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Journal articles on the topic 'Computer software Customer relations'

Author: Grafiati

Published: 4 June 2021

Last updated: 13 February 2022

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1

Grow, Kristine. "Constructing CRM [Customer Relations Management]." EDPACS 29, no. 10 (2002): 15–16. http://dx.doi.org/10.1201/1079/43279.29.10.20020228/35124.2.

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2

Frenkel, Stephen. "Workplace Relations: Past, Present and Future." Australian Journal of Management 27, no. 1_suppl (2002): 149–59. http://dx.doi.org/10.1177/031289620202701s15.

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This paper briefly describes and explains a research trajectory that spans 25 years and provides some pointers for future research. Three sets of studies are addressed and organised thematically. The theme of the first research program is industrial conflict and accommodation, and the settings include strike-prone industries in Britain and Australia in the decade, 1973–83. The second set of studies addresses the theme of globalisation and the impact of multinational corporations on workplace relations. Relevant settings include countries in Africa, Europe and especially Asia in the period, 199

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Gassmann, Oliver, Patricia Sandmeier, and Christoph H. Wecht. "Extreme customer innovation in the front-end: learning from a new software paradigm." International Journal of Technology Management 33, no. 1 (2006): 46. http://dx.doi.org/10.1504/ijtm.2006.008191.

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Seong Leem, Choon, and YongKi Yoon. "A maturity model and an evaluation system of software customer satisfaction: the case of software companies in Korea." Industrial Management & Data Systems 104, no. 4 (2004): 347–54. http://dx.doi.org/10.1108/02635570410530757.

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Vaittinen, Eija, and Miia Martinsuo. "Industrial customers’ organizational readiness for new advanced services." Journal of Manufacturing Technology Management 30, no. 7 (2019): 1073–96. http://dx.doi.org/10.1108/jmtm-07-2018-0194.

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Purpose Manufacturing firms delivering complex products and systems are increasingly offering advanced data-based services. Customers, however, are not always willing to adopt manufacturers’ advanced services, so manufacturers need knowledge of how to promote customers’ service readiness. The purpose of this paper is to further develop the concept of service readiness by proposing a framework for industrial customers’ organizational dimension of service readiness and by increasing the understanding of the conditions underpinning that service readiness. Design/methodology/approach This case stu

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Makutėnienė, Daiva, and Lionginas Čiupaila. "PROBLEMS AND FEATURES OF INTELLIGENT DESIGN OF ROOFS/INTELEKTINIO PROJEKTAVIMO PROBLEMOS IR YPATYBĖS RENOVUOJANT STOGUS." JOURNAL OF CIVIL ENGINEERING AND MANAGEMENT 5, no. 4 (1999): 265–71. http://dx.doi.org/10.3846/13921525.1999.10531474.

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Intelligent computer-aided design is impossible without the object of design, component parts, participants of the process and analysis of their relations. The control of these relations was performed without computer. Therefore the processes flew without optimal criteria and technics of optimisation. Renovation of a building will depend on three most important concerned groups involved in the process: customers; designing organisations; building and constructing organisations. The entire process of design—from the idea to complete documentation—must be planned and executed with consideration

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El Mokadem, Mohamed. "ISO 9000 moderation role over supply chain alignment in manufacturing context." Journal of Manufacturing Technology Management 27, no. 3 (2016): 338–63. http://dx.doi.org/10.1108/jmtm-03-2015-0015.

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Purpose – The purpose of this paper is to investigate the extent to which International Standardization Organization (ISO) 9000 implementation is associated with better alignment of supply chain activities. Design/methodology/approach – This research hypothesized the moderation effect of ISO 9000 over the alignment between customer priorities from one side and supplier selection criteria priorities from the other side. Collected survey data were analyzed using cluster analysis. Then, moderated regression analysis using ordinary least squares was employed to test the study hypotheses. Findings

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Hannola, Lea, Samuli Kortelainen, Hannu Kärkkäinen, and Markku Tuominen. "Utilizing front‐end‐of‐innovation concepts in software development." Industrial Management & Data Systems 109, no. 7 (2009): 898–915. http://dx.doi.org/10.1108/02635570910982265.

