Relevant bibliographies by topics / Concierge service

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Concierge service'

Author: Grafiati
Published: 5 June 2025
Last updated: 2 August 2025

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Journal articles on the topic "Concierge service"

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Liu, Stephanie Q., Khadija Ali Vakeel, Nicholas A. Smith, Roya Sadat Alavipour, Chunhao(Victor) Wei, and Jochen Wirtz. "AI concierge in the customer journey: what is it and how can it add value to the customer?" Journal of Service Management 35, no. 6 (2024): 136–58. http://dx.doi.org/10.1108/josm-12-2023-0523.

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PurposeAn AI concierge is a technologically advanced, intelligent and personalized assistant that is designated to an individual customer, proactively taking care of that customer’s needs throughout the service journey. This article envisions the idea of AI concierges and discusses how to leverage AI concierges in the customer journey.Design/methodology/approachThis article takes a conceptual approach and draws insights from literature in service management, marketing, psychology, human-computer interaction and ethics.FindingsThis article delineates the fundamental forms of AI concierges: dial
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Putra, I. Made Adi Dwi Cahyana, I. Gusti Made Wendri, and I. Putu Budiarta. "Concierge Excellent Service to Increase Customer Satisfaction." International Journal of Glocal Tourism 1, no. 2 (2020): 109–18. http://dx.doi.org/10.58982/injogt.v1i2.35.

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Purpose: This research aims to improve the concierge's excellent service in increasing guest satisfaction at a 5 star hotel in Legian tourist area, Kuta, Badung, Bali, Indonesia.
 Research methods: Data are analyzed using the theory of Service Quality (SERVQUAL) and Importance Performance Analysis which is described in the Cartesian diagram.
 Findings: There are negative and positive gaps between guest perceptions and expectations. The attribute that has a negative gap is the X2 variable regarding the cleanliness of the concierge area.
 Implication: The hotel needs to improve cl
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Neill, Paul A. "The Course Concierge service." New Directions for Higher Education 2011, no. 153 (2011): 7–11. http://dx.doi.org/10.1002/he.420.

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Sumner, Mhairi, and Bernie Quinn. "From concierge to Superman: perceptions of the contemporary hotel concierge in Edinburgh." International Journal of Culture, Tourism and Hospitality Research 11, no. 2 (2017): 243–54. http://dx.doi.org/10.1108/ijcthr-03-2016-0030.

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Purpose The purpose of this study is ascertain if the hotel concierge service will continue to be relevant in a technological world where consumers have increasing access to information about their destination. To trace the origins of the hotel concierge, their route into the profession and establish whether the profession is geographically localised. Their role within the hotel, working philosophy, core values and characteristics were considered in relation to creating and delivering an experiential service encounter. Design/methodology/approach Eleven participants were selected who worked on
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Shin, Hyejo Hailey, and Miyoung Jeong. "Guests’ perceptions of robot concierge and their adoption intentions." International Journal of Contemporary Hospitality Management 32, no. 8 (2020): 2613–33. http://dx.doi.org/10.1108/ijchm-09-2019-0798.

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Purpose The hotel industry has witnessed an increasing number of service automation through service robots such as robot concierges. However, few studies have documented how to identify how hotel guests perceive a robot concierge for their service encounter. Therefore, the purpose of this study is to examine the effects of robot concierges on hotel guests’ attitudes and adoption intentions of robot concierges. Design/methodology/approach This study investigated the effects of robot concierges’ morphology and their level of interactivity with guests at different levels of hotel service on guest
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Troshina, Galina V., and Ekaterina M. Nesmianova. "Formation of security data processor for the concierge service application." Digital technology security, no. 1 (March 27, 2025): 41–52. https://doi.org/10.17212/2782-2230-2025-1-41-52.

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The increasing popularity of online services that allow you to perform certain tasks without having to download them, as well as the development of mobile technologies and artificial intelligence, make concierge service applications more and more attractive to users. To attract new customers and increase the loyalty of existing customers, a commercial bank needs to constantly monitor trends and introduce new projects. The article describes the functions of the concierge service, the advantages of using them. It should be noted that concierge services help to significantly save time by taking o
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Tan, Christelle, Catherine Kuhn, John Anderson, et al. "Improving Well-Being Among Trainees: A Partnership to Reduce Barriers to Primary Care Services." Journal of Graduate Medical Education 12, no. 2 (2020): 203–7. http://dx.doi.org/10.4300/jgme-d-19-00520.1.

