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Relevant bibliographies by topics / Computer software Customer relations / Books

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Books on the topic 'Computer software Customer relations'

Author: Grafiati

Published: 4 June 2021

Last updated: 13 February 2022

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1

Holmström, Helena. Community-based customer involvement for improving packaged software development. Dept. of Informatics, Göteborg University, 2004.

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2

Kilroy, Craig R. An assessment of the role of commitment in relationships between Irish application software companies and their foreign customers. University College Dublin, 1992.

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3

Practical Zendesk administration: [best practices for setting up your customer service platform]. O'Reilly Media, 2012.

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4

Geoff, Ables, and ebrary Inc, eds. Microsoft Dynamics CRM 2011 administration bible. Wiley, 2011.

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5

Inc, ebrary, ed. Oracle Siebel CRM 8 developer's handbook: A practical guide to configuring, automating, and extending Siebel CRM applications. Packt Enterprise, 2011.

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6

Scott, Joel. Microsoft CRM For Dummies. John Wiley & Sons, Ltd., 2004.

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7

Wolenik, Marc J. Microsoft Dynamics CRM unleashed. Sams Pub., 2008.

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8

Gallagher, Richard S. Effective software customer support. International Thomson Computer Press, 1995.

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9

Effective software customer support. International Thomson Computer Press, 1995.

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10

Steger, Jim. Working with Microsoft Dynamics CRM 4.0. 2nd ed. Microsoft Press, 2008.

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11

Steger, Jim. Working with Microsoft Dynamics CRM 4.0. 2nd ed. Microsoft Press, 2008.

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12

Ginac, Frank P. Customer oriented software quality assurance. Prentice Hall PTR, 1998.

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13

Software-Service: Servicepolitik von Software-Herstellern. P. Lang, 1994.

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14

Jim, Steger, ed. Working with Microsoft Dynamics CRM 3.0. Microsoft Press, 2006.

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15

C, Patton Peter, Zultner Richard E, and Jayaswal Bijay K. 1949-, eds. Understanding customer needs: Software QFD and the voice of the customer. Prentice Hall, 2007.

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16

Günter, Manuel. Customer-based IP service monitoring with mobile software agents. Birkhäuser Verlag, 2002.

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17

Beyer, Hugh. Contextual design: Defining customer-centered systems. Morgan Kaufmann, 1998.

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18

Tourniaire, Françoise. The art of software support: Design and operation of support centers and help desks. Prentice Hall PTR, 1997.

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19

Customer relationship management: Electronic customer care in the new economy. Springer, 2002.

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20

Kristy, Fraser, ed. The computer support directory: Voice, fax, and online access numbers. McGraw-Hill, 1995.

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21

Sharp, Duane E. Customer Relationship Management Systems Handbook. Taylor and Francis, 2002.

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22

Mertic, John. Building on SugarCRM. O'Reilly Media, 2011.

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23

The Seminole: The first people of Florida. Bridgestone Books, 2003.

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24

Inc, ebrary, ed. Implementing SugarCRM 5.x: Install, configure, and administer a robust customer relationship management system using SugarCRM. Packt Pub. Ltd., 2010.

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25

Michael, Weigl, Bull Tim, and ebrary Inc, eds. Oracle Siebel CRM 8 installation and management: Install, configure, and manage a robust customer relationship management system using Siebel CRM. Packt Pub., 2010.

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26

International Business Machines Corporation. International Technical Support Center. Service delivery technology center: Best practices on e-ESM installation and configuration. IBM, International Technical Support Organization, 2000.

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27

Mike, Jacka J., ed. Auditing social media: A governance and risk guide. Wiley, 2011.

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28

SugarCRM for dummies. Wiley, 2009.

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29

Eid, Riyad. Successful customer relationship management programs and technologies: Issues and trends. Business Science Reference, 2012.

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30

Aaron, Yetter, and Hostetler Hoss, eds. Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management. Apress, 2009.

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31

Mathena, Justin. Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management. Apress, 2009.

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32

Vardhan, Bhaiya Rajya, ed. Microsoft Dynamics CRM 4 integration unleashed. SAMS, 2010.

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33

Managing stakeholders in software development projects. Elsevier Butterworth-Heinemann, 2005.

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34

Customer segmentation and clustering using SAS Enterprise Miner. 2nd ed. SAS, 2011.

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35

Metric, John. The definitive guide to SugarCRM: Better business applications. Apress, 2009.

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36

Michael, Cusack. Online customer care : strategies for call center excellence. ASQ Quality Press, 1998.

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37

Michael, Cusack. Online customer care : strategies for call center excellence. ASQ Quality Press, 1998.

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38

Craig, James. e-Business readiness: A customer-focused framework. Addison-Wesley, 2001.

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39

EBSCOhost, ed. Help Desk 100 Success Secrets - Helpdesk Need to Know topics covering Help desk jobs, Help desk software, computer Help desk, Help desk support, Helpdesk jobs, IT Help desk and Much More. Emereo Pty Limited, 2008.

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40

CRM at the speed of light: Essential customer strategies for the 21st century. 3rd ed. McGraw-Hill/Osborne, 2004.

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41

Greenberg, Paul. CRM at the speed of light: Capturing and keeping customers in Internet real time. 2nd ed. McGraw-Hill/Osborne, 2002.

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42

Greenberg, Paul. CRM at the speed of light: Social CRM strategies, tools, and techniques for engaging your customers. 4th ed. McGraw-Hill, 2009.

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43

Greenberg, Paul. CRM at the Speed of Light. McGraw-Hill, 2009.

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44

CRM at the speed of light: Capturing and keeping customers in Internet real time. Osborne, 2001.

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45

CRM at the speed of light: Social CRM strategies, tools, and techniques for engaging your customers. 4th ed. McGraw-Hill, 2010.

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46

Wong, Tom. Salesforce.com® For Dummies®. John Wiley & Sons, Ltd., 2008.

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47

Wong, Tom. Salesforce.com for dummies. Wiley, 2005.

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48

Liz, Kao, ed. Salesforce.com for dummies. 2nd ed. Wiley, 2007.

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49

E, Krider Robert, ed. Customer and business analytics: Applied data mining for business decision making using R. CRC Press, 2012.

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50

Matthias, Arndt, ed. New economy emotion: Engaging customer passion with E-CRM. John Wiley & Sons, 2001.

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