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PurposeThe traditional front‐end‐of‐innovation (FEI) research and requirements engineering (RE) in software development have realized the opportunities for overall innovation process improvements by focusing on improving the front‐end activities. The purpose of this paper is to investigate and compare the managerial perceptions on the similarities and differences in the FEI concepts between software industry and the traditional industrial sector.Design/methodology/approachThe research approach of this paper can be categorized as a case study. Causal cognitive maps are used as graphic tools for

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Dos Santos Barcelos, Mara Regina, Carlos Francisco Simões Gomes, Adriana Manzolillo Sanseverino, and Marcos Dos Santos. "Literature review on software metrics and a New Proposal." Exatas & Engenharias 11, no. 32 (2021): 33–59. http://dx.doi.org/10.25242/885x113220212284.

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The use of metrics is important in software development activities as they make it possible to check quality, identify failures and other benefits. The objective of this paper is to propose a new software metric based on a bibliometric study and a literature review on software metrics. The bibliometric research was carried out in the Scopus and Web of Science databases to identify the distribution of articles by year of publication, the main authors, affiliation, country, the most common languages, the types of documents, journals with more publications, areas of knowledge, and the keyword clu

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Weng, Sung-Shun, Kai-Ying Chen, and Chih-Yuan Li. "Application of the Analytic Hierarchy Process and Grey Relational Analysis for Vendor Selection of Spare Parts Planning Software." Symmetry 11, no. 9 (2019): 1182. http://dx.doi.org/10.3390/sym11091182.

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The success of after-sales services fundamentally depends on the possibility of symmetry balancing needs, supply and customer satisfaction. Spare parts planning (SPP) software selection is an investment in balancing the symmetry of inventory control, which directly affects the success of after-sales services. This paper presents the analytic hierarchy process (AHP) and grey relational analysis (GRA) as potential multi-criteria decision making (MCDM) methods for software selection. The application of these methods can be decreased by decision-makers’ subjectivity, which leads to consistency and

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Esmaeli, Zohreh Ali, Bahram Kheiri, and Farzin Farahbod. "Surveying the Impact of Authentic and Pragmatic Marketing by Paradigm Shift on Brand Authenticity: A Case Study of Selected Islamic Azad Universities (Anzali, Tehran Markaz, and Tonekabon)." Advances in Human-Computer Interaction 2020 (August 21, 2020): 1–17. http://dx.doi.org/10.1155/2020/4612589.

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The contextual changes of the present age have altered the former order of personal and social relations in such a way that the creation of a new order is accompanied by an epistemic crisis; the crisis of knowledge of new relationships has rendered past valuations inefficient and invalid. In this regard, Kotler considers authenticity as the most influential element in this era of achieving sustainable development and customer trust, and since the production of university knowledge is the key to sustainable development, today it is faced with quality issues. This study aimed to investigate the

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Chaudhuri, Atanu, Helen Rogers, Peder Soberg, and Kulwant S. Pawar. "The role of service providers in 3D printing adoption." Industrial Management & Data Systems 119, no. 6 (2019): 1189–205. http://dx.doi.org/10.1108/imds-08-2018-0339.

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Purpose The purpose of this paper is to identify challenges faced by industrial firms at different phases of adoption of 3D printing (3DP), and outline how 3DP service providers can help address these challenges. Design/methodology/approach Separate interview questionnaires for 3DP users and 3DP service providers were used to conduct semi-structured interviews. Findings The key 3DP adoption challenges are as follows: creating a business case; difficulty in using different materials; optimising the process for specific parts; lack of “plug and play” solutions offered by equipment manufacturers;

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Dzikowski, Piotr. "Size and ownership of enterprise and innovation activities of food and beverages manufacturers in western Poland in 2009-2012 / Wielkość i charakter własności przedsiębiorstwa a działalność innowacyjna przedsiębiorstw sektora spożywczego w zachodniej Polsce w latach 2009-2012." Management 17, no. 1 (2013): 106–18. http://dx.doi.org/10.2478/manment-2013-0008.

