Relevant bibliographies by topics / Computer software Customer relations

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers

Academic literature on the topic 'Computer software Customer relations'

Author: Grafiati
Published: 4 June 2021
Last updated: 13 February 2022

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Journal articles on the topic "Computer software Customer relations"

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Grow, Kristine. "Constructing CRM [Customer Relations Management]." EDPACS 29, no. 10 (2002): 15–16. http://dx.doi.org/10.1201/1079/43279.29.10.20020228/35124.2.

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Frenkel, Stephen. "Workplace Relations: Past, Present and Future." Australian Journal of Management 27, no. 1_suppl (2002): 149–59. http://dx.doi.org/10.1177/031289620202701s15.

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This paper briefly describes and explains a research trajectory that spans 25 years and provides some pointers for future research. Three sets of studies are addressed and organised thematically. The theme of the first research program is industrial conflict and accommodation, and the settings include strike-prone industries in Britain and Australia in the decade, 1973–83. The second set of studies addresses the theme of globalisation and the impact of multinational corporations on workplace relations. Relevant settings include countries in Africa, Europe and especially Asia in the period, 199
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Gassmann, Oliver, Patricia Sandmeier, and Christoph H. Wecht. "Extreme customer innovation in the front-end: learning from a new software paradigm." International Journal of Technology Management 33, no. 1 (2006): 46. http://dx.doi.org/10.1504/ijtm.2006.008191.

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Seong Leem, Choon, and YongKi Yoon. "A maturity model and an evaluation system of software customer satisfaction: the case of software companies in Korea." Industrial Management & Data Systems 104, no. 4 (2004): 347–54. http://dx.doi.org/10.1108/02635570410530757.

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Vaittinen, Eija, and Miia Martinsuo. "Industrial customers’ organizational readiness for new advanced services." Journal of Manufacturing Technology Management 30, no. 7 (2019): 1073–96. http://dx.doi.org/10.1108/jmtm-07-2018-0194.

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Purpose Manufacturing firms delivering complex products and systems are increasingly offering advanced data-based services. Customers, however, are not always willing to adopt manufacturers’ advanced services, so manufacturers need knowledge of how to promote customers’ service readiness. The purpose of this paper is to further develop the concept of service readiness by proposing a framework for industrial customers’ organizational dimension of service readiness and by increasing the understanding of the conditions underpinning that service readiness. Design/methodology/approach This case stu
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Makutėnienė, Daiva, and Lionginas Čiupaila. "PROBLEMS AND FEATURES OF INTELLIGENT DESIGN OF ROOFS/INTELEKTINIO PROJEKTAVIMO PROBLEMOS IR YPATYBĖS RENOVUOJANT STOGUS." JOURNAL OF CIVIL ENGINEERING AND MANAGEMENT 5, no. 4 (1999): 265–71. http://dx.doi.org/10.3846/13921525.1999.10531474.

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Intelligent computer-aided design is impossible without the object of design, component parts, participants of the process and analysis of their relations. The control of these relations was performed without computer. Therefore the processes flew without optimal criteria and technics of optimisation. Renovation of a building will depend on three most important concerned groups involved in the process: customers; designing organisations; building and constructing organisations. The entire process of design—from the idea to complete documentation—must be planned and executed with consideration
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El Mokadem, Mohamed. "ISO 9000 moderation role over supply chain alignment in manufacturing context." Journal of Manufacturing Technology Management 27, no. 3 (2016): 338–63. http://dx.doi.org/10.1108/jmtm-03-2015-0015.

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Purpose – The purpose of this paper is to investigate the extent to which International Standardization Organization (ISO) 9000 implementation is associated with better alignment of supply chain activities. Design/methodology/approach – This research hypothesized the moderation effect of ISO 9000 over the alignment between customer priorities from one side and supplier selection criteria priorities from the other side. Collected survey data were analyzed using cluster analysis. Then, moderated regression analysis using ordinary least squares was employed to test the study hypotheses. Findings
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Hannola, Lea, Samuli Kortelainen, Hannu Kärkkäinen, and Markku Tuominen. "Utilizing front‐end‐of‐innovation concepts in software development." Industrial Management & Data Systems 109, no. 7 (2009): 898–915. http://dx.doi.org/10.1108/02635570910982265.

