The analysis and the study of market and company dimension takes on a particular interest for those who analyze and study the set of problems typical of company economy. The starting point, nowadays, is the verification, from most experts openly shown, of the strict correlation of the two phenomena and, actually of their mutual influence. The analysis of these ones assumes a particular attention in light of what is happening in front of our eyes. Those which appeared irrefutable certainties are now completely put into play again, very often, for determined aspects, completely overturned in regard to the previous certainties. Our effort will consist in a detailed study of the two phenomena included in the great world of internet. The company is a very complex organism. It consists of the organization in its inner of a set of functions, which have to be dimensioned one to the others to obtain a mutual functionality and a harmonic development. The organization of the company functions is a binding necessity for adherence of them to the needs and expectations of market to which the company turns its attention and interest. This combination of functions with the chosen external environment represents the focal point of our interest. It is well clear that the changes which intervene either in one or in other environment, that must combine, necessarily produce some variations that assure the lingering of harmony already reached in the two sections.
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Hindarwati, Enny Noegraheni, and Anintia Jayasari. "Analisis Kualitas Pelayanan PT Jasa Raharja dengan Metode Servqual." Binus Business Review 5, no. 2 (November 28, 2014): 626. http://dx.doi.org/10.21512/bbr.v5i2.1186.
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In order to improve the image of insurance company, this study was done to find a picture of the accident victim’s satisfaction with the service of insurance company Jasa Raharja. Descriptive quantitative research was conducted with a population of accident victims. Data were taken with questionnaires by 80 respondents and data analysis used SERVQUAL. The results showed that the overall levels of accident victim’s satisfaction with the service of insurance company Jasa Raharja levels are disatisfied. This is evident from the value of the gap between perception and negative expectation. Dimensions of perceived service quality as dissatisfaction by the accident victims are the reliability, responsiveness, assurance, and empathy dimension. Result was obtained from this research gap between perception and expectation of service with a value of - 0.0284. Therefore, it is suggested to the insurance company Jasa Raharja to improve services to accident victims, especially dimensions unsatisfactory service for accident victims.
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Utama, Yopi Yudha, Eko Ganis Sukoharsono, and Zaki Baridwan. "The Urgency in Implementing the Accounting Sustainability of Spiritual Dimension in the Sustainability of Company." Journal of Accounting and Business Education 3, no. 1 (September 1, 2018): 105. http://dx.doi.org/10.26675/jabe.v3i1.11560.
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The purpose of this paper is to understand the concept of accounting sustainability of spiritual dimension as a concept of sustainability. Sustainability accounting of spiritual dimension or can be called as Aksus is a sustainable concept which contains the spiritual dimension that complements the previous three dimensions (profit, people, and planet). This study uses the critical discourse analysis method of Norman Fairclough. The result is that there is a representation of Sukoharsono's thoughts in the text, as well as the relation to Sukoharsono's reader and identity for the readers that occur on the look of a text. Thought of concern for the survival of all beings is present in the text. At the level of discourse practice such as the production of texts, Sukoharsono does so with great caution and accordance with the sciences he has had, so it can be said if the production of the text is a manifestation of his perspective on accounting and sustainability. At the level of sociocultural practice, there is an influence of the current business situation and the social community that exists. The analysis shows Sukoharsono's commitment to the world of accounting and sustainability, and that business people always continue to care about the survival of all beings in addition to fulfilling their benefits
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Bughin-Maindiaux, Christiane. "A new dimension of company performance: The nonfinancial indicators." International Advances in Economic Research 5, no. 1 (February 1999): 149. http://dx.doi.org/10.1007/bf02295044.
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Zhang, Dongyong, Mengge Hao, and Stephen Morse. "Is Environmental Sustainability Taking a Backseat in China after COVID-19? The Perspective of Business Managers." Sustainability 12, no. 24 (December 11, 2020): 10369. http://dx.doi.org/10.3390/su122410369.
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China’s quick economic recovery from COVID-19 has presented a narrow but vast opportunity to build an economy that is cleaner, fairer, and safer. Will China grab this opportunity? The answer rests with both business managers and the government. Based on a questionnaire survey of 1160 owners and managers of companies headquartered in 32 regions of China and covering 30 industries, this paper explores how COVID-19 has impacted Chinese business, especially with regard to the three dimensions of sustainability (economic, social, and environmental). The results suggest that Chinese companies’ sustainability priorities have been shifted towards the social dimension both during COVID-19 and into the post-pandemic phase, regardless of the type of ownership, company size, or market focus (domestic, overseas, or mixture of the two). However, all types of company prioritize the need for economic sustainability in the post-pandemic phase and in relative terms the importance of the environmental dimension has been diminished. Hence the potential for a post-pandemic environmental rebound effect in China is clear. But it does not have to be the case if Chinese businesses and the government take actions to change its recovery plans to embrace the environmental dimension of sustainability. The paper puts forward some suggestions and recommendations for businesses and the government.
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Sutanto, Agus. "Pengukuran Kualitas Jasa Bengkel Sepeda Motor SM di Kota Padang dengan Metode Servqual." Jurnal Optimasi Sistem Industri 10, no. 2 (October 5, 2011): 154. http://dx.doi.org/10.25077/josi.v10.n2.p154-159.2011.