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Summary The paper presents the results of a study aimed at determining the nature of relations between innovation activities and company size and company’s ownership in the food and beverage sector in western Poland in 2009-2012. The most innovation active enterprises are medium-sized companies, which are also the only group which leads innovation cooperation with its suppliers and customers. Among the most frequently taken innovation activities are: the implementation of new technological processes, investments in new fixed assets including computer software and investments in R & D. The

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Deng, Xuefei (Nancy), and Tawei Wang. "Understanding Post-Implementation Support for Enterprise Systems: An Empirical Study of IT Personnel's Customer-Oriented Citizenship Behaviors." Journal of Information Systems 28, no. 2 (2014): 17–39. http://dx.doi.org/10.2308/isys-50743.

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ABSTRACT Post-implementation support for information systems (ISs) remains an important but under-explored topic. In this study, we focus on the customer service aspect of post-implementation support for enterprise resource planning (ERP) systems and examine the antecedents and performance consequences of customer-oriented organizational citizenship behaviors (OCBs) performed by information technology (IT) personnel. We predict that characteristics of IT support tasks influence IT personnel's customer-oriented OCBs, which in turn exert both direct and moderating effects on their task efficienc

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Kramer, Anne. "Training Soft Skills to Project Managers An Experience Report." International Journal of Human Capital and Information Technology Professionals 3, no. 2 (2012): 84–88. http://dx.doi.org/10.4018/jhcitp.2012040106.

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The success of software projects is driven by the magical triangle between time, budget, and quality. While short term thinking focuses on time and budget, it is quality that has the most important impact on long term customer satisfaction. Thus, providing good quality software is crucial for success. Quality is influenced by several factors. It depends on the entire software development process and related activities (e.g., requirements management, configuration management, design controls, etc.). However, quality cannot be forced from outside. It is well known, but often forgotten, that it i

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Tsao, Wen-Chin, Ming-Tsang Hsieh, and Tom M. Y. Lin. "Intensifying online loyalty! The power of website quality and the perceived value of consumer/seller relationship." Industrial Management & Data Systems 116, no. 9 (2016): 1987–2010. http://dx.doi.org/10.1108/imds-07-2015-0293.

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Purpose Stimulated by trends in group purchasing and online social communities, consumers are changing their shopping behavior and increasingly turning to websites for their shopping needs. The purpose of this paper is to investigate how website quality influences shopping websites to create value for the customer and promote loyalty among customers, as well as moderating effects of online shopping experience. Design/methodology/approach This study collected data from 275 respondents for testing against the proposed research model by means of the partial least squares (PLS) path modeling. ADAN

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Alvarez, Rodrigo L. P., Marcelo Ramos Martins, and Marcia Terra Silva. "Applying the maturity model concept to the servitization process of consumer durables companies in Brazil." Journal of Manufacturing Technology Management 26, no. 8 (2015): 1086–106. http://dx.doi.org/10.1108/jmtm-04-2014-0050.

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Purpose – The purpose of this paper is to contribute to the understanding of the servitization process of typical manufacturing companies that already provide after-sales services, by identifying the phases and organizational elements that enable the delivery of more services. Design/methodology/approach – A servitization maturity model for consumer durables companies is proposed. Servitization is an evolutionary process based on customer profiling, company profiling, the nature of the service, maturity of the process and process characteristics. The capacity of maintaining organizational rela

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Pahonie, Radu Calin, Amado Stefan, Carmen Luiza Costuleanu, Daniel Boldureanu, and Gabriela Gladiola Andruseac. "Managing and Analyzing the Constructive and Functional Parameters on Fiberglass Custom Sensor Design for an Aerodynamic Balance." Materiale Plastice 54, no. 1 (2017): 155–59. http://dx.doi.org/10.37358/mp.17.1.4807.