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PurposeThe traditional front‐end‐of‐innovation (FEI) research and requirements engineering (RE) in software development have realized the opportunities for overall innovation process improvements by focusing on improving the front‐end activities. The purpose of this paper is to investigate and compare the managerial perceptions on the similarities and differences in the FEI concepts between software industry and the traditional industrial sector.Design/methodology/approachThe research approach of this paper can be categorized as a case study. Causal cognitive maps are used as graphic tools for
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Dos Santos Barcelos, Mara Regina, Carlos Francisco Simões Gomes, Adriana Manzolillo Sanseverino, and Marcos Dos Santos. "Literature review on software metrics and a New Proposal." Exatas & Engenharias 11, no. 32 (2021): 33–59. http://dx.doi.org/10.25242/885x113220212284.

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The use of metrics is important in software development activities as they make it possible to check quality, identify failures and other benefits. The objective of this paper is to propose a new software metric based on a bibliometric study and a literature review on software metrics. The bibliometric research was carried out in the Scopus and Web of Science databases to identify the distribution of articles by year of publication, the main authors, affiliation, country, the most common languages, the types of documents, journals with more publications, areas of knowledge, and the keyword clu
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Weng, Sung-Shun, Kai-Ying Chen, and Chih-Yuan Li. "Application of the Analytic Hierarchy Process and Grey Relational Analysis for Vendor Selection of Spare Parts Planning Software." Symmetry 11, no. 9 (2019): 1182. http://dx.doi.org/10.3390/sym11091182.

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The success of after-sales services fundamentally depends on the possibility of symmetry balancing needs, supply and customer satisfaction. Spare parts planning (SPP) software selection is an investment in balancing the symmetry of inventory control, which directly affects the success of after-sales services. This paper presents the analytic hierarchy process (AHP) and grey relational analysis (GRA) as potential multi-criteria decision making (MCDM) methods for software selection. The application of these methods can be decreased by decision-makers’ subjectivity, which leads to consistency and
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Dissertations / Theses on the topic "Computer software Customer relations"

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Holmström, Helena. "Community-based customer involvement for improving packaged software development /." Göteborg : Department of Informatics, Univ, 2004. http://www.handels.gu.se/epc/archive/00004060/01/Holmstrom.pdf.

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Jia, Hao. "A web application for Medasolution Healthcare Company customer service system." CSUSB ScholarWorks, 2005. https://scholarworks.lib.csusb.edu/etd-project/2612.

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Medasolution is a virtual company designed by the author to handle Medicare insurance business. The web application (which uses ASP.net and SQL Server 2000) facilitates communication between Medasolution and all its clients: members, employers, brokers, and medicare providers through separate web pages based on their category levels. The program incorporates security so that it follows government privacy rules regarding client information.
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Hou, Pingyu. "Customer relationship management for banking system." CSUSB ScholarWorks, 2004. https://scholarworks.lib.csusb.edu/etd-project/2635.

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The purpose of this project is to design, build, and implement a Customer Relationship Management (CRM) system for a bank. CRM BANKING is an online application that caters to strengthening and stabilizing customer relationships in a bank.
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Lima, Michell Angelo Santos. "Flexibilidade no desenvolvimento de software: a percepção de gerentes de projeto em Aracaju-SE." Pós-graduação em Administração, 2013. https://ri.ufs.br/handle/riufs/2999.

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Managers of software development projects increasingly need to deal with factors such as competition, demand for quality, shorter product life cycles and constant technological changes in the market. Thus, it was realized that flexibility is a critical issue for software development projects, since it is necessary to improve the ability of responses to market changes, so that there are few reworks, minimized costs, responsiveness and capacity innovation. Aiming to contribute to this discussion, this study sought to investigate how the characteristics of flexibility are perceived by project
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Smith, George Barrett. "Evaluating innovative multimedia customer handling systems." Thesis, University of Glasgow, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.312671.

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Ravelo, Jesus N. "Relations, graphs and programs." Thesis, University of Oxford, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.299107.

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Abdulfattah, Fatthwia. "The effect of electronic customer relationship on customer satisfaction : a study in web banking in Saudi Arabia." Thesis, University of Huddersfield, 2012. http://eprints.hud.ac.uk/id/eprint/18098/.