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This paper is concerned with the measurement of customer satisfaction a motorcycle repair shop in the city of Padang on the quality of service received by the SERVQUAL method. The method was developed in the 1980s by Zeithaml, Parasuraman & Berry used a questionnaire to measure quality of service. With this, it is known how big the gap (gap) that exists between perceptions and expectations of customers of a service company. Method of quantitatively measuring the quality of this service, contains dimensions such as tangibles (physical facilities and personnel), responsiveness (responsiveness), realibility (reliability), assurance (security) and empathy (empathy). The purpose of the use of the SERVQUAL dimensions is to make program improvements in the control of service-oriented to customer satisfaction, as one of the company's strategy to empower Total Quality Service. From the analysis of 84 samples without weighting the data of interest can be concluded that there is a gap between perception with expectations in every dimension. The sequence starts from the dimensions of each dimension with the largest gap is tangible dimension, followed by the dimensions of assurance, reliability, empathy and responsiveness of the last dimension. The average total gap of each dimension is equal to -0.8664. This suggests that the quality of service expected by customers has not been achieved. From the analysis of the value obtained by the dimensional weight of the interests of tangible (physical facilities and personnel) should get the greatest attention to be fixed.Keywords: Servqual, repair shop, service
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Kountur, Ronny, and Lady Aprilia. "A Factor Analysis of Corporate Financial Performance: Prospect for New Dimension." ACRN Journal of Finance and Risk Perspectives 9, no. 1 (2020): 113–19. http://dx.doi.org/10.35944/jofrp.2020.9.1.009.
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This study aims to find the dimensions of financial indicators where both ratio and non-ratio indicators are accommodated. It is expected that the new dimensions of financial indicators be found. Both Exploratory and Confirmatory Factor Analysis is used in analyzing the data. Data are taken from 120 companies listed in Indonesian Stock Exchange (IDX). Twenty financial indicators from the financial reports of each company are identified. While it has been a common practice to use ratio in indicating financial performance, it is not common to use an individual value from financial statements as financial indicators. This study shows that financial indicators can be grouped into four dimensions; they are Operational Performance, Asset-Income Performance, Owner Returns Performance and Leverage Performance. All of the non-ratio indicators that are expressed in the amount are grouped in the Asset-Income Performance dimension. New dimensions of financial performance indicators that do not commonly exist in this study, they are Asset-Income, and Leverage Performance. With the new dimension, non-financial performances such as customer satisfaction, corporate social responsibility, reputation, nepotism, and professionalism may be detected.
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Huang, Chin-Yin, Tung-Ting Yang, Wu-Lin Chen, and Shimon Y. Nof. "Reference Architecture for Collaborative Design." International Journal of Computers Communications & Control 5, no. 1 (March 1, 2010): 71. http://dx.doi.org/10.15837/ijccc.2010.1.2465.
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Issues and themes of Collaborative Design (CD) addressed by research done so far are so extensive that when running a project of collaborative design, people may lack directions or guidelines to support the whole picture. Hence, developing reference architecture for CD is important and necessary in the academic and the empirical fields. Reference architecture provides the systematic, elementary skeleton and can be extended and adapted to diverse, changing environments. It also provides a comprehensive framework and enables practices implemented more thoroughly and easily. The reference architecture developed in this re-search is formed along three dimensions: decision aspect, design stage, and collaboration scope. There are five elements in the dimension of decision aspect: (1) participant, (2) product, (3) process, (4) organization, and (5) information. The dimension of design stage includes three stages: (1) planning and concepting, (2) system-level design and detail design, and (3) testing and prototyping. The dimension of collaboration scope includes three types of collaboration: (1) cross-functional, (2) cross-company, and (3) cross-industry. Because of the three reference dimensions, a cubic architecture is developed. The cubic reference architecture helps decision-makers in dealing with implementing a CD project or activity. It also serves as a guideline for CD system developers or people involved in the design collaboration to figure out their own responsibility functions and their relations with other members. Demonstration of how to use the reference architecture in developing design collaboration activities and specifying the details for cross-company CD is also provided in this research.
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Ratia, Lineo Rosina, and Sule Erdem Tuzlukaya. "The relationship of the dimensions of job satisfaction to job performance: A case study of a multinational company in Lesotho." Journal of Research in Emerging Markets 1, no. 3 (August 8, 2019): 8–19. http://dx.doi.org/10.30585/jrems.v1i3.356.
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This study aims to investigate job satisfaction and job performance relationship in a multinational company in the least developed country. This study also examines the relationship between job satisfaction dimensions and job performance of the employees. Data were collected from a sample of the leading multinational telecommunication company in Lesotho. The aforementioned relationships were tested based on correlation analysis and multiple regression analysis. Although there is an extensive body of research regarding job satisfaction and job performance relationship, the research concerning the two variables in multinational companies in the least developed countries is rather few and overlooked. The results demonstrate that there is empirical support for the hypothesized relationships except for operating conditions sub-dimension of job satisfaction.
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Гончаренко and S. Goncharenko. "THE ESTIMATED EXPERIMENTAL EVALUATION OF ENGINEERING SPECIFICATIONS OF TRUCK TIRES BY DIMENSION 315/60R22,5 AND 315/80R22,5 FOR MODELS NF -201 NR-201 AND THEIR SAMPLES." Alternative energy sources in the transport-technological complex: problems and prospects of rational use of 3, no. 1 (March 16, 2016): 63–69. http://dx.doi.org/10.12737/18779.
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Comparative engineering and performance characteristics of domestic and best foreign truck tires by “Michelin” company by dimension 315/60R22,5 , both for control and drive tires are given. So as for tires by dimension 315/80R22,5 , both control and drive ones. Performance tests were made both in stand and lab conditions, so as in trial conditions in similar conditions on the certified equipment. The evaluation of tires was made according to the GOST demands 5513-97.As the result comparative characteristics of domestic and best foreign truck tires by “Michelin” company were achieved.
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Morisaki Mego, Jesús Daniel, Patricia del Rocío Chávarry Ysla, and Francisco Pedro Morisaki Mego. "STRATEGY FOR HUMAN TALENT AND JOB SKILLS IN AN AGRO-INDUSTRIAL COMPANY." Journal of Management and Business Education 3, no. 3 (November 7, 2020): 297–307. http://dx.doi.org/10.35564/jmbe.2020.0018.