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An external three component strain gauge balance, designed, analyzed and manufactured in the Military Technical Academy is presented. The balance is a multi-piece type and employs the use of six custom-made load cells (sensors) to transfer the aerodynamic forces and moments from the wing to the computer software environment for data processing and analysis. The relations between the loads acting on the wing model and the measured forces are also underlined. The placement of the strain gauge on the composite laminate is an important issue for increased sensor precision; therefore, it is given a

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Mwendapole, Msabaha Juma, and Zhihong Jin. "Evaluation of Seaport Service Quality in Tanzania: From the Dar es Salaam Seaport Perspective." Sustainability 13, no. 18 (2021): 10076. http://dx.doi.org/10.3390/su131810076.

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Many countries rely heavily on seaports to promote their well-being and economy. Unreliability of seaport services can considerably impact cargo owners, seaport customers and shipping lines resulting to their dissatisfaction. This study aimed to evaluate service quality of Tanzanian seaports considering Dar es Salaam seaport as a study area. The study discovered the negative gap on the service quality after evaluating seaport user’s perceptions and expectations of delivered seaport services, meanwhile the service quality of Dar es Salaam seaport is poor. Opinions of seaport user’s concerning s

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Guneri Sahin, Yasar, and Ufuk Celikkan. "Information Technology Asymmetry and Gaps Between Higher Education Institutions and Industry." Journal of Information Technology Education: Research 19 (2020): 339–65. http://dx.doi.org/10.28945/4553.

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Aim/Purpose: This paper investigates the gaps between industry and academia perceptions of information technology fields, such as computer science, software engineering, and computer engineering, and it identifies areas of asymmetry between curricula and industry expectations. The study mainly focuses on the skills required of IT professionals (graduated students) and on how higher education institutes equip students for industry. Background: Higher education institutes have several IT-related departments. However, it is not clear whether these departments have sufficient content to equip stud

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Zieba, Malgorzata, and Paweł Kończyński. "Factors of successful client co-production in knowledge-intensive business services." Kybernetes 49, no. 1 (2019): 141–64. http://dx.doi.org/10.1108/k-04-2019-0297.

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Purpose This paper aims to explore the topic of client co-production in knowledge-intensive business services (KIBS). The paper first sketches a theoretical background and reviews previous studies on factors affecting successful client co-production in such companies and then examines these factors via case study research among a small KIBS company and its five customers. Design/methodology/approach The paper is based on an in-depth analysis of literature devoted to client co-production in KIBS firms and on the results of case studies analysis. The authors explore theoretically and empirically

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Mazurek, Marica. "Branding paradigms and the shift of methodological approaches to branding." Kybernetes 43, no. 3/4 (2014): 565–86. http://dx.doi.org/10.1108/k-07-2013-0129.

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Purpose – The aim of this paper is to discuss and conceptually support the statement that a critical and holistic approach to branding requires interplay of the methods and methodologies of different disciplines and the so-called decompositional approach. Design/methodology/approach – The study is based on the thorough secondary research based on content analysis of the studied literature dealing with the methodological approach to brand management and branding, especially the comparison of brand management categorization and development of approaches from the customer centrality and strategic

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Arrais-Castro, A., Maria Leonilde Rocha Varela, G. D. Putnik, Rita Ribeiro, and F. C. C. Dargam. "Collaborative Negotiation Platform using a Dynamic Multi-Criteria Decision Model." International Journal of Decision Support System Technology 7, no. 1 (2015): 1–14. http://dx.doi.org/10.4018/ijdsst.2015010101.

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Due to globalization, companies are frequently pushed to grow outside their political and geographical boundaries, forcing them to increase product diversification. As a side effect they can also optimize their resource's management by looking at potential businesses for improving their relations with customers and/or open new markets through partnerships. In this context, implementing agile collaboration networks between businesses is a requirement. This paper proposes an approach to support the selection of businesses in the context of collaborative-networked organizations, through a negotia

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Ringle, Christian M., and Marko Sarstedt. "Gain more insight from your PLS-SEM results." Industrial Management & Data Systems 116, no. 9 (2016): 1865–86. http://dx.doi.org/10.1108/imds-10-2015-0449.