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ABSTRACT Background Improved well-being is a focus for graduate medical education (GME) programs. Residents and fellows often express difficulty with visiting primary care physicians, and this issue has not been thoroughly investigated. Objective We reported implementation and utilization of a primary care concierge scheduling service and a primary care video visit service for GME trainees. Methods GME leaders collaborated with Duke Primary Care to offer trainees a concierge scheduling service and opportunity for primary care video visits. This quantitative evaluation included (1) analysis of
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Alhawshani, Salman, and Safeer Khan. "A literature review on the impact of concierge medicine services on individual healthcare." Journal of Family Medicine and Primary Care 13, no. 6 (2024): 2183–86. http://dx.doi.org/10.4103/jfmpc.jfmpc_1685_23.

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ABSTRACT The concept of concierge medicine, established in 1996, stands out for its focus on enhancing accessibility to healthcare providers and customized medical services. It is centered on key principles such as giving priority to quality and individualized care, managing a smaller group of patients to ensure improved service accessibility, and nurturing enhanced continuity in personalized treatment. This review explores various aspects of how concierge medicine impacts healthcare, encompassing areas such as patient satisfaction and involvement, health outcomes, preventive care, healthcare
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Bookstaver, P. Brandon, Amanda C. Capino, and Nicole K. Bookstaver. "A pharmacy concierge service to optimize fidaxomicin therapy." American Journal of Health-System Pharmacy 71, no. 12 (2014): 986–87. http://dx.doi.org/10.2146/ajhp140013.

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유태규 and Kim Bongki. "A Study on Standardization of Meditel concierge service." Health Service Management Review 9, no. 4 (2015): 13–20. http://dx.doi.org/10.18014/hsmr.2015.9.4.13.

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Dissertations / Theses on the topic "Concierge service"

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Tsui, Ka-yuk, and 徐家玉. "A study on the impacts of residential concierge service in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2012. http://hub.hku.hk/bib/B4834350X.

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In the past decade, the nature of the property management service has been changing from providing basic elements such as cleansing, security, maintenance etc. to nowadays more and more added value services which have been applied in the daily operations and in fact far away from the basic nature of property management service but with more personalized, tailor made services to be included in order to upgrade the service quality as well as enhance the customer satisfaction. Different kinds of added value services have been used such as the postal service, copy & fax service, dry cleaning, din
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Paiva, Alessandra Ferreira de. "Nem corujas, nem morcegos: trabalho noturno e monótono no capitalismo; uma contribuição para o serviço social." Pontifícia Universidade Católica de São Paulo, 2010. https://tede2.pucsp.br/handle/handle/17475.

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Made available in DSpace on 2016-04-29T14:15:53Z (GMT). No. of bitstreams: 1 Alessandra Ferreira de Paiva.pdf: 1033874 bytes, checksum: ea8fb5d88bf00418cd6c874278fd4f49 (MD5) Previous issue date: 2010-10-13<br>Coordenação de Aperfeiçoamento de Pessoal de Nível Superior<br>The economic globalization with its transformation in the workplace leads to increased unemployment and the precariousness of the bonds. Within this reality, increases the service delivery sector and the number of occupations in poor conditions. Also increases the demand for services developed during the night. The exercise
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Menoux, Thibaut. "Les concierges d'hôtels : investissement dans un travail de service de luxe et construction collective du prestige d'un groupe professionnel." Paris, EHESS, 2016. http://www.theses.fr/2016EHES0032.

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La thèse s'intéresse au rapport au travail en menant une investigation sociologique historicisée sur les concierges d'hôtels de luxe. D'une part, dans une perspective de sociologie du travail et de l'emploi, elle s'intéresse aux conditions de possibilité d'un investissement des salariés dans une activité professionnelle de service de luxe auprès des classes supérieures. Elle restitue d'abord les circonstances d'une entrée enchantée dans le monde du luxe et d'une conversion corporelle et culturelle favorisant cet investissement. Elle observe ensuite quelles dispositions s'accordent avec les con
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Kang, Seungmo. "Concierge Service Problem for location-based services : combined-cost and multi objective approaches /." 2008. http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqdiss&rft_dat=xri:pqdiss:3314814.