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The present research aimed to determine how deficiencies in the management of administrative human talent influence the levels of development of labor competencies in an agro-industrial company, theoretically based on the process of development of human talent and its dynamics, at the same time it diagnosed the current state of the competences of administrative collaborators. The methodology was mixed, descriptive, using the survey with its structured questionnaire validated by Cronbach's alpha, whose population was made up of 40 administrative collaborators and the sample was 27. At the consolidated level, the attitude dimension reached an average mean of 2, 76, knowledge competence 2.46 and skill competence an average mean of 2.47. The results reveal that there are deficiencies in various competencies of human talent, which correspond to the three operationalized dimensions: attitude, knowledge, ability. It was concluded that the collaborators of the agroindustrial company presented deficiencies in their labor competencies in the 3 dimensions addressed, since a human talent development strategy is urgently needed to improve the levels of labor competencies in the collaborators.
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Stankov, Sanja, Jasmina Poštin, Marko Konjikušić, Aleksandra Jagodić-Rusić, Hadži Stojković, and Edin Strukan. "Effects of different control variables on workplace bullying in organizations in Serbia." Journal of Engineering Management and Competitiveness 10, no. 2 (2020): 127–40. http://dx.doi.org/10.5937/jemc2002127s.
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This paper presents the results of the research of the six control variables impact on workplace bullying dimension and harassment items. Gender of respondents, Age of respondents, Education of respondents, National origin of the company, Ownership structure of the company, and Size of the company (number of employees) were used as control variables. The research was conducted through a survey with respondents, and respondents are employees in Serbian organizations, at different hierarchical levels. The sample included 536 questionnaires. T-test was applied to average ratings of the workplace bullying dimensions and and self-labelling (mistreatment) item and in compliance with the aforementioned control variables. It was indicated that workplace bullying is not present in organizations in Serbia to a large extent, but it is still higher than in some highly developed countries. The size of the company (number of employees) has been identified as the only, hence a very important factor in the emergence of workplace bullying in organizations in Serbia. Workplace bullying is more emphasized in large companies than in small ones. This phenomenon is discussed in the paper.
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Puspitasari, Dita, and Sri Surjani Tjahjawati. "Pengaruh Kualitas Produk kartuHALO Terhadap Kepuasan Pengguna (Studi pada GraPARI Telkomsel MTC Bandung)." Jurnal Riset Bisnis dan Investasi 2, no. 3 (March 15, 2017): 56. http://dx.doi.org/10.35697/jrbi.v2i3.93.
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Every company does business by producing a product or service with good quality. Quality is very important for the company because every company has its own standards based on specifications set. The quality is also very important for consumers because consumers who determine the needs and desires as well as closely related to satisfaction will be felt after using the product. Customer satisfaction is also very important for the company because the company trying to provide something that is needed, desired and sought after by consumers, and ultimately the consumer will be satisfied. Satisfaction is also very important for consumers because it is something to be gained by comparing the expectations of the performance of the products that have been purchased. This study aims to determine the effect on product quality kartuHALO user satisfaction in GraPARI MTC Telkomsel Bandung. The method used in this research is descriptive method, with the results stating that kartuHALO product quality and user satisfaction in GraPARI MTC Telkomsel Bandung is quite good. Of the eight dimensions of the variable product quality, performance dimension had the highest contribution is 4.14 and the dimensions of durability contribute to the bottom at 3.86. For user satisfaction, from the existing three-dimensional, dimensions of emotional factors contribute to the high at 4.02 and dimensions contribute to its lowest price of 3.66. This study used a questionnaire distributed to 270 respondents. Based on the research that has been done, regression equation Y = 7.483 + 0,283X. The study states that kartuHALO product quality and user satisfaction has a strong positive correlation of 0.582 and product quality kartuHALO affect user satisfaction of 33.9%.
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Mohammad Al-Khaldi, Mohammad Humoud, Hani Irtemah, and Samer Fawaz Alhawari. "The Impact of Transformational Leadership on Organizational Identification in Kuwaiti Islamic Banks." Modern Applied Science 14, no. 7 (June 25, 2020): 111. http://dx.doi.org/10.5539/mas.v14n7p111.
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This study aimed to identify the impact of transformational leadership on organizational identification in Kuwaiti Islamic banks. The study population consists of the administrators of the five Kuwaiti Islamic banks and a random sample of 200 administrators was withdrawn to distribute the study questionnaire to them.
It is found that each of the transformational leadership dimensions is applied in Kuwaiti Islamic banks, and the dimension of Intellectual Simulation is more applied than other dimensions of transformational leadership. The study also found that Individual considerations is the most transformational dimension of leadership affecting organizational identification.
The researcher recommends the attention to the delegation of powers to employees in the executive departments in order to enhance their response to decisions related to their work, and the need for the management of the company to satisfy the needs and desires of its employees.
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Drumwright, Minette E. "Company Advertising with a Social Dimension: The Role of Noneconomic Criteria." Journal of Marketing 60, no. 4 (October 1996): 71–87. http://dx.doi.org/10.1177/002224299606000407.
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The author examines company advertising campaigns with social dimensions and compares them to matched standard, or nonsocial, campaigns. The author investigates the managers’ objectives for the campaigns with social dimensions, examines the processes creating them, and develops a model for explaining success factors. Most campaigns have mixed objectives, both economic and social, which have many implications. Although these campaigns are not particularly effective in achieving traditional economic objectives, such as increasing sales, they are highly effective in achieving company-oriented objectives, such as motivating the work force or communicating the essence of the company's mission. Drawing on research and theory related to organizational identification, the author discusses causal mechanisms underlying social campaigns’ effectiveness with company-oriented objectives and presents directions for further research. Ethical considerations and managerial implications are discussed, as well.
