Books on the topic 'Complaint Management'

Stauss, Bernd, and Wolfgang Seidel. Effective Complaint Management. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-319-98705-7.

Garding, Stefan, and Andrea Bruns. Complaint Management and Channel Choice. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-18179-0.

Royal Canadian Mounted Police External Review Committee. Post-complaint management: The impact of complaint procedures on police discipline. Ottawa, Ont: Royal Canadian Mounted Police External Review Committee, 1990.

Lauer, Bill. Water quality complaint investigator's guide. Denver, CO: American Water Works Association, 2014.

Water quality complaint investigator's field guide. Denver, CO: American Water Works Association, 2005.

Pindur, Wolfgang. A manager's guide to informal complaint handling. Alexandria, Va: International Personnel Management Association, 1990.

Complaint management excellence: Creating customer loyalty through service recovery. London: Kogan Page, 2012.

Bear, John. Send this jerk the bedbug letter: How companies, politicians, and the mass media deal with complaints, and how to be a more effective complainer. Berkeley, Calif: Ten Speed Press, 1996.

McCabe, Douglas M. Corporate nonunion complaint procedures and systems: A strategic human resources management analysis. New York: Praeger, 1988.

Audits, California Bureau of State. Department of Fair Employment and Housing: Its complaint processing needs more effective management. Sacramento, Calif: Bureau of State Audits, 1997.

Faed, Alireza. An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry. Heidelberg: Springer International Publishing, 2013. http://dx.doi.org/10.1007/978-3-319-00324-5.

Faed, Alireza. An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry. Heidelberg: Springer International Publishing, 2013.

British Columbia. Legislative Assembly. Special Committee to Review the Police Complaint Process. First report. Victoria, B.C: Special Committee to Review the Police Complaint Process, 2002.

author, Lim Nelson, Rand Corporation, and National Defense Research Institute (U.S.), eds. Improving the timeliness of Equal Employment Opportunity complaint processing in Department of Defense. Santa Monica, Calif: RAND Corporation, 2015.

Complaints management: Turning negatives into positives. London: British Standards Institute, 2012.

Office, General Accounting. Equal Employment Opportunity: Rising trends in EEO complaint caseloads in the federal sector : briefing report to congressional requestors. Washington, D.C: The Office, 1998.

Police management: Professional integrity in policing. Hauppauge, N.Y: Nova Science Publisher's, 2010.

Office, General Accounting. Equal employment opportunity: Complaint caseloads rising, with effects of new regulations on future trends unclear : report to congressional requesters. Washington, D.C: The Office, 1999.

Office, General Accounting. Equal employment opportunity: Complaint caseloads rising, with effects of new regulations on future trends unclear : report to Congressional requesters. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): The Office, 1999.

United States. Congress. House. Committee on Government Reform. Subcommittee on Civil Service. EEO data and complaint processing problems: Hearing before the Subcommittee on the Civil Service of the Committee on Government Reform, House of Representatives, One Hundred Sixth Congress, second session, March 29, 2000. Washington: U.S. G.P.O., 2001.

1961-, Lickiss Rachel, and Hughes David 1945-, eds. Tenants' complaints and the reform of housing management. Aldershot, Hants, England: Dartmouth, 1997.

Differential diagnosis of common complaints. 2nd ed. Philadelphia: Saunders, 1993.

Differential diagnosis of common complaints. 3rd ed. Philadelphia: Saunders, 1996.

Differential diagnosis of common complaints. Philadelphia: Saunders, 1986.

Differential diagnosis of common complaints. 5th ed. Philadelphia: Saunders/Elsevier, 2007.

Gottschalk, Petter. Policing the police: Knowledge management in law enforcement. Hauppauge, NY: Nova Science Publishers, 2009.

Auditor-General, Victoria Office of the. Managing complaints against ticket inspectors. Melbourne, Vic: Victorian Government Printer, 2008.