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Thesis (Ph.D.)--University of Illinois at Urbana-Champaign, 2008.<br>Source: Dissertation Abstracts International, Volume: 69-05, Section: B, page: 3159. Adviser: Albert J. Valocchi. Includes bibliographical references (leaves 93-106) Available on microfilm from Pro Quest Information and Learning.
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Books on the topic "Concierge service"

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(Heather), Dismore H., and Entrepreneur Press, eds. Start your own personal concierge service. 3rd ed. Entrepreneur Press, 2011.

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Jacquelyn, Lynn, and Entrepreneur Press, eds. Start your own senior services business: Adult day-care, relocation service, home-care, transportation service, concierge, travel service and more. 2nd ed. Entrepreneur Press, 2010.

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Giovanni, Katharine C. The concierge manual: A step by step guide on how to start your own concierge and/or errand service. 2nd ed. NewRoad Pub., 2002.

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Giovanni, Katharine C. The concierge manual: A step by step guide on how to start your own concierge and/or errand service. NewRoad Publishing, 2000.

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Delta, Collins, ed. Ultimate service: The complete handbook to the world of the concierge. Prentice-Hall/Career & Technology, 1994.

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Lisa, Addison, ed. Start your own personal concierge service: Your step-by-step guide to success. 2nd ed. Entrepreneur Press, 2007.

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Addison, Lisa. Start your own personal concierge service: Your step-by-step guide to success. Entrepreneur Press, 2002.

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Addison, Lisa. Start your own personal concierge service: Your step-by-step guide to success. Entrepreneur Press, 2002.

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Addison, Lisa. Start your own personal concierge service: Your step-by-step guide to success. Entrepreneur Press, 2002.

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ed, Bestard Camps Joan, ed. Les porteries a Barcelona: Entre l'espai públic i l'espai privat. Generalitat de Catalunya, Departament de Cultura, 2006.

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Book chapters on the topic "Concierge service"

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Winter, David F. "Concierge Lessons for Non-Concierge Physicians." In Service Extraordinaire. Productivity Press, 2017. http://dx.doi.org/10.1201/b22005-7.

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Winter, David F. "The Concierge Model." In Service Extraordinaire. Productivity Press, 2017. http://dx.doi.org/10.1201/b22005-1.

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Winter, David F. "Other Concierge Models." In Service Extraordinaire. Productivity Press, 2017. http://dx.doi.org/10.1201/b22005-3.

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Winter, David F. "How to “Do” Concierge Medicine." In Service Extraordinaire. Productivity Press, 2017. http://dx.doi.org/10.1201/b22005-5.

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Winter, David F. "Concierge Medicine in the Future." In Service Extraordinaire. Productivity Press, 2017. http://dx.doi.org/10.1201/b22005-9.

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Winter, David F. "What Do Concierge Medicine Practices Look Like?" In Service Extraordinaire. Productivity Press, 2017. http://dx.doi.org/10.1201/b22005-2.

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Winter, David F. "Barriers to the Transition to Concierge Medicine." In Service Extraordinaire. Productivity Press, 2017. http://dx.doi.org/10.1201/b22005-6.

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Winter, David F. "Concierge Medicine in a Health Care System." In Service Extraordinaire. Productivity Press, 2017. http://dx.doi.org/10.1201/b22005-8.

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Madduri, Hari, and Neil Gomes. "Designing a Cognitive Concierge Service for Hospitals." In Advances in Neuroergonomics and Cognitive Engineering. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-60642-2_42.

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Kang, Seungmo, Tschangho John Kim, and Sung-Gheel Jang. "Location-based services: Enabling technologies and a concierge service model." In The GeoJournal Library. Springer Netherlands, 2007. http://dx.doi.org/10.1007/1-4020-5427-0_15.

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Conference papers on the topic "Concierge service"

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Watanabe, Tomoki, Rika Mochizuki, Toru Kobayashi, and Masao Isshiki. "HACCS: Home Appliance Control Concierge System: Extending Functions on Web Service." In 2013 IEEE 37th Annual Computer Software and Applications Conference (COMPSAC). IEEE, 2013. http://dx.doi.org/10.1109/compsac.2013.35.