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Duffett, Rodney, Tudor Edu, Norbert Haydam, Iliuta-Costel Negricea, and Rodica Zaharia. "A Multi-Dimensional Approach of Green Marketing Competitive Advantage: A Perspective of Small Medium and Micro Enterprises from Western Cape, South Africa." Sustainability 10, no. 10 (October 18, 2018): 3764. http://dx.doi.org/10.3390/su10103764.
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The study focuses on green competitive advantage from a multi-dimensional perspective, investigating the impact of green marketing tools and company descriptive variables on these dimensions. The data were collected from small, medium and micro enterprises (SMME) from Western Cape/South Africa, an area marked by long-term water consumption restrictions. A qualitative approach was considered for variable tailoring to the SMMEs’ peculiarities, followed by a quantitative study, employing a sample of 237 companies, for testing each competitive advantage dimension against the established green marketing tools and company descriptive variables using logistic regressions. Each competitiveness variable was explained by at least one green marketing tool. Donating money and/or allocating time for environmental purposes explained three dependent variables, while selling biodegradable/recycled/refurbished products had an inverse relationship with two of them. Business type and number of operational years had a significant impact on three dimensions. This study enriches the literature by using green competitive advantage dimensions and not a latent factor, analyzing the impact of company descriptive variables as explanatory variables and prompting green strategies for small and medium businesses. The model could be improved by tests in other geographic areas, including green distribution and price variables and other descriptive factors (turnover, responsible investment and internationalization).
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Syaleh, Hariman. "Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Konsumen Menggunakan Jasa Penginapan." Journal of Economic, Bussines and Accounting (COSTING) 2, no. 1 (December 27, 2018): 138–48. http://dx.doi.org/10.31539/costing.v2i1.330.
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Service quality is a way of working companies that try to hold continuous quality improvements to the processes, products and services produced by the company. This study aims to see the effect of the dimensions of service quality on customer satisfaction using lodging services at Kharisma Hotel Bukittinggi. The population of 1656 consumers and the sample in this study were 100 consumers. Data was collected through questionnaire deployment with Likert scale models then tested to the currency and reliability of the questionnaire. The data analysis technique used is the linear regression method. The results of this study are a). service quality Tangible (X1) dimension has a positive and significant influence on customer satisfaction at Kharisma Hotel Bukittinggi. b). the service quality of the Empathy (X2) dimension has a positive and significant influence on customer satisfaction at Kharisma Hotel Bukittinggi. c). the quality of service dimensions of Responsiveness (X3) there is a positive and significant influence on customer satisfaction at Kharisma Hotel Bukittinggi. d). service quality dimensions (Reliability) (X4) there is a positive and significant influence on customer satisfaction at Kharisma Hotel Bukittinggi. e) the service quality of the Assurance (X5) dimension has a positive and significant influence on customer satisfaction at Kharisma Hotel Bukittinggi.
Keywords: Service Quality, Consumer Satisfaction.
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Arqawi, Samer, Fadi Herzallah, Suah Abu Hafiza, and Mohannad Abumwais. "Administrative Innovation and Entrepreneurship Strategy: Relationship and Impact Case study In the Palestinian Islamic Development Company." مجلة جامعة فلسطين التقنية خضوري للأبحاث 8, no. 1 (February 20, 2020): 62–84. http://dx.doi.org/10.53671/ptukrj.v8i1.87.
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This research aims to study the relationship and impact between the application of managerial innovation and the strategy of entrepreneurship in terms of (creativity, offensive competition, proactive, and risk-taking) in the Palestinian Islamic Development Company as a case study. The research followed the descriptive analytical method, based on the methodology of modeling structural equations through the use of the Advanced Statistical Analysis Program (Smart PLS3) to test the study hypotheses. The research community consists of the employees working in the company's supervisory sites, who number (80) members, and a comprehensive inventory method was chosen to collect the study data. The results of the statistical analysis proved that there is a correlation and impact between the dimension of administrative innovation and the entrepreneurial strategy for workers in the Islamic Palestinian Development Company. In addition, the results of the statistical analysis showed the acceptance of sub-assumptions between the dimension of management innovation and the dimensions of the entrepreneurial strategy in terms of (creativity, offensive competition, proactive, and risk appropriation). The impact of this research shows the necessity for the company to focus on enhancing administrative innovation and the components of the entrepreneurial strategy by removing all obstacles that prevent it from reaching individuals; by giving workers complete freedom in creating modern management methods to get rid of the rigidity of the organizational structure, and trying to create a section on innovation from Those with creative and entrepreneurial ideas in line with the requirements of the times.
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Arqawi, Samer, Fadi Herzallah, Suah Abu Hafiza, and Mohannad Abumwais. "Administrative Innovation and Entrepreneurship Strategy: Relationship and Impact Case study In the Palestinian Islamic Development Company." مجلة جامعة فلسطين التقنية للأبحاث 8, no. 1 (February 20, 2020): 62–84. http://dx.doi.org/10.53671/pturj.v8i1.87.
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This research aims to study the relationship and impact between the application of managerial innovation and the strategy of entrepreneurship in terms of (creativity, offensive competition, proactive, and risk-taking) in the Palestinian Islamic Development Company as a case study. The research followed the descriptive analytical method, based on the methodology of modeling structural equations through the use of the Advanced Statistical Analysis Program (Smart PLS3) to test the study hypotheses. The research community consists of the employees working in the company's supervisory sites, who number (80) members, and a comprehensive inventory method was chosen to collect the study data. The results of the statistical analysis proved that there is a correlation and impact between the dimension of administrative innovation and the entrepreneurial strategy for workers in the Islamic Palestinian Development Company. In addition, the results of the statistical analysis showed the acceptance of sub-assumptions between the dimension of management innovation and the dimensions of the entrepreneurial strategy in terms of (creativity, offensive competition, proactive, and risk appropriation). The impact of this research shows the necessity for the company to focus on enhancing administrative innovation and the components of the entrepreneurial strategy by removing all obstacles that prevent it from reaching individuals; by giving workers complete freedom in creating modern management methods to get rid of the rigidity of the organizational structure, and trying to create a section on innovation from Those with creative and entrepreneurial ideas in line with the requirements of the times.