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Purpose The purpose of this paper is to introduce the importance-performance map analysis (IPMA) and explain how to use it in the context of partial least squares structural equation modeling (PLS-SEM). A case study, drawing on the IPMA module implemented in the SmartPLS 3 software, illustrates the results generation and interpretation. Design/methodology/approach The explications first address the principles of the IPMA and introduce a systematic procedure for its use, followed by a detailed discussion of each step. Finally, a case study on the use of technology shows how to apply the IPMA in

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Calderón, Haydeé, Teresa Fayos, and Marta Frasquet. "The transition of small Spanish wineries toward multi-channel distribution." International Journal of Wine Business Research 32, no. 1 (2019): 139–58. http://dx.doi.org/10.1108/ijwbr-12-2018-0071.

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Purpose This paper aims to analyses the development of exploitation and exploration capabilities, and the role of ambidexterity, in the evolution of small Spanish wineries toward multi-channel distribution systems. Design/methodology/approach A qualitative methodology based on the analyses of multiple cases supported by a computer assisted qualitative data analysis software with an abductive approach was used to study the relationship between ambidexterity and the multi-channel integration of six wineries. Findings Companies with more advanced multi-channel distribution systems have more devel

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Druzhynina, Viktoriia, Ganna Likhonosova, Galyna Lutsenko, and Galyna Lutsenko. "Innovative Technology in Terms of Socio-Economic Value Diffusion: Accounting and Analytical Support." European Journal of Sustainable Development 9, no. 3 (2020): 476. http://dx.doi.org/10.14207/ejsd.2020.v9n3p476.

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The potential of using information technology for socio-economic development of the country and the life quality of every citizen is quite significant now in Ukraine. The aim of the article is to study the modern possibilities of using information technologies, namely, adaptations of accounting and analytical support in the conditions of diffusion of socio-economic values to increase the welfare of the population. The methods of divergence and convergence, rationality and irrationality were used in the work - to search for effective tools for regulating national and international financial rel

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Brereton, Pearl. "The software customer/supplier relationship." Communications of the ACM 47, no. 2 (2004): 77–81. http://dx.doi.org/10.1145/966389.966394.

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Monteiro, Thel Augusto, Antonio Carlos Giuliani, Nadia Kassouff Pizzinatto, and Emigdio Larios-Gomez. "Managing the digital consumer: insights from Brazil and Spain." Journal of Manufacturing Technology Management 30, no. 8 (2019): 1196–215. http://dx.doi.org/10.1108/jmtm-12-2017-0272.

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Purpose The purpose of this paper is to analyze the concepts attributed to the use of technology in the digital environment and its relations with consumer behavior in Brazil and Spain. Design/methodology/approach This paper discusses the concepts that cover the use of technology in the relations between technological changes in e-commerce and consumer buying behavior in a digital world, using the Technical Availability Index (Techqual), by Parasuraman (2000), applied to Brazilian and Spanish consumers. Findings Correlations between the concepts attributed to the use of technology by consumers

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Keil, Mark, and Erran Carmel. "Customer-developer links in software development." Communications of the ACM 38, no. 5 (1995): 33–44. http://dx.doi.org/10.1145/203356.203363.

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Sekou, Singare. "Manufacture of Custom Contoured Seat Cushions Using Computer-Aided Design Computer-Aided Manufacturing (CAD/CAM) Technique." Advanced Materials Research 201-203 (February 2011): 342–46. http://dx.doi.org/10.4028/www.scientific.net/amr.201-203.342.