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E-CRM emerges from the Internet and web technology to facilitate the implementation of CRM; it focuses on Internet or web-based interaction between banks and their customers. In particular, E-CRM enables banks to provide appropriate service and products to satisfy the customer and enhance customer loyalty, Furthermore, E-CRM features are vital for managing customer relationships online. They are generally referred to as concrete website functionality or tools and they are required for customizing, personalizing and interacting with the customer. Without E-CRM features, CRM could not be realize
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Sherry, John William 1961. "Conversational analysis of microcomputer software: The role of customer support." Thesis, The University of Arizona, 1990. http://hdl.handle.net/10150/291327.

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User-friendliness is a common goal of microcomputer software design, yet little attention has been paid to the importance of many conversation-like features of user interface. Computers are incapable of accessing the vast amount of contextual information that humans routinely employ in conversation. Through other means, microcomputers imitate features of conversation, often establishing in users false expectations of communicative competence. Such means usually fail to meet what Goffman (1976) has characterized as the "systemic" and "ritual" constraints of interaction. The increasing ubiquity
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Günter, Manuel. "Customer-based IP service monitoring with mobile software agents /." Basel [u.a.] : Birkhäuser, 2002. http://www.loc.gov/catdir/enhancements/fy0812/2002074391-d.html.

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Barton, John K. (John Kent) Carleton University Dissertation Management Studies. "Customer satisfaction with the industrial telemarketing of computer software products and support services." Ottawa, 1991.

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Books on the topic "Computer software Customer relations"

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Holmström, Helena. Community-based customer involvement for improving packaged software development. Dept. of Informatics, Göteborg University, 2004.

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Kilroy, Craig R. An assessment of the role of commitment in relationships between Irish application software companies and their foreign customers. University College Dublin, 1992.

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Practical Zendesk administration: [best practices for setting up your customer service platform]. O'Reilly Media, 2012.

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Geoff, Ables, and ebrary Inc, eds. Microsoft Dynamics CRM 2011 administration bible. Wiley, 2011.

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Inc, ebrary, ed. Oracle Siebel CRM 8 developer's handbook: A practical guide to configuring, automating, and extending Siebel CRM applications. Packt Enterprise, 2011.

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Scott, Joel. Microsoft CRM For Dummies. John Wiley & Sons, Ltd., 2004.

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Wolenik, Marc J. Microsoft Dynamics CRM unleashed. Sams Pub., 2008.

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Gallagher, Richard S. Effective software customer support. International Thomson Computer Press, 1995.

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Effective software customer support. International Thomson Computer Press, 1995.

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Steger, Jim. Working with Microsoft Dynamics CRM 4.0. 2nd ed. Microsoft Press, 2008.

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Book chapters on the topic "Computer software Customer relations"

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Galitsky, Boris. "Managing Customer Relations in an Explainable Way." In Human–Computer Interaction Series. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-52167-7_8.

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Khan, Aurangzeb, Baharum Baharudin, and Khairullah Khan. "Sentiment Classification from Online Customer Reviews Using Lexical Contextual Sentence Structure." In Software Engineering and Computer Systems. Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-22170-5_28.

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Kreichgauer, Ulrich. "ISO Standards for Standard Software: Accountability, Customer Expectations and Reality." In Lecture Notes in Computer Science. Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-21675-6_17.

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Kupferman, Orna, Nir Piterman, and Moshe Y. Vardi. "Fair Equivalence Relations." In FST TCS 2000: Foundations of Software Technology and Theoretical Computer Science. Springer Berlin Heidelberg, 2000. http://dx.doi.org/10.1007/3-540-44450-5_12.

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Cruz-Frutos, Robert Danilo, Paola Vanessa Perez-Parrales, and Ricardo Patricio Medina-Chicaiza. "Evolution of the Technologies Used for the Customer Relationship Management CRM." In Artificial Intelligence, Computer and Software Engineering Advances. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-68083-1_13.

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Fehlmann, Thomas, and Eberhard Kranich. "Customer-Driven Software Product Development Software Products for the Social Media World – A Case Study." In Communications in Computer and Information Science. Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-39179-8_27.

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Wichansky, Anna M. "Customer Boards as Vehicles of Change in Enterprise Software User Experience." In Lecture Notes in Computer Science. Springer Berlin Heidelberg, 2009. http://dx.doi.org/10.1007/978-3-642-02556-3_36.