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Thomas, Bejoy John, and P. C. Sekar. "Measurement and Validity of Jennifer Aaker's Brand Personality Scale for Colgate Brand." Vikalpa: The Journal for Decision Makers 33, no. 3 (July 2008): 49–62. http://dx.doi.org/10.1177/0256090920080304.
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Brand differentiation is now becoming an important tactic for combating competition in the hostile marketplace. A viable solution for establishing the distinctiveness of a brand is through brand personality. Attaching personalities to brands contributes to a differentiating brand identity, which can make brands more desirable to the consumer. Jennifer Aaker developed a specialized brand personality scale, the five dimensions of the scale being sincerity, excitement, competence, sophistication, and ruggedness. This study focused on measuring the brand personality of Colgate brand and exploring the model validity of Jennifer Aaker's Brand Personality scale. The study indicated that: About 93 per cent of the respondents used toothpaste and toothbrush among the oral care products. About 55 per cent of the respondents used only Colgate brand and about 39 per cent used Close-up and Pepsodent together with Colgate brand. 61 per cent of the respondents who were using only Colgate brand were using the brand for more than three years which indicates that most of the respondents had an understanding about the Colgate brand. Most of the respondents who were using more than one brand have indicated that they switch among the brands once in three months or once in more than six months. About 53 per cent of the respondents have indicated that they prefer Colgate dental cream among Colgate paste brands and 35 per cent Colgate Cibaca top among Colgate toothbrush brands. Confirmatory Factor Analysis revealed that ruggedness, competence, and excitement are the main dimensions of Colgate Brand Personality. This shows that the company should stress more on its functional benefits than the emotional benefits whenever the company introduces a new brand, new ad campaign or any other form of communication with the user. The items—trendy, exciting, and young—under Exciting Dimension are more relevant for the Colgate brand and the items—cool, contemporary and imaginative—are not applicable to the Colgate brand. This will be a major finding for the company and ad agency because they can improve the score in this dimension by concentrating on the creativity and contemporariness of its advertisements and other promotional materials. Also, the items—confident, secure, and hardworking—under Competence Dimension are more relevant for the Colgate Brand and the item—successful—is not applicable to the Colgate brand. This finding will be an eye opener for the company A validity check of the scale using Factor Analysis was carried out which indicates that the number of dimensions of Brand Personality is 13 and that about 10 items of Jennifer Aaker—s Brand Personality scale are not applicable in the Indian situation. The applicability of this scale in the Indian situation was not checked because it required an exploratory study to identify the dimensions of Brand Personality in the Indian situation. Hence, identifying the Indian Brand Personality construct can be undertaken by future researchers.
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Tho’in, Muhammad. "Pengaruh Faktor-faktor Kualitas Jasa terhadap Kepuasan Nasabah di Baitul Mal Wat Tamwil (BMT) Tekun Karanggede Boyolali." Muqtasid: Jurnal Ekonomi dan Perbankan Syariah 2, no. 1 (July 1, 2011): 73. http://dx.doi.org/10.18326/muqtasid.v2i1.73-89.
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This study aims to determine (1) Is there a significant effect of service quality that consists of tangible, reliability, responsiveness, assurance, and empathy towards customer satisfaction.2 ) Factors of service quality dimensions of the most dominant. The results showed that: (1) There is a significant influence of the quality of service which consists of tangible, reliability, responsiveness, assurance, and empathy towards customer satisfaction. This is evident from the results of regression analysis is to obtain the value Fhitung > Ftabel (30,744 > 2,45) on a significance level of 5%. That is giving evidence on service, reliability personnel in providing service, accuracy in the grasp of officers respond to complaints of customers, providing service guarantees, and giving attention to customer complaints led to customer attention and loyalty to the company, (2) Reliability dimension is the dimension that gives the dominant influence on customer satisfaction. It can be seen from the calculated value of t-hitung reliability dimension (4,004) is higher than other dimensions t-hitung tangibles (3,106), responsiveness (3,779), assurance (2 ,614), and emphaty (3,188). This means that if the reliability in providing services cause customers to feel satisfied.
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Rita, Maria Rio, and Andrew Thomas Thren. "A three-dimensional model of MSME performance: an agenda for further research." BISMA (Bisnis dan Manajemen) 12, no. 1 (October 17, 2019): 1. http://dx.doi.org/10.26740/bisma.v12n1.p1-14.
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This paper discusses company performance measurement literature as well as surveys the development of the newest literature about this topic. This study provides a performance measurement model modification that can be applied in Micro, Small, and Medium-sized Enterprises (MSMEs). Qualitative research with a meta-synthesis method was used in this research to produce a new and wider viewpoint and understanding of the MSME performance measurement dimension. The purpose of this research is to produce a new measurement of MSME performance by inputting the entrepreneurial performance element, besides the financial measurement element and the market element. This entrepreneurial dimension can supplement the previously developed company performance measurement indicators.
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Susanto, Hendro, and Christina Whidya Utami. "VALUE CREATION NETWORKING DIMENSION DOMINATION ON ENTREPRENEURIAL MARKETING BEHAVIOR: A PERSPECTIVE OVERVIEW OF COMPANIES MANAGED BY FOUNDERS AND PROFESSIONALS." International Journal of Industrial Management 5 (February 24, 2020): 20–28. http://dx.doi.org/10.15282/ijim.5.0.2020.5619.