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In the rehabilitation engineering area, the pressure ulcer prevention is an important and healthy problem, especially for people with the spinal cord injured (SCI). This paper aim to develop a computer aided design and computer aided manufacture (CAD/CAM) method to manufacture custom cushions to prevent pressure ulcer. A patient’s buttock was digitized using 3D laser scanner, and the captured buttock data was processed in reverse engineering environment to generate the 3D surface model of the buttock. The 3D surface model of the buttock is imported into Unigraphics software to create the solid

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Saini, Munish, Kuljit Kaur Chahal, Rohan Verma, and Antarpuneet Singh. "Customer reviews as the measure of software quality." IET Software 14, no. 7 (2020): 850–60. http://dx.doi.org/10.1049/iet-sen.2019.0309.

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Schniederjans, Marc J., Qing Cao, and Vicky Ching Gu. "An operations management perspective on adopting customer-relations management (CRM) software." International Journal of Production Research 50, no. 14 (2012): 3974–87. http://dx.doi.org/10.1080/00207543.2011.613865.

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Al-Shboul, Moh’d Anwer Radwan, Kevin D. Barber, Jose Arturo Garza-Reyes, Vikas Kumar, and M. Reza Abdi. "The effect of supply chain management practices on supply chain and manufacturing firms’ performance." Journal of Manufacturing Technology Management 28, no. 5 (2017): 577–609. http://dx.doi.org/10.1108/jmtm-11-2016-0154.

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Purpose The purpose of this paper is to theorise and develop seven dimensions (strategic supplier partnership, level of information sharing, quality of information sharing, customer service management, internal lean practices, postponement and total quality management) into a supply chain management (SCM) practices (SCMPs) construct and studies its causal relationship with the conceptualised constructs of supply chain performance (SCP) and manufacturing firms’ performance (MFP). The study also explores the causal relationship between SCP and MFP. Design/methodology/approach Data were collected

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AURUM, AYBÜKE, CLAES WOHLIN, and ANDREW PORTER. "ALIGNING SOFTWARE PROJECT DECISIONS: A CASE STUDY." International Journal of Software Engineering and Knowledge Engineering 16, no. 06 (2006): 795–818. http://dx.doi.org/10.1142/s0218194006003002.

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Recent research in software engineering has highlighted the need to ensure alignment between business objectives, customer requirements and product development. If the business is to meet its strategic objectives, the Requirements Engineering (RE) activities must be executed in a manner such that they support these higher level objectives. A clear alignment between RE activities and the strategic objectives of the organization should underscore the merit of IT investment and the opportunities for competitive advantage that can be pursued as a result by the organization. This research begins wi

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Khosravi, Arash, Ab Razak Che Hussin, and Mehrbakhsh Nilashi. "Toward software quality enhancement by Customer Knowledge Management in software companies." Telematics and Informatics 35, no. 1 (2018): 18–37. http://dx.doi.org/10.1016/j.tele.2017.09.007.

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Cooper, Martin. "Customer Focused Transformation." ITNOW 61, no. 2 (2019): 28–29. http://dx.doi.org/10.1093/itnow/bwz042.

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Jingbo Zhu, Huizhen Wang, Muhua Zhu, B. K. Tsou, and M. Ma. "Aspect-Based Opinion Polling from Customer Reviews." IEEE Transactions on Affective Computing 2, no. 1 (2011): 37–49. http://dx.doi.org/10.1109/t-affc.2011.2.

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Vo, Anh-Dung, Quang-Phuoc Nguyen, and Cheol-Young Ock. "Opinion–Aspect Relations in Cognizing Customer Feelings via Reviews." IEEE Access 6 (2018): 5415–26. http://dx.doi.org/10.1109/access.2018.2797224.

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Meng, Qingliang, Xiaochao Wei, and Wen Meng. "A Decision Method to Maximize Service Quality under Budget Constraints: The Kano Study of a Chinese Machinery Manufacturer." Scientific Programming 2016 (2016): 1–12. http://dx.doi.org/10.1155/2016/7291582.