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Jansen, Slinger, Wouter Buts, Sjaak Brinkkemper, and André van der Hoek. "Benchmarking the Customer Configuration Updating Process of the International Product Software Industry." In Lecture Notes in Computer Science. Springer Berlin Heidelberg, 2010. http://dx.doi.org/10.1007/978-3-642-14347-2_32.

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Berghammer, Rudolf, and Gunther Schmidt. "RELVIEW — A Computer System for the Manipulation of Relations." In Algebraic Methodology and Software Technology (AMAST’93). Springer London, 1994. http://dx.doi.org/10.1007/978-1-4471-3227-1_43.

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Bley, K., and I. Ugi. "Computer — Assisted Analysis of Qualitative Structure/Activity Relations of Organic Molecules." In Software Development in Chemistry 4. Springer Berlin Heidelberg, 1990. http://dx.doi.org/10.1007/978-3-642-75430-2_8.

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Conference papers on the topic "Computer software Customer relations"

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Weiwen, Xiong, Chen Liang, Zhang Zhiyong, and Qiu Zhuqiang. "RFM Value and Grey Relation Based Customer Segmentation Model in the Logistics Market Segmentation." In 2008 International Conference on Computer Science and Software Engineering (CSSE 2008). IEEE, 2008. http://dx.doi.org/10.1109/csse.2008.79.

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Goncalves, Cassio D., and Michael Kokkolaras. "Value-Driven Modeling of Tactical and Operational Decisions in Support of Aerospace Product-Service Systems Design." In ASME 2015 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2015. http://dx.doi.org/10.1115/detc2015-46965.

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Competitive markets and complex business-to-business environments compel manufacturers to provide innovative service offerings along with their products. This necessitates effective methodologires for developing and implementing sucessful new business strategies. This article presents an approach to model tactical and operational decisions to support the design and development of Product-Service Systems (PSSs). A combination of Quality Function Deployment and Design-to-Cost techniques is proposed as the first step of a PSS design framework that aids design engineers to determine the relations
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Guo, Yi, Zhiqing Shao, and Nan Hua. "Implicit Customer Relations Mining with the Event-Indexing Model." In 2009 ETP International Conference on Future Computer and Communication (FCC). IEEE, 2009. http://dx.doi.org/10.1109/fcc.2009.80.

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Huang, Hui-Hsin. "The partial relations between monetary and interpurchase time in customer purchase behavior." In 2013 International Conference on Sport Science and Computer Science. WIT Press, 2014. http://dx.doi.org/10.2495/cccs130191.

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Weixin, Tian, and Zhu Fuxi. "Text Document Clustering Based on the Modifying Relations." In 2008 International Conference on Computer Science and Software Engineering. IEEE, 2008. http://dx.doi.org/10.1109/csse.2008.1545.

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Dong, Wei, Ji Wang, Changzhi Zhao, Xian Zhang, and Jie Tian. "Automating Software FMEA via Formal Analysis of Dependence Relations." In 2008 32nd Annual IEEE International Computer Software and Applications Conference. IEEE, 2008. http://dx.doi.org/10.1109/compsac.2008.71.

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Yabas, Utku, Hakki Candan Cankaya, and Turker Ince. "Customer Churn Prediction for Telecom Services." In 2012 IEEE 36th Annual Computer Software and Applications Conference - COMPSAC 2012. IEEE, 2012. http://dx.doi.org/10.1109/compsac.2012.54.

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Ruo, Hu, and Chen Chao Tian. "Customer Demands-Based Formalized Expression of Information Security Resources." In 2008 International Conference on Computer Science and Software Engineering. IEEE, 2008. http://dx.doi.org/10.1109/csse.2008.468.

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Tang, Liang, Junming Hou, Wanshan Wang, and Ke Jing. "A Study on Customer Individual Demand-Oriented Networked Manufacturing System." In 2008 International Conference on Computer Science and Software Engineering. IEEE, 2008. http://dx.doi.org/10.1109/csse.2008.1354.

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Li, Xiaoling, Wei Wang, and Haibo Xv. "Application of 3D Virtual Presentation Technology in Product Customer System." In 2008 International Conference on Computer Science and Software Engineering. IEEE, 2008. http://dx.doi.org/10.1109/csse.2008.680.

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