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The aim of this study is to fill the gap in the study of Entrepreneurial Marketing behaviour. Previous studies are found to be insufficient in determining the most dominant dimension that contributes to the differences in entrepreneurial marketing behaviour when implemented in companies with certain characteristics. Entrepreneurial marketing dimension in this study focuses on Growth Orientation, Opportunity Orientation, Total customer focus, Value creation Networking, Informal Market Analysis, Closeness to The Market, and whether those factors result in differences in the behaviour of founders and professionals in managing companies. The study was conducted on 406 business owners in 8 provinces in Indonesia. Snowball sampling was used to select the respondents from the overall company population in Indonesia, be it services or manufacturing company. The result of the study indicates that lower Entrepreneurial Marketing behaviour is found in companies managed by founders compared to companies managed by professionals. This study also contributes to findings on Value Creation Networking dimension that is proven to be the most dominant dimension in influencing Entrepreneurial Marketing behaviour, be it for founders or professionals in managing companies.
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Jaakson, Krista, Hannele-Marianne Aljaste, and Piia Uusi-Kakkuri. "Dimensions of organisational innovativeness and company financial performance in the biotechnology sector." International Journal of Manpower 40, no. 6 (September 2, 2019): 1110–30. http://dx.doi.org/10.1108/ijm-02-2018-0078.
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Purpose The relationship between organisational innovativeness (OI) and company performance has been studied extensively, and the associations found have mostly been positive. However, as OI is a multidimensional concept, more nuanced research is needed to identify which dimensions of innovativeness companies should focus on. The purpose of this paper is to longitudinally investigate the links between dimensions of OI and company financial performance, based on a sample of Finnish and Estonian pharmaceutical biotechnology companies. Design/methodology/approach Interviews inquiring about OI were conducted in 26 biotechnology companies and then their performance was measured over three subsequent years using objective financial data. Due to limited sample size, qualitative comparative analysis is employed in addition to non-parametric statistical tests. Findings Overall, OI did not decisively influence financial performance in the studied sector. There were, however, dimensions related to human resource policies that appeared to have more potential to positively impact financial performance, whereas the strategic dimension was actually aversive to certain performance indicators. Research limitations/implications The study limitations are a small sample, possible managerial bias in the assessment of OI, and focus on financial measures only. Practical implications The study demonstrates that OI is a multidimensional construct and not all dimensions play an equal role in financial performance. Innovation-supportive human resource policies and strategic flexibility contributes to financial performance in the pharmaceutical biotechnology sector. Originality/value The contribution of the study is the analysis of a specific sector with a longitudinal approach by bridging quantitative and qualitative approach.
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Drumwright, Minette E. "Company Advertising with a Social Dimension: The Role of Noneconomic Criteria." Journal of Marketing 60, no. 4 (October 1996): 71. http://dx.doi.org/10.2307/1251902.
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LEE CHONG HO, Hur,Hee-Young, and Dongmyong Lee. "The Validity of "Social" Dimension of Service Company Employee's Job Satisfaction." Journal of Product Research 29, no. 1 (January 2011): 91–105. http://dx.doi.org/10.36345/kacst.2011.29.1.008.
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Scott, Ariel Osterweis. "Watering the studio: Dance company 5è dimension rehearses in dakar, senegal." Women & Performance: a journal of feminist theory 16, no. 3 (November 2006): 475–76. http://dx.doi.org/10.1080/07407700600960321.
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Yuliati, Dewi. "Education and Training Program towards Work Achievement for Employees of Developer’s Company." TRIKONOMIKA 15, no. 2 (December 29, 2016): 66. http://dx.doi.org/10.23969/trikonomika.v15i2.385.
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The purpose of this research is to know the influence of education and training programs towards work’s achievement for employees in developer’s company Kota Bunga, Puncak, Cianjur Regency. Education and training programs consist of hardware and software dimension; as well as work achievement with the dimension of quantity and quality. Education and training variables were both assessed in terms of respondents’ responses. The results reflect that most employees would assume that training is a very important. Work achievement is the contribution of individuals or groups either in quantity or in quality against the purpose of the company. Based on the respondents’ responses, employees’ work achievement is considered as excellent. Hypothesis test shows that there is a significant and positive influence on the program of education and training towards work achievement of employees.
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Zeng, Qinqin, and Wouter W.A. Beelaerts van Blokland. "Exploring Company Performance Measurement for Truck Manufacturers." Journal for the Advancement of Performance Information and Value 10, no. 1 (March 13, 2020): 102–24. http://dx.doi.org/10.37265/japiv.v10i1.25.
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This paper aims to develop a quantitative model of company performance from an inventory perspective for truck manufacturers. With the inventory performance as a new dimension, fourteen indicators are identified to form a conceptual framework for truck manufacturers to measure their company performance. Accordingly, techniques of the fuzzy logic and the analytic network process (ANP) are used to generate the quantitative model, considering the interdependency between the indicators and the uncertainty arising from human qualitative judgments. A case study is conducted in nine truck manufacturers, with time series data from the fiscal year 2004 to 2015. The ranking result out of the Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) is used as a validation, which proves the higher accuracy of the model developed.
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Voloboieva, I. O., O. I. Kravchuk, and D. V. Varshava. "The Value Dimension of the Employer Brand: Influencing the Staff Engagement." Business Inform 4, no. 519 (2021): 302–9. http://dx.doi.org/10.32983/2222-4459-2021-4-302-309.