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Manufacturers are increasingly facing keen competition and improving customers’ position in the value chain. Many of them have made efforts to promote service quality and enhance customer satisfaction. Research is lacking in considering the trade-off between service costs and customer satisfaction when tackling service quality issues in the machinery industry. A decision method is proposed for maximizing service quality in machinery industry under budget constraints, from the perspective of enterprise capacity and customer satisfaction. Due to the strength of the Kano model in acknowledging th

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Ragsdale, John. "Avoiding Customer Service Armageddon." EDPACS 27, no. 8 (2000): 1–2. http://dx.doi.org/10.1201/1079/43254.27.8.20000201/30313.6.

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Herceg, P., and D. Madison. "Multichannel customer contact management." IT Professional 6, no. 3 (2004): 33–40. http://dx.doi.org/10.1109/mitp.2004.18.

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Manisha Rathi, Anand Priyadarshini, and Ankit Rastogi. "Predictive Analysis for Customer Relationship Management." International Journal of Digital Content Technology and its Applications 4, no. 2 (2010): 95–99. http://dx.doi.org/10.4156/jdcta.vol4.issue2.11.

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Nordheim, Cecilie Bertinussen, Asbjørn Følstad, and Cato Alexander Bjørkli. "An Initial Model of Trust in Chatbots for Customer Service—Findings from a Questionnaire Study." Interacting with Computers 31, no. 3 (2019): 317–35. http://dx.doi.org/10.1093/iwc/iwz022.

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Abstract Chatbots are predicted to play a key role in customer service. Users’ trust in such chatbots is critical for their uptake. However, there is a lack of knowledge concerning users’ trust in chatbots. To bridge this knowledge gap, we present a questionnaire study (N = 154) that investigated factors of relevance for trust in customer service chatbots. The study included two parts: an explanatory investigation of the relative importance of factors known to predict trust from the general literature on interactive systems and an exploratory identification of other factors of particular relev

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Nasir, Mohd Hairul Nizam M., Mustaffa Kamal, and Wan Ayuni Wan Rozali. "Human Computer Interaction Approach in Developing Customer Relationship Management." Journal of Computer Science 4, no. 7 (2008): 557–64. http://dx.doi.org/10.3844/jcssp.2008.557.564.

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Duan, Lei, Lu Liu, Guozhu Dong, et al. "Mining distinguishing customer focus sets from online customer reviews." Computing 100, no. 4 (2018): 335–51. http://dx.doi.org/10.1007/s00607-018-0601-1.

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Xin, Mingdi. "The Impact of Customer Valuation Uncertainty on Software Licensing." MIS Quarterly 44, no. 2 (2020): 562–603. http://dx.doi.org/10.25300/misq/2020/14728.

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Büyüközkan, Gülçin, and Orhan Feyzioğlu. "Group decision making to better respond customer needs in software development." Computers & Industrial Engineering 48, no. 2 (2005): 427–41. http://dx.doi.org/10.1016/j.cie.2005.01.007.

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Galletly, Suzanne, and Sigrid Jansen. "Transform Through Understanding Your Customer." ITNOW 61, no. 2 (2019): 10–11. http://dx.doi.org/10.1093/itnow/bwz032.

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Popova, O., N. Silvestrova, and V. Koshel. "MODERN SOFTWARE FOR COMPUTER MODELING IN ARCHITECTURAL EDUCATION." Municipal economy of cities 1, no. 161 (2021): 82–87. http://dx.doi.org/10.33042/2522-1809-2021-1-161-82-87.

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Abstract:

The article considers the most modern software that can be used in the development of various architectural and design projects of interior and exterior spaces, as well as highlights the features and benefits of using each of them in projects within the disciplines of specialty 191 Architecture and Urban Planning. The main problem of modern architectural education is that with evolution of computer technologies, began the active development, implementation and modernization of various software tools for various types of design, 3-D modeling, sketching, etc. This area has developed very rapidly

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Singh, Chandramani, Saswati Sarkar, and Alireza Aram. "Provider–Customer Coalitional Games." IEEE/ACM Transactions on Networking 19, no. 5 (2011): 1528–42. http://dx.doi.org/10.1109/tnet.2011.2135863.

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