Ruyter, Ko de. Dissatisfaction management: A study into the use of consumer dissatisfaction as a source of management information by organizations. Utrecht: Uitgeverij Lemma BV, 1993.

Cashing in on complaints: Turning disappointed diners into gold. Gig Harbor, WA: Hospitality Masters Press, 1997.

Western Australia. Office of the Auditor General. Righting the wrongs: Complaints management in the Western Australian Public Sector. West Perth, W.A: Auditor General, 2001.

Schafer, R. C. Clinical chiropractic: The management of pain and disability : upper body complaints. Huntington, CA: Associated Chiropractic Academic Press, 1991.

California. Bureau of State Audits. Department of Health Services: Its drug management techniques are similar to those of health maintenance organizations. Sacramento, Calif: Bureau of State Audits, 1997.

Real-world customer service. Naperville, Ill: Sourcebooks, 1996.

Investigations, United States Congress House Committee on Veterans' Affairs Subcommittee on Oversight and. Department of Veterans Affairs Office of Resolution Management and the Office of Employment Discrimination Complaint Adjudication: Hearing before the Subcommittee Oversight and Investigations of the Committee on Veterans' Affairs, House of Representatives, One Hundred Sixth Congress, first session, September 30, 1999. Washington: U.S. G.P.O., 2000.

New York (State). Division of Management Audit and State Financial Services. Department of Health, nursing home complaints. [Albany, N.Y: The Division, 2002.

Tuck, Sarah S. Surviving EEO complaints: A handbook for federal managers. 2nd ed. Arlington, VA: Dewey, 2007.

Tuck, Sarah S. Surviving EEO complaints: A handbook for federal managers. 2nd ed. Arlington, VA: Dewey, 2007.

Tuck, Sarah S. Surviving EEO complaints: A handbook for federal managers. 3rd ed. Arlington, VA: Dewey Publications, 2010.

Tuck, Sarah S. Surviving EEO complaints: A handbook for federal managers. Arlington, Va: Dewey, 2000.

Fu wu shi bai qing kuang xia de xiao fei zhe bu man yi xin ren yu zhuan huan guan xi yan jiu. Beijing Shi: Guang ming ri bao chu ban she, 2010.

Great Britain. Department of Health and Social Services, Northern Ireland. Health and Personal Social Services Management Executive. Acting on complaints: The HPSS Managemnet Executive's resonse to 'Being heard', the report of a review committee on NHS complaints procedures. [Belfast]: HPSS Management Executive, 1995.

San Francisco (Calif.). Office of the Controller. City Services Auditor Division. Office of Citizen Complaints: Weak case management and organizational issues degrade OCC's performance. San Francisco: Office of the Controller, 2007.

South Africa. Public Service Commission. Branch: Integrity and Anti-Corruption. Fact sheet on the management of complaints lodged with the Public Service Commission. Pretoria: Public Service Commission, 2012.

Sue, Farrant, and Aldbourne Associates, eds. Managing neighbour complaints in social housing: A handbook for practitioners. Aldbourne: Aldbourne Associates, 1993.

Zhongdong, Fang, and Wang Yiyi, eds. Wu ye guan li tou su an li fen xi: Wuyeguanlitousuanlifenxi. Guangzhou Shi: Guangdong jing ji chu ban she, 2004.

United States. Congress. Office of Compliance. Annual report of the Office of Compliance: Communication from the Executive Director, the Office of Compliance. [Washington, D.C: U.S. G.P.O., 1997.

Aradhana, Maria. Complaint Management in the Hotel Industry. Abhijeet Publications, 2007.

Complaint Management: The Heart of CRM. South-Western Educational Pub, 2005.

Educational Resources Information Center (U.S.), ed. SEA complaint management procedures: A national survey. [Plantation, FL]: South Atlantic Regional Resource Center, 1998.

Stauss, Bernd, and Wolfgang Seidel. Effective Complaint Management: The Business Case for Customer Satisfaction. Springer, 2019.