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The article is aimed at examining the impact of the employer brand on the choice of a job seeker. After studying and analyzing the works of many foreign and domestic scholars, the main approaches to the definition of the concept of «employer brand» are considered and the authors’ definition of this concept is proposed. As result of the carried out research, both the external and the internal elements of the employer brand are systematized; the employer value proposition (EVP), constituting an integral part of the employer brand, is substantiated; a survey of LinkedIn users was conducted in order to identify the influence of the employer brand on the choice of job seekers; the main priority elements of branding are defined. The carried out research allows to conclude that employer branding and the current EVP are among the most priority directions of the company’s activity in attracting the best specialists and preserving talents in the company. The value proposition of the employer should be the strategy of the company, oriented to employees, being consistent with them. To develop a strong brand and increase the attractiveness and competitiveness of the organization, the value proposition of the employer must be unique. The EVP should be a real embodiment of the benefits offered by the company to employee, otherwise it will be impossible to retain the employees involved and form loyalty to the company in them. Prospects for further research in this direction are to determine the degree of influence of digitalization of business on the development of the employer brand, and, at the theoretical level, – a study and closer definition of some components of the employer brand.
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Oyadomari, José Carlos Tiomatsu, Bruno Duque, Edelcio Koitiro Nisiyama, Ronaldo Gomes Dultra-de-Lima, and Octavio Ribeiro de Mendonça Neto. "Use of management reports and performance of sales managers in an insurance company." Revista Contabilidade & Finanças 29, no. 78 (August 2, 2018): 343–54. http://dx.doi.org/10.1590/1808-057x201805970.
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ABSTRACT This article aims to investigate the relationship between perceptions of the enabling dimension and the technical validity of the management reports of an insurance company and the performance of its sales managers, mediated by the use of these reports. Companies invest resources in providing management reports for business managers to take decisions, so understanding what influences the use of these reports and whether this use is associated with performance constitutes a relevant subject for both academia and professional practice. The results may be useful for organizations that are taking decisions to invest in management reports, showing that technical validity is what best influences the use of these reports, at least in the short term, which is also a contribution to the theory. Secondary data were combined with a survey of 231 respondents from an insurance company and analyzed using the structural equation modeling (SEM) technique via partial least squares (PLS). The article contributes to the literature and management accounting practice by demonstrating that, unlike in previous studies, the enabling dimension does not positively influence the use of management reports. On the other hand, the study shows that technical validity, which is a more tangible dimension of the quality of management reports, is positively associated with their use and that this use influences the performance of the sales managers. Keywords: use of management reports, sales performance, sales managers, insurers, enabling.
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Kumar, Aalok, and Ramesh A. "An MCDM framework for assessment of social sustainability indicators of the freight transport industry under uncertainty. A multi-company perspective." Journal of Enterprise Information Management 33, no. 5 (April 3, 2020): 1023–58. http://dx.doi.org/10.1108/jeim-09-2019-0272.
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PurposeThe balancing of sustainability dimensions is the prime agenda of supply chain organisations. The supply chain sustainability greatly influenced by its freight transport activities. Most of the previous work discussed the economic and environmental sustainability of freight transport industry; although the social sustainability (SS) dimension paid less attention to researchers and practitioners of emerging economies. The purpose of this study is to investigate the importance of SS indicators in the freight transport industry. The SS assessment framework is validated with the Indian freight transport industry.Design/methodology/approachThe proposed framework considers four SS dimension and 25 indicators. The SS indicators’ importance varies with the individual company's prospect. Therefore the proposed framework is used in multi-company perspective as well as in industry perspective to present more realistic results. The importance weight of SS dimension and indicators are computed with a novel multi-criteria decision-making (MCDM) method, i.e. fuzzy best–worst method (FBWM).FindingsThe prioritisation of SS indicators in each company perspective is compared with an industry perspective. The contribution to community health and education program is most valuable indicator followed by the prevention of child and forced labour. The model robustness is tested through sensitivity analysis and reported that less variation in indicators’ ranking.Originality/valueTo authors best of knowledge, this is the first study to highlight the importance of SS indicators in the freight transport industry. This study contributes to the sustainability assessment literature by providing a nuanced perception of the SS indicators and put forward managerial implications for improving the SS of the freight transport industry. The proposed framework could be treated as a benchmark for other developing nation's freight transport industry.
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Rodrigues, Margarida, Maria do Céu Alves, Cidália Oliveira, José Vale, and Rui Silva. "The Impact of Strategy, Environment, and the Management System on the Foreign Subsidiary: The Implication for Open Innovation." Journal of Open Innovation: Technology, Market, and Complexity 7, no. 1 (February 1, 2021): 51. http://dx.doi.org/10.3390/joitmc7010051.
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With globalisation, there has been an intensification of investments by foreign groups in sectors strategic to their country of origin, such as some minerals. It is, therefore, crucial for a parent company to implement specific controls in its management control systems. In these circumstances, this study aims to determine the degree of control exercised by the parent company over a subsidiary in cultural and organisational dimensions. In addition, other exogenous factors (entities and external factors) influence this system. The results obtained showed that the parent company had an influence on the Management Control System (MCS) of the subsidiary and changed the way control was exercised there, but was unable to deal with macroeconomic instability, environmental and strategic uncertainty, and, consequently, the management risk involved in the extractive activity; in this case, for this subsidiary to operate a seam mine and not be aware of it since it is essentially a commercial, economic group. In addition to these effects on the organisational dimension and the cultural dimension, the shareholders were unable to integrate the subsidiary’s organisational and local culture, which generated some dynamic tension with the expatriate. In addition to the theoretical framework used, it was confirmed that the Flamholtz model is passive to implement in industries in general, particularly in the extractive industry. Finally, some final considerations were made about the management control system, in which the argument is reinforced that there must be empathy between the local staff and the expatriate, as a representative of the shareholders, in order for this system to be a vehicle for the effective transfer of knowledge between both parties, as well as to be supported by open innovation.
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Bogeanu-Popa, Maria-Mădălina, and Mariana Man. "The companies’ characteristics impact on the performance’s sustainable reporting. Case study on Bucharest Stock Exchange listed companies." MATEC Web of Conferences 342 (2021): 08004. http://dx.doi.org/10.1051/matecconf/202134208004.