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Mandić, Dušan, Aleksa Panić, and Marko Čičin Šain. "Automated service delivery in hotels: balancing efficiency and human interaction for optimal guest satisfaction." In 1st International Scientific Conference on Economy, Management and Information Technologies-ICEMIT 2023. Toplica Academy of Applied Studies, Department of Business Studies Blace, Serbia, 2023. http://dx.doi.org/10.46793/icemit23.137m.

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The area of implementation of automated business in the tourism and hospitality sector attracts increasing attention due to the difference compared to the traditional way of providing service, which is characterized by warmth and interpersonal communication. With the increase in automation technologies in the hospitality industry, it is essential to examine how these systems affect the guest's satisfaction and the delicate balance between efficiency and human interaction. Automated service delivery in hotels offers numerous benefits, including streamlined operations, faster service, reduced wa
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Agafita, Mihail. "Concierto de Aranjuez for modern classical guitar and symphony orchestra by Joaquín Rodrigo Vidre: stylistic and genre features." In Patrimoniul cultural: cercetare, valorificare, promovare. Institute of Cultural Heritage, Republic of Moldova, 2021. http://dx.doi.org/10.52603/9789975351379.02.

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Concierto de Aranjuez for classical guitar and symphony orchestra written by the Spanish composer Joaquín Rodrigo Vidre in 1939 is in the author’s spotlight. The traditional tripartite structure with the tempo correlation Allegro con spirito-Adagio-Allegro gentile fits perfectly into the genre canons of a classical concert: not coincidentally this concert is considered an eloquent example of Spanish Neoclassicism. The particular significance is the sound concept of the second movement based on the melodic legitimacy of saelta, a religious song appeared as an imitation of the psalmody of the ca
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Casas Desantes, Cecilia, and Demian Ramos San Pedro. "Museo Cerralbo 2020, estrategias de comunicación en tiempos difíciles." In Congreso CIMED - I Congreso Internacional de Museos y Estrategias Digitales. Universitat Politècnica de València, 2021. http://dx.doi.org/10.4995/cimed21.2021.12210.

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Dentro del plan estratégico de comunicación del Museo Cerralbo la dimensión digital siempre ha tenido una presencia específica y diferenciada. Ante la situación generada por el Covid-19 y el confinamiento se redoblaron los esfuerzos para continuar ofreciendo a la ciudadanía una oferta cultural de calidad, empleando para ello todas las herramientas y plataformas digitales en las que el Museo ya tenía presencia, a pesar de no contar con un presupuesto específico destinado para ello. Estas acciones estaban diseñadas para atender a la mayor parte de públicos. Así, para el sector infantil se diseñó
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Reports on the topic "Concierge service"

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Rohan, Hana. Preparación comunitaria en relación con la llegada del fenómeno El Niño a la región de África Oriental y Meridional. Institute of Development Studies, 2024. http://dx.doi.org/10.19088/sshap.2023.030.

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El Niño puede considerarse un fenómeno que acarrea múltiples peligros, por lo que las consideraciones en materia de necesidades de información afectan a diferentes poblaciones y conciernen a diferentes tipos de riesgos, incluidos los peligros directamente relacionados con el clima, la reducción de la producción agrícola, el aumento de la inseguridad alimentaria y la malnutrición, el aumento de la transmisión de enfermedades infecciosas y los efectos sobre el acceso a la atención médica. Es posible que las comunicaciones de alerta de peligro a corto y largo plazo deban contener diferentes llama
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Fenton, Sam, Joanne Porter, Megan Simic, and Daria Soldatenko. Strategic planning report for the tourism innovation working group: Heyfield & District, 2024. Federation University, 2024. http://dx.doi.org/10.35843/sprtiwh24.

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Tourism is one of six innovation themes identified in the Heyfield and District Context Analysis1, which states the following regarding the opportunity to develop tourism in the area (p. 3): Heyfield’s location, nearby places of scenic beauty, Lake Glenmaggie, forested areas including tracks and trails, can support and add value to tourism ideas. Heyfield is known locally as a Gateway to the Southern Alps. The aim of the Heyfield and District Context Analysis was to “to investigate opportunities that will lead to long-term economic and social benefits, new jobs in sustainable industries, and t
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