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The actual economic environment, which is in a continuous dynamic, obligates the economic entities to rethink their periodic performance reporting method. In this context, drafting a report of interest for the stakeholders, which would contain financial as well as non-financial information, becomes a challenge. Integrating the exigencies of the sustainable development of economic, social and environment nature in a sustainable report of performance represents in the long run an indispensable requirement for any stock exchange listed company. This paper aims to analyse three characteristics of the Bucharest Stock Exchange (BSE) listed companies: dimension (ED), rentability (ARR) and company recognition (EER). The control variable (EO) is given by the objectives the company follows. The data in this paper has been collected from annual reports drafted by BSE listed companies on the Regulated Market referring to 2019. The results obtained through econometric research have revealed the fact that the objectives (EO), the dimension (ED) and the company’s rentability (ARR) have a significant impact on the sustainable reporting of their performance.
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Fury, Cheryl. "The First English East India Company Voyage, 1601–1603: The Human Dimension." International Journal of Maritime History 24, no. 2 (December 2012): 69–96. http://dx.doi.org/10.1177/084387141202400204.
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Drejeris, Rolandas, and Danguolė Oželienė. "NEW APPROACH TO THE TECHNOLOGICAL ASPECT OF CORPORATE SUSTAINABLE DEVELOPMENT." Business: Theory and Practice 20 (August 29, 2019): 363–71. http://dx.doi.org/10.3846/btp.2019.34.
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Enterprises that seek for sustainable development should align economic interests with environmental and social requirements. It is not enough to take into account just these basics components. Technology plays a significant role in company activity. The aim of this article is to highlight the relationship between the dimensions characterising sustainability and to take a deeper look at the structure of the concept of sustainability, so that to understand in more detail the completeness of the dimensions of sustainability. For achieving this aim is necessary through the analysis of researchers’ opinions to apply the logical assessment, systematisation, and comparison of information, selects the most important information describing the sustainability of technology, highlights the relationships between the technological aspect of sustainability and other sustainability dimensions, evaluates the technological processes of the corporate product in terms of sustainability, clarifies and presents arguments highlighting the importance of the technological aspect in sustainable business activity, rejects inappropriate arguments, identifies links between the arguments, and, basing on the information, proves and/or formulates anew some logical considerations to justify the full competency of the technological dimension in the sustainable development framework. Article proved that sustainable development contains the technological dimension which is added to the four classical dimensions and serves as an axis that determines the contents of other sustainability parts.
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Lindqvist, Lars-Johan, and Peter Björk. "Perceived Safety as an Important Quality Dimension among Senior Tourists." Tourism Economics 6, no. 2 (June 2000): 151–58. http://dx.doi.org/10.5367/000000000101297541.
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The discussion of competitive edge in companies is often based on issues of quality and loyalty. Senior tourists are mostly very loyal to tourism companies provided that high-quality services are offered. Perceived quality is the result of a cognitive elaboration, including a comparison of individual needs and wants with the product offered by the company. Ageing takes place in three dimensions – physiological, sociological and cognitive – changing the consumer requirements that the tourism industry has to meet. Safety is the quality dimension analysed in this paper and age-related personal safety (ARPS) is distinguished from general personal safety (GPS). The results from quasi-structured interviews carried out in Finland among senior tourists show that perceived safety is an important factor in their decision making and that the perceived importance of this factor increases as the tourist grows older.
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Arini, Syarifah. "Analisis Kepuasan Konsumen Dalam Menggunakan Jasa Pengiriman Paket Pos Optima Pada PT. Pos Indonesia (persero) Cabang Pontianak." JURNAL MANAJEMEN MOTIVASI 9, no. 3 (November 25, 2013): 293. http://dx.doi.org/10.29406/jmm.v9i3.212.
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Research to analyze customer satisfaction at optimal postal parcel delivery service at PT Pos Indonesia (Persero) Branch Pontianak. Dimension-imensi examined are reliability, responsiveness, assurance, empathy, and tangibles. This study used survey methods, data collection techniques, namely: observation, interviews, questionnaires, and documentation study. Samples used as many as 100 people by using purposive sampling. analysis using Cartesian diagram. The results of this study indicate that the majority of respondents were satisfied with the service of PT Pos Indonesia (Persero) Branch Pontianak with an average satisfaction level of 3.91 and the value of the average rate of interest of 4.34 dimension of service quality the most satisfied customers is assurance dimension and physical evidence, where the majority of respondents' votes are in quadrant B, which means that the interest and customer satisfaction are at a high level and in accordance with the wishes of the consumer. Dimensional quality of services that they are in quadrant A, which means the consumer is not satisfied then it should be further enhanced by the company. While the dimensions of the quality of services that are in quadrant C and D in which the interests of consumers are at a low level is considered normal practice even though consumers are satisfied because it is not very important.Keywords: Satisfaction, Service Quality Dimensions Services
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Maloney, Courtney. "Reframing Solidarity: Company Magazine as Family Album." Journal of Working-Class Studies 3, no. 1 (June 1, 2018): 50–67. http://dx.doi.org/10.13001/jwcs.v3i1.6117.
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We are witnessing a time of shrinking labor unions across the globe. Among member states of the Organisation for Economic Co-operation and Development, rates of union membership have declined from 30% in 1985 to 20% today (McCarthy 2017). In the U.S., the current rate is just 10.7% (Yadoo 2018). We have seen along with this the concomitant reduction in working-class and middle-class standards of living. Technological, political, and economic factors have impacted this change, but there is a cultural dimension to it as well. From the moment industrial unions in the U.S. gained power, corporations began to counter workingclass solidarity with alternative narratives that emphasized individualism, domesticity, and leisure. This article illuminates such efforts with a reading of one particularly sophisticated example from the mid-twentieth century, in which a steel corporation’s company magazine used workers’ own participation and self-representations in an effort to reorient notions of solidarity toward an identification with the corporation as family.